Page 18 of 103 · complaints 851–900 of 5,131

2010 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Steering
Filed Feb 14, 20206 milesNC

I'M ON MY WAY HOME FROM WORK AND OUT OF NO WHERE MY STEERING WHEEL TIGHTENED UP, THEN A WARNING NOISE WENT OFF AND A MESSAGE CAME ON IN THE MESSAGE SCREEN. THE MESSAGE READ 'SERVICE POWER STEERING NOW'. IT WAS VERY DIFFICULT MANEUVERING THROUGH TRAFFIC WITH THAT ISSUE, IT WAS GETTING TIGHTER, AND BY ME BEING A FEMALE I'M BLESSED THAT I MADE IT HOME. MY CAR WAS DRIVING PERFECTLY, NO TICKING NOISE WHILE TURNING OR ANYTHING. I RECEIVED NO WARNING OR ANYTHING, USUALLY MY CAR WILL WARN ME BEFORE THE ISSUE GETS WORSE; FOR INSTANCE MY OIL LIFE, OR MY TIRE PRESSURE. I KEEP A CHECKUP ON MY CAR AND NO ISSUES WAS DETECTED. I GOOGLED THE SITUATION AND SEEN NUMEROUS INDIVIDUALS SAYING THEY HAD THE SAME ISSUE WITH THE MODEL OF CAR THAT I POSSESS. I WAS WONDERING IF THERE WAS A RECALL THAT I GOT SKIPPED OVER ON?

Service Brakes
Filed Feb 14, 2020MN

WAS DRIVING OUT OF A PARKING LOT AND TRIED TO BRAKE. SUDDENLY MY BRAKE LIGHT, ABS LIGHT, AND SERVICE ADVANCETRAC LIGHTS COME ON THE DASH. THE PEDAL GOES ALL THE WAY TO THE FLOOR AND MY CAR IS NOT STOPPING. TO AVOID GETTING T BONED I HAVE TO PULL THE EMERGENCY BRAKE. BROUGHT THE CAR TO GET FIXED AND MY ABS/ HCU UNIT FAILED. THE COST TO REPAIR WAS CRAZY HIGH. LOOKED IT UP AND FORD IS CURRENTLY DOING A RECALL FOR 2006-2010 FORD FUSIONS FOR THE EXACT SAME REASON MY BRAKES FAILED. THEY ARE NOT INCLUDING HYBRIDS IN THIS RECALL FOR SOME REASON. I WOULD HIGHLY ENCOURAGE FORD TO INCLUDE HYBRIDS IN THE RECALL AS CLEARLY IT DOESN'T MATTER IF IT IS A HYBRID OR NOT. FORD FUSIONS FROM 2006-2010 ARE HAVING THIS ISSUE AND IT COULD HAVE HAPPENED TO ME ON THE HIGHWAY. WOULD HAVE BEEN FATAL AT THAT POINT BECAUSE WITH NO BRAKES GOING 65 MPH, NOT GOOD!

Steering
Filed Feb 13, 202069,000 milesMI

POWER STEERING GOES OUT FOR NO REASON. IN MOTION. HAPPENED ONCE WHILE PULLING INTO A PARKING SPOT. ANOTHER TIME 15 - 20 MPH. WHAT IF THIS HAPPENS AT HIGHER SPEEDS? DEALERSHIP WANTS MORE THAN $100 TO LOOK AT IT? MORE THAN $1400 TO REPLACE? THERE SHOULD BE A RECALL. CALLED FORD MOTOR COMPANY CUSTOMER SERVICE TO LOOK FOR SOME RECOURSE AND I WAS READ A STANDARD DOCUMENT ABOUT IT BEING THE CUSTOMERS RESPONSIBILITY.

Steering
Filed Feb 12, 202087,000 milesMA

MY 2010 FORD FUSION HYBRID HAS LOST ALL STEERING THREE TIMES OVER THE PAST TWO MONTHS. AFTER BRINGING IN FOR SERVICE, THE MECHANICS HAVE FOUND NOTHING AT ISSUE OTHER THAN NEEDING TO RESET THE COMPUTER AS IT IS ALL SEALED ELECTRONICS. THIS OCCURRED AGAIN TWICE WITHIN TWO DAYS AND WITH THE SAME RESPONSES FROM THE MECHANIC. I AM CONCERNED AS THE INCIDENT TODAY OCCURRED WHILE TURNING INTO TRAFFIC, WHICH ALMOST CAUSED A HEAD ON COLLISION. THIS OCCURRED WHILE I WAS IN MOTION, TURNING ONTO A CITY STREET. FROM ADDITIONAL RESEARCH ONLINE, HAVE FOUND SIGNIFICANT COMPLAINTS FROM OTHER 2010 FORD FUSION HYBRID OWNERS AS WELL, BUT HAVE NOT HAD ANY NOTICES BY FORD TO RESOLVE THIS SAFETY ISSUE

Electronic Stability Control (esc)
Filed Feb 12, 2020179,500 milesVA

THIS IS A COMMON ISSUE IN 2010 FUSIONS AS YOU CAN FIND LOTS OF SIMILAR EXPERIENCES. WHILE HEADING TOWARDS AN EXIT ON THE HIGHWAY GOING 70MPH, THE STEERING SUDDENLY LOST ALL POWER STEERING. TWO WARNINGS APPEARED ON THE DISPLAY SAYING "SERVICE ADVANCETRAC" AND "POWER STEER ASSIST FAILURE." EVERYTHING RETURNS TO NORMAL AFTER RESTARTING THE CAR AND IT HAPPENS ONCE AGAIN AT RANDOM.

Steering
Filed Feb 11, 202070,000 milesMA

THE ELECTRIC POWER STEERING STOPPED WORKING IN AUGUST 2014 WHILE I WAS DRIVING THE VEHICLE. SELF TEST SHOWED CODES C1277, U3003, B1C83, B10AF, P0606B, C100B. I HAD TO PAY TO HAVE IT REPLACED AT THE FORD DEALERSHIP. MY VIN WAS NOT INCLUDED IN THE FORD FUSION POWER STEERING RECALL OF ABOUT 2014 OR 2015 EVEN THOUGH I HAD THE SAME SYMPTOMS AND FAILURE DESCRIBED IN THIS RECALL.

Air Bags
Filed Feb 11, 2020120,000 milesMI

REPLACED RECALLED AIRBAG WILL NOT WORK PER DEALER DUE TO DEFECT DURING RECALLED AIRBAG INSTALLING. NEW AIRBAG WILL NOT DEPLOY DURING AN ACCIDENT DRIVER DOOR HANDLE CAN ONLY BE OPENED IF WINDOW IS LEFT DOWN AND DOOR HANDLE IS PULLED FROM THE OUTSIDE

Steering
Filed Feb 10, 2020153,701 milesWV

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE ELECTRONIC POWER STEERING FAILED WHEN THE VEHICLE WAS REVERSED INTO THE DRIVEWAY. THE VEHICLE WAS TAKEN TO CHENOWETH FORD INC DEALER, (1564 E PIKE ST, CLARKSBURG, WV 26301) AND WAS DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIR DUE TO THE REPAIR COST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 153,701.

Steering
Filed Feb 10, 2020MI

SERVICE POWER STEERING NOW IS DISPLAYED. CAN'T MOVE MY STEERING WHEEL.

Steering
Filed Feb 8, 2020140,000 milesIA

DRIVING DOWN THE ROAD AND THE SERVICE POWER STEERING CAME ON AND LOST POWER STEERING IN THE CAR AS WELL AS THE SERVICE TRACTION CONTROL LIGHT CAME ON.

Structure › Body
Filed Feb 8, 202096,000 milesNC

DRIVER SIDE DOOR HANDLE WILL NOT UNLOCK FROM INSIDE CAR; CAN ONLY OPEN DRIVER'S DOOR FROM OUTSIDE

Service Brakes
Filed Feb 7, 2020125,000 milesOK

MY CAR IS DOING EXACTLY WHAT THE CURRENT RECALL IS FOR, BUT THE DEALERSHIP SAID MY CAR ISN'T UNDER RECALL. I AM HAVING TO PRESS MY BRAKES MUCH HARDER IN ORDER FOR THE BRAKING TO ENGAGE. I WAS DRIVING TO AND FROM WORK AND HAD TO PRESS MY BRAKES ALL THE WAY DOWN BEFORE IT WOULD START TO EVENTUALLY SLOW DOWN.

Service Brakes
Filed Feb 7, 202084,000 milesSC

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS THE BRAKE PEDAL WAS APPLIED HOWEVER WAS SLOW TO RESPOND AND FAILED TO STOP. THE BRAKE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO PALMETTO FORD LINCOLN 1625 SAVANNAH HWY, CHARLESTON, SC 29407 (843) 571-3673, WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO. JONES FORD 5757 RIVERS AVE, NORTH CHARLESTON, SC 29406 843) 744-3311 WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER, REAR BRAKES, FLUID FLUSH AND POWER BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BONNELL MOTORS INC 353 CAMBRIDGE ST, WINCHESTER, MA 01890 (781) 729-9700 WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 19V904000 SERVICE BRAKES, HYDRAULIC. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 84,000. THE VIN WAS INVALID.

Steering
Filed Feb 6, 2020125,000 milesIN

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH WHILE MAKING A LEFT TURN THE POWER STEERING SUDDENLY FAILED CAUSING THE DRIVING TO LOSE CONTROL OF THE STEERING WHICH CAUSED THE WHEEL TO MAKE CONTACT WITH THE CURB. AFTER THE FAILURE THE MESSAGE "SERVICE POWER STEERING IMMEDIATELY" HAD DISPLAYED. THE MANUFACTURER(CAS-25482608) WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO THE LOCAL DEALER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER DON HINDS FORD(12610 FORD DR. FISHERS IN) WHO DIAGNOSED THAT THE POWER STEERING ASSEMBLY HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 125,000.

Wheels
Filed Feb 6, 202018,900 milesOH

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT UPON PURCHASING THE VEHICLE FROM ROUSH FORD 5575 KEIM CIR, COLUMBUS, OH 43228, SEVERAL LUG BOLTS USED TO SECURE THE FRONT WHEELS ON THE DRIVER AND PASSENGER OF THE VEHICLE FRACTURED WITHOUT WARNING. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS ALSO TAKEN TO SEVERAL INDEPENDENT MECHANIC FOR SIMILAR FAILURES. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE NOT REPAIRED. THE FAILURE MILEAGE WAS 18,900. *LN

Fuel/Propulsion System
Filed Feb 6, 2020150,000 milesNC

AFTER PUMPING GAS IN THE VEHICLE, THE ENGINE DOES NOT TURN ON. THE ENGINE CHOKES AND TURNS DIRECTLY TO BATTERY MODE. YOU MUST FLOOR THE GAS PEDAL 3 TO 4 DIFFERENT TIMES IN ORDER FOR THE VEHICLE TO START. MUST SIT AND WAIT ABOUT 5 MINUTES FOR THE IDLEING TO STOP BEFORE PUTTING CAR INTO DRIVE MODE.

Air Bags
Filed Feb 4, 2020167,000 milesDE

I TOOK MY CAR TO SHEEHY FORD OF MARLOW HEIGHTS FOR THE AIRBAG RECALL REPAIR. UPON PICKING THE CAR UP AFTER IT WAS "FIXED", THERE ARE NOW 3 LIGHTS ON MY DASH THAT WERE NOT PREVIOUSLY THERE. THESE LIGHTS ARE THE AIRBAG LIGHT, THE STABILITY CONTROL LIGHT, AND THE SERVICE WRENCH. THE DEALERSHIP WILL NOT COOPERATE AS FAR AS FIXING THIS.

Electronic Stability Control (esc)
Filed Feb 4, 2020121,000 milesWY

ELECTRONIC POWER STEERING SUDDENLY FAILED, ERROR MESSAGE DISPLAYED: "POWER STEERING ASSIST FAULT; SERVICE ADVANCETRAC". FAILURE OCCURRED AT LOW SPEED, SHORTLY AFTER STARTUP.

Steering
Filed Feb 3, 2020163,500 milesTX

MY 2010 FORD FUSION SEL HAS LOST ALL POWER STEERING DUE TO A FAILURE IN THE ELECTRONIC RACK AND PINION. I STARTED MY VEHICLE AND RECEIVED TWO WARNINGS ON THE INFORMATION SCREEN IN THE CLUSTER: POWER STEERING ASSIST FAULT, AND SERVICE ADVANCETRAC. I'VE DONE RESEARCH AND HAVE BEEN TO MULTIPLE FORD DEALERSHIPS, AND HAVE BEEN TOLD THERE IS NOTHING THEY CAN DO OTHER THAN CHARGE ME OVER TWO THOUSAND DOLLARS TO HAVE MY VEHICLE FIXED. YET, THE 2011 AND 2012 MODEL YEARS HAD A FULL RECALL OF THE PART AT NO COST. THIS IS UNACCEPTABLE ON FORD'S BEHALF AND EXTREMELY UNSAFE DUE TO THE FACT THAT WITH THE POWER STEERING BEING OUT, THE STABILITY CONTROL IS ALSO DISABLED. YES, MY VEHICLE IS DRIVE-ABLE BUT IT IS DEFINITELY NOT SAFE AND EXTREMELY DIFFICULT TO MANEUVER AT SLOWER SPEEDS. IT'S AN ACCIDENT AND LAWSUIT WAITING TO HAPPEN, AND I DO NOT WANT TO BE THE UNFORTUNATE ONE TO GO THROUGH SUCH A THING. THIS NEEDS TO BE RECALLED AS SOON AS POSSIBLE, BEFORE ANY LIVES ARE LOST OR PREVENTABLE ACCIDENTS OCCUR.

Service Brakes
Filed Feb 3, 202079,000 milesAZ

WHEN OPERATING MY VEHICLE IT MAKES AUDIBLE BREAKING SOUNDS. WHEN COMING TO A STOP YOU CAN HEAR THE SCREECHING OF BRAKES. IT WAS LIGHT, BUT IT SEEM'S LIKE IT'S GETTING LOUDER THOUGH. THIS HAPPENS WHEN DRIVING IN TOWN ON THE STREETS.

Electronic Stability Control (esc)
Filed Feb 2, 2020257,345 milesTX

SERVICE POWER STEERING LIGHT CAME ON AS I WAS DRIVING HOME. THE NEXT MORNING I TURNED ON THE CAR AND IT SAID SERVICE POWER STEERING NOW. HAVE SEEN THAT I AM ONE OF THE MANY PEOPLE HAVING THIS ISSUE. SHOULD BE RECALLED AND FIXED NOT JUST THE 2011 WHICH IS JUST ONE YEAR NEWER.

Steering
Filed Jan 31, 2020VT

THE POWER STEERING SERVICE CAME ON . ON THE DASH AN NOW THE CAR WON'T STEER STEERS REALLY HARD THIS IS A SAFETY HAZARD NEED TO BE RECALLED ON THIS CAR

Service Brakes
Filed Jan 31, 2020LA

BRAKES FAILED , BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR NO PRESSURE TO STOP THE MY VEHICLE HAD TO USE EMERGENCY BREAK TO STOP IT HAD TO CALL TOW TRUCK TO BRING IT TO HALLIBURTON AUTO CLINIC TO SEE WHAT WAS GOING ON WITH THE BREAKING AND IT CHECKED OUT TO BE ABS HYDRAULIC CONTROL UNIT. THE MECHANIC ASKED DID I WANT IT FIXED I TOLD HIM YEAH BECAUSE IT COULDN'T BE DRIVEN AND ITS MY ONLY TRANSPORTATION . SO THEY FIXED IT AFTER PAYING FOR SERVICE I GOT A LETTER ABOUT THE RECALL .I CALLED FORD TO SEE WHAT TO DO ABOUT A REIMBURSEMENT THEY SAY I HAVE TO WAIT FOR THE 2ND LETTER

Steering
Filed Jan 31, 202056,000 milesPA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE HER DAUGHTER WAS STARTING THE IGNITION, THE STEERING WHEEL CEASED. THE CONTACT STATED THE POWER STEERING FAILURE WARNING MESSAGE ILLUMINATED. THE DRIVER WAS ABLE TO TURN OFF AND ON THE IGNITION AND WAS ABLE TO DRIVE TO A LOCAL DEALER (COCCIA FORD LINCOLN INC LOCATED AT 577 E MAIN ST, WILKES-BARRE, PA 18702) WHERE IT WAS DIAGNOSED WITH NEEDING THE POWER STEERING RATE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 56,000.

Steering
Filed Jan 31, 202053,579 milesNY

THE STEERING WHEN YOU MAKE A LEFT OR RIGHT TURN IT WILL NOT COME BACK TO ALLOW YOU TO GO STRAIT AND BECOME VERY STILL AND UNABLE TO GO FORWARD.

Service Brakes
Filed Jan 31, 2020120,000 milesAL

EXCESS BRAKE PEDAL TRAVEL TO STOP. APPEARS TO BE AN ISSUE WITH THE BRAKE ABS MODULE AND NOT THE BRAKE MASTER CYLINDER.

Steering
Filed Jan 29, 2020CA

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE HIS WIFE WAS DRIVING AT, LOW SPEEDS MAKING A LEFT TURN THE STEERING WHEEL PULLED RIGHT. THE POWER STEERING FAULT WARNING LIGHT WAS ILLUMINATED. THE CONTACT DISCONNECTED THE BATTERY AND THE VEHICLE WORKED AS DESIGNED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS UNKNOWN.

Power Train
Filed Jan 28, 202011,800 milesAR

MY ABS AND TRACTION LIGHT STAYS ON. MY CAR SHIFTS REALLY BAD WHEN I HIT AN HOLE AND WHEN I GO OVER 65 MPH I FELL LIKE I AM LOSING CONTROL.

Steering1 injured
Filed Jan 28, 2020120,000 milesKS

THE POWER STEERING ASSIST FAULT, THAT IS CURRENTLY ON RECALL FOR 2011 AND UP, IS THE SAME EXACT THING THAT IS HAPPENING TO MY 2010. I NEED THE 2010 TO BE REEVALUATED AND ADDED TO THAT RECALL. I DID NOTHING TO CAUSE THE POWER STEERING TO GO OUT, THIS IS 100% ON FORD. THEY NEED TO FIX THE ISSUE. I HAVE NO POWER STEERING AND IF I WERE TO EVER WRECK DUE TO THIS ISSUE, I WILL INVOLVE LAWYERS AND GET THE FORD NAME INVOLVED. 2010 NEEDS TO BE ADDED TO THE RECALL!!!!!! I AM NOT THE ONLY 2010 WITH THIS SAME ISSUE. IF ITS HAPPENING TO THOUSANDS OF 2010'S, IT IS A FORD RECALL ISSUE. NOT CAR OWNER ISSUE. I NEED THIS PROBLEM FIXED NOW.

Steering
Filed Jan 28, 2020114,160 milesLA

POWER STEERING ASSIST FAULT CAME ON AND I LOST POWER STEERING. FORTUNATELY I WAS IN MY DRIVEWAY AND NOT ON THE INTERSTATE.

Steering
Filed Jan 28, 202088,000 milesOK

CAR WAS PARKED. TURN THE CAR ON AND NO POWER STEERING. SUDDEN FAILURE. TOLD TO I HAVE TO GET A NEW RACK AND PINION WHICH IS OVER $2000. THE POWER STEERING CAME BACK ON AFTER THE BATTERY WAS UNPLUGGED OVER NIGHT. SAME PARTS AS THE RECALLED 2011 FORD FUSION. NOW I AM SCARED TO DRIVE THIS CAR AND THE REPAIRS ARE ALMOST MORE THAN THE CAR IS WORTH. 88K MILES ON IT

Steering
Filed Jan 28, 2020103,600 milesAR

THE POWER STEERING IN MY 2010 FORD FUSION HAS WENT OUT. THIS IS A DAILY DRIVER FOR MY DAUGHTERS COMMUTE TO COLLEGE. TRYING TO TURN IT IS ALMOST IMPOSSIBLE AND EVEN MORE SO WHEN SHE IS IN THE CROWDED CITY. THERE WAS A RECALL UP TO 2011-2017 ON THIS ISSUE AND THE 2010 NEEDS TO BE INCLUDED!! THIS IS VERY DANGEROUS

Steering
Filed Jan 28, 2020310,000 milesCA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE STEERING CEASED. THE CONTACT WAS UNABLE TO TURN THE STEERING WHEEL TO THE LEFT OR THE RIGHT. THE TRACTION CONTROL WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT LATER STARTED THE VEHICLE, SHIFTED INTO REVERSE AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 310,000.

Service Brakes
Filed Jan 28, 202091,000 milesTX

I STEPPED ON THE BRAKE HARD AND THE ABS ENGAGED. AFTER THAT, IT WAS LIKE MY BRAKES WERE ALMOST GONE. THEY ALMOST WENT TO THE FLOOR. THIS HAS HAPPENED SEVERAL TIMES. SOMETIMES IT STAYS LIKE THAT FOR MANY DAYS. OTHER TIMES THE BRAKES COME BACK AFTER A COUPLE OF DAYS. THE LAST TIME THIS HAPPENED, A WEEK AGO, THE BRAKES NEVER FULLY CAME BACK. THEY ARE STILL 75% -80% GONE AFTER I STEPPED ON THE BRAKE HARD. I WAS IN MOTION BOTH ON A CITY STREET AND ON A HIGHWAY WHEN THIS HAPPENED. I WAS NOT TURNING. I BELIEVE THIS IS RELATED TO THE RECALL THAT WAS JUST ISSUED: 19S54. HOWEVER, THIS RECALL DOES NOT SHOW UP UNDER MY VIN NUMBER. I CONTACTED FORD CORPORATE AND THEY TOLD ME THAT MY VEHICLE WAS NOT INCLUDED IN THE RECALL NOTICE BECAUSE THE BUILD DATE WAS OUTSIDE OF THE AFFECTED DATE RANGE. HOWEVER, I BELIEVE THE DATE IN THEIR SYSTEM MIGHT BE WRONG FOR MY VEHICLE AS IT SAYS THAT THE BUILD AND RELEASE DATE ARE THE SAME DATE. IN ADDITION, I HAVE A COUPLE OF THE INVOICE THE DEALERSHIP GAVE ME FOR MY CAR. THE DATE ON THE INVOICE IS BEFORE THE BUILD DATE FORD HAS IN THEIR DATABASE. PLEASE HELP!

Service Brakes
Filed Jan 27, 2020175,000 milesLA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD TO STOP THE VEHICLE. THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MASTER CYLINDER WAS INSPECTED. THE MECHANIC WAS UNABLE PROVIDE A CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 175,000.

Steering
Filed Jan 27, 2020124,000 milesNY

THE POWER STEERING MOTOR WENT AND LOCK THE STEERING WHEEL UP AND SENT ME IN THE OTHER LANE ON CITY ROAD AND GOING STRAIGHT WASN'T TURNING WITHOUT CONTROL NO ONE WAS HURT BUT IT'S VERY UNSAFE AND SHOULD BE DISCUSSED WITH FORD AND HAVE A RECALL TO FIX THIS SO IT DOESN'T HAPPEN TO ANYONE ELSE

Steering
Filed Jan 24, 2020140,000 milesTN

THE POWER STEERING COMPLETELY WENT OUT WHILE DRIVING WHICH ALMOST CAUSED ME TO WRECK. AT FIRST, TURNING THE CAR OFF AND RESTARTING IT WOULD FIX THE PROBLEM. NOW IT IS COMPLETELY OUT AND IS ALMOST IMPOSSIBLE TO SAFELY DRIVE. I UNDERSTAND THE 2011 MODEL FORD FUSION ALSO HAD THIS ISSUE, WHICH WAS RECALLED. THE 2010 FORD FUSIONS ALSO NEED TO BE RECALLED. IT IS NOT SAFE TO OUR CHILDREN OR ANYONE ELSE TO RIDE IN THE 2010 FORD FUSION WHEN THE POWER STEERING JUST RANDOMLY GOES OUT.

Structure › Body
Filed Jan 24, 2020104,479 milesPA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR HANDLE WAS INOPERABLE. THE CONTACT STATED THAT THE DOOR HANDLES WERE REPLACED BY FORD OF MONROEVILLE, 3696 WILLIAM PENN. HWY, MONROEVILLE, PA 15146 N FOUR SEPARATE OCCASIONS. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,479.

Steering
Filed Jan 24, 202099,000 milesIL

IN DECEMBER OF 2018 WHILE CAR WAS IN MOTION; THE POWER STEERING WENT OUT AND WE RECEIVED THE ADVANCTRAC / SERVICE POWER STEERING NOW MESSAGE. IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED REPLACED SO WE REPLACED THE RACK AND PINION. IN OCT; THE POWER STEERING WENT OUT AGAIN WHILE DRIVING AND AFTER DIAGNOSIS; WE HAD THE RACK AND PINION CHANGED AGAIN. IN NOV.; THE POWER STEERING WENT OUT AGAIN WHILE DRIVING. THIS TIME THE MECHANIC ACCIDENTALLY LEFT HIS SCANNER ON THE CAR OVER THE WEEKEND AND IT DRAINED THE BATTERY. WHEN THE MECHANIC CHARGED THE SYSTEM AND STARTED THE CAR; THE MESSAGE "SERVICE POWER STEERING NOW" WAS GONE AND THE POWER STEERING WAS BACK. IN DEC. THE POWER STEERING WENT OUT AGAIN WHILE DRIVING. WE ONCE AGAIN HAD THE RACK AND PINION CHANGED. NOW IT IS JANUARY 24TH AND THE POWER STEERING IS GONE AGAIN. EACH TIME; THE DRIVER OF THIS VEHICLE HAS BEEN LUCKY BECAUSE IT HAS HAPPENED AT LOW SPEEDS. IF THIS HAPPENED WHILE GOING AROUND A CURVE GREATER THAN 45 DEGREES; THIS DRIVER WOULD NOT HAVE BEEN ABLE TO CONTROL THE CAR. NOW ALL WE WANT TO DO IS GET RID OF THE CAR; UNFORTUNATELY, WE CANNOT KEEP THE POWER STEERING FROM GOING OUT AND I WILL NOT PASS THIS ISSUE ON TO SOMEONE ELSE.

Steering
Filed Jan 24, 2020130,000 milesCA

POWER STEERING ASSIST MALFUNCTIONED AND WON'T COME BACK ON.

Service Brakes
Filed Jan 23, 2020200,000 milesMA

WHILE DRIVING AND IMMEASURABLE AFTER AN ANTILOCK BRAKING INCIDENT, BRAKES BECOME VERY SOFT AND THERE IS A LOT MORE TRAVEL WHEN DEPRESSING THE BRAKE PEDAL TO STOP. VEHICLE THEN TAKES LONGER AND A LOT MORE PRESSURE ON THE BRAKE PEDAL TO STOP VEHICLE.

Steering
Filed Jan 21, 2020170,000 milesMN

POWER STEERING ASSIST FAILURE MESSAGE APPEARED IN GAUGE CONSOLE AND POWER STEERING WENT OUT WHILE DRIVING. THE ISSUE WAS NOT ISOLATED TO DRIVING ANY SPEED AS IT WOULD GO OUT AT HIGH AND LOW SPEEDS AS WELL AS WHEN ATTEMPTING TO PULL IN OR BACK OUT OF A PARKING SPOT. FOR AWHILE IT WOULD CLEAR BY PULLING OVER AND POWERING CAR OFF THEN BACK ON. THE MESSAGE NOW STAYS ON ALWAYS AND STEERING CAR IS VEY DIFFICULT. NOW IT ALSO SAYS AN ISSUE WITH ADVANCETRACK AS WELL. MY MECHANIC HAS TOLD ME I NEED NEW RACK AND PINION, TIE RODS, AND AN ALIGNMENT TO FIX ISSUE. I SEE AN OPEN INVESTIGATION AND THAT THIS IS A COMMON PROBLEM WITH MANY OTHER 2010 FORD FUSION OWNERS SO I WANTED TO ADD MY VOICE TO THIS ISSUE AS WELL.

Service Brakes
Filed Jan 21, 2020154,493 milesKY

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL WENT TO THE FLOOR. THERE WAS NO WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE CONWAY HEATON INC DEALER (502-348-3929, LOCATED AT 810 N 3RD ST, BARDSTOWN, KY 40004) WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD NO BRAKES. THE TECHNICIAN REPLACED THE MASTER CYLINDER AND THE HYDRAULIC CONTROL UNIT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 154,493.

Steering
Filed Jan 20, 2020110,000 milesOK

I HAVE A 2010 FORD FUSION APPROX 110,000 MILES ON IT. LATELY WHEN I TURN THE KEY ON I AM RECEIVING A "POWER STEERING ASSIST FAULT" MESSAGE. WHEN THIS HAPPENS I CAN NOT TURN THE STEERING WHEEL AT ALL. IT IS COMPLETELY LOCKED UP. I CAN TURN THE KEY OFF AND BACK ON AND THE FAULT MESSAGE IS NOT THERE. IT IS BECOMING MORE FREQUENT NOW. I HAVE READ ON CONSUMER REPORTS THAT THERE HAS BEEN LOTS OF COMPLAINTS ON THIS MATTER. A FEW CASES OCCURRED WHILE THE VEHICLE WAS IN MOTION ON THE HIGHWAY. I HAVE BEEN ADVISED THIS WILL BE A VERY EXPENSIVE REPAIR, ESTIMATED AT $1800. I HAVE ALSO READ THERE WAS AN INVESTIGATION WHICH RESULTED IN A RECALL BUT MY VIN IS NOT ON THAT LIST. I HAVE SPOKEN WITH FORD AND WAS GIVEN A REFERENCE # CAS-25441897-N4L7N3. I FEEL FORD SHOULD BE RESPONSIBLE FOR THIS ISSUE ON MY VEHICLE AS WELL.

Structure › Body
Filed Jan 19, 2020120,000 milesCT

THE DRIVER SIDE DOOR LATCH IS BROKEN AND IS NOT LATCHING WHICH MEANS THE DOOR IS NOT CLOSING. I DISCOVERED THIS WHEN PARKING MY CAR, EXITING LIKE I HAVE DONE THE ENTIRE TIME I'VE HAD MY CAR, COMING BACK, OPENING THE DOOR, AND GOING TO CLOSE IT AND IT NOT LATCHING. I THOUGHT SOMETHING WAS IN THE DOOR FRAME PREVENTING IT FROM CLOSING BUT UPON LOOKING CLOSELY, THE LATCH IS FREELY MOVING AND NOT LOCKING WITH THE DOOR FRAME. I LOOKED THIS ISSUE UP TO SEE IF IT WAS AN EASY FIX (WHICH IT IS NOT) AND THERE HAVE BEEN OTHER FORD RECALLS FOR THIS SAME ISSUE WHICH MY CAR IS NOT COVERED UNDER. THERE HAVE ALSO BEEN MULTIPLE OTHER FORD CUSTOMERS WITH THE SAME ISSUE WITH ALL DIFFERENT MAKES AND MODELS THAT HAVE THAT ALSO WERE NOT COVERED UNDER THE WARRANTY. THIS IS A HUGE SAFETY ISSUE THAT MANY FORD OWNERS ARE DEALING WITH BUT ONLY SELECT FEW MAKES AND MODELS WERE COVERED UNDER THE RECALL. NOW I HAVE TO BRING MY CAR INTO THE DEALERSHIP AND PAY A HUGE BILL TO GET THIS FIXED EVEN THOUGH THIS SHOULD HAVE NEVER HAPPENED AND IT WAS NOTHING I DID. I DON'T HAVE MANY ISSUES WITH MY FORD, WHICH I CONSIDER MYSELF LUCKY FOR. BUT THIS HAZARDOUS ISSUE NEEDS TO BE RESOLVED. I SPOKE WITH FORD AND THEY SAID THEY CANNOT DO ANYTHING FOR ME SINCE I'M NOT COVERED UNDER THE RECALL.

Electrical System
Filed Jan 19, 2020185,390 milesGA

LOSS POWER STEERING IN MY 2010 FORD FUSION ON MY WAY TO WORK. ASSIT FAULT CAME ON. THIS IS FREAKING RIDICULOUS THAT FORD IS NOT STEPPING UP AND TAKING CARE THIS. HOW CAN THEY BE SO CARELESS. OTHER ISSUES INCLUDE FRONT SEAT RECLINER DRIVER SIDE. ELECTRICAL ISSUES. ENGINE ISSUES. DISAPPOINTED MY FIRST CAR I PLAYED OFF. NOTHING TO SHOW FOR IT.

Unknown or OtherCrash2 injured
Filed Jan 17, 2020223,000 milesGA

MY POWER STEERING WHEN OUT IN A CURVE. NO WARNING AT ALL!! I HAD MY MOTHER AND MY 2 YEAR OLD DAUGHTER IN THE CAR AT THE TIME. I SLID OFF THE ROAD AND MESSED UP MY CAR AND HURT ME AND MY MOTHER. MY DAUGHTER THANK GOD WAS NOT HURT THANKS TO HER CAR SEAT. FORD TOLD ME THIS WAS MY PROBLEM! WHY IS THIS CAR NOT RECALLED FOR THIS PROBLEM?

Steering
Filed Jan 15, 2020165,000 milesGA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 40 MPH, THE POWER STEERING FAILED AS THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (RIVERSIDE FORD LINCOLN 2089 RIVERSIDE DR, MACON, GA 31204) WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER AFTER THE REPAIRS THE FAILURE REOCCURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 165,000.

Electronic Stability Control (esc)Crash2 injured
Filed Jan 15, 2020188,000 milesMN

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE POWER STEERING AND THE TRACTION CONTROL FAILED CAUSING THE VEHICLE TO CRASH INTO A DITCH. THE CONTACT CRASHED INTO A POLE COMING TO A STOP AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THE MAINTENANCE SERVICE TRACK AND THE SERVICE POWER STEERING NOW WARNING MESSAGES ILLUMINATED PRIOR TO THE FAILURE. THE POLICE WERE NOTIFIED AND A REPORT WAS FILED. NO MEDICAL ATTENTION WAS REQUIRED AT THE SCENE, HOWEVER, THE MOTHER AND THE CONTACT SUFFERED FROM BACK PAIN AFTER THE CRASH. THE VEHICLE WAS FIRST TOWED TO A TOW YARD AND LATER TO THE CONTACT'S HOME. THE VEHICLE WAS NOT DESTROYED; THE VEHICLE HAD NOT BEEN REPAIRED OR TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HER THAT THERE WAS A RECALL ON HER VEHICLE NHTSA RECALL NUMBER: 19V001000 (AIR BAGS) .THE FAILURE MILEAGE WAS 188,000.

Steering
Filed Jan 15, 2020165,000 milesIN

POWER STEERING WENT OUT WHILE DRIVING ON HIGHWAY. NOW FORD IS TELLING ME I NEED NEW TIE RODS AND FRONT CONTROL ARM AND IF THAT DOESNT WORK THEY SAID I NEED TO REPLACE RACK AND PINION. EVERYTHING I READ ONLINE TELLS ME IM THAT THIS HAS HAPPENED TO A NUMBER OF PEOPLE WITH SAME VEHICLE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Ford Fusion → · Every Fusion year → · How the figures are calculated →