2016 Ford Explorer complaints

When driving made horrible noises but took into the dealer Purvis Ford, we showed them the recall letter but then stated it was only the control arms which we ended up paying for .

While driving would shudder when getting to approx. 60-65mph. No check engine light. Dealer stated could not diagnose if no check engine light on. This went on for 1.5 years. I kept taking back but still no light. March 2022 it started running really rough while sitting at a stop light, no power at take off. Took to the dealer who said it was covered , diagnosed it as Torque Converter, and pump waited 4 weeks to get parts after being told twice covered 100% but then found out not covered as when it was there previously they did not do the Customer Satisfaction Program 20N07 where PCM reflash was required. Now Ford corp and dealer say they are not covering this. Why did the dealer not advise of this while there before this program expired.

What component or system failed or malfunctioned, and is it available for inspection upon request? The steering. No, it has been repaired at a local Ford dealership. How was your safety or the safety of others put at risk? No, the problem occurred when starting the vehicle in the morning after it sat all night. Had this problem occurred while I was driving it certainly would have put myself and others in danger. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, it was repaired at my local Ford dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, it was repaired at my local Ford dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the following: Service advance trac Steering assist fault required Hill start assist not available I discovered the problem 03/23/2022 and had it towed to my local Ford dealership for diagnosis and repair. The vehicle was parked in my driveway at the time. The steering wheel was VERY difficult to turn. Had this happened while driving I would have been unable to steer the vehicle. The problem was confirmed and repaired at a Ford dealership.

My car is a 2016 and I am having issues with my water pump. A 2000 dollar fix. This seems to be common with this year. I pay 500 a month and now this. It only has 85000 miles.

I have a 2016 Ford Explorer that the water pump keeps failing. In September 2020, I had to pay nearly $1500 to replace the water pump because it was leaking coolant which made the engine to overheat. Now, since October/November of 2021, the coolant begin to leak again which cause the engine to overheat. I took it to the mechanic who confirmed it appears to be the water pump. This is the second time filing a complaint with NHTSA. The first complaint was in January 2022, but I hace yet to receive any response. This appears to be a constant issue and I don't have the funds to continue paying for Ford's defect. How can I get ford to rectify this issue and how to get reimbursement for the repair already completed.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 65 MPH, the vehicle began to shake and shudder when the accelerator pedal was depressed. The contact stated that to control the shudder she slowed the vehicle to the point that the motion stopped and then slowly accelerated back to highway speeds. The contact stated that the shuddering occurred any time the contact attempted to accelerate. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the power train control module needed to be updated and the transmission torque converter needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 103,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 65 MPH, the steering wheel seized without warning. The contact stated that power steering functionality returned without restarting the vehicle. The vehicle was taken to the dealer where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 98,237.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I was driving along in town and heard a real loud pop sound and the car jerked. The front started smoking heavily. I get off to the nearest parking lot and fluids had spewed underneath and there was a small fire from this that went out. I had two children both in child restraints that had to be removed from the vehicle, thankfully my husband was with me. It was towed to two repair shops whom both stated the PTU had exploded and broke the transmission as well. I tried to get assistance through Ford and have hit a dead end. It is at the local dealership where they claim the ptu exploded, broke transmission and cracked the engine block resulting in close to $14,000 dollars needed in repairs. This vehicle was running completely fine, no lights had been displaying on the dash. Consumer stated dealer is blaming the defects on a tread pattern on 1 tire(not size).

While driving down the road the drivers side (A pillar molding) windshield molding broke loose with no warning and flew into traffic behind me. Fortunately this did not hit anyone or cause an accident this time, but it has the potential to do so. From discussing this with the Ford dealer near me it is a common problem with the interceptors and sport model explorers. The design of this is such that you don't know the clips are failing until a sudden andcatastrophic failure occurs.

The Passenger second row seatbelt will not latch, The Ford Dealer want's $240.00 to diagnose the problem. The passenger second row seatbelt has an airbag built in, so it will be an expensive replacement, something I do not feel should be at a cost to the consumer. Major Safety issue in my opinion! We noticed it when we tried to latch out handicap teenager in the car, since we could not latch her in, we had to move her to the other side of the car.

In the 2016 Ford Explorer, both the driver and passenger side window trim has blown off while driving. The plastic clips break and cause the trim to fly off. It happened to me, and two other owners with the 2016 Ford Explorer that we bought at the same time. I have also seen it on many other Ford Explorers on the road.

The airbag light came on. We took it to a dealer to diagnose. They found that the fault was in the 2nd row seat inflator. The following is from the dealer repair invoice: "Checked DTC's: B141C is present for 2nd row inflator fault. Followed PPT. found needs C3133 & C3134 replaced both due to pin fittment. Will require to replace both. Removed and replaced connector and eight air bag wires. Spliced in new harnesses. Re-route harness on seat bottom." Everything seemed fine after that but you can't really 'test' whether the airbags will go off or not. Is this related to all of the other airbag problems? The car is not that old (2016) with only 67931 miles at the time so seems strange that this type of issue should occur. I felt that it was worth reporting.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 35 MPH, the high engine temperature warning light illuminated. The vehicle was parked and the contact saw engine coolant leaking from the bottom of the engine. The contact was able to refill the radiator with coolant and drove the vehicle to his residence. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and found that the water pump was leaking and had to be replaced. The vehicle was not repaired and was towed to another independent mechanic. Additionally, the front axles made a loud banging sound while the vehicle was turned to the right or the left. The contact stated that the steering wheel shook as if it was detached. The contact stated he drove the vehicle to an independent mechanic who could not diagnose or repair the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle was shaking. The vehicle was taken to the dealer where it was diagnosed that the transmission and engine mounts were damaged and needed to be replaced. The dealer replaced the transmission and engine mounts; however, the failure recurred. The dealer was made aware of the failure but informed the contact that a recall for the transmission had expired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 77,235.

There is a VERY STRONG sulfur odor emiting into the cabin without an engine warning light. Tested for error codes and inspected by Ken Towery in Louisville and the seriviceperson couldn't detect the source of the odor. The defect appeared at 98458. The smell causes me to gag and feel light headed. Please advise.

For the least 4 or five days I've noticed increased resistance and a "stickiness" when turning the steering wheel. Its not constant but each time I turn the wheel is have to manually assist the wheel with making the turn or getting back to its preturn starting point. Ive learned in this vehicle, since there is not steering fluid the issue may be electronic.

When my Explorer was in for routine service on Friday, 3/11, it was explained to me by my authorized Ford dealership's service department that my water pump was leaking and that it was a risk to continue driving the vehicle, since engine failure was possible as fluid mixed into the oil. I agreed to allow them to do the work. I was quoted a price of $3300+ given 12 hours of labor for a water pump placed inside Ford's cyclone-style engine (Duratec). I was also assured that Ford had upgraded the pump and that the new one would likely not leak so prematurely. My vehicle has been dealer serviced since I purchased it in July of 2016 and only has 53k miles on it. I have been in touch with Ford directly, hoping to hold them responsible for the repairs. I initiated a case with Ford on Saturday, 3/12 and at present, I am still waiting to hear from them.

The contact owns a 2016 Ford Explorer. The contact stated that he noticed coolant was leaking onto the garage floor. The vehicle was taken to the local dealer where it was diagnosed that the water pump needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic who informed him that the water pump needed to be replaced. The manufacturer was not contacted. The approximate failure mileage was 52,000.

Water pump has failed. Causing the engine to shutter and stop running normally. This happened on the highway with kids on board. Water pump is internally and cost of repairs are more expensive than what is fair for a consumer. No one should pay for that, it’s misleading at least. If they were to warn that a regular wear an tear part would causes thousands. No one would buy Ford. The responsibility should be Ford and not the consumer

2nd row seat seat belt not working is loose and will not reset. Took it to ford they want to charge me a lot of money, it's a safety issue

While driving down the highway the windshield weather strip molding broke off and was flapping over the windshield. Luckily it did not break off, that could have caused a really bad accident. However it was flapping all around. no onw has inspected it. no warnings or symptoms appeared.

I was driving the vehicle when the steering suddenly locked up. There was virtually no steering except with very heavy struggles. Fortunately I was able to pull over but had to be towed. Vehicle indications showed power steering failure and all-wheel drive failure. Dealership indicated the Rack and Pinion must be replaced at a cost of about $2,300. They indicated it is a huge problem and they don't know where to get replacement parts. I can't find any anywhere. Salvage yards are out and all parts stores can't get them. I need a vehicle to drive.

The A pillar of my car came loose while driving and is now flapping there. The A pillar on the other side was loose when I bought the car and the dealer fixed that one at that time. I fear these pillars coming loose and flying and hitting other cars while driving. Seems like a safety issue Ford should do something about.

The contact owns a 2016 Ford Explorer. The contact stated while his wife was making a left turn and then attempting to straighten the steering wheel, the steering wheel became difficult to turn. The driver stated no warning light was illuminated. The driver was able to continue driving to her destination. The driver stated she experience the failure multiple times. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The vehicle was not repaired due to the parts being on backorder. The manufacturer had been informed of the failure. The failure mileage was approximately 73,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 65 MPH, the trim around the windshield separated and was striking the door. The contact returned to the residence and attempted to secure the trim back to the windshield however, the trim could not be secured. The vehicle was taken to Expert Glass located at 509 South HWY 51 South Batesville, MI 38606, and the contact was provided an estimate. The vehicle was also taken to the dealer who also was provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 49,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving at 40 MPH and making a turn, the vehicle lost power steering and the steering wheel turned all the way to the right inadvertently, causing the contact to lose control of the vehicle. The contact stated that the vehicle spun out. The contact depressed the brake pedal, which caused the vehicle to stop. There were no warning lights illuminated. The contact was able to continue to drive the vehicle by forcefully steering the steering wheel. The dealer was not notified of the failure. The vehicle was diagnosed but not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The failure mileage was approximately 95,400. Estimate from the dealer confirming that the problem is rack and pinion, otherwise known as the power steering rack.

The 2016 Ford Explorer has a leaking water pump which Ford knows is an issue and has not issued a recall. The price of the pump is cheap but the labor is making this a $4000 maintenance cost.

The contact owns a 2016 Ford Explorer. The contact stated that upon the start of her vehicle, the air bag warning light was illuminated. The contact then took the vehicle to a dealer where they linked her failure to a customer satisfaction program; however, her vehicle was not included. The program stated that due to a faulty wiring connection in the rear second-row seat, the air bag warning light may illuminate. The contact was then referred to the manufacturer but received no assistance; the manufacturer then referred her to NHTSA. The vehicle had yet to be repaired. The failure mileage was approximately 44,000.

I have a 2016 ford explorer and like most of the other complaints on locked up steering. My explorer steering wheel has lock up with now warning lights and no codes. My ford dealership to get my vehicle in the mechanic bay had to call a tow truck. Luckily my vehicle was already at ford for other unrelated issues. After reading all of these incidents. Ford is really lucky no one has been killed or seriously injured.

Saludos. deseo reportar mi caso. tengo una guagua Ford Explorer 2016. tendiendo aprox. 4 años con ella. el Rack and Pinon de daña haciendo ruido fuerte. entiendo que es una falla de fabrica y deben incuirlo como re-call. gaste casi $3,000.00 para la reparacion. me encanta mi unidad y cumple con mis necesidades. pero este vehiculo de este año 2016 salieron debiles del tren delantero.

The contact owns a 2016 Ford Explorer. The contact stated that the trim located around the front driver side windshield loosened and detached from the vehicle while driving at highway speeds. The contact took the vehicle to the dealer where they replaced the trim on the front driver side windshield and tightened the trim on the front passenger side windshield. Despite the repair, the contact stated that the trim loosened again on both sides of the windshield. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.

My wife has been reporting experiencing nausea, dizziness, sleepiness and headaches during and after her drive home from work throughout October/November 2021and into December 2021. Our vehicle was involved in a high speed collision on December 24, 2021 while traveling EB on I-90 at approximately MP 101. I was driving at the time. It was at about 3:29pm. I couldn't quite recall what had happened and I was disoriented and confused for some time after the collision though I hadn't hit my head. Everyone else in the car had fallen asleep despite being well rested and it being the middle of the afternoon. My symptoms and condition were the same as oxygen deprivation. I believe exhaust has been getting into the cabin of our vehicle and causing my wife's symptoms and caused the accident. The vehicle is totalled.

My vehicle have been leaking coolant which causes the engine to overheat. I had the same issue in 2020 and had it repaired, which cost a lot of money to repair. I have not driven the vehicle as much since the last leak. Now 2 years later, it's the same issue. I don't have money like that to continuously repair a defect Ford has on it vehicles. Now I'm afraid to even drive my vehicle not knowing what might happen.

Air bag warning light fluctuates on/off at times. Connection pins under rear passenger seat appears to be the cause. No contact of pins

My rack and pinion steering column and power steering pump went out causing a hefty cost to replace and it is starting to fail again creating hazardous conditions while driving. I do believe there is a steering issue in these models. Also my power lift gate in the back closes without stopping automatically while I’m loading the rear or unloading. There is NO STOPPING SAFETY SENSOR, I HAD THE BACK CLOSE ON ME MULTIPLE TIMES AND ALMOST CRUSH ME. there is no safety sensor to stop the power lift gate from closing on you, I have had to crawl in my rear end to avoid being crushed by my liftgate! This is not safe!

3 weeks ago my vehicle has had an exhaust smell in the cabin, the car has been in the shop since. I started googling to see what the issue could potentially be and found your lawsuit. My vehicle is currently at Blake Utter Ford in Dennison TX getting diagnostics ran. My concern is my son and I have experienced nausea, dizziness, vomiting(my son), fatigue, and bloody noses after we exit the vehicle. Ford has known about this issue under Field service actions 17N03 and 19N05. If Ford has known of the issue why will they not make the issue an active recall? This is a health and safety concern, and could potentially be fatal. I have called Ford and filed an official complaint, there is nothing they will do since there are no active recalls on my vehicle, so we have to foot the bill?? They asked if I had a warranty, which I do, but if I didn't? This is would be a large expense. When I called [XXX] in McKinney, TX they didn't seem to care or know anything about the exhaust leak, they had a 10 day wait for diagnostics, with no rental vehicles. I called Blake Utter Ford where we purchased the vehicle, they have a 2-day wait for diagnostics, and same no rental vehicles. I have 3 children and two jobs I cannot be without a car. Who knows how long the repairs will take? I have never received any correspondence regarding the Class action suit, how can I be included? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, there was an abnormally strong odor coming into the cabin of the vehicle. The contact stopped the vehicle and rolled the windows down. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that Carbon Monoxide was leaking into the vehicle. After researching, the contact became aware that there were similar vehicles that were experiencing the same failure. The vehicle was not repaired. The manufacturer was contacted but provided no assistance; the contact was instead referred to the NHTSA for assistance. The approximate failure mileage was 98,000.

On January 4, 2022, while driving my children to school at 55pmh, my steering rack failed. I was able to get the vehicle parked before the steering wheel completely froze up. Multiple messages showed up on the dashboard, including a steering failure message. The vehicle was towed to my local mechanic, and he has determined that the steering rack needs to be replaced, at an estimate of $2200.00. The repair is scheduled to be done on 2/10/22.

The contact owns a 2016 Ford Explorer. The contact stated that while his wife was starting the vehicle, the “Steering Assist Fault-Service Required” and “Service Advance Tract” and “Hill Start Assist Not Available” warning lights illuminated. The contact stated that the vehicle lost power steering assist functionality. The contact’s father met his wife at the scene and was able to drive the vehicle to the residence driving the vehicle in manual steering mode. The vehicle was taken to the dealer and diagnosed that the steering rack needed to be replaced. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 66,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an unknown speed, the vehicle began to emit white smoke from the tailpipe. The vehicle was taken to a local mechanic where it was diagnosed with needing the head gasket replaced. The vehicle was not repaired. The contact stated that the check engine warning light was illuminated. The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 54,000.

Fuel pump fail

My wife was driving to work and the steering wheel just locked up on her and almost caused a serious accident out of nowhere

The contact owns a 2016 Ford Explorer equipt with Bridgestone Dueler Alenza Plus tires size P245/60/18 N/A, and DOT: RBVDRIM0916. The contact stated that while driving approximately 65 mph, a rotational noise was present coming from the front driver side of the vehicle. Upon inspection, it was discovered that the front driver side and passenger side tires had experienced cracking located above the tire bead area on the inside wall of the tire. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 41,000.

The airbag light comes on due to the connectors in the wiring harness used for the airbag and seatbelt restraint system. When the light is on the airbags will not deploy, making this a safety related issue. Ford has a technical service bulletin Ford TSB 16-0001 showing the issue. This is not covered for repair and the cost is $900.00 to $1100.00 per side (there are two sides) to replace the wire harness and connectors. https://www.tsbsearch.com/Ford/16-0001

The contact owns a 2016 Ford Explorer. The contact stated that the side panels on the rear passenger’s and driver’s side doors were cracked. The contact indicated that the failed body parts were attached to the vehicle by glue. The dealer was notified of the failure and the contact was given an estimate for the repair. The manufacturer was also notified of the failure and agreed to cover half the cost of repair. The contact was then referred to NHTSA for further assistance. The vehicle was not repaired. The failure mileage was approximately 50,000.

The contact owns a 2016 Ford Explorer. The contact indicated that the rear power-folding third-row passenger’s side and driver’s side seats would not properly fold down and remain secured. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was also contacted regarding the failure. The failure mileage was 100,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 70 MPH, the side panel on the passenger’s side detached from the vehicle. On another occasion, the plastic front pillar section on the passenger’s side suddenly detached from the vehicle. The contact indicated that the failed body parts were attached to the vehicle by glue. The local dealer and manufacturer were notified of the failure. The failure mileage was 47,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at 65 MPH, there was a loud snap sound and smoke came from the air vents. The contact rolled down the windows and pulled over while smoke was billowing from the vehicle. The vehicle was towed to an independent mechanic and diagnosed with engine and transfer case housing failure, where the transfer case housing was fractured in half. The vehicle was repaired with an engine and transfer case housing replacement. The dealer and Napleton Ford in Libertyville (1010 S Milwaukee Ave, Libertyville, IL 60048) were made aware of the failure but informed the contact that the vehicle was out of warranty and the parts for the repair were not available. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was approximately 88,000.

The contact owns a 2016 Ford Explorer. The contact stated that starting the vehicle, he noticed the airbag warning light illuminated and remained illuminated. The contact called the local dealer to schedule an appointment to have the vehicle inspected however, the dealer would not be able to inspect the vehicle for several weeks due to a staffing shortage. The vehicle was taken to an independent mechanic to be diagnosed. The contact was notified of an error message with the driver’s side rear airbags. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.