Page 22 of 27 · complaints 1,051–1,100 of 1,348

1999 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1999 record →

Seat Belts
Filed Jun 8, 2000OH

WHILE DRIVNIG AND FOR NO APPARENT REASON, SEAT BELTS ON DRIVER'S/ FRONT PASSENGER'S, AND REAR PASSENGER OCCUPANTS TIGHTENED UP WITHOUT BRAKE APPLICATION. PROBLEM HAS BEEN REPORTED TO THE DEALERSHIP. THE PROBLEM HAS NOT BEEN CORRECTED. PLEASE PROVIDE ANY FURTHER. *AK

Air Bags
Filed Jun 7, 2000CO

WHILE TRAVELING AIR BAG INDIACATOR LIGHT FLASHED. DEALER REPAIRED AIR BAG SYSTEM THREE TIMES, BUT PROBLEM RETURNED. PLEASE PROVIDE FURTHER INFORMATION.*AK

Air Bags
Filed Jun 5, 2000AZ

WHEN TURNING ON THE IGNITION, WARNING LIGHTS ARE SUPPOSED TO COME ON AND GO OFF. HOWEVER, AIRBAG WARNING LIGHT STAYS ON. CONSUMER FEELS THIS IS UNSAFE, AND THERE MAY BE A PROBLEM WITH THE AIR BAG SYSTEM. ALSO, AUTOMATIC DOORS LOCKS DO NOT LOCK WHEN VEHICLE IS PUT INTO DRIVE, BUT AFTER THE VEHICLE HAS TRAVELED 2-3 MILES DOWN THE ROAD. *AK *ML

Latches/Locks/Linkages › Hood › Latch
Filed Jun 2, 2000NJ

PRIOR TO RECALL THE HOOD LATCH FAILED (99V-164). YH

Suspension
Filed May 31, 2000GA

WHEN TRAVELING ABOUT 60MPH VEHICLE PULLS TO THE RIGHT. WHEN MAKING A TURN, VEHICLE MAKES A THUMPING NOISE. TRUCK SWAYS AND TIRES RIDE AS IF THEY NEED TO BE BALANCED, ALTHOUGH TIRES HAVE BEEN BALANCED AND PROBLEM STILL EXISTS. DEALER SAYS THAT THERE IS NOTHING ELSE THAT THEY CAN DO. *AK *ML

Engine and Engine Cooling › Engine › Gasoline
Filed May 30, 2000IL

WHILE DRIVING VEHICLE STALLS UNEXPECTEDLY WHICH MAY RESULTIN A CRASH. DEALER CANNOT DETERMINE THE CAUSE OF THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK

Visibility › Windshield Wiper/Washer
Filed May 25, 2000DE

WINDSHIELD WIPERS COME ON SPONTANEOUSLY WITHOUT TURNING THEM ON, EXPECIALLY IF TURN SIGNAL SYSTEM IS USED, VERY DISTRACTING.

Fuel System, Gasoline › Delivery › Fuel Pump
Filed May 22, 2000MO

FUEL PUMP FAILED. YH

Electrical System › Wiring › Fuses and Circuit Breakers
Filed May 22, 2000MO

UPON PICKUP OF VEHICLE AFTER RECALL REPAIR (00V-072), (99V-062), (99V-123), (99V-164) CONSUMER NOTICE A DENT AND SCRATCHED PAINT ON THE DOOR OF THE VEHICLE. YH

Latches/Locks/Linkages › Hood › Latch
Filed May 18, 2000NY

CONSUMER GETS TWO RECALLS REGARDING A SECONDARY HOOD LATCH DEFECT AND THE GENERIC ELECTRONICS MODULE DEFECT BUT CONSUMER IS NOT SATISFIED WITH THE DEALER AND THE RECALL PROCEDURES (99V-164) AND (00V-072). YH

Engine and Engine Cooling › Engine › Gasoline
Filed May 15, 2000NC

WHILE DRIVING ABOUT 25MPH VEHICLE BEGAN TO SHAKE, AND THEN CUT OFF. *AK

Visibility › Rearview Mirrors/Devices › Exterior
Filed May 11, 2000CA

THE REARVIEW MIRROR VIBRATES AT HIGHWAY SPEEDS REDUCING DRIVER VISIBILITY AND CAUSING VISUAL DISTRACTION POTENTIALLY RESULTING IN AN ACCIDENT AND POSSIBLE PERSONAL INJURY. AT HIGHWAY SPEED, THE ELECTROCHROMIC INTERIOR REARVIEW MIRROR BEGINS TO VIBRATE RENDERING IMAGES UNCLEAR. THIS CONDITION MAKES IT DIFFICULT TO IMPOSSIBLE FOR THE DRIVER TO DISCERN TRAFFIC CONDITIONS BEHIND THE VEHICLE INCLUDING DISTANCE, RATE OF CLOSURE, ETC. IN ADDITION, THIS PROBLEM IS COMPOUNDED DURING NIGHTTIME DRIVING WHEN THE REAR TRAFFIC HEADLIGHT IMAGE OSCILLATES, CREATING A VISUAL DISTRACTION FOR THE DRIVER. BOTH THESE HAZARDOUS SAFETY CONDITIONS COULD RESULT IN AN ACCIDENT AND POSSIBLE POTENTIAL PERSONAL INJURY. THIS CHRONIC SAFETY PROBLEM HAS OCCURRED SINCE THE PURCHASE DATE 05/31/99 AND HAS BEEN REPEATEDLY ESCALATED TO THE DEALERSHIP AND FORD MOTOR CORPORATION FOR RESOLUTION. WHILE THE DEALERSHIP IN CONJUNCTION WITH FORD HAS TRIED TO IDENTIFY AND REPAIR THE PROBLEM, INCLUDING REPLACING THE MIRROR, ADJUSTING THE MIRROR, BALANCING TIRES, BALANCING THE DRIVE TRAIN, AND REPLACING 1 WHEEL, THEY HAVE YET TO RESOLVE THE ISSUE AND IDENTIFY THE VIBRATION SOURCE. *AK

Visibility › Rearview Mirrors/Devices › Exterior
Filed May 10, 2000CA

PASSENGER SIDEVIEW MIRROR MOTOR FORCED SIDE PANEL TO BEND WHICH CAUSE MIRROR TO CRACK UNDER FORCE PRESSURE, CONTACTED DEALER BUT REFUSE TO ADMIT ITS A DEFECTED PROBLEM. PLEASE TRY TO RESOLVE THIS MATTER. THANKS. *AK

Seats
Filed May 4, 2000OH

DRIVER SEAT MOVED BACK AND FORWARD. ALSO, RECLINED WITHOUT PRIOR WARNING.CONSUMER LOST CONTROL OF VEHICLE WHEN THIS HAPPENED. *AK

Structure › Body › Hood
Filed Apr 27, 2000LA

HOOD IS HARD TO OPEN. YH

Visibility › Rearview Mirrors/Devices › Exterior
Filed Apr 26, 2000CA

PASSENGER SIDE REARVIEW MIRROR SWITCH GOT STUCK, CAUSED MIRROR TO CRACK UNDER TENSION.*AK

Suspension › Front
Filed Apr 25, 2000GA

FIRST OCCURRENCE 2/17/1999 WHEN SHAKING AND VIBRATION OCCURRED WHEN YOU WERE ABOVE 45 MILES PER HOUR AND DEPRESSED THE BRAKES. MY FORD DEALERSHIP REPLACED THREE TIRES AND TURNED THE ROTORS. (DOES NOT STATE HOW MANY TRUED) SECOND OCCURRENCE 04/22/2000, WHEN THE SHAKING AND VIBRATION RETURNED. SINCE MY DEALERESHIP IS NOT OPENED ON SATURDAY'S, I TOOK IT TO ANOTHER FORD DEALERSHIP. AGAIN THEY TURNED THE ROTORS AND GAVE NO EXPLAINATION TO WHY WE ARE HAVING THIS PROBLEM. I AM VERY CONCERNCED OF THE SAFETY AND RELIABILITY OF THE BRAKE SYSTEM. HAS ANYONE ELSE HAD THIS PROBLEM? DO I NEED TO DO SOMETHING ELSE TO GET THIS CORRECTED FOR GOOD?

Visibility › Windshield Wiper/Washer › Motor
Filed Apr 24, 2000FL

WHILE DRIVING WINDSHIELD WIPERS COULD COME ON UNEXPECTEDLY. WINDSHIELD WIPER MOTOR HAD BEEN REPLACED BEFORE, BUT PROBLEM STILL OCCURS. *AK

Vehicle Speed Control › Accelerator Pedal
Filed Apr 17, 2000GA

INTERMITTENTLY WHEN DRIVER TAKES HIS FOOT OFF THE ACCELERATOR VEHICLE STALLS OUT AND DIES. DEALER HAS REPLACED THE IDLE SPEED CONTROL VALVE.*AK

Visibility › Windshield Wiper/Washer › Switch/Wiring
Filed Apr 15, 2000GA

WINDSHIELD WIPERS RANDOMLY ACTIVATE WHEN SWITCH IS IN OFF POSITION. *AK

SteeringCrashFire
Filed Apr 10, 2000LA

CAR CRASHED STEERING DISABLED, IMMEDIATELY WENT INTO FLAMES. *AK

Air Bags › FrontalCrash
Filed Apr 7, 2000MD

VEHICLE HDROPLANED & ROLLED NONE OF THE AIRBAGS DEPLOYED. *AK

Power Train › Automatic Transmission
Filed Apr 7, 2000AL

DIAGNOSED AS TRANSMISSION SLIP; AT 15 MPH, SLIPS INTO NEUTRAL THEN BACK INTO DRIVE; RE-DESIGN OF VALVE BOX DUE TO BRACKET FAILURE, VEHICLE IS NOW WAITING AT DEALER FOR NEWLY DESIGNED PART

Unknown or Other
Filed Apr 7, 2000MI

DEALER CLAIMS NOT TO KNOW HOW TO FIX PROBLEM. NO SAFETY DEFECT LISTED IN SUMMARY. *AK

Visibility › Windshield Wiper/Washer › Motor
Filed Apr 7, 2000MA

PART HAS BEEN ON ORDER TO CORRECT THIS PROBLEM FOR SEVERAL MONTHS. DEALER SAYS FORD HAS NOT SHIPPED THEM. WITH THE RAINY WEATHER COMING I NEED WINDSHIELD WIPERS THAT WILL WORK WHEN NEEDED. AT THIS TIME THEY DO NOT WORK CONSISTANTLY. THEY TURN ON WHEN GOING OVER A BUMP, WHEN SIGNALING TO CHANGE LANES, AND ON 9/8/99 I NEEDED THE FAST SPEED AND THE FAST SPEED DID NOT WORK. A "MODULE" IS NEEDED ON THIS CAR AND 20 OTHERS ACCORDING TO THE DEALER AND FORD HAS NOT YET SHIPPED THEM. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 4, 2000NY

VEHICLE STALLS WHILE DRIVING. ALSO, WHILE SITTING STILL OR TURNING CORNERS IT WILL CUT OFF. VEHICLE HAS BEEN TAKEN TO DEALER & PROBLEM KEEPS REOCCURRING. VEHICLE WAS PICKED UP ON 27-MAR-2000 & 28-MAR-2000, AND TAKEN BACK TO DEALER. *AK

Steering › Linkages › Knuckle › Spindle › ArmCrash
Filed Apr 2, 2000OH

AFTER STARTING FORWARDADVANCING ABOUT 50FT, VEHICLE LURCHED TO RIGHT, STRIKING BRIDGE RAIL. INSPECTION REVEALED BROKEN TIE-ROD SPINDLE ON RF WHEEL. INCIDENT OCCURRED WITH NO IMPACT TO CAUSE FAILURE.

Suspension › Front
Filed Mar 30, 2000OH

WHEN TRAVELING UNDER ANY NORMAL BRAKING CONDITIONS, CONSUMER NOTICED VEHICLE WAS PULLING TO THE RIGHT. ALSO, DOORS LOCKED WITHOUT OPERATING THE DOOR LOCKS. CONSUMER HAS CONTACTED DEALER. PLEASE PROVIDE ANY FURTHER DETAILS. *AK

Vehicle Speed Control
Filed Mar 27, 2000NY

WHEN THE VEHICLE IS STARTED COLD,WITH FOOT ON BRAKE AND TRANSMISSION IN DRIVE, THE VEHICLE STARTS MOVING WHILE THE BRAKE IS STILL DEPRESSED, AND WILL NOT STOP. NLM

Engine and Engine Cooling › Engine › Gasoline
Filed Mar 24, 2000FL

WINDSHIELD WIPERS REPLACED ONCE. ALSO, TWO DIFFERENT DESCRIPTIONS OF ENGINE NOISE. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Mar 24, 2000SC

ENGINE CUTS OFF WHILE VEHICLE IS IN MOTION. WHEN THIS HAPPENS, I LOSE BRAKES AND STEERING. I HAVE HAD THE VEHICLE IN FOR REPAIR MORE THAN 3 TIMES BUT THE ENGINE CONTINUES TO STALL OUT. DEALERSHIP INDICATES FORD IS AWARE OF THE PROBLEM BUT IS NOT ABLE TO PRESENTLY REPAIR. VEHICLE IS DANGEROUS WHEN ENGINE QUITS WHILE IN MOTION. VEHICLE IS NOT PROVIDING RELIABLE TRANSPORTATION. ALSO, THERE IS AN ENGINE RATTLE WHICH IS WORSTENING BUT DEALERSHIP SAID THIS IS "NORMAL." I AM INTERESTED IN DETERMINING IF THERE HAVE BEEN OTHER SIMILAR COMPLAINTS AND IF SO, HOW MANY AND WHAT HAS FORD DONE ABOUT THIS. *AK

Power Train › Automatic Transmission
Filed Mar 23, 2000CA

TRANSMISSION WAS SLIPPING, FELT LIKE IT WAS IN NEUTRAL. WHEN IT CHANGED OVER THERE WOULD BE A REAL BAD JERK. CONSUMER CONTACTED DEALER . DEALER SAID IT WOULD TAKE 60 DAYS TO GET A NEW TRANSMISSION. *AK

Visibility › Windshield Wiper/Washer
Filed Mar 21, 2000CT

WINSHIELD WIPERS SOMETIMES GO ON WHEN TURN SIGNAL IS USED. THIS IS DISTRACTING AND COULD POTENTIALLY CAUSE AN ACCIDENT. *AK

Engine and Engine Cooling › Cooling System › Hoses/Lines/Piping/Fittings
Filed Mar 16, 2000GA

CHECK THE ENGINE LIGHT CAME ON DUE TO DISCONNECTED HOSE. YH

Visibility › Windshield Wiper/Washer
Filed Mar 10, 2000NC

ANYTIME WHEN DRIVING WINDSHIELD WIPERS WORKS INTERMITTENTLY. THE ONLY WAY TO STOP IT IS TO TURN BLINKERS ON, AND THEN TURN THEM OFF.*AK

Exterior Lighting › Brake Lights
Filed Mar 8, 2000WA

BRAKE LIGHTS DO NOT STAY ON WHEN BRAKES ARE APPLIED. LIGHTS COME ON, BUT GO BACK OUT WHILE BRAKES ARE STILL BEING APPLIED. DEALER HAS SEEN VEHICLE, AND SAID THAT IT IS NORMAL. *AK BRAKE SWITCH HAS BEEN REPLACED 6 TIMES AND POWER BOOSTER HAS BEEN REPLACED WITH NO REMEDIES, BRAKE PEDAL MAKES A POPPING NOISE WHEN RELEASED. MESSAGE CENTER, MILES PER GALLON, IS INACCURATE AND HAS BEEN REPLACED, HOWEVER CONSUMER STATES IT STILL DOES NOT WORK. REAR SUSPENSION SQUEAKS AND GROANS OVER BUMPS, CONSUMER STATES THERE IS TOO MUCH ROLL STIFFNESS BUILT INTO SUSPENSION, ALIGNMENT CHECKED AND TOE SET DUE TO VEHICLE WANDERING. WATER LEAKS INSIDE DOOR FRAMES. AUTOMATIC TRANSMISSION IS RELUCTANT TO DOWNSHIFT UNLESS THE ACCELERATOR IS PRESSED FLAT TO THE FLOOR. INSIDE REAR VIEW MIRROW MOUNTED TOO LOW. CONSUMER STATES SQUEAKS AND RATTLES SHOW UP ALL THE TIME IN THE INTERIOR OF THE VEHICLE, RATTLES IN DASH, DRIVERS DOOR AREA, AND B PILLAR. CD CHANGER JAMMED TWICE. LIMITED EMBLEM REPLACED TWICE. SPEEDOMETER READS TOO FAST. *SLC

Tires
Filed Feb 28, 2000TX

BRAND NEW VEHICLE EXPERIENCED BLOW OUT (WILDERNESS FIRESTONE P235/75R15 1055 M/S). *MJS

Suspension › FrontCrash2 injured
Filed Feb 18, 2000MD

INTERMITTENTLY WHILE DRIVING VEHICLE WILL PULL TO THE RIGHT. VEHICLE WAS TAKEN TO THE DEALERSHIP. PROBLEM WAS UNABLE TO BE CORRECTED, LATER RESULTED IN AN ACCIDENT. *AK *ML

Power Train › Axle Assembly
Filed Feb 18, 2000OH

ONGOING INTERMITTENT PROBLEM WITH A SQUEALING SOUND COMING FROM FRONT AXLE. VEHICLE BEEN IN / OUT OF DEALER SHOP ON FIVE OCCASIONS, AND PROBLEM STILL REOCCURRING. VEHICLE IS CURRENTLY IN THE PROCESS OF BEING BOUGHT BACK BY THE DEALER AS A LEMON. *AK *ML

TiresCrash
Filed Feb 17, 2000CA

I WAS GOING TO WORK AT 0500 IN THE MORNING, SOUTH BOUND ON INTERSTATE 5 AT A SPEED OF AROUND 68 MPH. I WAS TRAVELING NEXT TO A CONCRETE DIVIDER AND IN THE MIDDLE OF COMPLETING A CURVE IN THE FREEWAY WHEN MY RIGHT FRONT TIRE BLEW OUT FROM UNDER ME. BEING IN A TURN THE FORCE FROM TH BLOWOUT RENDERED MY VEHICLE UNCONTROLABLE ENOUGH THAT I COULDNT PULL AWAY FROM THE WALL IN TIME. THE FRONT OF THE VEHICLE IMPACTED FIRST AS SOON AS THIS HAPPENED THE RIGHT REAR TIRE ALSO BLEW OUT. MY VEHICLE WAS THEN RIDING ON THE TWO RIGHT RIMS UNTIL I CAME TO A HALT. WHEN I TRIED TO MAKE A CLAIM TO FIRESTONE THEY REFUSED MY INQUERY SAYING I HAD HIT A ROAD HAZZARD CAUSING BOTH TIRES TO BLOW OUT. IT WASNT UNTIL MY DAD SENT THE REPORT ABOUT THE INVESTIGATION FROM KHOU IN HOUSTON, TX THAT I REALIZED I WASNT THE ONLY ONE INVOLED. I HAD TO PAY FOR ALL EXPENSES ON MY VEHICLE AND MY INSURANCE COMPANY RULED IT MY FAULT AFTER REVIEWING THE RESULTS FROM FIRESTONE'S INVESTIGATION SO I AM PAYING FOR IT ON MY INSURANCE AS WELL. *AK( DOT NUMBER: TIRE SIZE: P245/75R15 )

Visibility › Windshield Wiper/Washer
Filed Feb 15, 2000NY

WHILE USING WINDSHIELD WIPERS, THEY WOULD WORK INTERMITTENTLY, CAUSING POOR VISIBILITY TO CONSUMER. PLEASE PROVIDE FURTHER INFORMATON. *AK

Vehicle Speed Control › Cruise Control
Filed Feb 15, 2000MI

WHEN TRAVELING OR WHEN MAKING A SLOW TURN VEHICLE STALLS, LOSING ALL POWER STEERING AND CONTROL. CONSUMER CONTACTED THE DEALER, DEALER STATED THE IDLE CONTROL UNIT NEEDED TO BE REPLACED. ALSO, SOME PARTS ARE ON A NATIOWIDE BACK ORDER. PLEASE PROVIDE ANY FURTHER DETAILS. *AK

Unknown or Other
Filed Feb 14, 2000NC

BEEN BACK TO DEALER NUMEROUS TIMES. CHRONIC PROBLEMS WITH THIS PRODUCT. NO SAFETY DEFECT LISTED IN SUMMARY. *AK

Electrical System › Ignition › Switch
Filed Feb 13, 2000CA

THE IGNITION SWITCH COMES OUT OF THE STEERING COLUMN WHILE THE KEY IS IN THE RUN POSITION.

Exterior Lighting › Turn Signal › Switch
Filed Feb 12, 2000TX

WHEN SITTING AT STOP WITH TURN SIGNAL ENGAGED WINDSHIELD WIPERS START WITHOUT ENGAGING SWITCH. *AK

Tires
Filed Feb 10, 2000TX

TIRES HAVE BEEN CAUSING MAJOR PROBLEMS AND DRIVING ROUGHLY - AFRAID TO DRIVE LONG DISTANCE. *AK( DOT NUMBER: )

Vehicle Speed Control › LinkagesCrash
Filed Feb 9, 2000IN

WHILE PULLING INTO A PARKING SPACE VEHICLE SUDDENLY ACCELERATED UP TO THE SPEED OF 20 MPH, CAUSING VEHICLE TO RUN INTO A BRICK BUILDING. NO ONE WAS INJURED. AFTER REPAIRS WERE MADE, CONSUMER TOLD THAT THE FOUR WHEEL DRIVE SENSOR WAS CAKED WTIH MUD AND DIRT WHICH CAUSED IT TO LOCK UP, EVEN THOUGH THE VEHICLE HAD NEVER BEEN USED OFF ROAD TOTHE CONSUMER'S KNOWLEDGE. DEALER HAS NOT BEEN CONTACTED. *AK *ML

Air Bags › FrontalCrash1 injured
Filed Feb 9, 2000TN

VEHICLE WAS INVOLVED IN A COLLISION WHERE IT ROLLED OVER, AND HIT SEVERAL VEHICLES AND TREES. UPON IMPACT, AIRBAGS DID NOT DEPLOY . MANUFACTURER HAS BEEN NOTIFIED. *AK

Tires
Filed Feb 9, 2000TX

PROBLEMS WITH THESE TIRES ARE BEING REPORTED ON CHANNEL 11 NEWS TODAY AND I HAVE HAD A SIMILAR VERY FRIGHTENING INCIDENT WITH A BLOW-OUT ON MY SUV. BOTH FORD AND FIRESTONE REFUSED TO ACCEPT ANY FAULT OR RESPONSIBILITY FOR THE PROBLEM. MY LOCAL GARAGE TANGLEWILDE AUTO SERVICE (HOUSTON 713-785-3470 STEVE MUNSEY) TELL ME THAT THEY HAVE HAD NUMEROUS CUSTOMERS (FORD EXPLORER OWNERS) WHO HAVE SUFFERED THE SAME PROBLEMS. IF THESE TIRES CAN BE ATTRIBUTED TO DEATH AND INJURY THEN THEY SHOULD BE INVESTIGATED FOR POSSIBLE DEFECT. *AK( DOT NUMBER: 027477 TIRE SIZE: P235/75R15 )

Seat Belts › Front › Retractor
Filed Feb 8, 2000NC

BOTH FRONT DRIVER'S SIDE AND PASSENGER'S SIDE SEAT BELTS DO NOT FULLY RETRACT, CAUSING THEM TO GET CAUGHT IN THE DOORS WHEN THE DOORS ARE BEING SHUT. DEALER HAS BEEN CONTACTED. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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