2013 Ford Flex complaints

The contact owns a 2013 Ford Flex. The contact stated while the vehicle was parked and she was attempting to start the vehicle, a message for the steering motor sensor fault was displayed on the instrument panel. The vehicle loss power steering assist functionality. The contact turned off and restarted the vehicle and the message disappeared and the vehicle regained power steering assist functionality. The contact stated that the failure persisted. The contact took the vehicle to a local dealer to be diagnosed. The contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

The contact owns a 2013 Ford Flex. The contact stated that while his wife was driving at unknown speed, the vehicle stalled without warning. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed that the spark plugs needed to be repaired. The vehicle was repaired however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the canister purge valve and throttle body assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to contact NHTSA. The approximate failure mileage was 122,000.

While driving the steering wheel will fight you when taking turns. This is a know issue with the Ford Flex. Makes driving sketchy. I will not let my wife drive especially with the kids in the Flex.

Door ajar sensor for left rear door stays on, despite the door being fully closed. The dome lights remain on for a few minutes after starting the vehicle. And the dome lights stay on after you lock the vehicle. The dome lights staying on runs down the battery and is also a distraction and hazard while driving at night. Online forums indicate that this is a very common problem with Ford Flexes, and the repairs are apparently $300-$350 per door, with repairs at the dealership lasting for about a year.

The passenger-side front door latch sensor is defective. The door latches securely when closed, but the door AJAR warning light remains illuminated. This leads to several issues including: - interior lights don't turn off for a very long time after the door is closed (i.e. on the order of 30 minutes after parking and 5 minutes when driving), - the alarm system goes off randomly and frequently when the vehicle is parked and locked (sometimes multiple times per hour), - the feature that auto-locks the doors when the vehicle is in motion does not work, - if one locks the doors while the vehicle is in motion, they will immediately unlock themselves. The above issues lead to several safety concerns including: - the interior lights being on makes it difficult to see while driving at night, - the interior being illuminated after the vehicle is parked and locked creates a security exposure, - the child safety lock features do not function as intended as the doors cannot lock while the vehicle is in motion, - the alarm system repeatedly triggering is annoying as there is no way to turn off the alarm system. That is, if the car is locked, then the system is armed and will trigger in time. The rear passenger-side door had this same issue a few years ago. Ford has a Customer Satisfaction Program recall for this issue (19N09), but it only applies to the driver door and only for cars less than 7 years old.

The contact owns a 2013 Ford Flex. The contact stated while driving approximately 35 MPH, the steering wheel became difficult to turn. The contact stated that the traction control warning light was illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 235,000.

The contact owns a 2013 Ford Flex. The contact stated while driving at various speeds, the power steering assist failed intermittently, and the steering wheel became difficult to steer. The vehicle was taken to the dealer and diagnosed with an electric power steering assist failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA campaign number: 15V340000 (Steering). The failure mileage was approximately 125,000.

The contact owns a 2013 Ford Flex. The contact stated while making a right turn, the steering wheel malfunctioned and momentarily seized and could not be turned. Moments later the steering wheel would turn however, the steering wheel would shake and vibrate abnormally. The vehicle was taken to the local dealer who replaced the entire suspension system, but the failure persisted. The dealer later diagnosed that the steering gear was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the NHTSA campaign number: 15V340000 (Steering). The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 130,000.

Sudden loss of electronic steering assist without warning numerous times on my vehicle. Nearly caused me to get into an accident the other day. Contacting dealer this week. Ford needs to fix this problem.

The contact owns a 2013 Ford Flex. The contact stated the alarm and sensors were activated without warning. The contact received notification of NHTSA campaign number: 20V072000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 144,284. Parts distribution disconnect.

The right rear door keeps showing that it's open on the dash when its physically closed. The alarm goes off at night when the vehicle is locked because the door will randomly show it's open when its actually closed. I was told by Ford that the parts were $450 plus dollars to fix the problem and that's not including labor. Ive also found out that I'm not the only Flex owner dealing with this issue that should be covered under warranty.

On Friday, June 18, 2021 while driving my 2013 Ford Flex, the power steering went out while I was driving. I went online and found an OLD May 27, 2015 Ford Safety Recall for this issue but apparently it DID NOT include my car. Not sure how FORD determines which cars will/will not have this issue. It needs to include all calls in that category.

The contact owns a 2013 Ford Flex. The contact stated that upon opening the front passenger’s and driver’s side doors, a loud grinding sound was coming from the dashboard. The contact also stated that both doors would intermittently fail to unlock upon depressing the unlock button. The contact also noticed that the vehicle was consuming fuel soon after refueling. The dealer was notified of the failure and the contact was informed that the Vin was not under recall. The manufacturer was not notified of the failure. The failure mileage was unknown.

I was driving down I-285 (Atlanta) with my two daughters in the car and both the “Service Power Steering” and “Service AdvanceTrac” lights came on. About 10-15 min into the drive, it became really hard to turn my steering wheel. We were still about 30 min from our house so I had no choice but to drive very slowly until we could get somewhere safe. While trying to turn off the interstate, my steering wheel completely locked up on me!!! Now my car is at my mother’s house because I couldn’t drive any further in fear of an accident. My mechanic put this car on a computer and no codes showed up. From my understanding there was a recall for this particular issue. The dealer I purchased the car from stated they were not aware of this issue and the car showed no signs that the power steering was about to go out.

I had a recall for the driver door latch to be replaced. The very day that it was replaced, I get in, start my vehicle and the passenger door light comes on showing that it's open but it wasn't. I immediately go back inside to ask the service department since they literally just replaced the recalled drivers door latch. They stated that "it's a coincidence " and that it would cost to fix it. I drove it for as long as I could but my alarm would randomly go off and lights start blinking. I was afraid I'd come out oand my vehicle not start due to the battery being dead because of the alarm and lights going off. I broke down and paid to have the passenger door light fixed which the Ford service department told me it would. The EXACT same thing happened and now my back passenger door light keeps coming on!! Alarm randomly goes off and lights blink. I can't afford to gix this again. They told me it would fix the problem yet once they replaced the recalled door latch this has now happened with other doors.

THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE REAR REVIEW CAMERA FAILED TO OPERATE CORRECTLY INTERMITTENTLY, AND WITHOUT WARNING. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SUGGESTED TO THE CONTACT THAT HE NEEDED TO PERFORM A SOFTWARE UPDATE WITH THE FLASH DRIVE THAT HE HAD PURCHASED. THE CONTACT STATED THAT THE FAILURE RECURRED AND CAUSED SEVERAL OTHER SOFTWARE RELATED FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

RECALL 20S04 I HAVE SECOND LTR. CONTACTED MAC HAIK PASADENA TX 26 FEB 21. THEY TOLD ME PARTS NOT AVAILABLE UNTIL MAY. CONTACTED IN MAY, NOW TELL BE PARTS NOT AVAILABLE UNTIL LATE JUNE. FORD CUSTOMER SVC REPORTS PARTS NOW AVAILABLE.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED RUSTY ECK FORD (7310 E KELLOGG AVE, WICHITA, KS 67207, (316) 685-9211) TO CONFIRM THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

2013 FORD FLEX ISSUES WITH DOOR SENSORS READING DOOR OPEN WHEN DOORS ARE CLOSED. DOME LIGHTS STAY ON, ALARM WILL NOT GO ON AND PANIC ALARM GOES OFF ON ITS OWN. DRIVE DOOR LOCK NO LONGER WORK & NEITHER DOES THE RIGHT BACK PASSENGER DOOR.

WHILE TAKING A SHARP RIGHT TURN ONTO A FREEWAY ONRAMP FROM A STOP AT AN INTERSECTION, THE VEHICLE MADE A "DING" NOTIFICATION SOUND FROM THE DASHBOARD AND POWERFULLY FLUNG MY STEERING WHEEL AGAINST THE WAY I WAS STEERING. IF THERE WAS AN ADJACENT LANE WHERE I WAS DRIVING, THE VEHICLE ABSOLUTELY WOULD HAVE VEERED INTO THE ONCOMING LANE. I WAS ABLE TO OVERPOWER THE STEERING WHEEL AND FORCE THE VEHICLE TO THE SHOULDER, WHERE I NOTICED "POWER STEERING FAULT" DISPLAYED ON THE DASH. I POWERED OFF THE CAR, WAITED A FEW SECONDS, AND POWERED IT BACK ON, AND IT WORKED AFTER THAT.

WE HAVE 2 COMPLAINTS ABOUT THE AIRBAGS. I WAS DRIVING 65MPH ON HIGHWAY AND HIT A BEAR ON FRONT DRIVERS SIDE (AIRBAG DID NOT DEPLOY.) REPAIRED THE CAR. MY DAUGHTER WAS IN A HIGHWAY COLLISION REAR ENDED A PERSON AT 43 -45 MPH AIRBAGS DID NOT DEPLOY. INFORMED YESTERDAY THE CAR IS A TOTAL LOSS. SHE HAD HER GLASSES THROWN OFF HER FACE DASH WAS PUSHED BACK, TROOPER AND TOW TRUCK DRIVER WERE SHOCKED THEY DIDN'T GO OFF. SHE WAS NOT INJURED HAVING CONCUSSIVE SYMPTOMS. WE ALSO FOUND OUT THAT THE VIN DOES NOT MATCH THE INTERIOR OF THE CAR AS THEY WERE RUNNING THE SPECS OF THE VEHICLE. THE VIN IS SAYING THAT IT IS A CLOTH INTERIOR AND MY CAR HAS LEATHER INTERIOR. IF IT WAS AN UPGRADE IT SHOULD STILL BE ASSOCIATED WITH THE VIN OF THE CAR?*DT*JB

IN SEPTEMBER, THE DRIVERS SIDE SECOND ROW SEATBELT BROKE, THE MALE CONNECTION. I CALLED OUR LOCAL DEALERSHIP AND THEY TOLD ME IT WOULD COST APPROXIMATELY $750 TO REPLACE. WE STARTED USING THE THIRD ROW INSTEAD. JUST TODAY, THE FEMALE CONNECTION ON THE PASSENGER SIDE SECOND ROW SEAT BROKE. FORD IS TELLING ME THEY WON'T REPLACE THE SEATBELTS. I CANNOT AFFORD TO REPLACE THEM. AND I DON'T THINK SUCH AN ESSENTIAL SAFETY FEATURE SHOULD BE LEFT TO US FOR A VEHICLE LESS THAN 10 YEARS OLD. DO I DRIVE WITH MY CHILDREN UNSECURED AND JUST HAVE OUR FAMILY SUE FORD WHEN WE ARE ALL DEAD?

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE ELECTRIC POWER STEERING STOPS WORKING RANDOMLY ALLOWING NO ASSIST UNTIL VEHICLE IS SHUT OFF AND RESTARTED. FORD DOES HAVE A RECALL FOR THIS SAME ISSUE FORD SLIGHTLY OLDER VEHICLES WITH THE ELECTRIC POWER STEERING. WHEN THE POWER STEERING FAILURE HAPPENS, VEHICLE IS IN MOTION AND TRYING TO TURN, LOW SPEEDS ONLY SO FAR.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING FAULT MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO THE LOCAL DEALER WALNUT CREEK FORD LOCATED AT 1800 N MAIN ST, WALNUT CREEK, CA 94596 WHO DIAGNOSED THAT THE POWER STEERING RACK WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT INDICATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 92,349.

ON FRIDAY, JANUARY 22, 2021 AT APPROXIMATELY 12:05 P.M. WHILE DRIVING THE INTERCHANGE FROM THE SOUTHBOUND 55 FWY TO THE NORTHBOUND 405 FWY (IN COSTA MESA, CA) AT A SPEED OF 60 MPH MY 2013 FORD FLEX SEL BEGAN FISHTAILING ERRATICALLY ' SWERVING AND JERKING BACK AND FORTH BETWEEN LANES. AFTER A FRIGHTENING 10-20 SECONDS, I WAS ABLE TO MANEUVER THE CAR TO THE RIGHT SHOULDER OF THE INTERCHANGE WITHOUT ROLLING THE CAR OR HITTING ANYTHING OR ANYONE. (AT THE TIME THERE WAS AN AVERAGE AMOUNT OF TRAFFIC ON THE ROAD ALL GOING ABOUT 50-60 MPH AND WEATHER CONDITIONS WERE SUNNY, 65). MY INITIAL STOPPING POINT WAS NOT IN A SAFE LOCATION SO WHEN I PROCEEDED TO GO FORWARD ABOUT 300 FEET TO A SLIGHTLY SAFER LOCATION, I COULD AGAIN FEEL THE CAR START TO FISHTAIL WHILE GOING ONLY 5-10 MPH AND MY STEERING WHEEL WAS COMPLETELY OFF BALANCE AND NOT CENTERED. I INSPECTED THE CAR AND COULD SEE NO VISIBLE PROBLEM BESIDES MY STEERING WHEEL BEING OFF CENTER. THE CAR WAS TOWED VIA FLAT BED TOW TRUCK 13 MILES TO VILLA FORD IN ORANGE, CA WHERE IT WAS SUBSEQUENTLY DETERMINED TO BE A FAILED TOE LINK SUSPENSION ASSOCIATED WITH FORD RECALL 20S04. I WANTED TO REPORT MY EXPERIENCE AND REITERATE THAT THIS IS A VERY SERIOUS ISSUE!! I COULD HAVE EASILY BEEN KILLED HAD I HIT SOMETHING LIKE THE FREEWAY CONCRETE BARRIER OR OVER-CORRECTED TOO FAST WHEN THE CAR STARTED TO FISHTAIL AND SWERVE AND NOT BEEN ABLE TO DECELERATE QUICK ENOUGH (AND THANK GOODNESS MY THREE KIDS WEREN'T IN THE CAR WITH ME!) I URGE YOU TO START PUS

I HAVE A SAFETY CONCERN ON MY 2013 FORD FLEX VIN# [XXX] I HAD A RECALL REPLACED IN NOVEMBER 2020 FOR FRONT DRIVER SIDE DOOR LATCH. CUSTOMER SATISFACTION PROGRAM 19N09 AS SOON AS I GOT IN MY CAR AFTER THE REPLACED RECALL, THE PASSENGER DOOR LIGHT CAME ON SAYING IT WAS OPEN EVEN THOUGH IT WASN'T. I WENT BACK INSIDE AND ASKED ABOUT IT. THE SERVICE DEPARTMENT TOLD ME THAT IT WASN'T COVERED UNDER THE WARRANTY, THAT ONLY THE DRIVER SIDE WAS. IT WAS VERY STRANGE THAT IT HAPPENED TO POP UP DIRECTLY AFTER GETTING THE RECALL FOR THE DRIVER SIDE REPLACED. AS SOON AS I SAVE ENOUGH MONEY, I WILL GET IT FIXED BUT IF THE DRIVER SIDE HAD A WARRANTY, I FEEL THAT THE PASSENGER SIDE SHOULD TOO. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WATER PUMP FAILED IN THE INTERNAL ENGINE PART ON 2013 FORD FLEX. A KNOWN PROBLEM BY FORD MOTOR CO FOR YEARS AND FORD REFUSES TO ISSUE A RECALL. BECAUSE THE WATER PUMP IS AN INTERNAL PART OF THE MOTOR, THE COST TO REPAIR IS OVER $2000 .

WHILE DRIVING, WARNING NOTICE CAME ON SAYING STEERING ASSIST FAULT, THAT VERY MOMENT THE STEERING LOCKED ON ME AND WAS UNABLE TO TURN.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS IN TRAFFIC AND APPROACHING A HILL, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT TO DEPRESSED THE BRAKE PEDAL WHICH FAILED TO ENGAGED PROPERLY. THE VEHICLE LOSS MOTIVE POWER AND DECELERATED. THE CONTACT PULLED OVER TO THE SHOULDER, PUMPED THE BRAKE PEDAL BRINGING THE VEHICLE TO A STOP. THE VEHICLE WAS TURNED OFF AND RESTARTED AND OPERATED AS DESIGNED. THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE VEHICLE FAILED TO START-UP. ADDITIONALLY, THE BACK OVER PREVENTION CAMERA FAILED TO ILLUMINATE WHILE IN REVERSE. THE CONTACT STATED THAT THERE WERE UNKNOWN ELECTRICAL FAILURES ON THE INSIDE AND OUTSIDE OF THE CABIN OF THE VEHICLE. THE VEHICLE WAS TOWED TO CREST FORD OF NIANTIC (218 FLANDERS RD, NIANTIC, CT 06357, (860) 739-5403) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE FUEL SENSOR AND ACL MODULATOR WERE REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED BY EMAIL. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.

I WAS MAKING A RIGHT TURN ON A RESIDENTIAL STREET AND ALL OF A SUDDEN COULDN'T STEER MY STEERING WHEEL. MY DASH LIT UP LIKE A CHRISTMAS TREE AND GAVE ME A POWER STEERING ASSIST FAULT MESSAGE. I PULLED OVER AND TRIED TO RESTART THE CAR AND IMMEDIATELY GOT THE POWER STEERING ASSIST FAULT MESSAGE AGAIN. IT WAS SCARY AND VERY DANGEROUS. I NOW HAVE NO POWER STEERING AND APPARENTLY MY VEHICLE DOES NOT FALL UNDER THE RECALL. IT IS MY UNDERSTANDING THAT THERE ARE THOUSANDS HAVING THIS ISSUE. IF FORD REALLY CARED ABOUT OUR SAFETY THEY WOULD AT LEAST MEET US HALFWAY WITH THE COST OF REPAIRS. I'M LOOKING AT OVER $2000 OUT OF POCKET. THIS IS FRUSTRATING AND PAINFUL FOR ME AS I HAVE RHEUMATOID ARTHRITIS AND IT CAUSES STRESS ON MY JOINTS TO DRIVE IT AS IS. I AM NOW TERRIFIED EVERY TIME I GET IN MY CAR TO DRIVE.

PASSENGER DOOR AJAR LIGHT ILLUMINATES. LOCK WON'T ENGAGE AND DOME LIGHTS REMAIN ON FOR AWHILE.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE REAR BACK UP CAMERA WOULD GO BLANK, BECOME FUZZY OR DISPLAY IMAGES UPSIDE DOWN WHILE IN OPERATION. THE CONTACT ALSO STATED THAT A WARNING MESSAGE ON THE INSTRUMENT PANEL STATED THAT THE VEHICLE SHOULD BE TAKEN TO THE NEAREST DEALER. THE CONTACT ALSO STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO MCCANDLESS FORD MEADVILLE, INC. (433 BALDWIN ST, MEADVILLE, PA 16335) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE FUEL MODULE. THE CONTACT HAD THE FUEL MODULE REPLACED OUT OF POCKET. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE BACK UP CAMERA WAS NOT REPAIRED OR REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL AND STATED WHILE SHE WAS CHARGING HER CELLPHONE BY USING THE MIDDLE USB PORTAL, WHEN SHE NOTICED THE WIRING WAS MELTED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.

WHILE DRIVING AT LOW SPEED (< 20 MPH), WITHIN 20 SECONDS OF BEGINNING A TRIP, THE CAR GAVE A WARNING DIALOG (SEE ATTACHED PHOTO) AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. IT TOOK ALL OF MY STRENGTH TO KEEP IT ON THE ROAD. I PULLED OVER TO THE SIDE OF THE ROAD SAFELY. AFTER SHUTTING DOWN THE CAR AND RESTARTING IT, THE PROBLEM WAS TEMPORARILY RESOLVED. THE NEXT TIME I DROVE THE CAR, THE PROBLEM RECURRED, AND SINCE THEN HAS RECURRED EVERY TIME I TRY TO DRIVE IT.

DOOR ADJAR. DOOR OPENED WHILE DRIVING. DOOR RANDOMLY UNLOCKS AND SETS ALARM OFF. HAS CAUSED A DEAD BATTERY. WILL LOCK & UNLOCK WHILE TRAVELING.

ELECTRONIC POWER STEERING ASSIST STOPED WORKING AND WARNINING MESSAGE ON DASH DISPLAY.FRACTURE OF REAR TOE LINK RECALL#20V072 HAVE NOT BEEN REPAIRED AS OF 8/30/2020

THE DOOR LATCHES DO NOT WORK I'VE HAD THEM REPLACED TWICE AND THE ELECTRICAL PANEL THAT CONTROLS THE AC DOES NOT WORK IT BLOWS OUT HEAT CANNOT TURN HEAT OFF BECAUSE THE TOUCH SCREEN DOES NOT WORK IT IS COMPLETELY SHUT DOWN AND IT FLICKERS ON AND OFF AND THIS DOES NOT HAPPEN ALL THE TIME BUT PERIODICALLY

POWER STEERING WENT OUT IN REVERSE. TURNED VEHICLE OFF AND RESTARTED POWER STEERING CAME BACK. WENT TO FORD GARAGE SOFTWARE AND STEERING HAD TO BE REPLACED. CAR HAS 82K MILES. FORD WOULD NOT COVER THIS UNDER THE RECALL.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED LUTHER FORD LOCATED AT 3302 36TH ST SOUTH, FARGO, ND 58104, (701) 282-2350, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

DRIVING DOWN THE ROAD WHEN SUDDENLY LOST ALL POWER STEERING WITHOUT NOTICE. ALERT SHOWED UP ON DASHBOARD. VERY HARD TO CONTROL ESPECIALLY AT SLOW SPEEDS. BROUGHT TO FORD DEALERSHIP AND THEY WILL NOT HONOR THE RECALL SINCE IT DOESNT APPLY TO MY VIN BUT EVERYTHING ELSE THEY RECALLED FOR MATCHES MY CAR.

THE STEERING WENT OUT ONE WEEK AGO. CHECKED ALL THE RECALLS IT MATCHES THE DESCRIPTION OF PROBLEM AND MEETS ALL THE TIMELINES BUT WAS SOMEHOW LIKE THE REST NOT INCLUDED IN THE RECALL. DEALER IS PRESENTING ME WITH CHARGES IN EXCESS OF $2000 TO REPAIR. I HAVE TRIED TO RESOLVE THE ISSUE WITH FORD TO NO AVAIL. NO ONE CAN DO ANYTHING. THE VEHICLE IS UNSAFE TO DRIVE AND I HAVE TO PICK THE VEHICLE UP TOMORROW. THE STEERING IS NEARLY COMPLETELY GONE.

FORD RECALLED DOOR LATCH ASSEMBLY ON DRIVER DOOR AND IS NOT ACKNOWLEDGING THAT THE SAME ASSEMBLY IN OTHER DOORS SHOULD BE COVERED IN THE RECALL. WHY WOULD YOU COVER THE ASSEMBLY IN A DRIVER DOOR AND NOT THE PASSENGER DOOR. IF THE ASSEMBLY IS FAULTY, IT SHOULD BE FIXED REGARDLESS OF THE DOOR IT IS IN. THE SENSOR IN THE DOOR LATCH THINKS THE DOOR IS OPEN WHEN IT IS CLOSED, CAUSING THE DOME LIGHTS TO STAY ON AND THE WARNING TO CONSTANTLY SOUND UNTIL YOU CAN CLOSE IT AND THE SENSOR CATCHES. IT HAS BEEN HAPPENING ON THE PASSENGER DOOR FOR SEVERAL MONTHS.

THE BRAKES MAKE GRINDING NOISE AND SLIPPING HARD TO STOP MY BRAKE PADS AND ROTES PRETTY NEW WENT AND GOT NEW BRAKE PADS STILL SAME PROBLEM ESPECIALLY DURING HARDER BRAKING CAR NOT STOPPING THERE IS BRAKE FLUID AND EVERYTHING SEEMS TO BE IN TOP SHAPE BUT CAR WILL NOT BRAKE PROPERLY AND MAKE GRINDING NOISE

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE PASSENGER'S SIDE REAR DOOR LOCK LATCHED SECURELY HOWEVER, THE DOOR AJAR WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT STATED THAT DOORS FAILED TO LOCK WHEN THE VEHICLE WAS SHIFTED INTO DRIVE WITH THE DOOR AJAR WARNING LIGHT ILLUMINATED. ADDITIONALLY, THE INTERIOR DOME LIGHT AND PARKING LIGHT REMAINED ILLUMINATED. THE CONTACT CALLED JOHNSON CITY FORD (3519 BRISTOL HWY, JOHNSON CITY, TN 37601), AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE DRIVER'S FRONT DOOR LATCH WOULD BE REPAIRED HOWEVER, THE OTHER DOORS WERE NOT COVERED UNDER THE WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

WHILE I WAS PULLING OUT OF MY WORK PARKING LOT, THE POWER STEERING FAILURE LIGHT CAME ON AND THE STEERING BECAME EXTREMELY HARD TO CONTROL. UNLIKE OLDER VEHICLES WITHOUT POWER STEERING, IT WAS VERY STIFF AND HARD TO CONTROL NO MATTER WHAT SPEED I WAS GOING. WHEN I LOOKED UP THE ISSUE THERE IS AN OPEN RECALL FOR THE EXACT SAME PROBLEM AND EVEN IN THE YEAR CAR THAT I HAVE. WHEN I CALLED IN TO GET IT COVERED UNDER THE RECALL THEY SAY THAT MY VIN IS NOT COVERED IN THE RECALL. THEY CLEARLY KNOW THIS IS A SAFETY ISSUE AND IT'S HAPPENING TO MY TYPE OF CAR. HAD MY WIFE BEEN DRIVING WITH OUR KIDS AND DIDN'T HAVE THE STRENGTH TO CONTROL THE CAR HOME WHO KNOWS WHAT MIGHT HAVE HAPPENED. THIS IS A HUGE PROBLEM AND ACCORDING TO SEVERAL FORUMS I HAVE READ, I AM NOT ALONE. THIS NEEDS TO BE ADDRESSED TO THE FULL EXTENT OF THE PROBLEM BEFORE SOMEONE IS KILLED.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT AFTER THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER IN EITHER DIRECTION. THE VEHICLE WAS RESTARTED AND THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO HEALY FORD LOCATED AT 2528 NY 17M, GOSHEN, NY 10924, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. *DT*JB

I WAS BACKING OUT OF MY DRIVEWAY AND THE POWER STEERING ASSIST FAULT CAME UP AND I COULDN'T STEER MY CAR. IT WON'T GO AWAY AND I'M NOT ABLE TO DRIVE MY CAR SAFELY WITH MY FAMILY. *TR

DOOR AJAR WARNING LIGHT COMES ON AND ALL DOME LIGHTS, WHEN DOOR IS CLOSED. SAYS DOOR IS OPEN WHEN IT IS NOT. CAN NOT GET DOME LIGHTS TO TURN OFF, DRAINING BATTERY. *TR

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE DOOR LATCH FAILED TO LOCK THE DOOR SECURELY. THE CONTACT STATED THAT WHILE DRIVING THE FRONT PASSENGER SIDE DOOR UNLOCKED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO SALERNO DUANE FORD LOCATED AT 267 BROAD ST, SUMMIT, NJ 07901, WHO DIAGNOSED THAT THE DOOR LATCH WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT NO ASSISTANCE WAS OFFERED. THE CONTACT INDICATED THAT A SIMILAR FAILURE PREVIOUSLY OCCURRED ON THE FRONT DRIVER SIDE DOOR. THE FAILURE MILEAGE WAS 100,000.