Page 47 of 51 · complaints 2,301–2,350 of 2,517

2012 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Steering
Filed Jun 19, 201471,000 milesMA

I WAS DRIVING DOWN A BUSY STREET AT 35MPH. ALL OF A SUDDEN OUT OF NOWHERE I LOST MY POWER STEERING AND A MESSAGE CAME ACROSS MY DASH THAT SAID "POWER STEERING ASSIST DEFAULT, SERVICE REQUIRED" I SHUT MY CAR OFF AND STARTED IT BACK UP AGAIN. A FEW DAYS LATER SAME THING HAPPENED. DEALER TOLD ME THERE WAS NOTHIN THEY COULD DO, AND TO JUST DRIVE MY CAR UNTIL IT HAPPENS AGAIN. IT IS EXTREMELY DANGEROUS. *TR

Steering
Filed Jun 16, 201448,589 milesTX

WE ARE DRIVING AND THE LIGHT APPEAR (2 LIGHTS): 1.- IS LIKE IS A CAR 2.- POWER STEERING LIGHT WE ARRIVE AT HOME WITH THE STEERING WHEEL HARD, THE NEXT DAY TOOK THE SHOP, THE EXPERT SAID ALL FUSION HAVE THIS PROBLEM. *TR

Steering
Filed Jun 16, 201493,000 milesCT

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING DEFAULT WARNING LIGHT ILLUMINATED WHILE STARTING THE VEHICLE. AFTER THE WARNING LIGHT ILLUMINATED THE STEERING WHEEL BECAME HARD TO TURN. THE DEALER PERFORMED A DIAGNOSTIC WHICH LOCATED A FAILURE CODE WITHIN THE ELECTRONIC POWER ASSIST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000. THE CURRENT MILEAGE WAS 101,000.

Steering
Filed Jun 10, 201468,000 milesTN

FOR ABOUT 3 MONTHS KEPT HEARING A KNOCKING NOISE IN THE STEERING COLUMN WHEN MAKING TURNS. TOOK IT TO A LOCAL FORD COMPANY- THEY CHECKED IT OUT AND DX PROBLEMS THAT DIDN'T EXIST AND NEVER SAID ANYTHING ABOUT THE POWER STEERING.THEN 2-3 WEEKS AGO WAS DRIVING IT CAME TO A STOP LIGHT THE "SERVICE ELECTRIC POWER STEERING NOW" CAME ON- 200 MORE YARDS THE POWER STEERING WAS GONE. HAD TO HAVE IT TOWED- CONTACTED 2 OTHER FORD DEALERSHIPS AND THEY SAID THERE WASN'T A RECALL AT THIS TIME. ALSO CONTACTED THE MAIN FORD HEADQUARTERS AND REPORTED IT. I NOW HAVE A CAR I'M MAKING PAYMENTS ON AND CAN'T DRIVE! *TR

Steering
Filed Jun 9, 201441,000 milesKS

POWER STEERING WENT OUT; SHOCK AT ONLY 41,000 MILES. THIS IS MY FIRST FORD CAR I HAVE BOUGHT - NOT HAPPY. HAD IT TOLLED TO DEALERSHIP. *TR

Steering
Filed Jun 5, 201436,000 milesGA

NHTSA #14V286 RECALLS FORD EXPLORERS FOR LOSS OF ELECTRIC POWER STEERING ASSIST, BUT THIS SHOULD INCLUDE OTHER MODELS. MY DAUGHTER'S 2012 FORD FUSION HAD THE SAME PROBLEM AND NEARLY CAUSED TWO ACCIDENTS WHEN SHE WAS TURNING AT INTERSECTIONS. *TR

Steering
Filed Jun 5, 201437,500 milesCT

WHILE MAKING A TURN THE POWER STEERING SUDDENLY WENT OUT. THIS HAS HAPPENED TWICE NOW WITHIN THE PAST MONTH. THE WHEEL TURNED BUT IT WAS DIFFICULT, AS IF THERE WAS NO POWER STEERING. THE POWER STEERING LIGHT WENT ON. I TURNED THE VEHICLE OFF AND THEN RESTARTED IT AND THE STEERING WORKED OK AGAIN. THIS COULD BE VERY DANGEROUS IF I WAS TRAVELING FASTER. *TR

Structure › Body
Filed Jun 5, 201432,926 milesFL

THIS PARTICULAR AUTOMOBILE HAS A FACTORY INSTALLED REAR DECK LID WING. IT IS SECURED TO THE DECK LID USING FOUR BOLTS THROUGH THE SKIN OF THE DECK LID. THE BOLTS ARE EACH BONDED INTO A PLASTIC PLUG, AND EACH PLUG IS THEN BONDED INTO THE PLASTIC STRUCTURE OF THE WING. THE CAR WAS PARKED AT THE TIME OF THE INCIDENT WITH AN OPEN REAR DECK LID. WHEN THE REAR DECK LID WAS CLOSED, THE BOLTS SECURING THE END OF THE WING AT THE DRIVER'S SIDE SEPARATED FROM THEIR PLASTIC INSERTS, RESULTING IN THAT END OF THE WING BEING NO LONGER SECURED. HAD THIS INCIDENT OCCURRED WHEN THE CAR WAS AT SPEED, THE RESULT MAY HAVE BEEN COMPLETE SEPARATION OF THE WING FROM THE CAR. ANYONE TRAVELING BEHIND THE CAR WITH THIS OCCURRING WOULD CERTAINLY ATTEMPT EVASIVE ACTION, WITH THE POTENTIAL FOR HAVING OR CAUSING AN ACCIDENT. FORD HAS MANY VEHICLES ON THE ROAD WITH THIS WING CONFIGURATION, AND THIS DESIGN METHOD FOR SECURING THEIR WINGS TO THEIR CARS REQUIRES NHTSA INVESTIGATION. *TR

Steering
Filed Jun 4, 201460,000 milesMA

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING THE POWER STEERING LIGHT ILLUMINATED AND THE CONTACT WAS UNABLE TO MAKE A COMPLETE TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO PROVIDED A TROUBLE CODE OF (C200D). THE APPROXIMATE SPEED AT TIME OF FAILURE WAS 15 MPH. THE APPROXIMATE MILEAGE AT TIME OF FAILURE WAS 60,000.

Steering
Filed Jun 2, 201440,192 milesIL

WHILE DRIVING ON THE INTERSTATE CAR WENT INTO POWER STEERING ASSISTED DEFAULT SETTING, RENDERING THE POWER STEERING TO LITTLE MORE THAN 15% USAGE WHILE MESSAGING AN SERVICE ADVANCETRAK MESSAGE. THE AUTOMOBILE USERS GUIDE MENTIONS A 10 SECOND WAIT IN BETWEEN STARTS. I PERFORMED THE TROUBLESHOOTING ACTIVITY TO NO AVAIL. THIS PROBLEM OCCURRED WHILE I WAS TRAVELING ON THE INTERSTATE HIGHWAY AND COULD HAVE BEEN A SERIOUS INCIDENT WHILE TRAVELING THE RECOMMENDED SPEED LIMIT. I PURCHASED THIS VEHICLE USED AT A LOCAL DEALERSHIP (CAPE GIRARDEAU, MISSOURI) ON 3/18/2014 AND HAVE HAD THIS ISSUE OCCUR ON MORE THAN ONE OCCASION. MY HOPE IS THAT YOU FOLKS LOOK AT RENDERING THE SITUATION IN A TIMELY MANNER CONSIDERING THE SAFETY OF MYSELF AND OTHERS WHOM HAVE EXPERIENCED THIS ISSUE. I APPRECIATE YOUR HELP AND LOOK FORWARD TO CONTINUED BUSINESS WITH YOUR COMPANY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Power Train
Filed May 31, 201414,000 milesMA

WHEN ATTEMPTING TAKE OF FROM A STOP CAR TAKES NEARLY 2 SECONDS TO RESPOND AND TRANSMISSION SHIFTS HORRIBLY AT TIMES. *TR

Steering
Filed May 29, 201416,000 milesOK

AFTER RUNNING ERRANDS CAME HOME AND PARKED CAR. RESTARTED CAR TO GO SOMEWHERE ELSE AND POWER ASSIST FAULT MESSAGE APPEARED AND COULD NOT TURN STEERING WHEEL. TURNED CAR OFF AND READ MANUAL. RESTARTED CAR AND CONTINUED ON MY WAY. 5-19-2014 DROVE TO BALL PARK. TURNED ON CAR TO LEAVE. POWER STEERING ASSIST FAULT MESSAGE. TURNED CAR OFF AND SAT THERE A FEW MINUTES, TURNED IT ON AN CONTINUED ON MY WAY. MILEAGE 16, 760. 5-21-2014. DRIVING TO WORK AT APPROXIMATELY 40 MILES AN HOUR. POWER STEERING FAULT AND ADVANTRAC TRAC WARNING CAME ON. (MILEAGE 17,403) BARELY ABLE TO GET THE CAR TURNED INTO A PARKING LOT. SAT THERE A WHILE UNTIL CAR STARTED AND DROVE TO DEALERSHIP. THEY WERE UNABLE TO GET THE CAR IN THAT DAY AND MADE APPOINTMENT FOR 5-22-2014. AT DEALERSHIP, I WAS FIRST TOLD THEY DIDN'T KNOW ANYTHING ABOUT THIS HAPPENING TO THIS MODEL CAR. I RESEARCHED AND FOUND MANY INCIDENCES OF THIS AND TOOK THE INFORMATION TO THE DEALERSHIP. THEY REPLACED RACK AND PINION. DEALERSHIP DID NOT HAVE PART IN STOCK AND HAD TO KEEP CAR OVERNIGHT. IT SEEMS THIS IS A COMMON PROBLEM AND THE DEALERSHIPS SHOULD HAVE THESE PARTS IN THEIR INVENTORY AT ALL TIMES. ALSO, THE DEALERSHIPS DO NOT HIRE ENOUGH MECHANICS TO SERVICE ALL THE VEHICLES IN A TIMELY MANNER. I AM VERY DISAPPOINTED WITH FORD MOTOR CO. I PURCHASED THIS CAR THINKING I WAS BUYING A SAFE CAR TO DRIVE. IT IS ONLY 2 YEARS OLD WITH LESS THAN 18,000 MILES ON IT AND SOMETHING AS SERIOUS AS THIS OCCURS. I AM NOW WONDERING WHAT WILL HAPPEN NEXT OR EVE

Steering
Filed May 29, 201420,000 milesWA

WHILE BACKING OUT OF THE GARAGE, THE WARNING CHIME CAME ON, THE WARNING MESSAGE ABOUT THE POWER ASSIST STEERING FAILURE CAME ON, AND THERE WAS NO POWER STEERING. THIS HAS HAPPENED MORE THAN 5 TIMES PREVIOUSLY. IT USUALLY HAPPENS WHEN BACKING OUT OF A PARKING SPACE, BUT IT HAS HAPPENED WHILE AT FREEWAY SPEED ONCE. I TOOK THE CAR TO THE DEALER AND THEY INDICATED THAT THERE WERE NO CODES AND THEY COULD NOT DUPLICATE THE PROBLEM. THEY SUGGESTED DRIVING IT TO THE SERVICE CENTER THE NEXT TIME THE POWER STEERING FAILS. THAT IS NOT A SAFE IDEA! *TR

Steering
Filed May 28, 201447,000 milesAZ

WHILE DRIVING AT 45 MPH STRAIGHT ON 3 LANE PAVED STREET I SUDDENLY GOT A MESSAGE ON MY DASH SAYING POWER STEERING ASSIST FAULT. THE STEERING WHEEL BECAME STIFF AND VERY HARD TO TURN. I WAS SAFELY ABLE TO PULL OFF THE ROAD. I CHECKED FOR ANY POSSIBLE LEAKS AND FOUND NOTHING. I TURNED THE CAR OFF WAITED A MINUTE AND RESTARTED THE CAR. UPON RESTARTING THE POWER STEERING APPEARED TO BE WORKING AGAIN. I TOOK THE CAR TO A NEAR BY AUTO REPAIR SHOP. THEY LOOKED FOR ANY STORED CODES ON THE COMPUTER AND FOUND NOTHING STORED. THIS IS A SAFETY HAZARD. IF THIS FAILURE WOULD HAVE HAPPENED IN A TURN THE VEHICLE WOULD BE DIFFICULT TO CONTROL. POSSIBLY RESULTING IN A COLLISION. *TR

Steering
Filed May 22, 201462,000 milesIL

THE POWER STEERING QUIT WITHOUT WARNING, LUCKILY THE CAR WAS JUST GETTING UNDER WAY. THE CAR HAD PREVIOUSLY INDICATED A FAULT WITH THE SYSTEM (THE WARNING LIGHT ON THE DASH WOULD FLASH FOR A MOMENT, THEN GO OUT) THE DEALER SAID 'NO CODE HAD BEEN STORED' SO THEY COULD NOT DIAGNOSE ANY FURTHER. MY CONCERNS ARE 1) THE STEERING COULD HAVE FAILED ON THE HIGHWAY AND CAUSED HARM OR DEATH 2) WITH THE AVAILABLE TECHNOLOGY TODAY, WHY DOESN'T THE COMPUTER 'STORE A CODE' SO THE DEALER CAN DIAGNOSE AND REPAIR BEFORE A DEADLY INCIDENT OCCURS? *TR

Power Train
Filed May 20, 201425,000 milesNJ

DRIVING ALONG ROUTE 80, NJ, THE CAR BECAME UNRESPONSIVE TO THE GAS PEDAL AS IF IT WERE IN NEUTRAL. THE WRENCH SYMBOL CAME ON AND THE CAR BEGAN TO SLOW DOWN. I HAD TO CUT ACROSS THE MIDDLE AND RIGHT LANES TO GET TO THE SHOULDER SO I COULD STOP SAFELY. I TURNED THE ENGINE OF AND RESTARTED THE CAR; IT WORKED FINE.

Engine
Filed May 20, 201419,811 milesFL

VEHICLE LURCHED THEN LOST POWER AND CHECK ENGINE LIGHT CAME ON. VEHICLE WOULD NOT ACCELERATE AFTER LOSING POWER. SINCE THE REPAIRS, THE VEHICLE WILL OCCASIONALLY LURCH WHEN THE CAR IS IN GEAR AND THE BRAKES ARE APPLIED. *TR

Steering
Filed May 19, 201442,250 milesVA

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 25 MPH, THE POWER STEERING FAILED AS THE POWER STEERING INDICATOR ILLUMINATED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS CONTACTED, BUT DID NOT PROVIDE A REMEDY. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 42,250.

Steering › Electric Power Assist System
Filed May 19, 201460,500 milesPA

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED SEVERAL TIMES. THE CONTACT FOUND IT DIFFICULT TO MANEUVER THE STEERING WHEEL. DURING EACH INCIDENT, THE LOW TIRE PRESSURE SENSOR ILLUMINATED PRIOR TO THE FAILURE. THE CONTACT CHECKED THE TIRE PRESSURE AND DISCOVERED THAT IT WAS NORMAL. AFTER RESTARTING THE VEHICLE, THE SERVICE POWER STEERING AND ADVANCE TRAC SENSORS ILLUMINATED AS THE POWER STEERING FAILED AGAIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,500.

Steering
Filed May 18, 201463,012 milesOK

DRIVING 2012 FORD FUSION, 2.5L., AT 50 MPH TO ENTER HIGHWAY, POWER STEERING FAILURE, ADVANTRAC WARNING. FIRST OCCURRENCE OF THIS. CAUSED DRIVER TO PULL OVER. STOPPED AND RESTARTED VEHICLE AND PROBLEM PERSISTED. DRIVER RETURNED HOME WITHOUT POWER STEERING ASSIST. PROBLEM CORRECTED WITH NEXT VEHICLE RESTART 10 MINUTES LATER. UPDATED 11/24/2014 *JS

Steering
Filed May 15, 201436,000 milesOH

WHEN STOPPED AT A RED LIGHT, POWER STEERING FAILED AND WARNING MESSAGE TO SERVICE ADVANCETRAC. NOT THE FIRST TIME, DON'T REMEMBER DATES OF PRIOR INCIDENTS. TURNING OFF IGNITION AND RESTARTING CAR SOLVED PROBLEM (FOR NOW). *TR

Vehicle Speed ControlCrash
Filed May 12, 201425,000 milesNY

AT A VERY LOW SPEED, WHILE PULLING INTO A PARKING SPACE, VEHICLE UNEXPECTEDLY ACCELERATED WHILE LIGHTLY BREAKING AND WOULD NOT STOP CAUSING IMPACT TO ANOTHER CAR. *TR

Steering
Filed May 8, 201449,000 milesMO

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL WAS VERY HARD TO TURN. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.

Power Train
Filed May 8, 201438,876 milesRI

WHILE SWITCHING THE CAR FROM DRIVE TO REVERSE WHILE PARKED THE TRANSMISSION BANGED INTO GEAR AND LEFT RUBBER ON THE GROUND WITH MY FOOT PRESSED ON THE BRAKE PEDAL. *TR

Steering
Filed May 3, 201440,500 milesAZ

WHILE IN A RESIDENTIAL NEIGHBORHOOD THE ELECTRIC POWER STEERING GEAR STOP FUNCTIONING. CAUSING THE CAR TO BE EXTREMELY HARD TO CONTROL. *TR

Steering
Filed May 2, 201431,238 milesCT

TRAVELING 65 MPH ON HIGHWAY AND "POWER STEERING ASSIST FAULT" "SERVICE ADVANCETRAC" WARNING DISPLAYED (OCCURRED ON 4/26/14) LOST POWER STEERING AND ALMOST CAUSED AN ACCIDENT TRYING TO NAVIGATE TO SAFE AREA TO PULL OVER. WHEN THIS STEERING GOES OUT IT IS NOT LIKE HAVING MANUAL STEERING IN THE OLD DAYS. IT IS 10 TIMES HARDER TO MOVE THE WHEEL...ESSENTIALLY NO STEERING. HAPPENED AGAIN ON 4/27/2014 DRIVING 45 MPH. TURNED CAR OFF AND ON IN BOTH INSTANCES AND WARNING DISAPPEARED. SCHEDULED AN APPOINTMENT IMMEDIATELY FOR SERVICE AT A LOCAL FORD DEALER FOR 5/2/2014. IN TRANSIT TO DEALER ON THE EVENING OF 5/1/2014 WAS ON A LOCAL HIGHWAY TRAVELING 55 MPH AND LOST STEERING AGAIN. I WENT ONLINE AND WAS SURPRISED TO SEE HUNDREDS OF THESE CLAIMS. THERE A TOO MANY CLAIMS TO COUNT ON FUSION AND FOCUS WITH THIS SAME DIAGNOSTIC MESSAGES. DEALERS ARE AWARE THIS IS OCCURRING AND ONE ACKNOWLEDGED IT MIGHT BE A DESIGN PROBLEM. PEOPLE ARE PAYING ALLOT OF CASH OUT OF POCKET WITH NO GUARANTEED IT WILL NOT FAIL AGAIN (IE A DESIGN PROBLEM AND REPLACING PARTS WITH A FAULTY PART AGAIN). *TR

Steering
Filed Apr 30, 201440,600 milesUT

I WAS JUST DRIVING HOME WHEN THE ALERT CAME ON READING SERVICE ADVANCETRAC/ SERVICE POWER STEERING NOW. I THEN HAD NO POWER STEERING AT ALL. I HAVE TRIED TURNING THE CAR OFF AND BACK ON. NOTHING HAS HELPED I STILL HAVE NO POWER STEERING. *JS

Steering
Filed Apr 30, 201448,202 milesCA

THIS PART SHOULD BE RECALLED, HAPPENED ONCE IN MY DRIVE-WAY THOUGHT IT WAS JUST A GLITCH,, WHAT HAPPENS IS YOU LOOSE YOUR POWER STEERING ALL OF A SUDDEN, WAS GOING 65 WHEN I HAD NO POWER STEERING. POWER STEERING ASSIST LAMP CAME ON, HAD TO PULL OVER. HAD THAT HAPPEN IN A TURN WITH NO WARNING,, I'D HAVE CRASHED THE CAR, OR WORSE.. TOOK IT TO THE DEALER, THEY WANT 1,800.00 TO FIX IT , HAVE ONLY HAD THE CAR FOR 6 MONTHS,, VERY UPSET , NOW I CANT TRUST DRIVING THE CAR, JUST GOT PUT ON DISABILITY FOR 45 DAYS MAKING PAYMENT ON A CAR I CANT PUT MY KIDS IN,, I WANT TO SEE SOMETHING DONE ABOUT THIS,, I'LL WAIT A FEW DAYS FOR YOUR REPLY, AFTER THAT ,,,, ILL BE FORCED TO TAKE OTHER ACTION ON THIS,, *JS

Air BagsCrash1 injured
Filed Apr 28, 201426,000 milesOH

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE VEHICLE. THE CONTACT SIDE AND FRONT AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED AN INJURY TO THE LEFT EYE AND REQUIRED MEDICAL TREATMENT. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 26,000.

Steering
Filed Apr 17, 201459,000 milesTN

TOTAL LOSS OF POWER STEERING WHILE CAR WAS IN MOTION, THANKFULLY AT LOW SPEED. DASH WARNING READ AS FOLLOWS: SERVICE ADVANCETRACK POWER STEERING ASSIST FAULT SYSTEM RESET ITSELF AFTER CAR WAS TURNED OFF THEN BACK ON, BUT FAILED AGAIN (SAME ERROR MESSAGE) UPON ARRIVAL AT MY HOME.

Steering
Filed Apr 14, 201424,190 milesMO

WHEN BACKING UP AND TURNING STEERING WHEEL FULLY TO THE RIGHT THERE IS A RUBBING OR GRINDING SOUND FROM THE PASS. SIDE RIGHT FRONT TIRE AREA AND THE STEERING WHEEL SEEMS TO LOCK. *JS

Steering
Filed Apr 9, 201437,500 milesMD

I WAS SLOWING DOEN AND MAKING A SHARP RIGHT TURN WHEN SUDDENLY MY STEERING WHEEL GOT REAL STIFF. I HAD TWO MESSAGES FLASHING "POWER STEERING ASSIST FAIL" AND "SERVICE AUTOTRAC". I HAVE TAKEN IT TO THE DEALERSHIP AND THEY'RE CHARGING ME $2,500 TO CHANGE THE STEERING RACK AND 2 OUTER RODS. MY CAR HAS 37,500 MILES THIS IS NOT NORMAL. *TR

Electrical System
Filed Apr 8, 201418,900 milesDE

YESTERDAY IN THE EVENING WHILE THERE WAS A RAIN STORM THE FRONT LIGHTS OF MY 2012 FORD FUSION WENT OUT COMPLETELY, LUCKILY FOR US SCHOOL TEACHERS THERE WAS SUFFICIENT DAYLIGHT TO HELP US GET HOME FROM WORK. SEVERAL MONTHS AGO, THE SAME THING OCCURRED WHILE I WAS TRAVELING ON A BUSY WILMINGTON, DELAWARE STATE ROAD.EARLIER THE RIGHT SIDE BRAKE LIGHT FIZZLED WHICH WAS REPLACED ON FEBRUARY 10, 2014 AND THE DRIVER'S SIDE HEADLIGHT HAD TO BE REPLACED AT THE DEALERSHIP THE YEAR BEFORE.IN OTHER AREAS, THE TRANSMISSION OF THIS CAR HAS A TENDENCY TO SLIP WHENEVER I MOVE IT FROM PARK TO DRIVE. IN ADDITION, LAST YEAR THE CAR BATTERY WAS DRAINED AND TRIPLE A ROAD SERVICE HAD TO RECHARGE THE BATTERY. THE DEAD BATTERY CAUSED US TO LOSE SEVERAL HOURS FROM TEACHING.THE AM CAR RADIO RECEPTION, IS ALSO POOR AND SUBJECT TO INTERFERENCE, AND DROPS IN VOLUME. THE CD PLAYER IS ERRATIC AND HAS A TENDENCY TO SKIP SONGS AND STOP ALL TOGETHER.IN LESS THAN TWO YEARS OF OPERATION, THIS CAR IS ONLY USED FOR SHORT DISTANCE TRAVEL OF 30 MILES A DAY AS WE FEAR CONTINUED BREAKDOWNS.VENTURING INTO NIGHT TIME TRAVEL OR LONG DISTANCE INTERSTATE TRAVEL IS NOT ADVISABLE GIVEN THIS CAR'S TENDENCY TO LOSE EXTERNAL ILLUMINATION.WHAT IS MOST TROUBLING IS THAT THE INTERNAL DASHBOARD DID NOT WARN ME WHEN THE TAILGATE BREAK LIGHT AND FRONT PASSENGER BEAM LIGHT WENT OUT OF ORDER.THE ONLY TIME I HAVE EXPERIENCED THE DASHBOARD IN OPERATION WAS WHEN ONE OF THE CAR TIRES NEEDED TO BE RE-INFLATED AND WHEN IT WAS TIME TO REFUEL

Electronic Stability Control (esc)
Filed Apr 5, 201415,742 milesCA

DRIVING STRAIGHT AND STEADY 45MPH ON SURFACE STREET, NO TRAFFIC, NO BRAKING OR LANE CHANGE. SUDDENLY CHIMES SOUNDED, "SERVICE ADVANCED TRAC" IN MESSAGE CENTER AND YELLOW ADVANCE TRAC IDIOT LIGHT ON. IN ABOUT 20 SECONDS CHIMES, MESSAGE AND LIGHT GO OFF AND MESSAGE TEXT RETURNS TO REAL TIME MPG READING. CONTINUED DRIVING HOME WITHOUT SHUTTING ENGINE OFF OR ANY FURTHER WARNINGS/INCIDENT. TOOK TO DEALER 7AM NEXT MORNING (4/3/2014) AT 15753 MILES. AT END OF DAY SERVICE ADVISOR SAID TEST CODE SHOWED BAD "TORQUE SENSOR" WHICH IS IN THE STEERING COLUMN AND MEASURES TURNING EFFORT ON THE STEERING WHEEL AND THAT THEY NEEDED TO KEEP VEHICLE OVERNIGHT. 1130AM NEXT MORNING (4/4/2014) SPOKE TO SERVICE ADVISOR. HE SAID CAR FIXED BY CHANGING THE RACK AND PINION GEAR ASSEMBLY W/ELECTRIC STEERING MOTOR (FORD PART NUMBER: AE5Z-3504-CE). BEFORE AND DURING INCIDENT I NEVER NOTICED ANYTHING WRONG WITH STEERING OR BRAKING--JUST THE WARNINGS. VEHICLE REPAIRED UNDER WARRANTY. *TR

Electrical System
Filed Mar 26, 201434,000 milesPA

MY HORN NO LONGER WORKS. *TR

Vehicle Speed ControlCrash1 injured
Filed Mar 25, 20148,037 milesIN

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE UNEXPECTEDLY INCREASED ACCELERATION AND FAILED TO DECELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT THEN CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY WITH THE SIGNIFICANT IMPACT. THE CONTACT SUSTAINED A FRACTURE WRIST AND INJURIES TO THE RIGHT KNEE. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE SEVERE BODY DAMAGES TO THE FRONT END WERE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,037. UPDATED 05/06/2014*LJ *TR

Vehicle Speed Control
Filed Mar 21, 201463,000 milesTX

STARTING OUT, THROTTLE HAD NO RESPONSE ON TAKE OFF, NOW TAKING A RIGHT HAND TURN THROTTLE HAS NO RESPONSE THEN JUMPS FORWARD, VERY DIFFICULT PULLING OUT ONTO A HIGHWAY. I'VE TAKEN IT TO TWO DIFFERENT FORD DEALERS AND THEY REFUSE TO DO ANYTHING TILL THE CHECK ENGINE LITE COMES ON, MEANWHILE I'M DRIVING A DANGEROUS CAR... *TR

Tires
Filed Mar 16, 201418,000 milesTX

ALL FOUR TIRES HAD TO REPLACED BY ME AFTER ONLY 12,000 MILES. TWO OF THE TIRES BLEW OUT. POWER STEERING FAILURE OCCURRED WHILE I WAS DRIVING. SERVICE ADVANCETRAC IS ALSO NO LONGER WORKING. I HAVE TRIED TAKING MY CARE TO A FORD DEALERSHIP BUT THEY REFUSED TO FIX ANYTHING. THEY TOLD ME THE TIRES WERE MY FAULT, AND I TOLD THEM EITHER THEY THINK I AM STUPID OR THEY WERE NOT THE SHARPEST TOOL IN THE SHED IF THEY THINK I BELIEVE ANY OF THESE ISSUES WERE MY FAULT. I CALLED FORD AND THEY WERE NO HELP. THEY TOLD ME IT IS UP TO THE DEALERSHIP IF THEY DECIDE TO FIX ANYTHING BECAUSE THE DEALERSHIP IS NOT OWNED BY FORD. I CURRENTLY HAVE LESS THAN 20,000 MILES ON THIS CAR AND I BOUGHT IT BRAND NEW . FORD IS A HORRIBLE COMPANY AND DOES NOT HONOR THEIR WARRANTY . THE DEALERSHIP I TOOK IT TO WAS PARK PLACE MOTORCARS IN DALLAS TX. THEY HAVE BEEN SEVERAL OTHER PROBLEMS WITH THIS CAR BUT IF THIS WAS HONORED BY FORD I WILL TAKE IT. NO WAY I EVER BUY ANOTHER FORD. *TR

Steering
Filed Mar 14, 201451,463 milesMI

I WAS DRIVING THIS MORNING AND MY LOW TIRE PRESSURE SIGNAL FLASHED. I WENT TO PUT AIR IN THE TIRE AND THE TIRE WAS COMPLETELY FLAT! I HAD SPARE PUT ON AND THIS IS WHEN THE "SERVICE POWER STEERING NOW" WARNING CAME ON AS WELL AS THE SERVICE ADVANCE TRACTION CONTROL LIGHT CAME ON. *TR

Engine
Filed Mar 14, 2014OR

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT SHE RECEIVED A LETTER NOTIFYING HER OF A CUSTOMER SATISFACTION PROGRAM RELATED TO NHTSA ACTION NUMBER: PE13003 (ENGINE) . THE CONTACT MENTIONED THAT SHE WAS VERY CONCERNED FOR HER SAFETY AND THAT THERE SHOULD HAVE BEEN A RECALL ISSUED FOR THE DEFECT. THE DEALER WAS CONTACTED, WHO REFUSED TO ASSIST HER UNLESS THE VEHICLE WAS EXHIBITING THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 18,300.

Steering
Filed Mar 13, 201468,000 milesIA

I NOTICED A SERVICE POWER STEERING WARNING LIGHT COME ON. I SHUT THE VEHICLE OFF AND UPON RESTARTING IT I HAD ABSOLUTELY NO POWER STEERING. LUCKILY I WAS NO LONGER DRIVING. THIS IS A DANGEROUS SITUATION AND A DANGEROUS SAFETY DEFECT IN EQUIPMENT. I WOULD NOT CONSIDER THIS TO BE NORMAL WEAR AND TEAR ON A TWO YEAR OLD VEHICLE. I LEARNED SEVERAL COMPLAINTS HAVE BEEN MADE ABOUT THIS DEFECT WITH SIMILAR DANGERS. I'M WONDERING WHAT HAS BEEN DONE TO RECTIFY THE PROBLEM? AM I FIXING THE PROBLEM USING THE SAME TYPE OF PARTS I HAD? WITH NO CHANGE THIS COULD HAPPEN AGAIN IN A TWO YEAR PERIOD. THIS IS NOT A SMALL OR INEXPENSIVE MECHANICAL JOB. I STRONGLY RECOMMEND LOOKING INTO THIS SITUATION FOR RECALL. WHAT NEEDS TO HAPPEN FOR A RECALL TO BE GRANTED....A FATALITY... I HOPE NOT. *TR

Steering
Filed Mar 10, 201447,000 milesMO

WHILE DRIVING THE VEHICLE THE SERVICE POWER STEERING NOTIFICATION CAME UP ON THE DASH. CAR WAS STILL DRIVABLE WITH NO LOSS OF POWER STEERING. CAR WAS SHUTDOWN ONCE ARRIVED AT DESTINATION. WHEN RESTARTING CAR THE SERVICE POWER STEERING NOW WAS DISPLAYED. CAR WAS PLACED IN TO DRIVE, NO POWER STEERING WAS IDENTIFIED IN ADDITION TO SERVICE ADVANCETRAC WAS DISPLAYED. *TR

Power Train
Filed Mar 7, 201460,000 milesGA

THIS STARTED LAST YEAR...WE BOUGHT THE CAR NEW IN FEB. 2012....WE HAVE TAKEN THE CAR TO YOUNGBLOOD FORD IN MADISON, GEORGIA WHERE WE BOUGHT THE CAR AT LEAST FOUR TIMES...SOMETIMES WHEN YOU SLOW DOWN TO STOP THE TRANSMISSION SHIFTS HARD AND THE CAR JERKS....MAKING A NOISE...THEN AFTER THIS HAPPENS AND YOU PULL OFF AGAIN THE GEARS STALL IN BETWEEN SHIFTS AND ALMOST STALLS....HAVE ALMOST BEEN HIT IN AN INTERSECTION BECAUSE OF THIS....TOOK IT TO THE DEALERSHIP A YEAR AGO AND WAS TOLD THE TRANSMISSION OR COMPUTER HAD TO BE RECALIBRATED......THE CAR WAS FINE FOR ABOUT TWO WEEKS AND THEN STARTED AGAIN...I HAVE TAKEN THE CAR BACK SEVERAL TIMES AND THE LAST TIME, I TOLD THEM TO KEEP THE CAR AND DRIVE IT FOR A DISTANCE, SINCE THE PROBLEMS SEEMS TO OCCUR AFTER A TRIP OF 40 MILES OR MORE....THE DEALERSHIP KEPT THE CAR FOR A WEEK...I CALLED THEM AND WAS TOLD THE PROBLEM COULD NOT BE DUPLICATED....BUT WHEN I DROVE THE CAR HOME ( ABOUT 25 MILES) THE CAR DID IT AGAIN...I HAVE HAD A NUMBER OF PEOPLE WITH ME WHEN THIS PROBLEM OCCURS, EVEN A BROTHER IN LAW THAT IS A MECHANIC... *TR

Vehicle Speed Control
Filed Mar 5, 201466,000 milesNC

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 66,000.

Engine
Filed Feb 26, 20143,841 milesCA

WAS AT A STOP SIGN WHEN I ACCERLERATED THE ENGINE STOPED. I VEERED TO THE RIGHT AND THE CAR RESTARTED. I TOOK IT TO THE LOCAL FORD DEALERSHIP. THEY SAID THEY COULD FIND NOTHING WRONG THE CAR. IT HAS HAPPENED A TOTAL OF THREE TIMES WITH THE SAME RESULT, THEY SAY NOTHING WRONG WITH THE CAR. I CALLED FORD THEY INITATED A BUY BACK BUT THE CAR DID NOT PASS CALIFORNIA LEMON LAW MUSTER SO MY CASE WAS CLOSED. *TR

Power Train
Filed Feb 24, 201490,599 milesFL

SEPTEMBER 24, 2013-I WAS DRIVING HOME AND THE CAR BEGAN TO SHUT DOWN. THE WRENCH CAME UP AND IT LOSE ALL POWER. I WAS ABLE TO COAST INTO THE MEDIAN AS IT WAS 5;00 TRAFFIC. I TURNED COMPLETELY OFF AND RESTARTED AGAIN. DECEMBER 5, 2013.. THE SAME THING HAPPENED AS I WAS ON A SIDE STREET. I TURNED OFF AND RESTARTED. 2/24/2014 I WAS GOING TO WORK AND IT CUT OFF ON VERY BUSY 6 LANE HIGHWAY. IT WAS VERY SCARY AS NO ONE WAS BEHIND ME. I TURNED OFF AND THEN RESTARTED THE CAR. I WAS SO RELIEVED THAT NO ONE WAS ON THIS BUSY ROAD WHICH IS ALWAYS TRAFFIC GOING VERY FAST. I HAVE A SERVICE ALL INTO FORD FOR FRIDAY 2/28/2014. *TR

Electrical System
Filed Feb 4, 20141,500 milesPA

RECEIVED A LETTER EXTENDING THE WARRANTY OF THE THROTTLE BODY, BUT I FEEL THIS IS A SAFETY ISSUE, ESPECIALLY AT HIGH SPEEDS ON INTERSTATE HIGHWAYS, AND SHOULD BE A RECALL ISSUE NOT A WARRANTY EXTENSION. *TR

Steering
Filed Feb 2, 20148,230 milesHI

POWERS STEERING STOP FUNCTION WHEN I WAS DRIVING ON WET CONDITION REGULAR STREET ,LUCKY NO INJURY BUT VERY UNPLEASANT ,WAITING TO SEE HOW MANY DIE BEFORE RECALL HAPPENS? *TR

Steering
Filed Jan 31, 201424,960 milesTX

THE STEERING ON MY 2012 FORD FUSION SEL LOCATED UP AS MY WIFE WAS BACKING OUT OF A PARKING SPACE AND SHE COULD NOT STEER THE CAR. *TR

Steering
Filed Jan 24, 201460,100 milesNE

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE POWER STEERING SYSTEM MALFUNCTIONED. THE CONTACT STATED THAT THE VEHICLE BECAME DIFFICULT TO MANEUVER DUE TO THE STEERING. THE CONTACT DID NOT TAKE THE VEHICLE TO A DEALER OR A LOCAL MECHANIC. THE FAILURE MILEAGE WAS 60,100.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Ford Fusion → · Every Fusion year → · How the figures are calculated →