Page 28 of 35 · complaints 1,351–1,400 of 1,704

2017 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Unknown or Other
Filed Sep 5, 201950,000 milesMD

I HAVE HAD ISSUES WITH ALL THE DOOR LOCKS IN MY VEHICLE. WHEN TRYING TO LOCK THE DOOR USING THE KEY FOB NON OF THE DOORS WILL LOCK WITH THE EXCEPTION OF THE DRIVER SIDE DOOR. IN ORDER TO LOCK AND UNLOCK THE DOORS YOU MUST DO SO MANUALLY BY PUSHING THE LOCK DOWN OR PULLING THE LOCK UP. YOU CANNOT USE THE KEY FOB OR THE LOCK/UNLOCK BUTTON ON THE DOOR. YOU ARE NOT ABLE TO OPEN THE DOOR BY USING THE HANDLE ON THE INTERIOR SIDE OF THE DOOR EITHER. I FIND IT HARD TO BELIEVE THAT THERE IS AN ISSUE WITH ALL OF THE LOCKS. LET ME ADD THE MY CAR HAS BEEN BROKEN INTO WHILE ALL OF MY DOORS WILL NOT LOCK AS WELL.

Wheels
Filed Aug 22, 201925,000 milesTX

HANKOOK BRAND TIRES ON FORD EXPLORER. I HAVE HAD TO REPLACE 2 SETS OF HANOOK TIRES ON MY FORD EXPLORER AT 25,00 AND 20,000 MILES ON THE TIRES FOR LOW TRED ON TIRES. THE TIRES HAVE A 70,000 MILE WARRANTY AND THE WAS NO CAUSE FOR TIRE WEAR, I.E. OUT OF ALIGNMENT.

Unknown or Other
Filed Aug 22, 201950,000 milesWV

I PURCHASED MY 2017 FORD EXPLORER ON FEB 14 2019 USED FROM A DEALER IN NC. A SHORT TIME AFTER PURCHASING THE VEHICLE I BEGAN SMELLING EXHAUST IN THE CABIN OF THE VEHICLE. THE VEHICLE WAS LOOKED OVER AT MY LOCAL DEALER WHO SAID THEY COULD NOT FIND THE PROBLEM AND SINPLY REPLOACED THE CABIN AIR FILTER WHICH WAS BLACK WHEN IT WAS REMOVED. THE ISSUE PERSISTS AND IS GETTING WORSE EVERY WEEK. THE ISSUE WAS NOT RESOLVED AND THE DEALER ACTED LIKE THEY HAS NEVER HEARD OF THE ISSUE AND DIDNT SEEM TO CARE ABOUT THE COMPLAINT. I WILL BE TAKING THE VEHICLE BACK WEEKLY UNTIL SOMETHING IS DONE AND I WILL NEVER BUY ANOTHER FORD VEHICLE NEW OR USED. I FEEL AS THOUGH I AM BEING DISREGARDED AND MY FAMILY'S HEALTH AND SAFETY ARE AT RISK FROM THIS ISSUE!

Wheels
Filed Aug 19, 201927,000 milesMI

THE VEHICLE IN QUESTION IS A 2017 FORD EXPLORER WITH HANKOOK VENTUS S1NOBLE2 FRONT TIRES THAT ARE SHREDDING BOTH ON THE INTERIOR AND EXTERIOR PARAMETER OF THE TIRES. THE DELAMINATION IS MIGRATING TOWARDS THE CENTER OF THE TIRE AS WELL WITH FLAPS AND CHUNKS OF RUBBER SOME OVER 10MM ARE SEPARATING FROM THE SUBSTRATE. THE TIRES ONLY HAVE 27,000 MILES ON THEM AND LOOK LIKE THEY HAVE 50,000+. I HAVE NEVER SEEN A VULCANIZATION PROBLEM LIKE THIS IN MY CAREER. THERE IS CLEARLY SOMETHING WRONG WITH THIS RUBBER COMPOUND REMINISCENT OF THE FORD FIRESTONE DEBACLE. THIS IS A SERIOUS ISSUE AND THE DEALER SEAMS TO BE INEFFECTIVE IN GETTING A CORRECTIVE ACTION IN PLACE. THE DEALER IS SKALNEK FORD IN LAKE ORION, MI AND WAS NOTIFIED ON SATURDAY AUGUST 17TH WHEN I WAS INFORMED THAT I WOULD NEED TO BRING MY CAR BACK ON MONDAY AUGUST 19TH AT WHICH TIME THEY WOULD FIX THE VEHICLE. I HAVE SINCE RETURNED FROM THE DEALER WITH THE REPAIR NOT COMPLETED AS THE DEALER IS WAITING FOR HANKOOK TO RESPOND BACK TO THEM WITH THE REPAIR AUTHORIZATION. AS OF THIS COMPLAINT THE DEALER SAID FORD WOULD NOT COVER THE ISSUE AS IT IS OUT OF THE 12/12 WARRANTY PERIOD FOR THE TIRES, AND THEY ARE NOT SURE IF OR WHEN HANKOOK WOULD RESPOND. ON A SEPARATE NOTE WHEN I WAS IN THE SERVICE AREA OF THE DEALER ANOTHER CUSTOMER WHICH ALSO HAPPENED TO BE AN ENGINEER SAID HE HAD THE EXACT SAME PROBLEM WITH HIS VEHICLE AND REPLACED AT HIS EXPENSE ALL 4 TIRES WITH ANOTHER BRAND. IN SHORT THIS IS NOT AN ISOLATED INCIDENT AND COULD IN F

Unknown or Other
Filed Aug 16, 201910 milesCO

FOR 2 YEARS PASSENGERS WERE GETTING PHYSICALLY ILL WHEN RIDING IN VEHICLE. KNOWN ISSUE WITH CARBON MONOXIDE LEAK WAS BROUGHT TO FORD'S ATTENTION IN 2018. CAR WAS REPAIRED WITH FORD'S PRESCRIBED FIX OPTIONS. CONTINUED ILLNESS PROMPTED LOCAL FORD DEALER TO RUN THEIR OWN HVAC TEST FOR CARBON MONOXIDE POISONING IN THE CABIN. MULTIPLE LEAKS WERE NOTED BY THE FORD DEALER AND ENTIRE EXHAUST SYSTEM WAS REPLACED. THE FORD DEALER THEN BROUGHT IN AND INDEPENDENT HVAC COMPANY TO TEST FOR CARBON MONOXIDE LEAKS AFTER REPAIRS. THE REPORT INDICATED 12 PPM IN THE CABIN OF CARBON MONOXIDE. ANOTHER TEST WAS DONE ON ANOTHER 2015 FORD EXPLORER AS A BASELINE, AND READING REPORTED 0 PPM. FORD DEALER CONTACTED THE MANUFACTURER TO DISCUSS OPTIONS FOR THE VEHICLE BECAUSE THE INCIDENCE OF CARBON MONOXIDE WAS STILL OCCURRING. WE REQUESTED FORD PURCHASE BACK THE VEHICLE AS IT IS UNSAFE TO DRIVE AFTER HAVING MULTIPLE MEDICAL TESTS DONE TO DIAGNOSE THE PROBLEM. FORD HAS OUR FILED COMPLAINT BUT AS OF NOW THERE IS NO RESOLUTION.

Visibility › Sun/Moon Roof Assembly
Filed Aug 14, 201927,000 milesKY

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING 70 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING. THE CONTACT STATED THAT THE EXPLOSION SOUNDED LIKE A GUN SHOT. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN TO BILL COLLINS FORD (4220 BARDSTOWN RD, LOUISVILLE, KY 40218, (502) 459-9550) WHERE THE MECHANICS STATED THAT THEY DID NOT KNOW HOW TO REPAIR THE FAILURE. THE VEHICLE WAS STILL AT THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 27,000. THE VIN WAS UNKNOWN.

Engine1 injured
Filed Aug 13, 201922,000 milesMI

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING CARBON MONOXIDE FROM THE EXHAUST SYSTEM, WHICH PENETRATED THE VEHICLE VENTS. AS A RESULT, THE CONTACT SUFFERED HEADACHES, DIZZINESS, NAUSEA, AND VISION PROBLEMS. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TAKEN TO SPIRIT FORD (4402 ANN ARBOR ROAD DUNDE, MICHIGAN 48131, 734-529-5521) TO BE DIAGNOSED, BUT NO FAILURES WERE FOUND. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS22318827. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000. *DT*JB

Fuel/Propulsion System
Filed Aug 12, 201932,000 milesOR

TAKATA RECALL AFTER PURCHASING 2017 EXPLORER NOTICED SEVERE HEADACHES, DIGESTION PROBLEMS, DROWSINESS, DIFFICULTY FOCUSING DUE TO CARBON MONOXIDE ENTERING THE CABIN. TOOK IT TO THE DEALER FOR A RECALL BUT DOESN'T SEEM LIKE THAT THEY SOLVED THE ISSUE. ALSO NOTICED A RUMBLING SOUND UNDERNEATH THE VEHICLE WHEN TURNING LEFT UNDER ACCELERATION, FEELING LIKE A TRANSMISSION PROBLEM. WOULD NEVER EXPECT SOMETHING LIKE THIS TO OCCUR ON A $47K CAR WITH ONLY 30K MILES.

Wheels
Filed Aug 12, 201915,000 milesME

HANCOOK 255/50R20 105H VENTUS S1 NOBLE 2 TIRES WORN TO POINT OF STEEL BELT SHOWING WITH UNDER 20K MILES. SERIOUS SAFETY CONCERN.

Steering
Filed Aug 2, 201915,000 milesTX

CLICKING NOISE WHEN TURNING THE STEERING LEFT OR RIGHT.I WAS TOLD BY THE DEALER THAT HE HEARD THE SAME NOISE FROM THE SAME MODEL AND YEAR VEHICLE. THIS NEEDS MORE ANALYSIS AS THIS MAY BE A SAFETY CONCERN IF THE STEERING WHEEL LOCKS

Unknown or Other
Filed Aug 1, 201922,000 milesNC

WHEN ACCELERATING THE AC HAS A HORRIBLE SMELL AND ALSO WHEN YOU FIRST START THE VEHICLE

Unknown or Other
Filed Jul 27, 201943,000 milesFL

I HAVE HAD THIS HAPPEN TWICE OVER THE LAST YEAR. WHEN I HAVE ACCELERATED QUICKLY WHILE IN MOTION ON A HIGHWAY , THE ACCELERATOR PEDAL WILL REMAIN DEPRESSED DOWN. THE CAR WILL CONTINUE TO ACCELERATE WITH MY FOOT OFF THE GAS PEDAL. I THEN APPLY THE BRAKES PEDAL SEVERAL TIMES AND 1) PULL OFF ROAD IN THE FIRST INSTANCE OR 2) GAS PEDAL WILL RETURN TO NORMAL POSITION AND CAR WILL DECELERATE

Steering
Filed Jul 25, 201936,000 milesTX

AT AROUND 35,800 MILES, I NOTICED A SLIGHT JERK OF THE STEERING WHEEL WHEN GOING AROUND CURVES. I WAS GOING 70MPH ON THE HIGHWAY FOR A QUICK AFTERNOON TRIP OUT OF TOWN. ON THE WAY HOME (36,000 MILES) IT WAS DOING THIS EVEN WHEN DRIVING STRAIGHT. I HAD MY HUSBAND DRIVE IT WHEN I GOT BACK, AND THAT'S WHEN WE DECIDED TO GET IT TO THE NEAREST DEALERSHIP (45 MILES AWAY). THE WHOLE RACK AND PINION STEERING COLUMN WAS SEVERELY CORRODED AND NEEDED TO BE REPLACED. I WAS WITHOUT MY VEHICLE FOR OVER A MONTH WHILE FORD GAVE US THE RUNAROUND ON WHETHER OR NOT IT WOULD BE COVERED SINCE WE WERE ALMOST 200 MILES OUT OF WARRANTY BY THE TIME THE VEHICLE WAS AT THEIR FACILITY. WHEN DRIVING IT THERE GOING ABOUT 40MPH ON THE HIGHWAY, THE POWER STEERING WENT OUT ENTIRELY AND THREW THE CAR CLEAR ACROSS THE ROAD. THANKFULLY IT WENT TO THE RIGHT AND INTO THE DITCH, BECAUSE HAD IT JERKED TO THE LEFT, WE'D PROBABLY BE DEAD. IT JERKED ALL OVER THE ROAD THE WHOLE WAY TO THE DEALERSHIP.

Engine1 injured
Filed Jul 24, 2019NY

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATES THAT WHILE DRIVING SHE WOULD EXPERIENCE BLURRED VISION, TROUBLE SWALLOWING, SEVERE HEADACHES AND TINGLING SENSATIONS IN HER ARMS AND LEGS. THE CONTACT HAD BEEN TO SEVERAL HOSPITALS AND CLINICS WHERE SHE HAD NUMEROUS TESTS, PLACED ON SEVERAL MEDICATIONS AND RECEIVED A DIAGNOSIS OF SMALL FIBER NEPHROPATHY. THE CONTACT ALSO HAD A HEART MONITOR IMPLANT DUE TO HER ILLNESSES. IN JULY 2018, THE CONTACT RECEIVED A CALL FROM HER DEALERSHIP (ROMEO FORD OF KINGSTON, LLC 128 NY-28, KINGSTON, NY 12401 (845) 338-7800) WHERE SHE WAS INFORMED THAT THERE WAS AN ISSUE WITH THE EXHAUST AND WAS ASKED IF SHE WOULD LIKE TO MAKE AN APPOINTMENT TO HAVE THE VEHICLE SERVICED. FORD CORPORATION THEN GAVE THE CONTACT A LOANER VEHICLE WHILE THEY MADE REPAIRS. ON JUNE 10, 2019, THE CONTACT RECEIVED A LETTER FROM HER CARDIOLOGIST WHERE THEY DETERMINED THE OFFICIAL DIAGNOSIS TO BE CARBON-MONOXIDE POISONING AND THAT UPON RECEIVING A LOANER VEHICLE, THE PATIENT NO LONGER EXHIBITED THE SAME SYMPTOMS WHEN DRIVING THE PREVIOUS VEHICLE. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *DT *DT *DT*JB

Suspension
Filed Jul 19, 2019MD

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). WALDORF FORD (LOCATED AT 2440 CRAIN HWY, WALDORF, MD 20601, (301) 234-7591) STATED THAT THE PART WAS NOT AVAILABLE AND EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Engine
Filed Jul 18, 201967,000 milesMD

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE VEHICLE WAS AT A STOP LIGHT, THE VEHICLE SHOOK AND A RATTLING NOISE WAS HEARD COMING FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.

Tires
Filed Jul 12, 201916,381 milesUT

TL* THE CONTACT OWNS A 2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50/R20/105H. THE CONTACT NOTICED THAT THE INNER AND OUTER AREAS OF THE TWO FRONT TIRES WERE WORN. THE CONTACT DROVE TO PERFORMANCE FORD LINCOLN BOUNTIFUL (1800 S MAIN ST, BOUNTIFUL, UT 84010, (888) 476-8961), BUT THE TIRES WERE NOT DIAGNOSED OR REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 16,381.

Suspension
Filed Jul 12, 2019FL

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUTN OF TIME FOR THE RECALL REPAIR. GARY YEOMANS FORD (1420 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124, (386) 310-2342) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Engine
Filed Jul 12, 2019NY

SINCE THE DAY I PURCHASED MY SUV IT HAS HAS A ROTTEN EGG SMELL WHEN ACCELERATING AND WHEN IT IS UNDER ANY POWER. IT IS MAKING MY PASSENGERS SICK. THE DEALER SAID BECAUSE IT WAS NOT THROWING ANY CODES THERE WAS NOTHING THAT COULD BE DONE ABOUT IT. I'M GOING TO PUT A CO DETECTOR IN MY CAR TO MAKE SURE IT IS NOTHING TO DO WITH CO EXPOSER.

Service BrakesCrash
Filed Jul 7, 201940,210 milesGA

WHILE DRIVING TO WORK, WHILE THE VEHICLE WAS IN MOTION, I HEARD A LOUD POP SOUND, ENGINE BEGAN TO SMOKE. HAD VEHICLE TOWED IN TO LOCAL FORD DEALERSHIP WHICH INDICATED BAD CELL IN MANUFACTURERS BATTERY CAUSING IT TO BLOW AND SPRAY BATTERY ACID ALL OVER ENGINE COMPONENTS AT 26,127 MILES. DEALERSHIP DID NOT FOLLOW PROPER PROCEDURE WHEN REPLACING BATTERY AND LEFT ACID ON ENGINE AND COMPONENTS. BATTERY ACID HAD EATEN THROUGH BRAKE SYSTEM COMPONENTS, WIRING AND CAUSED SEVERE CORROSION UNDER HOOD. BY NOT ADDRESSING THE SAFETY CONCERN WHEN CONFRONTED AND DURING MULTIPLE VISITS AND PHONE E CALLS, BRAKE SYSTEM ABS FAILED CAUSING A FRONT END COLLISION BY SLAMMING INTO ANOTHER CAR IN THE INTERSTATE RESULTING FROM BRAKE SYSTEM FAILURE.

Power Train
Filed Jul 3, 201936,000 milesIN

FORD EXPLORER TRANSMISSION COMPLAINT I TOOK MY 2017 FORD EXPLORER INTO FORD DEALER AND EXPLAINED ABOUT A SHIFTING PROBLEM BETWEEN 1ST AND 2ND GEAR THE BUT THEY FOUND NOTHING DURING TECHNICIAN DIAGNOSTICS IN OCTOBER OF 2017 I STARTED EXPERIENCING THE JERKING PROBLEM AGAIN EXCEPT THIS TIME IT WAS DURING MY FIRST MORNING START UP AND ACCELERATING FROM 1ST TO 2ND GEAR AND WOULD GET A SUBSTANTIAL JERK. AGAIN TECHNICIAN FOUND NOTHING. PROBLEM CONTINUED ON MORNING START UPS AND DECIDED TO TAKE BACK INTO THE FORD DEALER A 3RD TIME FOR DIAGNOSTICS WITH WARMER WEATHER NOW, JUNE 12, 2019, THIS TIME THE SERVICE MANAGER EXPERIENCED THE JERK AFTER SEVERAL HOURS OF THE CAR SITTING AFTER SERVICING THE EXPLORER FOR OTHER RECALL NOTICES. PARKED CAR OVERNIGHT AND WHEN THE TRANSMISSION TECHNICIAN STARTED THE CAR IN THE MORNING AND ACCELERATED, HE EXPERIENCE THE SAME JERK BETWEEN GEARS. FINALLY SOMEONE BELIEVES I AM HAVING A PROBLEM!! FORD DEALER TRANSMISSION TECHNICIAN PERFORMED DIAGNOSTICS AGAIN AND STILL NOTHING FOUND. FORD DEALER DECIDED TO CHECK TROUBLE SHOOTING BOARD FROM FORD SERVICE BULLETINS AND FOUND INFORMATION IDENTIFYING THE CONDITION CAUSE WHICH ADDITIONAL DOCUMENTATION WILL FOLLOW.*DT CONSUMER STATED TRANSMISSON PROBLEM WILL NOT GO AWAY AND THE CURRENT MILEAGE IS 59,438.*JB

Unknown or Other
Filed Jul 1, 2019NY

WE HAVE BEEN SMELLING CARBON MONOXIDE IN THE CABIN DURING HEAVY ACCELERATION (MERGING ONTO HIGHWAY FOR EXAMPLE); IT IS ESPECIALLY WORSE WHEN THE AC OR HEAT IS ON. WE HAD IT "FIXED" SEVERAL MONTHS AGO WHEN FORD OFFERED A SOLUTION TO PLUG GAPS. THE PROBLEM PERSISTS AND HAS NOT IMPROVED. WE OFTEN HAVE OUR CHILDREN IN THE CAR AND I AM CONCERNED ABOUT THEIR SAFETY. WE'VE CONTACTED FORD AND THE LOCAL DEALER SEVERAL TIMES TO NO AVAIL.

Unknown or Other
Filed Jul 1, 201964 milesCA

WHILE DRIVING THE VEHICLE AFTER PURCHASING IT, THE FRONT PASSENGER DOOR LOCK RATTLES. I'VE TAKEN IT TO THEM 4 TIMES BEFORE THEY SUPPOSEDLY REPLACED IT BUT IT STILL RATTLES. THEY DID NOT REPLACE IT.

Engine
Filed Jun 29, 2019OH

GETTING BAD HEADACHES AND FEELING SLEEPY WHEN DRIVING MY FORD EXPLORER DON'T LIKE HAVING MY 7MONTH OLD IN THE CAR.

Air Bags
Filed Jun 28, 201928,526 milesCA

VEHICLE HAS AN NHTSA RECALL NOTICE#:19V435 AND A FORD ISSUED RECALL#:19S17 WHICH INDICATES AS FOLLOWS: RECALL DESCRIPTION: REAR SUSPENSION TOE LINK REPLACEMENT. RISK TO SAFETY: A FRACTURE OF A REAR TOE LINK SIGNIFICANTLY DIMINISHES STEERING CONTROL, INCREASING THE RISK OF A CRASH! I HAVE CONTACTED 3 DIFFERENT DEALS IN MY AREA (ECINO, CA, 91316) ALL SAID THAT THE REPLACEMENT PARTS ARE CURRENTLY UNAVAILABLE. IN ADDITION, ON THURSDAY, JUNE 27TH, 2019 I HAVE CONTACTED FORD MOTOR COMPANY TO SEE IF THE ISSUE CAN BE RESOLVED BUT I GOT THE SAME ANSWER. THEY SAID I HAVE TO WAIT UNTIL THE PARTS ARE AVAILABLE AND THEY ARE CURRENTLY BACK ORDERED WITH NO ESTIMATED TIME FOR THE ISSUE WITH THE VEHICLE CAN BE RESOLVED. THEY HAVE ASKED ME IF I WOULD LIKE FORD MOTOR COMPANY TO "LEMON" THE VEHICLE AND BUY IT BACK, I REPLIED: "ABSOLUTELY YES". THEY HAVE OPENED A CASE#: [XXX] I AM SERIOUSLY WORRIED FOR MY LIFE WHEN DRIVING THE FORD EXPLORER. I SUFFER FROM UNDERSTEERING WHENEVER I ATTEMPT A LEFT OR RIGHT TURN. AT SPEED OVER 40 MPH, THE VEHICLE WILL START SHAKING GIVING ME A SENSE OF ALMOST NO GRIP TO THE ROAD. IN ADDITION, I CONSTANTLY HAVE THE "FRONT AIRBAG" LIGHT ON (SEE PICTURE ATTACHED) THE DASHBOARD, BOTH WHEN VEHICLE IS IN MOTION & STATIONARY. THIS ISSUE HAPPENED BEFORE AND I TOOK THE CAR TO A FORD DEALER TO RESOLVE THE ISSUE (THE SERVICE TECH SAID THAT THE SENSOR WAS MALFUNCTIONED AND IN A CASE OF AN ACCIDENT, "FRONT AIRBAG" MIGHT NOT DEPLOY!!! THIS IS ABSOLUTELY ABSURD. I HERE BY CERTIFIE

Engine
Filed Jun 26, 201922,158 milesFL

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT RECEIVED A CUSTOMER COURTESY SERVICE LETTER TO HAVE THE VEHICLE EVALUATED AND REPAIRED FOR FUMES INSIDE THE CABIN AND A SOFTWARE PATCH IMPLEMENTED. THE REPAIRS WERE PERFORMED ON MAY 15, 2018, BUT THEY DID NOT CORRECT THE FAILURES. VILLAGE FORD (11660 SE NORTH, US-441, BELLEVIEW, FL 34420) WAS CONTACTED AND ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 22,158.

Wheels
Filed Jun 26, 201928,222 milesTN

I TOOK MY VEHICLE IN FOR SERVICE AT LANDERS FORD IN COLLIERVILLE, TN ON 6/11/2019 BECAUSE I HAD A SLOW LEAK IN ONE OF MY TIRES AND NEEDED AN OIL CHANGE. THE TECHNICIAN WHO COMPLETED THE SERVICES TOLD ME THAT I NEED NEW TIRES. I QUESTIONED THIS BECAUSE THE TIRES ONLY HAD 28,222 MILES ON THEM. I WAS TOLD THAT THE TIRES THAT FORD PLACED ON THIS VEHICLE BEFORE IT WAS SOLD TO ME (HANKOOK) WERE WEARING OUT BEFORE THEY NORMALLY WOULD. (MY UNDERSTANDING IS THAT THE TIRES HAVE A 50,000 MILE WARRANTY ON THEM.) I ASKED WHAT WE COULD DO ABOUT GETTING THEM REPLACED AND WAS TOLD BY THE SERVICE ADVISOR THAT I WOULD HAVE TO BUY NEW TIRES. I EXPLAINED THAT THIS WAS UNACCEPTABLE AND CALLED FORD MOTOR COMPANY. I SPOKE WITH SEVERAL REPRESENTATIVES AT FORD BECAUSE I KEPT GETTING HUNG UP ON DURING THE CONVERSATION. ONE OF THE REPRESENTATIVES TOLD ME THAT FORD WOULD PAY 30% OF THE COST OF NEW TIRES. WE EVENTUALLY WERE ABLE TO GET A CASE OPEN ON THE ISSUE (CASE #CAS-21837229). FORD CONTACTED THE DEALER TO WORK ON A SOLUTION. ON 6/26/19, I RECEIVED A CALL FROM THE DEALERSHIP THAT THEY HAD CONTACTED THE TIRE MANUFACTURER AND WAS TOLD THAT THERE IS NOTHING THEY WOULD DO. THE SERVICE MANAGER INSTRUCTED ME TO CALL FORD BACK. I CALLED FORD, AND THEY TOLD ME THEY WOULD NOT DO ANYTHING FOR ME BUT THAT I SHOULD SAVE MY RECEIPT WHEN I GET NEW TIRES IN CASE A SERVICE ACTION/RECALL WAS ISSUED IN THE FUTURE.

Wheels
Filed Jun 25, 201933,042 milesGA

WE NOTICED SEVERE PREMATURE TIRE WEAR ON THE FACTORY TIRES ON OUR 2017 FORD EXPLORER. THE SUV CAME WITH HANKOOK 255/50R20 105H VENTUS S1 NOBLE 2 TIRES WHICH STARTED SHOWING SIGNS OF PREMATURE WEAR WITHIN 15,000 MILES. NOW ONE IS COMPLETELY BALD AT 33,042 MILES AND THE OTHERS ARE PEELING/CRACKING. WE MADE SURE THE TIRES HAD SUFFICIENT AIR PRESSURE, AND ROTATED THEM AT EVERY OIL CHANGE, YET THEY STILL KEPT WEARING. THAT ONE TIRE HAS BEEN COMPLETELY BALD SINCE 30,000 MILES (ZERO TREAD AND WEAR INDICATOR BAND SHOWING). WE SAW THE NOTICE UNDER NHTSA ID: 10137109 (MANUFACTURER COMMUNICATION NUMBER: SSM 47195) AND MULTIPLE REPORTS OF BLOWOUTS. WE CALLED FORD ON 6-25-2019 AND FORD TOLD US THEY WOULD COVER 30% OF THE COST BUT WOULD REPLACE THEM WITH THE SAME KIND OF TIRE. WE CHOSE TO GET ANOTHER BRAND OUT OF AN ABUNDANCE OF CAUTION. THESE TIRES ARE GOING TO GET SOMEONE KILLED.

Electronic Stability Control (esc)
Filed Jun 21, 201949,000 milesNY

I WAS STUCK AT A STANDSTILL IN TRAFFIC ON A CITY HIGHWAY WITH MY FAMILY ON FATHER'S DAY WHEN THE DASH LIT UP WITH MULTIPLE WARNINGS SUCH AS "STEERING LOSS STOP SAFELY," "SERVICE ADVANCETRAC," "STABILITY CONTROL OFF," AND "HILL START ASSIST NOT AVAILABLE." I WAS NOT MOVING AND COULD NOT UNDERSTAND WHAT HAPPENED. NO ONE WAS INJURED AND THE VEHICLE'S POWER STEERING FAILED. THE VEHICLE WAS NOT OVERHEATING. ROADSIDE BROUGHT THE VEHICLE TO A NEARBY DEALER. EVENTUALLY, TWO DAYS LATER, THE COMPUTER SAID WE NEEDED A NEW STEERING COLUMN (I THOUGHT A STEERING COLUMN SHOULD LAST THE LIFE OF THE VEHICLE...). THERE WERE NO WARNING SIGNS, NO LEAKS, AND NO STRANGE NOISES. OF COURSE, I WAS PAST MY WARRANTY. PRETTY HEFTY BILL. THERE IS AN NEW RECALL FOR A REAR SUSPENSION PROBLEM THAT WAS ISSUED JUST DAYS EARLIER.

Wheels
Filed Jun 21, 2019CA

EQUIPPED WITH HANKOOK TIRES VENTUS S1 NOBLE 2 255/50R20 THAT HAVE EXCESSIVE EARLY TREAD WEAR AND SCALLOPING/FLAKING ALONG THE EDGES. CAR HAD LESS THAN 16,000 MILES WHEN WEAR NOTICED. HAD TIRES ROTATED AND ALIGNED AGAIN TO ENSURE NOT CAUSED BY THESE ISSUES. NOW WORN TO THE POINT OF UNSAFE. ONLY DRIVEN ON HIGHWAY AND CITY STREETS.

Steering
Filed Jun 19, 201958,000 milesNE

REAR SUSPENSION TOE LINK RECALL: DRIVING APPROXIMATELY 50 MILES/HR WITH MY HUSBAND BEHIND THE WHEEL AND MYSELF AND OUR 3 CHILDREN IN THIS FAMILY VEHICLE, THIS REAR SUSPENSION BROKE. WE LIVE IN RURAL SALINE COUNTY AND DRIVE GRAVEL DAILY. THE INCIDENT HAPPENED WHILE ENTERING A BRIDGE ON A HIGHWAY. WE LOST ALMOST COMPLETE CONTROL OF STEERING REQUIRING THE DRIVER TO COMPLETELY TURN THE WHEEL AS QUICKLY AS POSSIBLE IN ONE DIRECTION AND TURN BACK AS QUICKLY AS POSSIBLE IN THE OTHER SWERVING AND FORCEFULLY CIRCLING BACK AND FORTH ON A BRIDGE UNTIL THE VEHICLE FINALLY CAME TO A STOP FURTHER DOWN THE ROAD. GOD' GRACE ALONE SAVED US FROM GOING OVER THE BRIDGE, OR HITTING ONCOMING TRAFFIC OR HAVING INJURIES, POTENTIALLY FATAL AT THIS RATE OF SPEED AND LOCATION. I AM DISSATISFIED IN THE NOTIFICATION OF RECALL INFORMATION FROM THE DEALER AND NHTSA. I ONLY FOUND OUT WHAT MUST HAVE HAPPENED AFTER GOOGLING 'FORD EXPLORER' AND SEEING A NEWS POST 2 DAYS EARLIER. THE NOTIFICATION OF THE RECALL WILL COME MUCH TOO LATE IN THE MAIL IN THE NEXT COUPLE WEEKS. TOO LATE! THERE HAS GOT TO BE A BETTER, FAST WAY OF NOTIFYING DRIVER SO THE RECALL PARTS MORE TIMELY. WE HAVE THE TECHNOLOGY. PUT YOUR FAMILY IN THIS SITUATION AND SAY THIS WAY OF NOTIFYING THE CONSUMER IS ADEQUATE!

Unknown or Other
Filed Jun 16, 2019OH

I HAVE A POPPING NOISE WHEN I TURN MY VEHICLE TO LEFT. I HAVE HAD AN AXLE AND REAR DIFFERENTIAL REPLACED. IT CONTINUES TO MAKE A POPPING NOISE. I HAVE ALSO HAD 2 ALIGNMENTS AND MY REAR TIRES WORE BALD ON THE EDGES ANYWAY. I HAVE HAD IT IN THE SHOP SEVERAL TIMES FOR A RATTLING NOISE WHEN THE VEHICLE IS UNDER STRESS. I HAVE HAD ALL THESE ISSUES WITHIN A SHORT TIME OF OWNING THE VEHICLE AND CONTINUE TO HAVE THEM

Steering
Filed Jun 15, 201944,200 milesTX

DRIVING ONE DAY IN THE NEIGHBORHOOD AND POWER STEERING LOCKED UP BRIEFLY INTERMITTENTLY, WITH THE ERROR MESSAGE. TURNED CAR OFF AND ON AGAIN AND WAS FINE, LATER ON IN THE DAY POWER STEERING LOCKED UP FOR GOOD AND THE ERROR MESSAGE IS ALWAYS THERE.

Unknown or Other
Filed Jun 9, 2019TX

I'M THE OWNER OF A 2017 FORD EXPLORER. AT THE TIME I WRITE THIS COMPLAINT MY SUV IS FOR THE FOURTH TIME AT THE DEALER SHIP, FOR THE SAME PROBLEM SINCE A BOUGHT IT IN SEPTEMBER 2017: EXHAUST FUMES ENTERING THE CABIN. 3 WEEKS ALREADY SINCE I DROPPED IT AT PLANET FORD. ON 05/24/2019 I WENT BECAUSE I'VE BEEN HAVING HEADACHES, DIZZINESS AND IRRITATED EYES WHILE BEHIND THE WHEEL OF MY SUV. I HAD A CRACKED WINDSHIELD THAT ALSO NEEDED TO BE REPAIR. I WENT LAST FRIDAY, 06/07/2019, TO ASK ABOUT MY CAR AND NO ONE KNEW EXACTLY WHAT WAS GOING ON AND THE WINDSHIELD WASN'T CHANGED AT ALL. PLEASE LET ME INFORM THAT I HAVE PAID THE MOST EXPENSIVE WARRANTY THAT FORD HAS. LAST TIME MY CAR WAS AT THE DEALER THEY REPLACED THE COMPLETE EXHAUST SYSTEM. THIS IS ONLY LIKE APPLYING A BAND-AID, IT ONLY LASTS UNTIL IT FALLS DOWN. MY COMMUTE IS 60 MILES EVERY DAY. I DRIVE TOLL WAYS WITH SPEED LIMITS OF 75 M/PH. MY SUV SMELLS LIKE SULFUR OR EXHAUST ODOR IN THE VEHICLE CABIN. THE ODOR IS PRESENT REGARDLESS OF VENTILATION MODE (RE-CIRCULATION OR FRESH-AIR). THIS CONDITION MAY BE WORSENED WHEN THE VEHICLE IS HEAVILY ACCELERATED TO PASS TRAFFIC OR CARS OR FOR AN EXTENDED PERIOD OF ACCELERATION, WHICH IS LOGICAL IF A DRIVE MORE THAN 54 MILES OF MY COMMUTE ON HIGHWAYS. IN THE FORD EXPLORER OWNER'S MANUAL YOU CAN READ: 'DO NOT DRIVE YOUR VEHICLE IF YOU SMELL EXHAUST FUMES. CARBON MONOXIDE IS PRESENT IN EXHAUST FUMES. TAKE PRECAUTIONS TO AVOID ITS DANGEROUS EFFECTS.' THE SUV HAD BEEN TO THE DEALER SEVERAL TIMES W

Engine
Filed Jun 3, 201944,532 milesNY

MAY 29TH 2019 I WENT INTO HEALEY FORD IN GOSHEN NY AFTER NEARLY 4 WEEKS OF HAVING HUGE PLUMES OF WHITE SMOKE POURING OUT OF MY EXHAUST PIPES EVERY TIME I PUSHED ON THE GAS OR STOPPED. IT DIDN'T MATTER IF I WAS ON THE HIGHWAY OR A CITY STREET THE ISSUE STILL OCCURED. THE SMELL WOULD PERMIATE THE ENTIRE INSIDE OF MY CAR. WE ALREADY HAD THE RECALL FIXED FOR THE EXHAUST SYSTEM CYCLING BACK INTO THE CAR SO THIS IS ALARMING. IT GOT PROGRESSIVELY WORSE AS THE WEEKS PASSED AND THE PLUMES BECAME THICKER AND VERY SMELLY. WHEN I EXPLAINED THE PROBLEM THEY TOOK IT INTO THE SHOP. ABOUT AN HOUR AFTER TAKING IT BACK INTO THE SHOP THE SERVICE MANAGER CAME BACK TO ME AND SAID THAT HE AND 2 OTHER TECHS PERSONALLY ENDED UP LOOKING AT IT AND AGREE THEY BELIEVE IT IS THE TURBO. I AM TAKING IT BACK IN TODAY JUNE 3, 2019 AND THEY SAID THEY WOULD BE TAKING APART THE ENTIRE EXHAUST SYSTEM AND ENGINE TO FIX IT. I AM CONCERNED BECAUSE THERE WAS A RECALL FOR THIS EXACT PROBLEM THAT POSTED JANUARY 23, 2017 COVERING ONLY 1163 2017 FORD EXPLORERS( NHTSA CAMPAIGN #16V925000). I CALLED FORD AND REPORT AND WHAT HAS BEEN OCCURING, WHAT WAS SAID, AND MY CONCERNS ON MAY 30, 3019. I EXPLAINED MY CONCERNS ABOUT THEM POSSIBLY MISSING SOME CARS AND PUTTING US AT RISK. THEY NOTATED IT, BUT WERE ADAMANT THAT MY EXPLORER IS NOT INVOLVED. TODAY, JUNE 3 2019, I WILL BE DROPPING MY EXPLORER OFF AT HEALEY AND THEY WILL HAVE IT FOR A FEW DAYS. I AM HOPING NHTSA WILL TAKE ANOTHER LOOK INTO THIS RECALL AND REALLY MAKE SURE AL

Unknown or Other
Filed Jun 1, 201923,000 milesTX

WHEN ACCELERATING, VEHICLE CAB FILLS WITH EXHAUST FUMES; SMELL CAUSES PASSENGERS TO FEEL SICK.

Electrical System
Filed May 31, 201950,000 milesMD

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT THE BLUETOOTH DISCONNECTED AND THE GPS AND TEMPERATURE SENSORS WERE UNRESPONSIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 50,000.

Structure › Body
Filed May 23, 20195,180 milesNJ

EXCESSIVE WIND NOISE FROM THE FRONT CABIN AT HIGHWAY SPEEDS. TERRIBLE ON WINDY DAYS AS IT GETS WORSE. BEST GUESS WOULD BE POOR DOOR SEAL AROUND THE LATCH AREA. DOOR RUBBER WAS PREVIOUSLY REPAIRED BUT NO FIX. VERY NOISY IN CABIN AT HIGHWAY SPEEDS, AND ON BOTH DOORS THE GREASE AROUND THE CONTROL ARM FOR THE DOOR HAS COME AWAY AND BECOME SQUEAKY TWICE. SOMETHING DOESN'T SEEM TO BE ALIGNED PROPERLY.

Visibility/Wiper
Filed May 14, 201919,000 milesWI

DRIVING ON INTERSTATE, TEMPERATURE AROUND 54 DEGREES, LIGHT RAIN, NO TRAFFIC, HEARD A LOUD "POP" NOISE. BROKEN GLASS FROM THE SUNROOF SLID OFF THE ROOF ON TO THE ROAD. FOUND A LARGE HOLE IN THE CENTER OF THE SUNROOF WINDOW. INSURANCE ADJUSTER FOUND NO POINT OF IMPACT AND DECLARED IT AN INTERNAL STRESS FRACTURE/PART FAILURE/MANUFACTURER DEFECT. IT WAS NOT COVERED BY INSURANCE. MILEAGE WAS AT 19,000.

Wheels
Filed May 11, 201920,000 milesCA

I PURCHASED A 2017 FORD EXPLORER XLT AND AFTER 20,000 MILES I WAS TOLD THE TIRES NEEDED TO BE REPLACED. I AGREE WITH THE SERVICE MAN AND AM LOOKING TO REPLACE THEM. I LOOKED AT THE TIRES, HANKOOK, VENOUS S1NOBLE 2, 255/50R20 105H AND SAW THE DOT DATE WAS 002881, 2012.. IF I'M READING THIS CORRECT THE TIRES WERE FIVE YEARS OLD UPON BUYING THE VEHICLE AND THEY ARE NOW SEVEN YEARS OLD WITH 20,000 MILES ON THEM. I BELIEVE THEY ARE UNSAFE AND WERE PROBABLE UNSAFE WHEN I BOUGHT THE VEHICLE

Steering
Filed May 6, 201940,000 milesVA

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING, THE STEERING SEIZED AND THE "STEERING ASSIST FAULT, SERVICE REQUIRED" INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CROSSROADS FORD OF PRINCE GEORGE (877-331-9405, LOCATED AT 4500 WHITEHILL BLVD, PRINCE GEORGE, VA 23875) WHERE IT WAS DETERMINED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL; HOWEVER, THE CONTACT WAS OFFERED A DISCOUNT OF $1,082 TOWARDS THE REPAIR COST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

Unknown or Other
Filed May 2, 201948,000 milesWV

STRONG BURNING SMELL AND EXHAUST LIKE SMELL ENTERING THE CABIN OF THE VEHICLE. THE SMELL COMES IN THROUGH THE AIR VENTS AND IN THROUGH THE WINDOWS WHEN THEY ARE ROLLED DOWN. THE VEHICLE SMELLS LIKE IT IS BURNING AT TIMES WHILE OTHER TIMES IT PRODUCES A STRONG SULFUR SMELL. THIS ISSUE IS SPORADIC AND SEEMS TO OCCUR MOSTLY WHEN THE VEHICLE IS RAN AT HIGHWAY SPEEDS OR WHEN ACCELERATING RAPIDLY.

Power Train
Filed Apr 30, 201981,000 milesAZ

TRANSMITION FAILURE. THE VEHICLE WAS ON A HIGHWAY AND LOST ACCELERATION AND POWER TO DRIVE CREATING AN UNSAFE CONDITION.

Fuel/Propulsion System
Filed Apr 29, 201945,000 milesTN

CARBON MONOXIDE POISONING. UPON DRIVING THE VEHICLE TO WORK, I NOTICED I WAS VERY TIRED AND WAS FIGHTING TO KEEP MY EYES OPEN. I DOZED OFF MULTIPLE TIMES AND ALMOST HIT SOMEONE HEAD ON. THIS HAPPENED FOR MONTHS. I THEN NOTICED I STARTED HAVING HEADACHES AND COULD NOT FOCUS ON MY COMPUTER AT WORK. I INSTALLED A CARBON MONOXIDE DETECTOR IN MY VEHICLE AFTER HEARING ABOUT THE "POTENTIAL" ISSUE, AS THE DEALERSHIP CALLED IT. THE DETECTOR REGISTERED 12-16 PPM'S MOST DAYS. I'M HORRIFIED TO THINK ABOUT THE EXPOSURE I'VE HAD FOR THE LAST 2.5 YEARS. I TOOK THE VEHICLE INTO FORD TO CORRECT THE "POTENTIAL" ISSUE. A FEW DAYS AFTER PICKING IT UP, THE DETECTOR WENT OFF AGAIN, REGISTERING 10 PPM'S. I WAS ON A 2.5 HOUR TRIP HOME AND HAD TO ROLL THE WINDOWS DOWN 6 TIMES BECAUSE THE DETECTOR KEPT GOING OFF.

Engine
Filed Apr 22, 201925,000 milesKY

THE CAR LURCHES FOR THE FIRST 40-50 FEET AT SLOW SPEEDS WHILE APPLYING MINIMAL PRESSURE ON THE GAS PEDAL. IT HAPPENS THE INITIAL TIME PUTTING IT IN DRIVE AFTER EACH ENGINE START, REGARDLESS OF PUTTING IT IN REVERSE FIRST OR NOT. IT USED TO ONLY HAPPEN AFTER EVERY FEW STARTS, BUT HAS PROGRESSED TO EVERY SINGLE TIME NOW AND SOME CAN BE VERY AGGRESSIVE. THE DEALERSHIP HAS ATTEMPTED TO FIX THE ISSUE 5 TIMES NOW, WITH THE 5TH TIME RESULTING IN THEM SAYING IT IS A "NORMAL CHARACTERISTIC" OF THE VEHICLE, WITHOUT BEING ABLE TO EXPLAIN WHAT IS CAUSING IT. I WAS TOLD BY THE LOCAL SERVICE MANAGER THAT HE "DOESN'T KNOW WHY IT IS DOING IT, BUT IT'S NORMAL." HE THEN PROCEEDED TO COMPARE THE CHARACTERISTIC TO SOMEONE POORLY RELEASING THE CLUTCH ON A MANUAL VEHICLE AND AGAIN, STILL CLAIMING THAT EVERYTHING IS PERFECTLY NORMAL.

WheelsCrash
Filed Apr 19, 201925 milesCA

ON APRIL 19, 2019 I BROUGHT MY CAR TO FORD IN TORRANCE CALIFORNIA. THIS IS THE SECOND TIME I BROUGHT MY CAR TO THEM. I'M LEASING A 2017 FORD EXPLORE WITH HANCOCK TIRES. THESE HANCOCK TIRES ARE STANDARD ON ALL THE FORD EXPLORES. AT MILE 3000 I RECEIVED A SIDEWALL BLOWOUT ON MY PASSENGER REAR TIRE. AND WHILE 20,000 I NOTICED THE TREADING ON THE TIRES WERE VERY LOW, AND AT 25,000 THE RADIOS BEGAN TO SHOW. THIS IS WHEN I BROUGHT THE CAR BACK TO THE FORD DEALER. THE TECHNICIANS STATED THAT THIS TIRE WAS DEFECTIVE AND NEEDED TO BE REPLACED. ALL FOUR HAD A TREADING THAT WAS EXTREMELY LOW. THE PROBLEM IS FORD IS CHARGING THE CONSUMER THE COST OF LABOR THE COST OF TAXES AND 70% THE COST OF THE TIRE. I BELIEVE WHEN THERE'S A DEFECTIVE TIRE OR ANY COMPONENT IN THE CAR THE SALES VENDOR IS RESPONSIBLE FOR REPLACING THE DEFECTIVE PART. FURTHERMORE I BELIEVE THE SALES VENDOR FORD SHOULD MITIGATE THE PROBLEM WITH THESE TIRES TO PROTECT THE CONSUMERS THEY ARE SELLING TO. THIS IS NOT WHAT HAPPENED IN THIS CASE AND MANY OTHER CASES. THE REASON I FOUND OUT MY TIRE TRADE-IN WAS LOW , WAS I PROCEEDED TO STOP MY CAR AT A STOP SIGN WHERE THERE WAS WATER OVERFLOWING AND I HYDROPLANED THROUGH THE INTERSECTION WITH MY YOUNG KIDS IN THE BACKSEAT. THESE TIRES ARE GOING TO KILL PEOPLE IF THEY ARE NOT RECALLED AND TAKE IT OFF ALL HER CARS. I AM A DOCTOR, AND I SEE PATIENTS WHO ARE INJURED IN ACCIDENTS ALL THE TIME BUT USUALLY TWO PERSONAL AIR. AFTER REVIEWING ALL OF THE NEGATIVE REVIEWS AND DEFECTS FROM TH

Tires › Tread/Belt
Filed Apr 17, 201921,000 milesFL

TL* THE CONTACT OWNS A 2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 TIRES, SIZE: 255V/50R/20-105H. UPON INSPECTION, IT WAS DISCOVERED THAT PIECES OF THE RUBBER TREAD HAD SEPARATED FROM THE TIRE ON BOTH THE FRONT DRIVER AND PASSENGER SIDES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. VETERANS FORD (7201 LINEBAUGH AVE, TAMPA, FL) WAS INFORMED OF THE FAILURE. THE DOT NUMBER AND VIN WERE UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 21,000.

Wheels
Filed Apr 15, 201920,701 milesFL

BEFORE LEAVING FOR FLORIDA I HAD MY 2017 EXPLORER SERVICED AT THE DEALERSHIP. THERE WAS APPROX 16,000 MILES AND TIRES WERE CHECKED TO BE FINE. THESE TIRES ARE HANKOOK VENTUS S1 NOBLE TIRES. FIVE AND A HALF MONTHS LATER 18,000 MILES, TREAD IS WORN AND THEY ARE CHIPPING AND PEALING AND I HAD A BLOWOUT ON THE HIGHWAY.

Fuel/Propulsion System
Filed Apr 15, 201933,000 milesCA

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT SMELLED FUMES INSIDE THE VEHICLE. THE FUMES GAVE THE CONTACT HEADACHES. THERE WERE NO WARNING INDICATORS ILLUMINATED. AN UNKNOWN DEALER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 33,000.

Air Bags
Filed Apr 7, 201947,000 milesWI

THE SECOND ROW SEATBELT AIRBAGS CONTINUE TO SET OFF THE AIRBAG SENSOR ON THE CONTROL PANEL AND FORD TECHNICIANS CAN FIND NOTHING TO CORRECT. SENSOR SET OFF WHILE DRIVING AND PASSENGER BELTED INTO DRIVER SIDE SECOND ROW SEAT BELT THAT CONTAINS A SEATBELT AIRBAG.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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