Page 3 of 17 · complaints 101–150 of 843

1995 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1995 record →

Steering › Linkages › Tie Rod Assembly
Filed Apr 22, 2004KS

WHILE TURNING RIGHT OR LEFT AT LOW SPEEDS VEHICLE SHOOK. CONSUMER DROVE THE VEHICLE TO A BODY SHOP FOR INSPECTION, AND MECHANIC DETERMINED THAT THE TIE RODS NEEDED TO BE REPLACED. *AK

Air Bags
Filed Apr 19, 2004115,000 milesNY

WHILE DRIVING AIRBAG WARNING LIGHT APPEARED ON THE DASHBOARD INTERMITTENTLY. *AK

Power Train › Automatic Transmission
Filed Apr 16, 200480,000 milesVA

OVER DRIVE LIGHT FLASHING, TRANSMISSION IS SLIPPING AND NOISY BETWEEN 1ST AND 2ND GEAR ,AND ALSO WHEN IT STOPS. *AK

Seats › Front Assembly › Recliner
Filed Mar 18, 2004IA

WHILE DRIVING DRIVER'S SEAT AUTOMATICALLY RECLINED, LAYING THE BACK OF THE SEAT COMPLETELY DOWN. THERE WERE NO ACCIDENTS. HOWEVER, THERE WAS RECALL 03V281000 ON THIS ISSUE. *AK

Interior Lighting
Filed Mar 3, 200472,000 milesID

DOME LIGHT WILL NOT TURN OFF, CAUSING POOR VISIBILITY TO THE DRIVER WHILE DRIVING AT NIGHT. VEHICLE WAS TAKEN TO THE DEALER WHO COULD NOT DETERMINE THE CAUSE OF THE PROBLEM BECAUSE THE LIGHT TURNED OFF BEFORE ARRIVING AT THE DEALERSHIP. AFTER LEAVING THE DEALERSHIP THE LIGHT TURNED BACK ON AND WOULD NOT SHUT OFF. *AK

Electrical System
Filed Feb 6, 200430,000 milesIN

I HAVE A 1995 FORD EXPLORER THE WINDOWS WORK SOMETIMES YOU MIT DRIVE A BLOCK THAN THAY DON'TAND THE 4/4 WILL THE SAME THING . MY SON HAS 1995 EXPLORER IT WILL DO THE SAME THING IS THERE A RECALL IF NOT THER SHOUGH BE THANK YOU . *AK

Seats
Filed Jan 16, 2004122,050 milesTN

ON OUR 1995 FORD EXPLORER 4 DOOR XLT, THE MAIN VERTICAL SUPPORT OF THE DRIVER'S SEAT BACK BROKE UNDER NORMAL STRESS (LEANING BACK). A SIMILAR PROBLEM WAS ADDRESSED BY FORD RECALL #03504 (NHTSA 03V281000) FOR MODEL YEARS 1998-2002. FORD IS SAYING THAT THERE IS NO RECALL IN EFFECT FOR OUR MODEL YEAR AND IS PROVIDING NO HELP. *CB

Seats › Front Assembly › ReclinerCrash
Filed Dec 17, 2003141,000 milesIN

DRIVER'S SEAT RECLINER BOLT BROKE, CAUSING THE DRIVER TO LOSE CONTROL OF VEHICLE AND HIT THE SIDE OF A RESIDENCE. *AK

Power Train › Automatic Transmission
Filed Dec 2, 2003IL

VEHICLE EXHIBITED HESITATION WHILE SHIFTING, THEN, THE PICK UP WAS SLOW. SIX MONTHS AGO CONSUMER HEARD A CLANKING SOUND AT SLOW SPEED. CURRENTLY, THERE WAS DELAY WHEN SHIFTING TO DRIVE AND REVERSE. ALSO, INTERMITTENTLY VEHICLE WOULD NOT SHIFT WHILE DRIVING. MECHANIC STATED TRANSMISSION NEEDED TO BE REPLACED.*AK

Power Train › Transfer Case (4-wheel Drive)
Filed Nov 6, 200380,000 milesMI

HAVE HAD EXTENSIVE TRANSMISSION AND TRANSFER CASE PROBLEMS WITH THIS VEHICLE. I HAVE REPLACED THE TRANSMISSION THREE TIMES. *AK

Power Train › Automatic Transmission › Torque Converter
Filed Sep 27, 200391,000 milesMN

I HAVE A 1995 FORD EXPLORER THAT HAS HAD MANY PROBLEMS..CURRENTLY I AM HAVING TROUBLE WITH THE COVERTER CLUTCH. I HAVE CHECKED INTO THIS AND IT SEEMS THAT MANY EXPLORERS ARE HAVING THIS SAME TROUBLE. I WROTE A LETTER TO FORD MOTORS COMPANIES AND RECIEVED A PHONE CALL FROM THEM TELLING ME HOW SORRY THEY WERE TO HEAR OF MY COMPLAINTS... I THINK THIS IS PRETTY POOR THAT THEY WON'T DO SOMETHING ABOUT THIS

Wheels › Lugs/Nuts/Bolts/StudsCrash
Filed Sep 23, 2003OH

PASSENGER REAR TIRE CAME OFF OF VEHICLE.*MR *TS THE CONSUMER STATED THE VEHICLE HAD BEEN SERVICED THE DAY BEFORE, ALL OF THE WHEELS WERE REMOVED BECAUSE THE BRAKES HAD TO BE SERVICED AND IT WAS POSSIBLE THE LUG NUTS WERE NOT PROPERLY RE-TORQUED. *JB

Vehicle Speed Control › Accelerator Pedal
Filed Sep 4, 2003137,000 milesPA

MY 1995 FORD EXPLORER HAS THE ACCELERATOR PEDEL STICKING AT HIGH RPM WHICH CAUSES THE VEHICLE TO LOCK WIDE OPEN THROTTLE RESULTING IN THE VEHICLE SPEEDING OUT OF CONTROL. THE VEHICLE CANNOT BE STOPPED EVEN BY STANDING ON THE BRAKE PEDEL WITH BOTH FEET. THIS HAS HAPPENED SEVERAL TIMES. THROTTLE CAN BE UNSTUCK ONLY BY STOMPING ON THROTTLE SEVERAL TIMES.*AK

Electrical System › Wiring › Interior/Under DashFire
Filed Aug 29, 2003FL

WHILE DRIVING AT 30 MPH VEHICLE CAUGHT ON FIRE IN THE STEERING COLUMN. *AK

Vehicle Speed Control
Filed Aug 15, 2003CA

WHEN PROCEEDING THROUGH A LIGHT WHILE TURNING, THE TRUCK ACCELERATED. AS THE DRIVER APPLIED THE BRAKES THE TRUCK SLOWLY ROTATED BLOCKING THE SECOND LANE. INADVERTENTLY, THE DRIVER SHIFT GEARS INTO REVERSE THEN NEUTRAL WHICH BROUGHT TRUCK BACK TO NATURAL IDLE. TRUCK DIAGNOSED "AIR IDLE CONTROL VALVE" STUCK IN OPEN POSITION AND NOW NEEDS TRANSMISSION REPLACED. PLEASE DESCRIBE DETAILS. *TS SINCE THE AIR IDLE CONTROL VALVE WAS REPLACED, THE VEHICLE EXPERIENCED SUDDEN ACCELERATION. THE CONSUMER WAS CONCERNED ABOUT THE SPEED CONTROL CABLES THAT WERE RECALLED ON THE 1999 EXPLORERS. *SCC

Seat Belts › Front › Buckle Assembly
Filed Aug 14, 2003FL

THE DRIVER'S SIDE SEAT BELT LATCH WILL NOT STAY ENGAGED IN THE BUCKLE. THE LATCH CONTINUES TO UNLOCK AND RELEASE FROM THE BUCKLE. DEALER HAS BEEN NOTIFIED OF THE PROBLEM. *AK

Seats › Front Assembly › Recliner
Filed Aug 9, 2003137,315 milesNC

THE DRIVERS SIDE SEAT BOLT ON MY VEHICLE BROKE, WHILE I WAS DRIVING ACROSS A SCHOOL PARKING LOT. THIS CAUSED MY SEAT TO QUICKLY FALL BACK TO THE RECLICED POSITION. I WAS ABLE TO MAINTAIN CONTROLL BY PULLING MYSELF BACK TO THE UPRIGHT POSITION. THIS IS A SCARY SITUATION. THANKFULLY I WAS NOT TRAVELING AT HIGHWAY SPEEDS AND NO ONE WAS HURT.*AK

Seats › Front Assembly › ReclinerCrash1 injured
Filed Aug 4, 200398,200 milesAZ

FAILURE OF THE DRIVER'S SEAT RECLINER MECHANISM IN A CRASH. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Aug 4, 200391,000 milesPA

1995 FORD EXPLORER STALLS WITHOUT WARING AT ANY GIVEN TIME,WHETHER AT IDLE OR DURING ACCELERATION. HAS BEEN CHECKED OUT BY LOCAL FORD DEALERSHIP WHERE NO PROBLEMS HAVE BEEN FOUND.*AK

Vehicle Speed Control › Accelerator PedalCrash1 injured
Filed Aug 1, 2003112,663 milesTN

CONSUMER STATES WHILE COMING INTO LONG DRIVEWAY THE ACCELERATOR PEDAL GOT STUCK ATTEMPTED TO BRAKE WITH PEDAL AND EMERGENCY BRAKE. DROVE INTO BRICK WALL.NEITHER ONE OF THE AIR BAGS DEFLACTED. DEALER NOTIFIED.*AK *CB

Power Train › Automatic Transmission
Filed Jul 29, 2003PA

CONSUMER STATES THAT TRANSMISSION SLIPS WHEN TRYING TO ACCELERATE. DEALER NOTIFIED. *AK

Electrical System › Wiring › Interior/Under DashFire
Filed Jul 28, 2003136,000 milesCA

WHILE DRIVING, THE VEHICLE CAUGHT ON FIRE, WHICH STARTED UNDERNEATH THE DASHBOARD. THE DEALER WAS NOTIFIED. *AK THE CONSUMER SUPPLIED A FIRE REPORT. *SCC *JB

Service Brakes, Hydraulic
Filed Jul 28, 2003100,028 milesTN

CONSUMER STATES WHEN ROAD IS WET BRAKES ARE INOPERATIVE. DEALER NOTIFIED. *AK

Tires › Sidewall
Filed Jul 25, 200330,000 milesPA

THE VEHICLE EXPERIENCED A PROBLEM WITH THE GOODYEAR WRANGLER RTF TIRE MODEL # P235/75R15. THE TIRES HAD CRACKS AND BUBBLES ON THE SIDE WALL. THE MANUFACTURER WAS CONTACTED AND THEY REPLACED THE TIRES. *NLM THESE WERE REPLACEMENT TIRES FOR THE RECALLED FIRESTONE TIRES. *SCC *JB

Suspension
Filed Jul 16, 2003FL

FORD MOTOR COMPANY OFFERED TO REIMBURSE THE CONSUMER FORTY FIVE DOLLARS FOR REPAIRS DONE INSTALLING THE FRONT SWAY BAR LINKS. FORD MOTOR COMPANY WOULD ONLY DO THIS IF THE CONSUMER EXECUTED AND DELIVERED A GENERAL RELEASE FOR ANY AND ALL CLAIMS THAT SHE MAY HAVE HAD AGAINST THEM. * PH *JB

Seat Belts › Front › Buckle Assembly
Filed Jun 26, 2003CA

THE DRIVER SIDE SEAT BELT BUCKLE FAILED TO LATCH PROPERLY. *JB MOVEMENT BY THE DRIVER CAUSED THE BUCKLE TO RELEASE. THIS WAS A SUDDEN PERMANENT FAILURE OF THE SEAT BELT LOCK. *SCC *JB

Suspension › Front › Springs › Torsion Bar
Filed Jun 23, 2003138,000 milesWA

ON JUNE 7, 2003 THE RIGHT SIDE TORSION BAR BROKE COLLAPSING THE FRAME ONTO THE RIGHT FRONT TIRE. A METAL INSPECTOR HAS INSPECTED THE PART AND INDICATED THAT IT IS A MANUFACTURING DEFECT. I WENT TO MY FORD DEALER, THE PARTS MANAGER AT THE DEALERSHIP SAID TOO BAD IT HAPPENED NOW BECAUSE MY CAR IS A 1995 AND THE WARRANTY IS UP WITH NO COVERAGE FOR REPLACING THIS PART. WE WILL NEED TO PURCHASE BOTH THE RIGHT HAND PART AS WELL AS THE LEFT HAND PART #S F57A-BC RUB & F57A-BC LUB AND HAVE THEM INSTALLED. I CAN SEND PICTURES OF THE DEFECTIVE PART. *JB

Power Train › Automatic Transmission
Filed May 27, 2003103,310 milesNY

PROBLEMS WITH O/D LIGHT FLASHING, TRANSMISSION SHIFTS HARD. *MR

Tires › Tread/Belt
Filed May 17, 200390,500 milesFL

WHILE TRAVELING ON THE HIGHWAY AT HIGHWAY SPEED, PASSENGER SIDE REAR TIRE ( FIRESTONE RADIAL ATX P235/75R15 ) HAD FULL TREAD SEPARATION FROM TIRE. WAS ABLE TO SLOW AND PULL OFF OF THE SIDE OF THE HIGHWAY ONLY TO FIND DAMAGE TO THE RIGHT REAR OF MY '95 FORD EXPLORER. TREAD PIECE HAD COME OFF THE TIRE AND UP HITTING THE LOWER PORTION OF THE FENDER BENDING IT UPWARD TOWARD THE SUPPORTS FOR IT AND THEN HITTING THE PASSENGER REAR TAIL LIGHT COMPLETELY BREAKING IT ENOUGH TO NEED FULL REPLACEMENT. AFTER HITTING THE LIGHT, IT CAME DOWN AND HIT THE PASSENGER REAR DOOR WINDOW AND LEAVING MULTIPLE BLACK TIRE/RUBBER MARKS DOWN THE DOOR TILL IT HIT THE RUNNING BOARD ON THE SIDE.*JB

Power Train › Automatic Transmission1 killed
Filed May 14, 2003103,310 milesNY

O/D LIGHT FLASHING/TRANSMISSION FAILURES. *NLM

Latches/Locks/Linkages › Doors › Latch
Filed Apr 26, 2003100,000 milesOR

EACH OF THE 4 DOOR LOCK MECHANISMS (PASSENGER & DRIVER) HAVE BROKEN AT ONE TIME AFTER 100,000 MILES, PREVENTING THE OCCUPANT OF THAT SEAT FROM OPENING THE CAR DOOR FROM THE INSIDE. DOORS COULD BE OPEN FROM THE OUTSIDE (BY ROLLING THE WINDOW DOWN AND OPENING IT USING THE OUTSIDE DOOR HANDLE). THE DRIVER'S DOOR LOCK IS CURRENTLY BROKEN - IF THE DRIVER IS INSIDE WITHOUT KEYS (KEYS ARE NECESSARY TO TURN ON POWER SO THE DOOR WINDOW CAN BE ROLLED DOWN), HE MUST THEN CLIMB OVER THE CENTER CONSOLE TO EXIT THROUGH THE PASSENGER DOOR. AS MENTIONED, THE DRIVER SIDE DOOR LOCK IS CURRENTLY NON-OPENABLE FROM THE INSIDE, BUT ALL OTHER DOORS HAVE HAD THE SAME DEFECT. THERE IS A NEOPRENE DOOR LOCK PART THAT BREAKS AFTER 100,000 MILES OR SO (I WOULD GUESS), WHICH CAUSES THIS PROBLEM. *NLM

Electrical System
Filed Apr 17, 2003100,000 milesVA

THE ELECTRICAL MODULE FAILED. *JB

Steering › Hydraulic Power Assist System
Filed Apr 9, 2003CA

THE VEHICLES POWER STEERING FLUID LEAKED AND CAUSED LOSS OF POWER STEERING. *NLM

Seats › Front Assembly › Recliner
Filed Apr 3, 2003CA

THE RECLINER ON THE DRIVERS SEAT BROKE, WHICH CAUSED THE SEAT TO RECLINE BACKWARDS, THE DEALER REPLACED THE BOLT. *JB

Unknown or Other
Filed Mar 21, 2003120,000 milesIL

ENVIRONMENTAL CONTROL SYSTEM, 1995 FORD EXPLORER -AIR FLOW BLEND DOOR FAILURE CAUSED WINDSHIELD TO COMPLETELY FOG OBSCURING VIEW FORCING EMERGENCY PULL OVER AND STOP ON INTERSTATE. OTHER DRIVERS WERE FORCED TO TAKE EVASIVE ACTIONS TO AVOID COLLISION. *NLM

Vehicle Speed ControlCrash2 injured
Filed Mar 18, 2003121,170 milesCA

I WAS DRIVING A 95 FORD EXPLORER SOUTH BOUND ON US 95 AT APPROXIMATELY 70 MPH, WHEN THE VEHICLE BEGAN ACCELERATING ON IT'S OWN. WHEN I TOOK MY FOOT OFF THE ACCELERATOR THE VEHICLE KEPT ACCELERATING ON IT'S OWN EVEN WITH THE CRUISE CONTROL OFF AND MY FOOT OFF THE ACCELERATOR PEDAL. I THEN TRIED TO APPLY THE BRAKES BUT SINCE THE VEHICLE WAS ACCELERATING THE EXPLORER JUST SHOOK. I ALSO DOUBLE CHECKED THE CRUISE CONTROL AND IT WAS IN FACT OFF AND TRIED TO PUMP THE GAS TO SEE IF THE PEDAL WAS STUCK BUT NEITHER WORKED. WHEN THE VEHICLE REACHED APPROXIMATELY 85 MPH I ATTEMPTED TO SHIFT INTO NEUTRAL WHEN THE VEHICLE SKIDDED OUT OF CONTROL. THE SKID MARK WAS ABOUT 350 FEET LONG AND THEN THE EXPLORER LEFT THE ROAD AND ROLLED A FEW TIMES UNTIL IT CAME TO A STOP ON THE DRIVER'S SIDE WITH THE ENGINE STILL ROARING. THE ENGINE ONLY STOPPED WHEN PASSENGER TURNED OFF THE IGNITION KEY SINCE THE DRIVER WAS UNCONSCIOUS. *JB

Unknown or Other
Filed Feb 21, 200382,848 milesNJ

TENSIONER BELT WAS GOING INTO IT'S FRAME HOLDER. WHILE OPENING THE HOOD AND TRUCK RUNNING SERPENTINE BELT MIGHT HAVE BREAK HAVE BEEN CUT APART AND INJURING THE PERSON LOOKING FOR THE PROBLEM. 3-OTHER EXPLORER HAD THE SAME PROBLEM WHILE I WAS WITH THE MECHANIC.

Power Train › Automatic Transmission
Filed Feb 21, 200363,957 milesNJ

TRANSMISSION FAILED. FROM PARK TO REVERSE OR DRIVE TOOK 8-10 SEC'S FOR IT'S POSITION. DEALER SAYS NOTHING WRONG. TRANS. SPECIALISTS CHARGED $2500.00 FOR REBUILT FORD TRANS.

Suspension › Front
Filed Feb 17, 2003122,000 milesNJ

FRONT SUSPENSION; THE RIGHT FRONT WHEEL AND STERRING WHEEL VIBRATE AND SHIMMY AT ALL SPEEDS. THE TRUCK HAS NEVER SAT RIGHT IT ALWAYS SEEMS TO BE LEANING.

Exterior Lighting › Headlights
Filed Feb 16, 2003SC

I HAVE 2 FORD VEHICLES FROM MID 1990'S. THE HEADLIGHTS ON EACH HAVE LONG SINCE BECOME THOROUGHLY OPACIFIED. MY GUESS IS THAT THIS OPACITY OCCURRED WITHIN THE FIRST 2 TO 4 YEARS. ACCORDING MY MECHANIC (WHO IS A "FORD MAN"), "THIS IS A VERY CHARACTERISTIC AND LONGSTANDING FLAW WITH THE FORD BRAND, YOU WOULD THINK FORD WOULD HAVE DEALT WITH THIS SAFETY ISSUE LONG AGO, BUT FORD HAS NOT AND CONTINUES NOT TO DEAL WITH IT." THIS SAFETI ISSUE/PROBLEM NOT INEXPENSIVE TO REMEDY.

Power Train
Filed Feb 3, 2003NJ

FOR THE THIRD TIME, MY '95 FORD EXPLORER DURING NORMAL OPERATION HAS HAD THE THROTTLE STUCK OPEN AND ACCELERATE TO THE POINT WHERE THE TRUCK WILL NOT SLOW DOWN EVEN WHILE APPLYING THE BRAKES. EVEN WHEN THE CAR HAS BEEN PUT INTO THE NEUTRAL POSITION THE ENGINE CONTINUES TO REV. I HAVE TO THROW THE TRUCK INTO PARK AND TURN THE TRUCK OFF BEFORE THE ENGINE WILL SLOW DOWN. THE FIRST TIME THIS HAPPENED A FEW YEARS AGO- I HAD A NEW TRANSMISSION PUT IN. THE SECOND TIME THIS OCCURRED MY MECHANIC TOLD ME THAT THERE WAS BUILD-UP WHICH CAUSED THE THROTTLE TO REMAIN OPEN. THIS IS THE THIRD TIME IN A YEAR AND A HALF AND I AM NOW PETRIFIED TO DRIVE MY ONCE BELOVED VEHICLE. I CAN'T POSSIBLY IMAGINE SELLING THIS CAR AND HAVING THIS HAPPEN TO ANOTHER HUMAN BEING. LUCKILY, THE SECOND TIME THIS HAPPENED A CO-WORKER WAS IN THE TRUCK AND I HAVE AN EYEWITNESS. PLEASE HELP ME!! I AM JUST A NORMAL HARD-WORKING PERON THAT IS TRYING TO GET THIS PROBLEM FIXED AND AM BECOMING MORE FRIGHTENED BY THE RESEARCH I AM FINDING ON THIS SUBJECT OF THE "OPEN THROTTLE". THANKS -DANI MENZEL

Vehicle Speed Control › Accelerator Pedal
Filed Jan 29, 2003140,000 milesNC

WHILE DRIVING ON I-95 IN ROUTE FROM NC TO FL THE ACCELERATOR STUCK. VEHICLE WAS VERY DIFFICULT TO CONTROL WHILE BRAKING AND TRYING TO GET OVER TO SHOULDER. INCIDENT WAS REPORTED TO FORD VIA THEIR WEB SITE ON 1/10/03, CASE ID 681115, NO RESPONSE TO DATE.

Fuel System, Gasoline › Storage › Auxillary Tank › Selector Devices
Filed Jan 23, 2003MA

CONSUMER NOTICED WHILE FILLING VEHICLE WITH FUEL, FUEL LEAKING OUT FROM UNDER THE WHEEL WELLS PUDDLES. MANUFACTURE AND DEALER HAS BEEN CONTACTED. VEHICLE WAS SERVICE BY TECHNICIAN AND NOTICE GAS NECK FILLER. PLEASE PROVIDE FURTHER INFORMATION. TS

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jan 17, 200399,700 milesPA

THE ABS SYSTEM WAS PROBLEMATIC. TS SCC

Latches/Locks/Linkages › Doors › Latch
Filed Jan 2, 2003OK

ON THE 1995 FORD EXPLORER, THERE EXISTS A PROBLEM WHEREAS AN INDIVIDUALS COULD BE TRAPPED IN THE VEHICLE DURING AN EMERGENCY, DUE TO THE LOCK MECHANISMS HIGH RATE OF FAILURE (POOR QUALITY MATERIAL) ON THE REAR PASSENGER DOORS. TO DATE, THE DOORS CANNOT BE OPENED FROM THE INSIDE, DUE TO THE (APPARENT) LOCK LINKAGE BREAKING ON EACH DOOR.

Seat Belts › Front
Filed Dec 31, 2002120,000 milesSC

WHILE LEANING BACK TO BUCKLE SEAT BELT THE BACK OF THE SEAT COLLASPED. DEALER WAS CONTACTED. THE EXTRA WHOLE WAS PUNCHED OUT BELOW THE BOLT WHOLE. *TS

Fuel System, Other
Filed Dec 20, 2002NC

PLEASE PROVIDE INFORMATION. TS

Unknown or Other
Filed Nov 28, 2002MA

NO SUMMARY. DT

Suspension › Front › Control Arm › Lower Ball Joint
Filed Nov 6, 200255,714 milesWI

THE LOWER BALL JOINTS AND THE FRONT OUTER TIE ROD END HAD TO BE REPLACED.MR. CONSUMER STATED THE LOWER BALL JOINTS WERE LOOSE AND HAD TO BE REPLACED FOR A SECOND TIME.*JB

Power Train › Automatic Transmission
Filed Nov 4, 2002WA

THE VEHICLE HAS GIVEN US GOOD SERVICE UNTIL MAY OF THIS YEAR, WHEN A PROBLEM DEVELOPED IN THE TRANSFER CASE. AN OIL PICKUP TUBE HAD BROKEN, THE UNIT HAD TO BE DISASSEMBLED AND REPAIRED AT A COST OF $1304.53. THIS FAILURE OCCURRED AT 72,202 MILES AND SEEMED PECULIAR AT THE TIME, BUT WE ACCEPTED IT AS UNUSUAL WEAR AT TEAR. ON OCTOBER 21ST WE TOOK THE CAR INTO THE SHOP AS THE OVERDRIVE OFF LIGHT WAS FLASHING. THE SERVICE ADVISOR (JASON SAVIDGE) CALLED LATER THAT DAY AND INFORMED US THAT THE TRANSMISSION WOULD HAVE TO BE REPLACED. THIS WAS A TOTAL SHOCK TO ME AS AN AUTOMOBILE DRIVER FOR NEARLY 60 YEARS. HAVING OWNED MANY VEHICLES (AND DRIVEN MANY MORE) OF VARIOUS MANUFACTURERS BOTH FOREIGN AND DOMESTIC, I HAVE NEVER EXPERIENCED SUCH FAILURES. I DO NOT ABUSE MY VEHICLES AND HAVE THEM SERVICED REGULARLY. AS A ONE TIME APPRENTICE AUTO MECHANIC, A GRADUATE MECHANICAL ENGINEER WITH 40 YEARS OF PROFESSIONAL EXPERIENCE I KNOW THAT PROPERLY DESIGNED ROTATING MACHINERY, MAINTAINED AND NOT ABUSED WILL LAST ESSENTIALLY INDEFINITELY. I HAVE RETAINED MOST OF MY VEHICLES FOR 100,000 MILES AND MORE WITHOUT SUCH FAILURES. I NOTED ON YOUR WEB SITE A NUMBER FAILURES SIMILAR TO OURS, SOME MULTIPLE TRANSMISSION REPLACEMENTS. I ALSO REALIZE THIS MAY NOT BE A SAFETY ISSUE. BUT WHAT DOES IT TAKE TO GET THE MANUFACTURER TO STAND BEHIND THEIR PRODUCT. I CONTACTED THE CUSTOMER SERVICE AT FORD MOTOR CO. AND RECEIVED AND I AM SORRY BUT NOTHING IN OUR RECORDS INDICATE FORD MOTOR CO. SHOULD PAY OR HELP PAY FO

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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