2011 Ford Fusion complaints

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE DEALER STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 22,000 AND CURRENT MILEAGE WAS 94,189.

WHILE DRIVING OUR CAR, MY WIFE (ALONG WITH MY 9 MONTH OLD BABY GIRL) EXPERIENCED A SUDDEN LOSS OF POWER AND SHAKING ENGINE. THE CAR WAS NOT DRIVABLE SO SHE PULLED ONTO A SIDE STREET AND PARKED THE CAR, LEAVING THEM STRANDED. NO ENGINE WARNING LIGHTS EVER CAME ON. THIS IS EXACTLY AS DESCRIBED (MINUS THE LACK OF CHECK ENGINE LIGHT) IN THE "FORD CUSTOMER SATISFACTION PROGRAM 13N03" LETTER THAT WE RECEIVED A FEW MONTHS AGO. THIS IS AN INTERMITTENT PROBLEM, SO WE WERE ABLE TO TAKE THE CAR IN TO THE FORD DEALER. OUR LOCAL FORD DEALER WAS NOT ABLE TO PULL A CODE AS THE CHECK ENGINE LIGHT NEVER CAME ON. THE DEALER, AND FORD CUSTOMER SERVICE, REFUSE TO REPLACE THE THROTTLE BODY UNTIL THE CODE FOR MALFUNCTIONING THROTTLE BODY IS READ. MY WIFE AND INFANT DAUGHTER MUST NOW DRIVE AROUND (TWICE A DAY, 5 DAYS A WEEK) WAITING FOR IT TO FAIL AGAIN, AND TAKE THE CAR TO THE DEALER AT THE TIME OF MALFUNCTION. THIS IS A MAJOR SAFETY CONCERN AS THE CAR WILL BARELY MOVE AND SHAKES SO BADLY. IT SHOULD NOT BE DRIVEN ACROSS THE CITY TO THE DEALERSHIP IN THIS CONDITION, ESPECIALLY WITH A BABY IN THE CAR. FORD NEEDS TO RECALL THESE PARTS AND REPLACE THEM ALL TO STOP PUTTING CUSTOMERS IN DANGER WITH CARS THAT BARELY MOVE. AS FOR THE "CUSTOMER SATISFACTION PROGRAM"? NOT FEELING VERY SATISFIED AT ALL... *TR

MY WIFE, [XXX], WAS DRIVING OUR FUSION. SHE HAD TRAVELED APPROX. 1/4 MILE AND WAS APPROACHING A STOP SIGN AT BAYSIDE DR. NEWPORT BEACH,CA AT THE HARBOR IS. DR. INTERSECTION. SUDDENLY, THE CAR ACCELERATED, CATCHING HER BY SURPRISE SHE WENT THROUGH THE INTERSECTION AND WAS NARROWLY MISSED BY TWO ONCOMING CARS. SHE TOLD ME LATER THAT IT HAPPENED A SECOND TIME ON THE FREEWAY (SHE WAS ON HER WAY HOME) BUT WAS NOT IN IMMEDIATE DANGER WHEN IT OCCURRED. WE HAVE TRAVELED THESE STREETS SEVERAL TIMES. HAD JUST LEFT THE RESTAURANT WHERE WE HAD LUNCH....WAS RIDING MY BICYCLE HOME AND WATCHED HER GO THROUGH THE INTERSECTION....VERY SCARY!! NOTE: THE THROTTLE POSITIONER WAS REPLACED ON THIS VEHICLE A COUPLE MONTHS AGO. IT HAD FAILED TO 5MPH. VILLA FORD IN ORANGE CA DID THE REPAIR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 10/7/2014 *JS

I WAS ON MY WAY TO WORK MY SON WAS DRIVING ME WHEN THE POWER STEERING SERVICE LIGHT CAME ON WITHIN 10 MINUTES AFTER IT CAME ON MY STEERING WHEEL LOCKED HAD NO POWER STEERING AT ALL IF I HAD BEEN DRIVING OR MY DAUGHTER WE WOULD OF NOT BEEN ABLE TO HANDLE THE CAR. I BOUGHT MY FUSION JUST 2 YEARS AGO AND I HAVE NO ISSUES WITH IT UNTIL NOW AND I GET THE FIRST WARNING LIGHT AND THEN NO POWER STEERING. I HAVE SEEN OTHER CONSUMER COMPLAINTS WITH THE SAME ISSUE AS ME AND I AM NOT UNDERSTANDING WHY FORD HAS NOT DONE ANYTHING ABOUT THIS PROBLEM ITS TO NEW OF A CAR FOR SOMETHING THIS MAJOR TO GO WRONG WITH IT. IT IS A SAFETY ISSUE AND THEN THE FORD DEALERSHIP WANTS TO TELL ME THAT ITS GOING TO COST ME $1,624.00 TO FIX WHEN IN MY EYES ITS THEIR PROBLEM SOMETHING IS GOING ON WITH THE 2011 FORD FUSION POWER STEERING IT SHOULD NOT BE GOING OUT AFTER JUST A FEW YEARS. *JS

POWER STEERING WENT OUT ON THE VEHICLE ON SEVERAL OCCASIONS, BOTH WHILE DRIVING AND SITTING AT A STOP. THE STEERING WHEEL WOULD NOT BE ABLE TO TURN, THUS THE VEHICLE WOULD NOT TURN. "POWER STEERING ASSIST FAILURE" WARNING CAME ON DURING ALL OCCASIONS. POWER STEERING WOULD COME BACK ON AFTER TURNING THE CAR OFF, BUT EVENTUALLY TOTALLY WENT OUT. THE VEHICLE HAD TO BE TOWED TO A LOCAL FORD DEALERSHIP SO THE ELECTRONIC POWER STEERING RACK COULD BE REPLACED. LUCKILY MY WIFE WAS NOT IN HEAVY TRAFFIC DURING OCCASIONS WHEN POWER STEERING WENT OUT, OTHERWISE THE SITUATIONS COULD HAVE BEEN VERY BAD. OUR TODDLER WAS IN THE CAR DURING ALL OCCASIONS AS WELL. I HAVE SEEN COUNTLESS OTHER STORIES ON ONLINE FORUMS ABOUT THE POWER STEERING FAILING IN 2011 FORD FUSIONS. THERE HAS JUST BEEN A MASSIVE RECALL FOR GM VEHICLES INVOLVING THE ELECTRONIC POWER STEERING, PERHAPS THEY ARE RELATED. PLEASE HELP IN THIS MATTER. FORD NEEDS TO ADDRESS THIS PROBLEM AND ISSUE A RECALL. HOPEFULLY FORD ISN'T HIDING AND RUNNING FROM THIS PROBLEM DUE TO MONEY, AS WE HAD TO PAY $1,800 FOR THE REPAIR. THANK YOU. *TR

WE WERE DRIVING AN THE STEERING WHEEL LOCKED ND WR LOST CONTROL OF CA AND HIT A POLE. MY HUSBAND NOT AN INJURY ON HIS LEG AND INNER THIGH AND SOME OF US OPENWOUND FROM GLASSWA. *TR

DRIVERS INTERIOR DOOR HANDLE NO LONGER OPENS DRIVERS DOOR FROM INSIDE. THIS COULD BE FATAL IN CASE OF FIRE OR IMMERSION DUE TO BEING UNABLE TO ESCAPE IF ELECTRIC WINDOW INOPERABLE. *TR

BATTERY GOES DEAD AFTER SITTING A FEW DAYS. POSSIBLE SIGN OF ELECTRIC THROTTLE BODY FAILURE.!!??? BATTERY REPLACED TWICE IN 4 MONTHS, CHARGES NORMALLY. WHILE LOOKING FOR POSSIBLE ELECTRICAL PROBLEMS ASSOCIATED WITH THE 2011 FUSION (11K MILES) I DISCOVERED THERE IS MANY, MANY PEOPLE COMPLAINING OF THROTTLE BODY FAILURE. I WENT TO THE LOCAL DEALER AND CALLED FORD AND ASKED THEM TO REPLACE THE THROTTLE BODY AND TRACE THE ELECTRICAL PROBLEM. I WAS TOLD THAT THEY WOULD ONLY HONOR THEIR "CUSTOMER SATISFACTION PROGRAM" CONCERNING THE THROTTLE BODY IF IT FAILS!!!!!! I EXPLAINED THAT I WAS AFRAID TO DRIVE THE VEHICLE AND IF THEY HAD AN UPDATED THROTTLE BODY AND "LIMP HOME" UPDATE THEY SHOULD INSTALL IT AND MAKE CORRECTIONS. A CALL TO FORD AND THEY REFUSED TO FIX THE POTENTIALLY DEADLY PROBLEM. SO WHAT RECOURSE IS THERE?? MY FUSION AND F-350 ARE BOTH HEADED FOR TRADE AT A NO NONSENSE DEALER. LACROSSE AND SILVERADO, HERE I COME!!!!!!! I SUGGEST YOU DO SOMETHING SIMILAR. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

DURING NORMAL DRIVING CONDITIONS AND SPEED, THE CAR JUST STOPPED BEING RESPONSIVE TO THE ACCELERATION PEDAL WITHOUT WARNING, THE MAINTENANCE WRENCH LIGHT CAME ON, AND THE CAR STARTED SLOWING DOWN. I WAS ABLE TO TURN ON THE HAZARD LIGHTS AND PULL OVER TO A SAFE LOCATION, WHILE CARS WERE PULLING UP BEHIND ME VERY QUICKLY. AS THE CAR WAS LEFT IDLING IT BECAME VERY ROUGH, LIKE THE CAR WAS MISSING. TO CORRECT THE PROBLEM, I HAD TO TURN OFF THE CAR, WAIT THIRTY SECONDS TO A MINUTE AND START THE CAR AGAIN. THE CAR STARTED A LITTLE ROUGH BUT RETURNED TO NORMAL OPERATION. THE MAINTENANCE WRENCH LIGHT WAS NOT ILLUMINATED AND NO OTHER WARNING LIGHTS ILLUMINATED. THIS HAS HAPPENED TWICE SO FAR ABOUT A MONTH APART. THE FIRST TIME THIS HAPPENED THE VEHICLE WAS LESS THAN THREE YEARS OLD AND ONLY HAD 23,214 MILES ON IT. LUCKILY BOTH TIMES IT HAPPENED ON A LOCAL STREET AND NOT ON A HIGHWAY. I CONSIDER THIS A SAFETY AND RELIABILITY PROBLEM. YOU HAVE NO IDEA WHEN YOUR CAR IS GOING TO JUST STOP ACCELERATING AS YOU ARE DRIVING. *TR

I HAVE OWNED THIS CAR FOR BARELY 2 YEARS AND ALL OF A SUDDEN I HAVE NO STEERING AT ALL. IF IT IS AN EXTREMELY COLD DAY IT MAY WORK OK BUT OTHER THAN THAT IT DOESN'T WORK AT ALL AND IS UNSAFE TO DRIVE. I DID RESEARCH AND WAS TOLD IT IS ELECTRIC STEERING AND WILL COST ROUGHLY $2000.00 TO FIX. THIS CAR IS TOO NEW TO HAVE THAT KIND OF PROBLEM. DURING MY SEARCH I HAVE FOUND MANY PEOPLE ARE EXPERIENCING THE EXACT SAME THING AND THERE WAS AN ACTUAL RECALL FOR THE 2013 FUSIONS WITH THIS PROBLEM. NOT SURE WHY THE 2011 HASN'T ALSO BEEN RECALLED. I AM STILL RESEARCHING THAT BECAUSE I DEFINITELY CAN'T AFFORD $2,000 OUT OF POCKET EXPENSE ON MY VEHICLE RIGHT NOW. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE INTERIOR DOOR HANDLE BECAME FRACTURED AND PREVENTED THE CONTACT FROM OPENING THE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE DOOR HANDLE ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 29,000 AND THE CURRENT MILEAGE WAS 30,200. *TR

WHILE DRIVING THE WARNING MESSAGE "SERVICE POWER STEERING NOW" APPEARED AT WHICH TIME THE ELECTRIC POWER STEERING WENT OUT MAKING THE CAR ALMOST INOPERABLE. AFTER STOPPING AND RESTARTING THE CAR, THE STEERING WHEEL COULD NOT BE TURNED AT ALL. APPARENTLY THIS IS A "KNOWN ISSUE" WITH 2010-2012 FORD FUSIONS AND IT IS AN EXTREMELY HAZARDOUS "KNOWN ISSUE." IT IS GOING TO COST US $2,200 TO REPAIR PLUS THE EXPENSE OF HAVING THE CAR SHIPPED HOME; WE WERE ON VACATION AT THE TIME. WHY ISN'T THIS DANGEROUS DEFECT BEING RECALLED? *TR

BOUGHT THE CAR ON AUG 06,2013. WHILE DRIVING HOME AT 60 MPH ON EXPRESSWAY RPM WENT FROM 2 TO 6 AT 60. DID NOT WANT TO GO OVER. SUDDENLY THE VEHICLE STALLED ON THE MIDDLE LANE. NO OTHER VEHICLES COMING. THE NEXT DAY RETURNED TO DEALERSHIP. THEY SAID IT WAS NOT THEIR PROB ANYMORE. THEY HAD ADDED A EXTENDED WARRANTY AND SAID TO TAKE IT TO FORD DEALERSHIP. TOOK IT THEY SAID IT WAS THE THROTTLE BODY. CHANGED IT. THE NEXT WEEK IT DID THE SAME THING AGAIN. TOOK IT BACK. SAID THE EXTENDED WARRANTY WAS VOID BECAUSE PROBLEM WAS EXISTING. STALLED @ 8 TIMES. CAR IS PARKED AT HOME. STILL PAYING $400 FOR 72 MONTHS. PIECE OF JUNK. *TR

THIS SHOULD BE FORDS RESPONSIBILITY TO FIX I'VE READ WHERE THERE HAVE BEEN A LOT MORE PEOPLE WITH THIS PROBLEM COSTING 2000 DOLLARS AND I THINK THIS IS A SAFETY ISSUE. AND IF I WRECK I'M SUING!!!! *TR

2011 FORD FUSION. CONSUMER WRITES IN REGARDS TO THROTTLE BODY CUSTOMER SATISFACTION PROGRAM RECALL NOTICE. *SMD

GOING AROUND A CURVE AT ABOUT 60 MPH, THE STEERING SUDDENLY WENT OUT. A CHIME SOUNDED AND THE ADVANCETRAC SERVICE LIGHT CAME ON. I WAS ABLE TO GET TO MY DESTINATION WITHIN 7-8 MINUTES. I TURNED OFF THE CAR AND LET IT SIT FOR ABOUT 20 MINUTES. I THEN RESTARTED THE CAR AND DROVE HOME WITHOUT ANY INCIDENT.

WHILE DRIVING ON CROWDED 6 LANE STREET, CAR JUST LOST POWER, I WAS ABLE TO PULL OVER BEFORE BEING HIT BY ONCOMING TRAFFIC. CAR WAS TOWED TO RIVERTOWN FORD AND THEY STATED IT WAS THE THROTTLE BODY, THIS HAS HAPPEN AGAIN ON 12/05/2013 AS I WAS DRIVING ALL OF A SUDDEN MY CAR SLOWING STOPPED MOVING REGARDLESS OF HOW MUCH I PRESSED ON THE GAS. TAKEN TO RIVERTOWN FORD AGAIN AND THEY SAY IT'S THE THROTTLE BODY AND IT COST OVER $500 TO FIX.

VEHICLE SPEED 60 MPH. RPMS GOING FROM 2 TO 6 MPH DID NOT WANT TO GO OVER 60. THEN VEHICLE STALLED ON EXPRESSWAY. TOOK IT TO FORD DEALERSHIP. THEY SAID THEY REPLACED THE TBI. STILL DOING THE SAME THING. CAR IS PARKED BECAUSE AFRAID IT WILL KILL US. *TR

WAS TURNING INTO A SHOPPING CENTER PARKING LOT AND THE POWER STEERING FAILED. VEHICLE WAS EXTREMELY DIFFICULT TO MANEUVER. PUT CAR IN PARK, TURNED OFF ENGINE AND RESTARTED. WARNING LIGHTS AT THE TIME OF INCIDENT INDICATED POWER STEERING SYSTEM FAILURE. INCIDENT OCCURRED AGAIN ON NEXT DAY WHILE DRIVING THE VEHICLE ON THE HIGHWAY. *TR

3 TIMES THE VEHICLE HAS JUST SHUT ITSELF OFF WHEN DRIVING IN TRAFFIC. I PUT IT IN GEAR AND IT THEN STARTS AGAIN. SOME ISSUES WITH ACCELERATION WHILE DRIVING ALSO. AFTER HAVING THE VEHICLE FOR A FEW MONTHS THE POWER STEERING WOULD SHUT OFF WHILE DRIVING. FORD HAS SINCE REPLACED THE STEERING COLUMN. THE PROBLEM WITH THE CAR SHUTTING ITSELF OFF STILL EXISTS. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED. IN ADDITION, THE RACK AND PINION AND CONTROL BARS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE CONTROL BARS AND THE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

THE CAR WAS PARKED, AND WHEN I PUT IT ON REVERSE TO BACK OUT, THERE WAS A BEEPING SOUND THAT SAID "POWER STEERING FAULT" AND THE WHEEL WAS SUPER HARD I COULD NOT CONTINUE TO DRIVE, SO I PUT THE CAR ON PARK AND TURNED IT OFF. LEFT THE CAR, AND WHEN MY HUSBAND WENT TO GET THE CAR, IT TURNED ON FINE & DRIVE FINE. TWO DAYS LATER THE SAME THING. WONDERING IF THIS IS A RECALL OR THIS CAN BE REPLACED BY FORD????? FIRST A FEW MONTHS AGO, THE "THROTTLE BODY" & NOW THIS!!!!! *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A CEMENT STAIRCASE. THE DRIVER SUSTAINED SHOULDER AND HEAD INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.

IN JANUARY, 2014 I RECEIVED A LETTER FROM FORD INDICATING CONTAMINATION ON THE INTERNAL MOTOR CONTACTS OF THE THROTTLE BODY MAY OCCUR, RESULTING IN INTERMITTENT ELECTRICAL CONNECTIVITY. ENGINE POWER AND VEHICLE SPEED WOULD BE REDUCED. BECAUSE OF THIS POTENTIAL PROBLEM, FORD IS OFFERING TO EXTEND THE WARRANTY ON THE THROTTLE BODY TO TEN YEARS. I BELIEVE FORD SHOULD ISSUE A RECALL FOR THE CAR AND FIX THE POTENTIAL PROBLEM NOW BEFORE IT OCCURS AND CAUSES A SAFETY PROBLEM. ANY ASSISTANCE YOU COULD PROVIDE IN HAVING FORD ISSUE A RECALL WOULD BE APPRECIATED. THANK YOU. *TR

I WAS DRIVING ON THE HIGHWAY AND ALL OF A SUDDEN THE CAR SEEMED TO START SHUTTING DOWN. I LOST SPEED AND COULD NOT ACCELERATE EVEN THOUGHT I WAS PRESSING THE ACCELERATOR PEDAL. THE WHOLE CAR STARTED TO SHAKE AND VIBRATE VIOLENTLY MAKING A SPUTTERING NOISE. I WAS ABLE TO BRAKE, SLOW DOWN AND STOP TO PULL OFF ONTO THE SHOULDER OF THE HIGHWAY. THE CAR WOULD NOT STOP SHUDDERING UNTIL I TURNED THE ENGINE OFF. I WAITED 10 SECONDS, TURNED THE ENGINE BACK ON AND THE CAR DROVE NORMALLY AGAIN. THIS HAPPENED TWICE MORE, ONE AT 30 MPH AND ONE AT 60 MPH AGAIN ON THE HIGHWAY. THEN WE TOOK IT TO HAVE THE THROTTLE BODY REPLACED. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE ATTEMPTING TO MERGE INTO TRAFFIC, THE VEHICLE SUDDENLY ACCELERATED WITHOUT ANY WARNING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED MULTIPLE TIMES PREVIOUSLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 55,950. ... UPDATED 03/24/14 *BF THE MANUFACTURER WAS NOT NOTIFIED AND ADVISED THE DEALER NO TO REPLACE ANY PARTS. THE CONSUMER WAS INFORMED TO BRING THE VEHICLE BACK, WHEN THE PROBLEM OCCURRED AGAIN. IN ADDITION, THE SUDDEN ACCELERATION OCCURRED ON THREE DIFFERENT OCCASIONS, TWO OF WHICH WERE AT VERY LOW SPEEDS. UPDATED 06/03/14

I TURNED MY CAR ON, AND WENT TO REVERSE. THE CAR STARTED BEEPING, AND A LIGHT CAME ON. I CONTINUED TO DRIVE THINKING IT WAS BECAUSE I DIDN'T HAVE TRACTION IN THE GRAVEL LOT I WAS IN. I DIDN'T HAVE ANY POWER STEERING AND THE BRAKES WEREN'T WORKING AS WELL AS NORMAL. WHEN I TURNED OFF THE CAR AND LET IT SIT FOR A HALF HOUR, IT STARTED UP AND WAS WORKING JUST FINE. THE WARNING MY CAR GAVE ME WAS TO SERVICE THE ADVANCED TRAC. *TR

THIS IS A FOLLOWUP REPORT. TOOK MY CAR TO FORD. THEY REPLACED THE ELECTRONIC THROTTLE BODY AT NO CHARGE. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE PARKING THE VEHICLE PARK WITH THE BRAKES APPLIED THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A BUILDING. THE CONTACT WAS NOT INJURED DURING THE CRASH. THE VEHICLE WAS NOT DESTROYED. THE CONTACT DID NOT CONTACT THE MANUFACTURER REGARDING THE FAILURE. THE FAILURE MILEAGE WAS 13,000.

I WAS DRIVING AT LOW SPEED ON A SECONDARY STREET, GOING ABOUT 15 MPH. SUDDENLY, THE VEHICLE BECAME UNRESPONSIVE TO THE GAS PEDAL. THE CHECK ENGINE LIGHT CAME ON AND THE ENGINE WAS ALTERNATING BETWEEN SURGING AND STALLING. THIS WAS THE 5TH TIME THIS HAD HAPPENED TO ME SINCE I PURCHASED THE CAR IN SEPTEMBER 2013. I PULLED TO THE SIDE OF THE ROAD, TOOK OUT MY PHONE AND MADE A VIDEO OF WHAT WAS HAPPENING. THE VIDEO WILL SHOW THAT THE ENGINE WAS NON-REPONSIVE, SURGING AND STALLING. HOWEVER, WHEN I SHUT OFF AND RE-STARED THE ENGINE, THE PROBLEM SEEMED TO DISAPPEAR. I HAD TAKEN THE CAR TO FORD A FEW WEEKS AGO TO HAVE THEM SERVICE THIS PROBLEM, BUT THEY WERE UNABLE TO CONFIRM THAT THERE WAS ANY PROBLEM. THE DID NOT CHARGE ME TO CHECK THE CAR. THEY DID NOT TELL ME ABOUT THE THROTTLE BODY PROBLEM AT THAT TIME. AFTER I MADE THE VIDEO, I WAS AT FORD TWO DAYS AGO WITH OUR ESCAPE FOR AN OIL CHANGE AND SHOWED THE VIDEO TO THE SERVICE MANAGER. HE TOLD ME THAT THE PROBLEM IS RELATED TO THE THROTTLE BODY AND ASKED ME TO BRING THE CAR IN FOR SERVICE. I HAVE NOT BEEN ABLE TO RETURN TO FORD AS OF THIS TIME. *TR

I WAS DRIVING AT 35 MPH WHEN SUDDENLY THE CAR COULDN'T STAY GOING IN AN STRAIGHT LINE, THE POWER STEERING STILL WORKED. I TURNED OFF THE ENGINE AND WHEN STARTED AGAIN A WARNING MESSAGE APPEARED IN THE DASHBOARD SAYING "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW." AT THAT TIME I LOST THE POWER STEERING I IT WAS REALLY HARD TO TURN. I TOOK THE CAR TO THE DEALERSHIP AND THEY TOLD ME THAT THE POWER STEERING RACK HAD TO BE REPLACED, THE PROBLEM IS IN THE ELECTRONICS BUT SINCE THE ELECTRONICS ARE INSIDE THE RACK, THE ENTIRE PART HAS TO BE REPLACED COSTING ME $1960 BECAUSE MY WARRANTY EXPIRED LAST MONTH. THIS ISSUE HAVE TO BE RECALLED BY FORD. IT'S SO FRUSTRATING THAT FOR SUCH A COMMON PROBLEM (GOOGLE "FORD FUSION STEERING PROBLEM") THE CUSTOMER IS THE ONE THAT PAYS FOR THEIR MISTAKES. *TR

2011 FORD FUSION LOST POWER AND STALLED AND FOUND OUT THAT THE ELECTRICAL THROTTLE BODY NEEDED TO BE REPLACED FOR A COST OF 500.94 BY A MECHANIC BECAUSE IT IS NOT COVERED BY FORD EVEN THOUGHT THERE ARE MANY COMPLAINTS ABOUT THIS BAD PART IN THE FUSIONS. THERE SHOULD BE A RECALL ON THIS AND/OR REIMBURSEMENT FOR GETTING IT FIXED. ONLY HAD THE CAR 6 MONTHS WITH LESS THAN 28K MILES ON IT. *TR

IN THE BEGINNING OF DECEMBER WHILE DRIVING MY FRIENDS HOME MY FUSION SUDDENLY JOLTED AND THEN I LOST THE ABILITY TO ACCELERATE. THE SERVICE WRENCH DISPLAYED AND I HAD TO COME TO A COMPLETE STOP IN A NEIGHBORHOOD. A FEW WEEKS LATER WHILE DRIVING HOME THE SAME THING HAPPENED AND I HAD TO PULL OVER TO TURN MY CAR OFF AND THEN ON AGAIN, WHICH SEEMS TO BE THE ONLY WAY IT WILL ALLOW ME TO DRIVE. FAST FORWARD TO JANUARY AND I BEGAN HAVING TROUBLES AGAIN. THIS TIME I WAS ON THE HIGHWAY AND MY CAR JOLTED AND LOST THE ABILITY TO ACCELERATE. THIS WAS A MAJOR SAFETY ISSUE BECAUSE THE HIGHWAY I DRIVE ON IS UNDER CONSTRUCTION AND HAS NO SHOULDER. IMAGINE IF IT WOULD HAVE BEEN A BUSY NIGHT AND I HAD TO COME TO A COMPLETE STOP. THIS HAS HAPPENED A TOTAL OF 8 TIMES. SEEMS LIKE A HUGE SAFETY ISSUE. I BOUGHT THIS CAR USED WITH 34,000 MILES ON IT AND HAVE TO DRIVE A LOT FOR WORK. *TR

LOST POWER STEERING. TOOK IT TO THE FORD DEALER THE NEXT DAY. WAS TOLD THE RACK & PINION NEEDED TO BE REPLACED. WAS TOLD NOT COVERED UNDER WARRANTY AND THE DEALER WANTED TO CHARGE ME $1136 FOR THE PART AND $450 TO INSTALL. HAD THE ERROR CODE ERASED AND WAS ABLE TO DRIVE IT FOR ABOUT A WEEK BEFORE LOSING POWER STEERING AGAIN. FOUND THE PART AT A LOCAL AUTO PARTS STORE FOR $476 AND IF I RETURN THE DEFECTIVE PART I GET $170 BACK. AFTER RESEARCHING THIS ISSUE IT SEEMS OTHER FORD FUSION OWNERS ARE HAVING THE SAME PROBLEM & FORD IS RECALLING THE 2013 FOR THE SAME REASON. *TR

I WAS DRIVING HOME FROM WORK AND TURN LEFT AT 25 MPH. I SUDDENLY LOST THE ABILITY TO ACCELERATE AND A WRENCH SERVICE LIGHT CAME ON. I HAD TO PULL OVER AND TURN THE CAR OFF . IT TOOK A WHILE TO START AGAIN. IT HAPPENS EVERYTIME I TAKE THE CAR OUT AND NOW SHIFTS REALLY ROUGH. I TOOK IT TO DEALER AND THEY SAID THEY KNOW ABOUT THE PROBLEM BUT WILL NOT REPLACE PART UNDER WARRANTY. THE THROTTLE BODY NEED TO BE REPLACED. IT IS JUST A MATTER OF TIME BEFORE SOMEONE GETS HURT. PLEASE ACT QUICKLY. I THINK THIS SHOULD BE A SAFETY RECALL. *TR

RAN INTO THE STORE LEFT CAR RUNNING WHEN I CAME OUT THE TRACTION LIGHT WAS ON AND AN ERROR CODE STATING SERVICE ADVANCETRAC SOON AND SERVICE POWER STEERING SOON WAS ON. I DROVE LESS THAN A MILE HOME AT LOW SPEED AND THE POWER STEERING WAS SEEMING TO GET A BIT TIGHT. ABOUT AN HOUR LATER I WENT BACK TO THE CAR STARTED IT UP AND THE ERROR CODE SAID SERVICE POWER STEERING NOW AND I HAD COMPLETE LOSS OF POWER STEERING. *TR

I WAS DRIVING DOWN THE ROAD AT ABOUT 35 MPH IRONICALLY HEADED TO AN AUTO STORE WHEN THE WARNING LIGHT CAME ON. THE WARNING SAID "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW." I HAD MY WIFE AND KIDS WITH ME AT THE TIME, AND IT COULD HAVE BEEN VERY DANGEROUS IF THERE WAS AN ACCIDENT. LUCKILY I WAS DRIVING AT THE TIME BECAUSE THE WHEEL WAS SO HARD TO TURN THAT MY WIFE WOULD NOT HAVE BEEN ABLE TO TURN IT. I THEN TOOK IT TO THE SHOP WHERE ONLY A FORD MECHANIC CAN ORDER THE PART TO THE PRICE OF $1,300 NOT INCLUDING LABOR. I THOUGHT I WAS BUYING A RELIABLE CAR BUT I WAS WRONG. WHAT CAR'S POWER STEERING GOES OUT SHORTLY AFTER THE WARRANTY DOES AND HAS TO BE TAKEN TO THE DEALERSHIP WHERE ONLY A FORD MECHANIC CAN FIX IT? A FORD FUSION. IT LOOKS LIKE THEY WANTED MORE MONEY AND MADE A CHEAP CAR THAT WOULD BREAK DOWN SO YOU HAD TO TAKE IT BACK TO THEM. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT WAS DRIVING 20 MPH WHEN THE POWER STEERING WARNING LIGHT ILLUMINATED SIMULTANEOUSLY AS THE POWER STEERING FAILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR INSPECTION. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

I WAS DRIVING 40 - 45 MPH AND SUDDENLY I LOST ACCELERATION AND THE CAR STALLED. IT SEEMED TO HAVE FELL OUT OF GEAR AS THE CAR DID NOT 'DIE', THERE WAS NO LONGER ANY RESPONSE IN THE GAS PEDAL. I UTILIZED WHAT REMAINING SPEED I HAD TO NAVIGATE TO A SAFE PLACE TO PULL OFF THE ROAD. I TURNED OFF THE CAR AND TURNED IT ON AGAIN AND COULD DRIVE AGAIN. THIS HAPPENED 2 MORE TIMES ON THE WAY HOME (TOTAL DISTANCE FROM FIRST FAILURE TO 3RD FAILURE WAS LESS THAN 2 MILES). EACH TIME THE CAR IS SHUT OFF AND RESTARTED THE 'WRENCH' / CHECK ENGINE LINE DOES NOT RETURN. I HAD IT TOWED TO FORD DEALERSHIP TODAY, HOWEVER AFTER READING THE COUNTLESS EXPERIENCES OF THE SAME EXACT ORDEAL, I FELT IT NECESSARY TO CAPTURE THIS INCIDENT HERE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE PULLING INTO A PARKING SPACE THE AND DEPRESSING THE BRAKE VEHICLE SUDDENLY JOLTED FORWARD CRASHING INTO A POST. THE CHECK ENGINE LIGHT CAME ON INDICATING THERE WAS A PROBLEM. WE HAVE REPORTED TO FORD ON MULTIPLE OCCASIONS THAT THE CAR SURGES WHEN COMING TO A STOP. WE HAVE BEEN INFORMED THAT THEY ARE UNABLE TO DO ANYTHING WITHOUT AN ERROR CODE. AFTER THE INSURANCE COMPANY REPAIRED THE CAR WE DROVE IT TO FORD. UNFORTUNATELY WE WERE TOLD THAT THE ERROR CODE WILL CLEAR AFTER DRIVING A "COMPLETE CYCLE" OR "RUNNING A VEHICLE HEALTH REPORT". BOTH WERE COMPLETED AND FORD REPAIR TECH'S SAY THIS IS A KNOWN ISSUE BUT WITHOUT A CODE THEY CAN NOT DO ANYTHING ABOUT IT. I OWN 2 FORD 2011 FUSIONS. THE OTHER CAR HAD AN ISSUE WHERE IT WOULD FREQUENTLY STALL OR GO "LIMP" AS FORD CALLS IT. MUCH LIKE THE SURGES WE HAVE EXPERIENCED WITH THIS VEHICLE, I HAD NUMEROUS OCCASIONS THIS OCCURRED WITHOUT ANY CHECK ENGINE LIGHT. FINALLY IT WENT "LIMP" GETTING ONTO THE HIGHWAY AND THE CHECK ENGINE LIGHT CAME ON. I BROUGHT IT INTO FORD A FEW DAYS LATER. THE LIGHT WAS OFF BUT THEY WERE ABLE TO RECOVER THE CODE. I BELIEVE THERE IS A MAJOR ISSUE WITH THE COMPUTERIZE THROTTLE CONTROL IN THESE VEHICLES AND A RECALL IS IN ORDER. WE ARE LUCKY THAT THE DRIVER DID NOT GET INJURED. THE AIRBAG DID NO DEPLOY EVEN THOUGH THERE WAS SUBSTANTIAL DAMAGE TO THE FRONT END. THE DAMAGE WAS CAUSED BY A POST THAT CUT THROUGH THE BUMPER AND DAMAGED UP TO THE RADIATOR. AS PART OF THE RESEARCH DONE I BELIEVE A DETAILED ANALYSIS

WHILE DRIVING, VEHICLE SUDDENLY LOST POWER. RPMS DROPPED AND VEHICLE SLOWED TO ONLY A FEW MILE PER HOUR. VEHICLE WOULD NOT ACCELERATE. VEHICLE HAD TO BE TOWED TO DEALERSHIP, AND I WAS INFORMED IT WAS A THROTTLE BODY ISSUE. I WAS INFORMED THIS IS A COMMON ISSUE, AND THERE MIGHT BE A RECALL. IF THIS HAD OCCURRED ON THE FREEWAY, IT COULD HAS BEEN DISASTROUS. *TR

MY WIFE WAS DRIVING AND LOST POWER STEERING ADVANCE TRAC WARNING AND SERVICE POWER STEERING NOW WENT ON. SHE WENT INTO ON COMING TRAFFIC LUCKILY NO ACCIDENT. TOOK IT TO FORD DEALER EST COST WAS 2800 DOLLARS FOR NEW RACK FOR STEERING. WAS TOLD THE INTERNALS WERE DAMAGED. NOT HAPPY AND I WASN'T SURE THAT WAS THE PROBLEM. ARGUED WITH THEM AND TOLD THEM THEY WERE WRONG AND REFUSED REPAIR BUT WAS STILL CHARGED A DIAGNOSIS FEE. BROUGHT CAR HOME AND TOOK THE WHEELS OFF AND CLEANED EVERY THING THAT HAS TO DO WITH STEERING AND TRACTION. I NOW HAVE POWER STEERING. BAD DESIGN ON THIS CAR THE SENSORS WILL PICK UP A PROBLEM AND TURN ITEMS OFF TO PROTECT THEM FROM OVERHEATING. I HOPE THIS HELPS OTHERS DON'T TRUST YOUR FORD DEALER THEY WILL TAKE YOU FOR THE MOST EXPENSIVE ITEM. *TR

CAR WENT INTO LIMP MODE. LOST ALMOST ALL POWER. WILL MOVE ON FLAT ROAD WITH LIMITED RPM ABOUT 1000. NO POWER AND CAR SHAKES WHILE MOVING. THIS REPEAT OF WHAT HAPPEN YEAR BACK WHILE DRIVING AT 40 MPH - LOST POWER. AT THAT TIME DEALER CHANGE THROTTLE BODY TO CORRECT THE PROBLEM. IN LESS THAT YEAR I SEE SAME SYSTEMS AND CAR IS BACK TO DEALER. *TR

VEHICLE WAS BEING DRIVEN SLOWLY TO PARKING AREA WHEN IT SUDDENLY ACCELERATED AND ENGINE KEPT REVVING UP AND IT LUNGED FORWARD AND CRASHED INTO A LARGE TREE, DEMOLISHING THE FRONT END. THE FORD PARTS PERFORMED EXACTLY AS THEY SHOULD HAVE, PREVENTING DAMAGE TO THE WINDSHIELD OR CABIN AREA, BUT AIRBAGS DID NOT DEPLOY. THE DRIVER WAS NOT INJURED BUT WAS SHAKEN UP BY THE ACCIDENT. UPON INSPECTION BY THE BODY SHOP AND MECHANIC, THE LINKAGE WAS BROKEN AND DAMAGED AND NEEDS FURTHER INVESTIGATION TO SEE IF A DEFECT IN THE LINKAGE WAS A CAUSE OR CONTRIBUTING FACTOR. DAMAGE TO THE FRONT END IS SUBSTANTIAL AND ESTIMATED IN EXCESS OF $8,000 WITH THE SEEN DAMAGE THUS FAR. *TR

I WAS DRIVING ON THE HIGHWAY, FIRST MY CHECK ENGINE LIGHT CAME ON, THEN I DROVE A LITTLE FARTHER AND THE WRENCH LIGHT CAME ON AND THE CAR POWERED DOWN TO 5 MPH. I HAD IT TOWED AND TOOK IT TO THE DEALERSHIP TODAY, AND THEY ARE TELLING ME THAT ITS THE THROTTLE BODY. I SEE ALL THESE COMPLAINTS AND IT ENRAGES ME THAT SOMETHING HAS NOT BEEN DONE ABOUT THIS, I COULD HAVE CAUSE A MAJOR ACCIDENT DUE TO TRYING TO GET OVER TO THE SIDE OF THE ROAD. THEY NEED TO HURRY UP AND DO A RECALL SO SOMEONE ELSE DOESNT GET STUCK HAVING TO SHELL OUT $420 DOLLARS LIKE I DID. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE WRENCH WARNING ICON ILLUMINATED AS THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,000.

I WAS TURNING AND SUDDENLY THE STEERING BECAME VERY STIFF AND HARD TO TURN. THE MESSAGE ON THE DASH IS SHOWING "SERVICE THE POWER STEERING NOW". *TR

MY 2011 FORD FUSION SPORT AWD LOST POWER ON THE PITTSBURGH PARKWAY AFTER LEAVING A HOCKEY GAME LAST NIGHT. I WAS DRIVING, AND WITHOUT WARNING THE CAR LOST ALL POWER. THE WRENCH LIGHT CAME ON IN THE DASH. THIS IS THE SECOND TIME IT HAPPENED IN LESS THAN 2 WEEKS, WITH THE SAME THING HAPPENING THE FIRST TIME. AS MY SPEED LOWERED, I TRIED CROSSING 2 LANES TO GET TO THE SIDE OF THE ROAD. I PUT THE CAR IN NEUTRAL, SHUT THE KEY OFF, AND TRIED RESTARTING THE CAR WITH NO LUCK. (THIS WORKED THE FIRST TIME). I FINALLY GOT TO A BERM, PUT THE CAR IN PARK, PRAYED, AND IT RESTARTED AFTER THE SECOND TRY. I MADE IT HOME WITHOUT ANY PROBLEMS, BUT I THINK I LOST 20 YEARS OF MY LIFE PRAYING THAT I DIDN'T GET HIT ON THE PARKWAY. MY CAR HAS 39K CURRENTLY. THIS ISSUE NEEDS TO BE ADDRESSED IMMEDIATELY, IF IT HASN'T ALREADY! *TR

I WAS GOING ABOUT 55 MPH AND LOST ALL STEERING ABILITY, THE SERVICE POWERSTEERING NOW LIGHT CAME ON AND I LOST ALL ABILITY TO STEER. I ALMOST CRASHED. ALSO ALONG WITH THAT MESSAGE ANOTHER MESSAGE SAYING TO SERVICE ADVANCE TRAC NOW. THE POWER STEERING IS A TOTAL LOST. I TRIED TURNING THE CAR OFF AND THERE IS NOTHING. ALSO ABOUT 3000 MILES AGO THE SAME MESSAGE WITH THE SERVICE ADVANCE TRAC WITH A MESSAGE SAYING POWERSTEERING FAULT. THEN I TURNED THE CAR OFF AND IT WAS FINE UP UNTIL THE LAST INCIDENT. *TR