2018 Ford F-150 complaints

Formal Complaint Regarding Recall 24E12 and Related Emissions System Failure I am writing to formally file a complaint regarding my recent experience related to Ford Recall 24E12 Powertrain Control Module (PCM) Reprogramming for Emissions Compliance, and the subsequent failure of my vehicle's emissions system immediately following this recall service. The work was performed at Donley Ford 702 Charles St, Galion, OH 44833. On March 12, 2025, I took my vehicle in for the mandated Recall 24E12, which involves reprogramming the PCM to improve emissions component monitoring. Prior to this service, my vehicle exhibited no issues whatsoever, the check engine light was not on, and the vehicle operated perfectly. However, just a few days after the recall service (and with fewer than 5 miles driven post-service), I started my vehicle and was immediately met with a check engine light. I contacted the dealership service department and spoke with a representative who assured me there would be no charge to inspect the issue, given its potential connection to the recall. After I brought the vehicle in, I was texted (not called) and told that my catalytic converter had failed and that I was being quoted $2,446.55 + tax to replace it. I questioned how such a failure could occur immediately following a PCM update specifically targeting emissions system monitoring. The technician immediately denied any connection between the recall and the catalytic converter Given that Recall 24E12 involves PC

My back up camera barely works now. Most of the times that I back up the screen is blue or black. Very rarely it will work. I brought it into my local for dealer and they said moisture somehow got into the sealed connector and started corroding the metal in there making it a bad connection. They told me I needed a new wire harness for over $500 and I don’t have the money to fix it. So now my back up camera is just broke.

The engine system on this vehicle experienced multiple failures, including severe knocking, power loss, and potential oil-related malfunctions. Despite repeated service visits to the authorized Ford dealership, the problem persisted. The dealership performed multiple repairs, but the issue was never fully resolved. The vehicle has been undrivable for over a year, during which I have had to rely on rental cars, borrowed vehicles, and eventually purchased cash vehicles to commute — all while continuing to pay for the truck. This is a severe financial and safety burden for a vehicle sold as reliable. To this day, no clear resolution has been offered, and Ford’s internal support has repeatedly deflected responsibility or referred me to scripted call center processes. The vehicle remains parked, unable to be driven due to fear of catastrophic failure or causing harm to myself or others on the road. The engine should be fully inspected, and the failure reported as part of a broader pattern I believe exists across other vehicles with this powertrain. There were early warning lights, knocking, and oil issues documented during dealer visits. The dealer acknowledged repeated service cases but failed to offer a true fix or replacement. This is more than mechanical failure — it’s a consumer safety and engineering accountability issue. I urge NHTSA to investigate the root cause and assess whether a broader recall or investigation is warranted.

The contact owns a 2018 Ford F-150. The contact stated while the vehicle was parked, the radio and the rearview camera was inoperative. No warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed. The diagnostic result was unavailable. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 120,000.

The contact owns a 2018 Ford F-150. The contact stated that while the parked, the contact became aware that there was no oil on the dipstick. The vehicle was taken to a dealer where it was diagnosed that there was piston ring failure and that the engine needed to be replaced. The vehicle was currently being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 95,000.

The contact owns a 2018 Ford F-150. The contact stated that while driving at various speeds and depressing the brake pedal, the brake pedal went to the floorboard. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and it was confirmed that brake fluid was leaking from the vehicle and further diagnostic test was needed to determine how to repair the vehicle. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 25V236000 (SERVICE BRAKES, HYDRAULIC); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 43,250.

See attached document for complaint.

Driving on a major freeway during rush hour traffic and my master brake cylinder failed causing me to lose brakes. Further more the cylinder vacuumed my brake fluid into the engine causing more costly repairs. I previously owned a 2015 F150 and know that master cylinder failed and was recalled. Ford assured me this was a better master cylinder in the 2018.

10 speed auto transmission failure

The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, there was an abnormally loud knocking sound coming from the vehicle. There were no warning lights illuminated. The sound had become progressively louder over time. The contact stated that the failure was related to Customer Satisfaction Program: 21N03. The local dealer was contacted and confirmed that here was no coverage for the vehicle under the Customer Satisfaction Program. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 35,000.

F150 transmission randomly disengages during acceleration causing truck to quickly decelerate instead of accelerating. The loss of transmission engagement is for a period of time just when you need the most control. Our problem started approximately a month ago intermittently and has become a daily though unpredictable event. When the transmission does engage it bangs into gear or shifts erratically into different gears not related to application of foot pressure on accelerator. I took our F150 to a Ford dealer ($145 to diagnose) and an independent transmission repair shop and both called out the problem as a CDF clutch failure and that it is a known design defect by Ford that they are ignoring. Worst of all, the only fix is a replacement transmission at a cost of $9K and because the dealer has so many in line of our vehicle they said despite a redesigned transmission being available, they could not actually perform the replacement for about a month. Ford should be accountable for knowing of a design defect that results in high consequence safety risks of its vehicle occupants. This Ford transmission defect introduces a manufacture's defect safety hazard to drivers and because it last up to 30 or more seconds, it needs to be called out by NHTSA to Ford as a real safety issue with high potential negative safety consequences they should proactively address. The first time it happened to my wife it was in a true near miss with my wife turning right and accelerating onto the high

The transmission shifts erratically in lower gears. The transmission shifts erratically at highway speeds between gears 8,9, and 10. The transmission shifts suddenly into first gear at any speed. When transmission begins to shift erratically at highway speeds it causes sudden loss of power. I bought the truck from the Ford dealership in Franklin North Carolina on [XXX]. It was taken to the dealership on 22, June, 2023 for these transmission issues. It was taken to the Ford dealership again on 19, October, 2023 for the same transmission issues. It was taken to the Ford dealership again this morning on 21, April, 2025 for the same transmission issues. This time the dealership told me they wouldn’t do anything about it even though it is under warranty. They are referring it back to the third party transmission repair shop that they sent it to the first two times. The owner of the transmission repair shop told me that he doesn’t know what is wrong with the transmission therefore he doesn’t know how to fix it. He told me that Ford doesn’t know what’s wrong with it and that is the reason they won’t issue a recall. The Ford dealership AND the transmission repair shop both told me that Ford issued a technical service bulletin on the problem stating there are three steps to attempt the repair. Step 1; update the software in the truck computer system. Step 2; replace the valve body in the transmission. Step 3; replace the transmission. My truck has been through the first two steps but

I was stopped at a stop sign and then proceeded to press the gas and turn into the far lane. A quarter to halfway through the turn the engine shut off and I got the message “ Auto StartStop Shift to P, then Restart Engine”. Had to put the vehicle in park in the middle of the road and restart the engine. Luckily no one was coming but if there had been I could have been hit.

My transmission started shifting erratically. It would go from 8th to 10th gear down to 1st or 2nd gear then go back to 5th while trying to merge into oncoming traffic. People had to lock up there brakes or swerve around me to avoid a collision. There were no lights on the dash. I had a transmission shop take a look and there were no failure codes for the transmission. I have had to park the truck due to safety concerns and not drive it. This happened on several occasions during that trip.

The contact owns a 2018 Ford F-150. The contact stated that the vehicle failed to properly shift into gear as needed. The vehicle would downshift to 3rd or 4th gear intermittently. The contact stated that the transmission was shifting roughly, causing the body of the vehicle to shake abnormally. Additionally, the vehicle hesitated before accelerating as needed. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed the vehicle with transmission failure. The dealer reprogrammed the TCM; however, the failure persisted. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 149,873.

Odometer Fraud. The contact purchased a 2018 Ford F-150. The contact stated that while attempting to research the vehicle online, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 93,600; it was discovered that the mileage was 200,000.

The contact owns a 2018 Ford F-150. The contact stated that while driving 15 MPH out of the driveway, the vehicle failed to shift to first and second gear. There were no warning lights illuminated. The vehicle was taken to the dealer for an oil change, and the contact notified the salesperson of the failure and was informed that the issue was normal. The vehicle was then towed to another Ford dealer to be diagnosed, and the contact was informed that 8 out of the 10 clutches were burned, causing the failure of the transmission. On another occasion, while driving at an undisclosed speed, the vehicle became stuck on a hill in 7th gear. The contact stated that the failure had become a consistent failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 55,000.

40,000 miles on truck and the horn does not work. There is no power to the fuse.

The transmission will randomly downshift or drop into neutral while driving which has almost caused a collision multiple times. I can’t cross a lane without worrying if the truck is going to shift into neutral and not accelerate.

The contact owns a 2018 Ford F-150. The contact stated while parked and attempting to start the vehicle, the check engine light illuminated. The vehicle was serviced under NHTSA Campaign Number: 24E012000 (EQUIPMENT), but the remedy failed to repair the vehicle. The manufacturer was notified of the failure and opened a case. The failure mileage was 146,117.

Transmission delay in shifting and or jerking while shifting through gears. Was travelling at highway speeds in 10 gear and my transmission lost power. Could not accelerate at all transmission was non responsive for a couple seconds while showing it was in 1st gear. This happened a couple more times at lower speeds from 7th gear and downshifted automatically to 1st cutting off any power to transmission. I had made a left turn and vehicle stalled from transmission not accelerating at all and hesitated and jerked into 4th gear. Downshifting and upshifting is delayed affecting the driveability of the vehicle. Vehicle only has 63k miles on it no prior transmission issues at all. I took it into Ford dealership and they said heave seen problems like this with this vehicle in the past and right about where my mileage was at too. Ford says I need a new transmission but cannot diagnose what exactly is wrong with the transmission. Their option they gave me was $6700 to open up transmission and replace parts but the price doesn't include parts or a new transmission at $8100. In doing a little research online there appears to be a major concern with Ford/GM over the 10 speed 10r80 transmission I have. I have 3 children and do not trust driving the vehicle as the driveability of vehicle is a safety hazard and believe it's due to Ford knowingly that there are concerns over the transmission and not willing to do anything to fix their engineering issues with the transmission. The highway spe

This vehicle is equipped with the 10 speed transmission. The vehicle will accelerate on its own, shifts harshly, slam into gear when placing in park, fails to accelerate, and fails to shift at times.

The contact owns a 2018 Ford F-150. The contact stated while driving at 65 MPH, the check engine warning light illuminated. There was a powertrain and emission failure. The vehicle was previously taken to the local dealer, where the vehicle was repaired under Emission recall 24E12. The vehicle was taken back to the local dealer, where it was diagnosed and determined that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, who opened a case, but no additional assistance was provided. The failure mileage was approximately 119,000.

We have had our Ford F-150 evaluated at least twice at a Ford Dealer and they have no idea why it shifts into neutral when the vehicle is in drive. It doesn't do it every time. Sometimes it catches and lunges, other times it just revs the engine when trying to accelerate in drive. I have almost been struck on two separate occasions attempting to pull out into traffic and the vehicle shifted back to neutral as I started to pull out (even though it was firmly in drive). This is terribly dangerous!

The contact owns a 2018 Ford F-150. The contact stated that while driving 45 MPH, the vehicle started to downshift unintentionally. The power train and the transmission warning lights were illuminated, and the message "Power Default" was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

Initially my transmission was rough (jerky) changing through 1,2,3 and 4. It then on occasion lost engagement as I was driving and happened a couple of times whilst trying to make a left hand turn across oncoming traffic. Finally the transmission went altogether and went into limp mode. I took the truck to the ford dealership and they informed me I needed a new transmission. They replaced the transmission. They replaced the transmission and told me I could come pick it up. Once I picked it up I started to drive home and the transmission liquid started to leak. They had to come pick up the truck on a flatbed and repair it once more. Once receiving the truck back for the second time I drove the truck but noticed a strange noise coming from the engine, so inspected and found the engine coolant to be empty. I was able to fill it up but the ford dealer requested I take it back for them to inspect. When I did they could not find anything wrong. Then on the [XXX] while driving from New Jersey to Baltimore the transmission started to act strange. The transmission lost power in 10th gear, then regained power, followed by a bang in the rear end from the drive shaft and the the rear wheels locked up in 10th Gear at 65mph on the interstate. The wheels then released the transmission overheated up to 240F degrees and oil started leaking from the transmission. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, there was an abnormally loud sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

The contact owns a 2018 Ford F-150. The contact stated while driving at slower speeds, the transmission hesitated to upshift while attempting to drive at higher speeds. In addition, while decelerating, the vehicle was aggressively decelerating. No warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was towed back to the same local dealer where it was diagnosed; however, the cause of the failure was not identified. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.

While driving on highway at highway speeds the engine shutdown for no reason and I had to take emergency action get the vehicle out of the roadway to safety. Vehicle would not restart and had to be towed to dealer. Subsequently the powertrain control module had to be replaced. On three separate occasions on later dates, while driving on highway the transmission unexpectedly shifted from gear 10 to gear 1 for no apparent reason causing delay and high rpm and rapid deceleration. Only after third time did the transmission warning light activate. A computer check by mechanic showed the 10th gear to have unknown inertia with a drum shifting.

The contact owns a 2018 Ford F-150. The contact stated while driving 30 MPH, the transmission jumped out of the intended gear. The contact stated that the transmission shifted hard from first gear. The contact also stated that the transmission failed to shift into third and fourth gear. The wrench warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 81,360.

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine. No warning lights were illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The failure persisted over time. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The contact related to the failure of Technical Service Bulletin Number: 20-2315. The failure mileage was approximately 144,000.

Sudden down shift to second gear at highway speeds while pulling a trailer followed by immediate oil pressure loss.

Sudden down shift at highway speeds while pulling a trailer followed by immediate engine oil pressure loss. I got out and checked engine oil level and it was okay also there was no oil leaks. I tried to restart engine and it would not restart.

I had repeated issues with sudden downshifts while driving starting around 80,000 miles. By 83,000 miles it was doing it weekly or more frequently. It would shift down to first gear no matter what gear it was in. I would have trouble getting it to shift back even if I stopped and turned it off or tried the manual’s “fix” of pressing the brake and accelerator pedals at the same time for at least 30 seconds. I paid $2300 to fix a transmission barely past 80,000 miles. Besides the safety issue, the impact on daily life in general is a mess. Ford should have to recall all recent years and fix or repay the customers like me who had to pay Ford to fix their defects.

This pickup has been regularly maintained with the manufacturer suggested maintenance. At 86k miles the engine seized while we were traveling down the road.

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine. No warning light was illuminated. The contact stated that the failure had been recurring and had progressively worsened upon starting the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Ford Campaign Number: 21N03. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

I was on [XXX] in traffic near Clarksville TN when the transmission failed on my truck and I had no power and had to weave through traffic coasting to get over to the shoulder and out of harms way. Consequently I am currently having the transmission built at a cost of over $6800. I shouldn't have to spend $7000 for a new/rebuilt transmission on a $70,000 truck that I've only had a little over 4 years. My transmission shop says if you get 100,000 miles out of the 10R80 transmission consider yourself lucky, they are rebuilding them practically every day. Please make Ford reimburse anyone who has a failure in this transmission!!!!!!! They are 100% aware they are [XXX]and have done nothing about it!!!!!!!!!!!!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, there was a misfire coming from the engine. The check engine warning light was illuminated. The vehicle was able to restart and was taken to an independent mechanic, where it was diagnosed that the engine had failed due to excessive oil consumption. The mechanic determined that the timing chain needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, where the same assessment was made. The vehicle was repaired; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 100,000.

The contact owns a 2018 Ford F-150. The contact stated while driving at various speeds, the vehicle shifted to neutral(N) unintendedly and the vehicle jerked. Additionally, the contact continued driving at a slower speed; however, the failure recurred while driving. No warning light was illuminated. An unknown local dealer was contacted and advised the contact that the failure might be related to Technical Service Bulletin: 252126; however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 32,700.

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the vehicle for four minutes. The contact stated that the vehicle stalled. The check engine warning light was illuminated. While driving approximately 35-40 MPH, the transmission was shifting hard. The RPM was fluctuating. While parking or driving, the vehicle thrusted forward and backward. The failure persisted over time. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who retrieved DTC: P0019, indicating a camshaft position correlation Bank 2 Sensor B; and DTC: P0025, indicating an exhaust (B) camshaft position timing over-retarded (Bank 2). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 52,000.

Failure of driver side left turbo leaking. Dealership suggests a rebuild of the unit for $3,000 but an independent mechanic suggests the replace the turbo because it has an internal issue that will just cause it to leak again. After researching online this is a common problem with this particular turbo with even a service bulletin. chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://static.nhtsa.gov/odi/tsbs/2020/MC-10176843-0001.pdf

The contact owns a 2018 Ford F-150. The contact stated that when the vehicle was started, the vehicle was idling rough and there was an abnormal knocking sound coming from the vehicle. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where an oil consumption test was performed. The contact returned the vehicle to the dealer, and it was determined that the engine had consumed over 3 quarts of oil during the test period. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The contact stated that the dealer advised that it was a known failure of the 2nd generation 5.0-liter engines. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 64,000.

The contact owns a 2018 Ford F-150. The contact stated that the check engine warning light had illuminated. The vehicle was taken to the local dealer to be diagnosed, and the contact was informed that the cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had previously been serviced for the same failure with the cam phasers under Customer Satisfaction Program: 21B10. The manufacturer was notified of the failure. The approximate failure mileage was 160,000.

My [XXX] daughter and friend were driving our F150 lariat super crew cab 3.0 deisel which to our knowledge was in excellent condition. The driver behind her frantically pulled them over as the rear underneath of the truck was on fire. They immediately pulled over and within several minutes the entire truck burned to the ground. Luckily the girls were safe, although very shaken. There were no warning lights on the dash and the smoke was behind the truck. Had their not been a car behind them on the country highway, who knows what could have happened to the girls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission was changing gears with a very noticeable jerk. Transmission would downshift without warning at various speeds. Transmission would not shift into gear when lever moved from forward to reverse - would stay in neutral Fortunately, the vehicle warranty had been extended, and repairs were accomplished under that. But your recent investigation of F-150 years 2015 - 2017 should be extended because similar problems are existing in later years. The repairs to the vehicle cost over $4,700 - all covered by the warranty. And it appears that the problem with the transmission is well known among the mechanics who work at Ford Dealerships

The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, the contact heard a ticking sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 61,577.

The contact owns a 2018 Ford F-150. The contact stated that while depressing the accelerator pedal or the brake pedal, the vehicle jerked abnormally, and the transmission unexpectedly downshifted with the check engine and transmission warning lights illuminated on the instrument panel. The dealer was notified of the failure and the contact was informed that the failure was a transmission failure. The contact was provided with an estimate for a new transmission. The vehicle was not repaired. The dealer referred the contact to the manufacturer, who informed the contact that there were no recalls or warranties on the vehicle. The failure mileage was approximately 165,000.

Hello, I hope this message finds you well. I am writing to follow up on an ongoing issue with my vehicle related to the recall 21B10. I recently purchased a 2018 F150 in November 2024, and I’ve encountered significant problems with the vehicle that I believe are tied to the recall. Specifically, the vehicle is experiencing issues with acceleration, which has made it unsafe to drive, especially on the interstate. When I took my vehicle to Ford in Mooresville, NC, they diagnosed the problem as an error code 21B10. Upon contacting Ford on March 28, 2025, I was informed that the recall had been addressed in February 2022. However, I was advised that the case cannot be reopened, and that it would need to go for review. Given the critical nature of the issue I am experiencing, I am concerned about my safety while driving the vehicle. The acceleration problems are a direct danger, and I cannot drive the truck on the interstate due to these issues. I would like to request that this case be reviewed immediately. I have all the necessary documentation from the 2022 recall repair and am happy to provide it for your reference. It is my hope that we can resolve this issue promptly, as it poses a significant safety risk. Please let me know how we can proceed to ensure that this matter is addressed as soon as possible. I look forward to your prompt response and assistance in resolving this issue. Thank you for your attention to this urgent matter. Sincerely, [XXX] INFORMATION REDACTED PURSU

The contact owns a 2018 Ford F-150. The contact stated that while driving on the highway at various speeds, the steering wheel was pulling to the left or to the right, forcing the contact to keep and maintain a strong grip on the steering wheel while driving. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The contact referenced Equipment Recall: 24S45 (Electronic Power Steering Assist Steering Gear); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 135,000.

The contact owns a 2018 Ford F-150. The contact stated while driving 55 MPH, the vehicle hesitated and shifted out of gear independently. The message to “See Owner’s Manual” was displayed on the instrument panel. The contact stated that an independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The contact related the failure to the NHTSA Campaign Number: 18V214000 (POWER TRAIN); however, the VIN was not included. The manufacturer was notified of the failure and provided the contact with the recall information. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 132,000.