2012 Ford Focus complaints

STEERING HAS BECOME UNRELIABLE AND HAS "GONE OUT" TWO TIMES IN THE PAST THREE DAYS. ONCE AT A HIGHER RATE OF SPEED AND ANOTHER AT A LOWER RATE OF SPEED. MY HUSBAND HAS HAD TO USE EXTREME EXCESSIVE FORCE (HE IS QUITE STRONG TOO) IN ORDER TO CONTROL THE CAR WHERE HE WANTS IT TO GO. THE LIGHT CAME ON AND HE TURNED THE CAR OFF AND ON AND THE LIGHT WAS NO LONGER ON THE DASHBOARD. TO ADD, THE CAR IS UP TO DATE ON ALL SERVICES NEEDED AND IS WELL TAKEN CARE OF. *JS

AT FIRST I REPORTED ISSUES WITH DEALERSHIP REGARDING CAR MOVING BACKWARDS AT TIME WHEN I RELEASE BRAKES TO GO FORWARD AND MY CAR IS AUTOMATIC. ALSO INFORMED THEM AFTER A RED LIGHT I PRESS THE GAS BUT CAR WOULD NOT MOVE IMMEDIATELY THEY SAID IT WAS NORMAL DUE TO DUAL TRANSMISSION. CAR WAS NOT PUT IN SERVICE. I HAD SAME INCIDENT AND A MONTH LATER I RECEIVED AN ALERT REGARDING A CLUTCH RECALL AND TOOK IT IN FOR SERVICE TODAY AND EXPLAINED TO THEM I HAD SAME ISSUE. CAR WAS NOT PUT IN SERVICE AND THEY SAID IT WAS NORMAL CAUSE CAR IS AUTOMATIC WITH A MANUAL TRANSMISSION AND THEY STATED TO ONLY BRING IT IN IF I HEAR METAL GRINDING. *JS

I HAVE RECENTLY HAD AN ONGOING PROBLEM WHERE MY DASH LIGHTS TURN OFF, HEAD LIGHTS TURN OFF, RADIO TURN OFF, AND A MESSAGE COMES ON THE DASHBOARD SAYING "HILL START ASSIST UNAVAILABLE". THE RADIO TURNS BACK ON AFTER ABOUT 20 SECONDS. THE DANGEROUS PART IS WHEN THE SPEEDOMETER SHUTS OFF AND I CANNOT TELL HOW FAST I AM GOING. I HAVE CONTACT THE DEALER ABOUT THIS PROBLEM, AND TAKEN THE CAR IN FOR SERVICE ON THIS AND THEY CLAIM THERE IS NOTHING WRONG WITH THE CAR. I ALREADY HAD A PROBLEM WITH MY TRANSMISSION WHERE I HAD A FULL REPLACEMENT AND THEY ARE REFUSING TO TAKE ANY ACTION REGARDING THIS PROBLEM. THIS VEHICLE IS UNSAFE FOR ANYONE TO DRIVE UNTIL THEY FIGURE THIS OUT. I DONT KNOW WHO ELSE TO CONTACT REGARDING THIS ISSUE SINCE I HAVE GONE TO FORD, THE DEALERS, AS WELL AS INDEPENDENT SHOPS AND THEY ALL CLAIM THEY CANT FIND A PROBLEM. *JS

IT HAS HAPPENED A FEW TIMES WHEN I START THE CAR AND GO INTO REVERSE OR DRIVE I CANNOT TURN THE STEERING WHEEL. IT TAKES A MINUTE AND THEN I CAN TURN THE WHEEL. I STOPPED AT WAYNE AKERS FORD AND THEY SAID IT MIGHT BE THE ELECTRONICS FOR MY POWER STEERING. THEY WERE SURPRISED IT IS HAPPENING SO SOON. THEY SAID TO BRING IT BACK FOR SERVICE ON A WEEKDAY WHEN MORE STAFFING. *TR

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE SHIFTED FROM DRIVE INTO NEUTRAL AND SHIFTED BACK INTO DRIVE INDEPENDENTLY. THE VEHICLE WAS RESTARTED AND THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.

THIS CAR HAS BEEN HORRIBLE SINCE THE 1ST WEEK I BOUGHT IT BRAND NEW OFF THE SHOWROOM FLOOR. THE CAR SHUDDERS AS I GO IN REVERSE, OR IF I PRESS DOWN ON THE ACCELERATOR FROM A STOP. I'VE BEEN IN AND OUT OF THE FORD REPAIR PLACE MORE TIMES THEN I COULD COUNT. THEY HAVE REPLACED THE WHOLE CLUTCH ASSEMBLE WITH NO IMPROVEMENT. IN FACT IT HAS ACTUALLY GOT WORSE, AND NOW I DO NOT FEEL SAFE IN MY VEHICLE. I WILL GO TO ACCELERATE ACROSS AN INTERSECTION AN IT WILL SHUDDER, DOES NOT MOVE, AND MAKES GRINDING NOISES. I HAVE CONTACTED THE DEALERSHIP, AND THEY WANT TO REPLACE THE CLUTCH ASSEMBLY AGAIN. HOWEVER THEY COULD NOT PROMISE ME THAT THIS WOULD RESOLVE THE PROBLEM. I ONLY HAVE 18,000 MILES ON THIS CAR AND I ABSOLUTELY HATE IT! ON TOP OF ALL OF THIS THEY CAN NOT EVEN GET ME IN TO REPAIR IT BECAUSE THERE ARE SO MANY FOCUS' THAT ARE HAVING THE SAME PROBLEM THEY ARE BOMBARDED AND MY APPOINTMENT WILL BE SOME TIME IN 1/15!!!!!!!!!!!!!!!!!!!! *TR

THE CAR GOES INTO NEAUTRAL WITH NO WARNING LOOSE ALL POWER AND THREE MONTHS LATER IT DOES NOT GO INTO REVERSE AND LOST GEARS WE HAD TO PAY OUT OF POCKET SOMEONE GOING TO GET HURT THIS CAR NEEDS A RECALL ON TRANSMISSION BEFORE SOMEONE GETS HURT BAD THERE IS SO MANY COMPLAINTS ON TRANSMISSION. *TR

WHILE DRIVING, THE VEHICLE LOSES POWER. THE ENGINE IS RUNNING, BUT THERE IS NO POWER TO THE DRIVETRAIN. THERE IS NO REVVING ? JUST A LOSS OF POWER. THE FIRST TIME THIS HAPPENED, IT WAS ALONG A BACK ROAD. THERE WAS NO WARNING, THE CAR JUST STARTED SLOWING DOWN. MY DAUGHTER BRAKED AND CAME TO A STOP ? THANKFULLY AS THERE WAS NO TRAFFIC. SHE PUT THE CAR IN PARK, THEN BACK INTO DRIVE. THE CAR WENT INTO REVERSE. SHE PUT IT BACK IN PARK THEN TRIED DRIVE AGAIN AND THIS TIME IT DID GO BACK INTO DRIVE. SHE WAS THEN ABLE TO MOVE FORWARD UNDER POWER. THE VEHICLE WORKED FINE FOR THE NEXT WEEK. THE SECOND TIME IT HAPPENED WAS IN THE EVENING. AGAIN, THE CAR JUST STARTED TO LOSE POWER. IT WOULD NOT GO OVER 45 MPH AND SHE HAD TO PULL TO THE SIDE OF THE ROAD. SHE STOPPED AND A FRIEND?S DAD CAME TO HELP. HE GOT IT MOVING FORWARD FOR ABOUT 1.5 MILES; THEN THE ?CHECK ENGINE? LIGHT CAME ON AND THE D ON THE DASHBOARD FLASHED RED. THEN THE CAR STOPPED COMPLETELY. HE PUT IT IN PARK AND TURNED THE VEHICLE OFF. HE WAITED A FEW SECONDS AND TRIED TO TURN THE CAR ON. IT WOULD NOT TURN OVER, THERE WAS NOTHING. SINCE THIS WAS AT NIGHT, WE HAD TO LEAVE THE VEHICLE WHERE IT WAS. THE NEXT MORNING, WHILE WAITING FOR THE TOW TRUCK, I DECIDED TO TRY AND START IT. IT DID START. THE "CHECK ENGINE" LIGHT WAS OFF AND THERE WAS NO OTHER WARNINGS FLASHING. IT WAS LIKE IT CLEARED ITSELF. I PUT THE CAR IN DRIVE AND THE CAR MOVED FORWARD AS IF NOTHING WAS WRONG. I HAD IT TOWED TO THE FORD DEALERSHIP IN CASE THIS PROBLEM

I HAVE BEEN EXPERIENCING INCREASING HESITATING AND SHUDDERING FROM MY TRANSMISSION WHEN ATTEMPTING TO ACCELERATE. AT TIMES, I HAVE EXPERIENCED HIGH ENGINE REVS WITH VERY LITTLE POWER TO THE WHEELS. I CAN NO LONGER RELY ON THE TRANSMISSION TO DELIVER THE ENGINE POWER TO THE WHEELS WHEN I NEED IT. I HAVE HAD SEVERAL INCIDENTS WHERE I'VE EXPERIENCED LOSS OF POWER WHEN ATTEMPTING TO MANEUVER THE VEHICLE INTO THE FLOW OF TRAFFIC. THIS PRESENTS A VERY REAL SAFETY HAZARD TO THE DRIVER. I WENT TO MY DEALERSHIP IN RESPONSE TO THE LETTER FROM FORD AND WAS TOLD THAT THE PARTS ARE ON NATIONAL BACK-ORDER. I WAS TOLD THAT THIS WAS NOT A SAFETY ISSUE AND WOULD NEED TO CONTINUE TO DRIVE MY VEHICLE UNTIL PARTS WERE AVAILABLE. AT THIS POINT, I HAVE PARKED THE CAR AND HAVE MADE OTHER ARRANGEMENTS UNTIL I CAN GET IT SERVICED. FORD MUST OWN UP TO THE FACT THAT THIS IS A SERIOUS SAFETY ISSUE AND ISSUE A FACTORY RECALL. *TR

PURCHASED THIS VEHICLE USED FROM FORD/NISSAN DEALER. TRANSMISSION MAKES GRINDING NOISE CONSTANTLY. DEALER SAYS THIS IS "NORMAL AND WITHIN SPECS" WHICH IS HARD TO BELIEVE. I CAN PROBABLY LIVE WITH THE NOISE FACTOR BUT CAR SHIFTING IS ALSO ERRATIC AND JERKY. WHEN MERGING INTO TRAFFIC AND SPEEDING UP CAR WILL "BOG DOWN" BEFORE UPSHIFTING TO FASTER GEAR AND THEN MAKES HIGH REVVING SOUND. PURCHASED THIS VEHICLE TO REPLACE OUR FAMILIES SECOND VEHICLE AND WAS ALSO TO BE USED BY MY DAUGHTER. DON'T FEEL SAFE HAVING HER DRIVE THIS. DRIVING SAFELY IN TODAYS WORLD IS ALREADY A CHALLENGE BUT WHEN YOU HAVE TO ALSO ADJUST YOUR DRIVING AND SITUATIONAL THINKING TO COMPENSATE FOR THIS VEHICLES ABNORMALITIES, IT MAKES THIS FORD FOCUS AN ACCIDENT WAITING TO HAPPEN. VERY DISAPPOINTED WITH THIS VEHICLE AND VERY HARD TO BELIEVE THAT THIS WAS DESIGNED TO PERFORM THIS WAY AND THAT FORD HAS NO FIX OR REVISION TO CORRECT THIS ISSUE. *TR

I WAS DRIVING ON A VERY BUSY EXPRESSWAY AND MY CAR LOST THE ABILITY TO ACCELERATE. I WAS ALMOST HIT FROM BEHIND. THE CAR NOW HAS NO POWER. IT WILL NOT ACCELERATE THE WAY IT IS SUPPOSED TO. I RECEIVED A "COURTESY FIX" NOTICE FROM FORD FOR THE TRANSMISSION PROBLEMS THAT HAVE BEEN REPORTED. THE PROBLEM THAT I HAD IS DIRECTLY RELATED TO THE FAULTY TRANSMISSION IN THESE CARS. I WAS TOLD BY THE DEALERSHIP THAT MY CAR COULD NOT BE REPAIRED FOR AT LEAST 3 WEEKS AS THE PARTS ARE ON BACK ORDER. I COMMUTE 90+ MILES PER DAY AND I CANNOT DRIVE MY CAR AND FEEL SAFE. THIS IS A HUGE SAFETY ISSUE. *TR

CAR IS SHUDDERING, VIBRATING, ROLLING BACKWARDS ON INCLINES, STUTTERING BAD GAS MILEAGE AT LOW SPEEDS BETWEEN 0 AND 20 MILES PER HOUR. THE CAR HAS BEEN IN 4 TIMES TO THE DEALER BEGINNING ON 5/3/12 THROUGH 11/14/13 IT HAS BEEN REPROGRAMMED 3 TIMES AND A NEW TRANSMISSION REPLACED IT WHICH HAS SOLVED THE PROBLEM TEMPORARILY BUT STARTS HAPPENING AGAIN. WHEN DRIVING IN OR PULLING OUT INTO TRAFFIC BECAUSE THE CAR EITHER HESITATES SO BAD OR JUST WONT MOVE FOR A FEW SECONDS. NEEDLESS TO SAY THERE HAVE BEEN MANY CLOSE CALLS. THE DEALER HAS BEEN PROACTIVE IN WORKING WITH ME HOWEVER THIS IS NOT A DEALER ISSUE THIS IS A MANUFACTURERS ISSUES. *TR

TO WHOM IT MAY CONCERN, I AM A VERY UNHAPPY CUSTOMER WITH A CAR THAT I HAD PURCHASED FROM YOUR COMPANY. THE CAR IS NOT RELIABLE WHAT SO EVER AND I CAN'T TRUST IT WITH ANYTHING! I HAVE ALWAYS WANTED THE NEWER MODEL FOCUS AND WHEN I FINALLY HAVE THE MONEY TO AFFORD ONE I AM EXTREMELY DISAPPOINTED. I HAVE NEVER HAD THIS MANY ISSUES WITH A CAR AND THIS IS ONE OF THE NEWEST CARS I HAVE YET BOUGHT. I HAVE MISSED 8 DAYS OF WORK THIS YEAR JUST BECAUSE THE CAR HAS ITS OWN GAMES TO PLAY.THE CAR HAS ALMOST COST ME MY LIFE A FEW TIMES DUE TO THE JERKING ON THE ENGINE THAT YOU GUYS FEEL IS NORMAL. WHEN I GO TO MAKE A TURN THE CAR JERKS SO MUCH SOMETIMES THAT IT'S JUST MAKES IT BEFORE I GET SMASHED. THIS CAR IS HORRIBLE AND I THINK THAT IT IS SO WRONG THAT THERE IS SO MUCH WRONG WITH THIS CAR YET YOU STILL KEEP IT ON THE MARKET. ONE DAY THIS CAR IS NOT GOING TO GO WHEN I PUSH THE GAS AND I WILL GET SERIOUSLY INJURED. I HAVE COMPLAINED TO SERVICE MANY TIMES ABOUT THIS ISSUE AND THEY SIMPLY SAY? ?WELL JUST PUSH THE GAS A LITTLE HARDER? I'M SORRY MAYBE THE CAR SHOULD SIMPLY GO CONSIDERING ITS MAIN FUNCTION IS TO DRIVE!!! THIS IS ONE OF THE MOST DISAPPOINTING, NONFUNCTIONAL, AND DEPRECIATIVE VEHICLE I HAVE EVER BOUGHT IN MY LIFE. I WILL NEVER BUY A FORD AGAIN IF SOMETHING CANNOT BE DONE. SO THANK YOU SO MUCH, INSTEAD OF ME SAVING FOR COLLEGE I NOW GET TO SAVE UP TO BUY ANOTHER CAR BECAUSE I WAS WRONG ABOUT THIS CAR BEING DEPENDABLE. THANK YOU SO MUCH FOR ALL THE HARDSHIP YOUR POOR MANUFACTURIN

MY 2012 FORD FOCUS SEL DIES WHEN A 'ENGINE MALFUNCTION SERVICE NOW' MESSAGE APPEARS. THIS HAS HAPPENED ON TWO DIFFERENT OCCASIONS. BOTH TIMES, THE MESSAGE APPEARED, AND ABOUT 30 SECOND LATER, THE ENGINE COMPLETELY DIES. THE SECOND TIME THIS OCCURRED IT HAPPENED AS I WAS PULLING OUT INTO TRAFFIC FROM AN INTERSECTION. ON BOTH OCCURRENCES THIS HAS FORTUNATELY HAPPENED AT LOW SPEEDS HOWEVER I AM CONCERNED IT WILL HAPPEN AT GREATER SPEEDS WITH A LOSS OF POWER STEERING, BRAKES, AND POSSIBLY AIRBAGS. I HAVE BEEN INSTRUCTED BY THE DEALERSHIP TO CONTINUE DRIVING THE VEHICLE AND WAIT FOR THE SITUATION TO WORSEN. *TR

TL* THE CONTACT OWNED A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A CRASH AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED A BRUISED SHOULDER, BACK, AND INTERNAL INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, A DEER JUMPED IN FRONT OF THE VEHICLE CAUSING A CRASH. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.

2012 FORD FOCUS DANGEROUSLY STALL WHILE DRIVING AS WELL AS MERGING INTO TRAFFIC OR ON AN INCLINE *CW THE CONSUMER HAS SINCE TRADED THE VEHICLE. *JB

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED IN ORDER TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. UPDATED 12/22/14*LJ

WHEN CAR STARTS POWER STEERING (ELECTRONIC) DOES NOT WORK FOR AN UNDETERMINED LENGTH ON TIME FROM A FEW SECONDS TO ONE HOUR. STOP AND RESTART CAR AND POWER STEERING WORKS. *TR

WHEN DRIVE THE TRANSMISSION JUMPS AND SPUTTERS BEEN IN FORD AUTO CENTERS MANY TIMES AND WHEN I CALL ALL I AM TOLD US THIS IS NORMAL. *TR

I IN JUNE 2012 I TOOK THE CAR IN TO COMPLAIN THAT IT WAS STALLING, JERKING AND SHUDDERING. IT APPEARED THAT THE PROBLEM WAS FIXED UNTIL SEVERAL MONTHS LATER WHEN IT BEGAN TO STALL, JERK AND SHUDDER AGAIN. I HAVE SINCE TAKEN THE CAR IN 2013 AND 2014 COMPLAINING THAT THE CAR CONTINUED TO ACT THE SAME WAY. I RECEIVED A LETTER FROM FORD IN MAY 2012 ADVISING THAT WE MAY EXPERIENCE ROUGH OR JERKY AUTOMATIC TRANSMISSION SHIFTS AND THAT THEY HAD A "FIX." I AGAIN RECEIVED A LETTER IN AUGUST 2014 ADVISING THAT THEY ARE AWARE THAT IT MAY BE POSSIBLE FOR THE POWERSHIFT 6-SPEED AUTOMATIC TRANSMISSION TO EXHIBIT EXCESSIVE TRANSMISSION CLUTCH SHUDDER DURING LIGHT ACCELERATION AND IT MAY BE CAUSED BY FLUID CONTAMINATION OF THE CLUTCH DUE TO LEAKING TRANSMISSION SEALS. THE LETTER STATES THAT IF THE VEHICLE'S CLUTCH, TRANSMISSION INPUT SHAFT SEALS, OR TRANSMISSION SOFTWARE CALIBRATION REQUIRE SERVICE OR REPLACEMENT THEY WILL SERVICE THE TRANSMISSION AS NECESSARY FREE OF CHARGE. WHEN I TOOK THE VEHICLE TO MY LOCAL FORD DEALERSHIP I WAS ADVISED THAT IT MAY BE A SIMPLE UPDATE TO THE COMPUTER SOFTWARE. THIS PROBLEM HAS BEEN ONGOING SINCE A YEAR AFTER I BOUGHT THE CAR AND I FEEL VERY UNSAFE, AS IT TRIES TO STALL WHEN PARKED AT A LIGHT OR WHEN I'M DRIVING AT LOW SPEEDS, SUCH AS WHEN I AM MOVING THROUGH A FOUR WAY STOP SIGN. I FEEL THAT ONE DAY I MAY HAVE AN ACCIDENT BECAUSE THE CAR WILL NOT TAKE OFF AND THE CAR BEHIND ME WILL REAR END ME; OR, WORSE, IT MAY ACCELERATE TOO QUICKLY CAUSING ME TO HIT TH

VEHICLE SHUDDERS/JERKS WHEN ACCELERATING FROM STOP AT SLOW TO MODERATE SPEED. THIS OCCURRED MULTIPLE TIMES. IT CONTINUES TO OCCUR AFTER MULTIPLE REPAIRS. *TR

I SEE YOU ARE INVESTIGATING POWER STEERING PROBLEMS WITH THE FUSION. I HAVE A 2012 FORD FOCUS AND THE POWER STEERING IS OUT. I WOULD LEAVE THE CAR PARKED AND RUNNING DURING THE SUMMER, IF I WAS ON MY CELL PHONE. THE POWER STEERING ASSIST LIGHT WOULD COME ON, WHILE IN PARK AND IF I TRIED TO MOVE THE CAR, THE POWER STEERING WOULD NOT RESPOND. I COULD TURN THE CAR OFF FOR A FEW MINUTES, THEN BACK ON AND THE PROBLEM WOULD SEEMS TO FIX ITSELF. I DON'T RECALL HOW MANY TIMES IT HAPPENED, 5-7 TIMES PROBABLY.THE FINAL TIME IT HAPPENED, I WAS AGAIN PARKED AND THIS TIME TURNING THE CAR OFF DID NOT CORRECT IT. THAT WAS APPROXIMATELY OCTOBER 15, 2014 WITH ABOUT 38,000 MILES. UNLIKE SOME OF THE OTHER COMMENTS I HAVE READ ON THE INTERNET, I NEVER HAD THE POWER STEERING GO OUT ON ME WHILE DRIVING. I WILL BE GOING TO HAVE THE CAR CHECKED TOMORROW AT MAC HAIK FORD IN GEORGETOWN, TX WHERE I BOUGHT THE CAR IN JANUARY OF 2013. I JUST HAD TO LEARN TO DRIVE WITHOUT POWER STEERING AGAIN. *TR

WHILE DRIVING THE CAR GOING INTO A TURN THE POWER STEERING WENT OUT. I COULD NOT TURN THE WHEEL. ALMOST HAD AN ACCIDENT. WHEN DRIVING THE CAR AND YOU STOP THE CAR STALLS. YOU CAN START THE CAR GO TO WHERE YOU WANT TO GO AND WHEN YOU GET BACK IN THE CAR IT DOESN'T START. *TR

WHILE DRIVING ON A BUSY ROAD, THE POWER STEERING SUDDENLY STOPPED WORKING AND THE CAR BECAME VERY DIFFICULT TO STEER. WHEN I RETURNED HOME AND RESTARTED THE CAR, THE POWER STEERING WORKED NORMALLY AGAIN. IT IS BEING CHECKED BY THE DEALERSHIP TODAY. ON THE PHONE, THE DEALERSHIP SAID IT WOULD BE DIFFICULT TO DIAGNOSE THE PROBLEM IF IT WASN'T STILL HAPPENING. THIS SEEMS LIKE A SIGNIFICANT SAFETY HAZARD. *TR

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THE WHILE DRIVING AT LOW SPEEDS, THE POWER STEERING BECAME DIFFICULT TO MANEUVER INTERMITTENTLY AND EXCESSIVE FORCE WAS NEEDED IN ORDER TO CONTROL THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,800.

TL* THE CONTACT OWNED A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH AND MINOR BRUISES THAT REQUIRED MEDICAL ATTENTION. THE PASSENGER SUSTAINED A CONCUSSION AND FRACTURED SPINE THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

LEAK FROM RADIATOR FOUND AFTER CAR COOLED DOWN. DEALER STATED THEY NEVER SAW THIS OR HEARD OF IT. THE PRESSURE TEST WAS NEGATIVE, HELD PRESSURE AT 22PSI, I WAS TOLD. FILLED RESERVOIR WITH FLUID AND DYE AND TOLD TO DRIVE AND RETURN NEXT DAY. SAID THE DYE SHOWED LEAK ON LEFT SIDE ON RADIATOR ALONG THE TUBE. TOLD THAT EVERYTHING WAS OUT OF WARRANTY. SAID FAILURE IS NOT COMMON. VEHICLE HAD ALL RECOMMENDED SERVICE COMPLETED AT THE DEALER. *TR

ISSUE 1: THE VEHICLE IS ON ITS THIRD CLUTCH IN THE 2 YEARS SINCE PURCHASE AND CONTINUES TO HAVE TRANSMISSION ISSUES. WHEN APPLYING GAS IT STUTTERS, LURCHES, OR RESPONDS AS IF NOT TAKING GAS. THIS WEEK: THREE TIMES TURNING FROM STOP SIGN LEFT, RIGHT FROM STOP SIGN, AND RIGHT FROM PARKING LOT. APPLY GAS TO ACCELERATE AND VEHICLES STUTTERS, PAUSES, AND STALLS FOR A MOMENT. TWO OF THE THREE, PARTICULARLY ONE CAME CLOSE TO RESULTING IN AN ACCIDENT. THIS ALSO OCCURRED ON A BUSY HIGHWAY TURNING RIGHT AT A STOP SIGN ON OCT 27. IT HAS OCCURRED DOZENS OF TIMES PRIOR TO THE TRANSMISSION REPAIR EVENTS AND NOW IS STARTING TO RECUR, WITH MORE NG A STALLING/LURCHING THAN A STUTTERING. FORD IS FULLY AWARE OF THESE ISSUES. I AM TAKING IT IN FOR REPAIRS AGAIN BUT FEEL IT IS UNSAFE AND WANT THE CAR RETURNED. ISSUE 2: THE VEHICLE ACHIEVES FAR BELOW THE ADVERTISED MPG. THEY ADVERTISE 27 AND IT GAINS 22.5 AT BEST. CURRENTLY LESS THAN 22. FORD IS FULLY AWARE OF THIS ISSUE AND STATES THAT THEY CANNOT DO ANYTHING. I HAVE BEEN COMPLAINING FOR 18 MONTHS OR MORE. *TR

I OWN A 2012 FORD FOCUS SEL THAT HAS HAD MULTIPLE TRANSMISSION ISSUES ALONG WITH AN ELECTRICAL PROBLEM RELATING TO THE STEERING WHEEL AND A BATTERY FAILURE. THE VEHICLE HAS HAD ISSUES ACCELERATING THROUGH 1ST GEAR WHICH WAS EVIDENT BY EXTREME SHUDDERING AND SHAKING OF THE VEHICLE. THIS HAD PUT ME INTO DANGEROUS SITUATIONS NUMEROUS TIMES WHEN TRYING TO MERGE ONTO FREEWAYS AS THE VEHICLE HESITATED TO GET UP TO SPEED IN TIME. MY TRANSMISSION WAS REPLACED AT 9,562 MILES IN SEPT. 2013. THE SHUTTERING AND ACCELERATION PROBLEMS RECURRED AT 21,904 MILES IN SEPT. 2014 AND FORD RAN A SYSTEM UPDATE TO 'FIX' THE PROBLEM. THEY ALSO REPLACED THE STEERING WHEEL FOR ELECTRICAL PROBLEMS AT THIS TIME. THE ACCELERATION ISSUES CONTINUED FOR THE NEXT MONTH AND THE CLUTCH WAS FINALLY REPLACED IN OCT. 2014. A COUPLE WEEKS LATER THE BATTERY WAS DEAD 3 SUNDAYS IN A ROW AND WAS ALSO REPLACED. FORD HAS NOT BEEN ABLE TO REASSURE ME THAT THESE TRANSMISSION ISSUES WILL NOT BE ON-GOING. I CONTINUOUSLY READ OTHERS ACCOUNTS ONLINE STATING THEY ARE HAVING THE SAME ISSUES I AM HAVING, AND IN MANY CASES THEIR DEALERSHIPS ARE IGNORING THE ISSUES AND MAKING EXCUSES. PLEASE LOOK INTO THIS MATTER. *TR

IN MAY OF 2012 MY CAR HAD THE TRANSMISSION COMPLETELY REPLACED AFTER BEING IN THE SHOP FOR 6 WEEKS. THE CRUISE CONTROL WOULD STICK ON AND NOT SHUT OFF. THE POWER WINDOWS AND AIR CONDITIONER BOTH DECIDED NOT WORK AT THE SAME TIME. I HAVE HAD THE STRUTS REPLACES BEFORE 10,000 MILES. THE GAS MILEAGE GOES FROM 14 MPG TO 33MPG RANDOMLY. THE CAR LIKES TO ROLL BACK AND NOT GO INTO GEAR WHEN DRIVING. I REPLACE TIRES EVERY 6 MONTHS BECAUSE THE CAR EATS MY TIRES UP. MY FAVORITE PROBLEM IS LOOSING POWER WHEN DRIVING. I HAVE KEPT ALL PAPERS REGARDING THE CAR IN THE SHOP. MY FIRST YEAR OF OWNING THE FOCUS FORD PAID FOR MY RENTAL CAR TO BE DRIVEN 17,000 MILES DUE TO MY CAR BEING IN THE SHOP. I HAVE ASKED FOR HELP WITH THIS CAR FOR 2 YEARS WITH FORD TO BE TOLD I NEED TO LEARN TO DRIVE. I AM DRIVING A CAR KNOW THAT COMPLETELY LOOSES POWER ALL THE TIME AND THE TRANSMISSION STICKS. I HAVE HAD TO WAIT 3 WEEKS FOR AN APPOINTMENT ON NOV 3 TO GET THESE ISSUES LOOKED AT. MY CAR IS FAR FROM SAFE AND I HAVE EXPRESSED TO FORD I FEEL THIS CAR IS GOING TO KILL ME. I SPENT 30,000 MILES DRIVING THIS CAR WHEN IN FACT I SHOULDN'T HAD. THE DEALERSHIP CAN NEVER FIND A PROBLEM ON MY CAR. THE GAS ALSO CAN ONLY PUT 10 CENTS OF GAS AT A TIME IN OR GAS LIKES TO POUR OUT FROM THE BOTTOM. SOMETIMES THE GAS KNOZZLE CAN'T FIT IN THE GAS TANK BECAUSE IT CLOSES UP. ONCE AGAIN FORD COULDN'T FIND A PROBLEM. I CALL THE DEALERSHIP AND FORD CUSTOMER CARE EACH TIME THERE IS A PROBLEM. *TR

WHILE DRIVING, VEHICLE ENGINE TEMPERATURE CLIMBED DRASTICALLY AND IMMEDIATELY. UPON CLOSER INSPECTION, COOLANT LEVEL IN ENGINE WAS DANGEROUSLY LOW. 2 WEEKS LATER, COOLANT LEVEL LOW AGAIN. NO VISIBLE LEAKS IN SYSTEM. *TR

TL* THE CONTACT OWNS A 2012 FORD FOCUS. IMMEDIATELY AFTER TURNING ON THE VEHICLE, THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY. ALSO, WHEN THE AIR CONDITIONER WAS ACTIVATED, AN UNUSUAL YELLOW SUBSTANCE CAME OUT OF THE VENT. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT REPLACED THE PASSENGER SIDE WINDSHIELD WIPER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.

TRANSMISSION SHAKES AND GRINDS. CAR ROLLS BACKWARDS ON HILLS. FORD SAYS THIS IS NORMAL BEHAVIOR BUT HAVING A CAR ROLL BACKWARDS ON HILLS WITH AN AUTOMATIC TRANSMISSION IS A SAFETY CONCERN. *TR

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL. THE CONTACT ALSO STATED THAT THE TRACTION CONTROL AND THE CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED ON FIVE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. THE MECHANIC STATED THAT THE POWER TRAIN AUTOMATIC CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.

WHILE MERGING ONTO THE FREEWAY MY CAR WOULD NOT ACCELERATE. I PUSHED THE GAS PEDAL TO THE FLOOR AND THE RPMS SHOT UP BUT CAR WOULD NOT ACCELERATE. FINALLY AFTER ALMOST BEING HIT BY OTHER CARS IT SHOT OFF LIKE A ROCKET. AFTER MULTIPLE INCIDENTS OF JERKING AND NOT ABLE TO ACCELERATE RANDOMLY I TOOK IT TO FORD AND THE CLUTCH WAS REPLACED IN APRIL 2014. NOT LONG AFTER, IT STARTED DOING THE SAME THING EXCEPT WORSE. I TOOK IT BACK TO FORD AND WAS TOLD THE TRANNY TEST RESULTS CAME BACK NORMAL AND THAT A MOTOR MOUNT WAS MISSING OR LOOSE. THEY KEPT IT FOR 3 DAYS TO FIX THE MOTOR MOUNT. THE CAR IS NOW WORSE AND TODAY THE CHECK ENGINE LIGHT CAME ON AND CAR HAD VERY LITTLE POWER. GOING TO TAKE IT BACK TO FORD AND HOPEFULLY THEY WILL FIX IT THIS TIME. MY GAS MILEAGE IS ONLY 20.1 MPG. ANOTHER PROBLEM WAS THAT MY ENTIRE SYNC SYSTEM WENT OUT AND HAD TO BE REPLACED IN AUGUST 2014, COSTING ME $1093.00. IT STARTED MESSING UP BY HAVING A VERY LOUD POPPING/CRACKLING NOISE THAT WOULD START RANDOMLY EVEN WHEN CAR WAS OFF. IT WAS VERY SCARY WHEN IT WOULD SUDDENLY START MAKING THE LOUD NOISE WHILE I WAS DRIVING AND ALMOST CAUSED ME TO WRECK AT ONE POINT. *TR

IT HAS BEEN HAPPENING EVER SINCE I GOT THIS CAR. I HAVE TAKEN IT TO THE DEALERSHIP FOUR TIMES AND THEY 'CAN NEVER DUPLICATE IT' OR TELL ME THAT IT IS NORMAL. MY CAR SHUDDERS AND MAKES A LOUD GRINDING NOISE WHEN IT SHIFTS FROM 1ST-2ND GEAR. IT IS VERY ANNOYING AND STALLS WHEN I TRY TO TAKE OFF. IF I WOULD HAVE KNOWN THIS WAS GOING TO HAPPEN I WOULD HAVE NOT PURCHASED THIS CAR. WHAT THE REAL KICKER IS I TOOK IT IN LAST MONTH SAME SONG AND DANCE. 'IT'S NORMAL' THEN I RECEIVE A LETTER IN THE MAIL SAYING THAT I GET AN EXTENDED WARRANTY ON MY TRANSMISSION... WELL IF THEY THINK/KNOW THAT IS THE PROBLEM WHY HAS NO ONE NO ONE EVER CHECKED THIS? *TR

THE TRANSMISSION IN OUR FOCUS STUTTERS AND GRINDS WHEN SHIFTING FROM 1ST GEAR TO 2ND. *TR

ENGINE STALLED AND SHUTDOWN WHILE DRIVING WITH LOSS OF CONTROL. ENGINE ALSO REV'ED UP DOWN WITHOUT ACCELERATION AND DECELERATION WHILE DRIVING AND TRACTION WARNING CONTROL LIGHT CAME ON. CAR WAS DRIVEN TO NEARBY PARKING LOT WHERE IT COMPLETELY SHUTDOWN. CAR NEEDED TO BE TOWED TO DEALER, AS IT COULD NOT BE DRIVEN SAFELY. FORD DEALER IDENTIFIED THE PROBLEM AS A DTC CODE U0101 OR SIMPLY A BAD TCM(TRANSMISSION CONTROL MODULE). TCM WAS REPLACED ON THE TRANSMISSION AND PAID BY OWNER, DESPITE THIS PART BEING RECALLED BY FORD ON OTHER FORD FOCUS MODELS, AS FOLLOWS: FOCUS POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM) RECALL NUMBER: 13V523000 RECALL DATE: 10/30/2013 PROBLEM SUMMARY: FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2012-2014 FOCUS ELECTRIC VEHICLES MANUFACTURED SEPTEMBER 15, 2011, THROUGH AUGUST 23, 2013. IN THE AFFECTED VEHICLES, A POWERTRAIN CONTROL MODULE SOFTWARE PROBLEM MAY RESULT IN A STALL-LIKE CONDITION. CONSEQUENCE: AN UNEXPECTED LOSS OF POWER WHILE DRIVING INCREASES THE RISK OF A CRASH. CORRECTIVE ACTION: FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPROGRAM THE POWER CONTROL MODULE, FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN BY LATE NOVEMBER 2013. FORD'S RECALL CAMPAIGN NUMBER IS 13S09. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332. THIS RECALL AFFECTS VEHICLES MANUFACTURED BETWEEN 09/15/2011 AND 08/23/2013. *TR

WHILE DRIVING MY CAR, IT OFTEN HESITATES WHEN SHIFTING, TURNING, ACCELERATING, OR DECELERATING. I HAD IT "REPAIRED" AT A FORD DEALERSHIP, WHICH INCLUDING REPLACING THE ENTIRE CLUTCH, IN MARCH 2014. THE PROBLEM CONTINUED WITH ADDED LOUD NOISES AND GRINDING/SHUDDERING. I RETURNED IT TO A DEALERSHIP, WHERE THE CLUTCH WAS REPLACED AGAIN IN JULY 2014. THE CAR WAS FINE FOR AWHILE, BUT AFTER 200 MILES, STARTED HAVING THE SAME ISSUES AS BEFORE. THE DEALERSHIP REPLACED THE CLUTCH AGAIN IN SEPTEMBER 2014. ON MY 4TH CLUTCH, AND IT CONTINUES TO HAVE THE SAME PROBLEMS. I LACK CONFIDENCE IN FORD THAT THEY CAN FIX THE PROBLEM AND I AM CONTINUOUSLY CONCERNED THAT MY CAR MAY HAVE UNEXPECTED PROBLEMS CAUSING SERIOUS SAFETY CONCERNS. *TR

MY FIRST ENCOUNTER STARTED IN MARCH WITH A WARNING CONDITION INDICATING A DEFAULT IN MY STEERING ASSISTANCE ONLY WHEN I WOULD TURN ON THE IGNITION, I CALLED FORD DEALERSHIP AND WAS TOLD IT WOULD GO AWAY BY TURNING OF THE IGNITION AND TURNING IT BACK ON.,AND IT DID GO AWAY. NOW IN AUGUST, I WAS DRIVING ON FREEWAY AND THE WARNING LIGHT CAME ON AGAIN WHILE DRIVING AND THE STEERING WHEEL BECAME VERY HARD TO STEER, I WAS ABLE TO MAKE IT TO A SAFE STOP ON THE SHOULDER OF THE HIGHWAY. THAT WAS THE MOST SCARIEST FOR ME WHILE ON THE HIGHWAY. GOD WAS WITH ME.. *TR

WAS PARKING CAR WHEN SUDDENLY IT LUNGED FORWARD AT A FAST SPEED, I LOST CONTROL AND HIT CAR IN FRONT OF ME PLUS 3 OTHER CARS THEN CRASHED INTO CEMENT WALL. I HIT MY HEAD AND LEFT SIDE OF BODY ON THE DOOR, I BRUISED MY RIB CAGE FRONT & BACK PLUS MY LEFT LEG VERY BRUISED. I WAS VERY LUCKY I DIDN'T GET KILLED. *TR

WHILE PULLING OUT INTO THE HWY MY CAR'S DASHBOARD GAVE A MESSAGE THAT STATED STEERING ASSIST MALFUNCTION. MY CARS STEERING WHEEL BECAME TIGHT AND HARD TO TURN. I GOT MY CAR TO THE SIDE OF THE ROAD AND TURNED IT OFF. WHEN I TURNED THE CAR BACK ON THE DASH INFORMATION STATED THAT ALL SYSTEMS WERE NORMAL. I CALLED THE FORD COMPANY WHERE I PURCHASED THE CAR FOR THE SECOND TIME AND WAS TOLD THAT IF IT HAPPENED AGAIN TO BRING THE CAR IN. I CURRENTLY LIVE 70 MILES FROM WHERE I PURCHASED MY VEHICLE AND I'M SCARED TO DRIVE IT THAT FAR. I'VE HAD SERVICE WITH THEM BEFORE AND I AM NOT VERY HAPPY WITH ANY OF THEIR SERVICE I WANT MY CAR FIXED PROPERLY AND RIGHT SO I WON'T BE AFRAID TO DRIVE IT. PLEASE HELP. *TR

ON-GOING ISSUES WITH THE TRANSMISSION SHUDDER, JERK, CHOKING AT LOWER SPEEDS ESPECIALLY AT ABOUT 15 MPG TO 40 MPG. THERE HAS NOT BEEN AN ACCIDENT YET BUT MANY CLOSE CALLS. DURING STOP AND GO TRAFFIC, OR MAKING A TURN FROM A STOPLIGHT, OR IN A CONSTRUCTION ZONE WHERE SPEEDS ARE SLOWER - DRIVING THIS VEHICLE BECOMES AN ISSUE. THERE ARE TIME WHEN THE CAR WILL NOT MOVE EVEN WITH THE GAS PEDAL PUSHED, IT JERKS AND CHUGS UNTIL THE TRANSMISSION KICKS IN CAUSING A DELAY IN ACCELERATION, OR IT CHOKES AS IF IT WILL DIE ON THE SPOT. THESE ARE ALL OPPORTUNITIES TO CAUSE AN ACCIDENT OR TO BE HIT BECAUSE YOU CANNOT GET YOUR CAR TO MOVE. IN DETROIT TRAFFIC IS BRUTAL - THEY DO NOT STOP FOR ANYTHING. I PURCHASED THE VEHICLE IN MAY OF 2012 - I ONLY HAVE 21,000 MILES ON THE VEHICLE ( CURRENTLY 10/15/14). I CANNOT TRADE IT IN SINCE THE VEHICLE VALUED SO LOW. I CANNOT SELL IT SINCE NO ONE WILL BUY A VEHICLE THAT DRIVES THE WAY IT DOES. FORD HAS PROVIDED A 7 YR. 100,000 MILE WARRANTY FOR THE TRANSMISSION BUT THAT IS OF NO SATISFACTION TO ME. NO ONE KNOWS WHAT THE WEAR AND TEAR WILL BE AS THE CAR AGES AND SOMEONE DIES BECAUSE OF IT. THESE VEHICLES NEED TO BE SERIOUSLY ADDRESSED. I DON'T DRIVE THE VEHICLE MUCH BECAUSE I DO NOT FEEL SAFE - YOU CANNOT PREDICT HOW MUCH WORSE IT IS GOING TO DRIVE ON ANY GIVEN DAY. DEALER REPAIRS DO NOT FIX THE PROBLEM, IT NEVER GOES WAYS AND THE CAR BEHAVES BADLY EVERY DAY - THROW IN A MAJOR MELTDOWN FOR THE REALLY BAD DAYS. *TR

CLUTCH CHATTER AT LOW SPEED, START OFF AND SHIFTING FROM 1ST TO 2ND, ONLY SEEMS TO DO IT AFTER ITS WARM OR UNDER A LOAD. *TR

DRIVING DURING VERY HEAVY MORNING RUSH HOUR TRAFFIC (AT APPROX 25 MPH). CAR BEGAN TO SHUDDER/HESITATE VERY BAD AND WOULD NOT ACCELERATE - I WAS ABOUT TO GET ONTO THE INTERSTATE. THE CHECK ENGINE LIGHT CAME ON AND I WAS ABLE TO LIMP THE CAR THE REMAINING FEW MILES TO THE OFFICE. THE CHECK ENGINE LIGHT STAYED ON IN THE AFTERNOON ON THE DRIVE HOME. WAS ABLE TO PLUG IN MY OWN OBD COMPUTER AND RECEIVED THE CODE P0902 (CLUTCH ACTUATOR CONTROL CIRCUIT LOW). NEXT DAY, STARTED CAR AND THE CHECK ENGINE LIGHT IS OFF AND CAR DROVE FINE. HAVE APPOINTMENT FOR 10/15 TO TAKE CAR TO DEALERSHIP BUT FEAR THAT BECAUSE THE CHECK ENGINE LIGHT IS NO LONGER ON THEY WILL BE UNABLE TO "RECREATE THE ISSUE" AND WILL NOT FIX IT. I HAVE ALREADY HAD THIS CAR IN MULTIPLE TIMES FOR TRANSMISSION RESET, BUT THIS OCCURRENCE WAS BY FAR THE WORST. HAD I BEEN TRYING TO PULL OUT INTO TRAFFIC, THERE WOULD HAVE BEEN AN ACCIDENT BECAUSE THE CAR STOPPED ACCELERATING. I HAVE PRINTED THE CODE DESCRIPTION ALONG WITH THE SYNC VEHICLE HEALTH REPORT I RAN PROVING THAT THE CHECK ENGINE LIGHT WAS ON. HOPEFULLY, THIS (ALONG WITH THE CODE INFORMATION I PULLED MYSELF) WILL BE ENOUGH FOR THE DEALER TO TAKE THIS SERIOUSLY AND FIX THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE WAS REQUIRED TO MANEUVER THE VEHICLE. THE HYDRAULIC STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO SHUT OFF THE VEHICLE AND RESTART IT IN ORDER TO STOP THE FAILURE. THE FAILURE OCCURRED MULTIPLE TIMES. THE DEALER STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 78,500.

ON THE WAY HOME GOING ALONG THE INTERSTATE AT THE SPEED LIMIT OF 70 MPH, THE STEERING SUDDENLY CUT OUT WITHOUT WARNING. WE SAFELY MADE IT TO THE SIDE OF THE INTERSTATE IN WHICH A LIGHT POPPED UP IN MY DASH WHICH SAID STEERING LOSS STOP SAFELY. I TURNED THE CAR OFF AND THEN STARTED IT BACK AGAIN IN HOPES THAT IT WAS JUST A GLITCH, BUT THE ERROR WAS STILL THERE. BY THE GRACE OF GOD, WE MADE IT HOME SAFELY. THE FOLLOWING MORNING, I CALLED THE CORPORATE CUSTOMER RELATIONS NUMBER AT THE FORD MOTOR COMPANY AND SPOKE TO A CUSTOMER REPRESENTATIVE WHO TOLD ME THAT YES THERE ARE RECALLS ON FOCUSES OF THE SAME YEAR FOR STEERING LOSS, BUT MY VIN NUMBER DID NOT FALL UNDER THAT RECALL BECAUSE MY CAR WAS NOT MADE AT THE SAME MANUFACTURING LOCATION. HE BASICALLY ADVISED ME THAT I NEED TO CALL MY LOCAL FORD DEALER AND HAVE MY CAR SENT THERE FOR REPAIR. I THEN RECEIVED THE ACTION PLAN FROM THE SUPERVISOR AT FORD IN WHICH IT DISCUSSED THE RESULTS FROM THE DIAGNOSTIC TEST. ALL THE RESULTS CORRELATED WITH THE OTHER FOCUS RECALLS WHICH SPOKE OF HIGH STEERING RESISTANCE AND THE TOTAL ESTIMATED BILL OF $2,207.55. I THEN CALLED THE CUSTOMER RELATIONS BACK AT CORPORATE FORD MOTOR COMPANY, GAVE THEM MY CASE NUMBER, AND EXPRESSED THE ISSUE THAT I WAS HAVING, THE DIAGNOSIS OF THE CAR, THE CORRELATION BETWEEN MY CARS DIAGNOSIS AND THE RECALLED FORD FOCUS DIAGNOSIS; THE REPRESENTATIVE THAT I SPOKE TO THEN SAID SHE WOULD DRAFT UP SOME MORE PAPERWORK IN MY CASE AND SEND IT TO HER SUPERVISOR, BUT IT WASN'T LI

DRIVER'S SIDE FRONT POWER WINDOW MOTOR FAILED AND NEEDED TO BE REPLACED. *TR