2012 Ford Explorer complaints

WATER IS LEAKING FROM THE ROOF THAT CAUSES ELECTRICAL ISSUES. BAD DESIGN BY FORD IN WHICH SEAL SEAMS NOT PROPERLY INSTALLED, WHICH CAUSE LEAKS INSIDE VEHICLE.

I OWN A 2012 FORD EXPLORER. RECENTLY I RECEIVED A WARNING ON THE DASHBOARD INDICATING THAT THERE IS A "POWER STEERING ASSIST FAULT. " THIS HAPPENED WHILE I WAS DRIVING THE VEHICLE WITH MY FAMILY (LUCKY AT A LOW SPEED). I AM AWARE OF A RECALL FOR THIS ISSUE. IN SHORT, THE RECALL COVERS 2011-2013 EXPLORERS AND MANDATES THAT FORD REPLACE FIRST THE SOFTWARE FOR THE STEERING RACK ASSEMBLY AND IF THAT DOES NOT RECTIFY THE PROBLEM THEN THE ENTIRE STEERING RACK ASSEMBLE ITSELF. I VISITED MY LOCAL FORD DEALER WHO DIAGNOSED THE ISSUE AND STATED THAT THE ENTIRE STEERING RACK ASSEMBLE FAILED AND NEEDED TO BE REPLACED. THEY ALSO INFORMED ME THAT MY VEHICLE IS NOT COVERED UNDER THE RECALL. MY QUESTION IS WHY? A KNOWN STEERING ISSUE FOR 2012 EXPLORERS IS CLEARLY EVIDENT ON MY VEHICLE. SEEMS FORD IS PASSING THE BLAME FOR A KNOWN ISSUE! I MUST NOTE THAT THERE ARE ONLY 45,000 MILES ON THIS VEHICLE AND FOR THIS TO FAIL WITH SO FEW MILES (WHILE I WAS DRIVING) IS UNACCEPTABLE. IT IS UNCLEAR TO ME WHY FORD WOULD NOT COVER THIS UNDER THE RECALL ESPECIALLY SINCE IT IS A MAJOR SAFETY ISSUE. NHTSA CAMPAIGN NUMBER: 14V286000 *TR

FORD SPAIN UNABLE TO CONDUCT RECALLS DUE TO NO PARTS AVAILABLE FOR EXPLORER 2012. DISCUSSED WITH. *TR

WHILE DRIVING ON THE EXPRESSWAY, DOWN A STRAIGHT STRETCH OF ROAD THE MOLDING ON MY DRIVER'S SIDE WINDOW TRIM FLEW OFF. THERE WERE NO CRACKS OR DAMAGE TO IT PRIOR TO THIS HAPPENING. AFTER I LEAVING MY DESTINATION, THE STICKY RUBBER UNDERNEATH CAME LOOSE, FLAPPING AGAINST MY WINDSHIELD AND DRIVER SIDE WINDOW UNTIL IT FLEW OFF, HITTING THE CAR BEHIND ME. I WAS ALSO ON THE EXPRESSWAY DOING AROUND 75 MPH WHEN THIS INCIDENT OCCURRED. *TR

RECALL REPAIR FAILED. SAME ISSUE AND FORD DECLINES TO REPAIR. *TR

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE TURBO BOOST FAILED TO OPERATE AS INTENDED. THERE WAS AN ABNORMAL NOISE ONCE THE TURBO WAS ACTIVATED. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO HIXSON AUTO-PLEX (2506 S MACARTHUR DR, ALEXANDRIA, LA 71301) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TURBO BOOSTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

MY TRUCK BURST INTO FLAMES 🔥 AND BURN TO THE GROUND WHILE PARKED IN THE DRIVE WAY. *TR

MY POWER STEERING AND POWER ASSIST WENT OUT FOR A SECOND TIME AFTER BEING REPLACED UNDER A RECALL MAKING IT HARD TO STEER AND TEARING UP OTHER PARTS IN MY VEHICLE. I WAS TOLD BY A FORD DEALERSHIP THAT THE RECALL WAS ONLY GOOD TO BE REPLACED ONCE AND I WOULD HAVE TO PAY FOR IT A SECOND TIME. *TR

MY WIFE AND KIDS WERE DRIVING OUR 2012 FORD EXPLORER ON THE HIGHWAY WHEN THE DASHBOARD GAVE A NOTICE OF "SERVICE POWER STEERING" AND "SERVICE ADVANCETRAC". THE SUV INSTANTLY LOST ALL POWER STEERING AND MY WIFE HAD TO MUSCLE THE VEHICLE OFF THE HIGHWAY. AFTER TAKING SOME TIME TO LOOK INT WHAT COULD BE THE CAUSE I ENDED UP HAVING IT TAKEN TO THE GERMAIN FORD OF BEAVERCREEK. UPON DIAGNOSES THEY STATED THAT THE ELECTRIC POWER STEERING GEAR HAD BECOME FAULTY. I ASKED IF THIS WAS COVERED UNDER THE 'FIELD ACTION NOTICE' OR THE RECALL THAT WERE AVAILABLE FOR THIS ISSUE THAT I HAVE SEEN ALL OVER THE INTERNET. IT WAS EXPLAINED THAT DUE TO BEING 9,900 MILES OVER THE WARRANTY OF THE FIELD ACTION NOTICE THEY WOULD NOT COVER IT, EVEN AFTER A ASKING THROUGH A PROVISIONAL REQUEST TO FORD. I CALLED FORD CUSTOMER SERVICE AND WAS ADVISED THAT THIS SUV HAD THE INITIAL RECALL ON THE ELECTRIC POWER STEERING BACK IN 2014 AND THAT THIS FIELD ACTION NOTICE IS A FOLLOW-UP COVERAGE FOR THAT. I STATED THAT THIS FIX MUST STILL HAVE ISSUES AND WAS ADVISED THAT FORD HAS THE THOUGHT THAT IF SOMETHING WAS WRONG I WOULD HAVE BROUGHT IT IN BEFORE THE 150K/10 YR MARK. I STATED WE DIDN'T KNOW ANYTHING WAS WRONG UNTIL NOW.

STARTED MY 2022 FORD EXPLORA , AND AS I STARTED TO BACK OUT OF MY PARKING SPACE I NOTICED I COULD NOT STEER WITH THE STEERING WHEEL , THE STEERING FROZE ON ME . I ATTEMPTED TO START THE VEHICLE ONCE MORE AND I FOUND MY SELF IN THE SAME SITUATION WITH MY STEERING FROZEN . I TRAVELED OVER 78 MILES WITH NO STEERING CAPABILITY.

PASSENGER SIDE STRUT MOUNT BROKE CAUSING NOISES WHEN TURNING EITHER DIRECTION. MAKING STEERING HARD. WHEN LOOKING FOR REPLACEMENT PART, IT WAS HARD TO LOCATE BECAUSE THIS SEEMS TO BE A COMMON PROBLEM AND PARTS CAN'T BE KEPT IN STOCK

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUT OFF AND THE LOW OIL PRESSURE WARNING LIGHT FLASHED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH BOTH A DEFECTIVE O2 SENSOR AND LOW OIL PRESSURE SENSOR. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND INFORMED HER THAT THERE WERE NO RECALLS ON HER VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED AND WAS NOT TAKEN TO A DEALER. THE FAILURE MILEAGE WAS 143,000.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF THE NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). SHORTLY AFTER RECEIVING THE RECALL LETTER, THE CONTACT'S WIFE WAS DRIVING AT 20 MPH AND EXPERIENCED COMPLETE LOSS OF POWER STEERING. THE CONTACT ALSO EXPERIENCED THE FAILURE WHILE DRIVING AT 70 MPH. THE VEHICLE WAS TAKEN TO MCCOMBS FORD WEST LOCATED AT 7111 NORTHWEST LOOP 410, SAN ANTONIO, TX 78238, WHERE A SOFTWARE UPDATE WAS PERFORMED HOWEVER, THE FAILURE RECURRED. THE CONTACT ALSO EXPERIENCED THE LOSS OF POWER STEERING ASSIST WHILE THE VEHICLE WAS BEING REVERSED OUT OF THE DRIVEWAY. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 165,000.

MY WIFE WAS DRIVING DOWN THE STREET AND THE STEERING WHEEL LOCKED UP ON HER. NOW IT IS STIFF AND CANNOT DRIVE IT. THE DEALERSHIP TOLD ME SINCE IT WAS OVER 160,000 MILES THAT THEY WILL NOT FIX THE RECALL.

THE FRONT STRUT TOWER MOUNTS ARE BAD. THIS IS ON EVERY 2011-2015 FORD EXPLORER I HAVE SEEN. IT MAKES A BAD CLUNK SOUND EVERYTIME THE WHEEL IS TURNED.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH THE DRIVER SIDE EXTERIOR (A) COLUMN WINDOW TRIM FRACTURED AND WAS EJECTED FROM THE VEHICLE. THE LOCAL DEALER CHAMPAGNE FORD CITY (701 WEST MARKET VIEW CHAMPAGNE IL.) WAS NOTIFIED OF THE FAILURE. THE CONTACT INSTALLED A REPLACEMENT PART TO REMEDY THE FAILURE. THE FAILURE OCCURRED ON THE DRIVER SIDE (B) COLUMN TRIM. THE REPAIR WAS STILL PENDING. THE FAILURE WAS ALSO PRESENT ON THE REAR HATCH TRIM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE MILEAGE WAS 85,000.

POWER STEERING ASSIST FAULT, FIRST APPEARED JANUARY 9TH 2020 - PURCHASED VEHICLE WITH AROUND 146,000 MILES ON 4/2019 - WE ARE THE SECOND OWNERS, FIRST OWNER BOUGHT NEW AND HAD DETAILED MAINTENANCE RECORDS - NEVER HAD RECALL WORK DONE FROM 2014 REGARDING THIS ISSUE. TOOK TO PAUL MILLER FORD, LEXINGTON, KY - STATED FORD SHOULD HAVE TO FIX - BUT THEY WON'T BECAUSE IT IS OVER 150,000 MILES. POWER STEERING ASSIST FAULT LIGHT CAME BACK ON FEB 7, 2020 - AND STILL REMAINS ON AND UN-DRIVEABLE. FORD REFUSES TO FIX THE ISSUE, AND I'M NOT THE ONLY ONE. THERE ARE SEVERAL OF US ON FORUMS BEING TOLD THE SAME THING. I DO NOT BELIEVE THE PREVIOUS RECALL FIXED THEM ALL - THEY ONLY CONTACTED ONES THAT WERE MANUFACTURED OUT OF CHICAGO - WITH THIS MANY STILL HAVING PROBLEMS, THERE HAS TO BE PROBLEMS WITH ALL MODELS DURING THIS TIME-FRAME, REGARDLESS OF WHERE THEY WERE MANUFACTURED. THIS IS A SAFETY ISSUE AND SHOULD BE ADDRESSED AND FORD SHOULD BE HELD ACCOUNTABLE. HAD I KNOWN ABOUT THIS ISSUE - I WOULD NOT HAVE BOUGHT THE VEHICLE.

WHEN IT RAINS I HAVE WATER COMING INTO MY VEHICHLE AND IT EVEN COMES THROUGH THE SEATBELTS. I HAVE WATER IN MY FLOOR NOW.

VEHICLE OVERHEATED WITHOUT WARNING LEAVING ME STRANDED ON A DESERTED HIGHWAY. AFTER SPEAKING WITH A MECHANIC AND HAVING THEM COME TO THE VEHICLES LOCATION AND PERFORMING A VISUAL INSPECTION HE STATED ANTIFREEZE WAS LEAKING FROM THE WATER PUMP. THE VEHICLE WAS TAKEN TO A LOCAL FORD DEALER AND UPON COMPLETING A DIAGNOSTIC CHECK THEY CONFIRMED THE 'INTERNAL' WATER PUMP HAD FAILED WITHOUT WARNING. I WAS CONTACTED 5 TIMES BY THE DEALERSHIP AND EACH TIME THE NEWS GOT WORSE. THEN FINAL CALL THE ADVISOR TOLD ME TO FIX IT AND NOTHING WAS GOING TO BE GUARANTEED TO LAST IT WAS GOING TO COST APPROXIMATELY $4,000 BEFORE TAXES. THEY'D ALSO HAVE TO CHANGE THE OIL TWICE ALONG WITH THE SPARK PLUGS. THE VEHICLE HAD JUST BEEN AT A LOCAL FORD DEALERSHIP FOR MAINTENANCE AND TO FIX OUTSTANDING RECALLS AND AFTER CHECKING THE SERVICE MANUAL NOTHING IS 'SUGGESTED' 'RECOMMENDED' OR 'REQUIRED' TO SERVICE THE INTERNAL WATER PUMP.

I HAVE COOLANT LEAKING, I TOOK IT TO A SHOP TO BE DIAGNOSED AND WAS TOLD THAT IT WOULD COST OVER $2,000 SINCE THE WATER PUMP IS IN THE FRONT OF THE ENGINE, THERE IS ONLY 132,000 MILES ON MY CAR AND I SHOULDN'T BE HAVING THIS ISSUE!!

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE HAD A LEAK AND FOUR INCHES OF RAIN WATER ENTERED THE REAR WHEEL WELL OF THE SPARE TIRE. THE CONTACT WAS CONCERNED THAT MOLD WOULD GROW UNDER THE CARPET OF THE REAR WELL. THE CONTACT CALLED MOORESVILLE FORD DEALER, (151 E PLAZA DR, MOORESVILLE, NC 28115, (704) 664-1300) AND WAS INFORMED ABOUT THE FEE OF THE REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER DUE TO THE REPAIR FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.

WHEN ENGINE IS STARTED, THE AIRBAG LIGHTS GO OFF BUT COME BACK ON AND STAYS ON. THIS STARTED A MONTH AGO AND THE WARNING LIGHT STILL SWITCHES ON WHEN THE CAR IS STARTED

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING REQUIRED EXTRA EFFORT TO TURN. THE VEHICLE WAS TURNED OFF AND ON AND RESUMED NORMAL OPERATION AFTER FIVE MINUTES. THE VEHICLE WAS TAKEN TO TROPICAL FORD (LOCATED AT 9900 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32837, (407) 851-3800) WHERE IT WAS DIAGNOSED THAT THE EPS SOFTWARE NEEDED TO BE UPDATED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

AIRBAG LIGHT HAS BEEN ON FOR A WEEK NOW. TOOK IT IN TO THE FORD DEALERSHIP TO FIND OUT THE WIRING IS MALFUNCTIONING. ACCORDING TO THE DEALERSHIP IT IS A COMMON ISSUE WITH 2012 MODELS. I WAS TOLD THAT SINCE THE AIRBAG LIGHT IS ON, IF I GOT INTO AN ACCIDENT THE AIR BAGS WILL NOT DEPLOY. THIS IS A MAJOR SAFETY CONCERN. NOW I AM HAVING TO PAY UPWARD OF $400 TO REPAIR.

AFTER A RECALL FREE FIXED, THE CAR ITS SHOWING THE SAMETHING PROBLEM, BUT THE DEALERSHI SAY NOW I SHOULD TO PAY BECAUSE 4 YEARS AGO WAS FIX IT....

OUR SUV LOST POWER STEERING WHILE DRIVING AND UNABLE TO STEER VEHICLE WITHOUT EXCESSIVE FORCE. WARNINGS THAT CAME ON DASH INCLUDE: SERVICE POWER STEERING NOW, ADVANCETRAC WARNING, AND ALL TERRAIN WARNING. THE TURN SIGNALS ALSO WILL NOT OPERATE PROPERLY.

VEHICLE IN MOTION. STEERING BECAME MORE DIFFICULT. NO SENSOR LIGHT CAME ON. I PULLED OVER TO STOP AND SENSOR SAID POWER STEERING AND INTELLIGENT 4 WHEEL DRIVE NEED SERVICE. CALLED MECHANIC . TRIED TO DRIVE AND STEERING WAS COMPLETELY LOCKED .

LOSS OF POWER STEERING CONTROL

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT NOTICED AN ABNORMAL EXHAUST ODOR COMING FROM THE VENTILATION SYSTEM WITHOUT WARNING. THE CONTACT MENTIONED THAT THE ODOR WAS ONLY PRESENT WHEN THE VEHICLE WAS IDLING. THE VEHICLE WAS TAKEN TO HASTINGS FORD INC (3013 E 10TH ST, GREENVILLE, NC 27858, (252) 758-0114) WHERE IT WAS TEST DRIVEN AND DETERMINED THAT THE EXHAUST WAS LEAKING AT THE MANIFOLD. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 25071531. THE FAILURE MILEAGE WAS APPROXIMATELY 111,000.

STEERING SYSTEM FAILURE APPEARED IN MY CAR AND I COULD NO LONGER MOVE THE STEERING AS IT GOT TOO HARD FOR NO REASON, I DON'T EVEN WANT TO IMAGINE WHAT WOULD HAVE HAPPENED IF I HAD DRIVEN ON THE HIGHWAY WITH MY FAMILY I THINK IT IS THE DEFECT OF THE FORD FOR WHICH FORD SHOULD BE RESPONSIBLE FOR SOLVING THIS PROBLEM TO PREVENT CRASHES

ELECTRONIC STEERING GEAR ASSEMBLY WAS A RECALL AND WAS REPLACED. REPLACEMENT PART HAS NOW GONE BAD ONCE AGAIN. FORD IS NOT HONORING THE WARRANTY IT PROVIDED FOR THIS PART. VEHICLE HAS NO STEERING POWER NOW. WENT OUT WHILE DRIVING DOWN THE ROAD. UNABLE TO TURN LEFT CAUSING TO GO OFF THE ROAD. WAS ABLE TO CORRECT AND TRAVELED TO DEALER TO FIND OUT THAT THE STEERING IS GONE.

07/25- HAD RECALL ORDERED- TOE LINK ON BOTH SIDES, REAR. PERFORMED AT HARRISONBURG FORD, VA. ; 09/04 DRIVING ON ROUTE 33 IN VA, MOUNTAIN ROAD. HEARD GRINDING NOISE COMING DOWN MOUNTAIN, NOISE STEADILY INCREASED AND BEGAN TO FEEL LIKE A LOSS OF CONTROL. SLOWED DOWN AND A MILE FROM SHOP THE NOISE STOPPED. WENT TO RICE TIRE IN VA AND HAD IT CHECKED. THE BOLT HOLDING TOE LINK ON RIGHT SIDE HAD DISLODGED NEARLY COMPLETELY. HAD IT REPLACED AND TOLD TO GO TO FORD TO RE TORQUE BOTH SIDES.; 09/05 WENT TO FORD. WAS INFORMED THAT MECHANIC HAD HAND TORQUED THE BOLTS, ESSENTIALLY MISREAD INSTRUCTIONS. MANAGER ACTUALLY STATED THAT THEY WERE GOING TO HAVE TO CALL MANY OTHER CUSTOMERS TO RE TORQUE THEIR TOE LINKS CORRECTLY AS WELL. I ASKED FOR ALIGNMENT AS WELL, BECAUSE THIS PROBLEM WOULD SURELY AFFECT BALANCE AND ALIGNMENT, THIS WAS PERFORMED AS WELL. THEY BILLED IT TO RECALL WARRANTY DEPT.; 11/6 DRIVING ON 25 IN COLORADO SPRINGS 65 MPH, TRAFFIC STOPS AND AS I BREAK HEAVILY I LOSE CONTROL AND VEHICLE HOPS A LANE. NO ACCIDENT.; 11/07 TAKE VEHICLE TO FORD TO CHECK TOE LINKS, WAS TOLD BOTH NUTS WERE LOOSE, LEFT AND RIGHT, THE KNUCKLE ON ONE SIDE HAS SNAPPED THE BRAKES ARE BAD, ROTORS AND BACK 2 TIRES ARE BAD..I SPECIFICALLY ASKED , SAYS THAT THIS IS ALL RELATED. THE FRONT BRAKES ARE WORN AS WELL, CLEARLY FROM COMPENSATION OF DRIVING WITH BAD TOE LINKS. I WAS TOLD SPECIFICALLY YES THIS IS ALL RELATED. FORD RECALL MANUFACTURER REFUSING TO COVER TOE LINKS AS WELL AS ALL ASSOCIATED DAMAGE, TOTALIN

RECALL: 14V286000 RECALL DATE: 05/29/2014 COMPONENT: STEERING:ELECTRIC POWER ASSIST SYSTEM HELLO, I OWN A 2012 FORD EXPLORER LIMITED. WE RECEIVED THE RECALL SEVERAL YEARS AGO FROM FORD. WE THEN TOOK IT TO THE DEALERSHIP AND HAD THE RECALL COMPLETED. HERE RECENTLY, THE STEERING HAS INTERMITTENTLY BECOME VERY DIFFICULT TO OPERATE WHEN FIRST STARTED UP AND FIRST MOVING. SO FAR, WE CAN REGAIN OPERATION BY SHUTTING OFF THE VEHICLE AND THEN RESTARTING. IT SEEMS OBVIOUS THAT FORD'S "FIX" FOR THIS RECALL DID NOT ADDRESS THE ISSUE. WE ARE NOW NERVOUS THAT THIS WILL SHOW UP WHILE ON THE HIGHWAY. WE ARE NOW FACING THE HIGH COST OF REPLACING THE RACK AND PINION.

I BOUGHT MY EXPLORER IN JUNE 2019. AFTER PURCHASING I NOTICED THE SMELL OF THE EXHAUST INSIDE THE VEHICLE .THROUGHOUT THE SUMMER MONTHS I DROVE WITH THE WINDOWS DOWN DUE TO THE A.C. NOT WORKING PROPERLY . I CONTINUED SMELLING THE EXHAUST BUT FINANCIALLY UNABLE TO SEEK REPAIRS. WITH COOLER TEMPERATURES THE WINDOWS NOW CLOSED THE SMELL OF THE EXHAUST WAS MORE APPARENT AND I BEGIN TO EXPERIENCE SEVERE HEADACHES, FREQUENT NAUSEA, FATIGUE AND SOME DIZZINESS AND CONFUSION. I WAS TOLD OF REPORTS OF CARBON MONOXIDE ISSUES WITH THIS MAKE OF VEHICLE AND SPOKE TO FORD ABOUT REPAIRS AS WELL AS OTHER RECALLS NEEDED FOR MY EXPLORER. I TOOK MY CAR FOR THE REPAIRS TODAY AND AM STILL EXPERIENCING THE CARBON MONOXIDE ISSUE STILL. I WILL BE CONTACTING THE FORD DEALERSHIP TOMORROW AS THIS WASN'T REPAIRED. I'M CONCERNED FOR MY HEALTH AND HAVING THIS ISSUE NOT FIXED .

ON 11-3-2019 AT AROUND 1820 HOURS WHILE DRIVING IN THE MOUNTAINS, A YELLOW "SERVICE POWER STEERING SOON" LIGHT ILLUMINATED. I ACKNOWLEDGED THE WARNING AND FELT NO CHANGE IN HANDLING AT THE TIME. I CONTINUED DRIVING ABOUT ANOTHER 10 MINUTES TO MY DESTINATION. AS I TURNED INTO A DRIVEWAY I COULD FEEL THE STEERING GET VERY TIGHT AND MENTIONED IT TO MY PASSENGER. I PARKED THE CAR AND RETURNED ABOUT TWO AND A HALF HOURS LATER. WHEN I STARTED THE CAR AT THAT TIME, A RED "SERVICE POWER STEERING NOW" WARNING ILLUMINATED. I ATTEMPTED TO TURN THE STEERING WHEEL AND WAS ONLY ABLE TO DO SO WITH GREAT EFFORT. I DROVE THE CAR ABOUT 100 FT AND PARKED IT FOR THE NIGHT UNTIL I CAN GET A TOW TRUCK FOR IT. I WILL BE CONTACTING MY LOCAL DEALERSHIP, REDLANDS FORD, WHERE I PURCHASED THE CAR ORIGINALLY.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING LOST POWER AND THE SERVICE POWER STEERING INDICATOR ILLUMINATED A FEW MINUTES PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO REPLACED THE FUSE. SURPRISE FORD (623-792-2522, LOCATED AT 16825 W. WADDELL ROAD, SURPRISE, AZ 85388) WAS CALLED AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE INDEPENDENT MECHANIC INFORMED THE CONTACT THAT THE FAILURE MIGHT RECUR. THE FAILURE MILEAGE WAS APPROXIMATELY 153,000.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING 40 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND IT BECAME DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO CORWIN FORD TRI CITIES (1225 N AUTOPLEX WAY, PASCO, WA 99301, (509)544-8000) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE MANUFACTURER EXTENDED THE WARRANTY TO TEN YEARS/150,000 MILES FOR THE STEERING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 210,800.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING 45 MPH, THE STEERING SEIZED AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT MANAGED TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS TAKEN TO JIM BURKE FORD (2001 OAK ST, BAKERSFIELD, CA 93301, (661) 328-3600) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED; HOWEVER, THE STEERING MODULE WAS UPDATED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING 25 MPH, THE "POWER STEERING AID OFF" WARNING MESSAGE ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO ANDERSON FORD OF GRAND ISLAND (120 DIERS AVE, GRAND ISLAND, NE 68803, (308) 384-1700) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN NHTSA CAMPAIGN NUMBER AND THAT THE POWER STEERING NEEDED TO BE REPLACED. A REPAIR APPOINTMENT WAS SCHEDULED FOR OCTOBER 24, 2019. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WERE NOT RESPONSIBLE DUE TO THE VEHICLE'S MILEAGE. THE FAILURE MILEAGE WAS 159,111.

CAME OUT TO START UP MY VEHICLE WHEN IMMEDIATELY MY POWER STEERING ASSIST FAULT CAME ON. IT WOULDNT ALLOW ME TO BACK MY CAR BACK NOR TURN MY STEERING WHEEL AS IF IT WAS LOCKED. SO I TURNED THE CAR OFF FEELING DISCOURAGED I MAY HAVE WAITED 20 MINUTES AND STARTED THE VEHICLE UP TO NOW THERE IS NO MESSAGE. I PROCEEDED TO DRIVE THE VEHICLE ONCE I MADE IT BACK HOME THE MESSAGE CAME ON ONCE AGAIN AT THIS TIME I TOOK OUT MY CAR BOOK AND IT GAVE INFORMATION ON WHAT THE PROBLEM IS AND TO SEEK SERVICE AS SOON AS POSSIBLE.

WHEN IT ACCELERATE 0 TO 60 IT FEELS LIKE TREMBLES, EVEN WHEN IT PASSES 60 MPH IT FEELS. IF YOU ACTIVE THE OVER DRIVE IT FEELS IVEN MORE... I REPLACE THE TIRES, BRAKES , CONTROL ARM, MOTOR MOUNT. THE MECHANIC CHECK EVERYTHING. SO THE ONLY REST FOR CHECK IS THE RACK AND PINION THE HALL THING. THE EXPLORER IS IN VERY GOOD CONDITION

POWER STEERING DEFAULT ACTIVATES WHICH CAUSE YOU TO USE EXTREME FORCE TO NAVIGATE THE WHEEL AND THERE IS A POPPING NOISE IN FRONT OF VEHICLE. ALL WHILE DRIVING AND SITTING STILL.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14E001000 (STEERING) AT VISALIA FORD (1300 E MINERAL KING AVE, VISALIA, CA 93292, (559) 625-1000). HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. IN ADDITION, WHILE MAKING TURNS, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WOULD ONLY MOVE FORWARD AND BACKWARDS. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

I HAVE A 2012 FORD EXPLORER THAT WAS INCLUDED IN THE SAFETY RECALL 14S06. THE PSCM WAS REPROGRAMMED PRIOR TO ME PURCHASING THE VEHICLE. ASSOCIATED TO RECALL 14S06 IS THE EXTENDED COVERAGE PROGRAM 15N01, WHICH IS TO REMAIN OPEN ON THE VEHICLES THAT WERE RECALLED IN THE EVENT THAT ANY LOSS OF STEERING ASSIST DTCS ARE PRESENT. MY EXPLORER HAS A COMPLETE LOSS OF POWER STEERING AND THE DEALER HAS NOTED THAT MY ENTIRE STEERING GEAR ASSEMBLY MUST BE REPLACED. FORD REFUSES TO ACKNOWLEDGE EXTENDED COVERAGE 15N01. THIS COVERAGE IS SUPPOSED TO LAST FOR 10 YEARS AND 150,000 MILES. I AM AT 144,000 MILES. FORD CONTINUES TO REPEAT THAT MY CAR IS NOT INCLUDED IN THE SPECIAL COVERAGE. HOWEVER, PUBLICATIONS FROM FORD INDICATE OTHERWISE. REPLACEMENT OF MY STEERING GEAR IS $2,200. ALL OF WHICH SHOULD BE COVERED BY FORD. MY POWER STEERING AND STABILITRAK WARNINGS GO OFF AND I LOSE POWER STEERING WHILE DRIVING. THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED CORRECTLY BY FORD. FORD'S CUSTOMER CARE DEPARTMENT IS SEVERELY INCAPABLE OF ANSWERING THE MOST BASIC QUESTIONS. THEY ARE ALSO INCAPABLE OF ACCURATELY DOCUMENTING WHAT YOU HAVE CALLED ABOUT MAKING IT IMPOSSIBLE TO REACH ANY RESOLUTION OR PROVIDE INFORMATION BEYOND WHAT YOU RESEARCH ON YOUR OWN. I REQUESTED ESCALATION AND WAS TOLD THAT THEY DON'T HAVE BOSSES, WON'T ESCALATE MY REQUEST FOR ADDITIONAL INFORMATION OR PROVIDE ORIGINAL RECALL NOTIFICATIONS FOR MY VIN. I WAS TOLD THE ONLY WAY TO PURSUE THE ISSUE FURTHER WAS TO WRITE A LETTER.

FOR THE PAST YEAR WHILE DRIVING AT HIGHWAY SPEEDS THE STEERING WHEEL GETS "STUCK" IN POSITION AND WILL NOT TURN LEFT OR RIGHT TO STAY IN YOUR LANE. I HAVE TO APPLY HEAVY PRESSURE ON THE STEERING WHEEL TO MAKE IT MOVE AGAIN BUT AFTERWARDS IT APPEARS TO DRIVE NORMALLY EXCEPT ON THE OCCASION WHEN IT DOES IT MULTIPLE TIMES IN A 3-4 HOUR TRIP. I MENTIONED IT TO MY FORD DEALERSHIP WHEN IN FOR OTHER SERVICE BUT NOTHING WAS EVER DONE ABOUT IT AND THEY DENIED A RECALL WAS OPEN FOR THE STEERING. FAST FORWARD TO MAY, JUNE, JULY AND AUGUST 2019. ON OCCASION WHEN BACKING OUT OF MY GARAGE, THE STEERING WHEEL WOULD LOCK UP AND I COULD NOT STEER THE VEHICLE WITHOUT USING EXCESSIVE FORCE. THE STEERING WHEEL WOULD THEN RELEASE AND STEER AS NORMAL. THIS HAPPENED MORE TIMES THAN NOT SO I STARTED TO WONDER IF IT WAS THE THE BRAKE PADS AND ROTORS STICKING TOGETHER BECAUSE THEY WERE WET WHEN THE VEHICLE WAS PARKED BUT THAT THEORY QUICKLY GOT SHOT DOWN AS IT HAPPENED EVEN IN A LONG DRY SPELL. TODAY, SEPT 05, 2019 AS MY WIFE WENT TO BACK OUT OF THE GARAGE, THE STEERING WHEEL WAS COMPLETELY LOCKED UP AND WOULD NOT BUDGE. NORMALLY I WOULD ROCK THE STEERING WHEEL LEFT TO RIGHT, BACK AND FORTH AND IT WOULD FREE UP BUT NOT THIS TIME. AFTER SEARCHING FOR REMEDIES ON THE INTERNET ONE PERSON RECOMMENDED TO TURN THE VEHICLE OFF AND WAIT A FEW MINUTES AND THEN TO START IT UP AGAIN. I DID THIS AND IT WORKED! I ALSO WANT TO RELAY THAT AT NO TIME DID I EVER SEE A WARNING LIGHT ON THE DASHBOARD WHILE DRIVING AT HI

THE STEERING LOCKED ON MY 2012 FORD EXPLORER LTD. WHILE DRIVING DOWN A CITY STREET. I COULD NOT TURN THE STEERING AND HAD TO COAST OFF THE ROAD. HAD TO CALL TO HAVE THE VEHICLE TOWED. A NOTICE ON THE CAR SAID CHECK POWER STEERING. I SEEN WHERE OTHERS HAVE HAD SIMILAR PROBLEMS WITH THIS VEHICLE, BUT I DIDN'T SEE IT AS A RECALL ITEM ON YOUR SITE.

POWER STEERING RECALL OF 2014- MY VEHICLE WAS RECALLED FOR STEERING WAS FIXED UNDER A RECALL IN 2014 THE EXTENDED THE WARRANTY TO 10 YEARS OF 150,000 MILES. MY VEHICLE KEEPS SHOWING A POWER STEERING ASSIST DEFAULT. IT HAS BEEN TO THE DEALER AND THEY CLAIM IT IS NOT SAVING A CODE SO THEY CAN'T DO ANYTHING. WHAT IS GONNA HAPPEN WHEN IT HAPPENS AT 70 MPH AND ME OR ONE OF MY FAMILY MEMBERS IS KILLED. THEY NEED TO HONOR THEIR WARRANTY AND FIX IT. I CAN NOT DRIVE IT TO DEALER ONCE THER STEERING FAILS AND THEY TELL ME THIS IS THE ONLY WAY THEY CAN FIX IT.

SINCE MARCH 2019, I HAD BEEN EXPERIENCING A SLIGHT STIFFNESS IN THE POWER STEERING. BY MAY, THE TRACTION SIGN CAME ON THEN WENT OFF. WHEN I ASKED THE DEALER ABOUT THIS, THEY SAID THERE WAS A 2-3 WEEK WAIT TO HAVE THE CAR LOOKED AT. IT DIDN'T HAPPEN OFTEN, BUT INFREQUENTLY. THEN ONE DAY IN LATE JUNE, WHEN I TURNED ON THE CAR AND BACKED DOWN THE DRIVEWAY, THERE WAS NO POWER IN THE STEERING. I DROVE BACK UP THE DRIVEWAY AND TURNED OFF THE CAR. THEN TURNED IT BACK ON AND ALL WAS FINE. IN LATE JULY IT HAPPENED AGAIN AND EARLY AUGUST IT COMPLETELY WENT OUT. I WAS ABLE TO GET THE CAR IN AT THE DEALERSHIP ON A FRIDAY AND THEY FOUND IT WAS THE STEERING GEAR FAILED INTERNALLY. THEY FINISHED REPAIRING THE CAR BY THE FOLLOWING TUESDAY. WHEN THE CAR WAS AT 141,000 MILES I HAD ASKED IF THERE WERE ANY RECALLS THAT HAVEN'T BEEN DONE ON THIS CAR. THEY SAID NO. MY QUESTIONS IS: DOES A SAFETY RECALL EXPIRE?

WHILE MY WAS DRIVING SHE WENT TO ACCELERATE FROM A STOP AND HEARD A NOISE. SHE THOUGHT MAYBE SHE RAN OVER GLASS OR SOMETHING. WHEN SHE WENT TO TURN THE CORNER THE VEHICLE KEPT GOING STRAIGHT. SHE ENDED UP HITTING ANOTHER VEHICLE DUE TO THE REAR SUSPENSION BREAKING. MY VEHICLE IS PART OF THE REAR SUSPENSION RECALL.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE THE CONTACT'S WIFE WAS DRIVING 65 MPH, THE VEHICLE SHUT OFF COMPLETELY WITHOUT WARNING. THE CONTACT CALLED RIVERSIDE FORD LINCOLN (2089 RIVERSIDE DR, MACON, GA 31204, (478) 464-2900) AND WAS INFORMED THAT THEY WERE UNAWARE OF A POSSIBLE DEFECT AND SUGGESTED THE CONTACT BRING IN THE VEHICLE TO BE SERVICED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.