MY FAMILY AND I WERE PREPARING TO DRIVE FROM OUR HOME WHEN MY DAUGHTER TOLD ME THE REAR DOOR WOULD NOT CLOSE. AFTER RESEARCHING ON THE INTERNET, I FIND THAT THIS IS A COMMON ISSUE WITH SOME MODELS OF FORD CARS. I TOOK MY CAR TO A FORD DEALERSHIP BUT HAVE BEEN TOLD THAT ALTHOUGH IT IS IN FACT THE SAME DEFECTIVE PART DESCRIBED IN A RECALL, MY VEHICLES'S VIN NUMBER IS NOT INCLUDED AS A RECALL. MY DOOR WILL NOT STAY CLOSED AND I CAN'T RISK TRANSPORTING MY CHILDREN AS A RESULT. FORD SAYS IT WILL COST ME FIVE HUNDRED DOLLARS TO REPAIR THE PART THAT HAS ALREADY BEEN DEEMED UNSAFE AND IS BEING FIXED AT NO CHARGE IN OTHER VEHICLES BECAUSE THEY HAVE DIFFERENT VIN NUMBERS.
2012 Ford Focus complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →
WHILE DRIVING ON THE HIGHWAY 65MPH THE AUTO STEERING WENT OUT. VERY HARD TO TURN THE WHEEL. PULLED CAR OVER TO THE SIDE OF THE ROAD, TURNED CAR OFF AND THEN RESTARTED IT STEERING FINE. STARTED BACK ON THE HIGHWAY WENT A LITTLE DISTANCE AND THE SAME THING HAPPENED.
I WAS PARKED IN A PARKING LOT. I GOT OUT TO LOOK FOR SOMETHING IN THE BACK SEAT. I FOUND WHAT I WAS LOOKING FOR, CLOSED THE DRIVER'S SIDE PASSENGER DOOR AND GOT BACK IN THE DRIVER'S SEAT. AS I WAS BACKING OUT TO LEAVE, THE BACK DOOR THAT I HAD OPENED FLEW OPEN AND THE WARNING LIGHT THAT A DOOR WAS AJAR CAME ON. I COULD NOT GET THE DOOR TO STAY CLOSED. I HAD TO TIE IT TO SOMETHING IN THE BACK SEAT WITH PLASTIC BAGS WHICH WAS THE ONLY THING I HAD. I TOOK IT TO MY DEALER AND WAS TOLD THAT THE DOOR LATCH WAS ON "BACK ORDER" AND IT WOULD NOT BE AVAILABLE UNTIL SEPTEMBER 2016 AND WOULD COST ME $400 TO FIX BECAUSE THE VEHICLE HAD NOT BEEN ISSUED A RECALL....YET. SO I HAVE TO FIGURE A WAY TO KEEP THE DOOR CLOSED, NOT SECURED, UNTIL THEY CAN GET THE PART IN.
REAR DRIVER SIDE DOOR NOT LATCHING. OPENED IT TO GET PERSONAL STUFF OUT AND WENT TO CLOSE IT AND THE DOOR JUST BOUNCED BACK. LOOKED AT THE LATCH AND IT DOESN'T STAY UP.
ON THE PASSENGER DOOR, DRIVERS SIDE, I FOUND THE DOOR OPEN WHEN I WAS WALKING TO MY CAR FROM WORK. I WAS FORTUNATE THAT NO ONE STOLE ANYTHING. I THEN DISCOVERED THAT THE DOOR WOULD NOT SHUT. IT DID NOT LOOK LIKE A BREAK IN AND I WAS INFORMED BY THE MECHANIC THAT THERE IS A PROBLEM WITH THE DOOR LATCH.THE MECHANIC SAID THE DOOR LATCH WAS VERY POORLY DESIGNED. I RESEARCHED THE PROBLEM AND IT SEEMS THIS DOOR LATCH PROBLEM IS HAPPENING WITH OTHER FORDS AS WELL. I CONSIDER THIS IS SAFETY ISSUE BECAUSE THE DOOR COULD HAVE SWUNG OPEN WHEN I WAS DRIVING. I TRIED CONTACTING FORD TO DISCUSS THIS PROBLEMS BUT THEY HAVE NOT BEEN HELPFUL. APPARENTLY THERE ARE NO RECALLS ON THIS. CURRENTLY I AM CONCERNED IF THE OTHER DOORS WILL HAVE THE SAME PROBLEM-DOOR LATCH ISSUE.
THE DOOR LOCK LATCH/ACTUATOR BROKE NOT ALLOWING THE DOOR TO SHUT AND LATCH. THIS IS THE SAME PROBLEM MANY MODELS OF FORD VEHICLES HAVE HAD AND BEEN RECALLED. BUT THE RECALLED MODELS DON'T COVER ALL MODELS AFFECTED WITH THIS DEFECTIVE LATCH. VEHICLE WAS STATIONARY FORTUNATELY.
THE FRONT DRIVER SIDE DOOR LATCH BROKE AND THE DOOR WOULD NOT LATCH SHUT. I TOOK THE CAR TO THE DEALER FOR REPAIRS AND PAID $510.72
THE DOOR WILL NOT LATCH CLOSED. THE DRIVER'S SIDE DOOR IMMEDIATELY SWUNG OPEN WHEN I ATTEMPTED TO DRIVE THE VEHICLE. I WAS UNABLE TO EVER CLOSE IT AGAIN AFTER THAT. IT JUST LEANS IN PLACE, BUT IT NEVER LATCHES.
DRIVER'S DOOR LATCH FAILED AND DOOR WOULD NOT CLOSE. CAR WAS PARKED AND I HAD IT LOCKED IT WITH THE REMOTE CONTROL. HAD IT REPAIRED BY MY MECHANIC. CONCERNED OTHER DOORS WILL HAVE THE SAME PROBLEM.
AS OF AUGUST 7, 2016 THE DRIVER SIDE DOOR LATCH FAILS TO LATCH IN THE CLOSED POSITION. MALFUNCTION WAS DISCOVERED WHEN I RETURNED TO THE PARKED VEHICLE AT THE GROCERY STORE. PRIOR TO THIS THERE WAS NO INDICATION THAT THE LATCH FUNCTION WAS FAILING. OBVIOUSLY THIS MALFUNCTION IS A SERIOUS SAFETY AND THEFT CONCERN.
DRIVER'S SIDE BACK DOOR OPENED WHILE VEHICLE WAS BEING DRIVEN. SPRING FORCING LATCH TO SECURE IS EVIDENTLY BROKEN. VEHICLE WAS GOING STRAIGHT AT APPROXIMATELY 30 MPH.
CAR DOOR LOCK BROKE DRIVER SIDE BACK DOOR. THIS IS THE SECOND DOOR LOCK TO BREAK IN A MONTH. ASSUMING THEY WILL ALL GO OUT.
DOOR LATCH ON BACK SIDE DOOR HAS FAILED AND I WAS TOLD THAT MY VIN NUMBER IS NOT ON RECALL LIST. WHILE AT HOME WENT TO CLOSE BACK DOOR AND IT WOULD NOT CLOSE.
THE DRIVER'S DOOR LATCH HAS FAILED AND WILL NOT CLOSE THE DOOR ANYMORE. DEALER SAYS THE RECALL DOES NOT APPLY TO 2012 FORD FOCUS
DRIVERS SIDE DOOR LATCH BROKE AND DOOR DOES NOT REMAIN CLOSED/LATCHED WHILE CAR IS IN MOTION OR SITTING STILL. CANNOT SECURE MY CAR NOR CAN I SAFELY OPERATE MY CAR SINCE THE DOOR WILL NOT CLOSE. THIS IS THE SECOND DOOR LATCH THAT IS DEFECTIVE IN MY VEHICLE. NOW BOTH DRIVER'S SIDE DOORS WILL NOT REMAIN CLOSED. FRONT AND REAR DOOR LATCHES ARE DEFECTIVE.
DOOR LATCH BROKE. DOOR WILL NOT STAY CLOSED. VEHICLE WAS STATIONARY.
TRANSMISSION CONTROL MODULE FAILED. CAR WAS NOT RESPONSIVE TO GAS PEDAL. WOULD NOT RELIABLY ACCELERATE, WOULD NOT RELIABLY BRAKE.
THIS IS THE SECOND TIME IT HAPPENS TO MY FORD FOCUS 2012 HATCHBACK. FIRST IT WAS THE BACK DOOR AT THE DRIVERS SIDE, THE SECOND ONE WAS THE DRIVER DOOR. I GET OUT OF THE CAR AND WHEN PRESSED THE KEY FOB THE HORN SOUND TWICE. GO BACK TO CHECK IF I LET A DOOR OPEN, AND THE DOOR WOULD NOT CLOSE. CALL THE DEALER AND THEY TOLD ME THAT THEY KNOW THEY HAVE PROBLEM WITH THE DOOR LATCHES BUT THEY COULD NOT DO ANYTHING BECAUSE FORD DID NOT HAVE A RECALL FOR MY CAR.
MY DRIVERS SIDE REAR DOORS LATCH BROKE/MALFUNCTIONED LEADING TO MY REAR DOOR SWINGING OPEN FREELY WHILE I WAS DRIVING, MY DAUGHTER WAS IN THE BACK SEAT. THE DOOR IT'S SELF WILL NOW NO LONGER STAY CLOSED. IT APPEARS THE PLASTIC/RUBBER LATCH WAS POSSIBLY WARPED FROM THE HEAT.
FAULTY DOOR LATCH. FORD WILL NOT HONOR ITS OWN RECALL NOTICE PUBLISHED IN NEWS PAPERS THROUGHOUT US. COST FOR REPLACE IS OVER $500. DOOR LATCHES HAVE FAILED WHILE DRIVING. MY LATCH FAILED WHILE IN PARK, BUT DOOR WOULD NOT CLOSE. FROM ABC NEWS ARTICLE "FORD IS RECALLING ABOUT 830,000 VEHICLES IN THE U.S. AND MEXICO BECAUSE PARTS IN THE SIDE DOOR LATCHES CAN BREAK AND THE DOORS CAN OPEN WHILE THE VEHICLES ARE MOVING. THE RECALL ANNOUNCED THURSDAY COVERS CERTAIN 2013 TO 2015 FORD ESCAPE SUVS AND C-MAX CARS, AND 2012 TO 2015 FOCUS CARS. ALSO INCLUDED ARE 2014 TO 2016 FORD TRANSIT CONNECT VANS, AND FORD MUSTANG SPORTS CARS AND LINCOLN MKC SUVS FROM 2015." FORD SAYS A FAULTY SPRING PART CAN BREAK, STOPPING THE DOORS FROM LATCHING. THE COMPANY SAYS THE RATE OF PROBLEMS IS HIGHER IN STATES WITH HIGH TEMPERATURES AND SUNLIGHT EXPOSURE, SO THE RECALL IS FOCUSED ON ALL OF MEXICO AND 16 STATES MAINLY IN THE SOUTH AND WEST. STATES INCLUDED ARE ALABAMA, ARKANSAS, ARIZONA, CALIFORNIA, FLORIDA, GEORGIA, HAWAII, LOUISIANA, MISSISSIPPI, NEW MEXICO, NEVADA, OKLAHOMA, TEXAS, UTAH, OREGON AND WASHINGTON. DEALERS WILL REPLACE ALL LATCHES IN THE RECALL STATES AND MEXICO. IN OTHER STATES THEY WILL REPLACE THE LATCHES IF THEY BREAK. THE COMPANY SAYS IT KNOWS OF ONE CRASH AND ONE INJURY THAT COULD HAVE BEEN CAUSED BY THE PROBLEM. THE RECALL WILL COST FORD ABOUT $270 MILLION, AND THAT FIGURE WILL BE INCLUDED IN THE COMPANY'S THIRD-QUARTER PRETAX RESULTS, FORD SAID IN A FILING WITH THE SECURITIES AND EX
THE BACK DOOR LATCH DOES NOT CLOSE AND THE DOOR OPENED IN ON ITS OWN NOW WILL NOT STAY SHUT SAFETY BIG TIME I COULD HAVE BEEN ON THE FREEWAY DRIVING WITH SOMEONE SITTING IN THE BACK SEAT NOW I HAVE TO PAY 430 TO FORD TO FIX SOMETHING THAT IS A MAJOR PROBLEM AND SAFETY CONCERN
DOOR LATCH ASSEMBLY DRIVER SIDE REAR DOOR AND FRONT PASSENGER DOOR HAD TO BE REPLACED, STOP WORKING FOR NO KNOW REASON
THE DRIVER SIDE DOOR OPENED WHILE I WAS DRIVING, AND NOW WILL NOT LATCH AT ALL.
THE FRONT DRIVER-SIDE DOOR LATCH WILL NOT ENGAGE. I MADE SURE THE LATCH IS NOT CLOSED SHUT BEFORE CLOSING THE DOOR. THE DOOR LATCH BAR ATTACHED TO THE CAR GOES INSIDE THE OPEN LATCH SEAMLESSLY, HOWEVER THE LATCH WILL NOT HOLD. THE ONLY WORKAROUND I HAVE FOUND IS TO HOLD THE DOOR CLOSED, LOCK THE CAR, THEN PUSH THE DOOR OPEN AND SHUT IT AGAIN. ONLY THEN WILL THE LATCH ENGAGE. WHEN THIS FIRST HAPPENED, THE VEHICLE WAS IN MOTION. I WAS DRIVING FROM A RESTAURANT AND THE "DOOR AJAR" LIGHT CAME ON, THE VEHICLE MAP SAID IT WAS MY DRIVER SIDE DOOR. I TRIED TO CLOSE IT WHILE DRIVING ON THE HIGHWAY, NO LUCK, UNTIL I CAME ACROSS THE WORKAROUND MENTIONED PREVIOUSLY.
I WAS DRIVING ON A CITY STREET TRAVELLING 50 MPH WHEN MY CAR STARTED TO STALL. I HIT THE GAS AND MY CAR JERKED AND STALLED AGAIN. THEN MY CAR READ A MESSAGE THAT SAID "TRANSMISSION MALFUNCTION SERVICE NOW." ONCE I WAS ABLE TO GET TO A SAFE LOCATION, I PARKED MY CAR AND IT MADE SOME FUNNY SOUND ALMOST LIKE A CLUNKING NOISE. THIS IS NOT THE FIRST TIME MY CAR HAS STALLED OUT AND HAD TRANSMISSION ISSUES. THIS IS ACTUALLY THE THIRD TIME I HAVE BEEN DRIVING MY CAR AND BEEN SCARED OUT OF MY MIND DUE TO MY CAR STALLING OUT WHILE DRIVING.
THE DOOR OF MY 2012 FORD FOCUS FLEW OPEN WHILE DRIVING AND WILL NOT LATCH TO CLOSE.
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR FAILED TO CLOSE. THE CONTACT MENTIONED THAT THE DOOR HAD TO BE TIED IN ORDER TO REMAIN SECURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 46,000. ...UPDATED 09/12/16 *BF *TR
R/H REAR DOOR WILL NOT LATCH, DOOR FREELY OPEN WITH NO ACTION BY USER, WHILE MOVING DOOR OPEN WITH ANY TURN TO THE LEFT
DRIVING ON THE FREEWAY MY DRIVER DOOR JUST FLEW OPEN. NOW IT WON'T SHUT UNLESS I LOCK THE DOOR FIRST IN THE SLOT IN THE DOOR JAM THEN CLOSE IT. THERE IS A RECALL ON THE SAME YEAR ON THE FIESTA, FUSION, AND LINCOLN MKZ. THIS NEEDS TO BE ADDRESSED AS THIS IS A SAFETY ISSUE, LUCKY I HAD MY SEAT BELT ON LIKE YOU SHOULD ALWAYS BUT THE DOOR COULD HAVE HIT ANOTHER CAR AND CAUSE AN ACCIDENT. I AM LUCKY THAT DIDN'T HAPPEN....
2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO VEHICLE REAR DOOR LATCH FAILURE. *SMD THE CONSUMER STATED WHEN HIS WIFE TRIED TO CLOSE THE LEFT REAR DOOR, IT WOULD NOT LATCH. ALSO, THE RIGHT FRONT DOOR WOULD NOT LATCH EITHER. *JB
WHILE DRIVING ON FREEWAY, TRANSMISSION FAILED TO PROVIDE POWER UPON ACCELERATION
THE DRIVER'S SIDE REAR PASSENGER DOOR WILL NOT CLOSE. I HAVE TO USE A PIECE OF WIRE TO HOLD THE DOOR CLOSED SO THAT IT WILL NOT FLY OPEN WHILE I AM DRIVING. I NOTICED THE DOOR DID NOT CLOSE WHEN I TRIED TO SET THE ALARM. THE CAR HAD BEEN STATIONARY FOR ABOUT TWO HOURS. A CUSTOMER REPRESENTATIVE FROM FORD MOTOR COMPANY TOLD ME THAT MY FORD FOCUS WAS NOT LISTED IN A PREVIOUS RECALL. THIS DOES NOT MAKE SENSE TO ME. WHY SHOULD I HAVE TO PAY FOR SOMETHING THAT WAS THE FAULT OF THE MANUFACTURER?
WHILE DRIVING MY VEHICLE ON 08/03/2016 AT APPROX. 8PM, MY DRIVER'S SIDE FRONT DOOR OPENED. AT THE SAME TIME, THE DOME LIGHT CAME ON, AND A WARNING APPEARED ON MY INSTRUMENT PANEL. I MANAGED TO PULL THE DOOR CLOSED. AFTER PULLING OVER AND STOPPING, I REPEATEDLY ATTEMPTED TO CLOSE THE DOOR. IT WOULD NOT LATCH. THIS LEAVES MY CAR UNDRIVABLE AND UNSECURED (EVEN WHEN MY VEHICLE IS LOCKED, THE FRONT DRIVER DOOR DOES NOT LOCK, AS IT WILL NOT LATCH).
THE DOOR LATCH ON MY DRIVER'S DOOR FAILED JUST AFTER I GOT IN IT AND BEGAN DRIVING UP MY STREET. THE DOOR WOULD NOT STAY CLOSED AND AN ALERT SOUNDED. THE FORD DEALERSHIP HAS TOLD ME I HAVE TO REPLACE THE LATCH AT A COST OF APPROXIMATELY $800.
WHILE DRIVING MY 2012 FORD FOCUS THE DRIVER'S DOOR FLEW OPEN WHEN MAKING A RIGHT TURN ON A STATE ROAD. THE DASH FLASHED WARNING AT SAME TIME DOOR FLEW OPEN. UNABLE TO SHUT DOOR, DROVE HOME HOLDING DOOR SHUT. HAD VEHICLE TOWED TO FORD DEALERSHIP, DOOR LATCH FAILURE, REPLACED AT MY EXPENSE. I REQUESTED FORD DEALERSHIP RETURN DEFECTIVE PART TO ME. REPORTED TO FORD CUSTOMER SERVICE DEPARTMENT.
I PURCHASED A USED 2012 FORD FOCUS HATCHBACK IN OCTOBER 2012 THAT HAD 29,000 MILE ON IT AT THE TIME. I DROVE THE VEHICLE UP TO 39,000 AND THE POWER STEERING FAILED AS I WAS INITIATING A LEFT TURN ACROSS TRAFFIC. I LOOKED DOWN TO SEE THE POWER STEERING ASSIST FAULT ERROR MESSAGE. THE CAR WAS OUT OF WARRANTY AT THAT POINT, AND I WAS OUT 2,000$ IN REPAIRS. I HAVE SEEN THAT FORD HAS RECALLED OTHER VEHICLES FOR THE SAME ISSUE, JUST NOT THE 2012 FOCUS YET. IN OCTOBER 2014, I FOUND THE HARD STUTTERING UPON ACCELERATING AND THEN I RECEIVED MY FIRST RECALL NOTICE. A NEW TCM WAS INSTALLED, REPROGRAMMED, ALONG WITH A NEW CLUTCH. ABOUT TWO WEEKS AFTER THAT THE CLUTCH FAILED AND I HAD TO BRING IT BACK IN FOR REPAIRS. ABOUT 6 MONTHS AFTER THAT I WAS DRIVING ON THE HIGHWAY AT AROUND 70 MPH AND THE DASHBOARD LIT UP WITH A TRANSMISSION MALFUNCTION, SERVICE NOW ERROR. I TOOK IT TO THE DEALERSHIP AND THEY REPLACED THE TCM AGAIN AND REPROGRAMMED. IN AUGUST 2016, THE CAR IS NOW AT AROUND 65,000 MILES. I WAS DRIVING AROUND 40 MPH ON A BUSY CITY STREET WHEN I RECEIVED THE TRANSMISSION MALFUNCTION, SERVICE NOW ERROR. I JUST GOT THE CAR BACK FROM THE DEALERSHIP YESTERDAY, THE 4TH TIME, WITH A NEW TCM THAT HAS BEEN REPROGRAMMED. THIS CAR IS UNSAFE, AND FORD IS AWARE. THE TECHNICIANS I HAVE DEALT WITH ALL KNOW THE EXACT ISSUE BEFORE I EXPLAIN IT TO THEM. I ASKED FOR A COMPLAINT LINE, OR ANY OPTIONS FOR CONSUMERS IN MY POSITION AND WAS TOLD BY BOTH THE DEALERSHIP AND THE FORD CUSTOMER SERVICE HOT LINE T
2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO VEHICLE HEADLIGHTS WILL NOT SWITCH TO BRIGHT. *SMD THE CONSUMER STATED THE HEADLIGHTS REMAINED ON DIM AND SHE WAS UNABLE TO SWITCH THEM OFF AND THEY WOULD COME ON, WHEN THE VEHICLE WAS STARTED. THE VEHICLE WAS TAKEN TO THE DEALER REPEATEDLY FOR THE DEFECT. ON THE LAST OCCASIONS, THE VEHICLE FUNCTIONED NORMALLY FOR A FEW DAYS, BUT RETURNED TO ITS ORIGINAL PROBLEM WITHIN A FEW DAYS. ADDITIONALLY, THERE WERE TWO INCIDENTS, WHERE THE HEADLIGHTS SIMPLY CEASED TO WORK WHILE DRIVING AT NIGHT. *JB
I WAS DRIVING HOME WHEN MY DOOR FLEW OPEN. I TRIED TO CLOSE WITH NO AVAIL. I HELD MY DOOR CLOSED UNTIL I GOT HOME AND IT STILL WILL NOT LATCH. I CALLED TO SEE IF THERE WAS A RECALL AND OF COARSE THERE IS NOT. BUT WAS TOLD A PENCIL WOULD RESET IT, THIS DID NOT WORK.
THE STEERING GETS LOOSE AND TIGHT AND WHEN YOU TRY TO CORRECT FOR LANE DRIFT IT TAKES A SECOND FOR THE STEERING TO RESPOND, THIS IS VERY DANGEROUS AND I CALLED FORD AND OF COURSE THEY WONT DO NOTHING OR HELP IN ANYWAY. CAR ONLY HAS 74,000 MILES ON IT AND OF COURSE ITS NOT COVERED.
I PURCHASED THE CAR FROM FORD DEALER USED.TRANSMISSION ACTED UP AFTER A MONTH TOOK IN IN AND THEY SAID IT WOULD COST ME 200.00 TO LOOK AT IT.I PURCHASED THE 2 YEAR EXTENDED WARRANTY,BUT WOULD STILL COST ME THAT .I LEFT ,A FEW MONTH LATER THE CAR WOULD NOT MOVE AND TRANSMISSION LIGHT CAME ON .MY INSURANCE TOWED THE CAR AT THAT TIME THE DEALER KEPT MY CAR FOR A WEEK ,CHARGED ME 500.00 FOR CABLES TO THE BATTERY.1 WEEK LATER I WAS DRIVING BACK FROM ARIZONA TO NEVADA IN THE MIDDLE OF THE DESERT AND THE CAR LIGHT CAME ON AGAIN CAR WAS SHUTTERING LOSING POWER THANK GOD I MADE IT HOME.NOW ABOUT 2 MONTHS LATER I WAS DRIVING HOME FROM WORK AND TURNED MY DRIVER SIDE DOOR FLEW OPEN..THANK GOD I WASN'T CLOSE TO ONCOMING TRAFFIC AND HAD SEAT BELT ON.HOWEVER NOW MY DRIVER SIDE DOOR WILL NOT CLOSE OR LOCK.
I WAS DRIVING DOWN THE STREET--MADE A RIGHT HAND TURN AND THE DRIVERS SIDE DOOR RANDOMLY SWUNG OPEN! I PULLED OVER ON THE SIDE OF THE STREET--THE DOOR WOULD NOT CLOSE! IT WOULD NOT LATCH ONTO THE CAR. I HAD TO DRIVER TO MY MOMS HOUSE, HOLDING THE CAR DOOR, GOING 20 MPH SO THAT MY DAD COULD TRY AND FIX IT. IT TOOK HIM TWO HOURS TO GET THE CAR DOOR TO CLOSE!. I HAVENT OPENED IT SINCE THEN BECAUSE I'M AFRAID THE DOOR WONT CLOSE AGAIN! IVE BEEN HAVING TO CLIMB OUT OF THE PASSANGER SIDE!
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 45 MPH, THE FRONT DRIVER SIDE DOOR FLEW OPEN. THE CONTACT WAS UNABLE TO SECURELY LOCK THE DOOR. THE CONTACT DROVE HOME WHILE HOLDING THE DOOR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,900.
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE DRIVER SIDE DOOR OPENED INDEPENDENTLY AND FAILED TO SECURE. THE CONTACT COASTED TO THE SIDE OF THE ROAD THEN WAS ABLE TO RESUME DRIVING BY HOLDING THE DOOR HANDLE OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
THE REAR DOOR LATCH WILL NOT LATCH. THE DOOR JUST SUDDENLY FLEW OPEN WHILE I WAS DRIVING AND NOW WILL NOT LATCH SHUT. I WAS ON A CITY STREET WHEN IT HAPPENED.
IN MARCH 2016 THE DRIVER SIDE DOOR LATCH BROKE. AS WE WERE GETTING READY TO LEAVE HOME I OPENED THE CAR DOOR, BUT WHEN I TRIED TO CLOSE THE DOOR IT WOULD NOT LATCH. AT THIS TIME, WE WERE LUCKY THAT THE CAR WAS IN OUR DRIVEWAY AND NOT IN MOTION OR AWAY FROM HOME. WE HAD TO TIE THE DOOR CLOSED TO GET IT TO OUR LOCAL FORD DEALER. THE DEALER DECIDED THE LATCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THIS COST ALMOST $500. THEN, IN JULY 2016 THE LATCH ON THE FRONT PASSENGER DOOR FAILED. IN THIS INSTANCE, WHILE MY 16 YEAR OLD SON WAS DRIVING, THE PASSENGER DOOR SWUNG OPEN. LUCKILY, IT DID NOT HIT ANYTHING AS IT SWUNG OPEN. HE SLOWED DOWN FOR HIS PASSENGER TO CLOSE THE DOOR, BUT JUST LIKE THE DRIVER SIDE DOOR EARLIER THIS YEAR, THE DOOR WOULD NOT LATCH. MY SON'S FRIEND HAD TO HOLD THE DOOR CLOSED THE ENTIRE DRIVE TO OUR HOUSE (ABOUT 5 MILES ON A HIGHLY TRAVELED ROAD THAT HAS A SPEED LIMIT OF 55 MPH). THIS COULD HAVE BEEN A VERY SERIOUS OR DANGEROUS SITUATION IF MY SON HAD BEEN DRIVING ON A HIGHWAY OR HAD BEEN ALONE IN THE CAR. WE IMMEDIATELY CALLED OUR LOCAL FORD DEALER TO SCHEDULE AN APPOINTMENT AND CALLED FORD CUSTOMER RELATIONS IN HOPES THAT THEY WOULD ASSIST WITH THE COST OF REPLACEMENT. EVEN THOUGH THE FORD FOCUS IS UNDER INVESTIGATION FOR MANY VEHICLES HAVING THE SAME ISSUE AND OTHER FORD VEHICLES HAVE BEEN RECALLED FOR THE SAME ISSUE, FORD HAS STATED THAT THEY CAN NOT HELP WITH THE COST OF REPLACEMENT BECAUSE THE VEHICLE HAS NOT BEEN RECALLED. TO MAKE MATTERS WORSE, THERE ARE
PASSENGER DOOR WILL NOT LATCH. DROVE FOR +/- 200 FEET ACTIVATING AUTO-LOCK WHILE PULLING ON DOOR TO CLOSE IT HELPED AND IT FINALLY LATCHED. LATER I WAS ON THE FREEWAY DRIVING 65-70 IT POPPED OPEN AGAIN. AFTER SLOWING DOWN AND STRUGGLING TO HOLD THE DOOR SHUT, I MANAGED TO GET IT TO CLOSE AGAIN BECAUSE THE AUTO-LOCK KEPT CLICKING.
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 10 MPH AND TURNING A CORNER, THE FRONT PASSENGER DOOR SWUNG OPEN. THE DOOR LATCH FAILED WITHOUT WARNING MORE THAN ONCE. THE DEALER DIAGNOSED THAT THE PAWL SPRING CAB NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
THE DRIVER SIDE DOOR WOULD NOT CLOSE ONCE I GOT INTO THE CAR. I HAD TO DRIVE MY CAR WHILE HOLDING THE DOOR SHUT. THIS IS SUCH A SAFETY HAZARD! I TOOK THE CAR DIRECTLY TO SAN TAN FORD IN GILBERT, AZ. SAN TAN FORD EXPLAINED TO ME THAT THERE WAS NOT A RECALL ON THE FORD FOCUS YET, ONLY ON THE FUSION AND THE FIESTA. I AM FURIOUS TO FIND OUT THERE HAS BEEN OVER 73 FORD FOCUS VEHICLES REPORTED WITH THIS LATCH ISSUE AND A RECALL HAS NOT BEEN MADE. I AM ALSO AWARE THAT THESE MALFUNCTIONING LATCHES CAN BREAK ON ANY OF THE DOORS IN THESE VEHICLES AT ANYTIME. I DO NOT FEEL SAFE HAVING ANY FAMILY MEMBERS INCLUDING GRANDCHILDREN RIDE WITH ME IN MY CAR. SAN TAN FORD GAVE ME AN ESTIMATE OF $529.00 TO FIX ONE LATCH. IN ORDER FOR ALL OF MY LATCHES TO BE REPLACED IT WILL BE OVER $2,116.00. THIS IS UNETHICAL AND HAZARDOUS TO THEIR CONSUMERS AND FAMILIES.
WHILE DRIVING MY FOCUS AND MAKING A RIGHT TURN MY DRIVER DOOR OPENED IN MID TURN AND FLEW OPEN. I HAD TO PULL OVER ON THE HIGHWAY SINCE I TRIED TO CLOSE THE DOOR AND IT WOULD NOT CLOSE. AFTER LOOKING AT THE DOOR THE LOCKING MECH WOULD NOT GO BACK UP IT STAYED DOWN.
MY 2012 FORD FOCUS NEEDS A NEW FUEL TANK, FUEL PUMP, PURGE VALVE AND CANISTER PER TSB 16-0062. IT'S BECAUSE THE PURGE VALVE WAS MALFUNCTIONING AND HAS COLLAPSED MY GAS TANK (PLASTIC) AND I NEEDED TO REPLACE THE FUEL PUMP, GAS TANK, FUEL TUBE ASSEMBLY. ALL COST $2000. MANY OTHERS HAVE THIS PROBLEM BUT IT APPEARS THAT THERE IS NO RECALL ON THIS. THIS IS SOMETHING THAT SHOULD BE ADDRESSED AS A RECALL, NOT AN "EFF" YOU TO THE CUSTOMER THAT HAS TO DEAL W/ A KNOWN ISSUE TO FORD. WHEN STOPPED, THE VEHICLE WOULD IDLE ROUGH. THE ENGINE ACTUALLY DIED ON ME IN TRAFFIC ONE DAY. THE CHECK ENGINE LIGHT CAME ON W/ CODE P1450. THEN MY FUEL GAUGE BECAME HIGHLY INACCURATE, SHOWING A FULL TANK OF FUEL WHEN I MAY BE AT HALF OR LOWER.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2012 Ford Focus → · Every Focus year → · How the figures are calculated →