2012 Ford Explorer complaints

POWER STEERING FAULT WITH ADVANCE TRAC AND TERRAIN MANAGEMENT FAULTS. POWER STEERING WAS LOST. THIS HAS OCCURRED MULTIPLE TIMES AT LOW, MEDIUM AND HIGH SPEEDS. THIS IS A SERIOUS SAFETY ISSUE. VEHICLE WAS SHUT OFF AND THEN RESTARTED AND THE FAULTS WERE GONE AND POWER STEERING WAS RESTORED. *JB

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED AS THE WRENCH WARNING ICON ILLUMINATED. THE CONTACT MERGED TO THE SHOULDER AND WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 40,000.

POWER ASSIST FAULT, SERVICE ADVANCETRAC, TERRAIN MANAGEMENT SYSTEM FAULT. DISABLES POWER STEERING AND TERRAIN MANAGEMENT SYSTEMS. VEHICLE IMMEDIATELY BECOMES EXTREMELY HARD TO STEER AND VERY DANGEROUS. HAS OCCURRED 3 TIMES AND IS A SERIOUS SAFETY ISSUE. *TT

AFTER HAVING MULTIPLE ISSUES WITH THE POWER STEERING FAILING WHILE DRIVING OUR 2012 FORD EXPLORER, THE POWER STEERING FINALLY GAVE OUT COMPLETELY. THE VEHICLE NOW HAS NO POWER STEERING AND IS VERY HARD TO DRIVE. THIS HAS ALSO AFFECTED THE ELECTRONIC TRACTION CONTROL. THE VEHICLE IS LESS THAN 2 YEARS OLD, SO THIS IS VERY UNACCEPTABLE. FORD NEEDS TO FIND A SOLUTION TO THIS BEFORE SOMEONE GETS IN A SERIOUS ACCIDENT AND SOME IS SERIOUSLY INJURED OR WORSE. *TR

THE POWER STEERING SUDDENLY WENT OFF. THIS HAPPENED TWICE IN 24 HOURS. I TOOK IT TO THE FORD DEALER RIGHT AWAY. I AM GLAD THAT MY 16 YEAR OLD DRIVER WAS NOT AT THE WHEEL WHEN THIS HAPPENED. THIS IS UNACCEPTABLE FOR A ONE-YEAR OLD NEW CAR. SAFETY MUST COME FIRST. REPAIR COST IS ESTIMATED AT $2200. PLEASE LOOK INTO A RECALL, AS I HAVE HEARD THIS IS VERY COMMON. PLEASE WORK WITH FORD TO REMEDY THIS OBVIOUS MECHANICAL FLAW. THANK YOU. *TR

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE STEERING WHEEL SEIZED AS THE TRACTION CONTROL WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING UNIT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 40,000.

I WAS DRIVING THE VEHICLE DOWN THE HIGHWAY WHEN THE STEERING WENT STIFF AND SEVERAL LIGHTS ON THE DASH CAME ON. I IMMEDIATELY SLOWED DOWN AND STRUGGLED TO STEER THE VEHICLE OF THE SIDE OF THE ROAD. ONCE TO THE SIDE OF THE ROAD, I CALLED THE DEALER THEY ACKNOWLEDGED THIS A COMMON PROBLEM IN THE NEW EXPLORERS AND THAT IF I TURNED THE VEHICLE OFF AND RESTARTED IT WOULD RESET THE SYSTEM AND TO BRING IT TO DEALER IMMEDIATELY. I ARRIVED AT THE DEALER (AFTER IT HAPPENED A SECOND TIME) WHERE THEY INFORMED I WOULD NEED A NEW RACK AND PINION. I DON'T MIND PAYING FOR THE REPLACEMENT PART BUT THIS IS A HUGE SAFETY ISSUE. IF I HAD BEEN GOING THROUGH A TURN AT THOSE SPEEDS, MY KIDS AND I WOULD HAVE BEEN KILLED. IF THE DEALER AND FORD KNOW THERE IS A PROBLEM WHY HASN'T THERE BEEN A RECALL. DO WE HAVE TO WAIT UNTIL SOMEONE DIES? *TR

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE ALL-WHEEL DRIVE WARNING LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE CONTACT DID NOT TAKE THE VEHICLE FOR DIAGNOSTIC TESTING OR REPAIRS. THE FAILURE MILEAGE WAS 17,000. ...UPDATED 08-08-13 *BF

LOSS OF POWER STEERING WHILE DRIVING - SERVICE ADVANCE TRAC & TERRAIN MGMT SYSTEM FAULT WARNINGS HAS HAPPENED TWICE IN THE LAST 2 WEEKS. PROBLEM CLEARS AFTER RESTARTING CAR. WOULD BE VERY DANGEROUS IF MY WIFE OR KIDS WERE DRIVING THE VEHICLE. *TR

WE PURCHASED OUR VEHICLE IN AUGUST 2011. IN JUNE OF 2013 THE POWER STEERING GAVE OUT. WE DROPPED IT OFF AT OUR LOCAL FORD DEALERSHIP ON JUNE 18. TWO DAYS LATER THE MECHANIC INFORMS ME THAT THEY COULD NOT FIGURE OUT WHAT WAS WRONG AND HAD TO CALL FORD MOTOR COMPANY DIRECTLY. THEY INFORMED THE MECHANIC THAT OUR VEHICLE'S POWER STEERING RACK (EPAS) NEEDED TO BE REPLACED AND IT IS NOT COVERED UNDER THE POWERTRAIN WARRANTY. THEY CHARGED US NEARLY $2000 TO FIX THE CAR. WHICH WAS APPROX. 5% OF THE TOTAL COST OF THE CAR. THE CAR WAS UNDER 2 YEARS OLD AND ONLY 53K MILES. WE FEEL RIPPED OFF AND USED. WE ARE LOYAL FORD CUSTOMERS WITH THIS BEING OUR 3RD FORD IN 10 YEARS. WE FEEL IT SHOULD BE COVERED UNDER EITHER A POWERTRAIN OR MANUFACTURERS WARRANTY. *TR

I WAS DRIVING IN A PARKING GARAGE AND THE TERRAIN MANAGEMENT SYSTEM AND POWER STEERING SYSTEMS BECAME DISABLED. THE CAR WAS VERY DIFFICULT TO HANDLE ONCE THE POWER STEERING WAS LOST. WHEN I PARKED THE CAR, SHUT THE CAR OFF AND RESTARTED, THE POWER STEERING APPEARED TO BE BACK BUT THE TERRAIN MANAGEMENT SYSTEM CONTINUED TO SHOW AN ERROR. I WILL BE CONTACTING THE DEALER TODAY. I HAVE SEEN SIMILAR COMPLAINTS LISTED HERE - I HOPE FORD IS ADDRESSING APPROPRIATELY. *TR

WHILE MY WIFE WAS DRIVING OUR 2012 FORD EXPLORER, THE POWER STEERING WENT OUT AND THE "SERVICE TRAK SYSTEM" ERROR MESSAGE APPEARED. SHE WAS ON A MAJOR FREEWAY AND HAD TO MANUALLY PULL OFF THE FREEWAY TO SAFETY, WHICH WAS VERY DIFFICULT WITH OUT THE POWER STEERING. ONCE SHE TURNED OFF THE CAR AND RESTARTED IT, THE ERROR WENT AWAY AND POWER STEERING WAS NORMAL. THIS IS A DANGEROUS SITUATION WHEN DRIVING ON A MAJOR FREEWAY AT OR ABOVE 55 MPH. THIS IS THE SECOND TIME THIS HAS HAPPENED. *TR

POWER STEERING WENT OUT AND SERVICE TRAC SYSTEM ERROR MESSAGE APPEARED. VEHICLE WENT INTO MANUAL STEERING, WHICH WAS SO STIFF, MY WIFE WAS UNABLE TO STEER THE VEHICLE. AFTER CYCLING THE IGNITION, THE CAR RETURNED TO NORMAL. THIS CONCERNS ME AS THE SAFETY OF MY FAMILY WAS AT STAKE. IF MY WIFE HAD BEEN ON A BUSY HIGHWAY, SHE MIGHT HAVE BEEN IN AN ACCIDENT. FORD KNOWS OF THIS PROBLEM WITH THEIR 2011 AND UP EXPLORERS. FORD SHOULD RECALL THESE VEHICLES, AS THEY POSE A SAFETY RISK. *TR

OWN 2012 FORD EXPLORER,BOUGHT NEW AND A CONTRIBUTING FACTOR WAS THAT IT HAD TOW PKG. ON IT. HAD OCCASION TO USE THE TOW AND CHECKED LOCAL U-HAUL AND THEY REFUSED TO RENT A TRAILER TO ME. WAS TOLD CO. POLICY FORBID RENTAL TO ANYONE DRIVING AN EXPLORER. I WAS TOTALLY SPEECHLESS AND EVEN CALLED TWO OTHER RENTALS AND WAS REFUSED. SAID TOO MANY ACCIDENTS WITH SWAY AND ROLL-OVER. AFTER RESEARCH ON LINE I HAVE FOUND IT IS TRUE..SO NOW I OWN A VEHICLE WITH TOW ON IT,AND UNLESS I AM WILLING TO SPEND SEVERAL THOUSAND TO BUY MY OWN TRAILER, IT IS TOTALLY USELESS!WONDERING HOW FORD MOTORS IS ALLOWED TO SELL THESE VEHICLES WITH THIS SAFETY ISSUE. I CONTACTED THEM AND GOT NOWHERE. SO GUESS I'M STUCK,HOWEVER, COME NEW VEHICLE TIME THERE WILL NOT BE AN EXPLORER IN MY DRIVE. SHAME ON YOU FORD. *TR

I BOUGHT MY 2012 FORD EXPLORER IN JANUARY 2012, AND HAD NO PROBLEMS FOR SEVERAL MONTHS. RECENTLY, WHEN STARTING THE VEHICLE THE "POWER STEERING ASSIST FAULT" WARNING STARTED COMING ON. AFTER TURNING OFF THE IGNITION AND RE-STARTING THE ENGINE, THE WARNING WENT AWAY AND I REGAINED POWER STEERING. ABOUT 6 DAYS AGO, I DROVE 15 MILES TO WORK, AND THE SAME "POWER STEERING ASSIST FAULT" WARNING CAME ON AND STAYED ON - EVEN AFTER RECYCLING THE ENGINE. THE "SERVICE ADVANCE TRAC" WARNING ALSO STAYED ON AND I LOST THE POWER STEERING. THIS IS UNBELIEVABLE, THE DEALER SAID THAT THEY HAD TO REPLACE THE "POWER-STEERING GEAR BOX", AND THE PART IS TWO DAYS AWAY. I SAW SOMEONE POSTED THAT FORD DOESN'T CONSIDER THIS A SAFETY ISSUE BECAUSE YOU CAN STILL STEER IT. IF I HAVE TROUBLE STEERING IT, I HATE TO THINK WHAT MY WIFE OR DAUGHTERS WOULD EXPERIENCE. THIS VEHICLE ISN'T LIKE A REGULAR FULL SIZE CAR OR TRUCK, I AM 6'2" AND WEIGH ABOUT 270, AND WHEN THE POWER STEERING FAILED, I COULD NOT STEER IT TO PARK THE VEHICLE IN REVERSE. IT WAS VERY DIFFICULT TO STEER AT ANY SPEED UNDER 5MPH. IF THIS HAPPENED WHILE DRIVING AT SPEED, A PERSON COULD LOSE CONTROL. THIS IS OBVIOUSLY NOT A MINOR FIX ON A NEW CAR. LOOKING AT THE POSTS, FORD NEEDS TO ADDRESS THIS ISSUE ASAP. I ASKED THE DEALER WHAT THIS REPAIR WOULD COST IF IT WEREN'T UNDER WARRANTY. I WAS TOLD A COUPLE OF THOUSAND DOLLARS. IF HE IS CORRECT, THAT IS RIDICULOUS ON A 18 MONTH VEHICLE. I DIDN'T BUY THIS TO BE A MONEY PIT. *TR

WHILE DRIVING MY 2012 FORD EXPLORER LIMITED V6 WITH ECOBOOST SYSTEM UP A HILL I HAD TO STOPPED BEHIND A STOPPED SCHOOL BUS. I TRIED TO GIVE THE VEHICLE A LITTLE GAS TO EDGE UP THE HILL AND THE TRUCK CUT OFF. SINCE I WAS IN DRIVE THE TRUCK BEGAN TO ROLL BACKWARDS UNTIL I PUSHED THE BRAKE. I WAS IN SHOCK. LUCKILY THERE WEREN'T ANY VEHICLES BEHIND ME BUT IT SCARED MY KIDS. WHILE PRESSING THE BRAKE I FLIPPED IT INTO PARK AND RESTARTED THE ENGINE. I THEN CALLED AND SCHEDULED SERVICE FOR THE NEXT DAY. I WAS FULLY COVERED UNDER MY MAINTENANCE PLAN BUT THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. THEY HAVE NO CLUE WHAT CAUSED THIS ISSUE BUT I AM TERRIFIED IT MAY HAPPEN AGAIN AND NOW MY KIDS ARE TERRIFIED AS WELL. *TR

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE ABS BRAKES SUDDENLY ENGAGED INDEPENDENTLY, CAUSING THE STEERING WHEEL TO PULL TO THE RIGHT AND BECOME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN REPLACED ALL THE SENSORS AND THE WIRING IN THE ABS SYSTEM. THE FAILURE CONTINUED AFTER THE REPAIR. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 7,500. *TR

I WAS DRIVING WHEN THE STEERING WHEEL JERKED. THE STEERING IMMEDIATELY BECAME VERY HARD TO OPERATE AND THE ENGINE APPEARED TO LOSE POWER. INDICATOR LIGHTS CAME ON ABOUT THE SAME TIME THE STEERING JERKED. THE LIGHTS SAID "SERVICE ADVANCE TRAC" AND "TERRAIN MANAGEMENT SYSTEM FAULT". I HAD TO PULL OF THE ROAD AND JUST TRYING TO MAKE TO LEFT TURNS TO PULL INTO A PARKING LOT TOOK ALL THE STRENGTH I HAD IN BOTH ARMS. MY TURN SIGNALS WOULD ALSO NOT WORK. I EVEN TRIED TURNING THE 4 WHEEL DRIVE KNOB, AS I NOTICED THAT THE LIGHTS WERE NOT WORKING ON THAT AS WELL AND NOTHING WOULD LIGHT UP OR SHOW UP ON THE DASH SCREEN. I TURNED OFF THE CAR WHILE I PULLED OUT MY OWNERS MANUAL TO LOOK UP INFORMATION ON THESE INDICATORS. AFTER LETTING THE CAR SIT FOR A WHILE, I RESTARTED THE CAR AND THE INDICATOR LIGHTS WERE STILL THERE. I CALLED FORD ROAD SIDE ASSISTANCE AND HAD THE CAR TOWED. I ALSO WAS PUT IN A RENTAL CAR. THEN TODAY THE FORD DEALER TOLD ME THAT SINCE MY CAR HAD 47, 627 MILES ON IT THAT THIS PROBLEM WASN'T COVERED UNDER WARRANTY. THEY TOLD ME ONLY IF IT HAPPENED IN FIRST 36,000 MILES. THEY ALSO SAID I WOULD HAVE TO PAY $1865 FOR A NEW RACK AND PINION STEERING OR THEY WOULD CLEAR THE CODE AND I COULD CHANCE IT TO SEE IF IT HAPPENS AGAIN. THEY SAID IT WAS COMMON AND MOST TIMES YOU JUST NEED TO LET THE CAR COOL DOWN AND RESTART IT. THIS IS VERY UPSETTING- THEY KNEW THIS WAS A COMMON PROBLEM AND THEN I INVESTIGATED THIS FURTHER ONLINE AND FOUND MANY OTHER PEOPLE REPORTING THE SAME ISSUES.

FORD SYNC SYSTEM - CONTINUES TO FREEZE AND NOT FUNCTION. NAVIGATION SYSTEM FREEZES UP AND/OR DOESN'T WORK AT TIMES. PHONE SYSTEM SHOWS YOU ON A CALL WHEN YOU ARE NOT. MULTIPLE TIMES NOT WORKING AND IS SUPPOSED TO BE HANDS FREE. HAVE HAD THE SYSTEM REPLACED AND UPDATED AND STILL DOESN'T WORK PROPERLY OR AS ADVERTISED. FORD CASE # CAS [XXX] KEEP GETTING TOLD THEY HAVE AN EXPERT LOOKING IN TO IT AND IT MIGHT BE RELATED TO THE IPHONE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY WIFE WAS GETTING ON THE FREEWAY WITH LEFT BLINKER ON TO MERGE LANES AND THE POWER STEERING ASSIST LIGHT CAME ON THE DASHBOARD AND THEN THE POWER STEERING QUIT. MY WIFE WITH A FULLY LOADED CAR WITH KIDS ON BOARD WAS THANKFULLY ABLE TO SLOWLY MUSCLE THE CAR ON TO THE SHOULDER. SHE THEN POWERED THE CAR OFF AND THEN RESTARTED IT WHICH SEEMED TO FIX THE PROBLEM. LUCKILY THIS INCIDENT DID NOT HAPPEN ON CURVY ROAD OR THERE WOULD HAVE BEEN A MAJOR ACCIDENT. FORD, PLEASE FIX THIS PROBLEM. WOULD HATE TO SEE SOMEONE GET HURT AND THE EXPLORER NAME DAMAGED ALL OVER AGAIN DUE TO ANOTHER VERY SERIOUS ISSUE. *TR

I WAS TRAVELING AT 55 MPH ON ROUTE 322 IN PA. I WAS IN THE LEFT LANE, THE CAR JUST TURNED OFF AND THE POWER STEERING FAIL LIGHT CAME ON ALSO THE SYSTEMTRAC ERROR LIGHT CAME ON. I HAD NO STEERING. I HAD TO PULL IN FRONT OF A SEMI IN ORDER TO GET TO THE SIDE OF THE ROAD. I ALMOST GOT KILLED. IT IS CURRENTLY AT SLOAN FORD IN COLUMBIA TN. THEY SAY IT IS THE RACK AND PINION STEERING. THE CAR IS 1 YEAR AND 6 MONTHS OLD. HOW DOES THE STEERING TO SO SOON? THEY WANT TO CHARGE ME 1900. I HAVE LOOKED ONLINE AND THERE ARE MANY FORD EXPLORERS FROM 2011 AND 2012 WITH THE SAME ISSUE. THIS VEHICLE NEEDS TO BE RECALLED. WHY HASN'T IT BEEN DONE YET? *TR

I WAS DRIVING THE CAR DOWN A BUSY HIGHWAY WHEN IT TURNED OFF AND I RECEIVED A POWER STEERING FAULT WARNING. I HAD TO PULL OF THE ROAD AND ALMOST GOT IN AN ACCIDENT. AFTER THAT THE POWER STEERING WOULD NOT WORK ON THE VEHICLE. IT WAS IMPOSSIBLE TO TURN. I GOOGLED THIS AND NOTED THIS IS A PROBLEM THAT YOU ARE LOOKING AT: THIS IS FROM THE HUFFINGTON POST: FEDERAL SAFETY REGULATORS ARE INVESTIGATING COMPLAINTS THAT THE POWER STEERING CAN FAIL ON 2011 AND 2012 FORD EXPLORER SUVS. FIFTEEN DRIVERS HAVE COMPLAINED THAT THE POPULAR EXPLORER CAN SUDDENLY LOSE ITS POWER STEERING ASSIST, MAKING IT HARDER TO STEER THE SUVS. IT WAS EXTREMELY DANGEROUS. I PURCHASED THIS CAR A YEAR AND A HALF AGO. FORD REFUSES TO COVER IT BECAUSE IT HAS NOT OFFICIALLY BEEN RECALLED. I AM LUCKY I DIDNT GET KILLED. *TR

LOST POWER STEERING WHILE DRIVING. TWO WARNING LIGHTS CAME ON-TERRAIN MANAGEMENT SYSTEM FAULT AND SERVICE ADVANCE TRAC. POWER STEERING RETURNED AFTER SHUTTING ENGINE OF AND RESTARTING. TOOK TO DEALER AND THEY FOUND TWO WARNING CODES ON THE COMPUTER, BUT FORD SAID PROBLEM HAD TO BE REVERIFIED BEFORE THEY COULD REPAIR IT. *TR

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE ENGINE WAS STARTED AND BOTH THE POWER STEERING AND POWER ASSIST WARNING LIGHTS ILLUMINATED AS STEERING WHEEL BECAME HARD TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INSPECTED THE VEHICLE AND LOCATED THE FAILURE AT THE RACK AND PINION, WHICH FAILED DUE TO AN ELECTRICAL SHORTAGE. THE VEHICLE WAS NOT REPAIRED BECAUSE THE RACK AND PINION WAS ON BACK ORDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 20,000. ... UPDATED 02/27/13 *BF THE STEERING RACK AND PINION WAS REPLACED. UPDATED 03/04/13

WHILE DRIVING UPHILL ON A NARROW MOUNTAIN ROAD I LOST ALL POWER STEERING ASSIST WITH A SIMULTANEOUS AUDIBLE WARNING AND A DASH VISUAL WARNING THAT MY POWER STEERING ASSIST HAD FAILED. WITH DIFFICULTY I WAS ABLE TO EXIT THE ROAD INTO A PRIVATE DRIVEWAY. I TURNED THE VEHICLE OFF. IN A FEW MOMENTS I STARTED THE VEHICLE AGAIN AND EVERYTHING FUNCTIONED NORMALLY. I TOOK THE VEHICLE TO MY FORD DEALER ON OR ABOUT SEPTEMBER 10, 2012. THEY TOLD ME I NEEDED A NEW STEERING ASSEMBLY. IT HAS BEEN ON BACK-ORDER SINCE THEN. NO ADDITIONAL FAULTS HAVE OCCURRED. THE VEHICLE NOW HAS OVER 12,000 MILES ON IT. *TR

I STARTED MY VEHICLE AS USUAL, HAD JUST TURNED LEFT OFF MY STREET ONTO A TWO LANE ROAD, AND APPROXIMATELY 0.25MILES LATER I LOST POWER STEERING. AS I WAS ACCELERATING FROM MY TURN, GOING APPROXIMATELY 40MPH I FELT THE BRAKE PEDAL PULSATE AND THE STEERING WHEEL JERK A LITTLE. IMMEDIATELY I HAD AN ALERT ON MY DASH "POWER STEERING FAULT." I ATTEMPTED TO PRESS THE BRAKE PEDAL WITH NO SUCCESS AND THERE WAS NO RESISTANCE. I PUT IT IN NEUTRAL AND COASTED TO THE SAFEST PARKING LOT (APPROX. 1 MILE). I SHUT THE VEHICLE DOWN AND RESTARTED BUT I STILL DIDN'T HAVE POWER STEERING HOWEVER I REGAINED BRAKES. I DROVE THE DEALERSHIP (3MILES AWAY). THEY SHUT THE VEHICLE DOWN THEN RESTARTED AND EVERYTHING APPEARED TO BE OPERATING CORRECTLY. LATER AFTER SEVERAL TEST DRIVES THE FORD MECHANIC HAD MY VEHICLE RE-INACT MY SAME EVENTS FOR HIM. *TR

FORD MOTOR COMPANY OCTOBER 18, 2012 WHILE DRIVING MY 2012 FORD EXPLORER, THE POWER STEERING UNIT QUIT WORKING AS I WAS TURNING INTO THE SCHOOL PARKING LOT. I ALMOST HIT A GATE POST AND HAD TO BACKUP WITH A TEN CAR LINE BEHIND ME. THE STEERING CONTINUED POWERLESS FOR THE ENTIRE TRIP HOME, ABOUT TEN MILES OR 15 MINUTES. AFTER PARKING OVERNIGHT IN MY DRIVE, I STARTED THE SUV TO DRIVE TO THE DEALERSHIP AND THE POWER ASSIST STEERING WORKED AS NORMAL. THIS COULD CAUSE A SERIOUS ACCIDENT IF TURNING A SHARP CURVE AND GOING INTO THE OTHER LANE OF TRAFFIC OR TRAVELING AROUND ONE OF THE MOUNTAINOUS CURVES WE ENCOUNTERED THIS SUMMER, WITH NO GUARDRAIL AND A HUNDRED FOOT DROP INTO THE PACIFIC OCEAN ROCKS OF THE NORTHERN CALIFORNIA COAST. IF AN ACCIDENT DID OCCUR THE EXPLORER WOULD CHECK OUT TO BE MECHANICALLY TROUBLE FEE AND THE CAUSE WOULD BE LISTED AS OPERATOR ERROR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TR

WAS DRIVING ON STRAIGHT ROADWAY WHEN WARNING LIGHTS CAME ON SAYING POWER STEERING ASSIST FAILURE AND ADVANCE TRAC FAILURE. LOST POWER STEERING, ADVANCE TRAC, BLINKERS, ETC. SHUTTING VEHICLE DOWN AND RESTARTING CORRECTED THE PROBLEM. SECOND TIME THIS HAPPENED. FIRST TIME WAS APPROX. TWO MONTHS PRIOR WHILE IN REVERSE. PROBLEM WAS CORRECTED THE SAME WAY AND DIDN'T THINK MUCH OF IT UNTIL THE SECOND INCIDENT. DEALER SAID RACK AND PINION ASSEMBLY NEEDS TO BE REPLACED. PARTS ARE ON BACK ORDER & MAY NOT BE AVAILABLE UNTIL LATE OCTOBER 2012. SERIOUS SAFETY ISSUE. FORD NEEDS TO ISSUE A RECALL. *TR

DRIVING ON RT 495 WHEN THE WARNING LIGHTS ACTIVATED AND A WARNING CAME ON IN THE MESSAGE CENTER SAYING "SERVICE ADVANCE TRACK." I STARTED TO PULL OVER TO THE SIDE OF THE ROAD AND DISCOVERED MY POWER STEERING WASN'T WORKING. AFTER I PULLED OVER I STOPPED THE CAR I LOOKED IN THE MESSAGE CENTER I SAW THAT THE ADVANCE TRACK WASN'T SELECTED. I TRIED TO SELECT IT BUT WASN'T ABLE TO. I TURNED THE CAR OFF AND BACK ON A COUPLE TIMES AND THE PROBLEM CLEARED. CALLED FORD DEALERSHIP AND THEY DIDN'T SEEM TO WANT TO HELP BECAUSE "TURNING THE CAR OFF AND BACK ON FIXED THE PROBLEM." I PUSHED THEM TO GET AN APPOINTMENT, THEY CALLED ME SAYING THAT THE POWER STEERING MODULE WAS BAD AND NEEDED TO BE REPLACED. *TR

POWER STEERING ASSIST WAS LOST, SUDDENLY AND DRASTICALLY INCREASING THE STRENGTH NEEDED TO TURN THE STEERING WHEEL. *TR

POWER STEERING HAS FAILED ON A NUMBER OF OCCASIONS RESULTING IN DRIVER HAVING TO MANUALLY STEER. STEERING FAILS WHEN AUTO IN MOTION. OCCURRENCE WHEN SPEEDS ANYWHERE FROM 10-60MPH. VERY DANGEROUS. ONE HAS TO PULL OVER (IF POSSIBLE) AND TURN OFF AUTO AND THEN RE-START. ISSUE HAS OCCURRED FOUR TIMES IN LAST MONTH. ONLY 10,000 MILES ON AUTO NOW. *TR

I BOUGHT A CERTIFIED PREOWNED FORD EXPLORER WITH 19,900 MILES IN LAST WEEK OF JUNE 2012. WITHIN ONE MONTH, I HAD MULTIPLE INCIDENCE ( ROUGHLY TEN TIMES)OF THE VEHICLE POWER STEERING ASSIST FAILING WHILE DRIVING. IT WOULD FAIL BOTH AT COMPLETE STOPS , SLOW SPEEDS AND ONCE WHILE EXITING A HIGHWAY OFFRAMP AT APPROXIMATELY 25MPH. ONCE THE VEHICLE WAS RESTARTED THE SYSTEM WOULD REBOOT AND THE PROBLEM WOULD BE TEMPORARILY CORRECTED. THE LOCAL FORD DEALER HAS HAD THE VEHICLE SINCE FIRST WEEK OF AUGUST AND IS NOW TELLING ME IT MAY TAKE UNTIL NOVEMBER TO CORRECT THIS ISSUE. THEY HAVE BEEN TELLING ME THE NEEDED PART IS ON "BACK ORDER".THAT IS ALL I HAVE HEARD. *TR *JS

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE POWER STEERING FAILED AND THE POWER ASSIST DEFAULT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RESTARTED THE VEHICLE WHICH FUNCTIONED PROPERLY. THE DEALER WAS CONTACTED WHO STATED THAT THE VEHICLE WAS NOT INCLUDED ON ANY RECALLS AND ADVISED THE CONTACT TO BRING IN THE VEHICLE IN ORDER TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,595.

CAR'S POWER STEERING WENT OUT MAKING IT VERY DIFFICULT TO DRIVE. MY WIFE WAS ABLE TO PULL OVER INTO A LOT AND CALLED ME. THE CAR WAS A FEW MILES FROM A FORD DEALERSHIP (NORTHGATE FORD NEAR CINCINNATI, OHIO). AFTER STARTING IT BACK UP, I WAS ABLE TO DRIVE THE CAR TO THE DEALERSHIP. THE DEALER CALLED ME BACK THAT NIGHT (AUG 6TH) AND STATED THEY CONFIRMED THE PROBLEM AND THE CAR CAN'T BE DRIVEN UNTIL THIS IS FIXED. THE CAR HAS NOW BEEN IN THE SHOP FOR MORE THEN 30 DAYS WITH NO FIX AND THE DATE TO GET PARTS KEEPS SLIPPING. THE LAST I HEARD THE EARLIEST THEY WILL HAVE PARTS IS NOV 2012. THAT WILL MEANS THE CAR WILL BE IN THE SHOP FOR 90 TO 120 DAYS WAITING ON PARTS. I SEE ARTICLES ABOUT A 2011 FORD EXPLORER POWER STEERING ISSUE THAT SEEMS TO FIT WHAT WE ARE SEEING ON OUR 2012. I HAVE CONTACTED THE BBB AND I'M LOOKING INTO OHIO'S LEMON LAW. *TR

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE TRAVELING 45 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE POWER STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,317 AND THE CURRENT MILEAGE WAS 10,322.

I WAS DRIVING DOWN THE FREEWAY WITH MY SON IN THE CAR AND PREPARING TO EXIT WHEN THE STEERING FAILED. I WAS UNABLE TO MOVE THE STEERING WHEEL MORE THAN AN INCH IN EITHER DIRECTION. WITH MY HAZARD LIGHTS ON I WAS ABLE TO PULL OVER. THERE WERE SEVERAL FAILURE MESSAGES, THE TWO MOST PROMINENT BEING POWER STEERING ASSIST AND ADVANCE TRAC ERROR. THIS COULD HAVE BEEN VERY DANGEROUS. THE CAR HAS NOW BEEN AT THE DEALERSHIP FOR THREE WEEKS. THEY ARE UNABLE TO GET THE PART AND HAVE NO TIMELINE ON WHEN IT WILL BE AVAILABLE. *TR

WHILE THE VEHICLE IS MOVING, THE POWER STEERING ASSIST FAILED AND THE STEERING WHEEL BECOMES EXTREMELY DIFFICULT TO TURN. IT IS VIRTUALLY IMPOSSIBLE TO TURN THE STEERING WHEEL, ONLY WITH EXTREME DIFFICULTY AND APPROXIMATELY A TENTH OF A MILE OF STRAIGHT ROADWAY WAS I ABLE TO STEER THE CAR TO THE SHOULDER. TURNING THE CAR OFF WILL TEMPORARILY RE-ENGAGE THE POWER STEERING. HOWEVER, THE PROBLEM CONTINUALLY RE-OCCURS WITHOUT ANY WARNING. THE VEHICLE IS NOT CONTROLLABLE AT HIGHWAY SPEEDS OR ON CURVY ROADS. *TR

ON JULY 27TH, WHILE DRIVING ON THE HIGHWAY, AT APPROX. 60 MPH, I RECEIVED ERROR MESSAGES REGARDING THE TRAC ASSIST AND POWER STEERING ASSIST. AT THAT TIME, I NOTICED THAT THE STEERING HAD COMPLETELY LOCKED UP ON ME. LUCKILY I WAS ON STRAIGHT-A-WAY, AND THERE WAS NO ONE IN THE LANE NEXT TO ME, SO I WAS ABLE TO EASE ON OVER TO THE SHOULDER. I CALLED THE CLOSEST DEALERSHIP, WHO ADVISED ME TO TURN THE CAR OFF AND ON, AND BRING IT IN. IN THE MEANTIME, MY HUSBAND HAD SENT ME THE ARFC.ORG LINK SHOWING SEVERAL OTHERS WHO HAD THE SAME ISSUE. THE TECH AT THE DEALERSHIP BASICALLY BLEW ME OFF AND SAID "WELL, YOU CAN POST ANYTHING ON THE INTERNET." THE NEXT DAY, I WAS TOLD THAT THE ENTIRE STEERING MECHANISM WOULD HAVE TO BE REPLACED, AND IT TOOK FIVE DAYS TO GET THE PARTS IN AND THE VEHICLE REPAIRED AND BACK ON THE ROAD. IT APPEARS THIS IS A KNOWN ISSUE, BUT FORD IS FAILING TO DO ANYTHING ABOUT IT, AS FAR AS RECALLS, ETC. *TR

I WAS SLOWING DOWN AS I WAS APPROACHING A TRAFFIC SIGNAL AND HEARD A WARNING CHIME. INITIALLY, VEHICLE DID NOT SHOW ANY SIGNS OF PROBLEM, BUT GOT A WARNING MESSAGE OF POWER STEERING FAILURE (OR SOMETHING SIMILAR) AND ANOTHER ONE INDICATING TO SERVICE THE ADVANCE TRACK SYSTEM. THE ADVANCE TRACK INDICATOR LIGHT WENT OUT ON THE DIAL, TOO. AFTER A FEW HUNDRED FEET THE POWER STEERING WAS COMPLETELY GONE AND I HAD TO USE SIGNIFICANT EFFORT TO STEER THE VEHICLE INTO MY DRIVEWAY. FORTUNATELY, I WAS ONLY 2 MILES FROM HOME WITH FEW TURNS TO GET THERE. ALMOST COULDN'T MAKE THE TURN INTO MY DRIVEWAY. STARTED & RESTARTED THE VEHICLE SEVERAL TIMES AND EVENTUALLY ALL PROBLEMS AND WARNING LIGHTS DISAPPEARED. DROVE THE VEHICLE A FEW MILES AND ALL SEEMS OK. WILL UPDATE WITH ANY ADDITIONAL ISSUES AFTER 8/21/12. VEHICLE WAS PURCHASED USED ON 8/15/12 WITH 12,700 MILES. CALLED DEALER AND THEY SAID TO BRING IN IF PROBLEMS PERSIST. *TR

I WAS DRIVING HOME FROM A MOVIE ON PACIFIC COAST HWY IN HUNTINGTON BEACH, CA AND ALL OF SUDDEN THE POWER STEERING ASSIST FAULT WARNING CAME ON, I HADN'T LOST COMPLETE FUNCTION OF THE STEERING BUT IT WAS ABOUT A HALF A MILE DOWN THE ROAD THAT IT GOT ALMOST IMPOSSIBLE TO STEER. I CALLED THE DEALERSHIP AND THEY TOLD ME TO TOW IT TO THE DEALERSHIP AS SOON AS POSSIBLE. I DIDN'T KNOW THAT THERE WAS A SHORT TERM FIX BY TURNING OFF AND THEN TURNING BACK ON AGAIN TO MAKE THE WARNING LIGHT GO AWAY. TOMORROW TAKING IN MY CAR TO DEALER TO GET IT FIX.... NOW BEFORE IT ENDS IN CRASH OR SOMEONE KILLED.!!!!!! I HAVE THE ECOBOOST I4 CYLINDER ENGINE. *TR

I HAD A CUSTOMER WHOSE 2012 EXPLORER HAD POWER STEERING FAILURE (JULY 15, 2012). THE VEHICLE WAS STILL RUNNING BUT HE COULD NOT TURN THE STEERING WHEEL. I CONTACTED FORD MTR CO AND ASK IF THEY WERE HAVING ISSUES LIKE THIS. THEY SAID NO. I TOLD THEM THEY MAY WANT TO SEE ALL THE COMPLAINTS ABOUT THE PROBLEM ON LINE AND THEY SAID AGAIN THEY DID NOT HAVE A PROBLEM. I CALLED OTHER DEALERS AND FOUND THAT ALL OF THEM HAD BEEN HAVING THE PROBLEMS AND WAS TOLD HOW TO CORRECT IT. I CONTACTED FORD AGAIN AND RECEIVED AUTHORIZATION TO MAKE THE REPAIRS, ORDERED THE PARTS AND FOUND OUT THEY WERE ON NATIONAL BACK ORDER. AFTER WAITING 31 DAYS I CALLED FORD AGAIN AND WAS TOLD MY PARTS ORDER HAD EXPIRED (I PERSONALLY FOLLOWED UP ON THE ORDER EVERYDAY) AND I WOULD HAVE TO REORDER. I CAN'T UNDERSTAND WHY FORD DID NOT ADVISE ME OF THE PROBLEM WHEN I FIRST ASK....CAN YOU SPELL COVER UP? I HAVE SUPPLIED MY CUSTOMER A VEHICLE AND FORD HAS AUTHORIZED UP TO $2000 FOR RENTAL. FROM LOOKING AT THE BACK ORDER STATUS, I WOULD GUESS IT WILL BE ANOTHER 30 DAYS BEFORE WE RECEIVE THE PARTS. I WOULD SUGGEST THAT FORD ISSUE A RECALL AS IT IS EXTREMELY DANGEROUS (IT HAPPENED TWICE TO MY CUSTOMER) AND SOME ONE IS GOING TO GET KILLED. GOOD LUCK FINDING THE PARTS. PARK YOUR VEHICLE AND HAVE FORD TOW IT IN. INITIALLY MY CUSTOMER THOUGHT THAT HIS VEHICLE HAD GONE DEAD BUT THAT IS NOT THE CASE HE JUST COULD NOT STEER IT. IF IT HAPPENS TO YOU...PARK THE VEHICLE....LEARN ABOUT YOUR STATE'S LEMON LAW. MY CUSTOMER WILL BE W

AS I WAS BACKING MY VEHICLE UP THERE WAS A CHIME AND AN ERROR MESSAGE DISPLAYED ON MY LEFT SCREEN INSTRUMENT PANEL TELLING ME THAT THERE WAS A POWER STEERING ASSIST FAULT. I RESTARTED THE VEHICLE AND THE FAULT DID NOT RETURN. TWO OR THREE DAYS LATER AS I WAS DRIVING, IT HAPPENED AGAIN. I WAS GOING 15MPH AND OUT OF NOWHERE, THE ERROR POPPED UP ON THE INSTRUMENT PANEL AND I COULDN'T MAKE A TURN. I RESTARTED THE VEHICLE IN THE MIDDLE OF THE ROAD AND THE FAULT CLEARED. 8 AUG 2012 I WAS DRIVING DOWN THE ROAD AND IT HAPPENED AGAIN. AGAIN I WAS DOING 15MPH. I ATTEMPTED TO RESTART THE VEHICLE BUT THIS TIME THE FAULT DID NOT GO AWAY. I THEN DROVE THE VEHICLE BACK HOME AND SINCE THEN I HAVEN'T BEEN ABLE TO CLEAR THE FAULT LONG ENOUGH TO DRIVE IT TO THE DEALERSHIP. LUCKILY FOR ME, ALL OF THESE OCCURRENCES HAPPENED IN MY NEIGHBORHOOD. HAD I BEEN ON THE INTERSTATE OR DRIVING FAST, I WOULDN'T HAVE BEEN ABLE TO MAKE A TURN AND COULD'VE HURT MYSELF OR SOMEONE ELSE. I CONTACTED THE DEALERSHIP AND THEY WILL BE LOOKING AT THE VEHICLE TOMORROW. THE ONLY PROBLEM THAT I HAVE NOW, "OTHER THAN THE FACT THAT I HAVE A BRAND NEW $46,000 PAPER WEIGHT" IS FIGURING OUT HOW I WILL GET THE VEHICLE TO THE DEALERSHIP. *TR

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT, THE POWER STEERING SEIZED AND HE WAS UNABLE TO TURN THE STEERING WHEEL IN ANY DIRECTION. THE CONTACT WAS ABLE TO TEMPORARILY REMEDY THE PROBLEM BY SHUTTING OFF AND RESTARTING THE VEHICLE. THE FAILURE RECURRED WITHOUT ANY WARNING. THE VEHICLE WAS NOT TAKEN TO DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGE WAS 11,000.

I WAS DRIVING MY FORD EXPLORER ON A ROAD WHEN A "SERVICE ADVANCE TRAK" WARNING APPEARED ON THE LEFT HAND DASH. MY STEERING WHEEL LOCKED, AND I HAD TO FORCIBLY MUSCLE THE CAR TO THE SIDE OF THE ROAD. I TURNED THE CAR IGNITION OFF, THEN BACK ON, AND THE ERROR WENT AWAY. CLEARLY, THIS WAS DANGEROUS, AS I COULD HAVE CRASHED INTO ANOTHER CAR. A FEW WEEKS WENT BY, THIS HAPPENED AGAIN SPORADICALLY DURING THIS TIME, USUALLY AFTER MY CAR WAS IN "PARK." YESTERDAY I TURNED MY CAR ON, AND "POWER STEERING ISSUE" POPPED UP AS A WARNING, AND AGAIN THE CAR WAS NOT ABLE TO BE STEERED AS THE STEERING WHEEL LOCKED. DESPITE TURNING THE IGNITION OFF AND ON, THE WARNING AND STEERING LOCK DID NOT TURN BACK ON. I HAD THE CAR TOWED BACK TO THE DEALER. *TR

POWER STEERING FAULT WHILE RETURNING FROM SHORT SUPERMARKET TRIP, LOST ALL POWER STEERING, DASH BOARD LIT UP, THEN TERRAIN SENSOR FAULT, CAUSING A FEELING OF REDUCED GEAR, TURN SIGNALS FAILED AS WELL. VERY DIFFICULT TO DRIVE, AND UNABLE TO RESET BY SHUTTING VEHICLE OFF. DEALERSHIP STATED A FAULT IN POWER STEERING RACK, REQUIRING REPLACEMENT, THEY ALSO STATED IT IS A DIFFERENT PART NUMBER THEN ORIGINAL PART MEANING IT MAY HAVE BEEN REMODELED DUE TO "ISSUES". VERY DANGEROUS SITUATION!!!! *TR

THREE TIMES IN THE SAME DAY MY POWER STEERING WENT OUT. ONCE WHEN I STARTED THE CAR FIRST THING IN THE MORNING AND WAS BACKING OUR OF MY GARAGE. TWICE WHEN I STARTED DRIVING FORWARD AFTER IDLING IN A DRIVE THROUGH LINE IT WENT OUT. ALL THREE TIMES I RECEIVED WARNINGS IMMEDIATELY AFTER THE POWER STEERING WAS LOST THAT THE POWER STEERING ASSIST WAS OUT. EACH TIME I HAD TO TURN THE ENGINE OFF AND RESTART IT TO REGAIN THE POWER STEERING. *TR

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE STOPPED AT A STOP SIGN, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND NOTICED THAT THE PEDAL BECAME STUCK IN A DEPRESSED POSITION. THE VEHICLE THEN ACCELERATED ON ITS OWN. THE CONTACT DEPRESSED THE BRAKE PEDAL AND WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

MY 2012 FORD EXPLORER LIMITED HAS LOST POWER STEERING WHILE IN MOTION ON FOUR OCCASIONS, IN LESS THAN ONE WEEK TIME PERIOD. IT LOSES ALL ABILITY TO STEER AND WILL ONLY WORK AGAIN ONCE IT HAS BEEN RESTARTED. *TR

DRIVING DOWN THE MASSACHUSETTS TURNPIKE THE POWER STEERING ASSIST FAILED AND I ALMOST HIT ANOTHER CAR BECAUSE THE VEHICLE WAS EXTREMELY DIFFICULT TO STEER. *TR

COMPLETE LOSS OF POWER STEERING. HAPPENED MULTIPLE TIMES. IT SHOWED POWER STEERING ASSIST FAULT IN THE INSTRUMENT CLUSTER. VERY DANGEROUS. WHEN WILL IT HAPPEN AGAIN AT HIGHWAY SPEEDS ON A CORNER? HOPEFULLY SOMEONE CAN HELP BECAUSE I REALLY DON'T FEEL LIKE DRIVING THIS VEHICLE WITH MY WIFE AND 2 SMALL CHILDREN. PLEASE NOTE I LIVE IN TORONTO, ONTARIO, CANADA, M8W2H8. *TR