2011 Ford Fusion complaints

The contact owns a 2011 Ford Fusion. The contact stated that while reversing at an undisclosed speed, the vehicle experienced unintended high-speed acceleration and struck a parked vehicle. The brake pedal was depressed but failed to stop the vehicle immediately. The vehicle then crashed into a residence. The air bags did not deploy. The contact suffered injuries to her face, back of the head, and neck; however, medical attention was not received. A police report was filed. The vehicle was towed to the body shop but was not yet deemed totaled by the insurance company. The contact stated that the vehicle had been taken to the dealer twice before the crash; however, the cause of failure was not found and the vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 90,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, she became aware that the EPS was not functioning as needed. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The EPS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle was shaking. The contact stated that when the vehicle came to a complete stop, the vehicle lost motive power. The vehicle was towed to independent mechanic. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 146,000.

I got a electrical power steering failure notification, which made my steering wheel very hard to turn. I’m glad I was going straight and not turning at that moment because I believe I would’ve crashed.

Power Steering Assist Failure/EPAS Failure

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the message "Power Steering Failure" was displayed, and the vehicle lost power steering functionality. The vehicle was towed to an independent mechanic, where it was diagnosed that the power steering control module (PSCM) had experienced an internal failure, and the steering rack assembly needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 86,000.

The contact owns a 2011 Ford Fusion. The contact stated that the fuel tank was cracked and leaking. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline). The manufacturer was not contacted. The failure mileage was approximately 130,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering was inoperable. The "Steering Advance Trac" warning light was illuminated. The contact stated she was able to safely drive the vehicle to the residence of a relative. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was unknown.

I bought a used 2011 Ford Fusion 1 year ago with 91,000 miles on it. When I took it for a test drive, the brakes were fine. After I bought it and drove it for a few days, I noticed that when I was in stop and go traffic, the brakes weren't engaging as soon - and the brake pedal would have to be pressed much further down towards the floor before engaging. It only happened once in a while, but as the year went on, it was happening more and more often to the point that we are afraid to drive it. We brought it in to our mechanic who is very knowledgeable. He said that the issue is with the hydraulic control unit (ABS part), and he said that it looks to be like the exact issue covered in the current recall for 2006-2010 models. The mechanic has had it in his shop for two months as we wait for the parts to become available as they are on a national back order. The fact that these parts are on a national back order with lots of people waiting in line to purchase them tells me that my car is not the only one out there having this problem. I have researched on several forums online and am seeing multiple people reporting the same problem on their 2011 Fusions. This is an extremely scary situation because the brakes can just go out on you completely without any warning at all, working fine one minute and then completely gone the next. I refuse to put my life in danger to continue driving this car due to the safety concern, and am not sure how to handle this financially since I am makin

The contact owns a 2011 Ford Fusion. The contact stated that while driving at approximately 15 MPH, the steering wheel became firm. The vehicle was steered to the side of the roadway. The vehicle was taken to a dealer to be diagnosed; however, the diagnostic test result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 135,759.

The contact owns a 2011 Ford Fusion. The contact stated that while turning the steering wheel in either direction, there was a loud grinding sound coming from the steering column. The contact stated that the grinding sound could be heard inside and outside the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was 134,000.

Loss of power steering.

Power steering assist failure.

The electronic power steering goes in and out very dangerous

The contact owns a 2011 Ford Fusion. The contact stated while making a U-turn in his driveway, the steering wheel became difficult to turn. The contact stated that the electric steering fault and the traction control warning lights were illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.

I get error (check power steering now) I've replaced tie rods sway bars steering column and I still have message steering is locked

The contact owns a 2011 Ford Fusion. The contact stated while driving 70 MPH, she noticed smoke coming from the front passenger’s side tire. The contact stated that the ABS warning light was illuminated. The contact was able to park on the side of the road for an hour before restarting and continuing driving to her destination. The contact took the vehicle to an independent mechanic, where it was determined that the brake hose needed to be replaced. The vehicle was not repaired. The contact’s husband replaced the front passenger’s side brake hose himself. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 150,000.

When driving the car, the "stability control" light came on, and the power steering no longer works. The contact stated there was an extended warranty added for the power steering issues that was issued in Oct 2015 - that warranty extended those parts for 10 years or 150,000, whichever came first. She said that since the vehicle now has 170,000 miles on it, the extended warranty was no longer in effect.

The contact owns a 2011 Ford Fusion. The contact stated while turning into a parking lot, while depressing the brake pedal, the brake pedal went to the floorboard. There was no warning light illuminated. The contact was able to pull into a parking space, where the vehicle was stopped by the curb. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 193,000.

Electric steering assist stops working randomly

The contact owns a 2011 Ford Fusion. The contact stated that the brake pedal was soft and spongy while depressed, causing the contact to pump the brake pedal for the vehicle to stop. The contact stated that the brake pedal would go to the floorboard while depressed; however, the failure was intermittent at first but had started recurring more frequently. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who bled the brake lines and stated that the ABS module needed to be replaced. The vehicle had not yet been repaired. The manufacturer was made aware of the failure and confirmed there were no recalls on the VIN. The contact was made aware that the part needed for the repair was on backorder. The approximate failure mileage was 70,500.

Subject: Safety Complaint Regarding Ford Motor Company's Safety Recall 14S06 Dear NHTSA, I am writing to submit a safety complaint regarding the power steering issue covered under Safety Recall 14S06 issued by Ford Motor Company for certain 2011-2013 model year Ford Explorer vehicles. I own a 2011 Ford Fusion Hybrid with a VIN 3FADP0L39BR178615 On 03/23, I experienced a sudden loss of power steering assist while driving my vehicle. The instrument cluster message center displayed a warning message, and a chime sounded to alert me of the issue. As a result, the steering effort significantly increased, particularly at lower speeds, which posed a safety risk and made it challenging to maneuver the vehicle safely. Upon investigation, I discovered that Ford Motor Company had issued Safety Recall 14S06 due to concerns related to power steering operation in affected vehicles. The recall mentioned that the power steering system might revert to manual steering mode due to a Power Steering Control Module (PSCM) detecting a motor position sensor fault. Unfortunately, my vehicle's mileage had exceeded 150,000 miles, and I was unaware of the recall at that time. I understand that the extended coverage provided under Program 15N01, as part of the recall, applies only up to 150,000 miles or within 10 years of service from the warranty start date, whichever comes first. Regrettably, my vehicle has surpassed the mileage limit specified in the extended coverage program. Given the safety implica

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the "check power steering" warning light illuminated advertently the steering column became inoperable. The contact was able to drive the vehicle very slowly to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 265,000.

June2 2023 my car the power steering quit no longer able to steer the car. No longer able to drive the car 2011 ford fusion. i noticed there were recalls on steering and electrical my is electrical power steering (no pump). i need to know if i qualify to have it fixed i have reported this to everyone in ford i know to ask. i need my car. my husband was driving when it happen he made it home safe thankful.

The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA Campaign Number: 15V340000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, he heard an abnormal sound coming from the front of the vehicle. The contact pulled over into a nearby parking area, where he became aware that the vehicle had lost electric power steering assist. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 100,000.

The master cylinder has gone out 3 times within 6mo of repair and warranty repair. Yes, it was confirmed and repaired by Goodyear Auto Service Center both previous times. I have the receipt to the warranty repair. The third time just happened last night. The vehicle has a current state inspection sticker. No warning light or symptoms at all. When driving without warning the brakes go to the floor and it’s harder to stop when driving. Yes the vehicle can be inspected upon request. Last night I was approving the corner of an intersection. My destination was a store on the corner. My speed was approximately 40-45 and I began to slow down by not accelerating. As I became closer to the driveway I began braking at which point almost immediately I felt what I can best describe as a disconnect, almost a pop of release like. At this point the brakes immediately went to the floor and I was scared I wasn’t going to be able to stop. I pumped the brakes and was able to slow the car down and turn in.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed and attempting to merge into traffic, the steering wheel became firm and difficult to maneuver. The power steering assist warning light was illuminated. The contact pulled off the roadway. The contact was able to slowly maneuver the vehicle to the dealer where the vehicle had not yet been diagnosed. The contact was informed by the technician that the VIN was previously included in the NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 195,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving 35 MPH, the steering wheel stiffened without warning. The contact stated that the vehicle was difficult to steer. The contact stated that the power steering assist returned after depressing the brake pedal. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 147,000.

My steering is hard to turn I've had this problem before

"Power steering assist fault" was illuminated in message center. Complete loss of power steering making the vehicle undrivable. Vehicle not covered in recall even though this is a widely know issue in this year's make and model.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at undisclosed speeds, the power steering assist warning light illuminated. The contact then stated that the steering wheel became stiff and seized. The contact referenced NHTSA Campaign Number: 15V34000 (Steering) however, the dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was unavailable.

Went to start the car and got a message that says "power steering assist fault" after researching online this is a huge problem for Ford vehicles especially 2011 Ford fusion. Once the message came up the power steering no longer worked.

The contact owns a 2011 Ford Fusion. The contact stated that occasionally upon starting the vehicle or while driving at various speeds, the power steering assist failed to operate as needed. The contact stated that excessive force was needed to turn the steering wheel. There was no warning light illuminated. The contact called two dealers Suppes Ford (101 Main St, Johnstown, PA 15901) and Luther Ford Ebensburg (3941 Admiral Peary Hwy, Ebensburg, PA 15931)] and neither dealer assisted with the failure. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 15V340000 (Steering) however, the failure occurred. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 75,000.

Door handle mechanism made of plastic and breaks, preventing the locking and opening of door from the inside. The inability to leave your car without opening the door from the outside poses a serious safety risk to the driver and passenger in the need to exit a car quickly during emergency situations. This is a common occurrence from the self-repair videos I found online, and the method of failure and the symptoms of failure seem to be the same. My failure occurred when trying to pull the handle quickly breaks the plastic latch inside the mechanism and prevents the door from opening upon pulling the handle.

My power steering has stopped working no longer driveable

Power steering went out

The contact owns a 2011 Ford Fusion. The contact stated that after refueling the vehicle, the vehicle failed to start-up. Additionally, the check engine warning light was illuminated. The contact made the dealer aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power of steering assist. Additionally, the power steering default warning light and advancetrac warning light were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 115,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving 35 MPH, while depressing the brake pedal, the brake pedal went to the floorboard. The contact pumped the brake pedal several times and the vehicle came to a stop. The contact stated that there was no warning light illuminated. The vehicle was taken to the dealer and diagnosed; however, no cause for the failure was found. The manufacturer was not contacted. The approximate failure mileage was 160,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 50 MPH and descending a slight grade and slowing for a traffic sign, the contact drove over a slight bump in the roadway and felt the brake pedal go almost to the floorboard. The contact stated that he pumped the brake pedal and felt the brakes starting to respond and was able to stop the vehicle. The contact stated that he stopped and turned off and restarted the vehicle and the braking functionality returned to normal. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent. The contact had taken the vehicle to a local dealer, where it was diagnosed; however, the failure could not be duplicated. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The manufacturer had been informed of the failure. The failure mileage was approximately 88,000.

Power steering assist fault — AdvanceTrac system failure while traveling at 65mph. Completely lost control of the steering, but was able to get the car to the shoulder. Now the steering column is locked up and the car is hardly drivable. No power steering.

Power steering fault while driving slowly, followed by service power steering now warning

The contact's son owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the power steering assist failed with the power steering assist fault warning message displayed. The contact spoke with the dealer and was informed that there were no recalls on the vehicle. Despite the failure, the contact's son used excessive effort to steer the vehicle back to the residence. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering) which was linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 186,885.

The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 60 MPH, the power steering malfunctioned and the steering wheel became difficult to turn in either direction, almost causing the contact to lose control of the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 189,000.

The 3rd time that an abs event has caused the brake peddle to go extremely soft. Eventually pressure in the peddle will regain after several weeks. The issue I'm experiencing is identical to Ford's Safety Recall 19S54 which states an issue with sticky abs valves and a loss of pressure in the braking system. I'm not sure why this vin is not included in the recall but I would really appreciate an NHTSA ordered recall as this can be an highly expensive fix that should have been included in Ford's recall, in my opinion. Thank you for considering.

The contact owns a 2011 Ford Fusion. The contact stated while parking the vehicle, a message indicating the power steering failure was displayed, and the vehicle lost power steering functionality. The contact turned off and the restarted the vehicle, and the power steering became operable. The contact stated that the failure reoccurred several times while driving 5-10 MPH and while turning. The contact veered to the side of the road, turned off, and the restarted the vehicle. The power steering became operable, and the contact continued driving. The vehicle was taken to the dealer, where it was diagnosed that the power steering control module (PSCM) had failed and needed to be replaced. The vehicle remained at the dealer for repair. The contact related the failure to Ford Campaign Number: 15N01. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 68,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving 15 MPH, the steering wheel became firm, and the power steering failure warning light was illuminated. The vehicle was towed to the dealer and the dealer replaced the power steering control module, the diagnostic trouble codes was reset, and the power steering assist module was replaced. The manufacturer was contacted, and the manufacturer stated that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering) and referred the contact to the NHTSA Hotline. The approximate failure mileage was 84,000.

My vehicle is a 2011 Ford Fusion, with 165,000 miles on it. When leaving my apartment, as soon as I got on the highway and went above 15 mph my car violently started to shake, I immediately pulled over safely and got out to check around and under the car. Got back in and put it back in drive. Started to drive and it once again started to violently shake. I immediately pulled over again and called to have it towed. Once able I tried to get Ford to look at it but they said the next appointment was 2 months out. I had another mechanic look at it and he said the PTU had failed and would need a full removal and installation of the transfer case. With all the work that needed done he said it would be over 4K. I don’t have that kind of money right now because I just had tire rods replace and ball joints so I’m just going to have to wait. Having been without a car has been so difficult. I searched online and found that many drivers of the Ford Fusion as well as other models are experiencing issues with the PTU. Again, I don’t have this money right now so unfortunately I’ll have to have the car sit at my place until I figure out what to do. When I called the Ford dealer, he said he has seen several PTUs go out. It’s just frustrating because I always keep up with maintenance with my vehicle, as well as tires. I don’t race my vehicle or anything so this shouldn’t be happening.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. No warning light was illuminated. The contact turned off and restarted the vehicle to correct the failure. The vehicle was taken to an independent mechanic, who diagnosed that the power steering needed to be replaced. An unknown dealer was made aware of the failure and confirmed that the VIN was included in Customer Satisfaction Program: 15N01 (EPS Steering); however, the warranty had expired. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 155,000.