STARTED CAR AND PUT IT IN GEAR TO BEGIN DRIVING OUT OF DRIVEWAY. GOT A MESSAGE IN THE INFO SYSTEM THAT SAID "STEERING ASSIST FAULT" ( THINK THAT IS WHAT IT SAID) THE CAR HAD NO POWER STEERING. EXTREMELY HARD TO TURN THE WHEEL AT ALL. SHUT THE CAR OFF AND RESTARTED. SAME THING. SHUT THE CAR OFF AND STARTED IT LATER IN THE DAY TO TAKE IT TO THE DEALER AND THE ERROR WAS GONE AND THE POWER STEERING WAS FINE. DEALER SAID THERE WERE NO CODES TO READ. THEY COULD NOT REPRODUCE THE PROBLEM SO NOTHING WAS DONE. SCARED TO DRIVE AN UNSAFE CAR.
2012 Ford Focus complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO ACCELERATE, THE CHECK ENGINE LIGHT ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS SERVICED UNDER A MANUFACTURER RECALL; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. UPDATED 05/20/16*LJ *TR
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 30 MPH, THE VEHICLE STARTED TO VIBRATE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THERE WAS A HESITATION BEFORE THE VEHICLE RESPONDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE REPAIR FAILED TO REMEDY THE ISSUE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNAVAILABLE.
THE DOOR LATCH ON THE DRIVERS SIDE REAR DOOR FAILED. THE DOOR NOW DOES NOT LATCH AT ALL AND WILL SWING OPEN WHILE DRIVING I'VE HAD TO TIE THE DOOR DOWN TO PREVENT IT FROM SWINGING OPEN WHILE DRIVING. NO DAMAGE HAS BEEN DONE TO THE DOOR.
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 30 MPH, THE DOORS ON THE VEHICLE LOCKED AND UNLOCKED AUTOMATICALLY AND THE TCM LIGHT ILLUMINATED. THE CONTACT STATED THAT THE FAILURES OCCURRED AFTER THE VEHICLE WAS REPAIRED UNDER A MANUFACTURER RECALL FOR A SYSTEM UPDATE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,817.
MY FORD FOCUS IS ONE OF THE MANY CARS THAT HAVE A TRANSMISSION ISSUE WHERE THE CAR SHOWS A STUTTER AND SOMETIME STALL WHILE IN MOTION. FORD IS AWARE OF THIS BUT WON'T RESPOND TO TAKING THE CAR BACK. THIS RECENTLY BECAME A SAFETY HAZARD WHILE DRIVING ON FREE WAY. THEY HAVE ATTEMPTED TO FIX THIS PROBLEM ABOUT 3 TIMES AND HAVE FAILED.
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
STEERING WENT OUT AT STARTING THE CAR. THIS WAS JUST HOURS AFTER DEALER REPAIRED SOME RECALLS., HAS NEVER COME BACK. "STEERING ASSIST FAULT SERVICE REQ'" READ OUT ON DASH. ONE FORD DEALER WANTS $125.00 TO LOOK AT IT AFTER I MENTIONED STEERING. ANOTHER HAS REFUSED TO ANSWER CALLS. I DISCOVERED THAT DEALERS WERE WARNED ABOUT PROBLEMS WITH STEERING BUT DID NOT NOTIFY OWNERS.
CAR HESITATES WHEN AT LOW SPEED; TERRIBLE GRINDING NOISE WHEN GOING UPHILL ESPECIALLY WHEN STOP START ON A HILL. GEARS SLIP WHILE DRIVING; I HAVE OWNED AND DRIVEN MANUAL TRANSMISSIONS AS WELL AS AUTOMATIC TRANSMISSIONS THAT CAN SWITCH TO MANUAL BUT NEVER EXPERIENCED ANYTHING LIKE THIS. TODAY MY CAR WOULD NOT START: ALL THE INTERIOR LIGHTS CAME ON JUST FINE- DEFINITELY NOT THE BATTERY. ERROR MESSAGE ON THE DASH SAID "PARKING ASSIST MALFUNCTION" - THIS ENDED UP TO BE..... THE TRANSMISSION CONTROL MODULE. THERE IS DEFINITELY SOMETHING WRONG WITH THE WAY THESE TRANSMISSIONS WERE MADE.
RECEIVED "STEERING ASSIST FAULT " AND COMPLETE LOSS OF POWER STEERING. I HAD JUST BEGUN TO DRIVE OUT THE DRIVEWAY. FORTUNATELY I DID NOT MAKE IT ONTO THE ROAD.
WHILE DRIVING THE RADIO MADE A LOUD CRACK AND STOPPED WORKING. AFTER RESEARCHING THIS PROBLEM I DISCOVERED MANY OTHERS WITH THE SAME PROBLEM.
IN JULY OF 2015, THE LEFT REAR DOOR LATCH, THAT IS APPARENTLY PLASTIC, FAILED AND WOULD NOT ALLOW THE DOOR TO LATCH AND REMAIN CLOSED. DURING THAT OCCURANCE THE VEHICLE WAS STATIONARY. I PAID FOR AND REPLACED THE PART ON MY OWN. NOW, IN MARCH OF 2016, THE RIGHT FRONT DOOR LATCH FAILED. AT THAT TIME, MY 7 YR OLD GRANDDAUGHTER HAD ENTERED THE VEHICLE AND CLOSED THE DOOR. WHILE MAKING A LEFT TURN ONTO THE FREEWAY, THE DOOR SUDDENLY OPENED. MY GRANDDAUGHTER ALWAYS WEARS HER SEATBELT, WHICH THANKFULLY HELPED US TO AVOID A VERY SERIOUS TRAGEDY. WE HAVE A CASE NUMBER WITH FORD CONCERNING THIS DEFECT, BUT HAVE NOT BEEN ABLE TO BRING THE VEHICLE TO THEM YET. THE CASE NUMBER IS CAS-9127854.
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. APPROXIMATELY 30 SECONDS LATER, THE ENGINE STALLED AND DID NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CONTROL MODULE AND THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FIVE TIMES, BUT THE FAILURE RECURRED. THE VEHICLE WAS INOPERABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. THE VIN WAS UNAVAILABLE.
THE TRANSMISSION JERKS AND WILL NOT SHIFT TO GEARS
THE REAR PASSENGER DOOR LOOCK DOES NOT STAY LOCKED, MY GRANDAUGHTER WAS RIDING IN THE REAR PASSENGER SEAT WHEN THE DOOR FLEW OPEN. DOOR ILL NOT STAY . TOOK THE CAR TO ORANGE FORD IN ORANGE CA, WHERE THEY STATED THERE IS NO RECALL ON THIS MODEL EVEN THOUGH THERE IS A RECALL ON THE SAME YEAR OF FORD 2012 FUSION AND FESITIA FOR A KNOW LATCH PROBLEM FOR THE PASSENGER DOORS. I ALSO SPOKE TO FORD MOTOR COMPANIES CUSTOMER SERVICE TODAY AND THEY ALSO STATED THERE IS NOTHING THEY CAN DO UNTIL THE PROBLEM IS RECALLED. I WILL HAVE TO PAY FOR THE REPAIR. THIS IS A REAL SAFTEY PROBLEM WHICH FOR IS NOT TAKING RESPONSIBILITY FOR. WHAT SHOULD I DO?
DRIVERS DOOR CAME FLYING OPEN WHEN BACKING OUT OF DRIVEWAY. DOOR WILL CLOSE BUT WILL NOT LATCH. THIS WAS VERY SCARY AND HAVE NOT HAD ANY ISSUES WITH IT TILL NOW. CAR HAS LESS THEN 50K MILES AND THIS IS UNACCEPTABLE BY FORD TO USE SUCH SUBSTANDARD PARTS AND ON SUCH A SAFETY SENSITIVE AREA OF THE CAR. NEW LATCH IS ANYWHERE FROM 180-250 AND AROUND 400 LABOR TO CHANGE.PART NUMBER CM5Z54219A65HIS WHAT FAILED.
I BOUGHT THE CAR USED IN JULY OF 2014 WITH ABOUT 23,000 MILES. SHORTLY AFTER BUYING THE VEHICLE, I EXPERIENCED THE TRANSMISSION MAKING GRINDING SOUNDS AND SHUDDERING DURING ACCELERATION. GENERALLY AFTER THE VEHICLE IS WARMED UP AND BEEN ON A DRIVE. A REPROGRAM WAS DONE AND I WENT BACK TO THE DEALERSHIP FOR THE SAME PROBLEM A FEW WEEKS LATER. AT THIS POINT, WITH ABOUT 30,000 MILES, A NEW CLUTCH AND PLATES WERE INSTALLED. THE VEHICLE PERFORMED FINE FOR ABOUT 5,000 MORE MILES. THE SHUDDERING AND GRINDING NOISES HAVE RETURNED. THE TRANSMISSION HAS BEEN REPROGRAMMED TWICE SINCE THE NEW CLUTCH. I CURRENTLY HAVE ABOUT 45,000 MILES. FORD WILL ONLY REPROGRAM OR REPAIR THE VEHICLE IF THE SHUDDER IS OUTSIDE OF A CERTAIN RANGE AND ATTEMPTS HOW TO EXPLAIN THIS IS NORMAL. I AM STILL UNDER FACTORY POWER TRAIN WARRANTY BUT IT IS LIKE AN ACT OF CONGRESS TO GET THE ISSUE RESOLVED. THIS IS A RECURRING PROBLEM AND I HAVE BEEN TO THE VARIOUS DEALERSHIPS AT LEAST 5 TIMES FOR HELP. THE TRANSMISSION WILL SOMETIMES JERK AND STRUGGLE TO ACCELERATE. REALLY CONCERNED ABOUT MY SAFETY AND OTHERS. I HAVE HAD THIS ISSUE FROM ABOUT SEPTEMBER 2014 TO THE PRESENT DAY.
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ATTEMPTING TO PARK THE VEHICLE, THE REAR DRIVER SIDE DOOR OPENED. THE DRIVER WAS ABLE TO SHUT THE DOOR BY PUTTING A CORD ON THE INSIDE DOOR HANDLE AND TIE THE CORD TO THE SEAT'S HEADREST. THE VEHICLE WAS TAKEN TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
IN 2015 AFTER I STARTED MY CAR THE POWER STEERING WENT OUT WHEN COMING OUT OF THE DRIVEWAY AT HOME. IT USE TO COME BACK ON BUT COMES OFF WHEN CAR IS PARKED THEN DRIVEN AGAIN . NOW THERE IS NO POWER STEERING. ON MARCH 28, 2016, MY CAR STARTED HONKING TWICE WHEN I PUSH THE LOCK BUTTON WHILE THE CAR IS RUNNING ON PARK AND DRIVING ON THE CITY STREET.
DRIVER'S SIDE REAR PASSENGER DOOR WILL NOT LATCH CLOSED. VEHICLE WAS OFF AND STATIONARY IN GARAGE. NO AMOUNT OF LOCKING OR UNLOCKING CAR WITH BOTH KEY TRANSMITTER OR BUTTON IN VEHICLE WOULD LATCH DOOR SECURELY. DOOR HAD TO BE TIED SHUT IN ORDER TO TOW CAR TO FORD DEALER FOR SERVICE.
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 65 MPH, THE VEHICLE HESITATED AND "PULL OVER FOR SIX MINUTES" WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON MULTIPLE OCCASIONS WHO DIAGNOSED THAT THE TRANSMISSION AND MULTIPLE OTHER PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000. THE VIN WAS UNAVAILABLE.
SINCE THE INTRODUCTION OF DUAL CLUTCH TECHNOLOGY, BEGINNING WITH 2012 FORD FOCUS MODELS, THERE HAVE BEEN NUMEROUS DOCUMENTED CASES OF TRANSMISSION PROBLEMS. AT LEAST TWO RECALLS WERE TO ADDRESS THE SLUGGISH SHIFTING. IN MY CASE THE TRANSMISSION HAS NEVER FUNCTIONED ADEQUATELY, HOWEVER I NEVER EXPERIENCED TOTAL FAILURE. ON MARCH 15TH, IN HEAVY INTERSTATE TRAFFIC, THE TRANSMISSION EXPERIENCED A FAILURE. THE ENGINE WARNING LIGHT ILLUMINATED AND THE CAR WOULD NOT PROPEL FORWARD, EVEN IN DRIVE. I TURNED THE VEHICLES IGNITION TO OFF THEN ON. THAT RESET THE SYSTEM AND I DROVE HOME. NOW JUST YESTERDAY, MARCH 23RD, THE SAME THING OCCURRED, HOWEVER THIS TIME I HAD TO TOW THE CAR TO A FORD SERVICE SHOP. IN THESE EVENTS THE WARNING LIGHT ILLUMINATES AND THE DASHBOARD INDICATORS FLASH. THE CAR THEN IDLES AND SHAKES FAILING TO PROPEL FORWARD. THIS IS A MAJOR SAFETY HAZARD AND I AM READING THIS IS A COMMON OCCURRENCE WITH THIS MODEL YEAR. SERIOUS INJURIES CAN OCCUR WITH THIS TYPE OF FAILURE WHILE DRIVING IN TRAFFIC CONGESTED AREAS. FORD HAS NOT ADEQUATELY ADDRESSED THE ISSUE AND NO RESOLUTION EXISTS AT THIS POINT. A CLASS ACTION LAWSUIT IS IN PROCESS AGAINST FORD DUE TO THIS ISSUE. THIS IS A VERY SERIOUS MATTER WHICH SHOULD BE ADDRESSED AGGRESSIVELY AND PROMPTLY. THE VEHICLE WAS IN MOTION ON AN INTERSTATE EXPRESSWAY. NOTE THE RECALLS FOR THEIR AUTOMATIC TRANSMISSION.
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING LOCKED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND IT RESUMED NORMAL OPERATION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,922.
MY 17 YEAR OLD DAUGHTER WAS DRIVING TO BASKETBALL AND ALL OF THE SUDDEN SHE LOST ALL POWER STEERING N IT ALL LOCKED UP. THANK GOSH SHE WAS ON A STRAIGHT A WAY. I LOOKED UP TO SEE IF THERE ANY RECALLS N THERE'S NOT. I HAVE CALLED FORD 1800-392-3673 THEY SAID THY HV NO COMPLAINTS . I TOLD THEM ALL THE ONES I SAW ON THIS SIGHT BUT THY SAID THEY NEED ANYONE THAT HAS HAD THIS PROBLEM TO CALL FORD DIRECTLY 1-800-392-3673 THEN HOPEFULLY THY WILL PUT A RECALL . SO PLEASE EVERYONE CALL FORD N COMPLAIN ABOUT THE LOST OF POWER STEERING SO WE CAN SAVE LIVES. THANK YOU *TR
2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE LIGHT ILLUMINATED ON SEVERAL OCCASIONS. *SMD EACH TIME THE CONSUMER WENT TO THE DEALER, THE LIGHT WOULD EVENTUALLY ILLUMINATE AGAIN. *JB
GOT IN MY CAR ON A SATURDAY MORNING TO GO TO WORK. NOTICED THE TRANSMISSION WAS SHIFTING VERY ROUGHLY. AS THE DAY PROGRESSED, I NOTICED THAT WHEN IT SHIFTED INTO 3RD, THE RPM'S WOULD JUMP FROM 3500 AND TAKE A WHILE TO GO BACK DOWN INTO 2000RPMS. IN THE AFTERNOON, CRANKED MY CAR UP AND NOW MY CHECK ENGINE LIGHT IS ON. THE SHIFTING HAS GOTTEN PROGRESSIVELY WORSE. WHAT MAKES THIS EVEN WORSE IS I HAVE ALREADY HAD MY TRANSMISSION CONTROL MODULE REPLACED ONCE. I TOOK IT INTO THE DEALERSHIP ON MONDAY AFTER NOT DRIVING IT ALL DAY SUNDAY. I NOTICED AS I GOT ON THE HIGHWAY TO GET TO THE DEALERSHIP, AS MY CAR SHIFTED INTO 5TH OR 6TH IT WENT FROM 3500 RPM TO 4500 RPM. I AM AFRAID TO DRIVE THIS CAR! GOT TO THE DEALERSHIP FINALLY ONLY TO BE TOLD THEY ARE 2 WEEKS BEHIND ON TRANSMISSIONS AND THAT THEY CAN'T LOOK AT MY CAR TILL AT LEAST THURSDAY. I HAVE THE EXTENDED WARRANTY AND WON'T BE ABLE TO GET A RENTAL TILL THEY DIAGNOSE IT. I WILL NEVER OWN ANOTHER FORD. THIS IS UNACCEPTABLE!
THE DRIVER DOOR WILL NOT CLOSE. THE PROBLEM STARTED WHEN MY WIFE CLOSED THE DOOR AS SHE LEFT THE SUPERMARKET. IT LOOKS LIKE A SMALL TAB BROKE OFF THE CLOSING MECHANISM. MY WIFE HAD TO HOLD THE DOOR CLOSED TO DRIVE HOME, AND I USED A BUNGE CORD TO KEEP IT FROM OPENING AS I TOOK IT TO THE DEALER THIS MORNING. IT WAS VERY DANGEROUS AS THE DOOR WOULD TRY TO OPEN ON CURVES AND WHEN STOPPING, AND ONE HAND MUST STAY ON THE DOOR. I UNDERSTAND THE 2012 AND 2013 FUSION AND ESCAPE HAVE ALREADY BEEN RECALLED FOR THIS PROBLEM, AND I FOUND NUMEROUS POSTS ON THE INTERNET RECITING EXACTLY THIS PROBLEM. I ALSO UNDERSTAND FROM THE INTERNET THAT THE NHTSA OPENED AN INVESTIGATION OF THE FOCUS REGARDING THIS PROBLEM IN JANUARY OF 2016. MY 2012 FORD FOCUS TITANTIUM HAS APPROXIMATELY 67,000 MILES. BY THE WAY, I ALSO HAVE A 2013 FORD FUSION TITANTIUM THAT I HAVE READ WAS RECALLED IN 2015 FOR THE SAME PROBLEM. ALTHOUGH I HAVE RECEIVED OTHER 2015 RECALL NOTICES FOR THE FUSION, I HAVE NOT RECEIVED ONE RELATED TO THE DOOR PROBLEM.
THE TRANSMISSION ON THIS CAR IS HORRENDOUS! I FREQUENTLY EXPERIENCE SEVERE GRINDING AND SHUDDERING WHEN ACCELERATING AND HAVE EXPERIENCED COMPLETE STALL OUTS WHEN TURNING/MERGING ONTO ROADS AND LANES. IT IS ABSOLUTELY UNSAFE AND HAVE BROUGHT THIS UP TO THE REGIONAL MANAGER OF FORD DURING MY CURRENT COMPLAINT WITH THEM. THEIR RESPONSE? THAT IT'S MY FAULT FOR HOW I AM DRIVING THE CAR. I AM WAITING MY 3RD CLUTCH REPLACEMENT DUE TO A 3-5 WEEK BACKORDER DUE TO THE FREQUENCY OF THIS ISSUE BUT IT'S SOMEHOW MY SPECIFIC DRIVING CAUSING THE PROBLEM. WORST OF ALL IS THAT THEIR OWN SERVICE REP ADMITS TO THIS BEING A PATCH, NOT A SOLUTION. I WILL EXPERIENCE GOOD PERFORMANCE FOR 2-3 MONTHS AND THEN THE PROBLEMS WILL BEGIN AGAIN.
WHEN MAKING RIGHT HAND TURN ON PUBLIC ROAD, MY DRIVER'S SIDE REAR DOOR SWUNG OPEN AND IS NOW INOPERABLE DUE TO IT'S INABILITY TO LATCH. DOOR LATCH ASSEMBLY (FORD PART NUMBER 219A64) FAILURE AT LESS THAN 50,000 MILES.
TAKATA RECALL. MY 2012 FORD FOCUS HAS MULTIPLE TRANSMISSION ISSUES. INCLUDING OVERHEATING ISSUES, TRANSMISSION SEIZURE ALL WHILE IN MOTION IN A STRAIGHT DIRECTION ON CITY STREETS AND INTERSTATE HIGHWAYS. CONSTANT VIBRATION, SHIFTING IN AND OUT OF OVERDRIVE AND SHIFTING GEARS AT THE WRONG MOMENT. THIS HAS PUT NOT ONLY MYSELF IN GREAT DANGER BUT THE PASSENGERS IN MY CAR AND OF COURSE OTHER DRIVERS NEAR BY. I HAVE BEEN TOLD IT IS BEING CAUSED BY THE TRANSMISSION CONTROL MODULE WHICH, TO MY KNOWLEDGE, AS STATED BY THE DEALERSHIP HAS BEEN BOTH REPROGRAMMED AND IN SOME CASES REPLACED DUE TO DAMAGE OF SOME SORT. REPLACEMENT OR REPROGRAMMING THE (TCM) HAS NEVER CURED ANY ISSUES. I'VE BEEN GOING BACK AND FORTH BETWEEN FORD MOTOR COMPANY AND MY LAW FIRM WITH THIS NONSENSE TO NO AVAIL TO DATE. MY ATTORNEY HAS WRITTEN A LETTER AND CALLED FORD MOTOR COMPANY STATING MY CONCERNS AND FORD RESPONDED WITH A SMALL LIST OF INSTRUCTIONS AS TO WHAT TO SEND TO THEIR COMPANY (FROM THE WRITTEN LETTER BUT THE PHONE CALL MESSAGE WAS IGNORED). I FOLLOWED EVERY INSTRUCTION FORD GAVE AND SINCE THEN NOTHING FURTHER HAS BEEN ADDRESSED BY FORD AND I AM STILL DRIVING THIS VERY QUESTIONABLE PRODUCT PRODUCED BY FORD. THIS ISSUE IS A PROBLEM FOR MANY 2012 FORD FOCUS OWNERS. I AM ASKING THAT FORD STEPS UP AND TAKES RESPONSIBILITY FOR THIS KNOWN AND DANGEROUS ISSUE BEFORE SOMEONE GETS HURT OR KILLED. FORD SEEMS TO NOT CARE ABOUT THEIR CURRENT CUSTOMERS AND SHOWS LITTLE RESPECT FOR OTHERS AS THIS VEHICLE (AND MANY
1ST TIME - CAR DIED ON THE HIGHWAY AND WOULDN'T DRIVE. I TOOK IT TO THE CLOSEST DEALERSHIP WHICH WAS JOE COOPER FORD. SAID THAT THEY COULDN'T COVER A RENTAL AND REPROGRAMMED THE CONTROL MODULE AND SAID IT WAS FIXED. 2ND TIME - CAR DIED AGAIN SO TOOK BACK INTO JOE COOPER BECAUSE THEY SAID THEY FIXED IT THE FIRST TIME. CHECKED IN BY ADAM (RUDE) AND WENT AND GOT RENTAL AGAIN. DEALERSHIP COVERED THIS TIME. CAR WAS THERE FOR 7 DAYS BEFORE I HAD TO CALL TO FIND OUT WHAT WAS GOING ON AND I WAS TOLD THAT ADAM WHO CHECKED ME IN TOOK NO NOTES AND IT HAD BEEN SETTING THERE NOT BEING LOOKED AT. FINALLY WAS LOOKED AT AFTER 11 DAYS AND TOLD THE CLUTCH TEST WAS "NOT BAD ENOUGH" TO WARRANT IT TO BE FIXED UNDER WARRANTY AND WE WOULD DO OUT OF POCKET. THEY ALSO SAID "WE WERE NOT USED TO AN AUTOMATIC AND NOT USED TO A STANDARD BECAUSE THIS CAR HAD AN AUTOMATIC CLUTCH FOR ITS STANDARD OPTION". 3RD TIME - TOOK IN AND THEY RECOGNIZED ME AND SAID RIGHT AWAY WE CAN'T COVER THIS RENTAL AND THEY CAN'T GET TO IT FOR 2 WEEKS. I CALLED FORD MOTOR COMPANY TO GET HELP. AT FIRST I WAS TOLD THE SAME THING BUT ASKED FOR SUPERVISOR AND RECEIVED A CALL BACK 3 HOURS LATER THAT FORD WOULD COVER ONLY 3 DAYS OF THE RENTAL.
MY CAR HAS TRANSMISSION PROBLEMS. EVERY SINGLE TIME I START AND STOP THE CAR SHUDDERS AND HESITATES. THE CAR IS UNSAFE TO DRIVE. ALSO THE CAR'S CRUISE CONTROL BROKE WITHIN 3 MONTHS OF OWNING THE CAR, IT WAS FIXED AND THEN BROKE AGAIN A MONTH LATER. AND HASN'T WORKED IN 2 YEARS. THIS CAR IS JUNK. I HAVE TAKEN IT TO THREE DIFFERENT FORD DEALERSHIPS AND THEY REFUSED TO FIX THE PROBLEM. THEY WOULD TELL ME THERE WAS NOTHING WRONG WITH THE TRANSMISSION IT WAS THE WAY I DRIVE. EVERY TIME I TOOK IT IN FOR THE CRUISE CONTROL FORD WOULD TELL ME THAT THEY WERE UNABLE TO FIX THE PROBLEM BECAUSE THE CRUISE WAS WORKING THAT DAY, WHEN IT NEVER WORKED FOR ME. THEY REFUSED TO FIX THE PROBLEMS AND I FINALLY RAN OUT OF A WARRANTY AND GAVE UP. I DON'T HAVE THE MONEY TO PAY TO HAVE THIS CAR FIXED WHEN I BOUGHT A BRAND NEW CAR I COLLEGE TO NOT HAVE TO WORRY ABOUT GETTING WORK DONE TO A CAR. THIS HAS BEEN THE BIGGEST DISAPPOINTMENT AND I JUST WANT THEM TO BE RECALLED. FORD OWES IT TO ALL THE CUSTOMERS THAT ARE CURRENTLY STUCK WITH THIS CAR AND PAYING BIG MONEY FOR A CAR THAT DOESN'T WORK. I DON'T NOT FEEL SAFE ALLOWING MY FAMILY IN THE CAR BECAUSE IT IS TOO DANGEROUS TO DRIVE. IT STRESSES ME OUT ON A DAILY BASIS HAVING TO DRIVE THIS CAR AND NEVER KNOWING WHEN IT'S GOING TO STOP WORKING. I HAVE BEEN HAVING THERE PROBLEMS SINCE I BOUGHT THE CAR IN JULY OF 2012.
WE WERE DRIVING HOME FROM A FAMILY VACATION AND STOPPED TO GET ICE CREAM. WHEN WE GOT BACK IN THE CAR, THE PASSENGER DOOR LOCK WAS MESSED UP AND THE DOOR WOULDN'T STAY CLOSED. WE WERE A LONG WAYS FROM HOME SO HAD TO TIE THE BACK DOORS TOGETHER TO KEEP THE DOOR FROM FLYING OPEN. THE DOOR LATCH ATTACHMENT HAS BEEN RECALLED ON SEVERAL OTHER FORD VEHICLES BUT NOT ON THE FORD FUSION. FROM WHAT I HAVE BEEN READING ON-LINE, THERE ENOUGH COMPLAINTS ABOUT THE FORD FUSION TO RECALL THE PART FOR IT TOO.
VEHICLE FAILED TO MOVE AFTER TRANSMISSION MALFUNCTIONED AT 69,359MI AFTER A FEW MINUTES THE VEHICLE WAS OPERATIONAL ENOUGH TO MOVE OFF THE HIGHWAY TO PARK IT FOR THE NIGHT.
THE DOOR LATCHES ARE FAILING WITHOUT WARNING. UPON EXITING THE VEHICLE AFTER STOPPING THE LATCHES HAVE FAILED AND THE DOORS WILL NOT STAY CLOSED. IN AUGUST 2015, THE DRIVER'S REAR DOOR LATCH FAILED UPON OPENING THE DOOR TO PUT MY PURSE IN THE BACKSEAT, IT WOULD NOT CLOSE AFTER THAT. I HAD TO DRIVE IT TO THE DEALERSHIP WHILE HOLDING THE DOOR CLOSED. THIS PROVED TO BE DANGEROUS AS I DRIVE A MANUAL CAR. NOW THE DRIVER'S DOOR LATCH FAILED UPON EXITING THE VEHICLE. THIS IS A SAFETY HAZARD AS IT CAN STRAND DRIVERS WITHOUT NOTICE. THE DOOR HAS TO BE TIED SHUT SO IT CAN BE DRIVEN TO THE DEALERSHIP WHO HAD TO ORDER THE PART. FORD IS AWARE OF THE PROBLEM AND HAVE RECALLED THE DOOR LATCHES ON OTHER MODEL YEARS OF FOCUS, FIESTA, AND FUSION.
WHILE DRIVING M POWER STEERING GOES OUT. ALSO WHEN FIRST START CAR WILL INDICATE PROBLEM WITH POWER STEERING. WILL HAVE TO TURN OFF CAR THEN START AGAIN TO RESOLVE ISSUE. I STARTED FEW MONTHS AGO AND HAS BECOME PROGRESSIVELY WORSE. I HOPE THEY RECALL THIS BEFORE SOMEONE GETS HURT.
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 35 MPH, THE VEHICLE FELT AS IF IT WERE JUMPING IN AND OUT OF GEAR. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE TRANSMISSION JUMPED OUT OF GEAR AND THE VEHICLE COULD NOT BE DRIVEN. THE VEHICLE WAS TOWED. IT WAS DIAGNOSED AGAIN AS NEEDING A NEW TRANSMISSION MODULE AND CLUTCH. THE VEHICLE WAS REPAIRED, BUT THE FAILURE KEPT RECURRING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, EXTENDED THE WARRANTY, AND PLACED AN EMERGENCY ORDER FOR THE PARTS. THE CONTACT WAS INFORMED THE PARTS WOULD NOT BECOME AVAILABLE FOR A FEW WEEKS. THE CONTACT ALSO WANTED TO FILE A COMPLAINT AGAINST FORD MOTOR COMPANY BECAUSE SHE WAS UNSATISFIED. THE FAILURE MILEAGE WAS 43,500.
FUEL GAGE NOT WORK, ON HIGHWAY 22 P.R. THE LOW FUEL WARNING TURN ON SHOWING 66 MILES TO EMPTY, BUT ON A MILE DISTANCE DE DISTANCE REDUCES 7 OR 8 MILES, IN ABBOUT 6 AND A HALF MILES THE CAR SHUT OFF WITHOUT FUEL AT 4PM WITH HEAVY TRAFIC, HARD BRAKES AND NO POWER STEERING BUT NO ACCIDENT
EVEN AFTER REPROGRAMMING THE TRANSMISSION CONTROL MODULE, THE CAR CONTINUES TO PRESENT BUCKING, KICKING, JERKING, HARSH ENGAGEMENT, AND DELAYED ACCELERATION, AS WELL AS LURCHING. TODAY, THE TRANSMISSION CONTROL MODULE COMPLETELY FAILED TO START THE VEHICLE, ALTHOUGH ALL OTHER ELECTRICAL WORKS.
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE BACKING OUT OF THE DRIVEWAY, THE DRIVER SIDE DOOR SWUNG OPEN INDEPENDENTLY AND FAILED TO CLOSE PROPERLY. THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.
CRUISE CONTROL WON'T ENGAGE. SOMETIMES IT WILL WORK BUT MOST THE TIMES IT DOESN'T
WENT TO START MY 2012 FORD FOCUS SE ON 3/3/16 AND IMMEDIATELY RECEIVED A MESSAGE STATING "POWER STEERING MALFUNCTION". THE STEERING WHEEL FELT LIKE IT LOCKED UP AND WAS VERY DIFFICULT TO TURN. THANK GOODNESS I WAS IN MY DRIVEWAY AND NOT ON THE ROAD WITH MY KIDS IN THE CAR! WE WERE ABLE TO GET THE CAR TO APPLE FORD IN COLUMBIA MD WHERE THEY RAN DIAGNOSTICS AND SAID WE NEED TO REPLACE THE THE STEERING RACK, WHICH WILL COST $1,950!! AFTER READING THE FORUMS, COMPLAINTS AND PENDING LAWSUITS ONLINE, IT IS CLEAR THAT THIS IS A COMMON ISSUE WHERE SEVERAL MODELS ARE BEING RECALLED. MY VIN HAS NOT BEEN ASSOCIATED WITH THAT RECALL, BUT I'M DESPERATELY HOPING THAT IT WILL SOON. THIS IS AN ELECTRIC ISSUE CAUSING THE POWER STEERING TO FAIL, AND IT'S HAPPENING TO SO MANY FORD OWNERS. PLEASE TAKE ACTION!
I WAS DRIVING ON A CITY STREET GOING 30MPH WHEN MY STEERING STARTED TO GET HARD TO STEER BUT NOT IMPOSSIBLE. WHEN I PULLED OVER I GOT A NOTIFICATION ON MY DASH THE "STEERING LOSS, STOP SAFELY". AT THAT POINT THERE WAS NO WAY WHAT SO EVER TO TURN MY STEERING WHEEL AT ALL. ALL MOST SEEMED LIKE IT WAS LOCKED. TRIED RESTARTING THE CAR AND STILL NO STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 5 MPH, THE STEERING MALFUNCTIONED. THE VEHICE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 84,800.
SHUDDERING OF ENGINE BETWEEN GEAR. LOSE OF POWER WHEN ACCELERATING. RED LINES WHEN TRYING TO ACCELERATE BETWEEN FIRST AND SECOND GEAR.
VEHICLE WITH 42000 MILES, THE REAR DRIVE SIDE PASSENGER DOOR LATCH FAILS TO SECURE THE DOOR. THE DOOR LATCH MECHANISM DOES LOCK / FASTEN / ENGAGE IN THE CONVENTIONAL MANNER THAT DOORS DO WHEN THE DOOR IS "SHUT". AT PRESENT THE DOOR IS REQUIRED TO BE TIED / SECURED FROM THE INSIDE OF THE VEHICLE TO PREVENT THE DOOR FROM SWINGING OPEN, WHILE THE VEHICLE IS OPERATING.
ON 2/25/16, AFTER A SEVERE RAINSTORM, I WENT TO TURN ON MY CAR AND TRIED TO TURN ON THE WIPER BLADES, BUT THEY WOULD NOT COME ON. THE NEXT MORNING THEY DID TURN ON. THAT AFTERNOON, WHEN STARTING MY CAR, THE WIPER BLADES TURNED ON WITHOUT THE CONTROL BEING ACTIVATED. THE BLADES CONTINUED TO RUN EVEN WHEN THE CAR WAS TURNED OFF AND NO KEYS WERE IN THE IGNITION. THE ONLY WAY TO STOP THE BLADES WAS TO DISCONNECT THE FUSE FROM THE BOX. THIS HAS HAPPENED TWICE WHEN I WAS NOT AWARE OF THIS AND MY CAR BATTERY WAS DEAD WHEN I WENT TO START THE CAR. I CANNOT USE THE WIPER BLADES AT THIS TIME AS THEY WILL NOT TURN OFF. ACCORDING TO FORD MOTOR CO., THIS IS NOT COVERED UNDER THE RECALL ON THE WIPER BLADES SINCE MY CAR IS OUT OF WARRANTY. I HAVE HAD MY CAR IN THE DEALERSHIP TO REPAIR THE DEFECTIVE CLUTCH AND IT IS STILL NOT REPAIRED DUE TO FORD MOTOR CO NOT SENDING OUT THE NECESSARY PARTS IN A TIMELY MANNER. MY CAR IS SHUDDERING AND JERKING WHEN ACCELERATING AND CHANGING GEARS ON ALL TYPES OF ROADS. I HAVE HAD THIS ISSUE SINCE I BOUGHT THE CAR BRAND NEW. THE CRUISE CONTROL ON MY CAR WORKS INTERMITTENTLY. WHEN THE BATTERY IS DISCONNECTED AND THEN RECONNECTED, THE CRUISE WILL WORK FOR A FEW DAYS. FORD TECHNICIANS COULD NOT DIAGNOSE THE PROBLEM. THIS HAS BEEN A PROBLEM FOR AS LONG AS I HAVE HAD THE CAR.
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE JERKED AND THE BATTERY AND TIRE PRESSURE WARNING LIGHTS ILLUMINATED CONTINUOUSLY. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE DIAGNOSIS WAS UNKNOWN. THE TECHNICIAN STATED THAT THERE WAS A RECALL ON THE VEHICLE. THE VEHICLE WAS REPAIRED ACCORDING TO THE UNKNOWN MANUFACTURER RECALL; HOWEVER, THE FAILURE RECURRED A WEEK LATER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
FEB 29, 2016 WAS DRIVING TO WORK ON FREEWAY WHEN I NOTICED DRIVER DOOR WAS NOT CLOSED. I ATTEMPTED TO CLOSE DOOR BUT IT WOULD NOT STAY SHUT. I EXIT THE FREEWAY AND REPEATEDLY ATTEMPTING TO CLOSE THE DOOR. THIS HAS NEVER HAPPENED TO ME BEFORE. I WAS AFRAID OF WHAT POSSIBLY COULD HAVE HAPPENED. NOT TO ME BUT TO MY GIRLFRIEND WHO IS 5 MONTHS PREGNANT WITH OUR CHILD. IT IS THE CAR WE BOUGHT FOR HER BUT TODAY I DECIDED TO LEAVE HER MY TRUCK. "BETTER ME THEN HER" IS WHAT I WAS THINKING. I IMMEDIATELY SEARCHED GOOGLE TO SEE WHAT IT CAN POSSIBLY BE WHEN I CAME ACROSS THE RECALL FORD WAS HAVING. I DIDN'T SEE FORD FOCUS ON THERE AND WAS THINKING "WHY THE HELL NOT" IT SEEMS TO BE THE SAME PROBLEM. I CAME ACROSS FORUMS OF OTHER HAVE THE SAME HORRIBLE EXPERIENCE. I ALSO READ OF IT HAPPENING TO A WOMEN IN ARIZONA WHO HAD HER COST COVERED BY FORD. I CALLED MY DEALER WHERE WE PURCHASED THE VEHICLE AND WAS ADVISED THAT THE FOCUS IS NOT COVERED. I WAS GIVEN A CALL LATER DURING THE DAY WITH AN PRICE OF $682.56 TO HAVE IT FIXED. I CALLED A 1-800-392-3673 TO SPEAK WITH FORD AND EXPRESS MY CONCERN AND THE TERRIFYING EXPERIENCE OF MY DRIVE TO WORK. ALL I WAS TOLD I CAN DO IS HOLD ON TO MY RECEIPT IN CASE IT IS RECALLED IN THE FUTURE. I ASKED ABOUT THE WOMEN IN ARIZONA WHO HAD THE SAME EXPERIENCE AND WHY WAS HER COST COVERED AND NOT ANY OF THESE OTHER PEOPLE. I WAS TOLD HERS WAS PROBABLY DIFFERENT. I WAS SPEECHLESS AFTER THAT. AS OUR CALL CAME TO AN END ALL I COULD THINK ABOUT WAS ALL THESE COMPLAIN
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2012 Ford Focus → · Every Focus year → · How the figures are calculated →