Page 8 of 40 · complaints 351–400 of 1,959

1998 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →

Seats › Front Assembly › Recliner
Filed Dec 28, 200390 milesVA

DEALERSHIP REFUSE TO REPAIR CAR PARTS THAT ARE IMPORTANT AND HAVE SERIOUS SAFTY ISSUES. DRIVERS CAR SEAT BACK COLLAPSE, ACCELERATOR PEDAL SUPPORT BRACKET ELL OFF THE FLOOR BOAD...NEEDS TO BE WELDED BACK ON.*AK

Seats1 injured
Filed Dec 23, 2003183,000 milesMO

ON DECEMBER 17,2003 THE DRIVERS SIDE SEAT RELEASE ON MY 1998 FORD EXPLORER BROKE WHILE I WAS TRYING TO ADJUST THE SEAT BACK. THE STEEL THAT ATTACHES THE POSITIONING LEVER TO THE MECHANICAL PART OF THE SEAT SHIRRED OFF IN A CLEAN BREAK AND CAME OFF IN MY HAND. MY SEAT BECAME STUCK IN A FORWARD POSITION WHILE I WAS IN THE SEAT FORCING ME INTO A FORWARD POSITION. I HAD TO DRIVE IN THIS POSITION TO THE DEALER WHERE THEY USED A LARGE VICE GRIP TYPE WRENCH TO RELEASE THE SEAT BACK INTO A POSITION SO I COULD DRIVE THE CAR. AT THIS TIME THE SEAT IS JAMMED IN A STATIC POSITION WHILE THE REMAINING PART OF THE STEEL IS STILL IN THE RECLINING GEAR.

Vehicle Speed Control › Accelerator Pedal
Filed Dec 21, 2003107,731 milesNE

MY 1998 FORD EXPLORER LTD'S GAS PEDAL ASSEMBLY SEPARATED FROM THE VEHICLE'S FIREWALL. THIS ALMOST CAUSED ACCIDENTS, AND ENDANGERED OUR FAMILY. THIS $39,000 VEHICLE I PURCHASED BASED ON ITS SAFETY AND RATINGS HAS PROVEN OTHERWISE, AS THIS IS THE MOST RECENT IN THIS VEHICLE'S FALIURES.*AK

Seats › Front Assembly › Recliner
Filed Dec 17, 200385,110 milesSC

WHILE DRIVING 45 MPH SEAT RECLINED WITHOUT WARNING. DEALER STATED THE RECLINING BOLT CRACKED. NO IMPACT REPORTED. *AK

Seats › Front Assembly › Recliner
Filed Dec 2, 2003NC

DRIVER'S SEAT RECLINING LEVER BROKE. HAD BEEN BENT FOR SOMETIME. WILL COST ALMOST $200 TO REPLACE. TOLD BY DEALER THAT SEVERAL PEOPLE HAD BEEN IN WITH THE SAME PROBLEM. *AK

Seats › Front Assembly › Recliner
Filed Dec 1, 2003NV

CONSUMER STATED DRIVER'S SIDE SEAT BROKE. WHEN CONSUMER RECEIVED RECALL NOTICE, HE TOOK VEHICLE TO THE DEALER FOR REPAIRS, AND WAS TOLD THAT SINCE BOLT DID NOT BREAK THE RECALL DID NOT APPLY TO THIS VEHICLE. CONSUMER INDICATED THAT DRIVERS' SEAT FRAME CRACKED, AND HE TOOK IT TO THE MECHANIC, AND WAS TOLD THAT THIS WAS A PROBLEM FOR THE DEALER. ALSO, CONSUMER INSISTED THAT WHAT THE RECALL STATED WAS EXACTLY WHAT HAPPENED TO HIS VEHICLE. *AK

Parking Brake
Filed Nov 24, 200372,000 milesCA

EMERGENCY BRAKE RELEASE LEVER BRACKET FELL FROM CONNECTION TO PLASTIC DASH. FORD WILL SPLIT THE $2000 COST 50/50 TO REPAIR SINCE NO RECALL AT THIS TIME. FEEL POOR DESIGN ATTACHING MECHANISM TO PLASTIC DASH INSTEAD OF METAL BRACKET. WHEN USED CURRENTLY, MUST BE CAREFUL TO NOT LET RELEASE GET STUCK UNDER DASH MAKING IT VERY DIFFICULT TO RETRIEVE AND RELEASE THE LEVER. *LA

Vehicle Speed Control › Accelerator Pedal
Filed Nov 19, 200395,000 milesCA

WHILE DRIVING AT 40 MPH GAS PEDAL DISCONNECTED FROM THE FLOOR. CONSUMER COASTED TO THE SHOULDER TO ASSESS THE PROBLEM. VEHICLE WAS ABLE TO MAKE IT TO A FRIEND'S HOUSE. AAA WAS CALLED TO EVALUATE THE PROBLEM, AND FOUND THAT THE WELD CONNECTION FROM THE PEDAL TO THE FLOOR BROKE. *AK

Seats › Front Assembly › Recliner
Filed Nov 19, 2003OK

SEAT RECLINER MECHANISM FAILED ON 1998 FORD EXPLORER.*MR THE CONSUMER RECEIVED RECALL NOTICE 03V-281000, RELATED TO THE SEAT RECLINER MECHANISM BOLT, AFTER THE VEHICLE'S SEAT RECLINER MECHANISM FRACTURED. THE CONSUMER WANTED TO KNOW IF HIS VEHICLE'S FAILURE WAS COVERED BY THE SAFETY RECALL. THE CONSUMER TOOK THE VEHICLE TO THE NEAREST FORD DEALER TO HAVE THE SEAT INSPECTED BY A TECHNICIAN. THE CONSUMER WAS INFORMED THAT THE RECALL ONLY COVER THE REPLACEMENT OF THE BOLTS, THEREFORE THE FAILURE OF THE RECLINER HANDLE WOULD NOT BE COVERED. *NLM

Suspension › Front › Stabilizer Bar
Filed Nov 17, 200398,000 milesMA

MY WIFE WAS DRIVING OUR 1998 FORD EXPLORER "EDDIE BAUER" AND EXPERIENCED A SUDDEN PULL TO THE LEFT. UPON ARRIVING AT OUR MECHANIC, LA AUTOBODY - NEWTON MA, WE WERE INFORMED THAT WE WERE MISSING BOTH OF OUR SWAY BARS. HAS THERE BEEN OTHER COMPLAINTS FROM FORD TRUCK OWNERS? IF SO WHEN WILL A RECALL BE DEMANDED BY THE NHTSA. ACCORDING TO OUR MECHANIC HE HAS SEEN THIS MANY TIMES AND IT CAN CAUSE ACCIDENTS ON THE ROAD. *LA

Seats › Front Assembly › Recliner
Filed Nov 12, 2003AE

CONSUMER UNABLE TO TAKE VEHICLE TO HAVE RECALL REPAIR PERFORMED BECAUSE CONSUMER HAS BEEN DEPLOYED TO IRAQ.*MR CONSUMER INQUIRED AS WHETHER OR NOT THE REPAIR WOULD BE FREE OF CHARGE WHEN HE RETURNS HOME FROM IRAQ. THE RECALL IS ON THE RECLINING BOLT THAT CONNECTS TO THE BACK OF THE SEAT. *PH

Power Train › Manual Transmission
Filed Nov 9, 200345 milesOH

HAVE FORD EXEPLORER 1998 TRANSMISSION HAS BEEN ACTING UP FOR A YEAR AND A HALF. JERKING WHEN YOU PUT IT IN REVERSE AND CLUNKING WHEN YOU PUT IT IN TO DRIVE. MY EXEPLORER JUST TURNED 60.000 MILES AND THE TRANSMISSION IS NO LONGER WORKING,I CAN NOT BELIEVE THE PROBLEMS I HAVE HAD WITH THIS CAR,FROM HAVING A WRECK AND AIRBAG NOT DEPLOYING TO ALL OF THE RECALLS,HAD THE BAD TIRES AND WINDSHEILD WIPERS NOT WORKING.THEY SHOULD REALLY HAVE TO DO SOMETHING ABOUT THE EXEPLORER FROM THAT YEAR.IBOUGHT MY EXEPLORER IN OCT,98 OF THAT YEAR NEW. WHEN MY EXEPLORER WAS HIT HEAD ON ,THE POLICE ASKED IF I TURNED OFF MY AIRBAGS.THE CAR HAD TO BE TOWED.*AK

Engine and Engine Cooling › Engine
Filed Nov 7, 2003120,000 milesNV

CHECK ENGINE INDICATOR LIGHT ILLUMINATED. VEHICLE WAS TAKEN TO THE DEALER AT CONSUMER'S EXPENSES OF $850.00. TWENTY DAYS AFTERWARDS THE PROBLEM WAS STILL RECURRING. *AK

Seats › Front Assembly › Recliner
Filed Nov 5, 200375,000 milesWI

WHILE DRIVING 20 MPH ON A CURVE THE RECLINING SEAT BACK LURCHED FORWARD. THIS ABRUPT FORWARD MOTION CAUSED THE RECLINER HANDLE TO BREAK OFF. *AK *SCC *JB

Equipment › Appliance › Air Conditioner
Filed Nov 5, 200320,000 milesOH

AIR CONDITIONER MODE WILL COOL GREAT IN MAX A/C MODE BUT NOT IN ALL OTHER MODES. ONLY HOT AIR COMES OUT. I'VE HAD THIS INVESTIGATED ONCE IN GERMANY AND TWICE IN THE STATES. NO DEALERSHIP CLAIMED TO HAVE FOUND ANYTHING WRONG. FINALLY, THE DEALER SAID IT WAS THE AIR BLENDER. IT IS A COMMON PROBLEM THAT IS IN A LOT OF EXPLORERS FROM WHAT I SEE ON THE INTERNET. THIS IS A MANUFACTURERS DEFECT AND SHOULD BE RECALLED TO FIX. THE INTERNET SHOWS A BACKYARD GARAGE FIX, BUT IS NOT IDEAL SOLUTION. FORD NEEDS TO CORRECT DEFECTIVE DESIGN. *LA

Exterior Lighting
Filed Nov 4, 200376,000 milesGA

THE ACCELERATOR PEDAL WOULD STICK CAUSING SUDDEN ACCELERATION. THIS WILL EVENTUALLY GET SOMEONE KILLED. FORD SHOULD RECALL VEHICLE. *AK THE VEHICLE WOULD SURGE WHEN THE BRAKES WERE APPLIED. THE PROBLEM REMAINED THE SAME. *SCC THE REVERSE LIGHTS WERE INOPERATIVE, THE HEATER CONTROL VALVE WAS REPLACED, THE LEFT REAR BRAKE LIGHT WAS REPLACED. *JB. SURGES INTO ONCOMING TRAFFIC WITH BRAKES ON. THE CONSUMER RECEIVED A RESPONSE FROM NHTSA THAT INDICATED THAT REVIEW OF THE EVIDENCE DURING THE INVESTIGATION CONCLUDED THAT THERE WAS INSUFFICIENT EVIDENCE TO INCLUDE THE 1998 FORD EXPLORER 5.0 LITER ENGINE IN THE SCOPE OF RECALL 00V-422. *AK

Engine and Engine Cooling › Engine
Filed Nov 4, 200385,000 milesNJ

CAM SHAFT BROKE INSIDE ENGINE, DURING NORMAL OPERATION. CAR HAD ONLY 85,000 MILES, THERE MUST HAVE BEEN A DEFECT IN THE PART. IT COST $3,500 TO REPAIR DAMAGE. *AK

Latches/Locks/Linkages › Doors › Latch
Filed Oct 29, 200311,000 milesMI

DRIVER'S SIDE DOOR DID NOT UNLOCK. CONSUMER WAS FORCED TO GET IN/OUT ON THE PASSENGER'S SIDE OF THE VEHICLE. *AK

Tires › Tread/Belt
Filed Oct 27, 200348,369 milesAZ

A COOPER TIRE'S [DISCOVERER H/T-SIZE P235/75 I5 M+S-DOT UTHL G5U4700 M5R] TREAD CAME OFF WHILE DRIVING HWY 95 IN NEVADA. IT DID APPROX. $2500.00 DAMAGE TO MY 98 FORD EXPLORER'S LEFT REAR QUARTER PANEL.. COOPER ORIGINALLY SAID THEY WERE GOING TO PAY FOR DAMAGES.THEY BLAME UNDERINFLATION AND THAT IS A BIG LIE. I CHECKED THE PRESSURE THAT VERY SAME DAY!*AK

Vehicle Speed Control › Accelerator Pedal
Filed Oct 23, 200377,000 milesTX

WHILE DRIVING AT 30 MPH VEHICLE SUDDENLY ACCELERATED TO 70 MPH. BRAKE PEDAL WAS DEPRESSED TO DECREASE SPEED BUT ENGINE CONTINUED TO REV ALTHOUGH VEHICLE CAME TO A COMPLETE STOP. *AK

Exterior Lighting › Brake Lights › Switch
Filed Oct 22, 2003TX

BRAKE LIGHT SWITCH MALFUNCTIONED DUE TO A WIRING PROBLEM. *AK

Seats › Front Assembly › Recliner
Filed Oct 21, 2003TX

VEHICLE WAS TAKEN TO THE DEALER FOR RECALL# 03V281000 REPAIRS CONCERNING HIGH BACK SEAT FAILURE. AFTER THE REPAIRS WERE DONE, DRIVER'S SEAT BACK BROKE AND FELL ALL THE WAY BACK. DEALER WAS REFUSING TO DO ANYMORE REPAIRS TO THE VEHICLE.*AK

Seats › Front Assembly › Recliner
Filed Oct 21, 2003FL

THE CONSUMER WAS CONTACTED REGARDING RECALL 03281000 RELATED TO THE SEAT BACK FRAME. THE VEHICLE SEAT NEVER EXHIBITED ANY SYMPTOMS OF THE RECALL PRIOR TO THE VEHICLE BEING TAKEN TO THE DEALER. AFTER THE RECALL WAS PERFORMED THE CONSUMER NOTICED INSTABILITY IN THE DRIVER'S SEAT. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE DEALER INDICATED THAT THE REPAIRS THEY PERFORMED DID NOT CAUSE THE INSTABILITY AND THAT IT MAY BE THE WEARING OF THE TRUCK THAT CAUSED IT. THE MANUFACTURER WAS CONTACTED AND STATED THAT IT SOUNDED LIKE THE RECALL REMEDY FAILED AND THAT THEY WOULD SEND A COMPLAINT FOR. THE CONSUMER HAS NOT RECEIVED THE FORM. THE WARRANTY ON THE VEHICLE EXPIRED. DEALER STATED NOTHING COULD BE DONE. *AK *NLM

Seats › Front Assembly › Recliner
Filed Oct 20, 2003TX

DEALERSHIP WAS NOT HONORING THE RECALL THAT HAS BEEN EXTENDED TO THIS YEAR/ MAKE AND MODEL VEHICLE. VEHICLE HAD A BROKEN SEAT. DEALERSHIP REPAIRED THE TOP BOLT ONLY. HOWEVER, THE BOTTOM BOLT NEEDED REPAIRS. HOWEVER, THE SEAT WAS STILL DEFECTIVE. *AK

Engine and Engine Cooling › Cooling System › Hoses/Lines/Piping/Fittings
Filed Oct 20, 200345,210 milesAL

UPPER INTAKE PLENUM HAD BURNT A HOLE IN IT.*MR WHILE DRIVING THE VEHICLE HESITATED AND THE CONSUMER SMELLED SOMETHING BURNING LIKE RUBBER/PLASTIC. THE HOLE IN THE PLENUM CAUSED TWO VACUUM HOSES TO MELT. *PH *NLM

Air Bags › FrontalCrash1 injured
Filed Oct 15, 2003AL

WHILE DRIVING ABOUT 65 MPH ON THE HIGHWAY AND WITHOUT WARNING VEHICLE LOST CONTROL AND WAS INVOLVED IN A CRASH. UPON IMPACT, DRIVER'S SIDE AIR BAG DID NOT DEPLOY. DRIVER SUSTAINED INJURIES, AND WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL. *AK

Visibility › Rear Window Wiper/Washer
Filed Oct 15, 2003TX

REAR WINDOW WIPER NOT WORKING WHEN RAINING. *LA THE VEHICLE HAS BEEN TO THE DEALER THREE TIMES AND THERE'S NOTHING THEY CAN DO. *PH *JB

Engine and Engine Cooling
Filed Oct 14, 2003NY

VEHICLE FREQUENTLY STALLS AND STARVES FOR FUEL. CONSUMER HAS HAD THIS PROBLEM FOR THE PAST TWO YEARS. DEALER HAS INSPECTED VEHICLE SEVERAL TIMES AND FOUND NOTHING WRONG .*AK

Engine and Engine Cooling › Engine
Filed Oct 9, 2003FL

1998 FORD EXPLORER, 4.0SOV HAS A REPEATED ENGINE HESITATION PROBLEM WHEN ENGINE IS WARM AND ACCELERATING FROM A STOP. DEALER SAYS AFTER NUMEROUS COMPLAINTS HE CAN NOT FIND THE PROBLEM. I HAVE HAD THIS PROBLEM SINCE THE VEHICLE WAS NEW IT NOW HAS 100,000 MILES AND STILL HESITATES ON ACCELERATION. *LA

Seat Belts1 injured
Filed Oct 7, 2003VA

SEAT BELT LOCKED AROUND CHILD'S WAIST, CONSUMER HAD TO CUT CHILD OUT . AS A RESULT, SEAT BELT LEFT A BRUISE. *AK

Seats › Front Assembly › Recliner
Filed Oct 7, 2003CA

WHILE DRIVING 60 MPH ON THE HIGHWAY AND WITHOUT WARNING DRIVER'S RECLINING SEAT BROKE IN HALF. DRIVER WAS NOT HURT, BUT WAS CONCERNED BECAUSE THE MECHANIC AT THE DEALER WAS AWARE OF THE PROBLEM BUT WOULD NOT FIX IT.*AK

Air Bags › FrontalCrash
Filed Oct 6, 2003AL

WHILE DRIVING 55 MPH ON THE HIGHWAY IN INCLEMENT WEATHER VEHICLE CRASHED INTO A TREE WITHOUT WARNING. UPON IMPACT, NEITHER DRIVER'S SIDE NOR PASSENGER'S SIDE AIR BAGS DEPLOYED.*AK

Seats › Front Assembly › Recliner
Filed Oct 1, 200362,000 milesMI

THE CONSUMER RECEIVED RECALL # 03V281000 CONCERNING THE HIGH BACK SEATS. THE LEVER TO RECLINE THE SEATS BROKE OFF BEFORE RECEIVING THIS RECALL NOTICE. ACCORDING TO THE DEALER, THE LEVER WAS NOT INCLUDED IN THE RECALL REPAIR INSTRUCTIONS. *AK. *JB

Engine and Engine Cooling › Engine
Filed Oct 1, 200382,006 milesFL

1999 FORD EXPLORER EXPERIENCING HIGH IDLE.*MR VEHICLE EXPERIENCED HIGH IDLE FOR 1 YEAR. *TS *JB

Seats › Front Assembly › Recliner
Filed Sep 30, 2003CA

WHILE DRIVING SEAT RECLINED WITHOUT WARNING. *AK

Seats › Front Assembly › Recliner
Filed Sep 27, 200353,000 milesCA

THE BOLT OF MY DRIVERS SEAT BROKE ON MY WAY FORM VACATION IN NAVADA, ALMOST CAUSING AN ACCIDENT. I FELL INTO THE BACK SEAT TRYING TO MAINTAIN MY BALANCE I GRABBED THE ARM REST WHICH BROKE, AND THE BOTTOM FRAME BROKE ALSO. I TOOK MY CAR TO SOUTHBAY FORD IN TORRANCE CA. TO MAKE THE" RECALL ' REPAIRS BUT THEY REFUSED TO FIX OR REPAIR MY SEAT. STATING, THE BROKEN SEAT WAS NOT PART OF THE RECALL. I ONFORMED THE SERVICE REP., THAT THE DAMAGE WAS DUE TO THE SEAT DROPPING BACKWARD. I CALLED THE NUMBER PROVIDED ON THE RECALL NOTICE AND MADE A COMPLAINT BUT WAS TOLD THE DEALERSHIP HAD MADE A FINAL DECISION. ALL I COULD DO WAS TO BUY ANOTHER SEAT AND WAIT TO SEE IF ANOTHER "RECALL" COMES OUT AND TO TRY TO GET REINBURSTED . I HAD MY FAMILY IN MY SUV WITH ME WHEN THIS BOLT BROKE AND WE ALL COULD HAVE BEEN KILLED IF TRAFFIC WOULD HAVE BEEN HEAVIER. ALSO I USE MY VEHICLE DAILY ON MY JOB AS A MILEAGE VEHICLE , HAVING IT PROPPED UP SO I CAN DRIVE IS AN HAZARD IN ITSELF. THIS VEHICLE IS THE FOURTH NEW FORD PRODUCT I HAVE PURCHASE, AND THE ONLY TIME I HAVE EVER HAD A PROBLEM WILL MAKE THIS THE LAST ONE FOR ME

Vehicle Speed Control › Accelerator Pedal
Filed Sep 25, 2003MS

THE CONSUMERS WERE NEVER NOTIFIED OF THREE RECALLS THAT APPLIED TO THEIR VEHICLE UNTIL THE DEFECT OCCURRED. THE DEALERSHIP REFUSED TO HONOR THE RECALLS THEM BECAUSE THE CAMPAIGNS HAD ENDED. THE RECALL NUMBERS ARE: 99 V 164 000, 98 V 060 000, AND 00 V 422 000. *NLM

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Sep 23, 20036,007 milesTX

WHEN APPLYING ABS BRAKES, THEY WOULD FAIL. HAD TAKEN VEHICLE TO DEALERSHIP, AND MECHANIC COULD NOT DETERMINE CAUSE OF FAILURE.*AK

Latches/Locks/Linkages › Doors › Latch
Filed Sep 22, 2003MO

1998 FORD EXPLORER, WE HAVE HAD PROBLEMS AT DIFFERENT TIMES GETTING THE DRIVER SIDE DOOR TO OPEN AFTER THE CAR HAD BEEN UNLOCKED. THIS HAPPENED SEVERAL TIMES. THIS MIGHT BECOME A PROBLEM IF CONSUMER WAS TRYING TO GET OUT FROM THE VEHICLE IN CASE OF AN EMERGENCY. *AK

Suspension › Rear
Filed Sep 22, 2003GA

WHILE DRIVING AT ANY SPEED THERE WAS HEAVY REAR VIBRATION. DEALER AND MANUFACTURER HAD TO THIS POINT REFUSED TO ACKNOWLEDGE THAT THERE WAS ANYTHING WRONG WITH THE VEHICLE.*AK

Vehicle Speed Control › Accelerator Pedal
Filed Sep 22, 2003IL

CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE ACCELERATOR PEDAL. EVERY TIME HE TRIED TO STEP ON THE PEDAL IT GOT STUCK TO THE FLOOR. MANUFACTURER WAS CONTACTED, AND STATED THAT THIS VEHICLE WAS NOT RECALLED, AND DID NOT HAVE ANY WARRANTY.*AK

Unknown or Other
Filed Sep 20, 200376,000 milesAZ

ISSUE: FORD EXPLORER HAS FUEL CUT OFF SWITCH DIRECTLY BELOW THE GLOVE BOX AGAINST THE PASSENGER SIDE PILLAR (DIRECTLY ABOVE THE CARPET ON PASSENGER SIZE) APPROXIMATELY 1 FOOT ABOVE FLOORBOARD. PASSENGER MAY BE ABLE TO KNOCK THE CONNECTOR OR SWITCH LOOSE, CAUSING FUEL SHUT DOWN AND LOSS OF POWER IN THE VEHICLE. CONNECTOR IS ON BOTTOM OF SWITCH; CABLE RUNS DIRECTLY BELOW CARPET AND CAN BE TUGGED LOOSE WITH ENOUGH FORCE (CONNECTOR IS STANDARD FORD LOCKING BLADE TYPE). INCIDENT OCCURRED ON INTERSTATE 10 W IN LOS ANGELES ON THE INTERSTATE 5 NORTH ON RAMP. HEAVY TRAFFIC CAUSED WIFE TO STRAIGHTEN LEGS AND KICKED THE CONNECTOR LOOSE AT 60 MPH. VEHICLE LOST TOTAL ENGINE POWER AND STALLED IN TRAFFIC. VEHICLE WAS TOWED TO DEALERSHIP ONCE BEFORE THIS INCIDENT. FORTUNATELY IT WAS IN A PARKING LOT. DEALER MENTIONED ISSUE WAS RESOLVED AFTER PLUGGING SWITCH BACK IN. RESOLVED ISSUE USING CABLE TIES, BUT A MORE SUITABLE RECALL SHOULD BE DONE TO ENSURE OTHER OWNERS DO NOT ENCOUNTER THE SAME SITUATION. RECOMMEND A PLATE OR FASTENER THAT MAKES IT IMPOSSIBLE FOR PLUG TO COME LOOSE WHEN HIT WITH FOOT OR OTHER OBJECTS. ALSO RECOMMEND REPOSITIONING SWITCH TO REAR OF VEHICLE, OR UNDERNEATH REAR SEAT ON NEWER MODELS, IF IT HAS NOT ALREADY OCCURRED. DISCUSSED THIS WITH A FRIEND WHO RECOMMENDED I FILE A COMPLAINT, EVEN THOUGH IT OCCURRED ALMOST A YEAR AGO. *JB THANK YOU.*JB

Seats › Front Assembly › Recliner
Filed Sep 16, 2003IN

CONSUMER RECEIVED A RECALL LETTER CONCERNING FRONT ASSEMBLY SEAT RECLINER FROM THE MANUFACTURER, BUT DEALER INDICATED THEY DID NOT HAVE YET RECALL PARTS.*AK

Seats › Front Assembly › Recliner
Filed Sep 15, 2003CO

WHILE DRIVING DRIVER'S SIDE SEAT RECLINED WITHOUT WARNING.*AK

Electrical System
Filed Sep 13, 200365,000 milesCA

RIGHT TURN SIGNAL PERIODICALLY STICKS "ON" (NOT FLASHING) WHEN COMMANDED AND SOMETIMES COMES "ON" (NOT FLASHING) WHEN THE IGNITION IS STARTED. IF LEFT "ONO" (NOT FLASHING) FOR MORE THAN 30-45 SECONDS, SMOKE COMES OUT OF THE STEERING COLUMN. THE SMOKE STOPS AS SOON AS THE LIGHT GOES OFF. *JB

Seats
Filed Sep 12, 200378,000 milesNC

THE DRIVER SIDE SEAT BACK RECLINER LEVER BROKE OFF WITHOUT BEING USED. CONSUMER FEELS THAT THE RECALL DEFECTIVE COMPONENT FOR THE HIGH BACK BOLT 03 V 281 000, IS THE POSSIBLE CAUSE OF THE LEVER BREAKING BECAUSE IT'S PART OF THE SAME STRUCTURE. *PH

Fuel System, Gasoline › Fuel Injection SystemFire
Filed Sep 11, 2003MO

AFTER THE VEHICLE HAD BEEN PARKED FOR ABOUT TWO HOURS IT CAUGHT ON FIRE. FIRE DEPARTMENT WAS CALLED, AND THEY SAID FIRE WAS DUE TO A FUEL LEAK. *AK

Latches/Locks/Linkages
Filed Sep 11, 200350,000 milesOH

TOOK VEHICLE TO HAVE RECALL (03S04) PERFORMED FOR BROKEN DRIVERS SEAT BOLTS. (DRIVERS SEAT IS BROKEN AND LEANS WAY BACK ) . I ALSO ASKED THEM TO FIX THE DEFECTIVE DRIVERS DOOR LOCK. THE ELECTRIC LOCK STAYS DOWN I CAN NOT OPEN THE DOOR I HAVE TO CRAWL OUT PASSENGERS SIDE OR OUT THE DRIVERS WINDOW. AS I HAVE BEEN OVERCHARGED FOR REPAIRS IN THE PAST I SAID I WANTED TO KNOW HOW MUCH IT WOULD COST TO FIX THE DOOR. THEY ESTIMATED THAT IT WOULD COST ME $68.00 JUST TO HAVE THEM TELL ME HOW MUCH IT WOULD COST TO FIX THE DEFECTIVE DOOR LOCK. I HIT THE ROOF, AS THEY HAVE CHEATED ME IN THE PAST. (THIS DEALERSHIP PREVIOUSLY TRIED TO SELL ME A NEW CLUTCH FOR F150 PICKUP, IT TURNED OUT THAT FORD HAD ALREADY CREATED A $20 KIT THAT FIXED THE CLUTCH. ) SERVICE MANAGER SAID THEY WERE NOT GOING TO DO THE RECALL AND TOLD ME TO LEAVE. I ASKED TO SPEAK WITH THE DEALERSHIP OWNER THEY TOLD ME THAT HE WAS NOT IN. I CALLED THE DEALERSHIP10 MINUTES LATER AND THE OWNER WAS THERE. I HIGHLY SUSPECT I WAS LIED TO . I TOLD MIKE PALLATA THE OWNER I WANTED THE RECALL PERFORMED. HE TOLD ME THAT HIS DEALERSHIP WAS NOT GOING TO DO THE RECALL. MY EXPLORER IS ON THE ROAD WITH DEFECTIVE SEAT AND A DRIVERS DOOR THAT WILL NOT OPEN. FORD HAS REPLACED TWO SETS OF DEFECTIVE TIRES AND REPLACED A HOOD LATCH WITH ALL THESE DEFECTS WHY AM I TO THINK THE DOOR LATCH IS NOT ALSO A SAFETY DEFECT. I PREVIOUSLY LEASED A 97 FORD EXPLORER THE PASSENGERRS SEAT BROKE ON THIS ONE JUST LIKE ON THE 98. THEY WANTED ME TO PAY TO FIX THAT S

Fuel System, GasolineFire
Filed Sep 10, 200398,000 milesLA

FUEL LEAKED ONTO THE ENGINE, CAUSING A FIRE. THE LOCATION OF THE FUEL LEAK HAD NOT BEEN DETERMINED. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Sep 8, 2003105,754 milesGA

4.0L SOHC ENGINE FAILED WITHIN 9,000 MILES OF REPLACING TIMING CHAIN CASSETTE UNDER FORD PROGRAM OOM12. TOWED TO A FORD DEALERSHIP AND WAS TOLD THAT I WOULD NEED TO PAY 5,800 FOR A REBUILT ENGINE AND THERE WAS NOTHING THEY COULD DO WITH REGARD TO OOM12 WHICH IS A KNOWN PROBLEM WITH THE FORD 4.0L SOHC ENGINE FAILING PREMATURELY.*AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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