2020 Ford F-150 complaints

The contact owns a 2020 Ford F-150. The contact stated upon attempting to replace a flat tire with the spare tire, the contact noticed that there was a hole in the spare tire. The contact determined that the mufflers had burned the spare tire due to the spare tire location in the vehicle. The dealer and the manufacturer were notified of the failure, but no assistance was provided. The manufacturer informed the contact that the VIN was not included in a related recall. The vehicle was not diagnosed or repaired. The vehicle remained in a parking lot. The tire had not been replaced. The failure mileage was approximately 65,000.

The contact owns a 2020 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine, followed by a rough idle. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The contact related to the failure to Ford Campaign Number: 21B10. No further information was available. The failure mileage was approximately 100,800.

The passenger side front brake overheated while driving at highway speed. We stopped the truck after smelling the burning odor. The rotor was blue and radiating heat. The driver's side appears normal. Inspection revealed the lower caliper piston was stuck. The piston boot was removed and significant corrosion was found. Truck has 60,000 miles. We are the original owners.

The contact owns a 2020 Ford F-150. The contact stated while driving approximately 10 MPH, the vehicle jerked abnormally before downshifting with the accelerator pedal depressed. The contact stated that there was an abnormal sound coming from the transmission while shifting into gear. The contact stated that the messages "Power train Fault”, “AWD Malfunction" and "Schedule Service" were displayed on the instrument panel. The vehicle was towed to a local dealer where it was diagnosed with a transmission failure. The contact was informed that the transmission needed to be replaced. The contact stated that prior to the failure; the vehicle was taken to the same local dealer where a transmission oil flush was performed; however, the failure occurred. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 24V444000 (Power Train); however, the VIN, nor the model year was included. The manufacturer was made aware of the failure. The failure mileage was approximately 82,000.

The contact owns a 2020 Ford F-150. The contact stated when the vehicle was shifted into reverse(R), the back over prevention camera failed to operate as needed. The contact stated that occasionally the image was frozen, or the screen was blue. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 200,000.

The contact owns a 2020 Ford F-150. The contact stated that while driving with the cruise set at approximately 65-70 MPH and passing in the left lane, the accelerator pedal was depressed and there was an abnormal clunking sound while downshifting. The contact pulled over and restarted the vehicle. The contact stated that the “WRENCH” symbol was displayed. The vehicle was taken to an independent mechanic who retrieved DTC: P07F7 - Indicating a failure with the 10th gear in the transmission. The vehicle was taken to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted and confirmed there was no warranty coverage on the vehicle. No assistance was provided. The failure mileage was approximately 65,000.

The contact owns a 2020 Ford F-150. The contact stated that while operating the vehicle, the message "Parking Brake On" remained activated. The vehicle was towed to the local dealer who was unable to duplicate the failure. The vehicle was not repaired. Additionally, while operating the vehicle, the message that the rear driver’s side door was ajar was displayed. The vehicle was taken to the local dealer who replaced the instrument cluster, but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 76,620.

I have a 2020 F150 with just over 58,000 miles. I work from home, and do not tow. While driving up a four lane highway to Boone, NC, my vehicle's transmission appeared to get 'confused' and threw a fault. I took my truck into a dealership to have the issue resolved, and was told that I needed an entirely new transmission because the CDF drum was failing to the tune of almost $10,000. I have brought the issue of hard shifting, and the transmission slipping up to Crossroads Ford of Kernersville previously, but they have refused to look at it because of it was not throwing a code. I called Ford, and they stated that the vehicle would have to encounter a total failure with the transmission before they would look at it. They referred to me driving on a four lane highway to a higher elevation as extreme driving conditions. [XXX] was built in 1930, which is they road they referred to as 'extreme'. From there, the manufacturer told me that they would cover 40% of the repair. To me, this indicates a known issue with the vehicle's transmission and CDF drum and requires a recall to be issued by Ford Motor Company. This is a known issue amongst many F150 owners, and a simple google search will show that many drivers have experienced this. This has been addressed by TSB 22-2428, but Ford should be responsible for manufacturing a defective product. I do not tow, do off-road activities, and I work from home. There is no scenario where my actions should cause this type of failure. INFORMATIO

The contact owns a 2020 Ford F-150. The contact stated while driving 65 MPH, the transmission failed to operate as designed, and the vehicle started losing motive power. The contact stated that the vehicle jerked and briefly hesitated while the transmission was unexpectedly downshifting to fourth gear, and then downshifted to first gear. The vehicle returned to normal functionality after the failure. There was no warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was not yet repaired. The manufacturer was notified of the failure, a case was filed, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.

With 72,000 miles the driver's side spring broke just setting in our driveway. Unknown to my wife who drove it 7 miles to work with a broken suspension spring. Within 200 miles the other spring broke on the passenger front while going down the road. Didn't hit a bump and was going straight. This one also snapped with no notice and i had visually inspected it days before. We were going 15-20 mph when it broke and were able to safely pull off the road. Unheard of them breaking when the vehicle is only driven on the paved roadways and not off used off road. Cost approximately $1,200 to just repair the driver front at a shop.

At 63mph my transmission started shifting erratically between gears, jumping into 1st gear twice. The transmission is being repaired by Ford at my expense now. There were no warning lights or previous indications. The 10R80 transmission is dangerously flawed and should be recalled by Ford

The contact owns a 2020 Ford F-150. The contact stated that the vehicle made an abnormal rattling sound on cold start. The vehicle was taken to the dealer, where it was diagnosed that the cam phasers had failed and needed to be replaced. The dealer informed the contact that the vehicle was not covered under Ford Campaign Number: 21N03. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline for the VIN to be added in a recall. The failure mileage was approximately 137,000. The VIN was not available.

2020 Ford F-150 with 62,400 miles and a 10 speed automatic transmission. Transmission has failed! The truck is at Bill Brown Service in Livonia, Michigan. At 62,200, the transmission was not engaging and disengaging when ever it wanted to. This has happened several times and resulting in inability to drive and control the vehicle. This had happened previously over the past few weeks but only in a parking lot or the driveway. Now it is happening every time the vehicle is driven. Ford said the repair would be $3,500 to $4,500. They have offered me a discount and my portion would be $1,600. This truck has never towed a trailer, never had a hitch in the receiver and been offroad or barely on a gravel road. All maintenance has been done to this vehicle and was due for transmission fluid replacement. Ford should bare all of the cost for the transmission repairs and should recall this transmission before someone gets injured. I have the same transmission in a Ford Explorer that has had to be worked on two or three times now. Thank you for your consideration in this matter [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. After the vehicle reached normal operating temperature, the rattling ceased, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.

Problems started when towing, going down a hill, the truck down shifted as it should. Once the road leveled out, the truck would not upshift until you came almost to a complete stop and started over. Took it to the dealership and was told it needed new software. Paid for software and truck had a shutter after that while going up hills without towing. Took it back and dealer did not follow TSB, but instead put a torque converter in. Picked up truck and less than 20 while driving on the interestate at 70mph, the truck downshifted so hard it chirped the rear tires. Took it back to dealership and transmission was replaced. Picked truck up and drove it for a few hundred miles and started leaking transmission fluid out the vent (accourding to the dealership) Dealership is stating its my fault due to towing a small trailer with around 4k pounds total weights. On interesate at 60MPH, in tow mode, the trunk was running at 1700 RPM and all temp guages normal so no stress at all on the truck. Truck is rated at 13k plus towing. Dealer also stated that hauling horse feed also overheated transmission. The new transmission "clunks" when going from park to reverse. The turck still surges. Some days its fine, other days not so much. In my opinion, poor quality parts caused the failure of the first transmission. Current problems, in my opinion the problems are software. The engine at speed is barely above an idle and not optimized for the engine power or torque curve. The silliness of skipping

I was driving on Loop 610 with stop and go traffic and after a lot of restarts the engine almost did not restart. If it would have not restart I would have been trapped in traffic in a mid lane which would have resulted in a various dangerous situation. Ford needs to install a switch to allow owners to disconnect the device that kills the engine when you stop. We are getting ready for hurricane season and based on past history if we have to do a mass evaluation we have vehicles with this devise that could result in blocking traffic and not allow people to evacuate result in potentially many lives lost.

The contact owns a 2020 Ford F-150. The contact stated that after starting the vehicle, the messages "Front Camera Malfunction" and "Pre-Collision Assist Not Available" were displayed. The cause of the failure was not yet determined, and the vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 115,000.

After completing a 200-mile highway drive with my family in the vehicle, I performed a routine visual inspection of the undercarriage. During this inspection, I immediately noticed that one of the front coil springs appeared to be off-center in relation to the shock assembly. Upon closer examination, I discovered that both front coil springs had shifted significantly out of position. Even more alarming, the coil spring on the passenger side had a complete fracture—it was fully cracked through. In addition, the misalignment of both springs had caused visible damage to the shock bodies, suggesting metal-on-metal contact had been occurring during operation. This is not a wear-and-tear issue or a cosmetic concern—this is a catastrophic suspension failure on a relatively new and well-maintained vehicle. Coil springs are a critical structural component designed to support the weight of the vehicle, absorb shocks, and maintain proper handling and ride height. A complete failure of one coil spring, coupled with misalignment of both, indicates either a serious design flaw or material defect. Had this failure progressed during our highway drive, especially at speed or during an evasive maneuver, the consequences could have been tragic—not only for my family, but for other drivers on the road. The loss of suspension integrity at highway speeds could lead to sudden loss of vehicle control, steering instability, or even a rollover. The fact that this occurred without any warning signs (no

The padding on the headrest part of the car seat is broken.

Ford F150 Mileage when 10R80 Transmission Failed: 66,195 New 10R80 Transmission Replacement of Original Factory 10R80 Transmission installed on September 20, 2024 Original 10R80 Transmission Failure Date: [XXX] Brand New 10R80 Transmission Installed: September 20, 2024 2nd Incident Malfunction of New Replacement 10R80 Transmission: [XXX] 3rd Incident Malfunction of New Replacement 10R80 Transmission: [XXX] My 2020 Ford F150 transmission failed on [XXX], on [XXX]. The truck lost power and the transmission was shifting erratically. Upshifting and downshifting and the engine revved up. A Warning Light came on as a transmission failure. I was driving in a construction zone without shoulders, so the experience was terrifying for my Wife and I when the transmission failed. There was an emergency turn off and I pulled my truck off the highway and looked underneath and saw the entire underside of the truck covered with transmission fluid. When the 10R80 transmission failed, the mileage on my 2020 Ford F150 was 66,195 miles. The powertrain warranty on the vehicle is up to 60,000 miles. Ford Motor Company and the Ford Dealer offered no financial help to replace the factory original failed 10R80 transmission. On September 20, 2024, I paid Front Royal Ford $8,756.13 for a new transmission and installation. My assessment is that the transmission failed when driving up a mountain for several miles at a steep grade. On [XXX], the new transmission installed started acting very erratically an

Transmission routinely drops from 4th to 2nd rapidly decreasing speed (~40 to 20 mph) with loud clink. Maybe one day it will lock up. Took it in for warranty: “It will progressively get worse until just outside of warranty, then we’ll replace the transmission.”

Transmission is being replaced for a 2nd time due to erratic downshifting at highway speeds. Going from 10th to 1st to 5th and back to 10th gear. Then loss of power.

The contact owns a 2020 Ford F-150. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle jolted into gear, prompting the contact to return to the residence. After arriving at the residence and shifting the vehicle into park, upon releasing the brake pedal the vehicle briefly started to roll away. The contact also heard an abnormal humming sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 26,000.

Transmission shifting erratically between gears, sometimes shifts hard enough to jerk the truck. I have searched Ford owner databases and this is a common problem with the 10R80 transmissions

TRANSMISSION STALLED INTO FIRST, WOULDNT ALLOW YOU TO PUT VEHICLE INTO GEAR UNLESS YOU TURNED VEHICLE OFF AND BACK ON. FORD SERVICE CENTER VERIFIED CONCERN IN PARKING LOT. VEHICLE STARTS IN FOURTH GEAR AND LUNGES VERY ROUGH. NO DTC. FLUID LEVEL FULL BUT VERY DARK WITH FINE METAL CONTAMINATION PRESENT. PERFORM CDF TEST. RESULTS FAIL. CDF BUSHING HAS SLIPPED COMPLETLY BLOCKING FLUID PORTS. ALSO SUSPECTED HUB BASKET HAS WORN GROOVED FROM F CLUTCH APPLICATION CAUSING FINE METAL IN FLUID. OVERHAUL NEEDED FOR REPAIR Safety concerns: my truck stalled in an intersection which put me, my pregnant wife, and our [XXX] daughter at risk of being hit by another vehicle. After speaking to multiple services centers (both Ford and 3rd party), I was told by *all* of them that they've been replacing 10-speed Ford transmissions like crazy these past few months. My vehicle is currently at a certified Ford dealership pending repair. Currently contesting a denial in financial assistance considering the vehicle is within the 5 year powertrain warranty (the vehicle had an initial 5 year, 60,000 mile warranty and my truck is at 72,200 miles). No warning lamps or messages occurred until the moment the problem occurred. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driving at highway speeds and my truck began to shake violently and very loud banging sound. Slowed down to pull over on the highway. Found driveshaft broken in half with gas dumping out of the fuel tank. Broken driveshaft damaged heat shield for gas tank, punctured gas tank and dented/broke clips on exhaust. Very lucky back driveshaft didn’t hit pot hole and leaking gas didn’t start a fire. Stranded on side of road for hours. Sent my vin to the dealership and they said my was not under the recall #21S56 even tho it was built after known driveshaft issue and clearly the insulator caused the issue.

The contact owns a 2020 Ford F-150. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic converter. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.

Door lock stopped work.

The contact owns a 2020 Ford F-150. The contact stated while the vehicle was parked and occupied, while attempting to start the vehicle, the contact heard an abnormal ticking sound coming from the engine. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed with cam phaser failure. The contact was informed that the cam phaser needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 94,000.

Transmission engages and disengages periodically as i slow down or come to a stop. Shifts erratically while driving from 6 gear to 4th gear , and when accellerating it hesitates from 2nd to 3rd gear, then shifts hard to 4th gear where i have to press on the brake to stop it. My concern is when it down shifts hard while in traffic, almost got rear ended one time. Just not safe to drive, ive have this truck for less than 5 months now. Preowned with less than 100k miles, just doesnt make sense..

Transmission shifts very hard out of 2nd 3rd and 4th gears up and down. Took for service and was supposedly fixed. After about 3k miles it started again. Ford says fixing is my cost even though they sold me trash

I am writing to report a serious safety issue with my Ford F-150. On March 15th, 2025 while driving on State Route 167 - 410 in heavy rain, my vehicle experienced an intermittent engine shutdown while in motion. Second time happened to my wife while leaving the neighborhood on March 18th, 2025. Specifically, the engine completely shut off while driving at 40 mph. This occurred despite the Auto Start-Stop feature being manually disabled. Upon the engine shutdown, the Driver Information Center (DIC) displayed the message, "Auto StartStop Shift to P, then Restart Engine." The car did not lost power and I needed to do a full stop, shift to P, restart and switch back to D to continue driving. This malfunction occurred under hazardous conditions, specifically during heavy rain on a freeway. The sudden loss of engine power created a highly dangerous situation, placing myself and other drivers at significant risk. I am deeply concerned about the potential safety implications of this issue. The fact that the engine shut down while driving, even with the Auto Start-Stop feature disabled, suggests a critical malfunction that requires immediate attention. Despite having an extended warranty and the serious nature of this safety concern, the service department from Sunset charged me money for an unsuccessful diagnosis after two days, with service advisor unable to identify or replicate the problem.

*Engine failed - Rattle was detected and after dealership took a look at the vehicle, it was determined that the engine needed replaced because the truck was consuming oil at a high rate and there was metal found in the manifold. *If I continued to drive a truck with low oil, a failure of engine/engine fire could have occurred (oil was changed 2 weeks prior to inspection). *Confirmed by dealer *Vehicle was inspected by dealership *No warnings, just a very subtle rattle at low speeds that was concerning. Engine ran fine otherwise. Rattle first appeared around $45k miles.

Truck shifts don’t unexpectedly and causes the vehicle to loose traction and went into oncoming traffic.

The contact owns a 2020 Ford F-150. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal, with the wrench symbol displayed on the instrument panel. The vehicle was taken to the local dealer to be diagnosed, and it was determined that the transmission was faulty and needed to be repaired or replaced. The vehicle was not yet repaired. No additional information was provided. The manufacturer was notified of the failure. The failure mileage was 80,000.

My 2020 Ford F-150 transmission is very bad. Since I bought it used, the transmission has shifted very hard, lurched, delayed engagement and gear slippage. I was told by Ford to bring it in and they would replace or repair for over $6000!! Everything I'm reading online is that Ford knows about this situation and won't do anything about it. I dont have a spare 6-8 thousand dollars that the dealership said it would take to "possibly" fix this issue! Something needs to be done and as a retired Atlanta Police department whos driven alot of Fords, this one is the worst ive ever experienced and I cant do anything about it. ITS NOT RIGHT.

The contact owns a 2020 Ford F-150. The contact stated had received notification of Manufacturer Recall Number: 24E12. The contact stated that the vehicle had not experienced any failure; however, the vehicle was taken to a dealer where the PCM module was updated as per the recall. The contact stated that 15 hours after the repair, the check engine warning light illuminated. The manufacturer was notified of the failure. The failure mileage was 126,000.

The contact owns a 2020 Ford F-150. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the check engine warning light illuminated, and the transmission shuddered. The vehicle was taken to the dealer, and the contact was informed that a tune-up was needed. The tune-up was performed; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the vehicle was repaired under an unknown recall and the PCM was reprogrammed. The unknown recall repair was performed the day prior to the failure. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 90,400.

The contact owns a 2020 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 130,000.

While driving the vehicle going approximately 35 mph in heavy traffic the vehicle shifted to neutral without driver input as evident by +8000 rpms (bottomed out) and swift deceleration. No warning lights or indicators. No response when driver input to acceleration pedal. Vehicle would not shift into gear. After breaking to approx 15 mph Vehicle shifted VERY roughly w/no accelerator response and return to normal rpms. After waiting in neutral on the side for a minute accelerator response returned. hard and delayed shifting remained. Vehicle is currently being serviced by a ford dealer in Florida who relays no warning or trouble codes found - but recommended a transmission rebuild reference black fluid w/o leaks. Fluid was initially a quart and a half low. Transmission has an extended warranty and is getting replaced. 10r80 10 spd transmission with the EXACT same issue for the recent recall of a different year/ transmission model # by ford. Coincidence- I think not.

The contact owns a 2020 Ford F-150. The contact stated that the check engine warning light was illuminated, and the contact became aware of a significant loss in fuel economy. The vehicle was taken to a certified mechanic who diagnosed that the catalytic converter had failed. The vehicle was not repaired. The vehicle was taken to the dealer, who diagnosed that the catalytic converters had failed. The contact was informed that the catalytic converters needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.

Tailgate came open events, while no one in the truck previous recall fix did not work as Google is stating the original recall fix did not work.

F150 EQUIPED WITH 4r80 10 SPEED TRANSMISSION. Starting several months ago, the vehicle started experiencing up shifts with hesitation during upshift, typically the mid gears. Starting from a stop, the shift from 1st to 3rd is very harsh and stutters. Condition has progressively gotten worse. While upshifting, I am now experiencing more exaggerated pausing/delays during mid gear upshifts. While entering a freeway, accelerated to merge with traffic and the transmission downshifted and there was an approximately 2 second delay in the shift which caused the vehicle to bog down substantially, nearly causing a following vehicle to impact my vehicle.

My gears shift hard when slowing down or when letting go of the gas pedal. The infotainment center blacks out. I took it in to Ford Dealership and was told the transmission needed to be replaced. I don’t drive fast nor abuse my truck. I don’t use my truck for construction; I simply drive to work and home. I have 67K miles and bought the truck in 2020, brand new. It’s very concerning that at 67K the transmission needs replacement. The cost for replacing the transmission is $8,000.00 dollars.

Transmission random acceleration, harsh downshifting, and banging coming to a stop. 3 to 5 gears and during emergency stop. Downhill acceleration without throttle while braking, overtaking brake control

The contact owns a 2020 Ford F-150. The contact stated that while driving approximately 50 MPH, the vehicle was hesitating and downshifted unintendedly. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent at first but had become a recurring failure. The contact stated that he had taken the vehicle to a dealer and was advised that the failure could not be duplicated. The vehicle was not repaired. Additionally, the check engine warning light was illuminated while the transmission was downshifting. The contact had taken the vehicle to the same dealer who diagnosed the vehicle and determined that the long block and the transmission needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure but advised the contact that the vehicle was over the mileage for the warranty and not covered. The failure mileage was approximately 72,000.

DURING MAINTENANCE PRIOR TO THE MAIN ISSUE STATED TO FORD, CUSTOMER NOTICED SOMETHING WAS WRONG WITH TRANS AND MECHANIC REPORTED IT WAS FINE AND DIDNT SEE ANYTHING ON THEIR COMPUTER AND THAT THE CUSTOMER COULD WAIT UNTIL 90K MILE UPCOMING MAINTENANCE. CUSTOMER STATES CHECK ENGINE LIGHT CAME ON WHILE DRIVING AND THE TRUCK WAS SHIFTING ROUGH / WHEN PULLING AWAY FROM A STOP THE TRUCK WOULD REV UP AND NOT GO FORWARD THEN DELAYED ENGAGEMENT / ALSO WHEN DRIVING AT HIGHWAY SPEED THE TRUCK HAS DIFFICULTY ACCELERATING SMOOTHLY IN PASSING GEARS VERIFIED THE CONCERN. PERFORMED SELF TEST AN FOUND P07F7 INCORRECT 10 GEAR RATIO. PERFORMED TEST DRIVE AND FOUND THE SHIFT FLARE EXCEEDING 290RPMS AN SPEC IS 0-10RPMS. ALSO FOUND THE TORQUE CONVERTER SLIPPING OVER 270RPMS DURING LOCK UP. MONITORED LINE PRESSURE TEST AN FOUND IT IS WITHIN SPEC. INSPECTED FLUID CONDITION AN AN FOUND EXCESSIVE SIGNS OF METAL DEBRIS PRESENT. DUE TO INTERNAL TRANSMISSION FAILURE RECOMMEND REPLACING UNIT AN RETEST.

On the afternoon of [XXX], my son and his fiancé were driving home from college (Lamar University) when my sons 2020 Ford F-150 suddenly downshifted from 10th gear to 1st gear. This sudden unexpected downshift through them both violently forward in the truck and almost caused them to be rear ended by an 18-Wheeler. They immediately pulled off to the side of the Interstate ([XXX]) to gather their thoughts and inspect the truck. My son notified me of what had just happened and that he received a service engine warning on the trucks instrument cluster along with a notification on his cell phone of a Powertrain Malfunction. I suggested he try turning the truck off and restarting it to see if it would resolve the issue. He resumed driving home and experienced the same unexpected sudden down shifting from 10th gear to 1st gear multiple times as they continued their drive home. Fortunately, he was able to limp his truck back into town and immediately took it to Cook Ford in Texas City where we had purchased the truck. I met them at the dealership and my son reported the problem they had experienced on their drive home to the Cook Ford Service person and we left the truck with them to be diagnosed. On Wednesday March 26th 2025, Cook Ford called to inform my son and informed him that he needed a new transmission and that both his catalytic converters needed to be replaced for a cost of approximately $11,500. He asked them if these items were covered under warranty and they acknowledge

Transmission has hard shifts between 2-3 and 4-5. Transmission occasionally has unexpected hard down shifts. Truck has done it since purchase and has progressively gotten worse.

While driving on a high traffic street in stop and go traffic truck shifted down from 3 to 2 with a lurch and a verry loud clunk. Truck shifted so hard there was rapid deacceleration and lurching and a loud clunking while shifting.