2011 Ford Fusion complaints

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SEIZED. FAIRWAY FORD LINCOLN IN FREEPORT, ILLINOIS WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 67,067. *TT *JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN DECEMBER OF 2017. THE DEALER (JEFF SMITH FORD, 230 GA-49, BYRON, GA 31008, (478) 956-4007) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE STARTING UP THE VEHICLE THE POWER STEERING FAULT ASSIST ILLUMINATED ON THE DASHBOARD WHICH RESULTED IN LOSS OF STEERING. THIS FAILURE OCCURED MULTIPLE TIMES WHICH REQUIRED TOWING TO THE DEALERSHIP (SCHAUMBURG FORD 815 E GOLF RD SHAUMBURG, ILLINOIS, 60173) (847-605-0800). THE POWER STEERING ASSEMBLY WAS THEN REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 81,000. *TT

05/03/2018 ENTERED MY 2011 FORD FUSION SEL PARKED IN MY DRIVEWAY. TO RUN AN ERRAND. I STARTED THE CAR, IT STARTED FINE, THEN THE VEHICLE CHIMED AND A MESSAGE APPEARED SAYING, " POWER STEERING ASSIST FAULT". THE VEHICLES STEERING WHEEL WOULD NOT TURN. I TURNED OFF ENGINE AND RESTARTED THE CAR AND SAME THING OCCURRED AGAIN. I PULLED OUT MY PHONE AND GOOGLED THIS VEHICLE MESSAGE AND FOUND THAT THERE WERE MANY FAILURES SUCH AS THIS REPORTED ON THE INTERNET. ADDITIONALLY I FOUND THAT AFTER INVESTIGATIONS FORD HAD RECALLED NEARLY 400,000 VEHICLES FOLLOWING MANY POWER STEERING FAILURES AROUND THE COUNTRY. I CONTACTED THE FAIRWAY FORD DEALERSHIP WHERE I PURCHASED THE VEHICLE NEW IN 2011 AND REPORTED THE EVENTS ABOVE TO BRANDON IN THE SERVICE DEPT. HE LOOKED UP THE INFORMATION AND REPORTED AS FAR AS HE COULD TELL AT THAT TIME MY VEHICLE WAS NOT INCLUDED IN THE RECALL OF 2011 AND 2012 FUSIONS?! HE REPORTED THAT MY VEHICLE WAS MANUFACTURED ON 09/03/2010, AND THE RECALL INCLUDED VEHICLES BUILT FROM 09/10/2010???. HE STATED THERE WAS NOTHING HE COULD DO TO INCLUDE MY VEHICLE INTO THE RECALL AND OFFERED ME THE FORD CUSTOMER SERVICE PHONE NUMBER AT 1800-397-3673. I CALLED THAT NUMBER AND SPOKE THE THE CS REP AND WAS TOLD RECALLS ARE VIN SPECIFIC AND MY VEHICLE WAS NOT INCLUDED?! I ASKED TO SPEAK TO A SUPV AND WAS TOLD THE SUPERVISOR WOULD TELL ME THE SAME THING. I REQUESTED A SUPERVISOR AGAIN TO MAKE A COMPLAINT ON BEING CUT OUT OF THE RECALL BY 7 DAYS AND HOW THAT DATE WAS ARRIVED AT. THE

I TURN MY CAR ON AND POWER STEERING SHUTS DOWN. ENG LIGHT COMES ON STATING POWER STEERING ASSIST FAULT. I TURN MY CAR OFF TRY AGAIN IT GOES AWAY. STARTED SAT APRIL 28 AND HAS HAPPENED ONCE A DAY. MONDAY DID 3X IN A ROW. LOOKED AROUND UNDER HOOD. TUESDAY (TODAY) NOTHING HAPPENED. GOING TO TAKE TO DEALER BUT WAS TOLD BY PREVIOUS OWNER DID HAVE PROBLEMS LIKE THAT AND FORD DEALER TOLD HER IT WAS DUE TO IT BEING COLD OUTSIDE. IT'S BEEN GREAT OUTSIDE HERE IN OH SINCE IT STARTED DOING THIS ON ME. INTERNET SHOWS A SAFET RECALL FOR EXACT CAR BUT WHEN I LOOKUP MY VIN THERE ARE NO RECALLS FOR ANYTHING? WHAT IF MY CAR STALLS AND CAUSES A PROBLEM, ARE FORD FUSIONS ACTUALLY KNOWN FOR STEERING ISSUES LIKE THIS OR NOT

TWICE IN THE PAST WEEK WHEN STARTING THE CAR THE DASHBOARD SHOWED A "POWER STEERING FAULT" MESSAGE AND I HAD NO POWER STEERING. UPON SHUTTING OFF THE CAR AND RESTARTING, THE STEERING OPERATED WITHOUT INCIDENT. AFTER DOING SOME RESEARCH I FOUND THAT THERE WAS A MASSIVE RECALL OF CERTAIN FORD MOTOR COMPANY VEHICLES THAT EXHIBITED THE SAME ISSUE. I CONTACTED FORD CUSTOMER SERVICE AND WAS TOLD THAT THE RECALL AFFECTED VEHICLES MANUFACTURED BETWEEN 9/7/2010 AND 2/28/2012. MY FUSION WAS BUILT 8/2010. CUSTOMER SERVICE SAID THEY WOULD "PASS THE MESSAGE ALONG TO FORD." I HAVE AN APPOINTMENT AT A LOCAL FORD DEALER TO ADDRESS THE ISSUE BUT AM CONCERNED THAT IF I HAVE TO REPLACE THE RACK I'M FACING A $2000 REPAIR BILL. IF THIS IS THE SAME DEFECT REFERRED TO IN THE RECALL, AND I'M EXPERIENCING THE SAME ISSUE, WHY WOULD I HAVE TO EAT THE COST OF THE REPAIR (IF NEEDED) JUST BECAUSE OF A 30 DAY (OR LESS) BUILD DATE.

I HAVE VERY LITTLE BRAKING POWER. THERE IS NO POSSIBLE WAY TO LOCK MY BRAKES UP IN CASE OF AN EMERGENCY. THE BRAKE PEDAL SINKS ALL THE WAY TO THE FLOOR. YES IT SLOWS THE CAR AND YES IT STOPS THE CAR BUT IF SOMEONE MAKES A SUDDEN STOP IN FRONT OF ME MY CAR WILL BE IN A ACCIDENT. I WAS GONNA REPLACE CALIPERS BUT A MECHANIC SAID THEY WEREN'T BAD THEY WERE WEARING NORMAL. THE BRAKE PADS ARE LESS THEN A YEAR OLD AND THE ROTORS WERE REPLACED THE SAME TIME. I HAVE ALMOST BEEN IN A FEW ACCIDENTS BECAUSE OF THIS ISSUE LUCKILY IN IOWA WE HAVE BIG SHOULDERS THAT GAVE ME PLENTY OF ROOM TO SWERVE TO THE SHOULDER AND AVOID AN ACCIDENT. THESE INCIDENTS ALL HAPPENED ON HIGHWAYS AS I WAS DRIVING TO WORK AND THE SPEED LIMIT IS 65 WHICH WITH BRAKES THAT BARELY WORK I'M SCARED TO EVEN GET TO THAT SPEED. NORMALLY I DRIVE MY OTHER VEHICLE BECAUSE OF THIS PROBLEM THAT I HAVE WITH THE BRAKES. SO I SPEND ALOT MORE MONEY ON FUEL THEN I SHOULD CONSIDERING I BOUGHT THIS CAR FOR THE GOOD GAS MILEAGE.

LETTER FROM CONGRESSMAN FRELINGHUYSEN ON BEHALF OF CONSTITUENT IN REGARDS TO THE SUDDEN AND INTERMITTENT POWERING STEERING FAILURE IN HER 2011 AND 2012 FORD FUSION. *LD *JS THE CONSUMER STATED THE THERE WAS A RECALL, BUT THE VEHICLES WERE NOT INCLUDED.*JS

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION AND THE "STEERING ASSIST FAULT" MESSAGE DISPLAYED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (WOODY FOLSOM FORD IN BAILEY, GA) WAS NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 156,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND BELIEVED THE FAILURE WAS RELEVANT TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 135,000. THE VIN WAS NOT PROVIDED.

WHILE DRIVING APPROXIMATELY 30 MPH AND SLOWING DOWN FOR A STOP, VEHICLE WITHOUT ANY PRIOR WARNING STARTED BEEPING AND SEVERAL DASH ALERTS INCLUDING CHECK BRAKE SYSTEM, BRAKE AND ABS AND IMMEDIATELY LOST FULL BRAKING POWER, AS IF THE CAR HAD STALLED AND LOST POWER BRAKES. BRAKES HAD TO BE PUSHED TO THE FLOOR AND THE VEHICLE STILL WAS HARD TO STOP. I FEAR IF I HAD BEING GOING ANY SPEED, I COULD NOT HAVE STOPPED.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE POWER STEERING MALFUNCTION ERROR MESSAGE ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO ALLAN VIGIL FORD (6790 MT ZION BLVD, MORROW, GA 30260). THE TECHNICIAN AT THE DEALER INFORMED THE CONTACT THAT THERE WAS A FAILURE CODE FOUND FOR LOSS OF STEERING. THE CONTACT STATED THAT THE TECHNICIAN WAS SERVICING THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT WAS INFORMED THAT THE STEERING GEAR COULD NOT BE REPLACED BECAUSE THAT PORTION OF THE RECALL WAS EXPIRED. THE CONTACT STATED THAT THE DEALER WAS ONLY ABLE TO UPDATE THE POWER STEERING CONTROL MODULE. THE FAILURE RECURRED A DAY LATER AFTER THE RECALL WAS PARTIALLY REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,020.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE LOCAL DEALER. THE VEHICLE WAS TAKEN TO WATSON QUALITY FORD (6130 I-55 NORTH, JACKSON, MS 39211) OVER A MONTH AGO, BUT HAD NOT BEEN DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 132,996. THE VIN WAS NOT AVAILABLE.

RECALL #15S18, REPROGRAM POWER STEERING CONTROL MODULE AND POWER STEERING GEAR. TOOK THE CAR INTO FORD ON DECEMBER 27,2017. FORD CLAIMS THEY REPROGRAMMED THE MODULE. MY WIFE ALMOST HAD AN ACCIDENT YESTERDAY DUE TO POWER STEERING FROZE ON HER. SAME MESSAGE RECEIVED AS IN DECEMBER THAT POWER STEERING NEEDS TO BE PROGRAMMED. FORD CLAIMS I MIGHT HAVE TO PAY THIS TIME SINCE THEY ALREADY HAVE PROGRAMMED THE MODULE. IT SHOULDN'T LAST ON 3 MONTHS? MY WIFE WAS DRIVING ON A ROADWAY GOING AROUND 45 MPH. THE CAR WAS IN MOTION AT THAT SPEED WHEN THE POWER STEERING FROZE. AGAIN, RECALL NUMBER IS 15S18. SHE WAS LUCKY CAR MAINTAINED A STRAIGHT LINE AND SHE WAS ABLE TO PULL OVER SAFETLY. WE OFTEN DRIVE THIS CAR ON ROAD TRIPS AT HIGHER SPEEDS, WHAT IS TO OCCUR AT A HIGHER SPEED? PLEASE GET BACK WITH ME SINCE I FEEL THAT FORD HAS NOT FIXED THE ISSUE. THEY SHOULD REPLACE THE POWER STEERING IF THEY KNOW IT CAN BECOME FAULTY. PLEASE RESEARCH AND HAVE THEM FIX THEIR ISSUE AND HOPEFULLY; IT WILL MAKE ARE DRIVING SAFER. THANK YOU FOR LOOKING INTO THIS RECALL ISSUE. FORD DEALERSHIP AUTONATION, 6250 SOUTH PADRE ISLAND DRIVE, CORPUS CHRISTI, TX 78468-8910. PHONE #361-994-6200. MY CUSTOMER NUMBER WAS 6035174 AND INVOICE # 692473. ALSO, RECALL #15S34 WAS HANDLED ON THE SAME INVOICE. ANY ADDITIONAL INFORMATION PLEASE CONTACT ME.

WHEN BACKING OUT OF THE DRIVING, THE POWER STEERING STOPPED WORKING. SHUT OFF THE CAR AND RESTARTED IT. THE POWER STEERING THEN WORKED AGAIN. THEN THE NEXT DAY WHEN DRIVING 25 MPH ON A SIDE ROAD, THE CONSOLE DISPLAYED "SERVICE ADVANTRAC LIGHT" LIGHT UP. SHUT THE CAR OFF AND RESTARTED IT - THE SERVICE ADVANTRAC LIGHT NO LONG IS DISPLAYED.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE EPS WARNING INDICATOR ILLUMINATED WITHIN LESS THAN A MONTH OF OWNING THE VEHICLE. THE POWER STEERING ABILITY FAILED TO FUNCTION EACH TIME THE WARNING INDICATOR FLASHED. THE CONTACT STATED THAT IT WAS EXTREMELY DIFFICULT TO TURN THE STEERING WHEEL IN EITHER DIRECTION. IN ADDITION, THE VEHICLE STALLED MORE THAN ONCE WITHOUT WARNING. THE VEHICLE HAD NOT BEEN DIAGNOSED BY A DEALER OR AN INDEPENDENT MECHANIC. THE INDEPENDENT FACILITY THAT SOLD THE VEHICLE MADE NO MENTION OF IT BEING INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING) AND 15V793000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TACATA RECALL ;I JUST HAD A REFLECTION ON THE FACT THAT I'VE BEEN DRIVING AROUND IN A TIME BOMB FOR NINE YEARS. I THINK OF THIS ALMOST EVERY TIME I DRIVE IT. NOT A VERY NICE THOUGHT TO HAVE. SO WHAT'S THE DEAL ARE THEY EVER GOING TO FIX MY CAR OR YOU PEOPLE GOING TO JUST LET IT SLIDE. I WAN'T A NEW CAR. I WOULD EVEN TAKE A REFUND. THE STRESS OF THIS IS BECOMING JUST TOO MUCH. I WAS SOLD A DEFECTIVE PRODUCT NOW I WANT TO EXCHANGE IT FOR ONE THAT IS NOT DEFECTIVE. THAT'S MY PROBLEM. NOW WHO IS GOING TO DO ANYTHING ABOUT IT. WHO WILL EVEN READ THIS?

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN FORD IN REDDING, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *JS

LATELY WHEN I'M DRIVING AND HAVE TO COME TO A STOP AT A LIGHT AND HAVE TO SIT THERE FOR AWHILE MY BRAKES WILL SLOWLY GO TO THE FLOOR AND SOMETIMES I HAVE I WILL HAVE TO PUMP THE BRAKES BECAUSE MY CAR WILL START TO INCH FORWARD TO GET IT TO STOP AGAIN. I CHECKED THE FLUID LEVELS AND BLED THE SYSTEM AND IT STILL DOES IT.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE DRIVER'S DOOR LATCH FRACTURED AND THE PASSENGER DOOR WOULD NOT OPEN WHEN PROMPTED. COGGIN FORD JACKSONVILLE IN JACKSONVILLE, FLORIDA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000. THE CONSUMER STATED THE DRIVER SEAT WOULD NOT ADJUST FORWARD. *JS

TAKATA RECALL - DELIVERY/MANUFACTURE STILL HAVE NOT REPLACED PASSENGER AIRBAG INFLATOR ISSUE OR PROVIDED ALTERNATIVE TRANSPORTATION/SOLUTION. USE PASSENGER SEAT/AREA DAILY AS COMMUTE WITH WIFE AND 2 CHILDREN. LIVE IN A HIGH-HUMIDITY STATE (FL) WHICH IS AT A GREATER RISK.

TAKATA RECALL: THIS SITUATION IS REAL, BUT FORD HAS LACKED A SENSE OF URGENCY TO FIX/CORRECT THIS SERIOUS AND POTENTIALLY FATAL LETHAL PROBLEM. JULY 2016, FIRST FORD NOTICE RECEIVED. SINCE THEN , THE SAME NOTICE RECEIVED ON MARCH 2017 AND MARCH 2018. THE FIRST TWO STATED "WHEN PARTS ARE AVAILABLE" THEY WILL CONTACT ME BY MAIL, AND I AM TO ARRANGE FOR REPAIRS WITH A /LOCAL FORD DEALER. THE MARCH 2018 INFORMATION STATES THAT "FORD IS WORKING AS QUICKLY AS POSSIBLE TO MAKE REPLACEMENT PARTS AVAILABLE......" ESTIMATED FOR THE SPRING, 2018. SOMEHOW, THAT SOUNDS VAGUELY FAMILIAR! OTHER MANUFACTURERS HAVE BEEN CORRECTING THIS PROBLEM FOR SOME TIME. HONDA HAS BEEN SENDING OUT PERSONNEL TO DIRECTLY CONTACT OWNERS. YET FORD HAS BEEN UNABLE TO DO ANYTHING BUT WAIT ( ON WHAT ? ) ! OBVIOUSLY, FOR SOME REASON, FORD NO LONGER HAS ANY REGARD FOR SAFETY. THEY ARE SPENDING MONEY ON NEW DEVELOPMENTS ( REPORTED $11 BILLION ON AN ELECTRIC CAR), BUT APPARENTLY NOTHING ON THIS KNOW LETHAL HAZARD. WHY HAS FORD BEEN ALLOWED TO CONTINUE FOR OVER 2 YEARS WITHOUT ANY CORRECTION OR REAL ATTEMPT TO CORRECT THIS SITUATION, WHILE OTHERS HAVE? WHEN WILL NHTSA STEP IN (OR BE ABLE TO) DEMAND SOME IMMEDIATE CORRECTIVE ACTION BY FORD? I HAVE CAR WHICH I CAN'T TRADE OR SELL NOR SHOULD BY DRIVING. FORD DID NOT OFFER ANY ALTERNATIVE SOLUTIONS DURING MY DISCUSSIONS WITH THEM.

TAKATA RECALL. I RECEIVED A RECALL ANNOUNCEMENT DATED JULY 2016. MY LOCAL DEALER INFORMED ME AGAIN TODAY 3/14/2018 THAT THE PARTS ARE STILL UNAVAILABLE. IN A LETTER FROM DECEMBER 2017, FORD STATES THAT NO ONE IS ALLOWED TO SIT IN THE FIRST ROW PASSENGER SEAT. PLEASE LET ME KNOW WHY A REMEDY IS TAKING SO LONG AND WHEN I CAN EXPECT THIS REPAIR. THIS SITUATION NEEDS A SOLUTION PROMPTLY. [XXX] ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB

NOTHING HAS HAPPNED BUT I CURRENTLY HAVE MY CAR AT MCREE FORD IN DICKINSON TX FOR ANOTHER RECALL FIX AND MENTIONED THE AIR BAGS AND GET TOLD YET AGAIN THAT THEY DO NOT HAVE THE PARTS - IS THIS EVER GOING TO BE SOLVED? I DO NOT JUST HAVE THE FUNDS TO PURCHASE ANOTHER VEHICLE FOR MY CHILD - WHY IS THIS TAKING SO LONG?

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (VISTA FORD LINCOLN OF OXNARD, 1501 AUTO CENTER DR, OXNARD, CA 93036) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT CALLED FORD OF VENTURA (3440 E MAIN ST, VENTURA, CA 93003) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT TO SUBMIT HER CONCERNS IN WRITING. THE CONTACT WAS REFERRED TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

ONE MORNING ON THE WAY TO WORK AS I APPLIED THE BRAKES APPROACHING A STOP LIGHT, MY BRAKE PEDAL SUDDENLY WENT ALL THE WAY TO THE FLOOR. THE BRAKES DID NOT STOP THE CAR BUT SINCE THE ROAD WAS ON AN INCLINE I WAS ABLE TO SLOWLY ROLL TO A STOP PARTIALLY INTO THE INTERSECTION. I DROVE VERY SLOW TO WORK, KEEPING SEVERAL CAR LENGTHS DISTANCE BECAUSE EVEN AFTER PUMPING THE BRAKES, THE PEDAL WENT ALL THE WAY TO THE FLOOR. THE FOLLOWING DAY THE BRAKES WERE BETTER BUT STILL VERY SPONGY. DROVE THE CAR FOR A FEW WEEKS BEFORE I COULD GET IT TO THE MECHANIC. SOME DAYS I ONLY HAD TO PRESS THE BRAKE HALFWAY AND OTHERS I HAD TO PRESS THE BRAKE ALL THE WAY TO THE FLOOR. THE CAR HAS BEEN AT THE MECHANIC FOR THREE WEEKS NOW. CHANGED MASTER CYLINDER TWICE, NOW LOOKING AT AN ABS MODULE OR HYDRAULICS ASSEMBLY. THE BRAKES HAVE ALWAYS BEEN SPONGY AND HAD TO BE PRESSED AT LEAST HALFWAY IN ORDER TO STOP. THIS IS MY SECOND (AND WILL BE THE LAST) FORD FUSION WITH BRAKE ISSUES. THE FIRST CAR WAS TOTALED WHEN THE ABS FAILED TO WORK CAUSING ME TO RUN INTO THE BACK OF ANOTHER VEHICLE. THE BRAKES WERE ALWAYS SPONGY ON THE FIRST CAR AS WELL. ANOTHER NOTE TO ADD: WHEN IT RAINS THE BRAKES ARE VERY UNPREDICTABLE. ONE STOP CAN BE HIGHLY SENSITIVE AND THE NEXT BARELY ANY BRAKES AT ALL.

TAKATA RECALL-I HAVE BEEN WAITING FOR ALMOST YEAR FOR REPAIR. I NEED THE CAR FOR TRAVEL. IS THERE ANY WAY OF SPEEDING REPAIR?

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 40 MPH, THE STEERING WHEEL WAS STIFF AND DIFFICULT TO TURN. THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED A LOCAL DEALER (KOONS BALTIMORE FORD, 6970 SECURITY BLVD, BALTIMORE, MD 21244) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000. *TT *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE AIR BAG COVERING LIFTED UP FROM THE STEERING WHEEL ABOUT A QUARTER OF AN INCH. KENDALL FORD IN ANCHORAGE, ALASKA WAS MADE AWARE OF THE FAILURE AND SCHEDULED THE CONTACT FOR A SERVICE APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

REPORTED 04/15/17 NHTSA ID # 10978640 DRIVER SIDE INTERIOR DOOR HANDLE BROKEN. I PAID $209.42 AT FORD DEALER TO ORDER AND REPLACE. THE REPLACED DOOR HANDLE BROKE AGAIN ON 02/24/18, NOT EVEN 1 YEAR LATER. RETURNED TO DEALER, ADVISED THAT PART # 6E5Z*5422601*A IS NOW IN STOCK DUE TO MULTIPLE REPLACEMENTS PERFORMED AT DEALERSHIP. SINCE THERE IS A 2 YEAR WARRANTY ON PART, THE REPLACEMENT WAS NO CHARGE HOWEVER WOULD LIKE NHTSA TO INVESTIGATE QUALITY OF PART BEING INSTALLED.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING UNKNOWN SPEEDS, THE STEERING WHEEL FAILED TO MOVE AND THE ELECTRONIC PANEL FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE NORTHSIDE FORD (12300 SAN PEDRO AVE, SAN ANTONIO, TX 78216) WHERE IT WAS DIAGNOSED, BUT NO FAILURE CODES WERE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 46,000.

ENGINE LIGHT ON, DROVE TO FORD DEALERSHIP AND WAS ADVISED DUE TO WORK LOAD THEY COULD NOT PERFORM DIAGNOSTIC SCAN AND TO RETURN ON MONDAY. DROVE TO PRIVATE SERVICE MECHANIC, RAN DIAGNOSTIC, REPORT SCAN CODE P1450 UNABLE TO BLEED UP TANK. REPLACED PURGE VALVE AND MESSAGE DID NOT REAPPEAR. I WAS LATER INFORMED THERE WAS A FORD SAFETY RECALL 15S34 WHICH I NEVER RECEIVED THAT WAS ISSUED. I PAID $223.70 FOR REPAIR WHICH WOULD HAVE BEEN FREE AT FORD DEALER HAD I RECEIVED NOTICE.

TAKATA RECALL. IT HAS NOW BEEN MORE THAN 18 MONTHS SINCE I RECEIVED THE FIRST NOTIFICATION OF THIS RECALL. I FREQUENTLY HAVE 5 PEOPLE WHO NEED TO TRAVEL IN THIS VEHICLE, SO NOT USING THE PASSENGER SEAT IS NOT AN OPTION. FORD NEEDS TO INSTALL THE NEW AIRBAGS, BUY BACK ALL AFFECTED VEHICLES, OR PAY FOR CAR RENTALS WHEN FRONT PASSENGER SEAT IS REQUIRED.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER SIDE DOOR DID NOT OPEN FROM INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO BOB ROHRMAN SCHAUMBURG FORD 450 (815 E GOLF RD, SCHAUMBURG, IL), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 24,825.

HAD TO REPLACE THE LUG NUTS ON ALL 4 OF MY WHEELS AT 67,119 MILES BECAUSE THEY WERE SWOLLEN. INFORMED OF CONDITION OF LUG NUTS BY THE FORD DEALERSHIP. TOOK DEALERSHIP OVER AN HOUR TO REMOVE THE SWOLLEN LUG NUTS. LUG NUTS WERE OEM 2 PIECE LUG NUTS THAT WERE ON VEHICLE WHEN PURCHASED.

MY CARS POWER STEERING WENT OUT WHILE DRIVING ON INDIANA SR 64 EAST IN NOVEMBER 2017. WE UNPLUGGED FUSE AND LET IT RESET, PUT THE FUSE BACK IN AN IT WAS READY TO GO AGAIN.THEN ON FEBRUARY 26, 2018 IT WENT OUT AGAIN WHILE DRIVING ON INDIANA SR 64 WEST BOUND WHILE NOT ONLY MAKING IT HARD TO TURN BUT STEERING COMPLETELY LOCKED UP SO TO TRY AN KEEP IT STRAIGHT TRYING TO GET TO A SAFE SPOT TO PULL OVER IT WAS DARTING ME IN AN OUT OF ONCOMING TRAFFIC. NO PREVIOUS WARNINGS OR LIGHTS, LIGHT AN WARNINGS CAME ON WHEN THE STEERING WENT OUT! NOW I'M HAVING TO PAY 1,500 DOLLARS FOR A SAFETY ISSUE THAT HAS PREVIOUSLY BEEN ADDRESSED WITH OTHER CARS OF MY SAME MAKE, MODEL, AND MODEL YEAR. WHEN I ASK SERVICE TECHNICIAN ABOUT THE PREVIOUS SAFETY ISSUES WITH STEERING IN CARS THE SAME MAKE, MODEL AND MODEL YEAR AS MINE HE SAID BUT THERE ISN'T ONE ON YOURS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN DECEMBER OF 2017. THE DEALER (PENSKE FORD, 4570 MISSION BAY DR, SAN DIEGO, CA) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THERE WAS NO GUARANTEE THAT THE PARTS WOULD BE AVAILABLE BY A SPECIFIC DATE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

RANDOMLY A TROUBLE CODE SHOWS ON MY DASH INDICATING A " POWER STEERING ASSIST FAILURE", AND I LOOSE POWER STEERING. I DISCOVERED A RECALL FOR 2011-2012 FUSIONS FOR THIS PROBLEM, (RECALL # 15S18 ). THROUGH THE FORD DEALER, THEY SAID THIS RECALL IS NOT FOR MY VEHICLE, BASED ON THE BUILD DATE. THE RECALL IS LISTED FOR BUILD DATES OF 9-7-10 THROUGH 2-28-12. MY VEHICLE BUILD DATE IS 9-1-10, ( WHICH IS JUST 6 DAYS BEFORE THE RECALL START DATE ). AS PART OF THE SAFETY ISSUE INVOLVED, WHY IS MY VEHICLE NOT COVERED? MY VEHICLE WAS MADE AT THE SAME LOCATION. AND MADE WITH THE SAME PARTS AS OTHER 2011 FUSIONS MADE JUST 6 DAYS LATER. SINCE MY VEHICLE IS A 2011 MODEL, AND THE RECALL IS FOR 2011 MODELS, I THINK MY VEHICLE SHOULD BE INCLUDED IN THE RECALL. I CALLED FORD CUSTOMER SERVICE, BUT THEY DID NOT SEEM TO BE INTERESTED IN MY ISSUE. THIS PROBLEM OCCURS RANDOMLY, AND USUALLY WHEN YOU FIRST START THE CAR. MY WIFE DRIVES THIS VEHICLE REGULARLY, AND I DON'T WANT THE STEERING TO HAVE ISSUES WHILE SHE IS DRIVING, WHICH PUTS HER IN DANGER OF CRASHING. THE FORD DEALERSHIP WANTS TO CHARGE A LARGE AMOUNT OF MONEY TO REPAIR THIS ISSUE THAT I MAY HAVE TO PAY, BUT I FEEL LIKE IT SHOULD BE COVERED UNDER THE RECALL.. THANK YOU VERY MUCH, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

AT THE GAS STATION MY SERVICE ADVANCE TRACK POWER STEERING LIGHT CAM ON I HAVE NO POWER STEERING AND IT'S NOT SAFE TO TRAVEL. I HAVE READ OTHER FOR FUSION MODELS TO BE RECALLED WITH SAME PROBLEM IN 2015 ONLY MY MODEL IS NOT INCLUDED. I HAVE 2 CHILDREN AND WI THA ONE INCOME AND CAN NOT A FORD TO HAVE THIS 2000 PROBLEM FIXED. MY CAR IS KEPT UP AND IT'S SERVICED REGULARLY.

I WAS DRIVING AND GOT A NOTICE TO GET MY POWER STEERING AND ADVANCETRAC SERVICED. SOON AFTER THE POWER STEERING STOP WORKING COMPLETELY. THE SAME THING HAPPENED TO ME IN SEPTEMBER 2016 AND THEY SUPPOSEDLY "FIXED" THE PROBLEM BY REPLACING THE STEERING GAUGE HOWEVER I WAS TOLD THAT THIS NEEDS TO BE REPLACED AGAIN. FORD ISSUED A RECALL AND PAID FOR THE FIRST REPAIR BUT THEY REFUSE TO PAY FOR THIS ONE EVEN THOUGH IT THE SAME EXACT PROBLEM THAT HAPPENED BEFORE. THIS IS A VERY SERIOUS PROBLEM SEEING THAT IT IS VERY DIFFICULT TO STEER WITHOUT THE POWER STEERING.

LOSS OF POWER STEERING AT START UP. I FIND IT INTERESTING THAT VIRTUALLY EVERY FORD FUSION FOR 2011-2012 WAS RECALLED EXCEPT MINE. MY STEERING DOESN'T WORK AT STARTUP PROBABLY ONE IN 10 TIMES. NOW FORD IS TALKING ABOUT RECALLING 2010 FUSIONS. WHY IS MINE NOT RECALLED WHEN IT'S HAVING PROBLEMS? I GET THAT FORD WANTS TO REPLACE AS FEW OF THESE A POSSIBLE, BUT SERIOUSLY THIS IS WHERE THE NTSB NEED TO STEP IN AND MAKE THEM DO THE RIGHT THING. LITERALLY ALMOST EVERY OTHER FORD FUSION WITH EPAS SYSTEM FROM 2010-2012 IS RECALLED EXCEPT FOR MINE? MY UNCLE GOT HIS REPLACES AND HE WASN'T EVEN HAVING PROBLEMS AND HIS 2011 HAS MORE MILES THAN MINE. MANY OTHER FORD VEHICLES WITH SIMILAR ISSUES AND FORD WANT'S TO PICK AND CHOOSE VIN #'S ? CRAZY.

DRIVER DOOR INSIDE HANDLE INOPERATIVE. UNABLE TO EXIT VEHICLE WITHOUT OPENING DRIVER SIDE WINDOW AND OPENING DOOR. THE SAME PROBLEM HAPPENED TO MY 2008 FUSION. THIS SHOULD BE A RECALL NOTICE FROM FORD AND NOT NORMAL WEAR AND TEAR.

MY VEHICLE IS A PART OF THE RECALL FOR AIRBAG. MY CAR WAS PURCHASED AND LIVED IN TEXAS UNTIL 2016. I KNOW THE RECALL HAS BEEN PRIORITIZED BY HGOTTES AND MOST HUMID REGIONS TO LEAST. I KNOW LIVE IN OREGON WHICH IS IN THE LAST ZONE TO GET THE REPAIR HOWEVER BASED ON THE RECALL MY A CAR SHOULD BE REPAIRED WITH A ZONE. MY LOCAL FORD DEALERSHIP SAYS THERE IS NOTHING THEY CAN DO SO I HAVE TO CART MY FAMILY AROUND KNOWING THAT THE AIRBAG COULD END UP DEPLOYING AND KILLING ONE OF MY CHILDREN OR WIFE. PLEASE HELP ME RESOLVE THIS ISSUE.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT ALL THE LUG NUTS WERE STRIPPED AND THE DRIVER'S DOOR WOULD NOT REMAIN CLOSED. ALSO, THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (ANDERSON FORD, 3900 CLEMSON BLVD, ANDERSON, SC 29621) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE LUG NUT ISSUE WAS NOT ADDRESSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 109,000.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE BACKING OUT OF THE DRIVEWAY, THE CONTACT NOTICED THAT THE STEERING WHEEL LOCKED UP AND WAS NOT ABLE TO TURN. THE CONTACT TURNED OFF THE VEHICLE AND RESTARTED IT AN HOUR LATER. AFTERWARDS, THE VEHICLE PERFORMED NORMALLY. THE VEHICLE WAS DRIVEN TO THE DEALER (COMMUNITY FORD, 201 FORD DR, MOORESVILLE, IN 46158), BUT WAS NOT DIAGNOSED BECAUSE THERE WERE NO FAILURE CODES. THE MANUFACTURER SUGGESTED HAVING A DIAGNOSTIC TEST PERFORMED AND COULD NOT ASSIST SINCE THERE WAS NO RECALL ASSOCIATED WITH THE VIN. THE FAILURE MILEAGE WAS 100,000.

MY CAR IS AIRBAG LIGHT DOESN'T COME ON.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS ABLE TO COAST INTO A PARKING LOT. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, BUT THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED CROSS ROAD FORD AT (877) 331-8058 (1330 NC-66, KERNERSVILLE, NC 27284) AND WAS INFORMED THAT THE VEHICLE HAD A SALVAGE TITLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

TAKATA INFLATORS. GOT A NOTICE FOR A RECALL ON AIRBAGS FOR MY CAR. THERE IS STILL NO REMEDY TO FIX IT AND THEY SAID NOT TO HAVE ANYONE IN FRONT PASSENGER SEAT. HOW AM I SUPPOSED TO DRIVE MY CAR WITH NO FRONT PASSENGERS. THIS IS RIDICULOUS AND NEEDS TO BE FIXED ASAP OR THEY CAN MAKE MY CAR PAYMENT OR GET ME A NEW CAR THAT I CAN DRIVE WITH MY FAMILY IN.

WHEN GOING IN REVERSE, I EXPERIENCE A TOTAL LOSS OF POWER STEERING AND THE CAR GOES INTO A MANUAL STEERING MODE. IT IS IMPOSSIBLE TO TURN THE CAR. WHEN YOU TAKE THE KEY OUT AND PUT IT BACK IN, THE POWER STEERING MAY RETURN. THE CAR HAS BEEN KNOW TO NOT RETURN POWER STEERING FOR A FEW MINUTES. MY FUSION WAS BUILT 25 DAYS BEFORE THE RECALL DATES SO IT IS NOT COVERED UNDER THE RECALL. THIS HAS HAPPENED MANY TIMES SINCE ABOUT 2015.

MY POWER STEERING ADVANCETRAC WENT OUT WHILE DRIVING, MY STEERING WHEEL LOCKED ON HIGHWAY, IN RESULT I BROKE MY FRONT BUMPER AND ALMOST ENDED UP IN A ACCIDENT DUE TO A LOCKED STEERING WHEEL. I TURNED IN TO FORD FOR POWER STEERING RECALL AND THEY WANTED TO CHARGE ME. I NEVER HAD A THING LIKE THIS BEFORE HAPPEN. I ALSO HAVE FUEL INLET ON FUEL TANK AND I TOOK IN FOR RECALL AND ALL THE FORD DEALER DID WAS SET MY CAR OUT IN THEIR PARKING LOT AND DID NOTHING TO FIX IT., EVEN THOUGH IT WAS UNDER WARRANTY. I WAS JUST GETTING INTO MY CAR WHEN I WAS AT HOME ABOUT TO LEAVE TO WORK WHEN THE MESSAGE CAME ACROSS THE DASHBOARD.