Page 18 of 66 · complaints 851–900 of 3,295

2002 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Power Train › Automatic Transmission
Filed Mar 24, 2010109,523 milesGA

O\D LIGHT BLINKING AFTER ABOUT FIVE (5) MILES. NO ONE CAN SAY WHAT THE PROBLEM IS BUT THE COST TO REPLACE THE TRANSMISSION IS TO MUCH. FORD SHOULD BE ASHAMED.

Suspension
Filed Mar 21, 201083,000 milesMA

2002 FORD EXPLORER BEARING AND HUB FAILURE. *TR

Electronic Stability Control (esc)
Filed Mar 20, 2010100,000 milesNY

2002 FORD EXPLORER O/D LIGHT FLASHES, THE GEAR SLIPS AND TRUCK LUNGES HARD FORWARD. THIS OCCURS EVERYTIME YOU ACCELERATE INTO 1ST TWO GEARS. DID A SEARCH AND LEARNED IT IS COMMON TRANSMISSION PROBLEM FOR THESE VEHICLES, FORD IS AWARE AND DOES NOTHING TO CORRECT THE ISSUE. *TR

Power Train › Automatic Transmission
Filed Mar 20, 2010100,000 milesOH

MARCH 17TH, 2010: WIFE CALLS ME AT WORK AND SAYS SHE WAS BRINGING MY DAUGHTER HOME FROM SCHOOL AND THE EXPLORER 2002 TRANSMISSION STARTED SLIPPING AND THE CHECK ENGINE LIGHT CAME ON AND THE O/D LIGHT WAS FLASHING. SHE WAS ABLE TO DRIVE IT HOME UNTIL I COULD LOOK AT IT. I DROVE IT LATER THAT EVENING AND DETERMINED THAT IT WAS SLIPPING BETWEEN 2ND AND 3RD HEAR AND THE CHECK ENGINE LIGHT IS ON. ON MARCH 19TH...I DROVE TO AUTOPARTS STORE AND HAD THEM READ CODE FROM COMPUTER: P0745. I DID ALOT OF RESEARCH AND IT APPEARS THAT THE INTERMEDIATE BAND MAY HAVE BROKEN AND TRANSMISSION NEEDS REPAIRED/REPLACED ($1500-$3000???) I WILL BE CONTACTING FORD ON MONDAY MARCH 22ND, 2010 TO TAKE IT INTO SHOP AND HAVE THEM DETERMINE WHAT THEY THINK IS WRONG. SEEMS TO BE A VERY COMMON ISSUE... IT IS A SAFETY ISSUE DUE TO THE FACT THAT THE CAR TRANSMISSION SLIPS DURING ACCELERATION AND STARTS TO SLOW POSSIBLY CAUSING SOMEONE TO HIT VEHICLE FROM BEHIND. SOMETIMES IT KICKS IT IN ABRUPTLY...JERKING DURING THE GEAR SWITCHING...DANGEROUS!!! *TR

Power Train › Automatic Transmission
Filed Mar 19, 201065,000 milesFL

2002 FORD EXPLORER BAD TRANSMISSION. THE CAR HAS 65,000 MILES ON IT. *TR

Suspension › Front › Wheel Bearing
Filed Mar 17, 2010130,000 milesNE

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED WHILE TRAVELING AT UNKNOWN SPEEDS, THE WHEEL BEARING FAILED ON THE VEHICLE CAUSING HER TO LOSE CONTROL OF THE VEHICLE. THE CONTACT WAS ABLE TO BARELY AVOID CRASHING WITH ANOTHER VEHICLE. SHE STATED THAT THE WHEEL BEARINGS HAD BEEN REPLACED FIVE TIMES. THE MOST RECENT FAILURE WAS THE SIXTH FAILURE. THE FAILURE MILEAGE WAS 130,000 AND THE CURRENT MILEAGE WAS 150,000.

Suspension › Rear
Filed Mar 17, 201060,000 milesIN

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING AT SPEEDS OF 40 MPH, THE CONTACT COULD HEAR A NOISE COMING FROM THE REAR OF THE VEHICLE. THE DEALER FOUND THAT BOTH THE DRIVER AND PASSENGERS SIDE REAR WHEEL BEARINGS WERE FAILING. THE WHEEL BEARINGS WERE REPLACED ACCORDINGLY. THE VIN WAS NOT AVAILABLE . THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT WAS 80,000.

Power Train › Automatic Transmission
Filed Mar 16, 2010107,058 milesMS

I WAS DRIVING HOME FROM WORK YESTERDAY AFTERNOON, AND MY O/D OFF LIGHT BEGAN FLASHING. I PRESSED THE O/D OFF BUTTON TO SEE IF THAT WAS THE PROBLEM, AND IT DID NOT DO ANYTHING. I NOTICED THAT THE CAR BEGAN HAVING TROUBLE WHEN TRYING TO SHIFT GEARS WHILE ACCELERATING. ONCE THE CAR DOES SHIFT INTO THE CORRECT GEAR THERE IS A STRONG JERK. ONCE I GOT HOME, I TURNED THE CAR OFF AND BACK ON TO SEE IF THE LIGHT WAS STILL FLASHING. IT WAS NOT AT FIRST, BUT AFTER DRIVING A MILE OR SO, IT BEGINS FLASHING AGAIN. I TOOK IT BACK TO THE DEALERSHIP SINCE I PURCHASED THIS CAR LESS THAN A MONTH AGO. THEY STATED THAT THE SOLENOID TRANSMISSION PACK NEEDS TO BE REPLACED, AND THAT THE PART ALONE WILL COST $860. MY FAMILY IS LIVING ON ONE INCOME RIGHT NOW, SO WE DO NOT HAVE THE MONEY FOR COSTLY CAR REPAIRS, ESPECIALLY WHEN THIS SEEMS TO BE A COMMON PROBLEM AND SHOULD BE RECALLED BY FORD TO FIX. *TR

Steering
Filed Mar 16, 2010112,568 milesGU

I WAS REVERSING OUT OF A PARKING SPOT AND THEN SHIFTED INTO DRIVE WHEN THE LEVER WENT LIMP. IT WAS STUCK IN REVERSE AND I HAD MY TWO YOUNG KIDS IN THE BACKSEAT! I WAS SCARED OUT OF MY MIND!!! I SAT IN THE CAR WITH MY FOOT ON THE BRAKE FOR 45 MINUTES WAITING FOR MY COUSIN TO TOW THE CAR TO MY DAD'S HOUSE. ACCORDING TO ALL THE CASES I'VE READ ABOUT, AND THE FORD DEALER PARTS GUY, I NOW HAVE TO REPLACE THE WHOLE STEERING COLUMN. THERE'S ONLY TWO JUNK YARDS HERE ON GUAM AND NEITHER ONE HAS THE PART SO I HAVE NO CHOICE BUT TO BUY FROM THE DEALER AND THE PART ALONE IS $1500!!! I'M GOING TO HAVE TO TAKE OUT A LOAN JUST TO FIX THE CAR THAT I'M STILL PAYING OFF. IT'S UNBELIEVABLE THAT THERE HAS BEEN NO RECALL OR THAT FORD HAS MADE IT SO THAT WE HAVE TO GET THE WHOLE COLUMN INSTEAD OF THE ONE LITTLE PART THAT BROKE. *TR

Power Train
Filed Mar 15, 2010125,923 milesCA

STUCK THROTTLE ON A 2002 FORD EXPLORER WITH DIFFERENT AUTOMATIC TRANSMISSIONS! FOUR WHEEL DRIVE MODEL. AT WIDE OPEN THROTTLE WHEN RELEASE GAS PEDAL THROTTLE WILL STICK AT WIDE OPEN THROTTLE ONLY WAY TO STOP IS TO PUT TRANSMISSION IN NEUTRAL (AUTOMATIC). *TR

Power Train › Automatic Transmission
Filed Mar 15, 201096,233 milesPR

WHEN I WAS IN THE HIGHWAY THE TRANSMISSION IN THE FORD EXPLORER 2002 BEGIN TO SLIPPED IN THE MIDDLE OF THE HIGHWAY, WAS A DANGER SITUATION BUT WHEN I PUT MANUALLY THE CHANGE TO THE 3RD GEAR , START TO RUN AGAIN AND SPEED UP. THEN THE O/D LIGHT BEGIN BLINKING, AND THE TRANSMISSION CONTINUE WITH CONSTANT SLIP ALL THE WAY. THE TRANSMISSION IS BROKEN AND I NEED A REPLACEMENT. WHEN I LOOK UP IN THE INTERNET FOR THIS PARTICULAR SITUATION FIND A LOT OF NARRATIVE WITH THE SAME ISSUE. THE FORD EXPLORER 2002 ONLY HAVE 92,000 MILES. *TR

Power Train › Automatic Transmission
Filed Mar 14, 201024,000 milesCA

THE 2002 FORD EXPLORER TRANSMISSION HAS WELL DOCUMENTED ISSUES. THESE COMPLAINTS ARE ALL OVER THE INTERNET. THE TRANSMISSION FAILS IN AS LITTLE AS 23,000 MILES AND NEEDS A COMPLETE RE-BUILD. I HAVE SPENT OVER $5000.00 IN REPAIRS AND EXTENDED WARRANTY SERVICE ON THIS TRANSMISSION ALONE. FORD WON'T DO ANYTHING TO HELP THE CONSUMER. WHAT CAN THIS AGENCY DO TO HELP? *TR

Power Train › Automatic Transmission
Filed Mar 13, 2010103,000 milesNY

MY SON OWNS A 2002 FORD EXPLORER. LAST YEAR HIS TRANSMISSION BEGAN EXPERIENCING PROBLEMS WHERE THE OVERDRIVE LIGHT STARTED BLINKING, IT WAS SHIFTING VERY HARD AND SOMETIMES IT WOULD EVEN JUST GO INTO NEUTRAL OUT OF THE BLUE. I TOOK IT TO THE LOCAL FORD DEALERSHIP WHERE THEIR TRANSMISSION TECHNICIAN TOLD ME IT WAS EASY TO DIAGNOSE BECAUSE IT WAS A VERY COMMON PROBLEM, SO I WAS FORCED TO REPLACE THE TRANSMISSION IN THE FALL OF 2009 WITH A USED ONE THAT I FOUND AT A RECYCLING CENTER. LAST MONTH MY SON WAS LEAVING THE DRIVEWAY OF A FRIENDS HOUSE AND THE REPLACEMENT TRANSMISSION BEGIN DOING THE SAME THING AS THE FIRST ONE BUT ONLY THIS TIME IT MADE A LOUD BANG AND STOPPED MOVING. MY SON GOT OUT OF THE TRUCK TO FIND THAT THE TRANSMISSION EXPLODED AND ALL THE FLUID LEAKED ONTO HIS FRIENDS DRIVEWAY. I HAVE FOUND THROUGH RESEARCHING ON THE INTERNET THAT MANY PEOPLE ARE HAVING THE SAME IDENTICAL PROBLEM, SO MY QUESTIONS IS, WHAT IS IT GOING TO TAKE TO MAKE FORD ADMIT THAT THE TRANSMISSION IS DEFECTIVE? MY SONS TRUCK ONLY HAS 103,000 MILES ON IT AND IT WILL BE ON ITS THIRD TRANSMISSION! THIS IS BECOMING WAY TO OBVIOUS, HE COULD HAVE BEEN HURT OR KILLED IF THIS HAD HAPPENED ON THE INTERSTATE NOT TO MENTION THE ENVIRONMENTAL IMPACT. *TR

Power Train › Automatic Transmission
Filed Mar 13, 2010144,008 milesTN

AFTER DRIVING OFF THE LOT WITH MY CAR THE O/D LIGHTS START BLINKING AND CHECK TRANSMISSION LIGHT COME ON SO I TURN AROUND AND GO BACK TO THE DEALERSHIP THEY CHECK AND SAY OH ITS PROBABLY JUST THE TRANS FLUID NEEDS REFILLED...SO THIS WAS ONE MARCH SECOND HERE IT IS MARCH 13TH AND I'M WITHOUT A CAR BECAUSE ON THE FIFTH THE CAR WOULD DRIVE SO WEIRD NOW GUESS WHAT LIKE ALL FORD OWNERS OF THIS YR ITS TRANSMISSION IS GONE. *TR

Power Train › Automatic Transmission
Filed Mar 12, 201084,000 milesMO

- FORD TSB # 06-4-4 (BINDING DURING TURNING); SOLUTION IS LIMITED SLIP CLUTCH PACK REPLACEMENT - FORD TSB # 05-23-3 (REAR DIFF. HUM); SOLUTION IS AXLE REPAIR KIT - FORD TSB # 4-24-17 (5R55W TRANSMISSION - NO 3RD GEAR OR SLIPPING 2-3 SHIFT); SOLUTION IS REPLACEMENT OF INTERMEDIATE CLUTCH BANDS - CHRONIC O/D LIGHT BLINKING WITH DTC P0755 (PRESSURE CONTROL SOLENOID B CIRCUIT MALFUNCTION) THIS IS JUST THE LIST OF ISSUES I DON'T HAVE THE CAPABILITY TO PROPERLY TROUBLESHOOT. I HAVE DONE A LOT OF OTHER WORK ALREADY MYSELF WHICH I WON'T MENTION. FORD IS AWARE OF THESE PROBLEMS WITH MANY 02' EXPLORER'S AS I HAVE READ. IN MY OPINION, THESE PROBLEMS SHOULD BE CORRECTED AT NO CHARGE TO THE OWNER AS THESE PROBLEMS ARE NOT ISOLATED CASES. *TR

Power Train › Automatic Transmission
Filed Mar 12, 201080,000 milesDE

TRANSMISSIONS OF THE 2002 FORD EXPLORER SEEMS TO HAVE NUMEROUS ISSUES. I HAVE HAD MY TRANSMISSION FIXED TWICE, BUT THERE ARE NUMEROUS REPORTS ON-LINE WITH THE SAME ISSUES. I HAVE ADDRESSED WITH FORD, BUT THEY DO NOT SEE IT AS A SAFETY ISSUE. WHEN A VEHICLE DOES NOT SHIFT INTO GEAR AS YOU PULL INTO A ROADWAY, IT IS VERY MUCH A SAFETY ISSUE. I WOULD JUST LIKE YOUR OFFICE TO REVIEW THESE ISSUES AS A SAFETY CONCERN. PLEASE READ THE ON-LINE POSTINGS OF PEOPLE THAT OWN THESE VEHICLES. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER. *TR

Power Train › Automatic Transmission
Filed Mar 11, 201093,000 milesNJ

TRANS STARTED SLIPPING,OD LIGHT STARTED BLINKING, CHECK ENGINE LIGHT ON,WENT TO DEALER STATED THAT NEED NEW TRANS. *TR

Power Train › Automatic Transmission
Filed Mar 11, 2010110,000 milesMO

2002 FORD EXPLORER. TRANSMISSION OD LIGHT FLICKERING, WILL NOT SHIFT. HAD BEEN REBUILT ONCE AND HAD NOT HAD IT 3 MONTH AND DOING IT AGAIN. WILL NOT PURCHASE ANOTHER FORD VEHICLE AGAIN. *TR

SteeringCrash
Filed Mar 11, 2010MI

VEHICLE WAS WESTBOUND ON OHIO TURNPIKE WHEN THE DRIVER LOST CONTROL AND THE VEHICLE LEFT THE ROADWAY, STRUCK A SIGN AND CAME TO A REST IN THE GORE*CW LETTER UPDATED 03/18/10 *BF OHIO TRAFFIC CRASH REPORT # 10-0076-89. *JB

Visibility › Glass, Side/Rear
Filed Mar 11, 2010103,000 milesPA

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHEN THE CONTACT ATTEMPTED TO CLOSE THE REAR LIFT GATE DOOR, THE GLASS FELL OUT OF THE DOOR FRAME, AND SHATTERED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE REAR GLASS ASSEMBLY REQUIRED REPLACEMENT. THE VEHICLE HAD A PRIOR RECALL REPAIR PERFORMED UNDER THE NHTSA CAMPAIGN ID NUMBER 01I010000 (VISIBILITY: GLASS, SIDE/REAR). THE FAILURE RECURRED DUE TO THE INSUFFICIENT REMEDY REPAIR. THE CURRENT AND FAILURE MILEAGES WERE 103,000.

Suspension › Front › Wheel Bearing
Filed Mar 11, 201070,000 milesOH

2002 FORD EXPLORER. WHEELS NEARLY FELL OFF DUE TO FAULTY WHEEL BEARINGS. NEEDED REPLACED AT ONLY 70,000 MILES. A RECALL IS NEEDED FOR PUBLIC SAFETY. *TR

Power Train › Automatic Transmission
Filed Mar 11, 2010129,500 milesVA

LIKE MANY OTHERS BEFORE ME THE O/D OFF LIGHT STARTED BLINKING, I ALSO CHECKED THE MANUAL WHAT DO MY EYES SEE BLINKING O/D TAKE IN FOR SERVICE==YEA GUESS WHAT? NEEDS A NEW TRANSMISSION. I STILL OWE $7900 ON THIS VEHICLE. COST OF JASPER TRANSMISSION $3550. DON'T KNOW BOUT REBUILD VS REBUILT BUT HAVE TO GO WITH BEST WARRANTY SINCE NOW I WILL HAVE SO MUCH INVESTED IN THIS THAT I WILL HAVE TO DRIVE IT UNTIL THE WHEELS FALL OFF AS WILL NOT BE ABLE TO AFFORD TO GET RID OF THE PIECE OF TRASH VEHICLE IT HAS TURNED OUT TO BE. *TR

Power Train › Automatic Transmission
Filed Mar 11, 2010109,000 milesFL

OVERDRIVE LIGHT TURNED ON AND NOW TROUBLE SHIFTING FROM 1ST TO 2ND GEAR. CAR DID THIS 25,000 MILES AGO BUT ADJUSTED ITSELF. *TR

Power Train › Automatic Transmission
Filed Mar 9, 2010151,900 milesCA

NO EVENT LED TO THE FAILURE THE COLUMN MOUNTED SHIFT LEVER BROKE OFF WHEN SHIFTING INTO REVERSE FROM PARK, OCCURRED ONCE CAR CANNOT BE OPERATED WITHOUT SHIFT LEVER. NO REPLACEMENT PART AVAILABLE WITHOUT REPLACING THE ENTIRE STEERING COLUMN ASSEMBLY. THE PART THAT BROKE IS EASILY SERVICEABLE AND COULD BE REPLACE IF SOLD SEPARATELY FROM THE COLUMN ASSEMBLY COLUMN ASSEMBLY IS $1400 FOR PART ONLY. *TR

Power Train › Automatic Transmission
Filed Mar 8, 2010135,568 milesIL

AUTOMATIC TRANSMISSION HARD SHUDDERING BETWEEN 50-70 MPH WITH O/D OFF LIGHT BLINKING. EXACTLY THE SAME AS THE MORE THAN 2000 OTHER COMPLAINTS ON THIS SAME VEHICLE. TOOK IT TO FORD DEALER WHO CHARGED ME $250 TO TELL ME THAT THEY COULD ONLY REPRODUCE THE PROBLEM ONCE, BUT WHEN IT HAPPENED IT WAS HEAVY. DESPITE THAT THEY SAID NOTHING WAS WRONG BECAUSE THEY COULD NOT REPRODUCE THE PROBLEM AGAIN. I DROVE IT 2 MORE MONTHS UNTIL THE SHUTTERING WAS VERY BAD AND ALSO GOT THE CHECK ENGINE LIGHT WITH CODES P0775 AND P0735. NOW THEY WANT TO REPLACE MY TRANSMISSION FOR $4100. THIS DEFECT LEADS TO A VERY DANGEROUS SITUATION AS IT HAPPENS AT HIGH SPEEDS AND CAUSES THE DRIVER TO BELIEVE THEY MAY HAVE HIT SOMETHING AND POSSIBLY SWERVE OFF THE ROAD. *TR

Steering
Filed Mar 8, 2010130,000 milesCT

I AM ASKING YOU CONSIDER AN INVESTIGATION FOR THE 2002 FORD EXPLORER XLT STEERING COLUMN. MINE BROKE AND RATHER EASILY AND IT COST ME $1,400.00 TO FIX. FORD TOLD ME THERE WAS NO RECALL ON THIS TO MY SURPRISE. AFTER DOING MY OWN ONLINE RESEARCH, I SEE 45+ OTHER FOLKS HAD SIMILAR OR SAME ISSUES AS I DID. SEE THE LINK: HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/STEERING/GEAR_SHIFT_BROKE_OFF.SHTML PLEASE GIVE THIS THE ATTENTION IT SO DESIRES. I CALLED FORD YESTERDAY 2/19/10 AND THEY BASICALLY SAID, WE ARE DOING NOTHING UNLESS YOU FOLKS WHO WORK WITH THEM CONSIDER THIS A RECALL SITUATION. PLEASE LET ME HEAR FROM YOU. LEN PACE THE FAILURE MILEAGE WAS 130,000....MW

Power Train › Manual Transmission
Filed Mar 8, 201088,725 milesMI

WE JUST PURCHASED A 2002 FORD EXPLORER. WE PICKED UP THE VEHICLE ON MARCH 3, 2010. THE CAR DROVE FINE THE FIRST 2 DAYS. ON THE THIRD DAY THE O/D LIGHT STARTING BLINKING AND THE CAR SKIPPED A GEAR. WE HEARD A LARGE CLUNK AND THE CAR KEEP SKIPPING. AFTER THAT THE SERVICE ENGINE LIGHT CAME ON. WE TOOK IT TO TWO TRANSMISSION SHOPS TODAY AND THEY DIAGNOSED IT AS THE VEHICLE DOES NOT HAVE A THIRD GEAR. WE RECEIVED ESTIMATES OF $2600 TO REPAIR. *TR

Power Train › Automatic Transmission
Filed Mar 7, 2010109,000 milesCO

O/D LIGHT BLINKS ALL THE TIME. TRANSMISSION SLIPS AND CLANKS. *TR

Power Train › Automatic Transmission
Filed Mar 6, 2010147,280 milesAL

I HAVE A 2002 FORD EXPLORER WHILE I WAS COMING HOME THE OD LIGHT CAME ON AND THE CHECK TRANS. CAME ON. THERE WAS NO PROBLEM LEADING UP TO THIS IT JUST HAPPENED. SO TAKE IT TO THE FORD PLACE AND THEY SAY NEEDS NEW TRANSMISSION. I STILL OWE 3,000 ON IT THAT IS ALSO THE PRICE OF THE NEW TRANS. THE TRANS. HAS NEVER USED ANY FLUID . I NEED HELP! *TR

Power Train › Automatic Transmission
Filed Mar 5, 2010120,000 milesTX

THE O/D LIGHT ON MY DASH OF MY 02 EXPLORER STARTED BLINKING . IT TAKES A WHILE AND STRUGGLES TO GET TO 30MPH, WHEN IT FINALLY REACHES 30 IT SLAMS INTO GEAR AND ACTS FAIRLY NORMAL. THE NEXT DAY, IT WOULDN'T GET ABOVE 20MPH. WE PAID FOR A NEW TRANNY ($1732) AND PAID A CERTIFIED MECHANIC TO PUT IT IN ($225, WHICH DOES NOT INCLUDE THE COST OF THE FLUID). THE PROBLEM WAS NOT FIXED. WE THEN BOUGHT A $75 ELECTRONIC RANGE SENSOR, MECHANIC PUT IT ON, AND STILL THE SAME PROBLEMS. IT IS NOW STILL IN THE SHOP (3 WEEKS, NOW) AND WE HAVE SPENT ABOUT $2100 AND MY CAR IS STILL NOT FIXED! WE ARE A ONE INCOME FAMILY AND CANNOT AFFORD THE CONTINUED NEGLIGENCE OF FORD. *TR

Power Train › Automatic Transmission
Filed Mar 4, 2010NC

I WAS DRIVING UNDER NORMAL CONDITIONS WHEN MY 2002 FORD EXPLORERS TRANSMISSION BEGAN TO BANG AND CLUNK INTO GEAR...APPARENTLY THIS IS A POPULAR PROBLEM AMONG THE EXPLORERS AND REALLY SHOULD BE RECALLED. A NEW TRANSMISSION AND $3,000 LATER.... *TR

Engine and Engine Cooling › Engine
Filed Mar 4, 2010140,000 milesMI

SPARK PLUG BLOWN OUT OF CYLINDER HEAD UNDER NORMAL DRIVING CONDITIONS. THREADS AND SPARK PLUG BOTH BLOWN OUT OF TOP OF CYLINDER HEAD. *TR

Suspension › Rear
Filed Mar 2, 2010110,000 milesKS

WHEN I TOOK MY 2002 FORD EXPLORER V8 INTO THE SHOP TO GET NEW TIRES I WAS TOLD THAT MY REAR COIL SPRING IS BROKE AND WOULD NEED TO BE REPLACED. I HAVE NEVER BEEN OFF ROAD WITH MY VEHICLE AND ONLY DRIVE MOSTLY HIGHWAY. I WAS TOLD BY THE MECHANIC THAT THIS IS COMMON FOR MY VEHICLE AND I SHOULD FILE A COMPLAINT. I HAD NO IDEA IT BROKE OR HOW IT DID BUT MY CAR STARTED LEANING TO ONE SIDE. I HAVE SMALL CHILDREN THAT NEED TO BE IN A SAFE AND DEPENDABLE VEHICLE. THERE NEEDS TO BE A REALL DONE FOR THIS ISSUE BEFORE THERE IS SERIOUS INJURIES. MY VEHICLE HAS 115K MILES.

Power Train › Automatic Transmission
Filed Mar 2, 201094,000 milesIL

2002 FORD EXPLORER TRANSMISSION PROBLEMS. WE BOUGHT THIS TRUCK IN JAN OF O4 WITH 40,000 MILES ON IT. AROUND 50,000 IT STARTED SHIFTING FUNNY, LIKE MISSING A SHIFT AND BANGING INTO GEAR. WENT TO DEALER AND HAD SYSTEM FLUSHED. HAD COMPUTER REFLASHED AROUND 80,000 MILES AND REVERSE SOLENOID REPLACED ALONG WITH FLUSHING AGAIN, WOW WHAT A SHOCK ON THE RACKS WAS 2 OTHER EXPLORER GETTING NEW TRANSMISSIONS. SHORTLY AFTER THE O/D LIGHT STARTED FLASHING THEN WENT OUT. NOW IT CAME ON AGAIN. WENT TO DEALER THEY SAID WITHOUT THE LIGHT ON THEY COULDN'T SAY WHAT IS WRONG FOR SURE. MIGHT BE A ACCUMULATOR OR BAND. SUGGESTED IT WOULD BE BETTER TO GET A FORD REMANUFACTURED TRANS THAT HAS ALL THE PROBLEMS CORRECTED. THIS WOULD COST OVER 3,000. HE TOLD BE TO KEEP DRIVING IT TILL THE LIGHT STARTS COMING ON REGULARY THEN COME IN. IF MY TRANS IS SEALED FROM THE FACTORY WITH NO WAY TO CHECK OR ADD FLUID, WHICH BY THE WAY IS JUST STUPID. AND THERE HAVE BEEN ARTICLES THAT HAVE SAID THAT FORD MIGHT HAVE SHIPPED THE TRANSMISSIONS WITH THE INCORRECT FLUID. THEY NEED TO MAN UP AND FIX THESE PROBLEMS. I HAVE BEEN A FORD OWNER FOR OVER 20 YEARS AND CANT BELIEVE WITH ALL THE PROBLEMS THEY HAVEN'T BEEN FORCED TO RECALL THIS TRANS BEFORE IT FAILS AND KILLS SOMEONE. OR MAYBE THAT'S WHAT IT WILL TAKE. *TR

Power Train › Automatic Transmission
Filed Mar 1, 2010130,000 milesSC

TRANSMISSION FAILURE ON MY 2002 FORD EXPLORER. TRANSMISSION HAS ALWAYS HAD "SO-SO" PERFORMANCE. HARD SHIFTING INTO GEARS. NOW IS GOING TO COST ME $3500 TO REPAIR. *TR

Engine and Engine Cooling › Engine
Filed Mar 1, 2010145,000 milesWI

SPARK PLUG BLEW OUT ON FORD EXPLORER XLT 2002 MODEL YEAR WITH 4.6L ENGINE. HAS 145,000 AND ORIGINAL PLUGS (PLATINUM). CAR STARTED TO MAKE A TICKING SOUND AND THEN THE PLUG POPPED OFF. *TR

Power Train › Automatic Transmission
Filed Mar 1, 201011,000 milesMS

O/D LIGHT CONTINUOUSLY BLINKING, TRANSMISSION SLIPPING AND ENGINE REVVING UP CAUSING LOTS OF JERKING EVERYTIME I DRIVE MY 2002 EXPLORER. IN ORDER FOR ME TO DRIVE MY SUV I HAVE TO TURN THE O/D OFF...AND SOMETIMES THE ENGINE WILL CONTINUOUSLY REV UP EVEN WHEN THE O/D IS MANUALLY TURNED OFF. THERE ARE TOO MANY PEOPLE WITH THIS PROBLEM FOR IT TO CONTINUE TO BE IGNORED. PLEASE HELP US CONSUMERS.*TR

Power Train › Automatic Transmission
Filed Feb 27, 2010118,225 milesUT

2002 FORD EXPLORER EDDIE BAUER HAS HAD THE OD LIGHT COME ON DRIVING DOWN THE ROAD. THE RPM'S INCREASE AND SHIFTS FROM GEAR TO GEAR HARD. PULLED OVER TO FIGURE OUT WHAT IS WRONG AND PROBLEM WENT AWAY. LIGHT HAS CONTINUED TO COME ON AND OFF AT RANDOM TIMES AND NOISE CONTINUES AS THE LIGHT IS ON. THE PROBLEM OCCURS OF AND ON. PROBLEM FIRST BEGAN IN AUG 2009. HAVE HAD THIS PROBLEM OCCUR THIS PAST WEEK. HAVE BEEN TOLD THAT WE NEED TO HAVE A OVER HAUL OF THE TRANSMISSION TO FIX CURRENT PROBLEM. *TR

Steering
Filed Feb 26, 201093,000 milesMN

I HAVE A 2002 FORD EXPLORER AND WHILE TRYING TO PUT MY TRUCK IN PARK THE GEAR SHIFT ARM BROKE OFF IN MY HAND. I HAD TO LEAVE MY CAR IN REVERSE AND I WAS UNABLE TO REMOVE MY KEYS FROM THE IGNITION. MY CAR IS COMPLETELY UN-DRIVABLE. I HAVE HAD IT TOWED TO A REPAIR SHOP, BUT THEY ARE CHARGING ME $550 TO REPLACE THE WHOLE STEERING COLUMN WITH A USED STEERING COLUMN. *TR

Power Train
Filed Feb 25, 2010130,000 milesFL

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) 2002 FORD EXPLORER [XXX] - GEAR SHIFT LEVER BROKE OFF OF STEERING COLUMN WHILE SHIFTING FROM PARK INTO REVERSE. *TR

Power Train › Automatic Transmission
Filed Feb 24, 201041,181 milesPR

TRANSMISSION FAILURE OD BLINKING REPAIR NEW TRANS BUT STILL HAS THE SAME PROBLEM 42 K MILES FORD EXPLORER. *TR

Power Train › Automatic Transmission
Filed Feb 24, 2010104,900 milesPR

THE O/D OFF LIGHT STARTED TO BLINK AND WHEN I PRESSED ON THE GAS PEDAL THE RPM'S WENT UP LIKE CRAZY THE CAR WAS HARD TO SHIFT. *TR

Suspension › Rear
Filed Feb 24, 201064,300 milesIL

THE BROKEN REAR SPRINGS (BOTH) ON OUR 2002 FORD EXPLORER XLT 4X4 CAUSED A NEAR ACCIDENT ON VETERANS PARKWAY IN BLOOMINGTON, ILLINOIS. THE SPRINGS COMPLETELY SHATTERED AND WERE BROKEN ON BOTH THE RIGHT AND LEFT REAR MAKING THE SUV MUCH LESS STABLE IN LANE CHANGES. WHEN TRAFFIC SUDDENLY SLOWED, WE ALMOST LOSS CONTROL WHEN WE TRIED TO CHANGE LANES. IT WAS A MIRACLE THERE WAS NOT AN ACCIDENT. FORD HAS KNOWN ABOUT THE BAD STEEL IN THESE SPRINGS FOR YEARS AND THERE ARE HUNDREDS OF REPORTS ON THE INTERNET OF THIS SAME PROBLEM ON 2002 TO 2005 FORD EXPLORERS. WE ARE HAVING TO PAY OUT OF OUR POCKETS ABOUT $700 FOR VEHICLE REPAIRS EVEN THOUGH THERE IS A FORD SERVICE BULLETIN ON THIS PROBLEM. *TR

Vehicle Speed Control
Filed Feb 23, 2010123,000 milesAL

2002 FORD EXPLORER CRUISE CONTROL WOULD NOT RELEASE, THE CAR ACCELERATED EACH TIME AFTER TRYING TO RELEASE THE CRUISE CONTROL. I HAD TO RIDE THE BRAKE TO STOP THE CAR. I SHUT THE RACING ENGINE DOWN AND TRIED TO RESTART AND FOUND THE ENGINE RACED AS SOON AS IT WAS STARTED. IF WE WERE IN TRAFFIC, WE MAY HAVE CRASHED. I STAYED CALM BUT THINKING ABOUT MY WIFE AND SON DRIVING THE CAR AT TIMES, THEY MAY NOT HAVE REACTED AS I DID. THIS WAS A VERY SCARY AND DANGEROUS SITUATION. *TR

Power Train › Automatic Transmission
Filed Feb 23, 2010MI

O/D LIGHT FLASHING AND THEN TRANSMISSION WARNING CAME ON IN 2002 EDDIE BAUER EXPLORER. FORD DEALER QUOTED $4500 TO REBUILD TRANSMISSION. *TR

Power Train › Automatic Transmission
Filed Feb 23, 2010120,523 milesFL

MY 2002 FORD EXPLORER HAS A TRANSMISSION FAILURE. THE OD LIGHT IS BLINKING. AND IT SHIFTS HARD WITH GEARS. ALSO MAKES A KNOCKING NOISE WHEN TRYING TO SHIFT. WHEN I TRY TO GO, THE RPM JUST RUNS HIGH AND THE TRUCK DOES NOT MOVE. WHEN IM DRIVING AND IT NEEDS TO SHIFT TO ANOTHER GEAR, IT JUST REMS AND DOESN'T SHIFT. *TR

Power Train › Automatic Transmission
Filed Feb 23, 2010130,000 milesMI

I HAVE A 2002 FORD EXPLORER. I BOUGHT TI USED WITH 64,000 MILES ON IT. REPLACED BOTH REAR WHEEL BEARINGS. I HAVE ALSO REPLACED ALL STRUTS AND COILS SPRINGS. I HAVE AN ENGINE LIGHT ON FOR A INTAKE GASKET PROBLEM. THEN ON MY WAY HOME FROM WORK TODAY MY O/D LIGHT CAME ON. MY TRUCK HAS 130,000 MILES ON IT. BEFORE I PURCHASED EXPLORER I FOUND OUT IT WAS IN A REAR END ACCIDENT. *TR

Power Train › Automatic Transmission
Filed Feb 22, 2010138,000 milesGA

O/D LIGHT FLICKERING AND TRANSMISSION IS SLIPPING. WILL NOT GO INTO GEAR WITHOUT A VIOLENT JERK AND SOMETIMES WONT GO INTO GEAR AT ALL. CAR HAS TO COMPLETELY IDLE BEFORE YOU CAN PRESS THE GAS WHICH IS VERY DANGEROUS BECAUSE I WILL SOMETIMES BE IN THE MIDDLE OF THE ROADWAY OR DRIVING DOWN THE ROAD OR CROSSING OVER TRAFFIC TO THE LEFT AFTER A STOP AT A LIGHT. *TR

Steering › Column
Filed Feb 22, 2010NC

2002 FORD EXPLORER BALL CRANK BROKE*CW THE CONSUMER STATED THE BALL CRANK BROKE WHEN HE ATTEMPTED TO SHIFT FROM PARK TO REVERSE. THE CONSUMER'S MECHANIC MADE NUMEROUS CALLS IN SEARCH OF THE PART NEEDED, ONLY TO DISCOVER THE ENTIRE STEERING COLUMN HAD TO BE PURCHASED AT A COST OF $1,395.00. *JB

Vehicle Speed Control
Filed Feb 22, 2010OH

2002 FORD EXPLORER RECALL NOTICE*CW THE CONSUMER STATED THE VEHICLE IS IN THE REPAIR SHOP FOR UNRELATED REPAIRS AND HAS BEEN THERE SINCE AUGUST 2009 DUE TO LACK OF PARTS. THE CONSUMER RECEIVED THE RECALL NOTICE REGARDING THE SPEED CONTROL DEACTIVATION SWITCH AND ACCORDING TO THE RECALL, THE VEHICLE SHOULD NOT BE PARKED NEAR STRUCTURES AS A FIRE COULD OCCUR. HOWEVER, THE REPAIR SHOP INFORMED THE CONSUMER THAT THE VEHICLE COULD NOT BE LOWERED OR MOVED BECAUSE THE ENGINE WAS LOOSE. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Ford Explorer → · Every Explorer year → · How the figures are calculated →