Page 69 of 76 · complaints 3,401–3,450 of 3,770

2012 Ford Focus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Engine
Filed May 12, 201421,000 milesCA

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE WOULD HESITATE AND STALL WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE WOULD ALSO SHAKE VIOLENTLY WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,000 AND THE CURRENT MILEAGE WAS 24,155. KMJ

Fuel System, Gasoline
Filed May 12, 201488,700 milesFL

ATTEMPTED TO ACCELERATE INTO MERGE LANE AND ONTO HIGHWAY BUT TRANSMISSION DID NOT RESPOND WITH ENGINE REVVING UP AND SLIPPING. I HAD TO PULL OFF THE ROAD TO AVOID OBSTRUCTING TRAFFIC OR BEING STRUCK BY TRAFFIC. ALTHOUGH THIS WAS THE MOST DANGEROUS INCIDENT IT HAS HAPPENED BEFORE AND THE FORD DEALER HAS NOT RESOLVED THE PROBLEM. *TR

Power TrainCrash
Filed May 11, 201441,389 milesNY

AFTER DRIVING ABOUT 50 MILES AND COME TO A STOP THE TRANSMISSION DISENGAGES AND CAR ROLLS BACKWARDS. THIS HAPPENED 3 TIMES IN 2 DAYS. THE DEALER SAYS IT THE WAY I DRIVE. *TR

Electrical System
Filed May 8, 201429,187 milesMD

THIS CAR HAS BEEN THE SHOP 4 TIMES FOR THE SAME PROBLEM. THE CAR RANDOMLY DOES NOT START FOR A PERIOD OF TIME, ABSOLUTELY NO RHYME OR REASON. IT DOES START EVENTUALLY. EVERYTHING ELECTRICAL COMES ON, INTERIOR LIGHTS, A/C, HEATER, RADIO, EXTERIOR LIGHTS, JUST NO ENGINE. THE PROBLEM ONLY OCCURS AFTER BEING DRIVEN. IN OTHER WORDS, IT NEVER HAPPENS FIRST THING IN THE MORNING AFTER SITTING ALL NIGHT, IT NEVER HAPPENS AFTER A FULL WORK DAY (SITTING 8 HOURS). THE LONGEST PERIOD OF TIME IT HAS SET AND STILL NOT STARTED IS ABOUT 3 HOURS. THE PROBLEM ALSO NEVER OCCURRED UNTIL THEY HAD TO REPLACE THE TRANSMISSION. *TR

Power Train
Filed May 5, 2014NC

GOING FROM A COMPLETE STOP TO ACCELERATION MY CAR IS SHUTTERING & JERKING AS IF IT IS STALLING OUT. IT IS LIKE THE CAR ISN'T TAKING THE GAS AND MY CAR IS STRUGGLING TO GET IN GEAR. I CAN HEAR THE GEAR GRINDING AS THEY SHIFT. THEY HAVE A RECALL ON CERTAIN 2012 FORD FOCUS WITH SAME ISSUE; HOWEVER, MINE IS NOT IN THAT RECALL. THE DEALER SAYS "IT IS THE WAY IT IS MADE". WELL WHY IS THERE A RECALL ON CERTAIN VINS THAT ARE DOING THE SAME THING???? *TR

Power Train
Filed May 1, 201480,000 milesNY

I HAVE OWNED MY 2012 FORD FOCUS SINCE NEW, I WAS DRIVING ON A LOCAL HIGHWAY FRIDAY 4/25/14 CRUISING ALONG AT OR AROUND 60 MPH, I WAS ACCOMPANIED BY MY WIFE AND MY INLAWS. AS I WAS CRUISING ALONG AND ALL OF A SUDDEN LOST POWER AS IF IT WAS IN NEUTRAL. I WAS IN THE LEFT HAND LANE OF SUNRISE HIGHWAY BUT MANAGED TO AVOID TRAFFIC COMING UP BEHIND ME AND MANEUVERED THE CAR OFF TO THE SHOULDER. THE CAR WAS STILL IN DRIVE BUT DID NOT MOVE. I PUT THE CAR INTO PARK AND TURNED IT OFF. I RESTARTED THE CAR AND PROCEEDED TO HEAD TO THE OFFRAMP, THIS ISSUE OCCURRED SEVERAL TIMES WHILE DRIVING ON THE SHOULDER UNTIL I FINALLY REACHED THE OFF- RAMP. I SHUT THE CAR OFF FOR 15 MIN THEN PROCEEDED TO TAKE LOCAL ROADS HOME AND CONTACTED MY LOCAL FORD DEALER TO MAKE A APPOINTMENT. I HAVE NOW BEEN ADVISED THAT THE INCIDENT OCCURRED DO TO TCM FAILURE WHICH THE 2012 ELECTRIC FOCUS HAD BEEN RECALLED ALREADY. I AM FACED WITH A 1200.00 EXPENSE DO TO A KNOWN ISSUE COUPLED WITH THE FACT THAT THE DANGER MY FAMILY ENCOUNTERED. *TR

Engine
Filed Apr 30, 201429,000 milesPA

RPM'S WERE EXCEEDING 4K-5K AT 25 MPH, ENGINE LIGHT CAME ON. I PULLED OVER, TURNED THE CAR OFF AND LET THE CAR SIT FOR 10MINUTES. STARTED CAR, CONTINUED DRIVING 25 MPH AND RPMS ONCE AGAIN EXCEEDED 4K-5K UNTIL THE CAR CAME TO A SLOW AND SUDDEN STOP. CAR IS AT THE DEALERSHIP WHERE IT WAS PURCHASED FOR 5 DAYS (AND COUNTING) NOW, SERVICE DEPARTMENT IS CLAIMING THE ENGINE LIGHT IS OFF AND THERE IS NO HISTORY IN THE COMPUTER REFLECTING A DIAGNOSTIC CODE - THEN THEY SHOULD FIX THAT TOO! I HAD A PASSENGER IN THE CAR THAT WITNESSED THIS EVENT, I WANT TO AVOID ANY LEGAL ACTION, BUT I AM DOCUMENTING EVERYTHING IN THE EVENT I HAVE TO. I TYPICALLY DRIVE ON THE TURNPIKE/HIGHWAY AND I AM GRATEFUL THIS DID NOT OCCUR DURING RUSH HOUR ON THE TURNPIKE/HIGHWAY. I CONTACTED FORD CORPORATE AND THEY WERE VERY SELECTIVE WITH THEIR WORDS "THIS VEHICLE DOES NOT HAVE ANY RECALLS PENDING", BUT WOULD NOT ANSWER ANY GENERAL QUESTIONS EX. "IS THERE ANY SERVICE BULLETINS THAT WERE SENT TO YOUR TECHNICIANS REGARDING THE TRANSMISSION/ENGINE?" THEIR RESPONSE "THIS VEHICLE DOES NOT HAVE ANY SERVICE BULLETINS...ETC." THEY FINALLY DIRECTED ME TO THIS WEBSITE AND I ONLY HOPE THE RIGHT PEOPLE READ MY COMPLAINT TO BETTER RESOLVE MY ISSUE. *JS

Fuel/Propulsion System
Filed Apr 27, 201443,000 milesTX

I GOT MY CAR STARTED AND PULLED OUT OF THE PARKING SPACE I WAS IN AND PARALLEL WITH THE STREET I WAS PLANNING ON PULLING OUT INTO WHEN THE ENGINE CUT OUT ON ME. FORTUNATELY I HAD NOT PULLED INTO THE STREET AS I HAD PLANNED WHEN THE ENGINE QUIT ON ME. I KEPT TRYING TO START THE CAR AND IT SEEMED LIKE THE CAR WOULD BE ABOUT TO START WITH JUST ANOTHER SECOND OR TWO MORE AS THE STARTER WAS TURNING. THE FUEL GAUGE KEPT LIGHTING UP ALONG WITH OTHER LIGHTS THOUGH I HAD 3/4 OF A TANK OF GAS. I HAD TO HAVE THE CAR TOWED FRIDAY EVENING TO THE DEALERSHIP AND AFTER THEY HAD MY CAR FOR 4 WHOLE WORKING DAYS, AT ABOUT 11 AM ON THE FOLLOWING FRIDAY THEY FINALLY FIGURED OUT WHAT WAS WRONG WITH MY CAR. I HAVE A PLATINUM WARRANTY AND AT ROUGHLY 43,000 MILES THE DEALERSHIP IS GOING TO CHARGE ME NEARLY $1700 FOR FUEL FILTER, FUEL PUMP AND EMISSIONS IN ADDITION TO THE RENTAL CAR I'VE BEEN PAYING OUT OF MY POCKET WHILE THEY FIGURE OUT WHAT IS WRONG WITH THE CAR, ORDER PARTS, (THE PARTS TO TAKE 3 DAYS) AND FIX THE CAR. I THINK THIS IS VERY UNREASONABLE FOR A CAR OF SO LOW MILEAGE AND COULD HAVE GOTTEN ME INJURED OR KILLED IF I HAD PULLED OUT INTO THE STREET AND THE LIGHT CHANGED WHEN THE CAR QUIT ON ME. *TR

Power Train
Filed Apr 24, 201426,500 milesTN

CAR TRANSMISSION IS FAULTY, WAS REPAIRED BY FORD BUT STILL DEFECTIVE, HAVE BROUGHT IN FOR MULTIPLE REPAIRS BUT STILL, NOT WORKING PROPERLY, AND TRANSMISSION HAS SLIPPED OUT OF GEAR WHEN PULLING INTO TRAFFIC. IM PERSONALLY SCARED TO DRIVE THIS CAR AND DO NOT TRUST IT WHILE PULLING INTO ANY KIND OF TRAFFIC SITUATION. *TR

Fuel/Propulsion System
Filed Apr 23, 201448,000 milesMI

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE SERVICE ENGINE LIGHT ILLUMINATED CONTINUOUSLY ON THE INSTRUMENT PANEL AND THE FUEL GAUGE BECAME ERRATIC. THE FAILURE OCCURRED PREVIOUSLY AND THE DEALER REPLACED THE EVAPORATOR CANISTER PURGE VALVE BUT THE FAILURE RECURRED. THE VEHICLE WAS RECENTLY TAKEN TO THE DEALER, WHO INDICATED THAT THE FUEL TANK AND VALVE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

Power Train
Filed Apr 22, 201485,815 milesCA

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST ACCELERATION POWER. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THIS FAILURE. THE FAILURE MILEAGE WAS 85,815 AND THE CURRENT MILEAGE 86,000 MILES.

Engine
Filed Apr 22, 2014100 milesIN

THIS FORD FOCUS EXHIBITS STRANGE AND DANGEROUS SHAKING AND STUTTERING BETWEEN GEARS 1 AND 2. IT HAS DONE THIS WITH INCREASING FREQUENCY SINCE WE GOT THIS CAR IN 2011. IT FEELS LIKE IT WILL STALL AT ANY MOMENT. IT ALSO HAS NEARLY STALLED SEVERAL TIMES WHEN STOPPED AT A LIGHT AND SOMETIMES ROLLS BACKWARDS WHILE IN DRIVE EVEN THOUGH IT IS AN AUTOMATIC. THE DEALERSHIP SAYS THESE THINGS ARE NORMAL BECAUSE IT IS A 'SPORTY-MODEL CAR' AND IT TAKES THE ENGINE TIME TO ADJUST TO A PERSON'S DRIVING STYLE. THE FORD FOCUS MODEL YEARS AFFECTED WITH THIS PROBLEM SHOULD BE RECALLED BY FORD ASAP. *TR

Power Train
Filed Apr 20, 2014PA

THE CAR TEND TO MOVE BACKWARDS WHENEVER I STOP AT A STOPLIGHT WITH A SLIGHT ELEVATION. *TR

Power Train
Filed Apr 19, 201414,442 milesPA

TRANSMISSION SHUTTERS, JERKS, ROLLS BACK IN PARK, SOMETIMES YOU DON'T KNOW IF IT GOING TO WORK OR JUST LEAVE YOU SITTING. A PIECE OF JUNK!!! DEALER WORKS ON IT AND IT SEEMS TO GET WORSE!! THEY SAY ITS PART OF THE DESIGN. I BET NO FORD EMPLOYEES DRIVE ONE!! *TR

Power Train
Filed Apr 17, 2014CA

2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO VEHICLE "POWER SHIFT" TRANSMISSION STALLING ISSUES. *SMD THE CONSUMER STATED SHE WOULD LOOSE POWER WHILE DRIVING, AND A METAL NOISE WAS HEARD, AS THE VEHICLE SHUTTERED AND HESITATED. A DIAGNOSIS REVEALED, THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. HOWEVER, THE PARTS WERE ON A 30-DAY BACK ORDER. THE CONSUMER STATED 2 MONTHS HAVE PASSED, AND SHE HAS NOT RECEIVED ANY NOTICE OR COMMUNICATION ADDRESSING THE ISSUE.*JB

Power Train
Filed Apr 17, 201440,400 milesOH

WHILE DRIVING MY CAR, I HAVE NOTICED A SHUDDERING WHEN I ACCELERATE. WHEN I FIRST GOT THE CAR, BRAND NEW, IT HAD THIS PROBLEM. THE DEALERSHIP SAID THAT IT HAD SOME KIND OF SPECIAL TRANSMISSION THAT HAD TO GET USE TO MY DRIVING STYLE. I CONTINUED TO DRIVE THE 2012 FORD FOCUS AND NOW WHEN I ACCELERATE, THERE IS A GRINDING SOUND LIKE THE TRANSMISSION IS HAVING TROUBLE GRABBING THE NEXT GEAR AND A SHUDDERING/SHAKING SENSATION WHEN EVER I TRY TO GO UP ANY KIND OF INCLINE. IS THERE SOME KIND OF TRANSMISSION PROBLEM WITH THE 2012 FORD FOCUS? *TT

Power Train
Filed Apr 13, 20149,023 milesKY

ROAD AS PASSENGER IN THE CAR. GOING FROM A STOPPED POSITION THE CAR HAD HORRIBLE HESITATION UPON ACCELERATION. DEALER REPLACED CLUTCH. DIDN'T KNOW AN AUTOMATIC HAD A CLUTCH. IT WAS SOLD TO ME AS AN AUTOMATIC. TO ME THAT MEANS YOU STEP ON THE GAS ON THE GEARS MOVE THE CAR FORWARD SO YOU CAN SAFELY GET OUT OF THE WAY OF ONCOMING TRAFFIC. SERVICE MANAGER CALLED. BASICALLY STATED (ACCORDING TO WHAT I RECALL),THE CAR ISN'T SHUDDERING BUT HESITATING SOME STILL. TRADED THE CAR YESTERDAY. CAN'T SEND MY DAUGHTER TO COLLEGE WITH A CAR THAT HAS SUCH A POTENTIALLY DANGEROUS TRANSMISSION ISSUE. HERE IS THE DEAL : WOULD LIKE TO INVOKE THE LEMON LAW. CAN'T PLAY AROUND THOUGH WITH THE SAFETY OF MY DAUGHTER OR ANYONE ELSE. NOT GOING TO TAKE RESPONSIBILITY FOR THAT. TAKING THE CAR BACK 3 MORE TIMES,IN MY OPINION, MAKES NO SINCE BECAUSE IT IS SUCH A SAFETY ISSUE. TOOK A FINANCIAL HIT ON THE TRADE IN BUT AT LEAST MY DAUGHTER IS IN A SAFE RELIABLE VEHICLE NOW. MY UNDERSTANDING IS THIS IS A TRANSMISSION ISSUE. EVEN IF THEY GAVE ME A NEW CAR OR REPLACED THE TRANSMISSION I WOULD NOT TAKE IT. IT IS STILL THE SAME TRANSMISSION THAT , IN MY OPINION, IS AN ENGINEERING DEFECT THAT , BASED ON THE NUMEROUS COMPLAINTS I HAVE READ, FORD MAY NOT HAVE A FIX FOR. (NOT SURE ABOUT THE DATE OF THE INCIDENT WHEN I RODE IN THE CAR). IT WAS WITHIN THE LAST MONTH. MY DAUGHTER DOES NOT RECALL WHEN IT FIRST STARTED. THIS IS HER FIRST CAR. IT DID, HOWEVER, NOT PERFORM LIKE THIS FOR SURE WHEN WE TEST DROVE THE VEHICLE. TH

Power Train
Filed Apr 11, 20141,500 milesCA

INTERMITTENT AND SIGNIFICANT VEHICLE HESITATION AND STUTTERING DURING INITIAL ACCELERATION, AND ON HILLS THAT CAUSE SAFETY CONCERN OF BEING HIT FROM BEHIND FOR DRIVER. FROM COMPLETE STOP THE TRANSMISSION PROBLEM OCCURS DURING ACCELERATION IN RPM 1500 - 2800 WITH LOW PEDAL PRESSURE CREATING STUTTERING AND HESITATION DURING ACCELERATION. AUDIBLE METAL GRINDING IS FAIRLY CONSISTENT. ENGINE LOADS GOING UP HILLS CREATES SIMILAR SHIFTING PROBLEMS. DEALER INDICATES THAT THIS THE WAY THE TRANSMISSION OPERATES STATING SOFTWARE MANAGES THE SHIFTING DECISIONS. FORD UPDATES OVER THE LAST TWO YEARS HAVE NOT RESOLVED THE ISSUE. I CURRENTLY HAVE 15000. THE ISSUE WAS NOT EVIDENT IN TEST DRIVE. AT THIS POINT I KNOW THIS IS NOT AN ISOLATED BUT PREVALENT AMONG CURRENT FOCUS MODEL. *JS

Power Train
Filed Apr 10, 201439,255 milesPA

TRANSMISSION WAS SLIPPING ENGINE REVVING VERY HIGH UPON PULLING AWAY CAR FELT IT WAS STALLING OR JUST LOSING POWER, UNDER NORMAL OPERATIONS OF THE CAR I WOULD HAVE CLEARLY HAD ENOUGH TIME TO PULL OUT OF INTERSECTION BUT BECAUSE IT WASN'T GOING FORWARD AS IT SHOULD IT FELT UNSAFE TO DRIVE. DO NOT FEEL THIS TRANSMISSION OPERATES IN A SAFE WAY. *TR

Power TrainCrash1 injured
Filed Apr 9, 201428,826 milesFL

THIS IS THE FIRST OF 2 ACCIDENTS, BOTH CAUSED BY VEHICLE SURGING FORWARD AS I WAS PULLING INTO A PARKING SPACE. THIS FORM WOULD NOT ALLOW ME TO PUT BUT 1 ACCIDENT DATE. SECOND MORE SERIOUS ACCIDENT, DATE 02/08/2014, WILL BE LISTED SEPARATELY. AS I WAS TURNING INTO A PARKING SPACE WITH FOOT ON BRAKE THE CAR SUDDENLY LURCHED FORWARD MOUNTING THE CONCRETE PARKING STOP AND ENDED UP AGAINST A TREE IN THE MEDIAN. FLOORED THE BRAKE PEDAL BUT ENGINE CONTINUED TO REV. DAMAGE TO UNDER SIDE OF CAR TOTALED $3494. FORD DEALERSHIP CHECKED THE COMPUTER AND FOUND ENGINE OVERSPEED CODE PO219. COULD NOT DUPLICATE INCIDENT AND GAVE CAR BACK TO ME. 3384 MILES LATER THE 2012 FORD FOCUS REPEATED THE LURCHING WITH MORE DAMAGE AND PERSONAL INJURY. *TR

Service BrakesCrash1 injured
Filed Apr 9, 201432,210 milesFL

THIS IS THE SECOND ACCIDENT CAUSED BY CAR SUDDENLY SURGING FORWARD. THERE WAS ONLY 3384 MILES BETWEEN FIRST AND SECOND ACCIDENT. WHILE TURNING INTO A PARKING SPACE AT LOW SPEED THE CAR LURCHED FORWARD SLAMMING INTO A BRICK WALL APPROXIMATELY 2 TO 3 FEET BEYOND CURB. MAJOR FRONT END DAMAGE TOTALING $6,127 IN REPAIRS AND OVER $16,000 IN HOSPITAL COSTS TO MYSELF. FORD DEALERSHIP REPROGRAMMED INSTRUMENT CLUSTER LAMPS AND GAVE THE CAR BACK TO ME. I WAS AFRAID TO DRIVE THE CAR AGAIN AND PURCHASED A NEW VEHICLE. AT THIS TIME THE DEALERSHIP HAS THE DEFECTIVE 2012 FORD FOCUS FOR SALE ON THEIR LOT, WHICH WORRIES ME THAT SOMEONE ELSE MIGHT GET HURT DRIVING THAT CAR.. I CONTACTED FORD MOTOR COMPANY ON 3/26/2014 REGARDING THE ISSUES THAT I HAD AND AM AWAITING A REPLY FROM THEIR GENERAL COUNSEL. *TR

Power Train
Filed Apr 9, 201412,000 milesGA

WE WERE PULLING OUT ONTO STATE HIGHWAY, MY WIFE BEGAN TO ACCELERATE THE CAR, IT BEGAN SHAKING AND SHUDDERING AS IT WAS ACCELERATING. THE CAR HAD 12000 MILES ON IT. WE HAVE TAKEN IT BACK MULTIPLE TIMES THEY HAVE REPROGRAMMED THE COMPUTER, HOWEVER IT DID NOT WORK. EVENTUALLY. THEY REPLACED THE CLUTCH PACKS AND IT SOLVED THE PROBLEM. AT 28000 MILES THE PROBLEM REAPPEARED. *TR

Power Train
Filed Apr 8, 201430,000 milesWI

THIS VEHICLE SHUDDERS WHEN ATTEMPTING TO ACCELERATE. IT FEELS AS THOUGH THE TRANSMISSION IS SLIPPING. FORD HAS SAID THAT THIS IS A COMPUTER PROGRAMMING ISSUE. THEY HAVE REPROGRAMMED THE CAR, BUT THERE STILL HAS NOT BEEN ANY FIX. THE CAR CONTINUES TO SHUDDER UPON ACCELERATION. THIS IS TRULY CONCERNING AND I AM WORRIED THAT THIS WILL CONTINUE TO CAUSE ISSUES IN THE FUTURE. *TR

Vehicle Speed Control
Filed Apr 5, 201423,000 milesCA

I HAVE A PROBLEM WITH MY FORD FOCUS 2012 SE WHICH IS BEST DESCRIBED AS GAS PEDAL OR THROTTLE DELAY IN MY OPINION. I WAS MAKING A RIGHT HAND TURN INTO TRAFFIC AND WHEN I PUSHED DOWN ON THE GAS PEDAL. IT WAS A SECOND LATER I REALIZE I NEEDED TO PUSH DOWN HARDER ON THE GAS PETAL AS THE CAR WASN'T MOVING FAST ENOUGH. I GOT IT MOVING, BUT I WOULD HAVE PREFERRED IT DIDN'T HAPPEN AGAIN. NO ACCIDENT OCCURRED, BUT I'M WONDERING IF THIS PROBLEM COULD BE AVERTED BY A SLIGHT CORRECTION OF WHATEVER NEEDS ADJUSTING. WHERE WOULD I GO TO FIX THIS IF I CAN? *TR

Power Train
Filed Apr 3, 2014FL

2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO ONGOING TRANSMISSION ISSUES. *SMD THE CONSUMER STATED EACH TIME VISITED THE DEALER, SHE WAS INFORMED IT WAS ONLY A PROGRAMMING ADJUSTMENT. THE CONSUMER HAS BEEN TO THE DEALER 10 TIMES, FOR THE SAME PROBLEM. THE CONSUMER STATED THE TRANSMISSION WAS UNPREDICTABLE. NOT ONLY DID THE CLUTCH SLIP BETWEEN FIRST AND SECOND GEARS, THE VEHICLE INTERMITTENTLY HESITATED WHEN TAKING OFF FROM A COMPLETE STOP. ALSO, THE ENGINE WOULD SHAKE AT 55 MPH AND CONTINUED TO SHAKE EVEN AT 70 MPH. *JB

Electrical System
Filed Apr 1, 201437,000 milesOH

ALARM SYSTEM AND HORN COMPLETELY QUIT WORKING- NOW I HAVE TO PAY TO HAVE IT REPAIRED. A FEW MONTHS AGO THE WINDOW MOTOR WOULD NOT WORK- ELECTRICAL PROBLEMS WITH CAR. *TR

Steering
Filed Apr 1, 201462,000 milesCA

ON MARCH 13TH, I WAS DRIVING AT APPROXIMATELY 55 MILES PER HOUR. ALL OF THE SUDDEN I LOST COMPLETE POWER IN MY CAR. THE RPMS REVVED UP EXTREMELY HIGH AND I GAINED NO POWER WHEN PUSHING ON THE ACCELERATOR. I LOST ALL SPEED IN A MATTER OF SECONDS AND WAS FORCED TO PULL OVER. I WAS ALMOST HIT BY ANOTHER CAR AS I WAS ATTEMPTING TO GET OUT OF THE WAY. STEERING BECAME HARD AND IT TOOK MORE EFFORT TO BREAK AND SLOW THE CAR. I TURNED THE CAR OFF AS SOON AS I CAME TO REST. I ATTEMPTED TO RESTART THE CAR AND THE CAR WOULD NOT EVEN TURN OVER. I CALLED A TOW TRUCK AND HAD MY CAR TOWED TO FORD. THEY HAD THE CAR FOR 4 DAYS AND REPLACED THE TRANSMISSION CONTROL MODULE (TCM). THE PART WAS COVERED UNDER THE EMISSIONS WARRANTY ACCORDING TO FORD. I WAS TOLD THE CAR WAS FIXED AND SENT ON MY WAY. ON MARCH 24TH THE CAR BROKE DOWN AGAIN. THE CAR DID THE SAME THING AS THE FIRST TIME AND AGAIN ALMOST CAUSED A CAR ACCIDENT IN WHICH SERIOUS INJURY COULD HAVE RESULTED. I SAT WITH THE CAR TURNED OFF FOR APPROXIMATELY 5 MINUTES AND THEN TRIED TO RESTART THE CAR. THE CAR RESTARTED ON THE 4TH TIME. I CALLED MY LOCAL FORD AND ASKED IF IT WAS SAFE TO ATTEMPT TO DRIVE OVER, THEY SAID IT WAS. THEY HAVE NOW HAD THE CAR FOR ONE WEEK AND ARE UNABLE TO LOCATE AN ISSUE. I WAS GIVEN A LOANER VEHICLE WHICH THEY HAVE NOW DEMANDED THEY GET BACK. I BEEN TOLD THE PROCESS OF FORD DECIDING WHAT TO DO CAN TAKE UP TO 2 MONTHS. I AM NO LEFT WITH NO CAR AND FORD IS CLAIMING NO RESPONSIBILITY AND PROVIDING NO CUSTOMER SERVICE. F

Power Train
Filed Mar 30, 201428,000 milesWV

MY HUSBAND AND I PURCHASED OUR 2012 FORD FOCUS BACK IN JUNE 2012. WHEN WE GOT THE CAR THERE WAS 28,000 MILES ON IT. THE NEXT DAY IT WAS IN THEIR SHOP DUE TO THE TRANSMISSION. IT FELT LIKE IT WAS NOT TRYING TO SWITCH GEARS CAUSING OUR RPMS TO GO REAL HIGH. THE MECHANICS SAID NOTHINGS WRONG BECAUSE NO LIGHTS WERE ON. SO MONTHS PASS IT WAS RIGHT BACK IN FOR THE SAME THING. WELL THEY SAID THEY PUT A FUEL THROTTLE BOX ON IT AND IT SHOULD FIX THE PROBLEM. SO AFTER THEY "FIXED" THE CAR , WE STILL NOTICED SOMETHING WASN'T RIGHT, SO WE CONTINUED TO DRIVE THE CAR. OUR ENGINE LIGHT KEPT POPPING UP SO WE TOOK IT TO THE CAR LOT ONCE AGAIN AND THEY SAID IT COULD POSSIBLY BE AN EMISSIONS PROBLEM. WELL JUST A FEW WEEKS AGO, I NOTICED THE CAR WAS ACTING REAL FUNNY, IT DIDN'T WANT TO GO INTO DRIVE, AND KEPT STALLING. SO ON MY WAY HOME I GOT ON THE INTERSTATE, AND THE CAR LOST ALL POWER (LUCKILY I WAS ON MY EXIT RAMP). IT SAID TRANSMISSION MALFUNCTION, SO I PULLED OVER, AND TURNED THE CAR OFF. WHEN I GOT THE CAR TO START AGAIN WHEN IN DRIVE IT WANTED TO GO IN REVERSE. HAD TO TURN IT OFF THEN RESTART BUT THE CAR WOULDN'T EVEN TURN OVER. THIS IS A BIG ISSUE THAT FORD NEEDS TO FIX. IF I WOULDN'T HAVE BEEN ON MY EXIT RAMP I MAY NOT BE HERE TYPING THIS RIGHT NOW. I REFUSE TO DRIVE THIS CAR. IT IS NOT SAFE !!! I HAVE TWO SMALL KIDS AND THEY WILL NOT BE BACK IN THAT CAR !! WE HAVE HAD ISSUES WITH THIS CAR EVERY SINCE WE GOT IT. *TR

Fuel System, Gasoline
Filed Mar 29, 201432,000 milesMO

BRAKE LIGHT CAME ON ,CHECKED AND FLUID LOW IN BRAKE FLUID CONTAINER. THIS IS JUST AFTER I MONTH OIL AND SERVICE DONE ON THE CAR. FILLED IT AND TOW DAYS LATER COME ON AGAIN.TOOK TO FORD DEALER IN MY TOWN AND THEY SAID IT WAS A LEAK AROUND THE BREAK PUMPING AREA. THEY WONTED ME TO DRIVE THE CAR TILL THE PARK CAME IN . I INSISTED THE GIVE ME A SAFE VEHICLE TO DRIVE.. . AT THE TIME I HAVE ALSO EXPERIENCED A SMALL JERKING AFTER I BRAKE AND TAKE OFF AGAIN. I THOUGHT THIS WAS A BREAK THIN WHERE RELATED . BUT THEY WHERE NOT. CALLED THEM AND TOLD THEM ABOUT THE JUMPING HAS BEEN GOING ON ALMOST WITHIN A MOUTH OF PURCHASING THE CAR. ON MARCH 24 THEY WORKED ON IT AND SAID THEY HAD TO REPROGRAM THE GEARING IN THE TRANS MISSION. PICKED THE CAR UP AND IT IS BETTER WITH THE JERKING BUT IT IS STILL DOING IT 5 DAYS LATER NOW .SO NOW I FEEL THIS IS SOMETHING THAT NEEDS TO BE TAKEN BACK TO THEM AGAIN AND FIXED RIGHT OR I SHOULD BE GIVEN A DIFFERENT TRANSMISSION,MJS. I ALSO HAND A WEATHER STRIPING REPAIRED ON REAR PASSENGER WINDOW AT THE SAME TIME THEY WORKED ON THE TRANSMISSION. AND I NOVEMBER 2013 THE CRUSE STOPPED WORKING AND HAD TO BE FIXED . I HAVE HAD THIS CAR 6 MONTHS AND HAVE HAD ALL THIS TROUBLE. *TR

Power Train
Filed Mar 28, 201441,290 milesPA

CAR WAS PURCHASED IN NOVEMBER 2013 WITH 38000 MILES ON IT. ONE PREVIOUS OWNER PRIOR TO MYSELF. THE CAR BEGAN JERKING BACKWARDS WHEN PARKING ON AN INCLINE. BY THE TIME I HAD 40000 MILES ON THE CAR, I BEGAN NOTICING THAT THE CAR WOULD NOT CHANGE GEARS WHEN DRIVING, THIS WAS ESPECIALLY A CONCERN WHEN PULLING ONTO A HIGHWAY AND THE CAR WOULD NOT GO. THEN BY THE TIME THE CAR HIT 42000 THE TRANSMISSION WOULD MAKE A GRINDING NOISE WHEN GOING UPHILL FROM A STOP. THE CAR WENT INTO THE GARAGE AND THE TRANSMISSION WAS REPROGRAMMED AND CLUTCH REPLACED. I NEVER HAD A CAR WITH THESE KIND OF PROBLEMS SO EARLY. FORD SHOULD HAVE A RECALL ON THE TRANSMISSION WITH ALL THE COMPLAINTS/ CONCERNS. *TR

Power Train
Filed Mar 27, 20144,000 milesOH

TRANSMISSION SHUDDER. CAR ACTS LIKE IT IS GOING TO STALL. FORD , THE DEALER ARE ALL AWARE OF THE PROBLEM WITH THE TRANSMISSION. SINCE IT IS A INTERMITTENT PROBLEM ON THIS CAR NOBODY WANTS TO FIX IT. AM BEING TOLD NOTHING WRONG. THE PART EXISTS TO FIX JUST WILL NOT DO . WITHOUT RECALL. *TR

Power Train
Filed Mar 27, 201449,269 milesCA

EXITING FREEWAY TRANSMISSION MADE LOUD CLUNK AND WARNING SCREEN POPPED UP SAYING "TRANSMISSION MALFUNCTION - SERVICE NOW". PULLED INTO NEARBY SHOP CENTER PARKING LOT. AFRAID TO DRIVE CAR. WHAT WOULD HAVE HAPPENED IF TRANSMISSION FAILED AT FREEWAY SPEED? COULD I HAVE CONTROLLED THE CAR??? *TR

Engine
Filed Mar 27, 201414,000 milesNY

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, A METAL TO METAL RATTLING NOISE EMITTED OUTSIDE OF THE VEHICLE. THE TRANSMISSION SLIPPED GEARS AND THE VEHICLE BEGAN TO VIBRATE WITH HESITATION. THE FAILURE OCCURRED SPORADICALLY WHEN SHIFTING INTO SECOND GEAR. ADDITIONALLY, WHEN THE BRAKE PEDAL WAS DEPRESSED WHEN DRIVING ON AN INCLINE THE VEHICLE WOULD ROLL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE WHERE EACH TIME THE COMPUTER MODULE WAS REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.

Vehicle Speed Control
Filed Mar 27, 201412,000 milesTX

DURING A TIGHT TURN ON A BENDY ROAD GOING ABOUT 55 MPH THE VEHICLE LOST ALL POWER. AS IF SOMEONE TURNED THEY KEY OFF. LIGHTS, INFOTAINMENT, STEERING, BRAKES, EVERYTHING WAS EFFECTED. LUCKILY STEERING DOESN'T LOCKUP ON A FORD FOCUS. AND CAN BE STEERED BUT WITHOUT POWER ASSIST. ONCE AT A COMPLETE STOP, THE CAR COULD BE RESTARTED WITH NO INSTRUMENT LIGHTS ON, AS IF NOTHING HAPPENED. *TR

Vehicle Speed Control
Filed Mar 25, 201421,225 milesPA

STARTED NOTICING HESITATION AND FRONT END SHUTTERING ON ACCELERATION WITH A GRINDING NOISE FROM FRONT END. BETWEEN 10 -25 MPH THE CAR SHUTTERS, DECELERATES 5-10 MPH THEN ACCELERATES BACK UP TO SPEED. EVEN WORSE WHILE TURNING AND ON SLOPES. ALMOST CAUSED ME TWO ACCIDENTS WHILE MERGING INTO TRAFFIC. *TR

Power Train
Filed Mar 24, 20147,758 milesNM

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE THE VEHICLE STALLED WITHOUT WARNING WHILE ENTERING AN INTERSECTION. THE CHECK ENGINE LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE FAILURE WAS RECURRING. THE DEALER PERFORMED A DIAGNOSTIC AND ADVISED THAT THE TRANSMISSION CONTROL MODULE WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 7,758.

Power Train
Filed Mar 22, 201463,500 milesOH

THIS TRANSMISSION SUCKS! IT STARTED WITH A LOT OF SHUDDERING DURING ACCELERATION. I TOOK IT TO ME DEALER WHERE THEY CLAIMED TO FIX IT BUT I HAVE PHOTOS PROVING OTHERWISE. TOOK IT TO THE NEXT DEALER TWO DAYS BEFORE CHRISTMAS AND IT SEEMED TO BE FIXED. NOW IT'S DOING T AGAIN, 6K MILES LATER. AND NOW IT TENDS TO ROLL BACK ON EVEN SLIGHT HILLS. TODAY I WAS AT A RED LIGHT WITH TRAFFIC BEHIND ME. I TOOK MY FOOT OFF THE BRAKE ANTICIPATING THE LIGHT TO CHANGE. IT ROLLED BACK ABOUT 3-4 WHEN I THEN REAPPLIED THE BRAKES. I WAS LITERALLY A COUPLE INCHES FROM HITTING SOMEONE BECAUSE IT WOULDN'T STAY STILL EVEN IN DRIVE. SO I PRESSED THE GAS BEFORE I LET GO OF THE BRAKE TO ENSURE I WOULDN'T ROLL BACK MORE. WHEN I LET OFF THE BRAKE, THERE WAS A POP AND THE CAR JUMPED. NOT SAFE AND I'M NOW TRYING TO FIND OUT IF ANY LAWS WOULD REQUIRE THEM TO BUY IT BACK. *TR

Power Train
Filed Mar 22, 2014400 milesWA

VEHICLE SHUTTERS SHAKES AND LACKS ACCELERATION WHEN STARTING FROM A STOP. THIS HAS BEEN AN ON GOING ISSUE THAT HAS ALMOST CAUSED SEVERAL ACCIDENTS. IN FEBRUARY 2014, I WAS DRIVING DOWN MY STREET TO DRIVE MY DAUGHTER TO SCHOOL AND WE HEARD A LOUD GRINDING NOISE AND THE CAR LOST POWER. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. I CALLED ROAD SIDE ASSISTANCE AND THE VEHICLE WAS TOWED TO THE SKAGIT FORD DEALERSHIP. I WAS TOLD THE FRONT AXLE SNAPPED WHERE IT GOES INTO THE TRANSMISSION. I WAS ALSO TOLD THAT THIS WAS A FORD DEFECT BY THE SERVICE A ADVISER AND HE HAD NEVER SEEN THIS HAPPEN IN HIS 30 YEARS. I NOTIFIED FORD SEVERAL TIMES REGARDING THE SHIFTING ISSUES AND BROUGHT IT IN FOR SERVICE UPDATES AND NEW CLUTCH. THEY ARE ALSO AWARE OF THE METAL AXLE SNAPPING AND ARE NOT WILLING TO DO ANYTHING REGARDING THIS UNSAFE VEHICLE THAT I AM NOW AFRAID TO DRIVE. I HAVE FILED COMPLAINTS WITH FORD AND THE ATTORNEY GENERALS OFFICE AND HAVE NOT RECEIVED ANY WRITTEN CONFIRMATION THAT FORD IS TAKING THIS INCIDENT SERIOUSLY. IF I HAD BEEN ON A FREEWAY WHEN THE LAST INCIDENT OCCURRED I WOULD PROBABLY NOT BE WRITING THIS LETTER. THANK YOU FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Electronic Stability Control (esc)
Filed Mar 18, 201430,000 milesOH

I HAVE A 2012 FORD FOCUS SEL WITH 30K MILES. THE TRACTION CONTROL ON THIS VEHICLE IN SNOW IS HORRIBLE! WHEN THE CAR IS IN LIGHT SNOW THE TRACTION CONTROL KICKS ON AND THE CAR LOSES POWER.. I HAVE GOTTEN STUCK IN THE MIDDLE OF THE ROAD BECAUSE THE WHEELS WILL NOT MOVE! I HAVE TO GO AND TURN OFF THE TC IN THE SETTINGS JUST TO GET POWER.. THIS IS NOT SAFE AT ALL!!! *TR

Air BagsCrash2 injured
Filed Mar 18, 201433,000 milesIL

I WAS INVOLVED IN A MULTI-CAR ACCIDENT WHERE MY FOCUS RECEIVED REAR, SIDE, AND FRONT IMPACT. NONE OF THE AIR BAGS DEPLOYED DURING THIS ACCIDENT. THE CAR IS NOT ABLE TO BE DRIVEN. I RECEIVED A CONCUSSION AND SCRAPE ON THE HEAD FROM HITTING THE SIDE OF THE DOOR FRAME (WHERE THE SEAT BELT ADJUSTER IS LOCATED). THIS ACCIDENT OCCURRED ON AN INTERSTATE. I WAS TRAVELING ON THE INTERSTATE WITH MY CRUISE SET AT 68 MPH WHEN A CAR 4 CARS AHEAD OF ME ABRUPTLY STOPPED IN THE LEFT LANE. THE 3 CARS IN FRONT OF ME ENDED UP COLLIDING. I SLOWED TO ALMOST A STOP AND DROVE ONTO THE SHOULDER TO AVOID THE CAR DIRECTLY IN FRONT OF ME WHEN I WAS HIT FROM BEHIND. THE CAR THAT HIT ME WAS TRAVELING AT APRX 50-60 MPH. MY FOCUS WAS PUSHED INTO THE GRASSY MEDIAN, COLLIDING ALONG THE WAY WITH 2 OF OTHER VEHICLES INVOLVED. VERY CONCERNED THAT NONE OF THE AIR BAGS DEPLOYED. *TR

Power Train
Filed Mar 17, 201441,000 milesTX

TRANSMISSION SHUTTERS, JUMPS, MAKES RATTLING NOISE. DEALER REPROGRAMMED IT IN OCT. 2013. DID BETTER FOR A WHILE. NOW IT IS WORSE, AND MAKES A RATTLING NOISE UPON ACCELERATION. TOOK IN ON MARCH 15TH, AND WAS TOLD THERE IS NOTHING THEY CAN DO. THEY SAID IT IS NORMAL. IT PERFORMED OK THE FIRST YEAR. NOW IT IS GETTING WORSE. *TR

Power Train
Filed Mar 17, 201411,309 milesNY

WHILE TRAVELING ON A ROADWAY WHILE STILL MILDLY ACCELERATING A VEHICLE CROSSED THE CENTER LINE AS I DECELERATED AND TURNED TO AVOID A COLLISION THE VEHICLE WOULD NOT ENGAGE THE TRANSMISSION AT APPROXIMATELY 25 MPH AFTER THE ON COMING VEHICLE HAD CHANGED ITS PATH. AFTER TRYING TO ACCELERATE THE ENGINE REVVED. THE TRANSMISSION APPEARED TO BE IN AN UPSHIFT POSITION PRIOR TO THE INCIDENT AND WOULD NOT RE ENGAGE UNTIL THE VEHICLE WAS ALMOST FULLY STOPPED. NO ONE WAS INJURED BUT THIS COULD POSE A POTENTIAL PROBLEM HAD I NEEDED TO ACCELERATE TO CHANGE LANES TO AVOID A COLLISION. THE TRANSMISSION SEEMS TO SHUDDER AT TIMES AND HAS HAD OTHER ISSUES WITH ACCELERATION AND DECELERATION. I DID NOT YET CONTACT THE FORD DEALERSHIP. THIS IS A 2.0 L ENGINE WITH AUTOMATIC TRANSMISSION IN DRIVE AND NOT IN SPORT MODE. *TR

Air BagsCrash1 injured
Filed Mar 14, 201439,040 milesMI

FRONT END COLLISION AT APPROXIMATELY 35 MPH. DRIVER AND SOLE OCCUPANT OF THE VEHICLE HIT HEAD DURING THE INCIDENT RESULTING IN A CONCUSSION. DRIVER WAS TRANSPORTED VIA AMBULANCE AS A PRECAUTION. VEHICLE WAS TOTALED AS A RESULT OF THE COLLISION. MILEAGE WAS 39040 AT THE TIME OF THE INCIDENT. *TR

Power Train
Filed Mar 5, 201430,685 milesCA

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE AT A TRAFFIC LIGHT, THE VEHICLE INDEPENDENTLY DOWN SHIFTED AND VIBRATED ABNORMALLY. THE CONTACT CONTINUED TO DEPRESS THE ACCELERATOR PEDAL BUT THE VEHICLE FAILED TO RESPOND. THE VEHICLE REGAINED SPEED AS THE CONTACT COASTED ALONG THE HIGHWAY. IN ADDITION, THE VEHICLE WOULD ROLL BACKWARD WHENEVER STOPPED ON AN INCLINE AND WOULD BEGIN SHAKING, CAUSING DIFFICULTY IN CONTROLLING THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH ASSEMBLY NEEDING TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 30,685. UPDATED 4/22/14*CN UPDATED 04/25/2014 *JS

Power Train
Filed Feb 26, 2014WI

2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION ISSUES. *SMD ON SEPTEMBER 5, 2013, THE CONSUMER STATED SHE STARTED HEARING LOUD GRATED SOUNDS, WHEN SHE TURNED CORNERS. SHE TOOK THE VEHICLE TO THE DEALER, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE SOUND. HE STATED THE SOUND HE DID HEAR, WAS NORMAL FOR THAT TYPE OF VEHICLE, BECAUSE OF THE TYPE OF TRANSMISSION THAT WAS IN NEW CARS. THE VEHICLE CONTINUED TO MAKE THE SOUND, UNTIL NOVEMBER 12TH, WHEN IT BECAME WORSE THE CONSUMER WENT TO ANOTHER DEALER, WHO FOUND A FAULTY CLUTCH. THE DEALER INFORMED THE CONSUMER IT WAS NOT SAFE TO DRIVE THE VEHICLE, SO THEY PROVIDED HER WITH A LOANER, AND INFORMED HER IT WOULD BE SEVERAL WEEKS BEFORE THE PART ARRIVED. THE PARTS ARRIVED TWO MONTHS AFTER THE VEHICLE WAS LEFT AT THE DEALER.

Power Train
Filed Feb 26, 201463,000 milesCA

DRIVING ON FREEWAY. LOSS POWER ON "SPEED" IT FELT AS THOUGH I WAS ON NEUTRAL, SO PULLED OVER BECUZ I DIDN'T WANT TO CAUSE AN ACCIDENT. WOULD NOT START AFTER I TURNED OFF ENGINE, AND I NOTICED ALTHOUGH VEHICLE WAS IN THE PARK POSITION. MY MENU KEPT STATING IT WAS IN "DRIVE" POSITION. *TR

Power Train
Filed Feb 25, 201492 milesPA

JERKING AND HESITATION ON ACCELERATION, SURGING, DRIFTING , GRINDING NOISES, RATTLING NOISE, CONTACTED SELLING DEALER AND THEY RESET THE COMPUTER 2 TIMES, AND ANOTHER FORD DEALER RESET IT ONCE. EACH TIME IT SEEMED TO WORK BETTER FOR LESS THAN 20 MILES. *TR

Steering
Filed Feb 24, 201441,000 milesPA

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE REVERSING, THE STEERING WHEEL FAILED WITHOUT WARNING AND BECAME HARD TO TURN. THE POWER STEERING WARNING LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 41,000.

Electronic Stability Control (esc)Crash
Filed Feb 22, 201436,000 milesPA

I HAVE A 2012 FORD FOCUS SE WHICH IS STILL COVERED UNDER MY 70,000 MILE WARRANTY. I HAD PROBLEMS WITH MY TRACTION CONTROL SYSTEM WHILE TRYING TO GET OUT OF A PARKING LOT. MY REAR BRAKES AUTOMATICALLY LOCKED UP CAUSING ME TO BECOME STRANDED DURING A SNOW STORM. I WAS STRANDED FOR 5 HOURS BEFORE ABANDONING MY CAR AND FINDING A RIDE HOME FROM A COMPLETE STRANGER. THE NEXT DAY I HAD MY CAR TAKEN TO THE NEAREST DEALERSHIP AND ASKED THEM TO LOOK INTO THE PROBLEM. A DAY LATER I RECEIVED A CALL SAYING THAT THERE WAS NO PROBLEM AND THAT THE ISSUE WAS EXTERNAL, WHICH IS IMPOSSIBLE BECAUSE NO ONE HAS EVER DONE ANY WORK ON THE CAR OTHER THAN A FEW OIL CHANGES. THEY RELEASED THE BRAKES AND I PICKED MY CAR UP ONLY TO FIND THAT THE PROBLEM HAD NOT BEEN FIXED. THAT SAME DAY WHILE DRIVING HOME WITH MY WIFE THE REAR BRAKES LOCKED UP AGAIN, CAUSING MY CAR TO FISH-TAIL AND IMPACT A WALL. THE DAMAGES WERE RELATIVELY MINOR, BUT THE AIRBAGS DEPLOYED AND NOW MY CAR IS INOPERABLE. I KNOW THAT THIS ISSUE WAS CAUSED BY THE MALFUNCTIONING TRACTION CONTROL SYSTEM. *TR

Power Train
Filed Feb 20, 201481,477 milesIA

STOPPED AT STOPLIGHT ON HILL IN COLUMBIA SC. WENT TO MOVE AND VEHICLE WOULD NOT MOVE FORWARD, WAS IN DRIVE. TURNED OFF TO SEE IF THAT WOULD WORK, THEN IT WOULDN'T START. THIS WAS ON BUSY ROAD AT NIGHT. DANGEROUS SITUATION. THIS VEHICLE HAS HAD THE SAME COMPLAINTS ALREADY LISTED ON THE NHTSA WEBSITE WITH TRANSMISSION STUTTERS AND LOSS OF POWER ON ACCELERATION. TOWED TO FORD DEALERSHIP AND IT WAS FOUND THAT THE TRANSMISSION CONTROL MODULE HAD SHORTED AND HAD TO BE REPLACED. THE FORD FOCUS ELECTRIC VERSION HAS ALREADY RECALLED THE POWERTRAIN CONTROL MODULE FOR SIMILAR PROBLEMS AS A POSSIBLE SAFETY ISSUE. THIS NEEDS TO BE RECALLED ALSO. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Ford Focus → · Every Focus year → · How the figures are calculated →