2011 Ford Fusion complaints

MY FORD FUSION HYBRID HAS RECENTLY STOPPED WORKING AS A HYBRID AND RUNS MAINLY ON THE GAS ENGINE. AFTER REVIEWING SIMILAR PROBLEMS WITH THIS VEHICLE BY OTHER OWNERS, I NOW UNDERSTAND THAT THE HIGH VOLTAGE BATTERY (HVB) SEEMS TO BE PRE-PROGRAMMED TO BECOME INOPERABLE AFTER APPROXIMATELY 9 YEARS EVEN THOUGH THERE IS REALLY NOTHING WRONG WITH THE BATTERY. THE POSTS I'VE READ SUGGEST RESETTING THE AGE OF THE HVB BY USING THE APPROPRIATE HARDWARE AND SOFTWARE. MY QUESTION IS WHY DOESN'T FORD MOTOR CO. SERVICE DEPARTMENT ALERT CUSTOMERS TO THIS EASY FIX? *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE REFUELING THE VEHICLE, THERE WAS AN ABNORMAL FUEL ODOR OUTSIDE OF THE VEHICLE. THE CONTACT STATED THAT THERE WAS A FUEL LEAK UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO RC LACY INC. (25 MAPLE AVENUE CATSKILL, NY 12414, (888)733-2720, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PURGE VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE) AS A SOLUTION TO THE FAILURE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE SAME DEALER FOR A SECOND DIAGNOSTIC TEST WHICH WAS STILL PENDING. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

DRIVING ON HIGHWAY MAKE A TURN STEERING LOCKS UP ENGINE STOPS HAVE TO PULL OVER AFTER A WHILE STARTS AND DRIVE TO WORK OR HOME NEVER KNOW WHEN IT'LL HAPPEN...

I WAS DRIVING STRAIGHT ON A RESIDENTIAL STREET AND BRAKES ALL OF A SUDDEN WERE NOT WORKING PROPERLY. THEY WENT ALL THE WAY TO THE FLOOR AND ALL THE WARNING LIGHTS CAME UP ON THE DASH. HAD TO PULL OVER AND HAVE VEHICLE TOWED. THIS HAD ALSO HAPPENED A COUPLE DAYS BEFORE IN A PARKING LOT WHERE I WAS ABLE TO PULL OVER AND GET VEHICLE STOPPED. I WAITED A WHILE AND WHEN I TURNED THE VEHICLE BACK ON THE PROBLEM WAS NO LONGER THERE. WHEN IT HAPPENED THE SECOND TIME I NO LONGER FELT IT WAS SAFE TO DRIVE SO HAD IT TOWED TO A FORD DEALERSHIP. IT WAS REPAIRED AND I HAVE NOT HAD ANOTHER ISSUE.

DRIVER DOOR WON'T OPEN FROM THE INSIDE

THE DRIVER FRONT SEAT HEATED SEAT ISN'T WORKING . IT GOT REALLY HOT BURNING MY BOTTOM AND THEN SHUT OFF AND NEVER CAME BACK ON . WHEN YOU PUSH THE BUTTON IT COMES ON AND THEN IMMEDIATELY SHUTS OFF . THE PASSENGER SIDE STILL WORKS .

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE POWER STEERING ASSIST FAULT WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER GREENWAY FORD (9001 E. COLONIAL DR. ORLANDO FL) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 155,000.

WE WERE STATIONARY AT A RED LIGHT AT A 4-WAY INTERSECTION. A CAR FROM THE OPPOSITE DIRECTION (COMING TOWARDS US) RAN THE RED LIGHT AND HIT US HEAD-ON DOING APPROX. 50 MPH. THE PASSENGER AIRBAG IN OUR CAR DID NOT DEPLOY DURING THE HEAD-ON COLLISION. THE DRIVER'S AIRBAG DID DEPLOY. I WAS IN THE PASSENGER'S SEAT AND SUFFERED NUMEROUS INJURIES DUE TO THE AIRBAG NOT DEPLOYING.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO OPEN FROM THE INSIDE. IN ADDITION, THE DOOR LATCH WAS NOT FLUSHED TO THE DOOR PANEL. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED MIKE CASTRUCCI FORD LOCATED AT (1020 OH-28, MILFORD, OH 45150 (513) 275-1048) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURE WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,082.

DRIVING DOWN THE INTERSTATE IN MY 2011 FORD FUSION SE 2.5L AND A MESSAGE CAME ON THE DASH SAYING SERVICE POWER STEERING. THE STEERING WHEEL BECAME HARD TO TURN. I WENT TO THE FORD DEALERSHIP AND THEY SAID THAT 2011 FORD FUSION STEERING RACK WAS RECALLED BUT WHEN THEY PUT THE VIN INTO THEIR SYSTEM THEY SAID THAT MINE WASN'T COVERED UNDER THE RECALL. IT'S A $1500+ REPAIR. BUT WHY WASN'T ALL 2011 FORD FUSION COVERED UNDER THAT RECALL. THE RECALL NUMBER IS 15S18. AND IT DOES EVERYTHING THAT THIS RECALL LISTS....

I TURNED THE CAR ON AND IN THE LEFT HAND SIDE OF THE DASH IT READ SERVICE POWER STEERING THEN THE LIGHT WENT OFF. DIDN'T COME ON AGAIN FOR 24 HOURS THEN THIS MORNING AND 3/25/2020 I WAS HEADED TO THE DR AND WHEN I STARTED THE CAR THE STEERING WHEEL WAS TIGHT AND THE MESSAGE APPEARED AGAIN SO I CUT IT OFF AND WHEN I STARTED IT AGAIN IT DISAPPEARED AND HAS BEEN FINE FOR NOW. I NOTICED THERE WERE RECALLS FOR THIS ISSUE AND WHEN I CHECKED MY VIN IT SAID 0 RECALLS I JUST BOUGHT THIS CAR ON 11/06/2019. PLEASE HELP

WHILE DRIVING APPROX 25 TO 35MPH MY SERVICE POWER STEERING AND SERVICE ADVANCETRAC LIGHT CAME ON AT THE SAME TIME, AFTER TURNING THE IGNITION OFF THEN BACK ON THEN THE CAR NO LONGER HAD POWER STEERING AND SHOWED SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC DEALERSHIP REPLACED RACK AND PINION CONTROL ARMS, AND CHECKED ALL ELECTRICAL CONNECTIONS AND CANNOT FIND THE PROBLEM

TWO WEEKS AGO I NOTICED AFTER STARTING THE CAR I DIDN'T HAVE ANY POWER STEERING FOR FEW SECONDS, THEN IT WORKED FINE. A WEEK AGO WHEN I WENT TO START IT , I HAD NO POWER STEERING AND THE POWER STEERING ASSIST FAULT LIT UP ON THE DASH. I TURNED THE CAR OFF AND RESTARTED, AND EVERYTHING WAS FINE, NO FAULT LIGHT AND STEERING WORKED FINE. IT DID THIS COUPLE MORE DAYS UNTIL MARCH 13, 2020, NO POWER STEERING AT ALL, NOT EVEN AFTER RESTARTING. I'M VERY LUCKY THIS DIDN'T HAPPEN WHEN DRIVING. I'M SURE THERE WOULD HAVE BEEN AN ACCIDENT. I TOOK IT TO REINEKE FORD IN FINDLAY, OH, AND THEY SAID IT NEEDS A WHOLE NEW STEERING RACK, AND MY CAR IS NOT COVERED IN THE RECALL SINCE MY VIN DIDN'T MATCH THE ONE'S THEY ARE COVERING. MY VIN SHOWS MY CAR WAS MADE IN MEXICO. I DON'T UNDERSTAND HOW FORD CAN COVER SOME 2011S, BUT NOT MINE THAT HAS THE EXACT SAME ISSUE. I HOPE MY CARE WILL BE INCLUDED IN THE RECALL SOON. IT COST ME $1,800 TO FIX. IF YOU ARE READING THIS AND YOU HAVE THE SAME PROBLEM, PLEASE FILE A COMPLAINT.

POWER STEERING ASSIST FAULT MESSAGE CAME ON AND THE VEHICLE HAS NO POWER STEERING, THIS PROBLEM STARTED WHILE I WAS DRIVING THE VEHICLE ON A CITY STREET, EXTREMELY DIFFICULT TO TURN THE VEHICLE ALMOST HITTING 2 OTHER VEHICLES, THIS VEHICLE HAS 40,000 MILES AND HAS ALWAYS BEEN KEPT INSIDE A GARAGE, IT IS A WELL MAINTAINED VEHICLE

I AM HAVING POWER STEERING PROBLEMS. THIS PROBLEM HAS OCCURRED TWO TIMES SINCE I'VE HAD POSSESSION OF THIS CAR FROM JUNE 29TH 2019 TO OUR CURRENT DATE AND YEAR NOW. THE FIRST TIME THIS OCCURRED, I GOT IN MY PARKED CAR, TURNED THE CAR ON AND NOTICED THAT POWER STEERING NOW WAS FLASHING ON MY CAR. I DIDN'T KNOW WHAT THAT MEANT SO AS I PROCEEDED TO DRIVE THE CAR I COULDN'T MOVE THE STEERING WHEEL. IT WAS EXTREMELY HARD AND STILL. THE NEXT DAY I HAD IT TOWED TO A REPAIR SHOP TO BE FIXED. THAT WAS BACK IN OCTOBER OF 2019. SO ON FEBRUARY 14 2020 I HAD MY BROTHER DRIVE TO THE GAS STATION FOR GAS. ON HIS WAY OUT THE STEERING WHEEL BEGAN TO GET STIFF AGAIN MAKING IT HARD FOR HIM TO STEER IT. HE MANAGED TO MAKE IT BACK HOME SAFE CONSIDERING HE DIDN'T HAVE TO DRIVE FAR. THIS IS A VERY DANGEROUS MATTER AND I'VE NEVER HAD TO GO THROUGH ANYTHING LIKE THIS WITH PREVIOUS CARS! PLEASE HELP OR PROVIDE ANSWERS TO RESOLVE THIS MATTER! I HAVEN'T EVEN HAD THIS CAR A WHOLE YEAR YET AND THIS IS NOT ACCEPTABLE!

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE POWER STEERING CEASED TO OPERATE AS THE STEERING ASSIST WARNING LIGHT ILLUMINATED. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT SPOKE WITH JIM HUDSON FORD 1201 W MAIN ST, LEXINGTON, SC 29072 AND DICK SMITH FORD OF COLUMBIA 7201 GARNERS FERRY RD, COLUMBIA, SC 29209 WHO BOTH PRESENTED ESTIMATES FOR A DIAGNOSTIC TO BE PERFORMED ON THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

WHENEVER I MAKE A CERTAIN TURN MY WHEEL LOCKS UP AND I CAN NO LONGER TURN WITHOUT WRESTLING MY WHEEL TO TURN. MY DASHBOARD STARTS TO GO OFF AND I GET A MESSAGE 'POWER ASSIST AT FAULT'. I WOULD HAVE TO TURN MY CAR OFF AND ON A COUPLE TIMES FOR ME TO BE ABLE TO DRIVE AGAIN WITHOUT ANY ISSUES. IT GETS WORSE WHEN I'M ABOUT TO PULL OUT FROM A PARKING SPOT, THAT'S WHEN IT MAINLY STARTS.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING BECAME DIFFICULT TO OPERATE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY REPLACED THE RACK AND PINION. THE VEHICLE WAS REPAIRED. A DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

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

2011 FORD FUSION. CONSUMER WRITES IN REGARDS TO HYDRAULIC BRAKE CONTROL UNIT. *LD THE CONSUMER STATED THE VEHICLE SHOULD HAVE BEEN INCLUDED IN THE RECALL. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. *JS

WHEN I PUT MY CAR IN REVERSE FROM A PARKED POSITION, THE SENSOR FOR THE POWER STEERING ELECTRONIC STEERING ASSIST WARNING LIGHT COMES ON AND I STRUGGLE TO TURN THE WHEEL. I HAVE TO SHUT MY CAR OFF AND LET IT SET FOR ABOUT 20 SECONDS AND THEN I CAN DRIVE. SOMETIMES IT TAKES ME TURNING OFF MY CAR TWICE. IT HAS ONLY HAPPENED WHEN I PUT MY CAR IN REVERSE.

OUR 2011 FORD FUSION'S ELECTRONIC POWER STEERING FAILED AND LOCKED UP. FORD HAS RECALLED 455,000. OUR MAKE,MODEL, AND YEAR MATCH BUT FORD TELLS ME OUR VIN DOES NOT. THIS IS A HORRIFIC SAFETY ISSUE. NO WARNING IT JUST GOES OUT. FORD TOLD ME JUST TO KEEP MY RECEIPTS AND MAYBE YOUR VIN WILL BE ADDED TO THE LIST. AND MAYBE GET REIMBURSED. THIS CAN BE OVER 2500.00. TO FIX. ONE VIN IS COVERED ONE IS NOT. THE REPLACEMENT PARTS THROUGH FORD HAVE BEEN UPDATED AS TO FIX THE PROBLEM. THEY DIDN'T TELL ANYBODY THEY DID IT IN A UNETHICALLY. IF YOU BUY YOURS PART(S) FROM DAY NAPA. YOU COULD HAVE THE SAY HORRIBLE PROBLEM. HOW IS THAT EVEN RIGHT.*DT CONSUMER HAD POWER STEERING ANGLE SENSOR REPLACED.*JB

NO POWER STEERING ASSIST. SAYS "POWER STEERING ASSIST FAULT" AND STEERING IS DIFFICULT. VEHICLE WAS IN MOTION

I WAS DRIVING ABOUT 5 MPH ON A STREET WHEN MY BRAKES FAILED AND THE CONTROL PANEL STARTED BLINKING ABOUT ABS FAILURE. I WAS ABLE TO STOP THE CAR USING THE HAND EMERGENCY BRAKE. I TURNED OFF THE IGNITION AND RESTARTED THE CAR AND DROVE MAYBE 100 FEET WHEN THE SAME PROBLEM OCCURRED--BRAKES FAILED AND CONTROL PANEL STARTED WITH WARNING. I WAS ABLE TO STOP CAR AGAIN WITH EMERGENCY BRAKE. NO DAMAGE TO ANYTHING OR ANYONE. THIS SAME PROBLEM HAPPENED ABOUT 4 YEARS AGO WITH THIS CAR--I TOOK TO A FORD DEALER WHO COULD NOT FIND ANYTHING WRONG WITH MY BRAKES OR THE COMPUTER SOFTWARE FOR THE ABS. I FEEL LUCKY I HAVE NOT BEEN INJURED BECAUSE I WAS DRIVING SLOW AND COULD USE MY EMERGENCY HAND BRAKE, OTHERWISE I WOULD HAVE HIT ANOTHER CAR OR OBJECT WITHOUT BRAKES.

MY WIFE WAS DRIVING OUR 2011 FUSION AND THE POWER STEERING LIGHT CAME ON AND THE WARNING LIGHT STATED TO SERVICE THE POWER STEERING IMMEDIATELY . THE STEERING LOCKED DOWN WHERE SHE COULD NO LONGER CONTROL THE CAR SO SHE PULLED OVER AND I HAD THE CAR TOWED TO THE LOCAL FORD DEALER : STOKES HODGES FORD (1850 JEFFERSON DAVIS HWY GRANITEVILLE, SC 29829) AT MY EXPENSE. THEY CHECKED AND CONFIRMED THAT THIS POWER STEERING RECALL WAS APPLICABLE TO OUR FUSION AND WOULD INSTALL IT. THE SERVICE DEPARTMENT CALLED ME BACK LATER IN THE WEEK AND SAID THAT THEY COULD NOT REPLICATE THE ISSUE AND THAT THE CAR SHOWED NO CODE THEREFORE THEY COULD NOT INSTALL THE RECALL PARTS. MY WIFE ALMOST HAD A SERIOUS ACCIDENT BECAUSE OF THE POWER STEERING ISSUE SO SHE IS AFRAID TO DRIVE THE CAR AGAIN DUE TO HER CLOSE CALL WITH AN ACCIDENT. I FURTHERMORE CALLED THE FORD MOTOR COMPANY OFFICE FOR ISSUES LIKE THIS AND THEY AGREED WITH THE FORD DEALER AND IGNORED ME. THE BOTTOM LINE IS THAT I INSIST THAT THE RECALL BE INSTALLED BEFORE WE DRIVE THE FUSION AGAIN. . THE VEHICLE WAS IN MOTION . THE PROBLEM OCCURRED WHILE TURNING ON A HIGHWAY ONTO ANOTHER AT A STOP LIGHT.. THE RECALL CONSISTS OF REPLACING A STEERING GEAR AND AN ELECTRONIC STEERING ASSIST SYSTEM IS WHAT THE DEALER TOLD ME. I BROUGHT THE CAR NEW AND WAS NEVER NOTIFIED BY THE FORD MOTOR COMPANY ABOUT THIS ISSUE. PLEASE HELP AS SOON AS POSSIBLE SO WE CAN USE THE CAR AGAIN WITHOUT BEING SCARED . I FOUND THIS INFORMATION ON THE FORD MOTOR COMPANY RECALL WEB

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS RESTARTED AND THE WARNING LIGHT DISAPPEARED. RECENTLY THE VEHICLE WAS STARTED AND THE POWER STEERING FAILED TO OPERATE AS DESIGNED. THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS AND TO (BERGSTROM FORD LINCOLN OF THE FOX VALLEY, 525 S GREEN BAY RD, NEENAH, WI 54956) AND (KAYSER FORD 2303 W BELTLINE HWY, MADISON, WI 53713) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A SOFTWARE FAILURE. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.

MESSAGE ON DASHBOARD READS POWER STEERING ASSIST FAULT, THEN A LOSS OF ALL POWER STEERING. POWER STEERING LOSS OCCURRED ONCE WHILE BACKING THE VEHICLE AND ANOTHER WHILE IN FORWARD MOTION AT ABOUT 40 MPH ON A HIGHWAY.

POWER STEERING FAILURE, AS DESCRIBED IN FORD RECALL 15S18, NTSA CAMPAIGN 15V340000. VEHICLE ALERTED THAT POWER STEERING NEEDED TO BE SERVICED WHILE IN MOTION TO A HIGHWAY ON-RAMP. NO ISSUES WITH CONTROL, EXITED HIGHWAY AND RETURNED TO RESIDENCE, PARKED. ATTEMPTED TO DRIVE VEHICLE AN ESTIMATED HOUR LATER, AND HAD A COMPLETE POWER STEERING FAILURE AT IGNITION. VEHICLE ALERTED "SERVICE POWER STEERING NOW". ORIGINAL RECALL WORK WAS COMPLETED IN 2016 @105K, NOW @ 170K COMPLETE PART FAILURE, >65K ON NEW PART... FORD STATES WORK/PART WARRANTY ONLY VALID FOR 12MOS, YET NEW PRODUCT THEY WANT TO SELL ME CARRIES A LIFETIME WARRANTY... $2500 FIX FOR A KNOWN ISSUE.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING, THE STEERING WHEEL CEASED. THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT ILLUMINATED, SERVICE SOON AND THE TRACTION CONTROL WARNING LIGHT WERE ALSO ILLUMINATED. THE CONTACT ALSO THAT WHILE THE VEHICLE WAS BEING REVERSED THE STEERING WHEEL CEASED. THE CONTACT CALLED WOODHOUSE FORD SOUTH LOCATED AT (2288 OSAGE RANCH BLVD, PLATTSMOUTH, NE 68048) AND INFORMED THE DEALER OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. THE CONSUMER STATED THE POWER STEERING ANGLE SENSOR FAILED. THE ENTIRE RACK AND PINION WAS REPLACED. THE VEHICLE'S VIN WAS NOT INCLUDED IN THE SAFETY RECALL.*JS

THE POWER STEERING SUDDENLY FREEZES AND MAKES IT IMPOSSIBLE TO TURN THE STEERING WHEEL.. THIS IS THE 4TH TIME IT HAS HAPPENED. TODAY IT HAPPENED IN A DRIVEWAY, NOT OURS. THERE WAS A WARNING THAT FLASHED, POWER STEERING ASSIST FAULT, AS SHOWN BELOW. WIFE TURNED THE ENGINE OFF. WAITED A FEW SECONDS AND TURNED BACK ON, NO WARNING AND STEERING WHEEL TURNED.

WE HAVE A 2011 FORD FUSION ACCORDING TO CONSUMER REPORTS FORD RECALLED 445,000 FUSIONS AND OTHER MAKES AND MODELS FOR A ELECTRONICA POWER STEERING FAILURE OURS HAS DONE THIS NOW THIS VEHICLE HAS 71,000 MILES ON IT IS ALL AND YOU CANNOT TURN THE STEERING WHEEL I DON'T EVEN KNOW HOW I'M GOING TO GET THIS VEHICLE TO GET REPAIRED I CALLED THE MY LOCAL FORD DEALERSHIP AND THEY SAID THE CONSUMER REPORTS REALLY DOESN'T KNOW WHAT THEY'RE TALKING ABOUT BECAUSE THEY ONLY TAKE A SELECT FEW VIN NUMBERS THAT THEY HAVE THIS PROBLEM OR THIS PROBLEM PART AND OF COURSE OUR VEHICLE DID NOT HAVE THE PROBLEM PART EVEN THOUGH OUR VEHICLE IS ACTING IN THE SAME MANNER AS THOSE THAT DO SO THE FORD MOTOR COMPANY IS BASICALLY COVERING UP PROBABLY THOUSANDS OF VEHICLES THAT ARE OUT THERE RIGHT NOW THAT COULD CAUSE ACCIDENTS COULD CAUSE FATALITIES COULD CAUSE SOME MAJOR SAFETY PROBLEMS BECAUSE IF IT GOES OUT WHEN YOU'RE DRIVING IT YOU CANNOT HARDLY JUST BARELY TURN THE STEERING WHEEL YOU'RE IN A BAD SHAPE I AM A 100% DISABLED AMERICAN VETERAN AND THIS IS VERY DIFFICULT FOR ME TO EVEN TRY TO TURN THE WHEEL I UNDERSTAND THAT THE NTSB AND THE DOT OF THE FEDERAL GOVERNMENT ARE INVESTIGATING FORWARD ON THIS PROBLEM I HOPE YOU CONTINUE TO DO THIS AND SEE THAT THIS IS A SAFETY PROBLEM THIS ISN'T LIKE A A LEAKY VALVE COVER GASKET THIS IS A SAFETY PROBLEM THAT'S GOING TO CAUSE PEOPLE TO BE KILLED I HOPE AND PRAY THAT YOU WILL CONTINUE TO PUSH FORWARD IN THIS MATTER BECAUSE I'M NOT HAVING ANY SUCCESS AT ALL AT TH

THE ELECTRONIC POWER STEERING HAS COMPLETELY FAILED. THE SAFETY ISSUE THIS CAUSED COULD HAVE BEEN EASILY CATASTROPHIC. GROWING UP IN NON-POWER STEERING YEARS I KNOW THE EFFORT IT TOOK TO STEER, ESPECIALLY WHEN NOT MOVING. HOWEVER, OUR 2011 FORD FUSION , SINCE THE ELECTRONIC POWER STEERING FAILED YOU CAN HARDLY TURN THE WHEEL AT ALL. I AM THANKFUL MY WIFE WAS NOT GOING AT INTERSTATE SPEED AND TRYING TO EXIT WHEN THIS HAPPENED. I LOOKED ON CONSUMER REPORT TO SEE IF ANY OTHERS OR IF ANY RECALLS WERE REPORTED. I FOUND THAT 445,000 WERE RECALLED BY FORD, 2011-2013. MANY MODELS WERE RECALLED FOR THIS SAME PROBLEM. HOWEVER, WHEN I CALLED TWO DIFFERENT DEALERSHIPS THEY SAID OUR 2011 WAS NOT COVERED. THE DEALERSHIP SAID IT WAS ONLY THOSE WITH CERTAIN VIN NUMBERS. SO, OUR VEHICLE NOT ONE OF THE 445,000 RECALLED, HAS THE SAME PROBLEM, SAME SAFETY ISSUES IS NOT COVERED. FORD KNOWS THERE'S A PROBLEM, BUT THEY ARE FAILING TO ADMIT IT. WE HAVE JUST OVER 71000 MILES ON THIS VEHICLE. LIKE MANY OTHER BEFORE US I AM COUNTING ON THE NTSB TO ENCOURAGE FORD TO DO THE RIGHT THING AND RECALL THESE FAULTY UNSAFE ELECTRONIC POWER STEERING UNITS AND REPLACE THEM. WHEN YOU HAVE 445000 PROBLEMS YOU HAVE A PROBLEM. THE INCIDENT HAPPENED ON A SECONDARY ROAD AS WELL AS STATIONARY PARKED. I'M GLAD I WAS TEST DRIVING IT FOR MY WIFE NO WAY COULD SHE COULD OF TURNED THE WHEEL. THANK YOU

ELECTRONIC STEER ASSIST FAULT WARNING CAME ON WHILE SON DRIVING VEHICLE AND POWER STEER WHEN OUT AND HE LOST CONTROL AND ALMOST CRASHED

POWER STEERING ASSIST FALT FAULT NOTICE DISPLAYED INTERMITTENTLY AT STARTUP NORMALLY CLEARING WITH 2ND START. THIS EVENTUALLY RESULTED IN TOTAL FAILURE OF THE POWER STEERING.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE HER NEPHEW WAS DRIVING AT APPROXIMATE 60 MPH, THE VEHICLE LOST POWER STEERING FUNCTIONALITY AND DRIFTED TO THE RIGHT OF THE ROAD WITH NO WARNING LIGHTS ILLUMINATED. THE CONTACT'S NEPHEW WAS ABLE TO POWER OFF THE VEHICLE HOWEVER IT TOOK SEVERAL ATTEMPTS TO RESTART THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSIS OR REPAIRS. A DEALER WAS NOTIFIED AND INFORMED THE CONTACT THE REPAIRS TO REPLACE THE ELECTRONIC POWER STEERING WOULD BE $2,000. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V34000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 159,000.

VEHICLE NOT ABLE TO STOP IMMEDIATELY. BRAKES WENT TO FLOOR. JANUARY 22, 20120 PULLEY NOISE IN ENGINE CONTINUOUSLY WHERE AIR CONDITIONING BELT IS PLACED.

FOR THE LAST YEAR EXPERIENCING PROGRESSIVELY WORSENING DRIVABILITY ISSUES. THE MOST CONCERNING IS STEADILY INCREASING THROTTLE LAG (TIME BETWEEN APPLYING MORE PRESSURE TO ACCELERATOR AND VEHICLE RESPONDING), WHICH I VIEW AS A SAFETY ISSUE. THE VEHICLE DOES NOT RESPOND APPROPRIATELY WHEN APPLYING THROTTLE, WHICH MAY INCREASE RISK OF ACCIDENT B/C VEHICLE MAY NOT ACCELERATE PROPERLY WHEN NEEDED EITHER PLACING ME AT RISK BECAUSE IT LEAVES ME IN THE PATH OF ANOTHER VEHICLE OR PREVENTS MY VEHICLE FROM EXPEDITIOUSLY RESPONDING TO AVOID ANOTHER VEHICLE.. SECONDARILY VEHICLE NOW OPERATING ALMOST EXCLUSIVELY IN GAS POWER MODE (WORSENING MPG EFFICIENCY) BUT ALSO CAUSING JERKING/HESITATION WHEN TRANSITIONING BETWEEN GAS/EV MODES. THIS POWERTRAIN WAS NOT DESIGNED TO WORK IN GAS ONLY BUT AS A PARTNERSHIP BETWEEN GAS/EV, THEREFORE IN GAS ALONE IS NOT WORKING PROPERLY. INTERNET SEARCH REVEALS MANY OTHER OWNERS EXPERIENCE SAME PROBLEM. TO DEALER SERVICE X 3 - 1ST 2 DEALER SAID NOTHING WRONG. FINALLY GIVEN A FORD SERVICE BULLETIN (ATTACHED) THAT FORD IS AWARE FOR AT LEAST 4 MONTHS AND FORBIDS SERVICE TO THE CAR! THUS I HAVE AN UNSAFE VEHICLE THAT FORD HAS NO SOLUTION FOR REPAIR FOR AT LEAST 4 MONTHS, AND NO INDICATION OF WHEN THIS WILL BE ADDRESSED.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED RECEIVED NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE) AND THE VEHICLE WAS SERVICED AT KIRK AUTO COMPANY (235 STATE HWY 7 FRONTAGE RD, GRENADA, MS 38901). THE CONTACT STATED THE FUEL TANK WAS LEAKING FUEL ONTO THE GROUND. THE CONTACT ALSO MENTION WHILE DRIVING APPROXIMATELY 5 MPH THE STEERING WHEEL WAS DIFFICULT TO MANEUVER WITH THE POWER STEERING WARNING LIGHT ILLUMINATING. THE CONTACT STATED THAT THE FUEL TANK WAS STILL LEAKING FUEL AS THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR SERVICE. THE DEALER DIAGNOSED THE FAILURE AS A CRACKED FUEL TANK THAT NEEDS TO BE REPLACED. THE CONTACT MENTIONED THAT SHE SUSTAINED INJURIES TO THE RIGHT HAND THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 234,069.*DT*JB

I STARTED MY CAR UP AND THE WARNING CAME ON SAYING POWER STEERING ASSIST DEFAULT.I CAN NOT TURN THE WHEEL IT IS VERY HARD TO STEER.I BROUGHT THIS CAR USED FROM THE FORD DEALERSHIP ON 09/24/18.MY CAR WAS STATIONARY BUT IT COULD HAVE HAPPEN ON THE HIGHWAY I AM GLAD IT DID NOT AT 70 YEARS OLD I THANK GOD.IT IS THE ELECTRIC POWER STEERING ASSIST IN THESE FORD CARS AND THEY ARE DANGEROUS I WANT MY CAR FIXED BY FORD.

LAST NIGHT WHILE DRIVING THRU THE CITY, A DASHBOARD LIGHT CAME IN INDICATING THERE WAS A PROBLEM WITH MY POWER STEERING AND IT BECAME VERY DIFFICULT TO STEER MY CAR. WHEN I TURNED THE CAR OFF AND THEN RESTARTED IT, THE STEERING WAS NORMAL, BUT A FEW MINUTES LATER, THE STEERING STIFFENED AGAIN AND THE WARNING LIGHT CAME BACK ON. LUCKILY, I GOT HOME SAFELY, WITH A LOT OF EFFORT. BUT, THUS IS A VERY DANGEROUS MALFUNCTION. I UNDERSTAND THAT THERE IS A RECALL ON THIS ISSUE, BUT MY VIN ISN'T INCLUDED. WHY?

THE DRIVER'S SIDE LOCK STICKS WHILE USING THE KEY FOB TO OPEN. HAVE TO ENTER THROUGH THE PASSENGER DOOR AND MANUALLY UNLOCK THE DOOR USING THE HANDLE AND THE LOCK AT THE SAME TIME. LOCK MECHANISM WILL NOT AT ALL AUTOMATICALLY WHETHER INSIDE OR USING KEY FOB. I'VE DISCOVERED THAT THIS IS A COMMON ISSUE WITH 2011 ERA FORD FUSIONS. WAS NOT AWARE WHEN I BOUGHT THE VEHICLE IN JANUARY 2020.

SERVICE POWER STEERING LIGHT CAME ON WHILE DRIVING ON THE STREET AND IT WAS HARD TO STEER THE CAR.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THE VEHICLE CRASHED INTO A MOTOR HOME. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE CONTACT STATED THAT HE WAS A CERTIFIED FORD MECHANIC. THE CONTACT REPLACED THE BRAKE MASTER CYLINDER HOWEVER, THE FAILURE PERSISTED. WAY SCARFF FORD AUBURN LOCATED AT 501 AUBURN WAY N, AUBURN, WA 98002, (253) 833-1500, WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 140,000.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE THE POWER STEERING ASSIST FAULT WARNING LIGHT DISPLAYED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 125,000.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT ABOUT 30 MPH, THE STEERING ASSIST WARNING LIGHT ILLUMINATED. THE DRIVER PULLED INTO THE PARKING LOT AND THE VEHICLE EXPERIENCED THE POWER STEERING FAILURE. THE CONTACT CALLED THE CHARLIE HENDERSON FORD, INC. LOCATED AT 105 U S 90, WAVELAND, MS 395760 AND WAS INFORMED THAT THE VEHICLE WAS OVER THE MILEAGE AND THEREFORE NOT COVERED BY A WARRANTY PROGRAM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT COVERED. THE FAILURE MILEAGE WAS APPROXIMATELY 192,000.

BRAKE PEDAL GOES TO THE FLOOR, BRAKING DISTANCE GREATLY INCREASES, AND THE CAR IS NOT SAFE TO DRIVE. THIS IS THE SAME PROBLEM IDENTIFIED IN THE 2006-2010 RECALL. PLEASE MAKE FORD EXPAND THE RECALL TO INCLUDE THE 2011 FORD FUSION

AS A I ENGAGE MY BRAKE TO COME TO A STOP OR SLOW DOWN MY BRAKE SINKS ALL THE WAY TO THE FLOOR. AT TIMES MY ABS WILL ENGAGE IF I'M COMING TO A SUDDEN STOP, ONLY ON THE LEFT DRIVER SIDE. MY LEFT DRIVER SIDE TIRE IS SHOWING WEAR FROM THIS EVENT HAPPENING QUITE OFTEN. AT OTHER TIMES I'VE HAD CLOSE CALL ACCIDENTS DUE TO MY BRAKES NOT ENGAGING LIKE THEY SHOULD. MY YEARLY INSPECTION IS ALSO GETTING DIFFICULT TO PAST BY HAVING THIS BRAKE ISSUE. AS FAR AS I KNOW 2006- 2010 MODELS HAVE HAD A RECALL DUE TO SIMILAR INCIDENTS. MY 2011 FUSION WAS MANUFACTURED IN FEBRUARY 2011 AND COULD HAVE THE SAME PARTS USED. I'VE LOOKED INTO THE PROBLEM BEFORE THE RECALL WAS PUT IN PLACE FOR THE OLDER MODELS AND MANY FORD OWNERS REPORT THE BRAKE ABS PUMP BEING THE PROBLEM. I'VE CHANGED MY BRAKES AND CALIPERS TO SEE IF ANY WOULD FIX THE ISSUE BUT THE PROBLEM REMAINS THE SAME.

WHILE PULLING OUT OF A PARKING SPOT MY POWER STEERING FAILED -WITH NO POWER ASSIST. I SHUT THE CAR OFF BRIEFLY AND RESTARTED IT AND THE STEERING WAS NORMAL. THE NEXT STOP WAS30 MINUTES LATER AND THE SAME THING HAPPENED EXCEPT THIS TIME THE POWER STEERING DID NOT RETURN. WARNING MESSAGES, "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCE TRACK" APPEARED. LOOKING UP RECALL INFORMATION, MY VEHICLE'S PROBLEM EXACTLY MATCHED RECALL # 15V340000 ISSUED IN 2015. HOWEVER, MY LOCAL FORD DEALER STATED MY CAR WAS NOT INCLUDED IN THE RECALL BECAUSE OF WHERE IT WAS MANUFACTURED. THE RECALL SEEMS TO BE A SCAM WITH AN "EASY OUT" FOR FORD ON THIS DANGEROUS CONDITION. IT SHOULD BE EXPANDED TO COVER THE REAL-WORLD FORD OWNERS WHO ARE STUCK WITH AN UNSAFE VEHICLE WHILE BEING TOLD THEIR VEHICLE WAS MADE IN THE WRONG FACTORY TO BE COVERED. UNLESS THERE IS AN ACTION TAKEN ON THIS SCAM, WE ARE STUCK WITH AN UNWARRANTED $2000 REPAIR BILL. AND WE HAVE NO CHOICE OTHER THAN TO TRY TO FIND USER-FRIENDLY MANUFACTURERS AND HOPE THAT THE NHTSA DOES ITS JOB.

ON THIS SATURDAY ON MY WAY TO THE STORE I GOT A ALERT IN THE NOTIFICATION PANEL TO SERVICE MY POWER STEERING. I PARKED IN THE FAMILY DOLLAR PARKING LOT AND WENT IN THE STORE AND GOT SOME POWER STEERING FLUID BUT THERE WAS NO WHERE TO PUT IT SO I RETURNED IT. WHEN I GOT IN THE CAR AND TRIED TO PULL OFF THE STEERING WHEEL WOULDN'T MOVE. IT STILL WONT MOVE NOW.

OIL, ABS, AND TRACTION CONTROL LIGHTS CAME ON. "SERVICE ADVANCEDTRAC" CODE ON DASH. NO POWER STEERING.