INITIAL IGNITION OF THE CAR RESULTS IN ENGINE STALL OUT POST ABNORMAL IGNITION TIME. FUSION WILL DISPLAY "POWER RUN ACTIVE" THEN "PRESS BRAKE TO START". THIS WILL REPEAT AFTER ANOTHER IGNITION ATTEMPT AND RE-SHOW THE SAME MESSAGES ON THE DASHBOARD. AFTER A THIRD IGNITION ATTEMPT THE ENGINE DOES NOT STALL OUT. THE PROBLEM IS NOT A SUDDEN ONSET BUT INITIAL SYMPTOMS OF THE ISSUE IS THAT THE CAR WILL STALL OUT AFTER 10 SECONDS OF DRIVING. INITIAL RE-IGNITION POST STALL RESULTS IN NORMAL FUNCTION OF THE CAR WITHOUT EXTRA ISSUE. HOWEVER, THIS EVENT BECOMES INCREASINGLY COMMON OVER TIME UNTIL IT SIMPLY STALLS OUT IMMEDIATELY POST IGNITION. DESPITE MULTIPLE TRIPS TO A FORD CERTIFIED PROFESSIONAL MECHANIC, NO CODES ARE GIVEN BY THE COMPUTER WHICH RENDERS DIAGNOSIS OF THE FAULTY PART OR CAUSE OF THE ISSUE NEAR IMPOSSIBLE. PROBLEM MAY PRESENT ITSELF AS FAULTY ALTERNATOR, BATTERY, OR STARTER. HOWEVER, EVEN AFTER REPLACEMENT OF ANY POSSIBLY FAULTY AFOREMENTIONED PARTS THE PROBLEM STILL PERSISTS.
2013 Ford Fusion complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →
PASSENGER AND DRIVER SIDE DOOR LATCHES BROKE WITHIN A COUPLE WEEKS OF EACH OTHER. THE CAR WAS PARKED BOTH TIMES AND WHEN EXITING THE CAR AND TRYING TO CLOSE THE DOORS, THEY DO NOT LATCH SHUT AND ONLY REMAIN OPEN.*DT *TP
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING, THE FRONT DRIVER'S DOOR OPENED INDEPENDENTLY WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND ATTEMPTED TO CLOSE THE DOOR; HOWEVER, THE LOCK MECHANISM FAILED. THE CONTACT HELD THE DOOR AND DROVE SLOWLY TO HER RESIDENCE. THE CONTACT CALLED TED RUSSELL FORD LINCOLN (8551 KINGSTON PIKE, KNOXVILLE, TN 37919, (865) 693-7611) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,707.
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE "SERVICE POWER STEERING NOW" INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ELLIOTT FORD LINCOLN (903-572-3486, LOCATED AT BURTON RD, MT. PLEASANT, TX 75455) WHERE IT WAS DETERMINED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.
TL* THE CONTACT OWNS A 2013 FORD FUSION. AFTER THE VEHICLE WAS REFUELED AT A FUEL STATION, IT FAILED TO ENGAGE IN ANY GEAR AND THE SHIFTER DID NOT MOVE. THE CONTACT TURNED THE VEHICLE OFF, WAITED APPROXIMATELY TWO MINUTES, RESTARTED THE VEHICLE AND IT RESUMED NORMAL OPERATION. THE VEHICLE WAS DRIVEN TO VAN HORN FORD (1000 E SUMMIT AVE, OCONOMOWOC, WI 53066) WHERE THEY JUST ADVISED THE CONTACT TO CALL NHTSA. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,689.
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 45 MPH, THE SERVICE ENGINE REQUIRED WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO STIVERS FORD LINCOLN (4000 EASTERN BLVD, MONTGOMERY, AL 36116, (334) 613-5000) WHERE THE CONTACT WAS INFORMED THAT COOLANT WAS LEAKING INTO THE ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
STEERING WHEEL SUDDENLY LOCKED UP WONT TURN, ADVANCE TRAK LIGHT CAME ON, VEHICLE CANNOT BE DRIVEN
I CONTACTED MY LOCAL FORD DEALER REGARDING THE RECALL LISTED FOR MY CAR: "MAY 13,2019 MANUFACTURER RECALL NUMBER19S16 NHTSA RECALL NUMBER19V362" I WAS TOLD THAT MY CAR HAD NO RECALL AND THAT I'D HAVE TO COME IN TO LOOK INTO PURCHASING A ENTIRE NEW SHIFTER LINKAGE CABLE. THIS BUSHING CAME OFF ONCE I STARTED THE CAR THIS MORNING, TRIED TO PUT IT IN DRIVE AND THE CAR DIDN'T MAKE IT PAST REVERSE. AFTER I TRIED TO PUT THE CAR BACK INTO PARK THE CAR STAYED IN REVERSE EVEN THOUGHT THE SHIFTER WAS IN PARK. AFTER TURNING OFF THE CAR IT WAS UNABLE TO BE TURNED BACK ON BECAUSE THE TRANSMISSION WASN'T IN PARK EVEN THOUGHT THE SHIFTER READ IT WAS.
THE CAR CREATES A CONSTANT LOUD AIR SUCTION NOISE WHEN ACCELERATED. THE SOUND BECOMES LOUDER THE FASTER YOU GO WHEN STEPPING ON THE ACCELERATION PEDAL. THERE IS NO SOUND WHEN THE CAR IS IN IDLE AND ROLLING WITHOUT STEPPING ON THE ACCELERATION PEDAL. THE CAR WAS TAKEN INTO THE DEALERSHIP FOR ROUTINE MAINTENANCE AND ASKED TO BE DROVE BY DEALERSHIP TO DIAGNOSE THE SOUND. THERE ARE NO WARNING LIGHTS OR CODES SHOWING UP. THE DEALERSHIP COULD NOT DIAGNOSE THE PROBLEM.
ENGINE CYLINDER HEAD OVERHEATS AND LEAKS OIL RECALL DRIVING DOWN THE INTERSTATE THIS MORNING IN RUSH HOUR TRAFFIC MY CAR STARTED SHUTTERING. I WAS ABLE TO GET TO THE SIDE OF THE ROAD BEFORE MY DASHBOARD WENT CRAZY STATING MY CAR OVERHEATED. WHEN I GOT TOWED TO THE MECHANIC THEY DISCOVERED MY COOLANT WAS LEAKING AND IT BUSTED ONE OF MY CYLINDERS WHICH PUT A HOLE IN MY ENGINE. WHEN I CALLED FORD THEY STATED MY VIN WASN'T INCLUDED IN THE RECALL. I HAVE THE EXACT MAKE, MODEL AND ENGINE MENTIONED IN THE RECALL AND EXACTLY WHAT THEY WARNED WOULD HAPPEN, HAPPENED, BUT I WAS TOLD IT WAS A COINCIDENCE. I HAD NO WARNING WHATSOEVER. MY TEMPERATURE GAUGE WAS FINE AND THERE HASN'T BEEN ANYTHING LEAKING. THIS IS A SERIOUS PROBLEM. I DO NOT BELIEVE IN COINCIDENCES THIS BIG.
WHEN VEHICLE SITS IN THE SUN ALL DAY AT HIGH TEMP, THE DRIVER'S SEAT BELT WILL NOT DEPLOY. THE TENSIONER LOCKS UP. AFTER SITTING SEVERAL MINUTES WITH A/C ON HIGH THE SEAT BELT WILL STILL NOT DEPLOY. THIS IS A SERIOUS ISSUE MAKING THE VEHICLE UNSAFE TO DRIVE FOR THE DRIVER.
TO WHOM IT MAY CONCERN; I'M WRITING TODAY TO SHARE WITH YOU AN ISSUE WE ARE HAVING WITH OUR 2013 FORD FUSION. WE WERE DRIVING DOWN THE ROAD WHEN THE POWER STEERING ABRUPTLY FAILED. LUCKILY, WE DID NOT HAVE AN ACCIDENT. WE PURCHASED AND HAVE HAD ALL OF OUR SERVICE DONE THROUGH THE DEALERSHIP. WE PURCHASED THE VEHICLE IN 2016 WITH 38,233 MILES ON IT. WE HAD THE CAR TOWED TO THE SERVICE DEPARTMENT AT FAITH'S FORD IN BRATTLEBORO VERMONT ON MONDAY THE 26TH FOR A POWER STEERING ASSIST FAULT. ON TUESDAY, WE RECEIVED A CALL FROM XXX]SERVICE MANAGER, AND HE INFORMED US THAT THE ELECTRIC POWER STEERING RACK HAS HAD A PREMATURE FAILURE AND THAT THE REPLACEMENT WOULD COST $1900.00. WE HAVE CONTACTED THE OWNER OF FAITHS FORD AND NOT RECEIVED A RESPONSE. AFTER DOING SOME RESEARCH WE FOUND THAT THERE WAS A RECALL ON 2012 FUSIONS FOR THE STEERING RACK, BUT OUR VEHICLE WAS NOT INCLUDED IN THE RECALL EVEN THOUGH IT WAS BUILT AT THE SAME PLANT, DURING THE SAME TIME PERIOD, AS THE RECALL ORIGINATED FROM (15S18) IN HERMOSILLO MEXICO. OUR VEHICLE, VIN NUMBER [XXX] 69,520 MILES ON IT WHEN IT FAILED. WE ARE STILL MAKING PAYMENTS ON IT WITH OVER $6000.00 LEFT TO THE LOAN AND WE CANNOT AFFORD TO SPEND THAT AMOUNT. IT WAS SUGGESTED THAT WE CONTACT FORD CORPORATE OFFICE ABOUT THE ISSUE WHICH WE DID, HOWEVER THEY MAINTAIN THAT OUR CAR WAS NOT PART OF THE RECALL AND THERE IS NOTHING THAT THEY CAN DO. THEY TOLD US TO TAKE IT TO THE DEALERSHIP FOR A DIAGNOSIS, EVEN THOUGH WE HAD EXPLAINED THAT WE HAD ALREAD
THE FRONT PASSENGER DOOR LATCH IS NON FUNCTIONAL. A SUBSTANTIAL NUMBER OF 2013 FORD FUSION VEHICLES HAVE BEEN RECALLED FOR THIS ISSUE. A FORD DEALERSHIP WILL NOT REPAIR THE NON FUNCTIONING DOOR LATCH, THEY CLAIM MY VEHICLE IS NOT AFFECTED BY THE RECALL. I AM NOW LEFT WITH A NON OPERATIONAL VEHICLE DUE TO THE DOORS INABILITY TO BE SECURED PROPERLY.
TAKATA RECALL. I HAD A REAR END ACCIDENT WITH FRONT END DAMAGE ALSO. THE AIRBAGS DID NOT DEPLOY AT MORE THEN 40 PLUS MILE INPACK WHAT HAPPEN? CAR WAS STATIONARY WAITING TO MAKE A LEFT HAND TURN ON A HIGHWAY. HELP!
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 15 MPH, THE OVERHEAT TEMPERATURE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS RUNNING HOT. THE CONTACT NOTICED THAT THERE WAS NO TEMPERATURE GAUGE TO INDICATE THAT THE VEHICLE WAS RUNNING HOT. THE CONTACT HAD TO PULL UP THE DIGITAL DASH DISPLAY OF THE TEMPERATURE COOLANT TO SEE THE COOLANT TEMPERATURE. WHEN THE CONTACT TURNED ON THE AIR CONDITIONER TO COOL THE TEMPERATURE DOWN, THE TEMPERATURE GAUGE INDICATOR TURNED OFF AND RETURNED TO NORMAL. THE CONTACT ALSO STATED THAT THERE WAS NO COOLANT SENSOR IN THE VEHICLE. IN ADDITION, WHILE DRIVING, THE CONTACT HAD TO TURN THE AIR CONDITIONER BACK ON, BUT IT DID NOT TURN OFF THE TEMPERATURE GAUGE INDICATOR. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. FURTHERMORE, WHILE DRIVING UP A HILL, THE ENGINE BEGAN TO SHAKE AND THE TEMPERATURE AND ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT WAITED A WHILE BEFORE RESTARTING THE VEHICLE AND DRIVING OFF. THE CONTACT STATED THAT THE COOLANT LEVEL WAS FINE WHEN THE VEHICLE WAS SERVICED IN JUNE. THE CONTACT STATED THAT THERE WAS NO COOLANT SENSOR TO WARN THAT THE COOLANT LEVEL WAS LOW. THE CONTACT WAS A FORMER FORD TECHNICIAN AND DIAGNOSED THE VEHICLE. A CYLINDER HEAD TEMPERATURE OVERHEAT CODE APPEARED. THE DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED VIA CHAT AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 95,000.
I CALLED FORD BEFORE AND THE GUY ON THE PHONE SAID THAT THE RECALL WAS VIN SPECIFIC AND MY VIN HAD NOT BEEN INCLUDED. ALTHOUGH, THE SAME ISSUES THEY ARE SAYING IS HAPPENING IS HAPPENING WITH MY CAR RIGHT NOW. I PUT IT IN PARK IT DRIVES, I DO USE MY EMERGENCY BRAKE AT ALL TIMES NOW, I PUT IT IN REVERSE IT GOES FORWARD, I PUT IT IN NEUTRAL IT REVERSES; IF THERE WERE AN EMERGENCY CURRENTLY I AM NOT ABLE TO HIT THE GAS AND REVERSE AND THE BRAKES SEEM TO SHUDDER WHEN STOPPING. I HAVE HAD TO FINAGLE MY WAY SINCE THIS STARTED HAPPENING UNTIL IT'S MY TURN TO GET MY CAR SERVICED BY FORD FOR A RECALL. AND THIS WILL BE THE SECOND APPOINTMENT SINCE IT WAS REPAIRED FOR RECALLS EARLIER ON IN THE YEAR.
3 OUT OF 4 OF THE DOORS LATCHES HAVE STOPPED WORKING WITHIN 1 YEAR SPAN. THE DOORS DO NOT CLOSE. VEHICLE WAS STATIONARY/PARKED. DOOR WAS OPENED TO ALLOW ENTRY AND THEN WOULD NOT CLOSE OR LOCK.
CAR LOST POWER STEERING AFTER DRIVING IN RAIN. THERE ARE RECALLS FOR POWER STEERING ON THIS MODEL YEAR, BUT DEALER TELLS ME MINE ISN'T PART OF IT. RECALL NEEDS TO BE EXPANDED
WAS DRIVING IN TOWN (LESS THAN 45 MPH) WHEN I TURNED A CORNER MY BACK DOOR CAME OPEN ON ITS OWN. THANKFULLY, MY 5YR OLD WAS BUCKLED IN TIGHT HIS BOOSTER BECAUSE HE WAS SITTING RIGHT THERE. THERE WAS NO AJAR LIGHTS OR SOUNDS THAT THE DOOR MAY HAVE BEEN OPEN WHILE I WAS DRIVING. THE LAST TIME THE DOOR WAS CLOSED, IT LATCHED SECURELY AND WAS NOT AN ISSUE. THE DOOR NOW WILL NOT LATCH AT ALL, IT WILL CLOSE BUT THE LATCH WILL NOT HOLD IT CLOSED. THERE WAS A RECALL REPAIR ALREADY DONE ON THIS VEHICLE FOR THE VERY SAME PROBLEM (RECALL # 15S16) IN 2016. SO THIS WOULD BE A REOCCURRING FAILURE AFTER THE RECALL REPAIR WAS COMPLETED. FORD WILL NOT TAKE RESPONSIBILITY FOR THE 2ND REPAIR OF THE VERY SAME FAILURE AS THE ORIGINAL RECALL, SINCE IT WAS 3 YRS AFTER THE FIRST REPAIR.*DT*JB
CAR STRUGGLES TO CRANK AFTER FUELING UP. IT DOES NOT MATTER HOW MUCH GAS I HAVE IT WILL HAVE TO TURN OVER THREE PLUS TIMES TO CRANK. RESEARCHED AND NUMEROUS FUSIONS HAVE THE SAME ISSUE. IT COULD BE THE PURGE VALVE. I HAVE ORDERED THE PIECE TO PUT ON SOON.
RECALL # 15S16 ON MY 2013 FORD FUSION TITANIUM VIN # [XXX] FOR DOOR SAFETY LATCH REPLACEMENT. FORD MARKED THIS "IMPORTANT SAFETY RECALL JUNE 2016" ON JAN 13, 2018 I TOOK MY ABOVE MENTIONED VEHICLE TO GIBBONS FORD 704 MARTIN F. GIBBONS BLVD, DICKSON CITY PA 18519 SERVICE ADVISOR WAS 128 [XXX]. MY MILEAGE WAS 52616 UPON DROP OFF. UPON PICK UP I WAS INFORMED TECH VERIFIED RECALLS AND TECH VERIFIED PROPER OPERATION AS PER RECALL 15S14. H DOOR LATCH REPLACEMENT ALL OPEN RECALLS BE. ON APPROXIMATELY 07/19/19 WHILE ENROUTE TO WORK MY FRONT PASSENGER SIDE DOOR FLUNG OPEN WITH GREAT FORCE THAT STARTLED ME. I PULLED TO THE SIDE OF THE ROAD AND TRIED TO SECURE THE DOOR BUT THE DOOR BOUNCED BACK OPEN. ONCE AGAIN I TRIED TO SECURE THE DOOR AND IT FAILED TO SECURE. THE VEHICLE DOOR WAS SECURED USING ROPE THAT WAS TIED AROUND THE DOOR FRAME FROM THE FRONT PASSENGER DOOR TO THE FRAME OF THE BACK PASSENGER DOOR. SKIP AHEAD TO 08/06/19 THE EARLIEST DAY COCCIA FORD 577 E. MAIN ST WILKES-BARRE PA 18702 COULD LOOK AT THE VEHICLE TO DETERMINE THE PROBLEM. MILEAGE DROPPED OFF AT 66098. SKIP AHEAD 08/07/19 SERVICE MANAGER FRANK DOMINICK STATES ON MY PAPERWORK THAT RF DOOR LATCH NEEDS TO BE REPLACED. FRANK [XXX] ALSO STATES THAT VEHICLE DOES NOT COMPLY WITH THE DOOR LATCH RECALL. HE THEN STATES NO TSB'S OR SSM'S FOUND FOR THIS CONCERN. THE PART THAT WAS PUT ON MY VEHICLE BY COCCIA WAS BE8Z 5421812B DESCRIPTION LATCH $158.55 I WAS THEN CHARGED FOR LABOR $104.95 THE LINE TOTAL WAS $263.50. I HAD NO OTH
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 50 MPH, THE VEHICLE SHIFTED INTO LOW GEAR. WHILE ATTEMPTING TO SHIFT INTO PARK, THE VEHICLE FAILED TO ENGAGE AND CONTINUED TO MOVE. THE EMERGENCY BRAKE WAS APPLIED TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED BULL VALLEY FORD (1460 S EASTWOOD DR, WOODSTOCK, IL 60098, (815) 338-6680) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BUSHING NEEDED TO BE REPLACED DUE TO CORROSION AND THE STEERING LINKAGE FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CASE [XXX]. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE FAILURE MILEAGE WAS 161,546. *BF CONSUMER STATED BATTERY WAS RECHARGED AFTER EMERGENCY FLASHER WAS DISCHARGED. ALSO VEHICLE WAS TOWED AND STEERING LINKAGE WAS REPAIRED. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
TWO WEEKS AGO I WAS HEADING TO WORK. RIGHT BEFORE I GOT ON THE HIGHWAY MY CAR BEGAN TO SMOKE. NO ALARMS WENT OFF, SO I PULLED OVER TO SEE WHAT IT COULD BE THE REASON MY CAR STARTED SMOKING. WHEN I LIFTED UP THE HOOD SMOKE CAME ROLLING OUT AND I SEEN FIRE UNDER THE ENGINE. I CALLED 9-1-1 AND THEY SEND THE FIRE DEPARTMENT OUT TO PUT OUT THE FIRE. CAR IS TOTAL LOST
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE CONTACT DROVE TO MALLOY FORD OF CHARLOTTESVILLE (2070 SEMINOLE TRAIL, CHARLOTTESVILLE, VA 22901, 434-977-7960) AND HAD THE RECALL REPAIR PERFORMED. AFTERWARDS, WHILE DRIVING 35 MPH, THE VEHICLE'S EXTREME HEAT WARNING INDICATOR BEGAN TO FLASH AND MADE BEEPING SOUNDS. SIMULTANEOUSLY, THE VEHICLE BEGAN TO LOSE POWER. THE CONTACT PULLED OFF TO THE SIDE OF THE ROAD AND SHUT OFF THE VEHICLE. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COOLING VALVE AND SENSOR WERE DEFECTIVE. THE CONTACT PAID TO HAVE THE VEHICLE REPAIRED. AFTER THE VEHICLE WAS REPAIRED, THE CONTACT CONTINUED TO EXPERIENCE THE SAME FAILURE ON MULTIPLE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND AGREED TO PAY 50% TOWARDS THE COST OF A NEW MOTOR. THE CONTACT WAS ALSO INFORMED THAT THEY COULD NOT GUARANTEE THAT THE FAILURE WOULD NOT RECUR DESPITE HAVING A NEW MOTOR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
NOTICE SENT (MAY 2019) STATING THAT THE BUSHING IN THE TRANSMISSION SHIFTER CABLE MAY DEGRADE OVER TIME. THIS MAY CAUSE THE TRANSMISSION SHIFTER CABLE TO NOT BE ABLE TO FULLY MOVE THE TRANSMISSION TO THE SELECTED GEAR POSITION. IF THE DRIVER ATTEMPTS TO SHIFT TO PARK IN THIS CONDITION, THE TRANSMISSION MAY NOT BE IN PARK POSITION EVEN THOUGH THE SHIFTER POSITION INDICATES THE VEHICLE IS IN PARK, AND THE "TRANSMISSION NOT IN PARK" WARNING MAY NOT APPEAR. THIS COULD RESULT IN UNITENDED VEHICLE MOVEMENT, INCREASING THE RISK OF INJURY OR CRASH. I WAS TOLD TO BRING MY CAR (8/19/19 )BUT WAS TOLD THAT THE PARTS WERE NOT IN. NO ACCIDENT HAS OCCURED AS OF 8/19/19.
MY VEHICLE WAS PARKED IN FRONT OF THE GAS PUMP. WHEN I GOT READY TO LEAVE THE STORE I TRIED TO PUT MY CAR IN DRIVE. THE SHIFTER WOULD NOT MOVE OUT OF PARK. ON THE DASH IT SHOWED THE CAR WAS IN NEUTRAL AND THE CAR ACTED AS IF IT WERE IN NEUTRAL. THE EMERGENCY BRAKE HAD TO BE PUT ON ONCE IT WAS PUSHED AWAY FROM THE GAS PUMPS. THE CAR THEN HAD TO BE TOWED HOME BECAUSE THERE WAS AND STILL IS NO FIX FOR THE RECALL ON MY VEHICLE. THE RECALL WAS ISSUED IN MAY AND THERE IS STILL NO REMEDY BUT TGE DEALERSHIP INSISTED THAT I PAY OUT OF POCKET FOR A TEMPORARY FIX THEN BE REIMBURSED LATER....IF THERE WAS ANY KIND OF FIX EVEN A TEMPORARY ONE MY VEHICLE SHOULDVE JUST BEEN FIXED. I AM NOT AT FAULT HERE.
WHILE OPERATING MY VEHICLE FROM A STOP TO A ROLLING POSITION, THE TRANSMISSION IS NOT PROPELLING THE CAR FORWARD LIKE IT SHOULD. I COMPARE IT TO A MANUAL TRANSMISSION SCENARIO WHERE THE CLUTCH ISN'T RELEASED ALL THE WAY, SO THE RPMS REV-UP, BUT THE CAR MOVES FORWARD A VERY SLOW PACE. THIS HAS BEEN GOING ON FOR ABOUT 2 MONTHS NOW. NOTHING SEEMS TO RESOLVE THE ISSUE. THIS OCCURS EVERYDAY, REGARDLESS OF ENGINE TEMPERATURE OR WEATHER.
REPLACEMENT OF LUG NUTS AFTER 60,000 MILES. THE LUG NUTS ARE KNOWN TO WEAR OUT AND THEN NEED REPLACEMENT AT A COST OF @$150. MAKES NO SENSE. I NEED TO REPLACE THE FUEL VAPOR SEPARATOR (9D289). THIS WILL BE THE THIRD ONE ON THIS CAR AT @ $400.
MY 2013 FUSION HAS A DOOR LATCH THAT IS BROKEN. ACCORDING TO RECALL 15S16 THIS SHOULD BE COVERED UNDER A RECALL BUT, ACCORDING TO FORD, THIS IS NOT A COVERED VIN, YET MY VEHICLE WAS BUILT IN THE SAME FACTORY AS THE STATED RECALL (HERMOSILLO IN 2013), THEREFORE, SHOULD BE COVERED. MY VEHICLE IS CURRENTLY NOT SAFE TO DRIVE BECAUSE OF THIS ISSUE.
PASSENGER SIDE DOOR WILL NOT LATCH PROPERLY. DOOR WILL NOT CLOSE AT ALL.
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING, THE CONTACT NOTICED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. AS A RESULT, THE VEHICLE DID NOT PASS INSPECTION. THE CONTACT WAS CONCERNED FOR HER SAFETY THAT THE AIR BAG MIGHT NOT DEPLOY IN THE EVENT OF A CRASH. HERB CHAMBERS FORD OF BRAINTREE (75 GRANITE STREET, RTE 37, BRAINTREE, MA 02184, (781) 848-1350) WAS CALLED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS), BUT SHE NEVER TOOK THE VEHICLE TO BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,175.
VEHICLE DOES NOT SHIFT TO NEXT GEAR PICKING UP SPEED OR SOME TIMES GOING DOWN HILLS WILL NOT SHIFT TO HIGHER GEAR CAR ONLY HAS 45000 MILES ON IT STILL. AND ON HIGH WAY IT HAS DOWN SHIFTED HARD AT 70 MPH THEN UP SHIFTED BACK TO THE RIGHT GEAR
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT PASSENGER DOOR UNLATCHED AND SWUNG OPEN. IN ADDITION, THE "DOOR OPEN" INDICATOR ILLUMINATED. THE CONTACT CALLED AUTONATION FORD UNION CITY AT 770-674-6075 (LOCATED AT 4355 JONESBORO RD, UNION CITY, GA 30291) AND WAS INFORMED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) IN 2016. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE RECALL REPAIR WAS PERFORMED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 72,000.
WHILE I STARTED REVERSING TOWARDS MY DRIVEWAY ENTRANCE MY VEHICLE GOT COMPLETELY PARALYZED AS I CHANGED GEARS FROM DRIVE TO REVERSE, MY STEERING WHEEL, BRAKES AND SHIFT GEAR STOPED RESPONDING, I MANAGED TO CAREFULLY MOVE MY CAR TO A SAFETY LOCATION BUT I WAS IN A DANGEROUS SITUATION WHEN I HAD TO LET MY CAR SLIDE DOWN THE ROAD OF MY HOUSE IN ORDER TO LET THE TRAFFIC (I HAD UNINTENTIONALLY CAUSED) CARRY ON. I THEN, PUT MY CARS EMERGENCY BRAKE ON AND CALLED MY MECHANIC. LUCKILY FOR ME, THIS ALL HAPPEN INFRONT OF MY HOUSE, ACTUALLY, AFTER THE 2 HOUR DRIVE I HAD FINISHED COMING FROM, MY CONCERNS ARE WHAT IF THIS INCIDENT WOULD HAVE HAPPEN OUTSIDE OF MY TOWN, OR IN THE HIGHWAY, MY SAFETY AND EVEN MY OWN LIFE WAS ON THE LINE FOR A FEW MINUTES, I CAN ONLY BE LUCKY FOR SO LONG. A COUPLE DAYS AFTER, I CAME TO FIND OUT I DID NOT HAVE ONE RECALL INCOMPLETE BUT 3!, EVEN MORE SHOCKING, I DID NOT RECEIVE NOTICES FOR ANY OF THE 3 RECALLS FROM MY CARS DEALERSHIP. I WENT TO THEM IMMEDIATELY AND NOW AM WAITING FOR THEM TO CALL ME BACK TO SCHEDULE AN APPOINTMENT I BEEN TRYING TO MAKE ALREADY FOR THE PAST WEEK BUT TILL TODAY, I HAVE YET NOT RECEIVED A DATE.
THE LUG NUTS SWELLED CAUSING US TO HAVE TO PURCHASE A SPECIAL TOOL TO REMOVE THEM AND THEN TO REPLACE ALL OF THE LUG NUTS TO PREVENT ANY MORE ISSUES. THIS IS A WELL KNOWN ISSUE WITH FORD, WHO WILL NOT CORRECT THE PROBLEM. THERE WAS A LAWSUIT ON THIS.
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT TOOK THE VEHICLE TO BROWN'S AUTO WORLD (2634 HOPE MILLS RD, FAYETTEVILLE, NC 28306, (910) 307-7361) TO BE SERVICED PER NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). AFTER THE REPAIRS WERE MADE, WHILE DRIVING 25 MPH, THE PASSENGER DOOR OPENED ON ITS OWN. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND HAD THE DOOR LATCH REPLACED A SECOND TIME. SOON AFTER THE SECOND REPAIR, THE DRIVER'S DOOR EXPERIENCED THE SAME FAILURE. THE DRIVER'S DOOR WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
MY CAR CUT OFF IN THE MIDDLE OF THE HIGHWAY NOW MY CAR IS GIVING ME THE WARNING SIGNAL TRANSMISSION NOT IN PARK. THIS IS THE SAME WARNING I'M THE RECALL. I'VE BEEN TRY TO GET THE DEALER TO FIX IT SINCE I GOT THE LETTER 3 MONTHS AGO BUT THEY KEEP TELLING ME THEY CAN'T ORDER THE PART THEY ARE BUSY. I ALMOST GOT HIT BY AN 18 WHEELER DUE TO THIS RECALL NOT BEING FIXED. IT'S BEEN 3 MONTHS AND FORD STILL HAS NOT FIXED THE RECALL AND I DON'T FEEL SAFE DRIVING THE CAR. I WAS DRIVING ON TO 175 IN COLUMBIA MD WHEN THIS HAPPENED.
HAD MY OIL CHANGE/TIRE ROTATION DONE ON 08/01/19 AND WAS TOLD I HAD TO GET NEW LUG NUTS AS THEY WERE SWOLLEN & MISSHAPEN. COST OF $200 TO CHANGE THEM. I THOUGHT THIS IS WI, WINTERS ARE HARSH SO OK. APPARENTLY THIS IS NOT NEW ACCORDING TO THIS WEBSITE. ALSO HAVE NO WORKING AIRBAGS AS A SENSOR FOR THE SEATBELT IS NOT WORKING. TO FIX THAT WILL BE $300+ BUT I REFUSE TO PAY FOR THIS AS THERE IS A RECALL IN PLACE FOR THAT ALSO!! WE ARE LOYAL FORD CUSTOMERS AND TO FIND OUT FORD KNOWS ABOUT THIS IS INFURIATING. WE ARE NOW LOOKING TO TRADE THIS FUSION IN (ONLY 75K MILES ON IT) BUT DO WE GO WITH ANOTHER FORD OR A DIFFERENT MAKE. TO HAVE TO EVEN ASK THIS QUESTION ASTOUNDS ME. FORD - FIX THE PROBLEMS!!!
FORD HAS YET TO REMEDY A SOLUTION FOR THE TRANSMISSION CABLE SHIFTER ON THE FORD FUSION. MY VEHICLE SHIFTER IS IN THE PARK POSITION, HOWEVER, THE DASHBOARD DISPLAYS THAT THE CAR IN IN NEUTRAL. PREVIOUSLY, I HAD PARKED MY CAR, SHUT OF THE IGNITION AND EXITED. MY CAR PROCEEDED TO MOVE BACK AND STRUCK MY HUSBAND'S CAR. LUCKILY, IT WAS ONLY MY HUSBAND'S CAR AND NOT ANOTHER VEHICLE, OBJECT, OR PERSON. THIS ISSUE INITIALLY WAS ANNOUNCED IN JULY OF 2018. I RECEIVED A LETTER IN THE MAIL OF MAY 2019. CURRENTLY, MY CAR WILL NO LONGER OPERATE. THE SHIFTER WILL NOT MOVE AT THIS POINT, THEREFORE, I'M UNABLE TO OPERATE MY CAR. WHEN I CONTACTED MULTIPLE FORD DEALERSHIPS IN THE AREA, AS WELL AS CORPORATE, I WAS TOLD THAT THERE IS NOTHING THAT CAN BE DONE AT THIS POINT AND THAT FORD WILL ADMINISTER AN ADDITIONAL LETTER WHEN THE ISSUE CAN BE ADDRESSED. MONTHS HAVE PASSED AND FORD HAS DONE NOTHING. THE SAFETY LETTER ADVISED, THAT FORD'S "COMMITMENT, TOGETHER WITH YOUR DEALER, IS TO PROVIDE THE HIGHEST LEVEL OF SERVICE AND SUPPORT. SADLY, THIS IS NOT THE CASE.
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE AND LOW COOLANT INDICATORS ILLUMINATED. THE CONTACT DROVE THE VEHICLE HOME AND IT WAS LATER TOWED TO AN INDEPENDENT MECHANIC WHO REPLACED AN UNKNOWN SENSOR. THE CONTACT LATER FOUND OUT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE DEALER WAS NOT CONTACTED. THE CONTACT CALLED THE MANUFACTURER WHO CONFIRMED THE RECALL AND INFORMED THE CONTACT TO SEND THEM THE REPAIR RECEIPT. THE CONTACT SENT THE RECEIPT AND RECEIVED REIMBURSEMENT. A WEEK AGO, THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TRANSFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
LAST YEAR, OUR BACK PASSENGER DOOR WOULD NOT LATCH SHUT. WE DID A SIMPLE SEARCH AND FOUND THAT THERE WAS A RECALL ON SOME 2013 FORD FUSIONS FOR THIS VERY ISSUE. WHEN WE TOOK IT IN TO THE FORD DEALER, THEY SAID OUR SPECIFIC VIN NUMBER WAS NOT UNDER RECALL BUT THAT IT WAS A "BROKEN PAWL SPRING TAB" WHICH RESIDES INSIDE THE CAR DOOR, THAT WAS THE ISSUE. WE PAID FOR THE REPAIR. LAST WEEK, THE VERY SAME THING HAPPENED TO THE FRONT PASSENGER DOOR (DIFFERENT DOOR). BOTH TIMES IT HAPPENED AS WE WERE GETTING INTO THE CAR WHILE IT WAS STILL PARKED. I CONTACTED FORD AND THEY SAID THERE WAS NOTHING THEY COULD DO SINCE OUR SPECIFIC VIN NUMBER WAS NOT UNDER RECALL. THIS IS VERY CONCERNING TO US BECAUSE IT IS OBVIOUSLY DUE TO THE DEFECTIVE PART AND NOT NORMAL WEAR AND TEAR. WE ARE ALSO CONCERNED THAT, ACCORDING TO FORD, EVEN IF THE DOOR DOES SHUT, IT COULD COME OPEN AGAIN WITHOUT WARNING. IF WE ARE DRIVING DOWN THE INTERSTATE WITH OUR KIDS IN THE CAR AND THE DOOR COMES OPEN WITHOUT WARNING DUE TO A DEFECTIVE PART, WHO KNOWS WHAT COULD HAPPEN. SINCE THIS HAS ALREADY HAPPENED TO 2 OUT OF OUR 4 DOORS, WE CAN ONLY ASSUME IT WILL HAPPEN TO THE OTHER 2 DOORS. THANK YOU FOR YOUR CONSIDERATION. *DT CONSUMER STATED FRONT PASSENGER AND RIGHT REAR DOOR LATCHES HAS BEEN REPLACED.*JB
I WENT INTO MY LOCAL FORD DEALERSHIP FOR A RECALL ON JULY 2, 2019 AND ALSO TOLD THEM MY ENGINE LIGHT WAS ON AND MY CAR WAS OVERHEATING. IN THE LAST TWO YEARS MY VEHICLE HAS HAD TWO RECALLS FIXED FOR THIS ISSUE. I NOTICED WITHIN THE LAST WEEK NOT ONLY WAS THE ENGINE LIGHT ON BUT AS I WAS DRIVING THE CAR BEGAN TO SUDDENLY JERK AND START TO OVERHEAT . I CALLED FORD CUSTOMER SERVICE AND THEY TOLD ME THE RECALL FOR THIS ISSUE FOR THIS WAS RESOLVED AND COMPLETED TWICE IN THE LAST TWO YEARS... OBVIOUSLY NOT. I WENT TO PICK UP MY CAR FROM THE SERVICE AND NOTICED IT WAS JUST SITTING IN THE FRONT OUTSIDE OF THE SERVICE SO I WENT TO FIND SOMEONE FOR THE KEYS. MY VEHICLE WOULD NOT START SO THEY HAD TO GIVE ME A JUMP. I ASKED TO SPEAK TO THE MANAGER BECAUSE MY VEHICLE HAS NO PROBLEMS STARTING WHEN I DROPPED IT OFF THAT MORNING. SO THE MANAGER CAME BACK AFTER A WHILE TALKING TO THE MECHANIC WORKING ON MY VEHICLE AND SAID "THEY HAD TO JUMP IT A FEW TIMES BECAUSE IT KEPT TURNING OFF". SO NOW I'M UPSET BECAUSE HE'S TELLING ME WHOEVER INSTALLED IT PUT IN A SMALLER ONE THAN THE ONE THAT SHOULD BE THERE. I TOLD HIM THAT'S FUNNY BECAUSE I BOUGHT THE VEHICLE HERE LESS THAN TWO YEARS AGO AND IT HASN'T BEEN CHANGED SINCE. NOW MY VEHICLE WILL NOT TURN ON AND HAS BEEN SITTING IN THE GARAGE EVER SINCE BECAUSE I CAN'T AFFORD THE COSTLY REPAIRS.
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FAILURE CODES REGARDING EVAPORATIVE SYSTEM LEAK, POWER TRAIN (FUEL AND AIR METERING) AND POWER TRAIN (AUXILIARY EMISSION CONTROL) WERE ILLUMINATED. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000. *TR*JB
THE FRONT PASSENGER SIDE DOOR CAME UNLATCHED WHILE THE CAR WAS IN MOTION WITH A PASSENGER SITTING ON THAT SIDE AND TWO PEOPLE IN THE BACK SEAT. THE DOOR DOES NOT STAY SHUT AND ONE PERSON HAD TO DRIVE IT BACK HOME ON THE HIGHWAY WHILE THE OTHER PERSON MANUALLY TRIED THEIR BEST TO HOLD THE DOOR SHUT THE WHOLE TIME. PASSENGERS WERE UNINJURED AND GOT LUCKY THAT THERE WASN'T ANOTHER CAR IN THE LANE NEXT TO IT WHILE THIS HAPPENED. CALLED NORTH CENTRAL FORD DEALERSHIP IN RICHARDSON,TX AS WELL AS FORD MOTOR COMPANY AND NEITHER PARTIES ARE WILLING TO HELP UNLESS WE PAY FOR THE DOOR OUT OF POCKET AS THEY CLAIMED THIS SPECIFIC CAR WAS NOT PART OF ALL THE RECALLS THAT SIMILAR FUSION'S AND FOCUS'S HAVE BEEN HAVING. THIS FAMILY ALSO OWNS A 2012 FORD FOCUS THAT SAME THING HAPPENED AND WAS PART OF THE RECALL AND DOOR WAS REPLACED BY FORD. FORD REFUSES TO UNDERSTAND AND COMPREHEND THE SEVERITY OF THIS LIFE THREATENING ISSUE AND HELP THEIR CUSTOMERS SO THAT THEY CAN SAVE MONEY. OUR LIVES WERE IN DANGER AND IT'S NOT A MATTER THAT NEEDS TO WAIT TILL MORE PEOPLE DIE FOR IT TO BE RECALLED. IT'S BEEN 4 DAYS AND FORD GAVE US A CASE NUMBER AND SAID THEY WILL LOOK INTO IT AND WE STILL DON'T HAVE A CAR OR A SOLUTION AND THIS CAR IS STILL IN THE HOUSE GARAGE.
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH, THE POWER STEERING ASSIST INDICATOR ILLUMINATED AND THE CONTACT LOST CONTROL OF THE STEERING WHEEL. THE VEHICLE CAME TO A STOP WHEN THE FRONT PASSENGER RIM STRUCK A CURB. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE MANUFACTURER ADVISED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 59,106.
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE CONTACT'S HUSBAND WAS DRIVING 15 MPH, THE DRIVER'S SIDE DOOR OPENED ON ITS OWN. THE DRIVER HAD TO REACH OVER AND CLOSE THE DOOR. THE DOOR WOULD NOT SHUT AND LOCK. THE CONTACT STATED THAT THERE WERE PREVIOUS FAILURES CONCERNING THE OTHER DOORS AS WELL. THE CONTACT SCHEDULED AN APPOINTMENT WITH CAVILER FORD (1515 S MILITARY HWY, CHESAPEAKE, VA 23320, (757) 424-1111) FOR DIAGNOSTIC TESTING AND REPAIR FOR AUGUST 1, 2019. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 100,000.
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH AND MAKING A RIGHT TURN, THE REAR PASSENGER DOOR OPENED ON ITS OWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. PRIOR TO THE FAILURE, THE DOOR AJAR INDICATOR ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). THE CONTACT CALLED GREENE FORD (LOCATED AT 2365 BROWNS BRIDGE RD, GAINESVILLE, GA 30504, (770) 532-5620) AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 80,000.
PASSENGER SIDE DOOR LATCH BROKE AND FLEW OPEN ON HIGHWAY EXPELLING CONTENTS OF PASSENGER SEAT ONTO BUSY HIGHWAY. DEALER STATED THAT THE SAFETY RECALL FOR THE DEFECTIVE DOOR LATCH WAS ALREADY PERFORMED ON VEHICLE IN 8/2017. THAT THEY "FORD" ONLY WARANTEES PARTS REPLACED BY A SAFETY RECALL FOR 1 YEAR OR 12,000 MILES, SO I AM RESPONSIBLE FOR THE REPAIR AS IT IS NOW SIMPLY A MAINTENANCE ISSUE. WHEN I ORIGINALLY CALLED THE SERVICE DEPARTMENT THE GUYS ASKED ME IF I HAD ALREADY HAD THE RECALL PERFORMED. I TOLD HIM TO CHECK THE COMPUTER AND SEE, THAT I ONLY BRING MY VEHICLE TO THEM, WHILE HE WAS LOOKING HE MENTIONED THAT THEY HAVE BEEN STARTING TO SEE VEHICLES COMING IN AGAIN FOR THE SAME REPAIR EVEN AFTER THE RECALL. LATER HE DENIED EVER SAYING THAT ME. SO WHAT IS THERE TO STOP COMPANIES LIKE FORD FROM REPLACING A PART RECALLED FOR SAFETY REASONS, WITH ANOTHER DEFECTIVE PART AND THEN SIMPLY STATING THAT THE WARANTEE ON THE NEW PART IS ONLY 12 MONTHS. THIS MAKES ABSOLUTELY NO SENSE TO ME, IS THERE SUCH A THING AS A SAFETY RECALL ON THE SAFETY RECALL OR IS I GO THROUGH THE MOTIONS AND MY LIABILITY IS GONE? HOW AM I TO KNOW IF THE DEALER EVEN DID THE RECALL IN THE FIRST PLACE AND NOT JUST MARKED IT COMPLETE? WHAT ARE THE ODDS THAT THE EXACT PART THAT WAS DEFECTIVE AND RECALLED AND REPLACED WOULD FAIL AGAIN FOR THE EXACT SAME THING IT WAS RECALLED FOR TO BEGIN WITH? TRIED FORD NOT JUST DEALER AND GOT THE SAME RESPONSE ON THE 12 MONTHS OR 12,000 MILES RESPONSE.
PASSENGER DOOR LATCH LET GO DURING ON RAMP CORNERING RESULTING IN PASSENGER DOOR TO FLY OPEN UNEXPECTEDLY. THIS LATCH WAS REPLACED BY FORD DURING A PREVIOUS RECALL A YEAR AGO.
STEERING WHEEL BOLT HAS COME LOOSE AND STARTED TO SHAKE
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2013 Ford Fusion → · Every Fusion year → · How the figures are calculated →