2011 Ford Fusion complaints

The contact owns a 2011 Ford Fusion. The contact stated that while attempting to exit the vehicle, the contact became aware that the door handle had become detached. The vehicle was taken to an independent mechanic, who determined that the door handle became detached because it was made of plastic. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2011 Ford Fusion. The contact stated that while stopped at a stop sign, the steering wheel became firm. The contact stated that the steering wheel warning light was illuminated, and the steering wheel remained firm. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 170,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving at undisclosed speeds, the brake pedal was depressed and went to the floorboard. The contact pumped the brake pedal and coasted to the residence. There were no warning lights illuminated. The vehicle was towed to the local dealer, but it was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The manufacturer was contacted and opened a case. The failure mileage was approximately 102,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 35 MPH, the vehicle hesitated while accelerating. Additionally, while driving at an undisclosed speed, the steering wheel momentarily turned 90 degrees to the left, but the vehicle continued to drive in a straight line. The vehicle was later taken to the local service center, but no failure was found. The contact stated that later while driving at an undisclosed speed, the front driver’s side plastic mud flap had separated from the vehicle. The vehicle was not repaired. The local dealer and manufacturer were not contacted. The failure mileage was 155,000.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality. The contact took the vehicle to the dealer where it was diagnosed with power steering failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 93,000.

Since I have had this vehicle I have had power steering faults every other week sometimes multiple times a week sometimes they take a couple week break, but the power steering cuts out and I get a power steering assist fault or service advancetrac fault on the display and it cuts out the power steering. If I pull over and shut it off and turn it back on it will go away and I can continue with power steering again. Sometimes it does this before I get going and sometimes it does this while I’m driving and the only solution is turning the ignition off and then waiting a bit and starting it again. Sometimes I have to do it 3-4 times but it will eventually behave normally again. However today, luckily while still at home, the service advancetrac will not go away and power steering is completely gone. Only after the complete failure have I now read about ford extending warranties to 10 years 150,000 miles which I am just out of time, I’m well under 150,000 miles. No service center has reproduced it as it was such an intermittent issue I couldn’t just leave my vehicle there for weeks.

The contact owns a 2011 Ford Fusion. The contact stated that upon start, the warning message "Power Assist Failure" was displayed, and the steering wheel became inoperable. The vehicle was restarted and the vehicle resumed to normal function. The vehicle was taken to the dealer where the failure could not be duplicated, diagnosed, or repaired. The failure recurred when the contact's spouse was driving at unknown speeds, the warning message "Power Assist Failure" was displayed, and the steering wheel became inoperable. The vehicle was maneuvered back to the contact's residence. The vehicle was taken to the dealer where the failure was not duplicated, diagnosed, or repaired. The failure recurred and the contact turned the vehicle off and then turned it on, for the steering wheel to become operable. The vehicle was not repaired. The contact was notified of the Customer Satisfaction Programs 15N01 for Epas steering efforts, and 13N03 for Electronic throttle body extended coverage when speaking to the manufacturer. The dealer stated that the vehicle had surpassed the mileage and the 10 years that the program allowed for the repair. The manufacturer was notified about the failure and a case was opened. The failure mileage was approximately 160,000.

The contact owns a 2011 Ford Fusion. The contact stated that while the vehicle was being refueled, the contact heard an abnormal sound. The vehicle was started, and the check engine warning light illuminated. Additionally, the vehicle began shaking. The contact observed an abnormally strong gasoline odor. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 125,000.

The contact owns a 2011 Ford Fusion. The contact stated that on several occasions while driving at various speeds, the steering wheel seized. The air bag warning light was illuminated. The vehicle was restarted, and the steering wheel unlocked. The vehicle was taken to an independent mechanic however, the failure was not able to be duplicated. The manufacturer was notified of the failure. The failure mileage was 150,000.

The contact owns a 2011 Ford Fusion. The contact stated that the lug nuts and the studs had fractured and were replaced by a tire mechanic. The contact also stated that the air bag warning light was illuminated, and the message "Check the Connection of The Fuel Inlet Port" was displayed. Additionally, the contact stated that while driving 30-35 MPH, the vehicle lost power steering functionality inadvertently while making a turn into the driveway. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was only included in NHTSA Campaign Number: 21V158000 (Air Bags). Additionally, the manufacturer informed the contact the recall of NHTSA Campaign Number: 15V340000 (Steering) was previously performed on the vehicle. The failure mileage was approximately 153,000.

Loss steering not able to drive.

The power steering went out on my son while driving and he could have gotten in an accident! at 61k miles and the part on this car was made 10 days before the recall. I believe this VIN should have been included in the Steering Gear Assembly recall! Now I’m stuck with a 2k repair! For a faulty Steering Gear Assembly! And Ford Motor won’t budge- spouting the 60k warranty. This part should not fail at 61k- it’s a known issue! Many engineers at Ford have told me it’s highly likely the part in my car could have been in the same manufacturing lot as the ones recalled.

The contact's son owns a 2011 Ford Fusion. The contact stated that while driving at various speeds on several occasions, the brake pedal was depressed and remained on the floorboard. The vehicle was towed to a dealer where it was diagnosed that the brake master cylinder and brake system needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 81,400.

While driving power steering lost. Instant loss of control of vehicle. Brought to dealer scanned for diagnostic code U2011 present. The dealer applied to have my steering rack replaced under campaign 15N01. Ford denied. I called for customer service and although they are aware of the issue it is Not a recall so they are not required to replace it or offer any good will. The campaign is expired on my vehicle by 3 years. This should be a safety recall for which there is no expiration date. It is up to the NHTSA to enact this potentially deadly situation. Ford has acknowledged this defect for which I have already experienced loss of power steering but is hiding behind a date on an expired campaign verses a safety recall. What needs to happen for this to be a recall which would require Ford to address their faulty part?? Please contact me immediately to discuss.

The contact owns a 2011 Ford Fusion. The contact stated while driving at various speeds, the power steering assist failed to operate as needed with the "Service Power Steering Now" and "Service Power Assist Fault" messages displayed. The contact stated that excessive force was needed to steer the vehicle due to the failure. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The contact stated that the computer was reset; however, the failure returned soon after the reset. Upon investigation, the contact discovered and linked the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The failure mileage was approximately 168,000.

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the message "Power Steering Assist Fault" was displayed, and the steering wheel was locked. The contact read information online on how to reset the vehicle and was able to reset the vehicle the following day. The contact drove to the residence. The dealer was notified of the failure and informed the contact that the vehicle was unsafe to drive. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 105,000.

The power steering went out in my vehicle after it being well in the negative temps as I live in North Dakota. After doing some research online it seems to be a common issue with my vehicle. I am glad it happened not while I was in motion, as losing power steering on the highway would not have been good. What component or system failed or malfunctioned, and is it available for inspection upon request? Power Steering Assist Fault. It has been looked at by an independent car shop and the Ford dealership where I live. How was your safety or the safety of others put at risk? Power steering going out. While I was not in motion at the time of the failure, if i had been the safety of everyone around me and my own life would have been put at risk. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Ford has it at their dealership right now. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? It happened to me once before when it was really cold, but turned back on. Now I have a $2,500 bill on my hands, as the whole steering rack needs to be replaced.

Upon starting the car and putting the car into motion, the steering locks and "power steering assist fault" appears on the dashboard notices. To be able to steer the car I have to turn the car off and back on. The steering wheel cannot be turned when this fault happens. Yes the problem has been confirmed by a dealer. The warning message "power steering assist fault" appears on the dashboard.

Car was working great and is serviced regularly. Brake system completely went out- throwing tons of codes. There was a recall for the same issue on models 2010 and earlier but not on the 2011 or later! Many people have had the same issue (brakes going out while driving, ABS module/pump failure, etc.). The parts to fix it are also currently discontinued!! I have no idea what to do because nobody is helping.

Within one week, my power steering fault came on twice, luckily driving at 5-10mph. But still scary at 10mph. Scary to imagine any faster. It locks up randomly out of no where in the neighborhood. Nothing touched before hand, no indication it was going to lock up, no warning. It locks up and cannot move the wheel so I have put it in park and turned off engine and restart it to move the steering wheel again. On the dash it will say ‘Power Steering Fault’. This is my vehicle I rely on for work and commute for myself and my child. No other vehicle possible for backup. This is dangerous and will not risk driving the vehicle, and at dead end with work and transportation on a busy schedule. I was lucky it did not happen in an intersection or crowded street or freeway and more lucky that my child was with me on one of the two times it happened driving 5mph and not 10mph. Cannot imagine it happen with other vehicles around.

On 12/28/2023, my power steering went out on my Fusion. It gave a message in the message center “Power Steering Assist Fault”, and after software diagnosis, the steering rack has been confirmed to be faulty. The vehicle has been a nightmare to drive, requiring up to 14 rotations of the steering wheel to rotate sufficiently, causing minor but repeated injuries to my neck, hands, wrists, and arms. On 1/10/2024, a supervisor called me and again denied an extension of the repair program to replace the faulty rack, putting my income and safety at risk.

Power Steering Assist Fault in a 2011 Ford Fusion not being treated due to it previously being reprogrammed to satisfy the recall 15S18 but they never replaced the steering gear which is now failing. The CSP 15N01 is now expired on my car and the dealership and Ford corporate refuse to treat it despite the negligence of the original technician who never correctly fixed it in the first place. This is an extremely dangerous issue as power steering may randomly shut off and make it nearly impossible to steer safely. The steering gear replacement was confirmed by an auto repair store.

The ABS Brake module had an internal failure, per the Lucas Ford Dealership in Burlington New Jersey. The Part I believe is available upon request. - The way my safety / the safety of others was put at risk was that my abs brake system had an internal failure. No car dash indicator lights came up, however my brake peddle became spongy and created a delayed brake time response due to the fact the brake would not engage until nearly fully depressed or engaged into the floor. - Once i noticed the brake issue and this brake concern did not go away I then contacted and brought my car to The lucas ford dealership in Burlington NJ, in which this dealership confirmed my brake issue and told me there was an internal failure in the abs brake module. - The Component has inspected by the Lucas ford dealership, who repaired the issue on 1-7-24 - No warning lamps, messages were emitted concerning this brake failure. The only reason I knew about this issue is due to the fact my brake peddle started to feel like a sponge when engaging the brake peddle to stop the car. - I have documentation of the repair done by Lucas Ford Dealership. - I appreciate the work the NHTSA does to keep U.S Citizens safe, which is why i am reaching out to explain the issue i had regarding my brake system to keep others out of harms way. After doing some research online, this issue regarding the abs module failure in this particular car model seems to be an issue other U.S Citizens are having. To note, This particu

While driving my car the steering went out causing a huge safety issue and making my car un drivable. Has a CSP 15N01 through Ford Motor Company which has a limitation of 10 years or 150,000 miles whichever comes first that went out in 2015 causing owners of 2011-2013 to be forced to pay for the cost related to the repair in excess of $2,000 plus. This defect is Ford caused and should be reopened to the owners of these older vehicles before someone gets seriously injured or results in death by loss of steering. control. Being a mother of 3 with very limited income and this being my only mode of transportation, I am at a loss and will be unable to get this repaired or another vehicle resulting in the loss of my job and my children being unable to get to and from school. This recall should be reopened and this defect repaired.

While driving at low rate of speed, I lost all steering and check power steering now light came on. I slowly took back roads and drove it home.

The electronic power steering assist module malfunctioned resulting in loss of steering control. The unit began smoking and was stopped immediately, fortunately in the driveway so there was no risk to anyone while the car was travelling on a roadway. The vehicle (2011 Ford Fusion) is currently not driveable since as soon as the battery is reconnected it heats up and the unit starts smoking again. There is no way to steer the vehicle as a result. There was an online article indicating that this year and model may have been subject to a recall due to the steering defect, but searching the NHTSA database did not reveal this particular issue being addressed. The vehicle has not yet been inspected as it needs to be towed to either the dealer or auto repair shop depending on whether Ford will assist in the repair.

I bought the car in 03/2019. I was not informed about this recall. We had the epsa go out last week, called the ford dealership, made an appointment. Drove the car without power steering to the dealership, they looked at it and told us $2,200.00. I said there is a recall, the man said I am at 158,000 and that is over the allotted 150,000 miles. I was not informed about this recall, therefore I could not know to go get this fixed. I called Ford customer service and she said they cannot help. This is a SAFETY concern and I do not know how this is even legal. I am filing a formal complaint.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle lost the electric power steering assist functionality. The vehicle was restarted but the failure persisted. The contact stated that the Traction Control System warning light was illuminated. The vehicle was taken to the dealer and the contact was informed that the electric power steering assist needed to be replaced. The contact referenced the NHTSA Campaign Number: 15V340000 (Steering) to the dealer and the manufacturer and was informed that due to the mileage on the vehicle, the repair was not covered and would be an out-of-pocket expense. The approximate failure mileage was 158,000.

While driving on a major highway during rush hour, at the posted speed limit (65MPH) , without any warning the vehicle completely lost any and all braking capability without any prior warning or indication of an issue later on after managing to avoid any type of accident or collision with anything around. I turned the car off, when turning the car back on then and only then I received a dashboard full of lights most important being “service advancetrac” and (!) BRAKE, “Check break system”. By reading many other forums with the same car and the exact issues and notifications it says that there is a glitch in the ABS module with communicates with the hydraulic control unit which caused complete and catastrophic brake failure. Which could have resulted in a major accident, risking my life, the occupants of my vehicle, and any other vehicle around. Lucky I was able to maneuver my way off to the side of the highway, and slowly make my vehicle come to a stop, then putting it in park, which would be the only way to stop the vehicle from moving or rolling back or forward. I believe this is a very serious issue that must be addressed. The car is now being diagnosed at a Ford Dealer at a cost of $200 and probably a repair cost of over $2600 according to others. I’am still waiting after spending $1000 on a car rental to make it to work so I would not risk my job. This is all more money then I even make, these companies need to be held accountable for putting the lives of me and my famil

Abs pump failed resulting in very little brakes which almost caused a accident with my wife and daughter in the car. With no warning lights on and no indication of brake failure until they tried to avoid a car/ group of deer accident. Car had 25% brakes. They cautiously got the car home. Upon inspection no leaks or anything wrong with brake system. After doing research on the problem car is experiencing, I found that previous models of the fusion had been recalled for the same problem. 2011 and 2012 were still having problems with them, but no recall, even tho many owners had the same problem. $850 plus tax for just the part and no labor. I put a new abs pump in and corrected the problem. Ford should recall this as brakes are very important safety issue. This could kill or injure people as there is no warning at all to the failure.

I was driving on the highway and my power steering suddenly went out on me in the middle of traffic. My 2011 Ford Fusion SE had a "Power Steering Assist Fault" on my dash and it stopped working, it only had 117k miles on it. I then took it to the dealership to get it diagnosed and they said it was the Rack and Pinion that needed to be replaced. They told me that its a known problem, and for this generation of Fusion there was an extended warranty for this problem, but only 10 year/150k miles, whichever comes first and my car(12 years old) is now too old to get it replaced at no charge. Said that Ford around 2011 was introducing electric power steering for the first time. The Ford Dealership then wanted me to pay out something like $2300 to have them replace the parts needed. This was so incredibly dangerous to have this suddenly happen, I almost wrecked trying to get off the highway during rush hour. I have no clue why Ford would make a car and not make it a mandatory recall to replace parts for the electronic steering. After Googling my issue, I found many others having this same problem and getting screwed over by Ford. Please don't keep letting them get away with this. I just want to feel safe on the road in my car.

I experienced power steering failure while driving nearly causing me to have a major accident. This failure is due to a Power steering module failure. Ford had a safety recall for this (14S06), link below. There was no warning. I had a mechanic inspect and confirm the problem. The car is nearly un-drivable. I tried calling a Ford dealership (Tasca Ford, Berlin CT) they told me the recall expired. I called Ford, they told me the same thing. However, Ford's recall support page clearly states "Safety, Compliance, and Emissions Recalls do not expire. Affected vehicles remain eligible until the repair is completed." Link below. I'm at loss. It's a very expensive repair that Ford should cover. Please Help. [XXX] [XXX] . Thanks, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The brake pedal on my 2011 Fusion compressed to the floor just barely stopping the vehicle. This happened suddenly without warning. This puts me, other drivers, and pedestrians at risk. This braking issue was confirmed by my mechanic. My mechanic said that the issue is with the hydraulic control unit (ABS part), and he said that it looks to be like the exact issue covered in the current recall for 2006-2010 Fusion models. He also replaced the brake master cylinder as part of the problem although the brake pedal is still very soft. The local Ford dealership confirmed the issue but says the ABS part is on back order thru early 2024.

On November 28, 2023, I was driving about 30 mph when my power steering completely went out. Two warnings popped up stating “service power steering now” and “service advancetrac”. The two icons with what looks like tires sliding / tcs indicator are also present. I did nothing out of the ordinary and typical driving. I wasn’t on icy roads or speeding. I didn’t hit my brakes in any manner that would trigger a mishap with sliding. But this is scary to have happened and now because it’s winter in Idaho, it will be absolutely unsafe for me to operate this vehicle. This needs to be taken care of.

As I drive the power steering is locking up and my steering assist vault keeps coming on. I have taken my vehicle to Clinton , Indiana Ford dealer & currently taking it back 11/28 for the same issue. Please help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I had started the car as usual and the dashboard had thrown an error saying power steering assist fault. The steering wheel was very difficult to move and trying to drive was very dangerous. Ford is refusing to cover this service even though the vehicles at 118k miles under the 150,000 mile mark. This is very frustrating as I have researched this is an extremely common problem for Ford Fusions made from this Assembly Plant under extended warranty 15N01 recall 15S18

My power steering has gone out, making it very unsafe to drive. It’s a workout to turn the car and I do not feel safe driving it.

Power steering turned off while driving, showing error code U3000 after scanning

The contact owns a 2011 Ford Fusion. The contact stated while driving 60 MPH, the vehicle lost power steering functionality. The contact was able to veer to the side of the roadway. The contact was able to drive to the residence by using physical strength to steer the vehicle. The contact stated that upon arriving to the residence, the contact turned off and restarted the vehicle, but the failure persisted. The vehicle was taken to an independent mechanic, where the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The dealer was notified of the failure and informed the contact that the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 118,000.

The power steering in my car stopped working and I received a Power Steering Assist Fault error on my dashboard. I only have 60,000 miles on my car. I took it to a local Ford Dealer, who advised the steering rack needs to be replaced, which would cost $2,400.00 to fix. I googled the problem and found recall# 15S18 for the same make and model, but my VIN# was not included. I called Ford about it and they said that recall has been closed out in August 2015 and the issue is not covered under another recall. Why did the recall only cover certain 2011 Ford Fusions and not all of them? I see other people have filed complaints regarding the same issues, as their car was not covered under the recall either.

While drive I experienced a complete power steering failure. The steering wheel barely moved while traveling around 40mph surrounding by traffic. The steering wheel basically locked with little to no movement. I immediately put on my hazard lights and pulled to the far right lane where I hit a curb. I heard a chime noise and I looked on the dashboard where it displayed POWER STEERING ASSIST FAULT. This same warning message has popped up over the years from time to time when initially starting the vehicle but never while driving. There is a recall on for this issue from Ford # (15S18) for the same year, make and model but just not my exact vehicle Ford had told me. While having my vehicle serviced over the years from Ford I've informed them since 2015. While having an airbag recall fixed by Ford a few years back I informed them about the issue once again and was told I'd have to wait for a recall and not to worry about it. I've never been more afraid in my life of being in a car accident. Upon calling Ford today I was told they know about the problem and I'd have to wait to see if I receive a recall for my vehicle that's unsafe to operate and that I could've been seriously injured in or worse.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering was inoperable, and the vehicle was difficult to steer. The contact stated that the vehicle was serviced under an unknown recall repair a year prior and the power steering module was reprogrammed. The contact stated that the failure began after the recall repair was completed. The vehicle was taken back to the dealer and diagnosed with a failed steering rack. The contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact that the repair was not covered under the recall due to the mileage on the vehicle. The failure mileage was approximately 162,000.

The power steering frequently stops working while driving the car, making the car very difficult to steer. This definitely puts the driver and others on the road at risk since it is unpredictable when the electric power steering will stop working and making emergency steering maneuvers is impossible when this condition occurs. The vehicle displays the message "Power Steering Assist Fault" when this condition occurs. The vehicle or component has not been inspected by the manufacturer or anyone else.

The contact owns a 2011 Ford Fusion. The contact stated that on five separate occasions while driving at various speeds, the vehicle began shaking uncontrollably. The contact steered to the side of the road and observed the front passenger’s side lug nuts had snapped. The vehicle was taken to a tire repair facility where it was determined that the post, rim, and tire needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2011 Ford Fusion. The contact stated that after the vehicle had been parked for a while, the vehicle was restarted but the steering wheel failed to respond as needed. The vehicle was no longer operable and was towed to the residence. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 188,279.

Through due diligence it was found this complaint is related to NHSTA campaign # 15V340000 “Failure of Electric Power Steering Assist”. The "Power steering assist fault" messaged appeared while the Owner being [XXX] lost control of the vehicle. Thankfully she works close to home and was able to get the car to her driveway with help. A Dealership diagnosis was Hard steering/lack of assist. and needing rack replacement and alignment. We found that this defect was determined to exist and recall 15s18 was 'performed'. This was only a software update, and hasn't to this day been remedied.. the Gear replacement was never done. Only a software update was done back in Aug 26, 2019 apparently. The Dealership and Manufacturer has been contacted and have denied any actual remedy. According to Federal law The Manufacturer of the vehicle shall remedy the defect in any of the following ways. A. by repairing the vehicle; B. by replacing the vehicle with an identical or reasonably equivalent vehicle; or C. by refunding the purchase price, less a reasonable allowance for depreciation. a software update was not a repair. We have the repair estimate which is directly relating to this defect that was foreseen which we didn't get notification of until Oct 17, 2023 and this defect is related to the existing recall afore mentioned. This safety defect has caused a substantial and total loss of the use of the car and is unsafe to drive in possession of the dealership. We seek equity, "Equity will not

I was driving my vehicle (Ford Fusion 2011) home and while on a busy street, my vehicle began to shake and displayed the following warning on my dashboard - SERVICE POWER STEERING. I luckily made it home without incident. I haven't driven it since. -My safety was in jeopardy as well as others on the road. -The vehicle has NOT been inspected by Ford, or any others. As it would need to be towed. -The warning came on AS the problem began. -I've reached out to a few Ford dealerships in the Dallas Metro, whom have CONFIRMED it has a recall - however are demanding I pay for repairs, which to my knowledge is illegal if it is a recall.

The contact owns a 2011 Ford Fusion. The contact stated that while the vehicle was started, the steering wheel seized. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the power steering control module and rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 151,000.

Started the car and a "Power Steering Assist Fault" immediately appeared on the dash, making the steering impossible to use at a stop or low speed. I believe this could be part of NHTSA campaign 15V340000, but it doesn't come up on my VIN. On the Ford website my VIN shows it as campaign 15N01, described as "Epas steering efforts".

- The power steering does not work. - The car is very difficult to steer especially at slower speeds, which increases the risk of an accident. - The car has been taken in for service and verified by the dealership "Walt Sweeney Ford" in Cincinnati, Ohio - The warning light in the vehicle says "Power Steering Assist Fault" - I think this should be covered under "Safety Recall - 15S18 - the car was manufactured in - Hermosillo - which is one of the Assembly Plants mentioned in the recall and during the time mentioned in the recall - - The manufacturer says it is not covered - The contact stated that the CSP 15N01 is applicable to their vehicle according to the CarFax despite the dealership not honoring that.