2011 Ford Fusion complaints

I PARKED MY CAR AND WENT TO OPEN THE DRIVERS SIDE DOOR AND THE INTERIOR HANDLE NO LONGER WORKS. IN ORDER TO OPEN THE DOOR I HAVE TO ROLL DOWN THE WINDOW TO OPEN THE DOOR, ROLL THE WINDOW BACK UP AND THEN EXIT AND LOCK THE CAR. THIS IS A SAFETY CONCERN IN CASE OF EMERGENCY AND THE EXTRA TIME NEEDED TO EXIT THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT 35 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE ELECTRONIC POWER STEERING GEARS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

BETWEEN JUNE 1ST AND JUNE 15, 2014, I BEGAN HAVING PROBLEMS WITH MY BATTERY NOT STARTING MY CAR. AFTER REMOVING THE CABLES AND CLEANING THEM, THE CAR SEEMED FINE FOR A FEW DAYS THEN IT WENT OUT. I REPLACED THE BATTERY AND THE CAR WORKED FINE. A FEW DAYS LATER, THE POWER STEERING QUIT WORKING. I LEARNED AT THAT TIME THAT MY CAR IS NOT EQUIPPED WITH HYDRAULIC POWER STEERING AFTER RESEARCHING ONLINE, I ALSO LEARNED THAT MY POWER STEERING OUTAGE WAS NOT UNIQUE AND THAT THERE WAS AN INVESTIGATION INTO THIS PROBLEM FOR MY MAKE, MODEL AND YEAR MODEL. I HAVE DRIVEN WITHOUT POWER STEERING THIS ENTIRE TIME BECAUSE I CANNOT AFFORD TO PAY THE HIGH DEALERSHIP DIAGNOSTIC FEES AND WHAT I'M SURE WILL BE EXPENSIVE REPAIRS SINCE 3 TWO DIFFERENT CALLS TO THE DEALERSHIP ABOUT THEIR EXPERIENCES WITH THIS PROBLEM WERE NOT ANSWERED WITH ANYTHING BUT "WE HAVE TO SEE IT FIRST...", EVEN THOUGH I ASKED ONLY ABOUT WHAT THEIR RECENT KNOWLEDGE AND EXPERIENCES WITH THIS PROBLEM HAVE BEEN. *TR

A WRENCH LITE UP ON MY CAR AD MY CHECK ENGINE LIGHT CAME ON WHILE DRIVING AND YOUR SLOWS DOWN WHILE DRIVING AND YOU CAN NOT GET YOUR CAR TO GO. I HAD TO STOP AND RESTART MY CAR 4 TIMES WITHIN 40 MILES. THIS NEEDS TO BE A SAFETY RECALL. I HAD KIDS IN MY CAR AND I LIVE 40 MILES OUT OF TOWN. I GOT REALLY SCARED AND DID NOT KNOW WHAT IS GOING ON. I AM NOT PAYING A MECHANIC TO FIX THIS WHEN FORD KNOWS IT IS A PROBLEM. FORD NEEDS TO PAY TO HAVE THIS FIXED. IF THIS DOES NOT GET FIXED FREE OF CHARGE I WILL NEVER BUY A FORD AGAIN. *TR

THE POWER STEERING WAS INOPERABLE, THE POWER STEERING DEFAULT LIGHT CAME ON. TURNED THE CAR OFF TO RESET IT AND IT WENT AWAY TEMPORARILY. THIS HAPPENED ONCE IN OUR GARAGE AS I WAS LEAVING FOR WORK AND THEN A DAY OR TWO LATER WHEN I WAS ABOUT 30 MILES FROM HOME . I WAS ABLE TO RESET IT ONCE MORE AND MAKE IT HOME BEFORE IT WENT OUT COMPLETELY. MY HUSBAND WAS ABLE TO DRIVE IT IN TO THE LOCAL FORD DEALER, CAREFULLY AND SLOWLY.THE STEERING WAS SO DIFFICULT TO MANAGE I COULD NOT STEER THE CAR AT ALL. WE HAD IT REPAIRED AT THE COST OF $1732.71. I HAD MADE THE LAST PAYMENT 3/28/2015 AND DID NOT THINK THE STEERING SHOULD BECOME INOPERABLE ON A 4 YEAR OLD CAR. WE BOUGHT THE CAR NEW AND HAVE TAKEN GOOD CARE OF IT, TAKING IT IN FOR ALL REGULAR OIL CHANGES AND MAINTENANCE. THE STEERING GEAR ASSEMBLY HAD TO BE REPLACED. I THINK THE POWER STEERING RECALL SHOULD BE APPLIED TO 2011 FUSIONS AS WELL. *TR

UPON STARTING MY CAR AFTER BEING PARKED OVERNIGHT, THE "SERVICE ADVANC TRAC MESSAGE CAME ON ALONG WITH RED BRAKE LIGHT, ABS LIGHT, TRACTION CONTROL, AND CHECK BRAKE SYSTEM MESSAGE. FORD SERVICE TECH PERFORMED DIAGNOSTIC AND CONCLUDED IDS TEST CODE B1342, INTERNAL FAULT IN CONTROL MODULE, NEEDS ABS CONTROL MODULE AT COST OF $860.00!! AFTER DOING SOME RESEARCH ONLINE, I FIND THAT THIS IS A VERY COMMON PROBLEM WITH THE FORD VEHICLES. THIS SHOULD BE RECALLED!! *TR

MY DAUGHTER WAS DRIVING, MADE A RIGHT TURN WHEN THE STEERING GOT TOUGH. SHE WAS ABLE TO PULL INTO AN IMMEDIATE DRIVEWAY ON THE RIGHT WHEN THE STEERING FROZE UP. SHE WAS NOT ABLE TO MANEUVER THE CAR AFTER THAT. I UNDERSTAND THERE ARE MULTIPLE COMPLAINTS FOR THE SAME ISSUE. FORD HAS ADVISED THEY DO NOT HAVE A RECALL FOR THIS SO THEY WILL NOT REPAIR. *TR

DRIVER SIDE DOOR LATCH FAILED CAUSING THE DOOR TO FLY OPEN AND NO ABLE TO STAY CLOSED. THIS LATCH FAILED TWICE. THE SECOND OCCURRENCE WAS SEPT 9 2013. *TR

FEB 16, 2015: UPON THE FIRST START AFTER REPLACING THE BATTERY, THE "POWER STEERING ASSIST FAILURE" WARNING WAS DISPLAYED. THIS IS THE FIRST KNOWN APPEARANCE OF THIS WARNING. THE WARNING MESSAGE WENT AWAY AFTER RE-STARTING THE ENGINE. MID-TO-LATE, MARCH, 2015: SEVERAL OCCURRENCES OF THE POWER STEERING WARNING; ALL WENT AWAY AFTER RE-STARTING THE ENGINE. THE WARNING DID NOT OCCUR AT EVERY START OF THE ENGINE. APRIL 1, 2015: VEHICLE TAKEN IN TO A FORD DEALER FOR SERVICE. THE POWER STEERING CONTROL MODULE (PSCM) WAS PROGRAMMED. APRIL 20, 2015: THE POWER STEERING WARNING MESSAGE DISPLAYED AGAIN AFTER STARTING THE ENGINE. MESSAGE WENT AWAY UPON RE-START. APRIL 23, 2015: VEHICLE WAS EXAMINED BY A FORD DEALER. IT WAS DETERMINED THE PSCM NEEDED TO BE REPLACED. THE PART NEEDED TO BE ORDERED AND THE REPLACEMENT WOULD BE DONE AT A LATER DATE. MAY 1, 2015: VEHICLE SCHEDULED TO HAVE THE PSCM REPLACED. *TR

I HAVE HAD INTERMITTENT ISSUES WITH MY POWER STEERING SINCE I PURCHASED THE CAR IN 2012. DURING THE COLDER DAYS OF THE YEAR WHEN I STARTED MY CAR I RECEIVED A MESSAGE SAYING POWER STEERING FAULT AND I DID NOT HAVE POWER STEERING WHILE THE MESSAGE WAS UP. RESTARTING THE CAR RESOLVED THE ISSUE SO I IGNORED IT AS IT ONLY OCCURRED ON COLD WINTER MORNINGS AND IT DID NOT OCCUR WHILE I WAS DRIVING. I WASN'T AWARE FORD FUSIONS USED THE EPAS SYSTEM, I THOUGHT THE ERROR WAS COMING FROM THE POWER STEERING FLUID THICKENING UP BUT I SOON REALIZED MY CAR DID NOT HAVE A HYDRAULIC SYSTEM. ON 4/25/2015 I WAS DRIVING DOWN MAIN ST AND I NOTICED MY CAR WAS SUDDENLY PULLING ME TO THE RIGHT SIDE OF THE ROAD AND I HAD A HARDER TIME STEERING THE VEHICLE. SOON AFTER I RECEIVED A MESSAGE SAYING "SERVICE ADVANCETRAC", AND "SERVICE POWER STEERING NOW" APPEARED ON MY CONSOLE. I PULLED INTO A PARKING LOT AND REALIZED I LOST MY POWER STEERING. I POWERED OFF THE CAR AND TURNED IT BACK ON AND THE ERROR MESSAGES CAME BACK. I WAS ABLE TO DRIVE MY CAR BACK TO MY APARTMENT WITH SOME DIFFICULTY, I'M JUST HAPPY I WASN'T ON THE HIGHWAY OTHERWISE I COULD OF GOT INTO AN ACCIDENT. I WILL DROP THE CAR OFF TO THE DEALER TOMORROW BUT I'M HOPING MY WARRANTY COVERS THE PART. IF NOT, I MAY NEVER PURCHASE A FORD AGAIN AFTER READING UP ON THE EPAS SYSTEM FAILURES. FORD REALLY NEEDS TO GET THEIR ACT TOGETHER AND CREATE A RECALL FOR THIS DANGEROUS ISSUE. *TR

POWER STEERING WENT OUT SHUTTING AT MCDONALDS DRIVE THRU. I COULD NOT TURN THE CAR. POWER ASSIST LIGHT WAS IN. I FINALLY GOT THE CAR TO TURN BUT UR WAS VERY DIFFICULT. WHEN I GOT THROUGH THE DRIVE THRU I PARKED TURNED THE CAR OFF AND BACK ON AND THE STEERING RETURNED TO NORMAL. *TR

JUST GOT DONE GETTING GAS AT A GAS STATION WENT IN AND PAID CAME OUT TO FIND I COULD BARELY STEER MY CAR. IT ALMOST HAS CAUSED MULTIPLE ACCIDENTS DRIVING IN PARKING LOTS AS ITS VERY HARD TO TURN SHARP AND FAST AT A SLOW SPEED. BEING AS I CANNOT AFFORD A NEW CAR NOR THE AMOUNT TO FIX MY CAR I AM FORCED TO DRIVE THIS VEHICLE AS IS. *TR

UPON SHIFTING INTO GEAR AFTER STARTUP, I RECEIVED A MESSAGE ON THE DASH DISPLAY THAT THE POWER STEERING SYSTEM HAD A "FAULT." WHEN I SLOWLY PROCEEDED FROM A PARKED POSITION AND BEGAN TO TURN FROM THE PARKING AREA, I DISCOVERED THAT THERE WAS NO STEERING ASSIST AND THAT THE POWER STEERING SYSTEM HAD FAILED. I WAS ABLE TO SLOWLY BACK UP INTO A PARKED POSITION. *TR

AS I WAS DRIVING AROUND AND PROSPECTING FOR MY JOB, MY POWER STEERING SUDDENLY QUIT AND THE WARNING DINGED 3 TIMES. AS THIS WAS THE FIRST TIME THIS HAD HAPPENED, I SIMPLY SHUT OFF MY CAR QUICKLY AND RESTARTED IT AND THE SYSTEM RESET AND I HAD POWER STEERING AGAIN. THIS WENT ON ANNOYINGLY FOR A FEW MONTHS HAVING TO STOP AND SHUT OFF THE ENGINE TO FIX THE PROBLEM UNTIL APRIL OF 2015 WHEN I WAS DRIVING AROUND PROSPECTING AND MY CAR DID THE SAME THING EXCEPT AT A FASTER RATE OF SPEED. UNTIL THIS POINT IT GENERALLY HAPPENED AS I SHIFTED GEARS TO REVERSE OR DRIVE WHEN THE POWER STEERING FAILED; THIS TIME IT HAPPENED IN DRIVE WHILE I WAS GOING ABOUT 15 MPH AND THE SIMPLE FIX OF SHUTTING OFF THE ENGINE AND RESTARTING IT DID NOT WORK. ANOTHER ERROR MESSAGE APPEARED "SERVICE ADVANCETRAC" AND I WAS UNABLE TO GET MY POWER STEERING TO WORK UNTIL I TOOK IT INTO THE DEALER. THANKFULLY I WAS ONLY GOING 15 MPH BUT WITH THE AMOUNT OF SIMILAR STORIES (SOME UNFORTUNATELY NOT SO LUCKY) I HAVE ENCOUNTERED ONLINE, I STRONGLY FEEL THE NHTSA NEEDS TO MOVE THEIR ASS ON THIS INVESTIGATION AND GET THESE POTENTIALLY DESTRUCTING MACHINES OFF THE ROADS AND HIGHWAYS! GET FORD TO ISSUE A RECALL! I THINK OVER 1 MILLION VEHICLES WARRANTS IT!! *TR

POWER STEERING HAS GONE OUT SEVERAL TIMES SINCE I FIRST BOUGHT THIS CAR. EACH TIME I HAVE TAKEN IT INTO THE DEALER IN THE PAST THEY HAVE TOLD ME THEY WEREN'T WILLING TO LOOK AT IT WITHOUT A FAULT CODE ON THE DASH. TODAY (04/17/2015) I FINALLY MANAGED TO GET THEM TO LOOK AT THE CODE AND THEY ARE UNWILLING TO FIX THE PROBLEM UNDER WARRANTY DESPITE IT HAVING BEEN AN ONGOING ISSUE. LOOKING IT SEEMS TO BE A PROBLEM NOT JUST RELATED TO MY CAR, BUT A NUMBER OF THESE 2011 FUSIONS. *TR

I WAS DRIVING MY CAR TO THE GAS STATION AND ALL OF A SUDDEN I WAS UNABLE TO TURN THE STEERING WHEEL. THE MESSAGE POPPED UP SAYING SERVICE POWER STEERING NOW. I WAS EVENTUALLY ABLE TO TURN IT BUT IT IS VERY HARD TO DO SO. *TR

WITHOUT WARNING THE POWER STEERING STOPPED WORKING AND THE CAR WAS EXTREMELY DIFFICULT TO PULL OVER TO THE SIDE OF THE ROAD. FORD INFORMED ME THE POWER STEERING UNIT HAD FAILED FOR NO REASON. EXTREMELY DIFFICULT TO EVEN DRIVE TO FORD DEALERSHIP AS THE STEERING KEPT TRYING TO OVERCORRECT LEFT AND THEN RIGHT. JUST HAPPY TO BE ALIVE !!!!! *TR

WHILE DRIVING MY CAR TO THE LOCAL DELI MARKET THE POWER STEERING IN MY CAR JUST STOPPED WORKING. I WAS UNABLE TO ADEQUATELY STEER MY CAR. I WAS FORTUNATE THAT THERE WAS A DRIVE WAY I COULD TURN INTO. THIS IS VERY DANGEROUS AND I WAS ALSO FORTUNATE I WASN'T IN HEAVY TRAFFIC OR TRYING TO MAKE A TURN. IT HAS COME TO MY ATTENTION THAT THIS IS AN ISSUE WITH SOME OF THE FORD FUSIONS HOWEVER FORD IS NOT ANNOUNCING A RECALL NOR ADVISING OWNERS OF THIS ISSUE. IT HAS THE POTENTIAL TO CAUSE A FATAL ACCIDENT. *TR

4 TIMES IN THE LAST 2 WEEKS MY 2011 FORD FUSION SE HAS HAD A POWER STEERING FAILURE. TWICE CAUSING COMPLETE LOSS OF CONTROL OF THE CAR AND ANOTHER TWO TIMES TURNED THE CAR INTO THE SIDEWALK WITH PEDESTRIANS IN THE WAY(NO ONE WAS HURT....THIS TIME). WHILE THE CAR IS STILL DRIVABLE THERE IS AN EXCESSIVE AMOUNT OF FORCE REQUIRED TO STEER THE CAR. SO MUCH SO THAT MY WIFE-NOT A WEAK WOMEN AT ALL WAS NOT ABLE TO STEER THE CAR AND DROVE OFF THE ROAD. EVEN IF YOU ARE ABLE TO STEER THE CAR TO AVOID AN ACCIDENT YOU CAN PRETTY MUCH JUST DRIVE IN A STRAIGHT LINE AS TURNING IS NEXT TO IMPOSSIBLE. SOMETHING HAS TO BE DONE ABOUT THIS SOON. THIS IS NOT ONLY DANGEROUS FOR THE DRIVER AND PEOPLE IN THE CAR BUT FOR ANYONE AROUND A 2010-2012 FORD FUSION. LIKE A SAID, WE ALMOST STRUCK PEDESTRIANS TWICE. LETS NOT WAIT FOR SOMEONE TO GET HURT OR EVEN KILLED BEFORE ACTION IS TAKEN. *TR

WAS DRIVING ABOUT 30MPH AND WHEEL IMMEDIATELY LOCKED UP. DASH BOARD DISPLAY A MESSAGE " POWER STEERING ASSIST FAULT AND SERVICE ADVANCETRAC". I WAS ABLE TO TURN THE CAR OFF AND BACK ON AND THAT FIX THE PROBLEM HOWEVER HAS HAPPEN AGAIN TWO DAYS LATER AND TURN THE ENGINE OFF AND BACK ON IS NO LONGER WORKING. WHEEL IS VERY HARD TO TURN MAKING THE CAR IMPOSSIBLE TO DRIVE. HAVE AN APPT WITH FORD BUT FROM WHAT I'M READING IT SEEM LIKE THE ISSUE ISN'T COVERED UNDER WARRANTY. *TR

WHEN UR GOING 60 MPH OR FASTER. IT FEELS LIKE THE REAR END IS SWAYING. I JUST BOUGHT THE CAR 7 MONTHS AGO. *TR

POWER STEERING FAILURE. *TR

WHEN I TURNED ON MY FORD FUSION THE OTHER DAY, I SAW A POWER STEERING FAILURE MESSAGE COME UP ON MY DASH. I HAD LOST POWER STEERING ON THE VEHICLE AND WAS UNSURE WHAT TO DO. I SHUT THE VEHICLE OFF AND STARTED THE CAR BACK UP WHICH RESOLVED THE ISSUE FOR NOW. I'M NERVOUS THIS COULD HAPPEN AGAIN WHEN DRIVING AT HIGH SPEEDS ON THE FREEWAY DURING MY COMMUTE. *TR

DRIVING TO THE STORE POWER STEERING JUST WENT OUT KNOW WARNING. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, EXCESSIVE FORCE WAS REQUIRED IN ORDER TO MANEUVER THE STEERING WHEEL. THE POWER STEERING WARNING LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.

THIS IS NOW THE 6TH REPORT OF STEERING FAILURE ON THIS CAR. THIS INCIDENT HAPPENED EASTER SUNDAY (APRIL 5, 2015) WITH APPROXIMATELY 176K MILES ON THE CAR. THIS TIME I WAS TURNING AT A STOP SIGN AND THE STEERING FAILED COMPLETELY. THE POWER STEERING FAILURE LIGHT CAME ON WITH NO WARNING AND I COULD NOT TURN. IF THERE WOULD HAVE BEEN A CAR THERE, I WOULD HAVE HIT IT. I HAD TO KILL THE ENGINE TO RE-ENGAGE THE STEERING CONTROL. IT RESET ITSELF. THE OTHER REPORT #10693725 DATED 11-MAR-2015 REFERRED THE OTHER FAILURES: 9/25/2014 POWER STEERING COMPLETE LOSS TURNING INTO PARKING SPACE 9/29/2014 POWER STEERING COMPLETE LOSS ON HIGHWAY 10/7/2014 POWER STEERING COMPLETE LOSS ON HIGHWAY 10/09/2014 POWER STEERING COMPLETE LOSS ON HIGHWAY 3/9/2015- POWER STEERING COMPLETE LOSS WHILE TRAVELING 83 MILES AN HOUR WITH TRAFFIC 4/5/2015- POWER STEERING COMPLETE LOSS TURNING RIGHT. *TR

THE POWER STEERING ASSIST FAILED ON MY CAR 5 TIMES SO FAR, ONCE WHILE I WAS DRIVING WHICH CAUSED ME TO CRASH INTO A CURB AND GET A FLAT TIRE. (!) IT SEEMS TO RESET ITSELF AFTER I TURN THE CAR OFF AND TURN IT BACK ON. I AM WORRIED THIS FAILURE OF MY POWER STEERING IS GOING TO HAPPEN WHILE I AM DRIVING ON THE FREEWAY WHICH I MUST DRIVE ON IN HEAVY TRAFFIC EVERYDAY. THIS IS VERY DANGEROUS. AFTER READING ALL THE OTHER COMPLAINTS ABOUT THIS ISSUE WITH THIS MAKE, MODEL AND YEAR OF CAR, I AM SUPRISED MY CAR HAS NOT YET BEEN RECALLED. SOMEONE IS GOING TO GET KILLED IF THIS PROBLEM IS NOT ADDRESSED AND FIXED. I DON'T HAVE THE MONEY TO FIX MY CAR, AND FROM WHAT I READ, FORD AUTO REPAIR DOESN'T EVEN KNOW HOW TO FIX THIS PROBLEM. WHAT A NIGHTMARE. PLEASE RECALL. *TR

ONE MORNING I STARTED MY CAR AND THE STEERING WHEEL LOCKED UP AND A WARNING "POWER STEERING DEFAULT ASSIST" APPEARED. I TURNED THE CAR OFF THEN RESTARTED AND THE POWER STEERING WAS FINE. THIS INCIDENT HAPPENED 2 MORE TIMES IN FEBRUARY. AFTER THE 4TH OR 5TH WARNING APPEARED, I MADE AN APPOINTMENT WITH THE DEALERSHIP I PURCHASED THE CAR FROM. THE INFORMED ME THAT THEY COULD NOT REPLICATE THE PROBLEM AND THAT THE COULD NOT DETECT A MALFUNCTION CODE. LAST WEEK IT HAPPENED AGAIN NOT JUST ONCE BUT TWICE WHILE I WAS PARKED IN A HOSPITAL PARKING DECK. AFTER THE THIRD TRY, THE STEERING RESET ITSELF. THE NEXT DAY THE POWER STEERING LOCKED UP AND IT DID NOT RESET. I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. NOW THEY WANT TO STICK ME WITH AT $2000.00 REPAIR STATING THAT THE PROBLEM IS NOT COVERED UNDER WARRANTY AND THAT FORD DOES NOT HAVE A RECALL. I HAD THE CAR IN THE SHOP THREE TIMES IN 2014 FOR A PROBLEM WE THOUGHT WAS THE RACK AND PINION. AGAIN, BECAUSE THE SERVICE DEPARTMENT COULD NOT DUPLICATE THE PROBLEM, THE CAR NOW HAS HAD MORE DAMAGE TO THE STEERING. THANKFULLY, MY SON AND I MADE IT HOME ACROSS THE MOUNTAIN AFTER HIS DOCTORS APPOINTMENT BEFORE THE CAR'S STEERING COMPLETELY LOCKED UP. *TR

AFTER GETTING GAS AND CAR WAS OFF AND IN PARK, TRIED TO GO THE POWER STEERING WAS GONE AND THE CAR WAS NOT CONTROLLABLE. NO ONE SEEMS TO KNOW THE EXACT PROBLEM. *TR

THE POWER STEERING RACK WENT OUT ON MY 2011 FORD FUSION. I COULD NOT DRIVE IT WHILE BEING FIXED WHICH WAS A PAIN, BUT I DID GET A LONER VEHICLE TO USE FOR THE GAS USED WHILE BEING FIXED. I PAID TO HAVE THE VEHICLE TOWED TO THE FORD GARAGE. IT SAT FOR THE WEEKEND. AFTER THE DIAGNOSIS I HAD TO COME INTO TOWN (17 MILES) TO PAY FOR THE PART BEFORE IT WOULD BE ORDERED. THE PROBLEM OCCURRED ON A THURSDAY AND IT WAS REPAIRED THE FOLLOWING WEDNESDAY AT THE END OF THE DAY. TOTAL BILL WAS $1708 AND CHANGE. WITH A THREE WARRANTY IT WAS NOT COVERED. HOWEVER THERE HAVE BEEN 94 COMPLAINTS ON THE VEHICLE MODEL OF WHICH 39 WERE FOR THE POWER STEERING RACK. OTHER FUSION MODELS WERE FIXED UNDER A RECALL. I BELIEVE MINE SHOULD ALSO BE COVERED BY FORD BECAUSE OTHER MODELS WERE COVERED. I AM FORTUNATE THE POWER STEERING WENT OUT ON A CITY STREET AND NOT ON AN INTERSTATE HIGHWAY WHILE I WAS DRIVING THE PREVIOUS WEEK DRIVING AT 65 MPH. I AM 71 YEAR OLD WIDOW AND DO NOT DRIVE RECKLESSLY. MANY POWER STEERING RACKS LAST WELL OVER 100,000 MILES. I REALLY DON'T FEEL SAFE IN THIS CAR ANYMORE. I PROBABLY WILL BE CAR SHOPPING AT ANOTHER BRAND DEALER. *TR

THE 2011 FORD POWER STEERING UNIT FAILED GAVE A WARNING TO SERVICE THE CAR. THE DEALER FOUND NOTHING WRONG. VEHICLE IS NOT SAFE TO DRIVE POST FAILURE AND THE PROBLEM IS NOT REPEATABLE AT THE DEALER. THE DASHBOARD READS "STEERING ASSIST FAILURE'. *TR

MY HUSBAND AND I BOUGHT A 2011 FORD FUSION IN DECEMBER OF 2012, IT WAS USED WE BOUGHT IT. I HAD 30,000 MILES WHEN WE FIRST DROVE IT. WE DO REGULAR MAINTENANCE ON THE CAR AND NEVER HAD A PROBLEM WITH IT. IT WAS NOT UNTIL IT REACHED OVER THE 50,000 MILES HE STARTED TO HAVE PROBLEMS WITH IT. THE CHECK FUEL INLET LIGHT KEEPS COMING ON ABOUT EVERY OTHER WEEK AFTER WE PUT FUEL IN THE VEHICLE. WE READ THE MANUAL, AND DID AS IT SAID TO FOLLOW THE STEPS AS SUGGESTED. IT WORKS FOR A WHILE BUT THE MESSAGE KEEPS COMING BACK. THIS WEEK, THE MOTOR SERVICE LIGHT COME UP, AND IT SCARED ME TO DEAD. I DID SOME RESEARCH AND FOUND OUT THERE IS A WHOLE LOT OF PEOPLE WITH THE SAME PROBLEM. I'M WONDERING HOW COME THEY HAVEN'T MADE A RECALL. I DON'T WANT TO TAKE MY CAR IN TO GET IT FIX IF ITS SOMETHING THAT ITS DEFECTIVE AND THE CAR DEALER MUST TAKE CARE OF IT. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING CAR THE POWER STEERING FAILED CAUSING A LOSS OF PROPER CONTROL OF THE CAR. THE CAR STEERING WOULD NOT BUDGE AND WAS VERY DIFFICULT TO PULL OVER TO A SAFE PLACE. MESSAGE ON DASHBOARD READ POWER STEERING ASSIST FAILURE. THIS HAS HAPPENED 3 TIMES IN THE LAST 7 DAYS. *TR

STARTED CAR AND IMMEDIATELY POWER STEERING FAULT ASSIST CAME ON AND COULD NOT MOVE STEERING WHEEL TURNED CAR OFF AND BACK ON AND IT CORRECTED ITSELF AND I DROVE FROM FL TO GA WITH NO PROBLEM. 2 DAYS LATER SITTING IN DRIVEWAY THE SAME PROBLEM OCCURRED TURNED CAR OFF AND BACK ON AND IT FIXED THE PROBLEM .UNTIL NEXT TIME I HAVE GOOGLED THE ISSUE AND THERE ARE 500K REPORTS OF THIS HAPPENING AND FORD NEEDS TO DO A RECALL. A 26K CAR SHOULD NOT HAVE MAJOR MECHANICAL PROBLEMS IN 4 YEARS. *TR

TL*THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED AS THE POWER ASSIST FAILURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE SERVICE ENGINE AND THE WRENCH WARNING LIGHTS ILLUMINATED INTERMITTENTLY. IN ADDITION, THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. UPDATED 6/30/15*CN UPDATED 9/18/15*JS

MY POWER STEERING IS OUT I WAITED THE 30 SECONDS AND LONGER WITH NO GOOD RESULTS I DROVE IT HOME AND WAITED AND STILL NO STEERING ASSIST THERE IS A FAULT LIGHT ON THE INSTRUMENT CLUSTER. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. THE CONTACT STATED THAT THE POWER STEERING DEFAULT AND POWER STEERING LOW WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000. UPDATED 4/30/15*CN UPDATED 10/23/2015 *JS

I HAVE EXPERIENCED MULTIPLE INSTANCES OF LOSING POWER STEERING BOTH WHILE STATIONARY AND DRIVING. THE CAR GENERATES A "POWER STEERING ASSIST FAULT" AND "SERVICE POWER STEERING NOW" ERROR MESSAGE. OFTEN AFTER TURNING OFF THE CAR AND RESTARTING (SOMETIMES TAKING SEVERAL TIMES), THE FAULT WILL CLEAR AND THE CAR OPERATES AGAIN NORMALLY; HOWEVER, THIS HAS RECURRED AT LEAST 3-4 TIMES IN THE FOUR YEARS I HAVE OWNED THE CAR. THIS ALSO OCCURS WHILE DRIVING, WHICH WOULD PRESENT A SIGNIFICANT SAFETY HAZARD FOR SOMEONE UNLIKE MYSELF WHO DOES NOT HAVE PRIOR EXPERIENCE WITH MANUAL STEERING VEHICLES THAT CAN ADJUST ON THE FLY. WHEN TAKEN TO THE DEALER FOR DIAGNOSIS/ASSISTANCE SEVERAL TIMES, I AM TOLD THEY CANNOT DIAGNOSE IT UNLESS IT IS ACTIVELY SHOWING THE ERROR CODE (WHICH IS NOT FEASIBLE AS THE CODES CLEAR AFTER THE CAR IS TURNED OFF, AND TYPICALLY WOULD REQUIRE EITHER A TOW TO A DEALERSHIP OR THE ABILITY TO DRIVE STRAIGHT TO A FORD FACILITY AT THE PRECISE TIME THE INCIDENT OCCURS, WITHOUT TURNING THE CAR OFF AT ANY POINT) AND THUS IT DOES NOT GET ADDRESSED OR FIXED. I HAVE READ SEVERAL OTHER REVIEWS OF OTHERS HAVING THE SAME ISSUE WITH THIS SAME MAKE AND MODEL, AND MANY HAVE RESULTED IN HIGHLY COSTLY RECOMMENDATIONS FOR REPAIR WHICH DO NOT FIX THE PROBLEM. I SEE THAT NHTSA CURRENTLY HAS AN INVESTIGATION ONGOING REGARDING THIS SAME ISSUE, AND AS SUCH WANTED TO ENSURE I DID MY PART BY FORMALLY DOCUMENTING ANOTHER INSTANCE OF THIS PROBLEM, AS I FELT FORD'S REPORT THAT IT IS AN ISOLATED INC

RECENTLY WHILE TURNING ON THE CAR I HAVE NO POWER STEERING. I USUALLY WAIT A WHILE AND IT KICKS ON OR I TURN CAR ON AND OFF TO FIX IT. ONE TIME I WAS LEAVING ON MY STREET AND IT WENT OUT AND FLASHED ON MY DASH. I PARKED THE CAR AND TURNED ON AND OFF TO FIX... I AM CONCERNED THAT THIS WILL GO OUT ON THE HIGHWAY AND CAUSE A VERY SERIOUS ACCIDENT... *TR

REAR DOORS WOULD NOT LATCH. SEE INVESTIGATION: EA 15-002. AFTER MANUALLY LOCKING THE LEFT DOOR, THE DOOR LATCHES, BUT NOW WILL NOT OPEN WITH THE INTERIOR OR EXTERIOR DOOR HANDLE. WITH THE RIGHT DOOR, IT INITIALLY WOULD NOT LATCH EITHER. I MANUALLY LOCKED, UNLOCKED AND LOCKED IT, AND IT FUNCTIONS NORMALLY. I BELIEVE THIS HAS SOMETHING TO DO WITH THE POWER DOOR LOCKS DISLODGING A SPRING, OR A ROD/LINKAGE GOING INTO AN OVERLIMIT CONDITION SINCE THIS HAPPENED TO BOTH THE *SAME* DAY AND IT WAS JUST AFTER SOME BATTERY MAINTENANCE WAS PERFORMED. *TR

POWER STEERING FAILURE LIGHT CAME ON WHEN STARTING THE CAR. RESULTING IN NO POWER STEERING AT ALL. THIS HAS OCCURRED MANY TIMES OVER THE PAST SEVEN MONTHS. IN EACH CASE, WE WERE ABLE TO RESET THE SYSTEM BY TURNING OFF THE IGNITION AND RESTARTING THE CAR. ON 3-2-15 FAILURE OCCURRED AGAIN, THIS TIME IT TOOK THREE ATTEMPTS TO RESET THE SYSTEM. WE TOOK THE CAR TO A FORD DEALER ON 10-27-14. WE WERE TOLD THE POWER STEERING RACK AND RELATED COMPONENTS HAD FAILED AND NEEDED REPLACEMENT AT AN APPROXIMATE COST OF $1600.00. WE CONSIDER THIS A MAJOR SAFETY ISSUE AND WERE SURPRISED TO FIND THAT FORD WAS NOT TAKING CARE OF THIS SAFETY HAZARD WITH A RECALL. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT 83 MPH, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER AND THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE STEERING WHEEL REQUIRED EXCESSIVE FORCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 159,000.

WHEN STARTING VEHICLE RED BRAKE LIGHT ON, ABS LIGHT, TRACTION CONTROL LIGHT, CHECK BRAKE SYSTEM MESSAGE AND SERVICE ADVANCE TRAC MESSAGE ON VERIFIED BY FORD SERVICE TECHNICIAN: IDS TEST HAD CODE FOR B1342, INTERNAL FAULT IN CONTROL MODULE, NEEDS ABS CONTROL MODULE REPLACED AT COST OF $860. IN RESEARCHING THIS ON THE INTERNET I FOUND THAT THERE ARE MANY COMPLAINTS ABOUT THIS FAULTY MODULE AND FEEL THAT THIS SHOULD BE RECALLED BY FORD MOTOR COMPANY. *TR

MY 2011 FORD FUSION WORKED FINE FOR ABOUT A YEAR AFTER THE ORIGINAL PURCHASE IN NOVEMBER OF 2013 FROM FRAMINGHAM FORD LINCOLN. IN DECEMBER OF 2014, THE POWER STEERING AND ADVANCETRAC SUFFERED A TOTAL SYSTEM FAILURE. I BROUGHT IT IN TO FRAMINGHAM FORD LINCOLN'S SERVICE DEPARTMENT WHERE IT WAS REPAIRED. THE SAME FAILURE OCCURRED IN JANUARY OF 2015. I BROUGHT THE CAR IN AGAIN AND THE SERVICE DEPARTMENT TOLD ME THEY REPLACED THE RACK WHICH THEY DID NOT FEEL WAS NECESSARY THE FIRST TIME, AND EXPRESSED THEIR CONFIDENCE THAT THE CAR WOULD HOLD UP THIS TIME AROUND. THE POWER STEERING AND ADVANCETRAC FAILED FOR A THIRD TIME IN FEBRUARY OF 2015, AND I FORCED FORD TO TAKE THE CAR BACK AND PROVIDE ME WITH ANOTHER ONE. HOWEVER, OVER 5000 DOLLARS OF MY ORIGINAL FINANCING HAS BEEN ROLLED INTO MY NEW LOAN FOR THE CAR I RECEIVED TO REPLACE THE FUSION. THIS IS UNACCEPTABLE TO ME, AND I FILED A COMPLAINT WITH THE MASSACHUSETTS ATTORNEY GENERAL SEEKING MEDIATION TO GET THAT MONEY BACK. EVERY TIME THIS ERROR OCCURRED, THE CAR BECOME UNSAFE AND UNRELIABLE AS THE STEERING WOULD TOUGHEN UP AND MAKE IT NEAR IMPOSSIBLE TO OPERATE. THE THREE TIMES THE STEERING AND ADVANCETRAC FAILED, I WAS ON THE ROAD DRIVING AND I COULD HAVE SERIOUSLY INJURED MYSELF OR OTHERS. FORD REFUSES TO PUBLICLY ACKNOWLEDGE THIS ISSUE. THEY ARE ENDANGERING DRIVERS ACROSS THE COUNTRY WITH THEIR GROSS NEGLIGENCE AND LACK OF CONCERN FOR THEIR CUSTOMERS' SAFETY. I WANT TO REPORT THIS ISSUE BECAUSE APPARENTLY, ACCORDING TO WHAT I HAV

WAS DRIVING THE VEHICLE ON THE HIGHWAY AT 70 MPH WHEN POWER STEERING AND ELECTRONIC STABILITY CONTROL SUDDENLY QUIT WORKING AND "SERVICE NOW" MESSAGE APPEARED. RESET WHEN I WAS ABLE TO PULL OFF THE ROAD AND TURN THE CAR OFF AND ON. WAS DRIVING STRAIGHT AT THE TIME, THANKFULLY. *TR

I STARTED RECEIVING A POWER STEERING ASSIST FAILURE WARNING LIGHT, AND LOSS OF POWER STEERING, ABOUT A WEEK BEFORE IT FAILED COMPLETELY. EACH TIME I WAS IN A PARKING LOT AND RESET THE WARNING LIGHT BY TURNING OFF THE CAR AND TURNING IT BACK ON. I WAS PULLING OUT OF THE DRIVEWAY ON FRIDAY MARCH 6TH, 2015 WHEN THE LIGHT CAME BACK ON, AND I LOST POWER STEERING IN THE VEHICLE. DUE TO THE VEHICLE NOT BEING OPERABLE ON THE ROAD, I HAD IT TOWED TO THE LOCAL FORD DEALERSHIP. THEY DIAGNOSED THE ISSUE AS A STEERING RACK MODULE FAILURE AND SUGGESTED A REPLACEMENT OF THE STEERING RACK. WE ENDED UP HAVING THEM REPLACE IT AND THE TOTAL BILL WAS OVER $1,700.00. THE DEALERSHIP STATED THAT THIS IS A COMMON PROBLEM WITH THIS SPECIFIC MODEL YEAR AND CAR AND HAD THIS PART IN STOCK. A SIMPLE INTERNET SEARCH ALSO SHOWS THAT MANY OTHER CARS WITH THIS SPECIFIC MODEL YEAR HAVE THE SAME ISSUE. PLEASE LOOK INTO ISSUING A RECALL AS LOSING POWER STEERING COULD POTENTIALLY BE DANGEROUS IF DRIVING THE CAR ON A HIGHWAY. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT RESTARTED THE VEHICLE AND IT RESUMED TO NORMAL OPERATION. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.....UPDATED 06/09/15*BF THE CONSUMER STATED THE POWER STEERING WENT COMPLETELY OUT IN THE FIRST WEEK OF APRIL. IT WAS TAKEN TO A FORD DEALERSHIP, AND WAS ADVISED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. UPDATED 11/20/2015*JS

WHILE DRIVING DOWN A STREET SUDDENLY TRULY OUT OF NO WHERE, THE CAR DINGS AND POWER STEERING FAILURE REPAIR ADVANCEDTRAC NOW APPEARED IN THE DISPLAY. THE CAR LOST POWER STEERING AND I NEARLY RAN INTO SOMEONE WHILE ATTEMPTING TO PULL INTO A PARKING LOT TO PARK. I RESEARCHED THE ISSUE SINCE THE DEALERSHIPS "FRONT END PERSON" WAS NOT AVAILABLE ON SATURDAY WHEN I HAD THE PROBLEM AND IT IS A VERY COMMON PROBLEM WITH THE CAR. I COULD NOT IMAGINE IF MY WIFE WOULD HAVE BEEN DRIVING WOULD SHE HAVE BEEN ABLE TO PULL THE CAR OVER WITHOUT HURTING HERSELF OR SOMEONE ELSE. THERE WAS ZERO WARNING, ONE MOMENT EVERYTHING WAS FINE AND THE NEXT POWER STEERING WAS OUT AND I WAS ON MY OWN. THIS IS UNACCEPTABLE, ESPECIALLY BEING A COMMON PROBLEM THAT COST $2081 TO FIX FROM MY LOCAL DEALERSHIP. THIS SHOULD BE LOOKED INTO AS A RECALL! *TR

I WAS BACKING OUT OF MY DRIVE WAY, MY CAR ACTS LIKE IT WAS GOING TO DIE MY POWER STEERING GOES OUT. KN THE MESSAGE CENTER IT SAYS POWER STEERING ASSISTS FAULT AND THEN SERVICE ADVANCE TRAC. HAVE NOT HAD POWER STEERING SINCE BUT IT HAS CAME BACK ON FOR ABOUT AN HOUR AT THE MOST THREE DIFFERENT TIMES. *TR