Page 16 of 103 · complaints 751–800 of 5,131

2010 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Steering
Filed Jul 10, 2020165,000 milesMI

MY POWER STEERING WENT. OUT ON MY 2010 FORD FUSION WHILE I WAS DRIVEING THRU THE MOUNTAINS OF WEST VIRGINA VIRGINA

Steering
Filed Jul 7, 2020130,000 milesTX

THE FOLLOWING ALERT APPEARS WHEN I START MY CAR: "POWER STEERING ASSIST FAULT". AT THIS POINT, THE STEERING WHEEL IS LOCKED AND TOO HARD TO TURN. AT FIRST, I WOULD TURN THE CAR OFF AND BACK ON, AND IT WOULD BE FINE. BUT FOR THE PAST FEW WEEKS, I'VE BEEN UNABLE TO DRIVE THE CAR AT ALL.

Electronic Stability Control (esc)
Filed Jul 7, 2020113,000 milesMO

THE VEHICLE HAS NO POWER STEERING OR TRACTION CONTROL. IT IS DISPLAYING THE POWER STEERING ASSIST FAULT AND SERVICE ADVANCE TRACTION CONTROL. ACCORDING TO THE DEALER, THE ONLY WAY TO CORRECT THE PROBLEM IS REPLACING THE RACK & PINION WHICH IS $1400. I'VE RESEARCHED A RECALL ON 2011 FUSION'S WITH THE SAME PROBLEM. WHY IS THE 2010 EXCLUDED? I DO NOT FEEL THE VEHICLE IS SAFE TO DRIVE, BUT IS THE ONLY TRANSPORTATION I HAVE. THE FAULT OCCURS ALL THE TIME, SITTING, DRIVING, ETC.

Air Bags
Filed Jul 7, 2020VA

I'VE CONTACTED EMPIRE FORD OF ABINGDON VIRGINIA TWICE BY PHONE: ONCE ON AUGUST 27TH AND AGAIN ON AUGUST 28TH 2019, AND WENT IN PERSON TO THE DEALERSHIP ON THE 25TH OF SEPTEMBER 2019 AND PHYSICAL HANDED THEM MY VEHICLE REGISTRATION TO GET THIS RECALL TAKEN CARE OF. AS OF YET, JULY 2020, I HAVE HAD NO HELP GETTING MY RECALL FIX, AND YET, FORD CONTINUES TO FLOOD MY MAIL BOX WITH 'URGENT RECALL' MAIL. EITHER THIS IS NOT AN URGENT RECALL OR FORD MOTOR COMPANY DOES NOT CARE ABOUT MY SAFETY; OR MAYBE THE DEALERSHIP IN GENERAL DOES NOT CARE ABOUT MY SAFETY. PLEASE ADVISE, OR AT LEAST GET FORD MOTOR COMPANY TO STOP THE HARASSING RECALL MAIL.THANKS

Electrical System
Filed Jul 4, 2020149,000 milesMI

DTCS U3000:04, U3000:49 AND U2011:49 APPEARED WHILE PUTTING THE VEHICLE IN REVERSE, AND HAS BEEN INTERMITTENT SINCE, CAUSES COMPLETE LOSS OF POWER STEERING UNTIL ABLE TO RESTART THE VEHICLE.

Service Brakes
Filed Jul 2, 2020181,000 milesPA

WHILE DRIVING BOTH ON CITY STREETS AND ON HIGHWAY THE BRAKES HAVE FAILED WITH THE PEDAL GOING TO THE FLOOR AND NO SLOWING OF THE VEHICLE. AFTER EACH OF THESE INCIDENTS THE SYSTEM REBUILDS PRESSURE AND FUNCTIONS AS IT SHOULD FOR A WHILE. THE PROBLEM HAS BEEN IDENTIFIED AS A FAULTY VALVE IN THE SYSTEM. THIS HAS BEEN REPORTED TO FORD MOTOR COMPANY WITH NO RESOLUTION OFFERED. FURTHER RESEARCH SHOWS THE COMPANY IS AWARE OF THIS PROBLEM AND HAS A REFERENCE NUMBER OF 19S54 FOR THE PROBLEM BUT REFUSES TO FIX THE PROBLEM. *TR

Steering
Filed Jul 2, 202030 milesFL

STEERING WHEEL FROZE WHILE DRIVING ON THE HIGHWAY AND ADVANCE TRACK CAME ON. *TR

Electronic Stability Control (esc)
Filed Jul 1, 2020165,872 milesLA

THE POWER STEERING HAS GONE OUT AGAIN AFTER I HAD IT REPLACED LESS THAN 2 YEARS AGO. THANKFULLY IT WENT OUT ON START UP AND NOT WHILE DRIVING OR I MIGHT HAVE BEEN IN DANGER.

Service Brakes
Filed Jul 1, 2020130,000 milesCA

AS I DRIVE AND HAVE TO HIT MY BRAKES HARD TO AVOID CRASHING OR HITTING SOMEONE/OBJECT, MY BRAKES WILL THEN GO TO THE FLOOR BEFORE FULLY BRAKING AGAIN. THIS HAS BEEN THE CASE FOR SEVERAL MONTHS NOW, WHERE MY BRAKES HAVE NOT BEEN WORKING PROPERLY AND RESULTS IN EXTENDED BRAKE PEDAL TRAVEL.

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Control Unit/Module
Filed Jul 1, 2020150,000 milesMD

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, WITHOUT WARNING THE VEHICLE IN FRONT SLAMMED ON THERE BRAKE WHICH CAUSED THE CONTACT TO SLAM ON HIS BRAKE PEDAL HOWEVER, THE BRAKE PEDAL FAILED TO ENGAGE PROPERLY, EXTENDING THE BRAKING DISTANCE. THE CONTACT STEERED THE VEHICLE TO THE RIGHT TO PREVENT CRASHING INTO THE VEHICLE IN FRONT. THE VEHICLE WAS TAKEN TO HINDER FORD, INC (505 S PHILADELPHIA BLVD, ABERDEEN, MD 21001) WHERE IT WAS DIAGNOSED AND IT WAS DETERMINED THAT THE ANTI-LOCK BRAKES MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000. THE VIN WAS NOT AVAILABLE.

Engine
Filed Jun 30, 202068,000 milesIN

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER, SPUTTERED, AND STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO TOWN AND COUNTRY FORD LOCATED AT 7800 E. LLOYD EXPY, EVANSVILLE, IN 47715, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 68,000.

SteeringCrash
Filed Jun 29, 2020137,000 milesOH

TL* THE CONTACT'S RELATIVE OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE HIS RELATIVE WAS DRIVING AT 30 MPH, SHE ATTEMPTED TO MAKE A LEFT TURN AND THE POWER STEERING SUDDENLY FAILED. DUE TO THE FAILURE, THE CONTACT DROVE INTO A DITCH AS SEVERAL WARNING LIGHTS APPEARED ON THE INSTRUMENT PANEL. THE AIR BAGS DID NOT DEPLOY AS A RESULT OF THE ACCIDENT. THE CONTACT SUFFERED NO INJURIES AND THE POLICE WERE NOT CALLED TO THE SCENE OF THE ACCIDENT. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME AFTER THE FAILURE. THE CONTACT CALLED SARCHIONE FORD LINCOLN OF ALLIANCE (2480 W STATE ST, ALLIANCE, OH 44601) WHERE HE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND GAVE THE CONTACT THE SAME INFORMATION AS THE DEALER. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000.

Service Brakes
Filed Jun 26, 202089,500 milesTN

I WAS DRIVING NORMALLY IN MY 2010 FORD FUSION ON HIGHWAY 31 AND CAME UP ON A STOP LIGHT, WENT TO PRESS MY BRAKES AND THE PEDAL GOES TO THE FLOOR. THIS HAS BEEN THE CASE FOR THE PAST COUPLE OF DAYS, I DID MY RESEARCH AND FOUND THAT THE 2010 FUSION WAS RECALLED AND THE MASTER CYLINDER NEEDING TO BE REPLACED. MY CAR DOES NOT QUALIFY FOR THE RECALL AS IT WASN'T BUILT IN THE TIME FRAME OF GETTING THAT RECALL. I ALMOST RAN THE RED LIGHT AND THOUGHT I WASN'T GOING TO BE ABLE TO STOP IN TIME. I CAN'T DRIVE MY CAR AS IT IS NOT SAFE FOR THE ROAD! *TR

Steering
Filed Jun 23, 2020120,000 milesWA

SUDDEN POWER STEERING FAILURE. STARTED GOING OUT WHILE DRIVING 25MPH. STOPPED THE CAR THEN TURNED IT BACK ON, IT HAD 0 POWER STEERING AVAILABLE AFTER THAT. ENDANGERED MY 6 MONTH OLD. SAME ISSUE AS EVERYONE ELSE. POWER STEERING GOES OUT, SAME PART RECALLED IN 2011-2013. SAME PART IS IN MY VEHICLE. PLEASE MAKE FORD HELP US WITH THE 1600-2000 COST OF REPLACEMENT. *TR

Electrical System
Filed Jun 22, 202086,000 milesNE

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 60 MPH, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME DIFFICULT TO STEER. THE CONTACT STATED THAT THE SERVICE ADVANCE TRAC AND TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CLOCK SPRING AND THE ELECTRONIC STEERING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. ZOELLNER FORD-LINCOLN OF BEATRICE LOCATED AT 4115 NORTH S 6TH ST, BEATRICE, NE 68310, 402-223-2547, WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS INFORMED OF FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.*DT*JB

Structure › Body
Filed Jun 20, 2020138,500 milesWI

MY WIFE WAS DRIVING THE CAR AND THE DRIVER'S SIDE DOOR SPONTANEOUSLY OPENED AND UPON RETURN WOULD NOT LATCH. LUCKILY SHE WAS ONLY IN THE DRIVEWAY. I LOOKED ONLINE AND THIS SEEMS TO BE A COMMON PROBLEM ON THIS CAR. *TR

Service Brakes
Filed Jun 19, 202093,000 milesTN

THE VEHICLE WAS TAKEN TO A MECHANIC WHEN THE BREAKS STOPPED WORKING PROPERLY. THE MECHANIC FOUND A PROBLEM WITH THE HYDRAULIC CONTROL UNIT WITH THE BREAKS. THE PROBLEM MATCHED EXACTLY WITH RECALL NUMBER 19S54, WHICH WAS MADE FOR THE 2010 FORD FUSION. HOWEVER, BECAUSE THE VEHICLE IS A 2010 FORD FUSION HYBRID THE RECALL DID NOT APPLY. SINCE IT IS THE SAME ISSUE AS THE ORIGINAL RECALL, THE FORD FUSION HYBRID SHOULD BE ADDED TO THE RECALL LIST. *TR

Steering
Filed Jun 18, 2020106,000 milesKS

POWER STEERING ASSIST FAULT DISABLE POWER STEERING. *TR

Steering › Rack and Pinion
Filed Jun 18, 202078,000 milesMI

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE STEERING WHEEL CEASED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT STATED HE DEPRESSED BRAKE PEDAL TO STOP THE VEHICLE IN THE MIDDLE OF THE ROAD. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE TOWED TO VILLAGE FORD INC LOCATED AT 23535 MICHIGAN AVE, DEARBORN, MI 48124, (313) 565-3900, WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE RACK AND PINION ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.

Air Bags
Filed Jun 17, 2020190,000 milesNC

1.) C/S AIRBAG LIGHT IS ON - LOCAL DEALERSHIP FOUND PASSENGER AIRBAG IN B PILLAR IS CAUSE - NOT RELATED TO RECENTLY COMPLETED RECALL 19S34 ON PASSENGER AIRBAG INFLATER NPA1908055946 PER DEALERSHIP. NOT SURE WHY THE AIRBAG SYSTEMS IN THESE VEHICLES ARE PROBLEMATIC, BUT THE OWNER SHOULD NOT BE RESPONSIBLE FOR CHARGES FOR REPLACEMENT OF THESE PROBLEMATIC PARTS. POSSIBLE NEW RECALL NEEDED. 2.) RECALL 15V34 RELATING TO LEAKING CANISTER PURGE VALVE - FORD AUTHORIZED AN UPDATE TO THE VEHICLE POWERTRAIN CONTROL MODULE CALIBRATIONS TO HELP PREVENT PRESSURE CYCLES IN THE FUEL TANK - THESE CALIBRATIONS WERE PERFORMED HOWEVER THE PURGE VALVE HAS STILL FAILED. THE PART 9U5Z-9C915-H WAS ORIGINALLY RECOMMENDED 4 YEARS AGO WHEN THE RECALL WAS ISSUED BUT THE PART WAS UNAVAILABLE AT THE TIME, ON SPECIAL ORDER. VEHICLE OWNER REQUESTED REPAIR / PART REPLACEMENT REPEATEDLY BUT WAS TOLD THE PART REMAINED UNAVAILABLE AND WAS NOT AN ISSUE WITH THE RE-CALIBRATION UNLESS THE CHECK ENGINE LIGHT APPEARED. THE DEALERSHIP CLOSED THE RECALL WITHOUT REPLACING THE PART - 6 MONTHS LATER THE CHECK ENGINE LIGHT CAME ON AND THE CAUSE IS THE NEED FOR A REPLACEMENT CANISTER PURGE VALVE AND THE OWNER IS NOW RESPONSIBLE FOR THE REPAIR/REPLACEMENT COSTS. RECALL SHOULD BE HONORED. *TR

Steering
Filed Jun 15, 2020130,000 milesWI

INTERMITTENT LOSS OF POWER STEERING. POWER STEERING FAULT LIGHT COMES ON AND CAR IS ALMOST IMPOSSIBLE TO STEER. VERY DANGEROUS, MY DAUGHTER WAS GOING AROUND A TURN AND WAS BARELY ABLE TO STEER TO SAFETY! *TR

Steering
Filed Jun 15, 2020103,000 milesNY

POWER STEERING ELECTRICAL FAILURE - WHOLE SYSTEM NEEDS TO BE REPLACED. *TR

Steering
Filed Jun 12, 2020154,000 milesWI

POWER STEERING ASSIST FAULT AT RANDOM TIMES AND MAY GO AWAY WHEN YOU TURN THE VEHICLE OFF AND BACK ON BUT STILL COMES BACK RANDOMLY OUT OF NOWHERE. *TR

Service Brakes
Filed Jun 11, 2020120,000 milesKS

BRAKE PEDAL GOES TO THE FLOOR WITH WEAK BRAKING POWER. HYDRAULIC CONTROL UNIT SEEMS BAD LIKE HUNDREDS OF OTHERS REPORT. VIN DOES NOT MATCH THE RECALL FOR 2010-2013 FUSIN\MERCURY CARS. IT HOWEVER IS SAME PROBLEM. BRAKE PADS, FLUSH AND CHECK OF BRAKE BOOSTER TESTS FINE. *TR

Service Brakes
Filed Jun 9, 2020CT

RECEIVED A LETTER FROM FORD IN JANUARY 2020 STATING THAT THERE WAS A RECALL ON MY 2010 FORD FUSION. A VALVE IN THE HYDRAULIC CONTROL UNIT THE OF THE ANTI-LOCK BRAKING MAY BE STUCK OPEN. IT'S BEEN SIX MONTHS AND STILL THIS HAS NOT YET BEEN RESOLVED! NOT A VERY COMFORTABLE SITUATION TO BE DRIVING A CAR THAT COULD HAVE A PROBLEM WITH THE BRAKES! A YEAR AGO WE LOST THE POWER STEERING ON MY CAR..ALMOST RESULTING IN AN ACCIDENT...REPORTED THIS TO NHTSA AND TO FORD...NEVER HEARD BACK FROM EITHER...AND IT COST $1800 TO REPAIR...SHOULD HAVE BEEN RECALLED AS FORD DID RECALL THE 2011 AND 2012'S...BUT IGNORED THE 2010 WITH THE SAME PROBLEM! I WOULD LIKE TO KNOW WHEN THIS BRAKE ISSUE CAN BE REPAIRED? FORD SENDS A RECALL LETTER IN JANUARY AND DOES NOT SEND ANY UPDATES OR INFORMATION ON THE RECALL! *TR

Steering
Filed Jun 5, 2020286,000 milesCA

SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC LIGHT CAME ON..NEVER EVER HAD ANY KIND OF PROBLEM LIKE THIS BEFORE...DROVE IT ALL AROUND TOWN ALL DAY TODAY..GOT OUTTA CAR AND CAME BACK TO START IT AND STEERING IS UNMANAGENABLE TO DRIVE...I'VE HAD NO WARNING SIGNS OF ANYTHING! MY CAR IS IN PERFECT CONDITION..PLEASE HELP ME...IAM A SINGLE MOM AND CANT AFFORD A HUGE REPAIR ..I DON'T KNOW WHAT I SHOULD DO...THANK YOU..[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Steering
Filed Jun 3, 2020104,000 milesOH

WHILE DRIVING STEERING WENT OUT AND BECAME VERY HARD TO STEER OFF ROADWAY AND INTO PARKING AREA , SERVICE POWER STEERING NOW /MESSAGE APPEARED ON DASH. *TR

Service Brakes
Filed Jun 1, 2020140,000 milesMO

AS I WAS DRIVING THE BRAKES SUDDENLY STOPPED WORKING. LUCKILY I WAS IN A PARKING LOT. ADVANCED TRACTION, ABS, AND CHECK BRAKE LIGHTS CAME ON. VERY DANGEROUS STUFF. *TR

Electrical System
Filed May 28, 202072,000 milesMI

PULLED OUT OF PARKING SPACE, MADE LEFT TURN, WENT ABOUT 50 FT. AND CAR TOTALLY DIED. NO BATTERY POWER AT ALL. NO DASH LIGHTS WHEN KEY IS ON, NO HAZARD LIGHTS, WON'T START, NO BATTERY POWER AT ALL. REMOVED BATTERY TERMINALS FOR A FEW MINUTES AND REPLACED. BATTERY POWER RESTORED, CAR STARTED AND EVERYTHING WORKED. NO RESETTING CLOCKS OR RADIO.*DT*JB *TR

Wheels › Lugs/Nuts/Bolts/Studs
Filed May 26, 2020115,000 milesPA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE LUG NUTS WERE DIFFICULT TO REMOVE FROM THE VEHICLE WHILE ATTEMPTING TO CHANGE TIRES ON THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS DUE TO THE TWO-PIECE LUG NUT FUSING TOGETHER. ADDITIONALLY, WHILE DRIVING, THE OUTER SHELL OF THE LUG NUTS DETACHED. THE CONTACT STATED THAT THE BRAKING DISTANCE WAS ALSO EXTENDED WHILE DEPRESSING THE BRAKE PEDAL. INDEPENDENCE FORD LOCATED AT 3101 COLUMBIA BLVD, BLOOMSBURG PA, 17815 AND MANUFACTURER WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 115,000. *BF*JB

Service Brakes
Filed May 26, 2020174,000 milesVA

MY CARS BACK BRAKES LOCKED UP DESTROYING MY BACK CALIPERS PADS AND ROTORS. I WAS ABLE TO GET THE TO THE SHOP AND THE INFORMED ME THAT THE ABS MODULE WAS MALFUNCTIONING AND CAUSED THIS DAMAGE. WITH SOME RESEARCH I FOUND OUT THAT FORD ISSUED A RECALL FOR THIS SPECIFIC PROBLEM FOR EVERY FORD FUSION UP TO 07/09 MY CAR WAS MANUFACTURED 10/09 AND NOT INCLUDED IN THE RECALL. THIS ISSUE IS THE EXACT SAME AS WHAT THEY RECALLED BY MY VIN WAS NOT INCLUDED. *TR

Tires
Filed May 23, 2020MI

DASH PANEL INDICATED DOOR AJAR, EMERGENCY AND OTHER BRAKES WERE ENGAGED, TIRE PRESSURE LOW, INTERIOR LIGHTS CAME ON, BLINKERS NO LONGER WORK. THIS ALL HAPPENED SUDDENLY WHILE DRIVING DOWN A FLAT STREET, 25 MPH, WEATHER WAS 65 DEGREES, DRY WEATHER, DURING THE DAY. *TR

Steering
Filed May 22, 202046,000 milesKS

ELECTRONIC POWER STEERING ASSIST FAILURE ALERT. CAUSING TO HAVE NO POWER STEERING. *TR

Unknown or Other
Filed May 14, 202071,000 milesRI

FOR A SECOND TIME ON THIS CAR, THE DRIVERS SIDE DOOR HANDLE BROKE. I PAID FOR THE REPAIR THE FIRST TIME, BUT FORD SAYS THE WARRANTY HAS EXPIRED ON THIS 2ND HANDLE. I WROTE TO FORD AND EXPLAINED THAT THIS PART IS EVIDENTLY DEFECTIVE ... 2 TIMES THE SAME PART BROKE. THEY REPLIED THEY DO NOT HAVE ANY RECALL IN EFFECT. NOW I CANT LOCK THE CAR. *TR

Electronic Stability Control (esc)
Filed May 13, 202087,300 milesMI

MY FAMILY FINANCED OUR 2010 FUSION SEL IN SEPTEMBER OF 2011, WAS CERTIFIED USED WITH 7,900 MILES, PURCHASED WITH EXTENDED WARRANTY AS WELL. MY MOM AND MY SISTER DROVE THE CAR FOR ABOUT 7 YEARS, THEY LOVED IT AND HAD NO ISSUES WITH IT. THEY PASSED IT DOWN TO ME IN 2018 WHEN I GOT MY LICENSE, MY MOTHER TOLD ME HOW TO TAKE CARE OF OUR CARS AND WHAT NOT TO DO, WE DON'T ABUSE OUR VEHICLES. THE FIRST MAJOR ISSUE WAS THE THROTTLE BODY THAT COMPLETELY WENT OUT AFTER ACCELERATING FROM A GREEN LIGHT IT FELT LIKE MY TRANSMISSION WAS GOING TO FALL OUT OF MY CAR, WITH THE RPM JUMPING UP AND DOWN, SHIFTED HORRIBLY. I THEN DROVE MY POSSESSED CAR TO THE NEAREST DEALER, THE THROTTLE BODY WAS REPLACED THE SAME DAY IN MAY OF 2018 UNDER WARRANTY AND WORKED FINE EVER SINCE (SOMETIMES). THEY SAID THIS IS A COMMON ISSUE. EXTREMELY LEAKY 17' RIMS CAUSING MULTIPLE MORNINGS WHERE I WOKE UP TO A FLAT TIRE. FORD SAID NOTHING THEY CAN DO EVEN THOUGH IT'S THE SAME STOCK RIMS SINCE WE'VE BOUGHT IT (SAME PROBLEMS EVEN WITH NEW TIRES). TIRE PRESSURE SENSOR FAULT THAT'S BEEN FAULTY SINCE 2018 ESPECIALLY IN THE COLD, TOOK IT TO THE DEALERSHIP AND THEY CLAIMED THEY FIX IT, BUT THEY DIDN'T. AND NOW I FEEL LIKE MY STEERING IS GOING OUT, I SOMETIMES LOSE POWER WHENEVER I TURN LEFT, THE ORANGE STABILITRAK/STABILITY LIGHTS UP ON MY DASH AND IS A LITTLE ROUGH, IN APRIL OF 2020 I TURNED INTO MY DRIVEWAY TURNING LEFT, MY ENGINE COMPLETELY STALLED, IF I WOULDN'T HAVE STRAIGHTENED OUT MY STEERING I WOULD HAVE COMPLETELY

Service Brakes
Filed May 10, 2020105,000 milesMD

BRAKE PEDAL GOES TO THE FLOOR WITH WEAK BRAKING POWER. IT OCCURS WHILE MOVING AND STATIONARY. BRAKES DO NOT GENERATE SUFFICIENT PRESSURE IN SYSTEM. *TR

Steering
Filed May 8, 2020188,000 milesNC

TWICE IN 2 MONTHS (MARCH 15, 2020 AND MAY 7, 2020) THE POWER STEERING ASSIST FAULT APPEARED IN THE MESSAGE CENTER. BOTH TIMES THE MESSAGE APPEARED WHEN GEAR WAS PUT IN DRIVE OR REVERSE AND CONTINUED TO APPEAR WHEN ATTEMPTING TO BACKUP (REVERSE) OR DRIVE FORWARD ON MAY 7 NOT ONLY DID THE FAULT MESSAGE APPEAR BUT THE CAR ALSO CUT OFF. THIS LAST INCIDENT HAPPENED WITH MY MOM WHO IS 70+ LUCKILY SHE WAS ONLY TRYING TO DRIVE OUT OF THE DRIVEWAY TO GET ONTO THE ROAD BUT WHAT IF THIS HAPPENED TO HER OR ME WHILE DRIVING ON A ROAD OR THE HIGHWAY ?!?!? *TR

Service Brakes, Hydraulic
Filed May 8, 2020121,773 milesGA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD CAUSING THE DISTANCE TO BE EXTENDED. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO SUNBELT FORD OF ALBANY (2926 N. SLAPPEY BLVD, ALBANY, GA 31701), AND WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS APPROXIMATELY 121,773.

Service Brakes
Filed May 7, 2020170,000 milesOH

WHEN TEMPERATURE DROPS TO LESS THAN 35 DEGREES FAHRENHEIT OUTSIDE REAR BREAKS GET STUCK AND PEDAL FALLS TO THE FLOOR CAUSING CAR NOT TO STOP. HAD REAR CALIPERS REPLACED TO CORRECT THE PROBLEM AND FOUND OUT THAT IT IS THE ABS VALVE BODY. ALSO SAW OTHER REPORTS AND THAT A RECALL WAS BEING ISSUED ONLY TO FIND THAT MY CAR WAS NOT INCLUDED. I LOVE THIS CAR IT HAS HAD OTHER RECALLS AND PROBLEMS BUT HAS OTHERWISE BEEN VERY RELIABLE AND FORD HAS FIXED JUST ABOUT ALL THE ISSUES IT HAS HAD EXCEPT THIS. *TR

Steering
Filed May 5, 2020CA

POWER STEERING ASSIST FAULT LIGHT CAME ON AND MY VEHICLE WHEEL LOCKED UP AND WILL NOT MOVE IN ANY DIRECTION. MY VEHICLE WAS STATIONARY IN PARKED POSITION. *TR

Service Brakes
Filed May 4, 2020120,000 milesNC

HCU LEFT FRONT AND RIGHT REAR VALVES ARE POTENTIALLY STUCK CLOSED. MY MECHANIC ATTEMPTED AND FAILED THE ABS SERVICE BLEED PROCEDURE. VERIFIED PRESSURE OUTPUT FROM MASTER CYLINDER (BRAND NEW) TO ABS HCU. MONITORED MAX INPUT PRESSURE WITHIN SPEC AT ABS PRESSURE TRANSDUCER. MECHANIC SUSPECTS HCU FAULT LIKELY RELATED TO RECENT RECALL. I CALLED FORD AND WHILE IT MATCHED THE DESCRIPTION OF THE MENTIONED RECALL, MY VIN NUMBER DID NOT QUALIFY. WAS TOLD TO HAVE THE MAINTENANCE PERFORMED AND KEEP RECEIPT FOR POTENTIAL REIMBURSEMENT IN THE FUTURE.

Fuel/Propulsion System
Filed May 4, 2020GA

I TOOK MY CAR TO GRIFFIN FORD IN TIFTON GA FOR THE AIR BAGS RECALL AND THE FUEL TANK RECALL. THEY FIXED THE AIR BAGS BUT SAID NOTHING WAS WRONG WITH THE FUEL RECALL. BUT I EXPLAINED TO THEM THAT THE CAR WILL BURST GAS OUT WHILE PUMPING AND GAS LEAK UNDER THE CAR. THEY SAID NOTHING WAS WRONG WITH IT. I TOOK IT THE FORD PLACE IN TURNER COUNTY AND THEY SAID IT WAS THE CANISTER VALVE SOLENOID. BUT THEY SAID IT WAS A RECALL ON IT. I'M CONFUSED NOW I GOT TO BUY ONE AND PAY TO HAVE IT REPLACED.

Air Bags
Filed May 1, 2020137,809 milesTX

ELECTRONIC POWER STEERING ASSIST FAILURE FAULTY ENGINEERING AND FAILURE TO ACKNOWLEDGE THE PROBLEM AS A MANUFACTURER FOR ALL MODELS AFFECTED NOT JUST CERTAIN VINS THE CAR IS ONE OF THE VINS NOT RECALLED FOR THE ISSUE BUT HAS THE STATED ISSUE LIKE THE OTHER VEHICLES RECALLED, FULLY GROWN HEALTHY MAN CANT EVEN MOVE THE STEERING WHEEL.FIRD SAYS IT IS NOT UNDER RECALL THE ENTIRE POWER STEERING RACK HAS BEEN REPLACED AND STILL HAS NO POWER STEERING

Steering
Filed Apr 30, 202097,000 milesAZ

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED AND ATTEMPTING TO MAKE A LEFT TURN, THE STEERING CEASED WITH AN ONCOMING VEHICLE APPROACHING. THE CONTACT AVOIDED A COLLISION WHILE USING EXTRA EFFORT TO STEER THE VEHICLE. THE CONTACT DROVE THE VEHICLE AT 4-5 MPH TO AN INDEPENDENT MECHANIC TO HAVE THE VEHICLE DIAGNOSED HOWEVER, THE DIAGNOSIS WAS INCOMPLETE. THE VEHICLE WAS THEN TAKEN TO A SECOND INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING ANGLE SENSOR AND POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. JIM CLICK FORD OF SAHUARITA & GREEN VALLEY (1030 W DUVAL RD, GREEN VALLEY, AZ 85614) WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000. *DT*DT *JS*JB

Steering
Filed Apr 27, 202044,375 milesMI

SERVICE ADVANCE TRAC WARNING MESSAGE CAME ON DASH. POWER STEERING ASSIST ALSO CAME ON DASH MESSAGE. I COULD NOT STEER VEHICLE. I COULD BARILY GET IT BACK INTO MY GARAGE. FUSION PUT IN REVERSE LIGHTS CAME ON AS I MOVED BACKWARD. STEERING LOCKED UP BELIEVE IT IS ELECTRONIC STEERING MODULE

Steering
Filed Apr 26, 2020150,000 milesIN

WHEN TURNING ON THE VEHICLE A POWER STEERING ASSIST FAULT WILL DISPLAY A CROSSED THE DASH. WHEN THIS HAPPENS POWER STEERING IS LOST AND MAKES DIFFICULT DRIVING CONDITIONS. SOMETIMES TURNS OFF WHEN RESTARTING THE VEHICLE SOMETIMES DOESN'T TURN OFF FOR A COUPLE TIMES.

Service Brakes
Filed Apr 24, 2020120,000 milesNM

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE REVERSING DOWN THE DRIVEWAY, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD. THE CONTACT PUMPED THE BRAKE PEDAL SEVERAL TIMES TO STOP THE VEHICLE. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO RICH FORD (8601 LOMAS BLVD NE, ALBUQUERQUE, NM 87112), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE CONTACT ASSOCIATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Steering
Filed Apr 24, 202093,000 milesSD

VEHICLE DISPLAYS A POWER STEERING ASSIST WARNING ERROR AND THEN THE STEERING BECOMES VERY HARD TO MANEUVER. VEHICLE WAS RUNNING, SOMETIMES STATIONARY, SOMETIMES ON A CITY STREET WHILE TURNING. OTHER FORD FUSIONS HAVE HAD A RECALL BUT FORD CUSTOMER SERVICE TELLS ME THIS VEHICLE IS NOT INCLUDED IN THE RECALL. SINCE IT IS A SAFETY ISSUE, I THINK IT SHOULD BE INCLUDED IN THE RECALL.

Steering
Filed Apr 23, 202057,026 milesCT

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT AT START-UP, THE POWER STEERING ASSIST AND THE SERVICE ADVANCE TRACK WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO TASCA FORD (250 WEBSTER SQUARE RD, BERLIN, CT 06037) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ELECTRONIC STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,026. * BF*JB

Steering
Filed Apr 22, 2020130,000 milesIN

BACKING OUT OF PARKING SPACE, THE STEERING LOCKS UP AND THE "POWER STEERING ASSIST" WARNING APPEARS ON THE DASH....CAN'T CONTROL VEHICLE WHEN THIS HAPPENS..IT SEEMS AS THOUGH THE STEERING IS "LOCKED UP"....HAVE TO TURN OFF IGNITION AND RESTART.... THIS HAS HAPPENED MULTIPLE TIMES.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Ford Fusion → · Every Fusion year → · How the figures are calculated →