Page 9 of 17 · complaints 401–450 of 830

2012 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Steering
Filed Aug 9, 2019150,000 milesMI

THE VEHICLE WAS STARTED UP AND WENT TO BACK OUT OF A PARKING SPOT. THE VEHICLE WAS PRACTICALLY IMPOSSIBLE TO STEER. THE STEERING WAS THE WORSE EVER TO TRY TO TURN THE WHEEL. HAD TO PULL INTO ANOTHER PARKING SPOT AND PARK IT THERE. TURN THE CAR OFF. THEN CAME BACK A FEW HOURS LATER AND STARTED THE CAR AND THE STEERING WORKED FINE. THIS HAS HAPPENED ON PREVIOUS OCCASIONS WHEN STARTING THE VEHICLE. THE STEERING IS IMPOSSIBLE TO TURN THE WHEEL. AGAIN, THIS HAS HAPPENED TO ME BEFORE, BUT LUCKILY ONLY WHEN STARTING UP AND INITIAL DRIVING. IT HAS PROBABLY HAPPENED AT LEAST 4 TIMES TO ME AND AT LEAST 2 TIMES FOR MY WIFE. I HAVE HEARD OF OTHER PEOPLE'S STEERING STOP WHEN DRIVING!

SteeringCrash1 injured
Filed Aug 2, 2019130,000 milesGA

TL* THE CONTACT OWNED A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH AND MAKING A TURN, THE STEERING WHEEL WAS WOBBLING AND CRASHED INTO A TREE. THE VEHICLE FLIPPED INTO AN EMBANKMENT. THERE WERE NO WARNING INDICATOR LIGHTS ILLUMINATED. THE CONTACT SUSTAINED INJURIES TO THE NECK/BACK THAT REQUIRED MEDICAL ATTENTION. ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THERE WAS NO FIRE DUE TO THE CRASH. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE CONTACT CALLED FIVE STAR FORD LINCOLN OF WARNER (900 RUSSELL PKWY, WARNER ROBINS, GA 31088 (478) 273-8151) BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE INSURANCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER: CAS 21979461 BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER 19V435000 SUSPENSION. THE FAILURE MILEAGE WAS 130,000.

Engine
Filed Aug 1, 2019118,000 milesWV

CAR WON'T GO INTO PARK

Steering
Filed Jul 25, 201965,000 milesWV

WHEN TURNING LEFT STEERING WOULD NOT RETURN WITHOUT EXTREME FORCE ON MY PART. VERY DANGEROUS BECAUSE IT KEPT ME GOING LEFT AND WOULD CAUSE A WRECK. DEALER DUPLICATED THE STEERING PROBLEM. VEHICLE WAS IN MOTION. DEALER STATED THE PROBLEM WAS WITH THE STEERING GEAR: REFER TO RECALL 19V-435

Structure
Filed Jul 25, 201937,000 milesLA

MY 2012 FORD EXPLORER LEAKS FROM THE 3RD ROW SEATBELT. IT HAS RUINED THE CARPET IN THE BACK AND MOLDED IT. IT ALSO FILLED UP THE SPARE TIRE AREA WITH WATER AND RUSTED THE RIM OF THE SPARE TIRE AND THE INSIDE WHERE THE TIRE SITS. I DID NOT NOTICE THIS UNTIL MANY MONTHS AFTER I BOUGHT IT BECAUSE I WASN'T USING THE 3RD ROW AT THE TIME.

Unknown or Other
Filed Jul 23, 2019120,776 milesNY

WHEN THE VEHICLE IS STATIONARY AND I TURN ON THE VEHICLE IT DISPLAYS THE FOLLOWING MESSAGE "POWER STEERING ASSIST FAULT" AND THE STEERING WHEEL LOCKS AND I AM UNABLE TO MOVE THE VEHICLE UNTIL I TURN IT OFF AND TURN IT BACK ON AT LEAST 2 TIMES. I AM AFRAID IF THIS FAILS WHILE I AM DRIVING I COULD KILL MYSELF OR SOMEONE ELSE.

Electrical System
Filed Jul 23, 2019150,000 milesMI

LOST COMMUNICATION WITH THE CLIMATE CONTROL SYSTEM. THE WINDOWS LOCK UP, AND THE CAR BLOWS CONSTANT HEAT THROUGH DEFROST. NO HAZARDS CAN BE USED AS THE ENTIRE CONTROL PANEL IS OUT. VERY UNSAFE WITHOUT HAZARDS, LET ALONE FULL BLOWN HEAT WHEN ITS ALREADY . 105 OUTSIDE WITH THE HEAT INDEX.

Air Bags
Filed Jul 15, 2019UT

TAKATA RECALL

Steering
Filed Jul 12, 2019108,954 milesIA

POWER STEERING WENT OUT. MY VEHICLE IS PART OF THE RECALL. TOOK IT TO MCMULLEN FORD IN COUNCIL BLUFFS, IA. THEY TOLD ME I'M 300 MILES OVER THE RECALL AND IT WAS GOING TO COST $1,900 TO FIX. VEHICLE HAS 108,954 MILES ON IT.

Service Brakes
Filed Jul 11, 201994,000 milesIL

PURCHASE VEHICLE 2 21 2019 AND THE TWO ENGINE LIGHTS WARNING LIGHTS BREAKING DECELERATES WHICH IS VERY DANGEROUS DRIVING ON THE HIGHWAYS. SERVICE LIGHT TRACKING LIGHT STAYS ON AND THE VEHICLE DOES ALL THIS ON IT'S ON. I HAVE CONTACTED BY CHAT THE FORD CORPORATION ABOUT THIS SERIOUS ISSUE WITH THIS MAKE AND MODEL. I WAS TOLD THEIR WAS NO SERVICE BULLETIN SO THEY COULD NOT HELP ME. THEY REFUSE TO ADDRESS THE DANGEROUS MATTER THIS MAKE AND MODEL HAS VERY DANGEROUSAND THE LIGHTS ARE STILL ON. ALSO WITH THE ENGINE LIGHTS STAYING ON ALL THE TIME THE CRUISE CONTROL DOES NOT WORK.

Air Bags
Filed Jul 3, 201998,000 milesIL

AIRBAG LIGHTS HAVE COME ON AND OFF ON MY CAR FOR THE PAST FEW YEARS. FORD FIXED ISSUE ONE TIME UNDER WARRANTY. FAULTY WIRE CONNECTION IS WHAT I WAS TOLD AND EVERYTHING ELSE WAS FINE, ACCORDING TO FORD DEALERSHIP. MY AIRBAG LIGHTS ARE ON ONCE AGAIN AND IT APPEARS THIS IS A BIG PROBLEM WITH THE FORD EXPLORERS. IT SEEMS THAT 2011-2018 ARE AFFECTED BY SOME SORT OF AIRBAG MALFUNCTION. FORD IS NOT HELPING ANYONE AND PEOPLE ARE PAYING FORD HUNDREDS, IF NOT THOUSANDS OF DOLLARS TO FIX THE PROBLEM ONLY FOR THE PROBLEM TO STILL EXIST. IT IS WIDE SPREAD AND NOT JUST AN ISSUE IN CERTAIN CLIMATES. AT WHAT POINT DOES THE MANUFACTURER BECOME LIABLE FOR FAULTY SAFETY EQUIPMENT? WE ARE ALL BEING TOLD THAT OUR AIRBAGS WILL NOT DEPLOY IF IN ANY ACCIDENT, LARGE OR SMALL, AND TO ME THIS IS A HUGE PROBLEM. HOW MANY LIVES NEED BE LOST OR IN JEOPARDY BEFORE SOMEONE CAN HOLD FORD ACCOUNTABLE FOR THEIR OBVIOUS DEFECT? THIS IS MY ONLY VEHICLE AND I SIMPLY CANNOT AFFORD TO HAVE IT IN AND OUT OF THE SHOP FOR REPAIRS THAT SHOULDN'T EVEN NEED TO BE DONE IN THE FIRST PLACE. I HAVE SEVERAL SMALL CHILDREN THAT RIDE IN MY VEHICLE DAILY AND NOW I FEEL THEIR LIVES ARE AT RISK WHENEVER WE GO TO THE GROCERY STORE. I DON'T HAVE HUNDREDS OR THOUSANDS OF DOLLARS TO KEEP DUMPING INTO MY VEHICLE FOR A REPAIR THAT FORD SHOULD RECALL AND FIX THEMSELVES. THERE ARE A FEW TSB'S OUT AT FORD CURRENTLY FOR THE AIRBAG SYSTEMS AND THEY SEEM TO BE PRIMARILY AN ISSUE WITH NEEDING DIELECTRIC GREASE ADDED AT THE CONNECTORS. I HAVE F

Electrical System
Filed Jul 2, 2019118,875 milesOH

THE CONTROL PANEL THAT SHOWS THE REAR BACKING AND THEN SWITCHES TO CONTROLLING TEMPERATURE, RADIO, SEATS, ETC HAS FAILED. THERE IS NO BACKING ASSIST OR ANY CONTROLS FOR INTERIOR FUNCTIONS. THE FEATURE STOPPED WHEN IN MOTION AND HASN'T COME BACK ON SINCE.

Power Train
Filed Jul 1, 2019140,000 milesGA

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT TOOK THE VEHICLE TO BILLY HOWELL FORD LINCOLN (1805 ATLANTA HWY, CUMMING, GA 30040, (770) 887-2311) FOR ROUTINE SERVICE. THE DEALER NOTICED THAT THE POWER TRANSFER UNIT WAS LEAKING AND NEEDED TO BE REPLACED. TWO WEEKS PRIOR, THE VEHICLE WAS REPAIRED BY THE SAME DEALER PER NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 140,000.

Steering
Filed Jun 19, 2019132,000 milesNC

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING (EPS) FAILED AND THE EPS INDICATOR RANDOMLY ILLUMINATED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V286000 (STEERING) AND 14E001000 (STEERING); ALTHOUGH, THE FAILURE WAS THE SAME AS LISTED IN THE RECALLS. CLASSIC FORD OF SMITHFIELD (1698 E BOOKER DAIRY RD, SMITHFIELD, NC 27577, (877) 679-8179) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT A DIAGNOSTIC APPOINTMENT NEEDED TO BE SCHEDULED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION) AND THE DEALER WAS TO ALSO SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 132,000.

Air Bags
Filed Jun 18, 2019109,000 milesTX

THE SAME COMMON PROBLEM WITH EVERY SINGLE 2012 FORD EXPLORER. THE AIRBAG LIGHT CAME ON AND POSSIBLY DISABLED THE AIRBAG SYSTEM. ACCORDING TO HUNDREDS OF EXPLORER OWNERS THIS ISSUE IS AN ENDLESS MONEY PIT BECAUSE THERE IS NO PERMANENT FIX AND FORD REFUSES TO RECALL THE VEHICLE FOR THIS PROBLEM. THE COST FOR TURNING OFF THE LIGHT AT A FORD DEALERSHIP WILL BE UPWARDS OF $400 AND WILL ONLY TURN THE AIRBAG LIGHT OFF FOR A SHORT WHILE. I WAS PROMISED BY LOCAL FORD DEALER "THERE'S A HIGH PROBABILITY I'LL HAVE TO BRING THE CAR BACK IN FOR THIS ISSUES DOWN THE ROAD AND THEIR APOLOGIES BUT THERE'S NOTHING FROM FORD TO HELP ME COVER THE COST OF THIS REPAIR". UNSAFE RIP OFF.... PURE AND SIMPLE

SteeringCrash3 injured
Filed Jun 14, 201986,000 milesIN

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING AT A UNKNOWN SPEEDS AROUND A CURVE, THE STEERING WHEEL SEIZED AS A RESULT, THE DRIVER HIT A CURVE AND CRASHED INTO A BUILDING METAL POLE. THE DRIVER DID NOT SUSTAINED INJURY, THE FRONT AND REAR PASSENGERS SUSTAINED BUMP AND BRUISES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

Engine and Engine Cooling › Exhaust System
Filed May 24, 201961,467 milesKS

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT EXHAUST FUMES WERE PRESENT INSIDE THE VEHICLE. THE CONTACT'S SIX YEAR OLD DAUGHTER CONSTANTLY COMPLAINED OF SEVERE HEADACHES WITHIN FIFTEEN MINUTES OF BEING IN THE VEHICLE. THE VEHICLE WAS TAKEN TO JOHN NORTH FORD (3002 US-50, EMPORIA, KS 66801) WHERE THE CONTACT WAS INFORMED THAT THERE WOULD BE A CHARGE FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,467.

Power Train
Filed May 21, 201975,000 milesNC

EXPERIENCING HARD SHIFTS WITH A THUD. HAPPENS WHEN THE VEHICLE IS SLOWING DOWN THEN WHEN I ACCELERAT THERE IS A DELAY THEN A THUD WHEN IT FINALLY SHODTS INTO GEAR. APPARENTLY I'M NOT THE INLY ONE FROM WHAT IVE HEARD. I WISH FORD WOULD FIX THIS ISSUE. I HAVE TAKEN IT TO GARAGE BUT THEY WERE UNABLE TO DETERMINE THE ISSUE.

Power Train
Filed May 16, 201984,000 milesHI

TWICE IN 5 DAYS THE VEHICLE HAS 'AWD OFF' ERROR MESSAGE POP UP WHEN DRIVING AT 25MPH, AND HAS FORCED THE VEHICLE INTO IDLE WHILE IN TRAFFIC. ALL OF THE MECHANICS WE TALKED TO WON'T TOUCH THE VEHICLE BECAUSE THIS A KNOWN ISSUE, AND DIRECT US TO THE FORD DEALERSHIP TO HAVE IT SERVICED. THERE IS ZERO SENSE OF SAFETY WHEN DRIVING IT.

Electronic Stability Control (esc)
Filed May 16, 201961,000 milesNY

I HAD A SYNC BLACK SCREEN THE CENTRAL PROCESSING UNIT AND APIM WAS NO GOOD SO I HAD NO CONTROL OF ANYTHING LIKE THE HEAT DEFROST OR ANYTHING THAT CONTROLLED WITH THE TOUCH SCREEN INCLUDING THE REAR CAMERA AND SENSORS TO THE CAR AND FROM WHAT I READ THAT IS A KNOWN PROBLEM WITH THAT CAR OF THAT YEAR.

Structure › Body
Filed May 13, 201966,000 milesNY

WATER LEAKS IN THROUGH THE THIRD ROW SEAT BELT TENSIONER. WATER RUNS DOWN THE SEAT BELT AND POOLS ON THE FLOOR. THIS HAPPENS WHEN THE VEHICLE IS STATIONARY OR MOVING. WATER IN THE SEAT BELT ASSEMBLY IS A SAFETY RISK. I REPORTED IT TO FORD, THEY DECLINED TO FIX IT.

Air Bags
Filed Apr 20, 201943,500 milesNC

ON 4/17/2019 MY AIR BAG LIGHT CAME ON ITS NOT BLINKING JUST SOLID ITS BEEN ALMOST A WEEK AND LIGHT IS STILL ON. I HAVE RESEARCHED THIS ISSUE AND IT APPEARS TO BE A COMMON ISSUE WITH MY FORD YEAR AND MODEL. FROM WHAT I RESEARCHED NONE OF THE FORD REPAIRS HAVE PERMANENTLY REPAIRED THIS ISSUE. FROM I HAVE READ IN THESE COMPLAINTS IS THE AIRBAG WILL NOT DEPLOY WHEN THIS LIGHT IS ON WONDERING WHY THERE IS NOT A RECALL FOR THIS VERY DANGEROUS CONDITION. I AM NOT TAKEN MY CAR TO A FORD DEALER TO PAY HUNDREDS OF DOLLARS FOR A TEMPORARY FIX THIS NEEDS TO BE ADDRESSED ASAP.

Electronic Stability Control (esc)
Filed Apr 11, 2019TX

STEERING WHEEL LOCKS UP WHEN YOU START TRUCK AND HAVE TO TURN OFF AND RESTARTS TO GO AWAY

Steering
Filed Apr 11, 2019108,107 milesCA

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE STEERING WHEEL MADE AN ABNORMAL GRINDING NOISE WHEN TURNED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VIN WAS INCLUDED IN AN UNKNOWN RECALL. THE VEHICLE WAS THEN TAKEN TO GOSCH FORD OF TEMECULA (26895 YNEZ RD, TEMECULA, CA 92591, (951) 708-9148) WHERE IT WAS DIAGNOSED THAT A NEW POWER STEERING RACK NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL REPAIR COULD NOT BE PERFORMED BECAUSE THE VIN DID NOT MATCH THE VEHICLE. THE FAILURE MILEAGE WAS 108,107.

Steering
Filed Apr 1, 2019108,000 milesWI

POWER STEERING ASSIST FAULT CAME ON. 2014 A RECALL FOR THIS ISSUE. I JUST BOUGHT THIS VEHICLE 3 WEEKS AGO, CAN I STILL HAVE WORK DONE.

Steering
Filed Mar 17, 201980,000 milesTX

I HAVE BEEN EXPERIENCING 'POWER STEERING ASSIST FAULT' ERRORS ON STARTUP ON MY 2012 FORD EXPLORE FWD. THIS RESULTS IN COMPLETE POWER STEERING FAILURE WHICH MAKES IT IMPOSSIBLE FOR ME TO TURN THE WHEEL TO EITHER DIRECTION. I'VE READ THAT THERE IS A RECALL BUT FORD HAS NOT SENT ME ANY NOTIFICATIONS IN MAIL OR NOTIFIED ME WHEN I HAD THE CAR AT THE DEALERSHIP FOR SERVICE.

Steering
Filed Mar 12, 2019161,000 milesOK

VEHICLE WAS IN MOTION WHEN POWER STEERING LOCKED UP AND ALL DASH LIGHTS FLASHED. RESULTED STRANDED ON SIDE OF BUSY ROAD AND ALL POWER STEERING FAILED. WAS DRIVING SIDE STREET AT TIME OF OCCURRENCE. I MADE MULTIPLE ATTEMPTS TO CONTACT FORD CORPORATE TO RESOLVE AND THEY REFUSE TO COVER UNDER GUARANTEED RECALL OF THE POWER STEERING RACK AND PINEON. I HAVE AUTO SERVICE CENTER REPAIRS WITH A REPAIR COST OF $2000.00. PLEASE ASSIST IN COVERING THIS COST FOR REPAIRS UNDER WARRANTY RECALL. I HAVE ONLY OWNED THIS VEHICLE FOR 2 YEARS. THANK YOU.

Steering
Filed Mar 11, 2019960,400 milesMA

THE POWER STEERING ASSIST FAULT WILL RANDOMLY SHUT DOWN MY ABILITY TO STEER THE VEHICLE. THIS HAPPENED ONCE WHILE LEAVING MY DRIVEWAY TO TAKE MY KIDS TO THE BUS STOP. I COULD NOT BUDGE THE STEERING, I LOST ALL CONTROL. I TURNED THE VEHICLE OFF, THAN RESTARTED IT, THE ASSIST FAULT WAS NOT ON NOW AND I WAS ABLE TO DRIVE. LUCKILY THIS OCCURRED BE FOR I LEFT MY DRIVEWAY BECAUSE YOU LOOSE ALL CONTROL OF THE STEERING. OTHER TIMES IT COMES ON WHEN I START THE VEHICLE AND WILL NOT GO OFF RIGHT AWAY, LEAVING ME STUCK AT WORK, GROCERY STORE SO ON. MY CAR IS NOW IN MY DRIVEWAY WITH THE FAULT ON. I HAVE TRIED EVERYDAY, BUT THE CAR IS NOT DRIVABLE AND THE FAULT WILL NOT SHUT OFF THIS TIME. I HAVE ONLY OWNED THIS CAR FOR TWO YEARS AND ONLY DRIVE IT WHEN I HAVE TO. I DON'T FEEL SAFE IN A CAR THAT LOOSES STEERING AT ANY TIME. IF I'M ON THE HIGHWAY WHEN IT SHUTS DOWN I FEEL THIS IS RISKING LIFE AND SAFETY OF MYSELF AND ANYONE AROUND ME.

Fuel/Propulsion System
Filed Mar 11, 2019195,000 milesIL

MONDAY, FEBRUARY 18, 2019 WHEN I STARTEDMY CAR I STARTED SMELLING A STRONG ORDER OF A NATURAL GAS SMELL COMING FROM MY CAR. IT GETS SO BAD THAT I HAVE TO ROLL DOWN THE WINDOWS AT TIMES. I CONTACTED FORD REGARDING THIS HOWEVER THEY SAID THATT SINCE ME CAR IS OUT OF WARRANTY IT WILL BE BE COVERED AND THERE ARE NO CURRENT RECALLS ON THIS VEHICLE. IT'S A CONSTANT GAS SMELL WHETHER I'M DRIVING, IDLING, OR PARKED. THIS IS NOT SAFE.

Steering
Filed Mar 1, 2019130,400 milesOK

POWER STEERING LOCKS UP AND NEEDS REPLACEMENT. FORD DEALER CLAIMS THIS IS NOT COVERED UNDER RECALL, AND VIN SEARCH INDICATED NO OPEN RECALL FOR THIS VEHICLE. DEALER HAS RESET VEHICLE COMPUTER AND THAT MAY BE WHY NO OPEN RECALL SHOWS UP. INTERNET SEARCHES INDICATE THAT THIS IS A VERY COMMON PROBLEM AND SHOULD HAVE BEEN COVERED UNDER A PREVIOUS RECALL, BUT THERE IS NO EVIDENCE THAT THE VEHICLE EVER HAD RECALL WORK DONE. SO FAR THE PROBLEM ONLY PRESENTS ITSELF UPON INITIAL STARTUP WHILE THE VEHICLE IS STATIONARY. HOWEVER, INTERNET SEARCHES SHOW THAT OTHERS HAVE HAD STEERING LOCK UP WHILE IN MOTION, CAUSING VEHICLE ACCIDENTS.

Steering
Filed Feb 26, 2019100,100 milesIA

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. APPROXIMATELY TWO AND A HALF YEARS AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), THE STEERING ABILITY FAILED AND THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JUNGE CEDAR RAPIDS (319-393-6500, LOCATED AT 1200 BOYSON RD, HIAWATHA, IA 52233) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,100.

Steering
Filed Feb 25, 2019150,700 milesMS

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE POWER STEERING FAILED, WHICH MADE THE STEERING WHEEL VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO WATSON QUALITY FORD (6130 I 55, JACKSON, MS) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ELECTRIC STEERING GEAR WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,700.*BF *JB

Unknown or Other1 injured
Filed Feb 23, 2019CT

MY EXPLORER SMELLS VERY STRONGLY OF EXHAUST WHEN ACCELERATING. IT MAKES ME NAUSEOUS AND PASSENGERS DO NOT WANT TO GET IN MY CAR ' I DON'T WANT TO GET IN MY CAR. FORD'S CUSTOMER SERVICE PROGRAM HAS NOT ADDRESSED THE ISSUE AND THEY HAVE NOT EVEN ACKNOWLEDGED THE ISSUE. PLUGGING UP TWO SMALL PLUGS IN THE TRUNK AND REPROGRAMMING THE AIR CONDITIONING/HEAT SYSTEM DOES NOT ADDRESS AN APPARENT EXHAUST LEAK. I HAVE SPOKEN WITH EMPLOYEES OF FORD, SEEN COUNTLESS STORIES ONLINE ' THIS ISSUE IS NOT UNKNOWN OR UNDIAGNOSABLE. I HOPE THAT THE NHTSA MAY PROVOKE FORD TO DO THE RIGHT THING BEFORE SOMEONE GET SERIOUSLY HURT.

Power Train
Filed Feb 18, 201949,152 milesCA

AT BEGINNING, VEHICLE FREQUENTLY SUDDENLY REDUCE THE SPEED WHILE DRIVING, THEN I EXPERIENCED THE DIFFICULTY TO START THE ENGINE IN THE MORNING. MISS FIRE OF THE ENGINE EXPERIENCED DURING BOTH IN DRIVING AND MORNING ENGINE START. THE VEHICLE ALSO ACCELERATE WHEN THE DRIVING SPEED AROUND 20 MPH IN CITY DRIVING, AND SUDDENLY REDUCING THE SPEED WHEN IT IS AROUND 80 MPH ON HIGHWAY. SO I DECIDED TO SEND IT TO A LOCAL REPAIR SHOP FOR FINALLY I PARKED INSIDE OF THE GARAGE AND WAITING TO DELIVERY IT DIAGNOSTIC, BUT THE REPAIR SHOP COULD DETECT ANYTHING WRONG IN MECHANIC, THEREFORE THEY RECOMMEND NE SEND IT TO FORD DEALER FOR FURTHER TESTING. AFTER STORE THIS VEHICLE IN THE GARAGE FOR FEW DAYS, THE ENGINE CAN NOT START AT ALL. I HAD TO TOW IT TO FORD DEALER FOR FURTHER TESTING. THE ONLY ERROR FORD DEALER FOUND IS THE RE-INSTALLATION OF PCM SOFTWARE. WHICH FORD HAD A RECALL ON THIS VEHICLE, THE RECALL WORK WAS PERFORMED BY THE SAME FORD DEALER ON 11-15-2016. AFTER LAST WEEK RE-INSTALL THE PCM SOFTWARE BY FORD DEALER, I STILL EXPERIENCE THE UNEVEN SHAKING WHEN THE ENGINE ACCELERATE TO 4000 RPM (NOT DRIVING CONDITION), AS WELL AS THE DIVING SPEED CLOSE TO 80 MPH ON HIGHWAY. BUY FORD DEALER CLAIMS THESE SYMPTOMS ARE VERY NORMAL OF THE FORD EXPEDITION.

Engine
Filed Feb 14, 201970,000 milesKY

OIL IS COLLECTING AT MY AIR INTAKE. I HAVE REPLACE THE PCV VALVE BUT IT IS STILL LEAKING OIL ONTO MY AIR FILTER. THIS IS ALSO CAUSING FUMES IN THE VEHICLE.

Unknown or Other
Filed Feb 9, 201963,000 milesTN

COULD NOT FILL MY GAS TANK BECAUSE IT WAS BLOCKED BY SOME PIECE OF METAL. AT A GAS STATION. WENT TO AN AUTO REPAIR SHOP AND THE MECHANIC HAD TO USE 2 SCREWDRIVERS TO PUSH THE METAL OBSTACLE AWAY. I WAS THEN ABLE TO PUT GAS IN.

Unknown or Other
Filed Feb 4, 2019116,000 milesFL

AS I WAS DRIVING ON THE HIGHWAY OUT OF NO WHERE I HEARD A FLAPPING NOISE COMING FROM THE DRIVERS SIDE OF THE WINDSHIELD, THE SAW A BLACK PIECE OF RUBBER IMMEDIATELY FLAPPING AROUND. I IMMEDIATELY SLOWED DOWN AND WENT TO PULL OVER TO SEE WHAT IT WAS. THEN I HEARD A LOUD 'POP" AND SAW THIS BLACK THING FLY PASS ME. WHEN I GOT OUT I REALIZED THE BLACK PILLAR MOLDING ON THE DRIVER'S SIDE OF THE WINDSHIELD HAD FLOWN OFF. SIMILARLY ENOUGH, MY ROOM MATE HAS THE SAME YEAR AND MODEL VEHICLE, ABOUT A WEEK AFTER MINE FLEW OFF, HER PASSENGER SIDE DID THE SAME THING, ONLY DRIVING ON RESIDENTIAL ROADS (SLOWER SPEED). THIS PIECE IS ABOUT 2 FEET LONG, AS A PROJECTILE FILING OFF A VEHICLE IN MOTION IT VERY EASILY COULD HAVE CAUSED AN ACCIDENT OR HIT A PEDESTRIAN.

Engine
Filed Feb 1, 201988,500 milesDE

I HAVE AN EXHAUST SMELL COMING FROM MY VENTS. THIS ODOR IS PRESENT IN THE FRONT AND BACK SEATS OF THE CAR. IT IS PRESENT WHEN THE VEHICLE IS IN MOTION, AS WELL AS WHEN IT IS STATIONARY. IT HAPPENS AT RANDOM TIMES AND CAN HAPPEN WHILE DRIVING AT A SLOWER RATE, AND WHILE DRIVING AT HIGH SPEEDS. THE DEALERSHIP CANNOT IDENTIFY THE SOURCE OF THE SMELL.

Electrical System
Filed Jan 29, 2019FL

THE CAR HAS WATER LEAKS, I STARTED HAVING PROBLEMS WITH ELECTRICAL FUNCTION AND FEAR OF FIRE OR CONTACT IN MY CAR .

Steering
Filed Jan 25, 201978,000 milesIL

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE PULLING OUT OF THE DRIVEWAY AT AN UNKNOWN SPEED, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CONTROL MODULE NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CALLED, BUT THE CONTACT DID NOT SPEAK WITH ANYONE. THE FAILURE MILEAGE WAS 78,000.

Steering
Filed Jan 21, 2019100,295 milesTX

WHILE DRIVING ON A RURAL ROAD WARNING LIGHTS CAME ON. PULLED OVER, TURNED VEHICLE OFF. TURNED BACK ON. COMPLETE POWER STEERING FAILURE. APPEARS TO BE SAME ISSUE AS PREVIOUS RECALL.

Structure › Body
Filed Jan 17, 2019FL

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE BLACK PLASTIC TRIM NEAR THE DRIVER'S SIDE WINDOW FRACTURED AND SCATTERED ACROSS THE HIGHWAY. AS A RESULT, THE CONTACT'S VISIBILITY WAS IMPAIRED. THE CONTACT CHECKED THE REARVIEW MIRROR AND NOTICED THE VEHICLE BEHIND HER SWERVE TO AVOID THE DEBRIS ON THE ROADWAY. KISSELBACK FORD (1118 13TH ST, ST CLOUD, FL 34769, (407) 892-5477) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE PART MAY BE ORDERED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

Steering
Filed Jan 13, 2019106,000 milesSC

START CAR AND EPAS STEERING DOES NOT WORK. RESTART A COUPLE OF TIMES WAS ABLE TO DRIVE JUST ONCE. THE NEXT DAY EVEN RESTARTING THE CAR DID NOT WORK. I SEE THAT THEIR WAS A RECALL FOR THIS ISSUE. I HOPE FORD FIXES THIS ISSUE UNDER THE RECALL.

Vehicle Speed Control
Filed Jan 3, 201958,900 milesTX

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE THROTTLE BODY ASSEMBLY WAS FAULTY. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT ACCELERATE. THE CONTACT PULLED THE VEHICLE OVER AND IT STARTED SHAKING. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT OPERATED NORMALLY. SAMES FORD (4721 AYERS ST, CORPUS CHRISTI, TX 78415, (361) 851-7600) DIAGNOSED THAT THE THROTTLE WAS FAULTY AND PROVIDED THE REPAIR COST. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND ADVISED THE CONTACT TO SAVE THE RECEIPTS FOR REIMBURSEMENT IF A RECALL WAS ISSUED. THE FAILURE MILEAGE WAS 58,900. *TT CONSUMER STATED CAR WOULD NOT ACCELERATE ON A BUSY ROAD. PROBLEM WAS FIXED.*JB

Air Bags
Filed Dec 28, 201890,000 milesCA

THIS IS A SAFETY ISSUE - AIR BAGS COULD MALFUNCTION AT ANYTIME DUE TO MISCOMMUNICATION WITHIN THE SYSTEM. AIR BAGS CAN DEPLOY AT ANYTIME OR CAN FAIL TO DEPLOY WHEN NECESSARY. AIR BAG LIGHT TURNS ON AND STAYS ON. ACCORDING TO FORD DEALER THIS IS A KNOWN ISSUE BUT HAS NOT YET BEEN RECALLED. SEAT BELT BUCKLE REPLACED, AIR BAG DIAGNOSTIC MODULE REPLACED, PROGRAM CONTROL MODULE AIR BAG REPROGRAMED. LIGHT CONTINUES TO TURN ON. HAS A WIRE HARNESS ISSUE L/F DOOR MODULE SRS - WIRING LOOM NEEDS TO BE REPLACED.

Steering
Filed Dec 26, 2018175,405 milesNC

IN 2014 THERE WAS A RECALL FOR MY VEHICLE. IT WAS NOT FIXED BECAUSE WHEN CHECKED MY CAR DID NOT SHOW ANY PROBLEM. NOW I CANNOT DRIVE MY CAR DUE TO POWER STEERING ASSIST FAULT. I CALLED THE DEALERSHIP AND WAS INFORMED THEY CANNOT FIX MY CAR BASED ON WARRANTY BECAUSE IT PREVIOUSLY CHECKED OUT FINE. THIS CAR IS NOT SAFE TO DRIVE AND QUITE EXPENSIVE TO FIX. WHY CAN'T THE RECALL STILL APPLY TO MY CAR. MY CAR WAS IN MY DRIVEWAY WHEN IT HAPPENED SO THANKFULLY NO ONE WAS HURT. BUT THE DANGER REMAINS IF I HAVE TO DRIVE IT ANYWHERE WITHOUT BEING ABLE TO GET IT FIXED.

Steering
Filed Dec 19, 2018150,950 milesPA

OUR POWER STEERING FAILED COMPLETELY ON 12/17/2018. EXACT SYMPTOMS AS DESCRIBED IN FORMER RECALL 14V286000 - SOMEHOW FORD WAS ABLE TO CHANGE THIS RECALL TO AN EXTENDED WARRANTY WHICH LAPSES AT 150,000 MILES. OUR VEHICLE FAILED AT 150,950 MILES - RENDERING IT EXTREMELY DANGEROUS AND IMPOSSIBLE TO CONTROL. REPAIR COSTS OVER $2300. HOW THE NHTSA CAN ACCEPT SUCH AN AGREEMENT AS AN EXTENDED WARRANTY IN PLACE OF A BLANKET RECALL DEMONSTRATES THE POWER OF THE AUTO-MAKER LOBBY AT THE EXTREME DETRIMENT AND DANGER TO THE AMERICAN PUBLIC. FORD AND NHTSA SHOULD BE ASHAMED.

Electrical System
Filed Dec 19, 20181 milesNJ

POWER STEERING FAULT. THE POWER STEERING JUST STOPPED WORK WHILE I WAS DRIVING WITH NOW WARMING UNTIL IT WAS COMPLETELY INOPERABLE. I NEARLY CRASHED IT TO AN ON COMING CAR IN THE PARKING LOT OF MY GYM. I NOTICE THERE WAS A RECALL FOR THIS MAKE AND MODEL BUT WHEN I DID A VIN SEARCH MY TRUCK WAS NOT REGISTERING A RECALL.

Structure › Body
Filed Dec 18, 201880,000 milesFL

WINDSHIELD SIDE MOLDING BRAKING APART AND FLYING OFF DURING DRIVE.

Steering
Filed Dec 7, 20181 milesMS

WHILE I WAS ABOUT TO MAKE A TURN AT A FOUR-WAY STOP, THE POWER STEERING ASSIST NOTIFICATION CAME ON AND MY STEERING WHEEL LOCKED. I RAN UP ONTO THE SIDEWALK. HAD THERE BEEN ANY PEDESTRIANS, THEY WOULD HAVE GOTTEN HIT.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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