2016 Ford Focus complaints

My vehicle started having issues with the transmission, like shifting issues while starting to accelerate , not going into gear while I am accelerating as well as going in and out of gear in current speed levels with the flow of traffic. It would go from a drive engagement to neutral and would cause me to be in dangerous situations while having passengers in my car as well as my children. I do Lyft an Uber as a current profession, and the last 10 rides that I have given people have been put in positions of compromise or danger due to the shifting issues. After googling issues online, I discovered my Transmission has had various online complaints of Same danger issues. I had 2 Mechanics also verify the issues as well. I contacted ford customer service and they have denied any issues or any recalls attached to my vin. After speaking with ford they said my vehicle was made after the cut off. My transmission DPS6 is the same model that was given extended warranty or repair or Replacement. The documents I found state that the DPS6 automatic transmission was covered under these manufacture dates: August 1, 2010 through November 5, 2015. After speaking with the Ford customer service agent she had mentioned that my car was built December 23, 2015. Which includes the same transmission as stated previously. The program where I found this information is on your website specifically. Program 14M02. Please add all transmissions affected by this situation to the timeline of the warranty ex

The contact owns a 2016 Ford Focus. The contact stated while driving approximately 35 MPH, the check transmission warning light illuminated. The contact stated that the vehicle was shaking abnormally, and the transmission was shifting hard. The contact stated that the failure was recurring. Additionally, the contact stated that the transmission was difficult to shift into reverse(R). The contact stated that the transmission was also slipping out of gear. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the shift actuator needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 111,700.

I was driving the speed limit at 65 MPH down a steep hill, I felt something "drop" and then the oil lamp and "Engine Fault Error" displayed. I was unable to drive faster than 30 mph. I was fortunate that no one was following close behind. I had to put on my hazards and drive half a mile more to find a safe place to pull off the road. I had to have my vehicle towed 60 miles to the nearest mechanic. I was informed that the problem was related to a known recall, but there are no parts to fix the problem and it will be months until they do. My vehicle cannot be driven and is sitting at the dealership until it can be repaired and they cannot tell me when that will be.

2016—2022 Ford EcoSport® and Focus® 1.0L Engine--- My car is experiencing the same issue as the Automatic transmission. The car is not listed on the Oil Pump Failure Recall on the Ford Website as it shows that it applies to automatic transmission, and doesn't mentioned manual transmission. Both transmission carry the same issue as it's an engine design flaw and not a transmission related issue. The car experienced a bad idle that results to lost of power and Oil light went on as I drove it to the Mechanic shop. Currently there's no parts available and ford website the part is back ordered. The reference number is 23S64 for the current recall of the 1.0L engines. Please see reference below. I've contacted Ford support about the issue and was informed to report the issue here. Website for reference: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Focus. The contact stated that while driving on the highway at 75 MPH, the vehicle stalled, with several unknown warning lights illuminated. The contact proceeded to stop the vehicle and park on the side of the highway to turn off and restart the vehicle. The vehicle failed to restart and was towed to a local independent mechanic to be diagnosed. The contact was informed that the failure was probably linked to NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact was informed that the engine had seized and needed to be replaced. The local dealer was contacted; however, the vehicle was not repaired because parts for the recall repair were not yet available. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 103,000.

Ford recall 14M02 for transmission control module (TCM) does not cover parts and labor required to fix additional equipment problems created by a faulty TCM such as the clutch. My 2016 Ford Focus only has 58,000 miles on it. The TCM is being repaired a 2nd time but Ford will not repair the subsequent damage to the clutch. This is a function and safety issue.

The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to start. There were no warning lights illuminated. There was an unknown failure with the battery. The vehicle was taken to the local dealer, where it was diagnosed and determined that the TCM needed to be replaced, but the clutch was unrepairable. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer for assistance. The failure mileage was approximately 58,500.

At times will not go into reverse and shifts very hard. It will randomly shut off while driving and transmission overheating will pop up.

The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to continue to drive. The vehicle failed to accelerate above 11 MPH. The vehicle failed to move. The contact turned off the vehicle and the vehicle failed to restart. The contact's neighbor pushed the vehicle into a parking spot. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 13V523000 (Power Train). The vehicle was taken to an independent mechanic who determined that the battery needed to be replaced. The battery was replaced, but the failure recurred. The vehicle went into LIMP Mode. The mechanic used a scanner and retrieved DTC: P2837 and P287B. The vehicle failed to reverse. The mechanic informed the contact that the transmission control module had failed. The transmission warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission control module needed to be replaced. The dealer confirmed there was no recall coverage on the vehicle. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 57,255.

The contact owns a 2016 Ford Focus. The contact stated that the vehicle was repaired under an unidentified NHTSA recall; however, the repair failed to prevent a failure from occurring. The recall repair was completed in 2018 for a driveshaft failure. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating while depressing the accelerator pedal. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed for a possible drive-shaft failure. The local dealer performed other unknown repairs under warranty; however, the recall repair was not performed a second time. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,000.

See attached document for complaint.

TCM FAILURE, AND B CLUTCH GOING BAD, AND FORD SERVICE TEAM TELLING ME THAT THE A CLUTCH COULD NEED TO BE REPLACED TOO. YEARS 2012-2016 ARE COVERED UNDER RECALL BUT ONLY CERTAIN MODELS WITH THE DUAL CLUTCH TRANSMISSION AND ONES BUILT PREVIOUS TO NOV 2015. I can get documentation of the service done. This is an ongoing issues with many ford owners, look online and see for yourself. Ford is taking advantage of their consumers claiming they fixed this issue but this is not the case. 93,000 miles on my car and they are telling me a need a rebuild. How many people need to go through this before Ford is held accountable? Do the research, I am not the only one. Give me a day and I will have the report back from Tony Benton Ford in Grand Rapids MI.

My car is has engine hesitation and runs rough. I have a recall call letter and the Ford dealership Ken Grody Carlsbad, Ca refused to fix the recall because it is not giving the code but I’m having issues with it.

My dual clutch PowerShift transmission (DPS6) has experienced the common failure. High rpm’s and failure to shift properly, with no reverse gear at all anymore or overdrive. I was traveling at 65 mph and nearly crashed because of this.

The contact owns a 2016 Ford Focus. The contact stated while the vehicle was parked, the contact attempted to reverse the vehicle; however, the vehicle failed to reverse. No warning light was illuminated however, the "Transmission Fault Service Now" message was displayed on the instrument panel. The vehicle was towed to a dealer where it was diagnosed that the transmission control module needed to be repaired. The vehicle was serviced under an unknown recall repair; however, the failure persisted. The vehicle was towed back to the dealer and the transmission control module needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 49,500.

The contact owns a 2016 Ford Focus. The contact stated that upon starting the vehicle, there was heavy white smoke coming from the exhaust pipe. There was no warning light illuminated. The vehicle was taken to a dealer where a diagnostic test showed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The contact was given an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was 96,000.

The contact owns a 2016 Ford Focus. The contact stated that after shifting the gear shifter out of park(P) to drive(D) and attempting to accelerate, the engine revved up, but the vehicle failed to exceed 1 MPH. The contact shifted into reverse(R), but the vehicle failed to move. The vehicle was towed to the residence and then was later towed to AAMCO, where the mechanic diagnosed the vehicle with transmission failure. The vehicle was not repaired at AAMCO and was towed to the dealer for assistance. The dealer diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 133,000.

While driving my car started skipping from first to second gear and then lowering acceleration. When at a complete stop car would not accelerate and just revs through first and second gear making a pinging clicking sound. Brought to dealership to be told codes p0702 and code p0734 were reading. I've had the car one year and has been maintained. Before I got the diagnosis I drove to the dealership there was no lights on even though there was the issue and then right as I pulled in the transmission light check came on. This problem has been confirmed by Ford dealership from transmission and engine diagnostic. Not being able to accelerate at a green light put my safety at risk.

The contact owns a 2016 Ford Focus. The contact stated that while his wife was driving on the expressway at approximately 70 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The driver turned on the hazard lights. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to the local dealer, where it was diagnosed that the oil pump belt had failed. The vehicle was not repaired due to parts not being available. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 102,987.

The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at 30-50 MPH, the vehicle lost motive power, and the engine seized. The contact stated that the engine fault message was displayed. The vehicle was towed to an independent mechanic to be diagnosed; however, the contact then decided to tow the vehicle to the local dealer to be diagnosed. The vehicle was diagnosed with turbo module failure. The vehicle was repaired; however, the failure recurred twice. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Focus. The contact stated that while driving 45 MPH, the gear shifter shifted into park(P) independently. The contact pulled over and shifted back to drive(D). In addition, while driving up or down hill, the overheating warning light illuminated, and the vehicle stalled. The contact pulled over and waited for the engine to cool down; however, the failure recurred after driving a short distance. The failure occurred on four separate occasions. The failure became progressively worse, and the vehicle was no longer being driven. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed and shifting from first gear to second gear, the vehicle skipped and then accelerated. There was an abnormal clunking sound coming from the vehicle. There was no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the clutch needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 110,000.

The contact owns a 2016 Ford Focus. The contact stated that while her husband was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump tensioner assembly and oil pump drive belt, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 150,000.

Stearing went out and car would not start after filling tank with gas

Kept getting my check engine light is says something about bleed up pressure in the fuel tank which when driving my throttle is not as responsive and when I fill up from Empty I have to give it some gas in. Order to start and would sit at the red light or a stop sign with the clutch pressed in and it would sputter and stall which I would have to give it gas to restart the car

The evap purge valve assembly failed. An engine warning lamp did appear. While driving down the interstate the incorrect fuel mixture caused the vehicle to stall while in motion with my wife, and at the time, [XXX] son were in vehicle. Although there was no accident, all power was lost and the vehicle had to maneuvered into the shoulder to prevent rear ending other vehicles. This was the 2nd time in 2 weeks. The vehicle was called into the Ford recall line, as there has been an open recall on the vehicle model and year. The ford recall line said the vehicle was not affected by the recall, and no recall repairs had been made the vehicle. The ford recall rep recommended to take the vehicle to a ford dealership. The vehicle has been inspected by a Ford dealership. The dealership confirmed the issue was the issue seen in previous recalls, but the dealership stated they could see a previous dealership had made the recall repaired (in contrast to the ford recall representative’s statement). So, the vehicle was either not repaired under either of the (2) active recalls (as stated by the ford dealership), or the recall fix to update the software and replace the evap purge valve is not effective, leaving the vehicle in an unsafe condition to operate. The rich mix of fuel caused by the failure has led to a clogged catalytic converter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission control unit (module) has caused the vehicle to randomly rev the RPM. Causes vehicle to hard shift and delayed shifting. Check engine light came on and produced code P07A3. There is a recall for Ford Focus years 2012 -2018 but my vehicles VIN was not attached to this recall. My vehicle has all the same symptoms as the recalled vehicles. The vehicle is not drivable in this condition. It may cause the car to not stop or accelerate into another vehicle. It may also cause more damage to other components. I have 20+ years of mechanical background and have looked the vehicle over myself.

The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available

The contact owns a 2016 Ford Focus. The contact stated while the vehicle was parked, the contact attempted to shift the gear shifter into reverse; however, the transmission failed to engage, and the vehicle shuddered. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the clutch assembly needed to be replaced. The dealer made the contact aware of NHTSA Campaign Number: 18V845000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 96,421.

The car is shuddering on acceleration. RPM currently rises and falls in an unnatural manner. Loss of power and gas mileage. This appears to be the same issue that other 2016 ford focuses are covered by.

Engine is misfiring, lack of power, stallign out, barely made it home could of been a really bad accident.now engine is still running terrible, throwing multiple codes and blowing white smoke which we all know is a head gasket issue.

The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, there was a loud bagging sound that became worse while the brake pedal was depressed. In addition, the contact stated that white smoke was coming from the engine compartment. The vehicle was towed to the dealer where it was diagnosed with water pump and serpentine belt failure. The contact was informed that the serpentine belt and the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 136,000.

I was waiting at a redlight for it to turn green. The light turned green and I pressed on the accelerator pedal, the vehicle started rolling backwards while the vehicle was in drive. I had to turn the vehicle off in the roadway, I cranked the vehicle back and was able to move it before it told me “transmission overheat”. The dealer said that it was the clutch that went out.

The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the transmission was shifting rough. The contact pulled over and turned off the vehicle. While restarting the vehicle, the check engine and several other unknown warning lights illuminated. The "Transmission Overheating, Stop Safely" message was displayed while driving. The contact pulled over again and turned off the vehicle. The vehicle failed to restart immediately and was started on the third attempt. The contact drove the vehicle to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Customer Satisfaction Program: 14M02 (Transmission Control Module Extended Warranty Coverage); however, the vehicle was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 117,000.

The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal as the RPMs would rev to a high level. The contact also stated that the vehicle would fail to start due to the gear shifter not recognizing the vehicle in park(P). The contact would move the gear shifter back and forth until the vehicle was recognized in park(P). The contact stated that both the check engine and transmission hot warning messages had appeared on the instrument panel. The vehicle was taken to a dealer where it remained in their possession. The vehicle had yet to be repaired. The manufacturer was notified of the failure and was informed that there were no recalls on the vehicle. The contact was then referred to the NHTSA Hotline to file a complaint. The failure mileage was approximately 128,000.

The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle downshifted with the check engine warning illuminated. The vehicle was towed to the dealer where it was diagnosed that the clutch actuator had failed and needed to be repaired to verify if the transmission might have failed. The contact stated that the dealer provided the contact with the following error DTC codes: P0704, P2701, and P0805 after the vehicle had been diagnosed. The vehicle was not repaired. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 114,000.

The contact owns a 2016 Ford Focus. The contact stated while driving approximately 60 MPH, the vehicle lost motive power and the vehicle was coasted to the side of the road, and then towed to a certified mechanic. The contact believed that the mechanic had diagnosed a failure within the transmission and had completed a repair to the transmission; however, the contact was unaware of what parts were replaced. The contact stated that after the vehicle was repaired, the vehicle started hesitating and there was an abnormal revving noise coming from the engine compartment while accelerating. The contact would depress the accelerator a second time to accelerate as intended. The failure was intermittent. The message that the engine was overheating was illuminated. The vehicle was taken to the dealer who determined that the fuel pump had failed. The contact was informed that the vehicle was included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The recall repair was completed, and the fuel pump was replaced; however, the failure persisted. The vehicle was taken to a certified mechanic who diagnosed a failure with the water pump and the water pump was replaced. The mechanic was unable to determine the cause of the transmission failure. The manufacturer was made aware of the failure. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 47,000.

Faulty dual clutch. I only have 34000 miles on it. I shouldn't have this problem . Started 2 weeks ago .very rough shifting. Sometimes it won't shift at all.

Check engine light P1450 fuel system vacuum. So many complaints of the same issue of the vehicle stalling and shuddering. The dealership refuses to even look at my vehicle. This is a serious safety concern. Someone needs to intervene because there are too many of us now driving dangerous vehicles because their parts don’t work properly and the dealerships are telling us there’s nothing they can do. UNACCEPTABLE Additionally, my clutch assembly WAS recalled but the dealership must have reported my vehicle fixed because the recall is no longer showing up. THIS IS FALSE! They NEVER FIXED IT! It has never actually been fixed even though I have taken it in easily 10 times.

The contact owns a 2016 Ford Focus. While the contact's daughter was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the transmission warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with a failed transmission control module. The contact was informed that the transmission control module needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The contact referenced Customer Satisfaction Program: 14M02 as a possible cause for the failure. The contact was informed that the vehicle was not included. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 57,275.

I am experiencing two significant issues with my 2016 Ford Focus, both of which closely match known recall problems documented for this model and year. However, my vehicle’s VIN does not currently show an active recall, and Ford has not covered the repairs. Canister Purge Valve (Error Code P1450): The canister purge valve in my vehicle is malfunctioning, leading to rough idling, poor fuel economy, and difficulties starting the engine. This issue also triggered the check engine light. My research shows that similar problems were included in a Ford recall for the 2016 Ford Focus, where a defective purge valve could cause stalling and inaccurate fuel readings. Despite these similarities, my VIN is not covered under this recall. Transmission Control Module (TCM) Issues: My vehicle also has transmission performance problems linked to the Transmission Control Module (TCM), causing hard shifting, irregular transmission behavior, and occasional failure to engage properly. The TCM issues are well-documented among 2016 Ford Focus vehicles, some of which were included in recalls and extended warranty programs, but my vehicle is excluded from this coverage. Given that these issues directly impact the vehicle's drivability and safety, I am requesting an investigation into why vehicles with similar symptoms are not covered by these recalls. These issues pose potential safety risks, including sudden stalling and compromised transmission performance. Thank you for your attention to this matt

The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate and shuddered while turning. No warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 97,000.

The contact owns a 2016 Ford Focus. The contact stated that after coming to a complete stop, the vehicle began to jerk upon acceleration. The jerking persisted over time. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 18V845000 (Power Train). The vehicle was taken to the local dealer, where it was diagnosed and determined that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and confirmed that there was no warranty or recall coverage on the vehicle. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 30,000.

The malfunction light came on in my car I had a mechanic check the code that came up and he said it was the canister purge valve! Then I noticed whenever I put fuel in my car it was hard to start it would sputter and almost die !

The contact owns a 2016 Ford Focus. The contact stated that while her daughter was driving at undisclosed speeds, the vehicle began jerking and stalled. The check engine warning light was illuminated. There was an unknown red symbol displayed. The vehicle was taken to an independent mechanic, who determined that the transmission had failed. The contact called the local dealer and was referred to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that there was no recall coverage for the repair and opened a case and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.

I know there is already a recall for other ford focuses with this same issue. my cpv is not working. the car breaks down every time i fuel and its a huge safety hazard as this happens far from my home usually and its very scary for me. i heard it can ruin my engine.

The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while at a complete stop, the vehicle failed to accelerate upon depression of the accelerator pedal. Due to the failure, the vehicle was towed to an independent mechanic who informed the contact that the failure was related to the recall. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 93,000. VIN tool confirms parts not available.

Failed tcm. Shaking and jerking car. Under 80k miles. Breaks stopped working in drive. Won't reverse. Same make,model,year and problem as recall warranty but for some reason my vin isn't included.

The contact owns a 2016 Ford Focus. The contact stated while parking the vehicle, the steering wheel did not function as intended. The contact stated that the steering wheel was very difficult to turn in either direction. In addition, the contact stated that the shift gear did not function as intended. The contact stated that the gear shifter did not shift into park, drive, or neutral. In addition, several unknown warning lights were illuminated. The contact stated that when she turned the vehicle off, the vehicle did not restart. The vehicle was towed to the contact's residence. The vehicle was towed to the dealer where it was diagnosed with a failed Transmission Control Module. The contact was informed that the Transmission Control Module needed to be replaced. The vehicle was not repaired. The contact had received recall notification NHTSA Campaign Number: 18V735000(Fuel System, Gasoline), however, the contact was advised that the failure was not associated with the recall repair. The vehicle was then towed to an independent mechanic where it was diagnosed with a failed Transmission Control Module. The contact was informed that the Transmission Control Module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.

The contact owns a 2016 Ford Focus. The contact stated that while attempting to merge onto the highway at approximately 30 MPH, the vehicle independently switched from first to third gear, jerked, and shifted into the park gear to control the vehicle. The vehicle stopped in the middle of the roadway. The vehicle failed to move forward or in reverse. A bystander shifted the vehicle in neutral and pushed the vehicle to the shoulder of the roadway. The vehicle was towed to a local dealer where it was diagnosed that the clutch was fractured and transmission failed. The vehicle was not repaired due to costs. The contact was concerned as the vehicle was her primary source of travel since she was a traveling nurse and discovered that the clutch was previously replaced by the first vehicle owner. The manufacturer was notified of the failure. The approximate failure mileage was 74,000.