Page 18 of 36 · complaints 851–900 of 1,792

2013 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Air Bags
Filed Feb 20, 20194 milesMO

AIR BAG LIGHT HAS CAME ON AND WOULD NOT GO OFF THE CAR HASN'T BEEN IN A ACCIDENT OR ANYTHING. THE AIRBAG LIGHT CAME ON WHEN I WAS DRIVING ON THE HIGHWAY.

Electronic Stability Control (esc)
Filed Feb 19, 201996,453 milesGA

TAKAT RECALL: DRIVING CAR WARNING LIGHT COMES ON THEN OFF TOO FAST TO SEE WHAT WARNING IS. WHILE DRIVING ON A STREET, CAR TRIES TO STOP ON OWN LIKE HITTING BRAKES WHICH I AM NOT.

Unknown or Other
Filed Feb 17, 201999,000 milesNC

EXHAUST MANIFOLD LEAK

Fuel/Propulsion System
Filed Feb 16, 201933,000 milesNJ

SMELL OF GASOLINE, BOTH WHEN IN MOTION AND STATIONARY. GETS WORSE WHEN FILL THE TANK WITH GAS. THE SMELL IMPROVES WHEN I SET THE CABIN AIR TO RECYCLE.

Power Train
Filed Feb 14, 2019180,000 milesNY

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 20 MPH, THE STEERING WHEEL SEIZED AND FAILED TO TURN. THE FAILURE WAS INTERMITTENT. ALSO, THE TRANSMISSION SLIPPED AND SEIZED BEFORE GOING INTO GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 180,000.

Seat Belts
Filed Feb 13, 201910,000 milesNY

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE SEAT BELTS IN THE REAR SEATS WERE MALFUNCTIONING AND PREVENTED ONE OF THE REAR SEATS FROM BEING RAISED IN AN UPRIGHT POSITION. FORD & LINCOLN OF SMITHTOWN (440 MIDDLE COUNTRY RD, ST JAMES, NY 11780, (631) 265-2340) STATED THAT THE WARRANTY WAS EXPIRED; THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 10,000.

Electrical System
Filed Feb 11, 2019184,000 milesNY

MY CAR HAS BEEN SKIPPING AND HESITATION WITH POWER TRAIN OR TRANSMISSION WHILE DRIVING WHENEVER IT WANTS. IT’S NOTHING SPECIFIC TO MAKE THAT HAPPEN. LAST WEEK BACK POWER WINDOWS QUIT WORKING. NOW....STARTED CAR IN DRIVE, STEERING WAS LOCKED. DROVE BACK AND FORTH, TRIED DIFFERENT GEARS, TRIED RESTARTING, IT FINALLY STARTED BY TURNING KEY OVER. CAME HOME, PARKED IN DRIVEWAY, CAN’T GET STEERING TO UNLOCK AT ALL NOW! I AM OVER AN HOUR AWAY FROM HOME, SO WHENEVER IT DECIDES TO TURN, I CAN HEAD HOME. BUT AFTER READING THESE REVIEWS, DO I DARE? DOES FORD WANT US OWNERS TO DIE, OR THE INNOCENT WE MAY HIT? EITHER WAY I WOULD SUE BECAUSE THEY CANNOT DENY KNOWING THERE’S A PROBLEM!

Power Train
Filed Feb 8, 2019100,000 milesMI

SHIFT LINKAGE CAME APART, THE CAR IS A 2013 BUT ISNT COVERED UNDER THE CURRENT RECALL FOR SOME REASON. THE CAR WAS STATIONARY

Steering
Filed Feb 6, 201962,000 milesOH

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE STEERING ABILITY SEIZED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO BYERS FORD (1101 COLUMBUS PIKE, DELAWARE, OH 43015) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING FAILED AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

Power Train
Filed Feb 6, 201987,892 milesGA

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE CONTACT SHIFTED THE GEAR INTO REVERSE, THE TRANSMISSION REMAINED IN PARK. THE CONTACT HAD TO SHIFT INTO NEUTRAL, PUSH THE VEHICLE, HOP ISIDE, AND PLACE THE GEAR INTO REVERSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO J.C. LEWIS FORD LINCOLN STATESBORO (6922 VETERANS MEMORIAL PKWY, STATESBORO, GA 30458, (912) 341-6767) WHERE IT WAS DIAGNOSED AND REPAIRED. THE DIAGNOSIS INFORMATION WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 87,892.

Latches/Locks/Linkages › Doors › Latch
Filed Feb 5, 201948,551 milesFL

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE FRONT DRIVER'S DOOR OPENED INDEPENDENTLY. THE DRIVER COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND SECURED THE DOOR WITH A JUMP ROPE. THE VEHICLE WAS TAKEN TO PEACOCK FORD (1875 S ORLANDO AVE, MAITLAND, FL 32751, (407) 644-7111) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 48,551.

Power Train
Filed Feb 5, 2019120,000 milesCA

THE SHIFT CABLE BECAME DISCONNECTED FROM THE TRANSMISSION ALLOWING THE SHIFT LEVER TO MOVE THROUGH THE POSITIONS, BUT THE VEHICLE WOULD NOT MOVE OUT OF PARK. FORTUNATELY, THE VEHICLE WAS STUCK IN PARK AND WE COULD NOT PULL IT OUT OF THE DRIVEWAY, BUT IF THIS HAD HAPPENED WHEN PULLING IN AND IT HADN'T GONE INTO PARK, IT COULD HAVE ROLLED DOWN OUR DRIVEWAY AND HURT SOMEONE. THIS IS THE SAME ISSUE DESCRIBED BY FORD RECALL NUMBER 18S20, HOWEVER MY VEHICLE APPEARS TO NOT BE INCLUDED IN THE RECALL EVEN THOUGH IT IS THE SAME MAKE MODEL AND YEAR OF THE RECALLED VEHICLES AND MADE AT THE SAME MANUFACTURING FACILITY IN MEXICO THAT IS COVERED BY THE RECALL.

Power Train
Filed Feb 4, 2019115,000 milesAZ

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AND ATTEMPTING TO SHIFT GEARS, THE SHIFTER FAILED. THE CONTACT STATED THAT THE INSTRUMENT PANEL DISPLAYED (P), WHICH MEANT THE GEAR WAS IN PARK. THE VEHICLE BEGAN TO ROLL FORWARD AND THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO STOP IT FROM MOVING FORWARD. AN INDEPENDENT MECHANIC CAME TO THE CONTACT'S RESIDENCE AND UNLOCKED THE SHIFTER. THE VEHICLE WAS ABLE TO BE DRIVEN AGAIN, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO SAN TAN FORD (1429 E MOTORPLEX LOOP, GILBERT, AZ 85297, (480) 821-3200) WHERE IT WAS DIAGNOSED THAT THE SHIFTING CABLE BUSHING NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

Engine
Filed Feb 4, 201969,000 milesMD

MY CAR SHUTTERS AT AN IDOL OR SLOWLY TAKING OFF WHERE IT SHUTS OFF.THIS HAS HAPPENED MORE THEN ONCE AND THE SCARY THING IS I'VE PULLED OUT IN A INTERSECTION AND THE CAR SHUTS OFF. I HAVE TO PUT IT IN PARK AND RESTART IT.IT'S HAPPENING MORE OFTEN NOW MY ENGINE LIGHT JUST CAME ON AFTER THIS HAPPING FOR OVER A MONTH NOW.

Power Train
Filed Feb 1, 201978,000 milesIL

ARRIVED HOME PLACED MY CAR ON PARK AND WHEN I LIFTED MY FOOT OFF THE BREAK THE VEHICLE KEPT DRIVING FORWARD HITTING A SNOW BANK. PUT MY FOOT ON BREAK AND TURNED OFF THE VEHICLE. TRIED TO START THE CAR BUT IT SAYS "TRANSMISSION NOT ON PARK" ON DASH. CAR WILL NOT START. FOR SAFETY I SET PARKING BREAK. CONTACTED FOR DUE TO RECALL # 18S20 AND WAS ADVISED THAT ACCORDING TO MY VIN # THE RECALL DOES NOT APPLY TO MY VEHICLE. EXACTLY WHAT THE RECALL DESCRIBES IS WHAT HAS HAPPENED TO MY VEHICLE. I HAVE NO OTHER TRANSPORTATION. THIS IS A VERY UNSAFE SITUATION.

Electrical SystemFire
Filed Jan 29, 201960,000 milesIL

I WAS DRIVING DOWN THE STREET. MY CAR HAD NO SIGNS OF TROUBLE. SUDDENLY SMOKE STARTED COMING FROM THE HEAT VENTS ON THE DASH. I WAS ABLE TO PULL INTO A PARKING LOT AND GET OUT OF THE VEHICLE. AT THIS TIME I SAW FLAMES COMING OUT FROM UNDER THE HOOD. I CALLED 911. BY THE TIME OF ARRIVAL OF THE FIRE DEPT THE CAR WAS FULLY INVOLVED IN FLAMES.

EngineFire
Filed Jan 28, 2019NC

ON JANUARY 3RD 2019 AROUND 5AM, I SAW A SIGNAL SAYING "ENGINE COOLANT OVER TEMPERATURE" AND ANOTHER ONE REGARDING THE STEERING WHEEL. I THEN NOTICED THAT MY STEERING WHEEL WAS LOCKED BUT I MANAGED TO PARK ON THE SIDE OF THE HIGHWAY. A VEHICLE BEHIND ME NOTIFIED ME THAT THERE WAS A FIRE. MY VEHICLE CAUGHT ON FIRE LESS THAN 24 HOURS AFTER LEAVING FORD SERVICE DEPARTMENT FOR AN OIL CHANGE. RECORDS ALSO SHOW THAT MY VEHICLE WAS PART OF A RECALL REGARDING THE ENGINE COOLANT, THAT MAY LEAD TO FIRE. I RECEIVED THAT RECALL LETTER DAYS AFTER MY CAR BROKE DOWN DUE TO AN ENGINE COOLANT RELATED ISSUE AND TOWED MY VEHICLE TO THE NEAREST REPAIR SHOP IN 2017. AFTER RECEPTION OF THAT RECALL LETTER, I ALSO MADE SURE TO TAKE MY VEHICLE TO FORD SERVICES, WITH THE INVOICE OF THE REPAIR THAT HAD JUST BEEN DONE. THEY TOOK MY CAR TO THEIR SHOP AND REASSURED ME THAT THE RECALL ISSUE WAS RESOLVED BY THE RECENT REPAIR AND FILED FOR A REIMBURSEMENT CHECK FROM FORD, THAT I HAVE RECEIVED. AS OF TODAY, WHEN I PUT MY VIN NUMBER TO VERIFY THE RECALL, IT SAYS "INCOMPLETE". I FILED A CLAIM THROUGH FORD ON JANUARY 4TH 2019, A DAY AFTER THE FIRE AND HAS YET TO HEAR FROM THEM.

Air Bags
Filed Jan 27, 20198 milesMA

BRAKES ARE SLIDING, THE PANEL LIGHTS TURNING ON THE TRANSMISSION LOCKING

Engine
Filed Jan 24, 2019FL

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING), BUT THE CONTACT DID NOT RECEIVE A NOTIFICATION. THE CONTACT STATED THAT THE ENGINE FUNCTIONED ABNORMALLY, THERE WAS A DRASTIC REDUCTION IN SPEED, AND AN ABNORMAL NOISE WAS HEARD. ELDER FORD OF TAMPA (9560 N FLORIDA AVE, TAMPA, FL 33612) WAS NOTIFIED AND DID NOT OFFER A LOANER VEHICLE. THE DEALER SCHEDULED AN APPOINTMENT FOR A LATER DATE TO DETERMINE IF THE FAILURE WAS RELATED TO THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Steering
Filed Jan 23, 201967,000 milesMN

THE PROBLEM I AM CURRENTLY FACING AND HAS BEEN CORRECTLY DIAGNOSED BY A FORD DEALERSHIP IS A LOOSE STEERING WHEEL ATTACHMENT BOLT. THIS PROBLEM ALREADY PERSISTS AND HAS A RECALL FOR 2014-2018 FORD FUSIONS (18S08). MY STEERING WHEEL IS VERY LOOSE AND FEELS LIKE IT CAN FALL OFF ANY MOMENT. ONE CAN EASILY TELL THAT THE STEERING WHEEL IS NOT FULLY ATTACHED TO THE REST OF THE CAR. THE PROBLEM BEGAN MONTHS AGO AND HAS PROGRESSIVELY GOTTEN WORSE OVERTIME. I HAVE CONTACTED FORD WHO NOTIFIED ME THAT SINCE MY CAR IS NOT INCLUDED, THEY WOULD NOT BE ABLE TO FIX IT EVEN THOUGH I AM HAVING THE EXACT ISSUE LISTED IN RECALL 18S08.

Air Bags
Filed Jan 21, 2019PA

WHILE DRIVING HOME ON A CITY STREET THE AIRBAG INDICATOR CAME ON AND HAS BEEN ON EVER SINCE.

Steering
Filed Jan 17, 201992,000 milesRI

I WAS AT HOME AND GOT INTO MY CAR TO LEAVE AND WHEN I TURNED ON MY CAR I HAD NO POWER STEERING. I HAD A MESSAGE THAT SAID POWER STEERING FAULT ASSIST. THE AFFECTED VEHICLES HAVE ELECTRIC POWER STEERING ASSIST SYSTEMS THAT MAY SHUT DOWN AS A RESULT OF A STEERING MOTOR SENSOR FAULT WHICH IS WHAT HAPPENED TO MY CAR. THE NHTSA NEEDS TO PUT MORE TIME INTO INVESTIGATING THIS. I HAVE READ COUNTLESS COMPLAINTS AND ISSUES FOR 3 MONTHS AND NOTHING HAS BEEN DONE TO RECTIFY THIS. THIS COST ME $1,985 AND MY CAR DIDN'T EVEN HAVE 100,000 MILES ON IT YET. WHY ISN'T ANYONE LOOKING INTO ALL OF THESE COMPLAINTS. THE BEHAVIOR OF THE NHTSA EXHIBITS A CARELESS, NEGLIGENT ATTITUDE, SHOWING NO CONCERN FOR PUBLIC SAFETY AND THEY SHOULD BE EMBARRASSED. FORD HAS ALSO BEEN OF LITTLE HELP AND HAS NOT OFFERED ANY SUGGESTIONS TO HELP WITH A SOLUTION.

Unknown or Other
Filed Jan 17, 2019112,000 milesTX

TAKATA RECALL, DRIVERS DOOR LATCH FAILED 2 YEARS AFTER RECALL REPAIR

Steering
Filed Jan 16, 201970,000 milesMO

I BOUGHT MY 2013 FORD FUSION BRAND NEW. I ONLY HAVE 70,000 MILES ON THE CAR AND ZERO ACCIDENTS. I DROVE MY CAR TO THE GYM ON A SATURDAY MORNING AND MADE IT HOME NO PROBLEM. WHEN I WENT OUT TO MY CAR THE FOLLOWING DAY THE DASH LIT UP WITH NOTICES OF "HILL START ASSIST NOT AVAILABLE" SERVICE ADVANCETRAC AND POWER STEERING ASSIST FAULT" THE WHEEL WOULD NOT TURN AND WAS UNDRIVEABLE IN MY DRIVEWAY. I HAVE FOUND COUNTLESS OTHER INCIDENCE OF THIS ISSUE WITH THE SAME VEHICLE YET IT HASN'T BEEN RECALLED AND IT'S AN EXTREMELY EXPENSIVE FIX. IN THE FIVE YEAR OF OWNING THIS VEHICLE IT'S HAD NOTHING BUT PROBLEMS.

Latches/Locks/Linkages
Filed Jan 15, 2019TX

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT AND REAR PASSENGER DOORS WOULD NOT OPEN FROM OUTSIDE OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V246000 (LATCHES/LOCKS/LINKAGES) AND 17V209000 (ENGINE AND ENGINE COOLING). THE DEALER WAS NOT CONTACTED; HOWEVER, THE RECALL NOTICE INSTRUCTED OWNERS TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

Service Brakes
Filed Jan 12, 201960,000 milesPA

WHEN IN REVERSE WHILE MOVING THE STEERING WHEEL WENT INTO LOCKED POSITION AND BRAKE PEDAL COULD NOT BE APPLIED (IN DRIVEWAY) RESTARTED VEHICLE IN HOPES OF A RESET ONLY THIS TIME WHEN PUT IN REVERSE WARNING LIGHT CAME ON AND SAID TRANSMISSION WAS IN PARK NOT ABLE TO MOVE PREVIOUSLY CAR OVERHEATED IN 96 FEET FROM A COLD START (DRIVEWAY) ALSO 3 OTHER TIMES HAD A POWER ASSIST FAILURE (HIGHWAY IN MOTION) THE VEHICLE HAS BEEN IN THE DEALERSHIP FOR EACH ISSUE AND THEY HAVE FOUND NOTHING

Power Train
Filed Jan 10, 2019126,000 milesPA

I WAS ON A CITY STREET. I WAS SHIFTING FROM DRIVE TO REVERSE AND THE CAR KEPT ROLLING FORWARD. EVEN WHEN I SHIFT TO WHAT THOUGHT WAS PARK AND TURNED THE CAR OFF AND TRY TO START AGAIN THE DASH READ CAR NOT IN PARK. I HAD SOMEONE COME TO HELP ME AND FOUND THE BUSHING TO THE SHIFT CABLE SNAPPED. SO HE PLACED A TUBE IN THE HOLE WHERE THE BUSHING WAS TO HOLD IT PLACE TO SHIFT AND GOT ME BAT HOME TO PA. I WENT TO THE FORD DEALER WHO SAID IT WOULD COST $500.00 TO FIX. I CHECKED ONLINE AND THERE IS A RECALL FOR THIS EXACT PROBLEM BUT NOT MY VIN# WHY NOT THIS IS THE SAME PROBLEM AS RECALL# 18S20.

Power Train
Filed Jan 9, 2019106,000 milesDE

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE CONTACT ATTEMPTED TO PULL OUT OF A PARKING SPACE, THE VEHICLE WAS SHIFTED INTO DRIVE, BUT DID NOT ENGAGE. THE CONTACT STATED THAT THE GEAR SHIFTER FELT LOOSE AS IF IT WERE DISCONNECTED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE SHIFTER CABLE FAILED AND NEEDED REPLACEMENT. THE MECHANIC PERFORMED A TEMPORARY REMEDY, BUT THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

Power Train
Filed Jan 8, 2019130,000 milesNC

MY 2013 FORD FUSIONS AUTOMATIC STEERING CABLE BUSHING FELL OUT WHILE I WAS IN LINE AT THE BANK. I WAS UNABLE TO MOVE MY VEHICLE AND HAD IT TOWED. WE LOOKED AT RECALLS ON 1/7/2019 AND FOUND A RECALL BUT NOT SPECIFIC TO MY VIN NUMBER. HOW CAN THE SAME THING HAPPEN TO MY VEHICLE AND NOT BE COVERED UNDER A RECALL? I WAS IN DANGER AND HAD TO USE MY PARKING BRAKE IMMEDIATELY WHEN I THOUGHT MY CAR WAS IN PARK.

Engine
Filed Jan 8, 201970,000 milesVA

MY VEHICLE HAS STALLED WHILE DRIVING AND IS HARD TO START AFTER FUELING WITH GAS. AFTER TAKING IT TO FORD FOR RECALLS IN OCTOBER OF 2018 AND BROUGHT THE ISSUE UP AND THEY WANTED TO CHARGE ME FOR DIAGNOSTIC. AFTER TAKING MY CAR TO MY MECHANIC SHOP FOR OIL CHANGE AND TO LOOK INTO THE ISSUE OF STALLING, THEY MADE ME AWARE OF THE PURGE BALANCE NEEDING REPLACED AND THAT WOULD SOLVE THE ISSUE WITH THE VEHICLE STALLING. APPARENTLY, FORD KNEW THIS DEFECT SINCE 2013 AND PAID FOR REPLACEMENT IF A COMPLAINT WAS FILED. NOW INTO 2019, 93,000 MILES AND NO WARRANTY, FORD DOESN'T WANT TO ASSIST IN PAYING FOR THE REPLACEMENT. I DON'T FEEL I SHOULD BE RESPONSIBLE FOR PAYING FOR THE REPAIR. IT IS VERY DANGEROUS TO HAVE THE CAR STALL IN THE ROAD AND AROUND BUSY TRAFFIC.

Power Train
Filed Jan 7, 2019FL

I PUT MY CAR IN PARK AND IT GOT STUCK AND ON THE SPEEDOMETER IT IS SAYING MY CAR IS IN REVERSE. I HAD TO PUT ON THE EMERGENCY BRAKE TO STOP THE CAR FROM ROLLING BACK

Steering
Filed Jan 7, 201953,000 milesTX

THE RACK AND PINION ON MY 2013 FORD FUSION HAS GONE OUT WITH 53,000 MILES ON MY CAR THROUGH NO USER FAULT. I FIRST NOTICED THE NOISES WHEN TURNING THE CAR ON AND PULLING OUT OF A PARKING SPOT. WITHOUT WARNING THE STEARING STARTED MAKING GRINDING NOISES (LIKE WHAT A CAR MAKES WHEN THE POWER STEARING IS GOING OUT) AND WOULD THE WHEEL WOULD PERIODICALLY CATCH (THIS IS WITHIN TWO DAYS OF THE NOISES STARTING) WHEN I WOULD TURN. OTHER THAN THESE SYMPTOMS THERE ARE NO OTHER SIGNS OF STEERING FAILURE. I COULD HAVE BEEN DRIVING DOWN THE ROAD AND LOCKED UP WITHOUT NOTICE. FORD HAD A RECALL ON THE RACK AND PINION ON MY MODEL, BUT WHEN THE DEALERSHIP RAN MY VIN, IT IS NOT INCLUDED IN THE RECALL AS THE PARTS MUST HAVE MANUFACTURED AT ANOTHER FACTOR. CONSIDERING THE LOW MILEAGE ON MY CAR AND MAINTENCE ROUTINELY PERFORMED THIS IS UNACCEPTABLE. THROUGH RESEARCH I HAVE SEEN THIS HAPPEN ON MULTIPLE FORD FUSIONS ON 2011+. THANKFULLY MINE DID NOT FAIL WHILE ON THE ROAD LIKE OTHERS. THIS IS A SAFETY ISSUE AND FORD NEEDS TO MAKE THIS RIGHT. A MECHANIC WAS THANKFULLY ABLE TO LOCATE THE ISSUE BEFORE I GOT INTO A SERIOUS ACCIDENT DUE TO STEERING FAILURE.

Latches/Locks/Linkages › Doors › Latch
Filed Jan 4, 2019113,000 milesNJ

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE FRONT PASSENGER DOOR OPENED AND CAUSED THE FRONT PASSENGER TO FALL OUT OF THE VEHICLE. THERE WERE NO INJURIES. THE DOOR AJAR INDICATOR ILLUMINATED AFTER THE INCIDENT. THE FAILURE OCCURRED MORE THAN ONCE. THE CONTACT CALLED LICCARDI FORD AT 908-561-7500 (LOCATED AT 1615 US-22, WATCHUNG, NJ 07069) AND WAS INFORMED TO BRING THE VEHICLE TO THEM FOR AN OVERNIGHT OBSERVATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WERE NO OPEN RECALLS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 113,000.

Steering
Filed Jan 2, 20195,600 milesNY

LOSS OF POWER STEERING ASSIST DURING DRIVING CAUSING THE CAR TO ONLY HAVE A FEW DEGREES OF UNASSISTED STEERING AVAILABLE.HAPPENED ON THE HIGHWAY, BUT WAS ABLE TO PULL OFF AND GET A TOW. THIS HAS BEEN AN ISSUE WITH THIS MODEL AND YEAR CAR, BUT FOR SOME REASON THE VIN DID NOT FALL UNDER THE RECALL. COMPLETE STEERING UNIT REQUIRES REPLACING AT COST OF $2700.00. OVER 500 ACCIDENTS HAVE BEEN REPORTED FOR THIS EXACT ISSUE. 56,000 MILES APPROX

Steering
Filed Dec 31, 201849,000 milesMO

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH, THE CONTACT HAD TO USE EXCESSIVE STRENGTH TO TURN THE STEERING WHEEL AND THE LOW POWER STEERING WARNING INDICATOR ILLUMINATED, THE VEHICLE WAS TAKEN TO PAUL CERAME FORD (11400 NEW HALLS FERRY ROAD, FLORISSANT, MO 63033, (314) 838-2400) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.

Steering
Filed Dec 29, 201822,500 milesMD

WHILE DRIVING ON A HIGHWAY AT AROUND 40 MPH, ABOUT TO CROSS A BRIDGE, I LOST POWER STEERING AND IT IMMEDIATELY BECAME VERY DIFFICULT TO TURN THE WHEEL.

Engine
Filed Dec 29, 201873,000 milesMN

CAR STALLS WHEN DRIVING OR AT IDLE

Steering
Filed Dec 29, 2018MS

THE STEERING WHEEL HAS GOTTEN HARD TO TURN.. JUST ONE DAY IT START DOING THIS AND HASN'T STOP.. I JUST GOT MY CAR FEBRUARY 2018.. I JUST DON'T UNDERSTAND... I TURNT MY CAR OF WHEN I WENT TO THE STORE ONE DAY, WHEN I TURNT IT BACK ON ALL KINDS OF LIGHTS CAME ON, ( POWER STEERING, HILL ASSIST START, ETC), AND IT WOULDN'T TURN RIGHT. IT BECAME HARD TO TURN, BUT WASN'T DOING IT BEFORE...

EngineFire
Filed Dec 27, 201866,800 milesKY

OVERHEATING OF THE ENGINE CYLINDER HEAD - CYLINDER HEAD CRACKED CAUSING OIL LEAK AND ENGINE FIRE. FORD REFUSES TO REPAIR UNDER RECALL 17S09

Steering
Filed Dec 26, 201845,500 milesNC

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 30 MPH, THE STEERING WHEEL SEIZED. ON ANOTHER OCCASION, THE STEERING WHEEL SEIZED AFTER THE ENGINE WAS TURNED OFF AND RESTARTED AT A FUEL STATION. THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT'S SPOUSE DROVE THE VEHICLE HOME. THE VEHICLE WAS TAKEN TO TOWN AND COUNTRY FORD (5401 E INDEPENDENCE BLVD, CHARLOTTE, NC 28212, (704) 557-0596) TO BE DIAGNOSED. THE DIAGNOSTIC RESULTS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 45,500.

EngineFire
Filed Dec 24, 201898,000 milesMI

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE CONTACT PULLED INTO THE PARKING LOT AT HER JOB, THE VEHICLE STARTED SMOKING. THE VEHICLE CAUGHT FIRE UNDER THE HOOD AND EXPLODED WITH PARTS LANDING INTO THE STREET AND ONTO OTHER PARKED VEHICLES. THERE WERE NO INJURIES. THE POLICE DEPARTMENT STATED THAT THE CONTACT COULD RETRIEVE THE INCIDENT REPORT AFTER CHRISTMAS. THE BURNED OUT VEHICLE PLANNED TO BE TOWED AWAY BY THE CONTACT'S FINANCE COMPANY. THE DEALER WAS NOT CALLED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY SINCE IT HAD OVER 56,000 MILES. THE MANUFACTURER SUGGESTED THE CONTACT CHECK WITH HER INSURANCE COMPANY. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 98,000.

Structure › Body
Filed Dec 21, 201847,000 milesTX

VEHICLE WAS REPAIRED SUMMER OF 2018 FOR DOOR LATCH RECALL. ALL DOOR LATCHES WERE REPLACED PER THE RECALL. PRIOR TO THE RECALL REPAIR THE RIGHT REAR LATCH FAILED. ON 12/18/18 THE RIGHT FRONT PASSENGER LATCH FAILED ALLOWING THE DOOR TO OPEN WITH THE INABILITY TO CLOSE. DEALER REPLACED THIS LATCH UNDER WARRANTY ON 12/20/18. RECALL DIDN'T WORK. LATCHES ARE STILL FAILING.

Steering
Filed Dec 18, 2018160,000 milesNJ

STEERING ALL OF A SUDDEN BECAME SUPER STIFF, MANY WARNING LIGHTS LITE. ALMOST CAUSED CRASH INTO PARKED CAR, LUCKY WAS AT SLOW SPEED 10 MPH. NOTE OTHER RECALLS FOR SAME ISSUE FORD SAID THIS VIN IS NOT COVERED BUT ISSUES ARE THE SAME AS OTHERS IN THE RECALL. CAR IS AT DEALERSHIP TO BE FIXED ROOT CAUSE RACK & PINON ASSEMBLY REPLACEMENT. REF: HTTPS://WWW.EDMUNDS.COM/CAR-NEWS/2013-FORD-FUSION-RECALLED-FOR-STEERING-GEAR-PROBLEM.HTML

Steering
Filed Dec 18, 201874,000 milesNY

WHINNING NOISE IN STEERING. LOW SPEEDS WHEN TURNING OR STATIONARY TURNING WHEEL.

Structure › Body
Filed Dec 17, 2018114,000 milesFL

I WAS DRIVING DOWN THE ROAD TODAY AND THE PASSENGER DOOR FLEW OPEN. I ASKED ABOUT A RECALL LAST MONTH BECAUSE THE DOOR STOP CATCHING AND THE FORD DEALERSHIP TOLD ME I DIDN'T HAVE THE RECALL FOR THE DOOR LATCH UNDER MY VIN #. DOOR FLEW OPEN ON THE STREET AS I WAS MAKING A TURN ON MY WAY TO WORK. LUCKILY I WAS CLOSE TO MY JOB SO I JUST DROVE A FEW BLOCKS WITH MY HAND HOLDING THE PASSENGER DOOR SHUT.

Power Train
Filed Dec 17, 201878,500 milesWI

ON 12/15/2018 I WENT TO REVERSE OUT OF MY GARAGE ONCE I WAS OUT I PUT THE CAR INTO DRIVE AND STEPPED ON THE GAS ONLY TO HAVE MY CAR CONTINUE TO GO IN REVERSE. I HIT THE BRAKES AND PUT THE CAR IN PARK. I TRIED MOVING THE SHIFTER TO OTHER GEARS AND YOU COULD TELL THE SHIFTER WAS LOOSE, IT WAS NOT ENGAGING IN ANY GEAR OTHER THAN PARK. I HAD MY CAR TOWED AND THE REPAIR PLACE TOLD ME THAT THE SHIFTER CABLE WAS BROKEN. SINCE THIS HAPPENED OVER THE WEEKEND I HAD TIME TO GOOGLE THIS ISSUE AND FIND THAT THERE WAS A RECALL BUT MY VIN NUMBER WAS NOT A PART OF THAT. ITS A SHAME THAT THIS RECALL DOESN'T COUNT FOR MORE VEHICLES. ITS A COMPLETE DEFECT ON FORDS PART AND ITS NOT A CHEAP REPAIR.

Power Train
Filed Dec 17, 2018106,000 milesFL

TL* THE CONTACT OWNS A 2013 FORD FUSION. AFTER THE CONTACT PLACED THE VEHICLE IN PARK, IT BEGAN TO ROLL FORWARD AND THE GEAR BECAME STUCK AND WOULD NOT MOVE AT ALL. THE CONTACT HAD TO PLACE A HAIR PIN IN THE GEAR SHIFTER AND BUSHING IN AN ATTEMPT TO STOP THE VEHICLE. THE VEHICLE DID NOT STOP AND THE EMERGENCY BRAKE HAD TO BE APPLIED. THE BUSHING HAD ALSO RUSTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED LAKELAND AUTO MALL (1430 W MEMORIAL BLVD, LAKELAND, FL 33815, (863) 682-1100), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 106,000.

Steering
Filed Dec 14, 201876,000 milesNJ

MY POWER STEERING ASSIST FAULT FLASHES AND FORD TELLS ME THERE IS NOTHING WRONG. I SAW A RECALL FOR THE ELECTRIC POWER STEERING DUE TO SALT CORROSION ON THE 2013 BUT THEY ARE TELLING ME MINE WASN'T ONE OF THEM. WHY ISN'T MY VEHICLE ON THE RECALL LIST SINCE I LIVE IN NEW JERSEY WITH HARSH WINTERS. THIS SEEMS UNFAIR SINCE IT SEEMS TO BE THE SAME PROBLEM AS THE RECALL. TIME IS OF THE ESSENCE BEFORE SOMEONE DIES IN A CRASH DUE TO LOSS OF STEERING WHICH US A WIDESPREAD PROBLEM THIS THIS YEAR AND MAKE. PLEASE HELP!!! THE MESSAGE FLASHES ACROSS THE SCREEN A COUPLE OF MINUTES AFTER STARTING CAR THEN DISAPPEARS AND EVERYTHING SEEMS FINE?? THERE IS 76,000 MILES ON THE CAR. THIS CAR HAS BEEN IN THE REPAIR SHOP 17 TIMES IN 4 YEARS SO I AM DESPERATE AND NEED ANSWERS. THANK U FOR UR TIME!!!

EngineFire
Filed Dec 14, 2018106,500 milesMO

I WAS DRIVING DOWN THE ROAD AND, WHILE PARKED AT A STOPLIGHT, NOTICED SMOKE BILLOWING OUT FROM UNDERNEATH MY HOOD. I PULLED OVER AND HAD MY CAR TOWED TO A MECHANIC. MY MECHANIC SAID THERE WAS A PROBLEM WITH FLUIDS LEAKING FROM MY ENGINE AND THAT IT WAS HIGHLY DANGEROUS, ROUTINELY RESULTING IN FIRES. MY MECHANIC DIRECTED ME TO A RECALL 12S41 THAT COVERS 2013 FORD FUSIONS AND SAID IT WAS A MATCH. HOWEVER, FORD HAS DENIED MY CLAIM CITING MY CAR WASN'T COVERED WITH THE RECALL. MY CAR ALMOST CAUGHT FIRE (MY MECHANIC THINKS IT MIGHT HAVE BRIEFLY IGNITED) AND I WOULD LIKE THE PROBLEM FIXED BY FORD UNDER THIS RECALL.

Steering
Filed Dec 11, 201877,000 milesTX

DRIVING ON HIGHWAY AND POWERING STEERING LIGHT CAME ON. STOPPED VEHICLE, AND LOST STEERING WHEN RESTARTED VEHICLE. I THOUGHT IT MIGHT BE A SENSOR ISSUE, BUT WAS WRONG. I HAD TO USE ENTIRE BODYWEIGHT TO TURN WHEEL. UNSAFE TO DRIVE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 Ford Fusion → · Every Fusion year → · How the figures are calculated →