TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE OVERDRIVE LIGHT WAS FLASHING ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER, WHO STATED THAT THE TRANSMISSION SHOULD BE REPLACED. THEY FURTHER STATED THAT THE FAILURE WAS CAUSED BY THE TORQUE CONVERTER CLUTCH OR THE SOLENOID PACK. THE CURRENT AND FAILURE MILEAGES WERE 88,000. *AK
2002 Ford Explorer complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
DURING NORMAL DRIVING WITH A TOTAL OF 55,000 MILES UNTIL DELAY SHIFTING IN 2ND AND 3RD GEARS. THIS WAS FOLLOWED BY THE OVERDRIVE OFF LIGHT FLASHING AND THEN THE CHECK ENGINE LIGHT WENT ON. TOWER FORD DEALERSHIP SAID THE TRANSMISSION HAD TO BE OVERHAULED FOR $3,000 ALL OUT OF MY POCKET. *AK
PASSENGER SIDE REAR COIL SPRING BROKE. *AK
I AM PRESENTLY HAVING PROBLEMS WITH THE REAR PASSENGER WINDOWS ON MY 2002 FORD EXPLORER. IT APPEARS THAT THERE IS A SERIOUS PROBLEM WITH THE MOTOR AND/OR WINDOW TRACK SYSTEM. AT PRESENT, I AM NOT ABLE TO OPERATE NEITHER OF THE WINDOWS. IN FACT, WHEN AND IF I ATTEMPT TO DO SO, ALL THAT IS HEARD IS THE MOTOR ATTEMPTING TO MANEUVER THE WINDOW. NEITHER ONE OF THE WINDOWS COME DOWN WHEN I ATTEMPT TO DO SO OPERATIONALLY. ON THE OTHER HAND, THEY COME DOWN ON THERE OWN (SLIDES DOWN EVERYDAY). UNFORTUNATELY, I HAVE TO WEDGE AN OBJECT ON THE SIDE OF THE WINDOW, SO THAT ONE OF THE WINDOWS COULD STAY IN PLACE (TO NO AVAIL, IT CONTINUES TO COME DOWN). I HAVE ATTEMPTED TO REACH OUT TO WINNER FORD IN CHERRY HILL, N.J., (WHERE I PURCHASED THE SUV, NEVERTHELESS, THEY CLAIM THAT THERE ARE NO KNOWN RECALLS, AND INSTRUCTED ME TO CALL THE FORD MANUFACTURING COMPANY ). IN TAKING THEIR ADVICE, I HAVE ATTEMPTED TO CALL FORDS COMPLAINT DEPARTMENT, JUST TO BE TOLD THAT THEY ARE NOT ABLE TO DO ANYTHING. IT IS APPARENT THAT THEY ARE JUST TOSSING THE PROBLEM BACK ON THE CONSUMER. I HAVE DONE SOME RESEARCH ON THE ABOVE MENTIONED PROBLEM AND HAVE NOTICED THAT THERE ARE OTHER OWNERS WHO ARE HAVING THE SAME, IF NOT, SIMILAR PROBLEMS WITH THE REAR PASSENGER WINDOWS. HENCE, AS A RESULT OF AN INCIDENT WITH WINNER FORD A LITTLE OVER A YEAR OR TWO AGO, I AM NOT WILLING TO INVEST MONEY INTO A PROBLEM THAT IS OBVIOUSLY MANUFACTURER RELATED. I HAD PURCHASED A WINDOW CONTROL (DRIVER'S SIDE) THAT HAD BEEN RECALLED AND
I HAVE A 2002 FORD EXPLORER THAT BEGAN MAKING EXCESSIVE ROAD NOISE FROM THE REAR OF THE VEHICLE. MY MECHANIC TOLD ME THE SEALS ON THE DIFFERENTIAL NEEDED TO BE REPLACED. I HAVE BECOME AWARE THAT THIS IS A RECURRING PROBLEM WITH THESE VEHICLES. *JB
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. HE NOTICED DEEP WORN AREAS ON THE TIRE. THE DEALER HAS NOT INSPECTED THE VEHICLE TO DETERMINE THE CAUSE. THE CURRENT MILEAGE ON THE VEHICLE WAS 104,000. THE CONTACT WAS UNABLE TO PROVIDE THE TIRE DETAILS. THE FAILURE MILEAGE WAS UNAVAILABLE. *AK
REAR WHEEL AXLE BEARINGS. I HAVE A 2002 FORD EXPLORER THAT HAD 85,000 MILES ON IT. I HAD TO HAVE THE REAR WHEEL AXLE BEARINGS REPLACED. I DROVE THE VEHICLE ABOUT 20,000 AND IT WAS JUST OVER A YEAR AND THE REAR BEARINGS WENT OUT AGAIN. FORD WOULD NOT COVER THESE. I HAD TO PAY FULL PRICE AGAIN TO HAVE THEM REPLACED. NUMEROUS PEOPLE I HAVE SPOKEN WITH SAID THERE HAVE BEEN MANY PROBLEMS WITH THE BEARINGS. ALSO A VERY CLOSE FRIEND OF MINE ALSO HAS A 2002 EXPLORER AND SHE HAS HAD TO HAVE HER BEARINGS REPLACED TOO. *TR
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE PLASTIC PORTION ON THE BOTTOM OF THE REAR LIFTGATE CRACKED VERTICALLY. THE CURRENT MILEAGE IS 78,000, AND FAILURE MILEAGE WAS 75,000.*AK
2002 FORD EXPLORER TRANSMISSION BROKE THE 3RD GEAR BAND. THIS IS THE SECOND REBUILD WITH ONLY 40K MILES ON IT. I FEEL THIS IS A KNOWN ISSUE AND THIS SHOULD BE COVERED UNDER THE LEMON LAW. I FEEL THESE VEHICLES SHOULD LAST AT LEAST 80,000 MILES BEFORE NEEDING A REBUILD. *TR
NOTICED CRACKED PANEL (APPLIQUE) BELOW REAR HATCHBACK WINDOW ON MY 2002 FORD EXPLORER XLT (SUV) 1ST THOUGHT WAS SOMEONE HIT ME WHILE I WAS PARKED. THEN REALIZED THAT THERE WAS NO EVIDENCE OF THAT TEMP WAS 19 DEGREES OUTSIDE. AFTER GOING ONLINE TO CAR COMPLAINTS FOUND MANY OTHER COMPLAINTS. CONTACTED FORD CO. THEY TOLD ME TO GET AN ESTIMATE. METRO FORD GAVE ME ESTIMATE OF $302.89, CALLED FORD CO. BACK THEY SAID THEY WON'T PAY. I CAN'T AFFORD TO PAY FOR THIS FIX, EVEN IF I DID, BET IT WILL CRACK AGAIN WHEN TEMP IS BELOW FREEZING AGAIN. IT HAS TO BE A DESIGN FLAW IN THE PART. ONLINE COMPLAINTS SAY FORD KNOWS IT'S A FLAW BUT THEY ARE NOT HELPING US CONSUMERS. *TR
REAR LIFTGATE OF 2002 FORD EXPLORER DEVELOPS CRACK ON PIECE BELOW GLASS. *JB
AIRBAG INDICATOR LIGHT ON THE INSTRUMENT CLUSTER REMAINS ON AFTER STARTING THE VEHICLE. *JB
YET MORE LEAKING READ DIFFERENTIAL SEALS. REAR END HOWLING ALSO, HAS BEEN FOR ABOUT 15,000 MILES NOW. 79,000 MILES CURRENTLY. I WILL HAVE TO CHANGE THE REAR SEALS AGAIN, AND WILL INSPECT FOR THE HOWLING NOISE AGAIN. MAY HAVE TO CHANGE PINION BEARINGS!? AS A MECHANIC, IT IS UNBELIEVABLE TO ME THAT WE WOULD BE HAVING SEAL AND BEARING FAILURES AT SUCH LOW MILEAGES. BAD ALUMINUM HOUSING CASTINGS MAYBE? BAD MACHINING? TOO MUCH SLOP AT THE REAR HALF SHAFT, CAUSING PREMATURE WEAR ON THE SEAL FACES? WHAT EVER THE REASON, FORD IS NOT MAKING MUCH EFFORT TO REPAIR. AND THEY SEEM SURPRISED THAT FOLKS ARE BUYING FOREIGN TRUCKS. (TOYOTA TRUCKS) *TR
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. ON FEBRUARY 21, 2007, THE CONTACT REPLACED THE REAR DRIVER SIDE HUB ASSEMBLY. CURRENTLY, THE VEHICLE IS IN THE SHOP A SECOND TIME FOR THE PASSENGERS SIDE HUB ASSEMBLY. ON APRIL 18, 2007, THE CONTACT HEARD A LOUD RUMBLING NOISE WHILE DRIVING 65 MPH. THE VEHICLE BEGAN TO OPERATE AS IF THE ALIGNMENT HAD FAILED. SOMEONE DRIVING BESIDE THE CONTACT INFORMED HER THAT THE REAR WHEELS APPEARED AS IF THEY WERE ABOUT TO DETACH FROM THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 65,000.
I PURCHASED USED 2002 FORD EXPLORER XLT ON FEBRUARY 28, 2007 FROM CLASSIC NISSAN IN MOUNT. HOLLY, NEW JERSEY. THE WEEK OF APRIL 9, 2007 MY DAUGHTER AND I TOOK A TRIP TO FLORIDA. ON APRIL 11,2007 I NOTICED THAT WHEN I WOULD HIT 55 MPH THE ODOMETER OFF LIGHT WOULD START BLINKING. I NOTIFIED CLASSIC NISSAN OF THE SITUATION. THEY SAID THAT THEY WOULD LOOK AT IT WHEN I RETURNED FROM MY VACATION. ON MY WAY HOME ON APRIL 13,2007 I BROKE DOWN IN FAYETTEVILLE, NORTH CAROLINA. THE TRUCK WOULD NOT DRIVE AT ALL. I WOULD PUSH ON THE GAS PEDAL AND IT WAS ACTING AS IF I WERE IN NEUTRAL POSITION. I WAS TOWED TO A SERVICE STATION THE NEXT MORNING AND THEY DIAGNOSED IT AS NEEDING A NEW TRANSMISSION. THEY STATED TO ME THAT THE PUMP FAILED IN THE TRANSMISSION, WHICH LED TO NO FLUID FLOW AND THE CLUTCHES ULTIMATELY MALFUNCTIONED. I REALIZE THAT I AM OUT OF THE WARRANTY PERIOD FOR CLASSIC NISSAN TO BE AT ANY LIABILITY AS WELL AS FORD MOTOR CORPORATION TO BE AT ANY LIABILITY, BUT I DO NOT FEEL AS IF TRANSMISSIONS SHOULD FAIL AT 36,000 MILES. I ONLY HAD THE CAR FOR A MONTH AND A HALF AND NOW HAVE TO SPEND $3,500.00 TO HAVE IT REPAIRED. IF THIS IS THE QUALITY WORK THAT FORD GIVES, THEN I WILL NOT BE PURCHASING ANY MORE FORD VEHICLES IN THE FUTURE. THANK YOU. AK
REAR AXLE SEALS AND WHEEL BEARINGS. WE HAVE HAD TO REPLACE THE REAR AXLE SEALS ON JUNE 4, 2004 WITH 4, 000 MILES, AND ON JUN 16, 2006 WITH 69.600 MILES. ALSO HAD TO REPLACE REAR HUB BEARINGS AND ASSEMBLY ON APRIL 17, 2007 WITH 74,000 MILES. *AK THIS IS OBVIOUSLY A RECURRING ISSUE, AND I HAVE BEEN TOLD THIS IS A COMMON EXPLORER PROBLEM. ALL WORK ON THIS VEHICLE HAS BEEN PERFORMED BY REPUTABLE FORD AUTHORIZED DEALERS/SERVICE, AND WOULD EXPECT WORK TO LAST LONGER THAN 1-2 YEARS.
REAR DIFFERENTIAL FAILURE. *AK
TL*- THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 50 MPH HE HEARD A LOUD NOISE COMING FROM THE REAR WHEELS. THE MECHANIC STATED THAT THE WHEEL BEARINGS WERE RUSTED AND SHOULD BE REPLACED. THE DEALER MADE THE REPAIR. THE FAILURE MILEAGE WAS 83,000 MILES AT THE TIME OF THE REPAIR. THERE HAD NOT BEEN ANY OTHER OCCURRENCES SINCE THE REPAIR. THE VEHICLE'S CURRENT MILEAGE WAS 95,000 MILES. *AK UPDATED 07/03/07. *JB
1. WAS JUST DRIVING, NOTHING SEEMED OUT OF THE ORDINARY, WHEN ALL OF A SUDDEN... 2. THE "O/D OFF" LIGHT ON THE DASH STARTED BLINKING RAPIDLY, AND THE MESSAGE PANEL IN THE DASH SAID "CHECK TRANSMISSION". BROUGHT IT INTO FORD DEALERSHIP, WAS TOLD THE TRANSMISSION NEEDED TO BE REPLACED AT A COST OF $3400. 3. NOTHING YET, BUT I'M TOLD IF I WANT TO DRIVE THE CAR AGAIN, IT WILL REQUIRE A BRAND NEW $3400 TRANSMISSION. DID A QUICK SEARCH ONLINE FOR "2002 FORD EXPLORER TRANSMISSION", AND AM SEEING A LOT OF TRANSMISSION PROBLEMS... PROBABLY SOMETHING THAT SHOULD BE LOOKED INTO. *JB
ALMOST HIT SOMEONE DUE TO THE TRANSMISSION NOT DOWN SHIFT COMING TO A STOP AND THEN SHIFTING BACK INTO DRIVE AFTER BEING STOPPED FOR A GOOD 10 15 SECONDS THEN WHEN IT DOES, IT LURCHES . *AK
1. INSPECTED REAR COIL SPRINGS. 2. FOUND BOTH REAR COIL SPRINGS BROKEN, CAUSING REAR OF VEHICLE TO SAG. 3. HAD BOTH REAR COIL SPRINGS REPLACED, ALSO REPLACED THE REAR STRUTS. I STILL HAVE THE OLD COIL SPRINGS AND STRUTS. *AK
THE REAR COIL SPRINGS ON THE 2002 FORD EXPLORER FELL APART! PIECES OF THE COIL ARE BREAKING APART WITH RAZOR SHARP EDGES. I'VE NEVER SEEN SPRINGS FALL APART LIKE THIS,THE METAL HAS TO BE DEFECTIVE. I HAVE FOUND PARTS OF THE COILS IN MY DRIVEWAY, SO I'M SURE THERE HAS TO BE SOME COMING OFF ON THE ROAD. I HAVE PICTURES IF YOU WOULD LIKE A BETTER UNDERSTANDING OF WHAT I'M TALKING ABOUT.*AK
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE TRANSMISSION WILL NOT ENGAGE IN THE REVERSE POSITION AND FAILED TO ACCELERATE. IN ADDITION, WHEN THE VEHICLE TURNED, THE REAR OF THE VEHICLE PRODUCED A LOUD THUMPING SOUND AND ALMOST STALLED. THE CONTACT BROUGHT THE VEHICLE TO THE DEALER, WHO WAS UNABLE TO FIX THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 123,196.*AK
VEHICLE MADE A WHINNING NOISE WHEN IDLING. THERE WAS A PAUSE WHEN SHIFTING FROM PARK TO DRIVE, FROM REVERSE TO DRIVE, AND FROM DRIVE TO REVERSE. THE PAUSE CAUSED VEHICLE TO NOT MOVE FORWARD OR REVERSE UNTIL THE TRANSMISSION ENGAGED.*AK
DRIVE TRAIN PROBLEMS, HOLING NOISE FROM UNDER VEHICLE, REAR DIFFERENTIAL PROBLEMS AND TRANSFER CASE NOISES, ROUGH SHIFTING FROM 2WD TO 4WD. HAVE CHECKED ON LINE FOR A LONG TIME AND HEARD NOTHING BUT THE SAME PROBLEMS, WHY WASN'T ANYTHING DONE TO FORD TO GET THESE THINGS PUT ON A RECALL. WE BUY THEIR PRODUCT AND NOW THEY DIDN'T CARE ABOUT ANY OF OUR PROBLEMS. SOMETHING HAS GOT TO BE DONE.*AK
ONLY 58,000 MILES AND THE TRANSMISSION WAS SLIPPING WHEN GOING FROM 2ND TO 3RD GEAR. I BABIED THIS CAR SO IT HAS TO BE A DEFECT.*AK
THERE IS FORD TSB 02M01 AND NTSB 10007207 FOR REPLACEMENT OF THE EGR SENSOR ON 2002 FORD EXPLORERS. THE EXPLORER NEEDED THAT SENSOR REPLACED, BUT THE WARRANTY CLAIM WAS DENIED ALTHOUGH MY VEHICLE FELL WITHIN AGE AND MILEAGE GUIDLINES. I WOULD LIKE FORD TO COMPENSATE ME FOR THE COST OF THE REPAIR.*AK
I WAS TOLD THAT THE 2002 FORD EXPLORER HAS REAR SEALS LEAKING. I NEED TO GET THESE REPLACED AS SOON AS POSSIBLE BECAUSE I WILL HAVE TO REPLACE THE DRIVE TRAIN IF IT FAILS. I HAVE 119,000 MILES ON THE VEHICLE, BUT I ALWAYS HAD IT SERVICED WITH FORD. I HAVE DONE SOME RESEARCH AND APPARENTLY THE SEALS HAVE BEEN FAILING AT LOW MILES. I FELT THE SEALS WERE DEFECTIVE BECAUSE THERE WERE SOME WITH THIS PROBLEM WITH LOW MILES. APPARENTLY THE DEALERS WAITED UNTIL THE WARRANTY EXPIRED. I FELT IF THE VEHICLE FAILSED THIS WOULD BE A SAFETY ISSUE. FORD HAS PRODUCED MORE DEFECTIVE EXPLORERS. I AM NOW FACED WITH A LARGE REPAIR BILL.*AK
I PURCHASED AN 2002 FORD EXPLORER XLT V6 WITH PUSH-BUTTON 4X4. FIRST THE REAR PASSENGER-SIDE AXLE AND HUB BROKE. THIS OCCURRED WITHOUT WARNING WHILE GOING DOWN A HIGHWAY. I WAS SLUNG INTO ONCOMMING TRAFFIC, BUT LUCKILY AN ACCIDENT WAS AVOIDED. I REPLACED THE AXLE AND HUB ASSEMBLY.*AK ABOUT ONE MONTH LATER THE DRIVERS SIDE REAR AXLE BEGAN MAKING A HUMMING NOISE. ONE DAY LATER IT MADE A LOUD BANG AND BROKE. I REPLACED THE AXLE AND HUB ASSEMBLY. WITHIN THREE WEEKS IT BROKE AGAIN. I REPLACED IT AGAIN. IT LASTED ONE MONTH. REPLACED AGAIN. LASTED TWO DAYS. REPLACED THE AXLE/HUB ASSEMBLY FOR THE 4TH TIME. A LITTLE OVER 1 MONTH LATER IT IS NOW MAKING THE LOUD NOISES. I PUT THE VEHICLE UP ON A RACK. I WAS ABLE TO SLIDE THE WHEEL IN AND OUT AND LEFT TO RIGHT WITH THE SLIGHT PUSH OF A FINGER. I HAVE HAD SEVERAL MECHANICS LOOK AT THE VEHICLE. THEY HAVE TOLD ME THE REAR END IS NOT MESSED UP. ONE MECHANIC SAID THEIR MAY BE AN ISSUE WITH THE HOUSING BUT HE CANNOT 'SEE' ANYTHING WRONG. I WAS ADVISED TO REPLACE THE REAR END. WHICH IS ESTIMATED AT AROUND $1500-$2000. I HAVE ALREADY SPENT UPWARDS OF $4000 ON AXLES/HUBS/AND EARLIER BRAKE PROBLEMS.
2002 EXPLORER HAS 83,500 MILES. DISCOVERED THAT THE 4X4 SYSTEM WOULD NOT ENGAGE. GANLEY FORD REPLACED THE CONTROL MODULE THAT COMMUNICATES WITH THE 4X4 SYSTEM AT A TOTAL COST OF $577.00. THE PART ALONE WAS $293.00. EXPLANATION AS TO WHY THE BALANCE OF THE LABOR WAS SO HIGH WAS "THE CONTROL MODULE IS DIFFICULT TO REACH UP UNDER THE DASH". WHY IS THAT MY PROBLEM? I HAD ALSO PURCHASED THE GOLD PLAN WARRANTY AND THIS PART WAS NOT COVERED. FORD'S GOLD PLAN IN MY OPINION IS USELESS. I WILL NEVER PURCHASE ANOTHER FORD PRODUCT AGAIN! *AK
EGR SENSOR FAILURE OBD2 CODE P0401. *JB
2002 FORD EXPLORER XLT 4X4, I HAVE BEEN GETTING A HUMMING SOUND. I HAVE REPLACED ONE FRONT WHEEL HUB BEARING AND BOTH REAR WILL BEARING HUB. ONE AT A TIME, COULDN'T AFFORD TO DO ALL. HUMMING STILL BEING HEARD. I HAVE 125,000 MILES AND ITS IN GOOD SHAPE. I BOUGHT IT IN 2002 A CERTIFIED VEHICLE. FORD NEEDS TO RECALL REAR OF 2002 EXPLORER. *JB
MY FORD EXPLORER LOST CONTROL WHILE ON THE HIGHWAY. WHILE CHANGING LANES THE VEHICLE WOULD NOT STRAIGHTEN. THE TRUCK FISHTAILED SEVERAL TIME BEFORE SPINNING OUT. VEHICLES CRASHED INTO RETAINING WALL. TIE ROD WAS BROKEN ON THE DRIVER'S SIDE.*AK
NOISE IN DIFFERENTIAL. *JB
2002 FORD EXPLORER WAS IN AN ACCIDENT BECAUSE OF WHEEL BEARING PROBLEMS**NAR**CC TRANSFERRED TO DAD **CG THE CONSUMER WAS TOLD THE WHEEL BEARING FAILED DUE TO WEAR, HOWEVER THE CONSUMER STATED THERE WAS NO NOISE PRIOR TO THE ACCIDENT. *JB
I HAVE A 2022 FORD EXPLORER WITH 82000 MILES, AND TRANSMISSION FLUID REPLACED AT LEAST TWICE SINCE I PURCHASED THE VEHICLE. AT 74,000 WAS MILES FLUID AND FILTER REPLACED AT DEALER. WHEN THE TRANSMISSION WAS WARM THE VEHICLE WILL ONLY TRAVEL 2-3 YARDS IN REVERSE, AND THEN LOCK. DEALER DIAGNOSED THE PROBLEM AS TRANSMISSION. DEALER WANTED TO TEAR THE TRANSMISSION DOWN AND DETERMINE THE CAUSE. IT COULD REQUIRE A COMPLETE REBUILD AT $3,500. THIS WAS A 5 SPEED AUTOMATIC WITH OD. NO TOWING AND NO PLOWING. NORMAL TO/FROM WORK WITH VEHICLE. I NOTICED HUNDREDS OF TRANSMISSION ALERTS VIA A GOOGLE SEARCH, SOME SPECIFIC TO THIS VEHICLE AND PROBLEM. ALSO, HAD PROBLEMS WITH UPSHIFTING /DOWNSHIFTING ON HILLS. PREVIOUSLY REPORTED THIS TO DEALER.*AK
2002 FORD EXPLORER, CRACK IN REAR PANEL BELOW REAR WINDOW. FORD WILL NOT REPAIR, IT IS A COMMON PROBLEM AMONG MANY 2002 FORD EXPLORERS. *JB
EVENTS LEADING UP TO THE FAILURE: BACKING OUT OF A PARKING SPACE FAILURE AND CONSEQUENCES: FORD ACKNOWLEDGES ISSUES INTERNALLY WITH THE TIMING CARTRIDGES ON THE 2002 E CODE 4.0L V6 SOHC ENGINE THROUGH SEVERAL TSB'S, HOWEVER DOES NOT NOTIFY THE PUBLIC THAT THIS ISSUE EXISTS. I FOUND OUT ABOUT THE ISSUE AFTER APPARENTLY BLOWING THE ENTIRE ENGINE ON MY 2006 FORD EXPLORER. NOW, INSTEAD OF HAVING A REPAIR DONE AT THE DEALERSHIP THAT COULD COST A LITTLE, I HAVE TO SPEND A LOT OF MONEY TO HAVE IT FIXED. I AM GREATLY THANKFUL THAT THIS HAPPENED AS I WAS BACKING OUT OF A PARKING SPACE AND NOT AT HIGHWAY SPEEDS. APPARENTLY, FORD USED SEVERAL PLASTIC GUIDE WAY PARTS TO TENSION THE CHAIN, AND THESE PARTS FAIL EASILY BECAUSE THEY ARE OIL STARVED AT ENGINE STARTUP. BECAUSE THEY ARE PLASTIC, THEY CAN FATIGUE AND BREAK AT ANY TIME, CAUSING SEVERE VALVE AND PISTON DAMAGE, AND LEAVING THE OPERATOR OF THE CAR WITH NO CONTROL OF THE AUTOMOBILE BECAUSE OF LOSS OF VACUUM FOR BREAKS, AND AUTOMATIC STEERING. CORRECTION OF FAILURE: FORD REFUSES TO PAY ANYTHING TO HELP REPAIR OR REPLACE PARTS EVEN WITH KNOWN ISSUES. *JB
I HAVE A 2002 FORD EXPLORER XLS THAT WAS PURCHASED NEW. APPROXIMATELY 1 YEAR AFTER PURCHASE STARTED DEVELOPING A CRACK ON THE PANEL BENEATH THE REAR WINDOW. SINCE THEN, WHEN IT IS HOT, I GET A DOOR OPEN WARNING LIGHT. NO DOOR IS OPENED, BUT THE DOORS REFUSE TO LOCK, AND THE WARNING LIGHT STAYS ON. I BELIEVE WATER ENTERS THE PANEL BENEATH THE WINDOW DUE TO THE CRACK. I HAD IT LOOKED AT BY DEALERS FOR THE WARNING LIGHT-THEY CANNOT FIGURE IT OUT.*AK
CRACK ON PANEL BELOW THE REAR GLASS WAS ABOUT 4 INCHES LONG. IF THE CRACK CONTINUES IT COULD BECOME A SAFETY ISSUE AT HIGHWAY SPEEDS. PART OF THE PANEL COULD DETACH.*AK
TL*- THE CONTACT OWNS A 2002 FORD EXPLORER. THE AIRBAG WARNING LIGHT REMAINED ILLUMINATED. THE DEALERSHIP INFORMED THE CONTACT THE DRIVER'S FRONT SEAT PRETENTIONER UPGRADE HARNESS NEEDED TO BE REPLACED. THE DEALERSHIP MADE THE REPAIR. THE AIRBAG WARNING LIGHT NO LONGER ILLUMINATED. THE CURRENT MILEAGE WAS 73,000. *AK UPDATE 4/23/07 *TR
TL* THE CONTACT OWNS A 2002 FORD EXPLORER LTD. THE ABS LIGHT CONTINUED TO ILLUMINATE. THE FAILURE MILEAGE WAS 58800. THE DEALER INFORMED THE CONTACT THAT THEY DIDN'T HAVE THE PART TO REPAIR THE VEHICLE. ALSO, THE DEALER STATED THAT THEY WERE UNABLE TO DIAGNOSE WHAT WAS CAUSING THE ABS LIGHT TO STAY ON CONTINUOUSLY. THE DEALER CALLED FORD , AND THEY WERE RESEARCHING THE CAUSE OF THE FAILURE. THE CURRENT MILEAGE WAS 60000. *AK
TL*-THE CONTACT STATED THAT WHILE DRIVING 50 MPH IN THE 2002 FORD EXPLORER HE HEARD A LOUD NOISE COMING FROM THE BACK OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO DEALER FOR A WHEEL BEARING REPAIR WHEN THE ODOMETER REACHED 10,300 MILES, AND WAS INFORMED THAT BOTH THE REAR SPRING AND THE EMERGENCY BRAKE CABLE WERE FRACTURED. THE CONTACT STATED THAT HE TRIED TO GET A RESOLUTION FOR REPAIRS ON THE VEHICLE BECAUSE IT WAS STILL UNDER WARRANTY, BUT THE DEALERSHIP REFUSED TO REPAIR THE VEHICLE UNLESS THE CONTACT PAID FOR THE REPAIRS. THE CONTACT PURCHASED THE VEHICLE FROM WENTWORTH MOTORS , AND THEY TOLD THE CONTACT THAT HE HAD TO TAKE THE VEHICLE TO A FORD DEALERSHIP FOR THE REPAIRS. THE CURRENT MILEAGE WAS 10,600.*AK THE REAR SPRINGS FAILED. UPDATED 04/12/07. *JB
I PURCHASED A NEW 2002 FORD EXPLORER IN OCTOBER 2002. IN THE PAST TWO YEARS, I HAVE REPLACED ALL OF THE FOUR BALL BEARING JOINTS, AND ALTERNATOR AND NOW A TRANSMISSION WITH TOTAL COSTS TO EXCEED $7000. I AM WRITING NOW BECAUSE I FELT THAT THE OTHER EXPENSES WERE WEAR AND TEAR, AS I HAVE HAVE 98,000 MILES. BUT NOW IT IS GOING TO COST $3600 TO REPLACE MY TRANSMSSION. LAST THURSDAY 3/15 MY VEHICLE WOULD NOT SHIFT INTO GEAR, AS MY RPM REACHED 3000. THEN IT WOULD SHIFT INTO GEAR AS I MADE MY WAY HOME FROM MY JOB 100 MILES AWAY. MY O/D LIGHT FLASHED AND THEN MY SERVICE ENGINE LIGHT CAME ON.
I HAVE A 2002 FORD EXPLORER. I HAVE HAD TO REPLACE THE TRANSMISSION AT 51,000. I HAVE ALSO HAD TO REPLACE THE REAR SEALS AXLE SEALS ON BOTH SIDES AND THEY BOTH NEED IT AGAIN.
AFTER SEVERAL ATTEMPTS TO DIAGNOSE TRANSMISSION PROBLEM WHILE UNDER WARRANTY, FORD FINALLY FOUND A PROBLEM AT 46,XXX MILES (NOT COVERED UNDER WARRANTY, BUT FORD OFFERED A $1000 DEDUCTIBLE). BURT FORD OF ARAPAHOE FORD INC. CENTENNIAL, COLORADO REPLACED THE AUTOMATIC TRANSMISSION WITH A REMANUFACTURED SERIAL# 0302462W AND REPLACED THE REAR AXLE RING AND PINION GEAR SET, BEARINGS, AND SEALS (SEPT. '06). WE RECEIVED A FORD POWERTRAIN SERVICE PART WARRANTY UNTIL 06/17/2008 (7YRS FROM ORIGINAL OWNERS DATE OF PURCHASE). WE ARE TAKING THE VEHICLE BACK TO SERVICE NOW (MAR. '07) FOR THE SAME PROBLEMS TO CHAMPION FORD OF SANDY, UTAH AFTER 6,000 MILES OF USE.
2002 EXPLORER EDDIE BAUER AWD, VEHICLE MILEAGE JUST UNER 100K. VEHICLE (W.O WARNING) WOULD NOT SHIFT THRU 3RD GEAR. SYMPTONS ARE WHEN VEHICLE GETS TO 3RD, ENGINE REVS AS IF IN NEUTRAL, CHECK TRANS LIGHT COMES ON, OD INDICATER FLASHES. BACKING OFF ON THROTTLE ALLOWS HARD SHIFT INTO 4TH AND VEHICLE PROCEEDS OK. FORD DEALER SAYS 3RD GEAR BAND IS GONE. WHEN I ASKED THE DEALERSHIP IF THIS IS A KNOWN PROBLEM THEY CLAIM NO. AFTER RESEARCH ONLINE I FOUND MANY OTHER OWNERS WITH THE IDENTICAL PROBLEM. ALSO FOUND OLD FORD TSB OUTLINING THE IDENTICAL SYMPTONS. IS THERE ANY RECALL ON THIS ISSUE, DO I HAVE ANY RECOURSE WITH FORD SINCE IT SEEMS TO BE A FAIRLY COMMON EXPLORER PROBLEM
REAR HATCH ON 2002 EXPLORER TRIM PIECE AT BOTTOM CRACKS..THSI IS A COMMON PROBLEM AND FORD KNOWS ABOUT IT BUT WILL NOT FIX
EVERY TIME IT RAINS WATER LEAKS THROUGH THE REAR TAIL LIGHT ON THE TOP REAR OF THE VEHICLE. ON SOME OCCASIONS, THE BULBS SHORT OUT. VEHICLE IS OUT OF WARRANTY AT 72,000 MILES. WATER ALWAYS POOLS IN THE REAR AREA.
IN DECEMBER, 2006, FOUND CRACK IN HATCHACK DOOR JUST BELOW THE WINDOW. CALLED MY DEALERSHIP IMMEDIATELY TO EXPLAIN WHAT I SAW AND WHAT THEY WOULD DO TO TAKE CARE OF THIS. I WAS TOLD THAT IT WAS ONLY COSMETIC AND THEREFORE WOULD NOT PAY TO REPLACE, THAT WOULD BE MY RESPONSIBLILITY
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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