2007 Ford Explorer complaints

TL* THE CONTACT OWNS A 2007 FORD EXPLORER SPORT TRAC XLT WITH DIFINITY DAKOTA A/T TIRES, LINE SIZE P235/70/R16. THE CONTACT WAS DRIVING APPROXIMATELY 75 MPH WHEN THE REAR DRIVER SIDE LEFT QUARTER TIRE SHREDDED. THE TIRES WERE REPLACED. THE MANUFACTURER WAS INFORMED OF THE FAILURE BUT OFFERED NO ASSISTANCE TO THE CONTACT. THE CONTACT PURCHASED THE VEHICLE USED TWO MONTHS PRIOR TO THE FAILURE AND WAS UNSURE IF THE TIRES WERE THE ORIGINALS OR REPLACEMENT TIRES. THERE WERE NO RECALLS OR WARRANTIES FOR THE TIRES. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 43,200. UPDATED 12/14/2011 *CN UPDATED 12/01/2011 *LN

TL*THE CONTACT OWNS A 2007 FORD EXPLORER. WHILE THE CONTACT WAS DRIVING ON A BUMPY ROAD APPROXIMATELY 10 MPH THE SIDE AIR BAGS DEPLOYED. THE VEHICLE WAS TAKEN TO THE DEALER AND WHO PERFORMED A DIAGNOSTIC TEST AND THE COMPUTER DETECTED VIA BLACK BOX THAT A CRASH HAD OCCURRED. THE VEHICLE WAS BEING REPAIRED WHEN THE COMPLAINT WAS FILED. THE TECHNICIANS WERE REPLACING THE AIR BAGS, THE LINING WHERE THE AIR BAGS WERE LOCATED, AND THE BLACK BOX. THE APPROXIMATE FAILURE MILEAGE WAS 22,000. UPDATED 01/19/11 *BF THE CONSUMER STATED PRIOR THE AIR BAG DEPLOYMENT, THE ENGINE STALLED. UPDATED 04/15/11

CARSEAT WAS INSTALLED REARFACING, IN BOTH OUTBOARD POSITIONS, WITH LATCH, NO TOP TETHER, IN A 2007 FORD EXPLORER. (2ND ROW) CARSEAT WAS INSTALLED PROPERLY BY MYSELF, A CPST, ON MULTIPLE OCCASIONS WITH LITTLE TO NO MOVEMENT AT THE REAR FACING BELTPATH. AFTER A PERIOD OF TIME, RANGING FROM A FEW HOURS TO DAYS, THE SEAT WILL LOOSEN BEYOND THE ALLOWABLE 1 INCH OF MOVEMENT AT THE BELTPATH. MANY TIMES WHEN CHILD HAS NOT BEEN PLACED IN THE SEAT. THERE IS NO IDENTIFIABLE REASON FOR THE BELT TO LOOSEN OTHER THAN THE BELT SLIPPING THROUGH THE TIGHTENER. THE TIGHTENER SLIDES EXTREMELY EASILY ON THE BELT IN BOTH DIRECTIONS AND IT TAKES MINIMAL, IF ANY FORCE TO RELEASE THE SILVER TAB AND LOOSEN THE LATCH BELT. I HAVE SEEN THIS SEAT LOOSEN ABOUT 5 TIMES IN MY VEHICLE. I DO NOT LET MY CHILD RIDE IN IT WHILE INSTALLED WITH LATCH FOR THIS REASON AND I CANNOT USE THE SEAT TO ITS FULL CAPACITY IF THE LATCH BELT IS DEFECTIVE. I CONTACTED SUNSHINE KIDS AND INFORMED THEM OF THE PROBLEM AND AM WORKING WITH THEIR COST TO REPLICATE THE PROBLEM AGAIN. THEY HAVE OFFERED TO REPLACE MY CURRENT LATCH BELT WITH ANOTHER, HOWEVER THIS PROBLEM IS NOT LIMITED TO MY LATCH BELT ALONE. THEY WILL BE REPLACING WITH THE SAME PRODUCT. FOR THE TIME BEING I HAVE DECLINED THE NEW LATCH BELT SO THAT I CAN WAIT TO SEE IF IT IS REPAIRABLE, OR RECALLED. (RELATED VEHICLE INFORMATION: MODEL YEAR=2007, MAKE=FORD, MODEL=EXPLORER). *TR

THE MASTERCYLINDER IS GOING UP ON MY 07 EXPLORE AND IT TAKES ME 2 TIME THE SPACE TO STOP. *TR

RADIATOR STARTING SEEPING FLUID FROM RIGHT TOP SEAM (ALUMINUM-PLASTIC) AROUND 50,000 MILES FOR NO REASON; RESEARCH ON INTERNET SHOWS NUMEROUS COMPLAINTS WITH THE 2006-2007 MODELS WITH THE V6 ENGINE. FINALLY AT 54000 MILES I AM GOING TO REPLACE THE UNIT AS THE LEAK HAS GOTTEN WORSE AND I'M AFRAID OF COMPLETE EQUIPMENT FAILURE ON THE ROAD TRAVELING. THIS IS A RECURRING PROBLEM WITH MANY EXPLORER OWNERS WITH SOME HAVING TO REPLACE THERE RADIATOR THREE TIMES. ONE SITE I LOOKED AT FOR PURCHASE GAVE A PART NUMBER FOR THE 2006 MODELS AND NOTED THAT THEY COULD NO LONGER HONOR A WARRANTY DUE TO A DEFECT IN THE FORD MOUNTING SYSTEM FOR THE RADIATOR. A CLASS ACTION LAWSUIT HAS BEEN MENTIONED ON THE INTERNET TOWARD FORD FOR NOT STEPPING UP TO THE PLATE AND ADDRESSING THIS DEFECT ISSUE. PLEASE LOOK INTO THIS AND DON'T SWEEP IT UNDER THE RUG. MY HUSBAND AND I HAVE (7) FORD VEHICLES IN THE YARD; THAT IS ALL HE HAS EVER OWNED FOR 35 YEARS. RADIATORS JUST DON'T START LEAKING - FORD HAS A PROBLEM THAT NEEDS TO BE BROUGHT FORWARD. *TR

HAVE HAD THREE SETS OF GOODYEAR FORTERA TIRES - RAPID WEAR - 60,000 MILE WARRANTY AND WEARING OUT AT 15-18000 MILES. COMPANY INDICATED THAT THE TIRES ARE MADE OF SOFT RUBBER AND MADE TO WEAR OUT EARLY. *TR

WAS DRIVING FROM WORK TO PICK UP DAUGHTER FROM SOCCER APPROX 2 MILES AWAY. STARTED HEARING A NOISE THAT SOUNDED MAYBE LIKE SOMETHING WAS STUCK IN HUBCAP..NOISE SEEMED TO BE MORE NOTICEABLE WHEN VEHICLE WAS BRAKING OR SLOWING DOWN. DROVE APPROX. ANOTHER 10 MILES BEFORE PARKING THE VEHICLE FOR THE NIGHT. NEXT MORNING(SAT) CALLED OUR LOCAL DEALER TO SEE IF THEY COULD GET IT IN TO LOOK AT IT. SERVICE STATES THAT THE SWAY BAR IS LOOSE AND THAT TWO OF THE 5 BOLTS THAT HOLD THE WHEEL IN PLACE ON THE DRIVER'S SIDE REAR WERE SHEARED OFF. CAR IS AT THE GARAGE NOW AND THEY GAVE ME A LOANER TO USE WHILE IT IIS BEING REPAIRED. IT WAS IN FOR SERVICE ABOUT A MONTH AGO AND THE U-JOINT WAS REPLACED AND A COUPLE OF OTHER ISSUES WERE FIXED ALL UNDER THE EXTENDED WARRANTY THAT WAS PURCHASED WHEN WE PURCHASED THE VEHICLE. THE ONLY OTHER TIME THAT I KNOW OF THAT THE DRIVER REAR TIRES WAS OFF WAS BACK IN MAY OF THIS YEAR WHEN IT HAD A COMPLETE BRAKE JOB AT ANOTHER LOCAL SERVICE PROVIDER. SO FAR THE SERVICE DEPT AT THE DEALER HAS BEEN GOOD AND THEY HAVE TREATED ME WELL AS FAR AS GETTING A LOANER VEHICLE ETC....BUT I AM CONCERNED THAT THIS COULD BE A SAFETY ISSUE FOR OTHERS. IF I HAD NOT BROUGHT THIS IN TO BE LOOKED AT, WE COULD HAVE VERY EASILY BEEN INVOLVED IN AN ACCIDENT HAD THE WHEEL SNAPPED OFF ON US. THAT IS SCARY TO THINK ABOUT. WE ARE VERY LUCKY TO NOT HAVE THAT HAPPEN TO US. *TR

FORD EXPLORER 2007 POWER DRIVER SEAT MOVES BACK WITHOUT WARNING. POSSIBLE SAFETY ISSUE IF THE DRIVE CAN'T REACH GAS OR BRAKE PEDAL. *TR

2007 FORD EXPLORER MAKING A LOUD ROARING SOUND UPON ACCELERATION. I FINALLY GOT IT TO DO IT AT THE DEALER. THE SERVICE MANAGER, LEAD TECH AND MYSELF WENT FOR A RIDE. THEY AGREED THAT THE FAN CLUTCH WAS LOCKING UP AND FELT THAT A SIMPLE R&R WOULD FIX IT. HOWEVER AT THE LAST MINUTE THE SERVICE MANAGER DECIDED TO CALL FORD ENGINEERING AND HE TALKED TO AN ENGINEER WHO EXPLAINED THAT THE FAN CLUTCH IS CONTROLLED BY THE PCM (MODULE) AND THAT REPLACING THE FAN WOULD NOT SOLVE THE ISSUE. HE EXPLAINED THAT FOR SOME REASON THE PCM THINKS THE ENGINE IS OVERHEATING AND IT IS TRYING TO INCREASE AIR FLOW THROUGH THE RADIATOR. MAKES SENSE. HOWEVER THERE ARE NO CODES SHOWING AN OVERHEATING PROBLEM. HMMMM'' UPON FURTHER INVESTIGATION IT WAS FOUND THAT THE TRANS WAS THROWING OF AN OVERHEAT CODE! I'M NOT SURE WHY THAT WAS NOT APPARENT FROM THE BEGINNING. THE LAPTOP SHOWED THE TRANS TEMP AT 270!. NO WAY! SO UP ON THE LIFT, AND PHYSICALLY CHECK THE TRANS TEMP AND FLUID TEMP. WELL, 160 ALL DAY LONG! TURNS OUT THAT THE THERMO BYPASS WAS FAULTY AND WAS MISINFORMING THE PCM THAT THE TRANS WAS OVERHEATING AND THE PCM WAS LOCKING UP THE FAN CLUTCH TO PULL MORE AIR TO COMPENSATE. REPLACED THE THERMO BYPASS AND SO FAR PROBLEM SOLVED. TO DO THIS YOU MUST DROP THE TRANS PAN AND REMOVE THE VALVE BODY AS THE THERMO BYPASS IS LOCATED IN THE VALVE BODY. *TR

I HAVE 2007 FORD EXPLORER EDDIE BAUER EDITION WITH 4.6L V8 ENGINE. MY CAR JERKS AND LUNGES FORWARD AS I'M SLOWING DOWN TO STOP. IT APPEARS TO ME THAT THIS PROBLEM OCCURS WHEN MY AUTOMATIC TRANSMISSION DOWN-SHIFTS FROM EITHER 3RD TO 2ND GEAR OR 2ND TO 1ST GEAR. THIS IS A SIGNIFICANT AND POTENTIALLY DANGEROUS PROBLEM. *TR

ELECTRONIC THROTTLE BODY IN MY 2007 NEEDS TO BE REPLACED. I HAVE NOT HAD THE CAR LONG ENOUGH TO HAVE THIS PROBLEM. I HAVE BEEN TOLD THIS NEEDS TO BE REPLACED AT A HIGH COST. *TR

2007 FORD EXPLORER 2 WHEEL DRIVE V6 AUTOMATIC TRANS WITH AN ELECTRIC AUTOMATIC ADJUSTING DRIVERS SEAT. THE AUTO SET BUTTON HAS TWO (2) SEAT SELECTIONS, ONE FOR EACH OF TWO DIFFERENT DRIVERS. THE UNSAFE PROBLEM IS THAT THE SEAT MOVES BACK AND FORTH, UP AND DOWN ON ITS OWN. TWICE TODAY, 8/9/10 THE SEAT MOVED ALL THE WAY BACK WHEN I PUT MY FOOT ON THE BRAKE PEDAL WHILE DRIVING 70 MPH ON THE INTERSTATE I-20 WEST. WHEN THE SEAT MOVES BACK IT PULLS MY FOOT OFF OF THE BRAKE PEDAL. SCARES THE DAYLIGHTS OUT OF ME BECAUSE NOW I CANNOT REACH THE PEDAL AND HAVE NO BRAKE UNTIL I MOVE THE SEAT BACK TOWARDS THE STEERING WHEEL WHERE I CAN REACH THE BRAKE PEDAL. IT IS A GOOD THING I DO NOT TAILGATE. *TR

VALVE STEMS ON 2 TIRES LEAKING WITHOUT ANY NOTICE CAUSING TIRE TO GO FLAT. TWO TIMES WITHIN THE LAST 12 DAYS ON TWO DIFFERENT TIRES. UPON REVIEW OF THE STEM AIR LEAKS FROM THE STEM WHEN MOVING/PUSHING ON IT TO CERTAIN LOCATIONS. *TR

I HAVE A 2007 FOR EXPLORER. WHILE I WAS DRIVING ON THE INTERSTATE THE VEHICLE WENT FROM 65 MPH TO 20 MPH. I TOOK THE VEHICLE TO THE FORD DEALER WHO ADVISED THAT THE TRANSMISSION WENT OUT. THAT THIS IS A KNOW ISSUE WITH THE EXPLORER FROM 2002 TO 2008. I CONTACTED SIX OTHER INDEPENDENT TRANSMISSION SHOPS WHO ALSO ADVISED THAT THIS IS A KNOW ISSUE FOR FORD EXPLORERS YEAR 2002 TO 2008. I THEN CONTACTED FORD CUSTOMER RELATIONSHIP CENTER 800-392-3673 WHO ADVISED THAT EVEN THOUGH ITS A KNOW ISSUE WITH FORD THAT ONLY DEALER REPAIR REPORTS COUNT TOWARDS A RECALL WITH NHTSA NOT INDEPENDENT TRANSMISSION COMPANY'S REPAIR OF THE PROBLEM. I EXPLAINED TO THEM THAT I HAD A TWO YEAR OLD IN THE VEHICLE WITH ME NOT ONLY MY LIFE WAS IN DANGER BUT A CHILD ALSO. THE RESPONSE FROM FORDS CUSTOMER SERVICE GROUP WAS REGARDLESS NO ONE GOT HURT. *TR

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. WHILE DRIVING AT 65 MPH, THE DRIVERS SIDE WINDOW SHATTERED WITHOUT WARNING. THE POLICE WERE CONTACTED AND ADVISED THAT NOTHING HAD HIT THE WINDOW TO CAUSE IT TO SHATTER. THE DEALER STATED THEY WERE AWARE OF THE FAILURE BUT ADVISED GOING THROUGH HER INSURANCE COMPANY FOR REPAIRS. THE VEHICLE WAS REPAIRED THROUGH HER INSURANCE COMPANY. THE FAILURE MILEAGE WAS 44,500 AND THE CURRENT MILEAGE WAS 44,512.

TL*THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 20 MPH, THE VEHICLE CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES BUT THE VEHICLE WAS NOT IN DRIVABLE CONDITION. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE TRANSMISSION FLUID WAS ADDED TO ALLOW THE VEHICLE TO SHIFT PROPERLY. THE CONTACT NOTICED SIMILAR TRANSMISSION PROBLEMS A MONTH LATER SO THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP WHERE THE TRANSMISSION OVERHAUL AND THROTTLE POSITION SENSOR WERE REPLACED. AFTER THE REPAIRS, THE VEHICLE WAS PARKED ON HILL AND IT SUDDENLY ROLLED DOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 21,900.

ALMOST FROM DAY ONE I THOUGHT THERE WAS A TRANSMISSION PROBLEM. FORD NEVER INFORMED ME, SO I WAITED UNTIL IT WAS NOTICEABLE ENOUGH TO DROP IT OFF AT A FORD DEALERSHIP FOR REPAIR. WHEN COMING TO A STOP THE TRANSMISSION KICKED AS IF SOMEONE HAD RUN INTO THE BACK OF US OR THE TRANSMISSION WOULD UNEXPECTEDLY LUNGE THE SUV FORWARD AS IT CAME TO A STOP. THE CONSUMER STATED IN ORDER FOR THE DEALERSHIP TO FIX THE PROBLEM, THEY HAD TO REPROGRAM AND REPLACE THE BAD SOFTWARE PART WITH A NEW SOFTWARE PART. EVEN THOUGH THE TRANSMISSION WAS REPROGRAMMED, THE CONSUMER WAS INFORMED THE PROBLEM MOST LIKELY WOULD RETURN. THE CONSUMER ALSO STATED THERE WAS A PROBLEM WITH THE BRAKES. UPDATED 04/07/10.

TL*THE CONTACT OWNS A 2007 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT IN FEBRUARY 2008, THE RADIATOR BEGAN LEAKING. SHE TOOK THE VEHICLE TO THE DEALERSHIP AND THE RADIATOR WAS REPLACED (UNDER WARRANTY) AS IT COULD NOT BE REPAIRED. IN FEBRUARY 2010, THE RADIATOR BEGAN LEAKING AGAIN SO SHE TOOK IT BACK TO THE DEALERSHIP AND WAS TOLD THAT SHE WOULD HAVE TO REPLACE THE RADIATOR AGAIN AT HER OWN EXPENSE. SHE CALLED THE MANUFACTURER AND WAS TOLD THAT THEY COULD NOT ASSIST HER. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 53,000.

TL*THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS AND APPLIED PRESSURE TO THE ACCELERATOR PEDAL, FOLLOWED BY AN UNINTENDED ACCELERATION. THE DRIVER EXERTED EXCESSIVE FORCE TO STOP THE VEHICLE. THE CONTACT STATED THAT THE POLICE RADAR DETENTION CONTRIBUTED TO THE FAILURE. THE IDENTICAL FAILURES OCCURRED ON EIGHT SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS 12,000. THE VIN WAS UNAVAILABLE. UPDATED 11/16/10. *LJ UPDATED 12/14/2011 *CN UPDATED 02/23/11

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. WHEN HE ATTEMPTED TO ACCELERATE AFTER FUELING THE FUEL TANK, THE VEHICLE CAME TO COMPLETE STOP, WITHOUT BRAKE APPLICATION. THE VEHICLE DID NOT STALL. THE VEHICLE WAS TAKEN TO THE DEALER. HE WAS ADVISED THAT THE ABS BRAKING GEAR HAD FRACTURED. THE VEHICLE WAS SERVICED AT A LOCAL MECHANIC SHOP. THE CURRENT AND FAILURE MILEAGES WERE 36000.

I HAVE A 2007 FORD EXPLORER (EDDIE BAUER) AND I AM HAVING A TIRE PROBLEM. I HAVE MICHELIN TIRES ON THE CAR WITH 13000 MILES AND THE TIRES ARE WORN PAST THE WEAR BARS. I HAVE ROTATED THE TIRES EVERY 6000 MILES. THIS IS A LEASE CAR AND I CAN'T PASS THE LEASE INSPECTION WITH THESE BAD TIRES. MICHELIN(ON THEIR WEBSITE) SAYS THESE TIRES SHOULD LAST 6YRS 65,000 MILES. THE CAR IS NOT SAFE TO DRIVE IN THE RAIN. *TR

WHEN I BRAKE MY EXPLORER CAR JOLTS FORWARD LIKE I'VE BEEN REAR ENDED. *TR

I HAVE A PROBLEM WITH MY 2007 FORD EXPLORER ? DUAL AUTOMATIC CLIMATE CONTROL DOES NOT WORK PROPERLY: IN AUTO MODE (DURING COOLING PROCESS) VERY COLD AIR BLOWS INTO MY FACE THROUGH PANEL VENTS AND WARM AIR THROUGH THE VENTS IN FOOTWELL. NO FLOW DIRECTION CHANGE, NO RECIRCULATION AT ALL. AND I HEAR CLICKING NOISE FROM BEHIND THE DASH PANEL. WARM AIR BLOWS DOWN IN EVERY MODE (FACE, FACE-FEET, WINDSHIELD-FEET) THAT I CHOSE. I LEARNED FROM INTERNET IT'S A BLEND DOOR ACTUATOR PROBLEM AND IT'S BEEN IN PLACE SINCE 1995 FOR EXPLORER MODEL. OUR LOCAL FORD DEALER SAYS MY AC IS OK - NO FAILURES SHOWN BY SCANNER DEVICE. BUT I KNOW THERE IS THE PROBLEM - THE SCANNER SHOWS ONLY THE ACTUATOR MOTOR MOVE BUT NOT THE DOOR MOVE. MOTOR MAY BE OK AND THE GEAR MAY BE STRIPPED. THEY JUST DON'T WANT TO FIX IT. I KNOW IT?S A SAFETY PROBLEM ALSO BECAUSE SOME TIME THE BLEND DOOR WILL BREAK COMPLETELY AND MY WINDOWS WILL BE FROZEN IN WINTER. *TR

TL*THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS NO LIGHT INDICATION ON THE GEAR SHIFTER. AT NIGHT, HE IS UNABLE TO TELL WHETHER THE VEHICLE IS IN PARK, NEUTRAL, OR DRIVE. HE TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND WAS INFORMED THAT THERE WERE NO ELECTRICAL BOLTS IN THE VEHICLE BECAUSE IT WAS DESIGNED IN THAT MANNER. THE CONTACT CALLED NUMEROUS DEALERS AND THEY ALL CONFIRMED THAT THE VEHICLE WAS MANUFACTURED IN THIS MANNER. THE FAILURE MILEAGE WAS 36,000 AND CURRENT MILEAGE WAS 37,000.

TIRE VALVE FAILED CAUSING THE TIRE TO LOSE AIR.*TR

TL*THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT HEARD A RUMBLING NOISE WHENEVER HE ROLLED DOWN THE REAR WINDOWS. WHILE DRIVING VARIOUS SPEEDS WITH THE WINDOWS DOWN, THE VEHICLE VIBRATES SEVERELY. THE DEALER STATED THAT THERE WAS A DESIGN DEFECT, BUT COULD NOT REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 34,012.

TL*THE CONTACT OWNS A 2007 FORD EXPLORER. WHILE IDLING AT A RED LIGHT, THE CONTACT'S VEHICLE WAS REAR-ENDED BY ANOTHER VEHICLE TRAVELING APPROXIMATELY 35-40 MPH. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND HER CHILD BOTH EXPERIENCED PAIN IN THEIR BODIES DUE TO THE CRASH, BUT WAS UNAWARE IF THE OTHER DRIVERS WERE INJURED. A POLICE REPORT WAS FILED. THE DEALER STATED THAT THEY WOULD NOT INSPECT HER VEHICLE UNLESS THE AIR BAG LIGHT WAS ILLUMINATED. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 27,676. UPDATED 06/11/09. *LJ UPDATED 06/11/09.*JB

THERE IS A NEW DESIGN TO HAVE THE INTERIOR DOOR HANDLE AT THE TOP OF THE DOOR PANEL. IT IS VERY CLOSE TO THE STEERING COLUMN. THE PAINT THAT IS ON THE HANDLE IS CHIPPING OFF DUE TO WATCHES AND JEWELRY RUBBING IT. THIS LOOKS TACKY. IT IS A BRAND NEW VEHICLE AND IS ALREADY SHOWING SCRATCHES AND WEAR. *TR

WHILE TRAVELING AT ABOUT 30-MPH ON SMOOTH PAVEMENT I EXPERIENCED TIRE FAILURE. NO ROAD HAZARD WAS NOTED. WHEN I REMOVED THE FAILED TIRE I WAS SHOCKED BY THE EXTENT OF SIDE WALL DETERIORATION AT THE BEAD AND THE PERPENDICULAR SITE WALL SEPARATION. THE SIDE WALL SEPARATED FROM THE BEAD FOR APPROXIMATELY ONE QUARTER OF THE DIAMETER. TIRES: GOODYEAR FORTERA HL P235/70R16 PHOTOS MAY BE DOWNLOADED AT: HTTP://WHATLLAMA.COM/TIREPHOTOS/TIRES080703.GZ. *TR

TIRE INSPECTION REVEALED SIGNIFICANT SIDE WALL DETERIORATION AT THE BEAD. THE TIRE WAS STILL HOLDING AIR, HOWEVER, THE CONDITION OF THE SIDE WALL & BEAD INDICATED CATASTROPHIC FAILURE WAS IMMINENT. THE TIRE WAS REMOVED FROM SERVICE. THIS IS THE THIRD TIRE TO EXHIBIT BEAD & SIDE WALL DETERIORATION FOR THIS VEHICLE, TIRE BRAND/MODEL, AND DOT NUMBER. THE TIRE CARCASS HAS BEEN RETAINED FOR INSPECTION UNTIL JUNE 30 2009. TIRES: GOODYEAR FORTERA HL P235/70R16 PHOTOS MAY BE DOWNLOADED AT: HTTP://WHATLLAMA.COM/TIREPHOTOS/TIRES081003.GZ*TR

WHILE TRAVELING AT HIGHWAY SPEED OF 70-MPH ON SMOOTH PAVEMENT I EXPERIENCED A TIRE BLOWOUT. NO ROAD HAZARD WAS NOTED. THE TIRE EXHIBITED SIGNIFICANT SIDE WALL DETERIORATION AT THE BEAD AND THE PERPENDICULAR SITE WALL SEPARATION. THE SIDE WALL SEPARATED FROM THE BEAD FOR APPROXIMATELY ONE QUARTER OF THE DIAMETER. THIS IS THE SECOND INCIDENT FOR THIS VEHICLE, TIRE BRAND/MODEL, AND DOT NUMBER. THE TIRE CARCASS HAS BEEN RETAINED FOR INSPECTION UNTIL JUNE 30 2009. TIRES: GOODYEAR FORTERA HL P235/70R16 PHOTOS MAY BE DOWNLOADED AT: HTTP://WHATLLAMA.COM/TIREPHOTOS/TIRES081001.GZ. *TR

WHILE DRIVING TIRE WENT SUDDENLY FLAT AND TIRE SHREDDED (2ND TIME ONE OF MY FORD EXPLORERS WENT FLAT OR LOW PRESSURE). TOOK TIRE TO A DEALER WAS NOT NOTIFIED OF ANY RECALLS OR KNOWN VALVE STEM PROBLEMS. WANTED TO CHARGE TOO MUCH FOR REPLACEMENT ,SO TOOK TIRE TO 3RD PARTY VENDOR AND HAD IT REPLACED FOR $204.50. THEY ALSO DID NOT INFORM ME ANY STEM ISSUES AT THE 3RD PARTY...............TO DATE 12/03/08 HAD ANOTHER LOW PRESSURE SIGNAL WENT STRAIGHT TO THE CLOSEST TIRE SHOP. IT WAS THERE THEY INFORMED ME OF A KNOWN FORD VALVE PROBLEM CRACKING. REPLACED 3 STEMS WHICH 2 WERE CRACKED THE 3RD ONE WAS NOT. THE FORTH I LEFT ALONE DUE TO BEING REPLACED ALREADY BY 3RD PARTY VENDOR BACK IN SEPTEMBER. *TR

I HAVE AN 2007 EXPLORER THAT ON THREE DIFFERENT OCCASSIONS( FIR=ST TWO WERE NOT PUT INTO COMPUTER AS BEING DONE BY FORD DEALERSHIP AND BIG TEN TIRES AND THEY DIDN'T CHARGE ME), LAST TIRE THAT HAS HAD VALVE STEM NEEDING TO BE REPLACED (TOTAL OF THREE DIFFERENT TIRES ON MY CAR) ,REPLACED AT BIG TEN TIRE AND I HAD TOLD THE PERSON HOW STRANGE IT WAS THAT THREE OF MY FOUR TIRES HAD TO HAVE VALVE STEM REPLACEMENTS. I WANT FORD TO STEP UP AND RECALL THE TIRES SO WE CAN GET THESE REPLACED FOR FREE AND GET MONEY BACK FOR LAST TIME I HAD TO GET IT REPLACED. NO INJURIES OR BLOW OUTS BUT ITS JUST A MATTER OF TIME AND I TAKE MY 2YR OLD GRANDDAUGHTER AND 10 YR OLD DAUGHTER IN THIS CAR, I WORRY ABOUT WHAT MIGHT HAPPEN. HOW MANY DEATHS AND CRASHES FROM THESE DEFECTIVE VALVE STEMS FROM CHINA HAVE TO CAUSE MAJOR DAMAGE TO FAMILIES BEFORE THEY DO SOMETHING ABOUT THEM? *TR

CANNOT DRIVE SAFELY AT NIGHT WITH THE HEATED WINDSHIELD IN MY 2007 FORD XLT EXPLORER THAT I JUST PURCHASED USED TODAY. *TR

THE VALVE STEMS ON MY TIRES ARE CAUSING CONSTANT LOW TIRE PRESSURE, TO THE POINT THAT ONE OF MY TIRES NOW HAS A HOLE IN THE SIDE WALL. THE DEALERSHIP WILL NOT HELP, AND I HAVE UNDER 12K MILES ON IT. I'VE BEEN THERE 4 TIMES FOR THIS PROBLEM AND IT HAS NOT BEEN RESOLVED! *TR

TIRE VALVE STEMS LEAKING CAUSING CONSTANT LOW TIRE PRESSURE. *TR

I AM HAVING PROBLEMS WITH MY BRAKES BLEEDING DOWN IT IS TO GO IN THE SHOP IN A COUPLE OF DAYS..I HAVE ALSO HAD THE SURGING PROBLEM AS OTHERS HAVE HAD. MY CAR WAS TAKEN TO A LOCAL FORD DEALERSHIP WERE THEY KEEP IT FOR A COUPLE OF DAYS. THEY DID HAVE TO RESET THE COMPUTER AND THE SURGING HAS STOPPED AND HAD NO PROBLEMS SINCE THEN. *TR

2007 FORD EXPLORER WITH ORIGINAL FACTORY TIRES. APPROXIMATELY MAY OR EARLY JUNE 2008 MY VEHICLE LOW TIRE PRESSURE LIGHT CAME ON. I DISCOVERED A CRACKED VALVE STEM CAUSING LEAK. DEALER REPAIRED AND ATTEMPTED TO FILE ROAD HAZARD CLAIM. NO PAPERWORK, EXACT DATE OR MILEAGE AVAILABLE. APPROXIMATELY AUG 08, 2008 LOW PRESSURE INDICATOR AGAIN CAME ON. DISCOVERED ANOTHER CRACKED STEM LEAKING AIR ON A DIFFERENT TIRE. VEHICLE MILEAGE WAS APPROXIMATELY 34,700. REPAIRED AT DEALER ON AUG 09 2008 FOR A FEE. INVOICE AVAILABLE. ON SEPT 30, 2008 I READ NEWS REPORT ABOUT DILL VALVE STEM ISSUE (NHTSA ACTION NUMBER : PE08036). INSPECTED TIRES - AND DISCOVERED SAME SPLITTING OF VALVE STEMS AS DEPICTED IN NEWS ARTICLE AND DILL AIR CONTROLS WEB SITE ON THE OTHER TWO REMAINING ORIGINAL EQUIPMENT TIRES. DEALER REPLACED BOTH VALVE STEMS AND REPLACED FOR A FEE. REMOVED VALVE STEMS WITH NO ADDITIONAL DAMAGE AND RETURNED TO ME. INVOICE AVAILABLE AS WELL AS DEFECTIVE VALVE STEMS. SPARE TIRE VISUALLY INSPECTED AND FOUND NO VISIBLE DEFECTS ON STEM. SPARE IS MOUNTED UNDER VEHICLE WITH VALVE FACING UP AGAINST UNDERBODY PROTECTING STEM FROM ELEMENTS. FORD STATEMENT TO NEWS MEDIA INDICATES THAT FORD'S POSITION IS THAT THEIR ORIGINAL EQUIPMENT IS NOT SUBJECT TO SAME ISSUE. I BELIEVE THEY HAVE THE SAME ISSUE. I FIND THAT ALL 4 ORIGINAL EQUIPMENT VALVE STEMS EXHIBITED SAME CRACKING DEFECT AS DILL RECALL. STEMS REPLACED ON OCT 01,2008 SHOW 07 TR414 030 AND 08 TR414 018 AND BOTH HAVE A TRIANGULAR LOGO. AS ALL 4 STEMS

WITHIN APPROXIMATELY ONE WEEK IN AUGUST, I'VE HAD TWO FAULTY TIRE VALVE STEMS CAUSE LOW TIRE PRESSURE AND NECESSITATE A TRIP TO THE DEALER FOR REPAIRS. THESE WERE ON THE SAME SIDE OF THE CAR (RIGHT FRONT AND RIGHT REAR). I PARK IN A CARPORT AND THE RIGHT SIDE OF MY CAR IS THE MORE EXPOSED SIDE. THE MECHANIC IDENTIFIED THE PROBLEM BY PRESSING SIDEWAYS ON THE TIRE STEM AND HEARING THE AIR HISS AS IT ESCAPED. THIS SEEMS TO BE THE CRACKING PROBLEM THAT I'VE READ ABOUT IN CONSUMER REPORTS MAGAZINE. I APPROACHED THE DEALER ABOUT FIXING THE OTHERS SO THAT I WOULD NOT HAVE A CRISIS LATER. THEY PULLED UP A REPORT BASED ON THE VIN AND SINCE THERE WERE NO OFFICIAL RECALLS, THEY WOULD NOT FIX THEM. I CALLED FORD CUSTOMER RELATIONS ON SEPTEMBER 10, 2008 TO FILE A COMPLAINT. I SPOKE TO A REPRESENTATIVE WHO IDENTIFIED HERSELF AS JAMIE. HER RESPONSE WAS EVEN MORE FRUSTRATING AS SHE APPEARED TO BE GIVING ME SCRIPTED ANSWERS: NO RECALLS ON MY CAR, WE DON'T FIX THINGS THAT AREN'T BROKE. APPARENTLY SAFETY ISSUES ARE NOT A CONSIDERATION. I RETURNED TO THE DEALER WHO SOLD ME THE CAR AND HE FIXED REST OF MY TIRES AT NO CHARGE TO ME. *TR

TL*THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVER'S SEAT WOULD MOVE BACKWARDS AND FORWARD WHILE THE VEHICLE WAS IN MOTION. THE ISSUE COULD OCCUR 3-4 TIMES PER DAY OR NOT AT ALL. IT WAS AN INTERMITTENT FAILURE. THE CONTACT TOOK THE VEHICLE TO TWO DIFFERENT DEALERS AND THEY INITIALLY STATED THAT THE CAUSE OF THE FAILURE COULD NOT BE IDENTIFIED. THEY LATER INFORMED HER THAT THE DOOR WAS THE CAUSE OF THE FAILURE. THE DEALER REPAIRED THE IGNITION SWITCH TO REMEDY THE FAILURE, TEST DROVE THE VEHICLE, AND THOUGHT THAT THE FAILURE WAS CORRECTED. AFTER THE REMEDY, THE FAILURE RECURRED. SHE TOOK THE VEHICLE BACK TO THE DEALER AND THEY STATED THAT IT HAD BEEN REPAIRED. WHEN THE CONTACT BEGAN TO DRIVE AGAIN, SHE NOTICED THAT THE ISSUE WAS STILL OCCURRING. THE CURRENT MILEAGE WAS 18,519 AND FAILURE MILEAGE WAS APPROXIMATELY 12,000. UPDATED 09/13/08. *LJ THE CONSUMER STATED THE DEALER FIXED THE SEATS. UPDATED 09/17/08. *JB

WELL I WANT TO KNOW IF THERE WAS ANY TYPE OF RECALL ON THIS SUV THAT I WAS NOT INFORMED OF. MY HUSBAND AND I HAD JUST DROPPED OFF HIS CHILDREN WHEN THE VEHICLE STARTED TO NOT WANT TO RUN AS IF THE TRUCK WAS PULLING BACK ON US. THEN A BAD SMELL CAME IN THE TRUCK AND MY HUSBAND PARKED THE CAR TO CHECK INSIDE THE HOOD. AS HE OPENED THE HOOD A FLAME SHOT OUT AT HIM. I JUMPED OUT THE TRUCK AND INSTANTLY THAT SUV WAS ON FIRE. DOES ANYONE KNOW SOMETHING ABOUT THESE TRUCKS CATCHING ON FIRE FOR NO REASON? PLEASE LET ME KNOW SO THAT I CAN INFORM MY INSURANCE COMPANY. THANK YOU , NATALIE C. *TR

TL*THE CONTACT OWNS A 2007 FORD EXPLORER. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATES AND LUNGES FROM FIRST TO SECOND GEAR. THE FAILURE OCCURS DURING ACCELERATION AND DECELERATION. THE VEHICLE HAS BEEN TO THE DEALER SIX TIMES AND THEY PERFORMED TSB WORK AND RESET THE TCM SYSTEM. THE CURRENT MILEAGE WAS 13,000 AND FAILURE MILEAGE WAS 500.UPDATED 04/22/08. *LJ

TRANSMISSION WANTS TO SURGE IN FIRST GEAR AND THEN SLAMS ITSELF INTO SECOND. ALSO AT LOW SPEEDS IT WANTS TO SURGE UP AND DOWN BY NOT PUSHING ON THE GAS. NOW THE SEAT BELT IS STUCK WHERE I CAN HARDLY GET IT LONG ENOUGH TO GET IT ON. I HAVE REPORTED THE TRANSMISSION PROBLEM BEFORE. THEY REPROGRAMMED THE TRANSMISSION AND IT FIXED IT FOR ABOUT ONE WEEK .THEN IT STARTED ALL OVER AGAIN. SURE WISH I HAD NEVER HAVE BOUGHT IT. I GOT SO DISGUSTED I BOUGHT A 2008 TOYOTA CAMRY AND LOVE IT. *TR

I BOUGHT A 2007 IRONMAN FORD EXPLORER IN APRIL. AT ABOUT 5,000 MILES IT STARTED HAVING SHIFTING PROBLEMS. JERKING INTO GEAR AND SURGING FORWARD WHEN STOPPING. I TOOK IT INTO THE DEALERSHIP IN DEC.2007 AT FIRST THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH IT. FOUR DAYS LATER IT WAS BACK AT THE DEALERSHIP AND AFTER THEY DROVE IT FOR A WHILE THEY FINALLY NOTICED THE PROBLEM. THEY RE- PROGRAMMED IT AND IT DROVE FINE FOR ABOUT TWO WEEKS. ON JAN. 18TH IT WAS BACK IN AT THE DEALERSHIP WITH THE SAME PROBLEM NOW THE HAVE HAD IT FOR SEVEN DAYS AND DON'T KNOW WHEN THEY WILL HAVE IT FIXED. *TR

TL*THE CONTACT OWNS A 2007 FORD EXPLORER. WHILE DRIVING 15 MPH, THE VEHICLE VEERED TO THE RIGHT AND CRASHED INTO TWO PARKED VEHICLES. THE VEHICLE WAS TOWED AND THE DEALER STATED THAT THE BALL JOINT FAILED AND CAUSED THE WHEEL TO DETACH FROM THE VEHICLE. THERE WERE NO WARNINGS PRIOR TO THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE CONTACT WANTS FURTHER INSPECTION. THE CURRENT AND FAILURE MILEAGES WERE 16,000. UPDATED 02/12/08. *LJ THE CONSUMER STATED THE WHEEL FELL OFF PRIOR TO THE COLLISION, CAUSING IT TO VEER TO THE RIGHT AND CRASH INTO PARK CARS. STATE OF MICHIGAN TRAFFIC REPORT UPDATED 02/12/08 *TR

I PURCHASED MY NEW 2007 EXPLORER V8 EDDIE BAUER ON 06-07-07. I TRADED IN A 2002 SAME THING. THE MINUTE I DROVE IT OFF THE LOT I KNEW THERE WAS A TRANSMISSION PROBLEM WITH IT. IT WANTS TO SURGE BETWEEN FIRST AND SECOND GEAR AND WHEN IT FINALLY GOES IN IT JUST SLAMS ITSELF IN. ALSO IF YOU ARE IDLING ALONG AT A SLOW SPEED IT ACTS LIKE YOU ARE GENTLY GIVING IT GAS AS IT SPEEDS UP AND SLOWS DOWN. THE BACK LOCK ON THE WINDOW WANTS TO POP OPEN A LOT ALSO. THE DEALER HAS REPROGRAMMED THE TRANSMISSION ONCE AND FOR ABOUT A WEEK I THOUGHT IT WAS FIXED. THEN IT STARTED ALL OVER AGAIN WITH THE TRANSMISSION. THE EXPLORER NOW SITS IN MY GARAGE FOR 99.9% OF THE TIME. IT HAS 5808.8 MILES ON IT. I GOT SO DISGUSTED WITH THE THING I BOUGHT A 2008 TOYOTA CAMRY AND JUST LOVE IT. I HAVE BEEN A UNION MEMBER ALL MY LIFE AND HAVE ALWAYS BOUGHT AMERICAN PRODUCTS BUT IT SEEMS THE AMERICAN MANUFACTURES NO LONGER CARE OR THERE DESIGNERS NO LONGER CARE AS SOME OF THE FOREIGN MANUFACTURES ARE PUTTING OUR PRODUCTS TO SHAME. THIS USED TO BE A PROUD COUNTRY BUT NOW IT IS JUST GREED. I BELIEVE I HAVE BOUGHT MY LAST AMERICAN CAR OR UNTIL THEY GET THERE ACT BACK TOGETHER. FORD MOTOR YOU ARE PUTTING OUT JUNK. GET BACK IN THE BALL GAME. A VERY UNHAPPY CUSTOMER. *TR

ON 11/23/2007 MY 2007 FORD EXPLORER WITH 14,600 MILES ON IT WOULD NOT START. IT WAS TOWED TO THE DEALER. THEY CHANGED THE MAIN COMPUTER AND THAT DID NOT FIX THE PROBLEM. IT TOOK 2 WEEKS FOR THIS PART OF THE REPAIR. THEY THEN SAID IT NEEDED A NEW INSTRUMENT CLUSTER WHICH THEY ORDERED. THE NEW PART WILL NOT BE HERE UNTIL THE MIDDLE OF JAN. 2008. SO I WILL BE WITHOUT MY EXPLORER FOR ALMOST 2 MONTHS. AFTER THE FIRST 2 WEEKS THEY PROVIDED ME WITH A CAR TO DRIVE. IT JUST SEEMS LIKE WAY WAY TO LONG TO HAVE A NEW CAR (RELATIVELY) TO BE REPAIRED. DO YOU HAVE INFO OF THIS PART FAILING ON MORE FORD EXPLORERS. *TR

THE LATEST COMPLAINT/ISSUE IS THAT I AM GETTING A BLINKING "O/D OFF" LIGHT AND "SERVICE ENGINE SOON" LIGHT IN MY EXPLORER. I HAD JUST HAD MY TRUCK IN FOR SOME EXTENSIVE ASSESSMENT, FOLLOWING A LITANY OF BACK-TO-BACK ELECTRICAL ISSUES (FULL BATTERY FAILURE, FAILURE OF THE 4WD COMPONENT, BROKEN OR DETACHED WIRE IN DRIVER'S DOOR, RESULTING IN INABILITY TO LOCK/ALARM THAT DOOR WITH REMOTE) AS WELL AS, LONG AS IT WAS IN THERE, THE 60K MAINTENANCE CYCLE (WHICH INCLUDED ELECTRICAL, TRANSMISSION, CLUTCH, AND AXLE CHECKUP). THEN, PROBLEMS AGAIN - I NOTED A BLINKING "O/D OFF" LIGHT AND "SERVICE ENGINE SOON" LIGHT ON THE CONSOLE WHILE DRIVING ON THE WEEKEND. I WAS FORCED TO TAKE IT BACK IN FOR MAINTENANCE, ABOUT 3-4 WEEKS AFTER THE LAST SERVICE. JUST TALKING THROUGH THIS ON THE PHONE WITH THE SERVICE DEPT, THE INDICATED IT WAS PROBABLY A TRANSMISSION PROBLEM - QUICK SEARCH ON THE WEB FOR OTHER FORD OWNERS WITH SIMILAR INDICATIONS/WARNING LIGHTS SEEMED TO BACK THAT UP - SO I ANTICIPATED I WAS LOOKING AT A FULL TRANSMISSION REPLACEMENT. TO ADD INSULT TO INJURY, THE FORD DEALER WHERE I GET SERVICE DONE WAS IN A 2-WEEK BACKLOG ON TRANSMISSION WORK (SEEMS FORD HAS A LOT OF THESE ISSUES...)...SO I ENDED UP DROPPING OFF MY TRUCK AND DID NOT SEE IT FOR 2 WEEKS WHILE THE WORK WAS DONE - THEN, WHEN I ASKED IF THEY HAD REBUILT THE ENTIRE TRANSMISSION (SO THAT I COULD EXPECT, AT LEAST, ANOTHER 50-60K W/O THE NEXT ISSUE), THEY NOTED THAT THEY HAD NOT REBUILT IT ALL - HERE AT AM A FEW WEEKS LATER AND

TL*THE CONTACT OWNS A 2007 FORD EXPLORER. WHILE DRIVING 5 MPH, THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE VEHICLE WOULD SURGE FORWARD WHILE STOPPED. THE DEALER INSPECTED THE VEHICLE ON FIVE OCCASIONS AND THEY STATED THAT THE TRANSMISSION CAUSED THE FAILURE; HOWEVER, THEY WERE UNABLE TO REMEDY THE FAILURE. AS OF NOVEMBER 28, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 2,400 AND CURRENT MILEAGE WAS 3,588.

WE HAD JUST PURCHASED A NEW 2007 FORD EXPLORER, HAD ONLY BEEN DRIVING IT FOR THREE WEEKS, WE'D HADN'T EVEN MADE OUR FIRST PAYMENT YET. WE WERE AT A STOP AT A TRAFFIC LIGHT IN BUMPER-TO-BUMPER TRAFFIC, WHEN THE EXPLORER TOOK OFF BY ITSELF. BY THIS, I MEAN BOTH OF MY HUSBAND'S FEET WERE FIRMLY ON THE BRAKE PEDAL AND THE EXPLORER STARTED SURGING FORWARD BY ITSELF. TO AVOID COLLIDING WITH THE TRUCK IN FRONT OF US, HE TURNED THE VEHICLE TO GO DOWN BETWEEN THE TWO LANES, AND SCRAPED DOWN THE SIDES OF OTHER CARS. THE VEHICLE ONLY FINALLY STOPPED WHEN MY HUSBAND THREW THE VEHICLE IN THE PARK. THERE WAS VEHICLE DAMAGE TO TWO VEHICLES. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THEY PERFORMED COMPREHENSIVE DIAGNOSTICS AND TESTING. THEY COULD FIND NOTHING WRONG WITH THE VEHICLE. WE HAD SUPPLIED THEM WITH COPIES OF 30-100 OTHER FORMAL COMPLAINTS FROM CONSUMERS WHO HAD EXPERIENCED SIMILAR SURGING IN THEIR EXPLORERS. THEY SAID THERE WAS NOTHING WRONG WITH IT AND THEREFORE WOULD NOT BE REPAIRING ANYTHING. THIS IS A VERY DANGEROUS DEFECT! WE WERE LUCKY NO ONE WAS INJURED AND WE ARE AFRAID TO DRIVE IT IN CASE IT HAPPENS AGAIN. WITH THE NUMEROUS OTHER COMPLAINTS, MANY SERVICE BULLETINS TO FORD, YOU WOULD THINK THERE WOULD BE A RECALL OR AT LEAST SOME OTHER RECOURSE BESIDES "SORRY, THERE'S NOTHING WRONG WITH IT, HAVE A NICE DAY." *TR