2021 Ford F-150 complaints

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000(POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure. Wheel replacing the tires the mechanic discovered that the rear driver side wheel bolt had failed and the rear wheel shaft assemblies and axles were replaced. The failure mileage was 36,495.

Truck fails to accelerate when transmission is in second gear, travelling at low speed (typically under 10 MPH) and at low RPMs (typically ~1,500). Regardless of amount of pressure applied to accelerator, the truck will remain at low RPM and speed for up to 10 seconds. This problem occurs frequently and has been reproduced by a Ford dealer. Ford TSB 25-2302 describes this problem, but in my case a DTC is not present. Because a DTC is not present, the Ford dealer refuses to proceed with corrective actions as outlined in TSB without charging me for diagnostics and labor, although the truck is still under warranty. Failure to accelerate puts me and others at risk when attempting to merge, when accelerating in slow traffic conditions, etc.

The contact owns a 2021 Ford F-150. The contact stated that while driving at various would not properly accelerate, the transmission experienced random downshifting and shifting into neutral and lurching forward and the wrench warning light had displayed. The vehicle was taken to the local o rally who diagnosed that the transmission was faulty and needed to be replaced. The failure mileage was 105,000.

The contact owns a 2021 Ford F-150. The contact stated that while driving at an undisclosed speed, a loud rattling noise was heard coming from the vehicle, with no warning lights illuminated. The contact received notification of NHTSA Campaign Number 23V896000 (Power Train); however, the parts required to perform the recall repair were not yet available. The vehicle was taken to multiple dealers, where it was diagnosed that the left and right rear axle shaft assemblies had failed and needed to be replaced. The contact also stated that the dealer found an axle bolt inside the rim of the vehicle. The vehicle was not repaired, and the dealers confirmed that the remedy parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The contact also stated that the failure recurred, and the right-side axle is beginning to detach. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000.

My 2021 Ford F-150 Lariat has a repeated failure of the front LED daytime running/perimeter lighting (Driver's Side). The light was intermittently dim before failing completely. This occurred around 94,000 miles. Because this lighting is part of the truck’s front visibility system, the failure creates a safety concern, especially in daylight, rain, fog, and low-light conditions. Based on owner reports, this may be a widespread defect affecting other 2021+ F-150 trucks. I request NHTSA evaluate this issue for a possible defect investigation and recall.

NHTSA Recall Number23V896. The bolt on my shaft has been broken for 9 MONTHS. Ford and Dealer giving me the run around. PARTS ARE NOT AVAILABLE!!!.

Daytime Running Lamps, vertical beam on driver side does not function after 4 years. Research shows it's likely melting the headlight assembly components during overheating and burnout.

The rear window basically has 3 parts. Driver side, center sliding section, and passenger side. Only the driver side section defrost. According to online forums specifically for Ford trucks, this is a common issue. Ford’s Special Service Message (SSM) 48490 does reference this as a known issue.

Brought F150 in for scheduled service - oil change. Also asked for inspection of a problem with the fuel door hatch that was causing "Refuel Error" messages on the instrument panel and several grinding noises every time the fuel release button was pressed. Note that I have an active extended Ford Premiumcare warranty. Dealership diagnosis was that the fuel door solenoid was bad, verified that the gears could be heard grinding with this part. However, there is no separate motor part, therefore the entire fuel door assembly must be replaced. Ford warranty system does not cover this part because it is considered "Body and Structural". I called Ford Protect to discuss this, and explained the motor defect and problem, that this has nothing at all to do with wear & tear or body damage. They explained that in this case, the dealership should call and get the part pre-authorized with the justification. Seelye Ford called and tried to do this on 28 April 2026, but ultimately was still denied by Ford. The attached service report from Seelye describes the technician findings and confirms the bad solenoid and audible gear grinding sound coming from the fuel door assembly - and that the entire assembly must be replaced. As this is related to the fuel system and has a defective motor, this is an example a safety defect that should not only be repaired on this vehicle, but for other vehicles with similar problems. Note that the dealership also pointed out that Ford appears to have created t

The contact owns a 2021 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of automotive power. No warning light was illuminated. Additionally, while depressing the brake pedal, the vehicle jerked, and the transmission unexpectedly downshifted to first gear. The failure had occurred twice. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact associated the failure with NHTSA Campaign Number: 22V188000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 83,000.

DRL led strips premature failure. The vehicle is only 5 years old and the DRL on the fog lights and the headlight assembly are failing. Multiple f150s in this year range are experiencing similar issues. This poses a safety risk due to not being able to properly see and be seen due to poor lighting.

I am submitting a formal safety complaint regarding my 2021 Ford F-150 Lariat 5.0L V8, which is included in recall 25V455 (Ford campaign 25S75) involving low-pressure fuel pump failure that may cause engine stall while driving. Ford announced this recall in 2025, acknowledging a potential safety-related defect that can result in loss of propulsion. However, as of April 2026, no repair remedy has been made available for my vehicle. This extended delay leaves owners operating vehicles with a known safety defect and no practical means to correct it. An unexpected engine stall while driving creates a serious hazard, particularly in highway traffic, intersections, merging conditions, or when towing. Owners should not be left indefinitely without a repair after a manufacturer has identified a defect significant enough to warrant a federal recall. I respectfully request that NHTSA review the prolonged delay in remedy availability for recall 25V455 and require timely corrective action, clear owner communication, and appropriate interim measures where necessary. Please also review whether affected owners are receiving adequate notice regarding expected repair timing and risk mitigation steps while awaiting a permanent fix.

With less than 44,000 miles on my truck it suddenly began to shift in an eradic manner. It is undriveable. This is the Ford 10 speed 10 R 80 transmission. The truck is only 5 years old but is out of warranty by 17 days. Seems strange.

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were on backorder. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

I have a 2021 F150. The vehicle has LED day time running lights (DRL's). Several of the lights have overheated and melted the plastic internally to limit the transmittance of light. Thus it appears that the light is not functioning, but the reality it has burnt the plastic. This is a known issue that can be seen everyday on the road in other F150's and in the FORD F150 forums. FORD has realized this design issue and has changed the design of the headlight assembly in newer vehicles. In order to get the (DRL's) repaired, you must replace the entire headlight assembly at a cost of $1500 just for the assembly according to the FORD dealership when I brought the vehicle in routine service. Also, when the DRL first failed, it was believed that FORD had sent an over the air software update that included increasing the intensity of the LED for the DRL. This software update was changed back to the setting that it originally came with the vehicle. The first LED that failed was approximately 2 years ago. A second DRL failed about 6 months later. I have changed the settings so the DRL's do not come on during the day to minimize future DRL's from burning the plastic. In theory, if I wanted to have my vehicle perform properly with the DRL's operating for safety, I would need to replace both assemblies at a cost of over $3000. That seems very excessive. I should have submitted this complaint sooner, but now that I receive several recalls per year for my F150 for other issues, I felt it was

The 10r80 transmission is failing. I have safety concerns for myself and others due to loss of acceleration and violent down shifts. The issue has been reproduced by my mechanic shop. The dealership will not help me with the issue. There have been no dash lights until the failure occurred. The only indication was some occasional rough shifting leading up to the incidents.

Hello, my 2021 Ford F150 with 10 Speed Automatic Transmission is believe 10R80 is the issue. I've experienced some delayed shifting, erratic shifting. Also, some when coming to a stop. I've had the transmission serviced with a fluid drain and new filter. Current mileage approximate 53K. I did research to find the 10 Speed. Transmission to having issues with a Class Action Lawsuit.

Vehicle: 2021 Ford F-150 XLT Issue: Transmission Malfunction and Safety Concern I am submitting a formal complaint regarding a serious and ongoing transmission issue with my 2021 Ford F-150 XLT. The vehicle has exhibited multiple dangerous and unpredictable transmission behaviors that raise significant safety concerns. First, the truck experiences a pronounced 3–4 shift flare. During this shift, the engine RPM rises abnormally high before the transmission engages the next gear. This creates a noticeable delay in acceleration and reduces driver control, particularly when merging into traffic or accelerating from lower speeds. Second, there is a severe hard engagement when shifting from Park into Drive or Reverse. The vehicle produces a loud and forceful clunk, accompanied by a jarring motion. This issue occurs consistently and gives the impression of excessive internal wear or mechanical failure within the transmission system. Third, the transmission intermittently becomes stuck in gear or behaves erratically. This includes sudden, harsh downshifts without driver input, bringing the vehicle to a stop, and occasions where the vehicle resists changing gears altogether. These events are abrupt and can be dangerous, especially at highway speeds or in heavy traffic conditions. Additionally, there have been instances of delayed engagement and hesitation when selecting Drive or Reverse, further compounding concerns about reliability and safety. These transmission problems are not onl

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the hub bolt had fractured. The approximate failure mileage was 36,000.

Luther ford mobile technician came to my place and cleared my existing FUEL PUMP failure recall. I called their attention and insist they did not cleared my recall when I immediately notify them. I was told they are awaiting parts to be ordered but why did they removed/ clear my existing fuel pump failure notification.

Trans is hanging shifting into 2nd gear, 4th gear, 7th gear, and 9th gear. Also has gotten stuck in 10th gear 3 times. Had to roll over to the side of the road turn the truck off and restart. Also have hard shifts from 1-3 and then have hard downshifts from 5-4-3.

Check engine light coming on and off with an emissions code, transmission shifting really hard

I have been trying to get a recall situated with Ford now for almost a year. They say they have no fix. I am making payments on truck and can’t use it like I should be. Even came out of my own pocket and had ford install a new fuel pump however problem came back. Just not fair I purchased a vehicle from A reputable company and they will not help me at all. Not even a loaner.

I am filing this complaint regarding an unresolved safety recall on my 2021 Ford F-150 (VIN: [XXX] ), Recall 25S75 / NHTSA 25V455, issued July 2025. As of today, April 10, 2026, no remedy is available and Ford has not provided a firm commitment beyond a verbal statement from a customer service representative. I contacted Ford in writing via certified mail (delivered March 27, 2026) and by email. Ford Case Number: [XXX]. I received one email response on March 31, 2026 from Patrice Hargrove, Truck Concern CXS, stating the remedy would not be available until June 2026, that Ford had not advised me to stop driving, and that Ford would not provide a loaner or rental reimbursement. I responded the same day asking for written confirmation of the June 2026 date and confirmation that my correspondence had been documented in my case file. I followed up again on April 6, 2026. I have received no response to either email. My concern is not only the recall itself but the history of this specific vehicle. In October 2022, this truck stalled in the middle of the street while I was driving with my children in the vehicle. It was towed and serviced, with the cause attributed to alternator failure. The failure mode described in Recall 25S75, an engine stall caused by fuel pump failure, is the same experience I have already had with this truck. This vehicle has also undergone a rear axle wiring harness repair in June 2024 and a transmission service under Customer Satisfaction Program 25L02 in D

While driving my 2021 Ford F-150 PowerBoost, the vehicle issued a pre-collision warning followed immediately by a restraint system warning. The airbag then deployed without any collision or impact. There was no crash, obstacle, or reason for deployment. The airbag deployment shattered the windshield and caused interior damage. This appears to be a false activation of the pre-collision system and unintended airbag deployment, creating a serious safety hazard. This could easily result in injury or loss of vehicle control. The vehicle needs to be investigated for a potential defect in the airbag system, sensors, or pre-collision assist system.

Unreasonable Delay in Remedy for Recall 23V896 / 23S65 I am filing this complaint to report an unacceptable delay in the remedy for NHTSA Recall 23V896 (Manufacturer 23S65). This recall was issued in December 2023, yet as of April 2026, the manufacturer continues to claim that parts are unavailable for repair. This delay has persisted for nearly three years, during which time the manufacturer has continued to produce and sell new vehicles while leaving existing owners at risk. 1. Component Failure & Inspection: The components involved are the rear axle bolts. The vehicle and the specific components are available for inspection upon request. 2. Safety Risk: The safety of myself, my passengers, and others on the road is at significant risk. A failure of the rear axle hub bolts can result in a total loss of motive power (the ability to move the vehicle) or cause the vehicle to roll away while in park. Both scenarios significantly increase the risk of a high-speed crash or injury to pedestrians. 3. Confirmation & History: The necessity for this repair has been confirmed by an authorized dealer service center. However, the vehicle has not yet been inspected by the manufacturer’s corporate representatives, police, or insurance. 4. Symptoms & Warnings: There were no warning lamps, messages, or physical symptoms of the problem prior to the failure. I only became aware of the defect through the official recall notification provided by the manufacturer and the NHTSA. Conclusion: It is

The contact owns a 2021 Ford F-150. The contact stated that while driving at 70 MPH, the contact noticed an unusual grinding sound. The vehicle was driven to the shoulder of the road. The contact noticed a lot of unusual clicking or rattling sounds. In addition, several unknown warning lights were illuminated. The contact stated that upon exiting the vehicle, the contact noticed a fire underneath the vehicle. In addition, the drive shaft was detached. The contact stated that the fire burned out independently. The vehicle was towed to the contact's residence. The contact stated that the drive shaft had scorching around it. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. In addition, the contact stated that the recall, NHTSA Campaign Number: 21V986000 (Power Train, Structure), was performed on the contact's VIN about six months ago. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 111,000.

Two of my catalytic converters have failed twice. The first time was at the end of January 2024, the second time was at the end of March 2026. All regular maintenance on the vehicle has been completed at a Ford dealership. The only explanation I have received for the failure of the catalytic converters was "the parts were defective." I have owned five Ford trucks in my lifetime and this is the first time the catalytic converters have failed, and they have failed twice on a five year old truck. This is, however, the first hybrid truck I have ever owned. Perhaps there is a defect in the design of the motor that the general public may not be aware of? Hopefully you can look into this situation to prevent someone else from going through the drama that I'm having to deal with. Lightening has already struck twice and I'm just praying that it will strike the third time for me before the two year warranty runs out on these catalytic converters that were just installed in my truck.

Transmission is shuddering at speeds up to 60mph. Can cause the vehicle to jump repeatedly.I am worried at such a high speed the vehicle could lose control and put my life and others at risk. Also can shift very hard when coming to a stop so much so that it feels like I’ve been hit from behind by another vehicle. I’ve never had any type of messages or warning lights prior or post. After searching up issue I have found hundreds and hundreds of other vehicle owners with the 10r80 transmission to be experiencing similar problems. Ford has acknowledged the problem and have a fix but at a high cost. Some people are not able to repair vehicles at that moment could be putting themselves and other at risk of death or injury.

My truck started shifting gears hard while driving and wouldn’t go into reverse when parking. Performance transmission shop is telling me I need a new transmission. Getting multiple error codes.

While driving my 2021 Ford F-150, the vehicle suddenly began shaking, lost power, and shut off completely while in motion. This created a dangerous situation as I was left without acceleration while driving. Prior to the failure, there were no major issues with the vehicle. After the engine shut off, a battery warning appeared, but the battery had been in good condition and less than a year old. The vehicle would not restart and had to be towed to a Ford dealership, where it has remained for over two weeks. Independent mechanics and the dealership have both indicated the issue is related to the fuel system. I later discovered this matches an active recall for the low-pressure fuel pump. Despite this, I was informed there is currently no remedy available for the recall. The vehicle is still at the dealership and has not been repaired. I have not been provided with a loaner or rental vehicle and have been left without transportation for work or to care for my children. I have also been asked to pay out of pocket for towing and battery replacement, even though the failure appears to be related to a known recall issue.

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 26V104000 (Electrical System, Exterior Lighting); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2021 Ford F-150. The contact stated that while her husband was driving 20 MPH, there was an abnormal ticking sound coming from the vehicle. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train). The vehicle was taken to the local dealer, where it was diagnosed and it was determined that the rear axle was fractured. The vehicle was not repaired due to the part being on back order. The dealer informed the contact that additional driving might cause additional stress on the rear axle. The manufacturer was contacted, and a case was opened. The approximate failure mileage was 25,000.

Daytime running lights are failing.

Paint is peeling in several separate area's on the truck

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact received a letter indicating that parts for the recall repair were available. The vehicle was taken to the local dealer, and the contact was informed that parts were on back order. The contact had not experienced a failure.

We have already filed a report regarding multiple unresolved warranty defects that Ford Motor Company has refused to address for over a year. Among these is a recurring fuel pump failure—an issue that has now occurred multiple times. The most recent incident happened just a couple of weeks ago in the Twin Cities after being told by our dealer that there was not an issue or fix for the fuel pump issue, where the truck stalled in active traffic, creating a situation that could have resulted in serious injury or worse, death! Despite repeated attempts to resolve this matter, Ford’s latest response is unacceptable and has directly led to this additional complaint. We have been told that no action will be taken unless we personally drive this unsafe vehicle to a dealership for inspection. When we made it clear that doing so would put us at risk, we were dismissively told to have it towed if we were unwilling to drive it. Let us be absolutely clear: we will not endanger our lives to accommodate Ford’s refusal to honor its warranty obligations. We are being asked to operate a vehicle with known, unresolved defects that have already proven dangerous. This is not only irresponsible—it is indefensible. If this matter is not addressed immediately and appropriately, we will have no choice but to escalate further.

The contact owns a 2021 Ford F-150. The contact stated that while driving approximately 40 MPH, the vehicle stalled and failed to restart. The vehicle was towed back to the residence. Upon inspection, the contact discovered a fuel system failure. The exact cause of the failure was not yet determined, and the vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE). The contact stated that the vehicle had experienced the failure listed under recall. The failure mileage was 35,000.

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle stalled while turning on the Interstate, with the check engine warning light illuminated. The vehicle was restarted. The failure mileage was 31,279.

Astro white exterior paint is chipping on the roof of the vehicle in multiple locations. See pictures attached of sever chipping above windshield and wear the roof meets. Also chipping occurring above both rear doors on roof. This was not due to an accident or normal wear and tear.

I’ve had the transmission replaced along with the torque converter when both failed less than a year ago. The transmission AND the torque converter are now doing the same thing it was doing prior to the replacement. The transmission slips in 4th, 7th and 8th gears. The torque converter whines loudly. Ford will not fix the issues with these transmissions without a hefty out of pocket fee. It’s become very well known that all of these 10R80 engines/transmissions are a major problem that ford is not remedying. If this transmission gives out when I’m on the interstate it’s going to cause a major wreck. I live in the mountains, so a bad transmission can quickly turn into a deadly accident. These transmissions need a permanent fix, not for us owners to continue paying thousands of dollars for replacements or rebuilds. This is fords problem.

THERE IS A WARNING ON MY DASH WHEN THE VEHICLE IS PLACED IN REVERSE: REVERSE BRAKE ASSIST NOT AVAILABLE SEE MANUAL. THIS CONCERN HAS A TSB ATTACHED TO IT. MY CONCERN IS THAT GIVEN THE SAFETY NATURE OF THIS CONCERN AFFECTING F150S AND FORD MUSTANGS; THIS SHOULD BE COVERED BY THE MANUFACTURER AND NOT THE CONSUMER. FORD WILL REPAIR, HOWEVER, INVOICE THE CUSTOMER FOR THE COST WHICH I DO NOT AGREE WITH. I AM NOT CERTAIN HOW MANY VEHICLES ARE AFFECTED OR IF IT RISES TO THE OCCASION OF A SAFETY RECALL; BUT SHOULD BE INVESTIGATED FURTHER. THANK YOU!

Have been trying to get recall for rear axle (NHTSA Recall Number23V896) taken care of since June 2025. Dealer (Corwin Ford, Reno NV) ordered parts on or around August 4. 2025. As of March 19, 2026, dealer has not received parts and made recall repair. Recall notice from Ford says parts are available. If nut comes loose, additional damage can occur and vehicle will not be drivable since Ford has failed to deliver parts in a timely manner.

In July 2025, i received Ford's Recall Notice stating that is it possible for fuel pressure and flow from the fuel tank to be reduced due to a fuel pump failure- the same condition that caused my breakdown on 11/5/2025 towing the vehicle to the dealer for repair. Because this repair occurred prior to the official recall repair availability, or remedy as is it referred to. The repair cost was deferred to us because there is no official remedy to the recall, and reimbursements are not being entertained until June of 2026.

The contact owns a 2021 Ford F150. The contact stated that while driving at an undisclosed speed, the vehicle jerked and stalled. In addition, the transmission was slipping, and the vehicle briefly lost automotive power before slamming into gear. The vehicle was taken to the dealer; however, the contact was informed that technicians were not available. The vehicle was not repaired, and the failure persisted. The vehicle was taken to another dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

We left home and only made it about 100 yards. There was not a trailer attached. We had already stopped at a stop sign, then took off again. As we were going up a slight hill giving it a little gas, there was a loud thud and a sudden jolt, and the truck rapidly slowed down. I tried to give it gas to continued and the engine reved up, but our movement stopped. I realized that the emergency brake had engaged for some reason, so I pressed the button to turn it off, then we were able to continue. We haven't had anyone to look at it yet, and we haven't seen a recall yet

I put the truck into reverse and tried to back out of my driveway. The truck didn't move for several seconds, then started to move. I brakes, shifted into drive and the truck continued to move backwards. I applied the brakes and the transmission seemed to spin before it moved forward. I drove down the street to the corner. I applied the brakes and the was a shudder and bang as the transmission downshifted from 4th to 3rd. This occurs intermittently over the last 3 months. When I searched online, I learned that these symptoms are consistent with those described in Ford TSB 23-2350. I had an independent mechanic confirm the problem and he noted the fluid was dark. Whrn I spoke to the dealership, they tried to explain the issue was due to the transmission being cold. I'm the original owner of the truck.

The contact owns a 2021 Ford F-150. The contact stated that while reversing, the camera became inoperable and blank, and she crashed into a cement base. Although the pole was in her view. There were no reported injuries, air bag deployment, or police reports filed. No warning lights were illuminated. The vehicle was taken to the local dealer, where it was determined that a software update was needed. The update was not completed. The vehicle was taken to another local dealer, Haley Ford, 10724 US-1, North Chesterfield, VA 23237, who confirmed the remedy was not available for NHTSA Campaign Number: 25V315000 (Back Over Prevention) but later determined it was an over-the-air update. The vehicle had not been fully repaired. The dealer informed her to sign a contingency letter. The manufacturer was contacted, and they referred her to a collision center. The failure mileage was approximately 86,444.

Loss of power pulling onto a major highway -- luckily I was able to pull off onto a side street but had I not I could have been rear ended. Vehicle has been at Athens Ford since January 15th -- Ford states on their recall notification that parts are readily available -- they are not. I have been waiting for 2 months to get my vehicle back and have no resolution in sight. Dealer states they have no ETA on parts availability; Ford Customer Service also does not have an update.