2020 Ford F-250 SD complaints

I am filing a complaint regarding a safety defect on my 2020 Ford F-250 (VIN: [XXX] ), which is included in NHTSA Recall 24V-957 (Ford Recall 24S78). I received Ford’s recall notice prior to the failure of the high-pressure fuel pump. When I contacted Ford at that time, I was informed that the recall remedy was not yet available. In March 2025, the high-pressure fuel pump failed suddenly while I was transporting livestock in a towed trailer with my three children in the truck. The vehicle experienced an abrupt loss of power in traffic and became unable to move. We had to remain stopped until a tow truck arrived, creating a significant safety hazard for my family and other drivers. The Ford dealer documented the failure as “high pressure pump froze up and cracked high pressure pump,” which caused metal contamination throughout the fuel system and required complete replacement of the pump, injectors, rails, lines, and a fuel tank flush. The total repair cost was $16,574.44, which I paid out of pocket. Ford has stated they cannot process reimbursement until the recall remedy becomes available, despite federal regulations allowing reimbursement for repairs completed after notification of a safety defect. I am requesting NHTSA’s assistance in ensuring Ford complies with the recall reimbursement requirements and continues to monitor this defect due to the sudden and dangerous nature of these failures. Thank you for your attention. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF

The contact owns a 2020 Ford F-250. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (Fuel System, Diesel) and 25V626000 (Steering); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. While the contact’s husband was driving approximately 45-50MPH, the vehicle suddenly lost motive power and power steering functionality. The driver coasted to the side of the road, and the vehicle became inoperable. The vehicle was towed to the dealer, who determined that the high-pressure fuel pump (CP4 pump) had failed and there were metal fragments inside the fuel line. The CP4 pump was replaced. The dealer confirmed that the recall repairs were not completed. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.

The transmission would hang up in 7th gear when stopping at red light, caution light or stop signs without warning. It would roll like normal when letting of brakes however when out in the middle of traffic stop signs or caution lights the truck would not move and would not shift as it was hung in 7th gear. The only way to get the truck back in 1st gear was to place the truck in park and turn the ignition off then restart the vehicle. This has happened 3 different times post bringing the truck to silsbee ford for a ecm and tcm reprogram. Originally called dealer back to reports extreme rough shifting and was told they did not mess with anything in the transmission and it was not due to anything they did, never received a call back from manager. No warning lights messages ever appeared to show the transmission had failed to down shift into first gear at the stop lights. All three of these events happened while my 7 year old child was in the truck and two of the times it was a near miss and narrowly avoided accidents. Prior to this since around 50,000 miles truck would shift rough with rough engagement into 3,4th,5th,6th, gears with frequent flare shifts and was told by dealers this was normal characteristic of the transmission.

The contact owns a 2020 Ford F-250 SD. The contact stated that while the vehicle was stopped at a traffic light, the transmission failed to downshift from seventh gear, causing the vehicle to jerk. The transmission warning light was illuminated, and the message "Power Train Malfunction - Reduce Power" was displayed on the Ford Mobile App. The contact's neighbor, an independent mechanic, diagnosed the vehicle and determined that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 22V256000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

Safety of all people are affected by driving my truck with a steering wheel that might separate and cause a crash.. no loaner until fixed ...

On October 29, 2025, while traveling around a sweeping freeway transition ramp at 65 MPH in my 2020 Ford F-250 (46k miles on it), I hit a bump in the road. Suddenly the truck began violent, uncontrollable shaking of the front end of the truck and the steering wheel, feeling like the truck was about to fall apart. This terrifying, chaotic event caused me to struggle to steer and maintain control of the vehicle, sending me into the center divide. My son in law and 2 year old grandson were in the vehicle with me, visibly shaken by the event. Thankfully I was not pulling my travel trailer at the time, this could have ended in a critical situation. No warning lamps illuminated. Ford is aware of this issue and previously ordered a "customer satisfaction" repair, but that only covers 2017-2019 trucks. The truck is scheduled to be taken to the Ford dealership today 10/31/2025, however we are unclear whether there will be a cost for the repair.

We have had this truck a total of two months. The dealer told us that there were not recalls on it, come to find out there are two. The recalled part froze up and shattered that shot metal shavings all through the fuel system. This caused the truck to lose all power and shut down on a busy road which could have led to a major accident had it not been after rush hour. After towing the truck to a repair shop, we found out about the recalls. Come to find out, the warranty company nor Ford will pay to fix the vehicle due to nothing available. How are we the consumer liable for this when it is under recall and Ford has been working on a fix for a year? We have been told a fix would be around $10,000.

Leaving him with Grandbaby and when we stopped I went to get her out of her car seat but the passenger side rear would not unlock. What would happen if the car was on fire and the door lock would not work properly. The driver said will rarely work properly with the physical key itself and now the auto locks don't work. Cannot believe this is not required to be repaired as it really jeopardizes the safety of infants in car seats. Such a easy fix for this type of possible safety issue. I have 3 Ford trucks and 1 Ford Explorer but very concerned the newest is a accident waiting to happen with one of my Grandkids and these inoperative locks.

On October 3, 2025 our 2020 Ford F250 King Ranch 6.7 diesel broke down with no start and check engine light. We contacted Ford. We towed the vehicle, at our expense to the dealership we purchased it from approximately one year ago on October 6, 2025. I contacted Ford on October 3, 2025 and received a claim number. On October 7, 2025 the Ford dealership contacted us to inform us the high pressure fuel pump catastrophically failed. It cracked the pump housing. It is a 12,000.00 repair. It is a safety recall. The pickup on has approximately 56,000 miles. The 5 year power train warranty ended September 15, 2025. I have contacted Ford twice sense January 0f 2025 to see if there was a resolution to this recall and they stated there is no fix as of this time. The dealership and I have contacted Ford Customer Service several times. I have left several messages for the representative handling our case and was promised call backs but never did. On October 10, 2025 there was a new case generated due to the lack of communication. Both the dealership and I were promised a call back and we did not receive one. We use this pickup for work and we are losing income. I asked for a loaner and I was told that was not possible. I pulled a Carfax on this pickup and found that possibility this vehicle was bought back twice. When we purchased it, the service record give to us did not show that information. We would like for the repairs to be completed in a timely manner. The dealership stated on Oct

The contact owns a 2020 Ford F-250. The contact had received notifications of NHTSA Campaign Numbers: 24V957000(Fuel System, Diesel) and 25V626000(Steering); however, the parts to do the recall repairs were not yet available. The contact had contacted an unknown local dealer several times and had been advised that the recall parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not contacted. The contact had not experienced a failure.

AT 107,000 I lost 10th gear on the highway while pulling a trailer and was almost involved in a collision. The collar of the f250 10 speed is just as bad as the 2018 10 speed on f150s and they are failing at 100k. Complete new transmission needed. This should be recalled and i should be refunded. This is insanely dangerous to lose power while driving

Sync Infotainment system freezes and has the same symptoms as listed in the recall that was issued in May of 2025. The screen will occasionally freeze when powering up or even driving, resulting in loss of use of navigation. Infotainment screen will also occasionally freeze when in reverse not showing accurate information from the back up camera.

The contact owns a 2020 Ford F-250. The contact stated that while entering light traffic, the transmission became stuck between gears. The accelerator pedal was depressed, but the vehicle failed to respond or move. The vehicle was restarted and worked as designed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who determined that the failure was related to the transmission. The mechanic called the local dealer for the contact and was informed that the vehicle was not under warranty. The contact called another local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 57,000.

My 2020 Ford F-250 King Ranch with a 6.7L V8 Turbo Diesel engine experienced severe engine failure while I was driving. The engine was completely destroyed and had to be replaced. My warranty company paid to install a new engine into the truck, but did not pay to have the remaining components fixed that were directly damaged by the engine failure. There was severe damage done to the fuel pump, DEF system, and wiring harnesses that caused the truck to be permanently into a mode called "LIMP Mode" which electronically governs the truck to 50 MPH. There was and still is an unresolved recall on the truck. The recall is as follows: #24S78 POWERTRAIN CONTROL MODULE SOFTWARE UPDATE BIODIESEL DEPOSIT ACCUMULATION. The NHTSA number is: NHTSA: #24V957. There were absolutely zero (0) warning signs that alerted me that this was an issue before the engine failed. No alerts or warning lamps were illuminated on the truck before it failed. All i got was a letter in the mail stating that the engine could fail due to this components and that there is no known solution to fixing the problem. This issue caused my engine to fail while I was driving to work. There are issues with the truck still that were directly caused by this issue that the warranty will not cover INCLUDING this recalled component that has no available solution. I have a 2 month old son and a wife that rely on me having this truck. I have risked the safety of my family, and others on the roads, unknowingly by operating this tru

Known issue identified with this particular make, model and year truck in 2021; rough shifting, wrench light illuminating, failure to shift gears appropriately, stuck in certain gears risk of stalling, stopping, unable to shift down appropriately inspected by dealer and mechanics Ford document shows planetary needle bearing inside ring gear assembly generates contamination back in 2021/2022; unable to confirm fix was performed on this vehicle

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Recall is 9 months old and still no remedy available. Unable to use truck on platforms such as Turo because of the safety risk. No update from Ford, no dealer has a remedy.

On or around July 14, 2025, my truck failed to start. The engine would turn over but would not fire. My vehicle was at home and had been driven within the past day before this incident. On July 14, 2025, I had my vehicle towed to Burns Ford of York for a diagnosis. Upon inspection, the Ford technician determined that the high-pressure fuel pump was damaged, causing metal to contaminate the fuel system. At the time of this failure, my odometer had 67,452 miles. A "fuel system replacement" kit and element were ordered - Ford parts #s PC3Z-9N184C & LC3Z-9B246B. As explained to me, the entire fuel system and components had to be replaced because the high-pressure fuel pump "exploded." Knowing there is an active recall on the fuel system (Campaign 24S78/24V957) a request was made to Ford to cover the repair costs since the active recall dealt with a known issue of aged biodiesel causing issues, including a failure to start, which I experienced. Ford failed to approve the repair costs, causing a total expense around $17,000, with approximately $7,000 being out of pocket after my extended warranty company paid the remaining balance. The issue is that there was no intentional direct cause for the fuel pump to fail and given it did so with an active recall on the fuel system and with only 67,000 miles I believe the active recall is associated with my failure and should be on Ford to cover repairs and acknowledge a permanent fix.

Engine making heavy ticking noise from front of engine because of a cracked oil pump gear and the front main seal is now weeping oil. Ford is aware of this known issue as a TSB. Afraid to drive truck because I normally haul a large travel trailer into the mountains and the technician said the oil pressure could drop causing the motor to seize up.

On July 31st, I was driving my 2020 F-250 in town, traveling approximately six miles from one location to another. Upon arriving at my destination, I noticed smoke coming from under the engine bay. When I opened the hood, I discovered diesel fuel had leaked throughout the engine compartment. I immediately contacted my local dealership and brought the truck in for inspection. I was informed that the fuel filter was cracked. After doing some research, I learned that this appears to be a common issue with similar models, and in some reported cases, it has even led to vehicle fires. Fortunately, this did not occur while I was driving a longer distance, which could have put me and my family at serious risk. I’m raising this concern in hopes of further investigation and a resolution, given the potential safety implications.

2020 F250 Experienced the death wobble while traveling on freeway at 70 mph after running over bumps .

Parked at gas station, after fueling attempted to start with key and engine started but electrical systems did not register that vehicle had started. Turned engine off but engine continued running. Additional attempts to start vehicle made no difference -- engine continued running but vehicle could not be shifted out of Park. Called dealer and was advised to pull fuel pump fuse to stop engine. Towed to dealer and dealer determined that water had indruded into battery junction box and junction box needed to be replaced at owner expense. Ford Technical Service Bulletin 20-2298

Bushing in CDF drum has moved causing failure to transmission. This appears to be a common issue. When this occurred truck would not engage in certain gears at slow turns and stops causing lack of acceleration creating a hazard merging in traffic.

The contact owns a 2020 Ford F-250. The contact stated while attempting to start the vehicle, the vehicle failed to start. No warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed with a failed junction box due to water intrusion. The contact was informed that the junction box needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 80,000.

The contact owns a 2020 F-250. The contact stated that while driving in low gear, the vehicle started surging, plunging, and shifting erratically. There were no warning lights illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there were no open recalls on the VIN. The failure mileage was approximately 135,000.

My truck lost power on the Highway. Had to coast down the off-ramp and ended up blocking a turning lane when the engine failed to start back up. Called a someone to tow me back to my house and parked it where it’s been there for months since Ford has not yet issued a solution to the recall.

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I have a 2020 F250 with the 10r140 transmission and the cdf clutch has went bad. My truck only has 67,000 miles on it. Ford is saying there is not a recall on my vehicle.

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that the message "Reduced Engine Power" was displayed on the instrument panel. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving 45 MPH and accelerating to merge onto the highway, the contact heard an abnormal bang or pop coming from the front of the vehicle and started losing automotive power. The contact stated that several warning lights were illuminated on the instrument cluster and a "Reduced Power" warning light was flashing. The contact pulled over and the vehicle stalled. The contact was unable to restart the vehicle and had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the fuel pump had failed; however, the repair was not completed because the manufacturer had not approved the additional work required on the engine and the fuel system. The failure mileage was 121,000. VIN tool confirms parts not available.

I am writing to formally report a serious issue with my Ford F-250’s fuel system. The system failed, which appears to have been caused by contaminated or aged fuel. As a result, I was forced to replace the entire fuel system at a personal cost of $15,000. Despite taking the vehicle to an authorized Ford dealership, the recall related to this issue has not yet been addressed. I am extremely concerned by the lack of resolution and the financial burden this has placed on me as a consumer. I respectfully request that this matter be reviewed promptly and that appropriate action be taken to ensure the recall is completed and I am compensated for the related repair costs.

Ford just announced recall 25V455 for bad fuel pump for certain Ford trucks from 2021-2023 models. I purchased brand new 2020 Ford F250 SD with the 7.3 gas motor and from day one its had fuel pump issues. The vehicle hard starts like its starved for fuel. After several trips to the dealer they said it was a battery so I changed the battery. Didn't fix it. Then they said it was some other part and they replaced it, didn't fix it. I tried getting Ford to replace the fuel pump and the wouldn't. I've read forums online that discuss the same issue with many current ford models. I'm glad to see Ford do the recall but they need to extend the recall to include 2020 models. My truck has exhibited the same issues in this current recall and it gets worse during the hot South Carolina summer months. This is going to create a long term problem and Ford needs to include 2020s in their recall. I purchased the truck from Billy Howell Ford in Cumming, GA then moved to Columbia, SC where Jim Hudson Ford has been serving my truck.

While driving on the interstate, my truck began to lose power and decelerate. A fuel pump and engine warning light appeared. I began to lose power steering while decelerating. When I finally stopped and the truck turned off, I tried restarting which resulted in a cranking noise and was not successful in starting. I had to contact a towing company for assistance and my truck has been undriveable since this date (7/6).

The contact owns a 2020 Ford F-250. The contact stated that the sunroof had been leaking for approximately 2 years. The contact used rubber mats to cover the carpet, but the carpet was soaked. The contact stated that the vehicle was taken to a local dealer two times and the dealer informed the contact that the vehicle had been repaired; however, the failure persisted. The contact stated that recently the tailgate had an electrical short circuit following a period of heavy rain. The contact had taken the vehicle back to the same dealer. The vehicle was repaired. The contact informed the manufacturer of the failure and was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 6,000.

The contact owns a 2020 Ford F-250. The contact stated while driving 70 MPH, the vehicle stalled with a loss of drive power message displayed. The vehicle was able to be restarted. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer where it was diagnosed and determined that the high-pressure fuel pump had failed and needed to the replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 190,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford F-250. The contact stated that while driving at an undisclosed speed, the transmission inadvertently downshifted with the transmission warning light illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 125,000.

The contact owns a 2020 Ford F-250. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop. No warning light was illuminated. In addition, the contact stated that a trailer was hitched to the vehicle during the failure. The contact stated that the trailer brakes was inoperable. The contact stated that the failure occurred while driving in the driveway. The contact was able to safely stop and park the vehicle. The vehicle was not diagnosed by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The contact referenced NHTSA Campaign Numbers: 25V401000 (Service Brakes, Hydraulic) and 25V132000 (Electrical System); however, the VIN was not included in the recalls. The failure mileage was approximately 38,800.

High Pressure Fuel Pump Failure: On [XXX] While driving on the highway our 2020 F250 Super Duty Vin # [XXX] experienced a complete and sudden loss of power in the fast lane, creating an extremely dangerous situation. Our safety and the safety of others were at risk due to us merging across 4 lanes in heavy traffic with no power steering and no motor function, parking in a very narrow shoulder area and requiring a tow from the highway. After towing and a diagnostic evaluation, it was determined that the high-pressure fuel pump (HPFP) failed, a known safety concern with a recall issued our truck being built in Kentucky on August 2, 2020 The cost of repairs are around $15,000. This vehicle is housed at a local diesel mechanic, and is available for inspection upon request, and has not been inspected by anyone currently. When will this recall be remedied? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When shifting into drive the truck will lurch forward, a very hard shift. It also does the same thing in reverse. Several times the if my foot was not pressing very hard on the brake when shifting into drive or reverse the truck would lurch forward several feet. It there was an obstruction or person in front of the truck it would have put them at risk of being hit. While driving on cruise control it is very slow to shift and will skip multiple gears when shifting down when going up a hill. Sometimes also going downhill. This can cause the truck to slow down rapidly without a brake indicator which could cause a rear end collision if there is someone following closely. The truck is only 4.5yrs old and has 60,597miles. Symptoms started about 3-4months earlier when truck was well under 60,000 miles however I was unable to get it to the dealer until 60,597 which puts the truck out of warranty. The dealer was able to reproduce the issues and performed a code reset as well as a reprogram and the issue was not resolved. Dealer tore down the transmission and said one of the clutch packs in the transmission has failed along with several other parts. It is now requiring a full rebuild or replacement. There were no warning lights, alarms or messages. Date below is approximately when symptoms started occurring. I do not yet have my vehicle back so do not have the full report from the dealer. I will submit when I receive my vehicle back.

The contact owns a 2020 Ford F-250. The contact stated while driving 40 MPH, the vehicle stalled, with the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The vehicle was towed to the dealer, where it was diagnosed and determined that the high-pressure fuel pump had failed and needed to be replaced. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 113,000. VIN tool confirms parts not available.

Its a recall for aged biodiessel deposits to accumulate in the high pressure fuel pump.

The contact owns a 2020 Ford F-250. The contact stated while driving 25 MPH, the contact abruptly stopped the vehicle and attempted to reverse; however, the vehicle failed to respond as needed. The service vehicle warning light was illuminated. The contact turned off and attempted to restart the vehicle and the vehicle respond as needed. The contact stated that the failure had occurred twice. The contact stated that a dealer was contacted. The contact stated that after the first failure the vehicle was taken to the dealer and the contact was informed there was no fault codes detected. The vehicle then was taken to another dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 63,000.

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving 55 MPH, the vehicle suddenly downshifted from 8th gear to 3rd gear, causing the vehicle to hesitate as if the transmission was slipping. The vehicle started to self-correct, and the transmission shifted between 5th and 7th gear. The failure occurred twice within 2 weeks. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed that the transmission had failed and needed to be replaced or rebuilt. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 90,879. VIN tool confirms parts not available.

Trucks Transmission is harsh engagement, hard shift delayed shift. Hangs up in gear, throwing wrench light and codes since 2022, Other trucks of same year and manufacture date and plant made are matching this Truck, but truck was not included in Safety recall. Took to Dealer 3 times prior stated couldn't find anything wrong. Truck is equipped with 10R140 automatic Transmission .

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Steering column failed. Loud pop and steering wheel became floppy and wold move in every direction including in and out. Fortunately it happened while driving in my driveway. I delivered it to a local service center where repairs were completed. I still have the old parts available for inspection. Only 50004 miles on the vehicle.

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that while driving 60–70 MPH, the vehicle unexpectedly stalled. An abnormal sound was coming from the engine. The check engine warning light and the low fuel pressure warning light were illuminated. The contact was able to coast to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump and the fuel system needed to be replaced. The vehicle was repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 108,000. VIN tool confirms parts not available.

Vehicle hesitates while trying to pull out onto a busy highway, therefore, causing major concern in getting hit by another vehicle while pulling out.