Page 8 of 21 · complaints 351–400 of 1,023

2009 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Air Bags
Filed Oct 3, 201885,000 milesMI

TAKATA RECALL. THE PASSENGER SIDE AIRBAG COVER IS HALF LIFTED UP AND IS EXTREMELY DANGEROUS. COULD INFLATE AT ANY TIME. NO REMEDY YET AND I'M EXTREMELY CONCERNED THIS WILL INFLATE WHILE WE ARE DRIVING IN THE CAR.

Service Brakes
Filed Oct 3, 201886,000 milesDC

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE ABS FAILED. THE CONTACT STATED THAT THE FRONT TWO WHEELS SEIZED ON SEVERAL OCCASIONS, RESULTING IN A SERIES OF SKID PATTERNS AND NEAR CRASHES. THE CONTACT STATED THAT THE FAILURE OCCURRED AT LEAST EIGHT TIMES SINCE JULY OF 2018. IN ADDITION, THE CONTACT STATED THAT THERE WAS A LOSS OF BRAKE PRESSURE FOR A PERIOD OF APPROXIMATELY 24 TO 72 HOURS AFTER THE FAILURES. ENCINITAS FORD (1424 ENCINITAS BLVD, ENCINITAS, CA 92024, (888) 700-8208) WAS MADE AWARE OF THE FAILURES, BUT THEY COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

Air Bags
Filed Oct 2, 2018LA

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V348000 (AIR BAGS). ALL STAR FORD LINCOLN (17742 AIRLINE HWY, PRAIRIEVILLE, LA 70769, 225-490-7645) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Service Brakes
Filed Sep 26, 2018160,000 milesMD

ISSUE WITH BRAKE PEDAL GOING ALL THE WAY TO THE FLOOR - WITH DIFFICULTY COMING TO A NORMAL STOP. THERE IS A NEED TO BRAKE WAY AHEAD OF THE NORMAL DISTANCE TO AVOID POTENTIAL ACCIDENT. MASTER CYLINDER WAS REPLACED, NO LOSE OF FLUID, CHECKED BY MULTIPLE MECHANICS, AND THERE ISN'T AN OBVIOUS ISSUE EXCEPT POSSIBLE FAULTY PARTS. RESEARCHING HAS INDICATED THIS HAS AFFECTED MANY OTHER DRIVERS IN THE SAME WAY. I NOTICED AN INVESTIGATION WAS CREATED IN APRIL OF 2018, BUT I DON'T SEE A RESOLUTION. THERE HAVE BEEN MORE THAN 25 ACCIDENTS TO DATE DIRECTLY RELATED TO THIS ISSUE. IT WOULD SEEM PRUDENT AND RESPONSIBLE TO ISSUE A RECALL TO ADDRESS THE LARGE SCALE ISSUE.

Service Brakes
Filed Sep 25, 201869,744 milesVA

2009 FORD FUSION BRAKE SYSTEM FAILURE. WHILE DRIVING 65MPH AND ABRUPTLY APPLYING BRAKES FOR A SECOND THE PEDAL WENT TO THE FLOOR. I TRIED TO PUMP THE BRAKES SEVERAL TIMES AND THEN APPLY A LOT OF PRESSURE TO THE PEDAL TO GET THE CAR TO BRAKE. THE PEDAL WAS ON THE FLOOR AND THE BRAKING DISTANCE WAS INCREASE DRAMATICALLY. I AVOID AN ACCIDENT BY CHANGING LANES SINCE MY BRAKES HAD FAILED PROPER OPERATION. I GOT OFF THE NEXT EXIT AND IN A PARKING LOT HAD A HARD TIME STOPPING AND THE PEDAL WAS SPONGY AND ON THE FLOOR. I JABBED THE BRAKES AGAIN REPEATEDLY AND IT PEDAL RETURN SOMEWHAT AND MY BRAKING DISTANCE HAD RETURNED TO NORMAL. THE PEDAL WAS STILL SPONGY AND HAD INCREASE TRAVEL BEFORE INGAGEMENT. AFTER THE REPAIRS THE PEDAL STILL HAD TRAVEL BEFORE ENGAGEMENT BUT WAS NO LONGER SPONGY. THE BOTTOM OF THE PEDAL CAN BE FELT IF PRESSED HARD, CONCERNING BUT THE DEALERSHIP SAID IT WAS SAFE...

Service Brakes
Filed Sep 22, 2018144,200 milesVA

2009 FORD FUSION BRAKE FAILURE WAS EXPERIENCED WHILE DRIVING 30-40MPG ON AN EXIT RAMP THAT WAS IN A CURVE DURING THE RAIN AND DURING APPLYING THE BRAKES, THE ABS ENGAGED UNEXPECTEDLY AND THE PEDAL WENT TO THE FLOOR. THE BRAKING DISTANCE INCREASED ROUGHLY TWICE THE NORMAL REQUIRED DISTANCE TO COME TO A STOP WHILE REQUIRING SIGNIFICANTLY INCREASED PEDAL PRESSURE. PUMPING THE BRAKES TWICE DID NOT HELP STOP THE CAR OR TO BUILD PRESSURE IN THE PEDAL. I WAS SUCCESSFUL IN RECREATING THE ISSUE WHILE STOPPING OVER GRASS IN THE ROAD CAUSING ABS ENGAGEMENT OR OVER GRAVEL ON PAVEMENT TO CAUSE THE ABS ENGAGEMENT WITH THE RESULTS BEING ROUGHLY 40% OF THE TIME THE PEDAL GOES TO THE FLOOR. TO GET THE BRAKE PEDAL TO RETURN TO NORMAL I QUICKLY AND HARSHLY JAB THE BRAKES MANY TIMES CAUSING THE HCU TO BECOME UNSTUCK ONLY FOR THE ISSUE TO RETURN DURING THE NEXT FEW TESTS. THIS IS MY 2ND FAULTY HCU!!! PLEASE RECALL THIS SAFETY ISSUE.

Service Brakes
Filed Sep 21, 2018133,000 milesMI

AFTER ENGAGING THE ABS SYSTEM ON A GRAVEL ROAD, THE BRAKE PEDAL WENT SOFT. IT NOW REQUIRES SIGNIFICANT PUMPING AND INCREASED DISTANCE TO STOP THE VEHICLE. THE MASTER CYLINDER WAS REPLACED, BUT THIS DID NOT FIX THE PROBLEM. RESEARCH UNCOVERED THAT THIS IS A KNOWN PROBLEM/DEFECT WITH THIS MODEL YEAR FUSION. I AM WONDERING IF THERE IS ANY MOMENTUM TOWARDS A FORD RECALL ON THIS ABS ISSUE. IT IS A SIGNIFICANT SAFETY HAZARD, AND WELL DOCUMENTED.

Air Bags
Filed Sep 20, 2018NY

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DELACY FORD AT (716) 668-1200 (LOCATED AT 3061 TRANSIT RD, ELMA, NY 14059) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Sep 20, 2018LA

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HUB CITY FORD, 2909 NW EVANGELINE TRWY, LAFAYETTE, LA 70507, (877) 372-9392) WHERE THE CONTACT WAS PLACED ON A WAITING LIST AND INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED COURTESY FORD (2022 REES ST #T, BREAUX BRIDGE, LA 70517, (888) 471-3017) AND WAS ADDED TO THEIR WAITING LIST AS WELL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS15628617. THE CONTACT WAS REFERRED TO FORD CUSTOMER SERVICE AT 866-436-7332. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

Service Brakes
Filed Sep 20, 201888,000 milesMI

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE BRAKE PEDAL BECAME SOFT AND FAILED TO STOP THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FRIENDLY FORD (734-243-6000, LOCATED AT 2800 N TELEGRAPH RD, MONROE, MI 48162) WHERE IT WAS DIAGNOSED THAT THE CALIPERS NEEDED TO BE REPLACED. THE CALIPERS WERE REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER, BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000. *DT THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED AND SUGGESTED TAKING THE VEHICLE TO THE DEALER. THE DEALER COULD NOT DETECT AN ISSUE. THE CONSUMER REQUESTED THAT THE ABS HCU BE REPLACED. THE VEHICLE WAS REPLACED.*JS

Service Brakes
Filed Sep 17, 2018123,000 milesKY

I AM ALSO EXPERIENCING SOFT/NEARLY FAILING BRAKES THAT NO SHOP CAN FIND THE CAUSE OF ON MY METICULOUSLY MAINTAINED 2009 FORD FUSION. I REFER TO YOUR CURRENT INVESTIGATION NHTSA ACTION NUMBER: EA18002 FIRST HAPPENED IN ANOTHER TOWN WHEN DRIVING FROM A STOP SLOWLY AROUND A CORNER THROUGH A PUDDLE...ABS ENGAGED, BRAKES WENT SOFT. TOOK TO A NEARBY SHOP WHO LOOKED, TINKERED WITH IT, COULD FIND NOTHING, BUT THE BRAKES FIRMED UP AGAIN. AGAIN NEW YEARS DAY 2017, ROLLED OVER A PATCH OF ICE, SAME THING, ABS ENGAGED, BRAKES WENT SOFT, PUMPING DID NOT HELP. TOOK TO MY LOCAL SHOP, THEY PUT IT ON A RACK, COULDN'T FIND ANYTHING WRONG, TINKERED WITH THE EMERGENCY BRAKE, APPARENTLY DID THE TRICK. IT DID IT AGAIN TWO DAYS AGO WHEN I STOPPED HARD DUE TO A CAR IN FRONT OF ME STOPPING QUICKLY WITHOUT NOTICE. BEEN SOFT EVER SINCE. I HAVE NO RECORDS BECAUSE NO ONE CHARGED ME FOR CHECKING IT OUT. MY LOCAL FORD DEALER WHERE I BOUGHT THIS HAS DONE ALL BRAKE WORK AND FLUID EXCHANGE AS NEEDED AND RECOMMENDED. IT JUST UNDERWENT A SAFETY CHECK A WEEK AGO WHILE HAVING AN OIL CHANGE AND ALL WAS WELL. THIS IS VERY DANGEROUS. FORD HAS GOT TO ADDRESS THIS AND PUTT THE TRIGGER ON REPLACING THE HCUS LIKE IS THE SUSPECTED CULPRIT. SOMEONE'S GOING TO GET KILLED.

Air Bags
Filed Sep 14, 2018NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE DEALER (FORD OF ENGLEWOOD INC, 40 VAN NOSTRAND AVE, ENGLEWOOD, NJ 07631, 201-569-6500) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE MANUFACTURER STATED THAT THEY WOULD CALL THE CONTACT BACK, BUT THEY DID NOT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Sep 14, 2018100,000 milesKS

THE BRAKES IN THE CAR SEEMED "SQUISHY" OR SOFT REQUIRING THAT THE DRIVER PUSH THE BRAKE PEDAL NEARLY THROUGH THE FLOOR TO ENGAGE THE BRAKES. I HAVE TAKEN IT TO MULTIPLE SHOPS AND HAD MULTIPLE REPAIRS INCLUDING BUT NOT LIMITED TO, 2 BRAND NEW MASTER CYLINDERS. SEVERAL NEAR MISS INCIDENTS HAVE HAPPENED BUT LUCKILY NO ACCIDENTS. I TOOK THE CAR IN TODAY TO HAVE THE TAKATA AIRBAG RECALL COMPLETED AND WAS TOLD I NEEDED A NEW HCU. IT IS MY UNDERSTANDING THAT THERE HAVE BEEN MULTIPLE COMPLAINTS REGARDING THIS MAKE AND MODEL REGARDING FAULTY HCU PARTS.

Service Brakes
Filed Sep 10, 2018175,000 milesMI

I HAD TO HIT MY BRAKES TO AVOID A COLLISION WHILE DRIVING ON A CITY STREET WHILE IT WAS RAINING. EVER SINCE, THE BRAKE PEDAL HAS GONE ALL THE WAY TO THE FLOOR WITH VERY LITTLE PRESSURE. THE FIRST OCCURRENCE HAPPENED IN JUNE 2017 BUT HAS BEEN A CONTINOUS AND VERY SCARY ISSUE SINCE THEN. I TOOK MY CAR TO A FORD DEALERSHIP WHERE THEY ORIGINALLY TOLD ME THE MASTER CYLINDER NEEDED TO BE REPLACED. THE MASTER CYLINDER WAS REPLACED BUT I WAS TOLD THAT THE BRAKES WERE STILL NOT WORKING CORRECTLY. UPON FURTHER INVESTIGATION BY THE DEALERSHIP, I WAS TOLD THE HYDRAULIC CONTROL UNIT WOULD NEED TO BE REPLACED. THE CAR IS CURRENTLY BEING SERVICED AT A FORD DEALERSHIP

Air Bags
Filed Sep 8, 2018UT

FORD IDENTIFIED THIS RECALL OVER A YEAR AGO, AND THERE IS STILL NO REMEDY AVAILABLE. THEY HAVE ISSUED ME A RENTAL CAR, WHICH I HAVE HAD FOR 3 MONTHS NOW. I WANT MY FUSION TO BE REPAIRED SO I CAN DRIVE IT. THIS IS UNACCEPTABLE.

Air Bags
Filed Sep 6, 2018NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WARREN MIDTOWN MOTORS (LOCATED AT 1995 MARKET ST, WARREN, PA 16365, (814) 723-5400) CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Sep 4, 2018MO

TAKATA RECALL IT'S BEEN OVER A YEAR SINCE I GOT THE RECALL NOTICE AND THE ISSUE HAS NOT BEEN RESOLVED YET. I FEEL LIKE THIS SHOULD HAVE BEEN RESOLVED BY NOW AND THEY STILL DON'T EVEN KNOW WHEN THEY WILL HAVE PARTS TO FIX IT

Air Bags
Filed Sep 3, 2018CA

TAKATA AIRBAG RECALL

Air Bags
Filed Aug 31, 201890,000 milesMO

TAKATA RECALL: I HAVE RECEIVED 3 NOTICES FOR THIS RECALL BUT EACH TIME IT SAYS PART IS NOT AVAILABLE AT THIS TIME. NOT ONLY DO I HAVE TO WORRY ABOUT MY CAR BEING UNSAFE DUE TO THIS RECALL I HAVE LEARNED THIS MODEL IS ALSO HAVING PROBLEMS WITH BRAKES FREEZING UP WHICH HAS HAPPENED TO ME SEVERAL TIMES IN THE LAST 4 YEARS. THERE IS NO RECALL ON BRAKE ISSUES BUT I KNOW THERE HAS BEEN HUNDREDS OF COMPLAINTS ABOUT THIS ISSUE AS WELL

Air Bags
Filed Aug 31, 201880,000 milesAR

JUST NOW LEARNED OF RECALL ON AIRBAG. MY CAR HAS BEEN LOCKING ME IN IT. TGE ELECTRICAL PARTS FOR THE LOCKS AND WINDOWS IS ACTING UP. I HAVE BEEN LOCKED IN MY CAR 2 TIMES. I AM WORRIED IF I GET IN AN ACCIDENT I WILL BE TRAPPED. THIS HAPPENS WHILE CAR IS ON OR OFF.

Air Bags
Filed Aug 30, 2018CA

TAKATA RECALL

Service Brakes
Filed Aug 30, 2018177,000 milesNJ

OCCASIONALLY WHEN THE VEHICLE HITS A BUMP OR POT HOLE THE BRAKES IMMEDIATELY BECOMES SOFT AND LOSES POWER TO STOP THE VEHICLE. IT REPEATS ITSELF AND ONE HAS TO SLOW IT DOWN WITH ENGINE BRAKING. AFTER A DAY OR TWO IT BECOMES OKAY AGAIN. TILL NEXT TIME AND IT HAPPENS AGAIN. THERE SEEMS TO BE APPARENTLY NOTHING WRONG WITH THE SYSTEM, EVERYTHING CHECKS OUT AND WE ARE NOT ABLE TO DUPLICATE THE EVENTS ON DEMAND. WHEN THE BRAKE FAILS IT IS A MAJOR SAFETY RISK AND CAN CAUSE COLLISION AND MAY RESULT IN FATALITIES. THERE ARE MANY (AT LEAST 300) REPORTED ISSUES VERY SIMILAR TO WHAT I AM HAVING. FORD HAS NOT RECALLED THE VEHICLES TO FIX THIS MAJOR SAFETY FAULT. BY PUMPING THE BRAKES WE ARE ABLE TO STOP THE VEHICLE BUT IT TAKES A LONGER DISTANCE TO STOP. LAST TIME IT HAPPENED WAS AUGUST 20, 2018 AND STAYED SOFT FOR THREE DAYS AND IS NOW WORKING FINE.

Service Brakes
Filed Aug 29, 2018145,300 milesOK

WHILE DRIVING THE VEHICLE THE SERVICE BRAKE PEDAL WILL RANDOMLY GO TO THE FLOOR. DURING THESE EVENTS THERE IS NO SLOWING OF THE VEHICLE JUST AS THOUGH YOU HAVEN'T APPLIED THE SERVICE BRAKES. IF YOU PUMP THE BRAKES YOU CAN THEN START TO SLOW THE VEHICLE.

Service Brakes
Filed Aug 29, 201890,000 milesMO

DANGEROUS BRAKE PROBLEM. DURING WET CONDITIONS BRAKES LOCK UP WHEN APPLYING THE BRAKES QUICKLY. THE CAR WILL SHAKE LIKE IT IS GOING OVER A HIGH GRATE IN THE ROAD WHEN IT IS THE BRAKES STUTTERING. THE PEDAL GOES TO THE FLOOR AND THE CAR DOES NOT STOP FOR AT LEAST 25 FEET.I HAVE HAD THREE NEAR COLLISION DUE TO THIS PROBLEM. SINCE 2012 I HAVE HAD TO REPLACE THE ROSTERS TWICE BUT IT DOES NOT FIX THE PROBLEM. THERE HAS BEEN THOUSANDS OF COMPLAINTS ABOUT THIS PROBLEM AND SOMETHING NEEDS TO BE DONE.

Air Bags
Filed Aug 29, 2018HI

TAKATA RECALL. BEEN WAITING FOR THE RECALL ON THE PASSENGER AIRBAG AND FORD JUST SAYS THEY ARE WAITING FOR THE PARTS FROM THE COMPANY. THIS HAS BEEN GOING ON TOO LONG AND NEEDS TO BE FIXED.

Service Brakes
Filed Aug 28, 20185 milesGA

NHTSA ACTION NUMBER: EA18002 THE NHTSA ACTION ITEM LISTED ABOVE AFFECTS MY FORD FUSION TOO. I LOSE BREAKING POWER SO MUCH THAT I MUST APPLY THE BREAK PETAL TO THE FLOOR IN ORDER TO COME TO A COMPLETE STOP AND THIS ALSO DOES AFFECTS THE TOTAL STOPPING DISTANCE.

Air Bags
Filed Aug 28, 2018NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KOERNER FORD OF SYRACUSE (805 W GENESEE ST, SYRACUSE, NY 13204, (315) 474-4275) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 28, 2018NC

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CROSSROADS FORD OF CARY AT (877) 830-1251 (LOCATED AT 2333 WALNUT ST, CARY, NC 27518) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 27, 2018NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUMMIT FORD LINCOLN (305 GRANT AVE, AUBURN, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 27, 2018NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (WEST-HERR FORD, 5025 CAMP RD, HAMBURG, NY 14075, (716)-649-5640) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUS AND STATED THAT PARTS WOULD NOT BE AVAILBLE UNTIL MID SEPTEMBER OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 24, 2018NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT CALLED DEPAULA CHEVROLET AT 518-278-6036 (LOCATED AT 785 CENTRAL AVE, ALBANY, NY 12206) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *DT CONSUMER STATED AIRBAG WAS FIXED ON 11/14/18. UPDATED 12/18/18*JB

Air Bags
Filed Aug 24, 2018NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CORTESE FORD (2500 WEST HENRIETTA RD, ROCHESTER, NEW YORK 14623, (800) 501-6470) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WOULD BECOME AVAILABLE ON SEPTEMBER 15, 2018. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Aug 23, 2018NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PERFORM THE RECALL REPAIR. THE DEALER (FENTON FORD, 9515 NY-13, CAMDEN, NY 13316) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Aug 22, 201835,000 milesLA

THERE HAS BEEN RECALL FOR THE AIRBAG INFLATORS ON THIS VEHICLE SINCE 2016 AND THE FORD DEALERSHIP INDICATES IT IS STILL WAITING ON THE PART TO FIX. WE HAVE BEEN TRYING TO GET THIS ISSUE FIXED SINCE NOTICE OF RECALL IN 2016.

Service Brakes
Filed Aug 15, 201888,560 milesTX

AFTER HITTING A BUMPY ROAD MY BRAKES WENT TO THE FLOOR AND STOPPING POWER JUST WENT AWAY. CHECKED AT SHOP. ALL PADS REPLACED. FLUID CHANGED COMPLETELY TWICE. MASTER CYL AND HOSES NOT LEAKING, NOW I HAVE REALLY WEAK BRAKING SYSTEM FROM THE FEDERALLY MANDATED SYSTEM 49 CFR 571.135 - STANDARD NO. 135 THAT IS INSTALLED IN MY CAR AND CANT GET IT REPAIRED. DO I JUST THROW A CAR I BOUGHT BRAND NEW AWAY? MILEAGE 88000 STARTED NOW AT 92000. NEW TIRES AND TALKED TO FORD HOUSE BUT NO ONE WILL COMMIT TO ANY ANSWERS. HAVE A STUDENT TRYING TO DRIVE THIS CAR IN COLLEGE AND AROUND TOWN. ROADS ARE ROUGH FROM DROUGHT AND CONSTANTLY TRYING TO PUMP BRAKES BUT IT MAKES NO DIFFERENCE WHILE DRIVING. IF JUST STARTING OFF FOR THE DAY A LOT OF TIMES YOU HAVE GOOD BRAKES UNTIL SOMETHING HAPPENS AND THEY JUST GO AWAY. HARD TO WATCH ROAD,SPEED PEOPLE AND PUMP BRAKES ALL THE TIME. LETS GO . STEP UP AND DO YOUR JOB........... NO INJURIES YET CLOSE CALLS AT TRAFFIC LIGHTS.

Service Brakes
Filed Aug 15, 2018120,000 milesKY

MY BRAKES DEPRESS ALL THE WAY TO THE FLOOR BEFORE STOPPING AND SCARED THEY ARE GOING TO STOP WORKING. WAS TOLD IT WAS THE ABS HYDRAULIC BRAKE CONTROL UNIT. SINCE THEN I HAVE INVESTIGATED IT ON THE INTERNET AND SEE THAT THIS IS A BIG PROBLEM. COMPLAINED TO FORD & THEY SAID THERE WAS NO RECALL OR ASSISTANCE AT THIS TIME. IF THIS IS A BIG PROBLEM THEN IT NEEDS TO BE FIXED IMMEDIATELY.

Service Brakes
Filed Aug 14, 201880,000 milesMI

PROBLEM OCCURS WHEN VEHICLE IS IN MOTION. WE (TWO DRIVERS) EXPERIENCED INTERMITTENT BRAKING HESITATION. USUALLY WHEN DRIVING ON ROUGH PAVEMENT, AND ESPECIALLY WHEN TURNING, BRAKES WILL HESITATE TO ACTIVATE PROPERLY. BRAKE PEDAL TENDS TO DROP NEAR THE FLOOR BEFORE BRAKING OCCURS. HAVE NOTICED APPROXIMATELY 20-30 FEET OF ADDITIONAL PAVEMENT DISTANCE IS COVERED BEFORE BRAKES FULLY ENGAGE. NEW BRAKE PADS WERE INSTALLED WITHIN THE LAST 20,000 MILES, BUT THIS IS BELIEVED TO BE AN ISSUE WITH A FAULTY ABS. WE BELIEVE THIS IS LIKELY AN ISSUE WITH CORROSION AND/OR STICKY VALVES IN THE ABS UNIT AS OTHERS HAVE DESCRIBED AND POSTED ON-LINE.

Vehicle Speed Control
Filed Aug 13, 201898,000 milesIL

OUR 2009 FORD FUSION SOMETIMES DOES NOT RESPOND WHEN THE GAS PEDAL IS PRESSED...THEN THE CAR QUICKLY LEAPS FORWARD AND ACCELERATES. I PRESUME IT MAY BE A PROBLEMATIC THROTTLE POSITIONING SENSOR / THROTTLE ASSEMBLY UNIT. I'VE DONE SOME READING ON THIS...IT APPEARS THIS IS A KNOWN PROBLEM.?...IS THERE A RECALL...ANY RECOURSE WE COULD PURSUE TO GET THIS REPAIR DONE FOR "FREE" PER SE? THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Air Bags
Filed Aug 8, 2018TX

TAKATA RECALL. FORD DEALERSHIP CALLED TO NOTIFY OF REPLACEMENT FOR PASSENGER SIDE AIR BAG. I ASKED WHO IS MANUFACTURING THE REPLACEMENT AIRBAG, I WAS INFORMED IT'S STILL TAKATA. IS THIS SAFE?

Air Bags
Filed Aug 6, 2018TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MAXWELL FORD (5000 S IH 35 FRONTAGE RD, AUSTIN, TX 78745, (512) 443-5000) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Structure › Body
Filed Aug 2, 2018109,000 milesSC

MY REAR PASSENGER SIDE DOOR WON'T STAY CLOSED. THE LATCH SEEMS TO BE MALFUNCTIONING AND IT OPENED WHEN I WAS DRIVING. I WAD ABLE TO OULL OVER QUICKLY AND SECURE THE DOOR WITH ROPE BUT IT STILL OPENS SLIGHTLY. I PROBABLY USE THIS DOOR THE LEAST OF ALL 4, SO MY BIGGEST CONCERN IS THAT THE OTHER 3 DOORS ARE SOON TO FOLLOW.

Service Brakes
Filed Aug 1, 201890,000 milesTX

I HAVE A 2009 FORD FUSION SEL 2.0 V6. MY WIFE AND I WERE TRAVELLING AT HIGHWAY SPEEDS WHEN TRAFFIC BEGAN TO SLOW IN FRONT OF US. WITH PLENTY OF ROOM TO STOP I BEGAN APPLYING THE BRAKES, BUT THEY JUST KEPT TRAVELLING UNTIL THE PEDAL WAS ON THE FLOOR. THE CAR EVENTUALLY STOPPED, BUT ONLY AFTER SWERVING INTO THE NARROW SHOULDER AND NARROWLY MISSING THE GUARD RAIL AND STOPPED TRAFFIC. SINCE THIS INCIDENT THE BRAKES ARE VERY SOFT AND WILL PERIODICALLY LOSE ENOUGH PRESSURE TO WHERE THE PEDAL WILL GO ALL THE WAY TO THE FLOORBOARD. IT SEEMS RANDOM AND IS VERY DANGEROUS. MY WIFE WILL NOT EVEN DRIVE THE CAR ANYMORE AFTER OUR HIGHWAY SCARE. FROM MY READING THE THE ZINC HYDRAULIC CONTROL UNIT IN THE ABS SYSTEMHAS A COATING THAT TURNS GELATINOUS OVER TIME WHEN MET WITH BRAKE FLUID. IT IS A VERY OBVIOUS AND DANGEROUS DEFECT THAT SHOULD BE CORRECTED BY FORD, AND HAS BEEN IN LATER MODELS. THAT,IN AND OF ITSELF, SHOULD PROMPT A SAFETY RECALL. I HOPE THE NHTSA FINDINGS WILL HELP TO PROTECT OUR SAFETY AS CONSUMERS.

Air Bags
Filed Jul 30, 201889,000 milesWA

TRIED TO BRAKE AS USUAL AND BRAKES WERE NOT AS RESPONSIVE AND NEEDED MORE PRESSURE/TIME TO STOP. ABS LIGHT CAME ON SHORTLY AFTER. FORD BELIEVES THAT THE CAUSE IS ABS MODULE AND/OR ABS HCU (ABS PUMP MOTOR FAILURE). THEY ARE UNABLE TO DETERMINE ACTUAL CAUSE UNTIL I PY $3,000 TO REPLACE EACH POTENTIAL ISSUE. WHILE BRAKES SEEM TO OPERATE OK NOW, THE CAR NEEDS MORE TIME TO STOP. HAVE SEEN MULTIPLE COMPLAINTS ONLINE W THE SAME ISSUE (SPONGY BRAKES, ABS MODULE FAILURES). I HAVE ALSO BEEN UNABLE TO OBTAIN THE RECALL REPLACEMENT FOR PASSENGER SIDE AIRBAG AS THEY ARE SHORT ON PARTS.

Air Bags
Filed Jul 27, 2018NE

TAKATA RECALL. THERE HAS BEEN NO ACTION TAKEN BY FORD ON THIS RECALL FOR MY VEHICLE. I RECEIVED FIRST NOTICE MARCH 2017. I NEED THIS CAR TO TRANSPORT GRANDCHILDREN. I'M HORRIFIED THAT NO ACTION HAS BEEN TAKEN TO REPLACE MY AIRBAG!!!!!!!!

Service Brakes
Filed Jul 25, 2018160,000 milesMI

I DROVE OVER A SET OF BUMPY RAILROAD TRACKS AND ABOUT A 1/4 MILE DOWN THE ROAD, WHEN I WENT TO STOP, MY BRAKE PEDAL WENT TO THE FLOOR. I STILL HAD SOME BRAKE PRESSURE TO STOP THOUGH. I MADE IT TO A PARKING LOT TO CHECK FOR LEAKS BUT DID NOT SEE ANY. I PUMPED THE BRAKES AND I GOT MY BRAKE PRESSURE BACK AND THE BRAKE PEDAL WAS BACK TO NORMAL.

Service Brakes
Filed Jul 24, 201854,000 milesTX

BRAKES HAVE FAILED TWICE RANDOMLY. COMING TO A STOP AT STOP SIGN AND STOPPING AT YELLOW LIGHT (THIS ONE WAS SCARY). ABS SEEMS TO PULSATE BACK AND THEN PEDAL GOES STRAIGHT TO FLOOR. FIRST TIME I WAS ABLE TO PUMP BRAKES BACK UP AND DRIVE TO DEALER. THEY SAID NOTHING WAS WRONG. SECOND TIME I WAS UNABLE TO PUMP BACK UP. AFTER SITTING FOR AN HOUR OR SO THE BRAKES WERE WORKING AGAIN. I TOOK TO DEALER FOR SECOND TIME AND AGAIN, NOTHING WRONG. CLEARLY THERE IS SOMETHING WRONG AND HUGE SAFETY ISSUE. I DON'T WANT THE THIRD TIME IT HAPPENS TO ACTUALLY BE A CRASH! VERY UNSAFE AND DO NOT UNDERSTAND HOW THEY SAY NOTHING IS WRONG.

Air Bags
Filed Jul 19, 2018IN

2009 FORD FUSION. CONSUMER WRITES IN REGARDS TO AIR BAG RECALL. CONSUMER WOULD LIKE TO KNOW WHEN PARTS WILL BE AVAILABLE FOR REPAIR. *LD *JS

Engine
Filed Jul 6, 2018129,000 milesIL

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT IT TOOK AT LEAST THREE ATTEMPTS TO START THE VEHICLE. WHEN THE VEHICLE FINALLY STARTED, IT FAILED TO ACCELERATE AND THE WRENCH WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

Vehicle Speed Control
Filed Jul 3, 201845,000 milesPA

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE SUDDENLY SURGED FORWARD AND RETURNED TO NORMAL A FEW SECONDS LATER. THE CONTACT STATED THAT THE FAILURE OCCURRED AT LEAST TWELVE OTHER TIMES DURING THE COURSE OF SIX MONTHS. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. *TT

Service Brakes
Filed Jul 1, 2018180,000 milesIL

WHILE SITTING AT A RED LIGHT THE BRAKE PEDAL WILL GO SOFT OR HAVE TO RESORT TO DOUBLE PUMPING OF THE BRAKE PEDAL FOR THEM TO GRAB.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Ford Fusion → · Every Fusion year → · How the figures are calculated →