Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →
OUR 2017 FORD EXPLORER HAS BEEN HAVING THIS ISSUE FOR ABOUT 6 MONTHS WHERE EVERY TIME IT REACHES A SPEED OF 30 MPH YOU FEEL THE GEAR KICKING IN HARD. THE VEHICLE JERKS AFTER IT SOUNDS LIKE IT STRUGGLES TO GET INTO THAT NEXT GEAR. AS TIME PASSES IT IS MORE NOTICEABLE AND STRONGER IT DOES NOT MATTER THE SPEED OR ROAD.
2017 FORD EXPLORER XLT ROOF RAILS DETACH. I WAS DRIVING ON THE FREEWAY WHEN MY RIGHT ROOF RAIL TOP PIECE BLEW OFF. MULTIPLE CARS HAD TO SWERVE IN ORDER TO AVOID THE FLYING PIECE. MY LEFT ROOF RAIL ALMOST DID THE SAME THING. THIS, IN MY OPINION, IS A SAFETY ISSUE AND SHOULD BE RECALLED. MULTIPLE PEOPLE WHO I'VE TALKED TO HAVE THE SAME PROBLEM. HOWEVER THESE ROOF RAILS ARE ASSEMBLED IS UNACCEPTABLE. I BELIEVE IT HAS TO DO WITH THEIR GREY PLASTIC SECURING CLIPS. THANK YOU.
WHEN BACKING UP AND THE WHEEL IS TURNED THERE'S A HESITATION THEN WHAT FEELS LIKE I HIT SOMETHING. (A CLUNK W/O THE NOISE ) THEN WHEN BREAK PEDDLE IS PRESSED THE CAR SHIMMIES BAD . I ALSO SMELL ANTIFREEZE COMING FROM THE HEATER VENTS .BROUGHT IT BACK TO DEALERSHIP FOR THEM TO FIX IT SINCE IT WAS JUST PURCHASED THERE .. THEY HAD IT FOR 5 DAYS .. NOTHING GOT FIXED. THEY TURNED FRONT ROTORS AND TOPPED OFF FLUIDS. I DO BELIEVE THAT I HAVE A BAD REAR TOW BEARING OR A U-JOINT. BREAKS NOT SURE BUT THE CAR IS WORSE THAN BEFORE. STILL SMELL ANTIFREEZE AND THERE'S A DARK FILM ON THE WINDSHIELD WHICH INDICATES A BAD HEATER CORE. I'VE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP BIT THEY WON'T RETURN MY CALLS OR EMAILS OR TEXTS. I BELIEVE I WAS SOLD A LEMON. THERE'S AN OXIDATION ON THE ENGINE AND A BLACK STAIN ON BOTTOM OF ENGINE. ALSO THE EXHAUST MANIFOLDS HAVE BEEN REPLACED. THIS IS A 2017 AND SHOULDN'T HAVE THIS MANY ISSUES .
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL VIBRATE AND THE FRONT END OF THE VEHICLE SHOOK AND VIBRATED. THE TIRES WERE REPLACED AND ROTATED HOWEVER, THE FAILURE CONTINUED. ADDITIONALLY, WHILE SHIFTING GEARS, AN ABNORMAL BOOMING SOUND WAS COMING FROM THE TRANSMISSION. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE RELEASING OFF THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO ORANGE PARK FORD LOCATED AT 7700 BLANDING BLVD, JACKSONVILLE, FL 32244 HOWEVER, THE FAILURES WERE NOT DUPLICATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
DRIVER SIDE DOOR ENTRY KEYPAD PILLAR MOLDING, JUST FELL OFF. IT APPEARS TO BE GLUED AND AFTER TIME THE GLUE DOESN'T HOLD AND THE WHOLE MOLDING JUST FALLS OFF AND HANGS FROM THE KEYLESS WIRES WHILE DRIVING AS IT SCRATCHES UP YOUR PAINT. DEALER WANTS OVER $600 TO REPLACE.
THE SRS WARNING LIGHT ON THE DASH IS ILLUMINATED INDICATING THAT IN THE EVENT OF A COLLISION THE AIRBAGS WILL NOT DEPLOY. VEHICLE WAS TAKEN TO LOCAL FORD DEALER WHERE FAULT CODES INDICATE THAT TWO WIRE HARNESSES OR CONNECTORS NEED TO BE REPLACED. COST OF SERVICE WAS QUOTED AS $1600. HOWEVER, MILEAGE (46,500) AND AGE (4 YEARS) WOULD INDICATE THAT REPAIR SHOULD BE MADE UNDER 5 YR / 60,000 MI WARRANTY. FORD HAS DENIED WARRANTY. SERVICE DEPARTMENT AT LOCAL DEALERSHIP AND FORD CUSTOMER CARE HAVE BEEN CONTACTED BY PHONE AND EMAIL MULTIPLE TIMES WITHOUT RESOLUTION. THEY POINT TO THE WIRE HARNESS AS THE ROOT CAUSE OF THE SRS SYSTEM NOT WORKING AND CLAIM THAT THE WIRE HARNESS IS NOT COVERED BY WARRANTY.
WHEN I'M DRIVING THE TRANSMISSION KICKS BACK AND HESITATES THIS HAS BEEN HAPPENING SINCE I'VE PURCHASED THE VEHICLE, ALMOST LIKE ITS STALLING .
WHEN VEHICLE IS RUNNING AND ALL WINDOWS ARE CLOSE, IT HAS A CARBON DIOXIDE SMELL INSIDE THE VEHICLE AND I HAD TO ROLL DOWN THE WINDOWS TO LET THE AIR OUT.
WHEN BACKING UP THE VEHICLE WILL HESITATE THEN IT FEELS LIKE I HIT SOMETHING. THEN THERE'S A CLUNK .. (REAR TOW BEARING/U-JOINT) #2 HAVE TO ALWAYS HAVE DEFROST ON OR WINDOWS FOG UP.. THEN THERE'S A SMELL OF ANTIFREEZE COMING THROUGH THE VENTS. BREAKS GRIND WHEN STOPPING. REAR BRAKES AND ROTORS WERE REPLACED BY DEALERSHIP.. BREAK FLUID LOW, ALONG WITH A BUNCH OF OTHER ISSUES TRANSMISSION SLIPS WHEN TAKING OFF FROM A STOP. ALWAYS HAVE TO RESET AVERAGE GAS MILEAGE TO GET A READING. I BELIEVE I WAS SOLD A LEMON AS THE FINANCE GUY TOOK MY DOWN PAYMENT AND PURCHASED A EXTENDED WARRANTY WHICH I NEVER AGREED TO.
TWO FORD DEALERSHIPS HAVE ATTEMPTED TO REPAIR TRANSMISSION ISSUE WHICH WAS FIRST REPORTED LAST OCTOBER 2019 WITH ONLY 11,000 MILES. SINCE THEN, 6 REPAIRS HAVE BEEN MADE BY FORD IN AN ATTEMPT TO FIX ONGOING TRANSMISSION ISSUE BUT HAVE BEEN UNSUCCESSFUL. VEHICLE WILL NOT ACCELERATE AT HIGH RATES OF SPEED. FORD HAS BEEN MADE AWARE OF MULTIPLE UNSAFE EVENTS CAUSED BY THIS ISSUE WHERE VEHICLE WOULD NOT ACCELERATE ON HIGHWAY WITH THREE SMALL CHILDREN RIDING IN CAR AS PASSENGERS. FORD REFUSES TO REPLACE OR REFUND FOR UNSAFE, DEFECTIVE VEHICLE DESPITE CUSTOMER'S COMPLAINTS AND REQUESTS.
AS I WAS DRIVING DOWN THE HIGHWAY I HAD ONE OF MY PLASTIC WINDSHIELD PILLARS FLY OFF. I PULLED OVER AND RETRIEVED IT AND GLUED IT BACK ON. ABOUT 6 MONTHS LATER I HAD MY OTHER SIDE FLY OFF, UNABLE TO RETRIEVE IT AND ABOUT 3 MONTHS AGO I HAD MY FIRST SIDE FLY OFF AGAIN ALSO UNABLE TO RETRIEVE IT. I HAD ONE OF THE PILLARS HIT A PASSING VEHICLE.
FORD CONTINUES TO MAKE UNSUCCESSFUL REPAIRS ON CONTINUOUS TRANSMISSION ISSUE DESPITE 6 FAILED ATTEMPTS SINCE FIRST REPORTED OCTOBER 2019 AT ONLY 11,000 MILES. CAR WILL NOT ACCELERATE INTO HIGHER GEAR WHEN TRAVELING AT HIGH RATES OF SPEED. FORD CONTINUES TO NEGLECT MANY WRITTEN NOTIFICATIONS OF DANGEROUS EVENTS CAUSED BY TRANSMISSION FAILURE AS WELL AS BLATANTLY REFUSES TO DIAGNOSE REPORTED ERRORS PRESENT ON CAR AND CONTINUES TO KNOWINGLY AND NEGLIGENTLY PUT ITS CONSUMER AND THEIR PASSENGERS IN DANGER BY REFUSING TO ACKNOWLEDGE ONGOING ISSUE THAT HAS NOW HAD 6 UNSUCCESSFUL REPAIRS MADE TO ATTEMPT TO RESOLVE TRANSMISSION ISSUE. CONSUMER HAS DESPERATELY REQUESTED A FULL REPLACEMENT/REFUND FOR DEFECTIVE VEHICLE FOR HER SAFETY AND HER FAMILY'S BUT FORD HAS REPEATEDLY DENIED 3 BUY BACK REQUESTS NOW CITING THAT ONLY 2 REPAIRS HAVE BEEN MADE WHEN CLEARLY THIS IS NOT THE CASE.
THE EPS UNIT SUDDENLY FAILED WITHOUT WARNING AND ALMOST CAUSED US TO GET INTO AN ACCIDENT. FROM DOING A LITTLE RESEARCH I HAVE DISCOVERED THAT THIS HAS BEEN AN ISSUE SINCE FORD CREATED THE EPAS SYSTEM. WE WERE TRAVELING ON THE HIGHWAY AT THE TIME IT FAILED. RESTARTING THE CAR DID NOT TEMPORARILY FIX OUR ISSUE. THIS ISSUE HAS BEEN DOCUMENTED BY MULTIPLE PEOPLE FOR QUITE A FEW YEARS NOW WITHOUT RESULT. THIS IS A SERIOUS SAFETY ISSUE.
MY CAR IS 69000 AND I TOOK IT TO THE DEALER 66000 MILE THEY TOOK TWO WEEKS TO FIND OUT THAT TRANSMISSION CONVERTER TO BE REPLACED. NOW AT 69000 THEY TOLD ME THAT THE TRANSMISSION NEEDS TO BE REPLACED THE CAR IS ONLY 69000 WHY THE TRANSMISSION IS BROKEN AT 69000 WHEN I ACCELERATE THE CAR JUMPS A LITTLE BIT AND CONTINUE GOING
I PURCHASED A NEW 2017 FORD EXPLORER IN JULY OF 2017. IT IS JUST PASSED 3 YEARS OLD AND HAS JUST OVER 60,000 MILES. I TOOK THE VEHICLE TO LICARDI FORD IN WATCHUNG, NJ TO HAVE THEM LOOK AND ADVISE ON PAINT THAT IS BUBBLING ON THE FRONT HOOD. AFTER REVIEW THEY TOLD ME IT WAS NOT COVERED UNDER WARRANTY SINCE THE 3 YEAR, 36K MILE HAS PASSED. I WAS ALSO TOLD THE 5 YEAR/UNLIMITED MILEAGE CORROSION (PERFORATION ONLY) WOULD NOT APPLY EITHER. I WAS TOLD THE CORROSION WARRANTY WOULD ONLY APPLY IF THE CORROSION WOULD CREATE A HOLE. AFTERWARDS I CALLED FORD CUSTOMER SERVICE (CASE # [XXX]) AND WOULD BE TOLD THE SAME AS I MENTIONED ABOVE FROM THE DEALERSHIP. AFTER FURTHER INVESTIGATION ON MY PART, I FOUND THERE HAVE BEEN CLASS ACTION SUITS FILED AGAINST FORD FOR THIS VERY ISSUE. THOSE COMPLAINTS SHOW THAT FORD HAS BEEN AWARE OF SUCH ISSUE AND HAS DONE LITTLE TO CORRECT. FURTHERMORE, IT IS WRITTEN THAT THE HOODS OF THE FORD EXPLORERS ARE MADE OF ALUMINUM AND WOULD NEVER RUST THROUGH TO CREATE A HOLE THEREFORE MAKING THE 5 YEAR/UNLIMITED MILEAGE CORROSION WARRANTY NEXT TO USELESS. I FEEL THIS HAS BEEN AN ONGOING ISSUE THAT FORD IS WELL AWARE OF AND SHOULD HAVE CHANGED ITS PRACTICES AND METHODS TO AVOID FUTURE INCIDENTS. THE 'BUBBLING' PAINT MAY BE SMALL NOW BUT WILL ONLY GROW AND EVENTUALLY CRACK AND PEEL OFF NEGATIVELY IMPACTING THE LOOK AND RESALE VALUE OF MY VEHICLE. I WOULD APPRECIATE ANY ASSISTANCE YOU CAN OFFER TO GET MY CAR REPAIRED AND/OR HOLD FORD ACCOUNTABLE FOR THEIR NEGLIGENCE. T
MY FAMILY & I HAVE FELT DIZZY. LIGHT HEADED. HEADACHES, NAUSEA & NUMBNESS OF ARMS. WE SMELLED TOXIC FUMES & HAD A CHEMICAL TASTE IN OUR MOUTHS. ALL SYSTEMS POINT TO CARBON MONOXIDE POISONING. WE CANT EVEN DRIVE OUR VEHICLE ANYMORE & STILL OWE $30,000.00 ON IT. IT'S VERY UNSAFE WE ALMOST RAN OFF THE ROAD DUE TO FADING OUT FROM OUR DANGEROUS SYMPTOMS!
ABOUT A WEEK AGO MY VEHICLE WAS IDLING, BACKED STRAIGHT INTO THE TURNAROUND IN MY DRIVEWAY WITH THE CAR IN PARK. THE TWO PASSENGER SIDE DOORS WERE OPEN. MY DAUGHTERS AND I (UNBUCKLED) SAT THERE ABOUT TEN MINUTES WHILE THE ENGINE WAS CRANKED BUT IN PARK, WAITING ON MY HUSBAND TO FINISH UP GRABBING THINGS FOR THE VACATION WE WERE GETTING READY TO LEAVE ON. MY TWO YEAR OLD HAD MOVED TO THE DRIVER'S SEAT, AND I WAS IN THE PASSENGER SEAT. MY DAUGHTER REACHED OVER AND PRESSED THE PUSH TO START BUTTON AS SHE HAS A HUNDRED TIMES AND KILLED THE ENGINE, BUT THIS TIME, WHEN THE ENGINE TURNED OFF, SOMETHING OBVIOUSLY CAUSED THE TRANSMISSION TO DISENGAGE AND WE WERE SENT ROLLING DOWN THE HILL BEHIND MY TURN AROUND. I TRIED TO CLIMB OVER AND HIT THE EMERGENCY BRAKE BUT WAS UNSUCCESSFUL. WE WERE FINALLY STOPPED WHEN OUR BACK END SMASHED INTO THE SECOND TREE WE HIT. FORTUNATELY NO ONE WAS INJURED BESIDES ME, AND IT WAS RELATIVELY MINOR WITH JUST BRUISING, PARTICULARLY SINCE I'M 7 MONTHS PREGNANT. MY CAR IS NOW COMPLETELY TOTALED AS A RESULT.
THE TOP RAIL OF THE ROOF RACK OF THIS CAR ISN'T ATTACHED TO THE VEHICLE VERY WELL AT ALL. I JUST LOST ONE WHILE GOING DOWN THE FREEWAY. AFTER TALKING TO THE DEALERSHIP - IT SOUNDS LIKE THIS IS A PROBLEM THAT FORD IS VERY MUCH AWARE OF. THE ROOF RACK IS IN TWO PIECES AND THE TOP PIECE IS FLIMSY AND JUST SNAPS IN. WHEN AIR GOT UNDER IT GOING DOWN THE FREEWAY - I HEARD IT POP AND REALIZED IT WAS OFF THE VEHICLE. IT'S LUCKY THAT IT DIDN'T HIT ANY OTHER CARS (OR A MOTORCYCLE!).
SLOWING DOWN HARD SHIFT @ 40 AND @20. STEERING FEELS LIKE IT WANTS TO PULL WHEN DRIVING ON A CURVE OR WHEN TURNING.
COSMETIC PLASTIC PANELING HAS TWICE COME OFF MY VEHICLE WHILE DRIVING ON AN INTERSTATE. THE FIRST TIME IF WAS THE SILVER PLASTIC MOLDING ON THE RIGHT SIDE OF THE ROOF RACK RAILS. THE SECOND TIME IT WAS A BLACK PIECE OF MOLDING JUST AFT OF THE PASSENGER WINDOW. FOR THE FIRST INSTANCE, A SMALL PIECE OF PLASTIC BROKE DUE TO WIND PRESSURE. THE SECOND INSTANCE REVEALED THAT THE PART WAS JUST GLUED ON IN TWO SPOTS. I HAVE STARTED NOTICING OTHER EXPLORERS IN GEORGIA/FLORIDA MISSING PIECES OF PLASTIC MOLDING. I BELIEVE THIS IS A MANUFACTURING PROBLEM. MY CONCERN IS IF THE PLASTIC COMES OFF AT A HIGH SPEED AND HITS A CAR BEHIND ME.
2017 FORD EXPLORER BASE MODEL WE HAD OUR VEHICLE "FIXED" FOR THE CARBON MONOXIDE DEFECT ON JUNE 24, 2020. IT IS NOW 7/9/2020 AND OUR CO ALARM IN THE VEHICLE IS STILL PICKING UP AT LEAST 11PPM OF CARBON MONOXIDE IN THE CABIN OF THE VEHICLE AFTER TRAVELING AT HIGHWAY SPEEDS. THESE OCCURRENCES ARE SPORADIC, NOT CONSISTENT WITH EACH USE OF THE VEHICLE.
THE CAR HAS DRAINED BATTERY EXCESSIVELY FAST. THE AMOUNT OF CORROSION ON A 2017 FACTORY BATTERY IS NOT NORMAL. THE COMPONENT BOARD IS MALFUNCTIONING AND WON'T ALLOW THE BATTERY TO ACCEPT CHARGE. ALL INTERNAL ELECTRICAL FEATURES WON'T TURN OF OR STOP BEEPING. DEALERSHIP CLAIMS NOT UNDER WARRENTY. VERY OBVIOUS COMPONENT ISSUE LOOKS LIKE THE [XXX] CAR HAS A VIRUS. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
FIRST COMPLAINT IS THE PAINT IS PEELING AND BUBBLES FROM THE FRONT OF HOOD. THIS WAS FIXED BY FORD 1 YEAR AGO AND TOLD WAS NOT SURE WHY THIS WAS HAPPENING. NOW AGAIN ALL ALONG HOOD AT FRONT SAME PROBLEMS. *TR SECOND COMPLAINT. THE REAR TIRES ARE WEARING AT THE OUTSIDE AND INSIDE OF TREAD. THE DRIVERS SIDE SEEMS TO BE WORSE. IT NEEDS TIRES NOW DUE TO SAFETY CONCERNS THAT I KNOW HAVE. THE VEHICLE SEEMS TO BE UNSTEADY AT GRADE CHANGES IN ROADWAY ESPECIALLY ON THE FREEWAY.
STRONG SULPHUR SMELL ENTERS CABIN WHEN ACCELERATING. NOT A ONE-TIME EVENT. *TR
ON MAY 20TH 2020, I DROVE THE CAR FROM MY HOUSE TO THE GROCERY STORE, AN APPROXIMATE 7 MILES DRIVE. I PARKED THE CAR ON THE PARKING LOT, A FEW SECONDS AFTER LEAVING THE CAR WHITE SMOKE STARTED TO COME FROM UNDER THE HOOD, AS THE SECONDS PASSED THE WHITE SMOKE CONVERTED INTO A FIRE IN THE ENGINE, 5 MINUTES LATER THE CAR WAS LOST DUE TO FIRE. *TR
BUBBLING PAINT ON THE HOOD. *TR
THE FRONT EDGE OF THE HOOD IS PITTING UNDER THE PAINT WHICH IS AN IN GOING FORD ISSUE FOR DECADES NOW. UPON SPEAKING WITH FORD, THEY TELL ME THEY CAN'T HELP ME BECAUSE I DON'T GET MY VEHICLE SERVICE WITH FORD. SO THEY ARE REFUSING TO MAKE GOOD ON A PREEXISTING PROBLEM WHEN I BOUGHT IT BRAND NEW. THESE VEHICLES ARE PREDESTINED TO HAVE THIS ISSUE BECAUSE THEY REFUSE TO CORRECT THE ALUMINUM HOOD AND PAINT CONFLICT THE VEHICLES HAVE. I CANNOT ATTACH PHOTOS NEGATE YOUR SYSTEM IS OLD AND DIDN'T TAKE PHOTOS THAT WERE TAKEN WITH HD CAMERAS! *TR
WHEN GOING LOW SPEEDS UNDER 50 THE CAR WILL JERK TO THE RIGHT AND IT'S LIKE SOMEONE ELSE HAS CONTROL OF THE WHEEL THEN YOU HAVE TO JERK IT BACK ON THE ROAD. IT HAS HAPPENED SEVERAL TIMES WHILE I WAS DRIVING AND ONCE WHEN MY HUSBAND DROVE. WE THOUGHT WE WERE GOING STRAIGHT IN A DITCH. HELP THIS IS NOT SAFE. *TR
WHILE DRIVING ON THE HIGHWAY THE RIGHT SIDE PANEL OF THE WINDSHIELD FLEW OFF ALONG WITH THE RUBBER SEALANT. THIS CAUSED THE CAR BEHIND ME TO SWERVE IN ORDER TO AVOID IT HITTING. *TR
THE VEHICLE HAS COMPLETELY SHUT DOWN WHILE IN MOTION AND WHILE PARKED ON MULTIPLE OCCASIONS. THE VEHICLE HAS ALSO HAD MULTIPLE INSTANCES WHERE IT ACCELERATES ON ITS OWN, THE MOST NOTABLE BEING WHEN IT WILL APPLY FULL ACCELERATION WHILE IN A CORNER. THIS HAS BEEN REPORTED TO BOTH THE LOCAL DEALERSHIP NETWORKS AND FORD CORPORATE WITH NO WILLINGNESS TO DOCUMENT THE ISSUES OR INVESTIGATE. THE DATE OF FIRST INSTANCE HAS BEEN NOTATED BELOW. THIS VEHICLE HAS BEEN PARKED DUE TO THESE SAFETY CONCERNS AND REPLACED PRIOR TO LEASE EXPIRATION. *TR
ADHESIVE TO THE FRONT DOOR UPPER PANEL (SECURICODE KEYLESS ENTRY KEYPAD) DID NOT ADHERE PROPERLY AND THE KEYLESS ENTRY PAD AND MOLDING BROKE ON THE HIGHWAY AND FLEW OFF. THIS CAUSED A MALFUNCTION SIGNAL TO THE LIFTGATE (SENSOR REGISTERED AS LIFT GATE AJAR, WHEN EFFECTIVELY CLOSED) INTERIOR LIGHTS WON'T TURN OFF AND LIFTGATE WON'T OPEN. *TR
POWER STEERING JUST STOPS WORKING AND ALMOST CAN NOT TURN THE WHEEL AND TRACKING CONTROLS STOP WORKING. THIS IS POLICE VEHICLE ON A CITY STREET JUST BEFORE A TURN. *TR
FRONT BANK TURBOCHARGER WEEPING OIL NEAR VERY HOT EXHAUST COMPONENTS. I NOTICED A RECALL FOR SIMILAR SITUATION FOR OTHER TURBOCHARGED FORD VEHICLES MFGD NEAR 2017.
AS I WAS DRIVING THE EXPLORER THE CROSS TRAFFIC ALERT SENSORS WENT HAYWARE, THEN THE NAVIGATOR, RADIO, HVAC, AND EVERYTHING ELSE FROZE DID COMMANDS ON ITS OWN. THE PART ASSIST MODE CAME ON IT OWN, STEERING WHEEL CONTROLS WOULD NOT WORK AND CAR STARTED TO TAKE CONTROL. VERY SCARY AS THE CAR WAS TAKING COMMANDS I COULD NOT CONTROL. TOOK IT TO THE LOCAL FORD DEALER WHERE IT WAS DETERMINED TO BE THE ACCESSORY PROTOCOL INTERFACE MODULE (APIM). MY VEHICLE IS JUST OUT OF WARRANTY AND FORD MOTOR COMPANY WOULD NOT HELP. VERY DANGEROUS, COST ME $1,200. FORD HAD THIS SAME PROBLEM ON EARLIER MODELS AND RECALLED, BUT NOT ON MINE. THIS FAILURE NEED TO BE ADDRESSED AND IF NOT FIXED COULD LEAD TO A SERIOUS ACCIDENT. FORD NEEDS TO ISSUE A RECALL. FORD WAS NO HELP TO ME, VERY DISAPPOINT IN FORD AND THEIR NEGLECT TO MINE AND MY FAMILIES STAFEY.
WHEN PUTTING VEHICLE IN GEAR IT DOESN'T ENGAGE! IT FEELS LIKE IT IS ALWAYS IN NEUTRAL AND IT HAS A HIGH PITCH WHINING NOISE. THIS HAS HAPPENED 3 TIMES TO ME. I HAD TO HAVE IT TOWED TO DEALERSHIP AND NOW THEY CAN'T FIND A PROBLEM. I AM SCARED TO DRIVE THIS VEHICLE UNTIL THE PROBLEM HAS BEEN FIXED
ROOF RAILS ON BOTH SIDES HAVE COME LOOSE, EJECTING FROM VEHICLE ON ROADWAY. THIS ISSUE HAS HAPPENED THREE TIMES. AFTER REPAIR, THE ROOF RAIL CAP WILL STAY ON FOR AROUND 1 TO 2 MONTHS THEN BECOME LOOSE AGAIN. BOTH THE ROOF RAIL ASSEMBLY AS A WHOLE AND THE ROOF RAIL CAP HAVE BEEN REPLACED. THIS IS A POOR DESIGN AND COULD INJURE OR CAUSE DEATH TO PEDESTRIANS AND OTHER VEHICLE OPERATORS AROUND.
A FEW MONTHS AGO (LESS THAN 30,000 MILES) TRANSMISSION BEGAN TO "THUMP" WHEN SHIFTING IN LOW GEAR AFTER STOP AT LIGHT OR STOP SIGN. LATELY, TRANSMISSION MAKES A LOUD "THUD" AND VERY NOTICEABLE JERK WHEN SHIFTING IN LOW GEAR AFTER STOP.
EXHAUST COMES INTO CABIN WHEN AC IS ON
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, A PIECE OF EQUIPMENT DETACHED FROM THE VEHICLE. THE CONTACT STATED THAT THE PANEL WHICH HOUSED THE DIGITAL LOCKING SYSTEM THAT OPENED THE VEHICLE DETACHED. THE CONTACT SECURED THE PART USING TAPE. THE VEHICLE WAS TAKEN TO THE MOSSY FORD DEALER, LOCATED AT 4570 MISSION BAY DR, SAN DIEGO, CA 92109 WHERE PANEL WAS RE-ATTACHED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
DRIVERS SIDE HEATED SEAT NOT WORKING , TRUCK ONLY HAS 34624 MILES .DIAG CODE B1034:40 , DEALER WILL NOT REPAIR OUT OF WARRANTY
I WAS SITTING IN THE DRIVERS SEAT AND DROPPED MY BELT CLIP FOR MY CELL PHONE BETWEEN THE DRIVERS SEAT AND THE CENTER CONSOLE. I REACHED BETWEEN THE DRIVERS SEAT AND CENTER CONSOLE TO RETRIEVE MY BELT CLIP AND AS I BROUGHT MY HAND BACK UP THE BRACKET THE SEAT IS ATTACHED TO SLICED THE SIDE OF MY HAND/THUMB OPEN. BLOOD SHOT OUT IMMEDIATELY SO I DROVE TO THE EMERGENCY ROOM WHERE I RECEIVED SEVERAL STITCHES.
TL* THE CONTACT OWNED A 2017 FORD EXPLORER. THE CONTACT STATED WHILE TESTING THE VEHICLE WITH AN ELECTROMAGNETIC READING DEVICE, HE NOTICED A HIGH LEVEL ELECTROMAGNETIC RADIATION. THE VEHICLE WAS TAKEN TO LEBANON FORD LOCATED AT (770 COLUMBUS AVE, LEBANON, OH 45036), WERE THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD BEEN DIAGNOSED BUT NOT REPAIRED. THE MANUFACTURER INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.*DT*JB*DT*JB
TL* THE CONTACT OWNS A FORD EXPLORER. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TURNED ON, THE HEATED SEATS, THE HEATED STEERING WHEEL AND THE APPLE PORT WAS INOPERABLE. THE MESSAGE CENTER DISPLAYED EMERGENCY CHARGING NEEDED. THE VEHICLE WAS STARTED AND THEN DRIVEN TO THE FRED MARTIN FORD, 4701 MAHONING AVE, YOUNGSTOWN, OH 44515, WHERE IT WAS DETERMINED THAT THE BATTERY POWER WAS LOW. THE CONTACT STATED THAT THE BATTERY WAS REPLACED PRIOR TO THE FAILURE. AN APPOINTMENT WAS SCHEDULED WITH THE SAME DEALER HOWEVER, THE DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,001.
ROOF RAIL COVER AND TRIM PIECES LOCATED ON BOTH SIDES OF WINDSHIELD HAVE FLEW OFF WHILE IN MOTION MULTIPLE TIMES. I HAVE HAD THESE PIECES REPLACED MULTIPLE TIMES. EVEN ON WINDY DAYS I CAN HEAR THESE PIECES RATTLING. LUCKILY THESE PIECES HAVE NOT HIT ANOTHER PERSON OR VEHICLE YET BUT UPON FURTHER RESEARCH THIS SEEMS TO BE AN ONGOING ISSUE WITH 2017 FORD EXPLORERS. HOW IS THIS NOT RECALL WORTHY?
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT THE PASSENGER FRONT POWER WINDOW ACTIVATED INDEPENDENTLY. THE CONTACT WAS CONCERNED THAT THE PASSENGER IN THE FRONT SEAT MIGHT BE INJURED IN THE EVENT THE WINDOW SHOULD ROLL UP INDEPENDENTLY WITH AN ARM OR FINGER OUTSIDE OF THE WINDOW. THE CONTACT CALLED GOSCH FORD TEMECULA DEALER, (26895 YNEZ RD, TEMECULA, CA 92591) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
MY 2017 FORD EXPLORER HAS 19,000 MILES ON IT AND HAS BEEN MAINTAINED WELL. IT WAS OUTFITTED WITH HANKOOK VENTUS S1 NOBLES 255/50R20 TIRES WHEN WE PURCHASED IT NEW IN DEC 2017. THE TREAD HAS WORN DOWN TO 4/32NDS AND IS DISINTEGRATING-YOU CAN PEEL LITTLE BITS OF RUBBER OFF OF THEM. THEY ARE ALL WEARING EVENLY SO IT IS NOT AN ISSUE WITH LACK OF ROTATION/ALIGNMENT THERE ARE MOVIES ON YOUTUBE AND OTHER REVIEWS OF PEOPLE COMPLAINING ABOUT THIS ISSUE. HANKOOK IS ALSO AWARE THIS IS AN ISSUE AND IS DOING A VOLUNTARY PROGRAM WHERE THEY WILL GIVE YOU A PRORATED DEAL ON NEW HANKOOK TIRES. THESE TIRES NEED TO BE FULLY RECALLED AND HANKOOK NEEDS TO BE FORCED TO GIVE PEOPLE A PRORATED REFUND TO PURCHASE OTHER BRANDS OF TIRES NOT NEW VERSIONS OF THEIR PIECE OF CRAP PRODUCT. WE ARE NEEDING TO SPEND $1000 ON NEW TIRES FOR THIS OTHERWISE WONDERFUL VEHICLE.
SEVERAL PROBLEMS WITH THIS EXPLORER. THERE WAS A NOISE IN THE ENGINE COMPARTMENT WHEN THE A/C IS RUNNING AND GIBBONS FORD TRIED TO FIX IT SEVERAL TIMES. THEY TIGHTENED A HEAT SHIELD TWICE. REPLACED THE IDLER AND BELT 3 TIMES AND FINALLY CHANGED THE A/C COMPRESSOR. ALSO THE HOOD BUBBLED AND THEY REPLACED THE HOOD AND REPAINTED IT. THERE ALSO WAS A TRANSMISSION LEAK AND THE ALTERNATOR HAD TO BE REPLACED. THEY ENDED UP BUYING THE VEHICLE BACK DUE TO THE ONGOING UNRESOLVED ISSUES.
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO SALERNO DUANE FORD 245 BROAD ST, SUMMIT, NJ 07901 WHERE THE CONTACT WAS INFORMED THAT THE AIR BAG WOULD NOT BE COVERED UNDER THE EXTENDED WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 42,000.
VEHICLE HAS AN INTERMITTENT ISSUE WHERE IT WILL LOSE ALL POWER (STALL), AND ELECTRONIC COMPONENTS WILL INHERENT SPORADIC BEHAVIOR, FOR INSTANCE THE VEHICLE WILL REFUSE TO COMPLETELY SHUT-OFF. THE ERROR MESSAGE ON THE DASH SHOW "POWER STEERING ASSIST FAILURE". THIS TYPICALLY HAPPENS ON A DAILY BASIS AFTER THE VEHICLE HAS SAT FOR THE NIGHT. IT IS A SAFETY CONCERNS AS THE CAR WILL RANDOMLY STALL ON THE INTERSTATE DRIVING AT INTERSTATE SPEEDS. THE VEHICLE IS UNDER FORD'S EXTENDED WARRANTY, AND HAS BEEN TO (2) SEPARATE DEALERS TO TROUBLESHOOT. THE FIRST DEALER COULD NOT REPRODUCE THE ISSUE, THE DEALER IT IS CURRENTLY AT, HAS BEEN ABLE TO REPRODUCE THE ISSUE MULTIPLE TIMES, BUT NOT SURE THE ROOT OF THE PROBLEM, AS IT DOESN'T STORE ANY CODES. THE DEALER BELIEVES IT IS A HIGH SPEED CAN NETWORK MALFUNCTION. IT HAS BEEN IN THE REPAIR SHOP FOR A TOTAL OF 12 WEEKS. I HAVE VIDEO'S OF THE OCCURRENCES, AS WELL AS VOICE-MAILS FROM THE DEALERSHIP STATING THAT THEY CAN REPRODUCE THE FAILURE.
RE: 2017 FORD EXPLORER. CAR DYING OUT ON ACCELERATION FROM A STOP. A SCARY THING HAPPENED ON RT #619 TODAY IN HARTVILLE. THAT IS, THE CAR DIED OUT HALFWAY OUT ONTO THE ROADWAY, IT PAUSES FOR SOME SECONDS WHERE THE ACCELERATOR DOES NOTHING. THEN IT PICKS UP BY ITSELF. THE THROTTLE DOES NOTHING. NONE OF THESE ACTIONS ARE DESIRABLE. THESE BEHAVIORS PUT US IN GREAT DANGER. SO LET'S SEE, THIS HAPPENED TWICE IN THE MORNING I BROUGHT IT TO THE DEALERSHIP (MONDAY 01-06-2020). AND, IT HAPPENED ONCE THE 2ND DAY BACK TO ME ON FRIDAY 01-31-2019. BUT IT DID NOT HAPPEN FOR YOU IN THE 4 WEEKS YOU HAD IT TO TEST. AMAZING ISN'T IT? WELL, I THINK I'M GOING TO GO ALONG WITH THE MANY OTHER PEOPLE ONLINE THAT REPORT THE IDENTICAL PROBLEM THAT I EXPERIENCE. IN MY CAR, IT'S BEEN A PROBLEM SINCE NEW. I DO BELIEVE FORD IS WELL AWARE OF THIS PROBLEM. I ALSO BELIEVE THEY'RE NOT GOING TO DO ANYTHING TO CORRECT IT UNTIL THEY'RE MADE TO. WHEN I ASKED THE SERVICE MANAGER, HE SAID TO ME: "FORD TOLD US NOT TO DO ANYTHING UNLESS YOU CAN VERIFY IT." SO, YOU JUST DON'T VERIFY IT. IN "FORD THINK" THIS MUST MEAN THE PROBLEM DOESN'T EXIST. THIS PUTS ME IN MIND OF SOME YEARS BACK WHEN CARS WERE TAKING OFF BY THEMSELVES. PINNING, INJURING, AND EVEN KILLING SOME OWNERS. IT'S ODD, BUT IT WAS THE SAME THING BACK THEN. IT'S THE DRIVERS, THEY'RE DOING SOMETHING WRONG. IT'S NOT OUR CARS, AND THAT'S EXACTLY WHAT I'M BEING TOLD NOW. IT'S MY DRIVING HABITS. THE SAME HABITS THAT DON'T EFFECT MY OTHER 5 CARS. I DID NOT BELIEVE
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2017 Ford Explorer → · Every Explorer year → · How the figures are calculated →