Page 4 of 66 · complaints 151–200 of 3,295

2002 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Unknown or Other
Filed May 10, 2015117,044 milesPA

BACKING INTO PARKING SPACE AND GEARSHIFT HANDLE ON COLUMN FELL OFF IN MY HAND. I COULD NOT SHIFT OUT OF GEAR. HAD TO SHUT OFF ENGINE ON A HILL WITH CAR STUCK IN REVERSE. COULD NOT GET KEY OUT AND CAR STARTED TO ROLL DOWNHILL. I HAD TO CALL A FRIEND TO BLOCK TIRES RATHER TRUST EMERGENCY BRAKE ON A HILL.

Structure › BodyCrash1 injured
Filed May 10, 2015177,492 milesNY

VEHICLE PARKED IN STALL WHEN GEAR SELECTER WAS SHIFTED FROM DRIVE TO PARK WITH FOOT ON BRAKE SAID VEHICLE EXPERIENCED WIDE OPEN THROTTLE SURGED FORWARD KNOCKING DOWN LIGHT POLE ONLY COMING TO STOP ONTOP OF FIRE HYDRANT OR VEHICLE WOULD OF KEPT GOING AS WHEELS WERE STILL SPINNING!

Electrical System › Wiring
Filed Apr 27, 2015205,000 milesAL

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG LIGHT, THE CHECK ENGINE LIGHT, AND BATTERY LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT INSPECTED THE VEHICLE AND DIAGNOSED THAT THE FAILURE WAS DUE TO AN ELECTRICAL ISSUE WITHIN THE WIRES IN THE DOOR LOCKS AND ANTI THEFT SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 205,000.

Suspension
Filed Apr 24, 2015100,000 milesCA

MY FORD EXPLORER STARTED MAKING A SOUND LIKE THERE WAS SOMETHING ROLLING AROUND IN BACK GATE. FIRST MECHANIC COULDN'T FIND PROBLEM. I WORKED ON THIS FOR THREE MONTHS. LOOKS AS IF IT IS THE BUSHINGS ARE WORN AND BODY IS TOUCHING FRAME. I ALSO UNDERSTAND THAT SEVERAL OTHERS HAVE HAD THIS PROBLEM. *TR

Structure › Body
Filed Apr 19, 2015127,000 milesCA

THE REAR WINDOW SHUTTERED INTO 100 PIECES DURING THE DRIVING. THE REAR PANEL HAS CRACKED. *TR

Fuel/Propulsion System
Filed Apr 14, 2015119,000 milesPA

MY TRUCK BEGAN TO SHAKE WHEN I STOP AT STOP SIGNS AND LIGHTS. THE SERVICE ENGINE SOON LIGHT CAME ON AND WOULD NOT GO OUT. I GOT A CODE READING, THERE WERE MANY FUEL EJECTION ISSUES. I GOT A DIAGNOSTIC TEST TODAY, AND WAS TOLD IT COULD BE THE FUEL PUMP. WHEN I PUT GAS IN, THE GAS PUMP GETS STUCK INSIDE SOMETIMES. DOES NOT COME OUT SMOOTHLY. WHAT IS GOING ON? *TR

Power Train
Filed Apr 7, 201598,954 milesMA

THE TRANSMISSION WOULD NOT SHIFT BETWEEN GEARS IN MY 2002 FORD EXPLORER RESULTING IN MY BEING UNABLE TO ACCELERATE ON THE MASSACHUSETTS TURNPIKE AT RUSH HOUR. *TR

Vehicle Speed ControlFire
Filed Apr 6, 2015220,000 milesCA

I GOT A KNOCK ON MY DOOR BY THE FIRE DEPARTMENT TELLING ME THAT MY CAR SET ON FIRE I FILED A CLAIM WITH MY INSURANCE AND THEY TOLD ME TO FILE A CLAIM WITH FORD BECAUSE THEY HAVE REASON TO BELIEVE IT WAS THE CRUISE CONTROL BUTTON THAT SET THE CAR ON FIRE . *TR

Power Train
Filed Apr 2, 2015188,800 milesOH

TRANSMISSION WILL NOT SHIFT FROM 2ND TO 3RD GEAR UNLESS YOU LET OFF GAS. *TR

Power Train
Filed Mar 27, 201580,000 milesVA

IN 2009 ON THE WAY TO OUR FAMILY VACATION OUR TRANSMISSION FAILED. WE HAD IT TOWED AND THE TRANSMISSION REPLACED WITH A FORD REBUILT TRANSMISSION WITH A WARRANTY PURCHASE. IN 2012 THIS REBUILT TRANSMISSION FAILED AND WE HAD IT TAKEN TO A FORD DEALER AND THE TRANSMISSION REPLACED WITH ANOTHER TRANSMISSION. THIS CURRENT TRANSMISSION IS EXHIBITING THE SAME SYMPTOMS AS THE LAST TWO DID PRIOR TO FAILURE. *TR

Equipment Adaptive/Mobility
Filed Mar 27, 2015GA

PARKED ON HILL OR FLAT GROUND IT HAPPEN BEFORE,BUT THE GEAR SHIFT GETS STUCK. YOU CAN TURN THE STEERING WHEEL RIGHT,LEFT TO GET IT TO UNLOCK BUT IT WANT, NO LOCKED BRAKES.BUT I KEPT ON TRYING TO GET MY TRUCK IN GEAR TO POINT OF DOING DANGERS THINGS AS OF STICKING ONE FOOT OUT OF THE DOOR AND ROCKING IT BACK AND FORTH.TO GET THE LOCK TO BRAKE BUT THAT DID NOT WORK THEN I TRIED AGAIN AND THE GEAR SHIFT BROKE A ALUMINUM PART ON THE INSIDE BROKE AND I HAVE SAW THREE MORE LIKE THIS AND SOME MORE REPORTS OF THIS AND NOTHING HAS BEEN SAID OR DONE ABOUT THIS,THAT I AM NOT THE ONLY ONE. *TR

Power Train
Filed Mar 12, 2015140,000 milesFL

WHILE DRIVING THE VEHICLE MADE A LOUD "BUMP" AND THEN I LOST ALL ACCELERATION. THIS PROBLEM NEEDS TO BE ADDRESSED BY FORD, THIS IS VERY DANGEROUS TO ALL OF THE SUDDEN LOSE A TRANSMISSION WHILE DRIVING. I HAVE SEEN NUMEROUS COMPLAINTS ON THE TRANSMISSION OF THIS YEAR OF VEHICLE, SO THERE IS OBVIOUSLY A PROBLEM. TRANSMISSIONS ARE NOT CHEAP BY ANY MEANS, I DON'T KNOW HOW I'M GOING TO GET THE MONEY TO FIX MINE. I CURRENTLY HAVE NO VEHICLE AND HAVE HAD TO RESORT TO BUMMING RIDES FROM PEOPLE JUST TO GET TO WORK. THIS VEHICLE NEEDS TO BE RECALLED!!! *TR

Air BagsCrash
Filed Mar 7, 2015110,000 milesMN

REAR ENDED SEMI THAT SUDDENLY STOPPED IN FRONT OF ME. DRIVER'S AIR BAG DID NOT DEPLOY BUT PASSENGER AIR BAG DID . NO PASSENGER IN CAR. BASICALLY DRIVER AIR BAG DID NOT DEPLOY WHEN IT SHOULD. FORD SHOULD PAY! IS THERE ANY CLASS ACTION LAW SUIT FOR THIS? FIRST ACCIDENT WITH THE VEHICLE. OWNED SINCE 2003! *TR

Fuel/Propulsion System
Filed Mar 1, 2015PA

EVER SINCE I HAVE OWNED THE VEHICLE I HAVE NEVER BEEN ABLE TO CONTINUOUSLY PUMP A FULL TANK OF GAS. IT TAKES ROUGHLY 25 MINUTES TO GET A FULL TANK. *TR

Power Train
Filed Feb 23, 2015155,000 milesCO

GEAR SHIFTER BROKE OFF WHILE ATTEMPTING TO SHIFT THE VEHICLE IN REVERSE. I AM THANKFUL THAT I WAS AT HOME IN MY OWN DRIVEWAY AND THAT IT DID NOT GO INTO GEAR. IT IS STUCK IN PARK, BUT MY KEYS ARE STUCK IN THE IGNITION. THIS SEEMS LIKE IT COULD BE A SAFETY HAZARD IF THE CAR WERE TO GO INTO GEAR, OR GET STUCK IN REVERSE. *TR

Air BagsCrash2 injured
Filed Feb 23, 2015NC

TL* THE CONTACT OWNED A 2002 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE REAR ENDED THE CONTACT'S VEHICLE. THE DRIVER SIDE AIR BAG FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED UNKNOWN MINOR INJURIES AND THE FRONT PASSENGER SUSTAINED CHEST AND EYES INJURIES. NEITHER SET OF INJURIES REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE. UPDATED 6/11/15*CN UPDATED 9/26/2017*CN

Power Train
Filed Feb 16, 2015195,000 milesOH

DRIVING ON THE INTERSTATE AT 70 MPH. TRANSMISSION FAILED WHILE DRIVING IN TRAFFIC. WAS NEARLY HIT TRYING TO GET VEHICLE OFF THE ROAD. NO WARNING, TRANSMISSION JUST WENT. HUGE PROBLEM AND SAFETY ISSUE WITH FORD EXPLORER. *TR

Visibility/Wiper
Filed Feb 16, 201598,000 milesMO

WHILE PUSHING UP ON THE REAR PANEL THE GLASS MAKING UP THE REAR WINDOW EXPLODED - SHATTERED. *TR

Air Bags
Filed Feb 3, 2015248,368 milesMS

THERE WAS NO MALFUNCTION. I HAVE A FORD EXPLORER 2002. I WANT TO KNOW IF THE FRONT DRIVERS SIDE AND FRONT PASSENGER SIDE AIRBAGS WILL WORK PROPERLY. I HAVE SEARCHED THIS DATABASE BUT CANNOT FIND ANYTHING THAT IS APPLICABLE. WE (WIFE AND MYSELF) HAVE ONLY THIS VEHICLE AND W WE WANT TO KNOW IF IT IS SAFE TO DRIVE. PLEASE HELP. *TR

Power Train
Filed Jan 30, 2015150,000 milesAL

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 40-45 MPH, THE TRANSMISSION FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.

Engine
Filed Jan 23, 2015191,000 milesNY

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE TEMPERATURE GAUGE DISPLAYED SIGNS THAT THE VEHICLE WAS OVERHEATING. THE CONTACT SHUT THE VEHICLE OFF, AND RESTARTED IT BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THERE WAS A CRACK ON THE INTAKE MANIFOLD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 191,000.

Vehicle Speed Control
Filed Jan 23, 201575,000 milesIL

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

Engine
Filed Jan 16, 2015105,000 milesNY

MY 2002 FORD EXPLORER, SINCE 2013 HAVE BLEW OUT SPARKS PLUGS THREE TIMES. THE THREATS OF THE HEAD ARE DAMAGE . *TR

Power Train
Filed Jan 7, 2015168,000 milesOH

I AM AN OWNER OF A 2002 FORD EXPLORER. I HAVE HAD NUMEROUS ISSUES WITH THE TRANSMISSION. WHEN TRAVELING AT HIGHWAY SPEEDS THE TRANSMISSION WILL INTERMITTENTLY DISENGAGE CAUSING THE VEHICLE TO HAVE TO BE PULLED TO THE SIDE OF THE ROAD, SHIFT INTO PARK, THEN BACK TO DRIVE. I HAVE CONSULTED WITH MY LOCAL FORD DEALERSHIP NUMEROUS TIMES ON THE ISSUE. I HAVE BEEN REPEATEDLY TOLD THAT THIS IS A KNOWN ISSUE WITH THE FORD EXPLORER / MERCURY MOUNTAINEER TRANSMISSION. FORD MOTOR COMPANY IS FAILING TO ADDRESS THIS ISSUE AS BEING A SAFETY CONCERN. MY MOTHER OWNS A 2005 MERCURY MOUNTAINEER WITH THE SAME EXACT ISSUE. THE PREVIOUS OWNER REPLACED THE TRANSMISSION SHORTLY BEFORE I PURCHASED THE VEHICLE DUE TO THE SAME ISSUE. THE TRANSMISSION WAS REPLACED WITH A NEW TRANSMISSION FROM FORD. I WONDER HOW MANY PEOPLE HAVE BEEN IN ACCIDENTS BECAUSE THEIR EXPLORER/MOUNTAINEER TRANSMISSION DISENGAGES? THE FORD DEALERSHIP IN MY AREA REFERRED ME TO THIS WEBSITE BEING THAT THE SERVICE MANAGE BELIEVES THIS SHOULD BE A SAFETY RECALL THROUGH FORD. I WOULD HAVE TO AGREE WITH THE DEALERSHIP. WHY HAS FORD OR THE NHTSA NOT REQUIRED THE MANUFACTURE TO CORRECT THIS ISSUE? DO PEOPLE HAVE TO DIE IN CAR ACCIDENTS BEFORE THIS IS RECTIFIED? IT IS NOT SAFE TO PASS A VEHICLE SINCE THE TRANSMISSION RANDOMLY CUTS OUT WITHOUT WARNING. *TR

Steering
Filed Jan 1, 2015152,682 milesNE

AFTER ARRIVING BACK HOME FROM DINNER I WAS PUTTING THE CAR INTO PARK. HALF WAY BETWEEN REVERSE AND PARK THE GEAR SHIFT ARM BROKE! *JS

Engine
Filed Dec 27, 2014IL

BOUGHT AN EXPLORER WE THOUGHT WAS A PRIVATE OWNER ON CRAIGLIST IN CHICAGO, AND FOUND OUT HE WAS A DEALER FROM INDIANA. HE SIGNED THE TITLE AS FIRST AUTO INC. 2620 165TH IN HAMMOND IN 46323. THE NAME OF SELLER IS [XXX] . THE DMV FILE A COMPLAINT ON OUR BEHALF AND STATED WHAT HE DID WAS ILLEGAL. WE DID NOT KNOW HE WAS A DEALER TIL WHEN WE TRIED TO TRANSFER OUR PLATES THE NEXT DAY. WE TOOK THE TRUCK IN FOR SERVICE AND MY MECHANIC STATED THAT CARFAX HAS THE MILES ALMOST 80,000 MORE THAN WHAT IS ON THE ODOMETER. THE ODOMETER LISTED 110,000 AND CARFAX WAS FAR PAST THAT AMOUNT. THE DEALER ROLLED BACK THE MILES OF EXPLORER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Power Train
Filed Dec 22, 2014120,000 milesOH

O/D LIGHT KEEPS FLASHING, WILL NOT SWITCH INTO SECOND GEAR UNTIL YOU LET OFF THE THROTTLE. GETS AS HIGH AS 38,000- 40,000 RPM. *TR

Power Train
Filed Dec 17, 2014138,000 milesMI

I GOT IN IT AFTER 15 MINUTES OF IT WARMING UP, PULLED OUT OF THE DRIVE AND THE RPM WENT TO 3000RPM BEFORE IT SHIFTED IN SECOND GEAR. THEN THE O/D LIGHT STARTED FLASHING ON AND OFF, NEXT THE CHECK TRANSMISSION INDICATOR LIGHT CAME ON. WENT HOME AND CALLED A MECHANIC, TOOK IT TO HIM AND THEN BAD NEWS. IT HAS WORKED PERFECTLY UP TO THIS POINT. *TR

Engine
Filed Dec 17, 201480,000 milesNY

OVERDRIVE LIGHT CAME ON. CHECK TRANSMISSION LIGHT CAME ON. THE TRUCK SUDDENLY STARTED SCREECHING LOUDLY, NEARLY CAUSED AN ACCIDENT WHILE GOING TO THE AIRPORT ON AN EXPRESSWAY. *TR

Power Train
Filed Dec 17, 2014250,000 milesIA

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE GEAR SHIFT FRACTURED AND ONLY OPERATED IN REVERSE. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250,000.

Vehicle Speed ControlCrashFire1 injured
Filed Dec 16, 2014TX

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE IN REVERSE, THE VEHICLE ACCELERATED INDEPENDENTLY. ADDITIONALLY, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND AND THE STEERING WHEEL SEIZED. AS A RESULT, THE VEHICLE CRASHED INTO TREES THEN WENT FORWARD INDEPENDENTLY CRASHING INTO SHRUBS, A FENCE, AND A BUILDING. IN ADDITION, THE AIR BAGS FAILED TO DEPLOY AND SMOKE STARTED TO EMIT FROM THE FRONT OF THE VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BRUISE AND NECK AND HEAD INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Vehicle Speed ControlCrash
Filed Dec 12, 2014217,000 milesNJ

DROVE CAR TO TIRE DEALER FOR WHEEL ALIGNMENT. PARKED AND LEFT FOR THEM TO WORK ON. THE NEXT DAY,DEC 10,2014, THE SERVICE TECH DROVE THE CAR FOR A TEST RIDE TO CHECK THE ALIGNMENT BEFORE HE ADJUSTED. HE THEN DROVE INTO THE BAY AND APPLIED FOOT PRESSURE TO THE GAS PEDDLE TO GET ONTO THE ALIGNMENT RAMP. THE PEDDLE STUCK AT HIGH RPMS , 4000+, . AS SUCH THE CAR RAN OFF OF THE RAMP , HE APPLIED BRAKES, TO NO AVAIL, SHUT CAR OFF AT SAME TIME. WHICH STOPPED THE CAR, BUT NOT BEFORE IT CRASHED INTO THE ALIGNMENT MACHINE AND TIRES. CAR WAS HUNG UP ON PART OF THE RAMP HAD TO BE JACKED OFF OF RAMP. FRONT BUMPER DAMAGED, CROSS MEMBER UNDER TRANS PAN BENT, LEFT RARE LOWER CONTROL ARM BENT..TIRE DEALER HAS SENT THE CAR TO FORD DEALER, ON DEC 11,2014 I SPOKE WITH FORD DEALER AND THE HAVE NEVER HAD A PROBLEM LIKE THIS BEFORE. TOLD HIM OF YOUR REPORT PE 05037 AND YOUR LETTER TO FORD. . SINCE YOUR LETTER TO FORD THE INTERNET HAS AT LEAST 25 REPORTS OF THIS SAME PROBLEM MOST WITH ACCIDENTS. THERE MAY ONLY BE 240,000 OF THIS CARS ,AS YOUR REPORT NOTES, BUT THIS PROBLEM CAN CAUSE A DEATH .THIS CAR WAS MADE WITH IN THE TIME PERIOD STATED IN YOU REPORT. THE FIX IS TO REPLACE THE CABLE. I TOLD FORD THAT I WOULD NOT ACCEPT THE CAR UNLESS THE CABLE WAS REPLACED. ON THE OTHER HAND I WOULD EXPECT YOU TO FOLLOW UP ON THIS DEADLY PROBLEM. *TR

Structure › Body
Filed Nov 24, 201440,000 milesWA

HUGE CRACK ON BACK PANEL BELOW WINDOW!!!!!!!!!!!! *TR

Engine
Filed Nov 24, 2014183,000 milesAL

TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE ENGINE LIGHT ILLUMINATED AS THE VEHICLE STARTED TO OVERHEAT AND STALLED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE WATER PUMP AND HEATING CORE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 183,000. UPDATED 1/16/15*CN UPDATED 9/7/2017*CN

Seats
Filed Nov 19, 2014KY

SEAT BRACKET BROKE WHEN HITTING THE BRAKES WHEN A DEER JUMPED OUT IN FRONT OF ME. *TR

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Nov 4, 2014117,000 milesIL

THERE WAS A RECALL FOR FAULTY HINGES YEARS BACK, FORD REPLACED. I NOTICED FAULTY HINGE WHEN WAXING VEHICLE, HINGE IS ASKEW. CALLED FORD CUSTOMER SERVICE, VERIFIED IT WOULD NEED REPLACING OR GLASS WINDOW COULD FALL OFF, INFORMED I WOULD HAVE TO PAY FOR REPAIR. SINCE THE FAULTY HINGE IS THEIR PRODUCT, I THINK THEY ARE RESPONSIBLE, AND IT IS A SAFETY HAZARD. I HAVE HAD THIS CAR SERVICED EVERY 3 MONTHS SINCE I BOUGHT IT. IT IS WELL MAINTAINED, I HAVE SPENT A FORTUNE REPLACING FAULTY FORD PARTS. THE GLASS HINGE IS A FORD HAZARD THAT I BELIEVE FORD IS RESPONSIBLE FOR. *TR

Power Train
Filed Nov 3, 2014120,000 milesNY

A PART THAT SHOULD NEVER FAIL, THE SHIFTER HANDLE BROKE OFF. THIS APPEARS TO BE A COMMON AND EXPENSIVE FAILURE. *TR

Visibility/Wiper
Filed Nov 2, 201495,000 milesFL

CRACK IN REAR LIFT GATE PANEL THAT LED TO SHATTERED REAR WINDOW UPON NORMAL CLOSING. *TR

Vehicle Speed Control
Filed Oct 30, 2014MI

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 09V399000 (VEHICLE SPEED CONTROL) AND THE CONTACT INDICATED THAT AN AUTHORIZED DEALER REPLACED THE WIRING HARNESS BUT DID NOT INSPECT THE ABS CONTROL MODULE CONNECTOR TO DETERMINE IF THE VEHICLE NEEDED TO BE REMEDIED FOR THE RECALL. THE CONTACT REPORTED THE SAFETY CONCERN TO THE MANUFACTURER AND THEY WOULD NOT COMPLY. THE VEHICLE WAS NOT FULLY REPAIRED UNDER THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE SAFETY CONCERN AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

Power Train
Filed Oct 28, 2014130,000 milesSD

PARKED IN PARKING LOT ON LEVEL SURFACE. STARTED ENGINE WENT TO PUT IN REVERSE AND SHIFTING LEVER FELL OFF. CONTACTED FORD INSTEAD OF SELLING BROKEN PART WANTED TO SELL COMPLETE STEERING COLUMN. *TR

Steering
Filed Oct 20, 2014150,000 milesCA

THE HANDLE TO SHIFT THE MANUAL TRANSMISSION FROM PARK TO REVERSE BROKE OFF AT THE METAL PART INSIDE THE STEERING COLUMN. THIS IS COULD HAVE BEEN VERY DANGEROUS IF I WAS DRIVING! FORD STATES THEY NO LONGER PRODUCE THE PART. *TR

Structure › Body
Filed Oct 18, 201497,800 milesNV

MY DAUGHTER WENT TO OPEN MY REAR HATCH AND THE WINDOW FELL. THE HINGE COMPLETELY DETACHED FROM THE CAR. I WENT TO FORD TO HAVE THEM LOOK AT IT THEY STATED THAT IT WAS A RECALL ITEM BUT THAT IT HAD ALREADY BEEN FIXED IN 2005. I ASKED IF IT HAD BEEN FIXED WHY WOULD THE SAME PROBLEM OCCUR. THEY COULDN'T GIVE ME AN ANSWER. ALL THEY SAID WAS THAT THEY ONLY PAY FOR THE FIRST OCCURRENCE NOT AND SUBSEQUENT OCCURRENCES. MY ISSUE IS THAT IF AN ITEM CONTINUES TO BREAK THAT IS NO LONGER AND ISSUE WITH THAT ITEM ITS AND ISSUE WITH THE DESIGN OF THE ITEM. THIS IS A SAFETY CONCERN. WHAT IF THE GLASS FELL ON MY DAUGHTER OR SHATTERED ON HER. I DON'T SEE WHY I HAVE TO REPLACE A FAULTY FORD ISSUE. *TR

Power Train
Filed Oct 16, 2014NJ

WENT TO PUT VEHICLE IN RESERVE AND GEAR SHIFT ON THE COLUMN FELL IN MY HAND, COMPLETELY SNAPPED. *TR

Service Brakes
Filed Oct 14, 201475,000 milesMI

WHEN BRAKING VEHICLE ACCELERATES. COULD NOT STOP HAD TO PUT IN N AND IT STALLED BEFORE HITTING A STORE FRONT AND A SECOND TIME ON THE WAY HOME AT A RED LIGHT. *TR

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Sep 25, 2014100,000 milesPA

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 04V442000 (STRUCTURE), BUT THE FAILURE WAS NOT REMEDIED. THE LIFTGATE HINGE FRACTURED AND CAUSED THE GLASS TO SHIFT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.

Structure › Body
Filed Sep 20, 201488,000 milesAL

PAINT JOB ON ENGINE HOOD IS BUBBLING UP. SUV HAS BEEN REGULARLY WASHED AND WAXED; SO ONE WOULD NOT EXPECT PROBLEMS WITH THE PAINT JOB. BASED UPON INTERNET RESEARCH, FORD HAS PAINT JOB ISSUES WITH VEHICLES SOLD FROM 2000-2005. *TR

Power Train
Filed Sep 12, 2014135,000 milesNH

WHEN IS THE NHTSA GOING TO ADDRESS THE CHRONIC ISSUES WITH THE 2002-2005 FORD EXPLORER AUTOMATIC TRANSMISSIONS? IT IS COMMON KNOWLEDGE ( INCLUDING BY FORD) THAT THESE TRANSMISSIONS ALL FAIL ANYWHERE FROM 50,000 MILES UP TO LESS THAN 150,000 MILES. TOWING WITH THIS VEHICLE HAS NOTHING TO DO WITH THE ISSUE.THE MARKET IS FLOODED WITH THESE BROKEN EXPLORERS AND THEY ARE THE REGULAR CUSTOMERS AT THE REPAIR SHOPS IF PEOPLE DON'T JUNK THEM AND CAN AFFORD TO HAVE THEM FIXED. THEY ARE A HAZARD ON THE ROAD WHEN THE VEHICLE SUDDENLY FAILS TO MOVE IN TRAFFIC OR FROM A STOP AT AN INTERSECTION. I WAS NEARLY REAR ENDED WHEN MY VEHICLE STARTED INTO A BUSY INTERSECTION AND THE TRANSMISSION FAILED LEAVING ME COASTING IN TRAFFIC. I AM SURE THAT MANY OTHER COMPLAINTS HAVE BEEN LODGED AGAINST THESE VEHICLES AND THAT SERIOUS INJURY HAS OCCURRED AS A RESULT OF THE TRANSMISSION FAILURES. THE INTERNET EVEN SELLS QUESTIONABLE REPAIR FIXES FOR THESE TRANSMISSIONS. *TR

Equipment Adaptive/MobilityCrash
Filed Sep 8, 2014GA

I WAS IN A ACCIDENT ON AUGUST 21, 2014. TWO OR MORE DEER'S RAN OUT IN FRONT OF MY 2002 FORD EXPLORER AND I RAN OFF THE ROAD HITTING A POLE. IT CRUSHED THE WHOLE FRONT END AND MY AIRBAG NEVER DEPLOYED. MY TRUCK IS A TOTAL LOSS AND I DID HAVE ON MY SEAT BELT BUT THE AIRBAG SHOULD OF DEPLOYED. *TR

Fuel/Propulsion System
Filed Sep 5, 2014NV

BROUGHT VEHICLE IN JAN 2014. EVERY SINCE FIRST DAY BROUGHT, HAD A PROBLEM WITH GETTING FUEL INTO VEHICLE WITHOUT FUEL PUMP CLICKING AS IF VEHICLE IS FULL. THIS HAPPENS AT ABOUT EVERY FUEL STATION I GO TO. THIS IS VERY FRUSTRATING. BROUGHT PLENTY OF FORDS, BUT THIS IS THE FIRST ONE THAT DOES THIS. BEFORE I GET A FEW OUNCES OF FUEL INTO THE VEHICLE IT WILL CLICK AND CONTINUE DOING THIS AS LONG AS IM TRYING TO PUT IN FUEL. LOVE VEHICLE BUT HATE IT BECAUSE OF THIS. I READ ON OTHERS HAVING SAME PROBLEM. CAN SOMEONE PLEASE HELP US ALL./ THIS IS DEFINITE A RECALL. [XXX] (RETIRED VET / RETIRED U. S. POSTAL SVC. ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Structure › Body
Filed Aug 27, 2014135,260 milesNJ

REAR LIFT GATE PLASTIC PANEL CRACKED, ALLOWING WATER TO ENTER. I HAVE NOTICED MANY FORD EXPLORERS WITH THE SAME ISSUE. WHY HAS FORD IGNORED THIS DEFECT, I SEE MANY COMPLANTS ON-LINE WITH THE SAME FLAW BY OTHER EXPLORER OWNERS.. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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