2011 Ford Fusion complaints

I AM FILING A FORMAL COMPLAINT AGAINST FORD MOTOR COMPANY ABOUT SUDDEN AND REPEATED SURGING OCCURRING ON MY 2011 FORD FUSION. THE FIRST TIME THE CAR SURGED AS I WAS BRAKING, THE CAR SUDDENLY SURGED FORWARD. THE SURGE THREW THE CAR APPROXIMATELY 10 FEET BEFORE IT SLOWED. I WAS ABLE TO TURN ONTO A SIDE STREET AND INTO A PARKING LOT TO TURN OFF THE CAR. AFTER QUIETING DOWN I WAS ABLE TO START THE CAR, MAKING SURE THAT THERE WAS PLENTY OF ROOM BETWEEN ME AND WHATEVER CAR WAS AHEAD OF ME WHEN I BRAKED AT A TRAFFIC LIGHT OR STOP SIGN. AFTER THE SECOND TIME IT SURGED, AS I WAS AGAIN BRAKING, I HAD THE CAR CHECKED BY A FORD DEALERSHIP SERVICE DEPARTMENT THAT WAS UNABLE TO FIND ANYTHING WRONG WITH THE CAR OR ITS SETTINGS. THE CAR DID NOT SURGE WHEN IT WAS TEST-DRIVEN BY THE SERVICE PERSONNEL. TODAY, TUESDAY MARCH 3, 2015, IS THE THIRD TIME THE CAR HAS SURGED. I WAS PARKING THE CAR WHEN, AS I WAS BACKING INTO A PARKING SPACE, THE CAR SURGED FORWARD.. I TURNED THE STEERING TO AVOID THE TRUCK PARKED AHEAD OF ME. WHILE THERE WAS NO DAMAGE TO THE TRUCK, MY PASSENGER SIDE REAR-VIEW MIRROR WAS SEVERELY DAMAGED AND MUST BE REPLACED. THE FORD SERVICE CENTER WHERE I TOOK THE CAR HAS ESTIMATED THAT IT WILL.COST OVER $400 TO REPLACE THE MIRROR. IN ADDITION THERE ARE A NUMBER OF SCRAPES ALONG THE SIDE OF THE CAR WHICH A BODY SHOP WILL HAVE TO REPAINT. THIS IS A SERIOUS SAFETY ISSUE. FORTUNATELY THERE HAVE NOT BEEN ANY PERSONAL INJURIES AS A RESULT OF THE SURGES TO DATE BUT I AM VERY NERVOUS ABOUT

WARNING LIGHT CAME ON INDICATING SERVICE POWER STEERING NOW, SERVICE ADVANCETRAK NOW. POWER STEERING SUBSEQUENTLY STOPPED WORKING WITHOUT NOTICE. STEERING RACK NEEDED TO BE REPLACED. APPEARS TO BE A COMMON PROBLEM WITH THIS VEHICLE. *TR

I WENT TO START THE CAR AND THE MESSAGE "POWER STEERING ASSIST FAULT" CAME ON THE DASHBOARD AND I COULD NOT MOVE THE STEERING WHEEL. THIS WAS THE FIRST TIME IT HAPPENED. IT HAS NOW HAPPENED 3 MORE TIMES. THE LAST TIME THIS HAPPENED SO FAR WAS TODAY. TODAY IT HAPPENED WHILE I WAS DRIVING IN A PARKING LOT GETTING READY TO PARK. THE IMMEDIATE LOSS OF POWER STEERING CAUSED ME TO ALMOST HIT ANOTHER CAR WHILE PARKING. *TR

SUDDEN POWER STEERING FAILURE. "POWERS STEERING ASSIST FAILURE" MESSAGE DISPLAYED. POWER STEERING RETURNED TO NORMAL AFTER RESTART. THIS ISSUE HAS OCCURRED FIVE TIMES SINCE THE FIRST OCCURRENCE. DEALER CLAIMS THEY HAVE NEVER HEARD OF THE ISSUE. *TR

I WAS PARKED IN A PARKING LOT. WHEN I TURNED MY CAR ON, THE POWER STEERING ASSIST FAULT WARNING CAME ON. I PUT THE CAR IN REVERSE TO SEE WHAT WOULD HAPPEN, AND THERE WAS NO POWER STEERING. I TURNED THE CAR OFF, WAITED A MINUTE, THEN ON AGAIN; THE WARNING DID NOT RETURN AND THE POWER STEERING NOW WORKED. I WAS ABLE TO DRIVE HOME WITHOUT INCIDENT. I HAVE A PICTURE OF THE WARNING MESSAGE. I AM TAKING MY CAR TO THE FORD DEALER REGARDING THIS ISSUE. *TR

I WAS PULLING OUT OF A RESTAURANT PARKING LOT AND THE POWER STEERING WARNING CAME ON AND THE ADVANCE TRAC WARNING CAME ON. POWER STEERING THEN WENT OUT. I WAS LUCKY THAT I WASN'T GOING AT A HIGHER SPEED. I WOULD HAVE WRECKED. I LOOKED UP POWER STEERING WARNING ON 2011 FORD FUSION , AND TO MY ASTONISHMENT, THERE HAVE BEEN NUMEROUS COMPLAINTS. THIS IS THE 1ST FORD THAT I HAVE OWNED. I BOUGHT A FORD BECAUSE THEY DIDN'T TAKE A BAILOUT FROM THE GOVERNMENT. I DON'T KNOW IF I WILL BE A REPEAT FORD BUYER OR NOT. FORD NEEDS TO STEP UP AND RECALL FOR THIS ISSUE BEFORE PEOPLE GET KILLED!!! *TR

MY FUSION IS ONE OF THE MANY SUFFERING FROM THE ELECTRONIC POWER STEERING ASSIST FAULT (EPSAF). FORTUNATELY, THE FAILURE CAME AT STARTUP AND NOT WHILE DRIVING DOWN THE FREEWAY. THE FIRST TIME IT HAPPENED, I WAS ABLE TO TURN THE CAR OFF TO RESET IT. THE NEXT MORNING THE EPSAF FAILED AT STARTUP AND I WAS NOT ABLE TO RESET IT. *TR

MY POWER STEERING ASSIST FAILED ALONG WITH ADVANCE TRAC. THIS HAS BEEN A COMPLETE NUISANCE NOT TO MENTION A RIDICULOUS AMOUNT OF MONEY TO HAVE REPLACED. NORTH BROTHERS FORD HAS QUOTED ME OVER $2,000.00. I AM NOT LEFT WITH A CHOICE BUT TO FIX THE VEHICLE. I HAVE READ NUMEROUS REVIEWS THAT MANY OTHERS HAVE POSTED IN REGARDS TO THIS DEFECTIVE PART. PLEASE HAVE FORD MOTOR COMPANY RECALL THIS VEHICLE AND HAVE THIS PROBLEM FIXED. ~A VERY UNSATISFIED FORD OWNER *JS

TWICE NOW MY VEHICLE HAS LOST POWER STEERING WHILE DRIVING. THE LIGHTS SUDDENLY COME ON SAYING "SERVICE POWER STEERING NOW" "SERVICE ADVANCETRAC". I COMPLETELY LOSE POWER STEERING WHICH MAKES THE CAR VERY UNSAFE AT ANY SPEED. THIS TIME I HAD MY 3 OF MY CHILDREN IN THE CAR WITH MY WIFE AND MYSELF. I AM AFRAID TO DRIVE THE CAR NOW AND I DON'T HAVE $1500 TO $2000 LAYING AROUND TO FIX THIS. I CAN'T BELIEVE FORD IS NOT OWNING UP TO THIS PROBLEM. I HAVE READ ALL THE OTHER COMPLAINTS, THIS IS OBVIOUSLY A MANUFACTURING DEFECT AND FORD SHOULD BE HELD 100% ACCOUNTABLE. *TR

NOT SURE OF THE EXACT DATE OF THE FIRST TIME THIS HAPPENED BUT I PUT IN THE CORRECT MONTH, HOWEVER THE SAME PROBLEM HAS HAPPENED AGAIN JUST FRIDAY FEB. 13, 2015 LESS THAN A YEAR FROM THE FIRST TIME IT HAPPENED. WHILE DRIVING DOWN THE ROAD THE POWER STEERING ON THE CAR JUST WENT OUT WITHOUT WARNING, THIS TIME THERE WAS ICE ON THE ROAD AND I HAD MY 8YR OLD CHILD ON THE CAR. I DID NOT HAVE TO PAY DUE TO THE CAR STILL BEING UNDER WARRANTY AND SEEING THAT IT HAS BEEN LESS THAN A YEAR BEING REPAIRED I HOPE IT IS STILL COVERED. THERE HAS TO BE A PROBLEM WITH THIS SYSTEM AND I HOPE FORD MOTOR COMPANY AND/OR THE MAKER OF THIS PART FIND A WAY TO FIX IT. I HAVE OWNED FORDS/MERCURYS MOST OF MY DRIVING LIFE AND NEVER HAD A SERIOUS PROBLEM LIKE THIS. *TR

DRIVING DOWN INTERSTATE VEHICLE STOPPED RESPONDING. WRENCH LIGHT CAME ON, DIAGNOSED AS FAULTY THROTTLE BODY. *TR

AS I WAS PULLING INTO A GAS STATION TO GO INSIDE THE ADVANCETRAC AND STEERING PUMP IS LOW ALERT CAME ON. I PULLED INTO A PARKING SPOT AND GOT OUT. WHEN I CAME BACK OUT AND STARTED THE CARD I WAS NOT ABLE TO TURN MY WHEEL. IT WAS LOCKED. I HAD TRIED TO SHUT OFF ENGINE SO IT CAN RESET AND UNPLUG THE BATTERY AND CHECK THE FUSE. MY STEERING WHEEL STILL DID NOT MOVED. I HAD IT TOWED TO THE FORD DEALERSHIP AND THEY DID A DIAGNOSTIC ON IT AND IT IS THE STEERING GEAR AND LOWER CONTROL ARMS THAT ARE MALFUNCTIONING AND THEY ALSO SAID THE CONTROL BOARD MIGHT HAVE TO BE REPLACED. I WISH I HAD MORE TIME AHEAD WARNING THAN JUST 5 MINUTES BEFORE MY CAR BROKE DOWN. WHAT WOULD HAVE HAPPENED IF I WAS ON THE HIGHWAY AND COULD NOT TURN MY CAR. *TR

I PLACED MY CAR IN REVERSE AND BEGAN TO BACK UP. THE STEERING LOCKED UP AND THE MESSAGE CENTER INDICATED POWER STEERING ASSIST FAULT. I TURNED THE CAR OFF AND RE-STARTED AND THE STEERING WAS NORMAL. I DROVE A FEW HUNDRED FEET DOWN THE ROAD AND THE STEERING LOCKED UP AGAIN. THIS TIME IT REMAINED LOCKED. IT WAS NOT EASY, BUT I WAS ABLE TO DRIVE TO A NEAR BY FORD DEALER. THEY SAID THE RACK AND PINION STEERING WENT BAD AND NEEDED TO BE REPLACED. I COMPLAINED THAT I HAVE HEARD THERE IS A POTENTIAL RECALL FOR THIS DEFECT. THE SERVICE WRITER TOLD ME DON'T BELIEVE EVERYTHING YOU HEAR. THE OUT OF POCKET COST TO ME FOR REPAIR WAS $1,929.44. I HAVE BEEN A FORD OWNER MOST OF MY LIFE, BUT WILL NEVER BUY ANOTHER ONE UNLESS FORD MAKES GOOD ON THIS OBVIOUS DEFECT. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE CHECK POWER STEERING AND STABILITY TRACTION CONTROL WARNING LAMPS ILLUMINATED. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL LOCKED AND WAS UNABLE TO BE TURNED. THE VEHICLE WAS TOWED TO THE AUTHORIZED DEALER WHO DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,200.

PULLED INTO THE GAS STATION AND MY SERVICE POWER STEERING NOW CAME ON AND SERVICE AUTOTRAC CAME ON AND I NOW HAVE NO POWER STEERING. CALLED FORD AND THEY ARE TELLING ME EITHER A GEAR BOX OR RACK AND PINION AND ESTIMATE BETWEEN 1500 AND 2000 FOR REPAIRS. *TR

POWER STEERING WENT OUT WHEN DRIVING. HAD IT FIXED TO THE AMOUNT OF 1300.00 REPLACED THE RACK AND PINION STEERING. SIX MONTHS LATER WHILE DRIVING AGAIN THE POWER STEERING FAILED AGAIN. REPLACED THE RACK AND PINION AGAIN. NOT EVEN TWO WEEKS LATER, AND NOT HAVING DRIVEN IT NO MORE THAN FIFTY MILES, THE POWER STEERING FAILED AGAIN. THIS IS A SERIOUS PROBLEM. *TR

WITHOUT WARNING MY POWER STEERING FAILED. WITH DIFFICULTY I DROVE TO THE NEAREST FORD DEALERSHIP A SHORT DISTANCE AWAY. THE SERVICE ADVISOR TOLD ME THAT THE SUSPENSION CONTROL ARMS HAD WORN OUT AND RESULTED IN FAILURE OF THE STEERING GEAR ASSEMBLY. I WAS ABLE TO RECOVER THE CONTROL ARMS, HOWEVER, THE STEERING GEAR ASSEMBLY HAD ALL READY BEEN RETURNED TO FORD FOR CORE RECOVERY. WHEN THIS OCCURRED I WAS TRAVELING ON A PAVED ROAD AND EXPERIENCED NO UNUSUAL NOISE OR VIBRATION PRIOR TO THE FAILURE. THE POWER STEERING WARNING LIGHT CAME ON AT THE TIME OF THE FAILURE. I WAS NOT STRONG ENOUGH TO STEER THE VEHICLE AFTER THE POWER STEERING FAILED UNLESS THE VEHICLE WAS IN FORWARD MOTION. I HAVE THE REPAIR DOCUMENTS TO SUPPORT MY COMPLAINT. MY CAR IS IN EXCELLENT CONDITION AND HAS BEEN WELL MAINTAINED. THIS FAILURE APPEARS PREMATURE. *TR

I GOT AN ERROR ON MY DASH WHILE DRIVING TO CHECK POWER STEERING, I IMMEDIATELY CONTACTED MY AUTHORIZED FORD DEALER TO TAKE IT IN AND HAVE IT CHECKED OUT. IT WAS 9:30 OR SO 2-14-2015, THEY INFORMED ME TO BRING IT IN AT 10:30 AM TO BE CHECKED, AND THIS WAS THE VERY FIRST TIME TO RECEIVE THE ERROR, UNFORTUNATELY I COULD NOT MAKE TO THE DEALER BECAUSE THE STEERING WENT COMPLETELY OUT BEFORE EVEN GETTING IT THERE. IT IS HOWEVER AT THE DEALER FOR REPAIRS BUT AT MY OWN EXPENSE DUE TO MY CAR NOT BEING ON THE SAID RECALL LIST AND NEEDS A STEERING GEAR REPLACEMENT. I FEEL THAT IT DOES NEED TO BE ON THE RECALL LIST DUE TO THE FACT THAT I AM HAVING THE EXACT SAME ISSUE AS THE PENDING RECALL, LUCKILY ME AND MY CHILDREN WERE NOT ON THE INTERSTATE AND THE STEERING GO COMPLETELY AND CRASH, FOR NEEDS TO BE HELD ACCOUNTABLE AND I FEEL THEY SHOULD PAY FOR THE COST OF MY REPAIRS DUE TO THEIR FAULTY MANUFACTURING. THIS IS A VERY SERIOUS ISSUE AND MY FAMILY'S LIFE COULD HAVE BEEN AT STAKE. WHEN CONTACTING FORD ALL THEY CAN CONCLUDE IS THAT THEY ARE SORRY , MY VEHICLE IS NOT ON THE LIST AND GOOD LUCK, SOMETHING NEEDS TO BE DONE AND JUSTICE NEEDS TO BE SERVED AND BY JUSTICE MEANING MY VEHICLE ADDED TO THE LIST OF RECALLS AND MY REPAIR COSTS COVERED THIS COULD HAVE BEEN A FATAL CASUALTY AND THESE MANUFACTURERS OF THE VEHICLES RESPONSE IS SORRY THAT'S NOT GOOD ENOUGH, ARE THEY GOING TO TELL SOMEONE'S FAMILY IF THEY HAD LOST THEIR LIVES SORRY FOR YOUR LOSS BUT YOUR VEHICLE IS NOT ON THE RECALL LIST WHE

FIRST THE ADVANCE TRACK WARNING LIGHT CAME ON AND SERVICE POWER STEERING. NO PROBLEMS THE NEXT MORNING MY HUSBAND DROVE THE CAR TO THE GROCERY STORE AND THE SERVICE POWER STEERING NOW CAME ACROSS THE SCREEN, WHICH THEN THE STEERING JUST WENT OUT WITHOUT WARNING. THANK GOD HE WAS DRIVING BECAUSE ITS NORMALLY THE CAR I DRIVE MAKING THIS A VERY DANGEROUS SITUATION. NOW FORD IS TELLING ME THEY WILL NOT HELP WITH SERVICING THE PROBLEM AND ITS 2100 TO FIX.

WHY IS GM RECALLING STEERING FAILURE PROBLEMS FOR THE SAME TYPE OF PROBLEM I HAVE BEEN EXPERIENCING WITH THE FORD FUSION 2011? I UNDERSTAND FORD RECALLED A COUPLE OTHER MODELS BUT HAS NOT ADDRESSED THE FUSION STEERING FAILURE AND MANY ARE AWARE OF THE FUSION STEERING LOSS PROBLEM. COMPLAINTS & LAWSUITS HAVE BEEN FILED BUT NOTHING IS BEING DONE. *TR

STARTED THE CAR TO GO HOME FROM WORK AND THE DASH LIGHTS INDICATED "POWER STEERING ASSIST FAULT" AND IT WOULD NOT LET ME TURN STEERING WHEEL. I TURNED THE CAR OFF, TURNED IT BACK ON AND IT SHOWED UP AGAIN WHILE I WAS GOING ABOUT 10MPH SO I HAD TO STOP, TURN OFF THE ENGINE AND START IT UP AGAIN. I WAS ABLE TO GO HOME BUT THIS SAME THING HAS HAPPENED MANY TIMES BEFORE. THIS MALFUNCTION IS INCREDIBLY UNSAFE AND I WOULD HATE FOR IT TO HAPPEN AT HIGH SPEEDS OR WITH MY WIFE DRIVING. *TR

I WAS DRIVING AND A DING SOUND WAS PRESENTED SO I LOOKED AT THE DASHBOARD AND IT SAID POWER STEERING NEEDED. SO AS I WAS PARKING AND GOT OUT GOT BACK IN MY CAR AND CRANKED IT UP IT SAID POWER STEERING SERVICE NEEDED NOW AND AS I TOOK OFF TO DRIVE IT WAS HARD TO STEER THE WHEEL. *TR

WHEN BACKING OUT OF THE DRIVE WAY ATTEMPTED TO TURN AND STEERING WAS VERY DIFFICULT AND STEERING ASSIST FAULT WAS DISPLAYED ON THE INSTRUMENT CLUSTER. I WAS ABLE TO GET THE CAR BACK IN THE GARAGE AND TURNED THE CAR OFF. ABOUT TWO HOURS LATER MY HUSBAND CAME HOME FROM WORK AND LOOKED AT THE FUSES, DIDN'T FIND ANYTHING WRONG. HE STARTED THE CAR AND THE ERROR WAS GONE. I USED THIS CAR TO GET MYSELF AND MY CHILDREN AROUND TOWN. I DO NOT TRUST THIS CAR TO GET US TO OUR DESTINATION SAFELY WITH THIS TYPE OF AN ERROR BEING ERRATIC. WE JUST BOUGHT THIS CAR, HOW CAN IT BE HAVING SUCH MAJOR PROBLEMS AT SUCH LOW MILEAGE? *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND CAUSING THE VEHICLE TO CRASH INTO A GATE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

WHEN PUTTING CAR IN REVERSE, POWER STEERING ASSIST LIGHT FLASHES AND THERE IS NO POWER STEERING. WHEN I TURN IGNITION OFF, THEN RESTART, IT IS OK. THIS INCIDENT HAS HAPPENED APPROX 1 OUT OF EVERY 7 STARTS DURING THE PAST WEEK. *TR

POWER STEERING ASSIST WENT OFF RESULTING IN THE LOSS OF POWER STEERING. TURNED CAR OFF RESTARTED AND IT WORKED AGAIN. *JS

DRIVER'S SIDE INTERIOR DOOR LATCH FAILED. CANNOT EXIT VEHICLE WITHOUT ROLLING DOWN POWER WINDOW AND OPENING EXTERIOR DOOR HANDLE OR CLIMBING OVER PASSENGER SEAT TO EXIT VEHICLE QUOTED PRICE OF $245.00 TO REPLACE AT DEALERSHIP. *TR

2011 FORD FUSION HAS HAD MULTIPLE OCCURRENCES AT LOW SPEED EITHER PARKING OR BACKING IN REVERSE WHERE STEERING LOCKS UP AND A WARNING LIGHT FOR ADVANCE TRAC COMES ON AS WELL AS A WARNING MESSAGE ABOUT "POWER STEERING FAILED ASSIST." ABILITY TO STEER BECOMES VERY DIFFICULT. VEHICLE HAS UNDER 28,000 MILES ON IT AND HAS ALWAYS BEEN MAINTAINED BY FORD DEALERSHIP. FORD DEALER SAYS WARRANTY HAS "TIMED OUT" AND THE REPAIRS WILL COST $1,900 AND ARE NOT COVERED BY ANY WARRANTY SUPPORT. DIAGNOSED PART BY FORD DEALERSHIP IS REPLACEMENT NEEDED OF THE ELECTRONIC RACK AND PINION. A CASE NUMBER AND COMPLAINT WAS ALSO DOCUMENTED TO FORD MOTOR COMPANY IN DECEMBER 2014. *TR

WHILE DRIVING DOWN MY STREET AT 15 MPH POWER STEERING WENT OUT AND RECEIVED WARNING OF "POWER STEERING ASSIST FAILURE" AND "SERVICE ADVANCETRAC." THERE WERE NO PRIOR ISSUES WITH THE STEERING AND THE VEHICLE IS DRIVEN DAILY. AFTER READING ALL OF THE COMPLAINTS I CAN NOT BELIEVE THAT A RECALL HAS NOT BEEN ISSUED BY FORD. THIS IS EXTREMELY DANGEROUS!! THIS IS MY FIRST FORD VEHICLE. PRIOR TO THIS I OWNED 8 TOYOTAS OVER THE YEARS. I WILL NOT PURCHASE ANOTHER FORD VEHICLE AFTER THIS EXPERIENCE. *TR

POWER STEERING WENT OUT WHILE EXITING THE FREEWAY AND ALMOST CAUSED AN ACCIDENT. HAS HAPPENED SEVERAL TIMES. *TR

WHILE DRIVING ON 12/21/14, A SERVICE POWER STEERING AND SERVICE ADVANCETRAC WARNING LIGHTS CAME ON. I WAS ABLE TO GET HOME BUT THE FOLLOWING MORNING HAD NO POWER STEERING WHATSOEVER. LEO KAYTES FORD IN WARWICK, NY PERFORMED A SOFTWARE UPDATE WHICH SEEMED TO CORRECT THE ISSUE BUT SAID I WOULD NEED TO REPLACE THE PS SYSTEM AT A PRICE OF $2200 IF IT OCCURRED AGAIN. ON 1/28, THE SAME WARNING LIGHTS CAME OVER AN HOUR FROM HOME ON A BUSY HIGHWAY. I WAS JUST BARELY ABLE TO GET HOME AND LOST ALL POWER STEERING ALTOGETHER AS SOON AS I TURNED MY CAR OFF. THIS IS AN EXTREMELY DANGEROUS SITUATION THAT SEEMS TO IMPACT FORD FUSIONS FROM 2010 TO 2012. FORD NEEDS TO ISSUE A RECALL. *TR

TURNING CORNER TO PARK, LOSS OF POWER STEERING. SERVICE ADVANCETRAC LIGHT AND ALSO ANTI SLIP LIGHT CAME ON. I TOOK TO DEALER AND THEY JUST RESET CODES. WORKED FOR 3 DAYS ANDNTHEN TOTAL FAILURE OF ADVANCTRAC. SUBURBAN FORD NOW SAYS I NEED WHOLE NEW RACK AND PINION ASSEMBLY. LOOKS LIKE THIS IS A MAJOR ISSUE WITH UNITS. *TR

THE DRIVER SIDE HEATED SEAT OVERHEATED AND BECOME SO HOT IT NEARLY BURNS THE DRIVER'S LEG . TO AVOID LEG BURN I HAVE TO TURN IT TO THE LOWEST HEAT SETTING. AFTER TWO WEEKS OF THIS, THE HEATED SEAT FAILED TO OPERATE. A MOMENT AFTER DEPRESSING THE HEATED SEAT BUTTON IT WOULD TURN OFF. I TOOK THE VEHICLE IN FOR SERVICE UPON WHICH IT WAS FOUND THE SEAT HEATING ELEMENT HAD A BURNT/BROKEN HEATING WIRE. THE FABRIC IT WAS WOVEN INTO WAS SEVERELY BURNT AND IT APPEARED A WONDER THE ENTIRE SEAT DID NOT CATCH FIRE AS RESULT. I HAVE KEPT THE BURNT HEATING ELEMENT ASSEMBLY IF ANYONE WISHES TO EXAMINE IT. *TR

WHILE TRAVELING DOWN A CITY STREET AN ANIMAL RAN OUT IN FRONT OF ME. TRYING TO AVOID IT MY CAR STRUCK A LIGHT POST. NO AIRBAGS DEPLOYED. *TR

TL*THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,178.

VEHICLE WAS IN MOTION WHEN THE ABILITY TO STEER FAILED. AS I WAS TURNING INTO A SHOPPING CENTER THE STEERING FAILED. NEARLY MISSING IMPACT I WAS ABLE TO GET THE VEHICLE INTO A SAFE SPOT IN THE PARKING LOT. THIS WAS A COMPLETE COMPONENT FAILURE. DEALER IS CHARGING $1,811.95 TO MAKE THE REPAIR. CALLED FORD MOTOR COMPANY CUSTOMER SERVICE. THEY REFUSED TO PAY EVEN THOUGH THE CAR IS A 2011, FORD FUSION WITH ONLY 40,457 MILES. *TR

THE HVAC BLOWER RELAY OR CONTROLLER OVERHEATED AND BEGAN SMOKING MELTING THE HOUSING FOR THE WIRING. *TR

TL*THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE STEERING WHEEL SEIZED AS THE POWER STEERING AND CHECK ADVANCE TRACK SYSTEM WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.

I TOOK MY VEHICLE TO A DEALER FOR EVALUATION BECAUSE I GOT A "POWER STEERING ASSIST FAULT" ERROR MESSAGE. THE STEERING BECAME VERY STIFF AND I TURNED THE IGNITION OFF AND BACK ON AND WAS ABLE TO GET STEERING. THE DEALER TOLD ME THAT THEY WERE UNABLE TO DUPLICATE THE MESSAGE AND SAID THE STEERING WAS FINE. I TOLD THEM THAT THIS IS A KNOWN ISSUE WITH THIS VEHICLE AND THAT IN FACT THERE WAS A CLASS ACTION LAWSUIT AGAINST FORD FOR IT. THEY CLAIMED NO KNOWLEDGE AND REPEATED THERE WAS NOTHING WRONG WITH THE STEERING. ON 12/30/14 I ATTEMPTED TO USE MY VEHICLE LATE IN THE AFTERNOON. I AGAIN GOT THIS MESSAGE AND WHEN TURNING THE WHEEL HEARD A TERRIBLE GRINDING/GROANING NOISE IN EITHER DIRECTION. TURNING OFF THE IGNITION AND RESTARTING DID NOT RESOLVE SO THE NEXT MORNING I CALLED A TOW TRUCK TO TAKE MY VEHICLE BACK TO THE DEALER. THIS TIME I WAS TOLD THERE IS INDEED A PROBLEM AND THAT I NEED A NEW STEERING RACK. MY REPAIR BILL WAS $1,821.48. HAD I BEEN ON THE ROAD WHEN THIS OCCURRED WHO KNOWS WHAT MIGHT HAVE HAPPENED. I THINK IT IS UNCONSCIONABLE THAT FORD IS AWARE OF THIS ISSUE BUT REFUSES TO ADDRESS IT. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE ELECTRICAL STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

TWICE NOW MY VEHICLE HAS LOST POWER STEERING WHILE DRIVING. THE LIGHTS SUDDENLY COME ON SAYING "SERVICE POWER STEERING NOW" "SERVICE ADVANCETRAC". THE FIRST TIME THIS HAPPENED THEY WERE ABLE TO RESET THE COMPUTER STATING IT WAS AN ISSUE WITH THE ELECTRONIC COMPUTER. NOW IT HAS HAPPENED AGAIN AND IT IS COMPLETELY UNSAFE. THIS IS NOT THE ONLY ELECTRICAL ISSUE I HAVE HAD WITH THIS CAR. ABOUT A YEAR AGO THE ELECTRONIC THROTTLE BODY SENSOR WENT ON IT. THIS WAS AN INTENSE SAFETY PROBLEM THAT WAS THANKFULLY RECALLED. FORD REALLY NEEDS TO REALIZE THE IMPLICATIONS OF ELECTRONIC ISSUES IN THIS VEHICLE. *TR

I WAS LEAVING SCHOOL AND PUT MY CAR IN REVERSE, A CHIME CAME ON AND A MESSAGE WAS SHOWN SAYING POWER STEERING ASSIST FAULT. I PUT IT BACK IN PARK AND TURNED IT OFF AND BACK ON AGAIN AND DROVE STRAIGHT HOME. THIS JUST HAPPENED AND BY READING THE COMMENTS I AM TERRIFIED TO DRIVE MY CAR ANYMORE, EVEN TO THE SHOP. I DO NOT MAKE ENOUGH MONEY TO PAY FOR THE MAINTENANCE. THIS IS DEFINITELY A SAFETY HAZARD AND NEEDS TO BE ADDRESSED RIGHT AWAY. THIS SOUNDS TO ME LIKE IT NEEDS TO BE A RECALL!!! IF IT HAPPENS WHILE I'M DRIVING I COULD BE LIABLE TO HIT SOMETHING OR SOMEONE ELSE AND MY CAR BE DAMAGED. I FEEL A RECALL IS VERY NECESSARY! *TR

LETTER FROM CONGRESSWOMAN SLAUGHTER ON BEHALF OF CONSTITUENT RE SAFETY CONCERNS WITH CERTAIN FORD AUTOMOTIVE PRODUCTS (ATTN: JOHN PELLITO). *SMD 2011 FORD FUSION. THE CONSUMER STATED HER SON WAS DRIVING, WHEN SUDDENLY THE VEHICLE BECAME DIFFICULT TO STEER. *JB

WITHOUT WARNING THE POWER STEERING STOPPED WORKING. I WAS ABLE TO GET THE VEHICLE TO THE SIDE OF THE ROAD. POWER ASSIST STEERING FAULT WAS INDICATED IN THE MESSAGE CENTER. I TURNED THE CAR OFF AND RESTARTED. THE POWER STEERING WAS WORKING AGAIN, SO I PROCEEDED DOWN THE ROAD ONLY TO HAVE THE SAME THING OCCUR A SHORT DISTANCE DOWN THE ROAD. FROM THAT POINT THE POWER ASSIST STEERING FAULT CAME BACK ON AND THE CAR HAS NO POWER STEERING. I'M THANKFUL I WAS NOT TRAVELING AT HIGHWAY SPEED BECAUSE THE VEHICLE IS EXTREMELY HARD TO STEER WITHOUT THE POWER ASSIST. *TR

I HAVE A 2011 FORD FUSION THAT STARTED HAVING POWER STEERING ISSUES TO WHERE I WOULD INTERMITTENTLY HAVE INCREASED STEERING RESISTANCE WHILE DRIVING. THIS WENT ON FOR A FEW WEEKS BUT I WAS STILL ABLE TO STEER THE CAR HOWEVER IT WAS A MAJOR ANNOYANCE. NO WARNING LIGHTS EVER CAME ON HOWEVER EVENTUALLY IT CAME TO WHERE WHEN I WENT TO START MY CAR THE WHEELS WOULD LOCK UP AND I COULD NOT TURN THE STEERING WHEEL AT ALL. AFTER RESTARTING OR WARMING MY CAR THE STEERING WOULD OCCASIONALLY COME BACK, BUT IT WAS EXTREMELY FRUSTRATING. I HAD NO CHOICE BUT TO TAKE IT TO MY FORD DEALERSHIP AND PAY THE $1500 TO HAVE THE STEERING RACK REPLACED. WITH 64000 MILES ON THE CAR THIS IS TRULY UNACCEPTABLE AND I'M HOPING AFTER A RECALL INVESTIGATION I WILL BE ABLE TO HAVE MY REPAIR COST REFUNDED. *TR

FIRST MY BRAKES WERE JUST GOING BAD, WHICH WAS STRANGE BECAUSE I DON'T THINK THEY WERE ON FOR OVER A YEAR YET, I STARTED HEARING GRINDING AND A LOUD THUMPING NOISE. THAN THE MECHANIC CHANGED BRAKE PADS RIGHT ROTOR AND CALIPER, BUT THE BRAKES WOULDN'T BLEED. THAN I TOOK THE CAR TO FORD AND THEY COULDN'T BLEED THEM EITHER, AND NO ONE CAN FIGURE OUT WHAT THE ACTUAL PROBLEM IS. NOW WHEN I BRAKE MY PEDALS GO TO THE FLOOR AND I HERE CLICKING. WHEN I LOOKED UP BRAKES WITH MY CAR YEAR AND MODEL THERE WERE PEOPLE WITH SIMILAR ISSUES. *TR

THE POWER STEERING IS NOT WORKING.THE VEHICLE IS HARD TO MAKE TURNS. I ONLY HAD THIS CAR ALMOST 3 YEARS AND I PURCHASED IT USED. THE POWER STEERING IS GONE AND I HAVE SEEN A LOT OF COMPLAINTS ABOUT THIS MODEL WITH POWER STEERING PROBLEMS. I KNOW THERE SHOULD BE SOME KIND OF RECALL ON THIS VEHICLE. I CAN NOT AFFORD TO HAVE THIS FIXED. I AM HOPING THAT YOU ALL WILL CHECK INTO THIS. IT IS UNSAFE. I AM CONSIDERING THE NEWS ABOUT THIS BECAUSE I KEEP GETTING THE RUN AROUND. I LOVE MY CAR AND I JUST CAN'T AFFORD TO HAVE IT FIXED BECAUSE OF THIS MECHANICAL PROBLEM.

THE STEERING COMPLETELY LOCKED UP IN DRIVEWAY, 3 PEOPLE TRIED TO TURN THE TIRES, STUCK AT 11 OCLOCK POSITION, WE COULD NOT TURN WHEELS, AND TOWED TO SHOP. THIS IS THE SHOP WRITING THIS.

I LOST POWER STEERING WHEN COMING DOWN MY STREET, IF I HAD BEEN ON OPEN HIGHWAY I HAVE NO DOUBT I WOULD HAVE CRASHED. NOW THE CAR SITS IN MY DRIVEWAY, BECAUSE I HAVE NO WARRANTY TO COVER THE NEEDED WORK, MY FIRST AND LAST FORD !!!!! *TR

WHILE DRIVING ON THE EXPRESS WAY THE CAR LOST POWER STEERING AND THE POWER STEERING FAILURE LIGHT CAME ON. BECAME ALMOST IMPOSSIBLE TO TURN THE VEHICLE. THE DASH MESSAGING SYSTEM READ SERVICE ADVANCETRAC. WE TRIED RESETTING EVERYTHING, TURNING THE CAR ON AND OFF, NOTHING FIXED IT SO WE ARE TAKING IT TO THE DEALERSHIP. BUT READ IT WAS A COMMON ISSUE AND WE BELIEVE IT SHOULD BE RECALLED SO SOMETHING LIKE THIS DOES NOT HAPPEN TO SOMEONE ELSE AND END IN A FATALITY. *TR