Page 11 of 17 · complaints 501–550 of 830

2012 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Steering
Filed Nov 29, 2017158,000 milesAZ

OUR POWER STEERING SYSTEM FINALLY WENT OUT ON OUR 2012 XLT. IN FACT, THE WIFE WAS DRIVING ON THE INTERSTATE WITH OUR TWO TODDLERS AT 75MPH WHEN IT WENT OUT. SHE PULLED OVER AND I HAD TO MEET UP WITH HER AND DRIVE IT HOME (NOT EASY). WE WOULD HAVE BEEN ELIGIBLE FOR THE RECALL IF THIS HAPPENED 8K MILES AGO, BUT SINCE WE ARE OVER THE 150,000 LIMIT, I GET TO PAY $1940.00 TO GET IT REPAIRED(GETTING REPAIRED AS THIS IS TYPED). ITS SAD REALLY, BECAUSE WHEN I WAS AT 120K, I WAS HAVING ISSUES WITH THE POWER STEERING AND WAS HOPING TO GET IT REPLACED AT THE DEALER, HOWEVER AT THE TIME, THEY WERE "UNABLE TO REPLICATE THE ISSUE" SO NO ACTION WAS TAKEN. I AM DISAPPOINTED, BECAUSE IT TAKES A COMPLETE FAILURE (AND ENDANGERMENT TO LIVES) FOR THE RECALL TO BE INITIATED. I WONDER IF GM'S IGNITION RECALL IS THE SAME WAY? I COULD REPAIR IT MYSELF AS ITS NOT TOO BAD OF A JOB, BUT DUE TO BEING BUSY, IT WOULD PROBABLY TAKE A WEEK OR TWO FOR ME TO DO ALONE AND THIS IS OUR PRIMARY FAMILY VEHICLE. MY SERVICE ADVISER HAS BEEN NOTHING BUT HELPFUL BUT HAVE TO SAY THAT I AM DISAPPOINTED IN FORDS APPROACH TO THE FAILURE OF A MAJOR COMPONENT OF THE VEHICLE.

Air Bags
Filed Nov 28, 201764,278 milesTX

ON 3 SEPARATE OCCASIONS OVER THE LAST 3 YEARS THE AIRBAG WARNING INDICATOR LIGHT ON THE DASH HAS COME ON, FOR NO APPARENT REASON. ON EACH OCCASION I HAVE TAKEN THE VEHICLE TO MY LOCAL FORD SERVICE CENTER WHERE THEY FINALLY DETERMINED THAT THE SOLUTION WAS TO APPLY SOME DIELECTRIC GREASE TO THE ELECTRIC CONNECTORS UNDER THE DRIVERS SEAT. THIS FIX WAS COVERED UNDER MY EXTENDED WARRANTY ON THE FIRST 2 OCCASIONS ON THE 3RD THEY AGREED TO APPLY THE GREASE AT NO COST TO ME. MY SERVICE CENTER HAS TOLD ME THAT WHEN THIS PROBLEM OCCURS THE AIRBAG WILL NOT DEPLOY. WONDERING WHY SOMETHING AS IMPORTANT AS AN AIRBAG HAS LOOSE CONNECTORS WHICH HANG DOWN UNDER THE DRIVERS SEAT, SEEMS LIKE A DESIGN FLAW? WHY IS THERE NO RECALL TO PERMANENTLY FIX THIS ISSUE.

Electrical System
Filed Nov 24, 2017100,000 milesCA

AFTER STARTING THE CAR WHILE PARKED THE 'SERVICE ADVANCE TRAC" WARNING CAME ON. AFTER DRIVING APPROX. 100 FEET THE WARNING WENT AWAY. THERE WAS A SLIGHT HARDNESS IN THE STEERING AT THIS TIME. THAT WENT AWAY WHEN THE WARNING WENT AWAY. THIS OCCURRED ON NOV. 10, 2017. THE SECOND PROBLEM OCCURRED ON NOV. 23, 2017. WHILE PARKED OVERNIGHT AND ALL DAY IN OUR GARAGE I STARTED THE CAR AND THE "POWER STEERING ASSIST FAULT'' WARNING CAME ON. I COULD NOT TURN THE STEERING WHEEL AT ALL. I TURNED OFF THE ENGINE AND WITHIN 10 TO 15 SECONDS I STARTED THE CAR AGAIN. NO WARNING CAME ON AND THE POWER STEERING WORKED O.K. I STARTED THE CAR AGAIN THIS MORNING AND NO WARNING OR PROBLEM.

Electrical System
Filed Nov 1, 2017155,000 milesTX

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE STALLED AND THE OIL PRESSURE AND POWER TRAIN WRENCH WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS UNABLE TO START ON THE FIRST ATTEMPT. THE FAILURE RECURRED OVER THREE TIMES. THE CONTACT NOTICED THE FAILURE AFTER SHE DEPRESSED THE ACCELERATOR PEDAL AFTER A COMPLETE STOP. THE LOCAL DEALER (GULF COAST FORD, N, 3000 STATE HWY 288, ANGLETON,TX, 77515) WAS CONTACTED SCHEDULED AN APPOINTMENT FOR TWO DAYS LATER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 155,000.

Fuel/Propulsion System
Filed Oct 31, 201765,000 milesOH

THERE IS A SMELL OF GASOLINE IN AND OUTSIDE OF THE VEHICLE AT ALL TIMES. THE CHECK ENGINE LIGHT KEEPS REAPPEARING EVEN AFTER CONTINUOUS EXAMINATION.

Power Train
Filed Oct 23, 201791,200 milesTX

2012 FORD EXPLORE LIMITED. WHILE DRIVING ON HIGHWAY, THE CAR SUDDENLY WITH NO WARNING DECREASED SPEED THEN A WRENCH WARNING LIGHT CAME ON IN THE LOWER LEFT DASH PANEL, AND THE CAR WAS IDLING VERY ROUGH. EVEN THOUGH I WAS PRESSING ON THE GAS PEDAL TO ACCELERATE, THERE WAS NO RESPONSE. I WAS ABLE TO LIMP IT HOME AT LITERALLY 2 MPH IN "LIMP MODE". THE CAR DID NOT RESPOND WHEN I PRESSED THE ACCELERATION PEDAL ALTHOUGH I STILL HAD POWER. I HAD TO HAVE IT TOWED TO DEALERSHIP TO BE CHECKED OUT. AFTER RESEARCHING WHAT IT COULD BE, I LEARNED IT IS POSSIBLY THE ELECTRONIC THROTTLE BODY (ETB) AND/OR PURGE VALVE. I AM PASSED EXTENDED WARRANTY NATURALLY AND PROBABLY GOING TO BE LEFT WITH A HUGE BILL. WHY IS THIS NOT A RECALL FORD????? IT IS CLEARLY A MANUFACTURED ISSUE WITH THIS MANY PEOPLE EXPERIENCING THIS SAME ISSUE.

Service Brakes
Filed Oct 21, 201782,000 milesFL

BRAKE SYSTEM MALFUNCTIONING AND FORD DEALERSHIP HAS THE VEHICLE FOR 2 MONTHS AND UNABLE TO REPAIR DUE TO BAD PRODUCTION PARTS

Steering
Filed Oct 14, 201795,000 milesOH

POWER STEERING QUIT WORKING IN THE PARKING LOT. HAS NO POWER STEERING. HAS HAD A SOFTWARE UPDATE TO FIX THE STEERING AND WAS TOLD THE STEERING NEEDED REPLACED BUT THE PART WAS ON BACK ORDER AND THEN WAS TOLD THE VEHICLE DIDN'T QUALIFY TO HAVE THE STEERING RACK REPLACED AND NOW IT HAS FAILED.

Power Train
Filed Oct 13, 201745,000 milesCT

GEAR SHIFT MESSAGE - 'SHIFT TO PARK' AFTER PUTTING VEHICLE IN PARK AND IGNITION IS TURNED OFF.

Unknown or Other
Filed Oct 5, 2017100,000 milesFL

WHEN TAKIN OFF AT HIGHER SPEED LIKE TO PASS SOMEONE, A SMELL OF EXHAUST FUMES FILLS THE CAR THROUGH THE AIR SYSTEM. IT'S SO BAD WE HAVE TO ROLL THE WINDOWS DOWN TO GET IT TO GO AWAY. MY BABIES EVEN COMPLAIN OF THE HORRIBLE SMELL. THIS HAS BEEN GOING ON FOR MONTHS AND I'VE HEARD OF NOW AS A BIG PROBLEM.

Engine
Filed Sep 18, 2017WA

AN EXHAUST ODOR REPEATEDLY OCCURRED IN THE CABIN WHILE THE VEHICLE WAS ACCELERATING.

Engine
Filed Sep 17, 2017MN

ROTTEN EGG/SULFUR SMELL INSIDE CABIN/OCCUPANT AREA COMING FROM VENTS WHEN ENGINE UNDER HEAVY LOAD SUCH AS GOING UP HILL OR COMING ONTO HIGHWAY AND RPM'S INCREASE, ACCELERATING AT HIGHER SPEEDS TO MERGE INTO TRAFFIC FROM OFF RAMP. NOTICED MORE WHEN AC IS ON. BOUGHT VEHICLE USED FROM A LOCAL CAR DEALER IN FEB OF 2017

Engine
Filed Aug 29, 201772,000 milesTX

(RE)STARTING AUGUST 1, 2017, WHILE DRIVING, THE VEHICLE WOULD SUDDENLY AND WITHOUT WARNING DECELERATE, WITH NO RESPONSE FROM THE GAS PEDAL. FORD CALLS THIS THEIR "LIMP HOME MODE." THE WRENCH ICON WARNING WOULD DISPLAY AND THE ENTIRE VEHICLE WOULD SHUDDER UNTIL IT WAS PUT IN PARK AND TURNED OFF. USUALLY, IT WOULD RESUME NORMAL OPERATIONS AFTER BEING RESTARTED, HOWEVER, ON ONE OCCASION, IT TOOK THREE ATTEMPTS TO RESTART. AFTER TWO SUCH INCIDENTS OCCURRING IN LESS THAN A MILE, I DON'T FEEL SAFE DRIVING ON THE HIGHWAY (OR, REALLY, ANY OTHER PLACE) AS THERE IS NO INDICATION TO OTHER DRIVERS AND THE VEHICLE ACTIVELY DECELERATES, RATHER THAN COASTING. DURING ONE SUCH INCIDENT, THE DECELERATION WAS SO PRONOUNCED THAT PASSENGERS JERKED FORWARD IN THEIR SEATS AND A CANINE PASSENGER LOST ITS FOOTING, FALLING INTO THE BACK OF THE SEATS. WE PREVIOUSLY EXPERIENCED THIS SAME ISSUE IN 2015, LEAVING ME AND A SMALL CHILD STRANDED WHEN THE VEHICLE DID NOT RESTART AT ALL. AS PART OF A "GOODWILL" REPAIR DUE TO THE VEHICLE BEING JUST OUT OF WARRANTY, THE ETB (ELECTRONIC THROTTLE BODY) AND PURGE VALVE WERE REPLACED BY FORD. I FILED COMPLAINT 10787972 WITH THE NHTSA ON 10/25/2015. IN 5 YEARS, THIS WILL BE THE SECOND REPLACEMENT OF A PART THAT'S EXPECTED TO LAST WELL OVER 6 YEARS. FORD IS AWARE OF THE PROBLEM, IS AND HAS BEEN SUED, AND IS BEING INVESTIGATED.

Engine
Filed Aug 23, 2017PA

PURCHASED THIS CAR IN AUGUST 2015. EVERY TIME I ACCELERATE QUICKLY TO PASS SOMEONE OR GO UP HILL FUMES ENTER THE CAR. VERY STRONG ODOR AND I HAVE TWO YOUNG DAUGHTERS WHO ARE UNABLE TO TELL ME IF THEY FEEL FUNNY FROM THE FUMES. PURGE VALVE SENSOR REPLACED DUE TO ENGINE LIGHT COMING ON REPEATEDLY.

Unknown or Other
Filed Aug 16, 2017100,000 milesNC

I HAVE SMELT THE EXHAUST FUMES COMING FROM THIS VEHICLE SEVERAL TIMES. I CAN REALLY SMELL THE FUMES IF I AM GOING THROUGH A DRIVE-THRU AT A RESTAURANT AND ROLL DOWN THE WINDOW. I NEVER THOUGHT MUCH OF IT UNTIL I STARTED RESEARCHING THE COMPLAINTS FROM OTHER VEHICLE OWNERS.

Unknown or Other
Filed Aug 16, 201766,000 milesLA

EXHAUST LEAKING BACK INTO THE VEHICLE. AS I ACCELERATE, IT SMELLS LIKE GAS FUMES COMING FROM A/C VENTS. I NOTICED IT FROM THE DAY I BOUGHT THE VEHICLE.

Unknown or Other
Filed Aug 10, 201711 milesFL

SINCE WE PURCHASED THE SUV WE NOTICED A STRONG ODOR OF FUMES IN THE VEHICLE CABIN. IT ALWAYS OCCURS WHEN ACCELERATING, LIKE WHEN ENTERING THE HIGHWAY, AND THE SMELL STARTS AT THE REAR OF THE VEHICLE WHERE MY 2 KIDS ARE. WE HAVE HAD ALL 3 REVISIONS DONE AND STILL THE ODOR PERSIST. WE ARE OBLIGATED TO LOWER THE WINDOWS EACH TIME TO NOT FEEL NAUSEOUS AND AVOID THE STRONG HEADACHES THAT USUALLY FOLLOW. MY 9 YEAR OLD SON HAS ASTHMA AND SUFFERS GREATLY FROM IT AND CONSTANTLY COMPLAINS OF DIZZINESS AS WE ARE DAILY HIGHWAY DRIVERS. MY 4 YEAR OLD HAS HAD MULTIPLE OCCASIONS OF SUDDEN VOMITING WHILE IN THE CAR, DIZZINESS AND HEADACHES. I TOO HAVE HAD TO PULL OVER TO THE SIDE OF THE ROAD DUE TO THE INTENSITY OF THE FUMES AND FEELING FAINT. I CONTACTED THE FORD HOTLINE ON THIS ISSUE AND WAS ISSUED A CASE # YET FORD RESPONDED WITH NO SOLUTION. THEY STATE THE REPAIRS THEY HAVE AVAILABLE HAVE BEEN EXHAUSTED AND THEY HAVE NO FURTHER SOLUTION. I ASKED FOR A BUY BACK AND APPARENTLY DO NOT QUALIFY FOR THAT EITHER. I DON'T KNOW WHAT TO DO. WE HAVE BEEN DEALING WITH MULTIPLE YEARLY VISITS WITH THE SAME COMPLAINT, YEAR AFTER YEAR. WE HAVE DOCUMENTATION SHOWING HOW SINCE THE YEAR OF PURCHASE WE HAD TAKEN THE VEHICLE IN FOR THE FUMES ODOR ISSUE AND THEY HAD EITHER NO REPAIR OR PRETENDED I WAS MAKING IT UP. I'M GLAD THIS ISSUE HAS SURFACED IN THE MEDIA AS I OBVIOUSLY WAS NOT MAKING IT UP, AND IT'S A REAL PROBLEM. I WORRY MORE THAN ANYTHING ABOUT THE HEALTH OF MY CHILDREN AND THEIR SAFETY. WE HAVE BEEN

Structure › Body
Filed Aug 6, 2017500 milesTX

MY FORD EXPLORER 2012 HAS BEEN GETTING EXHAUST FUMES INSIDE CAR EVER SINCE I BOUGHT THE CAR NEW. I HAVE TAKEN THE CAR BACK TO DEALER A COUPLE OF TIMES AND ALL I GET IS A RUN AROUND. THUS ISSUE NEEDS TO BE ADDRESSED BEFORE SOME ONE DIES FROM THE FUMES.

Engine and Engine Cooling › Exhaust System
Filed Aug 4, 201718,613 milesGA

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT SMELLED AN EXHAUST ODOR COMING FROM THE VENTS. THE CONTACT BELIEVED THAT THIS WAS THE RESULT OF THE CARBON MONOXIDE ISSUE IN THE NEWS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,613. ... .UPDATED 11/16/17 *BF THE FAILURE AFFECTED THE CONSUMER'S ASTHMATIC CONDITION. *JS

Unknown or Other
Filed Aug 4, 2017VA

EXHAUST SMELL IN CAR

Unknown or Other
Filed Aug 2, 201759,500 milesCA

EXHAUST FUMES IN CABIN. ON A COUPLE OF OCCASIONS, AN ODOR SIMILAR TO A ROTTEN EGG SMELL HAS ENTERED THE CABIN AREA WHILE DRIVING. NOT QUITE SURE AT THIS TIME IF I WAS ACCELERATING OR IF THE AC WAS ON THE RECIRCULATION/FRESH AIR MODE WHEN THE SMELL ENTERED. I AM CONCERNED ABOUT CO2 EXPOSURE TO MY FAMILY.

Engine and Engine Cooling › Exhaust System
Filed Aug 2, 2017100,000 milesLA

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE EXHAUST SYSTEM FAILED AND CAUSED AN ODOR TO PENETRATE THROUGHOUT THE VEHICLE. THE ODOR CAUSED THE CONTACT TO HAVE NAUSEA SYMPTOMS AND HEADACHES. THE CONTACT DID NOT SEEK MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 100,000.

Air Bags
Filed Aug 1, 2017103,149 milesCT

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (LOMBARD FORD, INC LOCATED AT 385 NEW HARTFORD RD, BARKHAMSTED, CT 06063; (860) 379-3301) WHERE THE DEALER STATED THAT THE CONTACT NEEDED TO PAY TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-12821614. THE FAILURE MILEAGE WAS 103,149.

Unknown or Other
Filed Jul 30, 201758,577 milesVA

IN 2015, FORD CHARGED ME MORE THAN $700 TO MAKE THE REPAIRS NECESSARY TO ELIMINATE EXHAUST FUMES IN THE CAR. THEY HAD A KNOWN FIX AT THAT TIME, BUT STILL CHARGED ME FOR THE REPAIR.

Unknown or Other
Filed Jul 28, 201730,000 milesMA

STRONG ODOR IN CABIN, MAKING OCCUPANTS ILL.

Structure
Filed Jul 28, 2017123,317 milesAL

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING 65 MPH, THE PLASTIC TRIM BETWEEN THE FRONT WINDSHIELD AND THE FRONT PASSENGER DOOR DETACHED AND BLEW AWAY. MULLINEX FORD IN MOBILE, ALABAMA WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PART WAS NOT INCLUDED IN A RECALL. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO RECALL OR REPORTS OF THE FAILURE. THE FAILURE MILEAGE WAS 123,317. UPDATED 10/24/17*LJ UPDATED 10/26/2017*JS

Electrical System
Filed Jul 28, 201782,900 milesCA

I WAS DRIVING ON AN INTERSECTION THAT DASHBOARD LIGHTS STARTED FLICKERING AND THE CAR INDICATED CHECK MANUAL AND ORANGE WRENCH CAME OUT... AND ALL OF THE SUDDEN CAR STOP & I TRIED STARTING IT BUT IT WOULD IT WAS IN THE MIDDLE OF NOWHERE... I WAS ON 342 N. SAN FERNANDO RD., LOS ANGELES, CA 90031 AROUND 2:00 PM

Visibility/Wiper
Filed Jul 27, 201760,000 milesPA

FUMES IN PASSENGER COMPARTMENT

Unknown or Other
Filed Jul 21, 2017MA

THE CO DETECTOR I INSTALLED (BATTERY OPERATED) SOUNDS IF I CLOSE MY WINDOWS FOR MORE THAN A FEW MOMENTS DURING A TRIP. MY 10 YEAR OLD SON CAN NOT RIDE IN MY TRUCK AS HE HAS VOMITED SEVERAL TIMES DURING TRIPS IN THE PAST. THE IDEA THAT THE VEHICLE I DRIVE IS POISONING MY SON INFURIATES ME. THE EXHAUST ODOR IS UNBEARABLE, COUPLED WITH THE NAUSEA AND HEADACHES THAT RESULT FROM THE CO LEAKS I FIND MYSELF MORE AND MORE ANGRY THAT WE SPENT $30K ON A DEATH TRAP

Engine
Filed Jul 15, 201788,000 milesCA

TURBO GONE BAD - CAR BEGAN MAKING LOUD RATTLE NOISE WHEN STARTED. NOISE WOULD SUBSIDE SOME AFTER A FEW MINUTES. CAR HAS BEEN VERY SLOW TO ACCELERATE, WHENEVER IT'S BEING DRIVEN, OVER THE LAST FEW MONTHS. HAVE TO REALLY PRESS DOWN ALL THE WAY ON THE GAS IN ORDER TO KEEP IT GOING. THE MPG HAVE BEEN STEADILY DECLINING AS WELL OVER THE LAST FEW MONTHS. DEALER TOLD ME IT'S A "TURBO PROBLEM". WAS TOLD THAT 180 OTHER 2012 EXPLORERS ARE ALSO AFFECTED, PARTS ON BACK-ORDER FOR SIX WEEKS. CAN'T DRIVE CAR. REPAIR COST APPROXIMATELY $3500. FORD OFFERING NO RELIEF AT THIS POINT.

Power Train
Filed Jul 7, 201755,000 milesRI

I HAVE HAD THE CAR FOR 2 YEARS AND HAVE HAD AT LEAST 10+ INCIDENTS OF MY CAR LOSING ALL POWER FOR ACCELERATION. IT HAS HAPPENED ON THE HIGHWAY GOING 65+, IT HAS HAPPENED ACCELERATING ONTO THE HIGH WAY, IT HAS HAPPENED ON RESIDENTIAL STREETS, IT HAS HAPPENED ON STATE HIGHWAYS, IT HAS HAPPENED IN PARKING LOTS. THE CAR SUDDENLY REVS SUPER HIGH BUT PRESSING THE ACCELERATOR DOES ABSOLUTELY NOTHING. I HAVE TO LIMP TO THE SIDE OF THE ROAD, TURN THE CAR OFF AND USUALLY IT FIXES THE ISSUE. BUT SEVERAL TIMES I HAVE HAD TO TURN IT OFF AND RESTART SEVERAL TIMES BEFORE I HAVE NORMAL CONTROL OF THE CAR AGAIN. I HAVE BROUGHT IT IN SEVERAL TIMES AND EVERY TIME THEY TELL ME UNLESS IT IS HAPPENING AT THAT MOMENT THEY CAN'T FIGURE OUT THE PROBLEM. I HAVE KIDS IN MY CAR MOST OF THE TIME AND TO SUDDENLY LOSE POWER IS A TRAGEDY WAITING TO HAPPEN. TODAY DURING A ROUTINE OIL CHECK, IT WAS DISCOVERED MY PTU IS LEAKING. IN A 5 YEAR OLD CAR I WOULD NOT EXPECT THIS TO BE THE CASE.

Engine
Filed Jun 26, 2017KY

I AM EXPERIENCING THE EXHAUST FUMES SMELL IN MY VEHICLE WHEN ACCELERATING UP HILLS OR WHEN MERGING INTO TRAFFIC. MY FAMILY HAS SUFFERED SYMPTOMS SUCH AS HEADACHES AND LIGHTHEADEDNESS DUE TO THE SMELLS. THE SMELL IS A VERY STRONG EXHAUST FUMES SMELL AND LASTS FOR AT LEAST 30 SECONDS TO A MINUTE.

Unknown or Other3 injured
Filed Jun 19, 2017125,000 milesGA

2012 FORD EXPLORER RELEASES STRONG BURNT RUBBER SMELL WHEN I ACCELERATE OR REACH 3000 RPMS. IT IS GETTING WORSE THE MORE MILES I PUT ON MY CAR. CAUSES MYSELF AND MY 2 CHILDREN TO FEEL CAR SICK OR HAVE HEADACHES. THE ONLY WAY I CAN GET THE SMELL TO GO AWAY IS TO TURN OFF THE A/C OR HEAT AND ROLL THE WINDOWS DOWN. I HAVE MENTIONED IT TO LOCAL DEALERSHIP TWICE NOW AND THEY HAVE NO IDEA WHAT IS CAUSING IT BUT I'VE TOLD THEM ABOUT THE CLASS ACTION LAWSUIT AND THEY STILL ACT LIKE THEY HAVE NEVER HEARD OF IT. THE FIRST TIME I TOOK IT TO THE DEALERSHIP FOR THE SMELL THE CAR WAS ALSO MAKING A NOISE WHEN THE A/C WAS ON SO I WAS TOLD THAT THE REPAIR THEY DID WOULD FIX WHATEVER WAS CAUSING THE NOISE AND THE SMELL. I JUST TOOK IT BACK TO THE DEALERSHIP TODAY FOR AN OIL CHANGE AND ONCE AGAIN MENTIONED THE SMELL AND THEY SAID THEY HAVE NO IDEA ABOUT A BURNING SMELL AND NOBODY HAS HAD THAT ISSUE THAT THEY KNOW OF. NOW THAT I KNOW IT IS LEGITIMATELY A CONCERN AND MY KIDS AND I AREN'T JUST ACTUALLY GETTING "CAR SICK" I AM EXTREMELY UPSET THAT I'M NOT BEING TAKEN SERIOUSLY. I AM SUPPOSED TO TAKE THE CAR BACK TO THE DEALERSHIP MONDAY TO HAVE OTHER ISSUES FIXED AND I CAN'T WAIT TO SEE WHAT THEY TELL ME NOW THAT I HAVE MADE THEM AWARE OF THE LEGITIMATE PROBLEM WITH THE EXHAUST ODOR.

Suspension
Filed Jun 16, 2017SC

THE STRUT MOUNTS ON THE EXPLORER ARE FAULTY. RESULTING IN A HORRIBLE NOISE WHEN TURNING OR ENCOUNTERING A BUMP; AND POSSIBLE SEPARATION OF THE STRUT MOUNT FROM THE VEHICLE BODY. I WAS ALERTED THAT IN MY SMALL COMMUNITY ALONE, I WAS ONE OF 5 VEHICLES OF THE SAME YEAR, MAKE AND MODEL WHO HAVE HAD TO REPLACE BOTH STRUT MOUNTS ON THE VEHICLE WITHIN THE PAST 6 MONTHS. FORD HAS BEEN ALERTED TO THE PROBLEM, BUT SEEM TO TAKE NO ACTION IN RESOLVING IT.

Engine
Filed Jun 15, 201758,000 milesSC

TURBO FAILURE WHILE DRIVING, LARGE LOSS OF POWER AND POTENTIAL FOR AN ACCIDENT. TURBO CHARGER FAILED ON MY 2.0L ECOBOOST ENGINE AT 58,000 MILES. TURBO FAILED WHILE IN TRAFFIC AND CAUSED VERY POOR PERFORMANCE AND COULD HAVE EASILY CAUSED A WRECK. TURBO FAILURE DOES NOT CREATE A CHECK ENGINE LIGHT OR GIVE ANY INDICATION THAT IS HAS FAILED OTHER THAN A LARGE LOSS OF POWER AND THE ENGINE CONTINUES TO RUN. TURBO FAILURE IS SUDDEN AND THERE IS NO INDICATIONS PRIOR TO IT FAILING. THE TURBO WAS NOT COVERED BY WARRANTY DUE TO VEHICLES AGE EVEN THOUGH UNDER 60K.

Unknown or Other
Filed Jun 15, 2017CO

WHEN THE SHIFTER IS MECHANICALLY AND SECURELY IN PARK, THE VEHICLE'S SENSOR SYSTEM DOES NOT RECOGNIZE IT IS IN PARK. THIS LEADS TO STARTING ISSUES NBECASUE OF TWO FACTORS: 1. THE BATTERY WEARS DOWN SINCE THE CAR DOES NOT COMPLETELY SHUT DOWN AND 2. STARTING THE VEHICLE REQUIRES IT TO BE IN PARK WHICH THE VEICHILE DOES NOT RECOGNIZE IT IS IN.

Engine
Filed Jun 12, 2017100,000 milesAL

OUR 2012 FORD EXPLORER HAS A HEAVY FUEL SMELL IN THE CABIN AFTER DRIVING FOR MORE THAT A FEW MINUTES. IT SEEMS TO BE GETTING WORSE AS TIME PASSES.

Engine
Filed Jun 12, 201759,000 milesVA

I ABRUPTLY ACCELERATED AROUND A CAR THAT MANEUVERED INFRONT OF ME AND MY INTERIOR CABIN WAS FILLED WITH AN NAUSEATING EXHAUST SMELL. I GOT A HEADACHE, LIGHT HEADED, AND PULLED OVER, BECAUSE I WAS STARTING TO GET DIZZY AND DEVELOP HEADACHES. THIS OCCURRED ON A HIGHWAY, AND NEARLY KILLED ME. I AM FURIOUS.

Steering
Filed Jun 8, 201769,000 milesCO

POWER STEERING ASSIST FAULT SHOW UP AND THE STEERING WHEEL IS VERY HARD TO MOVE. I START AND TURNED OFF A COUPLE TIMES NOTHING HAPPENS. THIS IS MY SECOND TIME THIS HAPPEN. THE FIRST TIME START WORKING AGAIN BUT NOW HAVE 2 WEEKS IN MAY GARAGE WITHOUT BE ABLE OF MOVE THE CAR.

Steering
Filed Jun 7, 201750,000 milesSC

IMMEDIATELY AFTER IGNITION IS TURNED ON, POWER STEERING FAILURE LIGHT COMES ON AND STEERING WHEEL CAN BARELY TURN. TURN OFF IGNITION AND BACK ON AGAIN AND IT IS GONE. THIS HAS HAPPENED 5 TIMES IN THE LAST 2 MONTHS.

Unknown or Other
Filed Jun 7, 201750,000 milesSC

THERE IS A LEAK SOMEWHERE AROUND THE REAR WINDOW/ DOOR OR TOP. EVERYTIME IT RAINS, WATER ENTERS THE CAR POURING DOWN THE 3RD ROW SEATBELT. THIS HAS HAPPENED MULTIPLE TIMES.

Suspension
Filed May 9, 201755,000 milesOH

FRONT STRUT BEARINGS CLUNKING/ FAILED. NEEDED REPLACED. 55,000 MILES. STRONG ODOR OF CARBON MONOXIDE WHEN ACCELERATING OR FOLLOWING LARGE TRUCKS.

Unknown or Other
Filed Apr 17, 201771,630 milesGA

THE DRIVER'S SIDE WINDSHIELD TRIM BLEW OFF THE CAR WHILE TRAVELING APPROXIMATELY 70 MPH ON AN INTERSTATE CREATING A DANGEROUS PROJECTILE FOR VEHICLES BEHIND ME.

Unknown or Other
Filed Apr 5, 2017100,000 milesCA

SMELLS EXHAUST IN THE CABIN. I HAVE BEEN GETTING HEAD ACHES AND NAUSEA WHEN I DRIVE. VEHICLE IN MOTION AND AFTER BEING IN THE CAR I GET AN EXHAUST SMELL AND GET SICK.

Unknown or Other
Filed Mar 28, 201715,133 milesFL

EXHAUST SMELL IN CABIN, HAVE TAKEN TO DEALER 5 TIMES AND THEY PERFORMED A FIX BUT DID NOT FIX

Unknown or Other
Filed Mar 22, 2017CA

THERE'S BEEN A SMELL EACH TIME I WOULD GO IN MY TRUCK AND IT WOULD GIVE ME A HEADACHE. DURING THIS TIME I WAS PREGNANT. I RECENTLY FOUND OUT THAT IT'S BEEN THE EXHAUST FUMES ENTERING THE VEHICLE. I HAVE NOT BEEN USING MY TRUCK AND I CAN'T DRIVE MY 1 MONTH OLD BABY IN THIS CAR. THIS HAS NOT BEEN THE ONLY PROBLEM WITH THE TRUCK IT HAS BEEN SHAKING AND SHUTS OFF. I'VE ALREADY TAKEN IT TO GET REPAIRED BUT IT STILL SHAKES. I'M CONCERNED ABOUT THE FUMES COMING INTO THE CAR. IT DEFINITELY IDN'T SAFE FOR ME TO HAVE MY BABY RIDE IN. I CAN'T BELIEVE I USED THIS TRUCK DURING MY PREGNANCY THINKING IT WAS JUST ME BUT SEEING IT ON THE NEWS MADE ME REALIZE SOMETHING HAS BEEN WRONG WITH THE TRUCK THE WHOLE TIME.

Fuel/Propulsion System
Filed Mar 21, 2017105,000 milesOH

FUEL AND EXHAUST FUMES OR SMELL OF BURNING OIL. PROBLEMS WITH TURBO.

Unknown or Other
Filed Mar 21, 201750,000 milesCA

I PLACED A CARBON MONOXIDE DETECTOR IN MY VEHICLE AFTER READING ABOUT ISSUES. IT HAS BEEN GOING OFF DUE TO HIGH LEVELS OF CO DETECTED INSIDE MY CAR. THE DETECTOR ONLY STOPS BEEPING WHEN I OPEN ALL OF THE WINDOWS AND TURN OFF THE AIR CONDITIONER. I USE A KIDDE CO DETECTOR THAT WILL ALARM IF LEVELS ARE ABOVE 30PPM. I HAVE SMALL CHILDREN IN THE CAR MOST OF THE TIME, AND I WANT A RECALL ON THIS ISSUE TO GET IT FIXED AND PREVENT ISSUES WITH THEIR HEALTH OR AN ACCIDENT THAT CAN ENDANGER BOTH MY FAMILY AND OTHERS, AS WELL AS FIX ALL EXPLORERS WITH THE SAME ISSUE. THE DETECTOR GOES OFF WHEN THE WINDOWS ARE CLOSED AND THE AIR CONDITIONER IS ON, AND WHEN I ACCELERATE.

Unknown or Other
Filed Mar 10, 201710,000 milesAL

UPON HEAVY ACCELERATION (MERGING, PASSING A VEHICLE,ETC.) EXHAUST FUMES ARE DETECTED IN THE VEHICLE. IRRELEVENT AS TO WHETHER HEAT, AC OR VENT IS OPEN.

Electrical System
Filed Mar 7, 201745,000 milesOH

BAD SMELL WITH HEAT OR AC ON AT HIGHER SPEEDS HEADACHES AND LIGHTHEADEDNESS FELT AT TIMES. A SEPERATE ISSUE ALTOGETHER WINDOWS AND DOOR LOCKS HAVE FAILED TO WORK A COUPLE TIMES LEAVING ME STUCK INSIDE CAR UNTIL IT DECIDES TO WORK. DEALER HAS HAD SUPOSED PART ON BACK ORDER FOR 2 MONTHS.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Ford Explorer → · Every Explorer year → · How the figures are calculated →