Page 43 of 50 · complaints 2,101–2,150 of 2,465

2016 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2016 record →

Structure › Body
Filed Aug 4, 201720,000 milesWV

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING, THE CONTACT NOTICED AN ABNORMAL ODOR INSIDE THE VEHICLE RESEMBLING CARBON MONOXIDE WHILE THE RECIRCULATION AIR CONDITIONER WAS ACTIVATED. THE PASSENGER (THE CONTACT'S WIFE) NOTICED THE ODOR. THE CONTACT SAW THE FAILURE ON THE NEWS AND CALLED THE DEALER (L&S TOYOTA, 248 AUTO PLAZA DR, BECKLEY, WV, 25801; 304-252-8548; EXT 231) WHERE THE DEALER ADVISED THE CONTACT THAT THEY WERE TRYING TO SCHEDULE AN APPOINTMENT. THE CONTACT FAXED OVER SIX PAGES OF INFORMATION FOR THE DEALER TO TRY AND REMEDY THE CARBON MONOXIDE FAILURE. THE VEHICLE YEAR AND MODEL WAS INCLUDED IN INVESTIGATION NHTSA NUMBER: EA17002 (STRUCTURE, ENGINE). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

Unknown or Other
Filed Aug 3, 201716,000 milesFL

CARBON MONOXIDE LEAK. WHEN I ACCELERATE AS I GET INTO AN EXPRESSWAY RAMP, A STRONG ODOR COMES INTO THE CAR LIKE ROTTEN EGG. VERY CONCERNING, SPECIALLY SINCE I TOOK THE CAR TO A FORD DEALER TO GET IT FIXED AND IS STILL AN ISSUE.

Engine
Filed Aug 3, 2017FL

I AM GETTING CARBON MONOXIDE FUMES IN THE PASSENGER COMPARTMENT OF MY VEHICLE WHEN ACCELERATING. IT IS MOST NOTICEABLE WHEN THE AIR CONDITIONING IS IN THE RECIRCULATE MODE. THE CAR WAS PURCHASED 5/31/16 AND IT HAS BEEN AN ONGOING ISSUE. THE DEALER HAS NO SOLUTION.

Engine
Filed Aug 3, 201712,000 milesTX

NOXIOUS "ROTTEN EGG" SMELL IN THE CABIN WHEN RAPIDLY ACCELERATING. CONCERNED ABOUT CARBON MONOXIDE BASED ON RECENT NEWS REPORTS.

Unknown or Other
Filed Aug 3, 201725 milesNJ

WHEN ACCELERATING EXHAUST FUMES FILL THE CABIN

Structure › Body
Filed Aug 3, 201750,000 milesGA

THE TRIM BETWEEN THE DRIVER SIDE DOOR AND THE WINDSHIELD FLEW OFF OF THE THE CAR. I ESTIMATE THAT MY SPEED WAS 65 MPH. THERE ARE 51,000 MILES ON THE CAR. NOT ONLY DOES THIS COST ABOUT $300 EVERY TIME IT HAPPENS, IT IS AN EXTREME SAFETY HAZARD TO OTHER DRIVERS OR PEDESTRIANS NEAR THE ROAD. IT VIRTUALLY BECOMES SPEAR WHEN IT BECOMES DETACHED. I PASS OTHER EXPLORERS OFTEN THAT ARE MISSING THE SAME PIECE OF TRIM AND HAVE SEEN NUMEROUS COMPLAINTS ONLINE.

Unknown or Other
Filed Aug 3, 20171,000 milesMO

EXHAUST FUMES ENTERING THE CABIN WHILE HITTING RPM OF 3200. FUMES ENTER WHILE CARGO VENT IS ON. YOU WILL ALSO SMELL THE FUMES WORSE WITH WINDOWS DOWN. HIGHWAY SPEEDS AND UNDER ACCELRATION. BEEN TO 3 DEALERS AND HAVE ALSO CONTACTED FORD CORPORATE.

Engine
Filed Aug 2, 201724,000 milesAL

AFTER ACCELERATING ONTO THE INTERSTATE OR WHEN I AM CLIMBING A STEEP HILL ONCE I DECELERATE AND MAINTAIN A LEVEL SPEED THE CABIN FILLS WITH A "BURNT OIL" SMELL. IT HAS BEEN GETTING PROGRESSIVELY WORSE AND I AM CONCERNED ABOUT HARMFUL GASES.

Unknown or Other
Filed Aug 2, 201713,200 milesSC

EXHAUST FUMES COMING INTO CABIN, CAUSING BURNING OF EYES AND NOSE, HEAD ACHES, AND NAUSEA.

Unknown or Other
Filed Aug 2, 20178,500 milesCA

SMELL OF ROTTEN EGGS UPON ACCELERATION

Vehicle Speed Control
Filed Aug 1, 201736,500 milesIA

TRAVELLING AT 70 MPH MY VEHICLE'S RPMS DROPPED TO 500 - 1000, THE ACCELERATOR BECAME UNRESPONSIVE, AND I WAS FORCED TO PULL OVER TO THE SIDE OF THE ROAD. IN SPEAKING WITH THE MECHANICS AT THE FORD DEALERSHIP, THE CAUSE OF THE ISSUE WAS A FAILURE OF THE ELECTRONIC THROTTLE BODY (ETB). MY CAR WAS JUST OVER THE 36,000 MILE WARRANTY, AND ALTHOUGH THERE WAS A CUSTOMER SATISFACTION BULLETIN ISSUED, MY VIN NUMBER WAS NOT INCLUDED. THERE IS ALSO AN ACTIVE CLASS ACTION LAW SUIT FOR THE SAME ISSUE IN PREVIOUS MODEL YEARS, NOT INCLUDING 2016. I SPOKE DIRECTLY WITH FORD VIA A PHONE CALL, WHO APOLOGIZED AND SAID THERE WAS NOTHING THEY COULD DO TO COMPENSATE ME FOR THE EXPENSE. THERE IS OBVIOUSLY A VERY DANGEROUS SITUATION, AND PUT MY FAMILY IN DANGER. IN MY OPINION, FORD IS NOT BACKING THEIR PRODUCTS FOR WHAT IS A VERY SERIOUS SAFETY ISSUE.

Unknown or Other
Filed Aug 1, 201725,000 milesMN

LOSS OF CONSCIOUSNESS WHILE DRIVING THE VEHICLE. I SAW A NEWS REPORT THAT NHTSA WAS LOOKING INTO THE ISSUE AND IT COULD BE RELATED. THE VEHICLE WAS IN MOTION WITH THE A/C ON AND WINDOWS UP WHILE DRIVING ON A CITY STREET.

Engine and Engine Cooling › Exhaust System
Filed Aug 1, 2017500 milesMD

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EMITTED A ROTTEN EGG ODOR FROM THE CATALYTIC CONVERTOR. THE ODOR INTENSIFIED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. KOONS FORD WAS CONTACTED AND STATED THAT THE ODOR WAS INHERENT TO THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. UPDATED 11/01/17*LJ THE CONSUMER STATED THE REAR DOOR HATCH WAS NOT PROPERLY SEALED. *JS

Unknown or Other
Filed Aug 1, 201716,500 milesTX

BEGINNING IN FEBRUARY 2017, MY 2016 FORD EXPLORER BEGAN TO SMELL LIKE SULFUR OR MOLD WHENEVER I START THE CAR. I SUSPECTED IT WAS AN AC COIL ISSUE, BUT THERE WAS NO PROBLEMS WITH THIS. I WOULD LIKE TO SUBMIT MY COMPLAINT AS PART OF THE ONGOING EXHAUST INVESTIGATION INTO THE FORD EXPLORERS CARBON MONOXIDE ISSUE.

Engine
Filed Aug 1, 201748,000 milesKS

UPON HARD ACCELERATION I GET A STRONG EXHAUST FUME ODOR ENTERING THE CABIN OF THE EXPLORER. SO STRONG MY WHOLE FAMILY NOTICES IT. IT DOES IT EVEN WITH THE WINDOWS DOWN OR UP AND WITH OR WITHOUT THE AIR RECIRCULATION SETTING ON OR OFF. SOMEHOW EXHAUST FUMES ARE ENTERING THE CABIN CAUSING A FOUL ODOR.

Engine
Filed Jul 31, 201726,000 milesCO

WHILE DRIVING 65 MPH ON A HIGHWAY MY 2016 FORD EXPLORER XLT LOST ALL POWER AND WOULD NOT ACCELERATE. THE ENGINE SUBSEQUENTLY QUIT AND I LOST ALL POWER STEERING AND BRAKING. THE VEHICLE HAS APPROXIMATELY 26,000 MILES. NO WARNING/MALFUNCTION LIGHTS APPEARED. AFTER ABOUT 30 MINUTES THE VEHICLE RESTARTED AND I WAS ABLE TO DRIVE TO FORD DEALERSHIP.

Engine
Filed Jul 31, 2017400 milesOH

CARBON MONOXIDE AND GASOLINE SMELL IN CABIN

Engine and Engine Cooling › Exhaust System
Filed Jul 31, 20172,000 milesOH

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT NOTICED AN ABNORMAL EXHAUST ODOR WITHIN THE CABIN, ESPECIALLY WHEN THE AIR CONDITIONER WAS ACTIVATED OR WHILE ACCELERATING THE VEHICLE. THE CONTACT PLACED AN EXHAUST FLOW METER IN THE VEHICLE AND THE RATINGS FAILED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.

Engine and Engine Cooling › Exhaust System
Filed Jul 31, 2017100 milesFL

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL EXHAUST ODOR IN THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. FERMAN FORD (LOCATED AT 24825 US HWY 19 N, CLEARWATER, FL 33763, (727) 797-2277) STATED THAT THERE WAS NO POSSIBLE REMEDY FOR THE EXHAUST FUMES ENTERING THE CABIN OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100.

Unknown or Other
Filed Jul 31, 20171,500 milesMO

EXHAUST SMELL IN CABIN UPON HARD ACCELERATION OR HILL CLIMBING. PROBLEM OCCURS ANY TIME RPMS EXCEED 3000-3500 FOR MORE THAN A FEW SECONDS. WIDE OPEN THROTTLE IS NOT REQUIRED, JUST MODERATE ENGINE STRAIN IN NORMAL DRIVING CONDITIONS. EXHAUST SMELL SEEMS TO COME THROUGH A/C VENTS AND IS WORSE WITH SYSTEM ON RECIRCULATE, BUT IS DEFINITELY PRESENT WHEN SYSTEM IS SET TO FRESH AIR AS WELL. REAR A/C SYSTEM DOES NOT HAVE TO BE ON IN ORDER TO GET THE SMELL. EXHAUST SMELL IS BAD ENOUGH TO BURN YOUR THROAT IF NOT VENTED BY ROLLING DOWN WINDOWS QUICKLY. PERSONS IN BACK SEAT COMMONLY COMPLAIN OF HEADACHES WHEN RIDING IN THE VEHICLE. VEHICLE HAS BEEN TO THE DEALER A TOTAL OF 5 TIMES FOR REPAIRS. NONE HAVE CORRECTED THE ISSUE. TSBS 14-0130 HAS BEEN PERFORMED, MUFFLERS HAVE BEEN REPLACED, HVAC MODULE HAS BEEN UPDATED, BUT PROBLEM STILL PERSISTS AS BAD OR WORSE THAN EVER. VEHICLE WAS PURCHASED BRAND NEW. PROBLEM BEGAN AROUND 1,500 MILES. THERE HAVE BEEN NO AFTER-MARKET MODIFICATIONS TO THE VEHICLE.

Engine and Engine Cooling › Exhaust System
Filed Jul 31, 201718,000 milesNY

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHEN THE AIR CONDITIONER WAS ACTIVATED, THE CONTACT FORCEFULLY DEPRESSED THE ACCELERATOR PEDAL AND NOTICED AN ABNORMAL ODOR IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (TOWER FORD, 124 S MIDDLE NECK RD, GREAT NECK, NY, 11021) IN APRIL/MAY 2017. THE DEALER WAS UNABLE TO DUPLICATE OR DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.

Engine and Engine Cooling › Exhaust System
Filed Jul 31, 201710 milesAR

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING AT ANY SPEED AND ATTEMPTING TO DEPRESS THE ACCELERATOR PEDAL, THE CONTACT SMELLED EXHAUST FUMES FROM THE REAR OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER (MCLARTY DANIEL FORD IN BENTONVILLE, AR) WHERE THE FILTER WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10.

EngineCrash
Filed Jul 31, 20171,200 milesAL

ON 6/28/2016 THE VEHICLE WAS INVOLVED IN A LOSS OF CONTROL ACCIDENT DUE TO DRIVER BECOMING UNCONSCIOUS. THE DRIVER AND ALL PASSENGERS BECAME UNCONSCIOUS NEARLY SIMULTANEOUSLY. THE ORIGINAL ASSUMPTION WAS THAT THE DRIVER FELL ASLEEP, ALTHOUGH SHE DID NOT REMEMBER FEELING DROWSY PRIOR TO THE ACCIDENT. THE ACCIDENT RESULTED IN TOTAL LOSS OF THE VEHICLE AND NO INJURIES WERE SUSTAINED. THE ACCIDENT OCCURRED ON I-85, MP 18 NORTH OF MONTGOMERY, ALABAMA. SINCE SEEING THE REPORT TODAY ABOUT POSSIBLE CO LEAKAGE INTO THE PASSENGER CABIN ON THE FORD EXPLORER VEHICLES, I WOULD NOW SUSPECT THIS AS A POSSIBLE CONTRIBUTING FACTOR IN THIS ACCIDENT...UPDATED 08/07/17 *BF *CN

Unknown or OtherCrash3 injured
Filed Jul 31, 20177,000 milesPA

I FELL ASLEEP FROM CARBON MONOXIDE POISONING AND I HIT THREE OTHER CARS CAUSING ME TO TOTAL MY VEHICLE. WEEKS BEFORE I HAD THE ACCIDENT I WAS EXPERIENCING DROWSINESS AND HEADACHES. I HAD THIS VEHICLE LESS THAN TWO MONTHS.

Unknown or Other
Filed Jul 31, 201779,000 milesNC

CARBON MONOXIDE INSIDE CAR, CAUSING SLEEPINESS OF SLEEP!

Unknown or Other
Filed Jul 30, 2017CA

I BELIEVE C0 IS LEAKING INTO MY CAR AND WHILE DRIVING I HAVE BECOME DIZZY AND GET HEADACHES ON A REGULAR BASIS. I ALSO BECOME QUITE TIRED. I DRIVE FOR A LIVING AND DID NOT UNDERSTAND WHAT WAS HAPPENING. THIS USUALLY HAPPENS WHILE DRIVING ON THE HIGHWAY WITH MY WINDOWS CLOSED. I NEVER DRIVE WITH MY WINDOWS OPEN BUT NEED TO OPEN THEM TO GET RID OF THE DIZZY AND TIRED FEELING.

Unknown or Other
Filed Jul 29, 2017TX

EXHAUST GAS SMELL IN CABIN WHEN ACCELERATING

Unknown or Other
Filed Jul 29, 201720,000 milesNC

WHILE ACCELERATING A WEIRD SMELL FILLS THE CABIN OF MY EXPLORER. OTHER PEOPLE SMELL IT AS WELL NOT JUST ME. SOMETIMES AFTER DRIVING FOR MORE THAN 30 MINUTES I GET A HEADACHE OR I AM DIZZY.

Unknown or Other
Filed Jul 29, 20171,000 milesMD

VEHICLE EMITS ODOR LIKE SULPHUR OR ROTTEN EGGS, POSSIBLY CARBON MONOXIDE, WHEN ACCELERATING RAPIDLY OR UNEXPECTDLY. IT ALWAYS HAPPENS WHEN ACCELERATING, PRESSING GAS TO MERGE ONTO HIGHWAYS OR TO PASS CARS ON HIGHWAYS. I TOOK MY EXPLORER TO DEALERSHIP PURCHASED FROM SEVERAL MONTHS AFTER PURCHASING, BUT WAS TOLD NOTHING WAS WRONG. NETWEEN FEB AND MAY 2016 IS WHEN I MADE APPOINTMENT AT DEALER FOR THEM TO TAKE A LOOK. THE PROBLEM STILL EXISTS TO THIS DAY. I ROLL THE WINDOW DOWN TO LET THE SMELL OUT WHEN IT HAPPENS.

Unknown or Other
Filed Jul 29, 201726,000 milesMS

EXHAUST FUMES ENTER THE INTERIOR OF THE VEHICLE UPON ACCELERATION. THE DEALER STATES THAT THERE IS NO PART TO RECTIFY THIS PROBLEM. I AM SUFFERING WITH CHRONIC HEADACHES. PLEASE HELP!! MY NEXT STEP IS TO INSTALL A CARBON MONOXIDE DETECTOR IN MY VEHICLE.

Unknown or Other
Filed Jul 28, 201711,800 milesNY

POSSIBLE CARBON MONOXIDE INFILTRATION. I WAS SITTING IN THE CAR WITH THE ENGINE RUNNING WAITING FOR MY WIFE WHILE SHE WAS SHOPPING. I SUDDENLY GOT A HEADACHE AND BECAME DIZZY. WENT HOME AND HEADACHE AND DIZZINESS WENT AWAY AFTER ABOUT 2 HOURS.

Engine
Filed Jul 28, 201745,000 milesSD

WE EXPERIENCE A HORRIBLE SMELL OF EXHAUST FUMES WHENEVER WE FIRST TURN OUR VEHICLE ON. IT IS EXTREMELY NOTICEABLE AND CAN CLEARLY BE TRACED BACK TO THE EXHAUST SYSTEM AS THERE IS NO ODOR WHEN THE VEHICLE IS TURNED OFF. THIS IS DANGEROUS AS LARGE AMOUNTS OF CO OR CO2 CAN BE DEADLY ESPECIALLY IN ENCLOSED AREA. THE ODOR REMAINS EVEN WHILE DRIVING AND ACCELERATING.

Unknown or Other
Filed Jul 28, 201733,000 milesNC

YES I AM HAVING HUGE COUGHING FITS AND LIGHTHEADEDNESS AND EXHAUST FUME SMELL ENTERING MY CABIN ON NEW 2016 FORD EXPLORER I PURCHASED. I AM EXPERINCING HEADACHES AS WELL AFTER DRIVING LONG TRIPS. BOTH ON STREET NORMAL AND HIGHWAY TRAVEL

Unknown or Other
Filed Jul 28, 201728,500 milesTN

FUMES AND ODOR IN CABIN FOLLOWING ACCELERATION; SICKENING SMELL; MUST ROLL DOWN WINDOWS

Unknown or Other
Filed Jul 28, 2017PA

WE ARE EXPERIENCING AN ONGOING SMELL OF EXHAUST IN THE CABIN OF OUR 2016 FORD EXPLORER. THE SMELL IS NOTICEABLE IN DIFFERENT CONDITIONS, BUT TWO CONDITIONS SEEM TO ALWAYS BE IN PLACE - WHEN ACCELERATING AND WHEN THE RECIRCULATE OPTION IS ON.

Unknown or Other
Filed Jul 28, 2017100 milesKS

ON ACCELERATION HAVE SMELL OF ROTTEN EGGS. HAVING HEADACHES ALSO. REPORTED TO DEALERSHIP BUT SAYING THERE ARE NO PROBLEMS WITH EXHAUST FUMES. I HAVE REPORTED TWICE BUT NO WORD UNTIL SEEING ON CBS ISSUES ON OTHER EXPLORERS. HAVE HAD THIS PROBLEM SINCE BOUGHT THE VEHICLE. THOUGHT AT FIRST IT WAS THE CATALYTIC CONVERTER.

Engine
Filed Jul 28, 20175,000 milesTX

EXHAUST SMELL IN VEHICLE: AUTOMOBILE CONTINUES TO HAVE EXHAUST SMELL IN CABIN OF VEHICLE WHILE DRIVING. VERY EVIDENT UPON ACCELERATION. THIS HAS BEEN AN ONGOING PROBLEM SINCE OWNING THE VEHICLE.

Engine
Filed Jul 28, 201712,000 milesTX

CONSTANT EXHAUST SMELL INSIDE THE VEHICLE. THE VEHICLE ONLY HAS ROUGHLY 13,000 MILES AND MY CHILDREN HAVE A DIFFICULT TIME SITTING IN THE BACK SEAT ON ROAD TRIPS.

Unknown or Other2 injured
Filed Jul 28, 2017FL

EXHAUST SMELL INSIDE OF CAR AT MODERATE TO HEAVY ACCELERATION . FOR DEALER REPAIRED AT 23000 MILES PROBLEM HAS COME BACK AFTER 11 MONTHS AND 15000 MILES. FUMES CAUSE HEADACHES AND NAUSEA

Steering
Filed Jul 26, 20177,010 milesCA

ON JULY 26 AT ABOUT 10:40 AM I WAS DRIVING MY STOCK (NO ADDED EQUIPMENT) 2016 FORD EXPLORER (PLATINUM EDITION). I HAD JUST MERGED FROM NORTHBOUND I-680 ONTO WESTBOUND I-580 (NORTHERN CALIFORNIA). I WAS MOVING AT A CONSTANT FREEWAY SPEED (ABOUT 60 MPH) FROM LANE #5 (RIGHTMOST LANE) TO LANE #1. A FEW SECONDS AFTER ENTERING LANE #1 THE POWER STEERING FAILED. A WARNING APPEARED ON THE VEHICLE WARNING INDICATOR THAT THE POWER STEERING FAILED. A FEW MINUTES LATER I WAS ABLE TO SAFELY DRIVE OFF THE FREEWAY AND TURN OFF THE VEHICLE. POWER STEERING RESUMED AFTER RE-STARTING THE VEHICLE.

Unknown or Other
Filed Jul 24, 201726,000 milesMN

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 60 MPH, THERE WAS AN ABNORMAL HYDROGEN SULFIDE ODOR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (HAYFORD FORD LOCATED AT 1330 301ST AVE NW ISANTI, MN 55040 763-689-5555), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: CAS12775863. NO FURTHER ASSISTANCE WAS PROVIDED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 26,000. ..UPDATED 08/22/17 *BF UPDATED 09/28/2017*JS *CN

Engine and Engine Cooling › Exhaust System
Filed Jul 24, 20171,000 milesLA

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 65 MPH, EXHAUST FUMES ENTERED INTO THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED ON NUMEROUS OCCASIONS WHILE DRIVING VARIOUS HIGH SPEEDS. ARSENAL FORD OF NEW IBERIA, LOUISIANA WAS CONTACTED ABOUT THE FAILURE ON THREE DIFFERENT OCCASIONS. THE EXHAUST WAS REPLACED IN THE FRONT OF THE VEHICLE AND AN EXHAUST OPENING WAS SEALED IN THE REAR OF THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.

Unknown or Other
Filed Jul 24, 201715,805 milesCT

THE CAR PRODUCES A ROTTEN EGG SULFUR SMELL IN THE PASSENGER CABIN WHILE ACCELERATING THE ENGINE UNDER MODERATE TO HEAVY LOAD. THE FUMES ARE DANGEROUS AND YOU HAVE TO OPEN ALL THE WINDOWS TO VENT THE SMELL FROM THE PASSENGER CABIN OR I BECOME DIZZY AND LIGHTHEADED FROM THE FUMES. THERE IS DEFINITELY AN EXHAUST LEAK THAT IS COMING INTO THE PASSENGER CABIN WHEN THE CAR ACCELERATES UNDER LOAD.

Engine
Filed Jul 21, 201713,354 milesFL

SMELL IN CABIN WHEN DRIVING EVEN AFTER 2 OF FORD'S TECHNICAL SERVICE BULLETINS WERE PERFORMED. PROBLEM STILL NOT RESOLVED. DEALER SAYS THERE IS NOTHING MORE THEY CAN DO, THAT IS THE ONLY FIX FORD CAN PROVIDE.

Engine
Filed Jul 20, 201721,000 milesFL

DURING ACCELERATION, A STRONG ODOR FILLS THE CABIN. ACCORDING TO THE CARBON MONOXIDE MONITOR WE USED, IT REGISTERED AT 5-9 PPM AS THE ODOR CAME THROUGH THE AIR VENTS. THE AIR WILL RETURN TO 0 PPM AFTER DRIVING WITH THE WINDOWS DOWN FOR ~1 MINUTE.

Electrical System
Filed Jul 19, 201720,500 milesMD

I WAS BACKING OUT OF A PARKING SPACE. THE REARVIEW CAMERA ON THE FORD SYNC SYSTEM WOUND UP SHOWING A FROZEN IMAGE. IT TOOK ME SEVERAL SECONDS TO REALIZE THAT THE IMAGE I WAS LOOKING AT WAS ACTUALLY AN OLD IMAGE! I WAS LUCKY I DID NOT RUN INTO SOMEONE SINCE I WAS ESSENTIALLY BACKING UP WITHOUT THE ABILITY TO SEE ANYTHING.

Unknown or Other
Filed Jul 18, 2017TX

WHEN I ACCELERATE MY FORD EXPLORER THE EXHAUST FUMES ARE FILLING THE CABIN, WE ARE EXPERIENCING A ROTTEN EGG ODOR THAT BASICALLY MAKES YOU SICK. I HAVE TAKEN THE VEHICLE TO THE FORD DEALERSHIP 3 TIMES, THEY ATTEMPTED TO CORRECT THE PROBLEM BUT THEY WERE NOT SUCCESSFUL. WE CANNOT USE THE VEHICLE FOR LONG TRIPS LAST TIME WE TRY IT WAS VERY UNCOMFORTABLE, I GOT SICK WITH THE FUMES.

Engine
Filed Jul 17, 201710 milesCA

EXHAUST IN CABIN LEASED NEW 2016 FORD EXPLORER XLT MARCH OF 2016. IMMEDIATELY SMELLED EXHAUST IN CABIN UPON ACCELERATION. TOOK BACK TO DEALER. TOLD IT WAS FIXED. IT WAS NOT. STILL SMELL EXHAUST. DAUGHTER FEELS SICK RIDING IN BACK SEAT. TOOK BACK TO DEALER. TOLD THEY NEED CAR A FEW DAYS. WAS GIVEN NO EXPLANATION. ASKED FOR LOANER CAR. WAS REFUSED. MANAGER OUT FOR 2 MORE DAYS SO WILL WAIT UNTIL HE IS IN TO SPEAK TO. WAS TREATED RUDELY.

Engine
Filed Jul 17, 201730,954 milesTX

FORD EXPLORER CABIN HAS A BAD EXHAUST TYPE SMELL. VEHICLE WAS PURCHASED USED IN DECEMBER 2016. SMELL WAS MORE EVIDENT IN MARCH TO JULY WHEN WE RAN THE AIR CONDITIONER MORE. WHEN WE ACCELERATED TO HIGHWAY SPEED THE SMELL WOULD FOLLOW A FEW SECONDS LATER. THIS WAS EXPERIENCED BY SEVERAL PEOPLE ON MANY OCCASIONS. THIS IS MY WIFE'S DAILY DRIVER. TOWARD THE END OF MAY 2017 SHE BEGAN COMPLAINING DAILY OF DIZZINESS AND HEADACHES. THE SMELL WAS STILL PRESENT AFTER ACCELERATING. WE TOOK THE CAR IN TO A LOCAL FORD DEALER ON JUNE 13. THEY PERFORMED THE RECOMMENDED REPAIR PER THE FORD BULLETIN TSB 170044. WE TOOK THE CAR FROM THE DEALERSHIP ON JUNE 22 AND STILL SMELLED THE BAD SMELL THAT EVENING. RETURNED THE CAR TO THE DEALER THE NEXT DAY (JUNE 23). THEY THEN REPLACED THE MAJORITY OF THE MUFFLER AND TAIL PIPE ASSEMBLY. CAR WAS PICKED UP ON JULY 7 AND DRIVEN THAT EVENING. SMELL WAS STILL NOTICEABLE IN THE CABIN. WENT TO ANOTHER FORD DEALER THE NEXT DAY TO DISCUSS THE PROBLEM AND THEY RECOMMENDED WE TALK TO THE SERVICE DIRECTOR AT THE FIRST FORD DEALERSHIP AND GIVE THEM ONE MORE CHANCE TO FIX THE PROBLEM. THIRD TRIP TO THE SAME DEALER WITH THE SAME PROBLEM. THEY SAID THEY INSPECTED ALL OF THE PREVIOUS WORK AND TEST DROVE THE CAR AND FOUND NO PROBLEMS.THE SERVICE DIRECTOR ALSO TOLD US WE COULD NOT PROVE THERE WAS ANY EXHAUST FUMES OR CARBON MONOXIDE INSIDE THE CABIN. (I TOLD HIM HE COULD NOT PROVE THAT THERE WAS NOT ANY EXHAUST FUMES OR CO IN THE CABIN). CAR STILL HAS A BAD ODOR IN THE CAB

Unknown or Other
Filed Jul 16, 201725,000 milesTX

CONSISTENT ENGINE EXHAUST ODORS IN THE CABIN AFTER ACCELERATION.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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