I STARTED MY VEHICLE AND LET IT WARM UP A COUPLE OF MINUTES BEFORE I LEFT MY JOB ON COLD NIGHT. WHEN I BACKED OUT OF MY SPOT AND WENT FORWARD MY SERVICE POWER STEERING MESSAGE CAME ON AND THEN SERVICE ADVANCED TRACK CAME ON. WHEN I STOPPED AT THE LIGHT TO TURN I NOTICED THAT I HAD NO POWER STEERING. I SEEN ONLINE THAT THERE WAS A RECALL FOR THIS ISSUE. I CALLED MY LOCAL DEALERSHIP AND WAS INFORMED MY VEHICLE WAS NOT LISTED IN THIS RECALL. I THEN CALLED FORD MOTOR CO. AND NEITHER PARTY COULD TELL ME WHY MY VEHICLE WAS NOT LISTED IN THIS RECALL WHEN IT WAS INDEED A 2011 FORD FUSION WITHOUT A 3.5 AND HAD THE STEERING ISSUE AS DESCRIBED IN THE RECALL. NOT HAVING POWER STEERING ALL AT ONCE WITH NO PRIOR WARNING CAN BE A VERY DANGEROUS THING. LUCKILY IN MY CASE IT WAS NOT A BUSY INTERSECTION AT THAT TIME. I DON'T UNDERSTAND WHY MINE OR OTHER VEHICLES WITH THE SAME ISSUE AND POSSIBLY THE SAME PART IS FAILING YET NOT COVERED UNDER FORDS RECALL 15S18.
2011 Ford Fusion complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →
POWER STEERING MODULE FAILED WHILE DRIVING.
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL VEERED TO THE LEFT INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER ON MULTIPLE OCCASIONS WHERE IT WAS DIAGNOSED THAT THE FRONT WHEELS NEEDED TO BE ALIGNED. THE VEHICLE WAS REPAIRED, HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,500.
ELECTRIC LOCKS ON DRIVERS DOOR WILL NOT DISENGAGE BY HITTING THE DOOR BUTTON OR THE REMOTE -MUST LOWER WINDOW AND REACH THROUGH TO UNLOCK FROM THE OUTSIDE. BEING TRAPPED INSIDE THE CAR IS A SAFETY ISSUE. MILEAGE WHEN PROBLEM FIRST OCCURRED WAS APPROXIMATELY 91000.
I'M HAVING PROBLEMS WITH MY STEERING IT'S REALLY HARD TO TURN THE WHEEL AT TIMES N DOES IT OFTEN NOT SURE IF I CAN GET THE INFORMATION TO MY VEHICLE ON WHAT RECALLS THERE ARE IF ANY.
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE STEERING WHEEL FAILED AND THE CONTACT WAS UNABLE TO TURN AS THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO COAST ONTO THE SHOULDER AND RESTARTED THE VEHICLE HOWEVER, THE STEERING WHEEL FAILED TO OPERATE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL GEAR ASSEMBLY FAILED. THE VEHICLE WAS NOT REPAIRED. THE DEALER ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.
TAILLIGHT SOCKETS BURNED OUT REQUIRING REPLACEMENT.
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S DOOR WOULD NOT OPEN AND THE CONTACT WAS UNABLE TO EXIT THE VEHICLE. THE CONTACT HAD TO OPEN THE WINDOW AND OPEN THE DOOR FROM THE EXTERIOR OF THE VEHICLE. THE VEHICLE WAS DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
POWERSTEERING WENT OUT ON VEHICLE THERE WAS A RECALL ON THESE COMPONENTS BUT WE WERE 2 WEEKS OUT ON RECALL MANUFACTURE DATE ALTHOUGH THE SAME PARTS WERE INVOLVED THIS COULD HAVE LIFE THREATNING BUT FORD REFUSED TO TAKE CARE OF PROBLEM I HAVE HEARD COMPLAINTS THE SAME AS MINE HAVE BEEN COMEING IN TO DEALER REPS
'3 MAY 2013 (MILEAGE 32,800) MOAB, UTAH. DRIVING IN THE MOUNTAINS AROUND MOAB FOR MY DAUGHTERS WEDDING. ONE PASSENGER IN THE CAR BESIDE MYSELF. WHILE DRIVING AROUND A SHARP CURVE, ALL THE ELECTRONICS IN THE CAR WENT DEAD. THE ENGINE SHUT DOWN, ALL LIGHTS ON THE DASH, THE RADIO, AC ALL STOPPED WORKING. POWER STEERING, POWER BRAKES WERE NON-FUNCTIONING. THIS HAPPENED A TOTAL OF FIVE TIMES. '26 AUGUST 2015 (MILEAGE APPROXIMATELY 55,600) TIME: 6:00PM. DRIVING HOME FROM WORK. I'D STOPPED AT A STREET LIGHT AND WHEN I PULLED SHARPLY OUT ONTO MAIN ROAD, THE CAR WENT DARK AGAIN AND ALL ELECTRICAL SYSTEMS SHUT DOWN. I QUICKLY RESTARTED IT BY SHIFTING INTO NEUTRAL AND STARTING IT WITH THE KEY. THREE BLOCKS LATER, IT HAPPENED AGAIN. THIS WAS THE FIRST TIME IT HAD HAPPENED ON A STRAIGHTAWAY. I WAS DRIVING BY MYSELF. '6 SEPTEMBER 2015 (MILEAGE APPROXIMATELY 55,950 BETWEEN SAN JUAN CAPISTRANO AND LAKE ELSINORE, CA. COMING OUT OF A SHARP CURVE IN THE ROAD WHILE GOING UPHILL ALL ELECTRICAL COMPONENTS OF THE CAR SHUT OFF. I SHIFTED INTO NEUTRAL, TURNED THE KEY, AND THE ENGINE STARTED UP AGAIN. '19 NOVEMBER 2015 (MILEAGE APPROXIMATELY 56,751) WENT OVER A SPEED BUMP WITH ANOTHER PASSENGER IN THE CAR. THE FORD FUSION SHUT DOWN AGAIN, AND AFTER I RESTARTED IT, TWO HUNDRED YARDS LATER DID IT AGAIN. 'FORD HAS TRIED TO LOCATE THE PROBLEM THREE TIMES. FINALLY REPLACED THROTTLE BODY ON 22 SEPT. AND SAID THAT FIXED PROBLEM. IT DIDN'T! FORD CORPORATION CUSTOMER SERVICE NOW REFUSES TO RETURN MY LAST FIVE
WHEN I STARTED THE VEHICLE HAS LOSS STEERING AND THE "POWER STEERING ASSIS FAULT" MESSAGE APPEAR. THE DEALER SAID THAT NEED TO BE REPLACED. FORD HAS A RECALL FOR THAT PART (THE ELECTRIC POWER STEERING RACK) BUT MY VIN NUMBER IS NOT INCLUDED.
POWER STEERING ASSIST FAULT SAFETY ISSUE
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING WOULD SUDDENLY MALFUNCTION AND THE STEERING WHEEL WOULD BECOME VERY DIFFICULT TO TURN. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 72 MPH, THE VEHICLE LOST ACCELERATION AND DECELERATED TO APPROXIMATELY 30 MPH. THE CONTACT HAD TO MANEUVER TO THE SHOULDER TO A COMPLETE STOP. THE VEHICLE WAS TOWED TO THE DEALER THAT WAS CLOSED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
POWER STEERING ASSIST FAULT (OR FAILURE) WHILE DRIVING. STEERING LOCKS UP, DIFFICULT TO STEER. HAVE TO STOP VEHICLE, TURN OFF ENGINE AND RE-START. STEERING WORKS AGAIN. DIFFICULT TO CONTROL CAR WITH STEERING. DANGEROUS. SAW RECALL ON THIS, BUT FORD SAYS DOESN'T APPLY TO MY VIN?
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE POWER STEERING FAILED AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V34000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 35 MPH, THE STEERING WHEEL LOST POWER AND THE POWER STEERING ASSIST WARNING ILLUMINATED. THE VEHICLE WAS PLACED IN NEUTRAL, SWITCHED OFF, AND RESTARTED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO ANALYZED AND DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE DEALER STATED THAT THE VEHICLE WAS NOT UNDER RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE DRIVER HAD TO USE GREATER EFFORT TO STEER THE VEHICLE TO THE SHOULDER OF THE ROAD. THE IGNITION WAS TURNED TO THE OFF POSITION AND BACK TO THE ON POSITION AND THE STEERING STARTED TO FUNCTION PROPERLY. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 112,000.
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 25 MPH, THE VEHICLE EXPERIENCED A LOSS OF POWER; HOWEVER, IT STILL HAD SOME ELECTRICAL FUNCTION. PRIOR TO THE FAILURE, THE VEHICLE WAS REMEDIED UNDER FORD'S CUSTOMER SATISFACTION PROGRAM 13N03, BUT THE FAILURE RECURRED. THE THROTTLE BODY WAS REPLACED AND THE VEHICLE WAS REPROGRAMMED THREE TIMES. THE FAILURE OCCURRED SEVEN TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,500.
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO START AFTER MULTIPLE ATTEMPTS. IN ADDITION, THE CONTACT MENTIONED THAT THE MAINTENANCE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.
I WENT TO EXIT THE VEHICLE AFTER PARKING THE CAR AND THE DOOR HANDLE DID NOT OPERATE. IN ORDER TO EXIT CAR, I MUST KEEP THE CAR RUNNING WHILE I UNLOCK THE CAR, ROLL DOWN THE WINDOW, OPEN IT FROM THE OUTSIDE, AND LEAVE THE DOOR AJAR WHILE ROLLING UP THE WINDOW. AT THIS POINT I CAN FINALLY TURN THE CAR OFF.
WHILE DRIVING DOWN THE ROAD THE STEERING LOCKS UP AND YOU CAN'T TURN. TOOK IT TO DEALER AND THEY SAY IT IS THE STEERING RACK & PINION THAT IS BAD. THERE IS A RECALL ON THE STEERING GEER BUT NOT THE STEERING RACK. THE DEALER SAID THIS PART IS ON BACK ORDER- ARE THERE OTHERS WITH THIS ISSUE WHERE IT SHOULD BE RECALLED??
THE ELECTRIC ASSIST STEERING FAULT COMES ON WHEN STARTING THE CAR. THIS OCCURS INTERMITTENTLY. THE CAR WOULD BE EXTREMELY HARD TO STEER WITH THIS FAILURE. A RECALL HAS BEEN INITIATED BY FORD BUT THIS VEHICLE IS NOT INCLUDED. WHY NOT?
THE ELECTRIC ASSIST STEERING FAILURE WARNING COMES ON AND THE VEHICLE IS VERY DIFFICULT TO STEER. WOULD BE A SERIOUS HAZARD IF IT HAPPENS WHILE UNDERWAY. INTERMITTENT PROBLEM.
EALLY SICK OF TAKING TO THE SHOP 4 TIMES TO GET IT FIXED, THEY WONT ACCEPT IT TO TAKE IT BACK TO GET DIFFERENT CAR. CUZ I WANT TO BE SAFE FROM THIS STEERING PROBLEMS. UPCOMING WINTER AND RAIN ETC.. IF THEY REFUSE TO TAKE THE CAR BACK, I PROBABLY WILL BE IN CAR ACCIDENT , WHOSES FAULT, IT IS THEIRS. I AM SO SICK OF GOING BACK AND DFORTH TO GET IT FIX. NOW PASS 45 DAYS. GOT THIS FROM LOW BOOK SALES IN LINDON, UTAH. NOT SATISFY WITH THEM.
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 80,000.
MY VEHICLE IS GIVING A "POWER STEERING ASSIST DEFAULT" WARNING LIGHT ON THE INSTRUMENT PANEL, AT THE SAME TIME THE WHEEL LOCKS UP AND I AM NOT ABLE TO MOVE THE STEERING WHEEL AT ALL. DRIVING THE CAR OR MOVING THE CAR IN ANY DIRECTION DOES NOT UNLOCK THE WHEEL AND THE WARNING LIGHT ON THE PANEL DOES NOT GO AWAY. THIS HAS HAPPENED 5-8 TIMES IN THE LAST TWO WEEKS. THE VEHICLE DID GET THE POWER STEERING FAILURE RECALL FIXED 9/15/15 AT RICH FORD. THE VEHICLE BEGAN TO GIVE THIS INSTRUMENT PANEL WARNING AND THE WHEEL LOCKS UP TWO WEEKS AGO. THE WARNING WOULD OCCUR AND THE STEERING WHEEL WOULD LOCK WHEN I ATTEMPTED TO PLACE THE VEHICLE IN REVERSE OR DRIVE. IT WOULD NOT GO AWAY UNLESS I TURNED THE CAR ON AND OFF MULTIPLE TIMES.
I WAS DRIVING WITH MY THREE CHILDREN IN THE CAR GOING INTO A RIGHT HAND TURN AT ABOUT 35-40 MPH AND MY POWER STEERING FAILED AND SENT ME INTO ONCOMING TRAFFIC. LUCKILY THE CAR SAW ME AND SWERVED TO AVOID THE COLLISION. I STOPPED THE CAR, TURNED IT OFF AND BACK ON AND THE POWER STEERING WAS FINE. HOWEVER, IT HAPPENED AGAIN AND NOW THE POWER STEERING WILL NOT WORK AT ALL AND FORD IS SAYING THERE IS NO RECALL ON THIS OBVIOUS SAFETY ISSUE WITH THEIR VEHICLE.
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT 60 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC WAS UNABLE TO PRODUCE A FAULT CODE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. ...UPDATED 04/26/16 *BF *TR
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE AT A STOP LIGHT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. IN ADDITION, THE FUEL SAFETY CUT OFF SWITCH FAILED TO ACTIVATE. THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT SUSTAINED MINOR BRUISES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN FROM THE CRASH SCENE AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000. THE VIN WAS UNAVAILABLE.
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE STEERING WHEEL SHOOK AND THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.
I WAS DRIVING THE SERVICE POWER STEERING LIGHT CAME ON, THEN I HAD NO POWER STEERING. IT WAS SCARY. I HAD MY TWO GIRLS IN THE CAR AND I WAS TRYING TO TURN INTO A PARKING LOT WITHOUT HAVING A WRECK. I HAD NO CONTROL OF THE VEHICLE. I MADE IT, NOTRE I'M CURRENTLY SITTING HERE WAITING IN A TOW TRUCK. I HAVE TRIED TO RESTART MY CAR SEVERAL TIMES. I CAN'T GO ANYWHERE. I'M ANTICIPATING THE COST IS MORE THAN A SINGLE MOM CAN AFFORD. I AM THANKFUL MY CHILDREN AND I WERE NOT HURT. THERE WAS NO WARNING AT ALL!
I FILED A PREVIOUS COMPLAINT ON THIS VEHICLE. I LOOKED INTO A FORUM AND DISCOVERED THIS PARTICULAR MODEL HAS HAD PREVIOUS INCIDENTS LIKE MINE BEFORE. I AM CONCERNED THERE HAD NOT BEEN A RECALL FOR THIS REASON. THE POWER STEERING GOING OUT WHILE DRIVING IS DANGEROUS. I AM VERY CONCERNED THAT IT WILL TAKE A TRAGEDY FOR A RECALL TO TAKE PLACE.
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL WAS TURNED TO THE RIGHT AND THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 123,839.
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 40 MPH, THE SERVICE POWER STEERING AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,151.
OVER THE PAST 4 MONTHS MY 2011 FORD FUSION STARTED LOSING THE ABILITY TO STEER MY CAR. IT ALWAYS SEEMS TO HAPPEN WHEN I AM DRIVING UNDER 15MPH AND TURNING. THIS IS REALLY GETTING OUT OF CONTROL AND UNSAFE FOR MYSELF AND ANYONE I AM DRIVING AROUND. THE FIRST TIME THIS HAPPENED I WAS INCHES AWAY FROM HITTING A LITTLE GIRL AND HER GRANDMOTHER AS I WAS TURNING TO PARK MY CAR AT THE MALL WHEN I SUDDENLY LOST CONTROL OF THE CAR. THIS HAS HAPPENED AT LEAST 15 TIMES SINCE THAT DAY AND JUST YESTERDAY I WAS MAKING A TURN ONTO A RATHER LARGE STREET WHEN THIS HAPPENED AGAIN. THANK GOD OTHER CARS WERE ABLE TO AVOID ME AS I WENT INTO ON COMING TRAFFIC. THE CAR ENDED UP IN THE DITCH. THIS IS BECOMING VERY DANGEROUS AND I CAN'T DO ANYTHING ABOUT IT BECAUSE FORD SAYS MY CAR WAS BUILT A FEW WEEKS TOO EARLY AND IS NOT COVERED IN THE RECENT RECALL THEY DID. MY CAR IS EFFECTED 100% AS THOSE CARS INCLUDED BY THEY REFUSE TO REPAIR MINE. SOMETHING HAS TO BE DONE ABOUT THIS FOR THE SAKE OF EVERYONES SAFETY. I KNOW I AM NOT ALONE IN THIS, AND I WOULD HATE TO SEE SOMEONE GET HURT BEFORE THEY TAKE THESE COMPLAINTS SERIOUS.
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS PARKED, THE DRIVER SIDE INTERIOR DOOR HANDLE FAILED. IN ORDER TO OPEN THE DOOR, THE CONTACT HAD TO ROLL DOWN THE WINDOW AND USE THE EXTERIOR HANDLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE REAR TAIL LIGHTS FAILED TO FULLY ILLUMINATE. THE SOCKET PREMATURELY RUSTED AND CAUSED AN INTERNAL FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 1/12/16 *CN UPDATED 02/04/16.*JB
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
MY 2011 FORD FUSION (PURCHASED IN THE FALL OF 2010) HAS A RECENT ISSUE WITH THE HEATED SEATS. THEY ARE GETTING SO HOT THAT IT IS BURNING ME. I HAVE TO TURN THEM OFF AT THAT POINT. I HAVE LOVED THE HEATED SEATS THE WHOLE TIME I HAVE HAD THE CAR. IT SEEMS LIKE THIS SHOULD BE A SAFETY ISSUE. IT JUST STARTED HAPPENING ABOUT A MONTH AGO.
DRIVING ON FWY CAR DISPLAY A WRENCH AND YOU CAN'T ACCELERATE ALL YOU CAN DO IS COAST TO THE SHOULDER OF THE ROAD OR HOLD UP TRAFFIC.THIS HAS HAPPENED 10 TIMES IN ONE MONTH MY NEXT PROBLEM IS THE DASH DISPLAY CHECK FUEL FILL INLET AND THEN THE ENGINE LIGHT COMES ON. THE FIRST TIME IT HAPPENED WAS TWO WEEKS AFTER I BOUGHT THE CAR SO THEY TOLD ME WHAT SHOP TO TAKE IT TO BECAUSE WE HAD A 30 DAY WARRANTY SO I DID THEY TOLD ME THAT IT WAS A COMMON PROBLEM ON CARS THAT DON'T HAVE GAS CAPS. IT HAPPENED AGAIN,TOOK IT BACK TO THE SAME SHOP AND HE GAVE ADVISE ON HOW TO FILL YOUR GAS TANK . IT HAPPENED AGAIN TOOK IT BACK TO THE SAME SHOP THIS TIME HE SAID THAT HE REPLACED THE WHOLE FUEL INLET THING. WELL IT HAPPENED AGAIN THIS TIME HE TOLD ME TO HIT THE RESET BUTTON ON THE STEERING WHEEL I DID AND IT WENT OFF BUT IT KEPT ON COMING BACK ON WHEN I GET BACK IN THE CAR AND STARTING IT. AFTER A COUPLE OF DAYS OF DOING THAT I TOOK IT BACK TO THE SAME SHOP HE SAID THAT HE WOULD HAVE TO CHARGE ME TO SEE WHAT THE PROBLEM IS AND I SAID IT SAYS CHECK FUEL FILL INLET I SHOULD'NT HAVE TO PAY SO HE SAID THAT HE WOULD CHARGE THE DEALER HE CLEANED THE PART WHERE THE GAS GOES IN HE SAID AND EVERY THING IS ALRIGHT.WELL AFTER ABOUT A WEEK IT HAPPENED AGAIN THIS TIME THE ENGINE LIGHT CAME ON TOO AND WHEN YOU RESET THE CHECK FUEL FILL COMES RIGHT BACK ON. I TOOK IT BACK TO THE SAME SHOP AND THIS TIME I HAD TO PAY AND I DON'T SEE WHY BECAUSE ITS THE SAME PROBLEM OVER AND OVER AGAIN AND IT IS NOT FIXED I PAID
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT APPROXIMATELY 5 MPH, THE POWER STEERING ASSIST VAULT WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 96,680.
I WAS DRIVING MY 2011 FORD FUSION AND THE ABS AND POWER STEERING LIGHTS CAME ON AND THEN MY POWER STEERING WENT OUT, I WAS ON MY SRTREET WHEN THIS OCCURED BUT I WAS NOT ABLE TO TURN THE CAR LEFT OR RIGHT AND I HIT THE CURB. NOW AFTER TURNING IT OFF AND ON LIKE MOST SAY ON THE FORUMS NOTHING HAS WORKED I HAVE CALLED FORD AND THEY REFUSED TO FIX THE ISSUE, THEY STATED THEY DO HAVE A RECALL OUT FOR THIS PROBLEM BUT NOT FOR MY VIN.
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT APPROXIMATELY 15 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE POWER STEERING FAILED. THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC ARRIVED AT THE SCENE, BUT WAS UNABLE TO ASSIST DUE TO THE VEHICLE BEING ELECTRIC AND THERE WAS NO PLACE TO ADD POWER STEERING FLUID. THE TECHNICIAN STATED THAT THE VEHICLE HAD TO BE REPAIRED BY THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 132,437.
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS A BURNING ODOR COMING FROM THE PASSENGER SIDE GLOVE BOX. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ON ANOTHER OCCASION, WHILE TURNING LEFT OR RIGHT, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000. UPDATED 11/19/15*LJ
THE ABOVE CAR DISPLAYED A TROUBLE LIGHT. A MECHANIC USED AN ODB II SCANNER AND DIAGNOSED THE ENGINE PROBLEM WITH THE CODE "P2119" I DID SOME RESEARCH ON LINE AND FOUND OUT THAT THIS IS A COMMON PROBLEM INVOLVING THE THROTTLE BODY. IS THIS A RECALL ITEM?
WE HAD A RECALL ON POWER STEERING.HAD IT CHECKED BY DEALER TOLD IT WAS GOOD THEN FEW DAYS LATER POWER STEERING WENT OUT. THE DEALER WORKED ON IT 3 TIMES THEN SENT IT BACK STILL TORE UP. THE DEALER IS ED SHERLING FORD IN ENTERPRISE AL 36330.
THIS MORNING WHEN I GOT TO WORK I WENT TO GET OUT OF MY CAR. I TURNED IT OFF AND OPENED THE DOOR BUT THE DOOR WOULD ONLY PARTLY OPEN AND WOULD NOT LET ME OUT. I HAVE TO NOW ROLL DOWN MY WINDOW TO LET MYSELF OUT. I LOOK COMPLETELY RIDICULOUS AND THIS SEEMS TO BE MORE THAN A COMMON PROBLEM THAT SHOULD BE EXTENDING THE MANUFACTURING WARRANTY ONE. LET ALONE LAST WEEK M Y THROTTLE WENT AND I AM REPLACING THAT ALSO!!!!!!!!!!!!! COUPLE MONTHS AGO THE ROOF INSIDE THE CAR ALSO STARTED TO FALL DOWN! THIS IS JUST PURE INSANE I AM FED UP WITH THIS CAR I WOULD NEVER PURCHASE IT AGAIN!!! I DON'T HAVE THIS KIND OF MONEY TO KEEP REPAIRING A CAR.
I WAS PARKED IN A PARKING LOT WHEN I PULLED OUT OF THE PARKING SPACE AND STALLED AND A CAR HIT ME . ON SEPTEMBER 18 I WAS ON MY WAY TO WORK WHEN PULLING OUT OF MY DRIVEWAY IT STALLED THEN ONCE I PULLED ON MY STREET AT 20MPH TO 25MPH THE POWER STEERING COMPLETELY STOPPED AND ADVANCED TRAC STOPPED ALSO MAKING IT IMPOSSIBLE TO DRIVE.
DURING A FORD/LINCOLN DEALER INSPECTION DURING AN OIL CAHNGE ON SEPTEMBER 16,2015, MY WIFE WAS NOTIFIED THAT THE REAR BRAKE PADS HAD APPROXIMATELY 2 MM LEFT AND NEEDED IMMEDIATE SERVICE. THE VEHICLE WAS PURCHASED NEW IN FEBUARY 2011 AND AT 4.5 YEARS OLD HAS 23,544 MILES, THIS SEEMED VERY UNUSUAL. ACCORDING TO THE SERVICE ADVISOR/SERVICE MANAGER THE FRONT BRAKES LOOKED FINE. BOTH SETS OF REAR BRAKES WERE IN VERY BAD SHAPE ( ROTORS, AND PADS). ROTORS WERE PITTED AND SCORED WITH UNEVEN WEAR THAT WERE BEYOND REPAIR. 1 ROTOR WAS SCORED ON THE BACK SIDE WITH TWO CIRCULAR GOUGES SEVERAL MM DEEP. ACCORDING TO THE SERVICE ADVISOR THIS UNUSAL WEAR IS GENERALLY CAUSED BY CORROSION CAUSING THE CALIPERS NOT TO FUNCTION PROPERLY. IT APPEARED TO BE SOMETHING WRONG CAUSING UNEVEN, DAMAGE TO THE ROTORS. THE ENTIRE REAR BRAKES HAD TO BE REPLACED. NOT AT ALL EXPECTED FOR THIS AGE AND MILEAGE CAR. AFTER VOICING MY CONCERNS THE DEALER OFFERED ME A 10% DISCOUNT ON THE REPAIRS. THE WORST PART WAS THE VEHICLE WAS AT THE DEALERSHIP IN MAY OF 2015. AT THAT TIME NO SIGNIFICANT WEAR WAS DOCUMENTED. IN FACT THE REAR BRAKE LINING WAS DOCUMENTED AT 5MM OR GREATER. SINCE THE LAST SERVICE IN MAY THE VEHICLE HAS ONLY BEEN DRIVEN APPROXIMATELY 1200 MILES. THE VEHICLE IS DRIVEN ON LIGHT HIGHWAY AND CITY DRIVING. I ALSO OWN A 2013 F150 WITH 22,000 MILES AND HAVE NO SIGNS OF NEEDING BRAKES ANYTIME SOON. THERE ARE SEVERAL COMMENTS ON NHTSA , AUTOMOBILE, AND FORD'S OWNERS WEBSITES WITH SIMILAR SYMPTOMS. IN FACT A N
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2011 Ford Fusion → · Every Fusion year → · How the figures are calculated →