Page 53 of 76 · complaints 2,601–2,650 of 3,770

2012 Ford Focus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Latches/Locks/Linkages › Doors › Latch
Filed Mar 1, 201672,000 milesFL

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE PARKED, THE REAR DRIVER SIDE DOOR LATCH FAILED TO CLOSE THE DOOR. THE CONTACT STATED THAT THE DOOR HAD TO BE TAPED CLOSED JUST TO DRIVE TO THE DEALER FOR REPAIR. THE REPAIRS WERE COVERED BY THE MANUFACTURER BECAUSE THE CONTACT JUST PURCHASED THE VEHICLE; HOWEVER, THE FAILURE RECURRED WITH THE REAR DRIVER SIDE DOOR. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCHES NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.

Unknown or Other
Filed Mar 1, 201627,388 milesAZ

IN AUGUST 2012 I WENT TO CLOSE MY DRIVERS DOOR AND IT WOULD NOT LATCH CLOSED. THE SAFETY LATCH HAD BROKEN IN THE OPEN POSITION AND MY DOOR WOULD NOT CLOSE AT ALL. I CALLED THE FORD DEALER AND THEY REPLACED THE LATCH UNDER THE WARRANTY. THEN ON FEBRUARY 27 2016 MY DAUGHTER WENT TO CLOSE THE FRONT PASSENGER DOOR, AND THE DOOR WOULD NOT LATCH SHUT. I HAD TO TIE THE DOOR CLOSED WITH ROPES TO HOLD THE DOOR CLOSED. BOTH TIMES THE CAR WAS PARKED. BUT AGAIN IT WAS THE DOOR SAFETY LATCH THAT FAILED AND BROKE IN THE OPEN POSITION. 50% OF THE DOOR LATCHES ON THIS CAR HAVE NOW FAILED. I KNOW THERE'S AN INVESTIGATION ONGOING ABOUT THE DOOR LATCHES FROM FORD, AND THAT MY CAR IS NOT PART OF THE RECALL. TODAY, MARCH 1 2016 FORD DIAGNOSED THE PROBLEM AS A FAULTY DOOR LATCH. THEY HAVE YET TO DECIDED IF THEY WILL COVER THE COST OF THE REPLACEMENT PART AND LABOR. IT'S MY PERSONAL BELIEF THAT THE REMAINING 2 LATCHES ON THE REAR DOORS WILL FAIL IN TIME. IT'S MY BELIEF THAT FORD NEEDS TO REPLACE ALL 4 SAFETY DOOR LATCHES.

Power Train
Filed Feb 29, 2016155,000 milesNH

THE FIRST TIME WAS GOING DOWN 93 IN BOSTON AREA WITH MY FAMILY THE CAR WENT INTO TRANSMISSION FAILURE WHY I WAS IN FAR LEFT LANE THE CAR WOULDNT GO OVER 20 AND I HAD TO CROSS OVER TO THE FAR LEFT LANE TO TREACH THE BREAKDOWN LANE. LUCKILY MY FAMILY WAS NOT IN ACCIDENT BECAUSE IT COULD'VE HAVE BEEN FAR WORSE. IT DID THE SAME THING A SECOND TIME WHEN I WAS GOING DOWN 293 AREA GOING TO A DOCTOR APPOINTMENT. THIS MAY END UP KILLING MY FAMILY IF IT DOESN'T GET RECALLED AND FIX. WE DON'T HAVE EXTRA MONEY TO BE REPAIRING IT OURSELF EVERY TIME IT DECIDES TO DO THIS.

Fuel/Propulsion System
Filed Feb 27, 2016125,000 milesTX

CAR DIES ON HIGHWAY WHILE DRIVING. FUEL SYSTEM AND SENSORS SEEMS TO BE FAILING OR FELL APART INSIDE THE VEHICLE IT WILL NOT SHOW APPROPRIATE FUEL LEVELS. IT STUTTERING AFTER FILLING UP TO FULL TANK. VEHICLE IS VERY DANGEROUS TO DRIVE ON A HIGHWAY TO WORK WHEN FUEL SYSTEM IS FAILING. MANY COMPLAINST HAVE BEEN FILED ON OTHER AUTOMITIVE WEBSITES AND FORUMS ABOUT THIS EXACT FUEL SYSTEM ISSUE. COLLAPSED FUEL SYSTEM / FUEL GUAGE I JUST PURCHASED THIS CAR 3 WEEKS AGO AND MY PREVIOUS PONTIAC GRAND PRIX 2006 GAVE ME LESS ISSUES THAN THIS FORD FOCUS. SOMETHING REALLY WRONG IS HERE WITH FORD, I THINK THEY HAVE GOTTEN TO A MASSIVE POINT THEY BELIEVE THEY CANNOT BE HELD RESPONSIBLE FOR THERE MISTAKES OR RECALLS SINCE THEY ARE TOO TIED INTO THE DEPENDECY OF ALL THE PEOPLE.

Power Train
Filed Feb 25, 201631,000 milesPA

I'VE ALREADY HAD PROBLEMS WITH THE TRANSMISSION (RECALL ISSUE) THAT CAUSES THE GRINDING AND JERKING OF THE VEHICLE...AND STILL HAVE TO ADDRESS THESE. BUT JUST THIS WEEK MY BLINKERS STARTED COMING ON (WHEN I TURNED OFF MY MOTOR), AND SOME ALARM STARTED SOUNDING UNTIL I STARTED UP THE CAR. REALLY, REALLY CONCERNED AT THIS POINT! NOT A SAFE VEHICLE. MY SECOND FORD FOCUS (MY 2003 WAS A DREAM!)...WONDERING WHAT WENT WRONG IN THE FACTORY!

Structure › Body1 injured
Filed Feb 24, 201640,000 milesFL

THREE OF MY 4 DOOR LATCHES STOPPED FUNCTIONING COMPLETELY. THEY DID NOT WORK WHETHER THE CAR WAS STATIONARY, IN MOTION, DRIVING, OR TURNING. WE HAD TO TIE THE DOOR HANDLES TO EACH OTHER FROM THE INSIDE TO KEEP THEM FROM FLYING OPEN WHILE DRIVING. WHEN YOU PUSHED THEM SHUT FROM THE OUTSIDE, THEY WOULD BOUNCE BACK OPEN. THIS ALSO CAUSED CONSTANT WARNING LIGHTS/SOUNDS FROM THE DASH. FORD STATED THERE WAS A RECALL, BUT OURS WERE NOT COVERED BECAUSE MY 4 DOOR LATCHES WERE PACKAGED AS A 4 PACK WHEREAS THE SERIAL NUMBERS FOR THE RECALLED LATCHES WERE SOLD IN INDIVIDUAL PACKAGING. SO THEREFORE, I WAS NOT COVERED DUE TO A LOOP HOLE. THE DOORS NOT SHUTTING PROPERLY (EVER) CAUSED WATER TO LEAK IN AND CAUSE OTHER PROBLEMS SUCH AS THE WINDOW MOTOR SHORTING OUT. I REACHED OUT TO CORPORATE AND CUSTOMER SERVICE AND WAS TOLD THEY WOULD NOT PAY FOR THE REPAIRS. I PAID FOR THE REPAIRS OUT OF POCKET BECAUSE I HAD TO.

Latches/Locks/Linkages › Doors › Latch
Filed Feb 24, 201647,000 milesCA

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR LATCH FAILED. THE CONTACT HAD TO MAKE A MINOR ADJUSTMENT TO GET THE DOOR TO CLOSE. THE CONTACT NOTIFIED TWO DEALERS WHO INDICATED THAT THE DOOR LATCH WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

Electrical System
Filed Feb 23, 201640,000 milesGA

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES PRIOR TO TAKING THE VEHICLE TO THE DEALER TO RECEIVE A MANUFACTURER'S RECALL REMEDY. AFTER THE REPAIR, THE FAILURE PROGRESSED RANDOMLY FOR LONGER THAN A YEAR. UPON DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WAS SLOW TO RESPOND AND THE REAR TIRES LOCKED WHEN ACCELERATING. THE CONTACT LATER EXPERIENCED THE VEHICLE STALLING WITHOUT WARNING. THE CONTACT HAD TO COAST THE VEHICLE OVER TO A FUEL STATION AND, AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED, SHOOK VIOLENTLY, AND STALLED. THE VEHICLE WAS NOT ABLE TO BE DRIVEN AND WAS TOWED TO THE DEALER FOR INSPECTION. THE CONTACT WAITED LONGER THAN A WEEK FOR THE DIAGNOSTIC RESULTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

Power Train1 injured
Filed Feb 23, 201630,000 milesWA

I HAVE BROUGHT MY VEHICLE INTO FORD SERVICE CENTER MULTIPLE TIMES REGARDING THE RECALL AND REPLACEMENT OF MY CLUTCH BECAUSE OF STALLING AND FAULTY ACCELERATION WHICH HAS ALMOST CAUSED ACCIDENTS ON 2 OCCASIONS MERGING INTO ONCOMING TRAFFIC AND ALSO INCREASING AN INJURY TO MY BACK PROBLEMS BY THE JUMPY ACCELERATION. FORD DEALER CLAIMS THAT THE REPLACEMENTS ARE ON SUCH A HIGH BACK ORDER THAT THEY INFORMED ME TO TRY BACK IN "NOVEMBER 2016" AND JUST RESET THE CLUTCH PROGRAMMING FOR NEW MEMORY AND INSISTS I DRIVE IT HARD AS POSSIBLE. THIS IS A SAFETY RISK FOR MYSELF AND OTHER DRIVERS . THE SPECIFIC RECALL IS FSA TITLE: TRANSMISSION CLUTCH SHUDDER / TRANSMISSION INPUT SHAFT SEAL WARRANTY EXTENSION FIELD SERVICE ACTION NUMBER: 14M01

Power Train
Filed Feb 23, 201628,000 milesAL

SHUDDERING, AND BUCKING ON TAKE-OFF. HESITATION AND DELAY IN ACCELERATION. CITY STREETS, FROM INTERSECTIONS, AND WORSENS WHILE TURNING A CORNER AND GENTLY ACCELERATING. KNOWN TRANSMISSION ISSUES WITH THIS MODEL. PROBLEM IS CONSTANT, AND CONTINUOUS.

Structure › Body
Filed Feb 22, 201660,000 milesCA

DOORS FLY OPEN WHEN DRIVING, THIS CAR IS 3 YEARS OLD LESS THAN 60,000 MILES AND IN THE LAST 4 MONTHS 3 OF MY FOUR DOORS HAVE FLOWN OPEN WHILE CAR IS IN MOTION. TWICE NOW WHEN MY TEEN DRIVER WAS BY HERSELF ROUNDING A CORNER FROM A STOP SIGN AND ONCE JUST GOING STRAIGHT ( DRIVERS DOOR) AT 40 MPH.

Seat Belts
Filed Feb 22, 2016MI

DRIVER SEAT BELT RECEPTACLE DOES NOT LATCH. I AM HAVING TO DRIVE WITHOUT SEAT BELT AS PART IS NOT IN STOCK AT DEALER. IT WILL TAKE ONE WEEK FOR PART. I SEE SIMILAR COMPLAINTS ON OTHER FORD FOCUS. CAN YOU OPEN AN INVESTIGATION?

Electrical System
Filed Feb 21, 201676,450 milesCA

MY VEHICLE LOST ALL POWER IN REGARDS TO ACCELERATION AND DECELERATION ON THE FREEWAY AT THE SPEED OF AROUND 40-45 MPH. I HAD TO COAST OVER TWO LANES AND ALMOST GOT REAR-ENDED. THE RPM WOULD REV UP BUT NO POWER. RESTARTED CAR AND PROBLEM WENT AWAY. NEXT DAY HAD TCM FLASHED AS PART OF RECALL. TWO DAYS LATER HAD THE SAME ISSUE ONLY GOING 60-65 ON FREEWAY. TRANSMISSION WENT HAYWIRE AND HAD TO COAST OVER AND ALMOST GOT REAR-ENDED AGAIN. THIS TIME CAR WOULDN'T RESTART FOR ABOUT 2 MIN. NO POWER. ENGINE REVVING AND COMPLETE LOSS OF POWER TWICE AND I FEEL THIS CAR IS A MAJOR ACCIDENT WAITING TO HAPPEN. I DO NOT FEEL SAFE WHILE DRIVING NOT KNOWING WHY MY CAR IS LOSING POWER EVEN AFTER THE SO CALLED SOFTWARE FIX.

Power Train
Filed Feb 19, 201661,000 milesIN

TRANSMISSION SHUTTERS AND SLIPS AND THE POWER STEERING JUST SHUTS DOWN AT TIMES, THIS IS VERY DANGEROUS. MY WIFE WAS MERGING ONTO THE INTERSTATE AND THE STEERING SHUTS DOWN THE ENGINE STILL RUNNING. SHE HAS TO SHUT THE CAR OFF AND START IT AGAIN TO GET THE POWER STEERING TO WORK. THIS HAS HAPPENED AROUND 10 TIMES.

Power Train
Filed Feb 18, 2016106,000 milesMN

FOR THE LAST TWO YEARS, OUR VEHICLE HAS HAD SEVERAL EPISODES OF VIOLENTLY MIS-SHIFTING, INTO A FINAL LOSS OF ACCELERATOR USE. THIS HAPPENS MANY TIMES WHEN WE ARE ON RURAL OR HIGHWAY, AND AT DIFFERING SPEEDS OF UP TO 70 MPH. WE HAVE BROUGHT IT IN FOR ALL REGULAR AND IRREGULAR MAINTENANCE TO LUTHER NORTH COUNTRY FORD IN COON RAPIDS, MN. THEY FIRST SAID IT WAS HOW THE "NEW TRANSMISSION WORKED", THEY THEN SAID IT WAS THE TCM CODES, THEN THE CLUTCH WAS REPLACED. THEN THE ONLY TIME THEY GOT CODES FROM THE CAR, WE HAD TO PAY 1200 DOLLARS BECAUSE IT WASN'T PART OF THE RECALL, BUT LESS THAN A MONTH LATER, WE HAD THE SAME SYMPTOMS. EVERY TIME THEY "FIX" THE PROBLEM IT HAPPENS AGAIN, SOMETIMES MONTHS APART, MOST RECENTLY IT WAS LESS THAN 24 HOURS AFTER THEY REPLACED THE CLUTCH. THEY THEMSELVES HAVE ADMITTED THEY HAVE NO IDEA OF HOW TO TRULY, PERMANENTLY, MAKE THE CAR SAFE TO DRIVE, BUT CONTINUALLY ALLOW US TO PICK IT UP AND DRIVE AWAY. WE HAVE TRUSTED THEM WITH EVERYTHING AND THE ASSUMPTION THAT THEY ARE GIVING US A TRUE AND HONEST TRY WHEN WORKING ON OUR CAR. NOW WE HAVE APPLIED FOR LEMON LAW, ONLY TO FIND OUT THAT WE DO NOT QUALIFY FOR THAT BECAUSE WE HAVE TRUSTED THE DEALER AND FORD, EXTENDING OVER THE WARRANTY/LEMON LAW REFUND PERIOD. MY WIFE JUST MADE THE LAST PAYMENT ON THIS VEHICLE, AND NOW (AS WE HAVE BEEN FOR SOME TIME) WE ARE AFRAID TO DRIVE IT, I AM USED TO HAVING TO PUT ON THE 4 WAY FLASHERS ONCE A DAY TO PULL OVER WHEN IT STOPS ACCELERATING. IF IT WAS SOMETHING LIKE THE WAS

Power Train
Filed Feb 18, 201660,000 milesMI

WHEN YOU DRIVE THE VEHICLE, THE TRANSMISSION SHUTTERS, SHAKES, SKIPS GEARS, AND SOMETIMES COMES TO AN ABRUPT HALT MAKING IT FEEL AS IF I HAVE BEEN REAR-ENDED. IT HAPPENS WHEN THE ENGINE IS COLD OR WARMED UP, AT ALL OUTSIDE TEMPERATURES AND CONDITIONS AND IS A GENERAL SAFETY ISSUE WAITING TO HAPPEN. I HAVE HAD MECHANICS THAT SPECIALIZE IN TRANSMISSIONS WARN AGAINST DRIVING IT AS IT COULD POTENTIALLY BE A VERY SEVERE OR LIFE THREATENING ISSUE. NONE OF THESE MECHANICS HAVE A SOLUTION FOR ME. REPLACING IT WOULD JUST PUT AN ALREADY BAD TRANSMISSION DESIGN BACK IN. FORD HAS DONE NOTHING FOR ME. AND I AM FRANKLY AFRAID FOR MY LIFE EVERY TIME I START IT UP. THE VEHICLE FEELS AS IF THE TRANSMISSION WANTS TO EXPLODE. SEVERAL TIMES I HAVE BRIEFLY LOST CONTROL OF THE VEHICLE AS THE TRANSMISSION JERKS FROM ONE GEAR TO ANOTHER. THIS IS MY ONLY VEHICLE FOR TRANSPORTATION AND IT IS TOTALLY UNSAFE. IS IT GOING TO TAKE PEOPLE DYING TO GET THEM TO FIX THIS? ARE WE HAVING ANOTHER GENERAL MOTORS MOMENT? WHY IS THE GOVERNMENT NOT DOING ANYTHING ABOUT THIS? YOUR QUESTION BELOW ABOUT THE DATES IS IRRELEVANT AS IT HAPPENS EVERY TIME I DRIVE IT,

Steering
Filed Feb 17, 201675,000 milesNC

THE ELECTRIC POWER STEERING SYSTEM REGULARLY FAILS TO START WHEN I TURN ON THE CAR. THIS SEEMS TO HAPPEN ESPECIALLY WHEN THE CAR IS COLD. WHEN IT DOES NOT START, IT OFTEN TIMES COMES ON WHEN I TURN ON INTERIOR LIGHTS, PUT THE CAR IN REVERSE, OR RESTART THE ENGINE. SOMETIMES IT DOES NOT COME ON AT ALL AND I AM FORCED TO DRIVE WITHOUT POWER STEERING. I HAVE READ MANY COMPLAINTS ONLINE ABOUT THIS PROBLEM HAPPENING TO OTHER FOCUS OWNERS AND HAVE SEEN THAT THIS ELECTRIC POWER STEERING SYSTEM HAS CAUSED PROBLEMS IN THE FUSION AS WELL.

Power Train
Filed Feb 16, 201625,300 milesNJ

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN PLACING THE CLUTCH IN REVERSE, THE VEHICLE FAILED TO MOVE. THE FAILURE RECURRED TWICE. THE ENGINE WARNING LIGHT ILLUMINATED. IN ADDITION, WHILE DRIVING 60 MPH, THE VEHICLE FAILED TO ACCELERATE AND STALLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,300.

Structure › Body
Filed Feb 15, 201680,000 milesOK

AS PART OF MY JOB, I DRIVE SENIOR CITIZENS TO THE STORE, ETC., IN MY CAR. ON FRIDAY, FEB. 12, 2016, I DROVE AN ELDERLY COUPLE; THE WIFE SAT IN THE BACK SEAT BEHIND THE DRIVER'S SEAT. I ASSISTED HER OUT OF THE CAR AND THEN ATTEMPTED TO SHUT HER DOOR, WHICH WOULD NOT LATCH SHUT AND STILL WON'T. I SHUDDER TO THINK WHAT WOULD HAVE HAPPENED IF THE CAR HAD BEEN MOVING WHEN THAT HAPPENED. TO GET HOME WITHOUT THE DOOR FLYING OPEN, I STRAPPED IT SHUT USING SEAT BELTS. THE DEALER CAN GET ME IN TOMORROW (TUESDAY). I GOOGLED THIS ISSUE AND FOUND MANY STORIES ABOUT OTHER FORD CARS BEING RECALLED BECAUSE OF THIS SAME ISSUE, JUST NOT MINE, THE 2012 FORD FOCUS, AND PEOPLE ASKING WHY THE FOCUS HASN'T BEEN INCLUDED IN THE RECALL. NEEDLESS TO SAY, I AM QUITE UPSET OVER THE POTENTIAL DANGER MY RIDERS HAVE BEEN IN, AND THAT I KNEW NOTHING ABOUT IT, AND DO NOT UNDERSTAND WHY FORD IS IGNORING THE FOCUS WHILE RECALLING THE REST OF THEM IF THESE LATCHES POSE A SAFETY RISK. IN THE MEANTIME, HOW CAN I DO MY JOB IF I KNOW MY RIDERS ARE AT RISK?

Structure › Body
Filed Feb 14, 2016CO

2012 FORD FOCUS. REAR PASSENGER DOOR FLEW OPEN WHILE CHILD SAFETY LOCK WAS ENGAGED. DOOR WILL NO LONGER LATCH. WHILE INVESTIGATING THIS ISSUE I HAVE LEARNED THIS IS A COMMON PROBLEM WITH THE 2012 FORD FOCUS. IT IS ALSO A $600 FIX. THIS IS NOT A WARE AND TEAR PROBLEM. DOORS SHOULD NEVER FAIL RISKING PASSENGERS SAFETY. I HAVE USED A STRAP TO TIE THE DOOR SHUT TO KEEP IT FROM FLYING OPEN AND HITTING SOMETHING OR SLAMMING SHUT ON A PASSENGER WHILE DRIVING.

Power Train
Filed Feb 13, 201628,743 milesDE

ONGOING ISSUE ' ON ACCELERATION CAR SHUDDERS, BOGS DOWN, JUMPS FORWARD, ALSO HEAR A GRINDING/CRUNCHING SOUND. I HAVE HAD MY CAR IN TO THE DEALER NUMEROUS TIMES AND I AM ALWAYS TOLD THIS IS NORMAL. I HAVE WRITTEN TO FORD AND THEY REFUSE TO CORRECT THE PROBLEM. IN REGARD TO THE QUESTION BELOW ' WHEN DID THIS HAPPEN? ' IT HAS BEEN HAPPENING SINCE I BOUGHT THE CAR IN 2012 BUT SINCE I WAS NOT ABLE TO ENTER THAT INTO THE BOX I ENTERED THE LAST DATE I BROUGHT IT IN TO THE DEALER FOR THIS ISSUE.

Power Train
Filed Feb 13, 2016108,000 milesOH

I HAVE HAD TRANSMISSION PROBLEMS SHORTLY AFTER I PURCHASED THE CAR. IT HAS HAD SEALS,CLUTCH TMC REPLACED AND ALSO A INSTRUMENT CONTROL PANEL AT MY EXPENSE SINCE THEY SAID I WAS OUT OF MY 3 YEAR 36,000 MILE WARRANTY. I HAD THE CAR AT THE DEALERSHIP SEVERAL TIMES WITHOUT RECEIVING ANY PAPERWORK ONLY TO BE TOLD TRANSMISSION WAS FINE AND THAT'S JUST THE WAY THE NEW CVT TRANSMISSION SHIFTS. CAR HAS ALWAYS HAS A HEISTATION ON TAKE OFF ROLE BACKWARDS ON INCLINES AND SHUDDERS LIKE CRAZY! MY WIFE WHO OWNS A 2014 FORD ESCAPE REFUSES TO DRIVE THE CAR COMPLAINING SHE DOESN'T FEEL SAFE IN IT. JUST TOOK IT BACK TO FORD WEEK OF FEBURARY 1ST AND THEY ARE NOW TELLING ME THE SEALS AND CLUTCH NEED TO BE REPLACED AT A COST OF $1500.00 TO ME AS IT IS OUT OF WARRANTY. THE CLUTCH WAS REPLACED IN NOVEMBER OF LAST YEAR AT 93,000 MILES. I DRIVE 480 MILES ROUND TRIP A WEEK TO WORK NOT INCLUDING GRAND KIDS SPORTING EVENTS. I FEEL FORD HAS SOLD ME A CAR AND NOW WANT TO PUNISH ME FOR THE MILES I DRIVE. I HAVE SOME PAPERWORK FROM THE DEALERSHIP ON WHAT WORK THEY HAVE DONE. SOMEONE PLEASE MAKE THE DEALSHIP AND FORD MOTOR COMPANY RESPONSIBLE FOR THIS POOR QUALITY TRANSMISSION THEY ARE PASSING REPAIR COST ON THE CONSUMER WHICH SHOULD BE ASHAMED OF AND ALLOWED TO DO.

Steering
Filed Feb 12, 2016120,000 milesFL

I WAS DRIVING HOME WITH MY CHILDREN AND THE ALERT LIGHT CAME ON TO SAY THERE WAS A STEERING PROBLEM THEN ALL OF A SUDDEN THE CAR DECIDED IT WANTED TO STEER ITSELF INTO ONCOMING TRAFFIC. I COULD MOVE THE STEERING WHEEL SO I SLAMMED ON THE BRAKES AND PUT CAR IN REVERSE TO GET INTO THE MEDIAN BEFORE GETTING HIT. MY GIRLS WERE SCREAMING AND CRYING. AFTER CARS PASSED I HAD TO SLAM THE STEERING WHEEL IN ORDER TO POP IT AND DRIVE LIKE I WAS IN MARIO CART TO GET HOME. THIS IS RIDICULOUS THAT THIS IS NOT A RECALL WHEN IT IS CLEARLY A MECHANICAL ISSUE WITH THIS PIECE OF CRAP CAR.

Steering
Filed Feb 11, 201692,000 milesTN

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 10 MPH, THE STEERING WHEEL BECAME INOPERABLE WITHOUT WARNING. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.

Power Train
Filed Feb 11, 201676,682 milesWY

CLUTCH WAS RECALL AND IT WAS REPLACED BY LOCAL DEALERSHIP INSTALLED NOV 2015, GILLETTE WY, AND NOW TRANSMISSION GAVE OUT, DEALERSHIP STATED THAT IT NEEDS AN OVERHAUL.

Steering
Filed Feb 11, 201680,000 milesVA

ELECTRONIC POWER STEERING FAILURE OCCURRED AGAIN WITH WARNING LIGHTS. I SHUT DOWN THE CAR AND IT CAME BACK ON. THE STEERING FAIRLY FREQUENTLY BRIEFLY STOPS WORKING. I EXPERIENCE THIS TYPICALLY WHILE PARKED BEFORE GETTING OUT ON THE ROAD.

Unknown or Other
Filed Feb 10, 201681,000 milesFL

FRONT DRIVER SIDE DOOR WILL NOT CONSISTENTLY LATCH CLOSED. CAR WAS PARKED WHEN I FIRST NOTICED THE DOOR WAS AJAR. HAD TO DRIVE WITH THE DOOR IMMOBILIZED BY SPEAKER WIRE AND HOLDING IT WITH MY HAND UNTIL I HAD TIME TO REPEATEDLY CLOSE IT IN HOPE OF IT STAYING SHUT. AFTER 45 MINUTES, IT STAYED SHUT UNTIL THE FEW TIMES I ACCIDENTALLY OPENED IT WITHOUT THINKING WHICH WOULD RESULT IN SIMILAR ADVENTURES IN GETTING IT TO CLOSE. SPEAKING TO THE DEALERSHIP, THEY KNEW EXACTLY WHAT PART I NEEDED WITHOUT MUCH EXPLAINING OF THE PROBLEM AND I WAS TOLD MY EXTENDED WARRANTY WOULD NOT COVER IT.

Fuel/Propulsion System
Filed Feb 9, 201695,000 milesAR

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 45 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST ACCELERATION. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE WAS MALFUNCTIONING AND NEEDED REPLACEMENT. THE CONTACT ALSO STATED THAT THE VEHICLE EXPERIENCED THIS FAILURE FOR ABOUT A YEAR AND HALF. THE DEALER HAD TO REPLACE THE CLUTCH UNDER A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

Structure › Body
Filed Feb 9, 201668,000 milesAZ

ONE DAY WHEN DAY OUR SON WAS A PASSENGER IN OUR DAUGHTER'S FOCUS AND THEY ARRIVED HOME, HE EXITED THE VEHICLE AND WHEN HE TRIED CLOSING THE DOOR, IT WOULDN'T CLOSE. I WENT TO CHECK IT OUT AND SURE ENOUGH IT WOULDN'T CLOSE (LATCH). AFTER A FEW TRIES WE DISCOVERED THAT IF WE SLAMMED THE DOOR AS HARD AS POSSIBLE, IT WOULD LATCH. WE DID THIS FOR A FEW WEEKS AND THEN ONE DAY IT JUST WOULDN'T LATCH NO MATTER HOW HARD YOU SLAMMED IT. WE DECIDED TO NOT ALLOW ANYONE TO DRIVE IN THE PASSENGER SEAT. WE HAD TO TIE THE SEAT BELT AROUND THE DOOR HANDLE SO THAT THE DOOR WOULD STAY CLOSED. ONCE THIS HAPPENED WE CALLED AND SCHEDULED AN APPOINTMENT WITH SAN TAN FORD TO FIX THE PROBLEM.

Power Train
Filed Feb 9, 201635,000 milesCA

THIS IS FOR THE SELECTSHIFT TRANSMISSION. MY VEHICLE HAS HAD MULTIPLE TRANSMISSION SHUDDERING ISSUES IN THE PAST, ONCE IN 2013, AND THEN AGAIN IN OCT OF 2014. THE ISSUES WERE "RESOLVED", BUT ON JAN 27TH, MY TRANSMISSION JUMPED AND MY CHECK ENGINE LIGHT CAME ON. JAN 28TH, MY TRANSMISSION STOPPED WORKING ALL TOGETHER WHILE DRIVING ON THE HIGHWAY, ALMOST CAUSING AN ACCIDENT. THE TRANSMISSION DISENGAGED AND WOULD NOT ENGAGE WITH THE CAR DECELERATING TO A STOP. THE TRANSMISSION CONTROL MODULE FAILED THIS TIME, AND THE CLUTCHES WERE SUPPOSED TO BE REPLACED AS WELL. THE CLUTCHES WERE NOT REPLACED LIKE THEY WERE PROMISED AND I AM AWAITING FOR THEM TO GET SCHEDULED AND SENT IN. I DO NOT FEEL SAFE DRIVING THIS VEHICLE.

Steering
Filed Feb 9, 201662,000 milesVA

ELECTRIC POWER ASSIST SYSTEM - LOST POWER STEERING. LOST POWER STEERING SEVERAL TIMES WHEN STARTING THEN RESET IT SELF WHEN SHUT OFF. LAST TIME HAPPENED WHILE DAUGHTER DRIVING CAR. NOW AT SHOP. BEING CHARGED $2200 TO FIX WHILE STILL PAYING ON VEHICLE. IRRITATING. I HAVE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE.

Unknown or Other
Filed Feb 8, 2016GA

THIS CAR HAS A CLUTCH PROBLEM AND FORD KNEW IT AND A RECALL WAS NEVER ISSUE. I NOW HAVE TO SPEND OVER $1400 TO REPAIR THE CAR.

Power Train1 injured
Filed Feb 7, 20162,172 milesOK

PURCHASED VEHICLE IN JUNE 9TH 2012, AFTER A WEEK OF DRIVING I NOTICED A VIBRATION WHEN THE CAR WAS SHIFTING FROM A DEAD STOP TO SECOND OR EVEN SOMETIMES INTO THIRD GEAR AND REPORTED THIS TO BILL KNIGHT FORD. SERVICE MANAGER WENT WITH MYSELF AND WIFE FOR A TEST DRIVE AND SAID THIS WAS NORMAL AND IF IT PERSISTED BRING IT BACK AND THEY WOULD TRY AND RESOLVED THE PROBLEM. WE TOOK THIS BACK TIME AND TIME AGAIN AND WAS TOLD FORD WAS WORKING ON THIS PROBLEM, FINALLY I INSISTED THAT THIS PROBLEM BE REPAIRED. I TOOK MY CAR IN AND BILL KNIGHT REPLACED THE CLUTCH AND THIS RESOLVED THE PROBLEM FOR ABOUT A MONTH, WHEN THE PROBLEM CAME BACK IT WAS MUCH WORSE AND IT EFFECTED MY GAS MILEAGE AND THE VIBRATION TURNED INTO A HEAVY SHUTTER AT TIMES. MY WIFE STARTED GETTING HEADACHES AND WITH HER HAVING SURGERY ON HER NECK I STARTED WONDERING IF THE FORD FOCUS WAS GIVING HER THE PROBLEM. I SUGGESTED THIS TO THE SERVICE ADVISOR AND HE JUST DID NOT EVEN WRITE THIS DOWN. MY WIFE HAS HAD 2 EPIDURAL SINCE THE FIRST REPAIR AND I HAVE TALKED WITH THE SERVICE MANAGER AND SALES MANAGER ABOUT THIS PROBLEM. THE SALES MANAGER WANTS ME TO TRADE THE CAR IN BUT I THINK THIS CAR SHOULD BE REPAIRED WITH A NEW WARRANTY ON THE DRIVE TRAIN OR I BE GIVEN A NEW CAR TO REPLACE THE DEFECTED ONE. FORD SHOULD ALSO PAY FOR ANY AND ALL OF MY WIFE'S MEDICAL BILLS INCLUDING PAIN AND SUFFERING, AND MY LOST TIME FROM WORK WHILE SHE WAS INCAPACITATED. I REALLY THINK BILL KNIGHT FORD SHOULD BE PUT ON NOTICE FOR SELLING CARS THAT

Power TrainCrash
Filed Feb 5, 201661,000 milesAL

I HAVE BEEN HAVING TRANSMISSION ISSUES WITH MY 2012 FORD FOCUS. WE PURCHASED THE CAR BRAND NEW OFF THE LOT IT HAD 4 MILES ON IT WHEN PURCHASED. NOT EVEN A YEAR AFTER PURCHASE WE STARTED HAVING ISSUES WITH THE GEARS NOT WANTING TO SHIFT PROPERLY. WE SENT CAR TO DEALERSHIP FOR REPAIR. IT WAS FIXED FOR A WHILE UP UNTIL RECENTLY AND WE HAVE BEEN TRYING TO GET IT FIXED SINCE. I GOT INTO A WRECK BECAUSE MY CAR BOGGED OUT AT A REDLIGHT CAUSING ME TO GET STUCK UNDER A REDLIGHT AND BEING HIT WHILE OCCUPYING THE ROAD. MY CAR HAS BEEN AT DEALERSHIP EVER SINCE. THEY CALLED US ABOUT ONE WEEK AFTER THE WRECK TO LET ME KNOW THAT THE RECALL FOR THE TRANSMISSION MODULE HAD BEEN FIXED AND THEY DROVE IT AND EVERYTHING CHECKED OUT FINE. SO MY HUSBAND GOES AND GETS THE CAR AND IT BREAKS DOWN ON HIM NOT FAR FROM LEAVING THE DEALERSHIP. THE CAR JUST COMPLETELY QUIT SHIFTING AND BOGGED OUT AND RPM SHOT UP WAY HIGH. HE HAD TO LEAVE ON THE SIDE OF THE ROAD. SO HERE GOES TRIP 3 BACK TO DEALERSHIP FOR REPAIRS FOR THE SAME THING THAT HAS SUPPOSED TO HAD BEEN FIXED. WHY HAS THE GOVERNMENT ISSUED A RECALL ON THE TRANSMISSION FOR THESE CARS. THEY ARE NOT SAFE TO DRIVE. SOMETHING NEEDS TO BE DONE.

Latches/Locks/Linkages › Doors › Latch
Filed Feb 4, 201646,016 milesTX

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 20 MPH, THE FRONT DRIVER DOOR OPENED INDEPENDENTLY. THE CONTACT MENTIONED THAT THE DOOR FAILED TO LATCH AND THE DOOR WARNING AJAR LIGHT CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE1600 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,016.

Electrical System
Filed Feb 4, 201641,191 milesCA

WINDSHIELD WIPERS TURNED ON TO WITHOUT COMMANDED INPUT FROM THE WIPER CONTROL STALK. WIPERS OPERATED AT VARIOUS OUTPUT SETTINGS (HIGH, LOW, AND INTERMITTENT) WITH THE CAR IGNITION POSITION IN EITHER THE ON OR OFF POSITION. THESE EVENTS HAPPENS WHILE DRIVING AND PARKED. CLEAR DAY WITH OUTSIDE AIR TEMPERATURE OF ABOUT 70F.

Power Train
Filed Feb 4, 201628,000 milesWA

THE VEHICLE HAS HAD ISSUES WITH THE TRANSMISSION FOR THE PAST COUPLE YEARS. THEY STARTED AROUND 28,000 MILES. IT HAS BEEN TO THE DEALERSHIP 4 TIMES FOR REPAIRS, INCLUDING FIXING INTERNAL COMPONENTS AND REPLACING SEALS. TODAY I TOOK IT AGAIN AND WAS TOLD THAT THE CLUTCH ASSEMBLY HAS TO BE REPLACED AND THERE IS A 3 MONTH WAIT FOR THE NECESSARY PARTS. THE VEHICLE JERKS AND SPUTTERS WHEN ACCELERATING AND HAS DIFFICULTY SHIFTING IN LOW GEARS IN PARTICULAR. THIS CREATES AN UNPLEASANT AND POTENTIALLY DANGEROUS DRIVING EXPERIENCE FOR ALL INVOLVED. AFTER RESEARCHING TODAY I UNDERSTAND THIS HAS BEEN A KNOWN ISSUE WITH THIS MODEL FOR YEARS AND THERE HAS STILL NOT BEEN A RECALL, ALTHOUGH THERE IS A CLASS ACTION LAWSUIT. I FIND IT ABSURD THAT MY REPEATED TRIPS TO THE DEALER FOR REPAIR HAVE ONLY PROVIDED FOR TEMPORARY, COSMETIC IMPROVEMENTS WHILE LEAVING THE KNOWN DEFECT IN PLACE AND THAT NOW THAT THEY ARE ACTIVELY ACKNOWLEDGING THE LARGER PROBLEM THERE IS A 3 MONTH WAIT TO HAVE THE PROPER REPAIR PERFORMED.

Steering
Filed Feb 3, 201682,500 milesIN

DURING NORMAL OPERATION THE "STEERING ASSIST FAILURE" LIGHT CAME ON AND THE STEERING LOCKED UP. MILEAGE AT TIME OF FAILURE WAS 82,500. FORD WOULD NOT COVER UNDER WARRANTY. VERY DANGEROUS SITUATION.

Power Train › Clutch Assembly
Filed Feb 3, 20163,800 milesCA

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 65 MPH, THE TRANSMISSION DOWNSHIFTED AND THE RPMS INCREASED RAPIDLY. THE BRAKE PEDAL WAS DEPRESSED AND THE TRANSMISSION RESPONDED NORMALLY. IN ADDITION, WHEN DRIVING AT LOW SPEEDS, THE TRANSMISSION EXHIBITED HESITATION AND LUNGED FORWARD UNEXPECTEDLY. THE FAILURE RECURRED NUMEROUS TIMES. THE FAILURE BECAME PROGRESSIVELY WORSE OVER A PERIOD OF TIME. AFTER THE SIXTH VISIT TO THE DEALER, THE MECHANIC CONFIRMED THAT THE CLUTCH ASSEMBLY WOULD NEED TO BE REPLACED. THE REQUIRED PART TO PERFORM THE REPAIR WOULD NOT BE AVAILABLE UNTIL TWO MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,800.

Power Train
Filed Feb 3, 2016NY

SINCE PURCHASED NEW, EVERY 15K-20K TRANSMISSION FAILURE. 5X CHANGES, NOW AT 85K SAME ISSUE, TRANSMISSION JERKS HARD, DOESN'T SHIFT. IN ADDITION, EVEN WITH THE EXTENDED WARRANTY, THEY ARE CLAIMING PART OF THE CLUTCH SYSTEM IS NOT ACTUALLY COVERED ONLY A PORTION OF IT.

Power Train
Filed Feb 2, 201645,100 milesFL

HAPPENING INTERMITTENTLY AFTER A COMPLETE STOP, HIGHWAY CITY AND RESIDENTIAL ROADWAYS THE TRANSMISSION EXHIBITS WHAT APPEARS TO BE SLIPPAGE CAUSING A DELAY OF THE VEHICLE TO MOVE AND ACCELERATE IN A MANNER THAT I WOULD CONSIDER TO BE SAFE. THIS BEHAVIOR GOES BACK TO 06/2012 AT THAT TIME MY TRANSMISSION CLUTCHES WERE REPLACED AND NOW AGAIN THE SAME PROBLEM IS HAPPENING. AFTER TAKING THE VEHICLE IN FOR SERVICE ON 02/01/2016 I MADE THE DEALERSHIP REP AWARE AND WAS TOLD IT WOULD BE LOOKED INTO. AFTER PICKING UP MY VEHICLE I WAS TOLD THAT THE "TRANSMISSION WAS OPERATING NORMALLY AT THIS TIME" I WAS ALSO TOLD THAT FORD HAS AN ACCEPTABLE AMOUNT OF SLIPPAGE CONSIDERED ACCEPTABLE AND MY VEHICLE WAS CONSIDERED "NORMAL" I AGAIN EXPLAINED THAT THIS DEFECT OCCURRED INTERMITTENTLY SO A TECH WAS NOT LIKELY TO ENCOUNTER IT IN A TEST DRIVE. I DO CONSIDER THIS BEHAVIOR A SAFETY CONCERN AND THIS IS THE REASON THAT I AM FILING THIS REPORT.

Service Brakes
Filed Feb 2, 201686,000 milesTX

THE TRANSMISSION ON MY VEHICLE HAS FAILED MULTIPLE TIMES WHILE DRIVING THE VEHICLE. WHILE DRIVING AT IDLE SPEEDS, THE CAR SHAKES. THE TRANSMISSION FAILED WHILE I WAS TURNING IN AN INTERSECTION AND STALLED. IT THEN LURCHED FORWARD AND CONTINUED TO FUNCTION IN A LURCHING AND JERKY MANNER. JUST YESTERDAY, I COULD NOT SLOW THE CAR WHILE TRAVELING AT 50 MPH, DESPITE PRESSING THE BRAKES, DUE TO THE ERRATIC BEHAVIOR OF THE TRANSMISSION. THIS LURCHING, JERKING, ERRATIC BEHAVIOR IS EXTREMELY DANGEROUS AND COULD POTENTIALLY BE DEADLY. I HAVE HAD THE TRANSMISSION WORKED ON A TOTAL OF THREE TIMES. EACH TIME, THE DEALERSHIP TOLD ME THAT THE PROBLEM WOULD BE FIXED. THIS IS HIGHLY IRRESPONSIBLE FOR FORD TO IGNORE THIS ISSUE AND CONTINUE TO PUT CUSTOMERS IN HARMS WAY. THIS IS AN INAPPROPRIATE WAY TO HANDLE A LIFE-THREATENING ISSUE.

Unknown or Other
Filed Feb 1, 201618,111 milesCA

DOOR LATCHES FAULTY, AS IN REGARDS TO NHTSA ACTION NUMBER PE16001. LEFT FRONT DOOR LATCH FAILED, LEFT REAR DOOR LATCH FAILED ABOUT TWO WEEKS LATER. VEHICLE WAS PARKED IN BOTH INSTANCES. DOORS WOULD NOT CLOSE. HAD TO TIE SHUT TO DRIVE TO DEALER FOR REPLACEMENT OF LATCHES. AT TIME OF SECOND INCIDENT, SERVICE MANAGER SENT ME AN EMAIL STATING THAT FORD WAS NOW GOING TO BE REPLACING ALL DOOR LATCHES ON THIS MODEL WHEN ONE FAILED. HOWEVER, THIS WAS NOT DONE ON MY VEHICLE.

Steering
Filed Feb 1, 201692,000 milesTX

LOST POWER STEERING. RECEIVED "STEERING ASSIST FAULT" MESSAGE. VEHICLE CAN BE DRIVEN, BUT COMPLETE POWER STEERING LOSS. HAPPENED INTERMITTENTLY OVER LAST YEAR, BUT USUALLY RIGHTED ITSELF UPON VEHICLE RESTART. LAST COUPLE OF MONTHS, THE PROBLEM IS CONSTANT... NO POWER STEERING AT ALL. READING FORUMS, IT'S OBVIOUS THAT THIS IS A MANUFACTURER PROBLEM, BUT STILL NO RECALL ISSUED. WOULD COST OVER $1800 TO REPAIR. VEHICLE HAS A LITTLE OVER 92,000 MILES. OTHER THAT THIS ISSUE, GREAT CAR.

Power Train
Filed Feb 1, 201659,324 milesCA

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 35 MPH, THE ENGINE LIGHT ILLUMINATED THAT THE TRANSMISSION WAS HOT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A FAULTY SEAL IN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHEN THE VEHICLE WAS PARKED ON A HILL, IT DRIFTED IN REVERSE. THE VEHICLE WAS REPAIRED TWICE FOR THE SAME FAILURE; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,324. UPDATED 04/26/16*LJ UPDATED 09/06/16 *LJ *JS

Power Train
Filed Jan 29, 201678,288 milesPA

MY CAR HAS BEEN SHUTTERING AND JERKING AND SHAKING DOES NOT SHIFT INTO GEARS AND THE CAR DROPPED AND WILL ACCELERATE BY ITS SELF . THIS IS AN ONGOING ISSUE SINCE I BOUGHT THE CAR IN 2014

Power Train
Filed Jan 29, 201622,511 milesMD

POWER-SHIFT 6 SPEED TRANSMISSION. ERRATIC CLUTCH CHANGES, GRINDING, HESITATION, UNWANTED GEAR CHANGES IS HEAVY TRAFFIC LOWER GAS MILEAGE. AFTER 3 SOFTWARE UPDATES (JANUARY 2013, DECEMBER 2014, AUGUST 2014, NOV 2015), AND A PARTS CLUTCH REPLACEMENT (DECEMBER 2014), THE CAR STILL DOES NOT RUN PROPERLY. CAR WORKED FINE FOR A FEW DAYS, THEN WENT BACK TO THE SAME PROBLEM. FORD ADMITS THAT THE FOCUS CLUTCH ASSEMBLY IS DEFECTIVE AND ON 12 NOVEMBER, 2015, FORD AGREED TO REPLACE IT. HOWEVER, I AM IN THE 10TH WEEK OF WAITING, AND STILL NO CLUTCH. I MUST USE MY VEHICLE AND IT IS GETTING WORSE EVERY WEEK. FORD SAYS THERE IS NO RECALL, ONLY A SOFTWARE UPDATE. I HAVE NOTICED THAT THE INTERNET IS FILLED WITH OTHER FOCUS OWNERS WITH THE SAME PROBLEM. EVEN THE MECHANICS AT MY FORD DEALER FEEL THE CARS ARE GETTING MORE DANGEROUS AS THEY AGE. MY WIFE IS AFRAID TO DRIVE THE CAR AND I HAVE BEGUN TO USE THE MANUAL SHIFT OPTION INSTEAD OF THE DRIVE OPTION.

Structure › Body
Filed Jan 29, 201662,158 milesFL

AFTER OPENING THE DRIVER'S DOOR, IT WOULD NOT CLOSE. TOOK TO FORD AND THEY SAID THE DOOR LATCH WAS FAULTY AND NEED REPLACING AT PART COST OF OVER 450 DOLLARS. BOUGHT A NEW CAR INSTEAD.

Structure › Body
Filed Jan 28, 201653,000 milesNV

I UNLOCK THE CAR AND OPENED THE REAR DOOR AND TRIED TO CLOSE IT BACK AND IT WOULDN'T CATCH THE LATCH STOPPED WORKING. THE DOOR WOULDN'T STAY CLOSED EVEN WHEN I TRIED TO LOCK IT. I WAS TOLD BY DEALER THERE WAS NO RECALL ON IT. I HAVE ATTACHED AN INVOICE OF THE REPAIR.

Electrical System
Filed Jan 27, 201650,000 milesGA

I HAVE TAKEN MY CAR IN FOR SERVICE 16-18 TIMES FOR PROBLEMS WITH THE SYNC AND THE TRANSMISSION SINCE I BOUGHT THIS CAR. I HAVE HAD BOTH THE SYNC MODULE AND THE TRANSMISSION MODULE RESET REPEATEDLY AND FINALLY REPLACED. I HAVE HAD THE CLUTCH REPLACED TWICE IN TWO YEARS. THE WORSE INCIDENT AND THE REASON FOR THE SECOND CLUTCH WAS BECAUSE THE CAR'S TRANSMISSION FAILED COMPLETELY WHILE I WAS DRIVING APPROX. 45 MILES AN HOUR DOWN A VERY BUSY TWO LANE CITY ROAD. I WAS ABLE TO PULL OVER, TURN OFF THE CAR AND RESTART THE CAR AND GOT ABOUT 3 MILES FROM HOME AND IT FAILED AGAIN. I WAS LITERALLY IN THE TURNING LANE FOR MY SUBDIVISION AND IT FAILED AGAIN. I HAD TO HAVE THE CAR TOWED FROM MY HOUSE. I WAS LUCKY I WAS NOT INVOLVED IN AN ACCIDENT. FORD REFUSED TO BUY BACK MY CAR WHEN I REQUESTED IT. I HAVE COPIES OF MY SERVICE RECORDS AS DOES CHEROKEE LINCOLN FORD OF ALPHARETTA, GA.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Ford Focus → · Every Focus year → · How the figures are calculated →