I BOUGHT THE CAR ON OCT 29, 2002. SINCE DAY ONE THE CAR HAS CONSUMED WAY TOO MUCH GAS. IT IS OUTRAGEOUS! IT HAS BECOME A MORTGAGE PMT! MY CAR PMT IS $344 A MONTH I PAY THE SAME IN GAS A MONTH. I USE TO OWN A 1993 FORD ESCORT,STICK,4 CYC AND NEVER DID I EVER SPEND SO MUCH GAS. I AM 49 YRS OLD, DON?T SPEED, AND KNOW THE DIFFERENCE. I HAVE ALSO OWNED MANY STICK,4 CYL CARS AND NONE HAVE EVER SPEND SO MUCH GAS. THERE HAS GOT TO BE A PROBLEM WITH THE CAR IN THAT RESPECT. SECOND: A COUPLE OF MONTHS AGO THE "CHECK ENGINE" LIGHT CAME ON, EVER SINCE THEN, MY CAR WON'T START IN THE MORNINGS, AND WHEN IT HAS BEEN SITTING FOR A AWHILE. I HAVE BROUGHT MY CAR TO THE DEALER 4 TIMES ALREADY, THEY HAVE CHANGED THE FUEL PUMP 3 TIMES, STILL HAVING THE SAME PROBLEM, THIS LAST TIME IN WHICH I PICKED UP THE CAR YESTERDAY, NOV. 11, NOTHING WAS DONE! I ASK QUESTIONS BUT ALL I GET IS THERE IS NOTHING WRONG! BUT SOMETHING IS HAPPENING...NOWADAYS, EVERYTHING IS COMPUTERIZED, ONE THING GOES BAD AND IT AFFECTS THE ENTIRE CAR. SOMETHING IS NOT BEING CHECK, BUT I AM INFORMED, EVERYTHING IS BEING CHECKED! I HAVE HAD IT WITH THE CAR! WITH THE AMOUNT OF GAS THAT IS BEING CONSUMED & THE NOT STARTING JUST DON?T KNOW WHAT TO DO! THERE IS SOMETHING MAJORLY WRONG WITH THIS CAR! I CAN'T STAY THIS WAY, IT IS NOT FAIR, IT?S SO EXPENSIVE TO OWN A CAR NOWADAYS. THE STRESS OF BEING LEFT ANYWHERE, BEING LATE FOR WORK MOST OF THE TIME DUE TO THE CAR NOT STARTING. WHY SHOULD I PAY FOR SOMETHING THAT IS NOT WORKING P
2002 Ford Focus complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
ALL FOUR STUDS ON THE RIGHT FRONT BROKE OFF AND CAUSED DAMAGE TO THE BRAKES, FRONT BUMPER, ALONG WITH A FEW OTHER THINGS. THE DEALER SAID IT WAS MY FAULT BECAUSE I HAD A MECHANIC BESIDES THEM CHANGE THE BRAKES ON IT. I HAD MY 2 MONTH BABY NIECE IN THE BACK ALONG WITH 3 OTHER PEOPLE. THE OTHER PROBLEM I HAVE IS THE SEAL ON THE WINDSHIELD IS COMING OUT NEAR THE ROOF.
THE MILEAGE ON MY FOCUS WAS 47000 KM AND THE COST WAS $5500.00. THE DATE WAS JULY BUT I AM AT WORK AND NOT SURE OF EXACTLY WHAT DAY. MY FOCUS WAS MAKING A CLUNKING SOUND SIMILAR IN NATURE TO TRACTION CONTROL KICKING IN. IT WAS IN TO BE SERVICED ON A FRIDAY AND THEY SAID THEY COULD NOT REPEAT THE SOUND. ALSO AT THAT TIME IT WAS HAVING REGULAR MAINTENANCE TIRE ROTATION AND OIL CHANGE. ON THE FOLLOWING TUESDAY DRIVING IN THE TOWN I LIVE IN (LUCKILY THE SPEED LIMIT IS ONLY 30 KM/HR) I EXPERIENCED THE STEERING WHEEL PULL TO THE RIGHT AND I HAD HIT A PARKED CAR. HAD I BEEN ON THE HIGHWAY ME AND MY 2 CHILDREN WOULD HAVE BEEN A FATALITY. THE COST QOUTED TO YOU OF 5500.00 IS NOT INCLUDING THE COST TO FIX THE OTHER VEHICLE. AS WELL FORD MOTOR CO. IS TAKING NO RESPONSILBILTY WHATSOEVER AND I NEED PROOF TO GET MY INSURANCE CO TO FIND FAULT TO SOMEONE OTHER THAN MYSELF.
FRONT BRAKE PADS AND ROTORS HAD TO BE REPLACED AFTER ONLY 20,000 MILES OF DRIVING. THE MECHANIC TOLD ME THAT THIS IS A COMMON PROBLEM WITH ALL THE FOCUS'S HE HAS SEEN. *LA
CLUTCH MASTER CYLINDER LEAKS CLUTCH FLUID. FLUID RUNS DOWN STEM OF CLUTCH PEDAL, LOOSENING THE RUBBER PEDAL PAD, WHICH PROCEEDS TO FALL OFF IN CERTAIN SITUATIONS WHILE VEHICLE IS IN MOTION.*AK
FROM A CONSUMER PROTECTION SECTION OF THE ATTORNEY GENERAL. CONSUMER WAS EXPERIENCING NOISE WHILE DRIVING AND ROUNDING CURVES. DEALER FOUND NOTHING. TOOK TO A DIFFERENT DEALER AND FOUND TIRES WERE WORN AND LOOSE REAR SWAY BAR. *LA ALL FOUR TIRES WERE REPLACED AND ALIGNED. CONSUMER WOULD LIKE REIMBURSEMENT FOR COST OF TIRES AND THE ALIGNMENT. IN ADDITION, CONSUMER THINKS FORD SHOULD CONDUCT AN INVESTIGATION INTO THIS DEFECT AND CORRECT IT. *PH
WHILE DRIVING REAR WHEEL BEARING VIBRATED,MAKING A LOUD NOISE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
2002 FORD FOCUS ZX5 HATCHBACK MODEL WAS PURCHASED NEW FROM LAFRES FORD. THE CHECK ENGINE LIGHT KEEPS COMING ON AND STAYS ON. VARIOUS ELECTRICAL PROBLEMS HAVE OCCURRED AND VARIOUS PARTS HAVE BEEN REPLACED (DOCUMENTED ON ALL SERVICE REPORTS) THE CHECK ENGINE LIGHT HAS BEEN A PROBLEM FROM DAY ONE AND I HAVE EXPERIENCED OTHER PARTS BURNED AND REPLACED IN THE PAST, IE COOLING FAN HARNESS AND RESISTOR BURNT, BURN SMELL WHEN A/C IS IN USE OR THE HEATOR, REPLACEMENT OF BATTERY. (CAR IS STILL UNDER WARRANTY) I CONTINUALLY TAKE THE CAR BACK AND FORTH TO THE DEALER TO HAVE THE CHECK ENGINE LIGHT CORRECTED. (NO REIMBURSEMENT OF TOLL/BRIDGES AND DAYS OFF FROM WORK TO HAVE THIS CAR PROPERLY SERVICED, NO REIMBURSEMENT OF RENTAL CARS) WHEN I GET THE CAR BACK THE CHECK ENGINE LIGHT IS OFF AND TWO DAYS LATER IT IS BACK ON AGAIN. I PERIODICALLY CALL MY SERVICE ADVISOR AT THE SERVICE DEPARTMENT TELLING HIM THAT I JUST PICKED UP THE CAR AND WITHIN 24 HOURS THE CHECK ENGINE LIGHT CAME ON AGAIN. MY SERVICE ADVISOR TELLS ME THAT THE CHECK ENGINE LIGHT DOES NOT MEAN ANYTHING AND I COULD DRIVE AROUND WITH THE LIGHT ONINDEFINETLY ALTHOUGHT THE LIGHT IS A NUISANCE. ON 12/11/03 WHILE DRIVING, THE CHECK ENGINE LIGHT WHICH WAS ALREADY ON, THE BATTERY LIGHT INDICATOR CAME ON, I IMMEDIATELY CALLED THE DEALER SERVICE DEPARTMENT AND EXPLAINED TO MY SERVICE ADVISOR OF THE PROBLEM, IT WAS LATE FRIDAY AFTERNOON, HE STATED THAT WAS NOT A GOOD SIGN AND ADVISED ME TO SEEK SERVICE AT A FORD SERVICE STATION. TOOK CAR
16 INCH DIAMETER FRONT ALLOY WHEEL WITH 205-50/R16 TIRE ON 2002 FORD FOCUS ZTS WAS DAMAGED AND CAUSED RAPID TIRE DEFLATION DUE TO LOW SPEED , 35 MPH, IMPACT WITH POTHOLE. 50 SERIES TIRE IS TOO THIN FOR STREET USE ON THE FORD FOCUS!*AK
MY 2002 ZX3 BEGAN HAVING PROBLEMS AFTER ONLY OWNING THE VEHICLE FOR SIX MONTHS. THE FIRST PROBLEM WAS WITH THE LOCKING MECHANISM WHICH WOULD MAKE A VERY LOUD BUZZING NOISE WHEN THE DOORS WOULD LOCK. THE SECOND PROBLEM BEGAN LAST WINTER WHEN THE CAR WOULD NOT START AFTER SITTING OUTSIDE OVERNIGHT. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP FIVE TIMES OVER THE LAST YEAR FOR THIS PROBLEM AND EACH TIME THEY INFORM ME THAT THE PROBLEM IS FIXED. HOWEVER, THE PROBLEM IS NOT FIXED AND MY VEHICLE CONTINUES TO BE UNRELIABLE. *NLM
OUR 2002 FORD FOCUS SE, HAS HAD A SURGING PROBLEM SINCE THE DAY WE PURCHASED THE VEHICLE ON 04/15/02, THE ENGINE SEEMS LIKE IT WANTS TO STALL OUT.LSO WE HAVE A WATER LEAK UNDER THE DASHBOARD, AND WE NEED NEW TIRES. *AK AFTER ONLY 20000 MILES ON THEM.
REAR END SHAKE TRACED TO BELT SEPARATION OF FIRESTONE FIREHAWK GTA02 TIRES FITTED TO 2002 FORD FOCUS ZX3 FROM NEW. *LA
I BOUGHT MY 2002 FORDFOCUS IN AUGUST 2002 FROM UNIVERSAL FORD DEALERSHIP IN LONG ISLAND CITY, NEW YORK. ABOUT ONE MONTH LATER OF HAVING THE FOCUS MY BRAKES STARTED SQUEALING. MY NEW CAR ONLY FELT AND DROVE LIKE A NEW CAR FOR ONE MONTH. I TOOK BACK THE CAR FOR SERVICE AND THEY TOLD ME THE CAR IS NORMAL. I RECENTLY CHANGED MY BRAKE PADS AND HAD MY ROTORS CHECKED OUT AND STILL AM HAVING BRAKES SQUEALING. *LA
MY FOCUS HAS ONLY 30,000 MILES AND THE BRAKES HAVE BEEN SERVICED FOUR TIMES FOR THE SAME REASON. I HAVE HAD TO REPLACE MY BRAKE PADS AND ROTORS DO TO THE EXCESSIVE WARPING AND WEARING. FIXED NUMEROUS TIMES, AND THE PROBLEM PERSISTS. DEALERSHIP INFORMED ME THAT THIS IS A MAJOR ISSUE WITH THE FOCUS, BUT NO RECALL HAS BEEN MADE TO NOTIFY THE PROBLEM. I GUESS FORD IS WAITING FOR A FEW FATALITIES BEFORE ADDRESSING THE ISSUE. SAD BUT TRUE. WELCOME TO CORPORATE AMERICA! *LA
WATER ON PASSENGER SIDE FLOOR WHEN RAINS. *LA
2002 FORD FOCUS SE WAGON NOTICED RAIN WATER LEAKING INTO PASSENGER COMPARTMENT VIA HEATING/COOLING COWLING ON PASSENGER SIDE WETTING FLOOR MAT SIGNIFICANTLY TILL THE POINT IT WAS COMPLETELY SOGGY. CHECKED GRILL BETWEEN HOOD AND WINDSHIELD AND NOTED NO LEAVES BLOCKING DRAINS. NOTED RUBBER DAM NOT CONTINUOUS, AND WATER APPEARED TO BE LEAKING INTO ENGINE COMPARTMENT VIA ONE OF THESE GAPS AND THEN INTO THE HEATING/COOLING COWLING ALONG TOP SURFACE OF REAR OF ENGINE COMPARTMENT. THE FIT BETWEEN THE COWLING AND THE 'FIREWALL' AT THE BACK OF THE ENGINE COMPARTMENT IS NOT GOOD, AND THERE ARE GAPS ALONG THE ENTIRE TOP SURFACE ALLOWING WATER TO DRAIN IN. *LA
WHILE DRIVING I LOST ALL POWER TO THE CAR. IT COMPLETELY SHUT DOWN AND I COULD NOT START IT. IT HAS BEEN TOWED TO DEALERSHIP TO BE FIXED TWICE. I DO NOT FEEL SAFE DRIVING THIS CAR WITH MY KIDS IN IT. I DON'T THINK THE PROBLEM IS FIXED AND I'M WAITING FOR THIS TO HAPPEN AGAIN. NOW I NEED TO TAKE IT BACK TO THE DEALERSHIP AGAIN BECAUSE THERE IS A BAD VIBRATION IN THE FRONT END. I HAD IT THERE PREVIOUSLY FOR THIS ALSO, AND THEY SAID IT NEEDED THE TIRES ROTATED AND BALANCED. EVEN THOUGH IT IS STILL UNDER WARRANTY, THEY CHARGED ME $36.00....THE VIBRATION IS WORSE NOW SO OBVIOUSLY THAT WASN'T THE PROBLEM. OH I FORGOT TO MENTION THAT THE TRUNK WON'T LATCH PROPERLY AND THE WINDSHIELD WIPERS WON'T GO THE WHOLE WAY DOWN WHEN YOU TURN THEM OFF. THIS CAR IS NOT SAFE TO DRIVE. THE DEALERSHIP ACTS LIKE THEY HAVEN'T HAD ANY COMPLAINTS WITH THIS CAR! *LA
FRONT END MADE A VERY LOUD CLANGING NOISE LASTED ABOUT 10 MINUTES, PULLED OFF HIGHWAY LOOKED UNDER VEHICLE COULD NOT SEE ANYTHING WRONG, ON SEVERAL OCCASIONS WHILE DRIVING BETWEEN 55-65 MPH CAR WOULD JERK VERY BAD, DEALER COULD NOT SOLVE OR FIND A PROBLEM, VEHICLE AT REPAIR SHOP NOW. *LA
I BOUGHT MY FORD FOCUS ZX5 ON OCTOBER OF 2002. A MONTH AFTER I HAD IT I TOOK IT THROUGH THE CAR WASH AND IT STALLED. EVER SINCE THEN I HAD HAVE PROBLEMS STARTING IT. I BROUGHT IT IN AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE CAR. ON JULY 21, 2003 CAR STALLED GOING THROUGH AN INTERSECTION WITH ON-COMING TRAFFIC, I GOT THE CAR TO START AND I BROUGHT IT IN TO THE DEALERSHIP AND AGAIN THEY CAN'T FIND ANYTHING WRONG WITH THE CAR. THEY REFERRED ME TO THE DISPUTE SETTLEMENT BOARD. I FILLED OUT ALL THE INFORMATION AND SUBMITTED IT. ON SEPTEMBER 11, 2003 THE BOARD DECIDED THAT THEY DID NOT FIND A PROBLEM SO I HAD A FORD ENGINEER COME OUT. HE FINALLY CAME OUT IN OCTOBER AND SAID THERE WAS NOTHING WRONG WITH THE CAR. I DO NOT FEEL SAFE IN THIS VEHICLE. I TRIED TO GET RID OF THIS VEHICLE BUT I OWE $10,000.00 MORE THAN IT IS WORTH. PLEASE HELP. I DON'T KNOW WHAT ELSE TO DO.*AK
ENGINE STALLED AFTER I HAD DRIVEN TWO MILES WITH NO WARNING. I HAD JUST DOWN-SHIFTED INTO 2ND GEAR AS I WAS SLOWING TO MAKE A TURN AND THE CAR STALLED ACROSS TWO TRAFFIC LANES AND WOULD NOT RESTART. THE OIL LIGHT, BATTERY LIGHT, AND ONE OTHER LIGHT CAME ON (ALTERNATOR I THINK). THE CAR WAS MANUALLY PUSHED OUT OF TRAFFIC LANES IN NEUTRAL GEAR BY TWO MOTORISTS WHO STOPPED TO HELP. THEY WERE ALSO UNABLE TO RESTART THE VEHICLE. AFTER APPROXIMATELY 10 MINUTES THE ENGINE STARTED. I HAD THE CAR TOWED AND AFTER 5 DAYS THE DEALERSHIP STILL CANNOT FIND ANYTHING WRONG. APPARENTLY THE ONBOARD COMPUTER DID NOT CAPTURE THE PROBLEM. I AM EXTREMELY CONCERNED BECAUSE THE CAR STALLED WITHOUT WARNING AT APPROXIMATELY 25 MILES AN HOUR. HAD I BEEN ON THE INTERSTATE AS SCHEDULED (I WAS RUNNING LATE AND HAD TO DROP MY DAUGHTER OFF BEFORE GOING HOME TO PICK UP MY LAPTOP) I WOULD ALMOST CERTAINLY HAVE BEEN INVOLVED IN AN ACCIDENT BECAUSE I HAD NO TIME TO MANEUVER OUT OF TRAFFIC AFTER THE ENGINE STALLED. IT WAS 75 DEGREE DAY (MONDAY 11/3/03) SO OUTSIDE TEMPERATURE COULD NOT HAVE BEEN A FACTOR. *LA
WHILE SLOWING DOWN DUE TO INTENSE TRAFFIC ON A HIGHWAY WE WERE VIOLENTLY HIT BY A CAR DRIVING BEHIND US. THE IMPACT WAS SO GREAT THAT THE CAR WAS DEMOLISHED - THE BOTTOM REAR OF THE CAR AND TIRES WERE TOTALLY CRUSHED, THE ROOF WAS BENT IN THE MIDDLE, ALL WINDOWS BURST, AND DOORS WERE JAMBED SHUT. WE WERE PUSHED INTO THE CAR AHEAD OF US. THE AIRBAGS DID NOT INFLATE. PASSENGER SUSTAINED FACIAL INJURIES AND DRIVER SUSTAINED INJURIES TO CHEST. WE DO NOT BELIEVE THE SEAT BELTS CONSTRAINED US IN THIS CRASH. *AK
WHILE DRIVING 65 MPH WITH CRUISE CONTROL ON THE VEHICLE STALLED. THE VEHICLE WOULD NOT RESTART. CONSUMER MANAGED TO PULL OVER, AND LEFT VEHICLE OVER NIGHT. THE VEHICLE STARTED UP THE NEXT DAY WITH NO PROBLEM. DEALERSHIP WAS NOTIFIED BUT THE PROBLEM WAS NOT RESOLVED.*AK
WHILE DRIVING APPLIED THE BRAKES AND PEDAL WENT TO THE FLOOR AND THERE WERE NO BRAKES. AS RESULT, CONSUMER'S VEHICLE COLLIDED WITH A GUARD RAIL. DEALER COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK
MY CAR JUST DIES WHEN I AM DRIVING. THE LIGHTS IN MY DASH ALL LIGHT UP, MY POWER STEERING GOES OUT, AND MY CAR JUST TURNS OFF WHILE I AM DRIVING. THIS HAS HAPPENED AT LEAST 7 TIMES. I HAVE ALREADY TAKEN IT IN 4 TIMES TO GET IT FIXED. *LA
THE VEHICLE WAS TAKEN TO THE DEALER BECAUSE NOISE WAS HEARD COMING FROM THE FRONT BRAKES. THE DEALER REPLACED THE FRONT BRAKES. *AK THE BRAKE PROBLEM CONTINUED. THE RADIO HAD NO BASS AND AFTER THE VEHICLE WAS SHUT OFF THE RADIO WOULD TURN BACK ON. *SCC *NLM
CRUISE CONTROL FAILED TO RESPOND TO APPLICATION OF BRAKES.*MR THE SECOND INCIDENT CAUSED THE CONSUMER TO STRIKE ANOTHER VEHICLE BECAUSE THE CRUISE CONTROL FAILED TO DISENGAGE.*TS *JB
I AM THE ORIGINAL OWNER OF A 2002 FOCUS SE. APRIL 2003, I PASSED NY STATE INSPECTION W/O ANY PROBLEMS. AUGUST 2003 I BRING MY CAR IN FOR AN OIL CHANGE AND I AM TOLD THAT BOTH FRONT AND REAR BRAKE PADS NEED TO BE REPLACED ASAP B/C THEY ARE ALL THE WAY DOWN TO THE ROTOR. THERE WERE NO WARNING SOUNDS COMING FROM THE BRAKES. THE DEALER ALSO TELLS ME IT WILL COST ME $600.00 TO REPAIR! I CALLED FORD IN DETROIT AND THEY TOLD ME THAT IT WAS A HIGH PRICE, BUT THEY DON'T CONTROL DEALER'S PRICES. THEY ALSO TELL ME THAT THERE IS NO REPORTED PROBLEMS W/THE BRAKES, SO IT MUST BE ME. I DO NOT BRAKE HARD. THE MILEAGE ON THE CAR HAS BEEN THROUGH SOFT DRIVING. I TOOK IT TO A LOCAL CAR REPAIR WHO TOLD ME NOT ONLY DO I NEED FRONT/BACK BRAKES, BUT THAT CARS AREN'T DESIGNED TO WEAR BRAKES DOWN AT THE SAME RATE. AT THIS SHOP IT COST ME $325. I JOINED THE CLASS ACTION SUIT W/ FORDFOCUSBRAKEPROBLEMS.COM . *JB
ABNORMAL TIRE WEAR
THE TIRES AND WHEELS ON MY 2002 FORD FOCUS ARE VERY POOR IN QUALITY. THE RIMS BEND AND TIRES DEFLATE UPON HITING A CHUG HOLE IN THE ROAD WAY CAUSING LOSS OF CAR CONTROL. WHILE ALWAYS AVOIDING HOLES WHEN POSSIBLE, THIS IS A FACT ON MAY ROADS AND HIWAYS. I HAVE NEVER HAD THIS HAPPEN ON ANY OTHER CAR. THE CAR IS EQUIPED WITH 205-50-16 FIRESTONE TIRES AND ALUM. WHEELS. THE CAR HANDLES POORLY AND HAS BEEN ALIGNED TWO TIMES IN PAST YEAR. I FEEL CARS EQUIPED LIKE THIS FROM THE FACTORY ARE AN ACIDENT WAITING TO HAPPEN.
THE FRONT BRAKE ROTORS WERE WARPED. DEALERSHIP NOTIFIED OF THE PROBLEM, BUT THE PROBLEM HAS NOT BEEN RESOLVED.*AK
TIRES WEAR OUT EVERY 10,000 MILES HAVE REPLACED TIRES 5 TIMES NOW WAS TOLD IT WAS BECAUSE WE DIDN'T ROTATE. 3 LINE UPS DONE AND ROTATED EVERY 5000 MILES WE ARE NOW ON SET NUMBER 6 OF TIRES AND THE DEALER CAN NOT EXPLAIN WHY WE CANT GET EVEN 1/2 THE LIFE OF THE TIRE. *JB
SINCE 7/7/03 MY 2002 ZX5 FORD FOCUS HAS STALLED AND NOT RESTARTED RIGHT AWAY AT LEAST 15 TIMES. I'VE HAD IT TOWED TO THE DEALERSHIP 5 TIMES. THEY HAVE HAD IT THERE FOR 50 DAYS SINCE 7/7/03. EACH TIME EXCEPT THIS LAST ONE THEY CLAIM THEY FIND WHAT IS WRONG WITH IT ON THE COMPUTER AND DO THE REPAIR. IT HAS ALL BEEN UNDER WARRANTY. I WORK AT NIGHT, I'VE STALLED IN FRONT OF ON COMING TRAFFIC, I HAVE STALLED GOING 35 MILES AN HOUR, I HAVE STALLED ON A BLIND CORNER. I'VE HAD TO WALK HOME MANY OF THESE TIMES AT 3 OR 4 IN THE MORNING AND LEAVE THE CAR IN AN UNSAFE POSITION. *JB
RIGHT REAR BUBBLE INSIDE NEAR RIM, RT. FRONT BUBBLE, WENT FLAT AND INSIDE OF TIRE WALL SHREDDED APPEARANCE. *JB
WHILE DRIVING, THE ENGINE FAILED. THE DEALER WAS NOTIFIED. *AK *SCC *JB
VEHICLE'S CONTROL ARM BROKE CAUSING STEERING TO FAIL. PLEASE PROVIDE ADDITIONAL INFORMATION. *PH
I HAVE A 2002 FORD FOCUS SE W/ 5 SPEED MANUAL TRANSMISSION AND CRUISE CONTROL PLUS OTHER OPTIONS. ON DATE LISTED, I WAS TRAVELING AT 65 MPH ON A 4 LANE HWY APPROACHING A TRAFFIC LIGHT. THE CAR WAS IN 5TH GEAR W/ THE CRUISE CONTROL ON. UPON TOUCHING THE BRAKE PEDAL TO TURN OFF THE CRUISE CONTROL AND BEGIN BRAKING, NEITHER EVENT HAPPENED. I TRIED 3X TO GET THE CRUISE CONTROL TO TURN OFF BY PRESSING THE BRAKE PEDAL HARD. IT FAILED ALL THREE TIMES. BY THEN, I WAS RAPIDLY APPROACHING A GROUP OF CARS IN BOTH NORTHBOUND LANES OF GA HWY 365 COMPLETELY STANDING STILL WAITING FOR THE LIGHT TO CHANGE. IN RESPONSE TO A RUNAWAY CAR, I ATTEMPTED TO DRIVE OFF THE RIGHT SHOULDER OF THE ROAD; HOWEVER, THE CAR IMMEDIATELY IN FRONT OF ME DID THE SAME. I STRUCK HER CAR ON THE RIGHT SIDE WITH THE LEFT SIDE OF MY 2002 FORD FOCUS SE. MY PASSENGER REACHED OVER & TURNED THE IGNITION SWITCH TO OFF. I WAS ABLE THEN TO BRAKE THE CAR TO A STOP A FEW FEET FROM A CONCRETE CULVERT. THE LEFT FRONT WHEEL OF MY CAR WAS FOLDED APPROXIMATELY 45 DEGREE ANGLE AND THE ENTIRE FRONT END WAS DOWN ON THE GROUND. THE LEFT FRONT TIRE HAD BLOWN OUT. NEITHER CAR WAS DRIVEABLE. THIS IS THE SECOND TIME THIS CAR HAS FAILED ON TURNING OFF THE CRUISE CONTROL WHEN THE BRAKE PEDAL WAS APPLIED. FURTHER, THE BRAKE WEAR INDICATOR HAD BEGUN SQUELING RECENTLY. THE CAR HAD 13040 MILES ON IT AT THE TIME OF THE ACCIDENT. IT WAS PURCHASED ONE YEAR EARLIER. WILLARD FERGUSON
I HAVE A 2002 FORD FOCUS ZX5 4 DR HATCHBACK MY PROBLEMS STARTED ON 7/21/03 WHEN MY BRAKES LIGHTS, HEADLIGHTS, TURN SIGNAL AND RADIO STOPPED WORKING. I TOOK IT INTO THE DEALERSHIP AND IT WAS REPAIRED HOWEVER NOW THE RADIO WILL NO LONGER RESPONSE TO ME TURNING THE VOL. UP OR DOWN AS WELL AS I ONLY ONLY SET THE TIME ON MILITARY TIME. NOW ON 9/7 MY BRAKES HAVE STARTED TO GRIND. ON 9/11 MY CAR NOW VIBRATES WHEN I ACCERATE AT 60 MPH +. IN THE PAST WEEK I HAVE ALSO NOTICED THAT MY CAR WILL ACCELLERATE AND HESITATE WHEN IN MOTION. IN THE LAST THREE MONTHS MY GAS MILEAGE HAS SLOWLY DECLINED AS WELL. I AM TAKING IT INTO THE DEALERSHIP TONIGHT - BUT THOUGHT I NEED TO REPORT. SEEMS THERE ARE MANY OTHERS LIKE ME.
2002 FORD FOCUS HAS FAILURE OF FRONT BRAKE CALIPERS, NEEDS REPLACING OF ROTORS, PADS AND CALIPERS UNDER WARRANTY BUT DEALER REFUSES TO AGREE TO THIS ESTIMATE BY MASTER BRAKE. DEALER SAYS I ONLY NEED PADS AND ROTORS MACHINED. CAR ONLY HAS 14,692 MILES ON IT.*AK
SWAY BAR FAILS PREMATURELY.*AK
PREMATURE REAR TIRE WEAR. 6 TIRES WERE REPLACED BEFORE 27,000 MILES. DEALER SAYS ALIGNMENT IS AT FORD SPECIFICATIONS. DEALER SAID ROTATION AT 3000 MILES IS REQUIRED ON THIS VEHICLE TO PREVENT THIS PROBLEM. OVERHEARD TECH TELLING SERVICE MANAGER THAT THESE CARS DON'T HAVE ENOUGH ADJUSTMENT FOR CAMBER. TIRES CAN NOT BE ROTATED AFTER 5000 MILES BECAUSE THEY CUP OUT AND WHEN MOVED TO THE FRONT CAUSE SEVERE VIBRATION.*AK
WHILE DRIVING ABOUT 70MPH ON HIGHWAY AND WITHOUT PRIOR WARNING ANOTHER VEHICLE COLLIDED WITH CONSUMER'S VEHICLE, CAUSING A COLLISION. DRIVER SWUNG AROUND, HITTING THE GUARDRAIL. UPON IMPACT, DRIVER'S SIDE AIR BAG DIDN'T DEPLOY. *AK
PROBLEMS WITH 2002 FORD FOCUS STEERING AND SUSPENSION.*MR *CB
STEERING WHEEL LOST CONTROL WHILE DRIVING AT NORMAL SPEED. AS RESULT, LOWER AND UPPER BALL JOINTS AND BRAKE WERE DAMAGED. DEALER NOTIFIED. *AK UPDATED 1/11/2006. THERE WAS POPPING AND CLICKING IN THE STEERING WHEEL WHILE TURNING. THIS CAUSED THE CONSUMER TO LOSE CONTROL AND HIT A CURB. THE IMPACT RESULTED IN A BLOWN TIRE. *NM
2002 FORD FOCUS SE ENGINE STALLED.*MR CONSUMER HAD THE FUEL PUMP REPLACED EXPECTING TO REMEDY THE PROBLEM. ONCE THE CONSUMER ARRIVED AT THE GAS STATION AND BEGAN TO FILL THE GAS TANK THERE WAS A PUDDLE OF OIL UNDERNEATH THE VEHICLE, IT WAS THEN DETERMINED THE DEALER INSTALLED THE GAS TANK INCORRECTLY WHICH CAUSED THE LEAK. *TS. ON THE THIRD OCCASION, WHILE DRIVING, THE ENGINE STALLED AND RESTARTED AND THE AUTOMATIC TRANSAXLE/COOLING SYSTEM LIGHT ILLUMINATED ON THE DASHBOARD AND THEN WENT OFF. *JB
SEVERE CREAKING/RUBBING SOUND COMING FROM REAR DOOR ON DRIVER'S SIDE OF VEHICLE. NOISE OCCURS WHILE DRIVING AT ALL SPEEDS. SOUNDS AS THOUGH DOOR IS OUT OF ALIGNMENT OR IMPROPERLY MOUNTED. DEALER HAS ATTEMPTED TO DIAGNOSE AND REPAIR THE PROBLEM ON TWO OCCASSIONS (4 DAYS TOTAL OUT OF SERVICE), AND HAS BEEN UNABLE TO FIX. DEALER MOST RECENTLY STATED THAT SOME CREAKING IS NORMAL DUE TO FLEXING/TWISTING OF FRAME OF VEHICLE WHILE DRIVING. CREAKING/RUBBING, MEANWHILE, IS GETTING WORSE.*AK
CONSUMER NOTICED THAT PASSENGER'S SIDE REAR DOOR WAS OPEN. UPON LOCKING DOOR LATCH IT WILL NOT LOCK IN PLACE, CAUSING, CONSUMER TO SECURE VEHICLE. *AK
TO MY FOCUS IN TO SERVICE JAN 2003 FOR SQUEAKING BRAKES, ROTORS WERE WARPED, BRAKE SQUEAKING SAID TO BE "NORMAL". THEY MACHINE STRAIGHTENED THE ROTORS AND SAID FORD ENGINEERING LOOKING INTO SQUEAKS. AUG. 2003 TAKE FOCUS IN FOR LOUD VIBRATING SOUND. BRAKES AND ROTORS COMPLETELY SHOT. $440 TO FIX. 13700 MILES ON CAR. *AK
ON AUGUST 11, 2003 I TOOK MY CAR INTO KOONS FORD OF ANNAPOLIS, TO HAVE THE HAVE THE IGNITION SWITCH TOOK AT, BECAUSE THE KEY WOULD NOT TURN. I WAS TOLD MY SERVICE MANAGER MIKE SHECKELLS, THE SERVICE ADVISOR PETE, AND FACTORY TECH: 063 - RANDALL BOUNDS, AND A CASHIER THAT THIS HAS BEEN A MAJOR PROBLEM WITH MOST OF THE FORD FOCUS, I FEEL THIS I SHOULD BE ON A RECALL NOTICE IF ITS HAS BEEN A MAJOR PROBLEM WITH THE FOCUSES. THAT THE CONSUMERS SHOULD NOT HAVE TO PAY FOR A MAJOR DEFECT WITH THESE VECHICLE. ALSO, I HAD MY FOCUS IN KOONS FOR OF ANNAPOLIS, ON MAY 10, 2003, TO HAVE NEW BRAKES, OIL CHANGE AND TRANSMISSION PROBLEMS. ON THE TRANSMISSION PROBLEMS BECAUSE IT WAS A INTERMITTENT THAT THEY COULD NOT FIND ANY THING.*AK ON JULY 25, 2003, I LEFT MY CAR FOR SERVICE ON THE TRANSMISSION BECAUSE IT WAS SLIPPING OUT OF GEAR COMPLETELY. THEY HAD THE CAR UNTIL AUGUST 7, 2003, WHICH THEY PUT IN A REMFG TRANSMISSION AND C. I LEFT KOONS FOR WITH 1.5 MILES ON THE TRIP METER, I WENT ANOTHER 17.1 MILES WENT THE TRANSMISSIONS SURGED, I E-MAILED MIKE SHECKELL ON AUGUST 8, 2003 WHICH HE DID NOT ANSWER AS OF THIS DAY. I TALKED TO MIKE SHECKELL ON AUGUST 11, ABOUT THIS PROBLEM AND THE ANSWER I GET IS THEY CAN NOT DO ANY EXCEPT TO LET SOME ONE GO ON AT TEST DIVE WITH ME. THIS IS NOT THE ANSWER BECAUSE IT'S A INTERMITTEN PROBLEM AND SOME ONE WOULD HAVE TO DRIVE IT FOR A FEW DAY BEFORE THE TRANSMISSION WOULD SURGED AGAING. I HAVE KEPT RECORD OF THIS PROBLEM IS SURGED AT 18.5 MILES, 93 MILES AND AT 25
CONSUMER NOTICED WHILE ACCELERATING THE ENGINE DIED. DEALER WAS CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. *PH
FORD FOCUS: BACK DOOR WILL NOT ALWAYS LATCH. MY SON ALMOST FELL OUT OF THE CAR, THANKFULLY HE WAS STRAPPED INTO HIS CAR SEAT. I SHUT THE DOOR AND WAS DRIVING AWAY WHEN THE DOOR FLEW OPEN. FOCUS IS WHITE,ONLY 1 1/2 OLD AND HAS RUST SPOTS ALL OVER THE CAR. THE TRUNK OF THE CAR HAS THE MOST RUST.THE RADIO DIAL HAS MELTED FEELS LIKE YOU ARE PLAYING WITH BUBBLE GUM. HAVE ALSO HAD PROBLEMS KEEPING THE CAR ON THE ROAD IN RAIN AND SNOW. I TAKE THE TURNPIKE TO WORK AND FEEL THAT I AM GOING TO SLIDE INTO ANOTHER CAR IF I GO FASTER THEN 25 MILES AN HOUR IN THE RAIN OR SNOW.*AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Ford Focus → · Every Focus year → · How the figures are calculated →