TAILGATE WHILE IN LIFTED POSITION FELL/FAILED DUE TO LEFT REAR BRACKET COMING OFF, CAUSING MINOR INJURY TO OWNER. CHILD ALMOST INJURIED DUE TO BRAKET FAILURE. *AK
1997 Ford Explorer complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1997 record →
GETTING ON HIGHWAY AT 55 MPH, STEERING WHEEL AND FRONT OF CAR BEGAN EXCESSIVE VIBRATING (SHAKING AND SPUTTERING). CAR CUT OFF AT SIDE OF ROAD. TOWED TO DEALER WHO SAID THEY NEVER HEARD OF SYMPTOMS AND COULD NOT REPRODUCE PROBLEM (AFTER 4 DAYS). ON DAY 4 THEY TOLD ME IT WAS MY DRIVESHAFT WHICH NEEDED TO BE REPLACED. CAR HAS NOT BEEN THE SAME SINCE AND STILL MAINTAINS A CONSTANT VIBRATING ALTHOUGH SIGNIFICANTLY DIFFERENT THAN FIRST EPISODE. CAR STILL HAS TROUBLES AT 70-75 MPHS.*AK
CONSUMER EXPLAINS THAT WHILE HAVING PARKED THE VEHICLE IN A DRIVEWAY WITH A SLIGHT INCLINE, DRIVER LEFT THE VEHICLE RUNNING IN PARK, WHILE STANDING IN THE DOORWAY THE VEHICLE ROLLED UP THE DRIVEWAY AND STRUCK ANOTHER VEHICLE. *JG
THREE TIRE FAILED, TIRES LEAK ON SIDE WALL NEXT TO TREAD
WHILE DRIVING ENGINE CHECK LIGHT WILL COME AND STAY ON. HAD TAKEN VEHICLE TO DEALER FOR REPAIRS, AND COULD NOT DETERMINE WHAT HAD CAUSED THE SITUATION. PLEASE PROVIDE MORE INFORMATION.*AK
WHILE DRIVING VEHICLE COMPLETELY SHUTSDOWN WITHOUT WARNING, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
AFTER THE CAR WAS BROKEN ON HIGHWAY 20 WEST, :MAKING A LOT OF NOISE [ SOUND LIKE THE FLAT , BUT LUCKY, THE TIRES ARE GOOD ] . THE CAR LOST CONTROL AND STOP NEAR THE EXIT , ABOUT 1 MILE TO THE " MILLBURY FORD DEALER ". , L LOOKED DOWN UNDER THE CAR : SEEING THE AXLE WHICH CONNECTED TO THE REAR DIFFDERENTIAL ASSEMBLY BY THE "U JOIN " WAS BROKEN , IT PULL APART , AND DROP ON THE GROUND . THEN CALL A TOW-TRUCK , AND A POLICEMAN STOPPED BY FOR GUIDING THE TRAFFIC TO AVOID ,PREVENT ACCIDENT ..ETC.. FOR SAFETY .*AK
WHILE DRIVING THE CAR ACCELLERATED OUT OF CONTROL. MY BRAKES & OTHER COMPONANTS BROKE IN MY ATTEMPTS TO STOP. LUCKILY I DID NOT CRASH, FLIP OR RUN SOMEONE OVER AS IT TOOK SEVERAL MILES TO STOP. I WAS TOWED TO FREEDOM FORD IN BEACON, NY WHERE THEY FOUND THAT THE FORD AIR FILTER BROKE AND WEDGED THE ACCELERATOR LINKAGE CAUSING THE CAR TO GO OUT OF CONTROL. I INCURRED BRAKE DAMAGE, TOWING, TRAVEL EXPENSES, AND SUBSEQUENT THRODDLE REPAIRS DONE AT PLEASANTVILLE FORD IN PLEASANTVILLE, NY.
FRONT AND REAR BRAKE PADS AND SHOES ARE PREMATURELY WEARING, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
WHEN DISENGAGING CRUISE CONTROL VEHICLE THROTTLES DOWN AND ACCELERATES. CONSUMER HAS TO DEPRESS BRAKES OR SHUT OFF CRUISE CONTROL. VEHICLE HAS AN AGGRESSIVE ACCELERATION. THIS HAPPENS INTERMITTENTLY. CONTACTED DEALER, AND DEALER URGED CONSUMER TO RECREATE PROBLEM FOR THEM TO CHECK IT OUT. *AK
AT 45,000 MILES TRANSMISSION HAD TO BE REPLACED. AT 70, 000 VEHICLE STARTED TO HESITATE. CONSUMER TOOK VEHICLE TO DEALER. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
IN CONTACTING FIRESTONE TO RECEIVE A REBATE FORM FOR REIMBURSEMENT OF THE REPLACEMENT OF THE WILDERNESS TIRE THAT BLOW OUT FOR ME, THE FIRSESTONE 800 NUMBER AND THE LOCAL FIRESTONE DEALER DOES NOT HAVE AND WILL NOT PROVIDE A COPY OF THE REIMBURSEMENT FORM. IT NICE THAT THERE IS A RECALL FOR THE 16 INCH TIRES, BUT A CUSTOMER CANNOT RECEIVE THE FORM FROM EITHER THE MANIFACTURER OR THEIR CORPORATE RETAIL OUTLET.*AK (TIRESIZE: 16)
WHEN APPLYING BRAKES HEARD A GRINDING NOISE. DEALER REPLACED BOTH FRONT HUBS AND SENSORS. *AK CONSUMER STATED THE FRONT BRAKE SENSORS ARE CONFUSED, THEY THINK THEY ARE ON WET PAVEMENT, WHEN REALLY DRIVING ON DRY PAVEMENT.*SLC
WINDSHIELD WASHER COMES ON INTERMITTENTLY WHILE DRIVING. VEHICLE TAKEN TO DEALER TWICE, MULTI FUNCTION SWITCH WAS REPLACED THE FIRST TIME. IT DID NOT REMEDY THE PROBLEM. SECOND TIME DEALER COULD NOT FIND CAUSE. *AK THE CONSUMER STATED THAT THE VEHICLE WAS AT THE DEALER FOR ONE DAY IN COLD WEATHER OUTSIDE, PROBLEM WAS REPLICATED AND THEY FOUND RELAYS OVERHEATING AND STICKING CAUSED BY SHORTED MALFUNCTION SWITCH ON PRIOR REPAIR AND THEY REPLACED BOTH RELAYS. *YH
CYLINDER HEADS OR HEAD GASGETS FAILED CAUSING COOLANT LEAK INTO CYLINDERS AND OUT EXHAUST. SUSPECT FAULTY HEATER VALVE LEAKED COOLANT CAUSING ENGINE TO OVERHEAT AND DAMAGE HEADS OR GASGETS.
CONSUMER WAS TRAVELING ABOUT 35MPH ON ROAD TO PASS ANOTHER VEHICLE., AND WITHOUT PRIOR WARNING, VEHICLE ACELLERATED ABOUT 100MPH. HAD FOOT ON BRAKES, BUT VEHICLE WAS STILL RUNNING. CONSUMER TURNED VEHICLE OFF. DEALERSHIP WAS AWARE OF PROBLEM. *AK
WELL, THE FIRST THING THAT STOPPED WORKING WAS THE THERMOSTAT, THEN THE WINDOW REGULATOR AND SEAT BEALT, I WENT TO THE DEALER AND JUST TO SEE THE PROBLEM I WAS CHARGED 160USD . I THINK IT'S UNFAIR BUT THEY SAID I HAD TO PAY AND NOTHING WAS DONE TO THE CAR. THE TIRES WERE REPLACED AT SEARS BECAUSE I WAS SCARED AND SIMPLY REPLACED THEM 4 MONTHS AFTER I BOUGHT THE CAR. I CALLED THE DEALER AND FIRESTONE RECALL BUT THEY ARE NOW ASKING FOR A DOT CODE IN WHICH SEARS DID NOT GIVE ME. NOW I AM ONLY ASKING TO PLEASE TRY TO REFUND SOMETHING. I WILL NEVER BUY A FORD VEHICLE BECAUSE THEY GIVE TOO MANY PROBLEMS AND THE DEALER GETS AWAY WITH PROBLEMS IN WHICH THEY NEED TO FIX BECAUSE THEY ARE FACTORY PROBLEMS. *AK (TIRESIZE: 15INCHES)
ACCELERATOR SUDDENLY AND UNCONTROLLABLY CAUSES VEHICLE TO GO FROM A STOPPED CONDITION, FOOT ON BRAKE, CRUISE CONTROL OFF. EXTREME BRAKING EFFORT AVOIDS COLLISION. PROBLEM PRESENTED TO FORD SERVICE AT DEALER, DIAGNOSTIC TESTS DONE AND NO REPAIR PROVIDED. FORD SERVICE DENIED KNOWLEDGE OF ANY SIMILAR PROBLEMS OF THIS TYPE AND OFFERED NO RECALL REPAIRS.*AK
THREE FIRESTONE WILDERNESS HT TIRE FAILURES. CONSUMER WAS TRAVELING 70 MPH ON DRY ROAD CONDITONS WHEN FRONT DRIVERS SIDE TIRE WENT FLAT WITHOUT WARNING. SECOND TIRE FAILURE WAS ON FRONT PASSENGERS SIDE. DEALER HAS BEEN CONTACTED. *AK CONSUMER STATED HE IS UNABLE TO GET ANY ASSISTANCE FROM FIRESTONE OR DEALER, CONSUMER HAS NOW REPLACED ALL 4 TIRES.*SLC
AFTER PARKING VEHICLE CONSUMER COULD NOT UNBUCKLE SEAT BELT. CONSUMER HAD TO CUT SEAT BELT TO FINALLY GET OUT OF VEHICLE.*AK
WHEN A MICHELIN DEALER RECENTLY REPLACED THE FOUR 16 INCH 255 FIRESTONE TIRES, HE COMMENTED THAT THE SPARE IS A FIRESTONE 15 INCH 225 TIRE. IS IT SAFE TO MIX THES SIZES? THE 16 INCH TIRES WERE ORIGINAL EQUIUPMENT ON THE CAR -- NOT PURCHASED AS AN OPTION. FORD HAS NOT RESPONDED TO MY INQUIRY. *AK
THE FAILURE OF THE THIRD BRAKE LIGHT WHICH IS AN LED (LIGHT EMITTING DIODE) ASSEMBLY IS A MAJOR SAFETY CONCERN. WHEN THE BRAKE LIGHT FAILURE WAS DISCOVERED I WENT TO THE MANUFACTURER'S DEALERSHIP TO HAVE IT REPAIRED. FIRST I WAS QUOTED A REPAIR PRICE 35 TIMES HIGHER THEN THE AVERAGE BRAKE LIGHT REPLACEMENT OR $350.00. ULTIMATELY, I HAD THE REPAIR DONE FOR $265.00 AFTER SOME SERIOUS DIALOGUE ABOUT THE COST OF THIS PART VERSUS NORMAL BRAKE LIGHT REPLACEMENTS. I EMPHASIED A PART COSTING $35 TIMES THE NORMAL BRAKE LIGHT BULB REPAIR SHOULD BE ENGINEERED TO LAST THE LIFE OF THE VEHICLE. IF IT DID NOT THEN IT MUST BE AN ENGINEERING OR MANUFACTUREING DEFECT. THE DEALERSHIP SAID FORD WOULD NOT RESPOND POSITIVELY TO MY ARGUEMENTS AND THE BEST THEY COULD DO WAS $265.00. I BELEIVE THE SAFETY ISSUE IS DRIVEN BY THE COST OF THIS ASSEMBLY. THERE MAYBE MANY FORD EXPLORERS ON THE ROAD WITH THIS DEFECTIVE PART, SIMPLY BECAUSE THE COST TO REPAIR IS PROHIBITIVE. IN SOME STATES VEHICLE INSPECTIONS ARE NOT REQUIRED UNTIL THE VECHICLE IS RESOLD AND THEREFORE THE PROBLEM COULD GO UNDECTED CREATING A SERIOUS RISK FOR THE DRIVER OF THE FAILING VEHICLE AND ANYONE FOLLOWING BEHIND. I SUGGEST A SAFETY ALERT BE ISSUED IF IT HAS NOT ALREADY BEEN DONE GIVING CONSIDERATION TO THE NUMBER OF LED ASSEMBLIES, BRAKE LIGHT FAILURES AND THE COST OF THE REPAIR THAT A RECALL ALSO BE CONSIDERED.*AK
THERE'S A WINDING AND GRINDING NOISE WHENEVER TRAVELING AT HIGH SPEEDS. IT IS AN INTERMITTENT PROBLEM WITH VEHICLE GOING INTO REVERSE WITHOUT WARNING.*AK
HAD STARTED VEHICLE & SHIFTED INTO REVERSE AND TRANSMISSION LOCKED UP. RESHIFTED BACK TO DRIVEAND THEN INTO REVERSE AGAIN TRANSMISSION LOCKED UP. WHEN IT HAPPENED A THIRD TIME, TRANSMISSION DAMAGED LEFT FRONT TIRE. VEHICLE NOW AT DEALERSHIP. *AK
CAM TENSIONER BROKE. METAL PIECE FROM TENSIONER RAN THROUGH ENGINE AND DAMAGED IT. THERE WAS A RECALL ON VEHICLE'S MAKE/MODEL; BUT, CONSUMER'S VEHICLE WAS NOT INCLUDED BECAUSE IT EXCEEDED 100000 MILE WARRANTY. CONSUMER BOUGHT VEHICLE AND DIDN'T KNOW RECALL.*AK
VEHICLE WOULD PULL TO THE RIGHT WHILE DRIVING 35MPH. HAVE TAKEN TO DEALERSHIP TO CHECK ON ALIGNMENT. INFORMED NOT ALIGNMENT. MECHANIC INDICATED PROBLEM IWAS LOCATED IN WHEEL HUB. IT WAS NOT REPAIRED.*AK
WHILE MAKING A SLOW TURN TO PARK THERE WAS A LOUD NOISE. VEHICLE STOPPED , CONSUMER TRIED TO BACK UP, BUT AGAIN VEHICLE DID NOT MOVE. CONSUMER SAW LEFT FRONT WHEEL WAS TILTED TO ONE SIDE. HAD VEHICLE TOWED TO DEALER WHO NOTICED THE FRONT STEERING KNUCKLE HAD BROKEN.*AK
THE TREAD OF THE LEFT REAR TIRE SEPARATED CAUSING THE VEHICLE TO VEER OFF THE ROADWAY, THE DRIVER OVERCORRECTED TO RETURN TO THE ROAD WHICH CAUSED THE VEHICLE TO ROTATE CLOCKWISE, UPON THE VEHICLE SLIDING THE LEFT REAR TIRE BECAME DEFLATED AND THE WHEEL BEGAN TO GOUGE INTO THE ROADWAY CAUSING THE VEHICLE TO OVERTURN SEVERAL TIMES, THE DRIVER SUSTAINED CONTUSIONS AND ABRASIONS TO HIS ARMS AND UPPER TORSO AREA, THE LEFT REAR OCCUPANT WAS EJECTED FROM THE VEHICLE ANS SUSTAINED CONTUSIONS AND ABRASIONS TO HIS HEAD, NECK, ARMS AND LEGS, THE OTHER THREE OCCUPANTS SUSTAINED FATAL INJURIES(ATTORNEY FOR CLIENTS, FLORIDA HIGHWAY PATROL INVESTIGATION, FIRESTONE, NO OTHER TIRE INFO GIVEN)
ACCELERATOR PEDAL FELT LOOSE, PULLED OVER AND EXAMINED. THE BRACKET ON WHICH THE PEDAL WAS MOUNTED HAD COMPLETELY BROKEN OUT FROM THE FIREWALL OF THE VEHICLE. UPON EXAMINATION, THE BRAKET HAD BEEN ATTACHED WITH THREE SPOT WELDS.*AK
THE ORIGINAL DRYER UNIT WAS WRAPPED WITH A PIECE OF RUBBER. THIS PART, AS A NORMAL PART OF IT'S OPERATION WILL SWEAT. THIS PIECE OF RUBBER HELD THE CONDENSATION TO THE UNIT AND CAUSED THE DRYER TO RUST. THE REPLACEMENT PART DOES NOT HAVE THIS RUBBER WARPPING. I BELIEVE THAT THE ORIGINAL PART WAS DESIGNED TO FAIL.*AK
PASSENGER'S SIDE FRONT SEAT BELT DOES NOT RELEASE WHEN SEAT BELT BUTTON IS PUSHED TO DISENGAGE.*AK
BRAKES WOULD MAKE A GROANING SOUND AND PEDAL WOULD VIBRATE WHEN APPLYING BRAKES. VEHICLE WAS TAKEN TO DEALER SHOP, AND HAD BOTH FRONT CALIPER AND PADS REPLACED. BUT, STILL MAKING NOISE. VEHICLE WAS RETURNED TO DEALER SHOP. DEALER INFORMED CONSUMER THAT ABS SENSOR NEEDED TO BE REPLACED. SEEKING ASSISTANCE FROM NHTSA, IS IT NORMAL WEAR FOR THIS PART TO GO OUT UNDER 40,000 MILES. *AK *SLC
CONSUMER REPLACED ALL THE FIRESTONE WILDERNESS AT TIRES, DUE TO CRACKS AROUND THE TREAD IN DEC 2000, HOWEVER IN MAY 2001 THE ORIGINAL TIRES WERE RECALLED AND CONSUMER IS NOW SEEKING REIMBURSEMENT, BUT IS GETTING THE RUN AROUND FROM THE DEALER.*JB
PRIOR TO RECALL, CONSUMER EXPERIENCED A TIRE BLOW OUT AND REPLACED ALL FOUR TIRES, CONSUMER WAS DENIED REIMBURSEMENT BECAUSE THE TIRE BLEW OUT BEFORE THE RECALL.(FIRESTONE TIRES)*JB
THE CRANKSHAFT FELL OUT WHILE DRIVING, AS THE CRANKSHAFT FELL OUT IT CAUSED THE VEHICLE TO LOCKUP RESULTING IN THE VEHICLE NOT STEERING OR BRAKING VERY WELL. NLM
NEW ENGINE NEEDED. I HAVE HAD FORD REPLACE THE CAM TENSIONERS, ONLY TO HAVE HAD IT FAIL NOW FOR THE 3RD TIME IN 8 MOS. I AM GOING TO REQUEST THE ENGINE BE REPLACED AT DEALER COST, AS IT WAS A RECALLED PART. THE WARRANTY WAS EXTENDED TO 72K MILES BACK IN JAN 0F '01. I NOW HAVE 90K AND THE PROBLEM HAS REOCURRED. THE PROBLEM WAS NEVER REALLY CORRECTED, SO ITS MY OPINION THAT FORD IS OBLIGATED TO CORRECT THIS. WAS TOLD ENGINE NEEDS REPLACEMENT. HAVE HAD A CONSTANT 'TICKING' SINCE PURCHASED. NOW VERY LOUD CLATTERING AND 'RAPPING' NOISES IN TIMING CHAIN AREA. I WAS TOLD THERE ARE 6 CHAINS ON THIS ENGINE AND THEY ONLY REPLACED THE FRONT, SAYING IF THE BACK ONES ARE BAD, THE ENGINE NEEDS TO BE REPLACED...AND THAT THAT IS THE PROBLEM SINCE THE FIRST 2 REPLACEMENTS HAVE GONE BAD AGAIN.*AK
FORD DEFINITELY HAS AN ENGINEERING PROBLEM. IS THE NHTSA GONNA DEAL WITH IT OR, ARE WE GOING TO WAIT TILL WE HAVE ANOTHER WILDERNESS TIRE ISSUE. MY EXPLORER HAS CONSISTENTLY SHOWN SEVERE SKIP/MISS FOR THE PAST 2-MONTHS. AT FIRST INDICATION....I SCHEDULED IT IN TO MY LOCAL DEALER (ROCHESTER AUTO COLLECTION - A DIVISION OF FORD), WHO DETERMINED THAT IT NEEDED NEW IGNITION WIRES. (MIND YOU, THIS VEHICLE ONLY HAS 42,000 ORIGINAL MILES, AS I BOUGHT IT NEW). THREE HUNDRED BUCKS LATER, I NOTICE THE VEHICLE PERFORMING NO BETTER ON THE DAY I PICKED IT UP. SO....WE SCHEDULE A SECOND VISIT. DURING THAT VISIT, THEY "DINK AROUND" WITH THE THROTTLE. AGAIN, THE DAY I PICKED IT UP, I NOTICED IT WAS NO BETTER. SO....IN WE GO FOR A THIRD VISIT. DURING THAT VISIT I AM ADVISED THAT THE TIMING CHAIN TENSIONER HAS BROKEN OFF AND THAT THEY WILL NEED TO PULL THE ENGINE OUT TO REPAIR. SO, WE SCHEDULE THAT 3-DAY SERVICE VISIT. AND HERE I AM TODAY.....AFTER HAVING PICKED UP THE VEHICLE, AND NOW IT IS WORSE!! THIS IS A $30,000 VEHICLE WITH 43,000 MILES THAT RUNS WORSE THAN MY SON'S '95 CAVALIER. AS I REVIEW THE DATABASE OF CONSUMER COMPLAINTS, I NOTE MANY, MANY ISSUES RELATING TO THIS TIMING BELT TENSIONER. SO......WHEN IS THE NHTSA GONNA STEP UP TO THE PLATE, AND MAKE FORD GET THEIR "DUCKS IN A ROW" AND FIX THIS ISSUE. AS IT IS RIGHT NOW, BETWEEN THE TIRE INCIDENT AND THEN THIS, I SINCERELY DOUBT I WILL EVER BUY A FORD AGAIN. *TR
WHEN VEHICLE IS SITTING OR MOVING THERE IS A TICKING NOISE COMING FROM ENGINE. VEHICLE WAS AT REPAIR SHOP, AND MECHANIC TOLD CONSUMER THAT VEHICLE NEEDED A CAM CHAIN GUIDE. DEALERSHIP WAS AWARE OF PROBLEM.*AK DEALER REPLACED THE TIMING CHANIN, ALSO THE BRAKE LIGHT WAS INOPERATIVE.*JB
AN UNKNOWN CAUSE LEAD TO THE HEAD GASKET CRACKING AND THE CYCLINDERS BLOWING-OUT ON THE VEHICLE, WHICH NOW REQUIRES A NEW ENGINE. VEHICLE WAS PURCHASED WITH 46M MILES AND THE RETURN OF A LEASE ORIGNATED WITH THE DELAERSHIP THAT SOLD THE SAME VEHICLE TO US. THIS WAS FORD CERTIFIED LEASE VEHICLE WE WERE TOLD, WHICH MEANS IT SUPPOSEDLY WNET THROUGH THE HIGHEST INSPECTION UPON IT BEING TURNED IN FROM THE LEASE. THE VEHICLE BROKE-DOWN ON 8/12/01 ON BUSY INTERSTATE 84 AT THE JUCTION OF THE MERGE OF INTERSTATE 91 AND 84, STRANDING MY WIFE ( WHO WS DRIVING) BETWEEN TWO HEAVILY USED HIGHWAYS. BOTH THE DEALERSHIP AND FORD HAVE REFUSED TO TAKE RESPONSIBILITY FOR THE INHERENT DEFECT IN THE MANUFACTURING OF THE VEHICLE. ACORDIG TO THE DEALERSHIP A THEIR FORD REPRESENTATIVE, TARYN, STATED FORD REFUSES TO PAY FANY PART OF THE REPAIR BECUSE THE VEHICLE WAS BOUGHT USED AND WE DID NOT DO OUR SERVICE (OIL CHANGES) WITH THE DEALERSHIP, ALTHOUGH WE DID DO SO AT OTHER PLACES. WE WANT FORD AND THE DELEARSHIP TO PAY FOR THE FULL COST OF REPAIRING THIS VEHICLE.*AK
WHILE TRAVELING AND WHEN DEPRESSING GAS PEDAL IT WAS STUCK ,CAUSING VEHICLE NOT TO GAIN ANY SPEED. PLEASE PROVIDE FURTHER INFORMATION.*AK
THE VEHICLE PULLED TO THE RIGHT AND THE CONSUMER NOTICED A MAJOR SHIMMY WHICH CAUSED THE STEERING WHEEL TO SHAKE RESULTING IN FRONT TIRES MAKING NOISE. THE CAUSE WAS DISCOVERED TO BE A MISSING PART CALLED A CAMBER KIT. THE CONSUMER WANTS A REFUND FROM THE MANUFACTURER OF THE VEHICLE FOR FIXING THIS PROBLEM. *YH
TREAD SEPARATION - TIRES REPLACED BY DEALER MIKE DAVIDSON FORD, JACKSONVILLE, FL. FIRESTONE CONTACTED - STATED THAT TIRE IS NOT INCLUDED IN RECALL - ONLY SUBJECT TO STANDARD WARRANTY; REQUESTED THAT TIRE THAT FAILED BE SHIPPED TO FIRESTONE, NORCROSS, GA FOR INSPECTION. WITH THIS TIRE FAILURE, I HAD 4 TIRES REPLACED WITH ANOTHER BRAND AS A SAFETY ISSUE. *AK (DOT NUMBER: W2UUIPO237 TIRESIZE: P225-70R15)
WHILE TRAVELING APPROXIMATELY 50 MPH THROTTLE STUCK IN AN OPEN POSITION PREVENTING THE DRIVER FROM BEING ABLE TO SLOW VEHICLE DOWN IMMEDIATELY. THERE WAS NO CRASH AND NO INJURIES. DEALERSHIP HAS PREVIOUSLY PERFORMED RECALL 00V422000 ON THIS VEHICLE. AK THIS IS THE THIRD THROTTLE BODY INSTALLED ON VEHICLE, CONSUMER STATES THE BRAKES DID STOP THE VEHICLE. *SLC
VEHICLE STALLED AT 25 MPH, ALSO , WHEN GOING OVER A SMALL BUMP RPMS WENT UP TO 4000-5000. MECHANIC THOUGHT VEHICLE STALLING WAS AN ELECTRICAL PROBLEM, NOT TAKEN TO DEALER YET.*AK
WHEN TURNING THERE WOULD BE MOANING NOISES. NO EFFECT ON STEERING ABILITY. TOOK VEHICLE TO FIRST DEALER, AND MECHANIC COULD NOT LOCATE CAUSE. AT AN INDEPENDENT MECHANIC WAS INFORMED INNER TIE ROD WAS CAUSING MOANING NOISES.*AK
ACCELERATOR THROTTLE WOULD STICK WHEN PEDAL IS PRESSED. PROBLEM ONLY HAPPENS WHEN AT A STOP LIGHT OR SIGN, AND THEN LEAVING. HAVE BEEN TO DEALER , AND MECHANIC INDICATED THAT THROTTLE CABLE WAS CAUSING THE PROBLEM, AND NEEDED TO BE REPLACED.*AK
THE CONSUMER REPLACED FOUR FIRESTONE WILDERNESS ATX TIRES DUE TO TREAD SEPARATION PRIOR TO RECALL. THE CONSUMER RECEIVED RECALL NOTICE AND REQUESTED FIRESTONE TO REIMBURSE HER FOR TIRES PURCHASED, BUT FIRESTONE REJECTED THE REQUEST, FIRESTONE STATED THAT CONSUMERS TIRES WERE NOT APART OF THE SAFETY RECALL AND ALSO THE TIRES WERE PURCHASED PRIOR TO JANUARY 1,2000, FIRESTONE TIRE SIZE 235/75R15. *YH
DOOR HANDLES ON FRONT PASSENGER AND REAR PASSENGER DOORS WILL NOT UNLOCK FROM INSIDE OF VEHICLE, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
ON THE FIRST OCCASION, THE HEADLIGHTS WOULD GO OUT WHEN THE TURN SIGNAL WAS TURNED ON. THE VEHICLE WAS OUT OF WARRANTY(OVER 36,000 MILES) SO WE HAD OUR REGULAR MECHANIC REPAIR, BUT WE ASKED TO KEEP THE REPLACED PART. THE MOST RECENT PROBLEM (ONLY 11/2 YEARS& APPROX 8000 MILES LATER)WAS THAT THE WINDSHIELD WIPERS WOULD NOT WORK. THIS TIME WE TOOK IT TO A FORD DEALER. THE SERVICE MANAGER MENTIONED THAT THERE HAD BEEN A PROBLEM WITH THIS PART AND THAT FORD HAD MADE AN UPGRADE, BUT NO RECALL HAD BEEN ENACTED. AGAIN WE ASKED TO KEEP THE REPLACED PART (BOTH ARE FORD PARTS#13K359). IF THERE ARE ANY QUESTIONS REGARDING THIS CLAIM, PLEASE LEAVE MESSAGE ON HOME PHONE, OR CONTACT DIANE RUTT BETWEEN THE HOURS OF 9-5 AT 717 336-7534.*AK
EVER OWNER I KNOW WHO OWNS A FORD EXPLORER HAS A FAILURE ON THIS VALVE. I FEEL THIS SHOULD BE RECALLED BY FORD.*AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1997 Ford Explorer → · Every Explorer year → · How the figures are calculated →