STRONG EXHAUST SMELL IN PASSENGER COMPARTMENT WHEN ACCELERATING AND/OR MERGING INTO FREEWAY TRAFFIC. I HAD TO OPEN ALL WINDOWS AS MY EYES WERE WATERING.
2017 Ford Explorer complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →
EXPLORER WITH 2.3L ECOBOOST PRODUCES AN EXHAUST SMELL DURING MODERATE TO WOT THROTTLE RUNS. GENERALLY SEEMS TO OCCUR AFTER LIFTING OFF THE THROTTLE AND RETURNING TO CRUISING THROTTLE POSITION. VEHICLE MUST BE VENTED TO PREVENT ILLNESS TO PASSENGERS, HAS HAPPENED MULTIPLE TIMES. OCCURS MORE OFTEN WHEN VEHICLE IS UNDER SIGNIFICANT LOAD (SUCH AS CLIMBING A GRADE).
WHILE THE VEHICLE IS IN MOTION, EXHAUST FUMES COME INSIDE VEHICLE WHEN THE AIR CONDITIONER IS TURNED ON. THIS HAPPENS WHEN ON A CITY STREET AND A HIGHWAY. THE FAULT OR PROBLEM THAT IS CREATED FOR UNSAFE CONDITIONS IS THE SMELL OF EXHAUST FUMES. UNKNOWN FOR THE COMPONENT PART OR SYSTEM THAT IS CAUSING THE SAFETY RISK. THIS HAPPENS EVERY TIME THE VEHICLE IS DRIVEN.
AFTER HARD TAKE OFF EXHAUST GETS IN CABEN CAUSING HEADACHES UNLESS YOU ROLL WINDOW DOWN DURING CITY AND HIGHWAY DRIVING
STRONG EXHAUST ODOR IN THE CAB OF THE VEHICLE. THIS USUALLY OCCURS DURING ACCELERATION AND WHEN THE AC IS ON. THE ODOR IS SO STRONG, WE USUALLY HAVE TO PUT THE WINDOWS DOWN FOR RELIEF.
EXHAUST SMELL AND EYES BURNING WHEN ACCELERATION WITH AIR CONDITIONER ON .INSIDE OF VEHICLE TOOK TO FORD DEALER AND THEY SAY THEY DON'T SMELL ANYTHING . THIS HAS BEEN ONGOING SINCE IT WAS BRAND NEW 50 MILES ON VEHICLE
TWICE SINCE PURCHASING MY NEW EXPLORER I HAVE GOTTEN DEATHLY ILL WHILE DRIVING, HAD TO PULL OVER AND BE TAKEN BY AMBULANCE TO THE EMERGENCY ROOM. I'M 70 YEARS OLD AND HAD THOUGHT IT WAS A MEDICAL ISSUE. HOWEVER, I HAVE BEEN POKED AND PROBED FOR EVERY POSSIBLE ALIMENT AND ALL HAVE COME BACK NEGATIVE AND AM IN GREAT HEALTH. EVEN MY HEART TESTS WERE OUTSTANDING. I SAW THE EXPLORER STORIES ON THE NEWS, LOOKED UP CARBON MONOXIDE POISONING AND NOTE THOSE WERE THE SYMPTOMS I HAD. IN THE INCIDENT LAST WEEK I WAS FEELING WORSE AND WORSE AS I DROVE AND WAS JUST ABLE TO GET OFF THE ROAD BEFORE I PASSED OUT, MY VISION HAD GONE BLANK, I STARTING SWEATING WITH THE AIR ON, AND I BECAME EXTREMELY DIZZY AND DISORIENTATED. I SPENT TWO DAYS IN THE HOSPITAL THINKING I WAS DYING BECAUSE THAT'S HOW I FELT. I'M IN EXCELLENT HEALTH, BIKE 20 MILES DAY 2-4 DAYS WEEK, PLAY LEAGUE HOCKEY, AVID GOLFER THAT HAS COMPETED AT THE NATIONAL LEVEL, ETC. THIS WAS NOT A 'ILLNESS', I'M CONVINCED IT WAS CARBON MONOXIDE POSIONING. UPDATED 11/06/2017*JS THE CONSUMER REQUESTED A STATUS UPDATE. UPDATED 12/07/2017*JS *JS THE CONSUMER STATED THAT HE PASSED OUT WHILE DRIVING THE VEHICLE AND REQUIRED HOSPITILIZATION. *JS
VEHICLE IN MOTION- CARBON MONOXIDE DETECTOR READING OF 45 PPM (PARTS PER MILLION). PASSENGERS COMPLAINING OF HEADACHES, NAUSEA, LIGHTHEADEDNESS WHICH PROMPTED THE USE OF THE METER.
ENGINE EXHAUST ODOR IN THE CABIN INTERMITTENTLY, GOING UP A HILL OR MERGING ONTO THE FREEWAY AT ABOUT 3500 RPMS, AIR CONDITIONER IS ON AND RECIRCULATION MODE IS ON, SEEMS TO FAIL MORE IN HOTTER WEATHER. THIS 2017 MODEL IS A REPLACEMENT FROM FORD OF OUR 2015 FORD EXPLORER THAT HAD THE SAME PROBLEM!
THE HEADLIGHTS ARE FAR TOO BRIGHT,EVEN IN DAYLIGHT CONDITIONS.AS AN UNINTENDED CONSEQUENCE OF AN EFFORT TO INCREASE THE VISIBILITY OF THE VEHICLE,THEY ARE QUITE CAPABLE OF MOMENTARILY BLINDING ONCOMING DRIVERS.OBVIOUSLY,THIS EFFORT TO INCREASE HEADLIGHT INTENSITY IS OVERLOOKING THE FACT THAT IT MAY BE CAUSING SERIOUS INJURY TO OTHER DRIVERS.
EXHAUST IN CABIN WHEN INSIDE AIR IS ENGAGED, YOUR OWN EXHAUST! HAPPENS WHEN VEHICLE IS ACCELERATED AND THEN AS YOU LEVEL THE SPEED OUT, THE EXHAUST FILLS THE VEHICLE. THIS CONSISTENTLY HAPPENS ON CITY STREETS, HIGHWAY, TURNING CORNERS, ETC. WE HAVE MONITORED THE CARBON MONOXIDE AND IT REGISTERS ON DETECTOR. THIS IS DEFINITELY A SAFETY ISSUE THE PROBLEM SEEMS TO BE IN EXHAUST SYSTEM WHICH SHOULD BE A CLOSED SYSTEM SO THAT THERE IS NO WAY THE TOXIC SMELL SHOULD COME INSIDE YOUR CAR. OUR FIRST EXPERIENCE WITH THIS PROBLEM WAS WHEN WE INITIALLY BOUGHT A 2015 FORD EXPLORER, SAME PROBLEM. FORD WORKED ON THE 2015 MANY MANY TIMES AND FINALLY SAID THEY WOULD NOT AUTHORIZE ANYMORE WORK ON THE VEHICLE. AT WHICH TIME FORD BOUGHT THE 2015 FORD EXPLORER BACK. AND SOLD US THE 2017 TO TAKE ITS PLACE. WE BEGAN HAVING THE SAME ISSUE WITH THE 2017 FORD EXPLORER AND IT HAS ALSO BEEN IN THE SHOP ABOUT 3 TIMES, NOW FORD HAS GIVEN IT BACK TO US AND TOLD US THEY WILL NOT AUTHORIZE ANY WORK ON IT. PROBLEM NOT SOLVED BUT IT IS A REALITY FOR US WE ARE STILL PAYING NOTES ON A VEHICLE THAT IS TOTALLY UNSAFE FOR US AND OUR GRANDCHILDREN. ALTHOUGH WE HAVE SEEN THIS PROBLEM ON THE NATIONAL NEWS, FOUND IT ON THE INTERNET ( PROBLEM SINCE 2011) NONE OF THIS WAS DISCLOSED TO US WITH THE ORIGINAL PURCHASE OF THE 2015! FORD KNOWS ABOUT THIS PROBLEM YET JUST WALKS AWAY WITH NO INTENTION OF FIXING IT OR OWNING THE PROBLEM.
I WAS DRIVING ON THE NEW JERSEY TURNPIKE AT 4:00 PM . I WAS TRAVELING IN THE SECOND TRAVEL LANE AT APPROX 68 MPH SURROUNDED BY LOTS OF TRAFFIC AND MANY LARGE SEMI TRAILER TRUCKS. ALL OF A SUDDEN THE CAR STARTED BEEPING AND WHEN I LOOKED AT THE DASH BOARD TO SEE WHAT WAS GOING ON, IT SAID" TRANSMISSION IS NOT IN PARK" WITHIN SECONDS I LOST ALL POWER. THE SCREEN WENT BLACK AND THE ENGINE HAD DIED . I HAD NO POWER WHEN I STEPPED ON THE GAS PEDAL. AS MY CAR WAS SLOWING DOWN I WAS ABLE TO MAKE IT TO THE BREAKDOWN LANE SAFELY BEFORE THE CAR CAME TO A STOP. I HAD MY DAUGHTER AND YOUNG GRANDDAUGHTER IN THE CAR ALSO. THANK GOOD WE WERE NOT HIT BY ANY CARS OR TRUCKS ON THE TURNPIKE. AFTER SHIFTING TO PARK WHEN THE CAR CAME TO A STOP, THE DASH SAID " STEP ON THE BREAK TO RESTART". LUCKILY THE CAR DID START SO THAT WE WERE NOT STRANDED ON THE TURNPIKE. THIS IS A VERY SERIOUS SAFETY ISSUE AND FORD NEEDS TO ADDRESS THIS IMMEDIATELY
UPON HEAVY ACCELERATION, TOXIC EMISSIONS SMELLS FILL THE CABIN EVEN WITH THE AC ON RECIRCULATE. THIS IS CAUSING HEADACHES. THIS HAS HAPPENED CONSISTANTLEY SINCE I BOUGHT MY 2017 EXPLORER IN JAN. 2017.
EXHAUST IN THE CABIN OF VEHICLE WHEN USING ACCELERATION HAD IT IN THE 2013 EXPLOYER AND NOW IN THE NEW 2017 EXPLOYER. THE EXHAUST IN VERY SICKIENING IN THE CAB WHEN DRIVING, AND FORD DOES NOT HAVE A SOLUTION. FORD WILL NOT PAY TO HAVE ANYTHING DONE EVEN UNDER WARRANTY. SALESPERSON WON'T ADMIT IT IS A ISSUE. ON NATIONAL NEWS POLICE DEPARTMENTS HAVING THE SAME PROBLEMS WHY IS NOTHING GETTING DONE????
EXCESSIVE EXHAUST SULPHUR ODOR IN VEHICLE WHILE STATIONARY OR MOVING, WITH REAR AIR CONDITIONING ON OR OFF
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT WAS INVOLVED IN A FRONT END COLLISION WITH A WALL DUE TO BRAKE FAILURE. THE CONTACT STRUCK THE STEERING COLUMN BECAUSE THE SEAT BELT FAILED TO PROPERLY RESTRAIN HER. THE VEHICLE WAS TAKEN TO THE CONTACT'S RESIDENCE AND THEN TO THE GORNO FORD DEALER, WHERE IT WAS DEEMED DESTROYED. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT SUFFERED FROM MODERATE CHEST PAIN FROM STRIKING THE STEERING COLUMN AND REQUIRED MEDICAL ATTENTION. THE FAILURE MILEAGE WAS 3,694.
6/29/2017 THIS HAPPENED TO MY 2017 FORD EXPLORER BACK WINDOW YESTERDAY. NOTHING HIT IT WE WEREN'T ON THE FREEWAY. WE WERE AT A LIGHT AT A COMPLETE STAND STILL. THERE'S NO POINT OF IMPACT AND THE GLASS AND IT IS POPPED OUT NOT IN. THE GLASS COMPANY TOLD ME IT WAS CAUSED FROM THE REAR WINDOW DEFROSTER. DEALERSHIP TOLD US THEY WOULD NOT COVER IT AND CLAIMED THAT IT COULD'VE BEEN A PEBBLE THAT HIT IT.
WHEN I ACELLERATE FAST LIKE GETTING ONTO A BUSY HIGHWAY, A BURNT OR COTTON SMELL ENTERS THE PASSENGER COMPARTMENT DESPITE THE A/C RECIRCULATION BEING ENGAGED. SMELL DISSAPATES AFTER A WHILE BUT ALWAYS HAPPENS UNDER THE PREVIOUSLY MENTIONED CONDITIONS. FORD DEALERSHIP HAS SEEN THE VEHICLE TWICE FOR THIS ISSUE AND IS SEEING IT AGAIN TOMORROW FOR THE SAME THING. FIRST VISIT THEY REPLACED SOME MOULDING AND RESEALED STUFF IN THE REAR END. SECOND VISIT THEY REPLACED THE EXHAUST SYSTEM. NEITHER OF THESE ACTIONS RESOLVED THE ISSUE, I HAVE JUST LEARNED THAT A POLICE OFFICER IN THE US PASSED OUT DRIVING A FORD EXPLORER HAVING THE SAME ISSUES. I HAVE A WIFE AND TWO SMALL CHILDREN AND I FEAR FOR THEIR SAFETY GIVEN THE TOXIC FUMES CONTAINED IN AUTOMOTIVE EXHAUST.
EVERY TIME IT'S PARKED FACING DOWN HILL AND IT RAINS THE SUNROOF/MOONROOF LEAKS. THE WATER COMES OUT OF THE UPPER CONSOLE ONCE YOU START DRIVING.
WE CURRENTLY HAVE 4-2017 EXPLORERS THAT WERE PLACED IN SERVICE BETWEEN JANUARY 11 AND JANUARY 19, 2017. MILEAGES RANGE FROM 700 TO 3000 ON THE 4. AFTER OUR DRIVER REPORTING DIZZINESS, HEADACHES AND NAUSEA, THE FIRST VEHICLE WAS TAKEN OUT OF SERVICE ON FEBRUARY 20, 2017. THIS VEHICLE WAS TAKEN TO FORD FOR DIAGNOSIS ON MARCH 6, 2017 WHERE IT SAT UNTIL MAY 17, 2017 AFTER WE CONDUCTED PRELIMINARY AIR QUALITY TEST SHOWING TVOC'S COMING OUT OF THE VENTS WHEN THE AIR WAS IN RECIRCULATION MODE. THIS HAPPENED WHETHER THE VEHICLE WAS IDLING, IN CITY DRIVING AND HIGHWAY DRIVING. THE FORD DEALER COMPLETED ALL OF THEIR DIAGNOSTICS, UPDATED THE HVAC SYSTEM TO THE MOST CURRENT AND STATED THERE WAS NOTHING LEFT TO DO. ON MAY 17TH WE COMPLETED A MORE EXTENSIVE TEST AND SENT THAT TO AN INDEPENDENT LAB. AT THAT TIME ALL FOUR VEHICLES WERE MOVED TO A GARAGE FOR PASSIVE AIRING OUT AT FORDS DIRECTION. WE WERE TO LEAVE THEM A MINIMUM OF 10 DAYS AND THEN PLACE CHARCOAL FILTERS AND SILICA PACKS IN THE VEHICLES TO HELP ABSORB FUMES IF ANY WERE LEFT. WE COMPLETED A NEW AIR QUALITY TEST AND FOUND THAT IT WAS STILL SHOWING TVOC'S BEING PUT OUT OF THE VENTS AND WAS NOW SHOWING CARBON MONOXIDE. AFTER THESE RESULTS WERE PASSED ON WE WERE NOTIFIED BY FORD THAT THIS WAS NOT A NEW CAR ISSUE AND THAT IT WAS DEFINITELY A PROBLEM. WE WERE INSTRUCTED NOT TO DRIVE THE CARS IN RECIRCULATION MODE. I EXPLAINED THAT UNLESS YOU REMEMBER TO TURN THIS OFF IT IS AUTOMATICALLY ON AND I WAS THEN INSTRUCTED NOT TO ALLOW ANYON
WHILE DRIVING EXHAUST FUMES ENTER CABIN WHILE EXCELERATING AND WHEN AIR CONDITIONER IS ON
WHEN DRIVING CAR LOST ALL ELECTRICAL FUNCTIONS, POWER STEERING, RADIO, LIGHTS, ETC. I HAD IT TOWED TO SERVICE AND THEY SAID NOTHING CAME UP IN DIAGNOSTICS OR ERROR CODES. I PICKED THE CAR UP AND WITHIN A COUPLE WEEKS IT STARTED HAPPENING AGAIN. BEFORE IT WAS ONLY HAPPENING WHEN I SAT IDLE FOR A PERIOD OF TIME AND THEN STARTED MOVING. NOW IT IS ALL THE TIME. I WAS DRIVING DOWN THE HIGHWAY AND LOST ALL POWER STEERING. IT IS VERY DANGEROUS. I'VE REACHED BACK OUT TO THE DEALERSHIP FOR SERVICE AGAIN AND AM WAITING FOR A TIME AVAILABLE TO GO BACK IN. I CALLED FORD AND THEY SAID THEY WOULD NOTATE IT BUT COULD NOT PROVIDE ME A LOANER CAR WHILE CAR WAS BEING FIXED OR HELP ME ANY FURTHER AND JUST TO CALL THE DEALERSHIP. THE PROBLEM IS WHEN IT GOES IN TO THE DEALERSHIP THEY DON'T SEE A ERROR CODE AND THEY HAVE TROUBLE REPLICATING IT. IT HAS NOW HAPPENED TO ME WHEN IDLE, AT A STOP LIGHT, WHILE ON THE HIGHWAY, WHILE DRIVING DOWN A HILL AND WHILE DRIVING THROUGH A PARKING LOT. THERE IS NO PATTERN OR NO WAY TO TELL WHEN OR HOW IT HAPPENS. THE PHOTO WAS AT A INTERSECTION.
THE PASSENGER WINDOW WAS INTACT WHEN IT WAS ROLLED DOWN. THE CAR WAS STATIONARY. MY 8 YEAR OLD SON SHUT THE DOOR AND THE WINDOW WAS ROLLED UP. THE WINDOW WAS COMPLETELY CRACKED.
STRONG EXHAUST SMELL IN THE ENTIRE CABIN OF THE VEHICLE UPON EXCELERATION SO MUCH SO YOU HAVE TO ROLL DOWN THE WINDOWS TO EVACUATE THE SMELL. IT'S AN ON GOING PROBLEM AND JUST NOT A ONE TIME EVENT. I HAVE A FOUR OLD DAUGHTER THAT SITS IN THE 2ND ROW THAT I'M CONCERNED ABOUT.
ROTTEN EGG FUMES FILLING INTERIOR OF VEHICLE. I HAVE OWNED IT FOR LESS THAN A MONTH. I HAVE TAKEN TO DEALERSHIP. THEY HAVE NOT DIAGNOSED THE PROBLEM AS OF YET, BUT IT SEEMS TO FALL IN LINE WITH OTHER FORD EXPLORER ISSUES REGARDING EXHAUST LEAKING INTO CABIN
WHEN DRIVING ON THE PENNSYLVANIA STATE TURNPIKE (70 MPH) THE MOLDING ON THE RIGHT-HAND SIDE OF THE WINDSHIELD DETACHED FROM THE VEHICLE. UPON RETURNING HOME I NOTICED THAT THE SAME PIECE ON THE LEFT-HAND SIDE MOLDING OF THE FRONT WINDSHIELD WAS CRACKED. THIS HAPPENED MIDDAY ON SUNDAY, MAY 14, 2017 YOU MAY NOTICE THIS IS THE SAME CAR THAT STOPPED DRIVING AS I DROVE IT OFF THE LOT PURCHASING IT LESS THAN TWO MONTHS AGO.
WHILE DRIVING, USUALLY DURING FAST ACCELERATION NO MATTER THE SPEED, THERE IS THE SMELL OF EXHAUST IN THE CABIN OF THE VEHICLE. I HAVE ALREADY TAKEN THE VEHICLE TO THE DEALERSHIP WHERE I BOUGHT IT AND THEY SAY THEY COULDN'T FIND ANYTHING WRONG. THE SMELL OF EXHAUST IS PRESENT ALMOST EVERY TIME I DRIVE THE VEHICLE.
TRAVELING DOWN INTERSTATE AND SUNROOF EXPLODED, SOUNDED LIKE A SHOT GUN BLAST. GLASS SHATTERED, PANEL WAS PULLED UPWARD AND NO DAMAGE TO THE CURTAIN.
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT THEY OBSERVED AN ABNORMAL ODOR OF FUMES THROUGHOUT THE VENTS. IN ADDITION, THE CONTACT STATED THE ODOR WAS SO ABSORBENT THAT IT CAUSED HEADACHES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 500.
ON JANUARY 27TH, 2017, MY WIFE AND I LEASED A NEW 2017 FORD EXPLORER. EVERY TIME WE OPERATE THE VEHICLE, WE GET EXTREMELY SICK (SOME SYMPTOMS WE EXPERIENCE ARE SORE THROAT, RUNNING NOSE, HEADACHES, AND NAUSEA THAT LAST HOURS AFTER EXITING THE VEHICLE). THIS OCCURS ABOUT 10-15 MINUTES WHILE DRIVING/OPERATING THE VEHICLE. THE HEATING SYSTEM WAS SET TO 75 DEGREES FAHRENHEIT AND THE WINDOWS WERE CLOSED. AFTER WE FELT SICK WE DID SHUT OFF THE HEATING SYSTEM AND OPEN THE WINDOWS BUT THERE WAS A SLIGHT ODOR IN THE CABIN AND WE STILL FEEL SEVERAL ALIMENTS. DOCTOR APPOINTMENTS HAVE BEEN MADE FOR MYSELF AND MY 6-MONTH-OLD DAUGHTER THAT WAS IN THE VEHICLE (THIS BEING MY MOST SIGNIFICANT CONCERN). FORD MOTOR CORP INSTALLED A NEW EXHAUST SYSTEM, REMOVED THE REAR BUMPER AND RESEALED ANY LEAKS, CHECKED CABIN PRESSURE AND TRIED TO RESEAL ANY CRACKS THAT MAY ALLOW EXHAUST TO RENTER THE CABIN. FORD STATED THAT THE VEHICLE WAS FIXED, AFTER BEING BROUGHT TO THEM FOR THE THIRD TIME (THEY SAID THEY FOUND MORE LEAKS AND RESEALED THEM), BUT REFUSED TO GIVE ME ANY DOCUMENTATION STATING THAT THE VEHICLE IS SAFE FOR MY FAMILY AND MYSELF TO BE IN. THE VEHICLE HAS BEEN IN AND OUT OF SERVICE SEVERAL TIMES, A FORD SERVICE TECHNICIAN LOCATED AT SAYVILLE FORD TEST DROVE THE VEHICLE WITH ME AND CONFIRMED THE SAME AILMENTS. THE VEHICLE WAS PICKED UP FROM SERVICE AFTER FORD STATED IT WAS FIXED FOR A 3RD TIME AND WE WERE STILL GETTING SICK WHEN WE DROVE THE VEHICLE. WE CONTACTED FORD AGAIN AND WE ADVISED THEM OF
PROBLEMS WITH FORD SYNC 3 SYSTEM WHILE DRIVING: 1) NAVIGATION SYSTEM SHOWS INCORRECT LOCATION, AND DOES NOT PROVIDE GUIDANCE. CAR MUST BE PULLED OVER TO THE SIDE OF THE ROAD, TURNED OFF FOR A PERIOD OF TIME, AND RESTARTED TO CORRECT THE PROBLEM. 2) MOBILE PHONE SHOW CONNECTED AFTER STARTING THE CAR, SHORTLY THERE AFTER DISCONNECTS AND MAKES HANDS FREE OPERATION IMPOSSIBLE. CAR MUST BE PULLED OVER TO THE SIDE OF THE ROAD, TURNED OFF FOR A PERIOD OF TIME, AND RESTARTED TO CORRECT THE PROBLEM. 3) SYSTEM COMPLETELY FREEZES RENDERING OPERATION OF ALL CAR SYSTEMS & DISPLAYS INOPERABLE. CAR MUST BE PULLED OVER TO THE SIDE OF THE ROAD, TURNED OFF FOR A PERIOD OF TIME, AND RESTARTED TO CORRECT THE PROBLEM. 4) SYSTEM CONNECT TO PHONE BUT CERTAIN FUNCTIONS ARE UNAVAILABLE. MULTIPLE ATTEMPTS TO OPERATE CERTAIN FUNCTIONS DON'T WORK CAR MUST BE PULLED OVER TO THE SIDE OF THE ROAD, TURNED OFF FOR A PERIOD OF TIME, AND RESTARTED TO CORRECT THE PROBLEM. THESE ISSUES ARE ALL INTERMITTENT. I HAVE VIDEOS THAT ARE TOO LARGE TO ATTACH THAT DOCUMENT THE PROBLEMS ABOVE.
DRIVING HOME AFTER BUYING MY BRAND NEW 2017 FORD EXPLORER I STARTED SMELLING CAR EXHAUST. I THOUGHT IT WAS AS COMING FROM THE TRUCK IN FRONT OF ME. IT WASN'T. IT WAS COMING OUT OF THE AIR VENTS IN FRONT OF MY FACE AND I HAD THE AIR ON RECIRCULATE. IT SEAMS TO COME OUT MORE WHEN YOU ARE ACCELERATING OR PASSING CARS. AFTER DRIVING THE CAR FOR TWO WEEKS I HAD TO DRIVE WITH THE WINDOWS DOWN OR I WOULD GET A HEADACHE. IT HAS LESS THAN A 1000 MILES ON IT AND ITS IN THE SHOP. THEY CALLED JUST BEFORE I FOUND THIS WEBSITE AND TOLD ME THAT THEY COULD FIND NOTHING WRONG AND TO COME PICK IT UP. I TOLD THEM THAT I WOULD NOT RETAKE POSSESSION OF THE VEHICLE UNTIL I SPOKE WITH AN ATTORNEY. THEY CALLED ME BACK AND SAID THEY WILL TAKE ANOTHER LOOK AT IT. JUST NOW WAITING FOR FORD TO CALL BACK. I DRIVE MY FAMILY IN THIS CAR. DO D SHOULD BE ASHAMED OF THEM SELFS. TRADING THE HEALTH OF HUMANS OVER MONEY. THIS CAR IS SO NEW I HAVEN'T EVEN MADE A CAR PAYMENT YET.
WHILE THE ENGINE IS STARTED THE ODOR AND AILMENTS ARE MUCH MORE PRESENT BUT THERE IS STILL A PRESENCE OF AN ODOR INSIDE THE CABIN AND AILMENTS STILL IMPACT DRIVER WHEN VEHICLE IS IN THE OFF POSITION. MULTIPLE DRIVERS PRESENTED SIMILAR ALIMENTS SUCH AS SEVERE HEADACHES THAT LASTED SEVERAL HOURS AFTER THE EXPOSURE, RUNNY NOSE, BLOODY NOSE AND LIGHT HEADED/DIZZINESS.VEHICLE HAS BEEN BROUGHT BACK AND FORTH TO FORD AND THEY REPLACED/REPROGRAMMED HVAC SYSTEM, REMOVED REAR BUMPER, REPLACED REAR BODY VENT, AND REAR TRIM. FORD ALSO REPLACED EXHAUST SYSTEM. FORD SERVICE CENTER HAS BEEN WAITING FOR FORD CORPORATE (HOTLINE) TO GET BACK TO THEM WITH OUR NEXT STEPS BECAUSE THE ODOR AND AILMENTS ARE STILL OCCURRING. WE HAVE CONTACTED FORD CORPORATION, FORD SERVICE CENTER AND FORD CREDIT AND NO ONE IS ABLE TO HELP ME OR RECTIFY THIS SITUATION. I AM EXTREMELY CONCERNED FOR MY HEALTH AS WELL AS MY WIFE AND OUR 6 MONTH OLD DAUGHTER DUE TO THIS ISSUE.
SAME EXACT PROBLEM WITH "ROTTEN EGGS" SMELL / EXHAUST FUMES ENTERING THE CABIN AS FOUND IN THE FORD CLASS ACTION LAWSUIT CONCERNING 2011-2015 FORD EXPLORER MODELS. THE SMELL / EXHAUST FUMES COME THROUGH THE A/C VENTS IN THE FRONT OF THE VEHICLE WHEN THE VEHICLE IS UNDER ANY MODERATE TO HEAVY ACCELERATION. THIS PROBLEM CAN BE DUPLICATED EVERY SINGLE TIME. THE SMELL / EXHAUST FUMES ARE NAUSEATING AND POTENTIALLY TOXIC EXHAUST FUMES. THIS PUBLIC SAFETY HAZARD WILL BE REPORTED TO THE APPROPRIATE AGENCIES INCLUDING BBB, AND ALL GOVERNMENT AND PUBLIC HEALTH ORGANIZATIONS. THIS PROBLEM SHOULD BE INVESTIGATED AND CORRECTED BY FORD MOTOR CO. IT LOOKS LIKE FORD HAS NEVER CORRECTED PROBLEM BECAUSE IT STILL EXISTS IN THE 2017 MODELS.
LAST NIGHTS AS I DROVE MY NEW 2017 EXPLORER OFF THE LOT WITH ONLY 11 MILES ON IT, I DROVE ON SURFACE STREETS AND THEN ONTO THE HIGHWAY. AFTER I GOT UP TO 65 MPH THE EXPLORER STARTED TO LOSE ACCELERATION ON THE HIGHWAY. I HAD TO GET OFF AT THE NEXT EXIT AND THEN HAD GREAT DIFFICULTY GETTING THE CAR TO MOVE FROM 0 TO 30 MILES PER HOUR TO GET BACK TO THE DEALERSHIP USING THE SIDE STREETS. I NOW HAVE A LOANER CAR AND I WAS FIRST TOLD IT COULD BE THE ELECTRONIC THROTTLE BODY, AND THEN AFTER A HOOKUP TO THE COMPUTER WAS TOLD IT WAS IN TRANSPORT MODE - HOWEVER NOTHING ON THE INSTRUMENT PANEL REGISTERED ANY PROBLEMS. I HAD TEST DRIVEN THE CAR ON SATURDAY 3/18/17 USING BOTH SURFACE STREETS AND HIGHWAYS, AND LAST NIGHT (3/20/17) I WAS ABLE TO GET IT UP TO SPEED ON THE HIGHWAY AGAIN. THE EXPERIENCE WAS VERY SCARY AS I HAD TO MANEUVER OUT OF TRAFFIC TO GET OFF THE HIGHWAY AT SPEED BELOW 40 MPH UNTIL I COULD GET TO THE SIDE STREETS.
EXHAUST GASES ENTERING THE PASSENGER CABIN, CAUSING BAD SMELL, USUALLY UNDER LOAD, DURING HILL CLIMBING, MODERATE TO HARD ACCELERATION WHEN JOINING INTERSTATE OR FASTER ROADS, AC IN USE, WITH OR WITHOUT RECIRCULATION ON, SYMPTOMS OF SORE RUNNY EYES AND HEADACHE AND NAUSEA IN CHILDREN AND OTHER OCCUPANTS. CONFIRMED TODAY BY DEALER WHO HAS IMPLEMENTED AN ATTEMPTED FIX. THIS IS A 2017 MODEL XLT. THIS HAS HAPPENED ON MULTIPLE OCCASIONS SINCE VEHICLE FIRST PURCHASED. INITIALLY BELIEVED IT WAS SMELLS FROM OTHER VEHICLES, HOWEVER AS SYMPTOMS CONTINUED WITH OCCUPANTS SEARCH REVEALED KNOWN PROBLEM WITH THIS TYPE OF VEHICLE CONFIRMED BY DEALER TODAY AND ATTEMPTED FIX UNDERTAKEN.
WITHIN THE FIRST 2 WEEKS OF GETTING MY VEHICLE THE AIRBAG LIGHT ON THE DASH WOULD COME ON AND OFF RANDOMLY WHILE DRIVING. RESTARTING THE CAR WOULD SOMETIMES FIX IT. TOOK IT TO THE DEALER TOOK 5 DAYS TO FIX IT. ENDED UP BEING THE DRIVERS SEAT BELT TENSIONER.
2016 FORD EXPLORER LIMITED EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES SIZE 255/50 R20. THE DOT CODE ON THE TIRES IS 5MNC 1AH 0716. THE VEHICLE ODOMETER SHOWS 4,186 MILES. ON FEBRUARY 19, 2017 WHILE DRIVING ON A RESIDENTIAL STREET AT LESS THAN 25MPH THE FRONT PASSENGER SIDE TIRE SUFFERED A "CATASTROPHIC" SIDEWALL FAILURE RESULTING IN THE TIRE GOING COMPLETELY FLAT IN LESS THAT 1 MINUTE. THE FAILURE OCCURRED ON THE INSIDE SIDEWALL OF THE TIRE. (THIS SEEMS TO BE THE SAME SYMPTOM FOR WHICH HANKOOK ISSUED AN EARLIER - JAN 2016 - RECALL.) ALL FOUR TIRES WERE PROPERLY INFLATED AS INDICATED BY THE TIRE PRESSURE MONITORING SYSTEM. TO THE BEST OF OUR KNOWLEDGE THE TIRE HAD NEVER STRUCK AN OBJECT THAT COULD HAVE WEAKENED THE SIDEWALL.
SMELLS LIKE ROTTEN EGGS WHEN I HAVE MY A/C ON AT FREEWAY SPEEDS
PURCHASED THIS VEHICLE AUGUST 2016. SHORTLY THERE AFTER STARTING SUFFERING SEVERE HEADACHES. VISITED MY FAMILY DOCTOR IN NOVEMBER 2017 AND WAS DIAGNOSED WITH MIGRAINE HEADACHES AND PRESCRIBED MEDICATION. WENT BACK TO DOCTOR DECEMBER 2016 BECAUSE MEDICINE WAS NOT HELPING. I WAS HAVING 2 HEADACHES A WEEK SO THEY TRIED A MORE AGGRESSIVE MEDICINE TO NO AVAIL. DOCTOR COULD NOT EXPLAIN WHY! I HAVE NEVER EXPERIENCED HEADACHES UNTIL I PURCHASED THIS VEHICLE.
AFTER HARD ACCELERATION THE CABIN FILLS WITH EXHAUST SMELL AND I GET A HEAD ACHE INSTANTLY WHEN YOU ROLL THE WINDOWS DOWN AND IT CLEARS OUT OF THE CABIN. YOUR HEAD ACHE GOES AWAY. THE CAR IS FINE UNTIL YOU ACCELERATE AGAIN.
OUTSIDE VEHICLE EXHAUST ENTERS CAB AREA WHEN ACCELERATING WITH AIR CONDITIONER IS ON
WHEN I DRIVE THE TRUCK LOST POWER AND THE GAS PEDAL DON'T WORK FOR 25 SEC. GO OFF AND ON AGAIN. THIS HAPPENED DRIVING IN THE HIGHWAY AND IN CITY STREETS. THIS HAPPENED IN THREE (3) DIFFERENT TIMES. THE DEALER DON'T KNOW WHAT IT IS. CAR IS BEEN ON THE DEALER IN THREE(3) DIFFERENT TIMES.
BRAKES ARE VERY SENSITIVE. WHEN APPLYING THEM YOU HAVE TO THINK A LOT ABOUT FOOT PRESSURE. UNLESS YOU WANT TO COME TO A COMPLETE STOP AT 60 MPH. LOCAL FORD SERVICE MANAGER TOLD ME HE KNOWS ABOUT THE SENSITIVITY AND NO FIX FOR IT AT THIS TIME. SO WE WILL WAIT TILL WE HAVE A POSSIBLE ACCIDENT OR SELL THE CARE AS IS.
BACK UP CAMERA DOES NOT WORK ON A BRAND NEW CAR.
ON 09/15/16 WE PURCHASED A 2017 FORD EXPLORER LIMITED FROM SUPREME FORD OF SLIDELL, LA. TWO WEEKS AFTER HAVING THE SUV, WE NOTICED THE RIGHT TAIL LIGHT WAS NOT WORKING AT TIMES. ON 11/16/2016, WE DROVE THE VEHICLE BACK TO THE DEALERSHIP TO REPAIR THE LIGHT. WHEN THE SALES MANAGER DROVE THE SUV TO THE SERVICE DEPARTMENT THE REAR RIGHT TAILLIGHT WAS WORKING.. BUT WHEN THE SERVICE MANAGER LOOKED AT THE SUV, THE LIGHT WAS WORKING. BUT WHEN WE STARTED BACK TO DENHAM SPRINGS, LA, THE RIGHT TAILLIGHT STARTED ACTING UP AGAIN. I TOOK SEVERAL VIDEOS OF THE LIGHT RANDOMLY GOING OFF AND ON THE TRIP BACK HOME WITH MY IPHONE. I ATTACHED VIDEO OF THE LIGHT, I EDITED IT TO A SMALLER SIZE AND EMAILED BACK TO THE DEALERSHIP. ON 11/17/16 WE RECEIVED A REPLY FROM THE SERVICE MANAGER STATING; THANK YOU FOR TAKING THE TIME TO VIDEO AND SEND IT TO US REGARDING THE TAILLAMP CONCERN YOU ARE HAVING WITH YOUR 2017 EXPLORER, THE NEXT TIME THE CONCERN DISPLAY ITSELF CONSISTENTLY, A RENTAL AT OUR EXPENSE FOR A DAY TO SEE IF WE CAN ISOLATE THE CAUSE. [XXX] SERVICE MANAGER SUPREME FORD SLIDELL [XXX] [XXX] I REPLIED TO THE DEALERSHIP; [XXX], THE NEW 2017 FORD EXPLORER LIMITED STILL HAS A PROBLEM WITH THE RIGHT TAIL LIGHT INTERMITTENTLY WORKING ABOUT %50 OF THE TIME. I DO NOT THINK THERE WILL BE A TIME WHEN THE TAIL LIGHT WILL "CONSITTANTLY" GO OUT... THIS PROBLEM NEEDS TO BE REPAIRED ASAP BEFORE SOMEONE IS KILLED IN AN AUTOMOBILE ACCIDENT... THE VIDEO CLIP I SENT YOU IS JUST A SAMPLING OF THE TAIL LIGHT INTE
2017 FORD EXPLORER SPORT-WHEN MY CAR IS IN ACCELERATION THERE'S AN EXHAUST SMELL THAT CONSUMES THE CABIN. THIS HAPPENS EVERY TIME .
THIS IS A BRAND NEW EXPLORER 2017 WITH LESS THAN 700 MILES. I HAD TWO PROBLEMS; THE FIRST ONE IS SERIOUS. 1)THIS HAPPENED WITH ME TWICE; WHERE THERE WAS A FUEL LEAKING FROM THE CAR TO THE GROUND WHEN I FILLED THE CAR. I BELIEVE THIS IS VERY DANGEROUS AND NOT SAFE TO DRIVE WITH A FULL TANK. I BELIEVE THAT IF THE CAR ROLES OVER IN AN ACCIDENT IT IS GOING TO CATCH FIRE I WILL TRY TO GO TO THE DEALERSHIP TODAY TO FIX THE PROBLEM. 2) THE GAS MILEAGE IN THIS CAR IS VERY DISAPPOINTING. THE MANUFACTURER CLAIMED THAT MPG IS 16/22, BUT UNFORTUNATELY IT IS LESS THAN 13 IN CITY. I AM VERY DISAPPOINTED.
VERY STRONG EXHAUST SMELL IN CABIN AFTER HARD ACCELERATION. THE AC WAS ON AND IN THE RECIRCULATION POSITION. THE SMELL IS STRONG AND THE CABIN MUST BE VENTED BY ROLLING THE WINDOWS DOWN TO EVACUATE THE SMELL.
REAR SEAT BELT DOES NOT FASTEN PROPERLY WHEN A COSMETIC DOOR BECOMES JAMMED IN THE MECHANISM. SEAT BELT WAS RENDERED UNUSABLE AND COULD EFFECT PASSENGER AND DRIVER SIDE REAR SEATS. DESIGN FLAW EXPECTED, NO ABUSE TO COMPONENTS AND BRAND NEW VEHICLE. IT DOES NOT MATTER IF THE VEHICLE WAS MOVING OR NOT- THE SEATBELTS FAILED TO WORK (FASTEN). IN THE ATTACHED PICTURES YOU CAN SEE MY FINGER PUSHING ON THE DOOR THAT BECAME JAMMED- IN THE OTHER PICTURE YOU CAN SEE THE DOOR WAS REMOVED BY THE DEALER AFTER IT FAILED (CAUSING THE SEATBELT TO NO LONGER FUNCTION).
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2017 Ford Explorer → · Every Explorer year → · How the figures are calculated →