Page 49 of 76 · complaints 2,401–2,450 of 3,770

2012 Ford Focus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Unknown or Other
Filed Jul 6, 201687,000 milesAZ

THE DRIVER REAR DOOR LATCH STOPPED WORKING. I OPENED THE DOOR FROM THE OUTSIDE LIKE NORMAL AND THEN CLOSED IT. STARTED MY CAR TO LEAVE MY DRIVEWAY AND NOTICED THAT THE LIGHT INDICATING THAT MY DRIVER REAR DOOR WAS OPEN. I THEN PROCEEDED TO TRY AND GET IT TO LATCH WITH NO PREVAIL. I TALKED WITH A FRIEND AND FOUND OUT THAT IT WAS MY LATCH THAT WAS BAD AND THAT THERE WAS A RECALL WITH THE FUSION AND FIESTA MODELS.

Structure › Body
Filed Jul 6, 201695,000 milesAZ

GOT INTO MY FOCUS AS I NORMALLY DO. WENT TO PULL THE DOOR SHUT AND IT DID NOT LATCH. WILL NOT LATCH WHETHER LOCKED OR UNLOCKED. GLAD IT DIDN'T FLY OPEN LIKE I'VE READ THIS HAPPENING TO OTHER PEOPLE. ALSO GLAD IT DID NOT BOUNCE BACK AND HIT MY NEIGHBORS CAR. VERY UPSETTING TO READ FORD HAS HAD THIS PROBLEM IN OVER A HALF MILLION OF THEIR VEHICLES.

Structure › Body
Filed Jul 6, 201658,500 milesTX

WITHOUT WARNING THE DRIVER DOOR FLEW OPEN AS CAR WAS PULLING ONTO FEEDER STREET AND WOULD NO LONGER LATCH AFTER THIS EVENT. WHEN RESEARCHING BLOGS FOUND OTHERS WHO HAD SIMILAR EVENTS. NEARBY DEALER CONFIRMED LATCH WOULD NOT OPERATE AND WAS BROKEN. MECHANIC STATED THAT THIS HAD BEEN SEEN REPEATEDLY ON OTHER FORD MODELS BUT NOT OFTEN ON FOCUS MODEL. WAS TOLD BY DEALER THAT OTHER MODELS HAVE RECALLS LISTED TO REPLACE ALL DOOR LATCHES.THIS COULD HAVE BEEN A MAJOR SAFETY ISSUE INCLUDING POSSIBLE EJECTION FROM THE VEHICLE.

Unknown or Other
Filed Jul 5, 201640,000 milesNM

WHILE DRIVING DOWN MY STREET I TAKE A RIGHT HAND TURN AND MY DOOR FLIES OPEN AND I ATTEMPT TO CATCH IT FROM SLAMMING CLOSED BUT THE FORCE WAS TOO GREAT AND THE DOOR PUSHED MY ARM BACK TOWARDS MY BODY. THE DOOR HIT THE CAR AND BOUNCED INSTEAD OF LATCHING ON. I PULLED OVER AND IT SAID DOOR AJAR AND THE DOOR WOULD NOT LATCH! THIS IS A MAJOR SAFETY ISSUE FOR MY SON AND I, AND FORD SAYS IT IS NOT COVERED SO IT IS COSTING ME $529! THIS KIND OF SAFETY ISSUE SHOULD BE COVERED MUCH LIKE THE FORD FIESTA AND FUSION!

Power Train
Filed Jul 5, 201696,886 milesKY

I BOUGHT MY 2012 FORD FOCUS NEW. FORD HAS REPLACED MY TRANSMISSION/SEALS/ CLUTCHES FOUR TIMES THUS FAR. I HAVE HAD TO SCHEDULE THREE APPTS WITH PAUL MILLER FORD IN LEXINGTON KY SINCE TRANSMISSION #4. THE FIRST & SECOND INSPECTION PASSED ALL TESTS, 'IT'S WITHIN PARAMETERS' WAS THE ONLY RESPONSE THE TECHNICIAN WOULD TELL ME. MY THIRD APPT, MY TRANSMISSION FAILED & NOW NEED YET ANOTHER TRANSMISSION. FORD SAYS MY VEHICLE 'SAFE TO DRIVE'. WILL TAKE 2-3 MONTHS FOR PARTS. FOCUS CONTINUES TO: SHIFT ERRATIC, RPM NEEDLE IN 6-7 RANGE, TRANSMISSION SLIPS, JERKS, HESTITATES, BOGGS DOWN, DELAYED ACCELERATION, SHUDDERS, SURGES FORWARD WHEN STOPPING, DECREASED FUEL MILEAGE, AND TRANSMISSION IS LEAKING. THE COVER FOR UNDER CARRIAGE IS COVERED/CAKED WITH TRANSMISSION OIL. HOW CAN THIS VEHICLE BE SAFE TO DRIVE WHEN CLEARLY TESTING INDICATES THE TRANSMISSION HAS FAILED.

Structure › Body
Filed Jul 5, 201666,000 milesTX

DRIVER SIDE REAR DOOR LATCH STOPPED WORKING. DOOR WON'T STAY CLOSED, HAVE TO USE TOW STRAPS TO KEEP DOOR CLOSED OR IT WILL FLY OPEN WHILE DRIVING. VEHICLE WAS STATIONARY.

Unknown or Other
Filed Jul 5, 201695,000 milesAZ

MY 2012 FORD FOCUS HAS HAD TWO DOOR LATCHES/LOCK FAIL. THE LATEST ONE HAPPENED LAST WEEK. IT WAS THE FRONT PASSENGER DOOR THAT WONT CLOSE AT ALL. IT JUST SWINGS OPEN AND DOES NOT CLOSE NO MATTER WHAT. THIS HAPPENED TO THE FRONT DRIVER SIDE DOOR ABOUT 10 MONTHS AGO TOO. BOTH HAVE HAPPENED WHILE THE VEHICLE WAS PARKED AT MY WORK PLACE. THE FIRST TIME I TOOK IN MY CAR FOR SERVICE TO THE EARNHARDT FORD PHOENIX LOCATION, THE FORD EMPLOYEE WHO TOOK MY INFORMATION DOWN SAID THAT THE SAME THING HAPPENED TO HIS SAME YEAR MODEL FOCUS. THE SECOND FORD EMPLOYEE WHO TOOK MY INFO DOWN LAST WEEK HAS ALSO EXPERIENCED THIS ISSUE WHILE MOVING/DRIVING A FRIENDS FORD FOCUS.

Structure › Body
Filed Jul 4, 201653,000 milesTX

I HAVE HAD *2* OF MY DOOR LATCHES FAIL. DRIVER DOOR, AND DRIVER-SIDE PASSENGER DOOR. I HAVE HAD THE DRIVER DOOR LATCH REPLACED (APRIL 21ST, 2016) AND THE 2ND LATCH JUST FAILED BUT NOT YET REPLACED (JULY 2ND, 2016). THE FIRST REPLACEMENT COST ME $381.47, AND NONE OF IT WAS COVERED BY FORD AS IT IS NOT PART OF A RECALL.

Structure › Body
Filed Jul 4, 201653,000 milesTX

I HAVE HAD *2* OF MY DOOR LATCHES FAIL. DRIVER DOOR, AND DRIVER-SIDE PASSENGER DOOR. I HAVE HAD THE DRIVER DOOR LATCH REPLACED (APRIL 21ST, 2016) AND THE 2ND LATCH JUST FAILED BUT NOT YET REPLACED (JULY 2ND, 2016). THE FIRST REPLACEMENT COST ME $381.47, AND NONE OF IT WAS COVERED BY FORD AS IT IS NOT PART OF A RECALL.

Service Brakes
Filed Jul 3, 20161,500,053 milesFL

TCM PROBLEMS WIFE PULLED OUT TO A RESIDENTIAL INTERSECTION AND THE CAR STALLED, LUCKILY NO CARS WE'RE COMING AT THE TIME SHE CALLED ME AND WAS SCARED SHE DIDN'T KNOW WHAT TO DO IT TOOK ME I'M OUT 30 MINUTES TO GET TO HER MEANWHILE CARS WERE BACKING UP AND GOING AROUND HER WE PULLED IT INTO MY MOTHER-IN-LAW'S DRIVEWAY WHICH WAS NEAR AND ASK MY BROTHER-IN-LAW THAT IS A MECHANIC TO CHECK IT OUT AND HE INDICATED THAT IT WAS THE TCM THAT WAS OUT I HAVE HAD PROBLEMS WITH MY TRANSMISSION ABOUT SIX MONTHS AFTER I BOUGHT IT NEW IT FINALLY WENT OUT. I USE THIS CAR TO GO TO WORK I AM A STATE CIRCUIT RIDER AND PUT A LOT OF MILEAGE ON MY CAR ILEARN TO DEAL WITH THE SLUGGISH TRANSMISSION BECAUSE OF THE DEALERS INDICATED THEY COULDN'T DO ANYTHING ABOUT IT JUST TO REPROGRAM THE TRANSMISSION THAT WAS DONE AND THAT WAS THE ONLY THING THAT FOR DONE FOR MY VEHICLE. AFTER FORD INDICATED RECALL I HAD TOO MANY MILEAGE ON MY VEHICLE TO QUALIFY IT WAS JUST BARELY OVER 50,000 MILES THE FIRST TIME. SECOND LETTER INDICATED FOR ME TO TAKE THE VEHICLE IN TO BE CHECKED BUT THE DEALER MECHANIC SAID THAT THEY HAD TO PHYSICALLY HEAR OR FEEL THE SHUDDERING OF THE TRANSMISSION BEFORE THEY COULD PROGRAM IT AGAIN THIS WENT ON UNTIL I HAD NO WARRANTY ON MY VEHICLE. THE VEHICLE WITH SOMETIMES DO THE SHUTTERING OR SKIPPING OF THE TRANSMISSION NOT ALL THE TIME THAT'S WHY THE DEALER SAID THAT HE COULD NOT DO IT UNTIL IT WAS DOING IT FOR HIM. SO I LEARNED TO IGNORE THE SHUDDERING AND SKIPPING OF THE TRANSMISSION AND AD

Unknown or Other
Filed Jul 2, 201681,500 milesTX

MY DRIVER AND DRIVER'S PASSENGER DOOR LATCHES DOES NOT WORK ON MY VEHICLE. I AM UNABLE TO CLOSE AND SECURE MY DOORS AT HOME, WORK, NOR OUT IN PUBLIC. THE DEALERSHIP TOLD ME THAT THERE WAS NOT A RECALL ON THIS VEHICLE AND I WOULD HAVE TO PAY UP TO 1400 ON TWO NEW LATCHES. MY VEHICLE WAS STATIONARY WHEN I PULLED THE HANDLE TO OPEN IT AND WHEN I TRIED TO CLOSE THE DOOR IT NEVER LATCH ONTO THE DOOR FRAME. I HAVE ROPE AND CORDS HOLDING THE DOOR IN PLACE AS I DRIVE AND WHEN MY KIDS TRAVEL TO SCHOOL. MY DOORS ARE UNSECURED DAILY.

Power Train
Filed Jul 1, 201670,000 milesOH

WE PURCHASED THIS CAR NEW IN AUGUST OF 2012 AND HAVE HAD NOTHING BUT PROBLEMS WITH THE TRANSMISSION. JERKING, STUTTERING, ETC. CLUTCH HAS BEEN REPLACED BY FORD AT LEAST THREE TIMES UNDER WARRANTY TO ONLY FAIL AGAIN. FORD HAS EXTENDED THE WARRANTY TO 100,000 DUE TO THEIR KNOWN FAULTY DESIGN BUT HAS YET TO FIX THE PROBLEM. OWNERS WILL BE LEFT WITH A CAR THAT IS UNSAFE, EXPENSIVE TO MAINTAIN AND / OR UNUSABLE ONCE THE WARRANTY EXPIRES. WE HAVE HAD PROBLEMS ON THE HIGHWAY AND IS CITY DRIVING. CURRENTLY THE CAR WILL NOT GO ABOVE 30 MILES AND HOUR AND NO SUPPORT FROM LOCAL FORD DEALER OR FORD CORPORATE ON GETTING RENTAL CAR UNTIL THEY CAN FINALLY FIT US IN 4 DAYS FROM NOW. MIND YOU THIS CAR IS UNDER WARRANTY AND IS A KNOWN DEFECT THEY'VE YET TO FIX. WHY AFTER FIVE YEARS OF KNOWN PROBLEMS HAS THIS CAR NOT BEEN RECALLED? HOW MANY PEOPLE HAVE TO DIE IN ACCIDENTS BEFORE SOMETHING IS DONE? LISTED TODAY'S DATE AS DATE OF DATE OF INCIDENT ALTHOUGH THIS IS JUST THE LASTEST IN A LONG LINE OF HEADACHES AND TRANSMISSION PROBLEMS WE'VE EXPERIENCED SINCE BUYING THIS CAR.

Structure › Body
Filed Jun 30, 201650,000 milesAZ

MY DRIVER SIDE DOOR SWUNG OPEN WHILE DRIVEING HOME, LUCKILY I WASN'T ON THE FREEWAY JUST SURFACE STREETS AND NOT TOO FAR FROM HOME, THE DOOR AJAR LIGHT CAME ON. WHEN I GOT HOME I CHECKED TO SEE IF MAYBE IT WAS STUCK IN THE CLOSED POSITION, IT WAS NOT, I CLOSED THE LATCH AND ATTEPMTED TO SEE IF IT WOULD HOLD AND A SIMPLE PULL WOULD OPEN IT.

Electrical System
Filed Jun 29, 2016105,000 milesIL

LOUD STATIC SOUNDS COMING FROM DASH. HAPPENS INTERMITTENTLY. EXTREMELY LOUD. TODAY CAN SMELL BURNT ELECTRICAL SMELL IN PASSENGER COMPARTMENT. THE STATIC NOISE SEEMS TO HAPPEN WHEN CAR IS PARKED OR JUST AFTER PARKING VEHICLE AND ENGINE IS STILL RUNNING.

Latches/Locks/Linkages › Doors › Latch
Filed Jun 29, 201679,432 milesCA

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR FAILED TO LATCH AND LOCK WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,432. THE VIN WAS NOT PROVIDED.

Steering
Filed Jun 29, 2016100,000 milesMD

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL WAS DIFFICULT TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Structure › Body
Filed Jun 29, 2016TX

THE DOOR DOES NOT CLOSE FROM ONE MINUTE TO THE NEXT THE CAR WAS NOT RUNNING.

Unknown or Other
Filed Jun 28, 201626,347 milesPR

THE DRIVER'S SIDE BACK DOOR LATCH FAIL TO CLOSE THE DOOR. FROM THERE ON THE DOOR DO NOT CLOSE ANYMORE. THIS IS A VERY DANGEROUS ISSUE NOT ONLY FOR OUR CHILDRENS BUT FOR ANY PASSENGER IN THIS CAR.

Latches/Locks/Linkages › Doors › Latch
Filed Jun 28, 201635,000 milesNV

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 65 MPH, THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND THE FRONT DRIVER SIDE DOOR INDEPENDENTLY OPENED. THE CONTACT PULLED OVER AND ATTEMPTED TO CLOSE THE DOOR SEVERAL TIMES, BUT IT FAILED TO LATCH. THE CONTACT DROVE THE VEHICLE, BUT HAD TO HOLD THE DOOR SHUT. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

Latches/Locks/Linkages › Doors › Latch
Filed Jun 27, 201644,064 milesTX

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 6 MPH, THE FRONT AND REAR DRIVER SIDE DOORS FAILED TO LATCH AND CAUSED THE DOOR TO OPEN WHILE THE VEHICLE WAS BEING OPERATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED ON SEPARATE OCCASIONS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED TO BE REPLACED. THE FRONT DRIVER SIDE DOOR LATCH WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,064.

Unknown or Other
Filed Jun 27, 2016101,000 milesTX

WE CAME OUT OF RESTAURANT SHUT DRIVER. DOOR AND WOULD NOT LATCH HAD TO DRIVE HOME TRYING TO HOLD SHUT, WE WERE IN PARKING LOT.

Steering
Filed Jun 27, 201659,365 milesNY

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE MAKING A TURN, THE STEERING MALFUNCTION WARNING LIGHT ILLUMINATED AS THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE CONTACT MENTIONED THAT AFTER TURNING OFF THE VEHICLE AND RESTARTING IT, THE VEHICLE RESUMED TO NORMAL FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TCM NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, HOWEVER, FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO STATED THAT THE STEERING COLUMN MIGHT NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 59,365.

Structure › Body
Filed Jun 27, 2016100,000 milesAR

THE LATCH ON THE DRIVERS SIDE REAR DOOR QUIT LATCHING AND THE DOOR WON'T SHUT. I HAVE SEEN SEVERAL COMPLAINTS AND ARTICLES ONLINE ABOUT OTHER PEOPLE WHO OWN THE SAME VEHICLE HAVING THIS PROBLEM WHEN DRIVING THE DOWN THE ROAD OR PULLING INTO A PARKING LOT AND THE DOOR JUST UNLATCHING AND OPENING ALL OF A SUDDEN AND NO LONGER CLOSING. LUCKILY, MINE HAPPENED TO STOP LATCHING WHILE I WAS PARKED AND PUTTING SOMETHING INTO THE BACKSEAT. I HAVE OWNED MY CAR FOR A LITTLE OVER A YEAR AND IT IS ONLY A 2012 MODEL AND I HAVE HAD MANY ISSUES WITH IT, SUCH AS THE RADIO SYSTEM AND I HAVE HAD TO HAVE AN UPDATE INSTALLED TO THE TRANSMISSION. I THINK THAT IT ISN'T RIGHT FOR A CARD DOOR ON A 2012 CAR TO STOP LATCHING ALL OF A SUDDEN AND IT IS VERY DANGEROUS THAT OTHER PEOPLE HAVE HAD THE SAME PROBLEM WHILE THEIR CAR IS IN MOTION. I FEEL THIS SHOULD BE A RECALL ON THE 2012 FORD FOCUS.

Unknown or Other
Filed Jun 27, 201679,000 milesTX

DOOR LATCH STOPPED WORKING, DOOR NO LONGER CLOSES, HAD TO FIND BUNGIE CORD TO TIE THE DOOR SHUT SO I COULD DRIVE HOME. VEHICLE WAS IN MOTION WHEN I NOTICED THE PROBLEM.

Structure › Body
Filed Jun 27, 201685,000 milesOK

LATCH OF REAR DRIVER DOOR WILL NOT LATCHED. IT WAS REPAIRED AND WITHIN 2 WEEKS THE DRIVER'S DOOR WILL NOT STAY LATCHED. ACCORDING TO WHAT I HAVE READ, FORD IS AWARE OF THE ISSUE AND HAS ISSUED A RECALL FOR OTHER MODELS, BUT WILL NOT ISSUE A RECALL FOR THE FOCUS

Structure › Body
Filed Jun 27, 201652,000 milesTX

WHILE DRIVING, THE REAR DRIVER DOOR OPENED UP ON IT'S OWN. PULLED OVER TO CLOSE BUT IT WON'T STAY SHUT. HAD TO TIE IT CLOSED WITH A BUNGEE CORD. VERY DANGEROUS. I CALLED MY DEALER AND WAS TOLD THERE WAS A LOCK RECALL FOR A FORD FUSION BUT NOT THE FOCUS. IT IS THE SAME LOCK! THEY WANT $600 TO FIX IT.

Structure › Body
Filed Jun 25, 2016FL

WHILE DRIVING AND MAKING A TURN BACK DRIVERS SIDE DOOR FLEW OPEN.

Unknown or Other
Filed Jun 24, 201642,312 milesKS

THE DRIVER SIDE DOOR DOES NOT LATCH. I NOTICED IT BEFORE DRIVING SO I HELD ONTO THE DOOR SO IT WOULDN'T FLY OPEN.

Unknown or Other
Filed Jun 23, 201660,000 milesAZ

DOOR LATCHES ON BOTH DRIVER AND FRONT PASSENGER SIDE DOORS HAVE BROKEN IN THE PAST 9 MONTHS. THIS IS A PERSISTENT PROBLEMS WITH OTHER FORD MODELS, HOWEVER, THEY REFUSE TO ACKNOWLEDGE THIS AS AN ISSUE WITH FORD FOCUS. THE DOOR LATCH BREAKS FOR NO REASON AND PUTS DRIVER AND PASSENGERS AT RISK OF INJURY OR DEATH. THE FILE ATTACHED IS THE ORIGINAL COMPLAINT ISSUED TO FORD IN SEPTEMBER 2015.

Steering
Filed Jun 23, 201676,000 milesTX

THE ELECTRICAL STEERING SYSTEM STOPPED WORKING IN THIS CAR. THE STEERING WHEEL BECAME VERY HEAVY FEELING, AND WAS VERY DIFFICULT TO STEER. THE VEHICLE WAS IN MOTION ON A CITY STREET WHEN THIS FIRST STARTED.

Unknown or Other
Filed Jun 23, 201645,000 milesFL

SUNROOF EXPLODED. JUST DRIVING ALONG A CITY STREET AT APPROX. 45 MPH AND A LOUD BANG SOUNDED. ALL MY WINDOWS ARE CLOSED, AC IS ON 2, AND SUDDENLY I HEAR WIND. I CRACK THE DIVIDER BACK A BIT, AND I SEE THE HOLE AND SHATTERED GLASS. LITERALLY HAPPENED TO ME WITH NO WARNING, AT 8:00 PM TODAY (JUNE 23, 2016), SO NO FORD CUSTOMER SERVICE. DRIVING IT TO A FORD DEALERSHIP TOMORROW TO HAVE IT LOOKED AT. IS THIS A RECURRING ISSUE?

Unknown or OtherCrash
Filed Jun 22, 201679,359 milesTX

I WAS LEAVING AFTER MEETING UP WITH A FRIEND AND AS I TURNED MY DRIVER DOOR OPENED OUT OF NO WHERE CAUSING MY TO STRIKE ANOTHER VEHICLE, TURNS OUT IT'S THE DOOR LATCH THAT WON'T CLOSE, SO I'M SITTING HERE STARTLED WRITING THIS AND MY CAR DOOR IS STILL NOT ABLE TO CLOSE.

Latches/Locks/Linkages › Doors › Latch
Filed Jun 22, 201670,000 milesOK

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE FRONT AND REAR DRIVER SIDE DOOR LATCHES FAILED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. UPDATED 08/29/16 *BF THE CONSUMER STATED IT WAS THE SECOND TIME, THE DOOR LATCH FAILED DUE TO INTERNAL FAILURE. UPDATED 08/30/16.*JB

Air Bags
Filed Jun 22, 201660,000 milesNJ

DASHBOARD LIGHT INDICATES PROBLEM WITH PASSENGER SIDE AIRBAG. COMPANY DIAGNOSTIC INDICATES THAT A FAULTY SENSOR IN SEAT BUCKLE WILL PREVENT PASSENGER SIDE AIR BAG FROM DEPLOYING UPON IMPACT. CAR BLOGS INDICATE THIS HAS BEEN A SAFETY CONCERN IN FORD CARS SINCE 2003, YET FORD REFUSES TO ADDRESS THIS LIFE-THREATENING DEFECT.

Power Train
Filed Jun 22, 201694,000 milesWI

I HAVE HAD MY FORD FOCUS SINCE 2012. BOUGHT NEW. NOTICED ROLL BACK AT STOP SIGNS AND DEFINITELY ON HILLS. HAD IT LOOKED AT, WAS TOLD IT WAS FIXED AND AS GOOD AS IT IS GOING TO GET. STILL ROLLS BACK. ONE NIGHT PUT CAR IN REVERSE. IT DIDN'T MOVE. SHUT IT OFF THREE TIMES, IT FINALLY RESET. TALKED TO THE DEALERSHIP ABOUT THIS. SAID THEY HAVE NEVER HEARD OF THIS HAPPENING. HAVE NOTICED A LITTLE JERKING HERE AND THERE. ONE DAY, JUNE 2016, DROVE THE CAR TO DOWNTOWN MADISON, PARKED IN A RAMP. ALL WAS FINE. GOT BACK IN AND STARTED IT UP TO BELLS AND WHISTLES TELLING US THE TRANSMISSION MALFUNCTIONED AND TO HAVE IT SERVICED IMMEDIATELY. CAR WOULD NOT SHIFT PROPERLY. HAD THE TRANSMISSION CONTROL MODULE REPLACED. TWO WEEKS LATER, 350 MILES FROM HOME, AFTER PASSING A SEMI, PULLED BACK INTO THE RIGHT LANE AND 10 MINUTES DOWN THE ROAD, CAR REFUSED TO ACCELERATE. IT WOULD REV UP TO 4500 RPM'S BUT NOT MOVE. ALL THE WAY HOME. GOING UP HILL, SAME THING. GET ON A STRAIGHT AWAY AND IT MOVED FINE, BUT TO START OFF AND STOP LIGHTS AND INTERSECTIONS, IT WOULD START SLOWLY. BUT RPM'S WOULD REV EVERY TIME. DEALERSHIP JUST CALLED. THE WORK THEY DID IS "FINE", NOW RUNNING A DIAGNOSTIC ON THE POWERTRAIN. ALREADY 100 DOLLARS IN. NOT A HAPPY CAMPER AT THIS MOMENT.

Steering
Filed Jun 22, 201665,800 milesNC

POWER STEERING HAS INTERMITTENTLY GONE OUT ON CAR. ON JUNE 21, 2016 THE STEERING FAULT LIGHT CAME ON WHILE BACKING OUT OF A PARKING PLACE. THE STEERING LOCKED UP, THE FAULT LIGHT APPEARED AND STATED SERVICE WAS REQUIRED. DEALERSHIP SAYS COMPUTER RECORDED DEFAULT MESSAGE BUT FORD MOTOR COMPANY WILL NOT AUTHORIZE REPAIRS UNLESS THE STEERING LOCKS UP, LIGHT AND DEFAULT MESSAGE APPEARS WHILE IN THE DEALERSHIP'S POSSESSION. WE HAVE CONTACTED FORD MOTOR COMPANY AND THEY REFUSE TO TAKE ANY ACTION. I HAVE FILED A COMPLAINT AND RECEIVED A CASE NUMBER -CAS9882100- AS OF JUNE 22, 2016.

Structure › Body
Filed Jun 21, 201684,689 milesNM

THE CAR DOOR IN THE BACK SEAT ON THE DRIVERS SIDE OF MY 2012 FORD FOCUS SE, FLUNG OPEN AS I WAS MAKING A SHARP TURN WHILE I WAS ATTEMPTING TO DRIVE INTO MY SON'S APARTMENT COMPLEX. LUCKILY MY TWO CHILDREN WHO WERE SEATED IN THE BACK SEATS WERE WEARING THEIR SEATBELTS, OR THIS COULD'VE BEEN MUCH WORSE. THE DOOR LATCH NO LONGER WANTS TO LATCH ON. THE DOOR DOES NOT CLOSE. THE DOOR AJAR SENSOR KEEPS SHOWING AND AN ANNOYING BEEPING SOUND KEEPS GOING OFF TO LET ME KNOW THAT THE BACK DRIVERS SEAT DOOR IS AJAR. FORTUNATELY THERE WAS NO ACCIDENT, THEREFORE LAW ENFORCEMENT WAS NOT CONTACTED OR NEEDED. WE SAFELY PULLED OVER AND ATTEMPTED TO CLOSE THE DOOR. AGAIN, THE DOOR WILL NOT STAY CLOSED. THE CAR IS ATTEMPTING TO LOCK THE DOOR BUT CANNOT. YOU CAN HEAR IT. ALSO THE DOOR HANDLES APPEAR TO STILL BE IN WORKING CONDITION. IT SEEMS THAT IT'S THE LATCH THAT DOES NOT CLOSE AROUND THE METAL BAR WHEN CLOSED. THERE IS NOT A CURRENT RECALL ON THE 2012 FORD FOCUS SE, BUT FROM STORIES ON THE INTERNET, I'M NOT THE FIRST TO HAVE THIS HAPPEN TO THIS YEAR AND MODEL. THIS IS NOT SAFE AND NEEDS TO BE THOROUGHLY INVESTIGATED AS SOON AS POSSIBLE. THERE ARE TWO OR THREE OTHER FORD CARS ON RECALL FOR THE FAULTY LATCHES. I TRULY BELIEVE THAT THIS MODEL NEEDS TO BE LOOKED AT AS WELL. THANK YOU. *TR

Latches/Locks/Linkages › Doors › Latch
Filed Jun 21, 201659,367 milesNV

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LATCH FRACTURED AND THE DOOR WOULD NOT CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,367.

Steering
Filed Jun 21, 2016106,000 milesNC

STEERING WHEELS LOCKS UP AND I GET A MESSAGE STATING "STEERING ASSIST FAULT". THIS IS THE SECOND TIME IN 2 WEEKS THAT THE VEHICLE HAS DONE THIS WHEN I STARTED THE CAR. THE ONLY WAY I HAVE FOUND TO CLEAR IT IS TO STOP THE CAR AND RESTART.

Structure › Body › Door
Filed Jun 21, 201654,000 milesFL

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE DRIVER SIDE DOOR OPENED WITHOUT WARNING WHILE THE VEHICLE WAS IN MOTION. THE CONTACT HAD TO SECURE THE DOOR WITH BUNGEE CORDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.

Structure › Body
Filed Jun 21, 201692,808 milesTX

IN MARCH OF THIS YEAR, MY DRIVER'S DOOR LATCH BROKE UNEXPECTEDLY. I WENT INTO A RESTAURANT AND THE DOOR CLOSED FINE. HOWEVER, WHEN I RETURNED TO OPEN MY DOOR, IT WOULD NOT LOCK. AS A RESULT, I HAD TO TAKE MY CAR TO A FORD SERVICE CENTER TO FIX IT. THEY TOLD ME THAT IT WAS NOT COVERED BY THE WARRANTY AND THERE WAS NO RECALL. I HAD TO PAY OVER 600 DOLLARS TO GET IT FIXED. LAST WEEK, I WENT TO THE GROCERY STORE AND THE REAR DRIVER'S SIDE DOOR LATCH BROKE. I TALKED TO FORD CUSTOMER CARE AND THEY TOLD ME THAT I HAD TO TAKE IT IN FOR REPAIRS. THIS IS THE SECOND TIME A DOOR LATCH BROKE ON MY CAR IN LESS THAN THREE MONTHS! THE CAR HAS NEVER BEEN IN AN ACCIDENT AND THE DOORS WERE WORKING FINE UNTIL THE DOOR LATCHES SUDDENLY BROKE. BOTH TIMES, MY CAR WAS PARKED WHEN I EXPERIENCED THE DOOR LATCH FAILURES. I HAVE NEVER EXPERIENCED A PROBLEM LIKE THIS WITH OLDER CARS AND I AM THE ONLY OWNER OF THIS CAR.

Steering
Filed Jun 21, 201670,000 milesPA

WHILE DRIVING THE ELECTRIC STEERING ASSISTANCE FAULT CODE SHOWED UP. I LOST THE POWER STEERING ON THE VEHICLE. THE WHEEL WAS EXTREMELY HARD TO STEER. I WAS ABLE TO LIMP IT HOME. IF THIS MY WIFE OR DAUGHTER DRIVING WHEN THIS HAPPENED, I'M NOT SURE IF THEY COULD HAVE BEEN ABLE TO CONTROL THE CAR. DOING A SEARCH ON THIS ISSUE I FOUND MULTIPLE COMPLAINTS FILE ON THIS ISSUE. THIS IS A EXTREME SAFETY ISSUE THAT NEEDS TO BE ADDRESSED BY FORD BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED IF IT HASN'T HAPPENED ALREADY.

Structure › Body
Filed Jun 20, 201645,500 milesNV

455000 MILES - DRIVER SIDE DOOR LATCHES/LOCKS/LINKAGES FAILED TO SECURE/LATCH THE DOOR. THE INCIDENT OCCURRED WHILE BACKING OUT FROM PARKING SPACE, AND PRESENTED DANGEROUS CONDITIONS AS THE DOOR SWUNG OPEN IN PARKING LOT TRAFFIC. THE LATCHES/LOCKS/LINKAGES WILL REQUIRE REPAIR AS THE DOOR CANNOT BE SECURED. THIS IS A SECOND OCCURRENCE OF FAILED DOOR LATCHES/LOCKS/LINKAGES FOR THE VEHICLE. FIRST OCCURRENCE REPORTED ON 03/02/2016 (NHTSA ID NUMBER: 10839377) INVOLVED REAR DRIVER SIDE PASSENGER DOOR (CURRENTLY THE DOOR IS FASTENED BY RATCHET STRAPS). IT IS MATTER OF TIME BEFORE THE REMAINING PASSENGER SIDE DOORS LATCHES/LOCKS/LINKAGES FAIL.

Structure › Body
Filed Jun 20, 2016TX

FRONT DRIVER'S SIDE DOOR SUDDENLY FAILED TO STAY CLOSED. WE HAVE TO USE BUNGEE CORDS TO KEEP THE DOOR SHUT WHILE DRIVING DOWN THE HIGHWAY. ALSO, WHEN PARKED THE LIGHTS STAY ON DRAINING THE BATTERY. WE HAD THIS PROBLEM LAST YEAR WITH A DIFFERENT DOOR ON THE SAME CAR AND HAD TO REPLACE THE LATCH. THIS IS CLEARLY A SYSTEMATIC PROBLEM AND FORD NEEDS TO ADDRESS THIS. AS IT STANDS RIGHT NOW I NO LONGER FEEL SAFE DRIVING MY FORD FOCUS. THIS IS ALSO GETTING VERY EXPENSIVE FOR US FIX.

Latches/Locks/Linkages › Doors › Latch
Filed Jun 20, 2016115,000 milesTX

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN ATTEMPTING TO SHUT THE DRIVER SIDE FRONT AND REAR DOORS, BOTH DOORS FAILED TO CLOSE AND LOCK IN PLACE. THE FAILURE CAUSED THE DOORS TO EASILY OPEN WHEN THE CONTACT MADE A LEFT TURN IN THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

Latches/Locks/Linkages › Doors › Latch
Filed Jun 20, 201650,559 milesTX

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR FAILED TO LATCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,559.

Structure › Body
Filed Jun 20, 201675,000 milesCA

I ENTERED THE VEHICLE THROUGH THE DRIVERS SIDE DOOR WHILE IT WAS PARKED IN MY DRIVEWAY, WHEN I WENT TO CLOSE THE DOOR THE DOOR LATCH DID NOT ENGAGE AND THE DOOR JUST BOUNCED BACK OPEN. I CONTACTED MY LOCAL FOR DEALER WHO SUGGESTED THAT I TETHER THE DOOR DOWN SO THAT I COULD DRIVE IT TO THEIR LOCATION. ONCE I ARRIVED AT THE DEALERSHIP THEY PROCEEDED TO TELL ME MY CAR IS NO LONGER UNDER WARRANTY AND THAT YES THERE IS A RECALL ON SOME DOOR LATCHES MY CAR DID NOT QUALIFY. THEY THEN PROCEEDED TO WRITE UP AN ESTIMATE FOR THE WORK FOR A BILL TOTALING MORE THAT $450.

Unknown or Other
Filed Jun 20, 201618,778 milesCA

DRIVER DOOR WILL NOT LATCH OR LOCK IN ORDER TO STAY CLOSED WHILE DRIVING NOR WHILE PARKED. THE AUTOMATIC LOCKING SYSTEM THAT ENGAGES AFTER BEGINNING TO DRIVE DOES NOT LATCH OR LOCK THE DRIVER'S DOOR, RESULTING IN A PANEL WARNING THAT THE DOOR IS AJAR.

Structure › Body
Filed Jun 20, 2016100,000 milesTX

MY DRIVER SIDE FRONT DOOR WILL NOT LATCH LIGHT AND DINGER COMES ON THE DOOR WILL SHUT BUT WON'T LATCH L. YOU CAN PULL DOOR RIGHT OPEN. THE VEHICLE WAS STATIONARY WHEN THIS HAPPENED I WAS ON MY WAY TO WORK AND STOPPED AT STORE IT WAS FINE WHEN I GOT BACK IN IT WOULDN'T LATCH DROVE TO WORK HOLDING DOOR SHUT.

Structure › Body
Filed Jun 19, 201670,000 milesAZ

CAR WAS STATIONARY, WHEN REAR PASSENGER DOOR WAS OPENED FOR SOMEONE TO ENTER, IT WOULD NOT CLOSE. LATCH SEEMS BROKEN, DOOR MUST BE SECURED WITH CORDS. IT IS SUSCEPTIBLE TO THEFT THUS.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Ford Focus → · Every Focus year → · How the figures are calculated →