2004 Ford Freestar complaints

SEVERE RUST IN THE DRIVER SIDE REAR WHEEL WELL CAUSED THE THIRD ROW SEAT TO DETACH FROM THE VEHICLE. THE THIRD ROW SEAT IS NOW UNSAFE AND CANNOT BE USED. THE SEAT CAN NO LONGER BE SECURELY LATCHED IN PLACE. THIS VEHICLE WAS GARAGE KEPT AND ONLY HAS 72,938 MILES ON IT. *TR

AT 147000 MILES, I NEEDED A COMPLETE TRANSMISSION REBUILD. THIS COST ME $2800 DUE TO THE FACT THAT THERE WERE ADDITIONAL PARTS NOT COMMON TO A STANDARD REBUILD. THIS WAS SEPT. 2011. IN JANUARY, I AM ABLE TO NOTE ONLINE THAT THERE IS A TORQUE CONVERTER RECALL FOR THIS MODEL. I CALL FORD, I'M TOLD THERE IS NOTHING THEY CAN DO UNTIL THE RECALL IS OFFICIALLY RELEASED IN THE 2ND QUARTER. WAIT UNTIL 2ND QUARTER, NO NOTICE IN THE MAIL. I CALL FORD IN AUGUST AND TELL THEM THIS, I AM TOLD THAT FORD WILL FIX THE CAR, IT WILL TAKE APPROX. 4 DAYS AND THAT NO RENTAL CAR IS AVAILABLE DURING THIS PERIOD. IF I SUFFER A TOTAL LOSS, MAYBE. BASICALLY, I HAVE TO BE STRANDED ON THE SIDE OF THE ROAD WITH MY TWO YOUNG CHILDREN BEFORE I CAN GET ANY HELP WITH THEIR ISSUE. AFTER REBUILD, I START HAVING ISSUES WITH CYLINDER 3 MISFIRE. I REPLACE ALL PLUGS AND WIRES, STILL A CYLINDER 3 MISFIRE AS WELL AS OVERHEATING AND EGR VALVE. REPLACE EGR VALVE, COMPLETE RADIATOR CHANGE, COIL PACK, STILL ISSUES WITH MISFIRING AND OVERHEATING. I UNDERSTAND THAT THIS COULD BE A COMPUTER ISSUE, HOWEVER FORD FAILS TO REALIZE THIS AND THEREFORE WILL NOT ISSUE A RECALL. NOT THAT WOULD HELP SINCE IF THEY TOOK IT INTO THE SHOP TO FIX IT, I WOULD NOT BE ABLE TO GET TO WORK IN THE INTERIM. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN: AUTOMATIC TRANSMISSION: TORQUE CONVERTER). THE VEHICLE WAS REPAIRED HOWEVER, AFTER THE REPAIRS THE VEHICLE WOULD NOT RESPOND WHEN SHIFTED INTO FIRST GEAR OR REVERSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 150,000.

VAN WON'T START THOUGHT IT WAS FUEL PUMP HAD IT TOWED & REPLACED COST $500 VAN STARTS THEN SHUTS OFF MECHANIC SAID PCM MALFUNCTION DEALER SHOULD FIX IT! HELP FORD STAND BY THERE VEHICLE! COMPLAIN. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT AFTER HAVING THE VEHICLE SERVICED UNDER NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) THE TRANSMISSION FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TRANSMISSION BECAME DEFECTIVE DUE TO THE OIL NOT BEING REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 59,000.

HAD TORQUE CONVERTER REPLACED IN 2010 BEFORE THE RECALL FOR ALMOST $2000.00 FROM A FORD DEALER. THEY REPLACED IT WITH ANOTHER DEFECTIVE TORQUE CONVERTER. NOW FORD WILL NOT GIVE MY MONEY BACK AND THEY WILL NOT REPLACE THE DEFECTIVE CONVERTER. IT'S EITHER $1450 OR A NEW CONVERTER, NOT BOTH. FORD HAS NOW SOLD ME TWO RECALLED TORQUE CONVERTERS AND WILL NOT GIVE ME WHAT I PAID AND FIX THE PROBLEM. IT'S NO WONDER THEY DIDN'T NEED A BAILOUT WITH THEIR SHADY BUSINESS PRACTICES. THEY ARE STEALING FROM THEIR CONSUMERS. OUTRAGED AND SEEKING LEGAL ADVICE. I URGE OTHERS TO DO THE SAME. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHENEVER SHE ENGAGED THE BRAKE PEDAL, IT FELT HOT TO THE TOUCH. THE CONTACT STATED THAT AFTER INSPECTING THE VEHICLE SHE NOTICED THAT THERE WAS A PIECE OF METAL RUBBING AGAINST THE TIRE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSE THAT THE REAR WHEEL WELL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 84,000.

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 55 MPH SMOKE EMITTED INTO THE VEHICLE. THE CONTACT WAS ABLE TO MANEUVER TO THE SHOULDER WHEN SHE NOTICED THAT FLAMES WERE COMING FROM UNDER THE VEHICLE RIGHT BEFORE IT WAS COMPLETELY ENGULF IN FLAMES. THE POLICE AND FIRE DEPARTMENT WERE CONTACTED. THE DEALER WAS CONTACTED WHO STATED THAT THE FAILURE MIGHT HAD BEEN CAUSE BY THE TORQUE CONVERTER AND OFFERED NO ASSISTANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO FILED A REPORT AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 86,000.

THE ELECTRICAL HAS BEEN WIGGY EVER SINCE --JUST AFTER THE FACTORY WARRANTY RAN OUT. THIS INCLUDES: BACK-UP SAFETY SENSORS STOPPED WORKING, HEATED DRIVERS SEAT STOPPED WORKING(PASSENGER STILL WORKS), THE STEREO SYSTEM DOESN'T HAVE ALL OF IT'S FUNCTIONS, PASSENGER AIRBAG LIGHT IS ON, VAN VERY NOISY WHEN BACKING UP--WE CALL IT THE MOOSE. HAD TO REPLACE TRANSMISSION AND THEN WE GET RE-CALL NOTICE! AND, IT STILL DOESN'T FEEL 100% STILL WAITING FOR A REFUND(?) BRAKES ARE SQUISHY--EVEN AFTER REPLACEMENT OF FRONT END EVERYTHING! SIDE ELECTRIC DOORS WILL SOMETIMES OPEN AND CLOSE SEVERAL TIMES UNTIL WE JUST HAVE TO MANUALLY FORCE THEM TO STAY CLOSED. *TR

MANY ISSUES WITH THE VAN & THEY CONTINUE. PURCHASED FROM 1 PREVIOUS OWNER, JAN '09 AROUND 60K MAY 2010, 74K MILES- REPLACED SPARK PLUGS & WIRES, FUEL SYSTEM CLEANER: ROUGH IDLE $432.23 DEC 2010, 83K MILES - REPLACED FRONT AXLE & SWAY BAR LINKS: $822.89 APRIL 2011, ? MILES, - REPLACED PLUGS & WIRES, COIL PACK: ROUGH IDLE $700.85 JAN 2012, 100K MILES - REPLACED PVC EVAP HOSE, R&R FUEL FILTER, FUEL INJECTOR CLEANER: ROUGH IDLE $228.40 AUG 15 2012, 106K MILES - RECALL, TORQUE CONVERTER REPLACED: COSTING ME $162.14 TO REPLACE SEALS & TRANSMISSION FILTER AUG 16 2012, 106K MILES - REPLACED EGR VALVE: ROUGH IDLE & ENGINE LIGHT ON AFTER RECALL FIX $135.95 (DEALERSHIP WAS KIND ENOUGH TO ONLY CHARGE FOR LABOR) AUG 31, 2012, 107K MILES - ENGINE IS STILL RUNNING ROUGH, PIERCING NOISE WHILE DRIVING, SOMETIMES IT GOES AWAY WHEN I AM TURNING. *TR

I WAS ROTATING MY TIRES AND NOTICED THAT INSIDE EACH REAR WHEEL WELL THERE WAS A PANEL PATCHED IN FROM THE FACTORY THAT WAS RUSTING TERRIBLY, WITH THE DRIVERS SIDE BEING MUCH WORSE AND ALMOST COMPLETELY FALLING OFF THE BODY. WITH SOME FURTHER INVESTIGATION I DISCOVERED THAT THE PANEL ACTUALLY HOLDS THE ANCHORS FOR THE REARMOST FOLDING SEAT. AS I STATED, THE DRIVERS SIDE IS ALMOST RUSTED OFF THE CAR AND THERE IS A GIANT HOLE THAT IS LETTING WATER AND SNOW INSIDE THE VAN AND RUINING THE CARPET AND PADDING. I FREQUENTLY CARRY MULTIPLE CHILDREN,SOME IN CHILD SAFETY SEATS, AND COULD NOT IMAGINE WHAT WOULD HAPPEN DURING A COLLISION IF THE REAR SEAT ANCHOR WERE TO SEPARATE FROM THE VAN. I SERIOUSLY HOPE THAT THERE IS SOME KIND OF RECALL, AS THIS VEHICLE IS NOT YET 10 YEARS OLD AND THE REST OF THE BODY IS STILL IN GREAT SHAPE. THIS IS NOT JUST A SURFACE RUST ISSUE, IT IS A SAFETY HAZARD TO ANYONE OWNING THIS TYPE OF VAN AND THE MANUFACTURER SHOULD BE HELD RESPONSIBLE FOR FIXING IT AS I'M SURE THE REPAIR IS NOT EASY OR CHEAP. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR QUARTER PANEL ON THE DRIVER SIDE HAD EXCESSIVE RUST BUILD UP AND AS A RESULT, THE PANEL RUBS ON THE TIRE WHILE DRIVING. THE CONTACT DECIDED TO REMOVE PART OF THE QUARTER PANEL IN ORDER TO STOP THE TIRE FROM RUBBING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE QUARTER PANEL NEEDED TO BE REPLACED WITH NEW METAL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 83,000.

VEHICLE LOST POWER WHILE DRIVING. THERE WAS NO POWER STEERING OR POWER BRAKES AND THE ENGINE STOPPED RUNNING. THERE WAS NO WARNING BEFORE THE POWER FAILURE. VEHICLE WAS ABLE TO BE STARTED UP AFTER POWER FAILURE. THE SAME EVENING, STARTING UP THE VEHICLE, THE IDLE WAS ROUGH AND THE POWER FAILED IN ABOUT 1 MINUTE. VEHICLE WAS BROUGHT TO A FORD DEALER THE NEXT MORNING AND THEY COULD NOT REPLICATE THE PROBLEM AND NO ENGINE CODES WERE PRESENT. ABOUT 1 WEEK LATER, AFTER A RAIN STORM, THE POWER FAILED AGAIN WHILE DRIVING AT 30 MPH. IT WAS POSSIBLE TO START THE VEHICLE AFTER THE POWER FAILURE. A FORD DEALER LOOKED AT THE VEHICLE AFTER THE LATEST POWER FAILURE AND COULD NOT REPLICATE THE PROBLEM AND THERE WERE NO ENGINE CODES. IN APRIL 2010, I EXPERIENCED A SIMILAR PROBLEM WHICH WAS CAUSED BY WATER GETTING INTO THE PCM. WITHIN A MONTH IN 2010, THE PCM WAS REPLACED TWICE. *TR

LEFT REAR SEAT ANCHOR WAS LOOSE, SO WE LOOKED. A LARGE HOLE HAD RUSTED OUT OF THE INNER FENDER CAUSING THE ANCHOR TO COMPLETELY DETACH FROM THE BODY. WE TOOK IT IN TO GET CHECKED OUT AND THEY AGREED IT HAD COMPLETELY RUSTED THROUGH AND THE RIGHT SIDE IS ALSO RUSTING OUT, ALTHOUGH NOT THE POINT OF COMPLETELY RUSTING THROUGH, YET. WE ARE JUST THANKFUL THIS WAS NOTICED WHEN WE WERE PARKED AND NOT DRIVING 65 MPH CAUSING AN ACCIDENT. *TR

HAD THE TORQUE CONVERTER REPLCED UNDER RECALL AFTER RECEIVING THE RECALL NOTICE. TRANSMISSION LIGHT WAS GOING OFF AND ON. AFTER HAVING IT REPLACED, THE LIGHT WAS STILL GOING OFF AND ON. HAD PAUL MILLER FORD IN LEXINGTON, KY LOOK AT THE TRANSMISSION. THEY STATED IT NEED A TOTAL TRANSMISSION REPLACEMENT FOR $3100. TOOK IT TO A LOCAL TRANSMISSION SHOP AND THEY REPLACED THE PUMP SHAFT AND BEARING. LIGHT IS STILL GOING OFF AND ON AS IF NOTHING HAD EVER BEEN TOUCHED. *TR

THE DRIVERS SIDE REAR (THIRD ROW) SEAT ANCHOR WILL NO LONGER HOLD THE SEAT IN PLACE. IT APPEARS THE METAL PLATE THE ANCHOR ATTACHES TO HAS RUSTED FREE FROM THE CAR, DUE TO EXCESSIVE CORROSION IN THE DRIVERS SIDE REAR WHEEL WELL CREATING AN OPENING TO THE OUTSIDE. THE SEAT CANNOT BE PROPERLY LATCHED TO THE VAN WHEN IN THE UPRIGHT POSITION. *TR

THERE HAVE BEEN RANDOM ELECTRICAL OCCURRENCES HAPPENING TO MY VEHICLE. WHILE THE VEHICLE IS PARKED IN MY DRIVEWAY AT NIGHT, THE EXTERIOR LIGHTS WOULD COME ON. I WENT OUT TO TURN THEM OFF AND DISCOVERED THAT THE GPS SCREEN AND RADIO WERE ALSO ON. THIS IS WITHOUT THE KEYS IN THE IGNITION. I FOUND OUT THAT A LOT OF 2004 FORD FREESTAR OWNERS WERE HAVING SIMILAR ISSUES, AND AFTER SPENDING THOUSANDS OF DOLLARS ON REPAIR ATTEMPTS IT HAS BEEN DETERMINED THAT WATER IN THE PCM IS THE ISSUE. THIS MAKE/MODEL'S PCM IS LOCATED IN LINE WITH THE WATERFLOW FROM THE WINDSHIELD. WHEN IT RAINS, THE WATER WILL MAKE ITS WAY PAST THE PLASTIC, SUN WARPED COWLING AND SOAKS THE PCM. I HAVE HAD THE PCM REMOVED, AND SEVERAL TEASPOONS OF WATER DRAINED OUT OF THE PCM. I HAVE DONE THIS SEVERAL TIMES SINCE THE FIRST ELECTRICAL ISSUES STARTED. EVERY TIME WATER WOULD GET IN THE PCM A DIFFERENT ELECTRICAL ISSUE WOULD OCCUR, LIKE ELECTRIC WINDOWS NOT WORKING, DOOR LOCKS NOT WORKING, AND THE LAST ISSUE WAS EVERYTHING WOULD WORK, BUT THE VAN WOULD NOT DRIVE SMOOTHLY, HAD SUDDEN POWER SURGES AND THEN LOSS OF POWER, AND AT NIGHT, WHEN THE VEHICLE IS PARKED, THE BATTERY WOULD BE DEAD THE NEXT MORNING, THIS HAS HAPPENED SEVERAL TIMES. I JUST HAD MY PCM REPLACED AT A FORD DEALERSHIP YESTERDAY. I DROVE THE VAN HOME, AND A FEW HOURS LATER, AFTER WASHING MY VAN, I TRIED TO START IT, ALL THE DASH LIGHTS CAME ON BUT NO ENGINE TURN OVER. I THOUGHT THE BATTERY MIGHT NEED REPLACED SINCE IT SAT FOR SEVERAL MONTHS, SO I BOUGHT

THE REAR LEFT METAL U-SHAPED POST THAT IS USED TO SECURE THE FRONT OF THE REAR BENCH SEAT AND IS ATTACHED THROUGH THE BODY BY A METAL PLATE IN THE REAR WHEEL WELL FELL OUT OF THE VEHICLE AS THE VEHICLE WAS MOVING AT A SPEED OF 10 MILES PER HOUR. THE REAR SEAT WAS FOLDED INTO THE FLOOR AT THE TIME OF THE INCIDENT. THE POST AND THE ATTACHED PLATE FELL OUT INTO THE WHEEL WELL AND THEN FELL TO THE ROADWAY. UPON INSPECTION, THE EDGE OF THE METAL PLATE, AND MUCH OF THE SURROUNDING WHEEL WELL HAD RUSTED AWAY CAUSING THE INCIDENT. THE INCIDENT RESULTED IN A LARGE HOLE IN THE WHEEL WELL THAT GOES CLEAR THOUGH TO THE INTERIOR OF THE VAN. WE BROUGHT THE VAN TO A LOCAL FORD DEALER FOR REPAIR. THEY ACKNOWLEDGED SEEING THIS ISSUE RECENTLY IN THE SAME MAKE, MODEL, AND YEAR OF VAN. THEY SAID THEY WERE UNABLE TO MAKE A REPAIR. THEY SUGGESTED TAKING THE ISSUE TO A BODY SHOP. TWO LOCAL BODY SHOPS WERE UNABLE TO MAKE THE REPAIR. AS IT STANDS, THE REAR BENCH SEAT IS UNUSABLE AS IT CAN'T BE SECURED IN THE UPRIGHT POSITION, AND THERE IS A HOLE NEAR THE EXHAUST SYSTEM THAT MAKES THE VAN UNSAFE TO DRIVE. IT IS FRUSTRATING THAT THE SAME ISSUE HAS BEEN SEEN BY FORD, YET NO SUITABLE REPAIR OR SOLUTION HAS BEEN PROVIDED. *TR

DRIVER'S SIDE SEAT MOUNT ON THIRD ROW SEAT FAILED SIDE PANEL IN WHEEL WELL CORRODED AND FAILED DISPLACING PANEL INTO TIRE SIDEWALL. PASSENGER SIDE PANEL SHOWING SIGNS OF FAILURE. FORD DEALERSHIP BODYSHOP REFUSES TO WORK ON ISSUE FOR FEAR OF FUTURE LIABILITY. DEALERSHIP STATES THAT CORROSION ISSUES BEYOND NORMAL. *TR

WHILE DRIVING THE VAN WOULD SHUT DOWN COMPLETELY. WE HAD TO STOP IN THE MIDDLE OF THE ROAD WITH TRAFFIC WHERE WE ALMOST WERE REAR ENDED, PUT IT IN PARK JUST TO RESTART IT. STARTED MOVING AGAIN AND THE VAN DID IT AGAIN, THIS TIME I WAS ABLE TO PULL OFF ON THE SIDE OF THE ROAD SO I WOULD NOT GET HIT. CALLED THE FORD DEALERSHIP HERE IN PALM COAST AND THEY TOLD ME THE TRANSMISSION TORQUE CONVERTOR WAS RECALLED AND THEY WOULD FIX IT FREE OF CHARGE. THEY REPLACED THE TORQUE CONVERTOR, HOWEVER INFORMED ME THAT MY TRANSMISSION NEEDED TO BE REPLACED. I TOLD THEM I COULD NOT AFFORD TO DO THAT AND THAT THE TORQUE CONVERTOR WAS WHAT HAD CAUSED THE TRANSMISSION FAILURE. I WAS THEN INFORMED I COULD PURCHASE A NEW VEHICLE FROM THEM AND USE THE VAN AS A TRADE IN. I SEE THEIR ARE MANY OTHER PEOPLE JUST LIKE ME ONLINE THAT FORD REFUSES TO HELP WITH THE ISSUE. NOW WONDER WHY THEY DID NOT TAKE ANY BAILOUT MONEY, THEY ARE GETTING IT FROM THE CONSUMER WHO BUYS THEIR LOW GRADE PRODUCTS. *TR

THE REARMOST SEAT IN MY MINIVAN WILL NOT LATCH DOWN ON THE REAR DRIVERS SIDE. THE REAR AXLE 'MOANS' AT TIMES AND MAKES A ROTATIONAL SHIMMING SOUND. UPON INSPECTION, I AM TOLD THERE IS SEVERE RUST IN THE WHEEL WELL WHERE IT LOCATES TO THE SEAT ATTACHMENT. THE DEALERSHIP SAYS IT IS UNUSUAL, ALTHOUGH I UNDERSTAND YOUR AGENCY IS INVESTIGATING JUST THIS THING IN 2004 FREESTARS. *TR

2005 FORD FREESTAR. CONSUMER SEEKS REIMBURSEMENT FOR RECALL VEHICLE REPAIRS RELATING TO THE TORQUE CONVERTER. *TGW FORD MOTOR COMPANY DENIED THE CONSUMER'S REQUEST FOR REIMBURSEMENT. THEY WOULD NOT SEND HIM A WRITTEN EXPLANATION FOR THE DENIAL. RECALL# 12V006000 *JB

ON 08/13/2012 TRIED TO ENGAGE THE THIRD ROW FOLDING SEAT TO THE FULL UPRIGHT POSITION. THE DRIVERS SIDE LATCH FOR THE THIRD ROW SEAT WOULD NOT ENGAGE. AFTER FURTHER INSPECTION I FOUND THE SEAT ANCHOR TO BE LOOSE. AFTER I LOOKED AT THE OUTSIDE OF THE WHEEL WELL THE PLATE THAT THE ANCHOR MOUNTS TO WAS COMPLETELY CORRODED ALL THE WAY AROUND AND THE PLATE AND ANCHOR IS DETACHED FROM THE VEHICLE AND FALLING INTO THE WHEEL WELL. THERE IS NOW A BIG HOLE FROM THE OUTSIDE OF THE WHEEL WELL DIRECTLY INTO THE INTERIOR OF THE REAR OF THE VEHICLE. THE INTERIOR OF THE VEHICLE BECOMES SOAKED WHEN DRIVEN IN THE RAIN. SAFETY ISSUE AS OUR KIDS RIDE IN THE THIRD ROW SEAT AND THERE IS NO WAY TO LATCH THE SEAT SAFELY NOW. *TR

2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO RECALL NOTICE 11S25/NHTSA 12V-006 *TGW THE CONSUMER STATED WHEN HE CONTACTED THE FIRST DEALER, THEY INFORMED HIM, THEY WOULD EXAMINE THE VEHICLE AND IF NOTHING APPEARED WRONG, THEY WOULD NOT DO ANYTHING. THE SECOND DEALER, INFORMED THE CONSUMER, THEY HAVE BEEN WAITING FOR OVER A YEAR FOR PARTS.

2004 FORD FREESTAR. CONSUMER STATES TRANSMISSION AND TORQUE CONVERTER FAILURE *TGW THE CONSUMER STATED HE RECEIVED A RECALL NOTICE STATING CONSUMERS WHO HAD ALREADY PAID FOR THE REPAIRS, WOULD RECEIVE REIMBURSEMENT IN THE SECOND QUARTER OF 2012. THE CONSUMER STATED THE SECOND QUARTER HAS PASSED AND HE STILL HAS NOT RECEIVED REIMBURSEMENT. ON SEPTEMBER 8, 2010 AS HE ACCELERATED TO MERGE INTO TRAFFIC, THE ENGINE SUDDENLY REVVED UP AND THE VEHICLE STARTED SLOWING DOWN. AFTER COASTING ABOUT 2000 FEET, HE WAS ABLE TO GET OFF AT THE EXIT RAMP AND WAS ABLE TO PARK THE VEHICLE AND CALLED A TOW TRUCK.

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO SHAKE UNCONTROLLABLY. THE FAILURE RECURRED AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO WATER PENETRATING THE PCM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,600. UPDATED 10/10/12 *CN UPDATED 10/15/2012 *JS

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT AFTER THE VEHICLE WAS REPAIR UNDER NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) HE NOTICED A GRINDING NOISE WHILE DRIVING APPROXIMATELY 65 MPH. THE CONTACT MENTIONED THAT THE VEHICLE DECELERATED AND THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT MENTIONED THAT THE VEHICLE WOULD DECELERATE PRIOR TO THE REPAIRS BUT IT HAD BECOME MORE PERSISTENT OVER TIME. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

2005 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO RECALL CONCERNING TRANSMISSION TORQUE CONVERTER *TGW IN MARCH 2012, THE CONSUMER RECEIVED A SAFETY RECALL NOTICE. AFTER A FEW WEEKS, HE DECIDED TO CONTACT THE CUSTOMER SERVICE NUMBER LISTED ON THE MEMO. THE CONSUMER STATED TO HIS KNOWLEDGE, HE NEVER RECEIVED AN UPDATE TO THE ORIGINAL NOTICE THAT WAS PROMISED FOR 2ND QUARTER 2012. ON 04/02/12, THE CONSUMER WAS ADVISED BY A CUSTOMER SERVICE REP, THAT HIS VEHICLE WAS ELIGIBLE FOR THE RECALL. THE CONSUMER THEN INFORMED THE REP, THAT THE TORQUE CONVERTER FAILED ON 12/17/10 AND HE HAD IT REPLACED AT HIS EXPENSE. HE WAS THEN ADVISED TO GO TO THE DEALERSHIP AND TO SEEK A REPLACEMENT AND THEY WOULD ASSIST HIM IN RECOUPING HIS COSTS THROUGH THE FORD ROADSIDE ASSISTANCE PROGRAM. THE NEXT DAY, THE CONSUMER ARRIVED AT THE DEALER. THEY STATED THEY WERE AWARE OF THE RECALL, BUT IT WAS STILL NEW AND THEY HAD NO DETAILS ON HOW TO PROCEED. A FEW WEEKS LATER, THE CONSUMER WAS INFORMED THEY WERE WAITING FOR PRODUCTION OF SUITABLE REPLACEMENT PARTS. WEEKS LATER, THE PARTS ARRIVED. HOWEVER, HE WAS INFORMED THEY WERE NOT DOING REPAIRS, UNLESS THE VEHICLE WAS NOT RUNNING. THE CONSUMER THEN CALLED CUSTOMER SERVICE AGAIN AND RELAYED WHAT WAS SAID TO HIM. THE REP INFORMED THE CONSUMER THE DEALER WAS WRONG AND EVENTUALLY AN APPOINTMENT WAS MADE. FORD CUSTOMER SERVICE INFORMED THE CONSUMER, HE WOULD ONLY BE REIMBURSED FOR THE TORQUE CONVERTER, NOT THE TOWING, BECAUSE THE WORK WAS NOT PERFORMED BY A FORD D

WE HAD THE 3RD ROW SEAT FOLDED DOWN FOR CARGO SPACE. UPON PULLING THE SEAT BACK UP, THE LEFT SIDE OF THE SEAT WOULDN'T LATCH AND THE SEAT MOVED WHEN SOMEONE WAS SITTING ON IT. WHEN MY HUSBAND TRIED TO SECURE THE LATCH BY FOLDING THE SEAT BACK DOWN AND THEN BACK UP AGAIN - THE ENTIRE LEFT SIDE LATCH AND PLATE IT'S ATTACHED TO FELL INTO THE WHEEL WELL. HE HAD TO REACH UP OVER THE LEFT REAR WHEEL TO REMOVE THE PART AND SAW THAT THERE IS NOW A HOLE IN THE WHEEL WELL THAT GOES RIGHT INTO THE VAN - YOU CAN LITERALLY SEE IN THE VAN! THE LATCH UNIT: THE PLATE IT'S BOLTED TO AND THE METAL SECTION OF THE WHEEL WELL THAT THE PLATE IS WELDED TO WERE COMPLETELY RUSTED OUT. WE CAN NO LONGER USE THE BACK SEAT DUE TO SAFETY REASONS. WE ARE HAVING A HARD TIME FINDING SOMEONE TO REPAIR IT. ONE PERSON SAID WE'D HAVE TO REPLACE THE ENTIRE WHEEL WELL. WE READ ON LINE THAT FORD HAS RESPONDED THAT THERE ARE NO REPLACEMENT "PARTS" FOR THIS ISSUE BECAUSE IT WASN'T MANUFACTURED TO BE REPLACED. NOW WE HAVE A VAN WE CAN'T GET FIXED, WE CAN'T USE THE 3RD ROW SEATS (WE HAUL THE NEIGHBOR'S 2 KIDS IN ADDITION TO OUR 2 KIDS TO AND FROM SCHOOL), AND GETS WET ON THE INSIDE WHEN IT'S RAINING BECAUSE OF THE OPEN HOLE IN THE WHEEL WELL. *TR

AS I WAS TAKING OFF FROM A RED LIGHT, I NOTICED THAT MY CAR WOULD NOT ACCELERATE. I PULLED TO THE SIDE OF THE ROAD AND TRIED CHANGING GEARS BUT IT STILL WOULD NOT GO. TOOK IT TO THE LOCAL FORD DEALERSHIP AND THEY CHANGED OUT THE TORQUE CONVERTER. SIX MONTHS LATER ON JULY 14TH, IT STARTS DOING THE SAME THING BUT I STILL HAD FIRST GEAR. TOOK IT BACK TO FORD AND THEY SAID THAT IT WAS THE TRANSMISSION THIS TIME. COME TO FIND OUT WHEN THEY CHANGED THE PART THEY DID NOT CHANGE THE FILTER, FLUID, OR BLOW OUT THE LINES. THEY WILL NOT TAKE RESPONSIBILITY FOR THEIR ACTIONS ON THIS. I WILL NEVER BUY ANOTHER FORD OR USE THE FORD PLACE FOR REPAIRS. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE THIRD ROW SEATING ANCHOR FAILED DUE TO CORROSION PENETRATING THE REAR WHEEL WELL ON THE DRIVER'S SIDE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 78,507.

IN JANUARY 2012 AS PER RECALL NOTICE THAT WAS ON CNN NEWS, FORD ADVISED US IN MARCH 2012 THAT OUR 2004 FREESTAR WAS BEING RECALLED FOR A FAULTY TORQUE CONVERTER. IF THIS PART WERE TO FAIL, THE VEHICLE WILL CEASE TO FUNCTION. THE FORD WEBSITE STATES THAT THE PART IS STILL NOT AVAILABLE AND WILL NOT BE UNTIL THE 2ND HALF OF 2012 WHICH WE ARE ALREADY IN. FORD STATES THAT THE VEHICLE WILL NOT LOSE ELECTRICAL FUNCTION SO THAT WE CAN USE OUR DIRECTIONAL SIGNALS AND COAST TO A SAFE STOP. HOW CAN THIS BE POSSIBLE IF YOU ARE DRIVING ON A HIGHWAY AT 70 MPH AND THE VEHICLE SUDDENLY LOSES ALL POWER TO GO FORWARD OR BACKWARDS AND YOU HAPPEN TO BE IN A LANE THAT IS NOT ALONGSIDE A MEDIAN? WE RECEIVED A PHONE CALL A COUPLE OF DAYS AGO TELLING US TO CONTACT OUR LOCAL DEALERSHIP AS THE PART MAY BE AVAILABLE. WHEN WE DID MAKE CONTACT WE WERE TOLD YET AGAIN THAT THE PART IS STILL UNAVAILABLE. I CANNOT FATHOM HOW THIS PART CAN TAKE SO LONG TO BE MANUFACTURED AND SENT TO DEALERSHIPS. DOESN'T THE FORD MOTOR COMPANY VALUE LIFE? I FIND IT INEXCUSABLE FOR THEM TO TAKE SO MUCH TIME TO REMEDY A SITUATION, A SITUATION THAT PUTS MY FAMILIES LIFE IN PERIL EVERYTIME WE TAKE IT OUT ON THE ROAD. THERE IS NOTHING THAT THEY CAN USE AS A DEFENSE WHEN THEY HAVE KNOWN FOR SUCH A LONG TIME THAT THIS PROBLEM HAS EXISTED. LISTENING TO THE PHONE INFORMATION ON THE # THAT FORD LISTS IS UTTERLY RIDICULOUS. THEY TELL YOU NOT TO WORRY, JUST PULL OFF TO THE SIDE OF THE ROAD WHEN YOUR VEHICLE WILL NOT GO IN FORWARD OR REVE

LETTER FROM CONGRESSMAN MEEHAN ON BEHALF OF CONSTITUENT RE NHTSA RECALL 12V-006 2004 FORD FREESTAR TRANSMISSION TORQUE CONVERTER (DOT/I# H 2012182) *TGW THE CONSUMER STATED HE IS CONCERNED ABOUT THE SAFETY OF HIS VEHICLE AND WAS TROUBLED BY THE FACT, THAT FORD HAS NOT CONTACTED HIM REGARDING A REPAIR DATE AND REPLACEMENT PARTS. *JB

THIRD ROW SEAT NO LONGER LATCHES SECURELY, CAUSED BY CORROSION FROM LEFT REAR WHEEL WELL AREA RUINING BODY LATCHING HOLDING SEAT IN PLACE. *TR

WHILE DRIVING VEHICLE, I LOST ALL POWER TO THE DRIVE TRAIN. ENGINE CONTINUED TO RUN FINE, BUT WOULD NOT MOVE VEHICLE FORWARD OR REVERSE. HAD IT TOWED TO REPAIR SHOP AND WAS ADVISED THAT THE TRANSMISSION HAD FAILED DUE TO BEING FULL OF METAL SHAVINGS FROM THE TORQUE CONVERTER. HAD TO REPLACE COMPLETE TRANSMISSION AT A COST OF $3039.00. SEVERAL MONTHS LATER I GOT A LETTER FROM FORD MOTOR COMPANY ABOUT A PROBLEM WITH THE TORQUE CAUSING THE TRANSMISSION TO FAIL. THEY SAID THEY WOULD SEND MORE INFORMATION LATER. SO FAR I HAVE NO FURTHER INFORMATION FROM FORD. *TR

WHEN ATTEMPTING TO REATTACH THE THIRD-ROW SEAT FROM THE FLAT POSITION, THE DRIVER'S SIDE LATCH ON THIRD-ROW SEAT POPPED OFF - THE PART WAS RUSTED AT THE ATTACHMENT POINT ON THE INTERIOR AND IT FELL ONTO THE GROUND THROUGH A HOLE ABOVE THE REAR LEFT TIRE. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE TRANSMISSION OVERHEATED WHILE DRIVING 60 MPH. THE FAILURE OCCURRED WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO STATED THAT THE TORQUE CONVERTER WAS NOT SUPPLYING FLUID TO THE TRANSMISSION. THE VEHICLE WAS REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 198,000 AND THE CURRENT MILEAGE WAS 201,000.

MARCH OF 2012 I RECEIVED A RECALL ON MY VAN. I CONTACTED FORD AND WAS TOLD THAT THE PARTS(TORQUE CONVERTER) WERE NOT AVAILABLE AND I WOULD RECEIVE A SECOND LETTER WHEN THEY DO. IT IS NOW NEAR THE END OF JULY AND AFTER SEVERAL PHONE CALLS TO FORD I AS OF YET HAVE NOT RECEIVED ANY INFORMATION ON GETTING THIS FIXED. A FRIEND ALSO HAS A FREESTAR AND HAS ALREADY RECEIVED HER LETTER AND HAS APPOINTMENT TO GET HER'S FIXED AND HAS NO PROBLEMS WITH HER VAN. MINE HAS ALREADY BEEN DIAGNOSED BY AN ASE CERTIFIED MECHANIC THAT THE TORQUE CONVERTER IS GOING AND IS A DANGER TO DRIVE ANYWHERE BUT IN TOWN (5 MILE LONG ISLAND WITH NO HILLS). SEEMS TO ME THAT AFTER SEVERAL PHONE CALLS,FORD WOULD PUT THOSE THAT ARE HAVING PROBLEMS WITH THEIR VEHICLES AT THE TOP OF THEIR LIST AND NOT GO IN WHATEVER ORDER THEY HAVE DEEMED FIT. *TR

STARTED IN FEB 2012 WITH THE TORQUE CONVERTER - THEN THE PCM WHICH LEAD TO DIFFERENT ELECTRICAL ISSUES - FROM DASH LIGHTS STAYING ON RUNNING THE BATTERY DEAD - A FORD DEALER SAID THE PCM WAS GETTING WET BECAUSE OF A MANUFACTURING ISSUE OR DESIGN FLAW - THERE FIX FROM CORPORATE FORD WAS TO REDIRECT THE WATER AWAY FROM THE PCM BY LAYING DOWN A BEAD OF CHALK ( THAT'S FORDS RAIN KIT SERVICE BULLETIN #TSB-06-14-10 ) - BUT BY THAT TIME I WAS TOLD THE PCM COULD ALREADY BE DAMAGED - HERE IT IS JULY 18 2012 MY FREESTAR IS AGAIN AT A FORD DEALERSHIP - I AM THINKING THE ONLY WAY TO RESOLVE THIS IS TO INCLUDE THE ATTORNEY GENERAL. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT IT CONTINUED TO STALL. THE FAILURE OCCURRED FOUR DIFFERENT TIMES AFTER RAINY WEATHER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

WHILE DRIVING AT 65MPH, THE TRANSMISSION WENT OUT WITH NO PROBLEM IN THE ENGINE AND THE VEHICLE COASTED TO A STOP ON THE HIGHWAY IN FRONT OF A RED LIGHT. THE CAR WOULD NOT GO FORWARD, IT WOULD NOT REVERSE, EVEN THOUGH THE LEVER FROM THE ENGINE TO THE TRANSMISSION MOVED BACK AND FORTH FINE. THE CAR COST ME A LARGE SUM TO TOW, AND THE FORD DEALER THEN CHARGED ME $100 FOR A DIAGNOSTIC THAT WAS PERFORMED APPARENTLY WITHOUT MOVING THE CAR FROM THE PARKING SPOT WHERE THE TOW TRUCK HAD DROPPED IT OFF. THEY NOW WANT $500 TO DO A DIAGNOSTIC ON THE TRANSMISSION ITSELF, AND IF THEY DO THE WORK, THAT WILL BE INCLUDED INTO THE TOTAL. THE DEALER DID NOT MENTION ANY RECALL, AND WERE INSTEAD TRYING TO PERSUADE ME TO GET A NEW FACTORY REBUILT TRANSMISSION FOR $3500.. I FOUND OUT ABOUT THE RECALL FOR THE TORQUE CONVERTER ON A FORUM, AND THE MALFUNCTION OF THAT PIECE OF EQUIPMENT EXPLAINS EXACTLY THE SYMPTOMS MY CAR HAD. I UNDERSTAND THAT FORD IS ONLY GOING TO PAY $1450 TO REPLACE THE TORQUE CONVERTER, AND TAKE NO RESPONSIBILITY FOR THE TRANSMISSION THAT IS NOW FULL OF SHAVINGS. EVERY MECHANIC I'VE TALKED TO, SAYS ON PRINCIPAL AND FOR SAFETY REASONS, THE ENTIRE TRANSMISSION NEEDS REPLACED. FORD IS SAYING THAT JUST REPLACING THE TORQUE CONVERTER FOR $1450 WHILE LEAVING THE SHAVINGS INSIDE THE TRANSMISSION, IS ALL THAT IS NECESSARY; THE TRANSMISSION WILL FUNCTION NORMALLY EVER AFTER. WHO IS RIGHT? *TR

HAD POWERTRAIN SYMPTOMS RELATED TO FORD TSB 06-14-10, FOR ENGINE/TRANSMISSION DRIVEABLITY. HAD VEHICLE TOWED BECAUSE I HAD NO REVERSE & FORWARD ENGAGEMENT, AND HIGH IDLE IN NEUTRAL. FORD DEALER, FIXED TRANSAXLE PER SAFETY RECALL 11S25, AND TSB 06-14-10, FOR WATER ENTERING THE PCM. DEALER RETURNED OUR VEHICLE ON JULY 10TH, EVERYTHING APPEARED OKAY. ONE JULY 11TH, THE VAN BEGAN HAVE SHIFT ISSUES, AND THEN STALL GOING DOWN THE ROAD AT 20-25MPH. IF THE PCM IS DAMAGED FROM WATER, THEN WHY DON'T THEY REQUIRE REPLACEMENT IN THE TSB. THIS IS A SERIOUS SAFETY ISSUED, ESPECIALLY AT 70MPH ON A FREEWAY. THIS TSB SHOULD BE RECONSIDERED AS A SAFETY RECALL. HOW MANY PEOPLE SHOULD BE INJURED OR KILLED DUE TO THIS CONDITION? ONE IS TO MANY! *TR

I WAS STOPPED AT A RED LIGHT. I THEN PROCEEDED TO CROSS THE INTERSECTION WHEN THE LIGHT TURNED GREEN AND MY VAN JUST STOPPED WITHOUT ANY WARNING. HAD IT TOWED AND WAS TOLD I NEEDED A NEW TRANSMISSION AND TORQUE CONVERTER. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT THAT WHILE DRIVING 60 MPH, THE POWER STEERING FAILED. THE CONTACT STATED THERE WAS NO WARNING PRIOR TO THE FAILURE. THE STEERING WHEEL STARTED SQUEALING WHENEVER THE CONTACT TRIED TO MAKE A TURN. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE VIN WAS NOT ACCEPTED. THE FAILURE AND CURRENT MILEAGES WERE 69,075.

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR WHEEL WELLS WERE COMPLETELY RUSTED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED AND THE CONTACT WAS INFORMED THAT THE DEALER WOULD NOT TOUCH THE VEHICLE TO AVOID THE LIABILITY. THE RUST HAD DAMAGED THE LUGS FOR THE SEAT BELT ANCHORS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 120,000.

2004 FORD FREESTAR. CONSUMER STATES THAT THE PARTS FOR THE TORQUE CONVERTER OUTPUT SHAFT RECALL ARE NOT AVAILABLE. *KB THE CONSUMER STATED HE EXPERIENCED LOSS OF POWER WHILE DRIVING. *JB

REQUEST UPDATE STATUS ON SAFETY RECALL NOTICE 11S25 NHTSA RECALL 12V-006, WORN SPINES IN TRANSMISSION TORQUE CONVERTER. I CONTACTED FORD CUSTOMER RELATIONSHIP CENTER PER THEIR MARCH 2012 RECALL LETTER. I WANT TO TAKE MY 2004 FREESTAR TO A LOCAL SAN ANTONIO DEALER TO IMPLEMENT THIS RECALL BEFORE ANY FATAL ACCIDENTS OCCUR WITH MY VEHICLE. FORD REPRESENTATIVE STATED THEY HAD UNTIL 2ND QUARTER 2012 TO BEGIN THIS RECALL. MY LOCAL DEALERS REFUSE TO EVEN CHECK MY TRANSMISSION OR ORDER REPLACEMENT PARTS UNTIL THEY RECEIVE A SECOND LETTER FROM FORD CORPORATE HEADQUARTERS. BECAUSE IT IS NOW 3RD QUARTER 2012, FORD MOTOR COMPANY IS IN NON-COMPLIANCE WITH YOUR RECALL. IF POSSIBLE, PLEASE PROVIDE ME WITH AN UPDATE STATUS (IF ANY) ON THIS RECALL AND NOTE THE INACTION AND INSENSITIVE RESPONSE BY FORD MOTOR COMPANY REGARDING THIS VITAL SAFETY RECALL. THANK YOU FOR YOUR TIME AND ASSISTANCE. *TR

UPON EXITING THE FREEWAY ONTO SECONDARY STREET THE VEHICLE STALLED OUT COMPLETELY. WE LOST ALL DRIVING FUNCTION, POWER STEERING ETC IN AN INSTANT. LUCKILY IT WAS LATER IN THE EVENING AND NOT MUCH TRAFFIC WAS BEHIND US AS THIS ROAD IS TYPICALLY VERY CONGESTED. WE WERE ABLE TO GLIDE INTO A TURN LANE AND OFF OF THE MAIN ROAD. THE VEHICLE WOULD NOT START AND HAD TO BE TOWED. LOCAL FORD DEALER CONCLUDED THE PCM SHORTED OUT AND THERE WAS A BLOWN IGNITION COIL. WE HAD CAR TOWED FOR SECOND OPINION AS WE COULD NOT BELIEVE THAT AT 40,000 MILES THE ENTIRE COMPUTER THAT CONTROLS THE ENGINE WOULD SHORT FOR NO APPARENT REASON. OUR REGULAR AUTO SHOP AGREED THAT THE PCM HAD SHORTED CAUSING IGNITION COIL TO FAIL AND BOTH HAD TO BE REPLACED RESULTING IN $1200 IN FEES/SERVICES AND A WEEK WITHOUT OUR VEHICLE SINCE THE PART (ACCORDING TO THE SERVICE SHOP) SHOULD NEVER GO BAD AND THEY DON'T KEEP THEM IN STOCK. WE FEEL AS IF FORD SHOULD BE HELD RESPONSIBLE FOR THEIR FAULTY MANUFACTURING AS WE DID NOTHING TO AID IN THE FAILING OF THIS PART AND MINIMAL MILEAGE/ WEAR AND TEAR HAS OCCURRED TO THE VEHICLE. WE WERE MERELY A FAMILY DRIVING HOME (WITH TWO TODDLERS) FROM A FATHER'S DAY DINNER WHO ENDED UP AT SIGNIFICANT SAFETY RISK WHEN OUR VAN JUST STOPPED MOVING, THANK GOODNESS FOR THE SLOW TRAFFIC FLOW THAT EVENING! *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO COMPLETE THE RECALL REPAIR WERE NOT AVAILABLE AND POSSIBLY WOULD NOT BECOME AVAILABLE FOR APPROXIMATELY THREE YEARS. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO ASSISTANCE. THE CONTACT STATED THAT THE PARTS WERE SUPPOSED TO BE AVAILABLE AT THE CURRENT TIME AND WAS NOT BEING HONORED WITHIN A REASONABLE TIME FRAME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/08/2012 *JS

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THERE WAS SEVERE HESITATION AND THEN IMMEDIATELY THE TRANSMISSION COMPLETELY LOSS POWER. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN REPLACED THE TORQUE CONVERTER UNDER THE NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). TWO WEEKS AFTER THE REPAIR WAS PERFORMED, THE TRANSMISSION WOULD NOT FUNCTION IN THE REVERSE GEAR. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. THE VIN WAS NOT AVAILABLE. UPDATED 8/6/12 *CN UPDATED 08/16/2012 *JS