TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE INSIDE DRIVERS DOOR HANDLE HAS A DEFECT WHERE THE HANDLE WAS EXTREMELY SHARP. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 55,000. THE CURRENT MILEAGE WAS 61,000. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. UPDATED 06/17/14*LJ UPDATED 8/21/2017*CN
2009 Ford Fusion complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →
WHILE DRIVING ON THE HIGHWAY TO WORK IN THE MORNING MY CAR SUDDENLY DECELERATED FROM 60 TO 30 MPH. IT DID THIS A COUPLE TIMES AND I DROVE RIGHT TO THE FORD DEALERSHIP. THEY FOUND THAT MY THROTTLE BODY WENT BAD AND I HAD TO HAVE IT REPLACED. THERE HAS BEEN A RECALL FOR ONE YEAR NEWER CARS, BUT NOT MINE. I DO NOT UNDERSTAND HOW THAT IS POSSIBLE. *TR
THIS WINTER I HAVE EXPERIENCED LOSE TO TIRE PRESSURE DUE TO CORROSION ON THE ALUMINUM WHEEL SEALING SURFACE TO THE TIRE. WEEKS EARLIER I THOUGHT IT WAS A HOLE/NAIL IN THE TIRE, BUT THE TIRE SERVICE PERSON SAID IT WAS DUE TO CORROSION OF THE WHEEL SEALING BEAD AREA. THE TECH CLEAN THE AREA AND TWO WEEKS LATER IT HAPPENED AGAIN, THIS TIME I ADDED AIR TO THE TIRE TO ONLY FIND IT LOST MOST OF THE AIR THE NEXT MORNING. AGAIN THE TIRE TECH SHOWED MY THE WHEEL BEAD AREA AND IT WAS VERY CORRODED, AND COULDN'T HOLD THE REQUIRED TIRE PRESSURE. DOES FORD HAVE A WHEEL CORROSION PROBLEM? MY EXPERIENCE TELLS ME YES. I WOULD HATE TO PASS THIS PROBLEM TO ANOTHER PERSON. *TR
ENGINE LIGHT APPEARED, CAR SEEMED TO CHUG OR LURCH OR ENGINE FELT LIKE IT WAS SLIPPING WHILE DRIVING ON HIGHWAY. THAT HAPPENED A NUMBER OF TIME, WAS TOLD IT WAS BECAUSE OF THE SEVERE COLD WEATHER. THE WRENCH LIGHT WOULD COME ON AND THEN WHEN I SHUT THE CAR OFF IT WOULD NOT COME BACK ON FOR A FEW DAYS. THE MECHANIC SAID THERE WERE NO REPORTS THAT HE COULD PULL FROM THE COMPUTER. *TR
I PARKED MY CAR IN THE GARAGE AND TRIED OPENING THE DRIVER SIDE DOOR. BUT THE HANDLE AND LOCK WOULD NOT WORK. SO I HAVE TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE. ALSO THE DRIVER DOOR WILL NOT LOCK. THIS IS A VERY SERIOUS SECURITY ISSUE. I WAS TOLD THAT IT WAS NOT COVERED UNDER WARRANTY BUT I DIDN'T DO ANYTHING TO CAUSE THIS. IT IS JUST VERY CHEAP PARTS AND POORLY DESIGNED. *TR
I SENT MY WIFE TO A FIRESTONE STORE TO GET A SET OF ALL SEASON TIRES. WHAT WAS SOLD TO HER IS NOT EFFECTIVE IN ADVERSE WEATHER AND I BELIEVE THAT FIRESTONE BRIDGESTONE IS FALSELY MARKETING A PERFORMANCE TIRE AS ALL SEASON. THE TIRE IS A POTENT RE970 POLE POSITION AS. *TR
I'M CONCERED WITH THE AIR BAG ON THE PASSENGER SIDE. THE DASHBOARD PANEL HAS LIFTED RIGHT ON TOP OF THE AIR BAG. I'M AFFRAID THIS MIGHT BE A SAFETY CONCERN AND DO NOT KNOW WHY THE DASH AROUND THE AIR BAG IS WARPED/ RISING. THE DASH AIR VENTS ARE ALSO PUSHED OUT OF PLACE. I HAVE GRAND CHILDREN THAT RIDE IN THE CAR AND AM CONCERNED FOR THEIR SAFETY AS WELL AS MY OWN. *TR
DEER STRIKE FONT END TRAVELING ABOUT 40 MPH,, 9 YEAR OLD IN PASSENGER SEAT, AIR BAG DID NOT DEPLOY AS REQUIRED , SHE WAS TOO LIGHT., DAMAGE TO FRONT END BUMPER, HOOD, AND GRILL. UPON REPAIR I NOTICED THAT THE DASH BOARD JUST BELOW THE PASSENGER AIR BAG HAD BEEN BUCKLED AND PULLED AWAY FROM THE AIR BAG COVER.THE BODY SHOP TOLD ME THAT THERE WAS NO WAY TO REPAIR THIS EXCEPT REPLACE THE ENTIRE DASH BOARD AND THEN THERE WAS NO GUARANTEE THAT IT JUST WOULD NOT HAPPEN AGAIN. BODY TECH TOLD ME THAT REPAIR MAY INTERFERE WITH THE OPERATION OF THE AIR BAG DEPLOYING AS WELL AS LEAVING IT ALONE. THIS IS A KNOWN DESIGN ISSUE WITH FORD FUSIONS AND THERE ARE NO SERVICE BULLETINS OR RECALLS. INSURANCE WOULD NOT COVER REPAIR SINCE IT WAS CAUSED BY HEAT ON THE DASH AND THERE WAS NOTHING TO GLUE THE DASH BACK ON. GOOGLE'D THE ISSUE AND THERE ARE HUNDREDS OF COMPLAINTS ON LINE ALL OVER THE COUNTRY. ANYTHING THAT HAS A POTENTIAL OF AIR BAG OPERATION IS A CRITICAL SAFETY CONCERN. *TR
I WAS DRIVING HOME AND MY 2009 FORD FUSION SHUT OFF ON ME TWICE. ONE TIME AT A RED LIGHT. *TR
SLOWED DOWN TO TURN IN A PARKING LOT AND CAR JUST STALLED AND CHECK ENGINE LIGHT AND TOOL LIGHT CAME ON. I HAD A DIAGNOSTIC RSN AND GOT CODE 2104 & 2112 MEANING THROTTLE BODY FAILURE. *TR
REPLACED VEHICLE BATTERY ON 12/30/2013. CHECK ENGINE LIGHT CAME ON BEFORE THE CAR WAS EVEN REMOVED OFF OF THE AUTO CENTER PREMISES. SERVICE CENTER RAN VEHICLE DIAGNOSTICS CHECK AND REPORTED P2112 ERROR INDICATING AN ISSUE WITH THROTTLE BODY. FORD DEALER SHIP SAID THE THROTTLE BODY NEEDS TO BE REPLACED WHICH ISN'T CHEAP. FAULTY ELECTRONIC THROTTLES ARE CAUSING THESE PROBLEMS. *TR
ON THE MORNING OF THURSDAY NOVEMBER 21ST, 2013 I LOADED MY KIDS FOR SCHOOL AND PROCEEDED TO EXIT MY GARAGE AND TURN MY DEFROST ON WHEN NOT A MIN LATER MY REAR WINDOW POPPED AND SHATTERED. I CALLED FORD AND REPORTED THE INCIDENT AND WAS ADVISED THAT WAS NOT A SAFETY CONCERN AND THAT IT WOULD NOT BE REPAIRED. MY CHILDREN SITTING IN THE BACK SEAT COULD HAVE BEEN SERIOUSLY INJURED BY THE CLASS BUT NOT FOR THE TINT THAT HELD IT IN PLACE... *TR
THIS MAY BE A HUGE COINCIDENCE BUT IMMEDIATELY AFTER BEING SIDESWIPED WITH ONLY PASSENGER SIDE VIEW MIRROR DAMAGED, THE DRIVER'S SIDE DOOR WOULD NO LONGER OPEN FROM THE INSIDE. WE THOUGHT IT WAS RELATED TO THE IMPACT ON THE PASSENGER SIDE BUT THIS SEEMS TO BE A RECURRING PROBLEM WITH FORD FUSIONS. WE HAVE TO KEEP THE MOTOR RUNNING, LOWER THE WINDOW AND REACH OUT TO THE EXTERIOR DRIVER DOOR HANDLE TO OPEN THE DRIVER SIDE DOOR. THIS SHOULD BE A FORD RECALL ITEM. FOR AWHILE THE AIRBAG LIGHT WILL INTERMITTENTLY STAY ON WHILE DRIVING. *TR
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE WRENCH WARNING INDICATOR. AFTER SEVERAL MINUTES, THE ENGINE WAS RESTARTED AND RESUMED NORMALLY UNTIL THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. A REDESIGNED THROTTLE BODY WAS INSTALLED IN THE VEHICLE AT THE OWNER'S EXPENSE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 14,957. UPDATED 12/23/13*LJ
FOR THE PAST MONTH THE CHECK ENGINE LIGHT HAS APPEARED AND STAYED ON FOR A BRIEF TIME. NOW IT STAYS ON . I HAVE HAD A DIAGNOSTIC TEST DONE AND THE RESULTS WERE P2112, P0721 AND P2104. THERE APPEAR TO BE A BAD APP SENSOR, THROTTLE ACTUATOR CONTROL SYSTEM-FORCED IDLE, STUCK CLOSED AND FAILED ECM. IF THIS IS INCLUDED IN ANY RECALL, PLEASE LET ME KNOW ASAP. THIS IS THE ONLY VEHICLE I HAVE AND MY LIVELY-HOOD DEPENDS ON IT. *TR
ACCORDING TO MY MECHANIC AND THE TECH'S FROM A LOCAL FORD DEALERSHIP THE PROBLEM STEMS FROM A FAULTY ELECTRONIC THROTTLE BODY WHICH IS CONTROLLED BY THE ONBOARD COMPUTER SYSTEM (ENGINE CONTROL MODULE). THE FAULT PROMPTS THE CAR TO GO INTO A "LIMP HOME" MODE OR REDUCED POWER MODE WHICH IN TURN CAUSES THE CAR TO ACT AS THOUGH IT'S RUNNING OUT OF GAS. FROM A DRIVING PERSPECTIVE, IT HAS PUT ME IN A FEW PRECARIOUS TRAFFIC SITUATIONS. *TR
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE BRAKES FAILED WHEN APPLIED. THE CONTACT HAD TO PUMP THE BRAKES TO STOP THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC HOWEVER, THE MECHANIC COULD NOT FIND A DEFECT IN THE BRAKING SYSTEM. THE CONTACT DID NOT TAKE THE VEHICLE TO A DEALER NOR CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 81,000.
THE RUBBER COMPOUND ON CONTINENTAL TIRES 225/50R17 IS SEPARATING FROM TREAD, CAUSING A RUMBLE AT VARIOUS SPEEDS AFTER ONLY 23,000 MILES, AND TREAD WEAR IS, ACCORDING TO THE FORD DEALERSHIP, DOWN TO HALF LIFE ON AN 80,000 MILE EXPECTED TIRE LIFE. CONTINENTAL WAS CONTACTED AND REFUSED, WITHOUT EVEN INSPECTING THE TIRES, TO REPLACE THEM OR HONOR THE GUARANTEE. *TR
I JUST PARKED THE CAR, TURNED OFF THE ENGINE, AND WAS UNABLE TO OPEN THE DRIVER DOOR FROM THE INSIDE. ALL OF THE OTHER DOORS WORKED FINE. I NOW HAVE TO UNLOCK THE DOORS, PUT THE WINDOW DOWN, AND REACH THE OUTSIDE DOOR HANDLE TO OPEN THE DRIVER DOOR. IT IS DIFFICULT FOR SOMEONE WITH ARTHRITIS. THIS IS ALSO A SEVERE SAFETY HAZARD. *TR
VEHICLE SHIFTS VERY IRREGULARLY- SEEMS TO GO IN AND OUT OF GEAR AND WHEN STEPPING ON GAS PEDAL IT DOES NOT RESPOND THEN JERKS INTO DRIVE GEAR. TWO WARNING LIGHTS CAME ON IN DASH, SMALL WRENCH AND CHECK ENGINE. AN OBD CODE READER WAS USED TO DETERMINE A FAULT CODE OF PO 772 ( SHIFT SOLENOID STUCK ON) AND CAR WAS TAKEN INTO A FORD DEALER. INITIALLY TOLD THAT WARRANT HAD EXPIRED BUT ENGINE AND DRIVE TRAIN WARRANTY IS FOR 5 YEARS / 50,000 MILES. DEALER INSPECTED AND FOUND SOLENOID DEFECTIVE AND TRANSMISSION BANDS DAMAGED. CAR IS BE AT DEALER SINCE JUNE 4, 2013 AS OF TODAY'S DATE (06-08-13) UPON INVESTIGATING THIS PROBLEM I FOUND HUNDREDS OF SIMILAR COMPLAINTS BY FORD FUSION OWNERS AND THUS FAR NO RECALL BY FORD. THIS PROBLEM COULD CAUSE AN ACCIDENT WHICH COULD RESULT IN INJURY OR EVEN DEATH IF OCCURRING ON THE FREEWAY. FORD NEEDS TO RECALL THE FUSION FOR REPAIR OR REPLACEMENT. *TR
I STOPPED FOR GAS AND COULD NOT OPEN THE DOOR AT ALL FROM INSIDE OR OUTSIDE ...IS A SAFETY TRAP IM SCARE IF SOMETHING HAPPENS IM IN TROUBLE. *TR
BOTH LEFT AND RIGHT TRUNK STRUT OR TRUNK LID LIFT SUPPORT HAVE FAILED TO SUPPORT TRUNK LID. TRUNK LID DOES NOT REMAIN OPEN EVEN WHEN OPENED COMPLETELY. HAS CAUSED INJURY BY TRUNK LID FALLING AND STRIKING MY HEAD AND NECK. NO PROFESSIONAL MEDICAL TREATMENT REQUIRED AT THIS TIME. *TR
I HAD STOPPED AT A CONVENIENCE STORE AND WHEN I TRIED TO OPEN THE DOOR THE DOOR HANDLE WOULDN'T UNLOCK. I HAD TO CLIMB OUT THROUGH THE PASSENGER SIDE. I COULD OPEN THE DOOR FROM THE OUTSIDE. THIS IS THE 2ND TIME THE HANDLE HAS BROKEN. THE FIRST TIME WAS WITHIN THE 1ST YEAR I PURCHASED THE CAR. I HAVE TAKEN IT TO THE DEALER TO LOOK AT. SEEMS THIS IS A RECURRING PROBLEM WITH THIS CAR. *TR
WENT TO WORK MONDAY, MARCH 11TH, AND WHEN I GOT TO WORK MY DRIVER'S SIDE DOOR WOULD NOT OPEN FROM THE INSIDE SO I HAD TO ROLL DOWN WINDOW AND OPEN FROM OUTSIDE. IT WILL NOT LOCK EITHER. *TR
AFTER MAKING A RIGHT TURN AND ATTEMPTING TO ACCELERATE, THE WRENCH LIGHT ILLUMINATED FOR THE FIRST TIME AND THE VEHICLE APPEARED TO STALL AND I COULD NOT ACCELERATE. THANKFULLY, IT'S A SATURDAY MORNING AND TRAFFIC WAS LIGHT AND I WAS NOT ON THE HIGHWAY. AFTER PULLING OVER AND PUTTING THIS INFORMATION IN A SEARCH ENGINE I FOUND NUMEROUS COMPLAINTS OF THIS HAPPENING TO OTHER FORD OWNERS. SOME WERE ON THE HIGHWAY AND SOME IN HEAVY TRAFFIC. THE LIGHT EVENTUALLY GOES OFF, SO OF COURSE THE OWNER ASSUMES THERE IS NO PROBLEM. THE REPAIR COST IS EXPENSIVE AND THIS IS AN OBVIOUS PROBLEM FORD KNOWS ABOUT AND IS REFUSING TO FIX IT. THIS IS VERY DANGEROUS AND I DON'T THINK A LOT OF PEOPLE KNOW TO REPORT THIS PROBLEM TO YOU. *TR
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH AND DEPRESSING THE BRAKES, HE HEARD A LOUD GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THEY ADVISED HIM THAT THE REAR BRAKES AND ROTORS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 69,000. THE VIN WAS UNAVAILABLE.
I HAD A HISTORY OF RECURRING PROBLEMS WITH MY 2009 FUSION. THE BATTERY DIED OVER AND OVER AGAIN, CAUSING ME TO FINALLY REPLACE IT. THE CAR CONSTANTLY THREW ERRORS REGARDING LOW TIRE PRESSURE. BUT THE LARGEST PROBLEM HAPPENED WHEN WE WERE DRIVING DOWN A TWO-LANE HIGHWAY AT ROUGHLY 55 MPH AND THE STEERING WHEEL SUDDENLY BECAME UNRESPONSIVE AND LOCKED, CAUSING US TO HIT FIRST THE CONCRETE DIVIDER ON ONE SIDE OF THE HIGHWAY AND RICOCHET ACROSS AND HIT THE METAL SAFETY RAIL ON THE OTHER SIDE. THE CAR WAS UNRESPONSIVE TO BRAKING. THE CAR HIT HEAD-ON BOTH TIMES AND WAS COMPLETELY TOTALED. I REMEMBER FRANTICALLY TRYING TO OPEN THE DOORS BECAUSE I WAS SURE WAS ABOUT TO EXPLODE. THIS IS AN INCREDIBLY FRIGHTENING EXPERIENCE FOR ME BECAUSE THERE WAS LITERALLY NOTHING WE COULD HAVE DONE TO PREVENT IT. WE WEREN'T SPEEDING. THERE WAS NO INCLEMENT WEATHER. NO ONE WAS DISTRACTED BY THEIR PHONE OR THE RADIO. NO ONE FELL ASLEEP. A DRIVER BEHIND US WHO STOPPED DESCRIBED HOW THE CAR JUST SUDDENLY VEERED OUT OF CONTROL. IT IS DIFFICULT TO DESCRIBE THE TERROR YOU FEEL WHEN YOU ARE BEHIND THE WHEEL OF A CAR THAT HAS COMPLETELY STOPPED RESPONDING TO ANYTHING YOU DO. IT IS SCARY TO THINK HOW EASILY WE COULD HAVE CRASHED THROUGH THE METAL GUARDRAIL AND FALLEN TO OUR DEATHS, YET THERE ISN'T EVEN A RECALL IN EFFECT. I AM SO EXTREMELY LUCKY THAT NO OTHER CAR WAS INVOLVED IN THE ACCIDENT, BUT THIS IS INCREDIBLY DANGEROUS. *TR
THIS VEHICLE WAS TRAVELING IN THE RIGHT LANE WHEN IT WAS RUN OFF THE INTERSTATE AT 75-80 MPH, IT WENT OFF THE RIGHT SHOULDER, CAME BACK INTO THE RIGHT LANE, WENT INTO A SPIN, WENT OFF THE ROADWAY AT THE LEFT SHOULDER AND ROLLED OVER 1-2 TIMES IN THE MEDIAN BEFORE STRIKING THE INTERSTATE DIVIDING CABLE WHICH PREVENTED THE VEHICLE FROM ENTERING THE ONCOMING LANES OF TRAVEL. THE DRIVER AND PASSENGER WERE BUCKLED IN, AND THERE WERE TWO DOGS AS PASSENGERS. ONE OF THE DOGS WAS EJECTED. NO AIRBAGS DEPLOYED!!!! *TR
WHEN DRIVING AT A NORMAL SPEED, THE IDLE OF THE CAR QUICKLY DROPS AND YOU ARE UNABLE TO MAINTAIN YOUR SPEED. YOU IMMEDIATELY ARE FORCED TO STOP THE CAR, TURN IT OFF AND LET IT SIT TO RESET IT'S SELF WHERE EVER ON THE ROAD YOU ARE. THIS HAS HAPPEN RANDOMLY LAST FEW WEEKS. JUST A FEW DAYS AGO IT GOT INCREASINGLY WORSE. WAS ENTERING HIGHWAY OFF AN EXIT TRYING TO MERGE. WAS UNABLE TO GET THE SPEED BECAUSE THE IDLE DROPPED. LUCKILY HAD JUST ENOUGH TIME TO GET TO SHOULDER TO SIT AND WAIT. HAD IT BEEN FEW SECONDS LONGER WOULD OF MERGED WITH HIGHWAY TRAFFIC AND THEN CAR WOULD OF CAME TO A QUICK HALT. THE DIAGNOSIS TO THIS PROBLEM THE THROTTLE BODY WENT BAD. *TR
I WAS AT A STOP LIGHT IN FRESNO, CA. ANOTHER VEHICLE HIT ME FROM BEHIND AT A UNSAFE SPEED. HIS VEHICLE PUSHED ME ACROSS INTERSECTION. BUT THE SEAT BELT DID NOT TIGHTEN OR HOLD MYSELF OR MY DAUGHTER BACK. I HIT THE WINDSHIELD OR PANEL I BELIEVE AND CUT MY EYELID, RESULTING IN 8 STITCHES AND AN ORBITAL FRACTURE. MY DAUGHTER WAS IN THE PASSENGER SIDE SHE BENT OVER AND HER LEGS BUCKLED UNDER SEAT. I JUST FEEL THAT THE SEATBELT SHOULD OF RESTRAINED US. *TR
THE CHROME ON THE INSIDE DRIVER DOOR HANDLE IS PEELING AND SEVERELY CUT MY FINGER. *TR
FRONT DRIVERS SIDE DOOR INTERIOR RELEASE FAILED. DOOR CANNOT BE OPENED OR LOCKED FROM THE INSIDE. *TR
TL* THE CONTACT OWNED A 2009 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, HE ATTEMPTED TO PASS ANOTHER VEHICLE AND THE STEERING WHEEL SEIZED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CROSSED OVER THE HIGHWAY, CRASHING INTO A MOUNTAIN SIDE. WHEN THE AUTHORITIES ARRIVED, THE STEERING WHEEL REMAINED SEIZED. NONE OF THE AIR BAGS DEPLOYED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED, BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 87,000.
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED WAS ENTERING A PARKING SPACE AT 10 MPH WHEN THE BRAKES WERE APPLIED BUT THE VEHICLE ACCELERATED ABNORMALLY. THE CONTACT CRASHED INTO A RAIL AND THE VHEICLE WAS DESTROYED. THE CONTACT SUSTAINED MINOR INJURIES. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED TO A AUTO BODY REPAIR SHOP. THE DEALER WAS NOTIFIEDOF THE ISSUE AND INFORMED THE CONTACT TO HAVE THE VEHICLE TOWED TO THE DEALER FOR INSPECTION OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. THE VIN WAS UNAVAILABLE.
I WAS DRIVING TO THE DEALER TO HAVE THEM CHECK A TAPPING SOUND COMING FROM THE ENGINE THAT I HAD HEARD EARLIER THAT DAY. I MADE IT ABOUT 5 MILES FROM HOME, AND THE ENGINE HAD BLOWN, NO WARNING LIGHTS, NOTHING OTHER THAN THE SOUND THAT HAD JUST OCCURRED THAT MORNING. NOW I HAD MADE IT ABOUT 90K AFTER THE NEW ENGINE WAS INSTALLED (NOW AT 139000), AND AGAIN THE ENGINE HAS BLOWN. THIS TIME IT WAS A LITTLE WORSE, THE CAR HAD A SUDDEN INCREASE OF POWER, AND THEN ALL THE SUDDEN THERE WAS A LOUD BANG, AND A CLOUD OF WHITE SMOKE FOLLOWED BY SMOKE COMING FROM THE HOOD AND THE REAR OF THE CAR. WHEN I PULLED ONTO THE SHOULDER I LOOKED UNDER THE CAR AND SAW A PIECE OF THE ENGINE FALL OUT AND THEN ALL OF THE OIL AS WELL. I TAKE VERY GOOD CARE OF EVERY VEHICLE I OWN, THE FIRST TIME IT HAPPENED THE DEALERSHIP TOLD ME IT LOOKED LIKE I HADN'T CHANGED MY OIL EVER. IT WAS JUST A SLUDGE. *TR
WHILE DRIVING ON THE EXPRESSWAY THE REAR BRAKES SEIZED. WHEN I PARKED THE CAR THE REAR BRAKES WERE OMITTING A FOUL ODOR AND THE REAR WHEEL RIMS WERE SCALDING HOT TO THE TOUCH. I TOOK THE VEHICLE IN TO THE DEALERSHIP WHO SAID THE SPRINGS IN THE CALIPER STUCK REQUIRING NEW BRAKE PADS, THE DISCS TO BE MACHINED AND A LUBRICATION OF ALL INTERNAL COMPONENTS. THE DEALERSHIP STATED IT IS A MAINTENANCE ISSUE DESPITE BEING SOLELY MAINTAINED BY THE DEALERSHIP AND THERE IS NO NOTICE IN THE OWNERS MANUAL OR SERVICE AS TO LUBRICATING THE INTERNAL BRAKE COMPONENTS. *JS
AFTER PARKING MY CAR I PULLED MY DOOR HANDLE TO GET OUT OF MY CAR, WHEN MY DOOR HANDLE BROKE. THE PLASTIC IS POOR QUALITY AND SNAPPED LEAVING MY HANDLE NEARLY HANGING BY A FEW PIECES. THIS IS A VERY COMMON PROBLEM EVEN SO AS MUCH THAT WHEN CALLING FORD TO GET IT REPAIRED THEY LAUGHED AT ME CITING IT HAS HAPPENED WITH MANY OTHER PEOPLE. SEEING AS THERE ARE SEVERAL OCCURRENCES OF AN UNANTICIPATED PROBLEM WITH THIS VEHICLE I WOULD LIKE TO RECOMMEND THAT THIS BECOME A TSB. *TR
BOTH FRONT AND REAR INTERIOR DOOR HANDLES HAVE FAILED. I AM UNABLE TO EXIT THE VEHICLE WITHOUT LOWERING THE WINDOW AND OPENING FROM EXTERIOR. THERE IS NO VISIBLE EVIDENCE THEY HAVE FAILED, THEY HAVE JUST STOPPED WORKING. YOU CAN CONVINCE THE REAR TO WORK IF YOU PULL THE HANDLE AND LOCK THE SAME TIME. IF I WERE TO BE INVOLVED IN AN ACCIDENT, AND THE POWER FAILED, I WOULD BE UNABLE TO EXIT THE VEHICLE AT ALL. THIS VEHICLE IS 3 YEARS OLD WITH 47,000 MILES AND IS NOW A POTENTIAL DEATH TRAP. THE DEALER SAYS IT IS NOT COVERED, AND I WOULD HAVE TO PAY FOR REPAIRS. I AM CONSIDERING LEGAL ACTION, ANY VEHICLE THAT IS INESCAPABLE SHOULDN'T BE ON THE HIGHWAYS. WORST OF ALL, A QUICK SEARCH SHOWS THIS TO BE AN ABUNDANT PROBLEM WITH FUSIONS FROM 2006 ON. THERE ARE NUMEROUS BLOG ON THIS SUBJECT ALONE. I AM AFRAID TO TRANSPORT MY FAMILY IN THIS VEHICLE AND HAVE RECEIVED NO HELP! *JS
TL* THE CONTACT OWNS A 2009 FORD FUSION EQUIPPED WITH CONTINENTAL CONTIPROCONTACT TIRES, SIZE P205/60/R16. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, BOTH PASSENGER SIDE TIRES BLEW OUT. THE VEHICLE WAS THEN TOWED TO A LOCAL REPAIR SHOP, WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE AND STATED THAT THE RIMS AND BOTH TIRES NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE TIRES WERE REPLACED. THE FAILURE AND CURRENT MILEAGES WERE 19,000.
WELL WHAT CAN I SAY MY LIFE FLASHED BEFORE MY EYES I ALL MOST CRASHED MY BRAKES FAILED TO WORK ABOUT 1 INCH FROM BRAKING I KNEW I WAS NOT BRAKING AT ALL. I TURNED OFF THE CAR WHILE ON 39MPH AND I PULLED THE EMERGENCY BRAKE I HAVE A FORD FUSION 2009. I NOW KNOW HOW FAST I CAN LOSE MY LIFE. *TR
DRIVER SIDE INTERIOR DOOR HANDLE BROKE MAKING IT DIFFICULT TO EXIT VEHICLE. *TR
TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH THE BRAKE PEDAL WAS ENGAGED AND THE VEHICLE CONTINUED TO ACCELERATE. THE VEHICLE CAME TO A STOP AFTER APPLYING PRESSURE TO THE BRAKES SEVERAL TIMES. THE IDENTICAL FAILURE OCCURRED ON A SEPARATE OCCASION AND IN ORDER TO STOP THE VEHICLE, THE GEAR WAS SHIFTED INTO NEUTRAL IN COMBINATION WITH THE BRAKE PEDAL ENGAGED FORCEFULLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE FAILURE COULD POSSIBLY BE RELATED TO THE DRIVER'S SIDE FLOOR MAT. THE CONTACT WAS IN DISAGREEMENT WITH THE DEALER AND PLANNED TO NOTIFY THE MANUFACTURER CONCERNING THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 32,000. UPDATED 11/03/11*LJ UPDATED 11/16/11
I WAS DRIVING SOUTH ON I-495 OUTSIDE OF BOSTON ON CLEAN PAVEMENT ON A HOT, SUNNY DAY WHEN MY RIGHT FRONT TIRE BLEW OUT. I DID NOT HIT ANYTHING. THE TIRE WAS DESTROYED, AND I HAD TO REPLACE IT. THE TIRE HAD 16,300 MILES AND GOOD TREAD. *KB
DRIVER INNER DOOR HANDLE WAS NOT RETURNING; DOOR WOULD NOT LOCK WITH REMOTE. BROKEN DRIVER DOOR HANDLE, SAME DESIGN AS FORD 150 TRUCKS, WHICH ALSO BREAK.
THERE'S WAS A FIRE THAT STARTED ON ELECTRICAL WIRING LEADING TO MY RIGHT FRONT WHEEL ON MY 2009 FORD FUSION SE V6 I THINK IT WAS CAUSE BY THE CRUISE CONTROL SYSTEM THAT FORD HAS BEEN HAVING PROBLEM WITH I WAS DRIVING ON THE INTERSTATE WHEN THE FIRE HAPPEN THE MINNEAPOLIS FIRE DEPT TOLD ME TO HAVE IT INSPECTED AT A FORD DEALERSHIP. *TR
TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING 60 MPH, HE APPLIED PRESSURE TO THE BRAKES AND THEY FAILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE DEVICE THAT KEPT THE WHEELS FROM LOCKING HAD FAILED. THE VEHICLE WAS REPAIRED. THE CONTACT DID NOT INFORM THE MANUFACTURER OF THE FAILURE. THE CURRENT AND FAILURE MILEAGE WAS 25,000. UPDATED 05/04/11 *BF UPDATED 05/09/11
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT FELL ASLEEP WHILE DRIVING AND WAS INVOLVED IN A CRASH IN WHICH THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS UNSURE OF THE EXACT SPEED THE VEHICLE WAS TRAVELING DURING THE FAILURE. A POLICE REPORT WAS FILED AND THE CONTACT SUFFERED MINOR INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHERE IT WAS IN THE PROCESS OF BEING REPAIRED. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE AND CURRENT MILEAGE WAS 56,000. THE VIN WAS UNAVAILABLE.
2009 FORD FUSION WINDSHIELD CRACK WITH OUT BEEN HIT BY ANY FOREING OBJECT. ITS THE FIRST TIME IT HAPPEN. CRACK KEEPS GROWING AND IS GETTING UNSAFE TO DRIVE. GOING TO BRING CAR TO THE DEALER THEY WANT TO INSPECT IT. AFTER SEEN YOUR WEB SITE WITH SO MANY COMPLAINT FOR THE SAME ISSUE I THINK FORD SHOULD REPAIR ALL THIS DEFECTIVE WINDSHIELDS. *LN
THE DRIVER OF A 2009 FUSION, 4 CYLINDER SE WAS DRIVING ON THE FREEWAY AND HAD TO ACCELERATE DUE TO MERGING TRAFFIC. THE ACCELERATOR STUCK AND THE CAR CONTINUED TO GAIN SPEED EVEN WITH THE FOOT BEING HARD PRESSED ON THE BRAKES. THE DRIVER CALLED HIS FATHER, WHILE DRIVING`, WHO RECOMMENDED HE TURN THE KEY OFF ON CLICK TO AVOID LOCKING THE STEERING WHEEL. THE DRIVER WAS ABLE TO GET THE CAR TO THE SIDE OF THE FREEWAY AND WAS UNABLE TO START THE VEHICLE AND AAA WAS CALLED TO TOW THE VEHICLE. THE DRIVER'S FATHER LOOKED UP THIS TYPE OF UNCONTROLLED ACCELERATION ON THE INTERNET AND READ ABOUT MATS CAUSING THE PEDAL TO STICK. A MAT WAS RECENTLY PUT BACK IN THE CAR. THE DRIVER VERIFIED THAT THE MAT HAD CAUSED THE PEDAL TO STICK, IT SPRUNG BACK, AND THE CAR WAS ABLE TO START AFTER REMOVING THE MAT THE DRIVER DROVE IT HOME WITHOUT INCIDENT. THIS WAS A POENTIALLY VERY SERIOUS SITUATION DUE TO HIGH SPEED AND CONTINUING TO INCREASE IN SPEED. THE DRIVER COULD HAVE TURNED OFF THE CAR WITH THE RESULT OF THE STEERING WHEEL GETTING LOCKED CAUSING A HIGH SPEED UNCONTROLLED VEHICLE. THE DRIVER HAD HIS TWO SONS, AGE 5 AND 3 WITH HIM. THIS SCARED THE HELL OUT OF THE DRIVER AND THE FATHER. FLOOR MAT INFO FROM UNDERSIDE OF MAT: 6E5J-5413087-AAW FD >TPE< 524 FUSION IS ON THE TOP OF THE MAT. *LN
WE RECENTLY BOUGHT A 2009 FORD FUSION AND SO FARE WE LOVE THE CAR, BUT WE BOTH AGREE THAT THE HEAD REST SHOULD BE A LOT STRAIGHTER LIKE THE PERSON IN THE REPORT ODI CASE NUMBER: 10266857. WE BOTH HAVE BACK AND NECK PROBLEMS AND IF THE HEAD REST WAS A LITTLE STRAIGHTER I THINK IT WOULD SOLVE ALOT OF MY WIFE'S PROBLEM. WITH MY PROBLEM IT WOULD MAKE A LITTLE BETTER BECAUSE I HAVE A MORE SERIOUSLY ACCIDENT. I HAVE SPOKEN TO THE FORD DEALERSHIP WHERE WE BOUGHT IT FROM AND THEY SAY THAT CAN DO NOTHING FOR US. I SAID WHY CAN'T YOU RIGHT A REPORT UP AN SEND IT TO FORD COMPLAINT OFFICE AND SEE WHAT THEY CAN DO IN THE FUTURE, OR THEY MAY SUGGEST TO YOU HOW TO ADJUST THE HEAD REST. THEY SAID THERE IS NOTHING WE CAN DO AND FORD WILL NOT DO ANYTHING FOR US. OUR CAR IS A V6 (3 LITER) ENGINE WITH AWD. IT GETS VERY GOOD MILEAGE AN HANDLES EXCELLENT IN THE CITY AND HIGHWAY. *TR
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2009 Ford Fusion → · Every Fusion year → · How the figures are calculated →