Page 23 of 34 · complaints 1,101–1,150 of 1,684

2014 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Electrical System
Filed Oct 19, 2018114,952 milesSC

DRIVER DOOR AJAR LIGHT IS CONSTANTLY COMING ON. THE INDOOR LIGHTS DO NOT POWER DOWN FOR A FEW MINUTES. THE ALARM BELL RINGS PERIODICALLY WHILE IN MOTION INDICATING THE DOOR IS AJAR. THE DOORS WILL NOT LOCK. THIS HAPPENS PERIODICALLY ON THE HIGHWAY AS WELL AS DRIVING AROUND TOWN. WHEN IN PARK, THE ALARM BELL WILL BEEP TWICE TO INDICATE THE DOOR AJAR SIGNAL IS ON, BUT THE DOOR IS LOCKED. THIS HAS HAPPENED SEVERAL TIMES WITHIN THE LAST SIX MONTHS.

Steering › Rack and Pinion
Filed Oct 17, 201852,940 milesKY

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE THE CONTACT'S HUSBAND WAS DRIVING 5 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL JERKED AND BECAME DIFFICULT TO TURN. ALSO, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED AND "STEERING FAILED" WAS DISPLAYED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (STUART POWELL FORD, INC., 225 S DANVILLE BYP, DANVILLE, KY 40422, (859) 238-1197) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION SEIZED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS 15916495. THE FAILURE MILEAGE WAS 52,940.

Steering
Filed Oct 10, 201862,500 milesMD

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 25 MPH, THE STEERING SEIZED WHEN MAKING A TURN. THE VEHICLE WAS ABLE TO BE DRIVEN HOME AND WAS LATER TAKEN TO NORRIS FORD (901 MERRITT BLVD, BALTIMORE, MD 21222, (410) 285-0200). THE DEALER STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE VEHICLE WAS REPAIRED BUT THE PARTS REPLACED WERE UNKNOWN. THE MANUFACTURER WAS CALLED AND STATED THAT THERE WAS NOTING THEY COULD DO SINCE THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER ADVISED THE CONTACT TO CALL NHTSA AND FILE A COMPLAINT. THE FAILURE MILEAGE WAS 62,500.

Power Train
Filed Oct 3, 201824,326 milesCO

TOTAL MILEAGE 24326, BROUGHT TO DEALER FOR OIL CHANGE AND SUSPECTED EXHAUST SMELL IN CABIN. MECHANIC'S ANSWER TO SMELL "THE SMELL IS THE PTU COMING APART INSIDE. THE OIL IS BLACK AND THERE IS METAL FILINGS ON THE PLUG. TRANSFER CASE NEEDS REPLACEMENT." DEALERSHIP SERVICE ADVISOR SAYS THIS IS VERY COMMON, "...HAVE DONE OVER A HUNDERED...". WAS CAUGHT ONLY BECAUSE SMELL WAS MENTIONED. SCHEDULED INSPECTION/OIL CHANGE OF TRANSFER CASE NOT REQUIRED FOR ANOTHER 6000 MILES. VEHICLE HAS NEVER TOWED ANYTHING AND IS NOT USED OFF-ROAD. VEHICLE AT DEALER HAVING TRANSFER CASE REPLACED.

Steering
Filed Sep 30, 201861,946 milesFL

AT 61946 THE ELECTRONIC POWER STEERING FAILED. WHILE THE WIFE WAS DRIVING SHE NOTICED A DISTINCTIVE NOISE WHEN SHE TURNED AND IT PULLED SUDDENLY TO THE LEFT. FORTUNATELY THERE WAS NO ACCIDENT. UPON A INTERNET I FOUND THAT FROM 2008-2013 FORD EXPLORERS HAD HAD RECALLS DEALING WITH THE ELECTRONIC POWER STEERING. AFTER READING PREVIOUS YEAR COMPLAINTS, I CAN SAY THEY STILL HAVE ISSUES WITH THE ELECTRONIC POWER STEERING. FORD NEEDS TO KEEP THE RECALLS GOING.

Steering
Filed Sep 23, 201899,655 milesNM

WHILE I WAS DRIVING IT HOME I FELT ON THE HIGHWAY I FELT THE STEERING WANTING TO BIND, WHEN I TURNED IT FELT AT AN INTERSECTION LIKE IT WAS STUCK AND COULD NOT GET IT TO TURN. I CAME HOME AND STOPPED THE VEHICLE, WHEN I TURNED IT OFF AND STARTED AGAIN THE STEERING WAS LOCKED. THE DISPLAY SHOWED STEERING PROBLEMS PLACE IN PARK. ALSO TRACK CONTROL WAS DISPLAYED.

Engine
Filed Sep 17, 201854,000 milesWA

HEADACHES BY MY HUSBAND AND MYSELF WHILE DRIVING OR RIDING. CARBON MONOXIDE READINGS FIRST TIME READ AT 11PPM ON A 10 MINUTE TRIP. CONTINUAL MONITERING READS AT 6-9 ON NORMAL DRIVING. READINGS AT 14 ON ACCELERATION. I FEEL IT'S UNHEALTHY AND SAFETO DRIVE THIS CAR DAILY.

Engine
Filed Sep 14, 2018115,000 milesMI

EXHAUST STARTED COMING INTO REAR OF VEHICLE. WE WERE ABLE TO SMELL IT WHEN THE CAR WAS STOPPED OR MOVING SLOWLY. PEOPLE IN THE BACKSEAT COULD SMELL IT BEFORE THOSE IN THE FRONT COULD.

Engine
Filed Sep 14, 201844,000 milesFL

ALL RECOMMENDED REPAIRS HAVE BEEN COMPLETED ON THE FORD EXPLORER AND EXHAUST FUMES ARE STILL PRESENT IN THE CABIN.

Fuel/Propulsion System
Filed Sep 13, 201880,000 milesPA

WHEN VEHICLE IS STOPPED BUT RUNNING THERE IS A GAS SMELL THAT COMES INTO THE CAR BUT IT DOES NOT HAPPEN ALL THE TIME NOR DOES IT LINGER FOR VERY LONG AFTER CONTINUING TO DRIVE AGAIN.

Unknown or Other
Filed Sep 10, 201895,090 milesVA

HEAVY SMELL OF EXHAUST IN THE SUV WHILE DRIVING CARBON DIOXIDE IS AN ISSUE WITH THIS MODEL. DRIVING IT MAKES ME FEEL SICK/LIGHT HEADED....

Steering
Filed Sep 3, 201866,700 milesNJ

STEERING BECAME HEAVY AND STIFF WITHOUT WARNING. TRACTION CONTROL AND STABILITY CONTROLS FAILED TO WORK CAUSING TROUBLE LIGHTS TO COME ON. TURN SIGNALS WILL NOT STAY ACTIVATED. STEERING FAULT INDICATOR ALSO ILLUMINATED. VEHICLE WAS BEING DRIVEN AT NORMAL SPEEDS ON A LEVELED CITY ROAD.

Engine
Filed Aug 31, 201810,000 milesNJ

WE BROUGHT THE VEHICLE TO THE DEALER AROUND WITH ABOUT 10,000 MILES ON MAY 2018 STATING WE SMELLED EXHAUST FUMES INSIDE THE VEHICLE. THEY PUT SOME TYPE OF RUBBER PLUGS IN THE LIFT GATE REAR HATCH. THIS DIDN'T CURE THE PROBLEM. BROUGHT THE VEHICLE BACK ON AUGUST 21, 2018 WITH 13,800 MILES AND TOLD THEM WHEN WE TRIED TO ENTER A FREEWAY WHILE ACCELERATING INTO TRAFFIC WITH THE A/C ON THERE IS A VERY PROFOUND ODOR OF EXHAUST FUMES INSIDE THE VEHICLE. THEY STATED THERE WAS A TSB ISSUED FOR THIS VEHICLE BACK IN 2016 FOR THIS ISSUE. BUT UNFORTUNATELY EVEN THOUGH THE CAR ONLY HAS 13,800 MILES ON IT NOW, IT IS OVER THE 3 YEAR WARRANTY PERIOD AND THE EXTENDED WARRANTY WE PURCHASED FROM THEM FOR 50,000 OR FIVE YEARS WON'T COVER IT EITHER. DEALER WANTS TO CHARGE US 1,100 FOR THE REPAIRS. WHICH SHOULD HAVE BEEN COVERED EARLIER IF WE WERE TOLD BACK IN 2016 THERE WAS A TSB FOR THIS PROBLEM WHILE IT WAS STILL UNDER WARRANTY. THIS CAR MAY BE FIVE YEARS OLD BUT IT ONLY HAD 10,000 MILES WHEN IT WAS BROUGHT IN THE FIRST TIME. CAR IS JUST ABOUT BRAND NEW AND THEY WANT US TO PAY FOR REPAIRS ON A NEW VEHICLE THAT HAS A DEFECTIVE EXHAUST SYSTEM.

Steering
Filed Aug 30, 201846,022 milesCA

2014 FORD EXPLORER SPORT. ON AUGUST 12 AFTER DRIVING @ 1 HOUR, I BRIEFLY TURNED THE VEHICLE OFF. RESTARTED THE CAR WITHIN 5 MINUTES TO BACK INTO MY GARAGE AND RECEIVED A "STEERING ASSIST FAULT" WARNING AND THE STEERING WHEEL SEIZED. TURNED THE VEHICLE OFF AGAIN, LET IT COOL A WHILE, THEN WAS ABLE TO BACK IT INTO THE GARAGE. THE FAILURE MILEAGE WAS 46,022. THIS WAS THE 2ND TIME THE STEERING FAILED WITH THE FIRST INSTANCE ON AUG 2, 2018. THE VEHICLE WAS TAKEN TO MARIN FORD AUG 28 (6995 REDWOOD BLVD, NOVATO, CA 94945 (415-914-1118) WHERE IT WAS DETERMINED THE ELECTRONIC POWER STEERING (EPAS) UNIT NEEDS TO BE REPLACED WITH @ COST OF $2500. THE MARIN FORD SERVICE ADVISOR, ROGER, INDICATED HE CONTACTED FORD AND WAS TOLD THIS WOULD BE COVERED UNDER WARRANTY OR BY ANY RECALL. UPON RESEARCHING THIS ISSUE, IT APPEARS IT IS NOT UNCOMMON, CERTAINLY FOR OLDER MODEL EXPLORERS AND OTHER FORD VEHICLES WITH EPAS STEERING. IT SEEMS THERE MAY BE A KNOWN HEATING PROBLEM AFFECTING THE EPAS THERMAL CONNECTORS THAT FORD HAS TAKING SOME EFFORTS TO MITIGATE, BUT NOT CORRECT (HEAT SHIELDING, AIR CHANNELING, ETC). SEE LINKS FOR OTHER INFO. HTTPS://WWW.YOUTUBE.COM/WATCH?V=SZHMXWCP9FO HTTP://WWW.CARPROBLEMZOO.COM/FORD/EXPLORER/LOSE-POWER-STEERING-PROBLEMS.PHP

Steering
Filed Aug 30, 201861,000 milesOH

MY WIFE DROVE OUR EXPLORER TO FT. WAYNE IN.(APRROX.20 MI.) TO GO SHOPPING. WHEN SHE GOT BACK INTO THE VEHICLE TO LEAVE PARKING LOT SHE WAS UNABLE TO STEER IT. SHE SAID THAT THE VEHICLE WAS MAKING NOISES WHEN SHE WOULD TURN THE STEERING WHEEL. MESSAGE CAME UP AS TRACTION CONTROL FAILURE AND TO PULL OF THE ROAD IMMEDIATELY. I HAD TO DRIVE OVER IN ANOTHER VEHICLE TO BRING THE VEHICLE HOME. IT TOOK EVERY EFFORT I HAD TO CONTROL THE VEHICLE HOME TO THE LOCAL FORD DEALER. THE FORD DEALERSHIP REPLACED THE STEERING GEAR ASSEMBLY FOR A TOTAL COST OF 1603.06$. THE VEHICLE ONLY HAS 61K MILES

Electrical System
Filed Aug 30, 201856,000 milesCA

THE DRIVER DOOR AJAR WARNING LIGHT REMAINS ON EVEN THOUGHT THE DOOR IS FIRMLY CLOSED. THE WARNING LIGHT PREVENTS THE DOORS TO LOCK WHILE THE CAR IS IN MOTION. WHEN THE CAR IS NOT IN MOTION AND THE WARNING LIGHT IS ON, THE KEY FOB ALARM DOES NOT ENGAGE THEREFORE INVITING CAR THEFT. THE WARNING LIGHT ISSUE BEGAN WHEN THE ODOMETER REACHED APPROXIMATELY 56,000 MILES.

Steering
Filed Aug 29, 2018100,000 milesMI

FORD EXPLORER LOOSES POWER STEERING. 2014 FORD EXPLORER LOOSES POWER STEERING WHILE DRIVING. SEVERAL CODES ARE GENERATED. THESE CODES MATCH THE CODES AND PROBLEMS WITH THE 2011-2013 FORD STEERING MODULES. I HAD IT HAPPEN WHILE DRIVING ON THE HIGHWAY WITH SAGNIFICANT LOSS OF STEERING CONTROL. I CONTACTED FORD AND THEY SAID THERE IS NOTHING THEY CAN DO. IV ATTACHED A PICTURE OF THE DIAGNOSTICS SCREEN FROM FORD.

Electrical System › Wiring
Filed Aug 29, 201860,000 milesTX

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (AUTONATION FORD ARLINGTON, 1400 I-20 W, ARLINGTON, TX 76017, (817) 200-4503) WHERE IT WAS DIAGNOSED THAT THE WIRE HARNESSES FOR THE REAR DRIVER AND PASSENGER SEATS NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 60,000.

Unknown or Other
Filed Aug 26, 201842,300 milesCO

WE ARE EXPERIENCING ABNORMAL AND EXTENSIVE EXHAUST FUMES IN THE CAB. WE HAD A LOCAL DEALER PERFORM THE NO CHARGE SERVICE OFFER BY FORD TO SEAL THE CABIN AND REPROGRAM THE AIR CONDITIONER BUT WE SOON REALIZED THIS DID NOT RESOLVE THE ISSUE. WE SCHEDULED TO HAVE THE VEHICLE INSPECTED AGAIN. WE RECEIVED A MESSAGE (WE HAVE A RECORDING) FROM THE SERVICE DEPARTMENT MANAGER THAT THERE WAS DEFINITELY AN ISSUE OF EXHAUST BEING PULLED INTO THE CABIN THAT THEY COULD NOT EXPLAIN. THEY SAID THEY WOULD CALL FORD FOR DIRECTION. THEY THEN CONTACTED US TO SAY THAT FORD TOLD THEM THIS IS NORMAL WHICH IS A CLEAR CONTRADICTION THAT IS HARD TO ACCEPT AS A CONCLUSION. MY WIFE WILL NO LONGER RIDE IN THE VEHICLE DUE TO THE SERIOUS AFFECTS FROM THE INTENSE FUMES DURING ACCELERATION. SHOULD I SEEK LEGAL REPRESENTATION? THERE IS A DEFINITE DISCREPANCY IN THE RESPONSE FROM THE TWO PARTIES.

Structure › Body
Filed Aug 25, 201850,300 milesCA

THE PLASTIC COVERING ON THE DRIVERS SIDE WINDOW PILLAR FLEW OFF WHILE GOING THROUGH AN AUTOMATED CAR WASH. AFTER INSPECTING THE PASSENGER SIDE I NOTICED IT IS LOOSE ALSO AND WILL PROBABLY FLY OFF AT SOME POINT ALSO.

Unknown or Other
Filed Aug 20, 2018IN

EXHAUST FUMES IN CABIN AREA, AFTER TAKING IT TO FORD DEALER FOR THEIR "UPDATE" THIS HAPPENS UNDER MODERATE ACCELERATION, HAS A NASTY ODOR AND HAS CAUSED ME TO HAVE A HEADACHE AT TIMES

Structure › Body
Filed Aug 15, 2018TX

FOR ABOUT 8 MONTHS I HAVE BEEN SUFFERING FROM DIZZINESS SPELLS THAT HAPPEN QUITE OFTEN, NAUSEA , HEADACHES, BLURRED VISION, AND ANXIETY THAT IS BROUGHT ON FROM THESE SYMPTOMS. I HAVE BEEN TO THE DOCTOR COUNTLESS TIMES ATTEMPTING TO FIGURE OUT THE PROBLEM OF THE CAUSE OF MY SICKNESS. BEFORE I FOLLOWED UP ON THE RECALL I WASN'T AWARE THAT MY CAR WAS BEING RECALLED FOR CARBON MONOXIDE CONCERNS. BUT IT ALL MAKES SENSE THE MAJORITY OF TIME I FEEL THESE SYMPTOMS IS EITHER WHEN I'M DRIVING OR HAVE FINISHED DRIVING. (NEXT DR'S VISIT I WILL REQUEST THEY DO LAB WORK FOR POTENTIAL CARBON MONOXIDE POISONING.) OF COURSE ALL THE SYMPTOMS LINGER BECAUSE OBVIOUSLY IT STAYS IN MY SYSTEM. I FEEL LIKE MY CAR IS MAKING ME REALLY SICK. I AM AFRAID TO DRIVE MY CAR THAT I HAVE HAD FOR 2 YEARS.

Unknown or Other
Filed Aug 15, 201844,000 milesWA

AFTER ACCELERATING TO HIGHWAY SPEEDS I GET EXHAUST ODORS. MUST NOTICED WHEN REAR AC IS ON.

Wheels › Hubcap/Cover
Filed Aug 14, 201889,124 milesVA

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 10 MPH, THE CONTACT STATED THAT THE REAR DRIVER SIDE WHEEL MADE NOISE. THE CONTACT NOTICED THAT THE HUB WAS LOOSE. THE VEHICLE WAS TOWED TO BARTON FORD (1600 N MAIN ST, SUFFOLK, VA 23434, 757-539-1595) AND THE CONTACT WAS INFORMED THAT THE PART WAS UNAVAILABLE AND WAS ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 89,124.

Steering
Filed Aug 9, 201840,627 milesNY

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LEO KAYTES FORD (145 NY-94, WARWICK, NY 10990, (845) 986-1131) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 40,627.

Unknown or Other
Filed Aug 8, 201861,000 milesTX

I NOTICED THE RUBBER STRIPPING ALONG THE RIGHT SIDE OF MY WINDSHIELD CAME LOOSE WHILE TRAVELING HOME ON THE HIGHWAY AND TORE AWAY. AFTER THAT, MY RIGHT SIDE WINDSHIELD PANEL (PILLAR) CAME DETACHED AND FLEW AWAY WHILE TRAVELING ON THE HIGHWAY.

Unknown or Other
Filed Aug 7, 2018OR

WHEN PLACED IN "PARK" IT DOESN'T REGISTER SOMETIMES. I HAVE TO FIDDLE WITH IT TO GET IT TO REGISTER THAT IT IS IN FACT IN PARK. OTHERWISE MY CAR BATTERY WILL DRAIN BECAUSE IT KEEPS THE POWER ON.

Steering
Filed Aug 3, 2018100,000 milesIN

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 70 MPH, THE POWER STEERING MALFUNCTIONED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (RUXER FORD LINCOLN, INC., 123 PLACE RD, JASPER, IN 47546, (812) 482-1200) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR FAILED. THE REPAIR WAS COMPLETED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS 100,000.

Power Train
Filed Aug 2, 201862,000 milesPA

TRANSFER CASE HAS LEAK AND NEEDS TO BE REPLACED ACCORDING TO FORD. VEHICLE HAS 62,000 MILES AND OUT OF WARRANTY. LEAK WAS DISCOVERED AT APPROX 57,000 MILES BUT WAS ASSUMED TO BE A LEAK FROM SLOPPY OIL CHANGE. REPORTED TO FORD CUSTOMER ASSISTANCE ON 8-2-2018. THEY SAID NO WARRANTY COVERAGE APPLIES. TOLD TO SAVE RECEIPTS FOR REPAIR WORK IN CASE OF A NHTSA RECALL.

Suspension
Filed Aug 2, 201848,600 milesMA

RIGHT REAR TOE LINK BROKE WHILE DRIVING ON THE HIGHWAY. STEERING WAS COMPROMISED. THE LEFT REAR TOE LINK ALSO SHOWED SIGNS OF STRESS. THIS EXPLORER WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 16V245000 PERHAPS FORD NEEDS TO EXPAND THE NUMBER OF CARS RECALLED DUE TO THIS ISSUE.

Unknown or Other
Filed Aug 1, 2018500 milesNC

SINCE THE EXPLORER WAS PURCHASED NEW IN 2014, WE HAVE EXPERIENCED STRONG EXHAUST FUMES IN THE CABIN AREA AFTER ACCELERATION IN EXCESS OF 3000 RPMS. OVER A YEAR AGO, DURING A ROUTINE SERVICE VISIT TO A FORD DEALERSHIP, THE TECHNICIAN ADVISED US THAT FORD WAS RECOMMENDING A SOLUTION INVOLVING PLACING "PATCHES" OM THE EXHAUST SYSTEM. WE AGREED FOR THE PROCEDURE TO BE DONE AND AFTER THAT DID NOT EXPERIENCE THE PROBLEM AGAIN UNTIL THE LAST TWO MONTHS. IF BEFORE ACCELERATING, THE VENT AND AIR CONDITIONING SYSTEM IS COMPLETELY SHUT OFF UNTIL ACCELERATION IS COMPLETED AND APPROXIMATELY 5 MILES HAVE BEEN TRAVELED, THE ODOR IS NOT DETECTED. WE HAVE DESCRIBED THE REOCCURRENCE OF THE PROBLEM TO THE LOCAL DEALERSHIP AND THEY HAVE CHECKED THE PATCHES AND REPORTED THAT THEY ARE STILL INTACT. THEY CANNOT OFFER ANY OTHER SOLUTION AND WE FEAR THAT THE FUMES MAY BE HAZARDOUS TO OUR HEALTH, AS WE CANNOT ALWAYS PREDICT THE NEED TO ACCELERATE.

Unknown or Other
Filed Jul 31, 201857,000 milesIL

WE JUST PURCHASED THE VEHICLE AND TOOK IT ON A ROAD TRIP WHEN DRIVING WE SMELT STRONG EXHAUST ODORS MORE SO WHEN ACCELERATING. WE DIDNT THINK ANYTHING OF IT UNTIL WE STARTED GETTING HEADACHES AND OUR 2 CHILDREN WERE COMPLAINING OF NAUSEA AND DIZZINESS AN LATER ON STARTED THROWING UP. OUR RETURN TRIP HOME WE DROVE WITH THE WINDOWS DOWN AS TO KEEP FRESH AIR IN THE CABIN. WE PARKED THE VEHICLE AND FOUND THERE WAS ALOT OF OTHER PEOPLE EXPERIENCING THE SAME ISSUE SO WE CALLED THE DEALERSHIP WE BOUGHT THE VEHICLE FROM AND ARE AWAITING TO HEAR BACK ON WHAT NEEDS TO BE DONE.

Engine
Filed Jul 30, 201860,668 milesMI

EXHAUST SMELL/FUMES WERE NOTICED TWICE ON A 3 HOUR TRIP. PASSENGERS IN THE VEHICLE FELT NAUSEATED AND HAD HEADACHES THAT WERE NOT PRESENT BEFORE THE TRIP AND WERE RELIEVED AFTER EXITING THE VEHICLE.

Unknown or Other
Filed Jul 26, 2018100,000 milesTX

WHEN SHIFTING THE CAR INTO PARK IT TAKES MULTIPLE ATTEMPTS FOR IT TO LOCK IN PARK AND SAFELY PARK THE VEHICLE. IN RESEARCHING THIS PROBLEM I'VE DISCOVERED THAT THERE ARE 100'S HAVING THIS ISSUE, AND AT $1300, TO REPAIR,WHY ISN'T IT RECALLED?

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Jul 26, 201875,000 milesMS

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 65 MPH AND WHILE ACCELERATING, THERE WAS AN ABNORMAL EXHAUST ODOR IN THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO THE PARK POSITION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (CROWSON AUTO WORLD, 541 MISSISSIPPI 15, LOUISVILLE, MS 39339, (662) 773-8070) WHERE IT WAS DIAGNOSED THAT THERE WAS NOT A SIGNIFICANT AMOUNT OF CARBON MONOXIDE DETECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

Structure › Body
Filed Jul 25, 2018105,000 milesFL

I WAS DRIVING ON THE INTERSTATE AND BOTH PIECES OF THE WINDSHIELD TRIM FLEW OFF WITHIN 10 MINUTES OF ONE ANOTHER. LUCKILY ONE WAS PARTLY DETACHED AND I WAS ABLE TO KEEP IT FROM FLYING AND HITTING ANOTHER VEHICLE, BUT THE OTHER ONE FLEW OFF. LUCKILY, IT DID NOT HIT ANOTHER VEHICLE, BUT EASILY COULD HAVE HIT A VEHICLE BEHIND OR BESIDE US.

Power Train
Filed Jul 19, 201839,789 milesSC

MY TRANSMISSION WILL NOT STAY IN PARK UNLESS I FORCE THE SHIFTER. FORD IS RECALLING 550,000 VEHICLES FOR THIS EXACT SAME PROBLEM. MY VEHICLE IS NOT INCLUDED IN THE RECALL. YA'LL SHOULD LOOK INTO THIS AS I BELIEVE THE 2014 FORD EXPLORER SHOULD BE INCLUDED IN THE RECALL.

Suspension
Filed Jul 17, 2018KS

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MEL HAMBELTON FORD, 11771 W KELLOGG ST, WICHITA, KS 67209, (316) 462-3673) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electronic Stability Control (esc)
Filed Jul 15, 201825,000 milesCA

THE "DRIVER DOOR AJAR' WARNING LIGHT STAYS ON WHEN ENTERING OR EXITING THE VEHICLE EVEN WHEN THE DOOR IS CLOSED. I HAVE TO SLAM IT SEVERAL TIME TO GET THE LIGHT TO GO OFF.

Steering
Filed Jul 13, 201871,000 milesCA

STEERING GEAR AND TIE ROD ISSUE. TIE RODS HAVE FAILED AND STEERING GEAR IS GOING OUT. DEALER RECOMMENDS COMPLETE REPLACEMENT. DIAGNOSIS IS THAT STEERING WILL LOCK UP WILL DRIVING ONCE STEERING GEAR COMPLETELY FAILS.

Steering
Filed Jul 12, 201857,000 milesMA

THE FIRST TIME, THE VEHICLE WAS IN THE GARAGE AND AS I WAS BACKING OUT, THE TRACTION CONTROL AND POWER STEERING ASSIST FAILURE WARNINGS CAME. I TURNED OFF THE CAR AND EVERYTHING SEEMED TO REBOOT. THE NEXT TIME I WAS JUST PULLING OUT OF A PARKING LOT, BUT THIS TIME, THE CAR TOOK NUMEROUS ATTEMPTS TO FINALLY REBOOT. THEN I WAS ON A HIGHWAY AND WAS BARELY ABLE TO MAKE IT TO THE BREAKDOWN LANE TO STOP AND TRY TO REGAIN POWER STEERING. THAT WAS VERY DANGEROUS! SHORTLY THEREAFTER, I TURNED ON THE CAR IN THE GARAGE, AND THE LIGHT CAME ON AND NEVER WENT OUT ALONG WITH THE POWER STEERING. MY QUESTION IS; WHY IS THIS EXACT PROBLEM A RECALL FOR 2011 2012 2013 EXPLORERS BUT NOT 2014? MY ACQUAINTANCE ALSO HAS AN EXPLORER AND IS EXPERIENCING THE SAME ISSUE. CLEARLY FORD IS AWARE OF THIS DANGEROUS MALFUNCTION.

Steering
Filed Jul 5, 201863,000 milesOH

WHILE DRIVING AT 70 MPH THE LEFT WHEEL FELT LIKE IT WAS GOING LEFT AND THE RIGHT FELT LIKE IT WAS GOING RIGHT WHILE HOLDING WHEEL STRAIGHT. VERY DIFFICULT TO CONTROL. THEN STEERING ASSIST FAULT MESSAGE AND TRACTION CONTROL LIGHT CAME ON.

Service Brakes, Hydraulic › Foundation Components › Disc › Caliper
Filed Jul 5, 201870,429 milesNY

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE THE DRIVER, A POLICE OFFICER, WAS TRAVELING VARIOUS SPEEDS, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. IN ADDITION, THE BRAKE WARNING INDICATOR ILLUMINATED. THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE BRAKE HOSE CONNECTED TO THE CALIPER HAD FRACTURED. THE DRIVER WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO A POLICE FACILITY WHERE AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FRONT PASSENGER SIDE BRAKE HOSE CONNECTED TO THE CALIPER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: CA3-15196031R3N7Z5. THE APPROXIMATE FAILURE MILEAGE WAS 70,429.

Engine
Filed Jul 4, 2018200 milesFL

EXHAUST FUMES COMING IN THROUGH A/C VENT UPON RAPID ACCELERATION. HAD ALWAYS BEEN A PROBLEM SINCE FIRST PURCHASING THE VEHICLE IN 2014. FORD HAS TRIED TO REPAIR PROBLEM FOUR TIMES AND IT IS STILL NOT FIXED. IT IS A DESIGN FLAW THAT FORD HAS NOT ADDRESS SINCE 2011 WHEN THIS MODEL FIRST CAME OUT AND STILL ARE PRODUCING THE VEHICLE WITH SAME DESIGN. THE REASON WHY THE FORD EXPLORER POLICE CARS HAVE MORE ISSUES IS NOT BECAUSE OF ALTERATION WITH THE VEHICLES IT IS BECAUSE THEY DRIVE THE VEHICLES FASTER AND THE HARDER YOU PUSH THE VEHICLE THE MORE YOU WILL NOTICE THE EXHAUST FUMES. THAT'S WHY THERE HAVE BEEN MORE ISSUE'S WITH FORD EXPLORER OLICE VEHICLES. THE ISSUE HAPPENS ALL THE TIME. THE VEHICLES NEED TO BE RECALLED BEFORE MORE PEOPLE GET HURT.

Engine and Engine Cooling › Exhaust System
Filed Jul 2, 201860,000 milesWA

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL ODOR WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RAY SCHULTENS FORD (2400 W 6TH ST, THE DALLES, OR) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO CRACKS IN THE HEADLAMP ASSEMBLIES. THE DEALER STATED THAT THE VEHICLE NEEDED ADHESIVE ADDED TO THE OPENING OF THE HEADLAMP ASSEMBLIES. THE VEHICLE WAS REPAIRED. THE CONTACT'S HUSBAND SUSTAINED HIGH HEMOGLOBIN LEVELS AND REQUIRED MEDICAL ATTENTION. ONE YEAR PRIOR TO THE FAILURE, THE CONTACT'S HUSBAND WAS HOSPITALIZED BECAUSE HIS BLOOD HEMOGLOBIN LEVELS WERE HIGH DUE TO CARBON MONOXIDE POISONING. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE VIN WAS NOT PROVIDED.

Air Bags
Filed Jul 2, 201899,852 milesCA

EXHIBITS AN AIR BAG WARNING LIGHT DUE TO HIGH RESISTANCE BETWEEN RCM AND SECOND ROW INFLATABLE SEAT BELT CIRCUIT

Engine
Filed Jul 2, 201827,782 milesIN

UPON ACCELERATION IN PASSING GEAR THERE'S A FOUL ODOR COMING THRU THE AIR VENTS. IT SMELLS LIKE AN OVER HEATED HAIR DRYER. IT'S BAD ENOUGH THAT THE WINDOWS NEED TO BE OPENED TO LET THE ODOR OUT. MY SUV IS IN THE SHOP FOR THE 2ND TIME IN A YEAR WITH THE SAME PROBLEM. TODAY'S DATE IS 07/02/2018

Engine
Filed Jun 26, 2018120,336 milesIL

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 55 MPH, THE STEERING WHEEL FAILED TO MOVE. THE FOLLOWING DAY, THE VEHICLE FAILED TO START AND THE OIL PRESSURE, STARTING SYSTEM FAILURE, TRACTION CONTROL, AND ENGINE COOLANT WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER (EXPRESSWAY FORD, 3800 HIGHWAY 62 W, MT VERNON, IN 47620, (812) 838-4366) AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY OR RECALL. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO HAVE THE VEHICLE TOWED TO THE LOCAL DEALER. ADDITIONALLY, THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 120,336.

Suspension
Filed Jun 23, 2018104,000 milesIN

I DISCOVERED THAT ON EACH SIDE 1 OF THE 2 BOLTS SECURING THE SUB-FRAME STABILIZER BRACKET TO THE BODY WAS MISSING AND THE OTHER ONE WAS ALMOST OUT. IN THE ATTACHED PARTS DIAGRAM THE BOLTS ARE HS1. THE CAR HAS 104,000 MILES AND IT IS CLEAR THAT HAD I NOT NOTICED THE REMAINING 2 BOLTS WOULD HAVE FALLEN OUT LEAVING THE REAR OF THE SUB-FRAME ABLE TO MOVE AROUND. THE MAIN SUB-FRAME BOLTS WOULD THEN HAVE COME UNDER INCREASED STRAIN AND THE SUSPENSION WOULD HAVE BEEN SUBJECT TO INCREASED MOVEMENT IN UNINTENDED DIRECTIONS.

Steering
Filed Jun 22, 201851,000 milesMO

2014 EXPLORER SPORT - ISSUE STARTED AS SMALL CLICK/POP WHEN TURNING WHEEL LEFT OR RIGHT AT LOW SPEED AROUND 48K MILES. ISSUE HAS ESCALATED AT 51K MILES TO STEERING LOCKING UP MID-TURN, IN-MOTION STILL AT LOW SPEED FOR 3-5 SECONDS UNTIL IT RELEASES ON ITS OWN.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2014 Ford Explorer → · Every Explorer year → · How the figures are calculated →