2011 Ford Fusion complaints

See attached document for complaint.

Was driving down a busy road with my [XXX] and [XXX] , when all of a sudden my steering wheel got super tight and the car shut down. A message stating "power steering assist fault" popped up on my dashboard. There was ZERO warning before it happened. I just bought this car 3 months ago from a facebook marketplace car dealer. When this incident happened 2 weeks ago, I googled 2011 ford fusion recalls and it says NHTSA recalled in 2015. When I'm not understanding is why a VIN number makes a difference, when I'm having the problem on the type of year/model that was recalled. I have been informed about the customer satisfaction program, which expired years before I purchased the vehicle. Again, why should that fall on me? Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The Power Steering failed on a 2011 ford fusion se. The recall supposedly ended after 150k miles and I’m 150 miles over and they refused to do it which is shady. Never had a issue until I passed the certain mileage.

The contact owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the power steering became inoperable. The power steering failure warning light was illuminated. The service track error message was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was taken to the local dealer, who informed the contact there was no coverage for the repair. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 260,000.

I recently purchased this car, on [XXX] I had an issue with a "power steering assist default" I noticed that there was an outstanding recall for this issue and took it to Bill Collins ford in Louisville Ky for the recall repair, I picked the vehicle up and the next day I had the same alert on the dash with no power assist steering, I called the service writer Hunter at Bill Collins ford and was told that the steering gear was not covered and he would not be able to help me, I went by an additional dealer Oxmore Ford, also in Louisville KY and spoke with the Service Manager on 12/13/2024 and was also told, no that they would not be able to honor and remedy the issue, the same day I call Ford cooperate and spoke with a representative that gave me a case # [XXX], I explained to her that I had researched the and found a letter dated 05/17/2019 by Director David J. Johnson as an update to recall 15N01 now 15S18 states that the recall is updated to unlimited mileage and unlimited to date that the steering gear will be replaced regardless of mileage or warranty start date and that any prior denials should be repaired or refunded if repairs are already made. A copy of this letter is provided along with a copy of the invoice where my vehicle was presented for service related to the recall in question. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering assist warning light illuminated, and the vehicle lost power steering functionality while his wife and minor children were inside the vehicle. The contact stated that the steering wheel was significantly difficult to turn. The contact was able to drive the vehicle to a safe location. The contact's family was provided alternative transportation. The vehicle was driven to the residence. The dealer was made aware of the failure and provided a diagnostic test fee. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 120,000.

On multiple occasions after an ABS brake event, the brake pedal will travel all the way to floor with very little braking power. In some instances, the brake pedal returns to normal after a short amount of time and repetitive pumping of the the brake pedal. In other instances, an extended period of time and aggressive pumping and stabbing of the brake pedal is required to regain full brake control. In every case, this condition has occurred immediately following an ABS brake event. However, it does not occur after every ABS brake event, making it very unpredictable. There have been no warning lamps, messages, symptoms, or other indication of a problem prior to each occurrence. This vehicle has been inspected by a Ford Dealer. The dealer was not able to reproduce the problem, but loss of brake pedal with little brake control continues to occur unpredictably. We use this vehicle for commuting to downtown Minneapolis in heavy traffic and ice roads. Despite cautious driving habits, this issue has created multiple close call collisions with other vehicle.

POWER STEERING ASSISTANCE FAILURE WHILE DRIVING. WARNING LIGHT APPEARED ON DASH AS WELL STATING “POWER ASSIST FAILURE” VEHICLE STEERING BECAME UNMANAGEABLE. WAS DRIVING AT 40 MPH. HAS HAPPENED TWICE.

Son was driving the car home from soccer. Red "Service Power Steering" message illuminated as well as the two yellow TCS lights. Steering became more difficult. Upon restart of vehicle, steering is impossible.

I HAVE A POWER STEERING ASSIST FAULT THAT WON'T CLEAR UP AND WANTED TO KNOW IF THERE WAS A RECALL REGARING THIS ISSUE

The contact owns a 2011 Ford Fusion. The contact stated that the air bag warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V001000 (Air Bags). The contact stated while driving at an undisclosed speed and making a turn, the vehicle lost power steering functionality. The contact was able to drive to the residence by using manual strength to steer the vehicle. Additionally, the contact stated that while driving at various speeds, the transmission was slipping. The transmission warning light was illuminated. The contact also stated that the doors and the windows had failed to operate as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 162,000.

The contact's mother owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the steering wheel seized. The service power steering now message was displayed. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 181,481.

The contact owns a 2011 Ford Fusion. The contact stated while the vehicle was parked, the vehicle experienced a loss of power steering functionality. The vehicle was taken to the dealer, where it was diagnosed and determined that the failure was related to NHTSA Campaign Number: 15V340000(Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 79,870.

There was a recall that completed on back in 2015 15s18 i bought my second from a 3 party the orginal owner was an elderly person and had passed away at the time the recall class completed i had 23,242 miles i currently have 59,348 and bow the power steering gear and module have both failed just like the 15s18 previously said it would have done and we have only put 36,106

What component or system failed or malfunctioned, and is it available for inspection upon request? The steering system of my Ford started to fail, to be specific my steering wheel went hard and it was impossible to turn it. How was your safety or the safety of others put at risk? I was driving at around 50 miles per hour, and I was with one friend and all of the sudden my steering wheel stopped working and I had to pull over immediately since I was no longer able to drive it. Has the problem been reproduced or confirmed by a dealer or independent service center? I have heard that these cars 2010-2012 Fusions have this problem and they are a lot. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, when this occurred a message appeared saying first: "Service Power Steering assist" after I parked and turn off the car it appeared a second message saying "Service Power Steering Now" and the steering wheel was rock solid, it didn't move anywhere. With those messages a message saying "Service Advancetrac" also appeared, and they were changing back and forth. I had to towed my vehicle to my house.

My car showed a warning saying "Power Steering Assist Fault" when attempting to back out a parking spot. Steering wheell locked and would not turn. I turned engine off and restarted car, warning went away. Warning came back a few day later as well as warning saying "service advancetrac." Parked car did not drive. Next day car showed a warning saying "service power steering." I contacted Ford and was told that there is a recall on the power steering assistane (recall 15S18)but my car's vin isn't included in the recall.

The gas tank has developed a crack towards the top of the tank. This appears to be from the exact same issue that Ford recalled because the "purge valve" can cause the pressure to change inside the gas tank. As the pressure increases and decreases, a crack can develop in the top of the tank, allowing fuel to leak. My VIN was not included in the recall for some reason. Even though it is the exact same model and I believe was even built at the same plant in Mexico where the other impacted vehicles were made.

The contact owns a 2011 Ford Fusion. The contact stated while operating the vehicle, there was a whining sound coming from the steering column while turning the steering wheel. The contact stated that the message "Service Power Steering" was displayed, and the steering wheel suddenly could not be turned in either direction. The vehicle was towed to the local service center who was unable to determine the cause of the failure and vehicle was not repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 187,000.

The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V081000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

The contact owns a 2011 Ford Fusion. The contact stated while driving 20 MPH, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The EPS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); the VIN was included, but the vehicle had already been repaired under recall in 2015. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.

The contact owns a 2011 Ford Fusion. The contact stated while driving at slow speeds in a parking area, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 165,000.

Ford refusing to service power steering recall: [XXX] Ford site when I search for my VIN: [XXX] Text messages with Ford: [XXX] Videos of starting the car and driving it at Ford: [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 40 MPH, he observed that the "Power Steering Fault" warning light had illuminated. The contact stated that when he attempted to turn the steering wheel to the left or the right, excessive force was needed to turn the steering wheel. The contact was unable to reset the power steering assist and had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the power steering assist had failed and needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was informed of the failure. The failure mileage was approximately 96,000.

See attached document for complaint

The steering wheel faulty. it is available for inspection This is a recall but my vehicles miles are 170000. It puts safety at risk because the steering wheel will stay still and will not move. No it hasn’t been confirmed but i contacted by phone. No it hasn’t been inspected by others but just took my car in for a service it first appeared 1 month ago saying steering wheel faulty

As stated in a previous complaint vehicle has what one professional mechanic diagnosed as an "electrical fathom draw" which drains the battery. The issue with the vehicle started on July 1st which the timing seems ironic since it was the first day of the month. I have taken the vehicle to several qualified mechanics who could not diagnose what was draining the battery. Purchased a new battery and still having the same issue. Each time I had roadside assistance jumpstart the battery they stated it was not the altenator or the starter. No codes to perform a diagnostic like "check engine" light or other warning signs.

The contact owns a 2011 Ford Fusion. The contact stated that the front driver's side door locking and opening mechanisms malfunctioned, and the door could not be opened from inside the vehicle. The contact rolled down the window to access the exterior door handle to open the door. The vehicle was taken to the local dealer who replaced the locking mechanism, and the vehicle was repaired. The contact stated that the failure recently reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000. The VIN was not available.

The steering wheel becomes stiff and won’t move.. I can not turn it at all if I’m driving.. which can cause me to have an accident because I can’t even turn the wheel. Also I called Ford here in Mississippi and they said my particular VIN was not in the recall for power steering problems but it was in the years that were recalled. My teenager drives this car and that’s how we found out, she called me panicking and that could have ended very badly.

#FMSCA v. #GST . * DEATH by HAZMAT 12/12/12. 07/07/07. 05.05.05. Few other dates. *Voip, *Sirus , IQ EMS speaks only central asia languages. Unknown war zone in conflict by indemnity policy in place via marriage certificate. EMT heisted by satellite controls of vehicle and few other fuel funds fuels DBA . Heisted all of my USA insurance associate with land records retrieval orders.

The contact owns a 2011 Ford Fusion. The contact stated that the vehicle had failed to start. The vehicle was taken to several independent mechanics to be diagnosed. The contact stated that a mechanic replaced the starter; however, the failure persisted. The contact related the failure to an unknown recall. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 145,000. The VIN was not available.

Power steering suddenly went out on Thursday 6-25-24. No warning, started ut up around 9 am and service light for "power steering now"came on and is no longer working. Other Fusions have had a recall for this same issue. I believe the 2011 should have a recall for the power steering. This is a serious safety hazard and with no issues leading up to the problem and no warning, is dangerous and costly.

The contact’s mother-in-law owns a 2011 Ford Fusion. The contact stated that the power steering function was inoperable while starting the vehicle. The vehicle owner had to restart the vehicle several times for the power steering function to operate as designed. The contact stated that the vehicle owner had possibly received notification of NHTSA Campaign Number: 15V340000 (Steering), and the vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The contact was informed that there were no DTC codes retrieved, and the recall repair would not be performed. The contact stated that the failure recurred while driving at various speeds. The vehicle was taken back to the dealer and the contact was informed that due to the mileage on the vehicle, the vehicle could not be repaired under the possible recall. The contact was unaware of the repair that was needed to fix the vehicle. The manufacturer was made aware of the failure and opened a case. The failure mileage was 170,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering failed to function as intended. The contact stated that the steering wheel was difficult to maneuver. Additionally, the contact stated that an unknown warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with power steering assembly failure. The contact was informed that the power steering assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 184,000.

My car now says power steering assist fault and is impossible to turn the wheels on.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn. The traction control warning light was illuminated. The vehicle was taken to Auto Zone, where it was determined that the failure was related to the electric power steering assist. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that they could not assist because an unknown service campaign had expired. The failure mileage was approximately 147,000.

Electronic steering control module no longer functions. Ford refuses to fix this issue due to this vehicle not being part of the recall that was put out for this. My car is essentially totaled. I cannot afford to buy another vehicle or fix this issue, so now I have to drive with no power steering.

The contact owns a 2011 Ford Fusion. The contact stated while changing the driver's side front tire, three of the wheel studs fractured. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed and was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 11V574000 (Wheels). The failure mileage was approximately 140,000.

In June 2023 I experienced sudden steering failure with my Fusion. Upon checking parts costs at my local dealer (North Star Ford) I was advised that there may be an extended recall. I checked with the service department who reportedly checked with Ford and advised me that the recall was still in effect if certain codes were met despite its 186,000 miles. I had to have the vehicle towed to North Start and they verified the proper codes. When they sent the claim to Ford it was denied. North Star was un-able to get an explanation as to why they were told it was covered or why it was denied. I was given a Ford customer service #. I had to have the vehicle towed again. Upon calling Case #CAS44009218 was assigned but was given no assistance. To date I haven't heard from either North Star or Ford. I have owned the Fusion since 2012 and have never received a recall notice. I would like to know what year or at what milleage this condition stopped being a dangerous hazzard.

POWER STEERING ASSITT FAULT. COMMUNICATION CODE U3000 FOR INTERNAL MODULE FAILURE FOR POWER STEERING. HAD TO REPLACE POWER STEERING RACK. NOT SURE WHY THIS IS COVERED ON SOME FORD FUSION'S 2011 AND 2012. IT WAS COVERED ON MY 2012 FUSION VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This is in regard to programs 15S18/14S06 and 15N01 for power steering failures. Ford was addressing the recall by reprogramming the module instead of repairing the failing part. Customers (such as myself) who addressed the recall via this method were left bearing the cost of repairs when the part failed. Customers who did not address the recall by having the module reprogrammed are getting their steering gears replaced by Ford at no cost. I've had multiple Ford dealerships tell me that they don't feel it's right, but they are handcuffed by what Ford is instructing them to do in these situations. My vehicle has now been inspected and diagnosed by a Ford dealership, and I've paid to have the steering gear replaced. This is a very expensive repair. The dealership quoted $3200. My request is for the NHTSA to reassess this situation and recommend that Ford do the right thing and make sure to replace the steering gear or extend coverage for those owners who no longer have 15S18 open (those who have addressed the recall via reprogramming of the module).

The contact owns a 2011 Ford Fusion. The contact stated while driving at undisclosed speeds, the steering wheel became stiff, causing the vehicle to be very difficult to maneuver the vehicle. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with a failure in the power train. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 166,000.

Power steering stopped abruptly on busy road in town. Shows message service power steering now. Only code at parts store was for angle sensor.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 129,000. The VIN was not available.

When applying the brakes, they go almost all the way to the floor without warning. This just started happening this year so I had the master cylinder replaced by a certified mechanic and it still occurs intermittently. They will work fine for months at a time and then do exactly the same thing where they go almost all the way to the floor. It can happen when driving or at a stop. When it happens when driving at high speeds it is scary as I don’t feel I am going to stop. I am thinking of trading in the car because I don’t feel safe and feel that I am putting myself and others in danger.

The "Power Steering Assist Fault" light came on when the car was started and the steering wheel was very heavy and hard to move. Simultaneously, the "Service AdvanceTrac" light also came on. The vehicle was later scanned and an internal component failure code "U-3000:04-68" was identified for the Power Steering Motor. This is an internal system failure. The safety risk was to the driver along with other drivers on the road due to the vehicle being harder to control. The failure happened during a 600 mile drive and the vehicle was driven home carefully as no other arrangements could be made. Driver sustained wrist injury and pain at the carpals from increased effort needed to manually steer vehicle. The "Power Steering Assist Fault" had previously appeared for a couple seconds upon vehicle start up but had not previously disabled the power steering. It had been originally reprogrammed with the recall in 2016 but the recall re-programming proved ineffective.

The contact owns a 2011 Ford Fusion. The contact stated while driving at approximately 4 MPH and making a left turn, the steering wheel became very difficult to turn. The contact stated the power steering warning light was illuminated after the power steering failed. The contact was able to turn into a parking lot and turned the vehicle off and on and the power steering functionality resumed. The contact stated that after driving for several more miles the power steering failure reoccurred. The contact turned off and restarted the vehicle and was able to drive the vehicle back to the residence. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the power steering gear and sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to Customer Satisfaction Program Number: 15N01 EPAS steering efforts (Steering). The failure mileage was approximately 130,000.

The contact owns a 2011 Ford Fusion. The contact stated that when her son started the vehicle and attempted to turn the steering wheel, the steering wheel had seized. The steering motor sensor warning light was illuminated. The contact researched the failure online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The dealer confirmed that the vehicle was not included in the recall. The vehicle was not taken to the dealer or an independent mechanic and was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The failure mileage was approximately 135,000. The contact stated the vehicle is at the dealer and meets the criteria for the safety recall 15S18.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The power steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 61,000.

The brake ABS module fails intermittently on 2010-2012 model year Ford Fusion Hybrid vehicles. It has failed multiple times on mine and I have only owned the vehicle for 2 months. The vehicle is available for inspection. When the module fails, the vehicle switches from electronic to manual braking; however, there are times when the brakes will not engage with the pedal at full travel, touching the floor board of the car. When this happens, the car does not stop and has almost resulted in accidents in the past and around April 2024, most recently for me. The only reason a crash did not occur is the light I was stopping for changed green and the car in front of me began moving. I was traveling approximately 25 mph when I began to press the brake pedal. I pumped the pedal 3 times but was still traveling around 15 mph when the light turned green. I had the car inspected by a mechanic because of this issue and found out the entire ABS module and brake pump housing is defective; the plastic pieces from the module that connect to the pump can fracture due to brake pressure. The module is also vin/vehicle specific and replacement parts are extremely hard to find. Symptoms leading to this issue are the parking brake lights-one on the instrument cluster and one on the information screen, and the Check Brake System message illuminate. There is also a clicking noise and vibration from the brake pedal, which I was told is the electronic assistance lever moving away from the pedal. There a

The power steering failed and makes very hard to try to turn it is available for inspection. My safety and safety of others was put at risk because it so hard to turn steering wheel Yes it has be confirmed by the dealer it was inspected by ford dealer There were no warning lamps or messages prior to the failure they first appeared when the incident occurred