Page 50 of 76 · complaints 2,451–2,500 of 3,770

2012 Ford Focus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Structure › Body
Filed Jun 19, 201665,000 milesFL

SEPTEMBER 28 2015 THE PASSENGER SIDE REAR DOOR WOULD NOT STAY CLOSED. I PAID $335 FOR THE REAR DOOR LATCH TO BE REPLACED. TODAY, JUNE 19, 2016, MY DRIVER SIDE DOOR WILL NOT STAY CLOSED. I COMMUTE TO WORK AND DO NOT FEEL SAFE DRIVING WITH THIS DEFECT.

Structure › Body
Filed Jun 18, 201677,000 milesAZ

DURING NORMAL OPERATION OF THE FRONT PASSENGER SIDE DOOR WHILE THE CAR WAS STATIONARY, A DEFECT IN THE ENGINEERING AND MANUFACTURE OF THE DOOR LATCH ASSEMBLY OCCURRED. THE DOOR WILL NO LONGER STAY CLOSED ON ITS OWN. THIS PRESENTED AN IMMEDIATE DANGER UPON LEAVING THE PARKING SPACE, AS THE DOOR SWUNG OPEN WHEN TURNING THE VEHICLE. THE VEHICLE CANNOT BE SAFELY DRIVEN IN THIS CONDITION.

Structure › Body
Filed Jun 17, 201678,000 milesTX

REAR PASSENGER DOOR ON DRIVER SIDE WILL NOT LATCH IN THE CLOSED POSITION. REQUIRED DOOR TO BE SECURED WITH ROPE FROM THE INSIDE TO PREVENT DOOR FROM OPENING WHILE OPERATING VEHICLE. VEHICLE IS NOW SUSCEPTIBLE TO THEFT OF CONTENTS OR VEHICLE ITSELF SINCE DOOR WILL NOT SECURE IN A LOCKED POSITION.

Electrical System
Filed Jun 17, 201620,000 milesFL

FOR THREE YEARS FROM 2013 TO CURRENT I REPORTED MY CAR HAVING INTERMITTENT ELECTRICAL ISSUES WHERE MY POWER STEERING WOULD JUST FAIL AND MY SPEEDOMETER WOULD CEASE TO FUNCTION THIS COULD HAPPEN WHILE DRIVING OR STATIONARY.... I REPORTED THIS TO FORD AND OVER THE COURSE OF THREE YEARS HAD THE ISSUE INSPECTED BUT THEY COULD NOT RESOLVE THE ISSUE.. NOW THE CAR IS OUT OF WARRANTY BUT SAY IT IS DUE TO FAULTY CENSORS.

Unknown or Other
Filed Jun 17, 201663,332 milesAZ

REAR DOOR LATCH FAILED. THE DOOR WOULD NOT STAY CLOSED. I HAD PREVIOUSLY HAD THE LATCH ON THE FRONT DOOR REPLACED SEVERAL MONTHS AGO. I REALIZED THAT THIS IS AN ONGOING ISSUE ON THE 2012 FORD FOCUS WHEN I CHATTED WITH ANOTHER OWNER OF A 2012 FORD FOCUS WHO WAS IS FOR THE THIRD TIME FOR A DOOR LATCH REPLACEMENT. LUCKILY, I HAVE AN EXTENDED WARRANTY AND MY COST WAS $100. THE COST WITHOUT A WARRANTY WOULD BE ALMOST $275. THIS SHOULD NOT COST THE OWNERS OF THESE CARS ANYTHING. THIS IS A SAFETY ISSUE. THESE LATCHES FAIL WITHOUT WARNING. BOTH TIMES THAT THE LATCHES FAILED, THEY WORKED FINE THE PREVIOUS DAY

Power Train
Filed Jun 16, 2016111,000 milesVA

EVER SINCE WE PURCHASED THE VEHICLE BRAND NEW, THE VEHICLE HAS SHUDDERED AND HAD TRANSMISSION ISSUES. FOR DIS REFUSING TO FIX THE ISSUE. I WAS LEFT STRANDED ON THE ROAD BECAUSE THE TCM HAD TO BE REPLACED. PCM AND TCM HAVE BEEN REPROGRAMMED MULTIPLE TIMES AND THE CLUTCH HAS BEEN REPLACED IN IT 3 OR 4 TIMES AS WELL. FORD KEEPS SAYING THAT THIS IS NORMAL AND HOW IT SHOULD OPERATE THE SHUDDER AND JERKIGN HAPPENS MOSTLY WHEN TAKING OFF FROMA STOP LIKE AT A STOP LIGHT

Structure › Body
Filed Jun 16, 201673,000 milesFL

THIS COMPLAINT IS FOR A SECOND DOOR LATCH MALFUNCTION. THE FIRST COMPLAINT WAS ON THE FRONT DRIVER SIDE DOOR (ODI# 10818622 ). THIS ONE IS FOR THE DRIVERS SIDE BACK DOOR OF THE SAME CAR. IT MALFUNCTIONED WHILE OUR DAUGHTER WAS DRIVING ON A HIGHWAY AND IT FLEW OPEN. IF THERE HAD BEEN A CHILD IN THE BACK SEAT THAT HAD TAKEN OF THE SEAT BELT (WE KNOW HOW CHILDREN CAN BE) THAT CHILD WOULD HAVE FALLEN OUT.

Unknown or Other
Filed Jun 16, 201641,000 milesTX

DRIVE SIDE DOOR WILL NOT STAY LATCHED. DOOR SWINGS OPEN WHILE DRIVING ON HIGHWAY. DOOR MUST BE SECURED WITH A BUNGIE CORD. FORD REFUSES TO PAY FOR DAMAGE CITING I NOT BEING THE FIRST OWNER OF THE VEHICLE. ONE WEEK AND THE PROBLEM STILL HAS NOT BEEN RESOLVED. PART IS ON ORDER. FORD IS NOT CONCERNED WITH THE SAFETY OF THEIR CUSTOMERS!

Unknown or Other
Filed Jun 15, 201679,000 milesCA

DOOR LATCHE ON DRIVER DOOR WOULD NOT LATCH. WHILE TRAVELING DOWN HIGHWAY 178 THE DRIVERS DOOR CAME OPEN AND WOULD NOT LATCH CLOSED. I CONTACTED THE LOCAL FORD DEALERSHIP AND THEY SAID THERE WAS NO RECALL ON THE DOOR LATCHES. I THEN LOOKED ON SAFE CAR AND FOUND THAT THERE HAS BEEN OTHER INCIDENTS OF THE SAME NATURE. I TOOK MY 2012 FORD FOCUS TO THE DEALER TO BE EVALUATED AND THEY SAID THE DOOR LATCH WAS BAD. I F THERE HAS BEEN SO MANY INCIDENTS WHY ISN'T A RECALL BEEN ISSUED.

Structure › Body
Filed Jun 15, 201640,000 milesCA

TWO OF THE DOORS ON MY 2012 FORD FOCUS FLEW OPEN WHEN DRIVING IN SEPARATE INCIDENTS. I HAD TO GET EACH FIXED INDIVIDUALLY FOR $500 EACH.

Fuel/Propulsion System
Filed Jun 14, 201610 milesFL

FORD FOCUS SE 2012 [XXX] PURCHASED 08/25/2011. SINCE NEW, THE VEHICLE SHUDDER AND SHAKE BECAUSE TRANSMISSION PROBLEMS. IT WAS AGAIN ON THE DEALER IN MAY 2016 FOR 2 WEEKS, AFTER HAVING TO WAIT 20 DAYS FOR THE PARTS TO ARRIVE, AT PINES FORD IN PEMBROKE PINES, FL. DURING THIS REPAIR ALSO, ONE OF THE ENGINE MOUNTS WAS FOUND BROKE AND THE DEALER AND FORD MOTOR COMPANY REFUSED TO PAY FOR THE REPLACEMENT AND THE LABOR, $ 250 DOLLARS TOTAL. REALLY? FOR AN ENGINE MOUNT? THE DEALERSHIP SERVICE ADVISOR REFERRED TO THE ENGINE MOUNT AS A "TEAR AND WEAR" PART. REALLY? THIS IS THE FIRST TIME IN MY LIFE I HAVE TO REPLACE AN ENGINE MOUNT ON A VEHICLE 65K MILES OLD. WHAT ABOUT ALL THE SHUDDERING AND SHAKING TO THE ENGINE AND TRANSMISSION COMPONENT? SINCE NEW, THE CAR HAS BEEN AT THE DEALER IN MORE THAN 8 OCCASIONS. IN TWO OF THIS OCCASIONS, IT TOOK AT LEAST 2 WEEKS TO GET THE CAR BACK. THE TCM HAS BEEN REPLACED AND REPROGRAMMED SEVERAL TIMES, THE CLUTCH AND OR TRANSMISSION IN MORE THAN 2 OCCASIONS. THE DEALER SERVICE ADVISOR HAS ALWAYS TRIED TO CONVINCE US THAT THE SHUDDERING AND SHAKING IS "NORMAL" AS HE CALLED. IN TWO OCCASIONS THE VEHICLE STALL AND REFUSE TO COME BACK TO LIFE UNTIL 30 MINUTES PASSED. DURING LAST MONTH REPAIR ALSO A CASE WAS OPEN WITH FORD MOTOR COMPANY ON 4/28/2016 [XXX] WAS CLOSED BY [XXX] WITHOUT OUR CONSENT. CASE IS STILL OPEN AND VALID. CAR IS A LEMON, PLAIN AND SIMPLE. 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Steering
Filed Jun 13, 201680,000 milesGA

MY POWER STEERING STARTED WORKING ONLY INTERMITTENTLY AND HAS NOW COMPLETELY STOPPED WORKING. MY CAR IS NECESSARY FOR MY JOB AND SO I HAVE NO CHOICE BUT TO DRIVE IT THIS WAY. I HAVE DONE RESEARCH AND FOUND THAT FORD IS AWARE OF THE PROBLEM AND HAS RECALLED OTHER MODELS, BUT NOT THE FOCUS. I HAVE CONTACTED FORD AND WAS TOLD THAT THERE IS NO RECALL FOR THIS ON THIS MODEL AND THAT I WOULD HAVE TO REPAIR IT AT MY EXPENSE.

Latches/Locks/Linkages › Doors › Latch
Filed Jun 13, 2016118,827 milesVA

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE FRONT AND REAR DRIVER SIDE DOOR FAILED TO LATCH AND OPEN INADVERTENTLY WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,827.

Unknown or Other
Filed Jun 13, 201675,000 milesAZ

WHILE DRIVING STRAIGHT ON A NEIGHBORHOOD ROAD, THE LATCH ON THE DRIVERS SIDE DOOR SUDDENLY BROKE AND THE DOOR SWUNG OPEN. SIMILAR ISSUES LED TO RECALLS IN THE FIESTA, BUT NOT YET THE FOCUS.

Structure › Body › Door
Filed Jun 13, 2016100,000 milesAZ

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE PASSENGER SIDE DOOR OPENED INDEPENDENTLY. THE CONTACT HAD A PASSENGER THAT HELD THE DOOR SECURED MEANWHILE THE VEHICLE IN MOTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH MECHANISM FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Unknown or Other
Filed Jun 13, 2016TX

I OPENED THE DRIVER'S SIDE REAR DOOR TO TAKE OUT A FEW GROCERIES, AND WHEN I WAS GOING TO SHUT THE DOOR, IT JUST BOUNCED BACK. NOW IT JUST WON'T CLOSE AT ALL, (IT WON'T LATCH ON) AND I HAVE TO TIE IT DOWN.

Steering
Filed Jun 12, 2016GA

ON THE 6/9/2016 AND ON THE 6/12/2016 I WENT OUT TO START MY CAR, AN INDICATOR LIGHT COMES ON THAT SAY STIRRING ASSISTANT OR SYSTEM, IT DOES IT VERY FAST, FAILURE. THEN THE STIRRING WHEEL BECOMES IMPOSSIBLE TO TURN. I COULDN'T LEAVE MY DRIVE WAY.

Unknown or Other
Filed Jun 12, 2016TX

DRIVER SIDE DOOR CAME OPEN WHILE MAKING A TURN ON A RESIDENTIAL STREET AT LESS THAN 10MPH. 2012 FOCUS TITANIUM HAD APPROXIMATELY 52,000 MILES AT TIME OF INCIDENT.

Power Train
Filed Jun 10, 201656,000 milesCA

WE HAD TO HAVE THE FRONT SUSPENSION REPAIRED 3 TIMES IN THE FIRST 5,000 MILES. THERE WAS A MAJOR KNOCKING SOUND AND YOU COULD FEEL MOVEMENT IN THE STEERING WHEEL WHEN THE CAR WAS TRANSISTIONING OVER A SPEED BUMP OR INTO A DRIVEWAY. RIGHT AFTER THIS WAS FIXED, AFTER THE THIRD REPLACEMENT OF THE SAME PARTS, THE TRANSMISSION HAD TO BE REPAIRED 4 TIMES, 3 TIMES THE CLUTCH PACK FAILED WHICH HAPPENED REGULARLY EVERY 10,000-12,500 MILES. THE CAR WOULD JERK VIOLENTLY DURING START OF MOVING AND THEN THE CLUTCH WOULD SLIP WHILE DRIVING AT SPEED. THE CLUTCH PACK WAS REPLACED 3 TIMES. THE LAST TIME THE TRANSMISSION JUST FAILED TO SHIFT INTO ANY GEAR, FORWARD OR REVERSE, THIS HAPPENED WHILE THE CAR WAS MOVING IN A PARKING LOT. WE ARE AFRAID THIS WILL HAPPEN DRIVING ON THE STREET, THROUGH AN INTERSECTION, GETTING ON OR DRIVING ON A FREEWAY. THE DEALER LOOKED AT IT, THEY SAID THE ONBOARD COMPUTER SHOWED A FAILURE CODE, THEY RESET THE CODE AND THEN STATED THERE WAS NO PORBLEM. WHEN ASKED WHY THE PART THAT THE FAILURE CODE SAID WAS BAD WAS NOT REPLACED THE DEALER STATED THAT THERE WAS NO PROBLEM AND JUST DRIVE THE CAR. IF IT FAILS AGAIN HAVE THE CAR TOWED IN AND THEY WILL CHECK AGAIN.

Structure › Body
Filed Jun 10, 201634,775 milesCA

FAILED DOOR LATCH ON DRIVERS DOOR. WAS PULLING OUT AND CHIME SOUNDED INDICATING DOOR WAS AJAR. TRIED TO CLOSE BUT LATCH WAS NOT ENGAGING. HAD TO DRIVE HOME WHILE HOLDING THE DOOR TO PREVENT IT FROM FLYING OPEN IN TRAFFIC. THIS IS MY 2ND LATCH INCIDENT IN FIVE MONTHS. I HAD THE PASSENGER DOOR REPAIRED FOR THE SAME ISSUE. THIS SHOULD NOT BE HAPPENING TWICE ON A CAR WITH LESS THAN 35,000 MILES (OR ANY MILEAGE). FORD NEEDS TO ADDRESS THIS POTENTIALLY DANGEROUS SITUATION AND ISSUE A RECALL.

Unknown or Other
Filed Jun 10, 2016CA

DEFECTIVE DOOR LATCH (DRIVER SIDE). DOOR LATCH DOES NOT ENGAGE AND "LOCK" CLOSED TO SECURE DOOR. DOOR REMAINS OPEN AT ALL TIMES. MY 16 YEAR OLD DAUGHTER WENT TO START HER CAR FOR SCHOOL THIS MORNING AND NOTICED THAT THE DRIVER SIDE DOOR WOULD NOT SHUT. UPON INVESTIGATION I NOTICED THAT THE LATCH WOULD NOT ENGAGE AND REMAINED IN THE "OPEN" POSITION AT ALL TIMES.

Latches/Locks/Linkages › Doors › Latch
Filed Jun 9, 2016FL

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR LATCH FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE LATCH WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. THE VIN WAS NOT AVAILABLE. UPDATED 08/22/16*LJ

Steering
Filed Jun 9, 2016126,066 milesCA

ON 6/82016 I WAS DRIVING TO WORK IN THE EARLY MORNING , AS I ACCELERATED FORWARD WHILE TURNING THE CORNER AT A ELEMENTARY SCHOOL ZONE, A STEERING ASSIST FAULT ERROR MESSAGE APPEARED ON MY INSTRUMENT CLUSTER. THEN I LOST ALL STEERING AND I COULD NOT TURN THE WHEEL TO AVOID THE SMALL CHILDREN AND PARENTS THAT WERE AT THE CORNER WAITING FOR ME TO PASS.I SLAMMED ON THE BRAKES AND AVOIDED A LIFE CHANGING TRAGEDY. I TOWED THE CAR TO SANTA MARGARITA FORD WHO INFORMED ME THAT THE ELECTRONIC POWER STEERING BOX FAILED AND THE REPAIR WAS GOING TO BE $1,895. I CALLED FORD AND TALKED TO ALEX (CASE # TAS-9779156-D5J4Q5) WHO TOOK MY REPORT , CHECKED AND QUICKLY RETURNED WITH BAD NEWS THAT THERE WAS NOTHING THEY CAN DO. I ASKED HIM IF SOMEONE NEEDED TO DIE FOR FORD TO TAKE RESPOSIBLITY FOR THIS UNSAFE SYSTEM, BUT GOT NO REPLY.

Structure › Body
Filed Jun 8, 201645,000 milesAZ

DOOR LATCHES NOT WORKING. FIRST STARTED WITH RIGHT REAR DOOR FAILURE, THEN MIGRATED TO DRIVER'S DOOR FLYING OPEN ON DRIVER WHEN MAKING A RIGHT HAND TURN. FORD WILL NOT COVER THIS BECAUSE THE CAR IS OUT OF WARRANTY.

Latches/Locks/Linkages › Doors › Latch
Filed Jun 8, 201680,000 milesCA

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER SIDE DOOR OPENED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE DOOR FAILED TO LATCH AND REMAIN CLOSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000.

Steering
Filed Jun 7, 2016110,000 milesAZ

POWER STEERING FAULT SERVICE ASSISTANT

Power Train
Filed Jun 7, 201660,000 milesAR

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 60 MPH, THE TRANSMISSION SLIPPED OUT OF DRIVE INTO NEUTRAL WITHOUT WARNING. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND IT RETURNED TO NORMAL. THE DEALER DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Structure › Body
Filed Jun 7, 201654,000 milesNM

DOOR LATCHES DON'T SEEM TO BE BROKEN BUT PASSENGER DOOR WONT CLOSE AT ALL OR STAY SHUT. I WAS DRIVING ON THE HIGHWAY WHEN SUDDENLY THE DOOR JUST BLEW OPEN.

Structure › Body
Filed Jun 6, 201658,000 milesFL

CAME OUT OF THE STORE, LOADED GROCERIES INTO CAR, OPENED DRIVER DOOR AND GOT IN. TRIED TO CLOSE DOOR AND IT BOUNCED BACK OPEN. ATTEMPTED TO RESET THE DOOR LATCH, BUT THE DOOR WOULD NOT LATCH. HAD TO DRIVE THE CAR HOME WHILE HOLDING THE DOOR CLOSED. DOOR WILL NOT CLOSE. SHOWS DOOR AJAR WARNING UNLESS I PUSH IT VERY HARD AND LEAVE IT.

Latches/Locks/Linkages › Doors › Latch
Filed Jun 6, 201694,065 milesAZ

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR OPENED WITHOUT WARNING WHILE IN MOTION. THE FAILURE WAS DUE TO A FAILED LATCH. THE FAILURE RECURRED TWO WEEKS LATER. THE DEALER REPAIRED THE VEHICLE AND WAS TAKEN BACK TO THE DEALER DUE TO THE DRIVER SIDE DOOR OPENING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,065.

Steering
Filed Jun 6, 201643,000 milesNJ

POWER STEERING ASSIST INDICATOR COMES UP INTERMITTENTLY WHEN STARTING THE CAR OR WHILE DRIVING AND IT IS EXTREMELY DIFFICULT OR IMPOSSIBLE TO STEER THE CAR. NOW IT HAS NOT GONE OFF FOR DAYS AND I AM UNABLE TO SAFELY OPERATE MY VEHICLE. IT HAS HAPPENED TO MY MOTHER A COUPLE OF TIMES ON THE HIGHWAY AND SHE ALMOST GOT INTO AN ACCIDENT AT 70MPH. FORD NEEDS TO ADDRESS AND CORRECT THIS BEFORE THERE ARE ANYMORE ACCIDENTS OR DEATHS. THEY DID IT IN THEIR OTHER VEHICLES, WHY DID THEY LEAVE OUT THE FOCUS??? AND FOR THAT MATTER, WHEN IS THE NHTSA GOING TO FINALLY STEP IN????

Unknown or Other
Filed Jun 6, 2016100,000 milesCA

DOOR LATCH BROKEN. DRIVER SIDE DOOR FAILS TO LATCH. DOOR OPENED NORMALLY THEN TRIED TO CLOSE DOOR AFTER TAKING SEAT. DOOR MADE A BANG AND I CLOSED IT AND IT BOUNCED OPEN. TRIED CLOSING AND AGAIN AND NOTICE IT WOULD NOT LATCH. HAD TO USE ROPE TO TIE DOOR CLOSED TO GET TO WORK.

Structure › Body
Filed Jun 6, 201694,000 milesTX

THIS IS CONCERNING MY 2012 FORD FOCUS SEDAN. ABOUT TWO WEEKS AGO AS WE WERE DEPARTING FROM PETER PEPPER PIZZA, ON A TURN MY REAR LEFT DOOR OPENED BY ITSELF. MY FAMILY WAS ON THE BACK AND WHERE PUT IN DANGER IF THEY WERE LEANING AGAINST THE DOOR OR INCOMING TRAFFIC WAS COMING AND COULD HAVE HIT THE DOOR OR MY FAMILY COULD HAVE BEEN EJECTED. LIKE SEAT BELTS I BELIEVE DOOR LATCH FAILURE IS A SERIOUS SAFETY ISSUE. I DRIVE NOW WITH A RATCHET TIE DOWN THAT HOLD BOTH DOORS TOGETHER, PREVENTING THE DOOR TO SWING OPEN AND CAUSE DAMAGE. NOW I CAN'T DRIVE WITH MY BABY CAR SEAT AND REAR PASSENGER SEATING IS USELESS DUE TO THIS DOOR LATCH FAILURE.

Structure › Body
Filed Jun 5, 201666,000 milesTX

MY WIFE AND 6 YEAR OLD DAUGHTER HAD GONE TO THE STORE IN OUR 2012 FORD FOCUS. WHEN THEY ARRIVED THEY PARKED THE CAR AND THEY BOTH GOT OUT OF THE CAR - MY WIFE FROM HER SIDE (THE DRIVES-SIDE FRONT) AND OUR DAUGHTER FROM HER DOOR - THE DRIVERS-SIDE REAR (LEFT SIDE OF THE CAR), WHERE SHE USUALLY SITS. THEY EACH CLOSED THEIR DOORS AND WENT IN TO DO THEIR SHOPPING. WHEN THEY RETURNED TO THE CAR 15 MINUTES LATER, MY WIFE GOT IN HER DRIVER'S-SIDE DOOR (FRONT); OUR DAUGHTER GOT IN USING THE PASSENGER-SIDE REAR DOOR (ON THE RIGHT SIDE OF THE CAR), CLIMBED INTO HER BOOSTER SEAT AND PUT HER SEAT BELT ON. AS MY WIFE STARTED THE CAR, SHE NOTICED THE "DOOR AJAR" INDICATOR SHOWING ON THE DASHBOARD, NOTING THAT OUR DAUGHTER'S DOOR WAS NOT CLOSED PROPERLY. AFTER DRAWING THIS TO OUR DAUGHTER'S ATTENTION, OUR DAUGHTER TRIED TO CLOSE THE DOOR BUT COULD NOT GET IT TO LATCH. MY WIFE GOT OUT OF THE CAR AND TRIED HERSELF TO CLOSE THE DOOR, BUT ALSO WAS NOT ABLE TO GET THE DOOR TO LATCH. MY WIFE CALLED ME IMMEDIATELY AND I DROVE OUT TO MEET HER. WHEN I ARRIVED, I ALSO TRIED TO GET THE DOOR TO STAY LATCHED SHUT, BUT WAS UNABLE. I TRIED ACTIVATING AND ACTIVATING THE CHILD LOCK, MOVING THE LATCH OPEN AND CLOSED MANUALLY, BUT WAS STILL NOT ABLE TO GET THE DOOR TO LATCH. I SECURED THE DOOR CLOSED USING THE SEAT BELT AND TOOK MY DAUGHTER HOME IN OUR OTHER CAR, WHILE MY WIFE TOOK THE FORD FOCUS TO A NEARBY DEALER. THE DEALER EXAMINED THE LATCH AND CONFIRMED THAT THERE WERE NO SIGNS OF TAMPERING, AND THEN CO

Electrical System
Filed Jun 5, 201626,300 milesCA

IN 2012 I PURCHASED THE VEHICLE FROM FUTURE FORD IN SACRAMENTO CALIFORNIA. OVER THE PAST FOUR YEARS, THE CAR HAS PROBLEMS WITH THE TRANSMISSION, PCM MODULE, TRANSMISSION CONTROL MODULE, CLUTCH, STARTER, STEERING WHEEL, ELECTRICAL SYSTEM. I TOOK THE CAR TO TWO FORD DEALERSHIPS FOR REPAIRS. THE SERVICE TECHNICIANS CANNOT REPAIR THE CAR. I CONTACTED FORD MOTOR COMPANY MANY TIMES AND THEY REFUSE TO REFUND MY MONEY AND RECALL THE VEHICLE THE CAR IS VERY DANGEROUS TO DRIVE AND A RISK TO MY LIFE AND SAFETY. UPDATED 07/19/16*LJ *CN

Structure › Body
Filed Jun 4, 201662,744 milesFL

THE DRIVERS SIDE REAR DOOR FLEW OPEN WHILE DRIVING. DOOR LATCH BROKEN. I HAD THE PASSENGER FRONT DOOR TWO MONTH AGO DO THE SAME THING WITH SOMEONE IN THE FRONT SEAT AT THE TIME THIS HAPPEN. I FILLED A COMPLAINT WITH YOUR DEPARTMENT ABOUT IT THEN. HERE IT HAPPEN AGAIN & FORD SAID THAT THERE IS NO RECALL FOR THIS PROBLEM YET. WHAT WILL IT TAKE FOR SOMETHING TO BE DONE WITH THIS SAFETY ISSUE. SOMEONE COULD FALL OUT OF THE VEHICLE WHEN THIS HAPPENED, IF THERE WAS A CHILD IN THE SEAT HE OR SHE COULD HAVE REACHED FOR THE DOOR TO TRY TO CLOSE IT AND COULD HAVE GOTTEN HURT WITH THE DOOR OR EVEN FALLING OUT OF THE VEHICLE AND MAYBE LOSE THERE LIFE. WHAT ABOUT IF THE VEHICLE WAS INVOLVED IN AN ACCIDENT & THE DOOR DID NOT STAY CLOSED? THE PERSON AT THAT DOOR COULD BE EJECTED FROM THE VEHICLE AND LOSE THERE LIFE ALSO OR BECOME DISABLE FOR LIFE BECAUSE OF THIS PROBLEM. NEVER MIND THE COST TO FIX THIS PROBLEM TO THE CONSUMER BECAUSE THE PARTS ARE NOT CHEAP TO REPAIR. THE LAST DOOR LATCH I HAD TO PAY $239.17 FOR THE PART & HAD THE CAR DOWN FOR SEVERAL DAYS WHILE I WAITED FOR THE PART TO COME IN BECAUSE ITS NOT AN ITEM THAT THE DEALER STOCKS LOCALLY. I AM A MECHANIC BY TRADE MY WHOLE LIFE WHICH PUTS ME IN THE BUSINESS FOR OVER 45 YEARS. WHAT ABOUT PEOPLE THAT HAVE TO PAY SOMEONE TO FIX THIS PROBLEM BECAUSE THEY ARE NOT CAPABLE OF DOING IT THEM SELF. THE COST IS QUIT HIGH FOR A DEFECT IN THE VEHICLE THAT SHOULD HAVE A RECALL. FORD HAS RECALL FOR OTHER MODELS WITH THE SAME PROBLEM WITH DOOR LA

Unknown or Other
Filed Jun 3, 201660,000 milesTX

THE LATCH FOR THE DRIVERS DOOR IS DAMAGED IT HAPPENED SUDDENLY IN MY FOCUS 2012 HATCHBACK.

Latches/Locks/Linkages › Doors › Latch
Filed Jun 3, 201667,000 milesFL

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE FRONT AND REAR DRIVER SIDE DOOR LATCHES FAILED. THE DEALER REPLACED THE DRIVER SIDE DOOR LATCHES, BUT THE FAILURE RECURRED WITH THE REAR DRIVER SIDE DOOR LATCH. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO REPLACE THE DOOR LATCHES AND THEY INDICATED THAT THERE WAS NO MANUFACTURER RECALL. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.

Structure › Body
Filed Jun 3, 201686,125 milesTX

DRIVER REAR DOOR WILL NOT LATCH. WHEN TRYING TO CLOSE REAR DOOR LATCH WILL NOT ENGAGE AND KEEP DOOR CLOSED.

Unknown or Other
Filed Jun 2, 201680,000 milesCA

DOOR LATCHES FAILED. FIRST ONE FAILED LAST OCTOBER (BACK LEFT) AND NOW THE DRIVER'S DOOR FAILED (FRONT LEFT). FIRST ONE HAPPENED WHEN A PASSENGER WAS GETTING IN THE VEHICLE (WAS NOT NOTICED TILL THE VEHICLE WAS IN MOTION) AND THE SECOND ONE HAPPENED WHEN I WAS LEAVING THE VEHICLE (CAR WAS STATIONARY). I AM ACTUALLY SURPRISED THAT THIS HAS NOT HAD A RECALL YET. HAD TO PAY OUT OF POCKET FOR BOTH. YOU WOULD THINK A CAR MANUFACTURER COULD MAKE A DOOR LATCH LAST LONGER THAN 3-4 YEARS.

Unknown or Other
Filed Jun 2, 201623,000 milesCA

DRIVERS DOOR LATCH DISENGAGED WHILE DRIVING AND NOW DOES NOT LOCK.

Structure › Body
Filed Jun 1, 201657,500 milesFL

DRIVER'S DOOR LATCH FAILED, CAUSING THE DOOR TO REMAIN UNLATCHED AND SWING OPEN FREELY. I HAD TO TIE THE DOOR SHUT IN ORDER TO DRIVE IT TO THE DEALER TO BE REPAIRED. THE REPAIR COST ME $585.70. FORD HAS BEEN MAKING CARS FOR OVER 100 YEARS, LITERALLY ALL OF WHICH HAVE HAD DOORS. YOU WOULD THINK THAT THEY WOULD HAVE A SOLID DESIGN FOR A DOOR LATCH BY NOW. LUCKILY THIS HAPPENED TO BREAK WHEN THE CAR WAS PARKED, BUT I IMAGINE IT COULD HAVE CAUSED AN ACCIDENT OR INJURY IF IT HAD HAPPENED WHILE THE CAR WAS DRIVING. I STILL HAVE THREE OTHER DOORS WITH PRESUMABLY THE SAME FAULTY LATCH DESIGN - HOW LONG UNTIL THOSE FAIL AS WELL? I NOW HAVE TO CARRY A ROPE IN MY TRUNK IN CASE IT HAPPENS AGAIN WHILE I AM AWAY FROM MY HOME.

Fuel/Propulsion System
Filed May 31, 201668,967 milesGA

IN OCTOBER OF 2015 THE TRANSMISSION FAILED COMPLETELY WHILE I WAS DRIVING IN THE CENTER LANE OF A MAJOR HIGHWAY. THE FAULT WAS IN BOTH THE TRANSMISSION CONTROL MODULE AND A BROKEN SEAL AND CLUTCH. EVEN AFTER REPAIRS WERE MADE THE TRANSMISSION REMAINS PROBLEMATIC. THEN IN MAY 2016 THE FUEL TANK COLLAPSED WHILE I WAS DRIVING IT ON GA 400, A MAJOR INTERSTATE CONNECTOR. THIS WAS THE RESULT OF A STUCK VALVE. THE FUEL TANK WAS REPLACED, HOWEVER LESS THAN A WEEK LATER, THE FUEL TANK COLLAPSED AGAIN WHILE I WAS DRIVING IT, THIS TIME HOWEVER MY DAUGHTER AND HER FRIEND WERE IN THE VEHICLE WITH ME.

Structure › Body
Filed May 31, 201660,000 milesFL

AS I WAS COMMUTING TO MY JOB, I WAS MAKING A RIGHT TURN OFF OF US HIGHWAY 1 AND THE DRIVER'S DOOR FLEW OPEN. I HAD TO HOLD MY DOOR CLOSED THE WHOLE DRIVE TO MY HOUSE TO HAVE MY DAD LOOK AT IT AND TELL ME ONE OF THE LATCHES IS BROKEN.

Structure › Body
Filed May 31, 201657,000 milesFL

MY VEHICLE WAS PARKED IN THE DRIVEWAY WHEN I OPENED THE REAR DRIVER-SIDE DOOR TO PUT MY DAUGHTER IN THE BACK SEAT, CONTINUED TO SHUT IT, AND THE DOOR WOULD NOT SHUT. IF PUSHED COMPLETELY IN, IT WOULD SLOWLY SWING OPEN AFTER REMOVING MY HAND FROM THE DOOR. THE DOOR WILL NOT LATCH AND IS NOW BEING HELD SHUT USING BUNGEE CORDS IN MY BACKSEAT. THIS IS A HUGE SAFETY!!

Structure › Body
Filed May 31, 201689,000 milesAZ

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR LATCH BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS ACKNOWLEDGED THAT THE DRIVERS SIDE REAR DOOR LATCH HAD FAILED AND WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. THE VIN WAS NOT AVAILABLE.

Structure › Body1 injured
Filed May 28, 201638,000 milesFL

WHILE DRIVING ON THE INTERSTATE 275 IN PINELLAS COUNTY THE DRIVERS SIDE REAR DOOR FLEW OPEN THE INTERSTATE WAS CURVING TOWARDS THE RIGHT. MY SPEED WAS 65 MPH AND MY 19 MONTH OLD SON WAS IN HIS CAR SEAT DIRECTLY NEXT TO THE DOOR. THE DOOR SLAMMED BACK INTO HIM CAUSING THE SUN SHADE VISOR TO FALL OFF HITTING HIM. THE DOOR NOW WILL NOT STAY LATCHED AND I'VE HAD TO TIE IT SHUT AND MOVE MY SONS CAR SEAT.

Steering
Filed May 28, 201651,322 milesTX

TAKATA RECALL // FOR SEVERAL MONTHS I HAVE EXPERIENCED THE POWER STEERING GOING OUT ON MY CAR. MOST OF THE TIME IT HAPPENED AS I STARTED THE CAR. I WAS ABLE TO TURN OFF THE CAR AND START AGAIN AND IT WAS FINE. FEW TIMES I WAS DRIVING AND THE POWER STEERING WENT OUT. I LOOKED ONLINE AND SEE OTHER FORD CARS ARE UNDER RECALL FOR RHIS PROBLEM BUT NOT FOR MY FOCUS. FORD OBVIOUSLY IS AWARE OF THIS PROBLEM AND IS IGNORING IT. SO DOES SOMEONE HAVE TO DIE BEFORE FORD TAKES NOTICE OF HOW MANY CARS THEY MANUFACTURED ARE FAULTY AND THEY ARE PUTTING US COMSUMERS AT RISK EVERY TIME WE HAVE TO BE ON THE ROAD. NOT EVERYONE CAN AFFORD AN EXTENDED WARRANTY OR THE EXPENSE OF GETTING PROBLEM FIXED. AND IT SHOULD NOT BE UP TO THE CONSUMER TO FIX FAULTY CAR MADE BY FORD, IT IS FORD THAT NEEDS TO PLACE RECALL ON THIS CAR AND FIX TO HAVE ALL THIER CONSUMERS SAFE ON THE ROAD. IF NOT I CAN GUARANTEE I WILL NOT RECOMMEND ANYONE TO BUY FORD.

Unknown or Other
Filed May 28, 2016139,700 milesTX

DRIVER DOOR WILL NOT LATCH WHEN TRYING TO CLOSE. LATCH ASSY DOOR DOES NOT ENGAGE . THE DOOR JUST BOUNCES OPEN. NEVER HAVE HAD ANY PROBLEM UNTIL IT JUST HAPPENED. DEALER SAYS THEY ARE NOT CURRENTLY ON RECALL , BUT IF THEY REPLACE IT THE COST IS ABOUT $475.00 . I FEEL IT IS A FORD PROBLEM ON THIS VEHICLE AND THEY SHOULD REPAIR IT NO- CHARGE. MAYBE PEOPLE HAVE TO BE HURT OR DIE FIRST BEFORE IT IS RESOLVED. HOPE NOT !!!!!

Air BagsCrash2 injured
Filed May 27, 201677,000 milesAL

MY DAUGHTER WAS INVOLVED IN A HEAD ON COLLISION. THE AIRBAG DEPLOYED BUT SPLIT OPEN AND SHE SAID IT LOOKED LIKE SMOKE CAME OUT OF IT. ALSO THE SEAT BELT DID NOT LOCK ON IMPACT. SHE SUSTAINED MINOR INJURIES TO HER RIGHT ARM AND ABDOMEN HIPS AND BACK. THE VEHICLE WAS IN MOTION GOING 45 MPH THE OTHER CAR WAS GOING 70 MPH AND IT WAS ON A CITY STREET.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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