Page 9 of 21 · complaints 401–450 of 1,023

2009 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Service Brakes
Filed Jul 1, 201882,200 milesMI

DRIVING AT 45 MPH I HAD TO BRAKE OVER A BUMPY SECTION OF PAVED ROAD, MY ABS ACTIVATED THEN THE BRAKE PEDAL WENT REAL SOFT AND ALMOST TO THE FLOORBOARD. MY BRAKING DISTANCE INCREASED TREMENDOUSLY, I ALMOST HIT ANOTHER VEHICLE THAT WAS IN FRONT OF ME. NO ABS WARNING INDICATOR LIGHT CAME ON BEFORE OR AFTER THE INCIDENT. BRAKES FEEL EXTREMELY WEAK AFTER THE INCIDENT AND STIIL DO AFTER PUMPING THEM MANY TIMES. APPROXIMATELY 82,200 MILES ON MY 2009 FORD FUSION SE 2.3L. DID A LITTLE RESEARCH AND IT SOUNDS LIKE THIS IS A COMMON PROBLEM FOR THIS VEHICLE AND SHOULD BE A RECALL ON THE ABS HYDRAULIC CONTROL UNIT. EXTREME SAFETY CONCERN FOR BRAKING.

Service Brakes
Filed Jun 27, 201898,000 milesIN

I WAS DRIVING AND NEEDED TO STOP QUICKLY ON UNEVEN PAVEMENT. WHEN I PUSHED THE BRAKE PEDAL, IT WAS ALMOST LIKE SOMETHING SLIPPED AND THE BRAKES WOULD NOT CATCH. I THEN LOST THE PRESSURE IN MY BRAKES AND WAS UNABLE TO COME TO A COMPLETE STOP. I WAS ABLE TO SLOW THE CAR DOWN AND PUMP THE BRAKES TO GET THE PRESSURE BACK. BUT IT HAS NOT FUNCTIONED THE SAME SINCE AND THE BRAKING SYSTEM IS UNRELIABLE AT BEST. I'VE SINCE HAD BRAKE PADS, ROTORS, AND THE MASTER CYLINDER REPLACED WITH NOT MUCH IMPROVEMENT. I WILL BE TRYING TO REPLACE THE ABS HCU UNIT. I REALLY THINK THIS NEEDS TO BE A RECALL AT THIS POINT. I DRIVE A MAXIMUM OF 10 MILES MOST DAYS AND AM NOT HARD ON MY VEHICLE. IT SHOULD NOT BREAK FROM BRAKING ON UNEVEN PAVEMENT.

Service Brakes
Filed Jun 22, 2018167,960 milesCA

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO MAKE A RIGHT TURN, THE CONTACT DEPRESSED THE BRAKE PEDAL AS THE FRONT DRIVER SIDE WHEEL STRUCK A POTHOLE. THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THE CONTACT WAS EVENTUALLY ABLE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO MANTECA FORD (555 N MAIN ST, MANTECA, CA 95336, (209) 239-3561) WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 167,960.

Air Bags
Filed Jun 22, 2018SC

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GEORGE BALLENTINE FORD-LINCOLN, 1305 SC-72 BUSINESS, GREENWOOD, SC 29649, 864-223-6656) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Jun 13, 2018145,000 milesMS

WHEN I APPLY THE BREAKS WHILE MOVING AND THE CAR HITS A BUMP WHILE THE BREAKS ARE APPLIED, THE BREAKS WILL GET VERY SOFT FOR A FEW DAYS. THE BREAKING POWER IS VERY BAD DURING THAT TIME, IT PROBABLY TRIPLES THE STOPPING DISTANCE REQUIRED. THIS HAS HAPPENED AT LEAST A DOZEN TIMES OVER THE PAST 2 YEARS.

Air Bags
Filed Jun 12, 2018CA

TAKATA RECALL IN 2016 I RECEIVED A RECALL NOTICE FOR MY AIRBAGS AND HAVE NOT RECEIVED ANY ASSISTANCE TO GET THIS FIXED.

Air Bags
Filed Jun 12, 2018MO

WE WERE NOTIFIED IN JANUARY 2017 OF THE AIRBAG RECALL. WE HAVE CONTACTED OUR DEALER EVERY 2 TO 3 MONTH SINCE THEN. ON 06/08/2018 WE RECEIVED A LETTER STATING THAT THEY WOULD PROVIDE A RENTAL CAR UNTIL THE AIRBAG WAS READY TO BE REPLACED. WE ARE NOW UNABLE TO GET A RENTAL CAR. I TRANSPORT CHILDREN IN THE CAR DAILY AND I NEED A SAFE CAR FOR THEM TO RIDE IN.

Fuel/Propulsion System
Filed Jun 12, 2018120,000 milesMA

THIS IS MY HUSBAND'S CAR AND WE HAVE BEEN HAVING PROBLEMS WITH ACCELERATION FOR THE PAST FEW MONTHS. WHEN TURNING A CORNER THE CAR WILL STOP ACCELERATING. YESTERDAY I WAS ON ROUTE 295 AROUND PROVIDENCE, RHODE ISLAND, FORTUNATELY IN THE RIGHT LANE, WHEN THE CAR DECIDED TO STOP MOVING FORWARD. I WAS ABLE TO PULL INTO THE BREAKDOWN LANE AND AVOID BEING HIT FROM BEHIND. I SHUT THE CAR OFF, RESTARTED IT AND WAS ABLE TO ACCELERATE AND GET BACK ON THE HIGHWAY. THIS IS A SCARY SAFETY ISSUE. I DID RESEARCH ONLINE AND DISCOVERED THAT IT IS THE THROTTLE BODY AND IT WAS NEVER A RECALL. I CALLED MY FORD DEALER AND HE SAID THE CAR, ALTHOUGH IT IS NOT TEN YEARS OLD AND HAS JUST OVER 120,000 ON IT, IS NOT ELIGIBLE FOR A FREE REPAIR. MY DAUGHTER-IN-LAW SOMETIME DRIVES THIS CAR WITH MY 2 YEAR OLD GRANDSON TAKING HIM TO DAY CARE. OBVIOUSLY WE WILL NOT BE DRIVING THIS CAR UNTIL IT IS REPAIRED. WHY HASN'T THIS BEEN A RECALL? IT IS A HUGE SAFETY ISSUE.

Service Brakes
Filed Jun 11, 2018101,000 milesFL

SOFT BRAKE PETAL / BRAKE PETAL GOES TO FLOOR WITHIN 17 SECONDS RESULTING IN COMPROMISED BRAKES AND A SAFETY HAZARD (ALL SPEEDS AND STOPPING SITUATIONS). SEEMS TO BE A VERY COMMON COMPLAINT / SAFETY ISSUE BUT STILL NO RECALL OR SERVICE BULLETIN FROM MY UNDERSTANDING. I SAW NHTSA IS INVESTIGATING, SO I WANTED TO SHARE I AM ALSO HAVING ISSUE AND FEEL IT IS UNSAFE. MECHANIC THOUGHT LIKE MOST AT FIRST IT WAS A BAD MASTER CYLINDER AND REPLACED. PETAL STILL SOFT SO HE BLED BRAKES SEVERAL TIMES AND WAS CONFIDENT NO AIR IN SYSTEM. I BROUGHT BACK CAR 3X OVER A YEAR CONCERNED THE BRAKES FEEL 'ABNORMAL/WEIRD'. EACH TIME BRAKES WERE RE-BLED AND HE AGREED THEY FELT UNUSUAL, HE FELT THEY WERE OK. MY YOUNG DAUGHTER DRIVES THE CAR DAILY, SO BEING CONCERNED I RESEARCHED AND PRESSED DEALER FOR INFO AND FOUND THERE IS A KNOWN ISSUE WITH A VALVE STICKING IN THE ANTI-LOCK BRAKE HYDRAULIC VALVE UNIT RESULTING ABNORMAL INTERNAL HYDRAULIC FLUID FLOW AND GRADUAL PRESSURE LOSS. THE PRICE FOR A REPLACEMENT VALVE BODY IS AN EXPENSIVE $544 AT FORD AND 3-HOURS OF LABOR TO REPLACE. MY MECHANIC FEELS THIS IS A RECALL WORTHY SAFETY ISSUE AND NEEDS REPORTED. NO IDIOT LIGHT OR CODE NOTIFIES DRIVER OR MECHANIC FAILURE HAS OCCURED AND HE SAID ANTILOCK SYSTEMS SHOULD NOT HAVE SUCH PRESSURE FAILURE WITH A PART ISSUE. WITHOUT RECOGNITION FROM FORD, THE CONDITION IS MISDIAGNOSED AND RESULTS IN MECHANICS THINKING IT IS PROBABLY OK WHEN IT IS NOT SAFE. MY DAUGHTER HAS DRIVEN THE CAR IN THIS CONDITION FOR ABOUT A YEAR N

Air Bags
Filed Jun 5, 2018IL

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (METRO FORD, 6455 S WESTERN AVE, CHICAGO, IL 60636, (773) 776-7600) CONFIRMED PART UNAVAILABILITY AND WAS UNABLE TO VERIFY WHEN THEY WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR *TR

Air Bags
Filed Jun 5, 2018IL

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SUNSET FORD OF WATERLOO, 1425 IL-3, WATERLOO, IL 62298, (618) 939-6171) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jun 4, 2018WI

TAKATA RECALL: I RECEIVED A LETTER ABOUT THE RECALL AND THAT I WOULD BE CONTACTED WHEN PARTS WERE AVAILABLE. MONTHS LATER I HAVE NOW GOTTEN A LETTER SAYING NO PARTS ARE AVAILABLE SO FORD WILL PROVIDE A RENTAL CAR, BUT WHEN I CALLED THE DEALER THEY SAID THEY COULD NOT DO THAT BECAUSE THE RECALL IS YEARS LONG. SO IT SEEMS I AM JUST DRIVING IN A KNOWN UNSAFE CAR WITH NO RECOURSE

Air Bags
Filed Jun 2, 2018NC

TAKATA RECALL. I PURCHASED THIS CAR FROM KEITH HAWTHORNE FORD IN MARCH 2009. THE CAR WAS NEW AND NOW HAS ONLY BEEN DRIVEN 35,000 MILES. I RETURNED TO THEM FOR SERVICING UNTIL 10/30/20014 (21,646 MILES) FOR SERVICING. BECAUSE, I WAS NOT GETTING ANY ANSWERS CONCERNING THE RECALL, I THEN WENT TO HONEST-1 FOR SERVICING UNTIL RECENTLY WHEN MY SON TOLD ME TO TAKE IT TO A FORD DEALERSHIP AND THEY WILL TAKE CARE OF THE RECALL. WHEN THE RECALL WAS ANNOUNCED, THEN THE TAKATA BANKRUPT ANNOUNCEMENT. I KEPT ASKING FORD DEALERSHIPS. FIRST KEITH HAWTHORNE FORD, THEN PERFORMANCE FORD AND NOW FELIX SABATES FORD HERE IN CHARLOTTE, NC ALL ON SOUTH BLVD.THE STATUS OF THE RECALL. THE ANSWERS WERE. "TAKATA WENT BANKRUPT. "WE HAVEN'T RECEIVED THE PART YET. WE WILL CALL YOU WHEN WE GET IT." HAWTHORNE FORD NEVER CALLED! ADDITIONALLY, "THEY SENT THE WRONG PART." NOW FELIX SABATES JUST ANNOUNCED AT MY LAST SERVICING ON 04/24/20018, (33,386 MILES) "THAT I HAVE GONE BEYOND THE LIMITATION OF THE RECALL, AND FORD IS NO LONGER REQUIRED TO HONOR THE RECALL." I WAS ALSO TOLD THAT I RECEIVED A LETTER ANNOUNCING THE RECALL. I DID NOT RECEIVED A LETTER ANNOUNCING THE RECALL! TO SAY THAT I AM UPSET IS A UNDERSTATEMENT. I WORRY FOR MY WIFE'S SAFETY EVERY TIME SHE GETS IN THE PASSENGER SEAT ANYWHERE WE GO. RESPECTFULLY SUBMITTED,

Air Bags
Filed Jun 1, 201828,000 milesNY

TAKATA RECALL --NOW NEARLY 1.5 YEARS AFTER THE RECALL WAS ANNOUNCED, AND STILL NO PART AVAILABLE TO FIX THE CAR.

Air Bags
Filed May 29, 2018MI

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ROY O'BRIEN FORD (22201 E 9 MILES ROAD, ST CLAIR. SHORES, MI 48080, (586) 776-7600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes, Hydraulic
Filed May 24, 2018100,400 milesIL

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING 45 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO KUNES COUNTRY FORD OF ANTIOCH (104 IL-173, ANTIOCH, IL 60002, (847) 250-0238) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE MASTER CYLINDER NEEDED TO BE REPLACED. THE BRAKE MASTER CYLINDER WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN RE-DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 100,400. *TT

Air Bags
Filed May 24, 2018CA

THE ENTIRE DASH BOARD IS LIFTING FROM ITS ORIGINAL FORM. THE STORAGE/GLOVE COMPARTMENT WON'T EVEN OPEN ANYMORE DUE TO THE DASHBOARD LIFTING. MY A.C. HAS NOW STOP WORKING AND WHEN I TOOK IT IN FOR SERVICE I WAS TOLD IT COULD BE PART OF THE AIR BAG ISSUE. THE VENT THAT IS LOCATED TOWARDS THE WINDSHIELD CONTINUES TO FALL OUT AND NOW JUST GOES RIGHT THROUGH IT. THE VEHICLE HAS NOT BEEN IN ANY MAJOR ACCIDENT OR DAMAGE IN THE FRONT TO TRIGGER THE BAG TO GO OFF JUST YET. I NOTICE THIS ABOUT A YEAR AND HALF AGO. I CONTACT FORD IN EL CAJON ,CA AND THEY TOLD ME I WOULD HAVE TO PAY TO GET IT DIAGNOSED AND IF THEY CAN PROVE THAT IT IS THE AIR BAG I WILL GET A REFUND BUT IF NOT I'M LOOKING AT $2500 TO PUT EVERYTHING BACK TOGETHER AND POTENTIALLY FIXING EVERYTHING ELSE. I MADE NUMROUS CALLS AND I AM STILL AWAITING FOR A RESPONSE

Air Bags
Filed May 23, 2018MO

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE IN JUNE OF 2016 FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT SURE WHAT COMPANY WAS GOING TO BE MAKING THE REPLACEMENT AIR BAGS AND THERE WAS NO DATE FOR WHEN AIR BAGS WOULD BE AVAILABLE TO COMPLETE THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED REGARDING PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed May 21, 2018CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed May 18, 2018168,000 milesGA

TAKATA RECALL -- I HAVE RECEIVED NO INFORMATION PERTAINING TO WHEN I CAN GET MY AIR BAGS REPLACED. OVER SEVERAL MONTHS, I HAVE CALLED THE DEALERSHIPS ALONG WITH THE RECALL LINE THAT WAS PROVIDED IN LETTER FROM FORD. HOWEVER, I CONTINUE TO RECEIVE ZERO UPDATES AS TO WHEN THESE AIRBAGS MAY BE REPLACED. I CONTINUE TO HOUND LOCAL DEALERSHIPS, BUT DOESN'T APPEAR THEY HAVE MUCH INFORMATION AS TO TIMING EITHER. HARD TO GIFT A CAR IN GOOD CONDITION TO MY TEEN WHEN AIR BAGS ARE UNDER RECALL. PLEASE HELP!

Air Bags
Filed May 17, 201887,000 milesVA

TAKATA RECALL AS OF 5/17/2018, BOTH FORD DEALERSHIPS THAT I CALLED SAID THAT MY CAR IS NOT YET ON THE RECALL LIST. I RECEIVED AN MAILING FROM TK HOLDINGS INC. RETURN MAIL, P.O. BOX 3004, MONROE, WI 535566-3004 INDICATING THAT I SHOULD IMMEDIATELY CALL A DEALERSHIP AND SCHEDULE A FREE REPAIR. FORD MOTOR COMPANY AND THAT DEALERSHIPS NEED TO STEP UP AND BE MADE TO BE ACCOUNTABLE.

Air Bags
Filed May 17, 2018MI

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED FAIRLANE FORD AT 313-846-5000 (LOCATED AT 14585 MICHIGAN AVE, DEARBORN, MI 48126) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed May 14, 2018OH

TAKADA AIR BAG

Service Brakes
Filed May 10, 201815 milesTX

BREAK PEDAL GOES TO THE FLOOR. THE VEHICLE TAKES LONGER TO STOP. PUMPING THE BREAKS SEVERAL TIMES SEEMS TO FIX THE PROBLEM. THIS IS A RANDOM PROBLEM.

Air Bags
Filed May 10, 201860,000 milesLA

1.TAKATA RECALL. 3-5 YEAR WAITING PERIOD AND YET NO REPAIR. ALSO, IF DRIVER AIRBAG IS TAKATA, WHY NO RECALL OR REPLACEMENT? 2. BRAKES WILL DROP ALL THE WAY TO FLOOR IN EMERGENCY BRAKING! WHY NO RECALL OR FIX? THIS IS LIFE THREATENING PROBLEM.

Air Bags
Filed May 8, 2018GA

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed May 4, 2018OH

TAKATA RECALL IT HAS BEEN ABOUT 2 YEARS DEALING WITH THIS RECALL. WHEN WILL IT BE TAKEN CARE OF?

Service Brakes
Filed May 3, 2018NC

ON MULTIPLE OCCASIONS I HAVE HAD DIFFICULTY WITH STOPPING THE VEHICLE REGARDLESS OF THE WEATHER CONDITIONS. I HAVE HAD MY BRAKES CHECKED REPEATEDLY AND BEEN INFORMED THAT MY PADS, ROTORS, MASTER CYLINDER ARE ALL IN GREAT CONDITION. I HAVE HAD THE BRAKES BLED, BRAKE FLUID CHANGE AND IT HAS NOT RECTIFIED THE ISSUE. ON MORE THAN ONE OCCASION I HAVE EITHER ENDED UP ON THE SIDE OF THE HIGHWAY OR ALMOST HIT ANOTHER VEHICLE TRYING TO STOP. THERE IS NO FOREWARNING AS TO WHEN THIS HAPPENS. THE BRAKE PAD IS EXTREMELY SPONGY AND AT TIMES WHEN BEING PUSHED GOES NEARLY TO THE FLOOR. THIS HAS HAPPENED ON THE STREET, ON THE HIGHWAY, THE WORSE AND MOST SCARIEST INCIDENT WAS DRIVING HIGHWAY 77-SOUTH THROUGH WV, GOING THROUGH THE MOUNTAINS. I HAVE COUNTED 13 INCIDENTS OF THIS OVER THE PAST YEAR. THERE HAVE BEEN MORE INCIDENTS OVER THE SPAN OF 3 YEARS BUT ON EACH PREVIOUS OCCASION I WAS TOLD THAT AIR GETS IN THE BRAKE LINE AND TO PUMP THE BRAKES. THIS CLEARLY HAS NOT ELEVATED THE ISSUE. THE MOST RECENT EVALUATION BY A MECHANIC ASSURED ME THAT MY BRAKES THEMSELVES WERE IN GOOD CONDITION.

Air Bags
Filed May 1, 2018WA

TAKATA RECALL. STILL NO ACTION. CAR WILL BE TEN YEARS OLD SOON AND NOTHING HAS HAPPENED SO I'LL PUT IN TODAY'S DATE.

Service Brakes
Filed Apr 30, 201840,000 milesMA

DRIVING THE OTHER DAY I LOST BRAKES AND ALMOST HAD AN ACCIDENT WITH ANOTHER VEHICLE. THE BRAKE LIGHT CAME ON ALONG WITH THE SERVICE LIGHT. WHICH IS STILL ON. DRIVE HOME VARIOUSLY IN LOW GEAR WHEN NEEDED. WHEN IN LOW GEAR I HEARD A CONSTANT GRINDING NOISE. STILL PATIENTLY WAITING ON MY TAKATA AIR BAG REPLACEMENT THRU FORD. THIS VEHICLE IS NEW TO ME AND I HAVEN'T MADE MY FIRST PAYMENT YET. ONLY HAS 40K FOR MILEAGE. AS IS COMMON WITH MOST FORD CATS. I ASKS EXPERIENCED SURGES IN THE VAST. MY LAY CAST WAS AN 04 TAURUS.

Service Brakes, Hydraulic › Pedals and Linkages
Filed Apr 27, 201864,500 milesNY

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE PEDAL WOULD ONLY GO THREE QUARTERS OF A WAY DOWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED, BUT NO FAILURE CODE WAS FOUND. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 14684679. THE APPROXIMATE FAILURE MILEAGE WAS 64,500. *TT

Service Brakes
Filed Apr 26, 2018106,000 milesPA

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. AN INDEPENDENT MECHANIC WAS ABLE TO DUPLICATE THE FAILURE, BUT WAS UNABLE TO DETERMINE THE CAUSE. THE FAILURE WAS NOT REPAIRED. THE LOCAL DEALER (STERMAN AND LARKIN FORD IN PITTSBURGH, PA) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 106,000.

Service Brakes
Filed Apr 24, 2018180,000 milesAR

VERY SOFT BRAKES. - THE CAR KEPT EXPERIENCING SOFT BRAKES AFTER THE ABS WOULD ENGAGE OR IF THE CAR HIT A POT HOLE OF SOLID BUMP IN THE ROAD. NOT ALL THE TIMES BUT FAIRLY OFTEN. WE REPLACED THE MASTER CYLINDER IN 2016 AND THE BRAKE PADS RECENTLY AS WELL. IN DEC OF 2017, I WAS GOING ABOUT 25MPH WHILE APPROACHING THE EXIT OF OUR NEIGHBORHOOD. THERE WAS A SMALL PATCH OF ICE & WATER. I WAS BRAKING FOR A STOP WHEN THE CAR CROSSED THE PATCH. THE ABS ENGAGED. FROM THAT MOMENT ON FOR ABOUT 2 WEEKS THE BRAKES WOULD GO TO THE FLOOR BEFORE THEY WOULD SLOW THE CAR TO A STOP. THEN IT CLEARED UP. ON SUNDAY APRIL 22 AROUND 1AM, WE WERE DRIVING THROUGH A TOWN ON OUR WAY BACK FROM PICKING UP OUR SON. IT HAD BEEN RAINING STEADY FOR SEVERAL HOURS. MY HUSBAND WAS DRIVING LESS THAN 35MPH APPROACHING A TRAFFIC LIGHT THAT HAD JUST TURNED YELLOW. HE TRIED TO STOP FOR THE LIGHT. THE ABS ENGAGED BUT THE CAR DID NOT STOP. THE LIGHT TURNED RED BEFORE WE GOT TO THE INTERSECTION BUT THE CAR WAS NOT STOPPING. WE RAN THE RED LIGHT. THE CAR DID FINELY SLOW DOWN TO AN ALMOST STOP BUT WE WERE ALREADY THROUGH THE INTERSECTION. LUCKILY THERE WERE NO OTHER CARS AROUND AT THE TIME BUT FROM THAT MOMENT ON THE BRAKES HAVE BEEN SOFT. AFTER FINISHING OUR TRIP HOME ABOUT 300 PLUS MILES AND GOING TO THE STORE WHERE WE LIVE ABOUT 5 MILES, WE ARE AFRAID OF DRIVING THE CAR ANYMORE. IT TAKES TOO LONG TO STOP AND IF SOMEONE STOPPED QUICKLY WHILE IN FRONT OF US OR IF SOMETHING RAN OUT IN FRONT OF US WHILE DRIVING, WE DON'T BEL

Service Brakes
Filed Apr 23, 201875,000 milesOH

I HAD TO HIT THE BRAKES REALLY HARD AS SOMEONE PULLED OUT IN FRONT OF ME. MOMENTS LATER THE BRAKE PEDAL GOES STRAIGHT TO THE FLOOR. THE HCU IS STUCK. THE BRAKES ARE SOFT AND IT TAKES SIGNIFICANTLY LONGER TO STOP.

Service Brakes
Filed Apr 21, 2018MI

TAKATA INFLATORS: I AM HAVING A VERY HARD TIME BREAKING WHEN I NEED TO BREAK. OVER THE PAST WINTER, I'VE SLID THROUGH SEVERAL RED LIGHTS AND HAD TO BLOW ON MY HORN TO ALERT ON COMING TRAFFIC TO STOP. I'VE BEEN TOLD BY THE SHOPS THAT I SHOULD NOT EVEN BE DRIVING MY CAR. THIS IS VERY DANGEROUS AND OVERWHELMING. IVE CAME OUT OF A LOT OF MONEY ON BREAKS, PADS, MASTER CYLINDER REPAIRS,ETC. AND WOULD JUST LIKE TO BE ABLE TO DRIVE NORMALLY. I HAVE TO PRESS ALL THE WAY DOWN TO STOP MY CAR AT ALL TIMES. MY BREAKS NEVER FEEL NORMAL. THIS HAS BEEN GOING ON FOR A LITTLE OVER A YEAR NOW

Air Bags
Filed Apr 11, 2018TX

WE GOT A NOTICE ON JULY 2016 SAYING WE HAD TAKATA AIRBAGS AND IT HAD A NHTSA RECALL 16V-384. I HAVE CALLED BOTH LOCALLY HERE IN TEXAS AND IN DETROIT AND THEY CONTINUE TO TELL ME THEY DON'T HAVE THE PARTS TO FIX THE CAR. WHEN WILL THEY FIX THIS CAR?

Service Brakes
Filed Apr 8, 201897,000 milesAZ

WHILE APPROACHING AN INTERSECTION, BRAKES WERE APPLIED FOR A RED LIGHT WHICH LOST ALL HYDRAULIC PRESSURE AFTER FRONT RIGHT WHEEL WENT OVER A POTHOLE. TO FULLY STOP THE VEHICLE, THE BRAKE PEDAL HAD TO BE PUSHED FULLY TO THE FLOOR. SUBSEQUENT DRIVING SHOWED VIRTUALLY NO RETURN OF HYDRAULIC PRESSURE IN THE BRAKES. THIS OCCURRED WITHIN MONTHS OF HAVING BRAKE PADS, ROTORS, FLUID, AND MASTER CYLINDER INSPECTED BY FORD-BRANDED DEALER.

Service Brakes
Filed Apr 5, 2018130,500 milesVA

INITIALLY, ON A WET CITY STREET AT 45 MPH, THE BRAKES FAILED WITH THE PEDAL GOING TO THE FLOOR. PUMPING THE BRAKE SEEMED TO RESTORE THE BRAKES. SEVERAL WEEKS LATER, TRAVELLING AT 35 MPH ON A DRY CITY STREET, MY BRAKES FAILED AS I APPROACHED A YELLOW TRAFFIC LIGHT. WITH THE BRAKE PEDAL DEPRESSED TO THE FLOOR, I TRAVELLED THROUGH THE INTERSECTION ON A RED LIGHT. I TOOK A BACK ROAD TO GET BACK TO MY POINT OF ORIGIN AND WAS UNABLE TO STOP FOR ANY OF THE STOP SIGNS. THE MASTER CYLINDER AND THE BOOSTER WERE REPLACED BUT DID NOT SOLVE THE PROBLEM. AFTER WEEKS OF BEING CHECKED OUT BY A FORD DEALER, THE VEHICLE WAS RETURNED TO ME BUT THE BRAKES ARE STILL SOFT AND FEEL UNSAFE. IT SOMETIMES FEELS LIKE THE CAR ACCELERATES AFTER I DEPRESSED THE BRAKE PEDAL BEFORE THE BRAKING KICKS IN. A LONGER STOPPING DISTANCE IS REQUIRED.

Air Bags
Filed Apr 3, 2018FL

TAKATA RECALL !!!!!!! THE DISPLAY PANEL WARNING LIGHTS COME ON AND GO OFF AT WILL. MOSTLY WHEN ITS HUMID OUTSIDE OR RAINING. THIS IS INCLUDING THE SCARY AIRBAG LIGHT, OIL LIGHT, ENGINE LIGHT. I AM STUCK WITH THE CAR SINCE FORD STATED NO ONE SHOULD SIT IN THE FRONT PASSENGER SEAT. HAS NO VALUE. AND I PRAY EVERY DAY IT DOES NOT KILL ME!

Service Brakes
Filed Apr 1, 201876,000 milesOK

ON THREE SEPARATE OCCASIONS OVER THE PAST 4-5 YEARS, MY BRAKES HAVE GONE "SOFT". THE FIRST TIME WAS THE SECOND I STARTED THE CAR AND BEGAN TO LEAVE MY PARKING SPOT, THE SECOND TIME WAS AFTER I HIT A POT HOLE ON REGULAR STREETS, AND THE 3RD TIME WAS AFTER I HAD TO BRAKE SUDDENLY ON THE HIGHWAY. ALL THREE TIMES IT FELT LIKE I HAD TO PUSH MY BRAKE ENTIRELY TO THE FLOOR TO STOP. THE LAST TIME RESULTED IN SUCH EXTENDED BRAKING TIMES, THAT I HAD TO SWERVE TO AVOID HITTING THE PERSON IN FRONT OF ME. THE FIRST TIME DID NOT LAST VERY LONG, BUT THE OTHER TWO TIMES REQUIRED TIME AND A LOT OF PUMPING THE BRAKES TO MAKE THE BRAKE FEEL NORMAL AGAIN. I HAVE NOT HAD TO TAKE IT IN TO THE MECHANIC AND I DO NOT HAVE INSURANCE OR POLICE REPORTS FOR THE INCIDENTS. I BELIEVE THIS PROBLEM MATCHES THE CURRENT OPEN INVESTIGATION (NHTSA ACTION NUMBER PE16017)

Service Brakes
Filed Mar 29, 2018KY

2009 FORD FUSION. CONSUMER WRITES IN REGARDS TO BRAKE ISSUES EXPERIENCED. *LD THE CONSUMER STATED AT VARIOUS TIMES THE BRAKES HAVE FAILED WITHOUT WARNING. THE BRAKE PEDAL DROPS TO THE FLOOR WITHOUT WARNING. *JS

Service BrakesCrash
Filed Mar 23, 201895,000 milesPA

INITIAL EXPERIENCE WAS ABS ENGAGING WHILE MAKING A TURN THRU ANTISKID GRAVEL. PEDAL IMMEDIATELY WENT SOFT, LUCKILY NOT ON HEAVY TRAVELED ROAD. RETURNED HOME, DISCONNECTED BATTERY, RECONNECTED AFTER A WHILE, ISSUE SEEMED TO HAVE RESOLVED ITSELF. NEXT INCIDENT WAS 12/9/17 DURING A SNOW EVENT HERE IN NE PA. WHEN I CRESTED A SLIGHT HILL AND APPLIED THE BRAKES TO SLOW FOR STOPPED TRAFFIC. (HIGH TRAVELED ROAD) ABS ENGAGED, PEDAL IMMEDIATELY WENT SOFT. I WAS UNABLE TO CONTROL THE CAR WITH BRAKING, SO I STEERED OFF THE ROAD TO THE RIGHT SHOULDER AREA. TO AVOID STRIKING A OBJECT HEAD ON, (CEMETERY HEADSTONE) I WAS ABLE TO STEER BACK TO THE LEFT, BUT THEN HAD TO AVOID A UTILITY POLE. I WAS CONCERNED A) WITH ELECTRICAL WIRES COMING DOWN, B) AIR BAG DEPLOYMENT SINCE VEHICLE IS ONE AFFECTED BY TAKATA SWITCHES. I AVOIDED THE POLE, BUT ENDED UP STRIKING A SUPPORT GUY WIRE. THIS RESULTED IN OVER $3,000.00 DAMAGE TO FRONT OF VEHICLE, BUT LUCKILY AIRBAGS DID NOT DEPLOY. HOWEVER, HAD THE GUY WIRE NOT STOPPED ME I WOULD HAVE SLID BACK OUT INTO TRAFFIC, AS I WAS ON SNOW COVERED GRASSY SURFACE. VEHICLE NOT DRIVEN AFTER THAT. DEALER LOOKED AT VEHICLE IN JANUARY, NO CODES IN COMPUTER. FLUSHED AND REFILLED BRAKE SYSTEM, HAD NORMAL BRAKING. RECENTLY WENT AROUND SAME CORNER AS INITIAL ENTRY, (EARLY MARCH) PROBLEM IMMEDIATELY RECURRED, PEDAL ALMOST TO FLOOR. AS WITH OTHER POSTERS, PUMPING PEDAL DOES RESTORE SOME BRAKE CAPABILITY, BUT ONLY FOR THAT INSTANCE. PEDAL IS SOFT AGAIN DIRECTLY AFTER. I HAVE SPE

Service Brakes
Filed Mar 22, 2018TN

ABS MODULE AND HYDROLIC SYSTEM FAILED, COSTLY REPAIRS EXPECTED. DO NOT FEEL SAFE DRIVING CAR.

Service Brakes
Filed Mar 18, 2018119,000 milesNC

WHILE APPROACHING A FOUR WAY INTERSECTION STOP LIGHT AT APPROXIMATELY 20-25 M.P.H. IN A 45 M.P.H ZONE ON A HIGHWAY HEADED INTO THE CITY THE BRAKES WERE APPLIED AND WHILE DOING SO ALSO HIT A POTHOLE SIMULTANEOUSLY. THE BRAKES FAILED TO ENGAGE IN ANY CAPACITY. RELEASED PRESSURE FROM BRAKE PEDAL AND THEN REAPPLIED BRAKES AT WHICH POINT THE BRAKES ENGAGED AND STOPPED THE VEHICLE BUT NOT BEFORE OVERSHOOTING INITIAL PLANNED STOP POINT BY 6-8 FEET INTO THE INTERSECTION. WITH PASSENGER AS WITNESS.PEDAL NOW FEELS FINE AND BRAKES WORK NORMAL. A SIMILAR SITUATION OCCURRED 3-4 MONTHS PRIOR AND AFTERWARDS THE PEDAL FELT SPONGY BUT WENT AWAY ON ITS OWN. AFTER THIS MOST RECENT INCIDENT A WEB SEARCH TURNED UP OTHERS HAVING THIS PROBLEM THAT WAS IDENTIFIED AS A POSSIBLE BAD ABS HYDRAULIC CONTROL UNIT. ACCIDENT WAS AVOIDED BUT COULD HAVE LED TO HITTING VEHICLES ENTERING INTERSECTION. WEB RESULTS ALSO REVEALED THAT SIMILAR INCIDENTS ARE BEING INVESTIGATED BY THE NHTSA.

Air Bags
Filed Mar 16, 2018MI

TAKATA SAFETY RECALL 18S01: I PURCHASED THE VEHICLE 6 MONTHS AGO. I RECENTLY RECEIVED THE DEFECTIVE AIRBAG RECALL NOTICE DATED FEB 2018. TODAY I HAD THE VEHICLE APPRAISED TO SEE IF TRADING IT IN WAS AN OPTION. THE CASH VALUE I WAS QUOTED VS. THE PAYOFF AMOUNT IS OVER $5,000. THE AVAILABILITY FOR REPLACEMENT AIRBAGS ARE ESTIMATED TO BE A YEAR OR MORE & PRIORITY HAS BEEN GIVEN TO DEALERSHIPS LOCATED IN THE SOUTH. I CAN'T SALE THE VEHICLE BECAUSE OF THE DEFECT, BUT I'M BEYOND AFRAID TO CONTINUE DRIVING THE VEHICLE BECAUSE OF THE DEFECT. I'M DISABLED, RECOVERING FROM A RECENT CRANIOTOMY & THE MEDICAL FACILITY IS AN HOUR AWAY. I'M IN NEED OF A SAFE & RELIABLE VEHICLE. FORD MOTOR COMPANY ISN'T OFFERING ANY COMPENSATION (TIMELY REPAIRS, REPLACEMENTS VEHICLE, LOANERS OR EVEN A PARTIAL REFUND TO ASSIST WITH THE TRADE-IN VALUE). MY AUTO INSURANCE COVERAGE CAN'T GET INVOLVED BECAUSE IT'S A RECALL. FORD MOTOR COMPANY HAS INSTRUCTED DEALERSHIPS NOT TO REMOVE THE AIRBAGS BECAUSE THE RISK IS GREATER. I NOW HAVE A VEHICLE THAT (DO TO NO FAULT OF MY OWN) I'VE MADE ALL OF 5 PAYMENTS ON WITH 42 MORE MONTHS OF FINANCING & INTEREST THAT I'M OBLIGATED TO PAY THAT'S PARKED BECAUSE IT CAN'T BE REPAIRED IN A TIMELY MANNER & THAT CAN'T BE SAFELY DRIVEN BECAUSE OF A MANUFACTURER'S PRE-EXISTING CONDITION. WHAT AM I SUPPOSE TO DO WITH THIS VEHICLE NOW??

Air Bags
Filed Mar 14, 2018WA

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (JESS FORD OF PULLMAN SOUTH, 2590 GRAND AVE, PULLMAN, WA 99163) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Mar 13, 2018116,000 milesPA

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG COMPARTMENT COVER WAS DETACHED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 116,000.

Air Bags
Filed Mar 12, 2018VA

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Mar 9, 201890,000 milesVA

BRAKE PEDAL MUSHY GOES TO FLOOR HAD TO HAVE ABS REPLACED TO CORRECT CAR WOULD NOT STOP IN A SHORT DISTANCE ONLY 90000 MILES MECHANIC SAYS IT A PROBLEM WITH A LOT OF FUSIONS 2007-2009 YEARS

Air Bags
Filed Mar 7, 2018VA

IT HAS BEEN A YEAR SINCE I WAS ADVISED OF THE NHTSA RECALL 17V-024. I JUST CALLED THE DEALERSHIP AND THEY STILL DON'T HAVE THE PARTS. DID NOT TAKE MY NAME OR ANY INFORMATION, JUST TOLD ME TO CALL BACK IN A WEEK.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Ford Fusion → · Every Fusion year → · How the figures are calculated →